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					1 Refer to the exhibit. Which type of tool is shown in the graphic?
cable meter
digital multimeter
network traffic monitor
electrostatic discharger


2 A technician has a room of computers which are running very hot. The technician discovers that
the heat sinks in the computers are very dusty. What should the technician use to clean the heat
sinks?
mild cleaning solution
lint-free cloth
isopropyl alcohol
compressed air


3 A technician wants to limit the chances of ESD affecting his workspace. Which three precautions
should be taken? (Choose three.)
Store all computer components in clear plastic bags.
Ensure antistatic mats are on the workbench and floor.
Wear an antistatic wrist strap.
Ensure that all flooring is carpeted.
Keep all components in antistatic bags.
Keep environment cool and dry.


4 Which two tools can help protect against ESD? (Choose two.)
antistatic wrist strap
compressed air
antistatic mat
safety glasses
polyester clothing


5 A technician accidentally spills a cleaning solution on the floor of the workshop. Where would the
technician find instructions on how to properly clean up and dispose of the product?
the material safety data sheet
the insurance policy of the company
the local hazardous materials team
the regulations provided by the Occupational Safety and Health Administration


6 The performance of a computer is reduced after it has been using the Internet. Which three tools
could be run to try to improve the performance of the computer? (Choose three.)
Fdisk
Spyware Remover
Defrag
Disk Cleanup
a BIOS updater
Device Manager Utility


7 Which tool in Windows XP gives a technician access to initialize disks and create partitions?
Defrag
Disk Cleanup
Disk Management
Format
Scandisk


8 Which tool should be used if a user needs to optimize space on a hard drive?
Defrag
Disk Management
Fdisk
Format


9 Which two types of tools can help protect a computer from malicious attacks? (Choose two.)
Anti-virus software
Disk Cleanup
Disk Management
Fdisk
Scandisk
Spyware Remover


10 What is the proper way to dispose of outdated CRTs?
All of the components should be disposed of into landfills.
All of the components should be properly incinerated.
All of the components should be recycled whenever possible.
All of the components should be sealed in containers and disposed of into landfills.


11 Which condition refers to a reduced voltage level of AC power that lasts for a period of time?
brownout
sag
spike
surge


12 What is recommended to remove dust from inside a computer case?
damp cloth
dust cloth
household vacuum cleaner
can of compressed air
13 Which three computer components contain hazardous materials and require special handling
for disposal? (Choose three.)
batteries
floppy drives
monitors
optical drives
parallel cables
printer toner cartridges



14 Refer to the exhibit. Which type of tool is presented in the graphic?
hex screwdriver
stripped screwdriver
Phillips-head screwdriver
flat-head screwdriver


15 Which Windows XP command-line utility scans the critical files of the operating system and
replaces any files that have been corrupted?
Chkdsk
Defrag
Disk Cleanup
Disk Management
Scan System
System File Checker


16 Which precaution should be taken when working around electronic devices?
Avoid using magnetized tools
Only use hand tools from the same vendor
Wear ESD protection to repair monitors in humid environments
Avoid using ESD wrist straps and ESD mats simultaneously


17 Which step should be performed first when servicing computer equipment?
Wipe down the exterior with a lint-free, damp soft cloth.
Open the case and check for any loose connections.
Turn off and remove the power source.
Replace any suspected bad components with known good components


18 Which condition refers to a sudden increase in voltage, which is usually caused by lightning?
brownout
sag
spike
surge

				
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posted:8/9/2011
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