A publication for HSS employees and customers February | March 2010
In ThIs Issue
From the CEO 2
It Takes a TEAM 2
Douglas County, Colo. Chooses HSS 3
HSS is Deep in the South ofTexas 3 fter two years of program development, impact the success of every HSS employee.
Recruiting Videos Debut 3 iLEAD, which stands for Leadership, It will make HSS a better place to work because
Sterilizer Stars 5 Education, Advancement, and Develop- it engages all levels of employees and gives
Dealing with Drug Diversion 5 ment, is launched. Forty employees from all HSS them a clear understanding of what they need
Contract Touchdown at Milwaukee Airport 7 lines of business are receiving their certificates to do to prepare themselves for the next step
of completion from the pilot program. in their careers. All of this will result in delivery
EMPLoYEE NEws of world class service to HSS customers.”
Service Anniversaries 2 Tony York, Senior Vice President; Phil Nielsen,
Continuous Improvement PRIDE Champion 4 Vice President, Performance Improvement; and iLEAD has three parts:
HSS Employee Benefits News 6 Ron Mack, Director of Human Resources led • eLearning (16 hours)
PRIDE Champions 6 development of iLEAD. “iLEAD is a foundational • Instructor-facilitated learning (two days)
Meet PRIDE Champions 7 program,” York states, “and one I believe will • Continuous learning
Wellness Wisdom 8 continued on page 4
Here’s how to give your loved ones a
heart-healthier you this year:
• Make small, healthy changes in
your diet for better nutrition.
• Manage your weight.
• Make exercise a part of your
• Stop smoking. Proud graduates of the first series 300 iLEAD class.
Front Row (L to R): David sayles, AGS, Denver Government Services; Rodney Harris, AGS – Milwaukee Airport;
Cary DeMille, AGS – Portland Airport; Tom Nirschl, MEM – Poudre Valley Health System.
• Control cholesterol.
Middle Row (L to R): Kathy Heald, Healthcare Security – Centura Health; Joen Elliott, Recruiting; Tammy Davis,
• Manage blood pressure. Payroll; Enrique Feliciano, AGS – Colorado Springs Utilities; susan Cruz, Healthcare Security – The Children's
Hospital; Mercedes Merchant, Environmental Health & Safety; David LaRose, Healthcare Security; Debbie Little,
• Reduce blood sugar. Human Resources.
Get more information on Back row (L to R): Eric Rowland, Healthcare Security – Exempla Healthcare; Frank Ussery, Healthcare Security –
Healthy Lifestyles. see page 8. Western Region; shad Reeves, Healthcare Security – Bakersfield Memorial; Brian Ehrichs, MEM; Aaron Boyd,
Security Systems Integration; Mike Kelley, MEM – The Children's Hospital; Jason Jackson, Security Systems Integration.
Insights | 1
celebrating service From the CEo
These HSS employees celebrated service
anniversaries the past two months. We are e ended 2009 on a high note, with more than 130 management
pleased to recognize them for their dedication team members attending a two-day Leadership Conference in
to our company and our customers. Denver. We discussed strategies for building an environment
that recognizes and develops employees and ensures HSS’ long-term
success. We shared ideas on a wide range of topics, including:
Medical Equipment Management
• Keeping employees safe on the job.
staffing • Making the HSS employee Web site the single best source
Connie Gillard for employee and company information.
Kathleen Langland • Content and timeframes for the new iLEAD training program.
• Communicating effectively with employees and mechanisms for getting employee feedback.
Andre Clark One new feedback mechanism I encourage you to use regularly is the Ideas for Continuous Improve-
Scott O’Donnell ment page on the employee Web site—www.hss-us.com/employees/ideas. Go to that site any time you
have a suggestion for ways we can improve our support for you or our service to customers. We’ll
review every suggestion and give HSS Rewards for those that can be implemented to improve quality,
Levi Pederson service, safety, or efficiency. Authors of the best of the best of these suggestions will earn PRIDE
Raba Taha Champion designation for Ideas for Continuous Improvement and a $100 reward.
I’m very excited to announce that we are graduating 40 employees from the pilot iLEAD program.
Thanks to all of them for volunteering to participate in the first classes and give us feedback on it.
This online and classroom training program, which you can read more about on page 1, will be rolled
Aviation and Government out in coming months, providing opportunities for employees to increase their skills and knowledge.
John LaValley All of us on the HSS team were saddened to learn of the serious injury to Denver HSS Security Of-
ficer Nick Johnson’s 3-year-old son during the holidays. We are pleased to hear that Joshua has
California security been making progress, but he has a long recovery ahead. HSS employees on the Denver Government
Services account donated money immediately to help Johnson and an account has been set up to
provide further financial assistance. Contributions may be made to the Joshua Johnson Fund at any
US Bank branch in Colorado.
Aviation and Government
iT TAKEs A TEAM
adly, workplace violence is on the rise and no industry is
more concerned with preventing it than healthcare. Frus-
trated by an inability to find programs that helped them
effectively recognize and de-escalate violent situations in a health-
care setting, healthcare customers turned to HSS for a solution. We
responded with development of TEAM®, Techniques for Effective Aggression Management.
TEAM uses proven controls of aggressive traits and motivations found in healthcare facilities, and
it meets Joint Commission, OSHA, and other regulatory agency requirements. It is offered in two,
HAvE AN iDEA two-hour modules. Participants in the Blue module learn to understand risks, causes of aggression,
FoR iNsiGHTs? and how to act in an aggressive situation. “The goal is to enable employees to recognize and prevent
violent incidents before they occur,” says David LaRose, HSS Assistant Director of Training and TEAM
Help us make sure this publication Administrator. The Gold module focuses on hands-on simulation training in employee escapes and
provides the HSS information and
safe patient control maneuvers. Individuals earn certificates of completion for attending each module.
news you want and need. E-mail
your ideas and comments to the In addition, there is a TEAM Train-the-Trainer option.
Insights Editor at insights@hss-us.
Introduced in 1997, TEAM continues to be the choice of healthcare organizations around the coun-
com. We’ll use as many of your ideas
as we can. try. There were over 15,000 TEAM graduates in 2008 and 2009, including medical staff and medical
professional support staff members. There currently are 400 certified TEAM trainers throughout the
nation. “There are other programs on the market that deal with workplace violence, but only TEAM
focuses specifically on the healthcare environment,” adds LaRose. “TEAM is less costly than other
programs based on our marketing structure. We understand the financial constraints on our health-
care customers’ budgets, so we work to develop innovative solutions at an affordable price.”
2 | Insights
Douglas County Government
Chooses Hss “Day in the Life
of a security
ouglas County, Colorado, located
between Denver and Colorado Springs,
is home to approximately 300,000 officer” Debut
people. The largest urban centers are Castle
Rock, the county seat, and Parker. On January
What’s it like to be an HSS Security
11, 2010, HSS Aviation and Government Services
began providing security services to: Officer? There’s an easy way to find
• The Douglas County Justice Center, a Douglas County Justice Center, now protected by HSS out. Beginning in mid-February, two
state-of-the-art facility that contains the
videos will debut on the HSS Web
courthouse, Sheriff’s headquarters, offices, Services. “They use advanced screening equip-
and detention center. ment, including full body scanners and x-ray site—“A Day in the Life of an HSS
equipment, at the Justice Center to protect and
• Buildings in Castle Rock that house the ensure the safety of people and property.” Healthcare Security Officer” and “A
Board of County Commissioners and county
Day in the Life of an HSS Aviation
department heads and offices, including Douglas County selected HSS to replace a
the Tax Assessor, County Clerk, and Vehicle major national security competitor. “We and Government Services Security
Registration. presented them with a comprehensive proposal
that met their high standards,” adds Lanam. Officer.” Current HSS Security Officers
• Department of Motor Vehicle locations in “Douglas County Sheriff Dave Weaver runs a
talk about their responsibilities and
Castle Rock, Highlands Ranch, and Parker. highly respected, top-notch operation and
HSS is proud to be selected to work with his commitment to customers in each
“We have 10 armed security officers onsite at
team and the county facilities team led by
Douglas County facilities,” says Michael Lanam, video and about the support they
Vice President, Aviation and Government
receive from HSS to do their jobs.
HSS is Deep in the South of Texas The videos are under the “Careers”
heading at www.hss-us.com.
n September 2003, HSS began providing
security services to Valley Baptist Health
“We’ll use these videos as recruiting
Systems in south Texas. Valley Baptist
operates a 400-bed acute care hospital with a tools,” says HSS Recruitment Manager
Level III Trauma Center in Harlingen, a 240-bed
acute care hospital with a Level III Trauma Center Joen Elliott, “and to give potential
in Brownsville, and a 28-bed adult psychiatric candidates a good idea of what it
care facility, also in Brownsville.
means to be a security officer.”
Lee wallace, CHPA, is the HSS Program Manager
and Security Director for Valley Baptist. His team
Left to right: Officer Joe Martinez and The videos can help you take
consists of 24 officers in Harlingen and 15 officers
Program Manager Lee Wallace
in Brownsville. “Our security team does it all,” advantage of the Employee Referral
he says, “including patient valuables, incident investigations, interior and exterior patrols, and the
morgue, which serves as the county morgue.” program. Watch the videos and share
them with friends you think would
Wallace has worked for Valley Baptist 22 years. He was Facilities Supervisor when HSS replaced the
system’s in-house security operation in 2003 and was appointed Program Manager in 2007. “HSS’ be good security officers. If they are
expertise in healthcare security and professional program management are huge advantages for
Valley Baptist. hired, you will receive a $50 HSS
“Valley Baptist doesn’t look at HSS as a contractor,” continues Wallace. “Our security team has Rewards gift card once they success-
become as much a part of the hospital as any employee. Our officers take ownership in the HSS Core fully complete three months on the
Values, particularly in being integrated into the customer’s culture and always doing what’s right for
the customer. They love where they work and what they do and it shows in our low turnover rate.” job—and you’ll be helping HSS recruit
Wallace, a native of Illinois, has been in Harlingen over 20 years. He is heavily involved in community the high quality people we need to
activities, including the Elks, coaching Little League baseball, and playing Santa Claus for children.
deliver world class customer service.
He has been married to his wife Mary for 19 years and has two teenage children. He enjoys salt water
fishing on the nearby Gulf of Mexico.
Insights | 3
BE AN Hss FAN
continued from page 1
“The instructor led sessions facilitate learning What’s next for iLEAD? “We’re evaluating iLEAD
HSS is on Facebook, giving you across business lines within HSS,” adds York. based on these two classes and will make neces-
a link to the HSS Web site and “This helps everyone recognize the commonali- sary changes,” answers York. “Then we want to
quick access to information about ties in the challenges we all face and gives them get everyone with people and project leadership
upcoming events, including Job Fairs. If you a better understanding of how HSS operates.” responsibilities through iLEAD by mid-2011. Also,
know someone who is a good candidate for Graduates will build their skills further through we plan to launch a new company-wide employee
an open position, tell them about nearby continuous learning assignments focused on orientation program in second quarter 2010.”
Job Fairs—and refer them through the HSS helping them take the next step—and to go from
Employee Referral program. You’ll receive good to great."
a $50 HSS Rewards gift card for every referral
Congratulations, iLEAD Graduates
after they successfully complete three months
on the job. Go to Facebook.com and search
for HSS Inc. sign up to be an Hss Facebook
fan, too! Employees who have responsibility for leading large HSS programs graduated January 28
from the 300 Series class. Members of that class are:
Aaron Boyd, Security Systems Integration Mike Kelley, MEM – The Children's Hospital
First Continuous susan Cruz, Healthcare Security – David LaRose, Healthcare Security
Improvement The Children's Hospital
Debbie Little, Human Resources
PRiDE Champion Tammy Davis, Payroll
Mercedes Merchant, Environmental
Cary DeMille, AGS - Portland Airport Health & Safety
Brian Ehrichs, MEM Tom Nirschl, MEM – Poudre Valley
Joen Elliott, Recruiting
shad Reeves, Healthcare Security –
Enrique Feliciano, AGS – Bakersfield Memorial
Colorado Springs Utilities
Eric Rowland, Healthcare Security –
Rodney Harris, AGS – Milwaukee Airport Exempla Healthcare
Kathy Heald, Healthcare Security – David sayles, AGS, Denver
Centura Health Government Services
Floyd Sandoval Jason Jackson, Security Systems Frank Ussery, Healthcare Security –
Integration Western Region
To be successful, HSS must continually
improve as a company and there’s no
Graduate Tom Nirschl, onsite HSS Biomedical Manager at Poudre Valley Hospital and
one with better insight into how we can
Medical Center of the Rockies in Fort Collins, Colo, says “iLEAD helped me identify areas
do that than HSS employees. Our online
I want to learn more about through ongoing education. One of those areas relates to the
Ideas for Continuous Improvement site financial part of my job, such as reading financial reports and setting budgets.”
makes it easy for you to submit ideas
that can help us improve quality, service, Employees responsible for leading others are graduating from the 200 Series class on
safety, and efficiency. February 11. One graduate is James Gardner, Facility Security Supervisor, Rush Foundation
Hospital, Meridian, Mississippi. “iLEAD opened my eyes to the difference between a leader
Floyd sandoval, HSS Security Officer, and a manager. Leaders train
Portland (Oregon) International Airport, people to become leaders;
is the first recipient of a $100 PRIDE managers check on people to
Champion Award for his idea. Sandoval make sure they’re doing what
they’re supposed to. Since
went to www.hss-us.com/employees/
iLEAD, I’ve been working dif-
ideas and suggested ways to improve
ferently with a Lieutenant on
handling children playing on baggage
my staff, sitting down with him
carts at the airport, a very risky activity.
more to help him understand
We appreciate Sandoval’s commitment to what my position consists of
protecting the public. and what we all need to do to
become better leaders.”
Brian Ehrichs, left, Medical Equipment Management,
We’ll have more about the
receives his iLEAD certificate from CEO Wayne Schell,
200 Series graduates in the
center, and Senior Vice President Tony York
next issue of Insights.
4 | Insights
sT E R i L i z E R sTA R s DEALiNG
Which hat was Dave Mongeau wearing
the last time you saw him? In addition
to the one he wears as a healthcare se-
curity investigator, Mongeau is a Taser®
instructor, firearms training instructor, and
conducts HSS internal affairs inquiries.
As the company’s longest standing
employee, Mongeau has dealt with a
wide variety of healthcare security
breaches in the past 32 years, including
the alarming and persistent problem of
drug diversion. “Hospitals work very hard
to put together programs to prevent
drug theft,” he comments. “Yet, there is
simply no full-proof system.”
“Our Sterilizer Maintenance Division,” says “Our technicians’ passion, integrity, and
wayne schell, HSS CEO, “illustrates what HSS professionalism make us successful,” says
One of the most publicized cases in
has stood for throughout its 40-plus year history: Bruce schaff, Sterilizer Division Manager
Colorado was the 2009 theft of pain
Dedicated, knowledgeable people, innovative since 1993. “They have a strong commitment
medication by a surgical technician
solutions for customer needs, and world class to customers and to each other and are always
infected with Hepatitis C. She injected
customer service. The company is very proud of willing to pitch in to do what’s right for our
herself with the meds and refilled the
the people and accomplishments of this division.” customers.” In addition to Schaff, team members
syringes with a saline solution. The
and their years of sterilizer maintenance
syringes were then used on patients.
The Sterilizer Maintenance Division was created experience are:
Thousands were deprived of needed
in 1984 in response to a plea from one Denver
medication and exposed to Hep C. A
hospital for cost-effective, knowledgeable, and Gary waters: 26 years experience
number of these patients have tested
responsive service for its sterilizers, operating Rob Pirrung: 16 years experience
positive for the virus.
room tables, and surgical lights. Servicing then Dino Kern: 21 years experience
was available only from two large manufacturers. James Hawkins: 8 years experience
“The Drug Enforcement Agency (DEA)
HSS hired an experienced technician, and, in Kevin Pearson: 8 years experience
takes prescription drug theft in hospitals
its first year, the division had gross revenues of Chris Eastridge: 4 years experience
very seriously,” explains Mongeau, who
$50,000. Its reputation grew significantly over Kenny Kouba: 15 years experience
estimates a 90 percent success rate in
the years, attracting many more customers Teresa Thomas: Administrative support,
securing confessions from healthcare
and losing only a few. At the end of 2009, Steril- 20 years experience
professionals during his tenure at HSS.
izer’s gross revenues were $1.9 million and seven
“When an institution becomes suspicious
technicians serviced over 1,100 pieces of equip- “We have good people on the Sterilizer team
of irregularities, I help them determine if
ment for 60-plus customers from their bases in and I enjoy working with them. I also have
there is enough solid evidence to involve
Colorado Springs, Denver, and Grand Junction. wonderful customers,” states Dino Kern, HSS
Human Resources and confront the
HSS technicians have been trained by 21 manu- Sterilizer Technician. “HSS is a great company
employee. The objective is to obtain a full
facturers to service their equipment; they are to work for, a growing company that’s moving
confession. If we are successful, the infor-
service representatives for 10 manufacturers. forward.” Kern joined HSS in 1998 after serv-
mation is then passed along to the DEA.”
ing in the military and working eight years for
Peak Medical Systems is a medical equipment another company.
Mongeau spent 13 years on the Detroit
distributor in Denver. About 15 years ago, Mike
police force before moving to Denver in
Danielson, Peak owner, was seeking a steril- Linda Frasca, Purchasing Manager, Midtown
1977. HSS had only 48 employees when
izer service provider for the equipment he sells. Surgical Center, is a long-time HSS Sterilizer
he came onboard. “Never in my wildest
“Most of the hospitals I asked for references customer. “HSS technicians know what they’re
imagination did I think the company
named HSS, so I knew they were the best. doing. They’re efficient, timely, and always willing
would expand to this extent. I’m very
They have a strong team of technically skilled to work around my schedule. If I have a problem,
appreciative for the many opportunities
technicians who represent HSS and Peak very they listen to my concern and work to fix it. And
this continuing growth has provided
professionally. When we have emergency service they don’t try to sell me things I don’t need.
me,” he smiles. Mongeau and his wife,
situations, they go out of their way to take care That’s the best kind of relationship.”
their children and four grandchildren
of my customers.”
love the outdoors and are happy to call
Insights | 5
a matter of PRiDE Hss Employee Benefits News
Congratulations to these employees who “it’s Like Getting Free Money”
earned PRIDE Champion awards the past Did you know you can enroll in the HSS 401(k) Retirement Savings Hss Benefits Hotline:
two months. Thank you for supporting our
Plan any time during the year? Here are some reasons why you should 800-777-5035 x 600
core values and delivering on our promise:
Above and Beyond! Nominate an HSS em- consider enrolling in this plan early in the year:
Hss Benefits website:
ployee who’s gone above and beyond at
www.HssRewards.com. • It’s one of the easiest and smartest ways to save money www.mybensite.com/hss
Administration • It’s automatic. Money is deducted directly from your paycheck. User Name: hss
Rhonda Eleneki-Martinez • It’s flexible. You choose the amount you want to contribute. Password: benefits
Aviation and Government services • It saves you taxes because the amount you contribute is not subject
Scott Hopp to annual income taxes. You will have to pay taxes when you withdraw
funds from the account at retirement.
Karen Lewis Best of all, your contributions can qualify for a match by HSS. After one year of service, HSS will con-
tribute one percent of your salary (that’s $260 if your salary is $26,000) and after two years, the match
Medical Equipment Management doubles to two percent ($520 if your salary is $26,000). Getting the HSS match is like getting free
Brian Ehrichs money! To be eligible for this match you must be employed by HSS for at least one year, work at least
Ken Ottenberg 1,000 hours each year, contribute a minimum of three percent of your base wages to the plan, and be an
Teresa Thomas active employee at the end of the plan year (12/31).
Payroll Here’s more good news. Although many companies have decreased or stopped matching contributions
in this economy, HSS has not. We continue to match contributions because we value our employees and
scheduling understand the importance of helping them save for retirement.
Denise Galbreath For more detailed plan information and an enrollment form, go to the Employee Benefits Web site.
Earned income Tax Credit —
what is it, and Do You Qualify?
Robert Gowey The Earned Income Tax Credit (EITC) is a refundable
federal income tax credit for low to moderate
James Miller income working individuals and families. Congress
originally approved the tax credit legislation in 1975
Texas security to help offset the burden of Social Security taxes
and provide an incentive to work. When the amount
wisconsin security of the EITC exceeds the amount of taxes owed, tax-
Thomas Erickson payers who claim and qualify for the credit receive
a tax refund.
To qualify, taxpayers must meet certain require-
ments and file a tax return, even if they did not earn
enough money to have a filing requirement. The
EITC has no effect on certain welfare benefits. In
most cases, EITC payments will not be used to de-
termine eligibility for Medicaid, Supplemental Security Income (SSI), food stamps, low-income housing,
READ iNsiGHTs or most Temporary Assistance for Needy Families (TANF) payments.
oNLiNE! Find out if you are eligible for the Earned Income Tax Credit by answering questions and providing basic
Go green! Insights now can be income information using the EITC Assistant. The Assistant also calculates the amount of EITC you may
delivered directly to your email receive and is available in English and Spanish.
inbox, saving paper, ink, and trans-
portation. If you’d like to help the To access the Assistant, go to www.irs.gov and type EITC in the search box at the upper right hand
environment and still get all the corner of the page. This will bring up all the information you need to determine if you qualify for this
news about HSS, simply go to helpful tax credit. It may also be valuable for you to talk to a tax preparation specialist about the EITC.
Because Hss is a valued client of valiant services, Hss employees are eligible for a $25 discount
on tax preparation services from Jackson Hewitt. You should have received a coupon via email.
6 | Insights
Meet PRiDE Champions the Gain Challenge
A visitor was suspected of supplying illegal prescription drugs to a patient at Fairmont
Hospital in Alameda County, Calif. HSS Security Officer Nawana woods was able to $250 CAsH
confiscate the illegal drugs. Marsha Borchert, Accounting
$50 Hss REwARDs
Several employees at a Wheaton Franciscan-All Saints hospital in Mike Chayka, Colorado MEM
Racine, Wis., have recognized Security Officer Thomas Erickson for Alex de Jager, Colorado Security
“being a champ” and providing consistently exemplary world class James Gardner, Mississippi Security
service to everyone he comes in contact with. Floyd sandoval, Oregon AGS
Over 50 people met the challenge by not
gaining more than three pounds between
Thanksgiving and New Year’s and a combined
The St. Anthony Central Hospital (Colo.) ED was over-
total of 82 pounds were lost.
whelmed with patients in mid-December when a patient
came in with a core temperature of 71 degrees. Security
Officers zachary Linn and Robert Gowey were among
four individuals who responded to a page for CPR-
certified employees to report to the ED and provided life-
saving CPR for 2.5 hours to the patient.
Left to right, Zachary Linn, Robert Gowey
Congratulations to all PRiDE Champions for going Above and Beyond! in performance
of their duties. sAFETY sPoTLiGHT
Good Driving in Bad weather
Hss scores Contract Touchdown Driving has risks, but driving in bad
weather is even riskier. The combina-
at Milwaukee Airport tion of wet roads, poor visibility, and
nervous drivers leads to accidents.
oing into the final quarter—no, we’re not talking football here— Slow down, stay far behind the
of last year, Rodney Harris joined HSS as an onsite Program vehicle in front of you, and be extra
Manager in anticipation of the December 1 inauguration of careful and alert. Follow these tips to
contract security services at General Mitchell International Airport in stay safer in bad weather.
Milwaukee, Wis. HSS replaces the incumbent firm, a major national
security competitor. Rain tips. Roads are most slippery in
light rain and when rain first starts.
“We are so pleased with the hard work Rodney contributed to get- Slow down for large puddles. If you
ting this contract up and running,” says Monica serrano, National start to lose control in the puddle,
Director for HSS Aviation and Government Services. “He was new to the company, new to the airport, take your foot off the gas. Don’t
and in the process of relocating his family to Milwaukee. That’s a lot to juggle, yet the transition went brake suddenly. If no one is behind
very smoothly.” you, test the brakes when you’re
through the puddle.
Harris holds a bachelor of science degree in criminal justice from Troy University, Troy, Ala., and
has earned Certified Protection Professional (CPP) and Airport Certified Employee in Security (ACE) ice and snow tips. Clear your wind-
designations. He was an officer with the Columbus and Duluth, Georgia, police departments until shield, hood, roof, lights, and side
2005 when he moved into aviation security at Hartsfield-Jackson Atlanta International Airport. mirrors before driving. Watch for icy
patches, especially on bridges and
“The experience I gained in physical security concepts and principles, computerized access control
in shady spots. If you start to skid,
systems, and working with TSA on regulatory issues that affect airport security allows me to com-
take your foot off the gas and steer
municate effectively with the airport authority on their needs to improve Milwaukee’s airport security
gently into the skid.
program,” explains Harris. “I’m able to get immediate buy-in from my staff because of my experience,
which allows me to mentor them on airport security and answer their questions as they relate to Fog tips. If you can’t see far in front
operational issues and changes.” of you, slow down gradually, turn
on your low beam headlights, avoid
Harris and his wife Michele have two children: Mohria, 18, and Dallas, 12. “I am an avid sports fan,
passing, and use the road’s painted
hence my son’s name, whether it be watching on TV, in person, or taking my son to practices and
lines as a guide. Consider pulling off
games,” he notes. Even though he resides in Green Bay Packer territory now, Harris confirms he’s
to a safe spot until the fog lifts.
standing by his Cowboys and looking forward to his new role at General Mitchell International.
Insights | 7
900 S. Broadway, Suite 100
Denver, CO 80209
Provide personalized, technical, and
professional service programs to enhance
the value of our customers’ business
TooLs FoR A HEALTHiER YoU
If you’re enrolled in one of the HSS health insurance plans, and you want to lose
Core Values weight, eat healthier, exercise more, or just feel better in 2010, check out Healthy
Lifestyles. This free program, which also is available to your spouse and dependants
Always make things right for our customer if they are enrolled in an HSS plan, has the online tools, resources, and support you need to set
Be an ambassador for each customer personal goals and track your progress. You can earn great gear for your hard work, including gym
bags, headphones, and t-shirts. Want to relieve pain or reduce stress? Use your discounted access to
Be integrated to our customers’ culture yoga, spa services, massage therapists, and acupuncturists.
Conduct all business with honesty and integrity
You’ll find Healthy Lifestyles at www.anthem.com. Register using your health insurance ID number
as individuals and as an organization
and click “Healthy Lifestyles” at the bottom of your member page for customized workout plans,
Create innovative approaches to deliver total healthy recipes, smoking cessation programs, and more. Sign on to the site as often as you wish.
solutions for customers
“This is the second year HSS has offered a wellness program,” says Debbie Little, HSS Assistant
Maintain a reputation for service excellence
Director of Human Resources, “and we had good feedback from employees who used it last year to
and program quality
make healthy changes in their lifestyle. We’ve switched to Anthem’s Healthy Lifestyles this year in
Value our employees and their contribution order to make the program available to employee families as well as employees.”
to HSS and to our customers
One employee writes about his experience using the wellness program, “…the week of Thanksgiving
VIsIon I stepped on the scale and it hit 228 pounds... I didn't like it, so I thought I would change things to see
if I could drop to 220. I stepped on the scale this morning and I am at 208! I want to get to 185, so I
To be the best choice for the customer because have a ways to go. I cut portions down and am eating more whole grains and fruit. Thank you! Your
we deliver world class customer service
Maintain without the Gain Challenge winners can be found on page 7.