Consumer Complaint by liuqingyan

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									Consumer Complaint                       Qwest Corporation                                                     73926



Customer Info
 Customer:                                                                  Primary Phone:
 Contact:                                                                   Other Phone:
 eMail Address:                                                             Fax:



Address
 Service                                                            Mailing
 Address:                                                           Address:
City, State, Zip:   City, State, Zip:

County:
                    Kent, WA 98031                                                     , WA
                    King

Customer            Confidential                                  Paper Record
Information                                                       Indicator




Complaint Info
 Complaint Group: Customer Service       Lookup                   Complaint Keyword:          Privacy Of Information
 Company ID:
                                                                  Account Number:
 T1226              Qwest Corporation                             Status: Closed as of    01/31/2002
 Company Rep:       Kathy Perry                                   Initially Opened on:    01/10/2002
 Agency Rep:        Nancy Stanton                                 Closed on:              01/31/2002
Disputed Amount:    0                                             Referral:




Master              73820 Click here to locate the associated Master Complaint.
Complaint:

Complaint           CUSTOMER WANTS INFO PRIVACY
Description:        COULD NOT REACH COMPANY


Results:
                    Qwest dropped its Opt Out plan and will not be sharing private information of its
                    customers.
Consumer Complaint                       Qwest Corporation                                                     73915



Customer Info
 Customer:                                                                  Primary Phone:
 Contact:                                                                   Other Phone:
 eMail Address:                                                             Fax:



Address
 Service                                                            Mailing
 Address:                                                           Address:
City, State, Zip:   City, State, Zip:

County:
                    , WA                                                               , WA
                    king

Customer            Confidential                                  Paper Record
Information                                                       Indicator




Complaint Info
 Complaint Group: Customer Service       Lookup                   Complaint Keyword:          Privacy Of Information
 Company ID:
                                                                  Account Number:
 T1226              Qwest Corporation                             Status: Closed as of    01/31/2002
 Company Rep:       Kathy Perry                                   Initially Opened on:    01/10/2002
 Agency Rep:        Nancy Stanton                                 Closed on:              01/31/2002
Disputed Amount:    0                                             Referral:




Master              73820 Click here to locate the associated Master Complaint.
Complaint:

Complaint           MASTER COMPLAINT 73820
Description:        customer wants info privacy
                    couldn't reach Qwest
                    Passed to Qwest via net w/rrr on Thursday, 1-10-02 at 11:35 am

Results:
                    Qwest dropped its Opt Out plan and will not be sharing private information of its
                    customers.
Consumer Complaint                       Qwest Corporation                                                    74028



Customer Info
 Customer:                                                                  Primary Phone:
 Contact:                                                                   Other Phone:
 eMail Address:                                                             Fax:



Address
 Service                                                            Mailing
 Address:                                                           Address:
City, State, Zip:   City, State, Zip:

County:
                    Manchester, WA                                                     Manchester, WA
                    Kitsap

Customer            Confidential                                  Paper Record
Information                                                       Indicator




Complaint Info
 Complaint Group: Customer Service       Lookup                   Complaint Keyword:         Privacy Of Information
 Company ID:
                                                                  Account Number:
 T1226              Qwest Corporation                             Status: Closed as of     01/31/2002
 Company Rep:       Kathy Perry                                   Initially Opened on:     01/16/2002
 Agency Rep:        Nancy Stanton                                 Closed on:               01/31/2002
Disputed Amount:    0                                             Referral:




Master              73820 Click here to locate the associated Master Complaint.
Complaint:

Complaint           Mrs. left voice mail box message re: opting out Privacy issue. Stated she and
Description:        her husband have no confidence whatsoever in
                    Qwest Telecommunications as a Company.

                    Passed to Qwest via net w/rrr on Wed. 1-16-01 at 10:25 am.

                    Passed to K. Perry @Qwest via net w/rrr on Wed. 1-16-01 at 10:30 am

Results:
                    Qwest dropped its Opt Out plan and will not be sharing private information of its
                    customers.
Consumer Complaint                       Qwest Corporation                                                     73904



Customer Info
 Customer:                                                                  Primary Phone:
 Contact:                                                                   Other Phone:
 eMail Address:                                                             Fax:



Address
 Service                                                            Mailing
 Address:                                                           Address:
City, State, Zip:   City, State, Zip:

County:
                    , WA                                                               , WA
                    spokane

Customer            Confidential                                  Paper Record
Information                                                       Indicator




Complaint Info
 Complaint Group: Customer Service       Lookup                   Complaint Keyword:          Privacy Of Information
 Company ID:
                                                                  Account Number:
 T1226              Qwest Corporation                             Status: Closed as of    01/31/2002
 Company Rep:       Kathy Perry                                   Initially Opened on:    01/10/2002
 Agency Rep:        Nancy Stanton                                 Closed on:              01/31/2002
Disputed Amount:    0                                             Referral:




Master              73820 Click here to locate the associated Master Complaint.
Complaint:

Complaint           MASTER COMPLAINT #73820
Description:        CUSTOMER WANTS PRIVACY OF INFORMATION
                    COULDN'T REACH QWEST
                    Passed to K. Perry at Qwest via net w/rrr on Thursday, 1-10-02 at 9:33 AM

Results:            Qwest dropped its Opt Out plan and will not be sharing private information of its
                    customers.
Consumer Complaint                       Qwest Corporation                                                     73904



Customer Info
 Customer:                                                                  Primary Phone:
 Contact:                                                                   Other Phone:
 eMail Address:                                                             Fax:



Address
 Service                                                            Mailing
 Address:                                                           Address:
City, State, Zip:   City, State, Zip:

County:
                    , WA                                                               , WA
                    spokane

Customer            Confidential                                  Paper Record
Information                                                       Indicator




Complaint Info
 Complaint Group: Customer Service       Lookup                   Complaint Keyword:          Privacy Of Information
 Company ID:
                                                                  Account Number:
 T1226              Qwest Corporation                             Status: Closed as of    01/31/2002
 Company Rep:       Kathy Perry                                   Initially Opened on:    01/10/2002
 Agency Rep:        Nancy Stanton                                 Closed on:              01/31/2002
Disputed Amount:    0                                             Referral:




Master              73820 Click here to locate the associated Master Complaint.
Complaint:

Complaint           MASTER COMPLAINT #73820
Description:        CUSTOMER WANTS PRIVACY OF INFORMATION
                    COULDN'T REACH QWEST
                    Passed to K. Perry at Qwest via net w/rrr on Thursday, 1-10-02 at 9:33 AM

Results:            Qwest dropped its Opt Out plan and will not be sharing private information of its
                    customers.
Consumer Complaint                       Qwest Corporation                                                     73969



Customer Info
 Customer:                                                                  Primary Phone:
 Contact:                                                                   Other Phone:
 eMail Address:                                                             Fax:



Address
 Service                                                            Mailing
 Address:                                                           Address:
City, State, Zip:   City, State, Zip:

County:
                    Vancouver, WA 98664                                                , WA
                    Clark

Customer            Confidential                                  Paper Record
Information                                                       Indicator




Complaint Info
 Complaint Group: Customer Service       Lookup                   Complaint Keyword:          Privacy Of Information
 Company ID:
                                                                  Account Number:
 T1226              Qwest Corporation                             Status: Closed as of    01/31/2002
 Company Rep:       Kathy Perry                                   Initially Opened on:    01/14/2002
 Agency Rep:        Nancy Stanton                                 Closed on:              01/31/2002
Disputed Amount:    0                                             Referral:




Master              73820 Click here to locate the associated Master Complaint.
Complaint:
                    Mrs. was trying to contact Qwest on Tuesday, 1-8-01 but could not get through.
Complaint           She got fast busy and then she would get ring no answer
Description:        She let it ring 20 times - waited 15 min. and tried again. This happened many
                    times. She finally got through to Qwest on Jan. 10, 2001 in the evening by
                    accessing Qwest web site.

                    Mrs. especially objects to Qwest giving customers 30 days to opt out and then to
                    have one that is not answering or put on hold for unreasonable length of time.
                    Mrs. believes customer should not be required to respond to opt out. She said
                    Qwest is not being sensitive
                    to the privacy issue which has a high profile among consumers.

Results:
                    Qwest dropped its Opt Out plan and will not be sharing private information of its
                    customers.
Consumer Complaint                       Qwest Corporation                                                     73955



Customer Info
 Customer:                                                                  Primary Phone:
 Contact:                                                                   Other Phone:
 eMail Address:                                                             Fax:



Address
 Service                                                            Mailing
 Address:                                                           Address:
City, State, Zip:   City, State, Zip:

County:
                    Seattle, WA 98146                                                  , WA
                    King

Customer            Confidential                                  Paper Record
Information                                                       Indicator




Complaint Info
 Complaint Group: Customer Service       Lookup                   Complaint Keyword:          Privacy Of Information
 Company ID:
                                                                  Account Number:
 T1226              Qwest Corporation                             Status: Closed as of    01/31/2002
 Company Rep:       Kathy Perry                                   Initially Opened on:    01/11/2002
 Agency Rep:        Nancy Stanton                                 Closed on:              01/31/2002
Disputed Amount:    0                                             Referral:




Master              73820 Click here to locate the associated Master Complaint.
Complaint:

Complaint           Mrs. couldn't reach Qwest to opt out - Kept getting rings no answer or busy
Description:        signals. She had to use the web site to opt out but the web site did finally work
                    for her.

Results:            Qwest dropped its Opt Out plan and will not be sharing the private information of
                    its customers.
Consumer Complaint                       Qwest Corporation                                                     73903



Customer Info
 Customer:                                                                  Primary Phone:
 Contact:                                                                   Other Phone:
 eMail Address:                                                             Fax:



Address
 Service                                                            Mailing
 Address:                                                           Address:
City, State, Zip:   City, State, Zip:

County:
                    , WA                                                               , WA
                    KING

Customer            Confidential                                  Paper Record
Information                                                       Indicator




Complaint Info
 Complaint Group: Customer Service       Lookup                   Complaint Keyword:          Privacy Of Information
 Company ID:
                                                                  Account Number:
 T1226              Qwest Corporation                             Status: Closed as of    01/31/2002
 Company Rep:       Kathy Perry                                   Initially Opened on:    01/10/2002
 Agency Rep:        Nancy Stanton                                 Closed on:              01/31/2002
Disputed Amount:    0                                             Referral:




Master              73820 Click here to locate the associated Master Complaint.
Complaint:

Complaint           MASTER COMPLAINT 73820
Description:        CUSTOMER WANTS PRIVACY OF INFORMATION
                    COULDN'T REACH QWEST
                    Passed to Qwest to K. Perry via net w/rrr on Thursday, 1-10-02 at 9:30 AM

Results:
                    Qwest dropped its Opt Out plan and will not be sharing private information of its
                    customers.
Consumer Complaint                       Qwest Corporation                                                     74032



Customer Info
 Customer:                                                                  Primary Phone:
 Contact:                                                                   Other Phone:
 eMail Address:                                                             Fax:



Address
 Service                                                            Mailing
 Address:                                                           Address:
City, State, Zip:   City, State, Zip:

County:
                    Kirkland, WA 98034                                                 , WA
                    King

Customer            Confidential                                  Paper Record
Information                                                       Indicator




Complaint Info
 Complaint Group: Customer Service       Lookup                   Complaint Keyword:          Privacy Of Information
 Company ID:
                                                                  Account Number:
 T1226              Qwest Corporation                             Status: Closed as of    01/31/2002
 Company Rep:       Kathy Perry                                   Initially Opened on:    01/16/2002
 Agency Rep:        Nancy Stanton                                 Closed on:              01/31/2002
Disputed Amount:    0                                             Referral:




Master              73820 Click here to locate the associated Master Complaint.
Complaint:

Complaint           Customer replied via VM re: privacy issue/opt out
Description:
                    Mr. wants Qwest to use "Opt in" and not "opt out"
                    strongly opposes any company using tactics that require the customer to take
                    action in order to protect his personal information.

                    Passed to K. Perry @ Qwest via net w/rrr on Wed. 1-16-02 at 11:55 am

Results:
                    Qwest dropped its Opt Out plan and will not be sharing the private information of
                    its customers.
Consumer Complaint                       Qwest Corporation                                                    73945



Customer Info
 Customer:                                                                  Primary Phone:
 Contact:                                                                   Other Phone:
 eMail Address:                                                             Fax:
Address
 Service                                                            Mailing
 Address:                                                           Address:
City, State, Zip:   City, State, Zip:

County:
                    Bainbridge Island, WA 98110                                        Bainbridge Island, WA 98110
                    King

Customer            Confidential                                  Paper Record
Information                                                       Indicator


Complaint Info
 Complaint Group: Customer Service       Lookup                   Complaint Keyword:         Privacy Of Information
 Company ID:
                                                                  Account Number:
 T1226              Qwest Corporation                             Status: Closed as of     01/31/2002
 Company Rep:       Kathy Perry                                   Initially Opened on:     01/11/2002
 Agency Rep:        Nancy Stanton                                 Closed on:               01/31/2002
Disputed Amount:    0                                             Referral:

Master              73820 Click here to locate the associated Master Complaint.
Complaint:
                    Please explain your complaint in detail:
Complaint             I called the 877 number to opt out of sharing my info.
Description:         It turns out to be the general Qwest number. Since it was 7:30 pm on Friday,
                     they wouldn't help me. Said I had to call during business hours Monday to
                     Friday. I looked on their web site. I couldn't find anything about this or a way to
                     submit my opt out request on line

                    What do you think the company should do to resolve your complaint?
                     1) Change it to an opt in policy
                    2) Make it easier to opt out. Have a 24 hour number. Have a way to opt out on
                    line.


Results:
                    Qwest dropped its Opt Out plan and will not be sharing private information of its
                    customers.
Consumer Complaint                       Qwest Corporation                                                    74049

Customer Info
 Customer:                                                                  Primary Phone:
 Contact:                                                                   Other Phone:
 eMail Address:                                                             Fax:

Address
 Service                                                            Mailing
 Address:                                                           Address:
City, State, Zip:   City, State, Zip:

County:
                    Bainbridge Island, WA 98110                                        Bainbridge Island, WA 98110
                    Kitsap

Customer            Confidential                                  Paper Record
Information                                                       Indicator


Complaint Info
 Complaint Group: Customer Service       Lookup                   Complaint Keyword:         Privacy Of Information
 Company ID:
                                                                  Account Number:
 T1226              Qwest Corporation                             Status: Closed as of     01/31/2002
 Company Rep:       Kathy Perry                                   Initially Opened on:     01/16/2002
 Agency Rep:        Nancy Stanton                                 Closed on:               01/31/2002
Disputed Amount:    0                                             Referral:



Master              73820 Click here to locate the associated Master Complaint.
Complaint:

Complaint           Customer called Qwest - could not get through and was toldl to call back. Mr.
Description:        does not feel Qwest should be allowed to require the customer to call the
                    company in order to protect personal information.



Results:            Qwest dropped its Opt Out plan and will not be sharing private information of its
                    customers.
Consumer Complaint                       Qwest Corporation                                                     73916



Customer Info
 Customer:                                                                  Primary Phone:
 Contact:                                                                   Other Phone:
 eMail Address:                                                             Fax:



Address
 Service                                                            Mailing
 Address:                                                           Address:
City, State, Zip:   City, State, Zip:

County:
                    Seattle, WA 98155                                                  , WA
                    King

Customer            Confidential                                  Paper Record
Information                                                       Indicator




Complaint Info
 Complaint Group: Customer Service       Lookup                   Complaint Keyword:          Privacy Of Information
 Company ID:
                                                                  Account Number:
 T1226              Qwest Corporation                             Status: Closed as of    01/31/2002
 Company Rep:       Kathy Perry                                   Initially Opened on:    01/10/2002
 Agency Rep:        Nancy Stanton                                 Closed on:              01/31/2002
Disputed Amount:    0                                             Referral:




Master              73820 Click here to locate the associated Master Complaint.
Complaint:

Complaint           MASTER COMPLAINT 73820
Description:        CUSTOMER WANTS INFO PRIVACY
                    COULDN'T GET THROUGH TO QWEST
                    Passed to K. Perry at Qwest on Thursday, 1-10-02 at 11:43 pm

Results:
                    Qwest dropped its Opt Out plan and will not be sharing private information of its
                    customers.
Consumer Complaint                      Qwest Corporation                                                73865



Customer Info
 Customer:                                                           Primary Phone:
 Contact:                                                            Other Phone:
 eMail Address:                                                      Fax:



Address
 Service                                                     Mailing
 Address:                                                    Address:
City, State, Zip:   City, State, Zip:

County:
                    Medina, WA 98039                                             , WA
                    King

Customer            Confidential                            Paper Record
Information                                                 Indicator




Complaint Info
 Complaint Group: Customer Service      Lookup              Complaint Keyword:          Privacy Of Information
 Company ID:
                                                            Account Number:
 T1226              Qwest Corporation                       Status: Closed as of    01/31/2002
 Company Rep:       Kathy Perry                             Initially Opened on:    01/08/2002
 Agency Rep:        Nancy Stanton                           Closed on:              01/31/2002
Disputed Amount:    0                                       Referral:




Complaint           MASTER COMPLAINT 73820
Description:        CUSTOMER WANTS PRIVACY PROTECTION
                    COULDN'T REACH COMPANY

                    Passed to Qwest to K. Perry via net w/rrr on Tues. 1-8-02 at 4:25 PM

Results:
                    Qwest dropped its Opt Out plan and will not be sharing private information of its
                    customers.
Consumer Complaint                       Qwest Corporation                                                     73899



Customer Info
 Customer:                                                                  Primary Phone:
 Contact:                                                                   Other Phone:
 eMail Address:                                                             Fax:



Address
 Service                                                            Mailing
 Address:                                                           Address:
City, State, Zip:   City, State, Zip:

County:
                    , WA                                                               , WA
                    KING

Customer            Confidential                                  Paper Record
Information                                                       Indicator




Complaint Info
 Complaint Group: Customer Service       Lookup                   Complaint Keyword:          Privacy Of Information
 Company ID:
                                                                  Account Number:
 T1226              Qwest Corporation                             Status: Closed as of    01/31/2002
 Company Rep:       Kathy Perry                                   Initially Opened on:    01/09/2002
 Agency Rep:        Nancy Stanton                                 Closed on:              01/31/2002
Disputed Amount:    0                                             Referral:




Master              73820 Click here to locate the associated Master Complaint.
Complaint:

Complaint           MASTER COMPLAINT 73820
Description:        CUSTOMER WANTS INFORMATION PRIVACY
                    COULDN'T REACH QWEST TO ADVISE

Results:
                    Qwest dropped its Opt Out plan and will not be sharing private information of its
                    customers.
Consumer Complaint                       Qwest Corporation                                                     73830



Customer Info
 Customer:          Clayton Baker                                           Primary Phone:
 Contact:                                                                   Other Phone:
 eMail Address:                                                             Fax:



Address
 Service                                                            Mailing
 Address:                                                           Address:
City, State, Zip:   City, State, Zip:

County:
                    , WA                                                               , WA
                    King

Customer            Confidential                                  Paper Record
Information                                                       Indicator




Complaint Info
 Complaint Group: Customer Service       Lookup                   Complaint Keyword:          Privacy Of Information
 Company ID:
                                                                  Account Number:
 T1226              Qwest Corporation                             Status: Closed as of    01/31/2002
 Company Rep:       Kathy Perry                                   Initially Opened on:    01/07/2002
 Agency Rep:        Nancy Stanton                                 Closed on:              01/31/2002
Disputed Amount:    0                                             Referral:




Master              73820 Click here to locate the associated Master Complaint.
Complaint:

Complaint           MASTER COMPLAINT #73820
Description:
                    PRIVACY ISSUE CUSTOMER DOES NOT WANT ANY INFO RELEASED BY
                    QWEST - WAS UNABLE TO REACH QWEST TO ADVISE

                    Passed to Kathy Perry at Qwest via net w/rrr on Tuesday, 1-8-02
                    at 1:25 PM


Results:
                    Qwest dropped its Opt Out plan and will not be sharing private information of its
                    customers.
Consumer Complaint                       Qwest Corporation                                                     73939



Customer Info
 Customer:                                                                  Primary Phone:
 Contact:                                                                   Other Phone:
 eMail Address:                                                             Fax:



Address
 Service                                                            Mailing
 Address:                                                           Address:
City, State, Zip:   City, State, Zip:

County:
                    Shelton, WA 98584                                                  , WA
                    Mason

Customer            Confidential                                  Paper Record
Information                                                       Indicator




Complaint Info
 Complaint Group: Customer Service       Lookup                   Complaint Keyword:          Privacy Of Information
 Company ID:
                                                                  Account Number:
 T1226              Qwest Corporation                             Status: Closed as of    01/31/2002
 Company Rep:       Kathy Perry                                   Initially Opened on:    01/10/2002
 Agency Rep:        Nancy Stanton                                 Closed on:              01/31/2002
Disputed Amount:    0                                             Referral:




Master              73820 Click here to locate the associated Master Complaint.
Complaint:

Complaint           MASTER COMPLAINT 73820
Description:        CUSTOMER WANTS INFO PRIVACY
                    COULD NOT REACH COMPANY
                    Passed to K. Perry via net w/rrr on Thursday, 1-10-02 at 4:10 PM

Results:            Qwest dropped its Opt Out plan and will not be sharing private information of its
                    customers.
Consumer Complaint                       Qwest Corporation                                                     73925



Customer Info
 Customer:                                                                  Primary Phone:
 Contact:                                                                   Other Phone:
 eMail Address:                                                             Fax:



Address
 Service                                                            Mailing
 Address:                                                           Address:
City, State, Zip:   City, State, Zip:

County:
                    Seattle, WA 98102                                                  , WA
                    King

Customer            Confidential                                  Paper Record
Information                                                       Indicator




Complaint Info
 Complaint Group: Customer Service       Lookup                   Complaint Keyword:          Privacy Of Information
 Company ID:
                                                                  Account Number:
 T1226              Qwest Corporation                             Status: Closed as of    01/31/2002
 Company Rep:       Kathy Perry                                   Initially Opened on:    01/10/2002
 Agency Rep:        Nancy Stanton                                 Closed on:              01/31/2002
Disputed Amount:    0                                             Referral:




Master              73820 Click here to locate the associated Master Complaint.
Complaint:

Complaint           MASTER COMPLAINT 73820
Description:        CUSTOMER WANTS INFO PRIVACY
                    COULD NOT REACH COMPANY
                    Passed to K. Perry at Qwest via net w/rrr on Thursday, 1-10-02 at 1:25 pm


Results:
                    Qwest dropped its Opt Out plan and will not be sharing private information of its
                    customers.
Consumer Complaint                       Qwest Corporation                                                     73923



Customer Info
 Customer:                                                                  Primary Phone:
 Contact:                                                                   Other Phone:
 eMail Address:                                                             Fax:



Address
 Service                                                            Mailing
 Address:                                                           Address:
City, State, Zip:   City, State, Zip:

County:
                    Seabeck, WA 98380                                                  , WA
                    Kitsap

Customer            Confidential                                  Paper Record
Information                                                       Indicator




Complaint Info
 Complaint Group: Customer Service       Lookup                   Complaint Keyword:          Privacy Of Information
 Company ID:
                                                                  Account Number:
 T1226              Qwest Corporation                             Status: Closed as of    01/31/2002
 Company Rep:       Kathy Perry                                   Initially Opened on:    01/10/2002
 Agency Rep:        Nancy Stanton                                 Closed on:              01/31/2002
Disputed Amount:    0                                             Referral:




Master              73820 Click here to locate the associated Master Complaint.
Complaint:

Complaint           MASTER COMPLAINT 73820
Description:        customer wants information privacy
                    could not reach Qwest
                    Passed to K. Perry at Qwest via net w/rrr on Thursday, 1-10-02 at 1:08 pm

Results:
                    Qwest dropped its Opt Out plan and will not be sharing private information of its
                    customers.
Consumer Complaint                       Qwest Corporation                                                     73828



Customer Info
 Customer:                                                                  Primary Phone:
 Contact:                                                                   Other Phone:
 eMail Address:                                                             Fax:



Address
 Service                                                            Mailing
 Address:                                                           Address:
City, State, Zip:   City, State, Zip:

County:
                    , WA                                                               , WA
                    King

Customer            Confidential                                  Paper Record
Information                                                       Indicator




Complaint Info
 Complaint Group: Customer Service       Lookup                   Complaint Keyword:          Privacy Of Information
 Company ID:
                                                                  Account Number:
 T1226              Qwest Corporation                             Status: Closed as of    01/31/2002
 Company Rep:       Kathy Perry                                   Initially Opened on:    01/07/2002
 Agency Rep:        Nancy Stanton                                 Closed on:              01/31/2002
Disputed Amount:    0                                             Referral:




Master              73820 Click here to locate the associated Master Complaint.
Complaint:

Complaint           MASTER COMPLAINT 73820
Description:        DO NOT RELEASE INFO CUSTOMER WANTS PRIVACY

                    Passed to Kathy Perry at Qwest via net w/rrr on Tues. 1-8-02 at 1:33 PM

Results:
                    Qwest dropped its Opt Out plan and will not be sharing private information of its
                    customers.
Consumer Complaint                       Qwest Corporation                                                     73840



Customer Info
 Customer:                                                                  Primary Phone:
 Contact:                                                                   Other Phone:
 eMail Address:                                                             Fax:



Address
 Service                                                            Mailing
 Address:                                                           Address:
City, State, Zip:   City, State, Zip:

County:
                    Newcastle, WA 98059                                                , WA
                    King

Customer            Confidential                                  Paper Record
Information                                                       Indicator




Complaint Info
 Complaint Group: Customer Service       Lookup                   Complaint Keyword:          Privacy Of Information
 Company ID:
                                                                  Account Number:
 T1226              Qwest Corporation                             Status: Closed as of    01/31/2002
 Company Rep:       Kathy Perry                                   Initially Opened on:    01/07/2002
 Agency Rep:        Nancy Stanton                                 Closed on:              01/31/2002
Disputed Amount:    0                                             Referral:




Master              73820 Click here to locate the associated Master Complaint.
Complaint:
                    Customer comments:
Complaint           "This is a joke. The Qwest phone line is only active during their business hours.
Description:        So it can't be used on weekends or evening.

                    Qwest web page has not been available since I began trying on Friday Jan. 4th.
                    Qwest is doing its best to make opting out hard to do. The company has not
                    puyblished when this "30 day period" expires."

                    Passed to Kathy Perry at Qwest on Tuesday, January 8, 2002 at 1:10 pm via net
                    w/rrr

Results:
                    Qwest dropped its Opt Out plan and will not be sharing private information of its
                    customers.
Consumer Complaint                       Qwest Corporation                                                     73897



Customer Info
 Customer:                                                                  Primary Phone:
 Contact:                                                                   Other Phone:
 eMail Address:                                                             Fax:



Address
 Service                                                            Mailing
 Address:                                                           Address:
City, State, Zip:   City, State, Zip:

County:
                    , WA                                                               , WA
                    Chelan

Customer            Confidential                                  Paper Record
Information                                                       Indicator




Complaint Info
 Complaint Group: Customer Service       Lookup                   Complaint Keyword:          Privacy Of Information
 Company ID:
                                                                  Account Number:
 T1226              Qwest Corporation                             Status: Closed as of    01/31/2002
 Company Rep:       Kathy Perry                                   Initially Opened on:    01/09/2002
 Agency Rep:        Nancy Stanton                                 Closed on:              01/31/2002
Disputed Amount:    0                                             Referral:




Master              73820 Click here to locate the associated Master Complaint.
Complaint:

Complaint           MASTER COMPLAINT #73820
Description:        CUSTOMER WANTS PRIVACY OF INFORMATION
                    COULDN'T REACH QWEST TO ADVISE

                    Passed to K. Perry via net w/rrr on Wed. 1-9-02 at 4:15 pm

Results:            Qwest dropped its Opt Out plan and will not be sharing private information of its
                    customers.
Consumer Complaint                       Qwest Corporation                                                     73862



Customer Info
 Customer:                                                                  Primary Phone:
 Contact:                                                                   Other Phone:
 eMail Address:                                                             Fax:



Address
 Service                                                            Mailing
 Address:                                                           Address:
City, State, Zip:   City, State, Zip:

County:
                    Mercer Island, WA 98040                                            , WA
                    King

Customer            Confidential                                  Paper Record
Information                                                       Indicator




Complaint Info
 Complaint Group: Customer Service       Lookup                   Complaint Keyword:          Privacy Of Information
 Company ID:
                                                                  Account Number:
 T1226              Qwest Corporation                             Status: Closed as of    01/31/2002
 Company Rep:       Kathy Perry                                   Initially Opened on:    01/08/2002
 Agency Rep:        Nancy Stanton                                 Closed on:              01/31/2002
Disputed Amount:    0                                             Referral:




Master              73820 Click here to locate the associated Master Complaint.
Complaint:

Complaint           MASTER COMPLAINT #73820
Description:
                    CUSTOMER WANTS PRIVACY PROTECTION
                    COULD NOT REACH QWEST TO ADVISE

                    Passed to K. Perry at Qwest via net w/rrr on Tues. 1-8-02 at 2:50 PM

Results:            Qwest dropped its Opt Out plan and will not be sharing private information of its
                    customers.
Consumer Complaint                       Qwest Corporation                                                     73900



Customer Info
 Customer:                                                                  Primary Phone:
 Contact:                                                                   Other Phone:
 eMail Address:                                                             Fax:



Address
 Service                                                            Mailing
 Address:                                                           Address:
City, State, Zip:   City, State, Zip:

County:
                    Seattle, WA 98119                                                  , WA
                    King

Customer            Confidential                                  Paper Record
Information                                                       Indicator




Complaint Info
 Complaint Group: Customer Service       Lookup                   Complaint Keyword:          Privacy Of Information
 Company ID:
                                                                  Account Number:
 T1226              Qwest Corporation                             Status: Closed as of    01/31/2002
 Company Rep:       Kathy Perry                                   Initially Opened on:    01/09/2002
 Agency Rep:        Nancy Stanton                                 Closed on:              01/31/2002
Disputed Amount:    0                                             Referral:




Master              73820 Click here to locate the associated Master Complaint.
Complaint:

Complaint           MASTER COMPLAINT 73820
Description:        CUSTOMER WANTS INFO PRIVACY
                    Passed to Qwest to K. Perry on Wed. 1-9-02 via net w/rrr at 4:30

Results:
                    Qwest dropped its Opt Out plan and will not be sharing private information of its
                    customers.
Consumer Complaint                       Qwest Corporation                                                     73844



Customer Info
 Customer:                                                                  Primary Phone:
 Contact:                                                                   Other Phone:
 eMail Address:                                                             Fax:



Address
 Service                                                            Mailing
 Address:                                                           Address:
City, State, Zip:   City, State, Zip:

County:
                    Olympia, WA                                                        , WA
                    thurston

Customer            Confidential                                  Paper Record
Information                                                       Indicator




Complaint Info
 Complaint Group: Customer Service       Lookup                   Complaint Keyword:          Privacy Of Information
 Company ID:
                                                                  Account Number:
 T1226              Qwest Corporation                             Status: Closed as of    01/31/2002
 Company Rep:       Kathy Perry                                   Initially Opened on:    01/07/2002
 Agency Rep:        Nancy Stanton                                 Closed on:              01/31/2002
Disputed Amount:    0                                             Referral:




Master              73820 Click here to locate the associated Master Complaint.
Complaint:

Complaint           THIS CUSTOMER DOES NOT WANT HIS PERSONAL AND ACCOUNT INFO
Description:        RELEASED TO ANYONE FOR ANY REASON.
                    HE WAS UNABLE TO REACH QWEST TO ADVISE

                    Passed to Kathy Perry at Qwest via net w/rrr on Tuesday, January 8, 2002 at
                    1:00 PM.

Results:            Qwest dropped its Opt Out plan and will not be sharing private information of its
                    customers.
Consumer Complaint                       Qwest Corporation                                                     73911



Customer Info
 Customer:                                                                  Primary Phone:
 Contact:                                                                   Other Phone:
 eMail Address:                                                             Fax:



Address
 Service                                                            Mailing
 Address:                                                           Address:
City, State, Zip:   City, State, Zip:

County:
                    Tacoma, WA 98422                                                   , WA
                    Pierce

Customer            Confidential                                  Paper Record
Information                                                       Indicator




Complaint Info
 Complaint Group: Customer Service       Lookup                   Complaint Keyword:          Privacy Of Information
 Company ID:
                                                                  Account Number:
 T1226              Qwest Corporation                             Status: Closed as of    01/31/2002
 Company Rep:       Kathy Perry                                   Initially Opened on:    01/10/2002
 Agency Rep:        Nancy Stanton                                 Closed on:              01/31/2002
Disputed Amount:    0                                             Referral:




Master              73820 Click here to locate the associated Master Complaint.
Complaint:

Complaint           MASTER COMPLAINT 73820
Description:        CUSTOMER WANTS INFO PRIVACY
                    TRIED 7 TIMES TO REACH QWEST TO OPT OUT

                    Passed to K.Perry at Qwest via net w/rrr on Thursday, 1-10-02 at 10:20 am

Results:
                    Qwest dropped its Opt Out plan and will not be sharing private information of its
                    customers.
Consumer Complaint                       Qwest Corporation                                                     73909



Customer Info
 Customer:                                                                  Primary Phone:
 Contact:                                                                   Other Phone:
 eMail Address:                                                             Fax:



Address
 Service                                                            Mailing
 Address:                                                           Address:
City, State, Zip:   City, State, Zip:

County:
                    Seattle, WA 98125                                                  , WA
                    King

Customer            Confidential                                  Paper Record
Information                                                       Indicator




Complaint Info
 Complaint Group: Customer Service       Lookup                   Complaint Keyword:          Privacy Of Information
 Company ID:
                                                                  Account Number:
 T1226              Qwest Corporation                             Status: Closed as of    01/31/2002
 Company Rep:       Kathy Perry                                   Initially Opened on:    01/10/2002
 Agency Rep:        Nancy Stanton                                 Closed on:              01/31/2002
Disputed Amount:    0                                             Referral:




Master              73820 Click here to locate the associated Master Complaint.
Complaint:

Complaint           MASTER COMPLAINT 73820
Description:        CUSTOMER WANTS INFO PRIVACY
                    COULD NOT REACH COMPANY AND THEN WHEN HE DID,
                    QWET REP, JOHN MARTINEZ DELETED HIS OPT OUT BECAUSE
                    MR. REFUSED TO PROVIDE JOHN WITH A CBR NUMBER

                    Passed to K. Perry at Qwest via net w/rrr on Thursday, 1-10-02
                    at 10:10 am


Results:
                    Qwest dropped its Opt Out plan and will not be sharing private information of its
                    customers.
Consumer Complaint                       Qwest Corporation                                                     73827



Customer Info
 Customer:                                                                  Primary Phone:
 Contact:                                                                   Other Phone:
 eMail Address:                                                             Fax:



Address
 Service                                                            Mailing
 Address:                                                           Address:
City, State, Zip:   City, State, Zip:

County:
                    Puyallup, WA 98371                                                 , WA
                    Pierce

Customer            Confidential                                  Paper Record
Information                                                       Indicator




Complaint Info
 Complaint Group: Customer Service       Lookup                   Complaint Keyword:          Privacy Of Information
 Company ID:
                                                                  Account Number:
 T1226              Qwest Corporation                             Status: Closed as of    01/31/2002
 Company Rep:       Kathy Perry                                   Initially Opened on:    01/07/2002
 Agency Rep:        Nancy Stanton                                 Closed on:              01/31/2002
Disputed Amount:    0                                             Referral:




Master              73820 Click here to locate the associated Master Complaint.
Complaint:

Complaint           MASTER #73820
Description:        WANTS PRIVACY PROTECTION

                    Passed to Kathy Perry via net w/rrr on Tuesday, 1-8-02 at 1:37 PM

Results:            Qwest dropped its Opt Out plan and will not be sharing private information of its
                    customers.
Consumer Complaint                       Qwest Corporation                                                     73845



Customer Info
 Customer:                                                                  Primary Phone:
 Contact:                                                                   Other Phone:
 eMail Address:                                                             Fax:



Address
 Service                                                            Mailing
 Address:                                                           Address:
City, State, Zip:   City, State, Zip:

County:
                    , WA                                                               , WA
                    king

Customer            Confidential                                  Paper Record
Information                                                       Indicator




Complaint Info
 Complaint Group: Customer Service       Lookup                   Complaint Keyword:          Privacy Of Information
 Company ID:
                                                                  Account Number:
 T1226              Qwest Corporation                             Status: Closed as of    01/31/2002
 Company Rep:       Kathy Perry                                   Initially Opened on:    01/07/2002
 Agency Rep:        Nancy Stanton                                 Closed on:              01/31/2002
Disputed Amount:    0                                             Referral:




Master              73820 Click here to locate the associated Master Complaint.
Complaint:

Complaint           Customer is very much against Qwest opt out program.
Description:        Wants UTC to stop the company from selling customer's private information

Results:            Qwest dropped its Opt Out plan and will not be sharing private information of its
                    customers.
Consumer Complaint                       Qwest Corporation                                                     73938



Customer Info
 Customer:                                                                  Primary Phone:
 Contact:                                                                   Other Phone:
 eMail Address:                                                             Fax:



Address
 Service                                                            Mailing
 Address:                                                           Address:
City, State, Zip:   City, State, Zip:

County:
                    Seattle, WA 98115                                                  , WA
                    King

Customer            Confidential                                  Paper Record
Information                                                       Indicator




Complaint Info
 Complaint Group: Customer Service       Lookup                   Complaint Keyword:          Privacy Of Information
 Company ID:
                                                                  Account Number:
 T1226              Qwest Corporation                             Status: Closed as of    01/31/2002
 Company Rep:       Kathy Perry                                   Initially Opened on:    01/10/2002
 Agency Rep:        Nancy Stanton                                 Closed on:              01/31/2002
Disputed Amount:    0                                             Referral:




Master              73820 Click here to locate the associated Master Complaint.
Complaint:

Complaint           MASTER COMPLAINT
Description:        CUSTOMER WANTS INFO PRIVACY
                    COULDN'T REACH COMPANY
                    Passed to K. Perry at Qwest via net w/rrr on Thursday, 1-10-02 at 3:55 pm

Results:
                    Qwest dropped its Opt Out plan and will not be sharing private information of its
                    customers.
Consumer Complaint                       Qwest Corporation                                                     73929



Customer Info
 Customer:                                                                  Primary Phone:
 Contact:                                                                   Other Phone:
 eMail Address:                                                             Fax:



Address
 Service                                                            Mailing
 Address:                                                           Address:
City, State, Zip:   City, State, Zip:

County:
                    Seattle, WA 98118                                                  , WA
                    King

Customer            Confidential                                  Paper Record
Information                                                       Indicator




Complaint Info
 Complaint Group: Customer Service       Lookup                   Complaint Keyword:          Privacy Of Information
 Company ID:
                                                                  Account Number:
 T1226              Qwest Corporation                             Status: Closed as of    01/31/2002
 Company Rep:       Kathy Perry                                   Initially Opened on:    01/10/2002
 Agency Rep:        Nancy Stanton                                 Closed on:              01/31/2002
Disputed Amount:    0                                             Referral:




Master              73820 Click here to locate the associated Master Complaint.
Complaint:

Complaint           MASTER COMPLAINT 73820
Description:        CUSTOMER WANTS INFO PRIVACY
                    COULD NOT REACH QWEST TO OPT OUT
                    Passed to Qwest to K. Perry via net w/rrr on Thursday, 1-10-02 at 1:40 pm

Results:            Qwest dropped its Opt Out plan and will not be sharing private information of its
                    customers.
Consumer Complaint                       Qwest Corporation                                                     73896



Customer Info
 Customer:                                                                  Primary Phone:
 Contact:                                                                   Other Phone:
 eMail Address:                                                             Fax:



Address
 Service                                                            Mailing
 Address:                                                           Address:
City, State, Zip:   City, State, Zip:

County:
                    Bellevue, WA 98004                                                 , WA
                    King

Customer            Confidential                                  Paper Record
Information                                                       Indicator




Complaint Info
 Complaint Group: Customer Service       Lookup                   Complaint Keyword:          Privacy Of Information
 Company ID:
                                                                  Account Number:
 T1226              Qwest Corporation                             Status: Closed as of    01/31/2002
 Company Rep:       Kathy Perry                                   Initially Opened on:    01/09/2002
 Agency Rep:        Nancy Stanton                                 Closed on:              01/31/2002
Disputed Amount:    0                                             Referral:




Master              73820 Click here to locate the associated Master Complaint.
Complaint:

Complaint           MASTER COMPLAINT #73820
Description:
                    CUSTOMER WANTS PRIVACY PROTECTION
                    Passed to K. Perry on Wednesday, 1-9-02 via net w/rrr at 4:13 PM

Results:
                    Qwest dropped its Opt Out plan and will not be sharing private information of its
                    customers.
Consumer Complaint                       Qwest Corporation                                                     73928



Customer Info
 Customer:                                                                  Primary Phone:
 Contact:                                                                   Other Phone:
 eMail Address:                                                             Fax:



Address
 Service                                                            Mailing
 Address:                                                           Address:
City, State, Zip:   City, State, Zip:

County:
                    Shelton, WA 98584                                                  , WA
                    Mason

Customer            Confidential                                  Paper Record
Information                                                       Indicator




Complaint Info
 Complaint Group: Customer Service       Lookup                   Complaint Keyword:          Privacy Of Information
 Company ID:
                                                                  Account Number:
 T1226              Qwest Corporation                             Status: Closed as of    01/31/2002
 Company Rep:       Kathy Perry                                   Initially Opened on:    01/10/2002
 Agency Rep:        Nancy Stanton                                 Closed on:              01/31/2002
Disputed Amount:    0                                             Referral:




Master              73820 Click here to locate the associated Master Complaint.
Complaint:

Complaint           CUSTOMER WANTS INFO PRIVACY
Description:        COULD NOT REACH QWEST TO OPT OUT
                    Passed to Qwest to K. Perry via net w/rrr on Thursday, 1-10-02 at 1:35 pm

Results:
                    Qwest dropped its Opt Out plan and will not be sharing private information of its
                    customers.
Consumer Complaint                       Qwest Corporation                                                     73875



Customer Info
 Customer:                                                                  Primary Phone:
 Contact:                                                                   Other Phone:
 eMail Address:                                                             Fax:



Address
 Service                                                            Mailing
 Address:                                                           Address:
City, State, Zip:   City, State, Zip:

County:
                    Tacoma, WA 98403                                                   , WA
                    Pierce

Customer            Confidential                                  Paper Record
Information                                                       Indicator




Complaint Info
 Complaint Group: Customer Service       Lookup                   Complaint Keyword:          Privacy Of Information
 Company ID:
                                                                  Account Number:
 T1226              Qwest Corporation                             Status: Closed as of    01/31/2002
 Company Rep:       Kathy Perry                                   Initially Opened on:    01/09/2002
 Agency Rep:        Nancy Stanton                                 Closed on:              01/31/2002
Disputed Amount:    0                                             Referral:




Master              73820 Click here to locate the associated Master Complaint.
Complaint:

Complaint           MASTER COMPLAINT 73820
Description:        CUSTOMER WANTS PRIVACY - can't reach company
                    Passed to K. Perry at Qwest via net w/rrr on Wednesday, 1-9-02 at 10:00 am

Results:
                    Qwest dropped its Opt Out plan and will not be sharing private information of its
                    customers.
Consumer Complaint                      Qwest Corporation                                                73917



Customer Info
 Customer:                                                           Primary Phone:
 Contact:                                                            Other Phone:
 eMail Address:                                                      Fax:



Address
 Service                                                     Mailing
 Address:                                                    Address:
City, State, Zip:   City, State, Zip:

County:
                    Seattle, WA 98115                                            , WA
                    King

Customer            Confidential                            Paper Record
Information                                                 Indicator




Complaint Info
 Complaint Group: Customer Service      Lookup              Complaint Keyword:          Privacy Of Information
 Company ID:
                                                            Account Number:
 T1226              Qwest Corporation                       Status: Closed as of    01/31/2002
 Company Rep:       Kathy Perry                             Initially Opened on:    01/10/2002
 Agency Rep:        Nancy Stanton                           Closed on:              01/31/2002
Disputed Amount:    0                                       Referral:




Complaint           CUSTOMER WANTS INFO PRIVACY
Description:        COULDN'T REACH COMPANY
                    Passed to K. Perry at Qwest via net w/rrr on Thursday, 1-10-02 at 11:50 am

Results:
                    Qwest dropped its Opt Out plan and will not be sharing private information of its
                    customers.
Consumer Complaint                       Qwest Corporation                                                     73933



Customer Info
 Customer:                                                                  Primary Phone:
 Contact:                                                                   Other Phone:
 eMail Address:                                                             Fax:



Address
 Service                                                            Mailing
 Address:                                                           Address:
City, State, Zip:   City, State, Zip:

County:
                    Olympia, WA 98506                                                  , WA
                    Thurston

Customer            Confidential                                  Paper Record
Information                                                       Indicator




Complaint Info
 Complaint Group: Customer Service       Lookup                   Complaint Keyword:          Privacy Of Information
 Company ID:
                                                                  Account Number:
 T1226              Qwest Corporation                             Status: Closed as of    01/31/2002
 Company Rep:       Kathy Perry                                   Initially Opened on:    01/10/2002
 Agency Rep:        Nancy Stanton                                 Closed on:              01/31/2002
Disputed Amount:    0                                             Referral:




Master              73820 Click here to locate the associated Master Complaint.
Complaint:

Complaint           MASTER COMPLAINT #73820
Description:        CUSTOMER WANTS INFO PRIVACY
                    COULD NOT REACH COMPANY TO OPT OUT
                    Passed to Qwest to K. Perry via net w/rrr on Thursday, 1-10-02 at 2:10 pm

Results:
                    Qwest dropped its Opt Out plan and will not be sharing private information of its
                    customers.
Consumer Complaint                       Qwest Corporation                                                     73843



Customer Info
 Customer:                                                                  Primary Phone:
 Contact:                                                                   Other Phone:
 eMail Address:                                                             Fax:



Address
 Service                                                            Mailing
 Address:                                                           Address:
City, State, Zip:   City, State, Zip:

County:
                    , WA                                                               , WA
                    king

Customer            Confidential                                  Paper Record
Information                                                       Indicator




Complaint Info
 Complaint Group: Customer Service       Lookup                   Complaint Keyword:          Privacy Of Information
 Company ID:
                                                                  Account Number:
 T1226              Qwest Corporation                             Status: Closed as of    01/31/2002
 Company Rep:       Kathy Perry                                   Initially Opened on:    01/07/2002
 Agency Rep:        Nancy Stanton                                 Closed on:              01/31/2002
Disputed Amount:    0                                             Referral:




Master              73820 Click here to locate the associated Master Complaint.
Complaint:

Complaint           Customer is against Opt Out program of Qwest
Description:

Results:            Qwest dropped its Opt Out plan and will not be sharing private information of its
                    customers.
Consumer Complaint                      Qwest Corporation                                                73905



Customer Info
 Customer:                                                           Primary Phone:
 Contact:                                                            Other Phone:
 eMail Address:                                                      Fax:



Address
 Service                                                     Mailing
 Address:                                                    Address:
City, State, Zip:   City, State, Zip:

County:
                    , WA                                                         , WA
                    KING

Customer            Confidential                            Paper Record
Information                                                 Indicator




Complaint Info
 Complaint Group: Customer Service      Lookup              Complaint Keyword:          Privacy Of Information
 Company ID:
                                                            Account Number:
 T1226              Qwest Corporation                       Status: Closed as of    01/31/2002
 Company Rep:       Kathy Perry                             Initially Opened on:    01/10/2002
 Agency Rep:        Nancy Stanton                           Closed on:              01/31/2002
Disputed Amount:    0                                       Referral:




Complaint           MASTER COMPLAINT 73820
Description:        CUSTOMER WANTS PRIVACY OF INFORMATION
                    COULD NOT REACH QWEST - FINALLY TRANSFERED TO QWEST ST.
                    PAUL WHO TRANSF. CUSTOMER TO A LANDFILL
                    Passed to Qwest to K. Perry on Thursday, 1-10-02 via net w/rrr at 9:45 am

Results:            Qwest dropped its Opt Out plan and will not be sharing private information of its
                    customers.
Consumer Complaint                       Qwest Corporation                                                     73819



Customer Info
 Customer:                                                                  Primary Phone:
 Contact:                                                                   Other Phone:
 eMail Address:                                                             Fax:



Address
 Service                                                            Mailing
 Address:                                                           Address:
City, State, Zip:   City, State, Zip:

County:
                    Bellevue, WA 98004                                                 , WA
                    King

Customer            Confidential                                  Paper Record
Information                                                       Indicator




Complaint Info
 Complaint Group: Customer Service       Lookup                   Complaint Keyword:          Privacy Of Information
 Company ID:
                                                                  Account Number:
 T1226              Qwest Corporation                             Status: Closed as of    01/31/2002
 Company Rep:       Kathy Perry                                   Initially Opened on:    01/07/2002
 Agency Rep:        Nancy Stanton                                 Closed on:              01/31/2002
Disputed Amount:    0                                             Referral:




Master              73820 Click here to locate the associated Master Complaint.
Complaint:

Complaint           Master Complaint 73820
Description:        CUSTOMER WANTS PRIVACY PROTECTION
                    Passed to Kathy Perry at Qwest via net w/rrr on Tues. 1-8-02 at 1:40 PM

Results:
                    Qwest dropped its Opt Out plan and will not be sharing private information of its
                    customers.
Consumer Complaint                       Qwest Corporation                                                     73819



Customer Info
 Customer:                                                                  Primary Phone:
 Contact:                                                                   Other Phone:
 eMail Address:                                                             Fax:



Address
 Service                                                            Mailing
 Address:                                                           Address:
City, State, Zip:   City, State, Zip:

County:
                    Bellevue, WA 98004                                                 , WA
                    King

Customer            Confidential                                  Paper Record
Information                                                       Indicator




Complaint Info
 Complaint Group: Customer Service       Lookup                   Complaint Keyword:          Privacy Of Information
 Company ID:
                                                                  Account Number:
 T1226              Qwest Corporation                             Status: Closed as of    01/31/2002
 Company Rep:       Kathy Perry                                   Initially Opened on:    01/07/2002
 Agency Rep:        Nancy Stanton                                 Closed on:              01/31/2002
Disputed Amount:    0                                             Referral:




Master              73820 Click here to locate the associated Master Complaint.
Complaint:

Complaint           Master Complaint 73820
Description:        CUSTOMER WANTS PRIVACY PROTECTION
                    Passed to Kathy Perry at Qwest via net w/rrr on Tues. 1-8-02 at 1:40 PM

Results:
                    Qwest dropped its Opt Out plan and will not be sharing private information of its
                    customers.
Consumer Complaint                       Qwest Corporation                                                     73829



Customer Info
 Customer:                                                                  Primary Phone:
 Contact:                                                                   Other Phone:
 eMail Address:                                                             Fax:



Address
 Service                                                            Mailing
 Address:                                                           Address:
City, State, Zip:   City, State, Zip:

County:
                    , WA                                                               , WA
                    King

Customer            Confidential                                  Paper Record
Information                                                       Indicator




Complaint Info
 Complaint Group: Customer Service       Lookup                   Complaint Keyword:          Privacy Of Information
 Company ID:
                                                                  Account Number:
 T1226              Qwest Corporation                             Status: Closed as of    01/31/2002
 Company Rep:       Kathy Perry                                   Initially Opened on:    01/07/2002
 Agency Rep:        Nancy Stanton                                 Closed on:              01/31/2002
Disputed Amount:    0                                             Referral:




Master              73820 Click here to locate the associated Master Complaint.
Complaint:

Complaint           MASTER COMPLAINT 73820
Description:
                    CUSTOMER WANTS PRIVACY ON INFORMATION - WAS NOT ABLE TO
                    REACH QWEST TO ADVISE

                    Passed to K. Perry at Qwest via net w/rrr on Tues. 1-8-02 at 1:30 pm

Results:
                    Qwest dropped its Opt Out plan and will not be sharing private information of its
                    customers.
Consumer Complaint                       Qwest Corporation                                                     73930



Customer Info
 Customer:                                                                  Primary Phone:
 Contact:                                                                   Other Phone:
 eMail Address:                                                             Fax:



Address
 Service                                                            Mailing
 Address:                                                           Address:
City, State, Zip:   City, State, Zip:

County:
                    Olympia, WA 98506                                                  , WA
                    Thurston

Customer            Confidential                                  Paper Record
Information                                                       Indicator




Complaint Info
 Complaint Group: Customer Service       Lookup                   Complaint Keyword:          Privacy Of Information
 Company ID:
                                                                  Account Number:
 T1226              Qwest Corporation                             Status: Closed as of    01/31/2002
 Company Rep:       Kathy Perry                                   Initially Opened on:    01/10/2002
 Agency Rep:        Nancy Stanton                                 Closed on:              01/31/2002
Disputed Amount:    0                                             Referral:




Master              73820 Click here to locate the associated Master Complaint.
Complaint:

Complaint           MASTER COMPLAINT 73820
Description:        CUSTOMER WANTS INFO PRIVACY
                    COULDN'T REACH COMPANY TO OPT OUT
                    Passed to K. Perry at Qwest via net w/rrr on Thursday, 1-10-02 at 1:50 PM

Results:            Qwest dropped its Opt Out plan and will not be sharing private information of its
                    customers.
Consumer Complaint                      Qwest Corporation                                                73864



Customer Info
 Customer:                                                           Primary Phone:
 Contact:                                                            Other Phone:
 eMail Address:                                                      Fax:



Address
 Service                                                     Mailing
 Address:                                                    Address:
City, State, Zip:   City, State, Zip:

County:
                    Spokane, WA 99217                                            , WA
                    Spokane

Customer            Confidential                            Paper Record
Information                                                 Indicator




Complaint Info
 Complaint Group: Customer Service      Lookup              Complaint Keyword:          Privacy Of Information
 Company ID:
                                                            Account Number:
 T1226              Qwest Corporation                       Status: Closed as of    01/31/2002
 Company Rep:       Kathy Perry                             Initially Opened on:    01/08/2002
 Agency Rep:        Nancy Stanton                           Closed on:              01/31/2002
Disputed Amount:    0                                       Referral:




Complaint           MASTER COMPLAINT #73820
Description:
                    WANTS PRIVACY PROTECTION
                    COULD NOT REACH QWEST TO OPT OUT

                    Passed to K. Perry/Qwest Tues. 1-8-02 4:10 PM via net w/rrr

Results:
                    Qwest dropped its Opt Out plan and will not be sharing private information of its
                    customers.
Consumer Complaint                      Qwest Corporation                                                73866



Customer Info
 Customer:                                                           Primary Phone:
 Contact:                                                            Other Phone:
 eMail Address:                                                      Fax:



Address
 Service                                                     Mailing
 Address:                                                    Address:
City, State, Zip:   City, State, Zip:

County:
                    Ridgefield, WA 98642                                         , WA
                    Clark

Customer            Confidential                            Paper Record
Information                                                 Indicator




Complaint Info
 Complaint Group: Customer Service      Lookup              Complaint Keyword:          Privacy Of Information
 Company ID:
                                                            Account Number:
 T1226              Qwest Corporation                       Status: Closed as of    01/31/2002
 Company Rep:       Kathy Perry                             Initially Opened on:    01/08/2002
 Agency Rep:        Nancy Stanton                           Closed on:              01/31/2002
Disputed Amount:    0                                       Referral:




Complaint           MASTER COMPLAINT 73820
Description:        WANTS PRIVACY PROTECTION
                    Passed to Qwest to K. Perry on Tuesday, 1-8-02 via net w/rrr at 4:23 PM

Results:
                    Qwest dropped its Opt Out plan and will not be sharing private information of its
                    customers.
Consumer Complaint                       Qwest Corporation                                                     73876



Customer Info
 Customer:                                                                  Primary Phone:
 Contact:                                                                   Other Phone:
 eMail Address:                                                             Fax:



Address
 Service                                                            Mailing
 Address:                                                           Address:
City, State, Zip:   City, State, Zip:

County:
                    Olympia, WA 98506                                                  , WA
                    Thurston

Customer            Confidential                                  Paper Record
Information                                                       Indicator




Complaint Info
 Complaint Group: Customer Service       Lookup                   Complaint Keyword:          Privacy Of Information
 Company ID:
                                                                  Account Number:
 T1226              Qwest Corporation                             Status: Closed as of    01/31/2002
 Company Rep:       Kathy Perry                                   Initially Opened on:    01/09/2002
 Agency Rep:        Nancy Stanton                                 Closed on:              01/31/2002
Disputed Amount:    0                                             Referral:




Master              73820 Click here to locate the associated Master Complaint.
Complaint:

Complaint           MASTER COMPLAINT #73820
Description:
                    WANTS PRIVACY - COULD NOT REACH QWEST

                    Passed to K. Perry at Qwest via net w/rrr on Wed. 1-9-02 at 10:03 AM

Results:
                    Qwest dropped its Opt Out plan and will not be sharing private information of its
                    customers.
Consumer Complaint                       Qwest Corporation                                                     73841



Customer Info
 Customer:                                                                  Primary Phone:
 Contact:                                                                   Other Phone:
 eMail Address:                                                             Fax:



Address
 Service                                                            Mailing
 Address:                                                           Address:
City, State, Zip:   City, State, Zip:

County:
                    , WA                                                               , WA
                    king

Customer            Confidential                                  Paper Record
Information                                                       Indicator




Complaint Info
 Complaint Group: Customer Service       Lookup                   Complaint Keyword:          Privacy Of Information
 Company ID:
                                                                  Account Number:
 T1226              Qwest Corporation                             Status: Closed as of    01/31/2002
 Company Rep:       Kathy Perry                                   Initially Opened on:    01/07/2002
 Agency Rep:        Nancy Stanton                                 Closed on:              01/31/2002
Disputed Amount:    0                                             Referral:




Master              73820 Click here to locate the associated Master Complaint.
Complaint:

Complaint           NO RELEASE OF PERSONAL AND ACCOUNT INFO
Description:        CUSTOMER COULD NOT REACH QWEST TO ADVISE

                    Passed to Kathy Perry at Qwest via net w/rrr on Tuesday, January 8, 2001 at
                    1:01 PM

Results:            Qwest dropped its Opt Out plan and will not be sharing private information of its
                    customers.
Consumer Complaint                       Qwest Corporation                                                     73931



Customer Info
 Customer:                                                                  Primary Phone:
 Contact:                                                                   Other Phone:
 eMail Address:                                                             Fax:



Address
 Service                                                            Mailing
 Address:                                                           Address:
City, State, Zip:   City, State, Zip:

County:
                    Olympia, WA 98501                                                  , WA
                    Thurston

Customer            Confidential                                  Paper Record
Information                                                       Indicator




Complaint Info
 Complaint Group: Customer Service       Lookup                   Complaint Keyword:          Privacy Of Information
 Company ID:
                                                                  Account Number:
 T1226              Qwest Corporation                             Status: Closed as of    01/31/2002
 Company Rep:       Kathy Perry                                   Initially Opened on:    01/10/2002
 Agency Rep:        Nancy Stanton                                 Closed on:              01/31/2002
Disputed Amount:    0                                             Referral:




Master              73820 Click here to locate the associated Master Complaint.
Complaint:

Complaint           MASTER COMPLAINT 73820
Description:        CUSTOMER WANTS INFO PRIVACY
                    COULD NOT REACH COMPANY
                    Passed to K. Perry at Qwest via net w/rrr on Thursday, 1-10-02 at 1:52 pm


Results:
                    Qwest dropped its Opt Out plan and will not be sharing private information of its
                    customers.
Consumer Complaint                       Qwest Corporation                                                     73861



Customer Info
 Customer:                                                                  Primary Phone:
 Contact:                                                                   Other Phone:
 eMail Address:                                                             Fax:



Address
 Service                                                            Mailing
 Address:                                                           Address:
City, State, Zip:   City, State, Zip:

County:
                    , WA                                                               , WA
                    king

Customer            Confidential                                  Paper Record
Information                                                       Indicator




Complaint Info
 Complaint Group: Customer Service       Lookup                   Complaint Keyword:          Privacy Of Information
 Company ID:
                                                                  Account Number:
 T1226              Qwest Corporation                             Status: Closed as of    01/31/2002
 Company Rep:       Kathy Perry                                   Initially Opened on:    01/08/2002
 Agency Rep:        Nancy Stanton                                 Closed on:              01/31/2002
Disputed Amount:    0                                             Referral:




Master              73820 Click here to locate the associated Master Complaint.
Complaint:

Complaint           MASTER COMPLAINT 73820
Description:
                    CUSTOMER WANTS PRIVACY PROTECTION
                    WAS UNABLE TO REACH QWEST

                    Passed complaint to K. Perry at Qwest via net w/rrr on Tuesday, 1-8-02 at 2:45
                    pm


Results:            Qwest dropped its Opt Out plan and will not be sharing the personal information
                    of its customers.
Consumer Complaint                       Qwest Corporation                                                     73898



Customer Info
 Customer:                                                                  Primary Phone:
 Contact:                                                                   Other Phone:
 eMail Address:                                                             Fax:



Address
 Service                                                            Mailing
 Address:                                                           Address:
City, State, Zip:   City, State, Zip:

County:
                    , WA                                                               , WA
                    king

Customer            Confidential                                  Paper Record
Information                                                       Indicator




Complaint Info
 Complaint Group: Customer Service       Lookup                   Complaint Keyword:          Privacy Of Information
 Company ID:
                                                                  Account Number:
 T1226              Qwest Corporation                             Status: Closed as of    01/31/2002
 Company Rep:       Kathy Perry                                   Initially Opened on:    01/09/2002
 Agency Rep:        Nancy Stanton                                 Closed on:              01/31/2002
Disputed Amount:    0                                             Referral:




Master              73820 Click here to locate the associated Master Complaint.
Complaint:

Complaint           MASTER COMPLAINT
Description:        CUST. WANTS INFO PRIVACY
                    COULDN'T REACH COMPANY
                    Passed to K. Perry at Qwest via net w/rrr on Wed. 1-9-02 at 4:20 PM

Results:
                    Qwest dropped its Opt Out plan and will not be sharing private information of its
                    customers.
Consumer Complaint                      Qwest Corporation                                                73990



Customer Info
 Customer:                                                           Primary Phone:
 Contact:                                                            Other Phone:
 eMail Address:                                                      Fax:



Address
 Service                                                     Mailing
 Address:                                                    Address:
City, State, Zip:   City, State, Zip:

County:
                    Tumwater, WA 98501                                           , WA
                    Thurston

Customer            Confidential                            Paper Record
Information                                                 Indicator




Complaint Info
 Complaint Group: Customer Service      Lookup              Complaint Keyword:          Privacy Of Information
 Company ID:
                                                            Account Number:
 T1226              Qwest Corporation                       Status: Closed as of    01/31/2002
 Company Rep:       Kathy Perry                             Initially Opened on:    01/14/2002
 Agency Rep:        Nancy Stanton                           Closed on:              01/31/2002
Disputed Amount:    0                                       Referral:




Complaint           Mrs. is objecting to Qwest forcing customers to opt out.
Description:        She didn't call Qwest to opt out, she called UTC instead.
                    Please put this customer on Qwest DO NOT CALL list per
                    customer request.

                    Passed to K. Perry at Qwest via net w/rrr on Monday, 1-14-02 at 2:10 pm
                    Brought to Kathy's attention that Mrs. needs to be on Qwest DO NOT CALL list.

Results:
                    Qwest dropped its Opt Out plan and will not be sharing private information of its
                    customers.
Consumer Complaint                      Qwest Corporation                                                74476



Customer Info
 Customer:                                                           Primary Phone:
 Contact:                                                            Other Phone:
 eMail Address:                                                      Fax:



Address
 Service                                                     Mailing
 Address:                                                    Address:
City, State, Zip:   City, State, Zip:

County:
                    Des Moines, WA 98198                                         , WA
                    King

Customer            Confidential                            Paper Record
Information                                                 Indicator




Complaint Info
 Complaint Group: Customer Service      Lookup              Complaint Keyword:          Privacy Of Information
 Company ID:
                                                            Account Number:
 T1226              Qwest Corporation                       Status: Closed as of    01/31/2002
 Company Rep:       Kathy Perry                             Initially Opened on:    01/31/2002
 Agency Rep:        Nancy Stanton                           Closed on:              01/31/2002
Disputed Amount:    0                                       Referral:               Pierce County Offices




Complaint           Mrs. doesn't want Qwest to require Opt out
Description:        Mrs. also wanted information on WTAP
                    Called Mrs. and gave her the info she wanted. It was not about WTAP since she
                    is already on WTAP but about a Senior discount.

Results:
                    Qwest dropped its Opt Out plan and will not be sharing private information of its
                    customers.
Consumer Complaint                       Qwest Corporation                                                     74027



Customer Info
 Customer:                                                                  Primary Phone:
 Contact:                                                                   Other Phone:
 eMail Address:                                                             Fax:



Address
 Service                                                            Mailing
 Address:                                                           Address:
City, State, Zip:   City, State, Zip:

County:
                    Burien, WA 98146                                                   , WA
                    King

Customer            Confidential                                  Paper Record
Information                                                       Indicator




Complaint Info
 Complaint Group: Customer Service       Lookup                   Complaint Keyword:          Privacy Of Information
 Company ID:
                                                                  Account Number:
 T1226              Qwest Corporation                             Status: Closed as of    01/31/2002
 Company Rep:       Kathy Perry                                   Initially Opened on:    01/16/2002
 Agency Rep:        Nancy Stanton                                 Closed on:              01/31/2002
Disputed Amount:    0                                             Referral:




Master              73820 Click here to locate the associated Master Complaint.
Complaint:

Complaint           Mr. cannot make contact with Qwest in order to opt out. He is very
Description:        frustrated. Tried for two days - could not get through. He wants UTC to take
                    action against Qwest.

                    Passed to K. Perry at Qwest via net w/rrr on Wed. 1-16-02 at 10:15 am

Results:
                    Qwest dropped its Opt Out plan and will not be sharing private information of its
                    customers.
Consumer Complaint                       Qwest Corporation                                                     73956



Customer Info
 Customer:                                                                  Primary Phone:
 Contact:                                                                   Other Phone:
 eMail Address:                                                             Fax:



Address
 Service                                                            Mailing
 Address:                                                           Address:
City, State, Zip:   City, State, Zip:

County:
                    Burien, WA 98146                                                   , WA
                    King

Customer            Confidential                                  Paper Record
Information                                                       Indicator




Complaint Info
 Complaint Group: Customer Service       Lookup                   Complaint Keyword:          Privacy Of Information
 Company ID:
                                                                  Account Number:
 T1226              Qwest Corporation                             Status: Closed as of    01/31/2002
 Company Rep:       Kathy Perry                                   Initially Opened on:    01/11/2002
 Agency Rep:        Nancy Stanton                                 Closed on:              01/31/2002
Disputed Amount:    0                                             Referral:




Master              73820 Click here to locate the associated Master Complaint.
Complaint:

Complaint           Mr. objects to having to contact Qwest to opt out. He does not feel that it is right
Description:        that customers would be forced to take the action of calling Qwest in order to
                    protect his right to privacy of his personal information.

                    Passed to Qwest to Kathy Perry on Friday, 1-11-02 at 1:25 pm

Results:
                    Qwest dropped its Opt Out plan and will not be sharing private information of its
                    customers.
Consumer Complaint                       Qwest Corporation                                                     74029



Customer Info
 Customer:                                                                  Primary Phone:
 Contact:                                                                   Other Phone:
 eMail Address:                                                             Fax:



Address
 Service                                                            Mailing
 Address:                                                           Address:
City, State, Zip:   City, State, Zip:

County:
                    Auburn, WA 98092                                                   , WA
                    King

Customer            Confidential                                  Paper Record
Information                                                       Indicator




Complaint Info
 Complaint Group: Customer Service       Lookup                   Complaint Keyword:          Privacy Of Information
 Company ID:
                                                                  Account Number:
 T1226              Qwest Corporation                             Status: Closed as of    01/31/2002
 Company Rep:       Kathy Perry                                   Initially Opened on:    01/16/2002
 Agency Rep:        Nancy Stanton                                 Closed on:              01/31/2002
Disputed Amount:    0                                             Referral:




Master              73820 Click here to locate the associated Master Complaint.
Complaint:

Complaint           Customer left VM re: Privacy OPT out issue
Description:        Mr. objects to his private info being used by Qwest or anyone else
                    He also objects to the negative response. Mr. believes it is absolutely wrong.
                    Mr. feels this idea is horrible and if it was a politician who came up with the opt
                    out concept, Mr. believes the politician should be removed from office.

                    Passed to Qwest to K. Perry on Wed. 1-16-02 at 10:50 am via net w/rrr

Results:            Qwest dropped its Opt Out plan and will not be sharing private information of its
                    customers.
Consumer Complaint                       Qwest Corporation                                                     74074



Customer Info
 Customer:                                                                  Primary Phone:
 Contact:                                                                   Other Phone:
 eMail Address:                                                             Fax:



Address
 Service                                                            Mailing
 Address:                                                           Address:
City, State, Zip:   City, State, Zip:

County:
                    Vancouver, WA 98661                                                , WA
                    Clark

Customer            Confidential                                  Paper Record
Information                                                       Indicator




Complaint Info
 Complaint Group: Customer Service       Lookup                   Complaint Keyword:          Privacy Of Information
 Company ID:
                                                                  Account Number:
 T1226              Qwest Corporation                             Status: Closed as of    01/30/2002
 Company Rep:       Kathy Perry                                   Initially Opened on:    01/17/2002
 Agency Rep:        Nancy Stanton                                 Closed on:              01/30/2002
Disputed Amount:    0                                             Referral:




Master              73820 Click here to locate the associated Master Complaint.
Complaint:
                    All of the current uproar regarding Quest's proposal to sell the private information
Complaint           gathered from there customers lies solely at the WUTC. Your primary concerns
Description:        have always been in the best interest of the companies you are supposed to
                    regulate, with the customers always riding up the rear. Your department has
                    always been aware that all companies were gathering information with the intent
                    of capitalizing on it and stood by and looked the other way, in fact you
                    encouraged it by your silence and inaction. If as you now state that you are
                    concerned about this breech of public trust, why were you not concerned years
                    ago when this subject first came up? Answer, you were to busy protecting the
                    corporate interests, and working hand in hand with them to lay the framework
                    and design the regulations for them so they would be within your sham legal
                    guidelines.

                    Now, if you are so concerned about this problem, I have a very simple solution
           for you. Issue a directive as follows: Any person, agency, company or
           corporation that has possession of any information on any citizen and makes
           any attempt to disseminate it shall reimburse each individual $100.00 per
           incident up to $10,000.00 annually. If they do not comply exactly to letter of the
           directive they can be sued in court for up to ten times the maximum fine.

           I guarantee this will cease anymore gathering and selling of information and
           perhaps restore some of the lost confidence the people have in government.

Results:   Qwest dropped plan
Consumer Complaint                       Qwest Corporation                                                   74069



Customer Info
 Customer:                                                                  Primary Phone:
 Contact:                                                                   Other Phone:
 eMail Address:                                                             Fax:



Address
 Service            NA                                              Mailing
 Address:                                                           Address:
City, State, Zip:   City, State, Zip:

County:
                    , WA                                                               , WA
                    King

Customer            Confidential                                  Paper Record
Information                                                       Indicator            Paper Record




Complaint Info
 Complaint Group: Customer Service       Lookup                   Complaint Keyword:        Privacy Of Information
 Company ID:                                                                               360-582-3019 332 11
                                                                  Account Number:
 T1226              Qwest Corporation                             Status: Closed as of     01/30/2002
 Company Rep:       Kathy Perry                                   Initially Opened on:     01/17/2002
 Agency Rep:        Nancy Stanton                                 Closed on:               01/30/2002
Disputed Amount:    0                                             Referral:




Master              73820 Click here to locate the associated Master Complaint.
Complaint:

Complaint           Mr. opened complaint via copy of letter sent to Qwest (see hard file)
Description:        "Under NO circumstances do you have permission to share ANY information
                    about his account with ANYONE except the iformation you have informed me
                    that you are permitted to share by law within your companies. "

                    Passed to Qwest to K. Perry via net w/rrr on Thurs. 1-17-02 at 9:55 am

Results:            Qwest dropped plan
Consumer Complaint                       Qwest Corporation                                                     74146

Customer Info
 Customer:                                                                  Primary Phone:
 Contact:                                                                   Other Phone:
 eMail Address:                                                             Fax:

Address
 Service                                                            Mailing
 Address:                                                           Address:
City, State, Zip:   City, State, Zip:

County:
                    Spokane, WA 99206                                                  , WA
                    Spokane

Customer            Confidential                                  Paper Record
Information                                                       Indicator



Complaint Info
 Complaint Group: Customer Service       Lookup                   Complaint Keyword:          Privacy Of Information
 Company ID:
                                                                  Account Number:
 T1226              Qwest Corporation                             Status: Closed as of    01/30/2002
 Company Rep:       Kathy Perry                                   Initially Opened on:    01/22/2002
 Agency Rep:        Nancy Stanton                                 Closed on:              01/30/2002
Disputed Amount:    0                                             Referral:



Master              73820 Click here to locate the associated Master Complaint.
Complaint:
                    I want to know why I have to inform the phone company if I Dont want my
Complaint           information passed to others. What gives them the right to do so in the first
Description:        place? Then when iI tried to inform them and ask them this question they first
                    insisted that I listen to their policy statement which iI had already heard on the
                    voicemail answering machine and read over several times before I called. When
                    I asked agian why I had to call them to tell them not to share in information she
                    said they didn't share the information and I asked again then why did I have to
                    call to tell them not to and it went around and around and they gave no answer
                    and said I had to call the customer service number which she did't have.

                    I think that the company people who make these policys should be be made to
                    answer the questions and not pass it on to some underling or attorney. Then
                    they should have all of thier personal and private information published in every
                    available venue. Then be sentenced to 6 years of listening to commercial
                    answering machine messages while maintaining a full bladder. That should cure
                    the situation.

Results:            Qwest withdrew its Opt Out plan
Consumer Complaint                       Qwest Corporation                                                     74081



Customer Info
 Customer:                                                                  Primary Phone:
 Contact:                                                                   Other Phone:
 eMail Address:                                                             Fax:



Address
 Service                                                            Mailing
 Address:                                                           Address:
City, State, Zip:   City, State, Zip:

County:
                    Spokane, WA 99216                                                  , WA
                    Spokane

Customer            Confidential                                  Paper Record
Information                                                       Indicator




Complaint Info
 Complaint Group: Customer Service       Lookup                   Complaint Keyword:          Privacy Of Information
 Company ID:
                                                                  Account Number:
 T1226              Qwest Corporation                             Status: Closed as of    01/30/2002
 Company Rep:       Kathy Perry                                   Initially Opened on:    01/17/2002
 Agency Rep:        Nancy Stanton                                 Closed on:              01/30/2002
Disputed Amount:    0                                             Referral:




Master              73820 Click here to locate the associated Master Complaint.
Complaint:

Complaint           Mr. is angry that it was so difficult to opt out.
Description:        He objects to having to listen to Qwest advertisements before he is given
                    opportunity to select menu options.
                    He is really angry because he says he spent six months getting his name off
                    solicitation lists only to see them resuming. Mr. confronted
                    Qwest about this and he was told that Qwest started selling his personal
                    information two weeks ago!!

                    Mr. feels Qwest should be fined for doing this.

Results:            Qwest dropped plan
Consumer Complaint                       Qwest Corporation                                                     74061



Customer Info
 Customer:                                                                  Primary Phone:
 Contact:                                                                   Other Phone:
 eMail Address:                                                             Fax:



Address
 Service                                                            Mailing
 Address:                                                           Address:
City, State, Zip:   City, State, Zip:

County:
                    Tumwater, WA 98501                                                 , WA
                    Thurston

Customer            Confidential                                  Paper Record
Information                                                       Indicator




Complaint Info
 Complaint Group: Customer Service       Lookup                   Complaint Keyword:          Privacy Of Information
 Company ID:
                                                                  Account Number:
 T1226              Qwest Corporation                             Status: Closed as of    01/30/2002
 Company Rep:       Kathy Perry                                   Initially Opened on:    01/17/2002
 Agency Rep:        Nancy Stanton                                 Closed on:              01/30/2002
Disputed Amount:    0                                             Referral:




Master              73820 Click here to locate the associated Master Complaint.
Complaint:

Complaint           customer is very unhappy with the way Qwest went about the whole privacy of
Description:        personal information notification to its customers. Doesn't feel customers should
                    have to contact Qwest to opt out. Then she couldn't reach Qwest after trying
                    multiple times.

                    Passed to Qwest to K. Perry at Qwest on Thursday, 1-17-02 via net w/rrr at 9:27
                    AM

Results:            Qwest dropped plan
Consumer Complaint                       Qwest Corporation                                                     74054



Customer Info
 Customer:                                                                  Primary Phone:
 Contact:                                                                   Other Phone:
 eMail Address:                                                             Fax:



Address
 Service                                                            Mailing
 Address:                                                           Address:
City, State, Zip:   City, State, Zip:

County:
                    Olympia, WA 98512                                                  , WA
                    Thurston

Customer            Confidential                                  Paper Record
Information                                                       Indicator




Complaint Info
 Complaint Group: Customer Service       Lookup                   Complaint Keyword:          Privacy Of Information
 Company ID:
                                                                  Account Number:
 T1226              Qwest Corporation                             Status: Closed as of    01/30/2002
 Company Rep:       Kathy Perry                                   Initially Opened on:    01/17/2002
 Agency Rep:        Nancy Stanton                                 Closed on:              01/30/2002
Disputed Amount:    0                                             Referral:




Master              73820 Click here to locate the associated Master Complaint.
Complaint:

Complaint           Mrs. did not receive anything in her bill on this issue. She had no phone number
Description:        at Qwest to call until she learned about it from the media.

Results:            Qwest dropped plan
Consumer Complaint                       Qwest Corporation                                                     74065



Customer Info
 Customer:                                                                  Primary Phone:
 Contact:                                                                   Other Phone:
 eMail Address:                                                             Fax:



Address
 Service                                                            Mailing
 Address:                                                           Address:
City, State, Zip:   City, State, Zip:

County:
                    Seattle, WA 98118                                                  , WA
                    King

Customer            Confidential                                  Paper Record
Information                                                       Indicator




Complaint Info
 Complaint Group: Customer Service       Lookup                   Complaint Keyword:          Privacy Of Information
 Company ID:
                                                                  Account Number:
 T1226              Qwest Corporation                             Status: Closed as of    01/30/2002
 Company Rep:       Kathy Perry                                   Initially Opened on:    01/17/2002
 Agency Rep:        Nancy Stanton                                 Closed on:              01/30/2002
Disputed Amount:    0                                             Referral:




Master              73820 Click here to locate the associated Master Complaint.
Complaint:

Complaint           Qwest opt out. Couldn't get through to company
Description:

Results:            Qwest dropped Opt Out Plan
Consumer Complaint                       Qwest Corporation                                                     74067



Customer Info
 Customer:                                                                  Primary Phone:
 Contact:                                                                   Other Phone:
 eMail Address:                                                             Fax:



Address
 Service                                                            Mailing
 Address:                                                           Address:
City, State, Zip:   City, State, Zip:

County:
                    Covington, WA 98042                                                , WA
                    King

Customer            Confidential                                  Paper Record
Information                                                       Indicator




Complaint Info
 Complaint Group: Customer Service       Lookup                   Complaint Keyword:          Privacy Of Information
 Company ID:
                                                                  Account Number:
 T1226              Qwest Corporation                             Status: Closed as of    01/30/2002
 Company Rep:       Kathy Perry                                   Initially Opened on:    01/17/2002
 Agency Rep:        Nancy Stanton                                 Closed on:              01/30/2002
Disputed Amount:    0                                             Referral:




Master              73820 Click here to locate the associated Master Complaint.
Complaint:

Complaint           Customer tried several times to get through to opt out with no luck.
Description:        Passed to Qwest via net w/rrr to K. Perry @Qwest via net w/rrr on
                    Thursday, 1-17-02 at 9:45 am

Results:            Qwest dropped plan
Consumer Complaint                       Qwest Corporation                                                     74106



Customer Info
 Customer:                                                                  Primary Phone:
 Contact:                                                                   Other Phone:
 eMail Address:                                                             Fax:



Address
 Service                                                            Mailing
 Address:                                                           Address:
City, State, Zip:   City, State, Zip:

County:
                    , WA                                                               , WA
                    king

Customer            Confidential                                  Paper Record
Information                                                       Indicator




Complaint Info
 Complaint Group: Customer Service       Lookup                   Complaint Keyword:          Privacy Of Information
 Company ID:
                                                                  Account Number:
 T1226              Qwest Corporation                             Status: Closed as of    01/30/2002
 Company Rep:       Kathy Perry                                   Initially Opened on:    01/18/2002
 Agency Rep:        Nancy Stanton                                 Closed on:              01/30/2002
Disputed Amount:    0                                             Referral:




Master              73820 Click here to locate the associated Master Complaint.
Complaint:

Complaint           Mrs. reports that when she finally got through to Qwest to opt out, the Qwest rep
Description:        hung up on her because she wouldn't purchase any of the
                    additional services the rep was trying to sell to her.

                    Passed to Qwest via net w/rrr to K. Perry at Qwest on Friday, 1-18-02
                    at 11:15 am

Results:            Qwest dropped program
Consumer Complaint                       Qwest Corporation                                                     74125



Customer Info
 Customer:                                                                  Primary Phone:
 Contact:                                                                   Other Phone:
 eMail Address:                                                             Fax:



Address
 Service                                                            Mailing
 Address:                                                           Address:
City, State, Zip:   City, State, Zip:

County:
                    , WA                                                               , WA
                    king

Customer            Confidential                                  Paper Record
Information                                                       Indicator




Complaint Info
 Complaint Group: Customer Service       Lookup                   Complaint Keyword:          Privacy Of Information
 Company ID:
                                                                  Account Number:
 T1226              Qwest Corporation                             Status: Closed as of    01/30/2002
 Company Rep:       Kathy Perry                                   Initially Opened on:    01/22/2002
 Agency Rep:        Nancy Stanton                                 Closed on:              01/30/2002
Disputed Amount:    0                                             Referral:




Master              73820 Click here to locate the associated Master Complaint.
Complaint:

Complaint           Mr. tried 5-6 times at 8-10 minutes each attempt to opt out
Description:        wants assurance that he is on opt out list at Qwest

                    Passed to K. Perry at Qwest on Tuesday, 1-22-02 / 8:40 am
                    via net w/rrr

Results:            Qwest dropped program
Consumer Complaint                       Qwest Corporation                                                     74130



Customer Info
 Customer:                                                                  Primary Phone:
 Contact:                                                                   Other Phone:
 eMail Address:                                                             Fax:



Address
 Service                                                            Mailing
 Address:                                                           Address:
City, State, Zip:   City, State, Zip:

County:
                    Mercer Island, WA 98040                                            , WA
                    King

Customer            Confidential                                  Paper Record
Information                                                       Indicator




Complaint Info
 Complaint Group: Customer Service       Lookup                   Complaint Keyword:          Privacy Of Information
 Company ID:
                                                                  Account Number:
 T1226              Qwest Corporation                             Status: Closed as of    01/30/2002
 Company Rep:       Kathy Perry                                   Initially Opened on:    01/22/2002
 Agency Rep:        Nancy Stanton                                 Closed on:              01/30/2002
Disputed Amount:    0                                             Referral:




Master              73820 Click here to locate the associated Master Complaint.
Complaint:

Complaint           Mr. totally against opt out - says this treads on privacy of individuals
Description:        wants to make certain that Qwest has him down as opting out
                    Passed to Qwest via net w/rrr to K. Perry on Tues. 1-22-02 9:30 am

Results:            Qwest dropped Opt Out program
Consumer Complaint                       Qwest Corporation                                                     74053



Customer Info
 Customer:                                                                  Primary Phone:
 Contact:                                                                   Other Phone:
 eMail Address:                                                             Fax:



Address
 Service                                                            Mailing
 Address:                                                           Address:
City, State, Zip:   City, State, Zip:

County:
                    Olympia, WA 98502                                                  , WA
                    Thurston

Customer            Confidential                                  Paper Record
Information                                                       Indicator




Complaint Info
 Complaint Group: Customer Service       Lookup                   Complaint Keyword:          Privacy Of Information
 Company ID:
                                                                  Account Number:
 T1226              Qwest Corporation                             Status: Closed as of    01/30/2002
 Company Rep:       Kathy Perry                                   Initially Opened on:    01/17/2002
 Agency Rep:        Nancy Stanton                                 Closed on:              01/30/2002
Disputed Amount:    0                                             Referral:




Master              73802 Click here to locate the associated Master Complaint.
Complaint:

Complaint           customer said she never rec'd anything in her billing about privacy and response
Description:        required until she heard about it on news. Wants opt out. Passed to Qwest to
                    K. Perry via net w/rrr on Thursday, 1-17-02
                    at 8:40 am

Results:            Qwest dropped plan
Consumer Complaint                       Qwest Corporation                                                     74064



Customer Info
 Customer:                                                                  Primary Phone:
 Contact:                                                                   Other Phone:
 eMail Address:                                                             Fax:



Address
 Service                                                            Mailing
 Address:                                                           Address:
City, State, Zip:   City, State, Zip:

County:
                    Mercer Island, WA 98040                                            , WA
                    King

Customer            Confidential                                  Paper Record
Information                                                       Indicator




Complaint Info
 Complaint Group: Customer Service       Lookup                   Complaint Keyword:          Privacy Of Information
 Company ID:
                                                                  Account Number:
 T1226              Qwest Corporation                             Status: Closed as of    01/30/2002
 Company Rep:       Kathy Perry                                   Initially Opened on:    01/17/2002
 Agency Rep:        Nancy Stanton                                 Closed on:              01/30/2002
Disputed Amount:    0                                             Referral:




Master              73820 Click here to locate the associated Master Complaint.
Complaint:

Complaint           Mr. feels Qwest should be made to confirm in writing that his name and personal
Description:        information will not be used by Qwest. Please make sure he is registered as
                    opting out

                    Passed to Qwest to K. Perry via net w/rrr on Thursday, 1-17-02 at
                    9:40 am.

Results:            Qwest dropped plan
Consumer Complaint                       Qwest Corporation                                                     74083



Customer Info
 Customer:                                                                  Primary Phone:
 Contact:                                                                   Other Phone:
 eMail Address:                                                             Fax:



Address
 Service                                                            Mailing
 Address:                                                           Address:
City, State, Zip:   City, State, Zip:

County:
                    , WA                                                               , WA
                    King

Customer            Confidential                                  Paper Record
Information                                                       Indicator




Complaint Info
 Complaint Group: Customer Service       Lookup                   Complaint Keyword:          Privacy Of Information
 Company ID:
                                                                  Account Number:
 T1226              Qwest Corporation                             Status: Closed as of    01/30/2002
 Company Rep:       Kathy Perry                                   Initially Opened on:    01/17/2002
 Agency Rep:        Nancy Stanton                                 Closed on:              01/30/2002
Disputed Amount:    0                                             Referral:




Master              73820 Click here to locate the associated Master Complaint.
Complaint:

Complaint           Mrs. contacted Qwest but does not trust that they followed through. She wants
Description:        to register complaint that she feels that Qwest should have to use an opt-in
                    option rather than opt out. Asked that UTC do all it can to make this happen.

                    Passed to K Perry @Qwest on Thurs. 1-17-02 at 1:30 PM

Results:            Qwest dropped plan
Consumer Complaint                       Qwest Corporation                                                     74128



Customer Info
 Customer:                                                                  Primary Phone:
 Contact:                                                                   Other Phone:
 eMail Address:                                                             Fax:



Address
 Service                                                            Mailing
 Address:                                                           Address:
City, State, Zip:   City, State, Zip:

County:
                    , WA                                                               , WA
                    king

Customer            Confidential                                  Paper Record
Information                                                       Indicator




Complaint Info
 Complaint Group: Customer Service       Lookup                   Complaint Keyword:          Privacy Of Information
 Company ID:
                                                                  Account Number:
 T1226              Qwest Corporation                             Status: Closed as of    01/30/2002
 Company Rep:       Kathy Perry                                   Initially Opened on:    01/22/2002
 Agency Rep:        Nancy Stanton                                 Closed on:              01/30/2002
Disputed Amount:    0                                             Referral:




Master              73820 Click here to locate the associated Master Complaint.
Complaint:

Complaint           Wants to be SURE she is opted out on privacy issue
Description:        Passed to Qwest 1-22-02 9:20 am to Perry via net w/rrr

Results:            Qwest dropped Opt Out program
Consumer Complaint                      Qwest Corporation                                                74107



Customer Info
 Customer:                                                           Primary Phone:
 Contact:                                                            Other Phone:
 eMail Address:                                                      Fax:



Address
 Service                                                     Mailing
 Address:                                                    Address:
City, State, Zip:   City, State, Zip:

County:
                    Seattle, WA 98103                                            , WA
                    King

Customer            Confidential                            Paper Record
Information                                                 Indicator




Complaint Info
 Complaint Group: Customer Service      Lookup              Complaint Keyword:          Privacy Of Information
 Company ID:
                                                            Account Number:
 T1226              Qwest Corporation                       Status: Closed as of    01/30/2002
 Company Rep:       Kathy Perry                             Initially Opened on:    01/18/2002
 Agency Rep:        Nancy Stanton                           Closed on:              01/30/2002
Disputed Amount:    0                                       Referral:




Complaint           Mr. opposes Qwest opt- out program. Couldn't reach company to be able to
Description:        protect his personal information.

                    Passed to K. Perry at Qwest via net w/rrr on Friday, 1-18-02 at 11:20 am

Results:            Qwest dropped plan
Consumer Complaint                       Qwest Corporation                                                     74062



Customer Info
 Customer:                                                                  Primary Phone:
 Contact:                                                                   Other Phone:
 eMail Address:                                                             Fax:



Address
 Service                                                            Mailing
 Address:                                                           Address:
City, State, Zip:   City, State, Zip:

County:
                    Seattle, WA 98102                                                  , WA
                    King

Customer            Confidential                                  Paper Record
Information                                                       Indicator




Complaint Info
 Complaint Group: Customer Service       Lookup                   Complaint Keyword:          Privacy Of Information
 Company ID:
                                                                  Account Number:
 T1226              Qwest Corporation                             Status: Closed as of    01/30/2002
 Company Rep:       Kathy Perry                                   Initially Opened on:    01/17/2002
 Agency Rep:        Nancy Stanton                                 Closed on:              01/30/2002
Disputed Amount:    0                                             Referral:




Master              73820 Click here to locate the associated Master Complaint.
Complaint:

Complaint           Mrs. had great difficulty getting through to opt out. And then she had to do it
Description:        twice. She feels Qwest should be required to confirm, in writing, that they have
                    successfully processed a customer's opt out.

Results:            Qwest dropped program
Consumer Complaint                       Qwest Corporation                                                     74340



Customer Info
 Customer:                                                                  Primary Phone:       NA
 Contact:                                                                   Other Phone:
 eMail Address:                                                             Fax:



Address
 Service                                                            Mailing
 Address:                                                           Address:
City, State, Zip:   City, State, Zip:

County:
                    Kirkland, WA 98033                                                 , WA
                    King

Customer            Confidential                                  Paper Record
Information                                                       Indicator




Complaint Info
 Complaint Group: Customer Service       Lookup                   Complaint Keyword:          Privacy Of Information
 Company ID:
                                                                  Account Number:
 T1226              Qwest Corporation                             Status: Closed as of    01/28/2002
 Company Rep:       Kathy Perry                                   Initially Opened on:    01/28/2002
 Agency Rep:        Nancy Stanton                                 Closed on:              01/28/2002
Disputed Amount:    0                                             Referral:




Master              73820 Click here to locate the associated Master Complaint.
Complaint:

Complaint           Mrs. asked Qwest for a response from the company that assures her in writing
Description:        that she is on the Opt Out list

                    Please send this customer something in writing confirming that she is on the Opt
                    Out list.

                    Passed to K. Perry at Qwest on Monday, 1-28-02 at 9:55 am via net w/rrr

Results:
Consumer Complaint                       Qwest Corporation                                                     74265



Customer Info
 Customer:                                                                  Primary Phone:
 Contact:                                                                   Other Phone:
 eMail Address:                                                             Fax:



Address
 Service                                                            Mailing
 Address:                                                           Address:
City, State, Zip:   City, State, Zip:

County:
                    New Castle, WA 98056                                               , WA
                    King

Customer            Confidential                                  Paper Record
Information                                                       Indicator




Complaint Info
 Complaint Group: Customer Service       Lookup                   Complaint Keyword:          Privacy Of Information
 Company ID:
                                                                  Account Number:
 T1226              Qwest Corporation                             Status: Closed as of    01/28/2002
 Company Rep:       Kathy Perry                                   Initially Opened on:    01/24/2002
 Agency Rep:        Nancy Stanton                                 Closed on:              01/28/2002
Disputed Amount:    0                                             Referral:




Master              73820 Click here to locate the associated Master Complaint.
Complaint:

Complaint           Mr. had a difficult time getting throught to Qwest and then when he did the rep
Description:        tried to convince him that he shouldn't opt out.

                    Mr. wants UTC to forbid Qwest from forcing customers to opt out in order to
                    protect their private information. Mr. very upset.

                    Passed to K. Perry at Qwest on Thursday, 1-24-02 at 3:45 pm via net w/rrr

Results:            Qwest wtihdrew program
Consumer Complaint                      Qwest Corporation                                                74378



Customer Info
 Customer:                                                           Primary Phone:
 Contact:                                                            Other Phone:
 eMail Address:                                                      Fax:



Address
 Service                                                     Mailing
 Address:                                                    Address:
City, State, Zip:   City, State, Zip:

County:
                    Tukwila, WA 98188                                            , WA
                    King

Customer            Confidential                            Paper Record
Information                                                 Indicator




Complaint Info
 Complaint Group: Customer Service      Lookup              Complaint Keyword:          Privacy Of Information
 Company ID:
                                                            Account Number:
 T1226              Qwest Corporation                       Status: Closed as of    01/28/2002
 Company Rep:       Kathy Perry                             Initially Opened on:    01/28/2002
 Agency Rep:        Nancy Stanton                           Closed on:              01/28/2002
Disputed Amount:    0                                       Referral:




Complaint           Mr. can't reach Qwest to opt out
Description:

Results:            Qwest withdrew program
Consumer Complaint                       Qwest Corporation                                                     74219



Customer Info
 Customer:                                                                  Primary Phone:
 Contact:                                                                   Other Phone:
 eMail Address:                                                             Fax:



Address
 Service                                                            Mailing
 Address:                                                           Address:
City, State, Zip:   City, State, Zip:

County:
                    Bremerton, WA 98312                                                , WA
                    Kitsap

Customer            Confidential                                  Paper Record
Information                                                       Indicator




Complaint Info
 Complaint Group: Customer Service       Lookup                   Complaint Keyword:          Privacy Of Information
 Company ID:
                                                                  Account Number:
 T1226              Qwest Corporation                             Status: Closed as of    01/28/2002
 Company Rep:       Kathy Perry                                   Initially Opened on:    01/24/2002
 Agency Rep:        Nancy Stanton                                 Closed on:              01/28/2002
Disputed Amount:    0                                             Referral:




Master              73820 Click here to locate the associated Master Complaint.
Complaint:

Complaint           Customer asked Qwest for written confirmation that her request to opt out was
Description:        actually implemented and Qwest refused.

                    Passed to Qwest to Kathy Perry asking her to send this customer a letter as
                    requested advising customer that she can rest assured that
                    she has been placed on the opt out list.

                    Passed Thursday, 1-24-02 via net w/rrr at 9:50 am



Results:            Qwest withdrew Opt Out Program
Consumer Complaint                       Qwest Corporation                                                  74152



Customer Info
 Customer:                                                                  Primary Phone:
 Contact:                                                                   Other Phone:
 eMail Address:                                                             Fax:



Address
 Service                                                            Mailing
 Address:                                                           Address:
City, State, Zip:   City, State, Zip:

County:
                    Pacific, WA 98047                                                  , WA
                    King

Customer            Confidential                                  Paper Record
Information                                                       Indicator




Complaint Info
 Complaint Group: Customer Service       Lookup                   Complaint Keyword:       Privacy Of Information
 Company ID:                                                                              253-891-1576-861
                                                                  Account Number:
 T1226              Qwest Corporation                             Status: Closed as of    01/28/2002
 Company Rep:       Kathy Perry                                   Initially Opened on:    01/22/2002
 Agency Rep:        Nancy Stanton                                 Closed on:              01/28/2002
Disputed Amount:    0                                             Referral:




Master              74820 Click here to locate the associated Master Complaint.
Complaint:

Complaint            I have been trying to access the Qwest "Opt Out" web site
Description:        (www.qwest.com/cpni) daily since January 7th after hearing about their decision
                    to distribute the personal information of their customers.

                    The web page listed above is not in service. I notified their web master who
                    stated "they are working on it".

                    I have also called the 1-877-628-3732 "Opt Out" number a minimum of 3 times
                    per day since January 7th but it is continually busy.

                    I feel that the way Qwest announced their intent to distribute the personal
                    information of their customers by publishing a notice in our phone bill (which I'm
                    sure very few people read) is irresponsible.
           As I already pay for unlisted service on one of my lines, the thought of their
           distributing this information to their other divisions (or as it is written, potentially
           to third parties)is both irresponsible and potentially a "Breach of Contract".

           I would appriciate if the Utility Commission would both look into the legalities
           associated to their distribution of personal customer information, especially with
           regard to those of us who pay for unlisted service as well as the poor haldling of
           their "Opt Out" program.

           What do you think the company should do to resolve your complaint?
           1. Be banned from utilizing simmilar notices within the
             customers monthly phone bill in the future. If they
             were forced to mail a seperate notice of intent, I
             would hope they would re-consider using these tactics
             as I am sure they are not appriciated by their
             customers.

           2. Be forced to extend the "opt out" deadline as no one
             can access their web site or reach a customer service
             representitive.

           3. Have the Attorney General investigate the legalities
             of their intended distribution of personal customer
             information and if illegal be sanctioned accordingly.

           4. Be forced to issue an apoligy to all of the customers
              who have wasted our valuable time trying to opt out of
             this rediculous marketing program.


           Conclusion:
           I apologize in advance for the mis-spellings but I cannot find a way to spell-
           check within your form. I appreciate the availibility of your web site and the
           ability to voice my concerns.

           Passed to Qwest to K. Perry via net w/rrr on Tuesday, 1-22-02 at 1:50 pm



Results:   Qwest dropped the Opt Out plan
Consumer Complaint                       Qwest Corporation                                                     74281



Customer Info
 Customer:                                                                  Primary Phone:
 Contact:                                                                   Other Phone:
 eMail Address:                                                             Fax:



Address
 Service            NA                                              Mailing
 Address:                                                           Address:
City, State, Zip:   City, State, Zip:

County:
                    , WA                                                               , WA
                    King

Customer            Confidential                                  Paper Record
Information                                                       Indicator




Complaint Info
 Complaint Group: Customer Service       Lookup                   Complaint Keyword:          Privacy Of Information
 Company ID:
                                                                  Account Number:
 T1226              Qwest Corporation                             Status: Closed as of    01/28/2002
 Company Rep:       Kathy Perry                                   Initially Opened on:    01/25/2002
 Agency Rep:        Nancy Stanton                                 Closed on:              01/28/2002
Disputed Amount:    0                                             Referral:




Master              73820 Click here to locate the associated Master Complaint.
Complaint:

Complaint           Mr. wants to opt out but cannot reach Qwest to do so.
Description:
                    Passed to Qwest to K. Perry via net w/rrr on Friday, 1-25-02 at 10:18 am

Results:            Qwest withdrew Opt Out program
Consumer Complaint                       Qwest Corporation                                                     74258



Customer Info
 Customer:                                                                  Primary Phone:
 Contact:                                                                   Other Phone:
 eMail Address:                                                             Fax:



Address
 Service                                                            Mailing
 Address:                                                           Address:
City, State, Zip:   City, State, Zip:

County:
                    New Castle, WA 98056                                               , WA
                    King

Customer            Confidential                                  Paper Record
Information                                                       Indicator




Complaint Info
 Complaint Group: Customer Service       Lookup                   Complaint Keyword:          Privacy Of Information
 Company ID:
                                                                  Account Number:
 T1226              Qwest Corporation                             Status: Closed as of    01/28/2002
 Company Rep:       Kathy Perry                                   Initially Opened on:    01/24/2002
 Agency Rep:        Nancy Stanton                                 Closed on:              01/28/2002
Disputed Amount:    0                                             Referral:




Master              73820 Click here to locate the associated Master Complaint.
Complaint:

Complaint           NO on opt out - Mr. thinks it is illegal for Qwest to do this
Description:        Willing to signatures or he wants to see a class action suite against Qwest

                    Passed to K. Perry at Qwest via net w/rrr on Thursday, 1-24-02
                    at 3 pm

Results:            Qwest withdrew program
Consumer Complaint                       Qwest Corporation                                                     74341



Customer Info
 Customer:                                                                  Primary Phone:
 Contact:                                                                   Other Phone:
 eMail Address:                                                             Fax:



Address
 Service                                                            Mailing
 Address:                                                           Address:
City, State, Zip:   City, State, Zip:

County:
                    Snohomish, WA 98296                                                , WA
                    Snohomish

Customer            Confidential                                  Paper Record
Information                                                       Indicator




Complaint Info
 Complaint Group: Customer Service       Lookup                   Complaint Keyword:          Privacy Of Information
 Company ID:
                                                                  Account Number:
 T1226              Qwest Corporation                             Status: Closed as of    01/28/2002
 Company Rep:       Kathy Perry                                   Initially Opened on:    01/28/2002
 Agency Rep:        Nancy Stanton                                 Closed on:              01/28/2002
Disputed Amount:    0                                             Referral:




Master              73820 Click here to locate the associated Master Complaint.
Complaint:

Complaint           Mr. "hates having to Opt Out" He wants a confirmation phone call or written
Description:        confirmation that he is on the Opt Out list. He does not trust Qwest to do what it
                    says it will do.

                    Passed to Qwest to Kathy Perry on Monday, 1-28-01 at 10:00 am

Results:
Consumer Complaint                       Qwest Corporation                                                     74247



Customer Info
 Customer:                                                                  Primary Phone:
 Contact:                                                                   Other Phone:
 eMail Address:                                                             Fax:



Address
 Service                                                            Mailing
 Address:                                                           Address:
City, State, Zip:   City, State, Zip:

County:
                    Seattle, WA 98103                                                  , WA
                    King

Customer            Confidential                                  Paper Record
Information                                                       Indicator




Complaint Info
 Complaint Group: Customer Service       Lookup                   Complaint Keyword:          Privacy Of Information
 Company ID:
                                                                  Account Number:
 T1226              Qwest Corporation                             Status: Closed as of    01/28/2002
 Company Rep:       Kathy Perry                                   Initially Opened on:    01/24/2002
 Agency Rep:        Nancy Stanton                                 Closed on:              01/28/2002
Disputed Amount:    0                                             Referral:




Master              73820 Click here to locate the associated Master Complaint.
Complaint:

Complaint           I have tried repeatedly to call the Quest opt-out line and its always busy. The
Description:        web page says something like "page cannot be reached". In effect, there is no
                    way to opt out of having even more people call you to sell you junk you don't
                    want. Can you help?

                    Passed to Qwest to Kathy Perry on Thursday, 1-24-02 at 1:25 pm




Results:            Qwewst withdrew Opt Out program
Consumer Complaint                       Qwest Corporation                                                     74206



Customer Info
 Customer:                                                                  Primary Phone:
 Contact:                                                                   Other Phone:
 eMail Address:                                                             Fax:



Address
 Service                                                            Mailing
 Address:                                                           Address:
City, State, Zip:   City, State, Zip:

County:
                    Seattle, WA NA                                                     , WA
                    King

Customer            Confidential                                  Paper Record
Information                                                       Indicator




Complaint Info
 Complaint Group: Customer Service       Lookup                   Complaint Keyword:          Privacy Of Information
 Company ID:
                                                                  Account Number:
 T1226              Qwest Corporation                             Status: Closed as of    01/28/2002
 Company Rep:       Kathy Perry                                   Initially Opened on:    01/23/2002
 Agency Rep:        Nancy Stanton                                 Closed on:              01/28/2002
Disputed Amount:    0                                             Referral:




Master              73820 Click here to locate the associated Master Complaint.
Complaint:

Complaint           -Customer called the 800 # provided and the call was transferred. On hold for
Description:        10 minutes and then the line disconnected.
                    -Customer called another number for QWEST, asked for a supervisor, rep
                    advised super would call him back.
                    -When the supervisor called him back, instead of taking the information and
                    opting the customer out, gave him yet another number to call.
                    The customer gave up.

                    Passed to K. Perry at Qwest via net w/rrr on Wednesday, 1-23-02 at 3:35 pm

Results:            Qwest withdrew Opt Out program
Consumer Complaint                       Qwest Corporation                                                  74157

Customer Info
 Customer:                                                                  Primary Phone:
 Contact:                                                                   Other Phone:
 eMail Address:                                                             Fax:

Address
 Service                                                            Mailing
 Address:                                                           Address:
City, State, Zip:   City, State, Zip:

County:
                    Kent, WA 98031                                                     , WA
                    King

Customer            Confidential                                  Paper Record
Information                                                       Indicator



Complaint Info
 Complaint Group: Customer Service       Lookup                   Complaint Keyword:       Privacy Of Information
 Company ID:                                                                              253-859-3470 748
                                                                  Account Number:
 T1226              Qwest Corporation                             Status: Closed as of    01/28/2002
 Company Rep:       Kathy Perry                                   Initially Opened on:    01/22/2002
 Agency Rep:        Nancy Stanton                                 Closed on:              01/28/2002
Disputed Amount:    0                                             Referral:



Master              73820 Click here to locate the associated Master Complaint.
Complaint:

Complaint           Cannot get through on "opt-out" telephone number (circuit busy signal on a
Description:        dozen attempts); "opt-out" website is not available. I do not want my account
                    information shared for marketing purposes. I have tried a dozen times to reach
                    Qwest's "opt-out" phone number and have gotten only circuit-busy signals. The
                    Qwest "opt-out" website (www.qwest.com/cpni) is not hooked up. The company
                    obviously does not want to allow its customers to opt out of its marketing of their
                    private account information.
                    PLEASE ISSUE AN EMERGENCY RULING PROHIBITING QWEST FROM
                    MARKETING CUSTOMER ACCOUNT INFORMATION!


Results:            Qwest dropped the plan
Consumer Complaint                       Qwest Corporation                                                  74160

Customer Info
 Customer:                                                                  Primary Phone:
 Contact:                                                                   Other Phone:
 eMail Address:                                                             Fax:

Address
 Service                                                            Mailing
 Address:                                                           Address:
City, State, Zip:   City, State, Zip:

County:
                    Vancouver, WA 98682-7061                                           , WA
                    clark
Customer            Confidential                                  Paper Record
Information                                                       Indicator


Complaint Info
 Complaint Group: Customer Service       Lookup                   Complaint Keyword:       Privacy Of Information
 Company ID:                                                                              360-883-1319
                                                                  Account Number:
 T1226              Qwest Corporation                             Status: Closed as of    01/28/2002
 Company Rep:       Kathy Perry                                   Initially Opened on:    01/22/2002
 Agency Rep:        Nancy Stanton                                 Closed on:              01/28/2002
Disputed Amount:    0                                             Referral:



Master              73820 Click here to locate the associated Master Complaint.
Complaint:
                    Multiple calls and attempts to e-mail opt-out instructions were thwarted by no
Complaint           answer at the phone number, and a broken web page. Only after calling Qwests
Description:        number to "establish or change" service did I reach someone who appeared to
                    help. Attempting to use "opt out" instructions in Qwest privacy flyer over the last
                    month. Calls to the 1-877 number have resulted in fast busy / all trunks busy or
                    ring no answer. Over one dozen calls wer placed at multiple times over multiple
                    days. Web site attempts during the fist week following the billing generated an
                    error...so internet submission did not work either. E-mail to the webmaster
                    including a cut/paste of the error message has not been answered. Qwest does
                    not appear serious about letting customers "opt out", and has not taken sufficient
                    steps to permit this. Their opt out provisions appear a sham to appear in
                    compliance when their actual desire is to have as few opt-out as possible,
                    guaranteeing a large solicitation pool. Qwest should insure the opt-out
                    instructions work the majority of the time. Constant fast busy and broken web
                    pages prevent customers from exercising their rights.
                    Because of persistent and pervasive problems to date, Qwest should be
                    required to extend the "opt out" deadline a minimum of an additional 60 days
                    (the original interval from the first December bill insert), before selling
                    information.

Results:            Qwest dropped the opt out plan
Consumer Complaint                       Qwest Corporation                                                     74284



Customer Info
 Customer:                                                                  Primary Phone:
 Contact:                                                                   Other Phone:
 eMail Address:                                                             Fax:



Address
 Service                                                            Mailing
 Address:                                                           Address:
City, State, Zip:   City, State, Zip:

County:
                    Seattle, WA 98119                                                  , WA
                    King

Customer            Confidential                                  Paper Record
Information                                                       Indicator




Complaint Info
 Complaint Group: Customer Service       Lookup                   Complaint Keyword:          Privacy Of Information
 Company ID:
                                                                  Account Number:
 T1226              Qwest Corporation                             Status: Closed as of    01/28/2002
 Company Rep:       Kathy Perry                                   Initially Opened on:    01/25/2002
 Agency Rep:        Nancy Stanton                                 Closed on:              01/28/2002
Disputed Amount:    0                                             Referral:




Master              73820 Click here to locate the associated Master Complaint.
Complaint:

Complaint           It took this customer three days of trying to get through to Qwest and then he did
Description:        rech them, customer reports that Qwest hung up on him.

                    Passed to Qwest to K. Perry on Fri. 1-25-02 at 10:50 am

Results:            Qwest withdrew opt out program
Consumer Complaint                       Qwest Corporation                                                     74282



Customer Info
 Customer:                                                                  Primary Phone:
 Contact:                                                                   Other Phone:
 eMail Address:                                                             Fax:



Address
 Service                                                            Mailing
 Address:                                                           Address:
City, State, Zip:   City, State, Zip:

County:
                    , WA                                                               , WA
                    King

Customer            Confidential                                  Paper Record
Information                                                       Indicator




Complaint Info
 Complaint Group: Customer Service       Lookup                   Complaint Keyword:          Privacy Of Information
 Company ID:
                                                                  Account Number:
 T1226              Qwest Corporation                             Status: Closed as of    01/28/2002
 Company Rep:       Kathy Perry                                   Initially Opened on:    01/25/2002
 Agency Rep:        Nancy Stanton                                 Closed on:              01/28/2002
Disputed Amount:    0                                             Referral:




Master              73820 Click here to locate the associated Master Complaint.
Complaint:

Complaint           Customer experienced great difficulty getting through to opt out and
Description:        was suspicious if Qwest would follow through. They did not.
                    Customer called back several days later on January 7th to check to see if Qwest
                    put her on the opt out list and was told that Qwest had no record of her call.
                    Mrs. furious and called UTC for help.

                    Left voice mail for Mrs. to get her mailing address so that she can be notified of
                    Docket 99014 outcome.

                    Passed to K. Perry at Qwest on Friday, 1-25-02 at 10:25 am

Results:            Qwest withdrew opt out program
Consumer Complaint                       Qwest Corporation                                                     73784



Customer Info
 Customer:                                                                  Primary Phone:
 Contact:                                                                   Other Phone:
 eMail Address:                                                             Fax:



Address
 Service                                                            Mailing
 Address:                                                           Address:
City, State, Zip:   City, State, Zip:

County:
                    Issaquah, WA 98075                                                 , WA
                    King

Customer            Confidential                                  Paper Record
Information                                                       Indicator




Complaint Info
 Complaint Group: Customer Service       Lookup                   Complaint Keyword:          Privacy Of Information
 Company ID:
                                                                  Account Number:
 T1226              Qwest Corporation                             Status: Closed as of    01/28/2002
 Company Rep:       Kathy Perry                                   Initially Opened on:    01/04/2002
 Agency Rep:        nancy stanton                                 Closed on:              01/28/2002
Disputed Amount:                                                  Referral:




Master              73820 Click here to locate the associated Master Complaint.
Complaint:
                    I am complaining about QWest's notification of account sharing information.
Complaint           They decided to use an opt-out system rather than opt-in, and provided easy-to-
Description:        miss information on how to go about opting out. I usually check through my bills
                    carefully and I missed it; I was informed of this system after reading an article in
                    The Seattle Times. I believe vast majority of customers will also miss the notice
                    and end up being opted-in without their consent. This is a major breach of
                    consumer privacy rights.
                    What do you think the company should do to resolve your complaint?
                     Opt-out program should be declared illegal and should be changed to opt-in

Results:            Qwest is ending its attempt to share and sell its customers' account information
                    per news release 1-29-02.
Consumer Complaint                       Qwest Corporation                                                     74239



Customer Info
 Customer:                                                                  Primary Phone:
 Contact:                                                                   Other Phone:
 eMail Address:                                                             Fax:



Address
 Service                                                            Mailing
 Address:                                                           Address:
City, State, Zip:   City, State, Zip:

County:
                    New Castle, WA 98056                                               , WA
                    King

Customer            Confidential                                  Paper Record
Information                                                       Indicator




Complaint Info
 Complaint Group: Customer Service       Lookup                   Complaint Keyword:          Privacy Of Information
 Company ID:
                                                                  Account Number:
 T1226              Qwest Corporation                             Status: Closed as of    01/28/2002
 Company Rep:       Kathy Perry                                   Initially Opened on:    01/24/2002
 Agency Rep:        Nancy Stanton                                 Closed on:              01/28/2002
Disputed Amount:    0                                             Referral:




Master              73820 Click here to locate the associated Master Complaint.
Complaint:

Complaint           Mrs. is extremely angry with Qwest. She had great difficulty reaching company
Description:        to opt out. When she finally reached a Qwest representative he told her that she
                    would be charged .75 cents per month in order to remain on the opt out list and
                    that there was nothing the rep could to help her. Mrs. very shaken by this and is
                    outraged

                    Passed to Qwest to K. Perry via net w/rrr on Thursday, 1-24-02 at 12:05 pm

Results:            Qwest withdrew Opt Out program
Consumer Complaint                       Qwest Corporation                                                  74163



Customer Info
 Customer:                                                                  Primary Phone:
 Contact:                                                                   Other Phone:
 eMail Address:                                                             Fax:



Address
 Service                                                            Mailing
 Address:                                                           Address:
City, State, Zip:   City, State, Zip:

County:
                    Seattle, WA 98108                                                  , WA
                    King

Customer            Confidential                                  Paper Record
Information                                                       Indicator




Complaint Info
 Complaint Group: Customer Service       Lookup                   Complaint Keyword:       Privacy Of Information
 Company ID:                                                                              206-722-8779 112
                                                                  Account Number:
 T1226              Qwest Corporation                             Status: Closed as of    01/28/2002
 Company Rep:       Kathy Perry                                   Initially Opened on:    01/23/2002
 Agency Rep:        Nancy Stanton                                 Closed on:              01/28/2002
Disputed Amount:    0                                             Referral:




Master              73820 Click here to locate the associated Master Complaint.
Complaint:
                     I had tried calling Qwest.. but can't get any one to talk to me.. waiting in line for
Complaint           a long time, the phone disconnected a few times. I had also try to go onto
Description:        Qwest's website to find a link to opt-out my information being shared by others.
                     I finally saw that news on King 5 and went into the website and found Qwest's
                    opt-out site to opt-out my account information. The website required me to enter
                    lots more information and I worry it could be used by others. I like it if it can just
                    ask what the phone number was and that would be it. People can just opt-out by
                    entering just their phone number or billing account number.

                    Passed to Kathy Perry at Qwest on Wed. 1-23-02 at 9:40 via net w/rrr


Results:            Qwest withdrew plan
Consumer Complaint                       Qwest Corporation                                                     74249



Customer Info
 Customer:                                                                  Primary Phone:
 Contact:                                                                   Other Phone:
 eMail Address:                                                             Fax:



Address
 Service                                                            Mailing
 Address:                                                           Address:
City, State, Zip:   City, State, Zip:

County:
                    Port Angeles, WA 98362                                             , WA
                    Clallam

Customer            Confidential                                  Paper Record
Information                                                       Indicator




Complaint Info
 Complaint Group: Customer Service       Lookup                   Complaint Keyword:          Privacy Of Information
 Company ID:
                                                                  Account Number:
 T1226              Qwest Corporation                             Status: Closed as of    01/28/2002
 Company Rep:       Kathy Perry                                   Initially Opened on:    01/24/2002
 Agency Rep:        Nancy Stanton                                 Closed on:              01/28/2002
Disputed Amount:    0                                             Referral:




Master              73820 Click here to locate the associated Master Complaint.
Complaint:

Complaint           Mrs. couldn't get through to Qwest having tried for hours to opt out.
Description:        Mrs. wants Opt in. Feels very resentful towards Qwest for the Opt out
                    requirement

                    Passed to K. Perry at Qwest on Thursday, 1-24-02 at 1:40 pm


Results:            Qwest withdrew program
Consumer Complaint                       Qwest Corporation                                                     74332



Customer Info
 Customer:                                                                  Primary Phone:
 Contact:                                                                   Other Phone:
 eMail Address:                                                             Fax:



Address
 Service                                                            Mailing
 Address:                                                           Address:
City, State, Zip:   City, State, Zip:

County:
                    , WA                                                               , WA
                    King

Customer            Confidential                                  Paper Record
Information                                                       Indicator




Complaint Info
 Complaint Group: Customer Service       Lookup                   Complaint Keyword:          Privacy Of Information
 Company ID:
                                                                  Account Number:
 T1226              Qwest Corporation                             Status: Closed as of    01/28/2002
 Company Rep:       Kathy Perry                                   Initially Opened on:    01/28/2002
 Agency Rep:        Nancy Stanton                                 Closed on:              01/28/2002
Disputed Amount:    0                                             Referral:




Master              73820 Click here to locate the associated Master Complaint.
Complaint:

Complaint           This customer was so frustrated at not being able to reach Qwest to opt out that
Description:        she counted the number of rings no answer - she counted
                    50 rings before being connected. Mrs. is STRONGLY against opt out.

                    Passed to Qwest to K. Perry on Monday, 1-28-02 at 8:45 am

Results:            Qwest withdrew program
Consumer Complaint                      Qwest Corporation                                                74334



Customer Info
 Customer:                                                           Primary Phone:
 Contact:                                                            Other Phone:
 eMail Address:                                                      Fax:



Address
 Service            NA                                       Mailing
 Address:                                                    Address:
City, State, Zip:   City, State, Zip:

County:
                    , WA                                                         , WA
                    King

Customer            Confidential                            Paper Record
Information                                                 Indicator




Complaint Info
 Complaint Group: Customer Service      Lookup              Complaint Keyword:          Privacy Of Information
 Company ID:
                                                            Account Number:
 T1226              Qwest Corporation                       Status: Closed as of    01/28/2002
 Company Rep:       Kathy Perry                             Initially Opened on:    01/28/2002
 Agency Rep:        Nancy Stanton                           Closed on:              01/28/2002
Disputed Amount:    0                                       Referral:




Complaint           Mr. said he wants UTC to "go after Qwest" He is opposed to opt out and states
Description:        that the information on how to opt out was "buried" and then customers couldn't
                    even reach a Qwest representative

                    Passed to Qwest to K. Perry via net w/rrr on Monday, 1-28-02 at 8:50 am

Results:            Qwest withdrew program
Consumer Complaint                       Qwest Corporation                                                     74169



Customer Info
 Customer:                                                                  Primary Phone:
 Contact:                                                                   Other Phone:
 eMail Address:                                                             Fax:



Address
 Service                                                            Mailing
 Address:                                                           Address:
City, State, Zip:   City, State, Zip:

County:
                    Kent, WA 98031                                                     , WA
                    King

Customer            Confidential                                  Paper Record
Information                                                       Indicator




Complaint Info
 Complaint Group: Customer Service       Lookup                   Complaint Keyword:          Privacy Of Information
 Company ID:
                                                                  Account Number:
 T1226              Qwest Corporation                             Status: Closed as of    01/28/2002
 Company Rep:       Kathy Perry                                   Initially Opened on:    01/23/2002
 Agency Rep:        Nancy Stanton                                 Closed on:              01/28/2002
Disputed Amount:    0                                             Referral:




Master              73820 Click here to locate the associated Master Complaint.
Complaint:

Complaint           Qwest Communications inserted a small flyer into their monthly bills. If it
Description:        were not for the local news I would not have read about their intent to
                    share my private information with their other Marketing Partners.

                    Friday, 1/11, I called the phone number in the flyer to "Opt out" of the
                    sharing of my private information. Not only did I have to deal with a pushy
                    person who wanted to make sure I "understood" the benefit of Qwest sharing
                    my information, I had to insist that they place me on their "Opt out" list.
                    After I continued to reiterate the point that I wanted to opt out, the
                    operator finally stopped pushing her point.

                    Saturday 1/12, I received a phone call, the person requested me by name and
                    identified themselves as Qwest Wireless. He wanted to know if I was happy
                    with my present wireless service. I told the person that I was not
           interested and that I had opted out of solicitation by Qwest.

           Immediately after the phone call on Saturday, I called back the Opt out
           phone line and advised that I had just received a phone call from one of
           their Marketing Partners, Qwest Wireless, at which point the operator
           advised me that it took two weeks for my Opt out to become active.

           This is plain wrong! Now my assumption is that for the next two week I
           will be subject to their solicitation and sharing of my information. Is
           this true? and can you stop this violation of my privacy?

           Thank you for any assistance you may be able to provide.


Results:   Qwest withdrew the Opt Out program
Consumer Complaint                      Qwest Corporation                                                74335



Customer Info
 Customer:                                                           Primary Phone:        NA
 Contact:                                                            Other Phone:
 eMail Address:                                                      Fax:



Address
 Service                                                     Mailing
 Address:                                                    Address:
City, State, Zip:   City, State, Zip:

County:
                    Mercer Island, WA 98040                                      , WA
                    King

Customer            Confidential                            Paper Record
Information                                                 Indicator




Complaint Info
 Complaint Group: Customer Service      Lookup              Complaint Keyword:          Privacy Of Information
 Company ID:
                                                            Account Number:
 T1226              Qwest Corporation                       Status: Closed as of    01/28/2002
 Company Rep:       Kathy Perry                             Initially Opened on:    01/28/2002
 Agency Rep:        Nancy Stanton                           Closed on:              01/28/2002
Disputed Amount:    0                                       Referral:




Complaint           Mr. tried for 3 consecutive weeks to opt out and never was able to get through -
Description:        this is totally unsatisfactory to Mr.

                    Passed to K. Perry @ Qwest on Monday, 2-28-02 at 8:55 am via net w/rrr

Results:
Consumer Complaint                       Qwest Corporation                                                   74172



Customer Info
 Customer:                                                                  Primary Phone:
 Contact:                                                                   Other Phone:
 eMail Address:                                                             Fax:



Address
 Service            NA                                              Mailing
 Address:                                                           Address:
City, State, Zip:   City, State, Zip:

County:
                    Sequim, WA 98382                                                   Sequim, WA 98382
                    Clallam

Customer            Confidential                                  Paper Record
Information                                                       Indicator            Paper Record




Complaint Info
 Complaint Group: Customer Service       Lookup                   Complaint Keyword:        Privacy Of Information
 Company ID:                                                                               360-582-0985 769
                                                                  Account Number:
 T1226              Qwest Corporation                             Status: Closed as of     01/28/2002
 Company Rep:       Kathy Perry                                   Initially Opened on:     01/23/2002
 Agency Rep:        Nancy Stanton                                 Closed on:               01/28/2002
Disputed Amount:    0                                             Referral:




Master              73820 Click here to locate the associated Master Complaint.
Complaint:
                    Following up on a news article about the attempts by Qwest to make it
Complaint           extraordinarily difficult for consumers to protect their privacy by being
Description:        able to opt out in respect of Qwest's dissemination/sale of confidential
                    consumer information related to their telephone services, I tried to find
                    the Qwest web page that would allow me to "opt out", but it was too well
                    concealed! I tried to send an e-mail, text as follows, to their e-mail
                    address, as displayed on their web site:
                    "Re. recent news reports about customer's rights to "opt-out" and forbid
                    Qwest from disclosing customer information to others for marketing purposes,
                    where is the web page that enables a customer to do this? It is very well
                    concealed! Pending your response please enter the following statement in
                    your records.
                    "Qwest and it subsidiaries are hereby expressly forbidden from releasing any
                    information relating to my telephone service and associated confidential
                    personal information to third parties, including affiliated companies,
           except where required by law".

           This is outrageous. Please investigate and bring the full weight of your
           office, as a guardian of the rights of the constituents of this state, to
           bear on this charlatan monopolistic organization. Please advise your
           intentions and proposed actions.

           Since then KOMO people provided me with the appropriate but well concealed
           Qwest site where I was able, I hope, to opt-out.

           Passed to Kathy Perry at Qwest via net w/rrr on Wednesday, 1-23-02
           at 11:25 am

Results:   Qwest withdrew the Opt Out plan
Consumer Complaint                       Qwest Corporation                                                     74248



Customer Info
 Customer:                                                                  Primary Phone:
 Contact:                                                                   Other Phone:
 eMail Address:                                                             Fax:



Address
 Service                                                            Mailing
 Address:                                                           Address:
City, State, Zip:   City, State, Zip:

County:
                    Seattle, WA 98102                                                  , WA
                    King

Customer            Confidential                                  Paper Record
Information                                                       Indicator




Complaint Info
 Complaint Group: Customer Service       Lookup                   Complaint Keyword:          Privacy Of Information
 Company ID:
                                                                  Account Number:
 T1226              Qwest Corporation                             Status: Closed as of    01/28/2002
 Company Rep:       Kathy Perry                                   Initially Opened on:    01/24/2002
 Agency Rep:        Nancy Stanton                                 Closed on:              01/28/2002
Disputed Amount:    0                                             Referral:




Master              73820 Click here to locate the associated Master Complaint.
Complaint:

Complaint           Mr. feels that the Qwest notice to customers was deceptive and misleading. Mr.
Description:        greatly resents Qwest forcing the customer to take action and the outrageous
                    part of it all, he couldn't get through to opt out. Mr. also believes that Qwest will
                    sell his personal information to outside vendors.

                    Passed to Kathy Perry at Qwest on Thursday, 1-24-02 at 1:35 pm


Results:
Consumer Complaint                       Qwest Corporation                                                     74195



Customer Info
 Customer:                                                                  Primary Phone:
 Contact:                                                                   Other Phone:
 eMail Address:                                                             Fax:



Address
 Service                                                            Mailing
 Address:                                                           Address:
City, State, Zip:   City, State, Zip:

County:
                    Mercer Island, WA 98040                                            , WA
                    King

Customer            Confidential                                  Paper Record
Information                                                       Indicator




Complaint Info
 Complaint Group: Customer Service       Lookup                   Complaint Keyword:          Privacy Of Information
 Company ID:
                                                                  Account Number:
 T1226              Qwest Corporation                             Status: Closed as of    01/28/2002
 Company Rep:       Kathy Perry                                   Initially Opened on:    01/23/2002
 Agency Rep:        Nancy Stanton                                 Closed on:              01/28/2002
Disputed Amount:    0                                             Referral:




Master              73820 Click here to locate the associated Master Complaint.
Complaint:

Complaint           Customer was unable to reach Qwest to opt out. Wants assurance that she is
Description:        on the opt out list.

                    Passed to K. Perry at Qwest via net w/rrr on Wed. 1-23-02 at 2:37 pm

Results:            Qwest withdrew Opt Out program
Consumer Complaint                       Qwest Corporation                                                     74264



Customer Info
 Customer:                                                                  Primary Phone:
 Contact:                                                                   Other Phone:
 eMail Address:                                                             Fax:



Address
 Service                                                            Mailing
 Address:                                                           Address:
City, State, Zip:   City, State, Zip:

County:
                    Seattle, WA 98115                                                  , WA
                    King

Customer            Confidential                                  Paper Record
Information                                                       Indicator




Complaint Info
 Complaint Group: Customer Service       Lookup                   Complaint Keyword:          Privacy Of Information
 Company ID:
                                                                  Account Number:
 T1226              Qwest Corporation                             Status: Closed as of    01/28/2002
 Company Rep:       Kathy Perry                                   Initially Opened on:    01/24/2002
 Agency Rep:        Nancy Stanton                                 Closed on:              01/28/2002
Disputed Amount:    0                                             Referral:




Master              73820 Click here to locate the associated Master Complaint.
Complaint:

Complaint           Customer was unable to reach Qwest to opt out
Description:        Does not want Qwest to be allowed to force customers to call the comapny to
                    protect personal information - this is not right per customer.

                    Passed to K. Perry at Qwest via net w/rrr on Thursday, 1-24-02 at 3:35 pm

Results:            Qwest withdrew program

								
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