1 2 3 4 5 6
Best international Overview of our ‘top- Employee benefits Movie stars of the New toll-free number
private health care up’ products package from All Net future for the Ukraine
Short-term plans Portuguese to become New appointments Regional sales contacts
New commission available online 6th business language
25% increase in staff
Allianz Worldwide Care Broker Newsletter
Edition 11, Summer 2010
Allianz Worldwide Care
celebrates its 10th anniversary
2010 is a very special year for Allianz We’ve got something to
Worldwide Care since it marks our tenth year shout about...
of operation. Over this decade, Allianz
Worldwide Care has grown to become one of ...Clear to Zero
Claims processed within 48 hours
the largest players in the international health
insurance market, with a physical presence in
the UK, France, the Netherlands, Switzerland,
Germany, Spain, Italy, Dubai, China and
Argentina. We also have Regional Medical 2000: Signed our first client
contract, still with us 10 years Insurance award winner: 2004, 2006: Service innovators
Managers in key locations around the world, later 2005, 2008, 2009 and 2010
strengthening relationships with local
providers and providing on-the-spot medical
support where required.
Allianz Worldwide Care is highly stable
financially, having achieved or beaten
exacting profit and growth targets each and
every year of its operation. We have a Standard
& Poor’s ‘A stable’ rating in our own right and
our client retention rate of 95% clearly 2008: Highest 2009: Accredited with
rated international Excellence Through 2010: Opens office in Latin
indicates high levels of client satisfaction. We health insurer People award America
have industry leading standards of service and
operational accuracy and our ‘Clear to Zero’
the loyal and constant support of our broker You have my commitment that I will ensure
claims payment approach, whereby claims
business partners. Without you, none of this that Allianz Worldwide Care remains a loyal,
are processed within 48 hours, is unequalled
would have happened. professional and trusted partner for you.
in the international health insurance market.
Therefore, I give my sincere thanks to our staff, Kind regards,
We are proud of Allianz Worldwide Care, but
our clients and our suppliers. But most
we could only have achieved all of this with
importantly I thank you, our broker partners.
Ron Buchan, CEO
Allianz Worldwide Care voted “Best
International Private Health Care Group 2010”
We are delighted to announce that Allianz customer requirements going forward”. website. In fact, according to the judges,
Worldwide Care has been voted “Best According to the judges, Allianz Worldwide Allianz Worldwide Care’s overall use of
International Private Health Care Group” at Care’s ‘hub and spoke’ approach, whereby technology was extremely effective,
the 11th International Fund and Product services are centralised in Dublin with commenting in particular that “the ability
Awards 2010. The awards process was operational support provided from locally for certain online applications to be
conducted by a judging panel composed of based Regional Medical Managers, processed immediately is a great service”.
senior people involved in the investment highlighted the company’s commitment to
and offshore industry. Andrew Seale, medical cost containment. The judges were
Regional General Manager (UK, Italy and equally impressed with how well the
Middle East) accepted the award on behalf company’s staff is supported, leading to very
of the company. high levels of service, adding that there was
“an impressively wide range of language
The judges felt that Allianz Worldwide skills and staff displayed an extensive
Care’s company structure, product design knowledge of regional cultures”.
and services sat seamlessly to meet the
needs of both corporate and individual The judges also felt that significant thought
clients. They described the company’s core had gone into services to support brokers. In
suite of products, with additional add-on particular, they liked the facility (for
benefits that allowed clients to select their brokers) to generate a unique broker-
preferred combination of healthcare specific link to Allianz Worldwide Care’s
services and geographical region, as “well quote engine or online application form,
thought through and very much in line with which could be used on the broker’s own
Comprehensive new commission statement
In line with our philosophy of ongoing service enhancements, we will Previously, you would have received a statement every time a
introduce a more frequent and detailed broker commission commission payment was made to your account. With our enhanced
statement. This will allow you to better monitor your cash flow in commission statement system, you will receive a monthly update,
terms of received and outstanding commission payments. irrespective of whether there have been any new payments. This
monthly update will include a comprehensive breakdown of any
premium and commission payments per policy number. You will also
be able to view the following information:
• Policy start and end date.
• Overall premium per Insurance Year.
• Insurance premium tax (if applicable).
• Insurance premium (including IPT, if applicable) that we have
received from the client to date.
• Received insurance premium (including IPT, if applicable) to date,
as a percentage of the overall premium (including IPT, if
• Outstanding commission that you are owed.
• Commission that you have already received.
• Paid commission as a percentage of the overall commission for
the Insurance Year.
• The total commission due to you in that particular month.
The new statement will be introduced on a phased basis over the
coming months and we would like to thank you in advance for your
patience during this changeover period. To help you get the most from
our new commission statement, a detailed explanation of the changes
will be included with your first new commission statement.
Overview of our ‘top-up’ products
Allianz Worldwide Care is proficient at costs. Allianz Worldwide Care seeks As we do not have any exclusive agreements
designing and providing cover on a reimbursement of medical costs directly in place with our social security system
supplementary basis to that provided by from the CFE on behalf of the insured partners, we are free to negotiate additional
social security systems in various countries member, following receipt of a completed agreements with other social security
worldwide, allowing insured members to Claim Form. For insured members, this systems, based on the needs of our corporate
access a more comprehensive level of cover. means that they only have to claim from one clients.
Many of our corporate clients avail of this organisation, rather than two, thereby
cover option in areas such as France, reducing the administrative burden. Please note, that these plans are currently
Switzerland, Belgium and Luxembourg. available for larger groups only. For further
Similar arrangements are currently being details on our top-up products, please do not
In particular, we have developed a progressed in other countries, plus in hesitate to call our Sales Support team on:
partnership in France with the ‘Caisse des Belgium we already have a formalised + 353 1 630 1301 or email:
Français à l’Etranger’ (CFE) to directly arrangement in place with Euromut. firstname.lastname@example.org.
administer the reimbursement of medical
Short-term healthcare plan now
Allianz Worldwide Care has recently launched a fast and convenient
online service which allows brokers to request a quote or apply
directly on behalf of their clients who wish to be covered by our short-
term healthcare plan. This plan covers the emergency healthcare
needs of employees while they are abroad on business.
Online quotes can be requested for companies who have between 3
and 100 employees via a quick and simple process. Online
applications are supported for up to 15 employees, with a simple one
page application form. While for groups of 16 or more, simply contact
our Sales Support team (contact details below) and they will assist
you in the application process.
• Cover starts from only £0.76 / €1.04 / US$1.41 per
employee, per travel day.
• Employees are covered for single or multiple trips, up to a
combined maximum of either 90 or 300 travel days per
• Premium payment can be made by credit card (Visa and
MasterCard) or bank transfer.
• Payments are accepted in GBP, EUR or USD.
• Policy documents are made available via our online services.
For more information or to complete an online application, simply go
to: www.allianzworldwidecare.com, click on the ‘Corporate Health
Insurance’ tab, ‘Cover & Quote’, then ‘Medical Travel Insurance’.
Should you have any questions regarding this new facility, please do
not hesitate to contact our Sales Support team on: + 353 1 630 1301 or
Bundled benefits package for European-based
As of September 2010, the Allianz Group will which allows different levels of cover to be
have a new product offering available to packaged for different levels of employee.
small and medium sized enterprises (SMEs) -
a bundled benefits package which includes Nemian Life & Pensions, a fully owned
pension, life, accident, disability and subsidiary of Allianz Nederland, will be the
international medical cover. Allianz single point of contact for the administration
Worldwide Care will provide the medical of this product and for any broker queries.
cover. For further information on this benefits
package or to register with Nemian and sell
This new product, promoted by All Net, is a this product, please contact Nemian on
flexible multi-cover group insurance scheme telephone: + 352 44 67 74 or via email to:
Did you know?
Our online services for Group Scheme Managers was further
enhanced over the last few months in terms of ease of use, so it is
well worth checking out if your clients have not viewed it recently.
We now offer Group Scheme Managers live, interactive
demonstrations (or ‘refresher’ overviews) of our online services
capabilities. These are given by a member of our Client Services
team, with both parties able to view the same screen at the same
time, so questions can be asked and answered during the
To book a demo, Group Scheme Managers simply fill in a short online
form which can be accessed via the ‘New features’ link (on the right
hand side of their online services start page), or call us on:
+ 353 1 630 1301 and ask for Client Services.
Portuguese to become our 6th core business language
In support of our growing client (e.g. Employee Benefit Guide,
base in Latin America and Claim Form and Treatment
Africa, we are pleased to Guarantee Form) in a range of
announce that we will be adding other languages, including
Portuguese as one of our core Arabic and Russian, to cater for
business languages. Our the needs of large corporate
website, Helpline and a number groups. We have complete
of policy documents and forms flexibility in this regard when it
are already available in this comes to meeting the needs of
language. Full support for this large groups. This
language in relation to general comprehensive language
policy related correspondence support is also facilitated by our
will be available over the staff, who collectively speak a
coming months. combined total of 30 different
Please note that we have also
produced key policy documents
Movie stars of the future: new Corporate Movie
We are delighted to announce that Allianz
Worldwide Care has produced a corporate
movie which offers an insight into the way
our company operates, how we ensure that
our clients consistently receive outstanding
service and how our people are the driving
force behind what makes us different.
This dynamic promotional tool can be used
in client meetings, presentations or at
exhibitions as an introduction to Allianz
Worldwide Care. It is available in English,
German, French, Portuguese, Spanish and
Italian. Simply insert the following link into
back and let the movie do the talking!
New appointments for Latin America and
Fabiana De Nicoló has been appointed Business Richard Yates has been appointed Business
Development Manager for Latin America. For the Development Manager for the Asia-Pacific region.
previous seven years, Fabiana was responsible for Richard spent the previous three and a half years
market and client development for Marsh in working for International SOS, based in Shanghai, as
Argentina. Fabiana also has in-depth experience in Business Development Manager for Corporate
the international commercial teams of several service Business. Prior to this he worked in both the financial
companies such as Telecom, Perez Companc, TGS and Novartis. services and market intelligence industries. Richard has lived in
Shanghai with his family for the past 9 years and has over 11 years
experience of working in Asia.
24/7 Helpline support
25% increase in staff
As part of our ongoing service improvement process, we
are pleased to announce that our multilingual Helpline
team is now available 24 hours a day, 7 days a week, to
assist our insured members and answer general queries.
Plus, we continue to add to the language capabilities of It is with great pleasure that we
the Helpline, with the addition of both Portuguese and can announce a 25% increase in
Arabic speaking staff. our staff numbers within the
period December 2009 to July
2010. These new jobs, which were
within the company’s Client
Services, Helpline, Claims,
Finance and IT teams, arose as a
direct result of new business
acquired in Latin America, Africa
and Asia. This additional resource
will enable us to continue to
deliver market leading service
levels to our clients and brokers.
New toll-free number for the Ukraine
We are pleased to announce that we have
added a new toll-free number, to cater for
members calling our Helpline from the
Ukraine. The new number: 8800 504 6670,
has been added to our existing list of toll-free
numbers which is published on our website:
Regional sales contacts at Allianz Worldwide Care
United Kingdom Germany, Austria Africa, Eastern Europe
Andrew Seale Christoph Kirsch Santiago Herranz
Regional General Manager for the UK, Italy and Regional General Manager Regional General Manager for Africa, Eastern
Middle East Europe, Latin America and Asia
Seidlstraße 24 - 24a
P.O. Box 159 80335 Munich 18B Beckett Way, Park West Business Campus
Edenbridge Germany Nangor Road, Dublin 12, Ireland
Kent, TN8 9BL, UK
Tel: + 49 (0)89 1220 7881 Tel: + 33 (0)64 3936 239
Tel/Fax: + 44 (0)1732 866547 Mobile: + 49 (0)174 30 52 115 Tel: + 353 1 630 1339
Mobile: + 44 (0)7824 636889 Fax: + 49 (0)89 1220 7885 Mobile: + 353 87 9841 489
email@example.com firstname.lastname@example.org Fax: + 353 1 630 1399
Duncan Wright Michael Baltes
Business Development Manager Business Development Manager
P.O. Box 456 Seidlstraße 24 - 24a Fabiana De Nicoló
Farnborough 80335 Munich Business Development Manager
Hampshire, GU14 4DS, UK Germany
San Martin 550, Piso 3°
Tel/Fax: + 44 (0)1344 774178 Tel: + 49 (0)89 1220 7882 Capital Federal
Mobile: + 44 (0)7920 817026 Mobile: + 49 (0)172 23 07 555 Buenos Aires, C1004AAL
email@example.com Fax: + 49 (0)89 1220 7885 Argentina
Tel: + 54 (0)11 4320 3818
Italy Mobile: + 54 911 4178 0189
Giulio Manfredi Fax: + 54 (0)11 4320 3802
Business Development Manager firstname.lastname@example.org
Via Santa Sofia, 37 France, Belgium
20122 Milan, Italy Hendrik Boelens Asia Pacific
Regional General Manager for France, Benelux Richard Yates
Tel: + 39 02 7216 3132 and Switzerland Business Development Manager
Mobile: + 39 346 4143917
Fax: + 39 02 7216 9186 BP 88 Etterbeek Allianz China Life
email@example.com 1040 Brussels Allianz Building
Belgium 132 Puming Road, Pudong
Tel/Fax: + 32 (0)2733 40 35 200120 Shanghai
Middle East P.R. of China
Gordon Delaney Mobile: + 32 (0)498 168 202
Business Development Manager firstname.lastname@example.org Tel: + 86 (0)21 6165 3688
Arab Orient Insurance Company Mobile: + 86 138 1624 3666
Allianz Worldwide Care Products Netherlands Fax: + 86 (0)21 6165 3699
Servane Maridat email@example.com
Dubai Sharjah Road
Al Khaimah Building Business Development Manager
P.O. Box 27966 Postbus 75913
Dubai, United Arab Emirates Carlos A. de la Cruz Echániz
1070 AX Amsterdam
Regional Sales Manager
Tel: + 971 (0)4 260 1802 Netherlands
Mobile: + 971 (0)50 650 6172 Avenida de General Perón, 27
Tel: + 31 (0)20 470 86 90
firstname.lastname@example.org 9ª Planta
Mobile: + 31 (0)646 631 402
Tel: + 34 91 596 01 53
Head Office Switzerland Mobile: + 34 619 78 26 41
Sales Support Philippe Geyer Fax: + 34 91 596 02 84
Allianz Worldwide Care Business Development Manager email@example.com
18B Beckett Way, Park West Business Campus BP 687
Nangor Road, Dublin 12, Ireland 1701 Fribourg
Tel: + 353 1 630 1301 If you have any queries, suggestions or feedback
Fax: + 353 1 630 1399 Mobile: + 41 (0)78 772 1535
firstname.lastname@example.org Fax: + 41 (0)26 321 2453 about any aspect of this newsletter, please send
them to: email@example.com
6 Allianz Worldwide Care Limited, part of the Allianz Group, is registered in Ireland and regulated by the Irish Financial Regulator. Registered office: 18B Beckett Way, Park West
Business Campus, Nangor Road, Dublin 12, Ireland. Registered no.: 310852