Contract Review – New Customers Revision 0 Customer Sales Lab Contact Potential Customer Includes production Review SCC Capabilities capacity and limitations Unique requirements can No include new processes, Good fit? equipment, training and qualifications, inspections, No Customer has and tests. Yes unique requirements? Yes Document any specifications for sample request form. Obtain samples of current Refer to quality planning product flow chart. Fill out sample request form No Customer has Give existing samples specifications? to Lab Prepare sample using Yes SCC standard specifications Evaluate specifications Monitor Progress No No Variation of Refer to quality planning standard product or flow chart. process? Yes Prepare sample using Deliver sample to customer customer specifications Document process/product Determine and correct so Production can make product No Sample cause of problem; OK? re-enter process as appropriate. Yes Sample becomes standard Printed copies of this document are not controlled. Refer to the controlled documents database for more information. Amendments Revision 0 Customer Sales SCC – all functional areas Sales must obtain Request Amendment Evaluate Amendment approval from managers of Quality and Production for amendments to contracts and specifications submitted for SCC signature. Quality and Production can involve Changed date or No upper management if quantity? needed. Yes Use contract review Use contract review process for process for new existing customers. customers Notify all affected SCC parties of amendment. Execute amendment within two weeks Printed copies of this document are not controlled. Refer to the controlled documents database for more information. Contract Review – Established Customers Revision 0 Customer Customer Service Sales Production No Place order by fax, Use new customer Existing product? Notify salesman phone or mail process Yes Enter order into Schedule order based on Customer Service reviews computer system customer need order at time of input to computer system. Email copy of order to salesman No Production date OK? Yes Track order through process Notify customer No directly? Yes Notify customer Notify customer Date No OK? Yes Work together to find a way to satisfy the customer Make product Printed copies of this document are not controlled. Refer to the controlled documents database for more information. Quality Planning Revision 0 Customer Sales Executive Quality Production Lab management Obtain customer Evaluators should consider impact of requirements materials, manpower, facilities, methods Evaluations can include feasibility study, Requirements can and measurements of the product and trial runs, and any other activity needed to include new materials, process; and needs for new inspections, understand what customer wants and processes, training and tests, information and records. Include what SCC must do. Process may have Distribute to affected areas qualifications, cost and profitability. phases and checkpoints. inspections, tests or new markets.. Evaluate requirements Evaluate requirements Evaluate requirements Evaluate requirements Notify Monitor Want the business? customer No Progress; coordinate between SCC and Yes customer. Perform tasks as needed to meet requirements Evaluate product, process or other results Document as needed to standardize production OK? Correct cause of problem and re-enter process at appropriate point No Yes Product becomes standard Process becomes standard Printed copies of this document are not controlled. Refer to the controlled documents database for more information.