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Sample Salesman Contract

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					Contract Review – New Customers                                                                                                               Revision 0



       Customer                                                        Sales                                                                                Lab

                                          Contact Potential
                                             Customer                                      Includes production
                                       Review SCC Capabilities                                   capacity
                                            and limitations




                                                                                                                        Unique requirements can
                                No                                                                                       include new processes,
                                              Good fit?                                                                   equipment, training and
                                                                                                                        qualifications, inspections,
                                                                  No               Customer has                                  and tests.
                                              Yes                              unique requirements?

                                                                                          Yes
                                     Document any specifications
                                      for sample request form.
                                      Obtain samples of current                     Refer to quality planning
                                                product                                    flow chart.
                                           Fill out sample
                                            request form                                                                                               No             Customer has
                                       Give existing samples                                                                                                          specifications?
                                                 to Lab
                                                                                                                               Prepare sample using                        Yes
                                                                                                                             SCC standard specifications


                                                                                                                                                                  Evaluate specifications

                                                                                              Monitor
                                                                                             Progress

                                                                                                                                                        No                 No
                                                                                                                                                                       Variation of
                                                                                                                       Refer to quality planning
                                                                                                                                                                   standard product or
                                                                                                                              flow chart.
                                                                                                                                                                        process?

                                                                                                                                                                                 Yes

                                                                                                                                                                   Prepare sample using
                                     Deliver sample to customer
                                                                                                                                                                  customer specifications
                                                                                                                                                                Document process/product
                                                                                                                         Determine and correct               so Production can make product
                           No
        Sample                                                                                                            cause of problem;
         OK?                                                                                                                re-enter process
                                                                                                                             as appropriate.
              Yes


 Sample becomes standard                                               Printed copies of this document are not controlled. Refer to the controlled documents database for more
                                                                       information.
Amendments                                                                                                                                Revision 0



         Customer                                                                    Sales                                                          SCC – all
                                                                                                                                                 functional areas




                                                                                                                  Sales must obtain
      Request Amendment                              Evaluate Amendment                                      approval from managers of
                                                                                                             Quality and Production for
                                                                                                              amendments to contracts
                                                                                                                  and specifications
                                                                                                                 submitted for SCC
                                                                                                               signature. Quality and
                                                                                                               Production can involve
                                                       Changed date or             No                          upper management if
                                                          quantity?                                                   needed.



                                                                   Yes


                                                     Use contract review                      Use contract review
                                                         process for                           process for new
                                                     existing customers.                          customers




                                                       Notify all affected
                                                        SCC parties of
                                                         amendment.




                                                                                                                                                       Execute amendment
                                                                                                                                                        within two weeks




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Contract Review – Established Customers                                                                                                         Revision 0




         Customer                                           Customer Service                                                     Sales                           Production

                                                                               No
       Place order by fax,                                                                                                  Use new customer
                                                   Existing product?                    Notify salesman
         phone or mail                                                                                                           process

                                                             Yes


                                                   Enter order into                                                                                          Schedule order based on
    Customer Service reviews                       computer system                                                                                               customer need
     order at time of input to
        computer system.
                                                Email copy of order to
                                                      salesman




                                                                         No          Production date
                                                                                          OK?                    Yes

                                                                                         Track
                                                                                         order
                                                                                        through
                                                                                        process
                                                   Notify customer            No
                                                      directly?

                                                               Yes


                                                   Notify customer                                                            Notify customer




              Date            No
              OK?

                     Yes
                                                                                         Work together to find a way to satisfy the customer




                                                                                                                                                                  Make product

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Quality Planning                                                                                                                                        Revision 0



       Customer                              Sales                        Executive                           Quality                        Production                               Lab
                                                                         management

                                         Obtain customer                        Evaluators should consider impact of
                                          requirements                        materials, manpower, facilities, methods                        Evaluations can include feasibility study,
     Requirements can                                                          and measurements of the product and                           trial runs, and any other activity needed to
  include new materials,                                                      process; and needs for new inspections,                           understand what customer wants and
  processes, training and                                                     tests, information and records. Include                          what SCC must do. Process may have
                                    Distribute to affected areas
       qualifications,                                                                  cost and profitability.                                        phases and checkpoints.
    inspections, tests or
       new markets..




                                                                        Evaluate requirements            Evaluate requirements             Evaluate requirements             Evaluate requirements




                                                   Notify
                                      Monitor                            Want the business?
                                                  customer         No
                                    Progress;
                                    coordinate
                                     between
                                     SCC and                                        Yes
                                    customer.

                                                                                                                             Perform tasks as needed to meet requirements




   Evaluate product, process
        or other results                                                                                                     Document as needed to standardize production




             OK?                                                                                                    Correct cause of problem and re-enter process at appropriate point
                               No
                   Yes




  Product becomes standard                                                                                         Process becomes standard


Printed copies of this document are not controlled. Refer to the controlled documents database for more information.

				
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posted:8/10/2011
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Description: Sample Salesman Contract document sample