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A publication for HSS employees and customers February | March 2010 In ThIs Issue CoMPANY NEws iLEAD Graduates First Class From the CEO 2 It Takes a TEAM 2 Douglas County, Colo. Chooses HSS 3 A HSS is Deep in the South ofTexas 3 fter two years of program development, impact the success of every HSS employee. Recruiting Videos Debut 3 iLEAD, which stands for Leadership, It will make HSS a better place to work because Sterilizer Stars 5 Education, Advancement, and Develop- it engages all levels of employees and gives Dealing with Drug Diversion 5 ment, is launched. Forty employees from all HSS them a clear understanding of what they need Contract Touchdown at Milwaukee Airport 7 lines of business are receiving their certificates to do to prepare themselves for the next step of completion from the pilot program. in their careers. All of this will result in delivery EMPLoYEE NEws of world class service to HSS customers.” Service Anniversaries 2 Tony York, Senior Vice President; Phil Nielsen, Continuous Improvement PRIDE Champion 4 Vice President, Performance Improvement; and iLEAD has three parts: HSS Employee Benefits News 6 Ron Mack, Director of Human Resources led • eLearning (16 hours) PRIDE Champions 6 development of iLEAD. “iLEAD is a foundational • Instructor-facilitated learning (two days) Meet PRIDE Champions 7 program,” York states, “and one I believe will • Continuous learning Wellness Wisdom 8 continued on page 4 February is American Heart Month Here’s how to give your loved ones a heart-healthier you this year: • Make small, healthy changes in your diet for better nutrition. • Manage your weight. • Make exercise a part of your daily routine. • Stop smoking. Proud graduates of the first series 300 iLEAD class. Front Row (L to R): David sayles, AGS, Denver Government Services; Rodney Harris, AGS – Milwaukee Airport; Cary DeMille, AGS – Portland Airport; Tom Nirschl, MEM – Poudre Valley Health System. • Control cholesterol. Middle Row (L to R): Kathy Heald, Healthcare Security – Centura Health; Joen Elliott, Recruiting; Tammy Davis, • Manage blood pressure. Payroll; Enrique Feliciano, AGS – Colorado Springs Utilities; susan Cruz, Healthcare Security – The Children's Hospital; Mercedes Merchant, Environmental Health & Safety; David LaRose, Healthcare Security; Debbie Little, • Reduce blood sugar. Human Resources. Get more information on Back row (L to R): Eric Rowland, Healthcare Security – Exempla Healthcare; Frank Ussery, Healthcare Security – Healthy Lifestyles. see page 8. Western Region; shad Reeves, Healthcare Security – Bakersfield Memorial; Brian Ehrichs, MEM; Aaron Boyd, Security Systems Integration; Mike Kelley, MEM – The Children's Hospital; Jason Jackson, Security Systems Integration. Insights | 1 celebrating service From the CEo w These HSS employees celebrated service anniversaries the past two months. We are e ended 2009 on a high note, with more than 130 management pleased to recognize them for their dedication team members attending a two-day Leadership Conference in to our company and our customers. Denver. We discussed strategies for building an environment that recognizes and develops employees and ensures HSS’ long-term 5-YEAR ANNivERsARiEs success. We shared ideas on a wide range of topics, including: Medical Equipment Management Brian Ehrichs • Keeping employees safe on the job. staffing • Making the HSS employee Web site the single best source Connie Gillard for employee and company information. Kathleen Langland • Content and timeframes for the new iLEAD training program. Monique Whalen • Communicating effectively with employees and mechanisms for getting employee feedback. California security Andre Clark One new feedback mechanism I encourage you to use regularly is the Ideas for Continuous Improve- Scott O’Donnell ment page on the employee Web site—www.hss-us.com/employees/ideas. Go to that site any time you have a suggestion for ways we can improve our support for you or our service to customers. We’ll Colorado security review every suggestion and give HSS Rewards for those that can be implemented to improve quality, Salvador Morales Levi Pederson service, safety, or efficiency. Authors of the best of the best of these suggestions will earn PRIDE Raba Taha Champion designation for Ideas for Continuous Improvement and a $100 reward. Mohmud Yenuse I’m very excited to announce that we are graduating 40 employees from the pilot iLEAD program. Thanks to all of them for volunteering to participate in the first classes and give us feedback on it. This online and classroom training program, which you can read more about on page 1, will be rolled 10-YEAR ANNivERsARiEs Aviation and Government out in coming months, providing opportunities for employees to increase their skills and knowledge. services Colorado John LaValley All of us on the HSS team were saddened to learn of the serious injury to Denver HSS Security Of- ficer Nick Johnson’s 3-year-old son during the holidays. We are pleased to hear that Joshua has California security been making progress, but he has a long recovery ahead. HSS employees on the Denver Government Stephanie Hoofard Services account donated money immediately to help Johnson and an account has been set up to provide further financial assistance. Contributions may be made to the Joshua Johnson Fund at any US Bank branch in Colorado. 15-YEAR ANNivERsARiEs Aviation and Government services Colorado Edith Knight 20-YEAR ANNivERsARiEs Medical Equipment iT TAKEs A TEAM s Bruce Schaff adly, workplace violence is on the rise and no industry is more concerned with preventing it than healthcare. Frus- trated by an inability to find programs that helped them effectively recognize and de-escalate violent situations in a health- care setting, healthcare customers turned to HSS for a solution. We responded with development of TEAM®, Techniques for Effective Aggression Management. TEAM uses proven controls of aggressive traits and motivations found in healthcare facilities, and it meets Joint Commission, OSHA, and other regulatory agency requirements. It is offered in two, HAvE AN iDEA two-hour modules. Participants in the Blue module learn to understand risks, causes of aggression, FoR iNsiGHTs? and how to act in an aggressive situation. “The goal is to enable employees to recognize and prevent violent incidents before they occur,” says David LaRose, HSS Assistant Director of Training and TEAM Help us make sure this publication Administrator. The Gold module focuses on hands-on simulation training in employee escapes and provides the HSS information and safe patient control maneuvers. Individuals earn certificates of completion for attending each module. news you want and need. E-mail your ideas and comments to the In addition, there is a TEAM Train-the-Trainer option. Insights Editor at insights@hss-us. Introduced in 1997, TEAM continues to be the choice of healthcare organizations around the coun- com. We’ll use as many of your ideas as we can. try. There were over 15,000 TEAM graduates in 2008 and 2009, including medical staff and medical professional support staff members. There currently are 400 certified TEAM trainers throughout the nation. “There are other programs on the market that deal with workplace violence, but only TEAM focuses specifically on the healthcare environment,” adds LaRose. “TEAM is less costly than other programs based on our marketing structure. We understand the financial constraints on our health- care customers’ budgets, so we work to develop innovative solutions at an affordable price.” 2 | Insights Douglas County Government Chooses Hss “Day in the Life of a security D ouglas County, Colorado, located between Denver and Colorado Springs, is home to approximately 300,000 officer” Debut people. The largest urban centers are Castle Rock, the county seat, and Parker. On January What’s it like to be an HSS Security 11, 2010, HSS Aviation and Government Services began providing security services to: Officer? There’s an easy way to find • The Douglas County Justice Center, a Douglas County Justice Center, now protected by HSS out. Beginning in mid-February, two state-of-the-art facility that contains the videos will debut on the HSS Web courthouse, Sheriff’s headquarters, offices, Services. “They use advanced screening equip- and detention center. ment, including full body scanners and x-ray site—“A Day in the Life of an HSS equipment, at the Justice Center to protect and • Buildings in Castle Rock that house the ensure the safety of people and property.” Healthcare Security Officer” and “A Board of County Commissioners and county Day in the Life of an HSS Aviation department heads and offices, including Douglas County selected HSS to replace a the Tax Assessor, County Clerk, and Vehicle major national security competitor. “We and Government Services Security Registration. presented them with a comprehensive proposal that met their high standards,” adds Lanam. Officer.” Current HSS Security Officers • Department of Motor Vehicle locations in “Douglas County Sheriff Dave Weaver runs a talk about their responsibilities and Castle Rock, Highlands Ranch, and Parker. highly respected, top-notch operation and HSS is proud to be selected to work with his commitment to customers in each “We have 10 armed security officers onsite at team and the county facilities team led by Douglas County facilities,” says Michael Lanam, video and about the support they Victoria Starkey.” Vice President, Aviation and Government receive from HSS to do their jobs. HSS is Deep in the South of Texas The videos are under the “Careers” heading at www.hss-us.com. i n September 2003, HSS began providing security services to Valley Baptist Health “We’ll use these videos as recruiting Systems in south Texas. Valley Baptist operates a 400-bed acute care hospital with a tools,” says HSS Recruitment Manager Level III Trauma Center in Harlingen, a 240-bed acute care hospital with a Level III Trauma Center Joen Elliott, “and to give potential in Brownsville, and a 28-bed adult psychiatric candidates a good idea of what it care facility, also in Brownsville. means to be a security officer.” Lee wallace, CHPA, is the HSS Program Manager and Security Director for Valley Baptist. His team Left to right: Officer Joe Martinez and The videos can help you take consists of 24 officers in Harlingen and 15 officers Program Manager Lee Wallace in Brownsville. “Our security team does it all,” advantage of the Employee Referral he says, “including patient valuables, incident investigations, interior and exterior patrols, and the morgue, which serves as the county morgue.” program. Watch the videos and share them with friends you think would Wallace has worked for Valley Baptist 22 years. He was Facilities Supervisor when HSS replaced the system’s in-house security operation in 2003 and was appointed Program Manager in 2007. “HSS’ be good security officers. If they are expertise in healthcare security and professional program management are huge advantages for Valley Baptist. hired, you will receive a $50 HSS “Valley Baptist doesn’t look at HSS as a contractor,” continues Wallace. “Our security team has Rewards gift card once they success- become as much a part of the hospital as any employee. Our officers take ownership in the HSS Core fully complete three months on the Values, particularly in being integrated into the customer’s culture and always doing what’s right for the customer. They love where they work and what they do and it shows in our low turnover rate.” job—and you’ll be helping HSS recruit Wallace, a native of Illinois, has been in Harlingen over 20 years. He is heavily involved in community the high quality people we need to activities, including the Elks, coaching Little League baseball, and playing Santa Claus for children. deliver world class customer service. He has been married to his wife Mary for 19 years and has two teenage children. He enjoys salt water fishing on the nearby Gulf of Mexico. Insights | 3 BE AN Hss FAN continued from page 1 “The instructor led sessions facilitate learning What’s next for iLEAD? “We’re evaluating iLEAD HSS is on Facebook, giving you across business lines within HSS,” adds York. based on these two classes and will make neces- a link to the HSS Web site and “This helps everyone recognize the commonali- sary changes,” answers York. “Then we want to quick access to information about ties in the challenges we all face and gives them get everyone with people and project leadership upcoming events, including Job Fairs. If you a better understanding of how HSS operates.” responsibilities through iLEAD by mid-2011. Also, know someone who is a good candidate for Graduates will build their skills further through we plan to launch a new company-wide employee an open position, tell them about nearby continuous learning assignments focused on orientation program in second quarter 2010.” Job Fairs—and refer them through the HSS helping them take the next step—and to go from Employee Referral program. You’ll receive good to great." a $50 HSS Rewards gift card for every referral Congratulations, iLEAD Graduates after they successfully complete three months on the job. Go to Facebook.com and search for HSS Inc. sign up to be an Hss Facebook fan, too! Employees who have responsibility for leading large HSS programs graduated January 28 from the 300 Series class. Members of that class are: Aaron Boyd, Security Systems Integration Mike Kelley, MEM – The Children's Hospital First Continuous susan Cruz, Healthcare Security – David LaRose, Healthcare Security Improvement The Children's Hospital Debbie Little, Human Resources PRiDE Champion Tammy Davis, Payroll Mercedes Merchant, Environmental Cary DeMille, AGS - Portland Airport Health & Safety Brian Ehrichs, MEM Tom Nirschl, MEM – Poudre Valley Health System Joen Elliott, Recruiting shad Reeves, Healthcare Security – Enrique Feliciano, AGS – Bakersfield Memorial Colorado Springs Utilities Eric Rowland, Healthcare Security – Rodney Harris, AGS – Milwaukee Airport Exempla Healthcare Kathy Heald, Healthcare Security – David sayles, AGS, Denver Centura Health Government Services Floyd Sandoval Jason Jackson, Security Systems Frank Ussery, Healthcare Security – Integration Western Region To be successful, HSS must continually improve as a company and there’s no Graduate Tom Nirschl, onsite HSS Biomedical Manager at Poudre Valley Hospital and one with better insight into how we can Medical Center of the Rockies in Fort Collins, Colo, says “iLEAD helped me identify areas do that than HSS employees. Our online I want to learn more about through ongoing education. One of those areas relates to the Ideas for Continuous Improvement site financial part of my job, such as reading financial reports and setting budgets.” makes it easy for you to submit ideas that can help us improve quality, service, Employees responsible for leading others are graduating from the 200 Series class on safety, and efficiency. February 11. One graduate is James Gardner, Facility Security Supervisor, Rush Foundation Hospital, Meridian, Mississippi. “iLEAD opened my eyes to the difference between a leader Floyd sandoval, HSS Security Officer, and a manager. Leaders train Portland (Oregon) International Airport, people to become leaders; is the first recipient of a $100 PRIDE managers check on people to Champion Award for his idea. Sandoval make sure they’re doing what they’re supposed to. Since went to www.hss-us.com/employees/ iLEAD, I’ve been working dif- ideas and suggested ways to improve ferently with a Lieutenant on handling children playing on baggage my staff, sitting down with him carts at the airport, a very risky activity. more to help him understand We appreciate Sandoval’s commitment to what my position consists of protecting the public. and what we all need to do to become better leaders.” Brian Ehrichs, left, Medical Equipment Management, We’ll have more about the receives his iLEAD certificate from CEO Wayne Schell, 200 Series graduates in the center, and Senior Vice President Tony York next issue of Insights. 4 | Insights sT E R i L i z E R sTA R s DEALiNG wiTH DRUG DivERsioN Which hat was Dave Mongeau wearing the last time you saw him? In addition to the one he wears as a healthcare se- curity investigator, Mongeau is a Taser® instructor, firearms training instructor, and conducts HSS internal affairs inquiries. As the company’s longest standing employee, Mongeau has dealt with a wide variety of healthcare security breaches in the past 32 years, including the alarming and persistent problem of drug diversion. “Hospitals work very hard to put together programs to prevent drug theft,” he comments. “Yet, there is simply no full-proof system.” “Our Sterilizer Maintenance Division,” says “Our technicians’ passion, integrity, and wayne schell, HSS CEO, “illustrates what HSS professionalism make us successful,” says One of the most publicized cases in has stood for throughout its 40-plus year history: Bruce schaff, Sterilizer Division Manager Colorado was the 2009 theft of pain Dedicated, knowledgeable people, innovative since 1993. “They have a strong commitment medication by a surgical technician solutions for customer needs, and world class to customers and to each other and are always infected with Hepatitis C. She injected customer service. The company is very proud of willing to pitch in to do what’s right for our herself with the meds and refilled the the people and accomplishments of this division.” customers.” In addition to Schaff, team members syringes with a saline solution. The and their years of sterilizer maintenance syringes were then used on patients. The Sterilizer Maintenance Division was created experience are: Thousands were deprived of needed in 1984 in response to a plea from one Denver medication and exposed to Hep C. A hospital for cost-effective, knowledgeable, and Gary waters: 26 years experience number of these patients have tested responsive service for its sterilizers, operating Rob Pirrung: 16 years experience positive for the virus. room tables, and surgical lights. Servicing then Dino Kern: 21 years experience was available only from two large manufacturers. James Hawkins: 8 years experience “The Drug Enforcement Agency (DEA) HSS hired an experienced technician, and, in Kevin Pearson: 8 years experience takes prescription drug theft in hospitals its first year, the division had gross revenues of Chris Eastridge: 4 years experience very seriously,” explains Mongeau, who $50,000. Its reputation grew significantly over Kenny Kouba: 15 years experience estimates a 90 percent success rate in the years, attracting many more customers Teresa Thomas: Administrative support, securing confessions from healthcare and losing only a few. At the end of 2009, Steril- 20 years experience professionals during his tenure at HSS. izer’s gross revenues were $1.9 million and seven “When an institution becomes suspicious technicians serviced over 1,100 pieces of equip- “We have good people on the Sterilizer team of irregularities, I help them determine if ment for 60-plus customers from their bases in and I enjoy working with them. I also have there is enough solid evidence to involve Colorado Springs, Denver, and Grand Junction. wonderful customers,” states Dino Kern, HSS Human Resources and confront the HSS technicians have been trained by 21 manu- Sterilizer Technician. “HSS is a great company employee. The objective is to obtain a full facturers to service their equipment; they are to work for, a growing company that’s moving confession. If we are successful, the infor- service representatives for 10 manufacturers. forward.” Kern joined HSS in 1998 after serv- mation is then passed along to the DEA.” ing in the military and working eight years for Peak Medical Systems is a medical equipment another company. Mongeau spent 13 years on the Detroit distributor in Denver. About 15 years ago, Mike police force before moving to Denver in Danielson, Peak owner, was seeking a steril- Linda Frasca, Purchasing Manager, Midtown 1977. HSS had only 48 employees when izer service provider for the equipment he sells. Surgical Center, is a long-time HSS Sterilizer he came onboard. “Never in my wildest “Most of the hospitals I asked for references customer. “HSS technicians know what they’re imagination did I think the company named HSS, so I knew they were the best. doing. They’re efficient, timely, and always willing would expand to this extent. I’m very They have a strong team of technically skilled to work around my schedule. If I have a problem, appreciative for the many opportunities technicians who represent HSS and Peak very they listen to my concern and work to fix it. And this continuing growth has provided professionally. When we have emergency service they don’t try to sell me things I don’t need. me,” he smiles. Mongeau and his wife, situations, they go out of their way to take care That’s the best kind of relationship.” their children and four grandchildren of my customers.” love the outdoors and are happy to call Colorado home. Insights | 5 a matter of PRiDE Hss Employee Benefits News Congratulations to these employees who “it’s Like Getting Free Money” earned PRIDE Champion awards the past Did you know you can enroll in the HSS 401(k) Retirement Savings Hss Benefits Hotline: two months. Thank you for supporting our Plan any time during the year? Here are some reasons why you should 800-777-5035 x 600 core values and delivering on our promise: Above and Beyond! Nominate an HSS em- consider enrolling in this plan early in the year: Hss Benefits website: ployee who’s gone above and beyond at www.HssRewards.com. • It’s one of the easiest and smartest ways to save money www.mybensite.com/hss for retirement. Administration • It’s automatic. Money is deducted directly from your paycheck. User Name: hss Rhonda Eleneki-Martinez • It’s flexible. You choose the amount you want to contribute. Password: benefits Aviation and Government services • It saves you taxes because the amount you contribute is not subject Scott Hopp to annual income taxes. You will have to pay taxes when you withdraw funds from the account at retirement. iT Karen Lewis Best of all, your contributions can qualify for a match by HSS. After one year of service, HSS will con- TJ Theisen tribute one percent of your salary (that’s $260 if your salary is $26,000) and after two years, the match Medical Equipment Management doubles to two percent ($520 if your salary is $26,000). Getting the HSS match is like getting free Brian Ehrichs money! To be eligible for this match you must be employed by HSS for at least one year, work at least Ken Ottenberg 1,000 hours each year, contribute a minimum of three percent of your base wages to the plan, and be an Teresa Thomas active employee at the end of the plan year (12/31). Payroll Here’s more good news. Although many companies have decreased or stopped matching contributions Tammy Davis in this economy, HSS has not. We continue to match contributions because we value our employees and scheduling understand the importance of helping them save for retirement. Laura Aguilar Denise Galbreath For more detailed plan information and an enrollment form, go to the Employee Benefits Web site. Marie Perez California security Earned income Tax Credit — Nawana Woods Colorado security Nabil Al-Bataa Thomas Gillham what is it, and Do You Qualify? Robert Gowey The Earned Income Tax Credit (EITC) is a refundable John Hendrick federal income tax credit for low to moderate Zachary Linn James Miller income working individuals and families. Congress originally approved the tax credit legislation in 1975 Texas security to help offset the burden of Social Security taxes Ellihu Ritter and provide an incentive to work. When the amount wisconsin security of the EITC exceeds the amount of taxes owed, tax- Thomas Erickson payers who claim and qualify for the credit receive a tax refund. To qualify, taxpayers must meet certain require- ments and file a tax return, even if they did not earn enough money to have a filing requirement. The EITC has no effect on certain welfare benefits. In most cases, EITC payments will not be used to de- termine eligibility for Medicaid, Supplemental Security Income (SSI), food stamps, low-income housing, READ iNsiGHTs or most Temporary Assistance for Needy Families (TANF) payments. oNLiNE! Find out if you are eligible for the Earned Income Tax Credit by answering questions and providing basic Go green! Insights now can be income information using the EITC Assistant. The Assistant also calculates the amount of EITC you may delivered directly to your email receive and is available in English and Spanish. inbox, saving paper, ink, and trans- portation. If you’d like to help the To access the Assistant, go to www.irs.gov and type EITC in the search box at the upper right hand environment and still get all the corner of the page. This will bring up all the information you need to determine if you qualify for this news about HSS, simply go to helpful tax credit. It may also be valuable for you to talk to a tax preparation specialist about the EITC. http://esubscribe.hss-us.com. Because Hss is a valued client of valiant services, Hss employees are eligible for a $25 discount on tax preparation services from Jackson Hewitt. You should have received a coupon via email. 6 | Insights Maintain without Meet PRiDE Champions the Gain Challenge A visitor was suspected of supplying illegal prescription drugs to a patient at Fairmont winners: Hospital in Alameda County, Calif. HSS Security Officer Nawana woods was able to $250 CAsH confiscate the illegal drugs. Marsha Borchert, Accounting $50 Hss REwARDs Several employees at a Wheaton Franciscan-All Saints hospital in Mike Chayka, Colorado MEM Racine, Wis., have recognized Security Officer Thomas Erickson for Alex de Jager, Colorado Security “being a champ” and providing consistently exemplary world class James Gardner, Mississippi Security service to everyone he comes in contact with. Floyd sandoval, Oregon AGS Over 50 people met the challenge by not Thomas Erickson gaining more than three pounds between Thanksgiving and New Year’s and a combined The St. Anthony Central Hospital (Colo.) ED was over- total of 82 pounds were lost. whelmed with patients in mid-December when a patient came in with a core temperature of 71 degrees. Security Officers zachary Linn and Robert Gowey were among four individuals who responded to a page for CPR- certified employees to report to the ED and provided life- saving CPR for 2.5 hours to the patient. Left to right, Zachary Linn, Robert Gowey Congratulations to all PRiDE Champions for going Above and Beyond! in performance of their duties. sAFETY sPoTLiGHT Good Driving in Bad weather Hss scores Contract Touchdown Driving has risks, but driving in bad weather is even riskier. The combina- at Milwaukee Airport tion of wet roads, poor visibility, and nervous drivers leads to accidents. G oing into the final quarter—no, we’re not talking football here— Slow down, stay far behind the of last year, Rodney Harris joined HSS as an onsite Program vehicle in front of you, and be extra Manager in anticipation of the December 1 inauguration of careful and alert. Follow these tips to contract security services at General Mitchell International Airport in stay safer in bad weather. Milwaukee, Wis. HSS replaces the incumbent firm, a major national security competitor. Rain tips. Roads are most slippery in light rain and when rain first starts. “We are so pleased with the hard work Rodney contributed to get- Slow down for large puddles. If you Rodney Harris ting this contract up and running,” says Monica serrano, National start to lose control in the puddle, Director for HSS Aviation and Government Services. “He was new to the company, new to the airport, take your foot off the gas. Don’t and in the process of relocating his family to Milwaukee. That’s a lot to juggle, yet the transition went brake suddenly. If no one is behind very smoothly.” you, test the brakes when you’re through the puddle. Harris holds a bachelor of science degree in criminal justice from Troy University, Troy, Ala., and has earned Certified Protection Professional (CPP) and Airport Certified Employee in Security (ACE) ice and snow tips. Clear your wind- designations. He was an officer with the Columbus and Duluth, Georgia, police departments until shield, hood, roof, lights, and side 2005 when he moved into aviation security at Hartsfield-Jackson Atlanta International Airport. mirrors before driving. Watch for icy patches, especially on bridges and “The experience I gained in physical security concepts and principles, computerized access control in shady spots. If you start to skid, systems, and working with TSA on regulatory issues that affect airport security allows me to com- take your foot off the gas and steer municate effectively with the airport authority on their needs to improve Milwaukee’s airport security gently into the skid. program,” explains Harris. “I’m able to get immediate buy-in from my staff because of my experience, which allows me to mentor them on airport security and answer their questions as they relate to Fog tips. If you can’t see far in front operational issues and changes.” of you, slow down gradually, turn on your low beam headlights, avoid Harris and his wife Michele have two children: Mohria, 18, and Dallas, 12. “I am an avid sports fan, passing, and use the road’s painted hence my son’s name, whether it be watching on TV, in person, or taking my son to practices and lines as a guide. Consider pulling off games,” he notes. Even though he resides in Green Bay Packer territory now, Harris confirms he’s to a safe spot until the fog lifts. standing by his Cowboys and looking forward to his new role at General Mitchell International. Insights | 7 900 S. Broadway, Suite 100 Denver, CO 80209 MIssIon sTaTeMenT Provide personalized, technical, and wellnesswisdom professional service programs to enhance the value of our customers’ business TooLs FoR A HEALTHiER YoU If you’re enrolled in one of the HSS health insurance plans, and you want to lose Core Values weight, eat healthier, exercise more, or just feel better in 2010, check out Healthy Lifestyles. This free program, which also is available to your spouse and dependants Always make things right for our customer if they are enrolled in an HSS plan, has the online tools, resources, and support you need to set Be an ambassador for each customer personal goals and track your progress. You can earn great gear for your hard work, including gym bags, headphones, and t-shirts. Want to relieve pain or reduce stress? Use your discounted access to Be integrated to our customers’ culture yoga, spa services, massage therapists, and acupuncturists. Conduct all business with honesty and integrity You’ll find Healthy Lifestyles at www.anthem.com. Register using your health insurance ID number as individuals and as an organization and click “Healthy Lifestyles” at the bottom of your member page for customized workout plans, Create innovative approaches to deliver total healthy recipes, smoking cessation programs, and more. Sign on to the site as often as you wish. solutions for customers “This is the second year HSS has offered a wellness program,” says Debbie Little, HSS Assistant Maintain a reputation for service excellence Director of Human Resources, “and we had good feedback from employees who used it last year to and program quality make healthy changes in their lifestyle. We’ve switched to Anthem’s Healthy Lifestyles this year in Value our employees and their contribution order to make the program available to employee families as well as employees.” to HSS and to our customers One employee writes about his experience using the wellness program, “…the week of Thanksgiving VIsIon I stepped on the scale and it hit 228 pounds... I didn't like it, so I thought I would change things to see if I could drop to 220. I stepped on the scale this morning and I am at 208! I want to get to 185, so I To be the best choice for the customer because have a ways to go. I cut portions down and am eating more whole grains and fruit. Thank you! Your we deliver world class customer service ideas work.” Maintain without the Gain Challenge winners can be found on page 7.
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