An Analytical Study of “Effectiveness of I.T. Deptt.” in NTPC

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     An Analytical Study of ―Effectiveness of I.T. Deptt.” in NTPC

                      TOWARDS THE AWARD


Assistant Professor                         Roll No.- 10
Department of Management Studies            PGDM

                            (2009 – 2011)


It is essential for every student pursuing in PGDM to go for Summer

Training report for a stipulated time period so that he gains a firsthand

experience of the industrial environment.

                  I present my project report completed in NTPC, Tanda.
The project report has been helpful to me in various ways but the most
essential aspect of my report is the learning that I have done while preparing
this report. I gained depth knowledge about IT DEPARTMENT. I would
like to thank all the people who have directly or indirectly been instrumental
in completing my research report.


First of all, I would like to thanks the General Manager of NTPC, Tanda,
Mr. R.S.Rathee for allowing me to undertake training in this esteemed

My sincere thanks to Mr. Lalit Grover (HR EDC), Mr. A.K.Rastogi and Mr.
Y. Mishra.

My special thanks Mr. Rishi Pal (Sr. Engineer of IT Department) for guiding
me throughout the project with their invaluable insights.

I am highly obliged for their kind support.

The report aims at highlighting various important aspects and functioning of
the IT department of NTPC Tanda.

Last but not the least, I feel indebted to all those persons and organizations
who have provided helped directly or indirectly in successful completion of
this study.

                                                     Thanking You.


I, ASHWANI KUMAR GUPTA hereby declare that this project report is the
record of authentic work carried out by me during the period from
02/06/2010 to 27/07/2010 and has not been submitted to any other
University or Institute for the award of any degree / diploma etc.




                           Table of Contents

Introduction Of Study                          7
Objective of Study                             8
Vision & Mission of NTPC                       10
Introduction of NTPC                           11 to 12
History of NTPC                                13 to 14
Organization Structure                         15
Key Highlights of NTPC                         16 to 17
Software Application                           18
Origin of ERP                                  19
Hardware Application                           28 to 29
SDLC & Control Policy                          38
SAP                                            42
Research Methodology                           45
Research Design                                46
Data Analysis                                  48 to 53
Findings                                       54
Suggestions                                    55
Limitations Of Study                           56
Annexure                                       57 to 58
References                                     59


“Information Technology” is the department which helps to co -ordinate the
latest and advance technological trends in the field of today‟s scientific
world, where everyone is engaged in the best utilization of power and time.

Here we provide all the support in terms of computers (hardware &

Facsimiles (fax), printers and LAN support. In this way we act as a powerful
source of organization and help to remove discrepancies in data which plays
a leading role for the successful and the smooth working of such a big
company “NTPC Limited”.

Large number of data is maintained through database like Oracle and Ingres-
ii which is being used by departments like Purchase, Maintenance, etc. All
the departments at NTPC, Tanda are linked with IT department and maintain
high reliability in terms of data entry and maintenance. Similar steps are
taken by communication department to enhance the mode of transferring
data from one location to another in production unit as well as township for
the employees and employer.

                      OBJECTIVES OF THE STUDY

OBJECTIVE 1- To study the use of IT in NTPC.

OBJECTIVE 2- To find out the various expectations of the employees from
the IT department.

OBJECTIVE 3- To find out the various reasons which the company can
incorporate or amend in order to make softwares more effective.


 Installed capacity of the proposed power plant : 440mw

 Boilers                                            : 4 nos of radiant

                                              Bottom natural
                                             circulation, vertical water
                                             tube with single
                                             reheats,380 tones/hour of
                                             steam at 13kg/cm² and

 Turbine and Turbo Generator                   :4 nos of 110 mw

 Cooling System                                :Cooling Towers

   a.Cooling water Source                       :From Mehripur

                                                 Station of Tanda
                                              canal     system and
                                              daryabad link

    Cooling water temperature                   :30°C

 Water treatment plant                         :4×30 tonne MVA

 Outdoor Substation                            : ____

 Power Transformers                            :4 nos 125 MVA

Vision And Mission

"A world class integrated power major, powering India‟s growth, with
increasing global presence."

“Develop and provide reliable power, related products and services at
competitive prices, integrating multiple energy sources with innovative and
eco-friendly technologies and contribute to society.”
Core Values – BCOMIT
      Business Ethics
      Customer Focus
      Organisational &
       Professional Pride
      Mutual Respect & Trust
      Innovation & Speed
      Total Quality for

                      INTRODUCTION TO NTPC

NTPC Limited (Formerly National Thermal Power Corporation) is the
largest power generation company in India. Forbes Global 2000 for 2009
ranked it 317th in the world. It is an Indian public sector company listed on
the Bombay Stock Exchange although at present the Government of India
holds 84.5% (after divestment the stake by Indian government on
19october2009) of its equity. With a current generating capacity of 31134
MW, NTPC has embarked on plans to become a 75,000 MW company by
2017.      It     was      founded        on     November       7,      1975.
NTPC's core business is engineering, construction and operation of power
generating plants and providing consultancy to power utilities in India and

The total installed capacity of the company is 31134 MW (including JVs)
with 15 coal based and 7 gas based stations, located across the country. In
addition under JVs, 3 stations are coal based & another station uses
naphtha/LNG as fuel. By 2017, the power generation portfolio is expected to
have a diversified fuel mix with coal based capacity of around 53000 MW,
10000 MW through gas, 9000 MW through Hydro generation, about 2000
MW from nuclear sources and around 1000 MW from Renewable Energy
Sources (RES). NTPC has adopted a multi-pronged growth strategy which
includes capacity addition through green field projects, expansion of existing
stations, joint ventures, subsidiaries and takeover of stations.

NTPC has been operating its plants at high efficiency levels. Although the
company has 18.79% of the total national capacity it contributes 28.60% of
total power generation due to its focus on high efficiency. NTPC‟s share at
31 Mar 2001 of the total installed capacity of the country was 24.51% and it
generated 29.68% of the power of the country in 2008-09. Every fourth
home in India is lit by NTPC. 170.88BU of electricity was produced by its
stations in the financial year 2005-2006. The Net Profit after Tax on March
31, 2006 was INR 58,202 million. Net Profit after Tax for the quarter ended
June 30, 2006 was INR 15528 million, which is 18.65% more than for the
same quarter in the previous financial year. 2005).

Pursuant to a special resolution passed by the Shareholders at the
Company‟s Annual General Meeting on September 23, 2005 and the
approval of the Central Government under section 21 of the Companies Act,
1956, the name of the Company "National Thermal Power Corporation
Limited" has been changed to "NTPC Limited" with effect from October 28,
2005. The primary reason for this is the company's foray into hydro and
nuclear based power generation along with backward integration by coal

               HISTORY OF NTPC, Tanda

 Here in NTPC, Tanda it is a coal based power station having installed
capacity of (110×4) 440 Mw, a MAHARATNA public sector Enterprise of
Government of India.
NTPC Tanda is located on Faizabad -Tanda road via Maya junction at Tanda
in Ambedkar Nagar district, Uttar Pradesh. The nearest railway station is
Akbarpur 22kms away. The total area covered is 1838 acres out of which the
main power plant comprises 1013 acres. The primary water source is river

NTPC took over the project from UPSEB on Jan 14, 2000.The plant supplies
power to nearby areas Basti, Sultanpur, & Gorakhpur through four
transmission lines of 220Kv each.

The Plant consists of fuel system, waste heat recovery boiler, cooling
system, water pretreatment plant, demineralization plant & a large
switchyard. The plant is controlled by state of art controlled and
instrumentation space technology.

In line with the NTPC‟s vision core values, importance has been attached to
quality, environment, occupation health and safety issues towards these,
NTPC-Tanda is ISO-9001, ISO-4001 and OHSAS-18001 certified company
.it is also practicing principle of 5s for housekeeping.

A well laid out township has been constructed adjacent to the land which has
facilities like house, schools, hospitals, sports complex, shopping center,
bank, post office, ICH etc. NTPC Tanda is fully aware of and committed to
its social responsibilities, based on technical and non technical areas.

NTPC Tanda has a work force of 604 out of whom 417 are specified
employees( those who worked with board), 187 executives.


NTPC‟s generation rose by 3.5% yoy to 47bn units in 2QFY09 driven by
stable yoy PLFs (83.1%) for its coal based
power plants. Consequently, overall units sold also increased by 3.5% yoy to
43.8bn during the quarter.

The gas based power plants PLF‟s increased only marginally to 58.2%
during the quarter (from 57.4%) led by lack
of gas availability, while the PLF for coal based power plants remained
almost flat at 83.1% during the quarter due
to planned shutdown at a few power plants and lower generation on account
of poor coal quality at certain locations.

The average realizations for NTPC increased by 21.4% yoy to Rs2.03/unit in
2QFY09 on account of pass through
of increased fuel costs. Domestic coal prices were increased by about 10%
with effect from December 07 while
average cost of gas jumped sharply on account of purchases from the spot
market at rates of US$24-25/mmscmd.
Consequently, revenues for 2QFY09 grew by 25.7% yoy to Rs89bn.

NTPC‟s wage agreement with its employees ended on 31 December 2006.
We have treated the provisions as extraordinary items. However, NTPC after
finalization of the wage agreement will approach CERC to allow the
increase in wage cost to be passed on to the
consumers in form of higher tariff.

Interest costs increased by 4.6% yoy to Rs4.34bn during the quarter while
other income rose by 1.7% to Rs7.4bn,
due to the higher cash on books (Rs170bn) and interest income from tax free
bonds issued by SEB‟s.

Depreciation increased by 2.6% yoy to Rs5.3bn in 2QFY09 in line with
commissioning of 1,000MW of additional
capacity over the last 6-9 months.

Consequently, profit before extra-ordinaries grew by 12.3% yoy in 2QFY09
to Rs18.3bn, marginally above our
estimates of Rs18bn.

NTPC has reported net exceptional gains of Rs2.8bn during the quarter.
Consequently, the profit after extra-
ordinaries rose by 9.6% yoy to Rs21.1bn during the quarter.

                       SOFTWARE APPLICATIONS

Various software applications are there which are used to help various
departments in their functioning of routine tasks so as to help in faster and
effective decision making. These softwares are:

                        INTRODUCTION TO ERP

“Basically Enterprise resource planning (ERP) is a company-wide computer
software system use to manage and coordinate all the resources, information
and functions of a business from shared data stores.”

     An ERP system has a service –oriented architecture with modular
hardware units or “services” that communicates on a local area network.

The modular design allows a business to add or reconfigure modules while
preserving data integrity in one shared data based centralized or distributed.

The main motive of ERP software system is “to integrate all departments
and functions across a company onto a single computer system”.

NTPC Tanda uses the ERP software system which integrates several
systems like:

    Plant Maintenance Module

    Material Management module

    Finance Management Module

    HR Module

    Employee Self Services (ESS)

                    ORIGIN OF ERP

Manufacturing management system has evolved in stages over the past 30
years from a simple means of calculating materials requirements to the
automation of an entire enterprise. Around 1980, over- frequent changer in
sales forecasts, entailing continual readjustments in production, as well as
inflexible fixed system parameters, led MRP (material requirement
planning) to evolve into a new concept:

Manufacturing Resource Planning (MRP3) and finally the generic concept
of Enterprise Resource Planning (ERP).

The initials ERP originated as an extension of MRP (material requirement
planning later manufacturing resource planning) and CIM (computer
Integrated Manufacturing). ERP systems now attempt to cover all core
functions of an enterprise, regardless of the organization‟s business or
charter. These systems can now be found in non manufacturing businesses,
non-profit organizations and governments.

Fields covered by ERP:--

         NTPC has several power plants throughout INDIA, so it is very
difficult to manage the all power plants and their power generation in a
single unit.

   Sometimes ago NTPC used distributed database management system so
all the power plants has their own database to manage the power generation
employees details and so on.

Due to this DDBMS, NTPC faces so many problems, this is why now NTPC
is using centralized database management system.

NTPC is using the ERP system developed by world‟s greatest ERP system
provider company SAP.

This ERP system covers all areas of NTPC projects, which are discussed

    Manufacturing

    Supply chain management

    Financial management

    Human resources

    Customer relationship management

 Material requirements planning

 Power generation

 Data warehouse

 Access control

 Customization

 Capacity planning

 Marketing

 Project


This system is used for hospital management. It is use to manage and access
the record of patients, medicines and doctors.


It was developed locally by IT department Tanda to fully automate NTPC
Hospital in Tanda. It contains following modules:--

    Registration module

    Doctor module

    Dispensary module

    Store module

    Pathology module


This module is used to register all persons entitled for free medical facility at
TANDA. These are …

    NTPC Employee & dependents

    School Employee & dependents

    CISF & dependents

    Auditors & dependents

    Other plant Employee & dependents


This module facilitates doctors to prescribe medicine, tests and make them
aware of their allergies, chronic diseases. It also helps doctors to refer
patients to other hospitals and tell them about present stock status. Other
facilities are..

    Customized reports

    Patient history

    Patient queue

    CMO approval

    Tests reports

    Graphs showing test trends


This module helps pharmacist to issue medicine to patients standing in

Update Medicine Status.

Make Requisition to stores.

To view reports.

Store Module:--

 This module includes

   Medicine receipt.

   Medicine Issue to dispensary, emergency.

   Medicine update.

  Pathology Module:--

  This module help pathologist to

   Conduct tests

   Maintain test data employee wise

   Maintaining test trends

   Customized reports


This system gives the information that which is tracked from where.


 This software is used to send and retrieve SMS to/from a group. It is
embedded in visual basic and the web based programming is based on JSP.

The SMS service is of two types:

    PUSH

         This feature helps in sending sms to a group of
      executives/employees collectively.

          For instance, if there is a meeting then this software is used to
           inform all related officials about the event.

          It helps in case of emergency such as unit failure.

    PULL

        These are automatically generated sms replies generated to provide
      specific information.


The IT department provides for a complaint system where user from any
department can register complaint pertaining to IT department.


    The IT department provides for online suggestion system where user
from any department can give suggestions pertaining to management.


    This service is used for security purpose. It uses the face identification
software for the authentication of the person. It issues a temporary pass for
an outsider to the plant site.


   It is a local community for the NTPC employees where they can interact
and discuss problems in order to ensure proper functioning of all the


      It is a performance based tariff for the supply of electricity by
       generators owned and controlled by the central government.

      It is also a new system of scheduling and dispatch, which requires
       both generators and beneficiaries to commit to day-ahead schedules.

      It is a system of rewards and penalties seeking to enforce day ahead
       pre-committed schedules, though variations are permitted if notified
       one and one half hours in advance.

      The order emphasizes prompt payment of dues. Nonpayment of
       prescribed charges will be liable for appropriate action under
       sections 44 and 45 of the ERC act.

It has three parts:--

    A fixed charge payable every month by each beneficiary to the
     generator for making capacity available for use. The FC is not the
     same for each beneficiary. It varies with the share of a beneficiary in a
     generators capacity.

    In the case of thermal stations like GOI notification, it will comprise
     internet on loan, deprecation, O&M expenses, ROE, Income tax and
     interest on working capital.

    In the case of hydro stations it will be the residual cost after deducting
     the variable cost calculated as being 90%of the lowest variable cost of
     thermal stations in a region.

    An energy charge per kwh of energy supplied as per a pre-committed
     schedule of supply drawn upon a daily basis.

    A charge for unscheduled interchange for the supply and consumption
     of energy in variation from the pre-committed daily schedule. This
     charge varies inversely with the system frequency prevailing at the
     time of supply/consumption.Hence it reflects the managerial value of
     energy at the time of supply.

                    HARDWARE APPLICATION


         To accomplish these tasks following servers are used in NTPC-
  Tanda IT Department.

  Web Server:--

      It keeps the NTPC-Tanda homepage. This homepage provides NTPC
  local network. This page was created by IT department.

  ALPHA Server:--

    This is the main server of IT department. This is UNIX base server.

  MAIL Server:--

  This server mainly works on “LOTUS NOTES”. It follows by

  ABT Server:--

  This server has and SQL. By accessing this system you can get
  any knowledge of NTPC power plant.

FTP/HTTP Server:--

File transfer protocol servers are used for sharing data between
computers over the LAN.

ADS Server:--

Active directories are similar to database that are used in windows
environment to store information about networks, users, domains and
assets like printers etc. like database , we can query and update active
directory for business purposes.

                          FUNCTIONS OF IT

 System investigation

 System analysis

 System design

 Programming

 System implementation

 System maintenance

 Prototyping of system developed at corporate

 Maintaining database system

 Hardware selection

 Software selection

 Computer security

                           NETWORK SYSTEM

In NTPC-Tanda an intercom is developed which is connected to the main
switch in IT department. Its main switch 3com 16 ports. Some small
switches are also used. The whole network system is connected using OFC
(optical fibre cables). OFC is used for the distance of more than 100m
otherwise UTP (unleashed twisted pair) is used. For the various connections
a proper coding, system is being used here. For the development of various
application tools INGRESS is now in use.



      The purpose of this policy is to describe access control measures to be
incorporated in the computing resources of NTPC.

Policy Statement:--

        In order to safeguard information and computing resources from
various business and environment threats, system and procedures are
developed and implemented for protecting them from unauthorized
modification , disclosure or destruction to ensure that information remains
accurate , confidential and is available when required. The administration of
user access to the company‟s automated information applies the principle of
least privilege and “need to know” basis since NTPC is leading PSU
maintaining information confidentiality is critical.


This document addresses policies and procedures related to the access
control and rights on the information resources. This policy applies to all
NTPC staff and all NTPC information resources including corporate data, as
well as the application and system software.

                       AUTHENTICATION POLICY


  The purpose of this policy is to establish a standard for authentication of
users to the IT system and creation of strong passwords, the protection of
those passwords, and the frequency of change.

Policy statement :--

In order to safeguard information and computing resources from various
business and environmental threats, system and procedures are developed
and implemented for authentication of users so that only authorized users are
given access to the organizations computing resources. Strong authentication
shall be used for critical application & databases.


 This document addresses policies and procedures related to the
authentication of users to the organization‟s resources. This policy applies to
all NTPC staff and all NTPC information resources including all operating
systems, application, database, LDAP and all other computing resources.



 The purpose of this document is to set guideline for usage of encryption
methods and management of the encryption software for maintaining
integrity and confidential of information in storage and transit.

Policy Statement:--

 NTPC shall provide maximum protection to classified, sensitive and
confidential information identified by company by effectively utilizing data
encryption. The need and the extent of utilization of data encryption
methods shall be justified by clear business objectives, nature of technology,
information resources.


 This policy statement applies to all employees of NTPC and all entities that
use NTPC‟s computing and networking resources. This includes contractors,
consultants, third party associates and the temporary employees. It covers all
the information and facilitates creation/ managing of exchanging and storing
encrypted data among NTPC components and transaction involving outside

                          VIRUS PROTECTION


 The purpose of this policy is to ensure the protection of the NTPC‟s
computer system against virus infection by providing the required technical
support for timely distribution of anti-virus software, its updates and
upgrades as well as ensure prompt escalating of virus incident reporting and

Policy Statement:--

NTPC protects its IT resources from all possible computer virus and related
threats by developing the procedures and best practices.


 This document addresses policies and procedures related to the IT
management and specifically, the virus protection of all IT resources. This
policy applies to all NTPC staff as well as the third parties, and all NTPC
information resources including corporate data, as well as the application
and systems software.

                    INTERNET SECURITY POLICY


The purpose of this policy is to define standards to be met by all equipment
owned and/or operated by NTPC interfaced with the internet and to provide
baseline standards for their operation.

Policy Statement:--

 All communication to and from the internet with the NTPC LAN or WAN
network will be through the firewall. Communication to and from the
internet will be logged as per the „event logging and audit trail policy‟. Users
will be granted access for business purpose only after formal approval

All NTPC business associates, vendors, third party‟s consultants, auditors
etc. must ensure that business information and computing systems they
utilize when accessing the internet for the performance of their duties.


 This policy and the associated procedures apply to the employees of the
NTPC group and all personal who use the internet with the NTPC‟s
computing and networking resources, as well as those who represent
themselves as being connected with NTPC IT network.

                      BACKUP AND RECOVERY


 Backup of all business data, related application system and opening system
software should be taken on a scheduled basis, in order to safeguard
information and computing resources from various business and
environmental threat.


 This policy applies to all NTPC staff as well as the application and system

The security officer-EDP would be the executive owner for this policy. Any
modification if required in the policy would be done in occurrence with the

The security administrator is responsible for the implementing and executing
the procedures mentioned in this document. The execution of the procedures
will be monitored by security officer-EDP.



  These procedures and methods should delineate the various aspects of
specification, configuration, development and procurement cycle of the
software while ensuring that they meet the desired business objectives.
Software, being a critical resource, should be maintained and supported
systematically during its lifetime.

Policy Statement :--

  Company has defined and implements the procedures for acquisition,
design and development as well as maintenance of software in a
standardized manner.


This domain addresses policies and procedures related to the software life
cycle management of all software resources. This policy applies to all the
NTPC staff and all information resources as well as the application and
system software.

                               MIS REPORT


   The information in electronics form can be protected to large extent by
deploying various security mechanisms. However, it is protected by these
mechanisms only till it is not extracted to generate various reports. It is
therefore very important to exercise control in the way various MIS reports
and generated and maintained.

Policy statement :--

 The report generated using the information resources of NTPC shall
contain only the information that is required at the time of report generation.
Any such report, as containing information that is considered confidential or
private to NTPC, shall be generated only after appropriate authorizations.


 This policy applies to all NTPC employees and affiliates.

                             E-MAIL POLICY

NTPC‟s EDP & communication department is making every effort to
provide its employees with best technology available to conduct the
company‟s official business. In this regard the company has installed, at
substantial expense, equipment‟s, computers and advance technological
systems such as E-mail for use to conduct its official business. This
document was created to advise all users regarding the access to and the
disclosure of information created, transmitted, received and stored via the
use of the internet/intranet and other computer system.

Policy objectives :--

To ensure employees are aware of internet, intranet, windows/LAN
messaging, IT network and E-mail privileges, and the responsibility they
have in abiding by the conditions of use which are outlined below.

The NTPCs policy regarding the use of the internet and E-mail is, among
other things, intended to guide you in the performance of your duties a
NTPC employee. All data, including any that is stored or data printed as a
documented is subject to audit and review. There is no expectation of
personal privacy in the use of the internet and E-mail.

According NTPC reserves the right to monitor internet use, all E-mail and
other computer transmissions as well as any stored information system. The
reservation of this right is to ensure that public resources are not being
wasted and to ensure that NTPCs information systems are operating as
efficiently as possible in order to protect the public interest.

Almost all data and software is subject to the NTPC license purchase. Care
should be exercised whenever accessing or coping any information that does
not belong to you. Software which requires purchase or reimbursement for
its use, such as shareware, requires strict adherence to the terms and
conditions specified by the owner unless written permission for unrestricted
use has been obtained. When in doubt consult your GM/EDP &
communication head in your area.


The original name for SAP was German: Systeme, Anwendungen, Produkte,
German for "Systems Applications and Products." The original SAP idea
was to provide customers with the ability to interact with a common
corporate database for a comprehensive range of applications. Gradually, the
applications have been assembled and today many corporations, including
IBM and Microsoft, are using SAP products to run their own businesses.

SAP applications, built around their latest R/3 system, provide the capability
to manage financial, asset, and cost accounting, production operations and
materials, personnel, plants, and archived documents. The R/3 system runs
on a number of platforms including Windows 2000 and uses the client/server
model. The latest version of R/3 includes a comprehensive Internet-enabled

SAP has recently recast its product offerings under a comprehensive Web
interface, called, and added new e-business applications,
including customer relationship management (CRM) and supply chain
management (SCM).

As of January 2007, SAP, a publicly traded company, had over 38,4000
employees in over 50 countries, and more than 36,200 customers around the
world. SAP is turning its attention to small- and-medium sized businesses
(SMB). A recent R/3 version was provided for IBM's AS/400 platform.

We have all heard about the large (and very large) companies who have
implemented (or are still busy implementing) SAP R/3. But SAP is gaining
acceptance by smaller companies too.

There are many reasons a company selects and implements SAP – some are
good and some are bad. The good ones include replacing an out-dated and
inefficient IT Architecture (including the CIO‟s nemesis … the burning
platform), enabling business process change, and to gain competitive
advantage. The bad ones are too numerous to go into here but would include
the "why are we the only semiconductor company without SAP" question.
More on the good reasons follows:

   1. Replacing an out-dated and inefficient IT Architecture: In the
      beginning, computer systems were developed by individual
      departments to satisfy the requirements of that particular department.
      When someone finally realized that benefits could be had by linking
      these systems together, interface heaven was born. There are some
      companies today with literally thousands of interfaces, each of which
      needs to be maintained (assuming of course that there is someone
      around who understands how they work!). Sweeping them away and
      replacing them with an integrated system such as SAP can save much
      money in support. Of course, if you have a burning platform as well
      the question becomes even easier.

2. Enabling business process change – From the start, SAP was built on
   a foundation of process best practices. Although it sounds absurd, it is
   probably easier (and less expensive) to change your companies
   processes to adapt to SAP than the other way around. Many
   companies have reported good success from combining a SAP
   implementation with a BPR project.

3. Competitive advantage – The CFO types around have heard this old
   saying from the CIO types for many years now. The question still has
   to be asked … can you gain competitive advantage from
   implementing SAP? The answer, of course, depends on the company.
   It seems to us, however, that:

   being able to accurately provide delivery promise dates for
    manufactured products (and meet them) doesn‟t hurt ... and
   being able to consolidate purchase decisions from around the globe
    and use that leverage when negotiating with vendors has gotta help …
   being able to place kiosks in stores where individual customers can
    enter their product specifications and then feed this data directly into
    it‟s production planning process is pretty neat etc etc

                    RESEARCH METHODOLOGY

   Research Methodology (RM) has many dimensions and research methods
do constitute a part of the research methodology. RM is a way to
systematically solve the research problem. It may be understood as the
science of studying how research is done scientifically. The study of
research methodology gives necessary training in gathering participation in
the field works when required and also training in technique for the
collection of data appropriate particular problem in the use of statistics,
Questionnaires and controlled experimentation and in recording evidence,
sorting it out and in interpreting it. Knowledge of research methodology is
helpful in various fields. RM plays a key role in project work. It consists of
series of sections or steps necessary to effectively carry at research and
desired sequencing of these steps.

Data collection Methods :-

Data is collected from both primary and secondary sources.

  1) Primary Data Sources :

     Discussions with human resources head of department and collect
  primary data Question. Methods and discussion with HR, HOD‟s of
  different organizations used to collect primary data.

  2) Secondary Data Sources :
     The secondary data sources were collected from the company manuals,
  Handbook sand management books and were edited to suit the purpose
  and comparing all data during project period.

                               Research Design

Type of the Study :

   The topic which has been selected for the study has wide spread
implication in the work culture of UML, Jamshedpur .Because HRD
practices has become an integral part of the UML, Jamshedpur employees
which has given positive effects and better output in each and every process
of work.

Survey Methods:

       Exploratory study is used in this survey. At first, the researcher lacks a
   clear idea of the problems he will meet in the course of the survey.
   Through exploration, the researcher develops his concept more clearly,
   establishes priorities, develops operational definition and improve sthe
   final research design. The second reason is that, the area of investigation
   is very new, hence the researcher needs to do an exploration just to learn
   something about the problem facing the organization. The third reason is
   that, it is practical to do a formal and comprehensive study on this topic
   which has not done before in this organization.

 The researcher took the following approaches:

a) Secondary data analysis

b) Two-Stage design

c) Preparation of questionnaires

A) Secondary data analysis:

    Studies done by others for their own purpose represent secondary data. It
is inefficient to discover a new data through the collection of primary data or
original research.

B) Two-Stage Design:

   A useful way to design research study is as a two stage design. In the first
stage clearly defining the research question and then developing research
design in second stage.

C) Preparation of Questionnaires:

   The purpose of this survey was to bring out my inner perception and
   Humane feelings on the fulfillment of customer satisfaction index
pertaining to HRD activities in the work culture of UML, Jamshedpur.
   For this, a structured questionnaire was designed in which all the HRD
activities and satisfaction indexes were incorporated so that the respondent
may easily understand the question and he would be able to reply to the
questions. The questions were very simple and reachable to all the
respondents and asses the level of their satisfaction. The number of
questions was limited but each and every question has potential to generate
the required information .


A. Sources of Data :

     1. Primary data                                  Questionnaire

     2. Secondary data                                Books, Journals,
                                                      Magazines, website

1.When the respondent were asked about their working duration in NTPC?

                                        NO. OF RESPONDENTS
    Respondent’s Work Exp.

    0-6 MONTHS                          37

    6-18 MONTHS                         35

    18-36 MONTHS                        78

    MORE THAN 36 MONTHS                 50

                   NO. OF RESPONDENTS

                    50     37
                                                 0-6 months
                                                 6-18 months
                                                 18-36 months
                      78                         more than 36 months

Out of total 200 respondents, 18.5% employees have the exp.of 0-6
months, 17.5% employees have the exp. Of 6-18 months, 39%
employees have the exp. Of 18-36 months & remaining 25% employees
have the exp. of more than 36 months.

2- How do you rate our IT department in dealing with you?

   PARTICULAR                           NO. OF RESPONDENTS

   EXCELLENT                            170

   GOOD                                 18

   SATISFACTORY                         12

   POOR                                 00

                      NO. OF RESPONDENTS
                        18                                  EXCELLENT
                                  170                       POOR

   When the respondent were asked to rate the IT department, then a
   huge no. of respondent rated as excellent that were 85%, 9% rated as
   good, 6% emp. says they are satisfied.

3 When the respondent asked that they are satisfied by payroll system
with the help of IT

PARTICULAR                          NO. OF RESPONDENTS

HIGHLY SATISFIED                    172

SATISFIED                           20

MODERATE                            8

DISSATISFIED                        00

                  NO. OF RESPONDENTS
                                                     Highly satisfied
                              172                    Dissatisfied

When the respondent were asked that they are satisfied by the IT
payroll system 86% emp. said they are highly satisfied, 10% said it is
good and rest shows moderate responses.

4-When the respondents were asked           are you satisfied by
communication system i.e. SMS & E-mail system

PARTICULAR                           NO. OF RESPONDENTS

HIGHLY SATISFIED                     130

SATISFIED                            30

MODERATE                             28

DISSATISFIED                         12

                  NO. OF RESPONDENTS

                     28                            Highly satisfied
                               130                 Moderate

When the respondent were asked that they are satisfied by the
communicating system i.e. sms & E-mail 65% emp. said they are highly
satisfied, 15% said it is good and 14% shows moderate responses, and
6% emp. are dissatisfied.

5- When the respondents were asked about amendment needed in
softwares uses in NTPC.

PARTICULAR                        NO. OF RESPONDENTS

YES                               08

NO                                180

CAN‟T SAY                         12

                    NO. OF RESPONDENTS

                          12 8                          Yes

                                                        Cann't say

When the respondent were asked about amendment needed in softwares
uses in NTPC, 4 % said yes it is required, 90% said no it does not
needed % remaining can’t say anything regarding this.

6- When the respondents were asked are you satisfied by the security
   provided by the IT department

PARTICULAR                         NO. OF RESPONDENTS

YES                                165

NO                                 22

CAN‟T SAY                          13

                  NO. OF RESPONDENTS

                             165                        Can't say

When the respondent were asked about the security provided by the IT
department, 82.5% says they are satisfied, 11% says not much satisfied
& 6.5% can’t give any response.


To accomplish a goal of any kind of study a result or finding are very much
important but this is one of the most important aspects of any research. On
the basis of findings we can find out the positive or negative shades of any
aspect we can suggest some measures to overcome them if any.
So the findings of the study are as follows…

    Majority of users were satisfied with the responsiveness of NTPC.

    Very large no. of users rated the technical support as good and

    Communication system is not upto the mark.

    The security system provided by the I.T. the employees
     are quite good


As we all know NTPC is one of the “NAVRATNA” company of India
& it have most talented employees who are working for them since last
many years. In my research I closely observed the IT department of
reputed organization.

1. There is need to improve their payroll system.

2. There communication system is not up to the mark, there is need of
   some improvement.

3. They may use more updated software to make their work more
   effective & efficient.


1) The study was restricted to NTPC, Tanda region so it is difficult to
generalize the interpretation made out of the findings.

2) This research is dependent on the information provided by the
respondents and sometimes the respondents are very reluctant in providing
right information and often provide it carelessly and the result drawn out by
only this information, so sometimes all efforts might not find direction and

3) This conclusion and recommendations made are based on a very less
experience of researcher in this field.

4) Time was the biggest constraints as the study was limited for a period of
45 days only as per the curriculum of researcher, which means that any
relevant market phenomenon before and after this duration of time might
have been skipped in the study.

5) Many respondents did not reply and didn‟t gave accurate answer.


We would be grateful if you could spare a few minutes to complete this
Employees Satisfaction Questionnaire to help us ensure that our standard of
IT department in NTPC exceeds expectations wherever possible.




Please tick the appropriate box to indicate your degree of satisfaction.

From how many years are you working in NTPC?

1) 0-6 months       2) 6-18 months       3) 18-36 months     4) more than 36

How do you rate our IT department in dealing with you?

1) excellent        2) good             3) average           4) poor

Are you satisfied by payroll system with the help of IT?

1) highy satisfied              2 satisfied                3) moderate                     4) dissatisfied

Are you satisfied by communication system i.e. SMS & E-mail system

1) highy satisfied              2 satisfied                3) moderate                     4) dissatisfied

Is there any need for amending the software which are currently in use
within the NTPC?

1) yes                             2) no                            3) can‟t say

Are you satisfied by the security provided by the IT department?

1) yes                             2) no                            3) can‟t say

Respondent‟s                   Signature:             .......................................           Date:


1. Kothari, C.R Research Methodology: Vishwa Prakashan

2.   Kotler , Philip, Marketing Management : Prentice Hall of India
     Pvt. Ltd.

3.   Company profile download by Internet.

1. Website :

2. Website :

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