ING Clarion _CBRE_

Document Sample
ING Clarion _CBRE_ Powered By Docstoc
					ING Clarion (CBRE)
Electronic Tenant Handbook
      Created on August 5, 2011
Building Amenities: Bicycle Rack

Waterview One and Two
A bicycle rack for use by tenants is located on the southwest corner of the building near the west entrance
of the parking garage for Waterview One and on the northeast corner of the building near the trash
enclosure for Waterview Two. Tenants are responsible for locking their bikes. Bikes are not to be placed in
corridors, as this is a fire code violation.
Waterview Three
A bicycle rack for use by tenants is located in the northwest corner of the lower level of the parking garage.
Tenants are responsible for locking their bikes. Bicycles are not to be placed or stored in corridors; this is a
fire code violation.
                 Building Amenities: Dry Cleaning Services

Revolution Cleaners is a company that comes by to pick up and deliver dry cleaning in our office buildings.
They use a new CO2 cleaning technology as there is no chemical residue and no toxic waste – thus better
for you, your clothes and the environment. Contact Rusty at (303) 458-0404 for further details.
                 Building Amenities: Highland Park

The private park (Highland Park) located south of Waterview One and extending east and west is for the
use of building tenants. For events under the wooden pavilion located to the southwest of the building,
reservations are required and can be obtained by contacting the Highland Park Association at (303)
                  Building Amenities: Parking

Waterview One and Two
WV1: Surface parking is provided to the east and west of the building. Paid reserved covered parking is
available on a limited basis at the south end of the building. WV2: Surface parking is provided to the north
and south of the building. Paid reserved covered parking is available on a limited basis at the west end of
the building.
Waterview Three
Surface parking is provided to the south of the building. Paid reserved covered parking is available on a
limited basis on the first floor of the parking garage. The top floor of the parking garage is not covered and is
available to all tenants.
Authorized reserved parkers receive hangtags to display on their vehicles. Unauthorized parking in
Reserved Parking, Loading Zones and Handicapped spaces could result in ticketing and towing at the
vehicle owner’s expense.
                  Building Amenities: Showers

Shower and clothing lockers are available for tenant use in the restrooms on the first floor. The lockers are
for day use only and any locks that remain after 6:00 PM are subject to removal by the building staff.
Building Operations: Accounting

Waterview I
CalSTRS C/O ING Clarion Realty Serv
P O Box 730827
Dallas TX 753730827
                 Building Operations: Building Management

The staff of Waterview is dedicated to making your work environment as safe and pleasant as possible. The
Building Office is located in Suite #140. Please do not hesitate to contact the management office at:
Phone: 303.953.3000
Fax: 303.858.9006
8000 S. Chester St. Suite 140
Centennial, CO 80112

The following personnel are available to address your needs:

Title             Name            Phone                E-Mail
Senior Real       Hunter Marr 303.953.3000
Estate Manager
Assistant Real    Lesley        303.953.3000
Estate Manager    Sutcliffe
Real Estate       Sheri
Services          Zetterower 303.953.3000
Chief Engineer    Kelly       303.953.3000
Building Engineer John Hinkle 303.953.3000
Building Engineer James       303.953.3000
Real Estate
Services          Kristi Fote 303.953.3000
                 Building Operations: Holidays

The Building Holidays observed each year are listed below in order to aid your planning operations during
the year.
New Year's Day
Martin Luther King Jr. Day
President’s Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day
Certain services are not provided on weekends and the holidays listed above.
                  Building Operations: Leasing

The leasing company for Waterview is Frederick Ross Company, located at 717 Seventeenth Street, Suite
2000 Denver CO 80202. The main phone number is 303.892.1111. Listed below is the contact information
for the authorized representatives.

Title             Name               Phone                E-Mail
Managing          Jeff            303.892.1111
Director          Castleton
To view our current space availability, please visit:
Waterview Leasing Availability
Building Operations: Energy Usage
Building Security: Overview

Our security contracts states that 7 days a week we will have one to two random stops a night at WV1-3, as
a deterrent to unusual activity:
   A. Observe around building for any unusual activity.
   B. Check and secure exterior doors.
   C. Check for burned out lights and any vandalism.
   D. Report any immediately dangerous or suspicious activity to the police and then the Property
      Management Company.

Protection of Personal Property
Insurance carried by the building does not include a tenant’s personal property. It is the tenant’s
responsibility per the Lease to purchase insurance for their furniture, office equipment and other personal
property in their suites. The building can assume no liability for theft or damage to any of the tenants’
belongings. Evidence of insurance required by your Lease must be on file in the management office.
A few hints to enhance the security within your suite:
    1. Solicitors are not permitted at Waterview. If you encounter one, call the management office
    2. Report to the management office anyone in the building who does not appear to have legitimate
    3. Do not allow visitors beyond your reception area.
    4. Keep all cash under lock and key.
    5. Keep purses inside desk drawers, not out in the open.
    6. Be sure to retrieve a terminated employee’s access card and keys.
    7. Keep laptops and other easily hand-carried equipment under lock and key when not being used.
                 Building Security: After Hours Access

If an individual locks himself or herself out of the building after-hours, they must call their manager for
access. Because Building Management does not always know an individual’s employment status, it cannot
be responsible for providing access. This policy protects tenants from employees that have recently been
terminated that might try to access the property.
                 Building Security: Angus Anywhere

Angus Anywhere is our service request dispatch system. This is a web based system that electronically
dispatches requests to our engineers via their Blackberry devices. This system eliminates paperwork,
ensuring that your request is dispatched in the most efficient and timely manner. Please see the Angus
Anywhere tab for additional information and how to use this system.
                  Building Security: Building Access

Building Hours
Regular building hours are from 7:00 AM to 6:00 PM, Monday through Friday. Outside regular hours, the
building is locked down by a security control system with access card readers at all building entrances.
Entrance to the building after-hours is restricted to tenants with access cards and tenant guests escorted by
a tenant access cardholder. Access cards are also needed after-hours to operate the elevators.
Access Cards
Access cards will be issued when requested in writing by an authorized representative of the tenant.
Access card requests are done via the Angus Anywhere service request system (which is web based).
Please allow one working day for issue of new cards.

The building security system is only as protective as tenants allow! Please remember the following:
      When an individual is no longer employed, please notify the management office in writing to either
      transfer their card to another individual or cancel the card if it wasn’t returned by the employee.
      Lost cards should be reported to the management office immediately so they can be deactivated.
      There is a $15.00 replacement fee for lost cards.
      Access cards should only be issued to employees who require after-hours access.
      Issuing access cards to outside vendors is strongly discouraged. Building management must approve
      any access cards issued to vendors.
      Do not allow unidentified individuals to “piggy back” off your access card when entering the building.
                  Building Security: Deliveries

Deliveries for Waterview One and Two
Deliveries for Waterview One can be made from the west side of the building. Deliveries for Waterview Two
can be made from the north side of the building. There are two spaces reserved for delivery vehicles. Major
deliveries, which will require an elevator for more than one or two trips, must be coordinated with the
management office.
Deliveries for Waterview Three
Each tenant will receive a key to an assigned mailbox. The United States Postal Service (USPS) delivers
mail to these boxes Monday through Friday at approximately 2:00 PM. Pick-up of outgoing mail is done at
the same time. Mailboxes are located in the mailroom on the first floor next to the women’s restroom. The
nearest full service post office is located at 6855 S. Dayton Street, east of Clinton and south of Arapahoe.
Drive-up deposit boxes for Federal Express, United Parcel Service and USPS Express and regular mail are
located on the west side of Akron, south of E. Nichols, to the west of Waterview Three.

Deliveries can be made from the east side of the building and brought through the east corridor to the rear
entrance of the freight elevator. Major deliveries, which will require an elevator for more than one or two
trips, must be coordinated with the management office.
                  Building Security: General Office Security

A few hints to enhance the security within your suite:
      Solicitors are not permitted at Waterview. If you encounter one, call the management office
      Report to the management office anyone in the building who does not appear to have legitimate
      Do not allow visitors beyond your reception area.
      Keep all cash under lock and key.
      Keep purses inside desk drawers, not out in the open.
      Be sure to retrieve a terminated employee’s access card and keys.
      Keep laptops and other easily hand carried equipment under lock and key when not being used.
                  Building Security: Key and Lock Policy

Each tenant receives, free of charge, at least one set of keys to their suite. Additional keys are available at
a charge of $5.00 per key. Please allow one business day for cutting new keys.
                 Building Security: Lost and Found

Please contact the Management Office at 303.953.3000 to claim items that have been lost or found in the
                 Building Security: Solicitation

Solicitors are not permitted at Waterview. If you encounter one, call the management office immediately.
Building Services: Building Signage and Directory

Each tenant will be listed in the directory in the elevator lobby on the first floor. To change the directory
there will be a charge of $30.00. Each tenant will receive a standard suite sign at their entrance to their
suite. The cost of changing the suite sign will be $50.00. Any other signage in or on the building requires
management prior written approval.
                   Building Services: Cleaning

Tenant suites and common areas are cleaned daily, Monday through Friday, except holidays, by the
janitorial contract staff in accordance with the contract specifications and schedules. Cleaning in tenant
areas takes place after 6:00 PM.
Tenants can expect carpets vacuumed, open surface areas dusted, all glass spot cleaned, kitchen sinks
and countertops cleaned and carpet spot cleaned on a nightly basis.
In addition, a day porter is on-site from 7:30 AM to 4:00 PM Monday through Friday to police the exterior,
clean common areas and stock restrooms. Special cleaning requests should be coordinated through the
management office. Those special requests that can be completed by the day porter will be at no charge,
others will require tenant reimbursement.
The exterior windows are cleaned three times per year; lobby windows are cleaned monthly by a
professional contractor. Interior windows are cleaned twice per year. The day porter cleans the glass
entrance doors daily.
Trash is removed from tenant suites nightly, Monday through Friday, except holidays.

Waterview Recycling
In the past, the majority of office building trash went to the landfills while a smaller portion was recycled.
The conventional rubbish removal and recycling processes reflected this focus.
As recycling capabilities have improved over the years we have come to a time where almost all waste in an
office building is recyclable. In response to the changing recycling capabilities, a new recycling program has
been introduced at Waterview which represents a complete paradigm shift. We were excited to roll out this
new program in late September 2007, which allows us to recycle up to 75% of all rubbish removed from
Every trash container next to a desk is used as a recycling container. It is essential that each individual
dispose of any non-recyclable materials in the common area trash bin and not in the recycling container
next to their desks. The recycling containers, the former trash containers, do NOT have liners, since they
are not biodegradable. Every night the cleaning crew will empty each recycling container as well as each
common area trash bin.

Waterview Recycling (Cont.)
Members of the management office will meet with you to further explain the program, answer questions and
facilitate training for your space on the procedures. The recycling program provided by Alpine Waste
Solutions has benefited Waterview tremendously as we move toward achieving our LEED (Leadership in
Energy and Environmental Design) EB (Existing Building) certification; the program also generates cost
savings and will help Waterview minimize destructive affects on the natural environment. In addition, the
program will put Waterview amongst the most proactive and environmentally friendly buildings in Denver.
The management team at Waterview looks forward to working with you to implement this recycling program
and reducing the amount of waste that reaches our landfills.
                  Building Services: Electricity

The public utility company furnishes electric power by dual feeds to the building from two separate
substations. Subject to delivery by Xcel Energy, electricity is available 24 hours per day. For electricity
dependent or sensitive operations, an uninterruptable power source (UPS) is recommended.
                  Building Services: Elevators

Waterview One and Two
Two-geared traction passenger elevators serve floors one through four. After hours, the elevators require a
building access card for operation. In the event of a tenant move-in/move-out or a major delivery, one
elevator MUST be reconfigured for freight. The reconfiguration can be coordinated by contacting the
management office at least two hours in advance.
Waterview Three
Two geared traction passenger elevators and one freight elevator serve floors one through six. After hours,
the elevators require a building access card for operation. In the event of a tenant move-in/move-out or a
major delivery, the freight elevator can be fully protected to prevent damage. Please call the management
office two hours in advance to schedule the use of the freight elevator.
In the event of entrapment, remain calm; use the air phone in the right front panel of the cab to call the
monitoring service that will contact personnel to remove you from the elevator.
                 Building Services: Forms

For your convenience, we have included downloadable and printable PDF document forms that will expedite
various building management service requests. Hard copies of all forms are available from the Property
Management Office as well. To view and print PDF files, you need the Adobe Acrobat Reader software. If
not already installed on your computer, it can be obtained for free at
Access Card Request Form
Angus Contact Sheet
Definitions of Hazard Types
Waterview Fire Drill Plan
Waterview 2 Fire Site Plan
Waterview 3 Fire Site Plan
Tenant Contact Sheet
Waterview 1 & 2 Quick Reference Emergency Procedures
Waterview 3 & 4 Quick Reference Emergency Procedures
                 Building Services: HVAC

Heating, ventilation and air conditioning (HVAC) is provided during Ordinary Business Hours. Ordinary
Business Hours as outlined in the Lease are Monday through Friday from 7:00 AM to 6:00 PM and Saturday
from 9:00 AM to 12:00 PM. If the temperature within your space seems too hot or cold, please notify the
building engineer via the Angus Anywhere service request system. An engineer will receive this information
via his Blackberry and will be dispatched to investigate and correct any issues.

If HVAC is required outside of Ordinary Business Hours, an authorized tenant representative must make a
written request to the management office by noon on the day HVAC is required or by noon on Friday if the
after-hours HVAC is needed for a Saturday or Sunday. The charge for after hours HVAC is specific to each
tenant’s Lease. The current rate is $37.00 per hour for the first hour and $27.00 per hour for each hour
thereafter. Charges will be for full hour increments.
                  Building Services: Mail Service

Each tenant will receive a key to an assigned mailbox. The United States Postal Service (USPS) delivers
mail to these boxes Monday through Friday at approximately noon. Pick-up of outgoing mail is done at the
same time. Mailboxes are located on the first floor in the center of the building. The nearest full service
post office is located at 6855 S. Dayton Street, east of Clinton and south of Arapahoe.
Waterview One and Two
Drive-up deposit boxes for Federal Express, United Parcel Service and USPS Express and regular mail are
located on the west side of Akron, south of E. Nichols, just to the west of Waterview One.
Deliveries for Waterview One can be made from the west side of the building. Deliveries for Waterview Two
can be made from the north side of the building. There are two spaces reserved for delivery vehicles. Major
deliveries, which will require an elevator for more than one or two trips, must be coordinated with the
management office.

Waterview Three
Drive-up deposit boxes for Federal Express, United Parcel Service and USPS Express and regular mail are
located on the west side of Akron, south of E. Nichols, to the west of Waterview Three.

Deliveries can be made from the east side of the building and brought through the east corridor to the rear
entrance of the freight elevator. Major deliveries, which will require an elevator for more than one or two
trips, must be coordinated with the management office.
                  Building Services: Maintenance Requests

Standard services as defined in your Lease are provided at no extra charge. Requests for service may be
requested via the Angus Anywhere service request system. To avoid duplicative service calls, each tenant
is requested to appoint a single point of contact for processing service calls. Non-standard services such as
changing locks, installing shelves or other remodeling etc. can be done at cost plus 20%. Current labor cost
is $35 per hour. A work order with a cost estimate, verbal approval by the tenant, must be completed before
the work can begin. When we cannot do the work, we can refer you to reputable contractors with which we
have had positive experience.
                 Building Services: Telephone and Fiber Optics

Qwest Communications is the building’s telecommunications provider. Service is provided to the first floor,
with risers to telecommunications distribution rooms on each of the other floors. Qwest also provides fiber
optics to the building. Negotiations continue for alternative carriers to have access to the building.
Emergency Procedures: Overview

Every employee within your office will have access to this emergency procedures section. This guide will
help you respond to any major emergency.
In the event of an emergency, the South Metro Fire District could require access to any part of the building.
To facilitate that access, they have been provided keys in a Knox Box at the entrance to the building. If
firefighters do not have a key in times of an emergency, the firefighters can and will force entry. Any
damage caused by the forced entry will be the tenant’s responsibility if a key has not been provided for the
fire fighters.
The EPA and Arapahoe County require that a Material Safety Data Sheet (MSDS) be prepared for all
chemicals maintained in the building. Quantities, location in tenant suite and MSDS on each chemical must
be on file in the management office and available to emergency responders. Chemical manufacturers will
provide MSDS on request. If you have any questions on what needs to be recorded, please contact the
building engineer at (303) 953-3000. See the enclosed list of potential hazardous materials that must be
reported. Common household cleaners and office supplies such as toner are exempt from reporting.
Tenants are requested to immediately notify the management office whenever they notice a potential safety
hazard or suspicious person in or around the building.
                  Emergency Procedures: Bomb Threat

All bomb threats must be taken seriously. If the caller is familiar with the building and specific about the
location of the bomb, the call should be regarded with a high degree of urgency.
      Fill out the Bomb Threat Checklist on the next page or in the Tenant Handbook.
      Call the Arapahoe County Sheriff’s Department: 911
      Call the Building Management Company: (303) 953-3000
The building staff will search all public areas. Tenant should search within leased premises.
                  Emergency Procedures: Civil Disturbance

Person (s) demonstrating, striking, picketing, or simply making a scene characterize civil disturbances.
Please take the following actions if a civil disturbance arises:
      Call the building management office and Police Department at 911 to report any knowledge of
      weapons or explosives present.
      Close and lock all tenant suite doors, close all blinds, drapes, etc.
      Avoid window areas. Do not become a spectator.
      Avoid area and contact with the dissident parties.
      Remain in workstations until building management or the fire department has informed you to
      evacuate or that danger has passed.
      If ordered to evacuate, remove handicapped and injured persons first
                 Emergency Procedures: Elevator Malfunction

Elevators are a safe mode of transportation. However, like all other devices, they do malfunction. Be
prepared for such an occurrence. In order to repair sophisticated automatic controls, time is necessary.
You may be detained in the elevator. BE CALM.
      Push and release the INTERCOM BUTTON. Intercoms are located to the right of the elevator door at
      about knee level. This will open two-way communication with the answering service.
      If there is more than one person in the elevator, only one person should talk at a time.
      Do not try to force open the elevator doors.
      Do not attempt to leave the elevator if it is not level with the floor.
      Remain calm, you are safe.
      The answering service will talk to you over the intercom to ascertain the problem.
      You will be asked to identify passengers, and for other pertinent information.
      Immediate action will be taken to restore the elevator to operation.
                  Emergency Procedures: Emergency Contacts

As a quick reference, here are some important telephone numbers:
POLICE                           911
FIRE                             911
POISON CONTROL                   (303) 739-1123
MANAGEMENT OFFICE                (303) 953-3000
CBRE AFTER HOURS                 (303) 234-5040
ARAPAHOE COUNTY                  (303) 795-4711
SOUTH METRO FIRE                 (720) 488-7200
Important notes
If you call 911 as a result of a medical emergency, please be sure also to notify building management with
your name, callback number, and location so that security may swiftly guide the paramedics to your exact
If the audible alarm within the building sounds, please do not call the Management Office, unless you have
something specific to report. Building Management is aware of the noise, as well as the source of the alarm,
whether it’s false or a legitimate emergency. Please keep the telephone lines clear so that Management
may to attend to the situation as quickly and efficiently as possible.
                  Emergency Procedures: Evacuation

It is the responsibility of each employee to know who their Floor Warden is and be familiar with building
evacuation plans and procedures.
      KEEP CALM in an emergency.
      Close each door of your office as you leave.
      Form an evacuation line – follow instructions from Floor Warden.
      USE STAIRWELLS for evacuation. Hold onto handrails and stay to the right.
      Clear the way for Fire Department personnel in stairwells.
      Be ready to merge with other people evacuating their floors.
      Listen for instructions from Floor Warden.
      Assemble handicapped on stairwell staging area.
      Once out of the building, go a reasonable distance away from the emergency.
      Do not smoke.
      DO NOT RUN in stairwell.
      Do not return to your suite until the authority in charge gives the “ALL CLEAR”.
                  Emergency Procedures: Fire and Life Safety

      Pull fire alarm box on the fire floor, which is located near each marked stairwell.
      Call Building Management: (303) 953-3000 Advise of location.
      Contact your Floor Warden and follow their directions.
      If unavailable, inform co-workers of fire and proceed to nearest stairwell.
      Enter stairwell and descend to the first floor or parking garage. Exit the building and move away from
      the building. Stay clear of all fire lanes.
      DO NOT attempt to fight a fire.
      Use stairwell exits only.
      If caught in heavy smoke, take short breaths, breathe through your nose and crawl on hands and
      knees or walk in crouched-over position to the exit.
      Do not crawl on stomach – toxic vapors settle 6” above floor.

For your safety and peace of mind, Waterview is fully sprinklered which will be activated by a heat source.
State of the art smoke detectors will activate fire horns and strobe lights in the event of a fire. Hand-held fire
extinguishers are located at each end of the corridor on each floor. Fire alarm pull stations are located next
to each fire exit door on each floor. Emergency lighting is provided in the corridors and stairwells. Both
emergency lighting and exit signs have 90-minute back-up batteries. With the systems in place, knowledge
of emergency procedures, which are, outlined below, and remaining calm, you should be able to overcome
any emergency that might arise at Waterview.
To ensure efficient and safe response to any emergency, the building staff will train at least two floor
wardens designated by each tenant to assist you, the building staff and emergency responders in the event
of fire or other emergency.
The floor wardens will be trained to guide your employees through several types of emergency situations.
The building staff, as recommended by the South Metro Fire District, will conduct an annual fire drill to
acquaint all tenants with the appropriate response. The fire drill will be scheduled to minimize impact on
your business operations. With your full cooperation, the drill should take no more than 10-15 minutes.
Please be advised that the burning of candles in office suites is not permitted.

Floor Wardens: Each tenant will designate two individuals to be trained as floor wardens. Tenant floor
wardens will assist in times of emergency and have the following responsibilities:
      Attend annual training by the building staff.
      Maintain at the management office an updated list of handicapped personnel including pregnant
      Brief new employees on emergency procedures.
      Notify emergency responders of the location of any handicapped personnel.
      Know and be able to identify tenant employees.
      Be familiar with their office floor plan to include any coded door locks.
      Know details of the fire safety plan and building emergency procedures including routes to emergency
      Assign two “buddies” to each handicapped person.

Fire Emergency: If there is a fire on a tenant floor and the alarm has NOT sounded, the floor warden or
person who finds the fire should:
      Remain calm.
      Pull the fire alarm.
      Call 911. Give location of fire. Waterview One: 8005 S. Chester Street. Waterview Two: 9155 E.
      Nichols Avenue. Floor ____. Suite _____. Waterview Three: 8005 S. Chester Street, Centennial.
      Floor____. Suite____.
      Assist tenants to evacuate.
      Close all doors.

When the alarm is sounded, the following actions should be taken:
      Remain calm. Follow the instructions of the floor wardens and fire rescue personnel.
      Walk to the nearest exit and proceed to the stairwells located at each end of the corridor. Enter the
      stairwell and proceed down. WV1: The south stairwell exits the building at the basement to the
      southeast parking lot. The north stairwell exits into the first floor corridor. WV2: The west stairwell
      exits the building to the south parking lot. The east stairwell exits the building to the north parking lot.
      WV3: The stairwells are located at the end of each corridor. Before exiting the stairwell, feel the
      stairwell door. If it is warm, do not exit. Relocate up one floor, cross over to the other stairwell and
      descend down to the exit. Follow the exit signs through the west entrance doors into the west parking
      lot. Move away from the building and stay out of all fire lanes.
      Congregate at the far end of the surface parking lots. The floor wardens will account for their
      personnel. Do not return to the building until instructed to do so by fire personnel or building
      management staff.
      Floor wardens will assist with the relocation, closing doors in their suites.
      Floor wardens will check all restrooms on their floors.
      Floor wardens will assist all handicapped personnel and their “buddies”.
      If smoke is present, stay low, proceed to the nearest exit on hands and knees.
      When going down stairs, stay to the right and use the hand rails.
                   Emergency Procedures: Flooding

In the event of a flood that may cause damage to tenant property or affect the normal operation of the
building, designated tenant representatives will be contacted by Building Management personnel,
regardless of the time of day.
The first priority is to ensure that no personal injury occurs as the result of a flood. The second priority is to
discover the cause and prevent or minimize additional flooding.
Once the flooding has been contained, clean-up operations will be commenced. Tenants will need to
contact their insurance carrier for any damage to their property.
                  Emergency Procedures: Homeland Security

CB Richard Ellis recommends that each tenant have an emergency action plan in place to help their
employees prepare for, and react quickly to, a regional emergency, including terrorist attacks. Click on the
links below to access a variety of resources that aid in preparing for a regional emergency.
Department of Homeland Security
Federal Emergency Management Association
American Red Cross
Center for Diseases Control and Prevention Emergency Preparedness and Response
Local media outlets will provide important information during an emergency situation.
                 Emergency Procedures: Medical Emergency

In the event of an accident or illness of an employee or visitor in your premises, we recommend that you:
      Call an ambulance immediately: 911
      Give the operator this information:
             Building name (Waterview One, Two, Three, or Four)
             Address (7958 S. Chester Street)
             Floor of building and location of emergency on floor
             Any details available regarding accident or illness.
      Call the Building Management Company: (303) 953-3000
      DO NOT move injured or ill person. Try to make them comfortable.
      If possible, have someone meet the emergency unit at elevators on your floor.
Building staff will place an elevator on independent service for the ambulance crew and assist wherever
                 Emergency Procedures: Natural Disasters

Disasters and emergencies affecting large areas and many people can sometimes develop quickly. Flash
floods and earthquakes, for example, can strike with little or no advance warning.
There are certain things you can learn and do, which will help you get ready for, and cope with, almost any
type of emergency.
Perhaps the most basic thing to remember is to KEEP CALM.
      Whenever a major storm or other peacetime disaster threatens, keep your radio or television tuned to
      hear weather reports and forecasts (issued by the National Weather Service) as well as other
      information and advice that may be broadcast by your local government. The am radio station WKOA
      will issue an Emergency Alert Network for the Arapahoe County area and issue updates as they
      receive them.
      Use your telephone only to report important disaster events to authorities or Building Management
      (303) 953-3000. If you tie up the telephone lines simply to get information, you may prevent
      emergency calls from being completed.
      Stay away from disaster areas.
                  Emergency Procedures: Pandemic Preparedness

What you Need to Know
An influenza (flu) pandemic is a worldwide outbreak of flu disease that occurs when a new type of influenza
virus appears that people have not been exposed to before (or have not been exposed to in a long time).
The pandemic virus can cause serious illness because people do not have immunity to the new virus.
Pandemics are different from seasonal outbreaks of influenza that we see every year. Seasonal influenza is
caused by influenza virus types to which people have already been exposed. Its impact on society is less
severe than a pandemic, and influenza vaccines (flu shots and nasal-spray vaccine) are available to help
prevent widespread illness from seasonal flu.
Influenza pandemics are different from many of the other major public health and health care threats facing
our country and the world. A pandemic will last much longer than most flu outbreaks and may include
"waves" of influenza activity that last 6-8 weeks separated by months. The number of health care workers
and first responders able to work may be reduced. Public health officials will not know how severe a
pandemic will be until it begins.

Importance and Benefits of Being Prepared
The effects of a pandemic can be lessened if you prepare ahead of time. Preparing for a disaster will help
bring peace of mind and confidence to deal with a pandemic.
When a pandemic starts, everyone around the world could be at risk. The United States has been working
closely with other countries and the World Health Organization (WHO) to strengthen systems to detect
outbreaks of influenza that might cause a pandemic.
A pandemic would touch every aspect of society, so every part of society must begin to prepare. All have
roles in the event of a pandemic. Federal, state, tribal, and local governments are developing, improving,
and testing their plans for an influenza pandemic. Businesses, schools, universities, and other faith-based
and community organizations are also preparing plans.

Importance and Benefits of Being Prepared (cont.)
As you begin your individual or family planning, you may want to review your state's planning efforts and
those of your local public health and emergency preparedness officials. State plans and other planning
information can be found at
The Department of Health and Human Services (HHS) and other federal agencies are providing funding,
advice, and other support to your state. The federal government will provide up-to-date information and
guidance to the public if an influenza pandemic unfolds.

Pandemic Flu Resources
There are many publicly available resources in place to help communities, companies, and individuals plan
for a possible pandemic flu outbreak. A few of the most useful sites are linked below:
This is the official U.S. Government site for information on pandemic and avian influenza. The material on
this site is organized by topic for easy reference.
Centers for Disease Control and Prevention (CDC)
The CDC Web site is another primary source of information on pandemic influenza. They also have a
hotline—1-800-CDC-INFO (1-800-232-4636)—that is available in English and Spanish, 24 hours a day, 7
days a week (TTY: 1-888-232-6348). Or, if you prefer, questions can be e-mailed to
Department of Homeland Security (DHS)
DHS is working on a “Business Planning Guide,” which will be posted on the DHS home page and on as soon as it is completed. Also, for business-specific questions, the DHS has created an
BOMA Resources
BOMA/Greater Toronto Pandemic Flu Report
The report addresses the threat to commercial buildings from an avian flu pandemic.
The resources above will provide a lot of information, but we also encourage you to:
      Listen to local and national radio
      Watch news reports on television
      Read your newspaper and other sources of printed and Web-based information
      Look for information on your local and state government Web sites
      Consider talking to your local health care providers and public health officials.
                 Emergency Procedures: Power Failure

All CB Richard Ellis Office Buildings and Common areas are served by emergency generators. In the event
of power failure, these generators will provide emergency power for certain basic building functions. Those
functions include:
      Activating emergency lights on each floor throughout the building, including all Exit signs.
      Activating all stairwell lighting.
      Activating the building’s emergency Fire, Life and Safety Systems as well as the building’s
      communication systems.
      Recalling all elevators to the ground floor lobby. (One elevator will remain operative for use by
      security to assist handicapped persons or to take service crews and equipment into the building, as
It is seldom necessary to evacuate the building during a power failure. Unless you are directed to do so
through the emergency communication system, please remain in your offices.
Please…DO NOT CALL the Management Office unless you need to notify us of the location of a disabled
                 Emergency Procedures: Severe Weather

When severe weather conditions become apparent, the U.S. Weather Bureau describes conditions by two
(2) classifications, a Watch or a Warning. This applies to the reporting of severe thunderstorms, the
approach of weather conditions favoring the formation of tornadoes, a hurricane condition, a winter storm
condition, etc. A Watch becomes effective when atmospheric conditions are present that can produce the
particular weather phenomenon. A Warning means that the weather condition has been spotted and prompt
action must be taken to enhance safety.
Except in very rare circumstances, the decision to evacuate the building based on the above weather
reports will not be made by Building Management, but rather by each Tenant Company. However, in the
event these conditions do exist, the following guidelines should adhere to:
      Move away from outside windows. If the windows in your offices are supplied with blinds, close the
      blinds (this will provide protection from broken glass).
      Do not panic.
      If evacuated, lock all desk drawers and take all items of value with you.
      If evacuated, use a route that is in the building interior and stay away from large expanses of glass
      and windows.
      Use the stairwells rather than the elevators.
      If evacuated, do not return to your office until advised to do so.
                  Emergency Procedures: Tornadoes

By definition, a tornado warning is an alert by the National Weather Service confirming a tornado sighting
and location. The weather service will announce the approximate time of detection and direction of
movement. Wind will be 75 mph or greater.
      Follow instructions given by your Floor Warden.
      Get away from the perimeter of the building and exterior glass.
      Leave your exterior office – enter stairwell or elevator lobby.
      Go to the corridor – enter stairwell or elevator lobby.
      DO NOT go to the first floor lobby or outside the building.
      Seek protection under a desk.
      Keep your radio or television tuned to a local station for information.
      Do not use the telephone to get information or advice.
                  Emergency Procedures: Toxic Hazards

In the event that you encounter a hazardous material spill such as oil, gas, or possible anthrax, take the
following actions.
      Remain calm.
      Call 911. Give the operator your name, location of the contamination or odor and from where you are
      calling. Indicate the nature of the contamination if known.
      Notify the building management office at (303) 953-3000.
      Provide assistance to anyone who cannot leave the area on his or her own.
      Move away from the contaminate. If outside, move upwind.
      Do not eat, smoke, drink or apply cosmetics anywhere in the vicinity of the contaminate.

Gas and Noxious Odors
Should a tenant smell an unusual odor or gas/ammonia fumes, leave the immediate area and contact the
building management office. Do not attempt to locate the source of the odor. The building engineer will
investigate and contact the fire department if necessary.
      Do not switch on electrical equipment or light switches.
      Do not strike a match.
      Do evacuate the immediate area using the stairwells.
Introduction: Welcome

Dear Waterview Tenant:
Welcome to Waterview Business Park! The enclosed Tenant Handbook is designed to provide basic
information about the building and its operations as well as procedures for emergency situations. If you
have any questions, please call us at (303) 953-3000. Feel free to stop in for a visit. We are located in
Suite 140 on the first floor of Waterview Three: 8000 S. Chester St. Centennial, CO 80112.
Please take a moment to complete and return the Tenant Contacts sheet so that we know how to contact
you after business hours. We request that you designate at least two floor wardens per floor whom we can
train to assist you and the building staff in the unlikely event of a fire or other emergency. Please distribute
a copy of the Emergency Procedures Quick Reference to each one of your employees.
We sincerely hope that your time at Waterview Business Park is both enjoyable and productive. Let us
know how we can best serve you and your needs.
The Building Staff
CB Richard Ellis
           Introduction: About Waterview

Great location at I-25 and C-470, near the amenities of the Park Meadows mall.
New building provides the efficient, column-free, floor plate, power, HVAC, and telecommunications
today’s tenant requires.
Abundant parking at 4.5 spaces per 1,000 sf with covered executive spaces also available.
Campus setting bordered by a lake and park with picnic areas, streams and a jogging trail that
meanders through the park.
The latest in telecommunications including dual feed redundant fiber powered by a Nortel OC12
capable of handling up to 336 T1’s. Building pre-wired with
category 5 copper and fiber optics.
Showers and lockers on the first floor so that tenants can bike, run or walk on the trails.
Highly rated onsite management team to keep you comfortable, safe, and productive.
                  Introduction: Operating Instructions

You move through The Electronic Tenant® Handbook just as you would a traditional Internet site. It’s as
simple as pointing and clicking. The main page features a Table of Contents that provides links to each
Chapter. Upon entering a Chapter, you will find links to the specific information provided in that chapter’s
Sub-Sections. You may return to the Table of Contents or Chapter Overview at any time by clicking the
clearly labeled link on every page.
Special Features
This Electronic Tenant® Handbook has special features, such as a Forms Section and Search engine. In
order to take advantage of these useful features, you must have Adobe Acrobat Reader installed on your
computer. This software is free and easy to use, and can be obtained by clicking here.
The Electronic Tenant® Handbook is updated on a regular basis, so please be sure to periodically check for
updates and new information.
If you are having trouble accessing the Electronic Tenant® Handbook or need assistance, please e-mail or
call the Management Office.
Policies and Procedures: Contractors

All work/moves must be coordinated with the Property Manager (303-953-3000) at least 48 hours in
advance of the activity. During the coordination contractors/movers will provide/coordinate the following:
      Insurance Certificate naming: ING Clarion Partners, LLC, California State Teachers’ Retirement
      System, LLC, and CB Richard Ellis, LLC as additional insureds.
      Please mail the completed certificate to:
      CB Richard Ellis, Inc./CalSTRS
      8000 S. Chester Street, Suite 140
      Centennial, CO 80112
      or fax a copy to: 303-858-9006
      Proof of Workers Compensation Insurance.
      Work Schedule.
      List of Sub-contractors.
      After-hours contact for general and sub-contractor personnel.
      MSDS for each hazardous material, including paints and solvents, to be brought into the building or
      maintained in the parking lot.
      Coordinate the use of elevators.
      Coordinate after-hours access.
      Coordinate placement of construction dumpster.
      Coordinate after-hours HVAC.

Building hours are 6:30 a.m. – 6:00 p.m. Monday – Friday and 6:30 a.m. –1:00 p.m. Saturday. (Holidays
excepted). At all other times, contractors/movers require clearance for after-hours access.
Minimum Insurance Requirements:
      Commercial General Liability, on an occurrence form, for bodily injury liability and property damage
      liability with limits of $1,000,000 combined single limit each occurrence and $2,000,000 from the
      aggregate of all occurrences within each policy year, including but not limited to Premises Operation,
      Products/Completed Operations hazard and Contractual Coverage (including coverage for the
      indemnity clause provided under this Agreement.
      Comprehensive form automobile liability covering owned, hired and non-owned vehicles with limits of
      $1,000,000 combined single limit each occurrence.
      Employer’s Liability Insurance in an amount not less than $1,000,000.
      Excess liability (“umbrella”) insurance on the above with limits of $2,000,000 or $4,000,000 specific to
      each type of vendor:

                                    Excess Liability (Umbrella) Limits
                          $2,000,000                            $4,000,000
                 - carpet & flooring           - elevator/escalator contractors
                 - Painters                    - window cleaning and other trades
                                               involving the use of scaffolding
                 - exterminator                - general contractors for tenant
                 - glass contractors           - roofing/skylight contractors
                 - display sign and display    - electrical contractors
                 set-up contractors
                 - plumber                     - structural steel contractors
                 - landscaper                  - cleaning contractors
                 - hood vent cleaner
                 - sheetrock and framing
                 - mechanical contractor
                 - carpenters
                 - gate/door contractors
                 - security contractors
                 - movers

      Workers’ Compensation Insurance in accordance with the laws of the state with jurisdiction over the
      Professional Liability Insurance (errors and omissions) in customary amounts for all engineers,
      architects and other professional consultants.
An Endorsement to the Insurance Policy with regards to the Additional Insureds must be sent to our office
along with the Certificate of Insurance prior to commencement of work.
Contractors/movers will comply with all OSHA and EPA regulations as well as all applicable
county/municipality codes including obtaining appropriate building permits.

      Contractors and movers are responsible for the conduct of their employees. Full compliance with
      these rules is expected in order to continue doing business at this building.
      Contractors/movers will treat tenants with respect and courtesy. Harassment in any form will not be
      tolerated. Use of profanity is not permitted on the job site.
      Access to any job site is restricted to employees of the general contractor, designated
      sub-contractors or authorized moving company.
      Workers must remain fully clothed including shirt and shoes at all times.
      Smoking is not permitted inside the building at any time. Smoking is allowed OUTSIDE only at the
      south end of the building.
      Workers will not take breaks or loiter in any building common areas.
      Any use of radios must be at a low volume so that surrounding tenants do not hear them, nor may the
      sound of a radio be heard in the elevator lobby.
      No alcoholic beverages or controlled substances are allowed on the premises at any time.

      Exterior building entrance doors are not to be propped open after-hours for
      any length of time longer than to load and offload equipment. Doors must be manned when propped
      open for deliveries.
      Contractors will not use the building trash receptacles for construction debris, but will provide their
      own dumpster. The dumpster can be placed in the west parking lot.
      Waterview One does not have a freight elevator for major deliveries, but with coordination can
      convert a passenger elevator for freight use with advance notice. The passenger elevator has a
      3,500 pound capacity with cab dimensions of 78” wide; 65” deep, and 105” high. The elevator door
      opening is 42” wide and 84” high.
      Oversized deliveries: Any materials or equipment which cannot be accommodated in the elevator
      and will therefore require special arrangements (such as cranes, delivery on top of the elevator cab,
      etc.) must be arranged in advance with the management office and will be scheduled before or after
      business hours. Extensive deliveries may be required to take place on weekends. All additional
      costs to the building will be charged to the contractor.

      The general contractor or moving company will be held responsible for any damage caused by its
      employees or subcontractors. It is the general contractor/mover’s responsibility to protect all existing
      finishes and facilities including putting down masonite from the entrance to the elevator and from the
      elevator to the work site.
      Smoke detectors shall be bagged and unbagged daily in construction areas. Management must be
      notified before any construction work is started that requires the handling of smoke detectors or any
      activity that will cause dust or smoke in any shape or form so management can bypass fire system in
      that area. Upon completion management must be notified so system can be put back on line.
      Existing window blinds should be pulled up to the top of the window and covered in plastic for duration
      of the job.
      It is the responsibility of the contractor to adequately protect all other areas from dust that may result
      from this project. If in doubt about the level of protection required, contact the building engineer. Any
      costs associated with rectifying problems that result from inadequate dust isolation (such as
      activation of fire suppression systems, etc.) will be charged to the contractor. If the HVAC system is
      to remain on during construction, pre-filters must be installed for the duration of the job.

      Core drilling, concrete drilling and use of lacquer or paint thinner during business hours (7:00 a.m. –
      6:00 p.m.) is prohibited. Prior to core drilling, x-ray verification must be done. Arrange this in
Any activity which might adversely affect the tenants (e.g., core or hammer drilling, intense fumes,
access to occupied suites, electrical, telephone or water systems shutdowns) must be conducted
during non-business hours and coordinated with the Property Manager for clearance with the tenants.
Electrical and telephone closets must also be cleaned up and will be a part of the punchlist. Public
corridors must be kept clean at all times. Corridors must be kept free of construction-related
materials and debris at all times.
Building Engineer inspections: the contractor is to schedule an inspection visit with the engineer once
all mechanical and electrical work is completed and before the ceiling is closed in.
No contractor shall work on or alter in any way the Fire/Life Safety system without first notifying the
management office. All testing of audible alarms must be done before or after regular business hours
and must be coordinated with the Building Engineer.
A 15-pound ABC fire extinguisher is to be provided by contractor for every 4,000 SF under

If the contractor requires access through or to a restricted area or a Tenant area, coordinate through
the Property Manager.
If the contractor is in an area that requires lights or electricity to be turned on, or a restroom unlocked,
contact the Building Engineer.
No equipment or materials can be stored outside the confines of the specific construction area
without written permission from the Property Manager.
No liquids of any kind shall be pored down sinks or commodes, or onto landscaped areas.
Contractor is to contact the Building Engineer at least 2 hours prior to performing any welding,
soldering, torch cutting, etc.
The building does not loan out ladders, tools, vacuum cleaners, or other cleaning equipment.
No storage is allowed in the electrical or telephone closets.
All flammable combustible and toxic materials are to be stored in approved containers supplied by
the contractor at all times.
All hazardous materials must be removed by the GC according to EPA and OSHA guidelines upon
completion of the project.
Notify the Property Manager in the event that material or equipment specific to your construction is
missing. Any unauthorized removal of material will be prosecuted.
                  Policies and Procedures: Insurance Protection

Insurance carried by the building does not include the tenant’s personal property. It is the tenant’s
responsibility per the Lease, to purchase insurance for their furniture, office equipment and other personal
property in their suites. The building can assume no liability for theft or damage to any of the tenants’
Evidence of insurance required by your Lease must be on file in the management office.
                Policies and Procedures: Moving Procedures

Must occur before 7am or after 6pm…building hours.
                 Policies and Procedures: Smoking

Waterview is a non-smoking facility. Smoking is permitted only outside in the designated smoking
areas. Waterview 1: Southeast end of the building by the parking garage. Waterview 2: Southwest end of
the building. Waterview 3: Southeast end of the building. There are benches placed in the smoking area for
the smoker’s comfort.

Shared By: