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					Date Created: 04/01/2010



                                     Satisfaction Performance Report (SPR)

                                            Ticketmaster Enterprise Browse
                                            March 01, 2010 - March 31, 2010
                                                    (FSR) Site=UK
                                               Survey Respondents: 951


                                        SPR Contains:
                                        - Satisfaction Summary
                                        - Priority Map
                                        - Average Model Question Scores
                                        - Satisfaction and Element Trendlines
                                        - Model Question Answer Distributions
                                        - Custom Question Answer Distributions
                                        - Open-Ended Responses
                                        - CPP Responses




ForeSee Results, Inc. Confidential                            1                  Satisfaction Performance Report
Date Created: 04/01/2010


                                                                    Ticketmaster Enterprise Browse
                                                                         Satisfaction Summary
                                                                    March 01, 2010 - March 31, 2010
                                                                             (FSR) Site=UK
                                                                                                     Impact on
                                                        Impact on               Customer               Future
          Elements                          Score1        Sat2                 Satisfaction          Behavior3   Future Behaviors                  Score
          Look and Feel                       70           0.7                                          4.1      Likelihood to Return               80
                                                                                   66
          Navigation                          65           2.8                                          4.3      Purchase Online                    78
          Search                              68           1.5                  Number of               4.9      Recommend                          73
          Site Performance                    70           0.7                 respondents:
                                                                                   951




          1                                                                                      3
           The Score is a weighted average of responses to 2-4                                    The Impact on Future Behavior is the improvement to that
          individual survey questions, which comprise the overall                                Future Behavior we would expect based on improving overall
          Score for an Element.                                                                  Satisfaction by 5 points.


          2
           The Impact on Sat. is the improvement to overall
          Satisfaction we would expect based on improving that
          Element's score by 5 points.




ForeSee Results, Inc. Confidential                                                   2                                              Satisfaction Performance Report
Date Created: 04/01/2010




                                                                 Ticketmaster Enterprise Browse
                                                                          Priority Map
                                                                 March 01, 2010 - March 31, 2010
                                                                         (FSR) Site=UK
                              STATUS QUO REQUIRED                                             MAINTAIN OR IMPROVE


     High



                                     Look and Feel
           70                            70, 0.7
                                     Site Performance
                                           70, 0.7                             Search
   SCORE




                                                                               68, 1.5




                                                                                                                               Navigation
                                                                                                                                65, 2.8




    Low

           60
                0.4   Low                   MONITOR                 1.4                            TOP PRIORITY
                                                                                                        2.4             High
Key:
Position of each bubble indicates its score and impact                       IMPACT
Size of each bubble also indicates the relative size of impact




ForeSee Results, Inc. Confidential                                             3                              Satisfaction Performance Report
Date Created: 04/01/2010                                             Ticketmaster Enterprise Browse
                                                                     Average Model Question Scores
                                                                     March 01, 2010 - March 31, 2010
                                                                             (FSR) Site=UK

                                                                                                             Average
    Measured Questions                                                                                        Score      Impact
    Look and Feel                                                                                              70          0.7
    Please rate the visual appeal of this site.                                                                7.2
    Please rate the balance of graphics and text on this site.                                                 7.3
    Please rate the readability of the pages on this site.                                                     7.4
    Navigation                                                                                                 65          2.8
    Please rate how well the site is organized.                                                                7.0
    Please rate the options available for navigating this site.                                                6.8
    Please rate how well the site layout helps you find what you are looking for.                              6.8
    Please rate the number of clicks to get where you want on this site.                                       6.6
    Search                                                                                                     68          1.5
    Please rate the relevance of search results on this site.                                                  7.3
    Please rate the organization of search results on this site.                                               7.2
    Please rate how well the search results help you decide what to select.                                    7.1
    Please rate how well the search feature helps you to narrow the results to find what you want.             6.9
    Site Performance                                                                                           70          0.7
    Please rate how quickly pages load on this site.                                                           7.2
    Please rate the consistency of speed from page to page on this site.                                       7.2
    Please rate the ability to load pages without getting error messages on this site.                         7.5
    Satisfaction                                                                                               66
    What is your overall satisfaction with this site?                                                          7.1
    How well does this site meet your expectations?                                                            7.0
    How does this site compare to your idea of an ideal website?                                               6.7
    Likelihood to Return                                                                                       80          4.1
    How likely are you to return to this site to look for tickets?                                             8.2
    Purchase Online                                                                                            78          4.3
    How likely are you to make an online purchase from this site in the future?                                8.0
    Recommend                                                                                                  73          4.9
    How likely are you to recommend this site to someone else?                                                 7.6




ForeSee Results, Inc. Confidential                                                  4                  Satisfaction Performance Report
Date Created: 04/01/2010




                                                  Ticketmaster Enterprise Browse
                                                  Number of Survey Respondents
                                                  March 01, 2010 - March 31, 2010
                                                          (FSR) Site=UK
                          1,000


                           900


                           800


                           700
  Number of Respondents




                           600


                           500


                           400


                           300


                           200


                           100


                             0
                                      Oct-09   Nov-09         Dec-09            Jan-10   Feb-10              Mar-10
                                  N    153      417            920               938      918                 951


                                                                 Time Periods




ForeSee Results, Inc. Confidential                               5                                Satisfaction Performance Report
Date Created: 04/01/2010




                                                  Ticketmaster Enterprise Browse
                                                      Satisfaction Trendlines
                                                  March 01, 2010 - March 31, 2010
                                                          (FSR) Site=UK
                            100




                             90




                             80
  Satisfaction Score




                             70




                             60




                             50




                             40
                                      Oct-09   Nov-09         Dec-09            Jan-10   Feb-10              Mar-10
                       Satisfaction    62       63              62               64       66                  66


                                                                 Time Periods




ForeSee Results, Inc. Confidential                               6                                Satisfaction Performance Report
Date Created: 04/01/2010




                                                    Ticketmaster Enterprise Browse
                                                 Elements with Satisfaction Trendlines
                                                    March 01, 2010 - March 31, 2010
                                                            (FSR) Site=UK
                       100


                         90


                         80


                         70
  Score




                         60


                         50


                         40
                                     Oct-09   Nov-09          Dec-09           Jan-10    Feb-10              Mar-10
          Look and Feel               68       69              69               69        70                   70
          Navigation                  61       61              61               62        64                   65
          Search                      66       67              66               67        69                   68
          Site Performance            68       67              69               70        71                   70
          Satisfaction                62       63              62               64        66                   66




                                                                Time Periods




ForeSee Results, Inc. Confidential                               7                                Satisfaction Performance Report
Date Created: 04/01/2010




                                                    Ticketmaster Enterprise Browse
                                              Future Behaviors with Satisfaction Trendlines
                                                     March 01, 2010 - March 31, 2010
                                                             (FSR) Site=UK
                         100



                          90



                          80
  Score




                          70



                          60



                          50



                          40
                                     Oct-09   Nov-09         Dec-09          Jan-10           Feb-10                Mar-10
          Likelihood to Return        78       77             76              78               80                     80
          Purchase Online             77       76             74              76               78                     78
          Recommend                   71       71             69              71               74                     73
          Satisfaction                62       63             62              64               66                     66




                                                             Time Periods




ForeSee Results, Inc. Confidential                            8                                        Satisfaction Performance Report
Date Created: 04/01/2010




                                                      Ticketmaster Enterprise Browse
                                                   Look and Feel - Scores and Distributions
                                                       March 01, 2010 - March 31, 2010
                                                               (FSR) Site=UK
                                                              (Avg. Score: 70)



      Please rate the
  readability of the pages
        on this site.       1%
                           2% 2%3%    7%     11%             18%                   25%                 14%              17%
      Avg Score: 7.4
          N*: 951




 Please rate the balance
 of graphics and text on
        this site.        1% 3%
                         2%2%         9%      11%                20%                     28%                 12%           13%
     Avg Score: 7.3
         N*: 951




    Please rate the visual
     appeal of this site.
                            1%
                           2% 2% 3%    10%         12%             18%                   27%                 12%          13%
       Avg Score: 7.2
          N*: 951



                            0%               20%                   40%                 60%                  80%                   100%
  * N values exclude
   "Don't Know"                                          1   2     3       4   5   6     7     8   9   10



ForeSee Results, Inc. Confidential                                     9                                      Satisfaction Performance Report
Date Created: 04/01/2010




                                                          Ticketmaster Enterprise Browse
                                                        Navigation - Scores and Distributions
                                                          March 01, 2010 - March 31, 2010
                                                                   (FSR) Site=UK
                                                                  (Avg. Score: 65)


  Please rate the number
   of clicks to get where
   you want on this site.          6% 2% 6%      7%         8%        11%                17%             19%              12%              12%
       Avg Score: 6.6
           N*: 951

    Please rate how well
     the site layout helps
    you find what you are
                                   6% 2% 4% 5%        9%         10%                 17%               20%              13%               13%
          looking for.
        Avg Score: 6.8
            N*: 951

  Please rate the options
  available for navigating
          this site.           5% 2%4%     6%         11%            11%                 19%             20%              12%              11%
      Avg Score: 6.8
           N*: 951


     Please rate how well
     the site is organized.
                               4% 2% 4% 4%       8%          12%                16%                22%                  14%               14%
         Avg Score: 7
            N*: 951


                              0%                  20%                       40%                    60%                  80%                       100%
  * N values exclude
   "Don't Know"                                                  1     2    3        4     5   6   7     8     9   10



ForeSee Results, Inc. Confidential                                              10                                            Satisfaction Performance Report
Date Created: 04/01/2010




                                                         Ticketmaster Enterprise Browse
                                                        Search - Scores and Distributions
                                                         March 01, 2010 - March 31, 2010
                                                                  (FSR) Site=UK
                                                                 (Avg. Score: 68)

   Please rate how well
    the search feature
  helps you to narrow the
                                5% 3%2%3%        9%         11%              20%                      23%              12%           13%
  results to find what you
            want.
     Avg Score: 6.9…

   Please rate how well
  the search results help
    you decide what to
                                     2%
                                4% 2% 3%     8%          12%             17%                    23%              14%               15%
          select.
      Avg Score: 7.1
         N*: 951

       Please rate the
   organization of search
     results on this site.         2%
                                4%1% 4%     8%         10%             17%                      27%                   15%            13%
       Avg Score: 7.2
           N*: 951


         Please rate the
      relevance of search
       results on this site.       2%
                                4%1% 3%    7%         10%          16%                    24%                   18%                15%
         Avg Score: 7.3
             N*: 951


                               0%                 20%                    40%                    60%                   80%                   100%
  * N values exclude
   "Don't Know"                                                1   2     3        4   5   6      7     8    9   10



ForeSee Results, Inc. Confidential                                           11                                         Satisfaction Performance Report
Date Created: 04/01/2010




                                                            Ticketmaster Enterprise Browse
                                                      Site Performance - Scores and Distributions
                                                            March 01, 2010 - March 31, 2010
                                                                    (FSR) Site=UK
                                                                   (Avg. Score: 70)


 Please rate the ability to
    load pages without
 getting error messages
                                   1%
                               4% 2% 3%   7%        9%            12%                 20%                  21%                     21%
        on this site.
      Avg Score: 7.5
          N*: 951



       Please rate the
    consistency of speed
    from page to page on
                                   2%
                               3%2% 4%     9%         10%               18%                      24%                  15%                13%
          this site.
       Avg Score: 7.2
           N*: 951




 Please rate how quickly
 pages load on this site.
                          3%2% 4% 4%           9%        9%             16%                     23%               16%                  15%
     Avg Score: 7.2
         N*: 951



                              0%                20%                      40%                     60%                  80%                       100%
  * N values exclude
   "Don't Know"                                               1     2    3        4     5   6     7    8    9    10



ForeSee Results, Inc. Confidential                                           12                                             Satisfaction Performance Report
Date Created: 04/01/2010




                                                            Ticketmaster Enterprise Browse
                                                         Satisfaction - Scores and Distributions
                                                            March 01, 2010 - March 31, 2010
                                                                      (FSR) Site=UK
                                                                     (Avg. Score: 66)



   How does this site
 compare to your idea of
   an ideal website?               7%   4% 4% 4%      8%           11%                  17%                   21%              14%           12%
    Avg Score: 6.7
        N*: 951




  How well does this site
       meet your
     expectations?                 7%   3% 3% 5%   6%       9%               16%                      22%                16%               15%
      Avg Score: 7
        N*: 951




     What is your overall
     satisfaction with this
             site?                 7%   3% 4% 3% 5%       8%             15%                      23%                   17%               16%
       Avg Score: 7.1
            N*: 951



                              0%                   20%                       40%                        60%                   80%                   100%
  * N values exclude
   "Don't Know"                                                1         2     3        4     5   6     7      8    9   10



ForeSee Results, Inc. Confidential                                                 13                                           Satisfaction Performance Report
Date Created: 04/01/2010




                                                           Ticketmaster Enterprise Browse
                                                   Likelihood to Return - Scores and Distributions
                                                           March 01, 2010 - March 31, 2010
                                                                   (FSR) Site=UK
                                                                  (Avg. Score: 80)




   How likely are you to
 return to this site to look
        for tickets?                2%
                                5% 2% 2% 5% 4%   7%         13%            16%                         46%
      Avg Score: 8.2
          N*: 951




                               0%            20%                  40%                    60%                80%                   100%
  * N values exclude
   "Don't Know"                                         1     2   3        4     5   6   7     8   9   10



ForeSee Results, Inc. Confidential                                    14                                      Satisfaction Performance Report
Date Created: 04/01/2010




                                                        Ticketmaster Enterprise Browse
                                                   Purchase Online - Scores and Distributions
                                                        March 01, 2010 - March 31, 2010
                                                                (FSR) Site=UK
                                                               (Avg. Score: 78)




   How likely are you to
     make an online
  purchase from this site
                                 6% 2%3%2%4% 6%     7%       12%            12%                         48%
      in the future?
      Avg Score: 8
          N*: 951




                            0%               20%                   40%                    60%                80%                   100%
  * N values exclude
   "Don't Know"                                          1   2     3        4     5   6   7     8   9   10



ForeSee Results, Inc. Confidential                                     15                                      Satisfaction Performance Report
Date Created: 04/01/2010




                                                       Ticketmaster Enterprise Browse
                                                    Recommend - Scores and Distributions
                                                       March 01, 2010 - March 31, 2010
                                                               (FSR) Site=UK
                                                              (Avg. Score: 73)




   How likely are you to
  recommend this site to
     someone else?               8%   3%3%2% 5%   6%     8%           16%          13%                     37%
      Avg Score: 7.6
         N*: 951




                            0%                20%                 40%                  60%                80%                   100%
  * N values exclude
   "Don't Know"                                          1    2   3        4   5   6     7   8   9   10



ForeSee Results, Inc. Confidential                                    16                                    Satisfaction Performance Report
Date Created: 04/01/2010




                                       Ticketmaster Enterprise Browse
                                     How frequently do you visit this site?
                                       March 01, 2010 - March 31, 2010
                                               (FSR) Site=UK
                                                   (N: 951)




                                                           Daily
                                                            4%
                                            This is my
                                             first visit
                                                11%                           Monthly
                                                                               28%
                                     One or two
                                     times per
                                        year
                                        12%


                                                                   Three or four times per
                                                                            year
                                        Weekly
                                                                            24%
                                         21%




ForeSee Results, Inc. Confidential                             17                            Satisfaction Performance Report
Date Created: 04/01/2010




                                                      Ticketmaster Enterprise Browse
                                                    How did you arrive at this site today?
                                                      March 01, 2010 - March 31, 2010
                                                              (FSR) Site=UK
                                                                  (N: 951)



                                                                  Clicked on an
                                                                 online/banner ad
                                                                        3%
                                     Link from another website
                                                9%




                                                  Other                         Typed the URL into my
                                                  25%                                  browser
                                                                                         36%




                                                             Found using a search engine
                                                               (e.g. Google or Yahoo!)
                                                                        27%




ForeSee Results, Inc. Confidential                                         18                           Satisfaction Performance Report
Date Created: 04/01/2010




                                           Ticketmaster Enterprise Browse
                                     Are you a registered user of My Ticketmaster?
                                            March 01, 2010 - March 31, 2010
                                                     (FSR) Site=UK
                                                        (N: 950)




                                                   Don't know
                                                      8%
                                            No
                                           14%




                                                                    Yes
                                                                    78%




ForeSee Results, Inc. Confidential                          19                       Satisfaction Performance Report
Date Created: 04/01/2010




                                                Ticketmaster Enterprise Browse
                   Which of the following Ticketmaster products or services are you aware of? Select all that
                                                             apply.
                                                March 01, 2010 - March 31, 2010
                                                        (FSR) Site=UK
                                                            (N: 950)

          My Ticketmaster                                                                                              74%


 Weekly TicketAlert Email                                                                53%


    Recommended Events                                                      40%


  Performer On Sale Alert                                           29%


              Fan Reviews                                    23%


      Interactive Seat Map                       14%

         American Express
                                           8%
            PreSale…
      Ability to use AMEX
                                      5%
     Membership rewards…

               Songs_OLD              4%

  Ticketmaster Blackberry
                                     3%
        Application

        None of the above                        13%


                             0%            10%         20%         30%    40%      50%         60%          70%              80%




ForeSee Results, Inc. Confidential                                   20                              Satisfaction Performance Report
Date Created: 04/01/2010




                                               Ticketmaster Enterprise Browse
                 Which of the following Ticketmaster products or services have you used or explored? Select
                                                         all that apply.
                                               March 01, 2010 - March 31, 2010
                                                        (FSR) Site=UK
                                                             (N: 950)

          My Ticketmaster                                                                                   70%

       Weekly Ticket Alert
                                                                            44%
            Email

    Recommended Events                                        29%


  Performer On Sale Alert                              22%


              Fan Reviews                        17%


      Interactive Seat Map                  9%

         American Express
                                      2%
            PreSale…

               Songs_OLD              2%

  Ticketmaster Blackberry
                                     1%
        Application
      Ability to use AMEX
                                     1%
     Membership rewards…

        None of the above                        18%


                             0%            10%   20%         30%     40%          50%       60%          70%             80%




ForeSee Results, Inc. Confidential                             21                                 Satisfaction Performance Report
Date Created: 04/01/2010




                                                      Ticketmaster Enterprise Browse
                                          Please rate your impression of the Ticketmaster brand.
                                                      March 01, 2010 - March 31, 2010
                                                              (FSR) Site=UK
                                                                  (N: 950)
                                                                 Mean: 7.3

  1 = Not At All Favorable                         5%


                           2         2%


                           3               3%


                           4               3%


                           5                               7%


                           6                                    8%


                           7                                                             15%


                           8                                                                                                23%


                           9                                                                15%


      Very Favorable = 10                                                                          18%


                Don't know           1%


                               0%                5%                  10%              15%                20%                      25%




ForeSee Results, Inc. Confidential                                   22                                   Satisfaction Performance Report
Date Created: 04/01/2010




                                                    Ticketmaster Enterprise Browse
                                          Please rate the reliability of the Ticketmaster brand.
                                                    March 01, 2010 - March 31, 2010
                                                              (FSR) Site=UK
                                                                 (N: 950)
                                                                Mean: 7.7

     1 = Not At All Reliable                      5%


                           2         1%


                           3         1%


                           4         1%


                           5                     5%


                           6                               6%


                           7                                              11%


                           8                                                                                        22%


                           9                                                                       18%


        Very Reliable = 10                                                                                                    24%


                Don't know                            5%


                               0%               5%                 10%                 15%               20%                     25%




ForeSee Results, Inc. Confidential                                  23                                    Satisfaction Performance Report
Date Created: 04/01/2010




                                                Ticketmaster Enterprise Browse
                      How easy is it to manage your account on this site (sign up for emails, set favorites or
                                                       preferences etc)?
                                                March 01, 2010 - March 31, 2010
                                                        (FSR) Site=UK
                                                            (N: 951)
                                                           Mean: 7.7
        1 = Not At All Easy                    4%


                           2         1%


                           3         1%


                           4              2%


                           5                         6%


                           6                              7%


                           7                                          10%


                           8                                                                       18%


                           9                                                                      18%


            Very Easy = 10                                                                                     21%


                Don't know                                                   13%


                               0%               5%              10%                15%                   20%                     25%




ForeSee Results, Inc. Confidential                               24                                       Satisfaction Performance Report
Date Created: 04/01/2010




                                               Ticketmaster Enterprise Browse
                  How do you typically learn about events that you would like to attend? Please select all that
                                                            apply.
                                               March 01, 2010 - March 31, 2010
                                                        (FSR) Site=UK
                                                           (N: 951)

               This website                                                                                    60%


              From a friend                                             32%


           Marketing email                                            29%


                      Radio                                      27%


           Print advertising                                    26%


               Fan website                                23%


                Print article                     15%


   Other websites, please
                                            10%
          specify


     Other, please specify           5%


                                0%        10%       20%           30%          40%          50%            60%               70%




ForeSee Results, Inc. Confidential                               25                                   Satisfaction Performance Report
Date Created: 04/01/2010




                                                Ticketmaster Enterprise Browse
                                     What is your primary reason for visiting this site today?
                                                March 01, 2010 - March 31, 2010
                                                         (FSR) Site=UK
                                                            (N: 951)



                                                        Find general information
                                                             about this site
                                                                  1%


                                                      Other, please
                                                         specify
                                                          10%



                                            Research a specific               Purchase tickets
                                                  event                            48%
                                                  20%



                                               Browse for event ideas
                                                       21%




ForeSee Results, Inc. Confidential                                    26                         Satisfaction Performance Report
Date Created: 04/01/2010




                                             Ticketmaster Enterprise Browse
                                     What type of event are you purchasing tickets for?
                                              March 01, 2010 - March 31, 2010
                                                      (FSR) Site=UK
                                                          (N: 455)



                                                    Other, please specify
                                                   Family    4%
                                                     5%
                                          Sports
                                           5%




                                         Arts & Theatre
                                              18%



                                                                            Music
                                                                            68%




ForeSee Results, Inc. Confidential                               27                       Satisfaction Performance Report
Date Created: 04/01/2010




                                              Ticketmaster Enterprise Browse
                                     What type of event are you researching tickets for?
                                              March 01, 2010 - March 31, 2010
                                                       (FSR) Site=UK
                                                          (N: 193)



                                                         Other, please
                                                             specify
                                                      Family
                                                               3%
                                             Sports    5%
                                              5%




                                          Arts & Theatre
                                               17%




                                                                          Music
                                                                          70%




ForeSee Results, Inc. Confidential                               28                        Satisfaction Performance Report
Date Created: 04/01/2010




                                                    Ticketmaster Enterprise Browse
                                     Were you able to accomplish what you intended to on the site?
                                                    March 01, 2010 - March 31, 2010
                                                            (FSR) Site=UK
                                                                (N: 951)




                                                           Don't know
                                                              5%




                                                No
                                               37%


                                                                                  Yes
                                                                                  58%




ForeSee Results, Inc. Confidential                                  29                               Satisfaction Performance Report
Date Created: 04/01/2010




                                                   Ticketmaster Enterprise Browse
                           Please rate the following attributes on this site: The range and variety of tickets
                                                   March 01, 2010 - March 31, 2010
                                                             (FSR) Site=UK
                                                                (N: 951)
                                                               Mean: 7.7

                   1 = Poor                     3%


                           2         1%


                           3              2%


                           4                   3%


                           5                              6%


                           6                              6%


                           7                                                      13%


                           8                                                                                              23%


                           9                                                                      17%


             Excellent = 10                                                                                           22%


                Don't know                          4%


                               0%                    5%            10%                  15%               20%                     25%




ForeSee Results, Inc. Confidential                                  30                                     Satisfaction Performance Report
Date Created: 04/01/2010




                                                    Ticketmaster Enterprise Browse
                                     The ticket descriptions (i.e. Platinum, Premium, Adult, Family).
                                                    March 01, 2010 - March 31, 2010
                                                              (FSR) Site=UK
                                                                  (N: 951)
                                                                 Mean: 7.2

                   1 = Poor                  3%


                           2         1%


                           3           2%


                           4                  4%


                           5                                  8%


                           6                                       9%


                           7                                                        14%


                           8                                                                                  21%


                           9                                                      13%


             Excellent = 10                                                         14%


                Don't know                                                  12%


                               0%                  5%              10%                  15%             20%                     25%




ForeSee Results, Inc. Confidential                                  31                                   Satisfaction Performance Report
Date Created: 04/01/2010




                                                     Ticketmaster Enterprise Browse
                                                            The seating maps
                                                     March 01, 2010 - March 31, 2010
                                                             (FSR) Site=UK
                                                                 (N: 951)
                                                                Mean: 7.1

                   1 = Poor                    3%


                           2              2%


                           3                    4%


                           4                         4%


                           5                                      7%


                           6                                              9%


                           7                                                                        15%


                           8                                                                                         18%


                           9                                                                 13%


             Excellent = 10                                                                                    17%


                Don't know                                      7%


                               0%    2%         4%        6%         8%     10%        12%    14%    16%        18%          20%




ForeSee Results, Inc. Confidential                                   32                               Satisfaction Performance Report
Date Created: 04/01/2010




                                             Ticketmaster Enterprise Browse
                                     Did you make a purchase during your visit today?
                                             March 01, 2010 - March 31, 2010
                                                     (FSR) Site=UK
                                                         (N: 951)




                                                Yes
                                                22%




                                                                      No
                                                                     78%




ForeSee Results, Inc. Confidential                          33                          Satisfaction Performance Report
Date Created: 04/01/2010




                                                      Ticketmaster Enterprise Browse
                                     Did you use an interactive seat map while purchasing your tickets?
                                                      March 01, 2010 - March 31, 2010
                                                                (FSR) Site=UK
                                                                   (N: 97)




                                                    Yes
                                                    35%




                                                                                    No
                                                                                   65%




ForeSee Results, Inc. Confidential                                   34                                   Satisfaction Performance Report
Date Created: 04/01/2010




                                                Ticketmaster Enterprise Browse
                                     Please rate the ease of using the interactive seat map.
                                                March 01, 2010 - March 31, 2010
                                                         (FSR) Site=UK
                                                             (N: 34)
                                                           Mean: 7.8

                   1 = Poor     0%


                           2         3%


                           3    0%


                           4         3%


                           5         3%


                           6                                     12%


                           7                                                                   24%


                           8                                              15%


                           9                                              15%


             Excellent = 10                                                                                26%


                Don't know      0%


                               0%         5%            10%             15%             20%      25%                  30%




ForeSee Results, Inc. Confidential                              35                             Satisfaction Performance Report
Date Created: 04/01/2010




                                                 Ticketmaster Enterprise Browse
                        Please indicate how the interactive seat map influenced your purchase on this site.
                                                  March 01, 2010 - March 31, 2010
                                                           (FSR) Site=UK
                                                              (N: 34)


                                                           Both - I purchased more
                                                         tickets and more expensive
                                                                     tickets
                                                                       0%


                                                        I purchased
                                                        more tickets
                                                            12%




                                            I purchased more
                                            expensive tickets
                                                   23%
                                                                                No difference
                                                                                    65%




ForeSee Results, Inc. Confidential                                     36                             Satisfaction Performance Report
Date Created: 04/01/2010




                                                     Ticketmaster Enterprise Browse
                                     How did you become aware of the event you purchased tickets for?
                                                     March 01, 2010 - March 31, 2010
                                                             (FSR) Site=UK
                                                                 (N: 211)


               This website                                                                                             27%


              From a friend                                                     12%


           Print advertising                                                   12%


           Marketing email                                               10%


                      Other                                              10%


     Other website, please
                                                                   9%
            specify


                      Radio                                   7%


               Fan website                               6%


                Print article                       5%


                                0%             5%                  10%                15%   20%           25%                  30%




ForeSee Results, Inc. Confidential                                         37                           Satisfaction Performance Report
Date Created: 04/01/2010




                                                    Ticketmaster Enterprise Browse
                                          Please rate the overall purchase process on this site.
                                                     March 01, 2010 - March 31, 2010
                                                             (FSR) Site=UK
                                                                  (N: 211)
                                                                Mean: 7.7

                   1 = Poor                3%


                           2         1%


                           3         1%


                           4              3%


                           5                     5%


                           6                                  9%


                           7                                          12%


                           8                                                                               25%


                           9                                                          17%


             Excellent = 10                                                                        23%


                Don't know           1%


                               0%               5%           10%             15%            20%          25%                30%




ForeSee Results, Inc. Confidential                                  38                               Satisfaction Performance Report
Date Created: 04/01/2010




                                                 Ticketmaster Enterprise Browse
                       Please rate the usefulness of the clock indicating the time remaining during the ticket
                                                         selection process.
                                                  March 01, 2010 - March 31, 2010
                                                           (FSR) Site=UK
                                                              (N: 211)
                                                             Mean: 7.6
                   1 = Poor                      4%


                           2         0%


                           3                    3%


                           4               2%


                           5                          7%


                           6                                     12%


                           7                                     12%


                           8                                                  18%


                           9                                      12%


             Excellent = 10                                                                                  29%


                Don't know                1%


                               0%                5%        10%          15%         20%        25%           30%               35%




ForeSee Results, Inc. Confidential                                     39                               Satisfaction Performance Report
Date Created: 04/01/2010




                                                  Ticketmaster Enterprise Browse
                           Were you aware that you could log in to your account before making a purchase?
                                                  March 01, 2010 - March 31, 2010
                                                           (FSR) Site=UK
                                                               (N: 211)



                                                           I am not a
                                                      registered member
                                                              7%




                                               No
                                              31%




                                                                               Yes
                                                                               62%




ForeSee Results, Inc. Confidential                                 40                                Satisfaction Performance Report
Date Created: 04/01/2010




                                                         Ticketmaster Enterprise Browse
                                          Please rate the ease of logging in to complete your purchase.
                                                         March 01, 2010 - March 31, 2010
                                                                   (FSR) Site=UK
                                                                      (N: 197)
                                                                      Mean: 8

                   1 = Poor           1%


                           2         1%


                           3              2%


                           4               2%


                           5                         6%


                           6                              7%


                           7                                                 14%


                           8                                                                  22%


                           9                                                  15%


             Excellent = 10                                                                                       30%


                Don't know                 2%


                               0%               5%             10%       15%           20%          25%        30%               35%




ForeSee Results, Inc. Confidential                                      41                                Satisfaction Performance Report
Date Created: 04/01/2010




                                                   Ticketmaster Enterprise Browse
                 Please rate the clarity of the site in directing you to customer support, if necessary, after your
                                                               purchase.
                                                   March 01, 2010 - March 31, 2010
                                                            (FSR) Site=UK
                                                                (N: 211)
                                                               Mean: 7.2
                   1 = Poor                       5%


                           2         0%


                           3               4%


                           4          1%


                           5                       6%


                           6                           6%


                           7                                            11%


                           8                                                                 16%


                           9                                                  12%


             Excellent = 10                                                            15%


                Don't know                                                                                              23%


                               0%            5%                 10%                 15%                20%                      25%




ForeSee Results, Inc. Confidential                               42                                      Satisfaction Performance Report
Date Created: 04/01/2010




                                                  Ticketmaster Enterprise Browse
                                                Which delivery option did you choose?
                                                   March 01, 2010 - March 31, 2010
                                                            (FSR) Site=UK
                                                               (N: 211)


               Regular mail                                                                                              47%


                 Ticket Fast                                                            31%


           Special Delivery                           11%


    Venue pick up/will call                3%


                      Other                3%


                     Fed Ex           1%


       Paperless Ticketing            1%


                        UPS          0%


     Retail location pick up    0%


                               0%          5%   10%         15%   20%     25%     30%         35%   40%        45%          50%




ForeSee Results, Inc. Confidential                                43                                 Satisfaction Performance Report
Date Created: 04/01/2010




                                           Ticketmaster Enterprise Browse
                                     Have you purchased from this site in the past?
                                            March 01, 2010 - March 31, 2010
                                                    (FSR) Site=UK
                                                        (N: 951)




                                                      Don't know
                                                         2%


                                                 No
                                                15%




                                                                   Yes
                                                                   83%




ForeSee Results, Inc. Confidential                          44                        Satisfaction Performance Report
Date Created: 04/01/2010




                                                  Ticketmaster Enterprise Browse
                             Have you contacted customer service by phone or email in the past 30 days?
                                                  March 01, 2010 - March 31, 2010
                                                          (FSR) Site=UK
                                                              (N: 927)
                                                         Yes, by phone and email
                                                                   1%

                                                                              Don't know
                                              Yes, by phone Yes, by email        0%
                                                   8%            3%




                                                                             No
                                                                            88%




ForeSee Results, Inc. Confidential                                    45                             Satisfaction Performance Report
Date Created: 04/01/2010




                                                Ticketmaster Enterprise Browse
                 In the past 30 days, why did you contact customer service by phone and/or email? (Select all
                                                          that apply)
                                                March 01, 2010 - March 31, 2010
                                                        (FSR) Site=UK
                                                            (N: 101)


      To make a purchase                                                                                              33%




     To resolve a problem
     with a recently placed                                                                             29%
              order



       To request more
                                                                                       23%
  information about events




                      Other                                                    20%




       To report difficulties
        encountered while                                             16%
        purchasing online


                                0%    5%           10%          15%          20%          25%            30%               35%




ForeSee Results, Inc. Confidential                            46                                    Satisfaction Performance Report
Date Created: 04/01/2010




                                                  Ticketmaster Enterprise Browse
                                Was your problem resolved as a result of contacting customer service?
                                                  March 01, 2010 - March 31, 2010
                                                          (FSR) Site=UK
                                                               (N: 29)




                                                        Don't know
                                                           7%




                                              Yes
                                              38%                                  No
                                                                                  55%




ForeSee Results, Inc. Confidential                                   47                                 Satisfaction Performance Report
Date Created: 04/01/2010




                                                     Ticketmaster Enterprise Browse
                                What is your overall satisfaction with your customer service experience?
                                                     March 01, 2010 - March 31, 2010
                                                              (FSR) Site=UK
                                                                  (N: 101)
                                                                 Mean: 5.6

        1=Very dissatisfied                                                                                     25%


                           2                            7%


                           3             3%


                           4                  4%


                           5                       5%


                           6                                 8%


                           7                       5%


                           8                                      9%


                           9                                                 14%


          Very satisfied=10                                                         17%


                Don't know                    4%


                               0%             5%                  10%        15%           20%               25%                  30%




ForeSee Results, Inc. Confidential                                      48                                 Satisfaction Performance Report
Date Created: 04/01/2010




                                                Ticketmaster Enterprise Browse
                    Which ONE of the following do you consider to be most influential in your ticket purchase
                                                          decisions?
                                                March 01, 2010 - March 31, 2010
                                                        (FSR) Site=UK
                                                            (N: 951)

               Ticket prices                                                                                         27%

            General Ticket
                                                                                    17%
             availability
       Schedule dates and
                                                                              15%
             times

    Quality of seat location                                          13%

  Location of the venue in
                                                          9%
   relation to your home
       Ability to select your
                                                     7%
                seats

         Event information                     4%


     Other, please specify                     4%


              Fan Reviews                 2%

            Availability of
                                     1%
         premium/platinum…
        Venue information
                                     1%
       (directions, parking)

                                0%              5%         10%          15%               20%          25%                  30%




ForeSee Results, Inc. Confidential                               49                                  Satisfaction Performance Report
Date Created: 04/01/2010




                                            Ticketmaster Enterprise Browse
                                     How many events do you typically attend in a year?
                                            March 01, 2010 - March 31, 2010
                                                     (FSR) Site=UK
                                                        (N: 951)

       Avg - 7 Events

                                                   More than 20 None
                                                       6%        2%




                                                   11 to 20
                                                     9%
                                                                           3 to 5
                                                                           39%



                                          1 to 2
                                          21%




                                                                 6 to 10
                                                                  23%




ForeSee Results, Inc. Confidential                                 50                     Satisfaction Performance Report
Date Created: 04/01/2010




                                          Ticketmaster Enterprise Browse
                                              Please select your age.
                                          March 01, 2010 - March 31, 2010
                                                  (FSR) Site=UK
                                                      (N: 951)


       Avg - 38 Yrs                      Prefer not to respond
                                                  2%      65 and over
                                           Under 18          2%
                                             6%


                                                                        35 - 44
                                         55 - 64                         24%
                                          10%



                                     18 - 24
                                      12%


                                                                           45 - 54
                                                                            23%
                                                   25 - 34
                                                    21%




ForeSee Results, Inc. Confidential                            51                     Satisfaction Performance Report
Date Created: 04/01/2010




                                       Ticketmaster Enterprise Browse
                                          Please select your gender.
                                       March 01, 2010 - March 31, 2010
                                               (FSR) Site=UK
                                                   (N: 951)




                                             Prefer not to respond
                                                      1%




                                     Male
                                     35%




                                                                     Female
                                                                      64%




ForeSee Results, Inc. Confidential                      52                    Satisfaction Performance Report
Date Created: 04/01/2010




                                                     Ticketmaster Enterprise Browse
                                 Including yourself, how many people currently live in your household?
                                                     March 01, 2010 - March 31, 2010
                                                             (FSR) Site=UK
                                                                 (N: 951)



                                                   Prefer not to respond
                                                            4%      8 or more
                                                                      0%


                                                          1
                                                         10%



                                                5 to 7
                                                11%




                                                                                2 to 4
                                                                                75%




ForeSee Results, Inc. Confidential                                      53                               Satisfaction Performance Report
Date Created: 04/01/2010




                                            Ticketmaster Enterprise Browse
                 Do any members of your household fall into the following age brackets? Select all that apply.
                                            March 01, 2010 - March 31, 2010
                                                      (FSR) Site=UK
                                                          (N: 951)



        None of the above                                                                                             56%




                    12 to 17                                     24%




                     6 to 11                        15%




                    Under 6                   11%




     Prefer not to respond            7%



                               0%       10%               20%          30%            40%             50%                   60%




ForeSee Results, Inc. Confidential                              54                                  Satisfaction Performance Report
Date Created: 04/01/2010




                                                    Ticketmaster Enterprise Browse
                                             Which category reflects your household income?
                                                     March 01, 2010 - March 31, 2010
                                                             (FSR) Site=UK
                                                                 (N: 951)


    Avg - £78,259                                   £100,000 - £124,999
                                                            5%
                                                                   £125,000 -
                                                                    £149,999
                                                                       2%
                                         £150,000 or more
                                               5%
                                     £75,000 -£99,999
                                           7%




                                                  Under £25,000                    Prefer not to respond
                                                       8%                                  49%
                                                  £50,000 - £74,999
                                                        11%


                                                                  £25,000 -
                                                                   £49,999
                                                                    13%




ForeSee Results, Inc. Confidential                                            55                           Satisfaction Performance Report
Date Created: 04/01/2010




                                                                                        Other way you learn about
                 Satisfaction
    Date                                   Which website?             Other websites     events you would like to       Other primary reason
                    Score
                                                                                                 attend:

                                                                                                                    i was unaware until my bank
                                                                                                                    statement that i was paying
 03/01/2010            78                                                                                           out £10 amonth to this site!!!
 03/01/2010            59
 03/01/2010            78


 03/01/2010            67            liverpool empire comedy



 03/01/2010            78                                                                                           To join Ticketmaster Priority



 03/01/2010             0                                                                                           view and print tickets

 03/01/2010            70

 03/01/2010            48                                                                                           change account details

 03/01/2010            74
 03/01/2010            89
 03/01/2010            74

 03/01/2010            96
 03/01/2010            93                                                              weekly newsletter email
 03/01/2010            81


                                                                                                                    the change of venue for an
 03/01/2010            48                                      seetickets                                           event I'm attending




ForeSee Results, Inc. Confidential                                               56                                               Satisfaction Performance Report
Date Created: 04/01/2010


                                                                            checking on tickets that i have
 03/01/2010            78                                                   purchased


 03/01/2010             4                                 venue marketing

 03/01/2010            74




 03/01/2010            93




 03/01/2010            11
 03/01/2010            70

 03/01/2010           100
 03/01/2010            74


 03/01/2010           100

 03/01/2010            85            T in The Park
 03/01/2010            70


 03/01/2010            41



                                                                            trying to change email alerts to
 03/01/2010            78                                                   my new email

 03/01/2010            22




ForeSee Results, Inc. Confidential                   57                                   Satisfaction Performance Report
Date Created: 04/01/2010




 03/01/2010            85

 03/01/2010            89            moneyclub

 03/01/2010            22
 03/01/2010            70
 03/02/2010            63                                                                                 review




 03/02/2010            15                                                        Television advertising
                                                                                                          I am trying to get accessible
                                                                                                          seats for my (Lianna Deacon
                                                                                                          SO31 4LH) booking for Bon
                                                                                                          Jovi on 8th June as since
                                                                                                          booking, my sister has fallen
                                                                                                          pregnant! Very excited but
 03/02/2010            67                                                                                 worried about our seats!
 03/02/2010            85
                                                                                                          Print off my ticket purchase
 03/02/2010            70                        gigs in Scotland, ticket soup                            receipt
 03/02/2010            37



 03/02/2010            81



 03/02/2010            89                                                                                 Print my tickets for an event
 03/02/2010             0


ForeSee Results, Inc. Confidential                                    58                                                Satisfaction Performance Report
Date Created: 04/01/2010




 03/02/2010            70            ents24                       check non arrival event tickets

 03/02/2010            59            beat the ticket touts
 03/02/2010            74                                         Check order


 03/02/2010            89
 03/02/2010            85

 03/02/2010            96
 03/02/2010            15
 03/02/2010            78
 03/02/2010            85



 03/02/2010            56            music news




 03/02/2010           100
 03/02/2010            96




 03/02/2010            63
 03/02/2010           100

 03/02/2010            70



                                                                  trying to find out where why
 03/02/2010             4                                         tickets are


ForeSee Results, Inc. Confidential                           59                 Satisfaction Performance Report
Date Created: 04/01/2010




 03/02/2010            15
 03/02/2010            78            channel 4




 03/02/2010            11
 03/02/2010            67


 03/02/2010            22




 03/02/2010             0
 03/02/2010            89




ForeSee Results, Inc. Confidential               60   Satisfaction Performance Report
Date Created: 04/01/2010




 03/02/2010            67




 03/02/2010            11




 03/02/2010            30
 03/02/2010           100



 03/02/2010            63

 03/02/2010            78
 03/02/2010            63



 03/02/2010            93

 03/02/2010            96
 03/02/2010            85            gigsandtours.com
 03/02/2010            63
 03/02/2010            74
 03/02/2010            74



 03/03/2010            30                                    TV
 03/03/2010            67
 03/03/2010           100


ForeSee Results, Inc. Confidential                      61        Satisfaction Performance Report
Date Created: 04/01/2010




 03/03/2010            89




 03/03/2010            56

                                          Looking for delivery date of
 03/03/2010             0                 tickets purchased




 03/03/2010            96

 03/03/2010            70
                                          Leave feedback for a gig i
 03/03/2010            78                 attended




 03/03/2010            33

 03/03/2010           100
 03/03/2010            78

 03/03/2010            82

 03/03/2010           100
 03/03/2010            89

 03/03/2010            81

 03/03/2010            89
 03/03/2010            74

 03/03/2010             0


ForeSee Results, Inc. Confidential   62                 Satisfaction Performance Report
Date Created: 04/01/2010




 03/03/2010            37
 03/03/2010           100
 03/03/2010            67                                   Television



 03/03/2010            44




 03/03/2010            48



 03/03/2010            11
 03/03/2010            96            What's On Stage



 03/04/2010             0
 03/04/2010            74

 03/04/2010            67

 03/04/2010            48
                                                                         Checking dates of an event I
 03/04/2010            89                                                have purchased tickets for

 03/04/2010           100

 03/04/2010            85




 03/04/2010            70




ForeSee Results, Inc. Confidential                     63                             Satisfaction Performance Report
Date Created: 04/01/2010




 03/04/2010            33            classicrockmagazine.com
 03/04/2010            78            www.vfestival.com




 03/04/2010            67

 03/04/2010            89
 03/04/2010            89                                                                change delivery address
 03/04/2010           100




                                     http://www.armynavymatch.co
 03/04/2010           100            m/
                                                                                         Expecting a reply from
                                                                                         ticketmaster customer
                                                                                         services which has not come
                                                                                         through to my personal email
                                                                                         address after 24 hours, so was
                                                                                         checking it didn't come
                                                                                         through to My Ticketmaster
 03/04/2010           100                                               The O2 website   account in some way
 03/04/2010             0
 03/04/2010            74




ForeSee Results, Inc. Confidential                                 64                                 Satisfaction Performance Report
Date Created: 04/01/2010




 03/04/2010            19            L Beach event
 03/04/2010            78


 03/04/2010           100

 03/04/2010           100                                                       am sent brochure

 03/04/2010            78
 03/04/2010            78            Main Ticketmaster alert   Seeticket




 03/04/2010            78                                                                          Update profile




 03/04/2010            11
 03/04/2010            93

 03/04/2010            74
 03/04/2010            33            v festival




 03/04/2010            85                                                                          change billing address




ForeSee Results, Inc. Confidential                                         65                                   Satisfaction Performance Report
Date Created: 04/01/2010




 03/04/2010            74




 03/04/2010            22            hammersmith apollo
 03/04/2010            89
 03/04/2010            89

 03/04/2010            44




 03/04/2010            63
 03/04/2010            78




 03/04/2010            70                                 Facebook        Fan site e-mail alerts




 03/04/2010            74



 03/04/2010            48




ForeSee Results, Inc. Confidential                                   66                            Satisfaction Performance Report
Date Created: 04/01/2010




 03/04/2010            78
                                                                           because i have been ripped off
                                                                           for vip meet and greet tickets
                                                                           for lady ga ga and when i
                                                                           spoke to simon he was no help
                                                                           wotsoever my home no is
 03/04/2010             0                                                  01915169612
 03/04/2010            89

 03/04/2010            59
 03/04/2010            81
 03/04/2010            63
 03/04/2010            78            v festival
 03/04/2010            67
 03/04/2010            70


 03/04/2010            78                                band sites
 03/04/2010            67

 03/04/2010            70
 03/04/2010            59




 03/04/2010            30            metro radio arena
 03/04/2010            70
 03/04/2010            59
 03/04/2010            67
 03/04/2010            89

 03/04/2010            96
 03/04/2010            56
 03/04/2010            63

 03/04/2010            52
 03/05/2010            93




ForeSee Results, Inc. Confidential                                    67                Satisfaction Performance Report
Date Created: 04/01/2010




 03/05/2010            56



 03/05/2010            89



 03/05/2010            11
 03/05/2010            74
 03/05/2010            67




                                          change my profile on my
 03/05/2010            78                 ticketmaster




 03/05/2010            11




ForeSee Results, Inc. Confidential   68               Satisfaction Performance Report
Date Created: 04/01/2010




 03/05/2010             0


 03/05/2010            33
 03/05/2010            78
 03/05/2010            78




 03/05/2010            63            artist's websites
 03/05/2010            85




 03/05/2010             0
 03/05/2010            52

 03/05/2010            74
 03/05/2010            82




ForeSee Results, Inc. Confidential                       69   Satisfaction Performance Report
Date Created: 04/01/2010




 03/05/2010           100
 03/05/2010            15
 03/05/2010            89

 03/05/2010            33            TICKETMASTER                                                 TV

 03/05/2010            93                                             type tour dates on google

 03/05/2010            67                                             seetickets and ticketline
 03/05/2010            85
 03/05/2010            93


 03/05/2010            44                                             browsing internet
 03/05/2010             0




                                     Choice fm link..terribly
                                     dissappointing...tried to call
                                     also..automated
 03/05/2010             0            system..terrible service.


ForeSee Results, Inc. Confidential                                                         70          Satisfaction Performance Report
Date Created: 04/01/2010




 03/06/2010            63




 03/06/2010            52
 03/06/2010            63




 03/06/2010            55
 03/06/2010            78
 03/06/2010            74
 03/06/2010            44            theatre website

 03/06/2010            78




                                     Website for the venue for the
 03/06/2010             0            event




 03/06/2010             0




ForeSee Results, Inc. Confidential                       71          Satisfaction Performance Report
Date Created: 04/01/2010




 03/06/2010            59
 03/06/2010            67
 03/06/2010            44




 03/06/2010            15                                              subliminal messages
 03/06/2010           100
 03/06/2010           100
 03/06/2010            74                                              music magazine        weekly email




 03/06/2010            44

 03/06/2010            67




 03/06/2010            56


 03/06/2010           100            www.leedsmusicfestival.com




ForeSee Results, Inc. Confidential                                72                                        Satisfaction Performance Report
Date Created: 04/01/2010




                                          ebay or general as i get a
                                          straight answerb and no where
 03/06/2010            22                 i stand

 03/06/2010            81
 03/07/2010           100
                                                                          Try to get in contact with you
 03/07/2010             0                                                 guys but thats impossible!
 03/07/2010            78

 03/07/2010            96



 03/07/2010            78

 03/07/2010           100




 03/07/2010            63
 03/07/2010            78


ForeSee Results, Inc. Confidential   73                                                 Satisfaction Performance Report
Date Created: 04/01/2010




 03/07/2010            78

 03/07/2010           100




 03/07/2010            74
 03/07/2010           100

 03/07/2010             0                       Mjusic Industry
 03/07/2010            56
 03/07/2010           100
 03/07/2010           100



 03/07/2010            67            wru



 03/07/2010             8

 03/07/2010            37


 03/07/2010           100
 03/07/2010            78
 03/07/2010            78                                         need to sell tickets
 03/07/2010            74
 03/07/2010           100


 03/07/2010            67
 03/07/2010            78




ForeSee Results, Inc. Confidential         74                                   Satisfaction Performance Report
Date Created: 04/01/2010




 03/07/2010            22            Corinne Bailey rae



 03/07/2010            85




 03/07/2010            34




 03/08/2010            78
 03/08/2010           100
                                                                          Look for events during short
                                                                          visit to London/Cambridge in
 03/08/2010            33                                                 April.

 03/08/2010            85



 03/08/2010            37
 03/08/2010            52                                      facebook




ForeSee Results, Inc. Confidential                        75                           Satisfaction Performance Report
Date Created: 04/01/2010




                                                                            Check if tickets had been
                                                                            dispatched. Tickets should be
                                                                            sent out earlier than 7 days
                                                                            before the event. The order
                                                                            details saying tickets are being
                                                                            printed has been on the site
 03/08/2010            63                                                   for over two weeks



 03/08/2010            67




 03/08/2010            56




 03/08/2010            52            O2                                     update account
                                               T.V and from contests and
                                               advertisements on facebook
 03/08/2010            82                      and other random websites.
                                                                            checking up on a ticket
 03/08/2010            67                                                   already purchased
 03/08/2010            78




 03/08/2010            33


 03/08/2010            67


ForeSee Results, Inc. Confidential        76                                              Satisfaction Performance Report
Date Created: 04/01/2010


                                                                                                 To check on My Ticketmaster
                                                                                                 the mess they have made re
                                                                                                 the Glasgow 25th May
 03/08/2010            52                                                                        Westlife tickets
 03/08/2010            85


 03/08/2010            63                                                                        Track tickets
 03/08/2010           100                                Seetickets, Gigsandtours

 03/08/2010            89

 03/08/2010            89
 03/08/2010            85                                                                        look at costs for tickets

 03/08/2010            45
 03/08/2010            52




 03/08/2010            22

 03/08/2010            93                                                           Television
 03/08/2010            63
                                                                                                 How do I return un-needed
 03/08/2010            18            millenium stadium   BBC, Google                             seats

 03/08/2010            89

 03/08/2010            96


 03/08/2010            52

 03/08/2010            63

 03/09/2010            11




ForeSee Results, Inc. Confidential                                          77                                   Satisfaction Performance Report
Date Created: 04/01/2010




 03/09/2010            45
 03/09/2010            74            02 blueroom
 03/09/2010            96            men arena
 03/09/2010            85




 03/09/2010             0
                                                                                 Checking status of tickets on
 03/09/2010            70                                                        order

 03/09/2010            33




 03/09/2010            78

 03/09/2010           100

 03/09/2010            52                          Shows Website




 03/09/2010             7

 03/09/2010            56




 03/09/2010            34                                               google


ForeSee Results, Inc. Confidential                                 78                         Satisfaction Performance Report
Date Created: 04/01/2010




 03/09/2010           100
                                                                                     obtain a telephone number to
                                     search the artist rather than                   sort a refund for a cancelled
 03/09/2010            59            websites                                        event
 03/09/2010            85
 03/09/2010            93



 03/09/2010            70

 03/09/2010            67




                                                                                     to find my seat for Star Wars
                                                                                     that is tomorrow and i still have
 03/09/2010            59                                            search engine   no tickets for
 03/09/2010            89




                                                                                     to change my name and
                                                                                     address and to check on a
 03/09/2010           100                                                            booking
 03/09/2010            33



 03/09/2010            37

 03/09/2010            67




ForeSee Results, Inc. Confidential                        79                                       Satisfaction Performance Report
Date Created: 04/01/2010




 03/09/2010            63            www.ticketmaster.co.uk


                                     Manchester Evening News
 03/09/2010           100            Arena
 03/09/2010            85

 03/10/2010           100




 03/10/2010            56

 03/10/2010            74


 03/10/2010            74




ForeSee Results, Inc. Confidential                             80   Satisfaction Performance Report
Date Created: 04/01/2010




 03/10/2010            85

 03/10/2010            67
 03/10/2010            52


 03/10/2010           100

 03/10/2010            44                 to print out tickets
                                          change address details,
                                          moved house and want ticktes
 03/10/2010            85                 to fwd to new address
 03/10/2010            93
 03/10/2010            93




 03/10/2010            19


ForeSee Results, Inc. Confidential   81               Satisfaction Performance Report
Date Created: 04/01/2010



 03/10/2010            44
 03/10/2010            70                                 Gaga Sites




 03/10/2010            26
 03/10/2010            78            www.lionking.co.uk

 03/10/2010            11
                                                                                                            Finding out if my tickets have
 03/10/2010            67                                                                                   been sent




                                                                            type out a groups name in the
 03/10/2010            82                                                   search and see what happens!

 03/10/2010            93
 03/10/2010            56




 03/10/2010            52

 03/10/2010            74            typed in artist




ForeSee Results, Inc. Confidential                                     82                                                 Satisfaction Performance Report
Date Created: 04/01/2010




 03/10/2010            70

 03/10/2010            89




 03/10/2010            33




 03/10/2010            82

 03/10/2010            48
 03/10/2010           100
 03/11/2010            44
 03/11/2010            78




 03/11/2010            44
 03/11/2010            52                 Print tickets




                                          received e-mail about tickets
 03/11/2010            93                 coming on sale

 03/11/2010            52

 03/11/2010            93
 03/11/2010            37


ForeSee Results, Inc. Confidential   83                   Satisfaction Performance Report
Date Created: 04/01/2010


                                                                                                                         searching ticket costs and
 03/11/2010           100                                      From the performer's website                              onsale times
 03/11/2010            89
 03/11/2010            48
 03/11/2010            52




 03/11/2010             0                                                                     Where is my refund???!!!   I want a refund for This Is It!
 03/11/2010            85

 03/11/2010           100

 03/11/2010            89

 03/11/2010            11                                      see tickets




                                     Wicked Musical Official
 03/11/2010            15            Website
 03/11/2010            74

 03/11/2010            67
 03/11/2010            96
 03/11/2010            78

 03/11/2010           100


                                                                                                                         Find contact details to get info
                                                                                                                         about changes to my ordered
 03/11/2010            89                                                                                                tickets
 03/11/2010            89                                                                                                Check where my tickets are!
 03/11/2010            74            bristol hippodrome


ForeSee Results, Inc. Confidential                                                84                                                    Satisfaction Performance Report
Date Created: 04/01/2010



 03/11/2010            74            O2 ARENA   O2ARENA

                                                                     billboards / posters / passing
                                                                     venues where acts that will be
 03/11/2010            22                       jazz café            playing there are advertised
 03/11/2010            67                                            TV

 03/11/2010            89




 03/11/2010            56




 03/11/2010            85



 03/12/2010            63
 03/12/2010            74

 03/12/2010            59                                                                             Tickets not arrived
 03/12/2010            81            FANFEST    TO MANY TO MENTION

 03/12/2010            22
 03/12/2010            63                                            tv

 03/12/2010            81




ForeSee Results, Inc. Confidential                             85                                                   Satisfaction Performance Report
Date Created: 04/01/2010




 03/12/2010            78                                      Live Nation, O2        Print tickets


 03/12/2010            70




 03/12/2010            59

 03/12/2010            81            Liverpool Theatre Guide   Aloud.com
 03/12/2010           100




 03/12/2010            81




ForeSee Results, Inc. Confidential                                               86                   Satisfaction Performance Report
Date Created: 04/01/2010




 03/12/2010            74




 03/12/2010            48




 03/12/2010            26
 03/12/2010            78




 03/12/2010            44
 03/12/2010            89

 03/12/2010            52

 03/12/2010            63            Venues own sites.




 03/12/2010            26


ForeSee Results, Inc. Confidential                       87   Satisfaction Performance Report
Date Created: 04/01/2010


                                                                                          Checking details for upcoming
                                                                                          event which i have purchased
 03/12/2010            67                                                                 ntickets for




 03/12/2010             0            wembleyarena.co.uk




 03/12/2010            22
                                                          various theatre websites, See
 03/12/2010            56                                 Tickets, HMV tickets
 03/12/2010            96




 03/12/2010            96




 03/12/2010            18            Echo Arena




ForeSee Results, Inc. Confidential                                            88                       Satisfaction Performance Report
Date Created: 04/01/2010




 03/12/2010            70


 03/12/2010            85




 03/12/2010            44
 03/12/2010           100


 03/12/2010            67

 03/12/2010            82




 03/12/2010            22            Random - just searching

 03/12/2010            67


 03/12/2010            85




 03/12/2010            70




ForeSee Results, Inc. Confidential                      89     Satisfaction Performance Report
Date Created: 04/01/2010




 03/13/2010            26            Seeticket, Gigs and Tours
 03/13/2010            81
                                                                 To try and get vouchers I order
                                                                 before Christmas. I cannot get
                                                                 any satisfaction from anyone
                                                                 at Ticketmaster. Reference 7-
 03/13/2010            15                                        29833/UK1




 03/13/2010            30




 03/13/2010             0
 03/13/2010            96
 03/13/2010            74

 03/13/2010            93




                                                                 trying to find out why no
                                                                 confirmation e-mail received
 03/13/2010            74                                        for Pearl Jam tickets

 03/13/2010             0


ForeSee Results, Inc. Confidential                       90                   Satisfaction Performance Report
Date Created: 04/01/2010




 03/13/2010             0

 03/13/2010            89


 03/13/2010            85
 03/13/2010            82            Ticketmaster.ie
 03/13/2010            74
 03/13/2010            44            o2                o2
 03/13/2010            74




 03/13/2010            63
                                                       seetickets.com and other
 03/13/2010            89                              ticket agencies
 03/13/2010            78

 03/13/2010            93


 03/13/2010            56                                                         television


ForeSee Results, Inc. Confidential                                        91                   Satisfaction Performance Report
Date Created: 04/01/2010




 03/13/2010            85




 03/13/2010             0

 03/13/2010            59


 03/13/2010            81

 03/13/2010            93

                                                                      Check My Account to see if
 03/13/2010           100            Just general searching           tickets have been posted yet


 03/13/2010           100            ents 24                  radio
 03/13/2010            56

 03/13/2010             0




 03/13/2010           100
                                                                      Trying to print out tickets
                                                                      previously purchased on
 03/13/2010            19                                             Ticketfast


 03/13/2010            52



 03/14/2010            78




ForeSee Results, Inc. Confidential                       92                          Satisfaction Performance Report
Date Created: 04/01/2010




 03/14/2010            15            bbc news
 03/14/2010           100


 03/14/2010            74




 03/14/2010            78


 03/14/2010           100

                                                         update address in
 03/14/2010            89            wayahead.com        myTicketmaster




 03/14/2010             0




ForeSee Results, Inc. Confidential                  93               Satisfaction Performance Report
Date Created: 04/01/2010




 03/14/2010            89

 03/14/2010            78



 03/14/2010            59

 03/14/2010            67




 03/14/2010             7

 03/14/2010            74


 03/14/2010            89
 03/15/2010            56




                                                                                      to find out why my tickets have
 03/15/2010            19                                                             not been sent out yet.



 03/15/2010            56            HMV London arena.   Myspace, Facebook, Last.fm
 03/15/2010            37                                StarGreen
 03/15/2010            67

 03/15/2010            59
 03/15/2010            63

 03/15/2010            67                                                             check if tickets issued




 03/15/2010           100


ForeSee Results, Inc. Confidential                                         94                       Satisfaction Performance Report
Date Created: 04/01/2010


                                                          looking to se if tickets
                                                          purchased have been sent out
 03/15/2010            67                                 yet
 03/15/2010            93
 03/15/2010            74

 03/15/2010            70
 03/15/2010            67            ticketmaster
 03/15/2010            63



 03/15/2010            74




 03/15/2010            11            t IN THE pARK




 03/15/2010            89
 03/15/2010           100

 03/15/2010            78



 03/15/2010            63


 03/16/2010            33
 03/16/2010            85
 03/16/2010           100
 03/16/2010            63




 03/16/2010            59




ForeSee Results, Inc. Confidential                   95               Satisfaction Performance Report
Date Created: 04/01/2010




                                                                                      research in order to make
                                                                                      arangements to purchase
 03/16/2010            93                                                             tickets in the near future.




 03/16/2010            89

 03/16/2010            70                                     beatthetouts.com


 03/16/2010             4
 03/16/2010            63            02 arena




 03/16/2010             0

 03/16/2010            44                                     theatre


 03/16/2010            63            Liverpool Empire




 03/16/2010            82            www.ticketmaster.co.uk

 03/16/2010            78




ForeSee Results, Inc. Confidential                                               96                 Satisfaction Performance Report
Date Created: 04/01/2010




                                     Alexandra Theatre in
 03/16/2010            52            Birmingham
                                                                      To seek help with a p[roblem
 03/16/2010             0                                             with Ticketmaster


 03/16/2010            70
 03/16/2010            26
 03/16/2010            81


 03/16/2010            78


 03/16/2010            37
 03/16/2010            56



 03/16/2010            93

                                                                      To check telephone ordering
                                                                      tickets to no avail always try
 03/17/2010            41                                             later. Not Good.

 03/17/2010             0

 03/17/2010            74                                        O2

 03/17/2010            74
 03/17/2010            70




 03/17/2010             0                                             can't activat gift card




ForeSee Results, Inc. Confidential                          97                       Satisfaction Performance Report
Date Created: 04/01/2010




                                                                            Trying to create a ticket seller
                                                                            account (unsuccessfully as I
 03/17/2010            67                                                   couldn't find out how to do it)
 03/17/2010            78                           nme, kerrang, 02


 03/17/2010            78



 03/17/2010            96

 03/17/2010            59            www.o2.co.uk




 03/17/2010            74
 03/17/2010            81            Kiss Online


 03/17/2010            19


 03/17/2010            30
 03/17/2010            78

 03/17/2010            89

 03/17/2010            37

 03/17/2010            82


ForeSee Results, Inc. Confidential                                     98                 Satisfaction Performance Report
Date Created: 04/01/2010




 03/18/2010            78




                                          fanclubs, 02, pollstar, live
 03/18/2010            37                 nation, crystal ball
 03/18/2010            56            o2

 03/18/2010            59




 03/18/2010             0


 03/18/2010            82
 03/18/2010            89


 03/18/2010            78




ForeSee Results, Inc. Confidential                              99       Satisfaction Performance Report
Date Created: 04/01/2010




 03/18/2010            52            Artists own websites
 03/18/2010            59

 03/18/2010            78




 03/18/2010           100
 03/18/2010            74

 03/18/2010            93




                                                              to find out when tickets go on
 03/18/2010            74            facebook ticketmaster.   sale.


 03/18/2010            89




 03/18/2010             0
 03/18/2010            67
 03/18/2010            89
 03/18/2010            85


ForeSee Results, Inc. Confidential                      100                 Satisfaction Performance Report
Date Created: 04/01/2010




 03/18/2010           100                                                      To update my favourites

 03/18/2010            74                             facebook

 03/18/2010            96                             seatwave



 03/18/2010            89                             tinthepark.com




                                                      WWE or TNW websites or
 03/18/2010            96                             performer websites
 03/18/2010            67

 03/18/2010            67
 03/18/2010            78

 03/18/2010           100
 03/18/2010            74
 03/18/2010            78
 03/18/2010            89

 03/19/2010            96            dancing on ice

 03/19/2010            89




ForeSee Results, Inc. Confidential                                     101                  Satisfaction Performance Report
Date Created: 04/01/2010




 03/19/2010            19
 03/19/2010            78

                                     show sites, theatre sites,
 03/19/2010            41            whats on sites.




 03/19/2010            15




 03/19/2010            89

 03/19/2010            85


 03/19/2010            56
 03/19/2010            59
 03/19/2010            78




 03/19/2010            44

 03/19/2010            74            Search engines




 03/19/2010            15


ForeSee Results, Inc. Confidential                        102     Satisfaction Performance Report
Date Created: 04/01/2010




 03/19/2010            78
 03/19/2010            85

 03/19/2010            59


 03/19/2010            11
 03/19/2010            78                                    Print tickets
 03/19/2010            59            MEN ARENA

 03/19/2010            89


 03/19/2010           100

 03/19/2010            67




 03/19/2010            85
 03/19/2010            67




 03/19/2010            37
 03/19/2010            78
 03/19/2010           100
 03/19/2010           100


 03/19/2010            56            virginmedia.com
 03/20/2010            78
 03/20/2010            59




ForeSee Results, Inc. Confidential                     103                   Satisfaction Performance Report
Date Created: 04/01/2010




 03/20/2010            22            www.ladygaga.com/events



 03/20/2010            59                                      google




 03/20/2010            78

 03/20/2010            44
 03/20/2010            96
 03/20/2010            96

 03/20/2010            44

 03/20/2010           100                                                     DETAIL CHANGE




 03/20/2010             0




 03/20/2010             0                                      secc
 03/20/2010            70



 03/20/2010            81

 03/20/2010            70


ForeSee Results, Inc. Confidential                                      104            Satisfaction Performance Report
Date Created: 04/01/2010



 03/20/2010            78

                                                                                                               cant attend event, so thought i
 03/20/2010            67                                                                                      would see if i can sell tickets
 03/20/2010            78            sky email
                                                                                                               To try and print my tickets, but
                                                                                                               couldn't so wanted to email
                                                                                                               Cust Svcs BUT COULDN'T -
 03/20/2010            4                         My mobile network supplier O2 My iPhone                       Bloddy crap !!!
 03/20/2010           100



 03/20/2010             0


 03/20/2010            41

 03/20/2010            74

 03/20/2010            74                        google
 03/20/2010            67




 03/21/2010            78


 03/21/2010            89
 03/21/2010            93


 03/21/2010            74
 03/21/2010            74



                                                                              i was given a gift voucher for
 03/21/2010            15                                                     ticket master
 03/21/2010            15
 03/21/2010            93

 03/21/2010            63




ForeSee Results, Inc. Confidential                                 105                                                       Satisfaction Performance Report
Date Created: 04/01/2010




 03/21/2010           100
 03/21/2010            89            milliondollarquartetlive.com
 03/21/2010           100

 03/21/2010           100



 03/21/2010            85

                                                                                            to find out if tickets have been
 03/21/2010            89                                                                   despatched yet
 03/21/2010           100
 03/21/2010            89                                           Ambassador




 03/22/2010            56                                                                   print event tickets
 03/22/2010            78                                                                   print tickets
 03/22/2010            74




 03/22/2010            30
 03/22/2010            70

                                                                                            Getting my tickets 5 days
                                                                                            before the show?!!! The were
                                                                                            not still dispatched and I am
                                                                                            an European International
 03/22/2010            48            artist website                 artist websites         Customer!!!!

 03/22/2010            89


ForeSee Results, Inc. Confidential                                                    106                 Satisfaction Performance Report
Date Created: 04/01/2010




 03/22/2010            78

 03/22/2010            78
 03/22/2010            63


 03/22/2010            78

 03/22/2010            52


 03/22/2010            78


 03/22/2010            78
 03/22/2010           100
                                           Check dates for tickets already
 03/22/2010            82                  purchased




ForeSee Results, Inc. Confidential   107                Satisfaction Performance Report
Date Created: 04/01/2010




                                                                           Theatre bill boards, word of
 03/22/2010            41                                                  mouth.
 03/22/2010            82
 03/22/2010            96
 03/22/2010            85
 03/22/2010            85
 03/22/2010            67
 03/22/2010            56            RFU


 03/22/2010            33
                                           Link from performers personal
 03/22/2010            85                  website                                                        Looking for fan reviews
 03/22/2010            67




ForeSee Results, Inc. Confidential                            108                                                      Satisfaction Performance Report
Date Created: 04/01/2010




 03/22/2010             7




 03/22/2010            37            brighton centre
 03/23/2010            85



 03/23/2010            74


 03/23/2010            82

 03/23/2010            44




 03/23/2010            33                                    Change of address

 03/23/2010           100




 03/23/2010            78
 03/23/2010            96




ForeSee Results, Inc. Confidential                     109               Satisfaction Performance Report
Date Created: 04/01/2010




 03/23/2010            11

 03/23/2010            89




 03/23/2010            59
 03/23/2010            82


 03/23/2010            89

 03/23/2010            33            seetickets, ticketline



 03/23/2010            96




 03/23/2010            59

 03/23/2010            81




ForeSee Results, Inc. Confidential                            110   Satisfaction Performance Report
Date Created: 04/01/2010




 03/23/2010            78

 03/23/2010            74
                                     www.officallondontheatre.co.u
 03/23/2010            74            k




 03/23/2010            82                                            seetickets.com
 03/23/2010            44

 03/23/2010            70            o2




 03/24/2010            85            O2                              O2
                                                                                            I type in name of band and
 03/24/2010           100                                                                   click on tour dates.



 03/24/2010            85


 03/24/2010           100
 03/24/2010            70

 03/24/2010            89

 03/24/2010            70
 03/24/2010           100


ForeSee Results, Inc. Confidential                                                    111                                Satisfaction Performance Report
Date Created: 04/01/2010




 03/24/2010            45
 03/24/2010            82



                                                                                To try and sort out aproblem
 03/24/2010            44                                                       with my tickets-unsuccessfully




 03/24/2010             0                                Word of mouth and TV
 03/24/2010            74
 03/24/2010           100            tatton park
                                                                                check if tickets purchased had
 03/24/2010            67                                                       been dispached
 03/24/2010            48
 03/24/2010            78


 03/24/2010            78




ForeSee Results, Inc. Confidential                 112                                       Satisfaction Performance Report
Date Created: 04/01/2010




 03/24/2010            67            on theatre/museum websites


 03/24/2010            85

 03/24/2010            11

 03/25/2010            67



 03/25/2010            44
 03/25/2010            89

 03/25/2010            89
 03/25/2010            45



 03/25/2010            78                                         Check my ticket purchase info.

 03/25/2010            70
 03/25/2010            70


 03/25/2010            19
 03/25/2010           100
 03/25/2010            89
 03/25/2010            89
 03/25/2010            89                                         Add to My Favourites

 03/25/2010           100
 03/25/2010            67
 03/25/2010            44




ForeSee Results, Inc. Confidential                     113                     Satisfaction Performance Report
Date Created: 04/01/2010




 03/25/2010            70
 03/25/2010            67

 03/25/2010            67
 03/25/2010            81            hotmail
 03/25/2010            70
 03/25/2010            74
 03/25/2010            33
 03/25/2010            63            Men
 03/25/2010            82
 03/25/2010            74
 03/25/2010            44
                                               Magazines / Paper
 03/25/2010            89                      Band websites
 03/25/2010            85

 03/25/2010            89
 03/25/2010            59




 03/25/2010            44
 03/25/2010            85                                                                          updating profile
 03/25/2010            59
 03/25/2010            78


 03/25/2010           100                      See Tickets, Live Nation


 03/25/2010            93                                                      Kerrang! magazine

 03/25/2010            82                      Ticket Soup, Gigs in Scotland
 03/25/2010            44
 03/25/2010            81
 03/25/2010            74
 03/25/2010            89

 03/25/2010            93


ForeSee Results, Inc. Confidential                                 114                                           Satisfaction Performance Report
Date Created: 04/01/2010




                                     various cultural and similar
                                     website and eshots,            tube posters, online   to get the booking phone
 03/25/2010            70            newspaper websites             newspaper sites        number

 03/25/2010            96
 03/25/2010            63                                           poster at arena
 03/25/2010            70
 03/25/2010            74




 03/26/2010            37




 03/26/2010            48            Gigs and Tours. ENTS24
 03/26/2010            82
 03/26/2010            78
 03/26/2010           100
 03/26/2010            82


 03/26/2010            74




 03/26/2010            19
 03/26/2010            78                                                                  track ticket order
                                                                                           heard the Rasmus were
                                                                                           playing in London, this
                                                                                           summer. wanted to check for
 03/26/2010            67                                                                  tkts.
 03/26/2010            67


ForeSee Results, Inc. Confidential                        115                                           Satisfaction Performance Report
Date Created: 04/01/2010




 03/26/2010            89
 03/26/2010            63
 03/26/2010            93




                                                                  check websites of various
 03/26/2010            67            other theatre emails         theatres
 03/26/2010            74




 03/26/2010            63




 03/26/2010            11

 03/26/2010            96
 03/26/2010            85
 03/26/2010            22




ForeSee Results, Inc. Confidential                          116                               Satisfaction Performance Report
Date Created: 04/01/2010




 03/26/2010            85                                          bbc.co.uk




 03/26/2010            81
 03/26/2010            44
 03/26/2010            78



 03/26/2010            41            Cardiff International Arena

                                                                                     check my ticketmaster to see if
 03/26/2010           100                                                            tickets had been dispatched



 03/26/2010            37


 03/26/2010            89




 03/26/2010            59                                          nme.com

 03/27/2010            70

 03/27/2010            56                                                            Proffesional
                                                                                     I am STILL waiting for my
                                                                                     Michael Jackson tickets and
                                                                                     being ignored on a regular
 03/27/2010             0                                                            basis by Ticketmaster.




 03/27/2010            56
 03/27/2010            67




ForeSee Results, Inc. Confidential                                             117                Satisfaction Performance Report
Date Created: 04/01/2010




 03/27/2010             0                                media




 03/27/2010            11

 03/27/2010           100

 03/27/2010            63
 03/27/2010            56
 03/27/2010            78
 03/27/2010            78            Window Mail


 03/27/2010            78
 03/27/2010            70



                                                                 Email asked for fan review of
                                                                 Frankie Boyle on the 26/3 then
 03/27/2010            81                                        pop up for this survey




 03/27/2010             7                                        Delete an account
 03/27/2010            41
 03/27/2010            78




ForeSee Results, Inc. Confidential                 118                        Satisfaction Performance Report
Date Created: 04/01/2010




 03/27/2010            89            ents 24        google

 03/27/2010            41                           Albemarle; Goldentours
 03/27/2010            56
 03/27/2010            89
 03/27/2010            85
 03/27/2010            59

 03/27/2010           100

 03/27/2010            70                                                    Change of address
 03/27/2010           100
 03/27/2010            85
 03/28/2010            78




 03/28/2010            26            ticketmaster

 03/28/2010            96
 03/28/2010            89




ForeSee Results, Inc. Confidential                                    119                Satisfaction Performance Report
Date Created: 04/01/2010




 03/28/2010            15

 03/28/2010            55
 03/28/2010            67
 03/28/2010            78            Brighton Centre
 03/28/2010           100
 03/28/2010            93


 03/28/2010           100
 03/28/2010            85
 03/28/2010            78

 03/28/2010            82


ForeSee Results, Inc. Confidential                     120   Satisfaction Performance Report
Date Created: 04/01/2010




 03/28/2010            85
 03/28/2010            67
 03/28/2010            89                                                               Word of mouth
 03/28/2010            78


 03/28/2010            67
 03/28/2010            63

 03/28/2010            0
 03/28/2010           100
                                     From Blink182 ticket search
 03/28/2010            52            on Google

 03/28/2010            70

 03/28/2010            59

 03/28/2010            89                                                               Ticket master e-mails
 03/28/2010           100
 03/28/2010            60
 03/29/2010            78                                                                                       check on my purchase
                                                                   MANCHESTER EVENING
 03/29/2010            93                                          NEWS ARENA


 03/29/2010            48
 03/29/2010            89


 03/29/2010            89
 03/29/2010            74


 03/29/2010            67                                          Live Nation                                  Check my account orders
 03/29/2010            44
 03/29/2010            59




ForeSee Results, Inc. Confidential                                               121                                        Satisfaction Performance Report
Date Created: 04/01/2010




 03/29/2010            63

 03/29/2010           100
 03/29/2010            67
 03/29/2010            93
 03/29/2010            81
 03/29/2010            78
 03/29/2010            89                                                             TV Adverts




                                                     festival republic, banquet
 03/29/2010            70                            records, mean fiddler, the o2,
 03/29/2010           100
 03/29/2010            82
 03/29/2010           100
 03/29/2010            70
 03/29/2010            82                            Google
 03/29/2010           100

 03/29/2010            67
 03/29/2010            78
 03/29/2010             0
 03/29/2010           100
 03/29/2010            89            andrerieu.com


 03/29/2010             0


ForeSee Results, Inc. Confidential                                       122                       Satisfaction Performance Report
Date Created: 04/01/2010



 03/29/2010             7


 03/29/2010            11
 03/29/2010            93
 03/29/2010            93
 03/29/2010             0
 03/29/2010           100


 03/29/2010            78
 03/29/2010            59
 03/29/2010             0            Readingfestival.com


 03/29/2010            37            leeds festival.co.uk




 03/29/2010            44
 03/29/2010           100
 03/29/2010            89            leeds festival




                                                                                                        been given a ticket master gift
 03/29/2010             0                                                                               card
 03/29/2010            63            leeds festival           google artist/event


 03/29/2010            89                                     whats on stage, dress circle



 03/29/2010             0            reading festival.co.uk
 03/29/2010             0                                                                    daft man

 03/29/2010           100




ForeSee Results, Inc. Confidential                                                  123                               Satisfaction Performance Report
Date Created: 04/01/2010




 03/29/2010            67
 03/29/2010             0
 03/29/2010            85
 03/29/2010            67

 03/29/2010            67            The Brighton Centre
 03/29/2010           100
                                                           kerrang.com
                                                           aloud.com
                                                           ticketweb.co.uk
 03/29/2010            96                                  livenation.com
 03/29/2010            78
 03/29/2010            44                                                              television
 03/29/2010            78
 03/29/2010            56



                                                           social networking - blogs
 03/29/2010            41                                  facebook twitter etc
 03/29/2010           100




 03/29/2010            74

 03/29/2010            52


 03/29/2010            15

 03/29/2010            56


ForeSee Results, Inc. Confidential                                             124                  Satisfaction Performance Report
Date Created: 04/01/2010




 03/29/2010            89




 03/29/2010             0            google

 03/30/2010            56            39 Steps           Newspaper websites
 03/30/2010            74            reading festival
 03/30/2010            96


 03/30/2010            96

 03/30/2010           100




 03/30/2010            85



 03/30/2010            93
                                                        wembley
                                                        02
                                                        rah etc
                                                        seetickets
 03/30/2010            93                               livenation
 03/30/2010            67

 03/30/2010            56



 03/30/2010            70


ForeSee Results, Inc. Confidential                                       125   Satisfaction Performance Report
Date Created: 04/01/2010




                                                                                    to find out if we have secured
 03/30/2010             0                                                 friends   a booking
 03/30/2010            96


 03/30/2010            63




 03/30/2010            59                     official artistes website




 03/30/2010            52
 03/30/2010            56

 03/30/2010            81            The o2

 03/30/2010            78

 03/30/2010           100

 03/30/2010            89                                                 google

 03/30/2010            81
 03/30/2010           100

 03/30/2010             0
 03/30/2010             7




ForeSee Results, Inc. Confidential                                  126                           Satisfaction Performance Report
Date Created: 04/01/2010




 03/30/2010            78
 03/30/2010            81

 03/30/2010            70                                         fan web sites

 03/30/2010            78


                                     the phantom of the opera main
 03/31/2010            85            page                          TravelLondon
 03/31/2010            67




 03/31/2010            81
 03/31/2010            74
 03/31/2010           100                                                               change address



                                     BLACKPOOL TOWER
 03/31/2010            26            CIRCUS

 03/31/2010            78
 03/31/2010            74

 03/31/2010            93            leeds festival




 03/31/2010             7




ForeSee Results, Inc. Confidential                                                127              Satisfaction Performance Report
Date Created: 04/01/2010




 03/31/2010            67
 03/31/2010            63
 03/31/2010            67            Ticketsoup

 03/31/2010            59




 03/31/2010            15

 03/31/2010            30
 03/31/2010            89




                                                        Due to the poor service I
                                                        received when calling your
                                                        company I am not prepared to
 03/31/2010             0                               help you with this inforomation
 03/31/2010            63
                                                                                          Changed my email address
                                                                                          from j.s.brown@virgin.net to
 03/31/2010            48                                                                 j.s.brown55@btinternet.com

 03/31/2010             7
 03/31/2010            89
 03/31/2010            85




ForeSee Results, Inc. Confidential                128                                                  Satisfaction Performance Report
Date Created: 04/01/2010



                                              Ticketmaster Enterprise Browse
                                                  Open-Ended Responses
                                              March 01, 2010 - March 31, 2010
                                                      (FSR) Site=UK


                                                                                                                              Is there anything you would
                                                                    Why weren't you able to
Other event for purchasing           Other event for researching                                    Other website where you     like to share specifically
                                                                   accomplish what you came
         tickets                               tickets                                                  became aware:         about the purchase process
                                                                            to do?
                                                                                                                                          today?


                                                                   could not find out what im
                                                                   paying for


                                                                   No tickets were available for
                                                                   the various comedians I
                                                                   wished to see.

                                                                   Option is not avaiable online,
                                                                   will have to ring Ticketmaster
                                                                   to find out how to join
                                                                   system locked or error
                                                                   message so could not print
                                                                   tickets - had to ring cust
                                                                   services
                                                                   CANT SEE VENUE OR
                                                                   ARTISE




                                                                   tickets arenton sale yet


                                                                                                                              it was quick, simple and easy


                                                                   No information given and my
                                                                   ticketmaster doesn't seem to
                                                                   work - had to request by
                                                                   customer service form




ForeSee Results, Inc. Confidential                                                     129                                                 Satisfaction Performance Report
Date Created: 04/01/2010




                                     wasn't give a choice of seats
                                     and not shown what exactly
                                     what was available
                                     Tickets are not on sale at the
                                     moment




                                     Couldn't find anything
                                     appropriate
                                     not available
                                     there whereno black veil
                                     brides concerts in scotland




                                     The teckets were not available




                                     it says new email address but
                                     as account is opened in old
                                     one i assume thats why the
                                     emails still go there - its really
                                     annoying
                                     would not open page to give
                                     price on choice of tickets.




ForeSee Results, Inc. Confidential                         130            Satisfaction Performance Report
Date Created: 04/01/2010




                                     site unavailable due to
                                     maintenance




                                     The venue did not come up
                                     although it is advertised on TV.




                                     Because I need to speak to my
                                     friend so see if she will come
                                     with me before I order the
                                     tickets




ForeSee Results, Inc. Confidential                       131            Satisfaction Performance Report
Date Created: 04/01/2010




                                     Tickets not yet on sale
                                                                                         no




                                     Riverdance - sold out
                                                                       rihanna website


                                     ticket order not shown - so
                                     unable to print off tickets and
                                     when searching kept getting
                                     "unavailable message for
                                     required page"


ForeSee Results, Inc. Confidential                        132                                 Satisfaction Performance Report
Date Created: 04/01/2010




                                     the tickets wernt on sale
comedy




                                     Tickets were not available on
                                     the days I selected, probably
                                     because I am looking for them
                                     too close to the event date.
                                     It is also too difficult to search
                                     for ticket availability for the
                                     same event on different dates
                                     on this site. You have to go
                                     right back to the front page.
                                     You should be able to press a
                                     back button and select a
                                     different date but you can't.


                                     No real infotmation on when
                                     tickets come on sale, or what!




                                     none avaliable




ForeSee Results, Inc. Confidential                         133            Satisfaction Performance Report
Date Created: 04/01/2010




                                                    It took too much effort and
                                                    extra clicks to search for
                                                    performer tickets and then to
                                                    start all over again when they
                                                    weren't sold out. It would be
                                                    good to check availability in
                                                    one click and have back
                                                    browser availability.




                                                    Need to check my availability
                                                    for the date, nit sire fault
                                                                                         no
                                                    i was looking for mothers day
                                                    ideas ut was unable to find
                                                    anything suitable, i will think of
                                                    a different idea instead




                                                    tickets not on sale yet.
                                                    tickets were sold out

                                                    tickets not available



                                     comedy/sport   tickets not available




ForeSee Results, Inc. Confidential                                          134               Satisfaction Performance Report
Date Created: 04/01/2010




                                     Booking proccess wouldn't
                                     work - there wasn't an option
                                     for posting to UK - would only
                                     let me select USA and Ireland
                                     Looking for phone number to
                                     call but just had recorded
                                     message so still no wiser
                                                                       information said i would et a
                                                                       comfirmation email with a link
                                                                       to printing my tickets but i
                                                                       didn't get an email and had to
                                                                       go to customer support for
                                                                       help.
                                     have not got an amerian
                                     express card




                                                                       Hardly "Ticketfast" when two
                                                                       days later I am still waiting to
                                                                       be allowed to print tickets.



                                     nothing i'm interested in had
                                     tickets on sale yet
                                     I could not find the tickets on
                                     sale yet



                                                                       Seating plans need rows and
                                                                       seat numbers identifying
                                     tickets not on sale yet

                                     dont know


ForeSee Results, Inc. Confidential                        135                        Satisfaction Performance Report
Date Created: 04/01/2010




                                     no tickets available to match
                                     my dates


                                     I needed to ask a question-
                                     send an email. No email to
                                     send to and unable to get
                                     through on telephone line.



                                     Would be easier if an event
                                     was sold out it said this rather
                                     than having to go through the
                                     process of searching for
                                     tickets to see that there are
                                     none available.



peter kay                            sold out

                                                                                              If I am to be charged for ticket-
                                                                                              fast, then I should at least be
                                     E-Tickets is encoded and I am                            entitled to be able to print off
                                     unable to print off!                                     my tickets!
                                                                        edinburgh playhouse

                                     tickets not on sale yet




ForeSee Results, Inc. Confidential                        136                                               Satisfaction Performance Report
Date Created: 04/01/2010


                                     Tickets say 'on sale' yet not
                                     able to purchase?
                                     Nothing says 'sold out' just a
                                     very frustrating block of text
                                     saying 'tickets currently not on
                                     sale'???
                                     What is that all about?
                                     I wanted Aerosmith Tickets,
                                     but I am also disgusted at the
                                     unbelievable price of a
                                     ticket?
                                     What is the justification of
                                     £100+ standing ticket at the
                                     o2?????




                                     Because the tickets were not
                                     yet advertised.


                                     could find how to attach form




                                                                        http://www.armynavymatch.co
                                                                        m/




                                     I have not received a reply as
                                     yet
                                     Very poor site




ForeSee Results, Inc. Confidential                        137                                         Satisfaction Performance Report
Date Created: 04/01/2010


                                     Unable to translate into
                                     English for payment.
                                     Customer service phone calls
                                     for over 30 minutes, resulted in
                                     calling Germany directly to
L Beach Festival April 2010          purchase.
                                     Tickets on pre sale only




                                     sold out gig




                                     It did not allow me to buy pre
                                     sale tickets for Flight of the
                                     conchords due to company
                                     error of selling them a day
                                     before they should!



                                     not on sale until tomorrow




                                     had to call customer support,
                                     unable to change address.




ForeSee Results, Inc. Confidential                       138            Satisfaction Performance Report
Date Created: 04/01/2010




                                     sold out


                                     couldn't buy tickets - don't
                                     know why




                                     Event concerned had
                                     child/senior tickets available,
                                     but no standard adult tickets
                                     unless you wish to purchase a
                                     picnic or premium parking
                                     ticket (Will Young at Tatton
                                     Park on 01/08/2010). As
                                     option not listed, can only
                                     assume this is due to bad
                                     coding rather than no adult
                                     tickets being available so will
                                     purchase elsewhere.




                                     no tickets available




ForeSee Results, Inc. Confidential                          139        Satisfaction Performance Report
Date Created: 04/01/2010




                                              i came on this site to find out
                                              the difference between a vip
                                              meet and greet ticket and a
                                              platinum ticket and to see if
                                              you can order the wrong ticket
                                              and you cannot.




                                              they are not on sale yet



                                              cause the information was not
                                              available.


                                     Comedy

                                              Tickets not on sale yet, but I
                                              found this out from another
                                              source, your site just says
                                              tickets are not available for
                                              that event




                                                                                no clock. timeout too short. no
                                                                                seating plan
                                              Not on sale until 9am :(




ForeSee Results, Inc. Confidential                                 140                       Satisfaction Performance Report
Date Created: 04/01/2010


                                     Did not understand exactly         Not a great deal of time for
                                     where my seats would be in         your 'older more manual/matic'
                                     relation to the stage!             customers!!




                                     Could not get password,so
                                     could not buy tickets. Still not
                                     recd email

                                     sold out




ForeSee Results, Inc. Confidential                        141                        Satisfaction Performance Report
Date Created: 04/01/2010




                                     Even though the tickets were
                                     supposed to be available from
                                     9am i couldn't get ANY even
                                     though I managed to go
                                     through to the search at 8:57. I
                                     stayed online for 40 minutes,
                                     phoned ticketmaster, but
                                     apparently they had all gone. I
                                     did find them for double the
                                     price on other websites though
                                     where people have only
                                     bought them to sell on and
                                     make a profit. (These were for
                                     Flight of the Conchords.) It's
                                     disgusting. Ruined
                                     Ticketmaster for me.

                                     too short time available to
                                     complete transaction
                                     cannot find revelant tickets


                                     Tickets sold out very quickly.I
                                     feel angry that people were
                                     clearly buying the maximum of
                                     6 tickets and immediately
                                     selling on eg getme in
                                     website.I only wanted one
                                     ticket ,couldn't get on cos very
                                     busy so have paid over the
                                     odds on get me in.
                                     Tickets weren't on sale yet.

                                     because the web page and
                                     phone line lied when it said i
                                     was in a queue, on every
                                     occasion stating at 8.49 and
                                     continuing for 3 hours. Thanks
                                     for the phone bill ticketmaster!




ForeSee Results, Inc. Confidential                       142            Satisfaction Performance Report
Date Created: 04/01/2010




                                     Didnt see anything that I liked
                                     Difficult to navigate

                                     DID NOT FIND WHAT I WAS
                                     LOOKING FOR




                                                                        dont appreciate the in depth
                                                                        questionnaire afterwards




                                                                        It was far too long...if there had
                                                                        been another company i would
                                                                        have rung them instead. After
                                                                        several failed attempts on the
                                                                        website...i had to use the
                                                                        phone instead, after about 18-
                                                                        20 attempts to get through
                                                                        because lines were busy i got
                                                                        through to an AUTOMATED
                                                                        system who was not able to
                                                                        tell me where i would be
                                                                        seated or when to expect my
                                                                        tickets or anything. I have just
                                                                        bought 3 £44.75 plus p&p
                                                                        tickets...i would like to know
                                     Credit card kept coming up         that my payment was received
                                     unrecognized then did it over      nd accepted safely and
                                     phone (automated system) it        securely. As we are never able
                                     went through..but i still do not   to get hold of anyone human, i
                                     know if that went through          am extremely upset and would
                                     because i can not check or         like to know that as you are a
                                     print receipt on website. I was    company that deals with
                                     given a reference number,          peoples personal details..we
                                     what for? I am unable to use       should have nothing to worry
                                     this on the website...its just     about. I do not think i will be
                                     ridiculous!                        using this service again..sorry!


ForeSee Results, Inc. Confidential                        143                         Satisfaction Performance Report
Date Created: 04/01/2010




                                     the bands i like are not
                                     performing.

                                     Ridiculous policy of not leaving
                                     single seats - wanted two
                                     tickets but had to purchase
                                     three. Got them through
                                     another merchant in the end.

                                     Wouldn't let me purchase the
                                     tickets. tried searching for
                                     even only one seat anywhere
                                     but still got "Sorry, no exact
                                     matches were found, but other
                                     tickets may still be available." I
                                     have also missed events in the
                                     past because of this. Phoned
                                     the bookingline, told that if I
                                     get this message it's sold out. I
                                     later found out the concert
                                     wasn't even close to being
                                     sold out.


comedian                                                                  theatre website   no


                                     Coundn't find any information
                                     re Country Fest 2010 in
                                     Letterkenny Co Donegal yet
                                     the site for the event says
                                     tickets are available through
                                     Ticketmaster

I wished to obtain tickets for       Not available on this site as
the Trooping of the Colours          specified on other site
which were not on this site as       pertaining to Trooping of the
advertised on another site.          Colours




ForeSee Results, Inc. Confidential                        144                                    Satisfaction Performance Report
Date Created: 04/01/2010




                                     event sold out
                                     none available




                                     I hate the high charges that
                                     Ticketmaster add to ticket
                                     prices




                                     Other sites show what seats
                                     are available and the customer
                                     can select e.g. for medical
                                     reasons I need an end of row
                                     seat. Ticketmaster did not
                                     allow me to chose my seat.



                                     I was looking for tickets to the
                                     Johnstone's Paint Trophy Final
                                     at wembley between Carlisle
                                     Utd and Southampton. I am a
                                     Southampton supporter with a
                                     mobility problem but all such
                                     tickets have gone.




ForeSee Results, Inc. Confidential                       145            Satisfaction Performance Report
Date Created: 04/01/2010




                                     comedy   no straight answer
                                              wasnt on sale although
                                              advertised as


                                              There's no one to talk to.

                                                                                 Fast, easy and reliable
                                                                                 service.




                                              the page wouldnt let me see if
                                              there were tickets available, it
                                              just said error. i followed the
                                              instructions it gave me and the
                                              exact same thing happened
                                              repeatedly
                                              tickets not on sale yet


ForeSee Results, Inc. Confidential                                146                         Satisfaction Performance Report
Date Created: 04/01/2010




                                     tickets are on sale monday




                                     No tickets left!

                                     Not prepared you pay all your
                                     extra fees.

                                     all tickets sold

                                     I was unable to enquire about
                                     buying extra tickets for a
                                     specific location in the
                                     millenium stadium
                                                                     Would like it to be easier to
                                                                     select alternative tickets when
                                                                     first choice seats are not
                                                                     ideally located.
                                     Look through different
                                     comedians.




                                     event was sold out :(




ForeSee Results, Inc. Confidential                       147                      Satisfaction Performance Report
Date Created: 04/01/2010


                                     I am unsure as it does not tell
                                     me if the event has sold out. It
                                     is only when you try to locate
                                     tickets that you find there are
                                     none.




                                     i wanted to see Derren brown,
                                     but the dates i can make are
                                     sold out. Your website does
                                     not mention this, i have to
                                     spend 15 mins going through
                                     the proccess of repeatedly
                                     searching for tickets that do
                                     not exist. i have used
                                     ticketmaster for years now but
                                     i now find ticketsoup a more
                                     user friendly site.
                                                                                                 didn't liket the popup
                                                                                                 promotion for future rewards.
                                                                                                 Would prefer to be offered a
                                                                                                 code on purchase to use at a
                                                                                                 future event. Don't like giving
                                                                        millenium center wales   all details again.
                                     not on sale yet

                                     Can't seem to search by date
                                     range.


                                                                                                 dont make me go through the
                                                                                                 whole process if certain ticket
                                                                                                 types/prices are already sold
                                                                                                 out




ForeSee Results, Inc. Confidential                       148                                                   Satisfaction Performance Report
Date Created: 04/01/2010




                                     I wanted to know when tickets
                                     would be recieved and I got
                                     the message "tickets being
                                     printed" The same message
                                     that has been on the site for at
                                     least two weeks




                                     the tickets are not where i
                                     want to be and you cannot
                                     request anything different




i was looking to see if you had
tickets for the twilight sage        because i couldn't find any
eclipse movie premiere.              tickets
                                     couldnt find any sing of when i
                                     will get my ticket




                                     I'd like to search for a type of
                                     event by specific date(i.e. all
                                     theatre events on April 13), but
                                     couldn't see how to do that.
                                     Because Ticketmaster never
                                     says it has sold out until the
                                     final page!


ForeSee Results, Inc. Confidential                       149            Satisfaction Performance Report
Date Created: 04/01/2010




                                     Could not check which tickets
                                     have been allocated to me and
                                     would like a refund on




                                                                      difficult to get postage options
                                                                      on screen


                                     no dates avaliable,and you
                                     mention try other dates, and
                                     you have to searc through
                                     each date seperatley takes too
                                     long, so gave up, i don't
                                     understand why you cant say,
                                     sold out! or even say no these
                                     dates are not avaliable but
                                     these are! very frustrating!


                                     cause tickets not avaliable
                                     BEcause I am not allowed to
                                     return, or sell the tickets


                                     Trying to get more x factor
                                     tickets sold out x
                                     Tickets are not on sale yet
                                     even performance is onyly 6-7
                                     weeks away.




ForeSee Results, Inc. Confidential                      150                         Satisfaction Performance Report
Date Created: 04/01/2010




                                     sold out event
                                                                        02 blueroom


                                     wanted to buy tickets for Alicia
                                     29.05.10 but couldn't get to
                                     buy any didn't understand why
                                     not. Have bought theatre
                                     tickets before




                                     Was looking for a comedy
                                     show around my partners
                                     birthday and nothing
                                     appropriate was on at that
                                     time.




                                     Could not trace my password
                                     despite using temporary one
                                     asked for credit card number
                                     then rejected it .Very
                                     frustrating
                                     CAN THIND O2 ARENA
                                     LONDON




                                     Site crashed (service
                                     unavailable) repeatedly all
                                     morning now sold
                                     out.Happens all the time
                                     couldn't get through on phones
                                     either


ForeSee Results, Inc. Confidential                       151                          Satisfaction Performance Report
Date Created: 04/01/2010




                                     tickets not on sale yet

                                     i needed tickets 4 my little
                                     niece n the only 1s that came
                                     available was the poorest

                                     tickets are not due on sale yet


                                     the website not working
                                     presumably because of the
                                     ticket mess for this event.
                                     Dreadful and unusual for ticket
                                     master to get something so
                                     very wrong. First no tickets,
                                     then message to say can't
                                     have the seats allocated. And
                                     automated message too. Do
                                     you not value your customers?




                                     no tickets available, sitting
                                                                       Why do i have to pay for
                                                                       "Ticketfast" when i printed the
                                                                       tickets myself and saved you
                                                                       on postage?




ForeSee Results, Inc. Confidential                        152                       Satisfaction Performance Report
Date Created: 04/01/2010




                                     Couldn't find suitable seats for
                                     events I want to see. never
                                     can find suitable seats on
                                     Ticketmaster!
                                                                                                     I am hopeful tonight's
                                                                                                     purchase will give me priority
                                                                        Manchester Evening News      booking for Lady Gaga
                                                                        Arena                        tomorrow morning!
                                                                        blackpool visitors website


                                     I was quite disappointed as I
                                     have previously booked tickets
                                     for Lady Gaga via this website
                                     and I was aware that tickets
                                     were going on sale for
                                     previous bookers today.
                                     However, I was not given the
                                     opportunity to do this and had
                                     to go to another website to
                                     book.
                                     Wanted to check price and
                                     seats first

                                     Deatails of tonights concert at
                                     The O2 not available




ForeSee Results, Inc. Confidential                        153                                                     Satisfaction Performance Report
Date Created: 04/01/2010




                                     Couldn't access promised
                                     tickets
                                     Not on sale yet.
                                                                        the timer makes you panic a
                                                                        bit even though there is plenty
                                                                        of time




                                     hasnt changed the address

                                     not on sale till tomorrow

                                     I found it hard to purchase
                                     tickets when i go through the
                                     whole procedure only
                                     stipulating the performer night
                                     and 1 ticket leaving price and
                                     seat to best available to whats
                                     there only to finally get "Sorry
                                     no matches available"! How
                                     can not match be available
                                     when i leave the ticket options
                                     so open?


ForeSee Results, Inc. Confidential                        154                        Satisfaction Performance Report
Date Created: 04/01/2010


                                     poor ticket places


                                     Very slow screen loading - an
                                     dhtis survey is too long. I am
                                     gettin gfed up even though you
                                     need the feedbakc to imporve
                                     your screen loading times


                                     Tickets not available




                                                                        I was very happy because it
                                                                        was very quick and the ticket
                                                                        prices were very good.



                                     Firstly had trouble setting up
                                     my own account as my
                                     husband already has an
                                     account but no longer has a
                                     credit card and therefore
                                     unable to purchase tickets
                                     hence me trying to set up my
                                     own account. Once on the site
                                     not able to navigate back if no
                                     tickets available for date first
                                     entered and then web page
                                     expiring which was very
                                     frustrating.
                                     sold out or not available at
                                     venue required




ForeSee Results, Inc. Confidential                        155                        Satisfaction Performance Report
Date Created: 04/01/2010




                                     No tickets available




                                     The tickets weren't available




                                     tickets don't go on sale until
                                     tomorrow morning




                                     Tickets not yet available
                                     the tickets were not available
                                     yet




ForeSee Results, Inc. Confidential                          156       Satisfaction Performance Report
Date Created: 04/01/2010




                                     Because Ticketmaster
                                     customer services is a joke.




                                     Couldn't get past events for
                                     march


                                                                     Whilst finding suitable tickets I
                                                                     needed to look at several
                                                                     different days as options and
                                                                     each time i wanted to change
                                                                     days the site went back to
                                                                     todays date and i had to again
                                                                     go through each page until i
                                                                     got to the date i wanted. Why
                                                                     can you not put the date you
                                                                     want in and go directly to that
                                                                     page. I found this very
                                                                     frustrating and time consuming



                                     tickets not on sale
                                     no tickets available
                                     tickets not on sale until the
                                     next day




ForeSee Results, Inc. Confidential                        157                      Satisfaction Performance Report
Date Created: 04/01/2010


                                                                  O2 ARENA



                                     tickets not yet on sale




                                     all tickets sold out



                                                                  FAN FEST
                                     The site hung and didn't
                                     display properly. Gave up.




ForeSee Results, Inc. Confidential                          158              Satisfaction Performance Report
Date Created: 04/01/2010




                                           expensive! booking charges




ForeSee Results, Inc. Confidential   159               Satisfaction Performance Report
Date Created: 04/01/2010




                                     Tickets were sold out within
                                     minutes...then you added a
                                     further date an hour later,
                                     which is EXTREMELY
                                     annoying - as was trying to get
                                     onto the site on the dot 9am,
                                     couldn't get tickets - but then
                                     people who wander on to the
                                     website an hour later suddenly
                                     have another date to try for.
                                     This is not fair.




                                     Not sure if they are on sale
                                     yet.


                                                                        Site would not accept update
                                                                        for new card from American
                                                                        Express




                                     no tickets available despite
                                     logging on at 0900!!! site too
                                     slow due to hight demand!

                                     could not get tickets from time
                                     of sale
                                                                        page expired problem due to
                                                                        my error
                                     Because despite the pre-sale
                                     and being on the phone at
                                     9.00 a.m. on general public
                                     sale, there were no tickets
                                     available. Very, very
                                     disappointing for the true fans.
                                     First agent I spoke with was
                                     rude. Second agent was
                                     helpful but couldn't help.


ForeSee Results, Inc. Confidential                       160                        Satisfaction Performance Report
Date Created: 04/01/2010




                                     I presume the tickets are sold
                                     out but there is NOTHING to
                                     tell me this. I can search for
                                     tickets but all that is returned
                                     is "Sorry, no exact matches
                                     were found, but other tickets
                                     may still be available." Even
                                     selecting 'Any Price' and 'Best
                                     Available' returns the same
                                     message. Completely useless.

                                                                        i would have preferred to have
                                     wasted hours of my time            spoken with a human being.
                                     getting tickets in a position i    the chart of seats is very poor.
                                     dont want. luckily touts will be   i had to keep logging on over
                                     able to help me but at             and over agian to get tickets.
                                     overpricing.                       phone lines engaged.




                                                                        i would have liked to have an
                                                                        alternative address to have the
                                                                        tickets delivered to uter than
                                                                        than the card holders address
                                                                        If there are no tickets for two
                                                                        people to sit together there
                                                                        should be something to tell
                                                                        you rather than giving the
                                                                        impression there are tickets
                                                                        and then finding out there are
                                                                        not any due to there only being
comedy - John Bishop                                                    single seats.




ForeSee Results, Inc. Confidential                        161                         Satisfaction Performance Report
Date Created: 04/01/2010




                                     Tried searching for "the O2"
                                     instead o2 academies around
                                     the country simply bumping up
                                     the amount of results to scour
                                     through.


                                     no infomation available




comedy                               tickets not available


                                     Never able to get a response
                                     at 9 am when tickets go on
                                     sale - very frustrating. Not for
                                     first time this has happened. It
                                     is a shame this is the only way
                                     to try and book tickets now. It
                                     is a corrupt and fairly useless
                                     system.




                                     was looking for jason derulo or
                                     chris brown. no events for
                                     chris brown yet and
                                     ticketmaster doesn't know who
                                     jason derulo is




ForeSee Results, Inc. Confidential                           162        Satisfaction Performance Report
Date Created: 04/01/2010




                                     All results of "Rock/Pops next
                                     6months" didn't displayed. The
                                     maximum displayed number
                                     was 500events though over
                                     1000 events were hit. Besides,
                                     I couldn't search by specific
                                     date without keywords.



                                     I cannot find a relevant forum
                                     to lodge a complaint or get
                                     suitable information.




                                     I wanted to check prices, but
                                     my browser says "error on
                                     page" and I cannot load the
                                     ticket choose part of your site.
                                     Why do insist on advertising
                                     tickets when the event is sold
                                     out?????? MOST
                                     ANNOYING!!!!!!!!!!! IF ITS
                                     SOLD OUT DON'T GIVE ME
                                     FALSE HOPE THERE ARE
                                     TICKETS AVAILABLE!!!!!!!!!!
                                     IDIOTS




                                                                        it would be useful to
                                                                        understand why, for some
                                     not sure whether explanation       events it is possible to print
                                     provided applied - wanted to       one's own tickets and for
                                     be able to telephone to ask        others they have to be sent in
                                     someone                            hard copy (at greater cost!)
                                     couldn't get too see what
                                     tickets were available


ForeSee Results, Inc. Confidential                        163                        Satisfaction Performance Report
Date Created: 04/01/2010


                                                              I still don't know if my
                                                              purchase worked, this survey
                                                              appears after 45 minutes of a
                                                              page loading after I entered
                                                              my bank details, and when,
                                                              sick of the wait, I tried to
                                                              reload the page, knowing that
                                                              I'd probably lost my
                                                              purchase.
                                                              So I'm hoping now that when
                                                              I'll ba submitting the survey, I'll
                                                              have a confirmation of my
                                                              purchase, but it seems
                                                              unlikely.




                                     nothing good coming up




                                     sold out




ForeSee Results, Inc. Confidential                     164                   Satisfaction Performance Report
Date Created: 04/01/2010




                                     Because your system prevents
                                     it
                                     Get a better system

                                     tickets sold out
                                     needed to check if fellow party
                                     members were happy with the
                                     available seats




                                     couldm't get tickets
                                     i have a purchase number but
                                     can not find any link to it




                                     Error message continually
                                     preventing me getting to print
                                     out tickets page




ForeSee Results, Inc. Confidential                       165           Satisfaction Performance Report
Date Created: 04/01/2010




Comedian

                                                                         The forgotton password email
                                                                         takes ages to come through!




                                     Because I became so
                                     infuriated with the process on
                                     this site I went to another site.
                                     They may have inferior seats
                                     but at least I won't blow a
                                     gasket buying them.




ForeSee Results, Inc. Confidential                        166                        Satisfaction Performance Report
Date Created: 04/01/2010




                                                                        Code words are difficult to
                                                                        read
                                                                        Cannot see where seats are
                                                                        available




                                     no information who is
                                     performing in the dancing on
                                     ice tour at the m e n




                                     Tickets unavailable

                                     I wanted to know why my
                                     tickets had not been sent out. I
                                     wanted to find out what "Your
                                     tickets have not yet been
                                     dispatched." mean is there a
                                     problem or is this normal.
                                                                        It's not possible to see
                                                                        complete purchase details (as
                                                                        delivering address etc) on the
                                                                        receipt.
                                     Not listed




                                     I wanted to know where a
                                     band where recently (past
                                     week) but it only tells you
                                     dates and locations in the
                                     future


ForeSee Results, Inc. Confidential                         167                       Satisfaction Performance Report
Date Created: 04/01/2010




                                              sold out




                                     comedy

                                              After a lot of faffing about it
                                              became clear it was sold out,
                                              but that should have been
                                              obvious from the beginning, so
                                              as not to waste my time.




                                              site would not complete the
                                              sale of advanced tickets
                                              asking for a voucher
                                              Tickets were sold out




ForeSee Results, Inc. Confidential                                168           Satisfaction Performance Report
Date Created: 04/01/2010




                                                                         My only issue was that I was
                                                                         forced to choose Secure post
                                                                         delivery. £5.50 delivery charge
                                                                         for a single £22.50 ticket is
                                                                         very steep. Otherwise a very
                                                                         easy experience.




                                     its awful!
                                     tickets too expensive


                                     Stated no tkts available
                                     despite displaying find tkts
                                     option
                                     looking for phone no to book
                                     tickets

                                     Tickets unavailable for date I
                                     required




                                     Couldn't find suitable tickets at
                                     a reasonable price for the
                                     event I want to go to.
                                     as the tickets where not on
                                     sale till the next day




ForeSee Results, Inc. Confidential                        169                         Satisfaction Performance Report
Date Created: 04/01/2010


                                     There were seats I was
                                     particularly looking for but did
                                     not give me a choice of
                                     available seats so could not
                                     find the ones I wanted.




                                     Tickets not on sale yet




                                     can not get tickets i want so
                                     will need to go to box office

                                     Because i wanted to exchange
                                     my tickets as i am unable to
                                     attend on the date i originally
                                     booked



                                     same as above
                                     i kept being redirected, totally
                                     useless

                                     no tickets available




                                     no helpful links and customer
                                     services not helping




ForeSee Results, Inc. Confidential                          170         Satisfaction Performance Report
Date Created: 04/01/2010




                                     Option for seller account said
                                     to register. I already did that
                                     and cannot find any links in my
                                     profile to sell tickets


                                     Not helpful in linking phone
                                     bookings to Myticket master

                                     Concert sold out! Have added
                                     to favourites in case further
                                     date added




                                                                       Kiss Online


                                     Unavailability of tickets
                                     Showing as tickets available,
                                     when oing through process,
                                     none available



                                     Tickets were too expensive on
                                     preferred night

                                     tickets sold out


ForeSee Results, Inc. Confidential                      171                          Satisfaction Performance Report
Date Created: 04/01/2010


                                     i didnt find tickets at a
                                     convenient price and at a
                                     place were would like to be
                                     seated.




                                     well, o2 said there was a
                                     sale/presale for simply red but
                                     there wasn't...very
                                     misleading...it was a
                                     bust...another zero for TMUK...




                                     Need more information about
                                     what's included in the price
                                     because it was a "package"




ForeSee Results, Inc. Confidential                      172            Satisfaction Performance Report
Date Created: 04/01/2010




                                                                Royal Albert Hall website

                                     presale tickets only at
                                     moment,




                                                                                            Would like to be able to select
                                                                                            aisle seats when making a
                                                                                            purchase


                                                                                            it was not clear if it had the
                                                                                            right address for delivery, as
                                                                                            ticketmaster has gotten my
                                                                                            address wrong before


                                     no seats left


ForeSee Results, Inc. Confidential                        173                                             Satisfaction Performance Report
Date Created: 04/01/2010




                                           London theatre
We are looking at sport, family
and music




ForeSee Results, Inc. Confidential   174                    Satisfaction Performance Report
Date Created: 04/01/2010




                                     I wanted to see if tickets were
                                     available for the upcoming
                                     Wales V South Africa rugby
                                     match in June 2010




                                     The shows I wanted tickets for
                                     was showing no availability
                                     which could mean anything


ForeSee Results, Inc. Confidential                       175           Satisfaction Performance Report
Date Created: 04/01/2010




                                                                    Delivery by mail was only
                                                                    option

                                     not enough information about
                                     event


                                                                    cdnt put special delivery on my
                                                                    tickets


                                     Conflict of dates again!




                                     Cannot see the variety ot
                                     seats available for event.

                                                                    it was good




                                     tickets not availeble




ForeSee Results, Inc. Confidential                           176                  Satisfaction Performance Report
Date Created: 04/01/2010


                                                                          limited option for delivery. no
                                                                          sequre options and other
                                                                          options where for over seas
                                                                          delivery!!



                                     tickets not available




                                     you site, made it very difficult
                                     to find any thing, as it list them
                                     all per date. once we had
                                     click on one show to try get
                                     tickets , and simple option
                                     seemed nto to bring any
                                     opntions up.

                                     Also prices of thartre section
                                     were not given easliy




                                     wasn't very helpful.




ForeSee Results, Inc. Confidential                           177                        Satisfaction Performance Report
Date Created: 04/01/2010




                                     unable to sell or return tickets




                                     Crap bloddy site !!!

                                     continual errors, page expired,
                                     cant find tickets etc.... very
                                     poor. only using as we have a
                                     gift voucher


                                     NO TICKETS I WANT
                                     Didn't give UK events that I
                                     already knew about




                                     sold out tickets or show not on
                                     near me



                                     The tickets that were
                                     advertised were not on sale for
Sports, theatre and music            several months




ForeSee Results, Inc. Confidential                          178         Satisfaction Performance Report
Date Created: 04/01/2010




dancing on ice                                                           absolutely brilliant




                                     no info except not yet
                                     despatched but wanted to
                                     know when
                                     tickets not available
                                     Could not make up my mind




                                     Tried to buy two tix to Bowling
                                     for Soup at Sheffield on 16th
                                     April. Although site says tix are
                                     on sale, none were available.
                                     Very frustrating!!!

                                     Very hard to get in contact with
                                     someone.The e-mail come
                                     returned, when I was
                                     instructed to get in contact
                                     through the e-mail given, 10-7
                                     days before the event!!




ForeSee Results, Inc. Confidential                        179                          Satisfaction Performance Report
Date Created: 04/01/2010




                                     There are no tickets available
                                     No availabilty.
                                                                      you should save tickets for the
                                                                      best seats for people how
                                                                      added it to favourites.




ForeSee Results, Inc. Confidential                       180                       Satisfaction Performance Report
Date Created: 04/01/2010




                                     It's offensive not to allow me to
                                     search within a certain city, but
                                     only Scotland wide. Doesn't
                                     Scotland have cities to
                                     search? The last time I looked
                                     there was quite a few actually,
                                     but your site doesn't recognise
                                     this! Shocking! Evidently
                                     Scotland isn't important
                                     enough to list cities so that
                                     must mean my money isn't
                                     important enought either! I've
                                     just bought my tickets for
                                     Oaklahoma from Ambassador
                                     Tickets as I can search by city.
                                     I bought my Vampires rock
                                     Tickets via another provider,
                                     same with Rocky Horror at
                                     Xmas. This thursday i'm off to
                                     see Dave Gorman - I bought
                                     the tickets elsewhere. Why?
                                     Because I can't be arsed
                                     trawling pages of crap I dont
                                     want to look at because YOU
                                     won't list bloody cities in
                                     Scotland. Your a shame!


                                     tickets not on sale as yet




                                     sold out

                                     Could not find the link




ForeSee Results, Inc. Confidential                        181            Satisfaction Performance Report
Date Created: 04/01/2010




                                     no tickets available for 2
                                     events, 3rd event not even
                                     shown - but could buy tickets
                                     on ticketline



                                     doing something to the site
                                     again

                                                                         I liked that nowadays the full
                                                                         total is given from the start
                                                                         instead of booking fees being
                                                                         added on later.




                                     Unable to load all screens




                                     Change of address is very
                                     difficult to find, and once I did
                                     not easy to do. I ended up
                                     phoning to make it easier.

                                     TICKETS NOT AVAILABLE




                                     not sure of date of show




ForeSee Results, Inc. Confidential                         182                        Satisfaction Performance Report
Date Created: 04/01/2010




                                     BECAUSE THE SITE SAID
                                     NO TICKET AVAILABLE FOR
                                     PENSIONER BUT FULL
                                     PRICED TICKETS WERE
                                     AVAILABLE FOR
                                     AFTERNOON MATINEE

                                     tickets on avalible

                                     wrong dates and too
                                     expensive .. some concerts
                                     are way over prices and i think
                                     should be more reasonable
                                     priced so i can go to them.




                                     ticket not in stock at level i
                                     wanted
                                     tickets were sold out
                                     (youmeatsix at mandela hall
                                     belfast) (please give me some
                                     =))




                                     tickets sold out...again

                                     Nothing was to my fancy.




ForeSee Results, Inc. Confidential                         183         Satisfaction Performance Report
Date Created: 04/01/2010




                                                                      www.officallondontheatre.co.u
                                                                      k




                                                                                                      I had to keep clicking back to
                                                                                                      days to choose from, is there a
                                                                                                      way to change dates on the
                                                                                                      interactive seat map?

                                     wanted boyzone tickets on pre-
                                     sale but couldn't find them xx




ForeSee Results, Inc. Confidential                      184                                                        Satisfaction Performance Report
Date Created: 04/01/2010




                                     told me tickets weren't
                                     available even though they are

                                     I was told on phone that I
                                     could use an online email to
                                     get in touch with them regards
                                     my tickets which I could not
                                     access.




                                     Tickets aren't available but site
                                     doesn't tell you when tickets
                                     are sold out!

                                                                         it was fast and easy!




                                     cant get stall seats for oliver
                                     try another time or different
                                     area




ForeSee Results, Inc. Confidential                         185                        Satisfaction Performance Report
Date Created: 04/01/2010


                                     The search section could be
                                     improved, have the ability to
                                     make more advanced searchs.
                                     I usually search for events
                                     elsewhere then use this
                                     website to book the tickets.
                                     Today I looking for things todo
                                     in london whilst I visit, and was
                                     unable to find anything
                                     appealing easily.

                                     Suitable tickets unavailable on
                                     specific date
                                     Tickets too expensive for the
                                     date I wanted




                                     no decision made




                                     cause you double booked our
                                     seats!!!!!!!

                                                                         Nope
                                                                         P&P cost too high




ForeSee Results, Inc. Confidential                        186                        Satisfaction Performance Report
Date Created: 04/01/2010


                                                       There was no information
                                                       about the band I was
                                                       researching
                                                       dates did no suit




                                                       tickets not available
                                                       not for sale yet




                                     Comedy




                                                       DIDNT HAVE WHAT I WAS
                                                       LOOKING FOR

                                                                                          brighton centre website



                                     Stand-up comedy




                                                       forgot password



                                                       Tickets were sold out - no fault
                                                       of the websites


ForeSee Results, Inc. Confidential                                             187                                  Satisfaction Performance Report
Date Created: 04/01/2010




                                     tickets not yet available




                                     Because not open to public yet
                                     although has pre-sales open
                                     but no access




                                                                                                It was a nightmare because if
                                                                                                a date was sold out you had to
                                                                                                start all over again. Why show
                                                                                                sold out events as options at
                                                                                                all? It took hours to find a night
                                                                                                that wasn't sold out. Very
Stand-Up                                                              The comic's own website   frustrating.




ForeSee Results, Inc. Confidential                        188                                                 Satisfaction Performance Report
Date Created: 04/01/2010


                                                                        Get more venus with
                                                                        interactive seat maps

                                     need disabled seats




                                     could not find tickets for event
                                     near me. Tried another event
                                     but could not specify end of
                                     row seats so gave up!


                                                                        There was only the special
                                                                        delivery option, possibly
                                                                        requiring a signature. There
                                                                        should have been other
                                                                        options too. I am not sure that
                                                                        i can get my tickets, because i
                                                                        probably won't be at home
                                                                        when the tickets arrive and
                                                                        with no signature maybe they
                                                                        won't leave the tickets in my
                                                                        mail, and then what?




                                     It is very difficult to find
                                     available tickets for a show
                                     when you are driven by cost
                                     issues rather than dates. The
                                     whole site is date driven and
                                     when tickets are not available
                                     the whole search has to start
                                     again. I couldn't find
                                     reasonable price tickets.




ForeSee Results, Inc. Confidential                        189                        Satisfaction Performance Report
Date Created: 04/01/2010




                                                                        Login failed a number of times.
                                                                        Was not offered any
                                                                        alternative delivery methos
                                                                        which is annoying. Prefer to
                                                                        print tickets


                                     seating plans & venue
                                     information not detailed
                                     enough to be able to make a
                                     suitable choice.



                                     bored trying to find the tickets
                                     that I wanted, so went to
                                     yell.com & telephoned venue
comedy                               direct
                                                                        The timer clock makes me
                                                                        think twice, anyone not sure
                                                                        might be put off?

                                     i wanted to check concerts on
                                     a certain date and could not
                                     get past 1 month from today
                                     so not happy

                                     availability



                                     Because my emails of
                                     complaint are quite simply
                                     ignored - every time!


                                     no seats available for date I
                                     wanted and not sure whether
                                     could use gift card (633)




ForeSee Results, Inc. Confidential                        190                        Satisfaction Performance Report
Date Created: 04/01/2010




                                     it wouldnt let me sign in




                                     most events are sold out or
                                     bad seats available




                                     I have no idea. It should be
                                     simple!!!

                                     none available




ForeSee Results, Inc. Confidential                        191       Satisfaction Performance Report
Date Created: 04/01/2010


                                                                                 it would be nice to know if
                                                                                 doors open at 7.30 or if event
                                                                                 starts at 7.30,couldnt find out
                                                                       ents 24   on site




                                     Tickets not on site yet




                                                                                 very easy
                                                                                 Nothing, really

                                     Shipping costs were
                                     unreasonably high. unable to
                                     contact site's support by mail
                                     or online - that's unacceptable
                                     to me.
                                     artist isnt appearing anywhere
                                     yet




ForeSee Results, Inc. Confidential                       192                                   Satisfaction Performance Report
Date Created: 04/01/2010


                                     I was looking for florence and
                                     the machine tickets. These
                                     were sold out but the whole
                                     thing would have been quicker
                                     if the initial thing said sold out
                                     or returns only. It was tedious
                                     to go through typing in your
                                     preference and the words,
                                     knowing that it was likely sold
                                     out.
                                     That may provide some
                                     marketing stat but it just puts
                                     me off using the site.
                                     I appreciate that ticket
                                     situations change but you
                                     should indicate if it is returns
                                     only. I gave up and went
                                     through the phone number,
                                     which wasn't that straight
                                     forward to find. Getting
                                     through to a person was a bit
                                     of a challenge as well.

                                     The person was quicker and I
                                     was able to find out that
                                     Florence and the Machine was
                                     sold out.

                                     I find that aspect of your site
                                     annoying and would make me
                                     think twice about using it the
                                     next time.



                                     tickets not on sale yet


                                                                          The Seat Plan for the
                                                                          Borderline Venue did not work
                                                                          but otherwise excellent




ForeSee Results, Inc. Confidential                         193                        Satisfaction Performance Report
Date Created: 04/01/2010




                                     not on sale yet
                                     Dates




Dancing on ice live tour             you didn't have any tickets

                                     No tickets available for the tour
                                     I wanted.




                                     only offer on ticket choice,
                                     cannot speak to any one for
                                     prefered seating choices


                                     Tickets for event not available
                                     for sale
                                     no shows currently available




ForeSee Results, Inc. Confidential                        194            Satisfaction Performance Report
Date Created: 04/01/2010




comedy


                                                                       No




                                                                       not sure if i have the tickets as
                                                                       in a queue

                                     not enough tickets



                                     The site wouldn't cope with the
                                     demand and sold out


ForeSee Results, Inc. Confidential                        195                        Satisfaction Performance Report
Date Created: 04/01/2010


                                     no tickets
                                     it put me in a cue for over 15
                                     mins and i got board of waiting
                                     to purchase tickets




                                     couldnt remember my log in
                                     Website is too slow
                                     Leeds Festival tickets seems
                                     to be unavailable by half an
                                     hour after going on sale
                                     I was trying to buy Reading
                                     Festival tickets but they
                                     appeared to be sold out even
                                     before they were supposed to
                                     go on sale.



                                     because the one event we
                                     wanted to attend that would
                                     involve the whole family was
                                     not sold by ticketmaster and
                                     therefore we were unable to
                                     use the gift card to purchase it.
                                     couldn't get to buy tickets



                                     As even though i tried non
                                     stop for 2 hours 2 buy tickets,
                                     it still said it couldnt match any
                                     for me.

                                     i didnt want to purchuse the
                                     tickets today




ForeSee Results, Inc. Confidential                         196            Satisfaction Performance Report
Date Created: 04/01/2010




                                     The site was too busy
                                     You messed up

                                     high demand at present
                                     Because I haven't made my
                                     mind up.




                                     site busy




                                     hoped to purchase 2x early
                                     entry tickets for reading
                                     festival 2010 but could not see
                                     any in search engine results


                                                                       spoke to a very helpful young
                                                                       man when booking dancing on
                                                                       ice then went ahead and
                                                                       booked westlife tickets
                                                                       because he was so helpful this
                                                                       was done by phone as I could
                                                                       not retrieve my forgotten
                                                                       password-very helpful to have
                                                                       a telephone booking line!!!!


                                     because you are a tout site no
                                     better than those greedy
                                     people on ebey




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comedy and music




                                     impossible on your website to
                                     book tickets for black eyed
                                     peas may 5 02 arena



                                     sold out
                                                                        I don't like having to pay a lot
                                                                        extra for a service charge on
                                                                        top of the expensive tickets.




                                                                        I would have thought the ticket
                                                                        fast would have been cheaper
                                                                        than the cost of posting
                                                                        tickets?




                                     Could not find reduced price
                                     tickets, even for 'late' booking


ForeSee Results, Inc. Confidential                        198                         Satisfaction Performance Report
Date Created: 04/01/2010


                                     options not offered
                                     phone options also
                                     irrelevant.
                                     round in circles...p----d off !
                                     could not find it
                                     no avaiable when needed also
                                     no good shows with invitation
                                     offer




                                     tickets sold out




                                                                       Andre Rieu.com




ForeSee Results, Inc. Confidential                       199                            Satisfaction Performance Report
Date Created: 04/01/2010


                                     would not let me alter how
                                     many tickets i wanted to buy




                                                                                          I booked ticket to wrong time
                                                                                          without notice... And don't
                                                                                          know if this mistake can be
                                                                                          undone... I truly hope so.

                                     Couldn't find anything for
                                     children in a decent price
                                     range and time for the children
                                     to go to. They like gigs but it's
                                     having a different price etc or
                                     times where children can
                                     attend.
                                     could'nt find tickets

                                                                                          I booked the wrong time of the
                                                                                          show and there is no where to
                                                                                          change or amend the
                                                                                          purchase, I am stuck with what
                                                                                          I originally ordered
                                     not enough avalability of
                                     tickets


                                                                         leeds festival   no




                                     no tickets available, i do wish
                                     they would only offer dates
                                     where ticets are available,
comedy                               waste of my time




ForeSee Results, Inc. Confidential                        200                                          Satisfaction Performance Report
Date Created: 04/01/2010




                                     Tickets required were not
                                     available


                                     unable to find the events that
                                     were on for the city i was
                                     visiting
                                     couldn't narrow down the
                                     options enough


                                     Your site is so poor and forces
                                     you to do a huge amout of
                                     clicking, typing and searching
                                     only to find out that no tickets
                                     are available. to search for a
                                     different date means doing it
                                     all again. By this point I give
                                     up. Your site is on of the most
                                     long winded an user unfriendly
                                     sites I have ever come across.
                                     I only ever come here if it is
                                     the last resort, and in most
                                     cases I do not even bother
                                     anymore




                                     Tickets not available, or so it
                                     said!




ForeSee Results, Inc. Confidential                        201           Satisfaction Performance Report
Date Created: 04/01/2010




                                                                                                Please provide your email
                                                                         Do you have any       address (optional). You may
                                     Other that is most influential
   Why didn't you make a                                              suggestions that would    or may not be contacted to
                                       in your ticket purchase
     purchase today?                                                improve your experience on       obtain clarification
                                              decisions:
                                                                             this site?            regarding your survey
                                                                                                        responses.


didnt want too
checking a recent purchase


No tickets avaiable for the
comedians i wished to see.
                                                                 To be able to search for best
                                                                 seat during all gig dates
                                                                 avaiable and not just for
Not aviaable                                                     specfic dates.



..                                                               make sure functions work!!
CANT SEE VENUE OR
ARTISE
changing my account details
not looking for a ticket.
need to check the date with
friends.
tickets werent on sale
Obtaining prices


Nothing I wanted to see



                                                                 Better customer service
Wasn't my intention                                              interface




ForeSee Results, Inc. Confidential                                                   202                                     Satisfaction Performance Report
Date Created: 04/01/2010


already have booked two
concerts recently

wasn't offered the seating in
the area I wanted                            show all seating availabilty

no tickets at present                        no
I was trying to find set dates to
an event in the future. The
date was in October and as I
needed to scroll through dates
I decided to browse other
things on site                               searching for set dates easier
                                             Improved choice of seats to
                                             see all available and pick the
                                             ones you like rather than being
Didnt find anything I wanted to              given some and not able to
but.                                         choose others.
not available

there was nothing                            have concerts in scotland

                                             a "most popular" button on
i'll probably purchase later - i             homepage to see the most
just wanted info today.                      popular show.

The tickets were not available Reliability                                     calpea@fsmail.net

I'm researching for a school
trip-not very helpful to find
group tickets!


                                             allowing you to change your
                                             account name when you
not what i was doing                         change email address              nonie_garnett@hotmail.co.uk
would not open appropriate
page to complete purchase




ForeSee Results, Inc. Confidential                               203                                         Satisfaction Performance Report
Date Created: 04/01/2010




                                     not enough time to thimk if you
                                     want those seats with clock
                                     ticking. all options of which
                                     seats available would be
                                     helpful, like the southampton
                                     mayflower website where look
                                     at seating plan and shows
                                     which seats left, colour coded
                                     by price
Consulting with friend but will
purchase at later date
                                     need venue maps/ a lot of time
see above                            site unavailable
                                                                           adamdocherty7@msn.com
Reviewing at your request                                                  eopuchlik@hotmail.co.uk
                                     Yes only advertise teh ticket
                                     which actually available i.e.
                                     when I was trying to find Peter
                                     Kay tickets it would have been
                                     useful to know which
                                     dates/venues there were
                                     tickets still available for without
Because the venue I want             having to go through each
wasn't availble on your site         individually.




Have already purchased, was
trying to change our tickets to
accessible seating                                                         jo.geromin@rya.org.uk
still looking
                                     For the seating layouts to be
I bought the tickets last night      better                                una400@hotmail.com


Because I have to check with
my friend if she wants to come
with me                                                                    tiggi_poo@hotmail.com

                                     Dont charge the same for PDF
                                     tickets as you do for posting
Didnt plan to                        them. That is a real rip off! andyandrew@hotmail.com




ForeSee Results, Inc. Confidential                         204                                       Satisfaction Performance Report
Date Created: 04/01/2010


Sorting out non arrival of
tickets
                                                                a list of tickets that have just
                                                                gone on sale in date order         cjshaker@msn.com
Checking existing purchase
                                                                Not having to copy the word
Was researching, idn't intend                                   when looking at seating
to.                                                             available.
I was just browsing
need to check with partner for                                                                     tonynewington@btinternet.co
dates                                                                                              m
                                                                                                   PJIMCIV@HOTMAIL.COM
Tickets not yet on sale
                                                                no                                 j.pitt@blueyonder.co.uk
                                                                secure section of the site
                                                                loads slowly, but at least it
                                                                does load within the time
checking on ticket delivery                                     indicated.                         g.e.torrens@lboro.ac.uk
                                                                not happy about priority to
                                                                amex customers-I live near
                                                                Cardiff but wont get the first
                                                                choice of seats for paul
                                                                mccartney as i dont have an
not on sale yet                                                 amex card                          m.hughes873@btinternet.com
                                                                                                   g.steng@btinternet.com
                                                                The current lay out does not
                                                                allow you to return to the
                                                                relevant list of events you were
                                                                searching prior to being either
                                                                allocated tickets or being told
                                                                there is no availability. You
                                                                have to either go home and
                                                                start again or enter
                                                                ticketmaster in the browser
                                                                and start again - very
                                                                frustrating. Otherwise, good
Sold out                             Something I want to see!   site.                            mmccoy@blueyonder.co.uk

already got tickets friends got
them for me                                                                                        Gemma776'hotmail.co.uk




was not looking to make one


ForeSee Results, Inc. Confidential                                                    205                                        Satisfaction Performance Report
Date Created: 04/01/2010


                                     STOP putting prices up within
                                     hours it becomes confusing
Because tickets wernt on sale        and frustrating!


                                     The new security system
                                     where you have to type in two
                                     words is dreadful. They are
                                     illegible and I was kicked out
                                     of the screen because I had
                                     mis-typed them. This must
                                     happen to many people. You
                                     have to study the screen very
                                     hard to work out what the
                                     words are. It's infuriating and
                                     much more difficult than it was
                                     the last time I was on this site.

                                     Please put in a facility to
                                     browse for tickets for the same
                                     event on different days without
                                     having to go back to the
                                     'calendar' screen. This also is
                                     infuriating. If no seats are
                                     suitable or available for a
                                     certain day, you should be
                                     able to press the back button
                                     and select a different day and ingram_catherine@yahoo.co.u
See above answer.                    proceed again to view tickets. k
tickets not on sale
couldnt find when tickets i          Yes show more information
wanted where on sale or if           about sale dates, or if the
they were sold out!                  event is sold out or what

Your system said it wasn't sure
and left us dangling after we
had completed all the credit
card info - no explanation.
Very distressed that there is
also no real-world help, your        Tell us whether our purchase
so-called 24hr helpline actually     was successful OR NOT - and
closed for the evening.              why.                         steve@stephencoote.co.uk
no tickets avaliable




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Date Created: 04/01/2010


                                       More descritions of what each
                                       event actually is. Some i'd
                                       never heard of before but
                                       there wasn't a description so i
Need to discuss decision with          still don't know what they're all
other parties                          about
                                       See q.27 Make ticket
                                       availability visible early on in
                                       the process and make it easy
                                       to navigate back to original
                                       browsing pages if tickets aren't
                                       available. Sooo utterly
                                       frustrating a browsing
                                       experience as it currently
See q. 27                              operates.

                                       make it more user friendly, for
                                       instance if there are no tickets
                                       available say so rather than
                                       letting someone go through
as above                               the whole process                robhilllewis@hotmail.com
                                       no                               allan6609@hotmail.com
                                       some shows having extra
                                       dates on like dancing on ice,
                                       but that is not a ticketmaster
didnt find anything suitable           fault, just a general comment
Tickets for Kenny Rogers not
available                                                                  ronanjon@hotmail.co.uk
Tickets not available
still need to think a little (I want
an expensive ticket for a
concert and need to ensure I
will invest the money)                                                     marianabetzios@mac.com
still deciding what to see at the
theatre
tickets not on sale yet.
tickets were sold out

                                                                     fivexfun@yahoo.com
                                       despite being signed up for
                                       advance purchase/release
                                       advice the emails do not seem
tickets not available                  to be arriving                agerkj@aol.com

Tickets not on sale yet                                                    laura.brown@imperial.nhs.uk


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Date Created: 04/01/2010


already have tickets for all
events i want to see                                                   philipharbottle@hotmail.com



Booking process didn't work -
couldn't select UK address


See question 27                      Human contact on phone            anthonyclarke@sytner.co.uk

                                     Would have found it easier if a
                                     clear telephone no. was
                                     displayed so I could have
                                     talked to a person rather than
                                     wait for an email reply.
dont have an American
Express card                         reserve tickers                   kate_smith888@hotmail.com

Was leaving a review

                                     Yes, quicker release of tickets
                                     from "Ticketfast". I should
                                     have used Royal Mail as I was
                                     hoping to have tickets to give
                                     to my grandson for his 18th
                                     birthday but that doesn't look
                                     as if it is going to happen.
                                     Keep getting told "try again in
                                     24 hours". Waste of time.       vrees288@talktalk.net
                                     have more than 3 minutes 30
                                     seconds to pay                  elliedargiee.x@live.co.uk
                                                                     anne@physique.co.uk

tickets not on sale yet              no

My tickets are not on sale yet                                         nurset3@hotmail.com
Was only browsing today.
                                     more information about some
waiting to nearer the event          events

                                                                       rcjlloyd@btinternet.com
not on sale yet                                                        gillydavies@hotmail.com
                                     make yourself more
                                     contactable


ForeSee Results, Inc. Confidential                        208                                        Satisfaction Performance Report
Date Created: 04/01/2010


                                                                      If no tickets are available for a
                                     only place to purchase tickets   certain performance option to
No tickets available                 that i know                      select another date

already done                                                                                              davidmurdoch05@aol.com


Just looking at a previous
order.                                                                Give an e-mail address!!!
Because took too long to
search through the events that
I wanted to go to going
through the process of
searching for tickets to find out                                     Make it clear when a date is
that they are sold out rather                                         sold out rather than having to
than clearly stating this.                                            go through process of
Eventually got bored and left                                         searching for tickets to see
site.                                                                 that there are none.             julie_m24@hotmail.com
                                                                      if sold out don't allow customer
                                                                      to waste time searching and
                                                                      tell us what tickets are left if privatemoston@googlemail.co
sold out                                                              any.                             m


                                                                      Sort out the website for ticket
                                                                      downloading to be user-
                                                                      friendly.                           fintasy@hotmail.com

                                                                                                          sheila.stanley@parkdirect.co.u
not yet on sale                                                                                           k
Date of event clashed with
holiday already booked               An event I want to see                                               ceri.l@blueyonder.co.uk

see above
Just wanted to check dates to
arrange a night out                                                   No

need to check dates with wife
                                                                      why do you charge an admin
                                                                      fee per ticket and not per
                                                                      purchase? It makes buying
                                                                      from you unnecessarily
nothing i wanted to see                                               expensive                           franclegg@azzu.co.uk




ForeSee Results, Inc. Confidential                                                         209                                             Satisfaction Performance Report
Date Created: 04/01/2010


Tickets say 'on sale' yet not
able to purchase?
Nothing says 'sold out' just a
very frustrating block of text
saying 'tickets currently not on
sale'???
What is that all about?
I wanted Aerosmith Tickets,
but I am also disgusted at the
unbelievable price of a
ticket?
What is the justification of
£100+ standing ticket at the         If a concert is sold out then
o2?????                              please simply state that fact!!!!
tickets not on sale yet                                                  helen8061@yahoo.com
                                     If you e-mail a question that
                                     the question is answered by e-
                                     mail and you are not directed
                                     to an automated telephone
                                     number that takes 15 minutes
                                     just to speak to an actual
Tickets not yet avaialable           person.

Checking on dates with friends
came to change address                                                 covtom@hotmail.com
At school                            Longert time to fill in details   bigbuppa@hotmail.com
                                     I would like to see the option to
                                     have tickets sent to an
                                     address different to the billing
                                     adress. And also the ability to
                                     select more than just regular
                                     mail in the UK                    dan_renshaw@hotmail.co.uk




already purchased                    Get back to customers quicker li_g@hotmail.co.uk
see above                            Start again from the begining!
Dates not available




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Date Created: 04/01/2010




Could not link to English
translation at checkout              Availability of Disabled spaces. jones.kirsty3@sky.com
tickets on pre sale only

changed my mind until i find if
my partner can attend with me.       no not really                       brianjones1@talktalk.net

tickets not on sale till tomorrow                                        jo86duggan@hotmail.co.uk
                                                                         sharon.miller606@googlemail.
sold out                                                                 com
Dates inconvenient
                                     Not selling tickets to agents
                                     who then sell them for inflated
                                     prices on ebay and other sites
                                     which your site directs you to
                                     when you cannot get the
                                     tickets you want from
Just updated profile                 ticketmaster




Wouldn't let me.                                                         femccartney@hotmail.co.uk
Not on sale till another 24hrs                                           louik89@hotmail.com
Not entirely sure whether to                                             sweetie_pie_ciara@hotmail.co
attend concert or not.                                                   .uk
not on slae until tomorrow


                                     user facilities are not very easy
                                     to use and require filling in and
                                     sending a word document for
                                     changes. This needs to be
                                     easier. Also, there was no
                                     acknowledgment of the
                                     changes, they hadn't gone
                                     through. Very time consuming
visited for account                  and manual to change
management                           address. People do move!




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Date Created: 04/01/2010


                                     You could offer a loyalty
                                     scheme to encourage repeat
                                     purchases? Like how O2 have
                                     sales for O2 customers before
Tickets do not go on sale until      opening the sale to the
tomorrow.                            general public.
                                     when found out that tickets for
                                     one date not available, had to
                                     go right back to the start to
                                     find the event again to select
                                     an alternative date to search -
sold out                             very annoying!
none I was interested in                                               theoldgrey1@hotmail.co.uk
tickets not yet on sale



                                     being able to choose where i
                                     want to sit/stand at a venue ie:
tickets too expensive for the        near the front also ticket prices
o2 arena                             at the o2 are far too expensive vicentijevic27@aol.com
The dates didn't suit




See response to 27.1.                                                 nickyrisby@yahoo.co.uk
                                     The search function does not
                                     pick up events unless spelt
                                     perfectly. I would like to see a
No events for artist I am            search function that gives
interested in                        'approximate' results.           johnholland633@yahoo.co.uk
                                     long time uploading and too
                                     long to search for ticket
                                     availability. Should show if
no tickets available                 event is sold out                maggie.s@blueyonder.co.uk




ForeSee Results, Inc. Confidential                       212                                       Satisfaction Performance Report
Date Created: 04/01/2010


                                                               Showing when tickets for an
                                                               event are sold out would be
Was checking when tickets                                      useful rather than making you
are on sale for a particular                                   search for tickets only to be
event. Will be back tomorrow                                   informed there are none
to purchase :o)                                                available                     janicewilson14@hotmail.com




i already had tickets                getting wot i payed for   getting wot i payed for      xnataliexc@hotmail.com
                                                                                            top_kilts@hotmail.com

nothing i really wanted to go to
tickets not yet available
not on sale
tickets not on sale yet
                                                                                            iexon@yahoo.co.uk
not available
because i wasn't looking to i
was just browsing for future
events.                                                        nope.                        lisaghirl88@hotmail.co.uk
                                                                                            mcscallop@aol.com
pre-sale sold out and tickets                                  No, its easy enough to
not on sale yet.                                               navigate.



                                                               less clutter, too much
Tickets I wanted were not for                                  information on one screen
sale as yet                                                    puts me off.
Not yet available                                              no
tickets not on sale

                                                                                            j_l_p@btopenworld.com
can't decide what to go to -
plus not on sale yet



                                                               see above comments
Not on sale until 9am                                          NO                           bunnyboi18@hotmail.com




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Date Created: 04/01/2010




                                                                      marine.house@btinternet.com
Looking for available dates for
theatre shows then discuss
with my party and return and
book
Could not as did not have valid
password and it said I already
had an account but it has not
sent the reminder!                   Yes sort out the passwords       andifev@btinternet.com
                                                                      armineh_km@yahoo.com
sold out
                                     When ordering tickets on
                                     priority I just sometimes feel
                                     that the tickets arent actually
                                     that great. I am going to see
                                     Rod Stewart which was via the
                                     priority system and am right at
                                     the back. I tried a couple of
                                     times to see where other
                                     tickets were selected but of
                                     course you are then losing out
                                     on your original ones. Always
                                     go to see Rod and was
                                     disappointed with the distance
                                     I was from the stage - still
purely to check that i had           bought though to be part of the
updated my postal address as         experience. If I have priority
I have moved and am awaiting         then I expect to get better
tickets!                             seats.                          krazykoolkaz@hotmail.co.uk
Because your presale policy is
a joke and you put the
chonchord tickets on sale
before nine. You are robbing
the real fans but I'm sure I'm
not the first to say this and you
will carry on as usual, Flight of    To be able to but the ticket I
the Choncords fan                    want                             davies100@hotmail.com




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Date Created: 04/01/2010




Because ALL the tickets
allegedly sold out in minus 3        If I could buy tickets, it would
minutes.                             be great.                          thedudechills@hotmail.com
timed out before finished filling
in details then no more tickets      more time to complete form
available                            and payment details
didn`t find relevent tickets
not yet on sale




                                     Don't allow people to purchase
                                     6 tickets at once for popular
see above sold out straight          events that ticketmaster only
away - I was online when             have a limited number of
tickets went on sale.                tickets for.                   andreavwalker@gmail.com
Tickets weren't on sale yet.




because you kept me in a
queue until all tickets were         more people answering the
sold                                 phone

                                                                        arthursinclair6097@btinternet.
ran out of time!                                                        com




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Date Created: 04/01/2010




Nothing I fancied
Difficult to find what I wanted                                          difficult to find if

DID NOT FIND WHAT I WAS
LOOKING FOR

On holiday when concert is on                                            no                            ademetri@btinternet.
booking fee too expensive for
average seats
i was just looking

                                     if I want to see an artist I will
                                     buy available tickets,              dont ask so many questions, I
                                     regardless of reviews               only wanted to buy tickets    sanwilk@live.co.uk




                                                                         Get real people that are going
                                                                         to be online or on the phone
                                                                         when we fell we may have a
                                                                         problem or have experienced michelle.sauers@hotmail.co.u
                                                                         whilst using your service.     k


ForeSee Results, Inc. Confidential                                                              216                                 Satisfaction Performance Report
Date Created: 04/01/2010


                                                      cheaper prices and instead of
                                                      showing a acertain bands
                                                      concert dates seperately,
did not find a band i would like                      show them together and venus
to see in concert.                                    together too.

Ridiculous policy of not leaving
single seats - wanted two                             Have your suppliers drop the
tickets but had to purchase                           single seat policy - you're
three. Got them through                               supposed to be providing a
another merchant in the end.                          service to your customers too.




It wouldn't let me even though
the tickets are available. Very
frustrating!                                          Simply reliability!              strevs@gmail.com
just browsing                                                                          alan.morris@admisi.com


Wasnt looking to make a
purchase                                                                               jswhitfield8@googlemail.com




                                                      To present information which
                                                      has been advertised on other
Not available.                       Not available.   sites.                           jeanmoirawaters@yahoo.co.uk




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Date Created: 04/01/2010




                                                                    faster/better speed of website
                                                                    when the site has lots of traffic
                                                                    as when ever i have
                                                                    purchased tickets from
                                                                    ticketmaster the site has
                                                                    crashed/has come up with an
tickets sold out                                                    error message at some stage
not available                                                                                           andytee3@googlemail.com

                                                                    Reduce the high charges that
                                                                    Ticketmaster add to ticket
                                                                    prices to a cost more
I hate the high charges that                                        acceptable and in line with the
Ticketmaster add to ticket           ticket prices versus value for cost to Ticketmaster to
prices                               money versus quality of event administer these ticket sales    laurapeter@btinternet.com
                                                                                                    jennymillis@yahoo.com
just looking
checking suitability of dates                                                                           metalfi@hotmail.co.uk

                                                                    (1) Allow clients to select
                                                                    seats. (2) And when
                                                                    conducting surveys, don't tell
                                                                    people participating voluntarily
                                                                    that answers are "required". I
                                                                    only just stoppped myself from
                                                                    aborting the exercise when
                                                                    toild an answer to question 37
                                                                    was "required". "Please
Gave up after trying each                                           answer question 37" is more
performance at least 5 times                                        polite - and more appropriate. smith9923@aol.com
Couldnt find an event I wished
to attend


I have made an enquiry about
the Will Young concert at
Sandringham and had to send
in an email. Also, you are not
advertising the Carlisle v                                                                              james.beresford57@btinternet
Southampton game.                                                                                       .com
because tickets for leeds
festival don't go on sale until
the end of the month                                                N/A




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Date Created: 04/01/2010


as




As i found no straight answer
for availability                                                   yes                         tracey.priestley1@tesco.net

wasnt available                                                                                kevin.sochall@ntlworld.com
                                                                                               calbebb@hotmail.com

Thats not why I visited                                            Easy layout                 ojoreid@hotmail.com
                                     What I'm buying tickets for
                                                                   No, this website is amazing
                                                                   and does not need improving
                                                                   Be honest when there are no
                                                                   tickets available. State sold
No tickets available for the gig                                   out clearly at early stage of
when search completed                                              search.
                                                                   Nope website is fantasic keep
Lost Credit Card lol                                               up the good work              mccolgan05@hotmail.com




because i couldnt find the
tickets i wanted
tickets not on sale yet


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Date Created: 04/01/2010




                                                                Having the ticket on sale date
looking for ideas                                               next to acts on the front page      marty.85@hotmail.co.uk
                                                                                                    stephen@generalovic.wanado
                                                                                                    o.co.uk
                                                                Seating chart that highlights
                                                                seat position when
                                                                purchasing.

                                                                If there are no tickets available
                                                                for a price/band, state at the
                                                                start, instead of expecting me
                                                                to run through the entire
                                                                verification process to discover
No tickets left!                                                for myself.
Not on sale yet
No prepared to pay your fees
and charges.                         All the "extra" charges.   Cut out the charges.

no tickets available
just researching an event



see answer in 27.1                                              see answer in 27.1              martin.jones513@ntlworld.com
                                                                Would like it to be easier to
                                                                select alternative tickets when
                                                                first choice seats are not
                                                                ideally located.                cmasson@tiscali.co.uk

Didn't want to.
I've got no money to buy
tickets just yet so i was just                                                                      abbylovessomeone@hotmail.c
browsing what was on                                            its all good                        o.uk
event no on sale
not needed
                                                                larger seating plans
tickets not available                                                                            helen.hartas@tiscali.co.uk
                                                                advise when an event is sold
                                                                out to save trying to search for
                                                                tickets                          vicar_p@hotmail.com
not sure when to go




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I cannot tell if the tickets are     I would like the website to
sold out are not as your             advertise if events are sold
website never tells us that          out.                              simpson_l@sky.com
                                     I would prefer it if they updated
                                     their priority section as i
Nothing that i wanted to             understand this is no longer
purchase at this time.               available!




                                     do not double book/sell
                                     seats!
                                     let people choose seats.
sold out, but you fail to            if a gig is sold out put sold out
mention this.                        next to the date                  robertmckeown@hotmail.co.uk



                                     reward code rather than
                                     voucher after filling in details
                                     again                              terri.kennedy@care4free.net
not on sale yet                                                         brendaleepierce@gmail.com


see above                            Search by date range               mk@mk-matrix.com
just browsing for upcoming           the keywords/passwords are
events                               difficult to read sometimes        sbuckley912@gmail.com
                                     dont make me go through the
                                     whole process if certain ticket
                                     types/prices are already sold      waynepackington@hotmail.co
                                     out                                m
tickets not on sale yet




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Date Created: 04/01/2010




                                     Better choice of seats.
                                     Delivery of tickets immediately
                                     following order. Thia is even
Already purchased the tickets I      more important when the
wanted last November now             tickets are bought as presents
awaiting delivery                    for others!!!                   pgallagher17:@hotmail.com
Didn't intend to. Was looking
for information about a gig I
already purchased tickets for
(on ticketmaster.co.uk).
the tickets are on a bend
where i dont want to be
(speedway its not a good idea        beiong able to request where
to be at the back of a bend          ticket are and get rid of the
because of shale                     rediculous codes                   patgabbitas@tiscali.co.uk
                                     easier to see if tickets were
                                     available - very frustrating
                                     when you look at a date,
                                     seems to be available then
                                     after choose best availble
didnt want to                        there are no tickets.
because as i explained above i
couldnt find what i was looking
for.

wasnt looking to buy
no robbie williams tickets
                                     Better indication of exactly
                                     what tickets are still available
                                     for events. I quite often go
                                     through the whole ticket
                                     search and security questions
                                     process only to be told that
                                     there are no tickets available.
                                     You then end up having to go
                                     through the same process on
                                     each event date. It's time
                                     consuming and frustrating
                                     when the event is already sold
Looking for ideas                    out.
No tickets left, as they are all
on sale on your 'fan exhange'
site. Funny that.                                                       david_jupp@hotmail.com


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Will not buy from Ticketmaster
again after they lied to me on
the phone                                                           rtric10@yahoo.co.uk
nothing I wanted

                                     Having the option to be able to
See 26                               select certain blocks to sit in simonh5676@sky.com
Nothing I wanted to buy
                                                                    chongchwenhuey@hotmail.co
sold out                                                            m
no tickets available to concert
of my choice

                                                                    sean@rodgers20.freeserve.co.
                                     better choice over tickets     uk
gig not happening yet




                                     yes, say sld out or actually
took to long to find avlaible        offer alternative dates that
dates!                               have spaces!
Unable to decide due to
expense of tickets                                                  Christopher978@hotmail.com
cause tickets not avaliable                                         aissawing@hotmail.com

I didn't need to                     Make it less complicated       davidparker67@btinternet.com
Wasn't looking to make a
purchase
Did nt have war i was looking
for c                                                               nikki.84@live.xo.uk


Ticekts not available yet.
No tickets available or
ridiculously priced
WAITING TO GO ON PRE                                                stewart.bose@newgateconcis
SALE                                                                e.com




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                                                                      make it really clear when an
                                                                      event is sold out. Also the site
                                                                      is a little vorong when
                                                                      compared to Seetickets or
                                                                      Gigsandtours which ar eboth
                                                                      visually pleasing and easier to
sold out event                                                        use.

                                                                                                         malkham@blueyonder.co.uk
could not get dates

                                                                      please make it easy and
                                                                      provide customer service
tried to but couldn't find tickets                                    telephone number salary is in
for sale                                                              $ so can't answer                  tribepj@hotmail.com
Checking status of tickets on
order
Need to check with
companion.




Nothing suitable                                                                                         489729@swansea.ac.uk
didnt have the date on that i
wanted yet                                                                                               bobblenose13@hotmail.com
                                     if I want to go to an event or   being able to pick indivual
dont need any tickets                not.                             ticket



                                                                      Improve access to personal
                                                                      info

AS ABOVE                                                                                               alidunn@msn.com
                                                                      More people working on really
                                                                      popular ticket sales so phones
                                                                      an web work, it is gutting
                                                                      missing these things.booking
Site crashed (service                                                 fee's are high so surely this
unavailable) repeatedly all                                           sort of thing should'nt be
morning now sold                                                      happening.I'm praying i can
out.Happens all the time                                              manage to get lady gaga
couldn't get through on phones                                        tickets on friday and it doesn't
either                                                                happen again                     caseygladman@hotmail.com


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tickets were not available yet!                                  andersondf9@gmail.com


Was getting a refund

tickets not on sale yet

because i couldnt get three
seats in a relatively decent
spot

tickets are not due on sale yet




Am chasing a purchase i
made in December!                                                d.a.crossley@virgin.net
need to check with friends
                                     as said changed my name and
                                     address but cant change card
                                     details and am worried my
                                     tickets wont be sent where
                                     they are ment to and that i
                                     might not get them because of
nothing i want to see                my name change                madbird1978@hotmail.co.uk
no tickets available




Not enough no. of tickets
available.




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                                                             For the GETMEIN! site, I think
                                                             there could be improvements
                                                             such as maybe showing on the
                                                             seating plan where the seats
                                                             are (not give out seat number
                                                             but at least show where the
                                                             seat is) as it's off putting not
                                                             knowing exactly where the
                                                             seat is located, especially with
                                                             the high prices being charged
                                                             for the seats!

                                                             For the Ticketmaster site, I'd
                                                             just like to know why - on the
                                                             day the tickets first go on sale -
                                                             there are never any floor seats
Not going to buy tickets in the                              available for WWE shows?
nose-bleed seats!                                            Only ever tiered seats!


                                                             All seats numbers to be shown
                                                             on bigger scale plan.         marshamyers@hotmail.com

not enough tickets available
for show




I couldn't I wasn't given the
option of Pre sale booking
despite being a previous
booker.                                                                                           w.hornby@hotmail.co.uk

as above                                                                                          annpaul1988@yahoo.co.uk
Couldn't get an option to buy
Ticketmaster Priority
membership                           Which Band is touring                                        simon.nicholls@mlm.uk.com




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Date Created: 04/01/2010




                                     Ticketmaster could reduce
                                     their booking fee per ticket as
                                     a £6.50 charge per ticket on
                                     an automated service seems
                                     incredibly excessive. Why is
                                     this charge applied to each
                                     ticket, rather than per order?
                                     To have to pay 4 lots of
                                     booking fee on 4 tickets
                                     costing £45 adds another £30
                                     to the order. This then doesn't
                                     even include postage.
                                     However, as venues only sell
                                     tickets through these sites,
                                     you are forced into having to
                                     pay this excessive fee. Surely,
                                     a £6 fee per transaction rather
                                     than per ticket would be better
                                     received.                       ianandclare2@aol.com

                                                                      glenn@greatbrit.com
Not on sale yet.

                                                                      david.mckenna65@btinernet.c
                                                                      om

already done a few weeks ago

                                     able to change address, fwd
wanted to change address             tickets to a different address

tickets not on sale yet                                               tracey1docherty@aol.com




                                     IF tickets are in short supply
                                     have a seperate area on the
                                     page like you basically do
Kept being told no options           when theyre unavailable from
available over and over - se         yourselves. Or just a
above comments                       "Lastminutee Chance" zone..      tara_sedon@yahoo.co.uk


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ticket selection poor
Not on sale yet



Becuase it forced me to tkae
this srvey before I was ready
ot leave the site

                                     Show which dates tickets are
See above                            available for                     dharmes@gmail.com
                                     getting tickets sent as soon as
because ive already booked it        you order them
                                     Make the words you have to
                                     type in more easy to read, my
                                     eye sight is not that good and
                                     sometimes I have had to
                                     change the words over four
                                     times to see what the words
                                     are. Do not use such bold text
                                     as it is confusing and space
                                     the letters out a little more and
                                     it will more easy who find it
                                     difficult with the text you have
                                     at present.                       ademetri@btinternet.com
                                                                       dirrtychristina931@hotmail.co
didnt see anything i wanted                                            m
tickets not available




because the site wouldn't allow
me to set up my own account          Yes to be able to search for
as stated above and web page         tickets on various dates for
kept expiring and not allowing       best seats available prior to
me to search various dates           the web page expiring all time
available for the performance i      and having to start searches
wanted                               all over again                 rhiannon102@tiscali.co.uk

not available




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Date Created: 04/01/2010


                                     Remove the anti-automated
                                     programme when trying to
                                     book tickets as it is barely
No tickets available                 readable

Because Jason Derulo isnt on         None
                                     It's really annoying when the
                                     'find tickets' box appears next
                                     to an artist/date and there
                                     aren't any tickets available.
                                     It's happened the last five
                                     times I've come to the site.
                                     And the admin and postage
                                     fees are extortionate, I try not
The tickets that I wanted to         to use the site because of
buy weren't available                them.                              nnicholas77@hotmail.com
I couldnt find tickets available
for the date I was looking for       Only that Ticketmaster have a
20th March X Factor. Also            greater quantity of allocated
looking at Paul McCartney            tickets as your prices are the
tickets                              best                           j.aster@btinternet.com
                                     The seating map is not at all
                                     informative.
                                                                    tanyared@aol.com


                                     the requirement to type in
                                     words for every single search
                                     is a pain. And i hate not being
                                     able to reject selected tickets
                                     and search for others on the
                                     same date but in a different       kris.x.webb@viivhealthcare.co
tickets were not yet on sale         seat                               m
Wasn't looking to buy today          Easier navigation                  lpjp90@hotmail.com
                                     lower charges on booking fee,
                                     i find it expensive when
                                     booking more than 2 seats.n i
                                     think there should just be one
                                     charge per booking not per         derek.pearson7@btinternet.co
not yet able to buy yet              seat!!!!                           m
                                     Give priority on ticket sales to
tickets were already sold out        genuine fans


too expensive                                                           jesswilson87@hotmail.co.uk


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tickets go on sale tomorrow                                                                    followtheleader@email.com
just looking

no credit card                                                 nahh.. its brilliant. :)
                                                               Your ridiculous customer
Because Ticketmaster is a                                      services phone number hangs
waste of time and money.                                       up after every damn option!
Customer services do not pick                                  What kind of stupid system is
up their phones.              Customer service.                that?!?!                      fuckyou@hotmail.com
                                                                                             janet.wallace@rpc.co.uk
Just wanted the alerts for the
future
not on sale until the following
day                                                            no,its ok as it is

couldn't find what I wanted




                                                               Being able to go straight to a
                                                               date without scanning through
                                                               every page                     carol.falcone@ntlworld.com

                               I'm a theatre fan - I already
will be shortly                know what I want to see
not on sale
no tickets available                                                                           kathstringer@msn.com
because the tickets are not on
sale until the next day                                                                        jackiemary18@sky.com
                                                               Allow people to email queries
                                                               rather than have to call - i
                                                               could not find an email
                                                               address for                     tammy.a.sherwood@googlem
Made one yesterday                                             complaints/concerns/queries     ail.com

                                                               no


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Date Created: 04/01/2010


                                                                       masonellie@aol.com


tickets not on sale yet for the
event that I was interested in
                                                                       clare.wyke@nhs.net
Busy on the dates of events
I'm interested in.
                                     some sites are now using a
                                     system where you pick your
                                     seats - I think this is a much
                                     more favourable option and
                                     personally would like
                                     ticketmaster to adopt this
                                     method of purchase as
the tickets I wanted were not        sometimes seats are not as
avaliable                            described.                        kellylindsey@live.co.uk
                                     make sure the graphics don't
                                     become too cluttered-
                                     graphics are good but
                                     customers want good
                                     organisation to get to the
sales not yet online                 tickets they need.

                                     members should be able to
                                     pre book up to 4 tickets before
no ailabletickets av                 available to general public
Not sure of date                                                       jpeddie1@btinternet.com
                                                                       christineroderick@btinternet.c
Chasing Missing tickets                                                om

the site hung and did not            Make it not hang and be
display property, gave up            quicker

Just making comparisons of
different venues                                                       tehmushkat@hotmail.co.uk




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                                     The booking fees for some
                                     shows are stupidly expensive
                                     (£9 per ticket for U2) but since
                                     Ticketmaster have the
                                     monopoly there's no option but
                                     to pay it. Booking fees should
                                     be the same for any show and
                                     not dependent on how much
                                     Ticketmaster can get away
                                     with charging. More shows
                                     should have print at home
                                     tickets and there should be no
Not what I wanted to do              postage charge for these.        nick@keir.me.uk
looking for ideas only - haven't
decided what and when to see
yet


                                     Remove the annoying type the
                                     distotrted text into box, when
                                     trying to find ticket availabilty
                                     and prices. This could be done
                                     at the ordering stage.
                                     In search window tickets are
                                     shown as availble but when
                                     searching on 'Any Price' &
Dates I wanted to go not             'Best available' you get the
available.                           sorry no matches page, why?
No tickets available for date I
had selected


                                     customer service section - the
                                     frequently asked questions are
                                     useless as they all relate to
                                     specific events - and today
because i was looking to see         mine wasnt on there - soooo??
why my event has been                how do i find out whats going
postponed!                           on??




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Date Created: 04/01/2010




Michael Buble tickets sold out
before could get into page -
then you added another date
an hour later, meaning those
who made an effort to get on
the site as soon as they went        Release all dates at the same
on sale were disappointed, but       time to give people even
someone who comes along              chance of tickets, or ability to
later would have had another         try for a different date that may
chance.                              be more suitable                  donna.staveley@lycos.com
                                     when tickets are sold out, say
                                     so. You have to go through all
                                     the surcurity and then to be
Could not find tickets not sure      told no tickets available
if they are on sale yet or if        complete waste of time and so
ticket master are selling them       annoying.
                                     If you have a problem with a
                                     purchase you can phone a
                                     help number & speak to an
                                     operator & not an automated nigel.casper@metronetrail.co
                                     message finder                    m
                                                                       drownedworld2@hotmail.com

Despite it saying that tickets
were available for Flight of the     yes update your site with what
Concords there clearly wasn't        tickets are STILL available and
any! your website needs to be        where! and stop people over
update when there are sell           purchasing tickets so genuine Joanne.Muttitt@networkrail.co.
out! NOT VERY HAPPY                  fans can get tickets!           uk

                                     yes tell us how tickets are left
                                     for sale                           josie.scooby@talktalk.net




Same reason as 27.1 - all
tickets had sold out when I
was put through to an agent at
9.00 a.m. (when supposedly
tickets when on sale to general
public)???? It's a complete
joke.                                Contact me and I'll tell you.      marian501@hotmail.com


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Date Created: 04/01/2010




no need                                                                 gibson313@btinternet.com




Because no matter what ticket        If something is sold out SAY
combination I search all that is     SO! The "Sorry, no exact
returned is "Sorry, no exact         matches were found, but other
matches were found, but other        tickets may still be available."
tickets may still be available."     message is not acceptable!




                                     humans. better seat
                                     availability. quicker method.      neil@alligatorbooks.co.uk
Just looking at the site for
ideas of events to attend


                                     i think its unfair when an artist
                                     makes a 2nd appearance due
                                     to popular demand that some
                                     fans get to go to both
                                     performances and some fans
                                     dont get to go to any.            sarawhite10wilko@fsmail.net


                                     If there are only single seats
                                     left for a show - indocate this
                                     so people dont have to go
                                     through the process of
                                     entering ticket amounts and
                                     typing in the deformed code.




ForeSee Results, Inc. Confidential                        234                                        Satisfaction Performance Report
Date Created: 04/01/2010




                                                                 Set up a quick link section for
                                                                 venues. Put the top ten
                                                                 venues in a box so people can
                                                                 simply click on them rather
                                                                 than trawling through pages of
Simply browsing                                                  similar sounding venues.         cjasmithy@blueyonder.co.uk
                                                                 finding out ticket prices is not
£250 for a vip ticket is alot of                                 easy, events need to state if
money                                                            they are sold out                spacechick4000@hotmail.com
the seating plan was not clear
enough to know where the
seat was. also add on costs ie,                                  Do discounts for regular
handling charges are too                                         customers or a award card
expensive.                                                       scheme.                        vapumfrey@yahoo.co.uk
                                                                                                eleanorcarr1@gmail.com
                                                                 would like to be able to use a
tickets not available after only                                 debit card not just a credit card
being released 30 mins before                                    when buying on line.
                                                                 pricews given before trying to
                                                                 find seats                        alimcd6@hotmail.com


As explained seems to be your
fault - all tickets sold within
one minute of you putting them
on sale (usally) might just as  Just trying to get to see artist -
well go to ebay in the first    does not matter where or what
place.                          seat                               Yes - make it FAIR           (UK) janeaiken@hotmail.com
tickets on sale 17th march pre
sale                                                                                            coombesyuk@aol.com

Was checking availibiltiy need
to check seats ok with friend



                                                                                                haydenkeivanavardo@yahoo.c
                                                                                                o.uk




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Date Created: 04/01/2010




                                                                 Sometimes, despite event
                                                                 search shows the results, the
                                                                 tickets are not available. At
                                                                 that time, I was really
I couldn't find the ticket I'd like                              disappointed. That events
to purchase.                                                     should not be found.            woriori@hotmail.com
No tickets left




                                      Ability to get tickets!!                                   cjeconroy@gaelic.ie

                                                                 Make seat choosing more
                                                                 interactive (e.g. I can see an
                                                                 interactive seating map for the
                                                                 venue and choose tickets,
                                                                 rather than the site suggesting
The same reason as above - I                                     seats as for booking for Dirty
cannot open the booking                                          Dancing, for example). Make
system ("error on page" and it                                   sure the there are no error
doesn't load)                                                    messages on the site!!!         szlatanov@gmail.com



GAVE THE OPTION TO BUY                                           STOP GIVING THE OPTION
ONLY TO FIND OUT EVENT                                           TO BUY TICKETS WHEN THE
WAS SOLD OUT!!!!!!!!!!!!                                         EVENT IS SOLD OUT!!!!!
HAPPENS ALL THE                                                  COMPLETE WASTE OF
TIME!!!!!!!!! INFURIATING.                                       TIME.                   bclayton@accordoffice.co.uk

No account
                                                                                                 amccaughey_68@hotmail.co.
was onli looking                                                                                 uk




couldn't find tickets


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Date Created: 04/01/2010




                                     a site that works?!
                                                                         kellyreynolds@blueyonder.co.
I was just looking for ideas                                             uk
Tickets were all sold out for
the performer i was interested
in going to see.                                                         blue_vixen16@hotmail.com
Because i didnt                      No

tickets unavailable
nothing good coming up

                                     If I was to search for tickets to
                                     an event for a specific date
                                     and there are no tickets left, to
                                     then go and search for another
                                     date it is not easy to simply
                                     use the back button as you
                                     have to go through the security
                                     checks (where you type the
                                     word) and it's very frustrating,
                                     it would be much easier if
                                     there was simply a button
Still haven't decided if I'm         saying "available dates for this
going to the event                   event".
The ticekts I wanted were no
longer available                                                         judylevuk@yahoo.co.uk

                                                                         lorrainesheldon@hotmail.co.u
sold out                                                                 k

                                     Special offers discounts more
prices too high                      information on ticket types   adamfisher12@tiscali.co.uk


ForeSee Results, Inc. Confidential                         237                                          Satisfaction Performance Report
Date Created: 04/01/2010


tickets not available but was
only checking for a friend.
Because I couldnt get past the
stupid security code and the
timing device that you employ        Get abetter system Do you
and you cant phone there is no       want to sell tickets or dont
number                               you?                              afjones@talktakl.co.uk
                                     I'd like to get some preferential
                                     treatment
weren't sure if fellow party
members would like seats
available
Becuase the results did not                                              Giovanni-
have any tours i wanted              No                                  Henshall@hotmail.com

Already have just checking if        Stop charging extra per ticket
posted or not                        just do it per transaction          thewhileys@ntlworld.com
                                     no but I wish that you still had
                                     ticketmaster priority that has
just browsing                        now stopped                         madonmadonna@sky.com
tickets unavailable                  no

all redady have                      no
                                     dont list artists if there are no
                                     tickets availble its so
                                     annoying when you click 'find
                                     tickets' then go thru the
                                     process thinking there are
                                     tickets only to be informed
                                     they are sold out!!                 kvc@tesco.net
Already purchased tickets -
just want to print them out for
tonight
was only looking to see what
concerts where coming up
soon
                                     next to the date and venue
                                     information there should be a
                                     sign if there are any tickets
have not decided yet                 available for a certain event




ForeSee Results, Inc. Confidential                         238                                     Satisfaction Performance Report
Date Created: 04/01/2010




                                     Have the option to show only
                                     those dates/places for which
                                     tickets are still available. it's
                                     very frustrating & time
                                     consuming to have to check all
                                     dates to try to find tickets for
                                     sale. Also, make the venue
                                     seating plans larger on screen -
                                     I've good eyesight but they're
                                     just too small! And the artist
                                     onsale alerts do not work........ midgelo@ntlworld.com

                                                                        karens-
                                                                        childminding@blueyonder.co.u
                                                                        k

                                     When you reject seats
                                     becasue they are not suitable,
                                     then go back in, to see if there
                                     are more available, you get the
                                     same seats again that you
                                     have already rejected. Would
Because I was printing tickets       be better to offer the next
purchased a few days ago.            seats available.

nto sure which tickets i wanted
to buy, too much choice                                                 louises_friends@hotmail.com
Did not visit to purchase
tickets, merely to change my
address in myTicketmaster.

                                     Yes. Dont' expect me to
                                     complete you Captcha every
                                     time I want to see where you
                                     have tickets for a particular
                                     show and venue; allow me to
see above. It is taking me so        go back when I find I don't like
long to navigate your site to        them and without having to
find out which tickets you have      start from the very beginning
available for a specific tour        again; and make sure your
that I'm losing the will to live.    descriptions of where available
Certainly I'm losing the will to     tickets are matches the seat
buy from you!                        plans you give.




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Date Created: 04/01/2010


tickets I would like are not on
sale yet
got to check with companion
for this theatre trip



                                                                      jane.ravelston@virgin.net
                                     It's not easy to go back without
Need to coordinate with others       having to reload
                                     the service charge is far to
                                     high to buy tickets online or
already purchased tickets for        over the phone there should
the show it is to expensive to       be family tickets its so
do online or even over the           expensive to go to a show
phone                                these days                       alexwebster2'hotmail.com
just researching. tickets not
available to purchase yet!                                           anothermuppet@hotmail.com
                                     A seating plan that would
                                     enable you to specify exactly
                                     where you sit.                  jem2611@hotmail.co.uk
Tickets unavailable




                                     Explain technical terms like
I'm scared to sink more money        "Your tickets have not yet
into this black hole.                been dispatched." mean          sheep.dalton@gmail.com
                                     Less content-per-page, more
                                     organization (visually). More
                                     details on the purchases and
                                     on seating informations.
See 27.1!

Did not have the tickets I           You need to make clear when
wanted                               tickets are sold out

wasn't looking to purchase
today                                ability to choose seats



                                     Show recent tour dates and
I didn't plan on it.                 locations of bands.


ForeSee Results, Inc. Confidential                       240                                      Satisfaction Performance Report
Date Created: 04/01/2010


wasnt looking for tickets for
concerts just info on ones I am
waiting to arrive

got await till pay day
will phone to buy as i have a
gift voucher
sold out

                                                                     Seating plan could be bigger,
                                                                     also it seems to list events
                                                                     which have sold out without
Was only checking availability                                       making this clear?



                                                                     Yes. Don't indicate tickets are
                                     Whether it's something I want   available when they are sold
See answer above                     to go                           out.
                                                                     Tell us when events are sold
                                                                     out instead of going through
                                                                     the whole process and then
                                                                     finding you can't even get 1
Event sold out                                                       ticket!!

                                                                                                       paulamanda@jones143.fsnet.
Researching for a friend                                                                               co.uk
                                                                     the customer service is not
i needed only general                                                easy, too many steps for
informations and prices for                                          contact someone; the FAQ is
some events.                                                         not very helpfull                 bignavel@libero.it

                                                                     if you send offers in email,
site would not complete sale                                         make sure the site can use it
-                                                                    No

Just looking
                                                                     Take away the sometimes
                                                                     undecipherable security
                                                                     lettering, this does not allow
                                                                     your browser to go back. Put
                                                                     seat nos. on seating plans.
Ticket selection not available.                                      Surely this is easy to do!!




ForeSee Results, Inc. Confidential                                                       241                                        Satisfaction Performance Report
Date Created: 04/01/2010




Was looking to find out which
tours were available and now
need to find out which concert
others would like to go to                                               debbylnorton@aol.com




                                     easier way to access customer
Didn't need to!                      service
                                     get rid of the 'these tickets are
                                     not available right now..'
its awful!                           rubbish!
tickets too expensive

Stated no tkts available
despite displaying find tkts
option. Could not be bothered        Display all available seats &
to continue over & over again        permit purchase from there.

want to phone book
                                     Make your ticket prices
No seats available for date          cheaper so people can afford
required                             to go to more events
                                     Sellers should say exactly
                                     where the seats are - not
                                     neccesarily the seat number,
                                     but the block and row number
                                     should be made available for
                                     buyers to make an informaed
                                     decision.

                                     Also, prices should be set to a
                                     maximum. Selling a £60 ticket
Tickets were too expensive.          for £100-£200 is ridiculous and
Also, doesn't say exactly            completely unfair to people
where some seats are wich            who actually WANT to attend
put me off buying them.              the events.

tickets on sale tomorrow                                                 mememe8@talktalk.net




ForeSee Results, Inc. Confidential                        242                                   Satisfaction Performance Report
Date Created: 04/01/2010


As detailed above - couldn't
find the seats I wanted. It was
for a present so really wanted
to make sure I got the right         Showing all availability of       penny@steventmorris.plus.co
ones                                 seats                             m
                                     Make the help feature easier
                                     to use
                                     show tour dates as one page
investigating cost and venue         and prices with links of cost
dates                                next to each date                 mikrob74@yahoo.co.uk
Tickets not on sale
                                     clearer seating plan              susanholme@hotmail.co.uk
Checking availability prior to
making decision. Need to             Improved description/map of       william@alcornfelix.freeserve.c
discuss further with partner.        seating for events                o.uk
                                     show all available tickets in
can not find tickets so will         venue so individual can
need to go to box office             choose which they prefer
DATES
                                     I would prefer to be able to
If i could have exchanged or         choose my seats by clicking
sold my original tickets then i      on the actually seats as on the
would have re purchased              Lowry website
still trying to locate my tickets
that i ordered via telephone to      improve on getting through to
see jools holland in bristol for     customer services via phone
nov 2010                             and email                         chivers.101@hotmail.co.uk
kept telling me sorry,
unavailable
                                     show seats available on
no tickets available                 seating plan
tickets to event i want not on
sale yet                             nil
                                     allow multiple purcheses
                                     someone to actully speak to in
                                     customer services rather than
                                     waiting 20minuted for an
                                     automatic voice tohang up on
                                     you!!!! I have found this the
                                     most useless customer
because you couldn't help!!!!!       services




ForeSee Results, Inc. Confidential                          243                                          Satisfaction Performance Report
Date Created: 04/01/2010




                                     Option to select tickets rather
                                     than go through the process of
                                     opening multi pages to try and
                                     get decent seats. It seems that
                                     the worst ones are offered in
                                     each case, It should be
                                     possible to select an area of
                                     the venue and then be offered
Was not intending to                 relevent tickets/prices         tracy.wiseman@sky.com
concert not available yet                                            ianmmartin@mac.com
                                     Make customer services less
                                     rude when you speak to them
                                     and a lot more helpful!!!!      tammiemay82@aol.com
                                     An 'add to favourites' button
                                     when you are in that area - for
                                     artists/venues not on most
sold out                             popular list                    allyscoop@hotmail.com
Tickets were not available for
Lady gaga at the O2                                                 brit352@hotmail.com

                                     Lower the booking fees they
                                     are far to high and you can get
                                     a lot cheaper on other
                                     websites, for instence i come
                                     on this website to see if people
                                     are touring because you have
                                     the best website but i will go
                                     elsewhere to buy them but if
                                     the prices where cheaper i       katiewilliams_95@hotmail.co.u
can't afford the tickets             would definatly buy them here k


                                     Make it easier to change dates
Tickets not available                in order to book in advance    eileenpedwards@hotmail.com

                                     only show venues where
as above                             tickets are still available.   vickibleakley@hotmail.co.uk
just checking up on tickets
Gonna see if better seats
become available                     N/A

as above
tickets sold out                                                    alanamarietaggerty@yahoo.co
well it was saying unavailable       none                           .uk


ForeSee Results, Inc. Confidential                         244                                        Satisfaction Performance Report
Date Created: 04/01/2010




np good seatings                                no                                 biancaperezis@hotmail.com

BECAUSE THERE WERE NO
TICKETS AVAILABLE. THIS
IS PARTICULARLY
ANNOYING BECAUSE I
HAVE TO GET UP IN THE
MIDDLE OF THE NIGHT
CALIFORNIA FOR AN
ANNOUNCED BUT
NONEXISTENT LONDON
TMUK SALE FOR WHICH NO                                                             FORGET IT...USELESS
TICKETS ARE AVAILABLE                           IT'S HOPELESS...                   EXERCISE

I couldn't find an event to                     Adding "exact date" to the
match my stay in the UK.                        search criteria


                                                Stop using your monopoly and
                                                start charging reasonable
                                                prices for your services.
                                                I would have never used your
                                                if it was up to me -
                                                unfortunately - I'm forced to do
                                                so. To me you are not a
                                                legitimate business - without
                                                using dirty words I cannot
                                                realy express what I feel about
because you charge too much                     your service and prices.


Need more information
just enquiring
                                                increase the number of bands
                                                in the favourites list (add
didn't want to                       the band   Sabaton, Turisas)




ForeSee Results, Inc. Confidential                                  245                                        Satisfaction Performance Report
Date Created: 04/01/2010


                                     Perhaps develop an instant
                                     chat/messaging service. It is
                                     impossible to speak to a cust
                                     serv rep on the phone these
                                     days and emails are never
Made one yesterday! Not              answered despite using the
made of money especially with        correct procedure through the
your horrendous booking              FAQs in cust serv section on
fees!!!                              website.                      rich.butler@live.co.uk

need to confirm dates with
friends

                                     More clarity regards seating
                                     plan. I don't have a good idea
                                     of where I'll be seated but had
                                     to act fast because of times    kevingalea74@gmail.com


tickets not available


                                     to let you hold on to your ticket
                                     for longer, as it tends to take a
                                     while to sort out your
                                     information or something
                                     happens and therefore you
                                     then loose your tickets. also i
                                     find the website quite hard to
                                     navigate as when i'm trying to
                                     purchase tickets i am never
                                     quite sure where to find them jodie.michelle.patterson@goo
they aren't on sale yet.             as they don't always come up. glemail.com
                                     Would like to be able to select
                                     aisle seats when making a
                                     purchase
                                     having a list of possible seats
                                     in the area which you are
                                     looking to sit in. also to have
                                     all your details on the final
                                     screen to make sure your
                                     address is correct.
                                                                       kevin.clough1@ntlworld.com

no seats left


ForeSee Results, Inc. Confidential                      246                                         Satisfaction Performance Report
Date Created: 04/01/2010


Wasn't looking to make a
purchase today                                                  No I think the site is excellent    anitahodson@aol.com
                                                                                                    flyingelephants3008@hotmail.
nothing within price range                                                                          co.uk
notdecided which venue to
attend
was just looking at tin park
ticket order in my account and
looking if other bands had
dates, but didn't.                                                                                  liesl.brown@btinternet.com

                                                                Better handling (more
                                                                consistent) of queue(s)
                                                                before/after doors open- when
                                                                splitting queue between the
                                                                two main entrances from
                                                                within the shopping centre.
                                                                Also better signage within the
                                                                shopping centre. The first
                                                                event I attended it took me
                                                                over 45 agonising minutes to
                                                                find the arena once I was on
                                                                foot - since I don't shop there I
                                                                did not know access was from
                                                                inside the shopping centre
Research only today                  the act/event being held   itself!

                                                                More venues like Bath or
Haven't finished                                                Derby                               suzz@tuckwell.net
Not sure of dates
                                                                                                    vyvyanhutchison@hotmail.co.
no money today for tickets                                      no                                  uk


can't book until payday
                                                                                                    nicola.horridge@googlemail.c
                                                                                                    om
No suitable tickets left for
event




ForeSee Results, Inc. Confidential                                                   247                                           Satisfaction Performance Report
Date Created: 04/01/2010


                                                                  Better venue maps and being
                                                                  able to find alternative
                                                                  seats/dates when tickets not
                                                                  availble without having to go
                                                                  through whole set up again -
                                                                  why not show what available to
No tickets available at a price I                                 start with by colouring seating
wanted to pay                                                     plans or something!             milford41@msn.com

1. need to check dates with
friends. 2. tickets priced too                                    Site is OK - tickets are too
high                                                              expensive

                                                                  Make it easier to alter
                                                                  preferences ie I want London
                                                                  and South as chosen area but
                                                                  don't seem to have that option.
Nothing suitable                                                  I am a very low tech user!      Lynriley@ntlworld.com
                                                                  Its a very good site. This is
                                                                  the only place I would
                                                                  recommend to recieve tickets
                                                                  from. The follow up information
                                                                  is excellent and the tickets
No information regarding the                                      arrive in plenty of time before
event onsite                         Reputation of Ticketmaster   the event
not sure whether the dates                                                                        david.clarkson11@btopenworl
suited me                                                                                         d.com

Too expensive and was for this
Monday and I have to work.


                                                                  for plays/musicals, maybe
                                                                  more of a cast list to be made
                                                                  available or links to the
                                                                  website that could tell you the
didn't see anything i wanted                                      cast
Couldn't find a tour i was
interested in
I'm told I can't book tickets
online with a ticketmaster gift
card I have to waste time
listening to various options on
their telephone line in order to
book


ForeSee Results, Inc. Confidential                                                     248                                      Satisfaction Performance Report
Date Created: 04/01/2010


                                     restrict the number of tickets
                                     each purchaser can buy so
                                     that real fans can buy tickets
                                     for popular events rather than
                                     buyers then reselling on ebay
dates clash with holiday             etc.
Have already bought                                                    geirnaas@xpm.no

                                     more delivery options

trying to find out more about        more information or more links
the event                            to information about the events
Printing tickets
                                                                       DAT1306@HOTMAIL.CO.UK

                                                                       leannecr@hotmail.com
                                     the code you type in, the font
                                     needs to be clearer for those
conflict of dates                    of us with bad eye sight          ademetri@btinternet.com
Browsing for idea's - none took
my fancy                                                               kevswitz@aol.com
                                     Speed improvement and a
                                     cheaper booking fee there
                                     should only be one
                                     charge/handling fee on one
                                     whole transaction rather than
No new events that had been          charging per ticket as the
added since i last looked.           tickets alone are not cheap.      little_nic78@hotmail.co.uk
just looking                         no
Could not see seats available
that were suitable with enough
choices. They say search             Allow to see wider range of
again and the same seats             seats available within price
appear.                              ranges.                           lesley30forest@btinternet.com
nothing available I wanted
                                     no its good

Didn't find a concert I liked on
a date that suited me and my
companion.                           Not really




ForeSee Results, Inc. Confidential                       249                                           Satisfaction Performance Report
Date Created: 04/01/2010




                                     found it very hard to look at
                                     availability and choose of
                                     tickets!

                                     loyalty tickets, not first come
                                     first served, cannot always get
no tickets avaialble                 through for tickets required    muckfart@googlemail.com
                                     THIS SITE IS FINE, BUT THE
                                     AUTOMATED TELEPHONE
                                     SYSTEM IS
                                     SLOW,EXPENSIVE,AND
                                     EASY TO MAKE MISTAKES
Just looking.                        ON.

beacause i was just browsing         no
Already bought the tickets
                                                                       stupidshirl@hotmail.co.uk
dates wernt what i was lookin
for                                                                    kelfriend@hotmail.com
Because I was there to change
details                              NONE




Because we could not get the
information we required from
your site                                                              garethclifford@hotmail.com
                                     make it a clearer layout like
                                     the secc , have attend concert
                                     or even and type in which
didnt understand the layout          month or type in the artist,
and prefer purfhasing off            band etc and dont give links to
another website                      other websites.

                                     I dont like going back to the
                                     first page of my search results
                                     when i am browsing through
I was just browsing                  lots of events
i am too young to make an
account


ForeSee Results, Inc. Confidential                        250                                       Satisfaction Performance Report
Date Created: 04/01/2010


sold out

                                     rewards for regular purchases
                                     and discounts

                                     Yes... make it easier to email
Because all I wanted to do           Customer Services without
was print my tickets... but          BEING FORCED into FAQ's all
couldn't !!                          the time !!                    neillwr@aol.com
                                                                    markgenner@msn.com



already commented                    total revamp of website
                                     Just say sold out, so I dont
                                     have to type in the code to fnd
Nothing I want                       out your sold out.              melodysmall@hotmail.co.uk


Didn't want to pay the booking
fee
Tickets sold out.                                                        colette_palmer02@msn.com
                                     If there are no tickets left then
                                     that should be advertised
                                     rather than going through
                                     everything to be dissapointed
needed prices and availabilty.       at the end.
Friend's child had asked me
about tickets without Parent's
permission

                                     no your regular updates are
tickets were sold out and not        keeping me happy .i love the
on near me                           personal touch to my needs          tonihall1981@live.com
                                                                         motorman1959@aol.com
the advertised tickets were not
available. the last 3 times i
attemjpted to purchase tickets
from this site they were not         have the advertised stock
available                            available for purchase

My mother wouldnt let me :(                                              becky_minx12@hotmail.com
the event i was looking for was
not in my city (belfast)




ForeSee Results, Inc. Confidential                         251                                      Satisfaction Performance Report
Date Created: 04/01/2010




I was looking to see is Taylor                                      Maybe like, down the side the
Swift was on tour, but she's                                        artists you've said you like,
not, so I can't buy her tickets!                                    and their dates or news etc.  tris@acumenexec.com
                                                                                                  johnwthomas313@aol.com
                                                                                                  margaretshewell@fsmail.net

                                                                                                    joanne.denford@hotmail.co.uk

checking prices and availabilty
to talk to others about booking
tickets for future event                                                                            helennelly69@aol.com
                                     knowing i am buying from a
                                     reputable seller, and buying
chasing ticket despatch              the guenuine ticket                                            lisasayers@ntlworld.com
tickets not available
                                                                                                        john@cat173.wanadoo.co.uk
                                                                    a decent customer services -
                                                                    the lack of it infuriates me. it is
                                                                    insupportable taht one is
                                                                    unable to contact anybody. for
                                                                    instance I have a leg injury
                                                                    and do not know whether I will
                                                                    be able to sit in seats
                                                                    purchased for this friday - it
                                                                    sucks that I can contact
not object of visiting the site                                     nobody to help me find out
today                                                               beforehand.                         patsy.mcallister@onetel.com
just printing tickets                                                                                   the.arkos@sky.com




See above. I have a gift ard to                                     Explain why tikets aren't
use so I suppose I will have to                                     available when they are         nigel.parkinson@interserve.o
telephone my request.                                               supposed to be!                 m
not sure what to see




I had it done before.                                                                               apvivi@sapo.pt
checking availability to match                                                                      karen-
with dates                                                                                          humpage@hotmail.co.uk


ForeSee Results, Inc. Confidential                                                      252                                           Satisfaction Performance Report
Date Created: 04/01/2010


Just looking for information
someone will be booking for
the event                                                           fallows84@yahoo.co.uk
There were no tickets
avaialble
No availabilty

                                     lower the prices and save
                                     tickets.
                                                                    tommystubbs@googlemail.co
                                                                    m
confused over different types
of ticket for event, black eyed
peas types in o2 dublin
                                     being able to read the codes
                                     better so i can copy them in
need to check with a friend          easier                         jill.vanschie@googlemail.com
tickets not on sale yet
Was checking dates of events
already purchased




ForeSee Results, Inc. Confidential                      253                                        Satisfaction Performance Report
Date Created: 04/01/2010




                                                          Scotland has cities - LIST
                                                          THEM!
                                                          Show the bill boards of events
                                                          ie I bought Oaklahoma from
                                                          Ambassador because I could
                                                          look at a selection of bill
                                                          boards on their site...& they
                                                          only list two venues in
                                                          Glasgow, but at least I can
                                                          look in only Glasgow if I want
                                                          to not the bloody OUTER
Because I couldn't be                                     HEBRIDES - WTF?
bothered trawling through                                 Also, if your gonna ask the
reams of crap I wasn't                                    household income on your
interested in because I can't                             survey do you think you could j.campbell-
select a friggin' city!                                   do it in £'s not $'s - IDIOT'S! kennedy@hotmail.co.uk
                                     partner likes band                                   terry.martin@hotmail.co.uk
not on sale yet
tickets not yet on sale
event isn't released yet                                  more event desciption             skinge83@hotmail.com
                                                                                            jonstar99@sky.com

                                                          yes the security words are to
                                                          long and very difficult to read
sold out                                                  thankyou                          sprog217@yahoo.co.uk
                                                          Show me where I can view
The event wasn't listed.                                  rviews !!!                        gomada@supanet.com




ForeSee Results, Inc. Confidential                                             254                                     Satisfaction Performance Report
Date Created: 04/01/2010


'buy tickets' showing for 2
concerts by michael buble but
none available, 3rd date wasn't
even shown - but was shown
on ticketline and i bought
tickets there                        please see somments above!
                                     do work to site at certain
                                     points and let customers know
                                     most annoying tapping in all
couldnt buy tickets would not        your info then to be told come
let me                               back later                     mickles1974@yahoo.co.uk




I was checking to see if more
dates had been added for a
specific artist.
Couldn't get tickets page to
load

                                     Once the event is found, if
                                     there are only individual tickets
                                     left (i.e. two people cannot sit
                                     together) make it clear, rather
                                     than me having to do a query
                                     for each event date to find they
                                     are all sold out other than
                                     individual tickets. This can be
Not looking for anything to          time consuming as I have to
attend.                              type the image text each time.
                                                                         REQUESTABLE@BTCONNE
TICKETS NO AVAILABLE                 PRIORITY MEMBERSHIP                 CT.COM


                                     there needs to be a better way
                                     to see what seats are available
Because the tickets were too         as with Seetickets.co.uk where
expensive for the seats              it lists exact blocks/location
available.                           before you are allocated seats.




ForeSee Results, Inc. Confidential                        255                                  Satisfaction Performance Report
Date Created: 04/01/2010




AS STATED ABOVE. I HAVE
PURCHASED TICKETS ON
SEVERAL OCCASION FROM
YOURSELVES AND NEVER                                                YES MAKE THE TICKETS
ENCOUNTERED THE                                                     AVAILABLE FOR MY
PROBLEMS I AM HAVING AT                                             AFTERNNON
THE MOMENT.                                                         EVENT(HAIRSPRAY)               LYNN.HOLMAN@SKY.COM
                                                                                                   Iansmithcarpenter@hotmail.co
not tickets                                                                                        m



too expensive.. way to                                              cheaper prices and move
expensive and the wrong                                             tickets available and more
dates aswell.                                                       dates available.
wasnt the right time                 the act                                                       sam.bather@me.com
                                                                    Just the option of booking
                                     we always require wheelchair   disabled access. My wife is in
Neil Diamond isn't on tour !         access.                        a wheelchair.                  dolly.bird1@virgin.net

no tickets on sale that i wanted


                                                                                                   well_here_i_am@hotmail.co.u
tickets were sold out                                                                              k
                                                                    the most frustrating thing is to
                                                                    go online before 9 am and
                                                                    tickets sell out within 5
                                                                    minuites and then are straight
                                                                    on ebay i have lost out on 4
                                                                    events in the last 6 months
                                                                    due to this and i will not pay
                                                                    above face value on ebay.
                                                                    dont know what you can do
                                                                    about this, id on the ticket or
                                                                    something. the site is good
                                                                    but when there are lots of
                                                                    people on line at 5 to 9 on a
                                                                    friday you can pretty much
                                                                    gurantee you won't get a
tickets sold out                                                    ticket!                          sarahross30@yahoo.co.uk

Because I was only browsing.




ForeSee Results, Inc. Confidential                                                     256                                        Satisfaction Performance Report
Date Created: 04/01/2010


have to check with friends
about dates/prices for a group
outing
already booked tickets for                                                               tony.southerton@eastmidland
event                                                  no                                strain.co.uk


                                                       at times it would be helpful to
                                                       actually speak in person
                                                       website freezes when tickets
                                                       on sale at set time eg 9am too
                                                       many people trying at same
tickets not on sale yet                                time

                                                                                         dean@dmarshall22.wanadoo.
just looking for ideas                                                                   co.uk
                                                       I was looking for tickets for
                                                       Peter Kay. I selected the date
                                                       and the number of seats - then
                                                       have to get past the security
                                                       wording and then it tells me
                                                       that there are no tickets
                                                       available. I then have to go all
                                                       the back to the home page to
                                                       select another date. It would
                                                       be excellent if you could
                                                       change the date in a drop
                                                       down menu or the home page
                                                       display sold out/tickets
No tickets available                 Presale Options   available etc.                   kerryprecious@hotmail.com
Wasn't planning on making a
purchase, just browing.




wanted boyzone tickets on pre-
sale but couldn't find them xx                                                           tazs_sexgod@hotmail.co.uk
just enquiring to availability                                                           Steve.140@hotmail.co.uk
bcause tickets not on sale till
2morrow
nothing in my area that fitted
what i want
                                                                                         scattynat@live.co.uk


ForeSee Results, Inc. Confidential                                         257                                         Satisfaction Performance Report
Date Created: 04/01/2010


                                     yes, get rid of the arbitrary
                                     additional free. i should not
                                     have to pay for an email ticket
                                     to be delivered; the cost of
                                     distribution is zero. REALLY
                                     annoying.
ON SALE TOMORROW


I was trying to sort out
aprevious purchase-                  Customer services could be
unsuccessfully                       more helpful
                                     I think a beneficial tool would
                                     be to display events that have
                                     sold out. Also the ability to see
                                     the layout of the
                                     theatre/stadium you are
                                     visiting. Having the option to
                                     list events by location would
                                     also be good. Having the
                                     website able to cope with
                                     tickets on demand i.e. V
                                     Festival - maybe a sub site for
                                     such high profile events would
                                     be good. The salary options
Tickets were not available and       below could also be displayed
site didn't tell me this until i     in GBP as opposed to              nuttytart_123456@hotmail.co
went through at least 2 stages.      dollars...                        m

                                                                       gabz301@hotmail.co.uk

did not intend to
didnt want to
Not finished looking yet

got to find another area to sit
in                                   no                                denisecrocker07@aolcom




ForeSee Results, Inc. Confidential                       258                                         Satisfaction Performance Report
Date Created: 04/01/2010




I will go away and use another
website to find events then          The search section could be
may come back to buy the             improved, have the ability to
tickets from you.                    make more advanced searchs.
Suitable ticket unavailable on
date. Also wanted to look for
discounts                            Offer discounts
Tickets too expensive for the
date I wanted
                                     cut the booking fees - it's
not on sale yet                      ludicrously expensive!
                                     i couldn't chose the London 02
                                     as a venue, only Loft, 02
                                     London whatever that might
nothing i wanted                     be!
tickets not on sale yet                                               w.longhurst@btinternet.com
Checked my earlier purchase          Time frame of when to expect
status                               the tickets
no decision made                     straightforward instructions

Nothing needed to book. Just         Better seating plans for
logged into my account to look       venues, maybe showing actual
at tickets already purchased.        seat/row positions.
the act I wanted are not
touring Ireland                      no
                                                                      jessyb93@hotmail.com
                                     DO NOT DOUBLE BOOK
                                     WITH OTHER
                                     COMPANIES!!!!!!!!!!!!!!!!!!      sarahleslie9@msn.com

                                     Nope
                                     no
Didn't want to

unavailable seats that i wanted      no                               klhaddow@hotmail.co.uk
tickets not on sale yet




ForeSee Results, Inc. Confidential                       259                                       Satisfaction Performance Report
Date Created: 04/01/2010


I did not want to make any
purchases, was looking for
information.                                                      More information on the event
dates did not suit
                                                                  obvious access to the email
no cash                                                           notifications of events
Looking for dates times

have to discuss with friends
cost
                                                                                                  joannex73@hotmail.com
Nothing of interest today.
no tickets available
not for sale yet



                                     How much i want to see the
No tickets Available                 act

                                                                  YES. WHEN YOU GO IN TO
                                                                  VIEW SOMETHING OF
                                                                  INTEREST IT IMMEDIATELY
                                                                  DEFAULTS BACK TO THE
                                                                  BEGINNING? EG ITEM 200-
                                                                  250 OF 500 REVERTS BACK
DIDNT HAVE WHAT I WAS                                             TO 01-50 OF 500. WASTES
LOOKING FOR                                                       ALOT OF TIME.
updating profile                                                                                  morag1.mcintyre@sky.com



                              Because I want to see the           Reductions in booking fees.
Tickets not on sale yet.      band.                               More action to prevent touting. vickymack@hotmail.co.uk
Because the age limit was too
high for a the paramore
concert in belfast                                                                                rachael_harris@hotmail.com

Tickets not on sale yet                                           No

No events I wish to attend
No suitable events
Research for future purchase

Sold out event


ForeSee Results, Inc. Confidential                                                   260                                       Satisfaction Performance Report
Date Created: 04/01/2010


was looking for a phone
number to call when Somerset
House tickets go on sale
tomorrow so I can try to book
by phone and online at the
same time.                                                            cathy@thecogency.com
                                                                      sandi.michie@blueyonder.co.u
                                                                      k
sold out
tickets not yet available
was only looking

                                     Genre organisation isnt always
                                     correct, might have missed
                                     show in past due to it not     davidmurphymet@yahoo.co.u
Didn't fancy any of the gigs.        being in the relevant genre.   k
                                     When browsing down a page
                                     foe gigs in next 6 months
                                     when you look at a concert on
                                     page 5 of 30, for example,
                                     when you press back button it
                                     takes you back to page 1 so
                                     causing you to have to scroll
                                     through pages you've already
Tickets not on general sale yet      beeen to                       gordonstewart@nhs.net
cost of tickets

just looking                         no
just looking                         more tickets availability
I would love to but I just
bought an apartment and
money wise its hard                                                   dav_relax@hotmail.com




                                     On the diary, marking if that
                                     night is sold out!               jamiewolpert@gmail.com
checking order status
                                     would love to have info on
                                     upcoming Finnish bands. we
                                     just dont get to hear about it
no events that appealed yet          here!                            Finnish_Metal32@yahoo.co.uk
Need to check funds


ForeSee Results, Inc. Confidential                        261                                        Satisfaction Performance Report
Date Created: 04/01/2010




                                                                        nick.edwards51@ntlworld.com
nothing of interest
must ring theatre direct             no                                 monigranny@aol.com

                                     Be more specific when
                                     searching. I live in Bognor
                                     Regis so am interested in
                                     south east events near me but
                                     not those in Bristol etc - maybe
                                     introduce a search radius or
                                     similar? frustrating to have to
could not find what I wanted,        go through 500 events to try to
obviously not on sale yet            find ones more local.            ajmcarthur78@yahoo.co.uk
too expensive




                                     More delivery/pick up options.

                                     Please provide other ways to
                                     search for tickets, eg all
                                     weekend matinees for a show;
                                     or availability of grand circle
                                     seats; or shows with child rate
                                     tickets. It would also be useful
                                     to put in requirements, eg
                                     number of tickets and which
                                     seating area and for the
                                     search to retain this
                                     information to enable
Same comment as above.               searching on different dates.
                                     don't set a timer when you are
                                     purchasing tickets.




ForeSee Results, Inc. Confidential                       262                                          Satisfaction Performance Report
Date Created: 04/01/2010


just checking tickets were
being sent to the correct
address                                                                                             stephen_garnett@hotmail.com




tickets not available



not enough information about                                        better venue and seating
venues and seating.                                                 information and descriptions.
because i have already
purchased the 3 lots of tickets
i am interested in



see above

                                     I go to the same event every
                                     year.                                                          neal.p@virgin.net

                                                                    you should be able to search
                                                                    by date for event, music etc for
                                                                    uk. If this is already available I
could find anything                                                 certainly did not see it           ciaramck@aol.com
                                                                    Allow selection by seat
availabilty                                                         location rather than date          wickham@boltblue.com
                                                                                                       frans.neus@andrerieugroup.c
didn't intend to                                                    Make seat selection better!        om


                                                                    Yes - get someone to read
Probably won't ever again.           The band                       your emails first of all.       marvinberry@hotmail.com
                                                                    When checking for dates for
                                                                    performances cant reset the
                                                                    search for date - have to go
                                                                    back to beginning which is
                                                                    irritating.                     gillfitz@uwclub.net
no intention of doing so




ForeSee Results, Inc. Confidential                                                     263                                           Satisfaction Performance Report
Date Created: 04/01/2010


because i did it on the phone i
wanted a receipt for my
purchase and to know where
the seats are, but it wont let
me find out i am not happy.          where do i start?                  santilhano@btinternet.com

                                     Make it easier to use and less
                                     time consuming!! - easier to
                                     check ticket availability before
                                     purchase - it is really
                                     frustrating finding out
                                     particular tickets are not
                                     available and then finding that
the functionality of this site for   a refresh is needed - I also
purchase is very poor - Why          feel the automated security
make it diffficult for users to      check is too soon i.e it is at
make a purchase - and I am           enquiry stage, it should be at paul.walsh13@btopenworld.co
very computer literate!!             purchase stage. It               m
                                     give me priority to buy
tickets not on sale yet              tickets?? :)                     emilydey@hotmail.co.uk
didnt find what i was looking
for                                  no
                                                                        josephirvine@sky.com

Make purchas 2 days ago                                                 chriskin@talktalk.net

was looking to see when i can
get ticket for we will rock you.                                        sonia.hill@tiscali.co.uk


                                     After checking for available
                                     tickets, being to return to
                                     previous page rather than
                                     being taken right back to page
No need to                           1 would be a great advantage amcquilton@btinternet.com

                                     I would like to see what tickets
                                     are available and where those
                                     tickets are without spending
                                     half a day and going back and
                                     forth. Better usability. Do
                                     something!

None available




ForeSee Results, Inc. Confidential                       264                                        Satisfaction Performance Report
Date Created: 04/01/2010




                                     who is playing
                                                          I just find the site hard to
Still deciding what to see           What I want to see   navigate.

                                                                                         kenyon64@hotmail.co.uk
couldnt find what i wanted
Could not find tickets               Availability
Just looking for NBA Europe
Tickets                                                                                  David-w-green@hotmail.com
Need to check dates and
number of tickets needed                                  No                             i.broad2@btinternet.com

                                                                                         judith.c.matthews@sky.com
                                                          None, for the time being       tony.prado@uol.com.br

Shipping costs were                                       Add Email support, allow for
unreasonably high. unable to                              different types of shipping
contact site's support by mail                            methods - it's unreasonable to
or online - that's unacceptable                           pay a 60 GBP shipping cost
to me.                                                    for delivery of a 60 GPB ticket elad.z@hotmail.com

artist isnt appearing yet                                                                matt.mercer@hotmail.co.uk




ForeSee Results, Inc. Confidential                                              265                                  Satisfaction Performance Report
Date Created: 04/01/2010




                                     Indicating that an event is
                                     returns only or sold out, rather
                                     than forcing a person to go
                                     through the whole booking
                                     performance when there are
                                     no tickets available.            tom.reece50@yahoo.co.uk
Didn't find anything I wanted to
purchase.

tickets not on sale yet

Tickets sold out



Too expensive                                                      mazza-evans@yahoo.co.uk
just looking for event times
did not have the event i was
looking for.                                                       jenny2404@fsmail.net


ForeSee Results, Inc. Confidential                     266                                      Satisfaction Performance Report
Date Created: 04/01/2010


Already nade purchase but
needed to print out tickets
tickets not on sale yet
dates
just getting ideas                                                     faithtorr33@aol.com
                                     offer choice of preferred
Not appropriate seats                seating areas rather than
available                            being offered defined seats
just reviewing my purchase
                                     have tickets for what you
nothing to buy                       advertise
checking dates                       reduce booking fee
No tickets available for the
group I was looking for                                                cophetua96@yahoo.co.uk
                                                                       melissa.davies4@btinternet.co
Too expensive!                                                         m

Tickets go on sale tomorrow !
Tickets weren't on sale until        Stop it getting over loaded at
tomorrow                             times                             k.mccallion93@hotmail.co.uk
just browsing
Too early, just planning.
already made                                                           emaboddison@nhs.net
CHECKING IF TICKETS
HAVE BEEN POSTED                                                       allanmatthews4@aol.com
only one seat choice which
was unacceptable and cannot          allow me top ring up and pick
speak to anyone                      seats
cost of tickets were to much                                           drfc@sky.com
                                     Easier availability of customer
Could not find tickets for event     services contact number if
I was looking for                    having problems                   leslie.snadden@ntlworld.com
no shows available                   no                                malcolm.daniels@tesco.net
                                     earlier details of concerts
                                     dates & venues, prices, ticket    annette.hogwood@ntlworld.co
Didn't need to                       availability                      m




ForeSee Results, Inc. Confidential                       267                                           Satisfaction Performance Report
Date Created: 04/01/2010




                                     Make email alerts more
                                     focused. I have been receiving
                                     the weekly email alerts but
                                     very rarely see anything on
                                     them I would be interested in. I
                                     have completed a list of
                                     favourites in My ticketmaster
                                     so why not use this to focus
                                     the details of items you send
                                     me. They appear to bear no
                                     relation to each other
Tickets sold out                     currently.                       kevinwhite78@hotmail.com
I was checking on a booking I
made on Friday.                                                      kldickinson@doctors.org.uk
not on sale yet                                                      sueoggie@yahoo.co.uk


tickets are not on sale yet
                                     None
                                     I would like to be able to
                                     navigate more easily around
                                     the customer service part of
                                     the site and to be given a
                                     phone number or email
                                     address immediately. I also
                                     did not appreciate the
                                     automated response on the
                                     phone I could not get through
tickets go on sale in an hour        to a person.
waiting still

busy site                            quicker                         victoria-e@hotmail.co.uk




                                                                     lynn_thornhill@hotmail.com

not enough tickets available

daughter did it earlier              no                             janestinson26@hotmail.com
                                     deatisl of the psoition in the
Site was unable to cope with         queue not the bogus time you
demand                               will need to wait              mjn55@hotmail.co.uk


ForeSee Results, Inc. Confidential                      268                                       Satisfaction Performance Report
Date Created: 04/01/2010


no tickets                                                   more tickets
it took to long to get me onto
where you purchase tickets - i                               less waiting time to purchase
rang ticketmaster instead                                    tickets                         kellyharry@hotmail.co.uk
reviewing existing purchase


was not available                                            not really
                                                             specific dates for events not
                                                             scrolling through weeks and
just checking availability                                   months
couldnt remeber log in
Website is too slow                                          Faster


Reason as above


                                                             Don't waste peoples time
                                                             searching for tickets when the
See 27.1                                                     event is obviously sold out    david.moore@lineone.net
the gig was a total sellout                                                                 samcoates89@yahoo.co.uk




                                                             select results by venue,
there isn't anything suitable for                            smaller area or show
family with young children        suitability for children   title...NOT BY DATE!            joules74@btopenworld.com
failed to get to buying page
have to check date is ok with
another person before
purchasing                                                                                   lorri.d17@hotmail.co.uk

after trying for 2 hours non
stop, it still said you couldnt
find me a ticket
shite site                           site working            working site

i didnt want to




ForeSee Results, Inc. Confidential                                               269                                    Satisfaction Performance Report
Date Created: 04/01/2010




                                     Rather than having to
                                     constantly keeping trying for
                                     busy events - why don't they
                                     let you know how many tickets
                                     are available. I'm trying to get
                                     Reading tickets but am not
site too busy                        convinced they have any          ramseyjane1@yahoo.co.uk
you messed up                        Get leeds tickets sorted         enzoaldred@hotmail.co.uk

unable to obtain tickets
Not sure if we can afford the
tickets!                                                             rich.collie@btinternet.com

                                     Maybe release high demand
                                     tickets frequently on different
Tickets for Reading festival         days so they don't all go in one the_hot_property_boi@hotmail
were sold out!                       day.                             .co.uk
unable to get on site
not ready to




you didn't offer the ticket i was
looking to purchase                                                  frankiefmg@hotmail.co.uk
                                                                     kenney.bell@gmail.com




                                     better seating plan
Didn't find a suitable event on
the day I wanted

because your charging rip off
prices                               dont rip people off             paul@harrythedog.co.uk
                                     stop the constant crashing on
research for the moment              interactive seating plan        nachilleos@aol.com


ForeSee Results, Inc. Confidential                         270                                       Satisfaction Performance Report
Date Created: 04/01/2010


                                     seating and purcuse over
due to not on sale on site!          internet                        jadexx15@hotmail.co.uk
                                     this couldn't have been a
                                     bigger waste of my time. are
                                     you holding tickets back until
                                     the last minute but won't say
                                     when they go on sale? have
                                     you sold them all but won't say
                                     they are sold out? what a
                                     giant waste of my time this
impossible                           website has been.
Waiting for money maker's
opinion

tickets sold out                                                     jedijay182@live.co.uk



Because the tickets are not yet
onsale for my venue                  No
                                     Maybe to narrow the areas of
                                     the country down. If i select
                                     north it comes uo with a lot of
                                     events in newcastle which is
                                     not very close to my area near
                                     leeds. i would generally travel
wasnt intending to i was             to sheffield manchester or
checking the details of a            leeds for a gig especially one
previous order                       on an evening.                  micker1@hotmail.co.uk




                                     Those that buy tickets
                                     regularly should get better
not on sale yet                      seated tickets first.           feighery_h@hotmail.com
browsing                                                             beckiemanley@hotmail.com
                                                                     anna_mcnicholas@hotmail.co
Tickets not yet on sale                                              m
                                     You appear to have a
                                     continuous block booking on
Could not find reduced price         certain seats. Show late offers
tickets, even for 'late' booking     on these.                       philipjcooper@talktalk.net


ForeSee Results, Inc. Confidential                       271                                      Satisfaction Performance Report
Date Created: 04/01/2010


Not what I was here for and
bearing in mind fruitlessness
of task will never consider          Allow me to actually contact a
doing so again.                      PERSON                         chrisruddchiro@hotmail.co.uk



did not have what required                                              craigystar@yahoo.co.uk
                                     i would love to have the
                                     opportunity to choose the
                                     seats myself from a seating
                                     chart which shows the
tickets sold out                     available seats.                   te2002@abv.bg


                                     My only problem with
                                     ticketmaster is while browsing
                                     events after you have clicked
                                     on a specific event to find
                                     more info you're directed back
                                     to the start of listings!! Takes
                                     so long to just have a browse
                                     would prefer some sort of way
                                     to return to the page of results
                                     you were on without starting
                                     over again! This has such a
                                     frustration that I end up using
                                     ents 24 or facebook apps to
                                     browse & ticketmaster to buy!

                                     A more detailed seating plan
                                     would help                         ken.kilbey@tiyonline.co.uk

havent seen tickets i want yet!
Was looking for something
that wasn't on sale yet                                                 djpriceyd2k5@hotmail.co.uk

                                                                        kashcroft200@btinternet.com
might later-need to check i
have the cash                                                           sheilamccann36@sky.com

Tickets unavailable/too              Ditch all of the thieving
expensive.                           surcharges
NO TICKETS AVAILABLE                                                    rose.dodd@hotmail.co.uk




ForeSee Results, Inc. Confidential                        272                                         Satisfaction Performance Report
Date Created: 04/01/2010




unable to find any events that
interested me                                                        Kay.archer@networkrail.co.uk

will be making one tomorrow!!                                        jojoclarke9@yahoo.co.uk


                                     Please, add confirm page
                                     before purhace.                 pirita.riutta@sedu.fi
just browsing                                                        tascik@gmail.com




Couldn't find anything that
tickled my fancy                                                     sandjoseph@sky.com

admin only



                                     Make talking to human being
                                     on the other end of a phone     kath.docherty@hotmail.com

could not get the tickets                                            quash16@hotmail.co.uk

                                                                     joannebutler89@googlemail.c
                                     no                              om

                                     yes, only offer dates where
                                     you have tickets as it is such a
                                     long winded process to be told
no bloody tickets, again,            nothing available, and dont
because they sell them all to        sell tickets to the touts 3 days
the touts who put them on            early so there is nothing left for
ebay at rediculous over              fans, and LOWER the over
inflated prices. What about          priced booking fee, a disgrace
the fans!!!!                         what you charge                    beatley@sky.com




ForeSee Results, Inc. Confidential                       273                                        Satisfaction Performance Report
Date Created: 04/01/2010




                                     don't make customers type in
                                     the "squiggly words" until you
not looking to purchase today,       have confirmed the requested
just for info                        tickets are available          penelopemiles@hotmail.co.uk
too much money
Was just browsing

Tickets not available
                                     a search facility (filter) that
                                     allows you to search by any
unble to find the events that        combination of location, date
were on in the city i was            and event type (eg Theatre,       grahambooth@blueyonder.co.
visiting                             Sport)                            uk
couldn't find anything which i
wanted.


Your site is so poor and forces
you to do a huge amout of
clicking, typing and searching
only to find out that no tickets
are available. to search for a       Yes. Avoiding it. It is the most
different date means doing it        stressful and long winded
all again. By this point I give      process I have ever used. You
up. Your site is on of the most      have to allocate a huge
long winded an user unfriendly       amount of time to do the
sites I have ever come across.       simplest of things. Why can I
I only ever come here if it is       not search for all tickets for a 5
the last resort, and in most         day event in one search
cases I do not even bother           instead of haveing to do each
anymore                              day indvidually?                   sales@greylight.co.uk




tickets not available

wasnt looking to purchase




ForeSee Results, Inc. Confidential                        274                                       Satisfaction Performance Report
Date Created: 04/01/2010




                 Satisfaction
    Date                                  flash             os                      url                            site
                    Score

                                                                       https://www.ticketmaster.co.uk
 03/01/2010            78            10           Windows              /member                        ticketmaster.co.uk
                                                                       https://www.ticketmaster.co.uk
 03/01/2010            59            10           Windows              /member/                       ticketmaster.co.uk
                                                                       https://www.ticketmaster.co.uk
 03/01/2010            78            10           Windows              /checkout/order                ticketmaster.co.uk


                                                                       http://www.ticketmaster.co.uk/
 03/01/2010            67            10           Windows              event/1700434993755769         ticketmaster.co.uk
                                                                       http://www.ticketmaster.co.uk/
                                                                       Arctic-Monkeys-
 03/01/2010            78            10           Windows              tickets/artist/943852          ticketmaster.co.uk
                                                                       https://www.ticketmaster.co.uk
 03/01/2010             0            10           Windows              /member/order_history          ticketmaster.co.uk



                                                                       http://www.ticketmaster.co.uk/
 03/01/2010            70            10           Windows              search                         ticketmaster.co.uk
                                                                       http://www.ticketmaster.co.uk/
 03/01/2010            48            10           Windows              event/17004456D9997AAB         ticketmaster.co.uk


                                                                       https://www.ticketmaster.co.uk
 03/01/2010            74            10           Windows              /checkout/order                ticketmaster.co.uk



                                                                       http://www.ticketmaster.co.uk/
 03/01/2010            89            0            Windows              Paramore-tickets/artist/950042 ticketmaster.co.uk
                                                                       http://www.ticketmaster.co.uk/
 03/01/2010            74            10           Windows              search                         ticketmaster.co.uk

                                                                       https://www.ticketmaster.co.uk
 03/01/2010            96            10           Windows              /checkout/order                ticketmaster.co.uk


ForeSee Results, Inc. Confidential                               275                                               Satisfaction Performance Report
Date Created: 04/01/2010


                                                          http://www.ticketmaster.co.uk/
 03/01/2010            93            10   Windows         event/1F004449E92D6A7F           ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/01/2010            81            10   Windows         event/170042ADE2F4A8F7           ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/01/2010            48            9    Windows         h/help.html                      ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
                                                          MEN-Arena-Manchester-
                                                          tickets-
 03/01/2010            78            8    Windows         Manchester/venue/254336          ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/01/2010             4            10   Windows         h/help.html                      ticketmaster.co.uk




                                                          http://www.ticketmaster.co.uk/
 03/01/2010            74            10   Windows         browse                         ticketmaster.co.uk

                                                          http://www.ticketmaster.co.uk/
 03/01/2010            93            10   Windows         section                        ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/01/2010            11            10   Windows         event/1F00430FB3B13C68         ticketmaster.co.uk




                                                          https://www.ticketmaster.co.uk
 03/01/2010            70            10   Windows         /member/customize_alerts       ticketmaster.co.uk




ForeSee Results, Inc. Confidential                  276                                                 Satisfaction Performance Report
Date Created: 04/01/2010




                                                          http://www.ticketmaster.co.uk/
 03/01/2010           100            10   Windows         search                         ticketmaster.co.uk

                                                          https://www.ticketmaster.co.uk
 03/01/2010            74            10   Windows         /seatingchart/254149/12288/ ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/01/2010           100            10   Windows         event/1200435BC6EE6626         ticketmaster.co.uk




                                                          https://www.ticketmaster.co.uk
 03/01/2010            85            10   Windows         /checkout/reserve              ticketmaster.co.uk




                                                          http://www.ticketmaster.co.uk/v
 03/01/2010            70            10   Windows         enue/253961                     ticketmaster.co.uk

                                                          https://www.ticketmaster.co.uk
                                                          /checkout/reserve/PJ5S2JktXr
                                                          3pUy7k2yPOEoK0LtO8VmY2
                                                          KAZGKXTpICm3Iq51_S6Xa1g
 03/01/2010            41            10   Windows         lBN_b046q                      ticketmaster.co.uk

                                                          https://www.ticketmaster.co.uk
 03/01/2010            78            10   Windows         /member/edit_profile           ticketmaster.co.uk


ForeSee Results, Inc. Confidential                  277                                                Satisfaction Performance Report
Date Created: 04/01/2010




                                                          http://www.ticketmaster.co.uk/
 03/01/2010            22            10   Windows         h/help.html                    ticketmaster.co.uk


                                                          https://www.ticketmaster.co.uk
 03/01/2010            85            10   Mac             /checkout/order                ticketmaster.co.uk



                                                          https://www.ticketmaster.co.uk
 03/01/2010            89            10   Windows         /checkout/order                ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/01/2010            22            10   Windows         event/17004457EC277B96         ticketmaster.co.uk

                                                          https://www.ticketmaster.co.uk
                                                          /checkout/reserve/5Rxn7Pcc1
                                                          LN5o8oNQtw1vdUGZ8KgnUC
                                                          YE6KcCreW3WlbJFsn5a7dGI
 03/01/2010            70            10   Mac             Mc_pjt4J8p                     ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
                                                          War-Horse-
 03/02/2010            63            10   Windows         tickets/artist/954524          ticketmaster.co.uk


                                                          http://www.ticketmaster.co.uk/
 03/02/2010            15            10   Windows         event/1700442E89CE47AF         ticketmaster.co.uk




                                                          http://www.ticketmaster.co.uk/
 03/02/2010            67            10   Windows         h/help.html                    ticketmaster.co.uk




ForeSee Results, Inc. Confidential                  278                                               Satisfaction Performance Report
Date Created: 04/01/2010




                                                          http://www.ticketmaster.co.uk/
 03/02/2010            85            10   Windows         browse                           ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/02/2010            70            10   Windows         /member/                         ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/02/2010            37            10   Windows         /checkout/order                  ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/02/2010            81            10   Windows         /checkout/reserve                ticketmaster.co.uk




                                                          https://www.ticketmaster.co.uk
 03/02/2010            89            0    Windows         /member/order_history          ticketmaster.co.uk



                                                          https://www.ticketmaster.co.uk
 03/02/2010             0            10   Windows         /checkout/order                ticketmaster.co.uk


                                                          https://www.ticketmaster.co.uk
 03/02/2010            70            10   Windows         /member/                       ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/02/2010            59            10   Windows         americanexpress                ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/02/2010            74            10   Windows         /member/                       ticketmaster.co.uk




                                                          http://www.ticketmaster.co.uk/
                                                          Tap-Dance-Fever-
 03/02/2010            89            10   Windows         tickets/artist/1022249         ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/02/2010            85            10   Windows         search                         ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/02/2010            96            10   Windows         event/17004253DD53A7E6         ticketmaster.co.uk




ForeSee Results, Inc. Confidential                  279                                                 Satisfaction Performance Report
Date Created: 04/01/2010




                                                          https://www.ticketmaster.co.uk
 03/02/2010            15            10   Windows         /checkout/order                ticketmaster.co.uk




                                                          http://www.ticketmaster.co.uk/
 03/02/2010            78            10   Windows         event/1F004314DC595603           ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/02/2010            85            10   Windows         /checkout/order                  ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/02/2010            56            10   Windows         /member/                         ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/02/2010           100            10   Windows         /member                          ticketmaster.co.uk


                                                          https://www.ticketmaster.co.uk
 03/02/2010            96            10   Windows         /member/edit_subscriptions     ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/02/2010            63            10   Windows         /checkout/reserve              ticketmaster.co.uk




                                                          https://www.ticketmaster.co.uk
 03/02/2010           100            10   Windows         /checkout/order                ticketmaster.co.uk


                                                          http://www.ticketmaster.co.uk/
 03/02/2010            70            10   Windows         search                         ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/02/2010             4            10   Windows         /member/                       ticketmaster.co.uk




ForeSee Results, Inc. Confidential                  280                                                 Satisfaction Performance Report
Date Created: 04/01/2010




                                                          http://www.ticketmaster.co.uk/
 03/02/2010            15            10   Windows         event/1F004314DC595603         ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/02/2010            78            10   Windows         /checkout/order                ticketmaster.co.uk

                                                          https://www.ticketmaster.co.uk
 03/02/2010            11            10   Windows         /checkout/reserve              ticketmaster.co.uk




                                                          https://www.ticketmaster.co.uk
 03/02/2010            67            10   Windows         /member/edit_subscriptions     ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/02/2010            22            10   Windows         search                         ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/02/2010             0            10   Mac             /member/                       ticketmaster.co.uk



                                                          http://www.ticketmaster.co.uk/
 03/02/2010            89            10   Windows         search                           ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/02/2010            67            10   Mac             browse                           ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/02/2010            11            10   Windows         /find_area                       ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/02/2010            30            10   Windows         /checkout/order                  ticketmaster.co.uk




                                                          https://www.ticketmaster.co.uk
 03/02/2010           100            10   Mac             /member/order_history          ticketmaster.co.uk




ForeSee Results, Inc. Confidential                  281                                                 Satisfaction Performance Report
Date Created: 04/01/2010




                                                          http://www.ticketmaster.co.uk/
 03/02/2010            63            10   Windows         browse                         ticketmaster.co.uk




                                                          https://www.ticketmaster.co.uk
 03/02/2010            78            10   Windows         /member/edit_subscriptions     ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/02/2010            63            10   Windows         section/concerts               ticketmaster.co.uk

 03/02/2010            93            10   Mac             http://www.ticketmaster.co.uk/ ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/i
 03/02/2010            96            10   Windows         nteractiveseatmap               ticketmaster.co.uk




                                                          http://www.ticketmaster.co.uk/v
 03/02/2010            85            10   Windows         enue/148788                       ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/02/2010            63            10   Windows         search                            ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/02/2010            74            10   Windows         browse                            ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/02/2010            74            10   Windows         event/22004432F2BE74B8l           ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
                                                          /checkout/reserve/tI5mYKSiI4b
                                                          _7BfDxN6uK7-
                                                          esXOhJcDWQ3fmD4I3DkYbQ
 03/03/2010            30            10   Windows         FqY8WhMt3L_AxgeTI3V               ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/03/2010            67            9    Windows         /member/order_history             ticketmaster.co.uk

                                                          https://www.ticketmaster.co.uk
 03/03/2010           100            10   Windows         /member/edit_subscriptions     ticketmaster.co.uk


ForeSee Results, Inc. Confidential                  282                                                  Satisfaction Performance Report
Date Created: 04/01/2010


                                                          http://www.ticketmaster.co.uk/
 03/03/2010            89            9    Windows         search                         ticketmaster.co.uk

                                                          https://www.ticketmaster.co.uk
 03/03/2010            56            10   Windows         /checkout/reserve              ticketmaster.co.uk


                                                          http://www.ticketmaster.co.uk/
 03/03/2010             0            10   Windows         section/concerts               ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/03/2010            96            9    Windows         /member/                       ticketmaster.co.uk

                                                          https://www.ticketmaster.co.uk
 03/03/2010            70            10   Windows         /checkout/order                ticketmaster.co.uk

                                                          http://www.ticketmaster.co.uk/
 03/03/2010            78            10   Windows         artist/795944#BVRRWidgetID ticketmaster.co.uk

                                                          http://www.ticketmaster.co.uk/
 03/03/2010            33            10   Windows         h/customer_serve.html          ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/03/2010           100            10   Windows         event/17004456D83A79E3         ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/03/2010            78            10   Windows         seatingchart/148788/10756      ticketmaster.co.uk


                                                          http://www.ticketmaster.co.uk/
 03/03/2010            82            10   Windows         section/sports                 ticketmaster.co.uk



                                                          http://www.ticketmaster.co.uk/
 03/03/2010           100            10   Windows         section/family                 ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/03/2010            89            10   Windows         browse                         ticketmaster.co.uk

                                                          http://www.ticketmaster.co.uk/
                                                          Odyssey-Arena-tickets-
 03/03/2010            81            10   Windows         Belfast/venue/197869           ticketmaster.co.uk

                                                          https://www.ticketmaster.co.uk
 03/03/2010            89            10   Mac             /member/                       ticketmaster.co.uk




ForeSee Results, Inc. Confidential                  283                                               Satisfaction Performance Report
Date Created: 04/01/2010




                                                          https://www.ticketmaster.co.uk
 03/03/2010            74            10   Windows         /member/customize_alerts       ticketmaster.co.uk



                                                          https://www.ticketmaster.co.uk
 03/03/2010             0            10   Windows         /member/                       ticketmaster.co.uk


                                                          https://www.ticketmaster.co.uk
 03/03/2010            37            10   Windows         /checkout/reserve              ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/03/2010           100            10   Windows         /checkout/order                ticketmaster.co.uk


                                                          http://www.ticketmaster.co.uk/
 03/03/2010            67            10   Windows         h/help.html                    ticketmaster.co.uk




                                                          https://www.ticketmaster.co.uk
 03/03/2010            44            10   Mac             /member                        ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/03/2010            48            9    Windows         event/1700443AF7B28F35         ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/03/2010            11            10   Windows         promo/x30y55                   ticketmaster.co.uk




ForeSee Results, Inc. Confidential                  284                                               Satisfaction Performance Report
Date Created: 04/01/2010




                                                          http://www.ticketmaster.co.uk/
 03/03/2010            96            10   Windows         artist/864373                  ticketmaster.co.uk




                                                          https://www.ticketmaster.co.uk
 03/04/2010             0            10   Windows         /member/order_history          ticketmaster.co.uk




                                                          https://www.ticketmaster.co.uk
 03/04/2010            74            10   Windows         /checkout/order                ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/04/2010            67            10   Windows         /member/order_history          ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/04/2010            48            10   Windows         section/sports                 ticketmaster.co.uk


ForeSee Results, Inc. Confidential                  285                                               Satisfaction Performance Report
Date Created: 04/01/2010




                                                          https://www.ticketmaster.co.uk
 03/04/2010            89            9    Windows         /member/order_history            ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/04/2010           100            10   Windows         section                          ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/04/2010            85            10   Mac             event/17004315E75E7D13           ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
                                                          /checkout/reserve/l4YcXklY6R
                                                          7j9W2qJInSgFAmrppEkGvRk
                                                          _UgD-
                                                          N5Mb4XEM2D9NZ1uuTe2wG
 03/04/2010            70            9    Windows         Vi5lm                            ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
                                                          Aerosmith-
 03/04/2010            33            10   Mac             tickets/artist/734396            ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/04/2010            78            10   Windows         /member                          ticketmaster.co.uk

                                                          http://www.ticketmaster.co.uk/
 03/04/2010            67            10   Windows         V-Festival-tickets/artist/942092 ticketmaster.co.uk

                                                          http://www.ticketmaster.co.uk/
 03/04/2010            89            10   Windows         V-Festival-tickets/artist/942092 ticketmaster.co.uk




                                                          http://www.ticketmaster.co.uk/
 03/04/2010            89            10   Windows         h/help.html                    ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
                                                          /checkout/reserve/kBbqjCol5H
                                                          bpOwhTNkUeX6e9x68lI_QW2
                                                          6DM0kN-
                                                          JK6XmAYcg3vAd8XpoAgQkQ
 03/04/2010           100            10   Windows         9q                             ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
                                                          Mersey-Masters-Pops-10-
 03/04/2010           100            10   Windows         tickets/artist/1034072         ticketmaster.co.uk

                                                          https://www.ticketmaster.co.uk
 03/04/2010           100            10   Windows         /member/                       ticketmaster.co.uk




ForeSee Results, Inc. Confidential                  286                                                 Satisfaction Performance Report
Date Created: 04/01/2010




                                                          http://www.ticketmaster.co.uk/
 03/04/2010             0            10   Windows         about_us/ticket_your_event/    ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
                                                          Four-Tops-and-Temptations-
 03/04/2010            74            10   Windows         tickets/artist/821199          ticketmaster.co.uk




                                                          http://www.ticketmaster.co.uk/
 03/04/2010            19            10   Windows         h/customer_serve.html          ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/04/2010            78            0    Windows         h/buying_tickets.html          ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/04/2010           100            10   Windows         artist/1035416                 ticketmaster.co.uk




                                                          https://www.ticketmaster.co.uk
 03/04/2010           100            10   Windows         /member/                       ticketmaster.co.uk




                                                          https://www.ticketmaster.co.uk
 03/04/2010            78            10   Windows         /checkout/reserve              ticketmaster.co.uk

                                                          https://www.ticketmaster.co.uk
 03/04/2010            78            10   Windows         /member/                       ticketmaster.co.uk




ForeSee Results, Inc. Confidential                  287                                               Satisfaction Performance Report
Date Created: 04/01/2010


                                                          https://www.ticketmaster.co.uk
 03/04/2010            78            10   Windows         /member/                       ticketmaster.co.uk




                                                          http://www.ticketmaster.co.uk/
 03/04/2010            11            10   Windows         event/1700446304EA9152         ticketmaster.co.uk



                                                          https://www.ticketmaster.co.uk
 03/04/2010            93            10   Windows         /member/login                  ticketmaster.co.uk

                                                          http://www.ticketmaster.co.uk/
 03/04/2010            74            10   Windows         search                           ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/04/2010            33            10   Windows         /member/                         ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/04/2010            85            10   Windows         /member                          ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/04/2010            74            10   Windows         /member/                         ticketmaster.co.uk



                                                          http://www.ticketmaster.co.uk/
 03/04/2010            22            0    Windows         search                         ticketmaster.co.uk




                                                          http://www.ticketmaster.co.uk/
 03/04/2010            89            10   Windows         search                         ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/04/2010            89            10   Windows         /member                        ticketmaster.co.uk




                                                          https://www.ticketmaster.co.uk
 03/04/2010            44            10   Windows         /member/login                  ticketmaster.co.uk


ForeSee Results, Inc. Confidential                  288                                                 Satisfaction Performance Report
Date Created: 04/01/2010


                                                          https://www.ticketmaster.co.uk
 03/04/2010            63            10   Windows         /member/customize_alerts       ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/04/2010            78            10   Windows         /checkout/order                ticketmaster.co.uk




                                                          http://www.ticketmaster.co.uk/
                                                          Kasabian-Seated-
 03/04/2010            70            10   Windows         tickets/artist/950799          ticketmaster.co.uk



                                                          https://www.ticketmaster.co.uk
 03/04/2010            74            10   Windows         /member                        ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/04/2010            48            10   Windows         /checkout/reserve              ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/04/2010            78            10   Windows         /member/                       ticketmaster.co.uk



                                                          http://www.ticketmaster.co.uk/
 03/04/2010             0            10   Windows         promo/an4l6a/                  ticketmaster.co.uk




                                                          https://www.ticketmaster.co.uk
 03/04/2010            89            10   Windows         /member/customize_alerts       ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/04/2010            59            10   Mac             event/12004461EF344873         ticketmaster.co.uk


                                                          https://www.ticketmaster.co.uk
 03/04/2010            81            10   Windows         /member/                       ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/04/2010            63            10   Windows         /member/                       ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/04/2010            78            10   Windows         event/1F004314DC595603         ticketmaster.co.uk




ForeSee Results, Inc. Confidential                  289                                               Satisfaction Performance Report
Date Created: 04/01/2010


                                                          https://www.ticketmaster.co.uk
 03/04/2010            67            10   Windows         /member/                         ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/04/2010            70            10   Windows         search                           ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/04/2010            78            10   Windows         /seatingchart/190175/            ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/04/2010            67            10   Windows         event/1F00438AABE986A3           ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/04/2010            70            10   Windows         browse/category=55               ticketmaster.co.uk




                                                          https://www.ticketmaster.co.uk
 03/04/2010            59            10   Windows         /member/login                  ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/04/2010            30            10   Windows         /member/edit_profile           ticketmaster.co.uk


                                                          http://www.ticketmaster.co.uk/
 03/04/2010            70            8    Windows         search                         ticketmaster.co.uk



                                                          http://www.ticketmaster.co.uk/
 03/04/2010            59            10   Windows         event/1F004462E8C57261         ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/04/2010            67            10   Windows         /member/                       ticketmaster.co.uk


                                                          http://www.ticketmaster.co.uk/v
 03/04/2010            89            10   Windows         enueinfo/148822/                ticketmaster.co.uk




                                                          http://www.ticketmaster.co.uk/
 03/04/2010            96            10   Windows         search                         ticketmaster.co.uk

                                                          https://www.ticketmaster.co.uk
 03/04/2010            56            10   Windows         /checkout/order                ticketmaster.co.uk




ForeSee Results, Inc. Confidential                  290                                                 Satisfaction Performance Report
Date Created: 04/01/2010


                                                          http://www.ticketmaster.co.uk/
                                                          Jimmy-Carr-
 03/04/2010            63            10   Windows         tickets/artist/939916          ticketmaster.co.uk



                                                          http://www.getmein.com/ticket
                                                          s/simply-red-
                                                          tickets/birmingham-
 03/04/2010            52            10   Windows         173526.html                   getmein.com

                                                          http://www.ticketmaster.co.uk/
 03/05/2010            93            9    Windows         event/1F004314D64D51AB         ticketmaster.co.uk


                                                          http://www.ticketmaster.co.uk/
 03/05/2010            56            10   Windows         event/17004462CDCD714E         ticketmaster.co.uk




                                                          http://www.ticketmaster.co.uk/
 03/05/2010            89            9    Windows         event/220042D6B6C3EE70         ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/05/2010            11            10   Windows         /member/login                  ticketmaster.co.uk

                                                          http://www.getmein.com/ticket
                                                          s/chris-rea-tickets/newcastle-
 03/05/2010            74            10   Windows         upon-tyne-155579.html          getmein.com

                                                          https://www.ticketmaster.co.uk
                                                          /checkout/reserve/1QeiW4wj4
                                                          OclGyiMKuimlhY8iw4o4AYnRJ-
                                                          AOGkv5hbJiobEJqCl03LzMjs8
 03/05/2010            67            10   Windows         G0_S                           ticketmaster.co.uk




                                                          https://www.ticketmaster.co.uk
 03/05/2010            78            10   Windows         /member/                       ticketmaster.co.uk




ForeSee Results, Inc. Confidential                  291                                                Satisfaction Performance Report
Date Created: 04/01/2010




                                                          http://www.ticketmaster.co.uk/
 03/05/2010            11            9    Mac             event/1700446304EA9152           ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/05/2010             0            10   Mac             /checkout/order                  ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/05/2010            33            8    Windows         browse                           ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
                                                          Blood-Wedding-
 03/05/2010            78            10   Windows         tickets/artist/1028644           ticketmaster.co.uk

                                                          https://www.ticketmaster.co.uk
 03/05/2010            78            10   Windows         /member/edit_subscriptions     ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/05/2010            63            10   Mac             event/1F004318B90F731D         ticketmaster.co.uk




                                                          http://www.ticketmaster.co.uk/
 03/05/2010            85            10   Mac             event/1F004464F01F7346           ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/05/2010             0            9    Windows         etc/                             ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
                                                          Justin-Bieber-
 03/05/2010            52            10   Windows         tickets/artist/70683             ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
                                                          /checkout/reserve/FYOZep9E
                                                          NuDsvdpzqKbvq_4xwVjmbaY
                                                          CZpmAjCXVl7y4CnuL17L-
 03/05/2010            74            10   Mac             2Qiy5ta_p-WQ                     ticketmaster.co.uk

                                                          https://www.ticketmaster.co.uk
 03/05/2010            82            10   Windows         /checkout/order                  ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/05/2010           100            10   Windows         section                          ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/05/2010            15            10   Mac             browse                           ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/05/2010            89            10   Windows         /member                          ticketmaster.co.uk




ForeSee Results, Inc. Confidential                  292                                                 Satisfaction Performance Report
Date Created: 04/01/2010




                                                          http://www.ticketsnow.com/pau
 03/05/2010            33            9    Windows         l-mccartney-tickets/           ticketsnow.com
                                                          https://www.ticketmaster.co.uk
 03/05/2010            93            10   Mac             /member/                       ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/05/2010            67            10   Windows         /checkout/order                ticketmaster.co.uk

                                                          http://www.ticketmaster.co.uk/
 03/05/2010            85            10   Mac             event/1F0043829897634A         ticketmaster.co.uk




                                                          http://www.ticketmaster.co.uk/
 03/05/2010            93            10   Windows         browse                         ticketmaster.co.uk

                                                          http://www.ticketmaster.co.uk/
 03/05/2010            44            10   Windows         search                         ticketmaster.co.uk




                                                          https://www.ticketmaster.co.uk
 03/05/2010             0            10   Windows         /member/order_history          ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/05/2010             0            10   Mac             h/customer_serve.html          ticketmaster.co.uk




                                                          http://www.ticketmaster.co.uk/
 03/06/2010            63            10   Windows         browse                         ticketmaster.co.uk


ForeSee Results, Inc. Confidential                  293                                               Satisfaction Performance Report
Date Created: 04/01/2010




                                                          http://www.ticketmaster.co.uk/
 03/06/2010            52            10   Windows         event/220042D6B6B2EE68         ticketmaster.co.uk



                                                          https://www.ticketmaster.co.uk
 03/06/2010            63            10   Windows         /checkout/order                ticketmaster.co.uk




                                                          https://www.ticketmaster.co.uk
 03/06/2010            55            10   Mac             /checkout/reserve              ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/06/2010            78            10   Windows         seatingchart/190115/12980      ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/06/2010            74            10   Mac             /checkout/order                ticketmaster.co.uk


                                                          http://www.ticketmaster.co.uk/
 03/06/2010            44            10   Windows         h/ticketfast.html              ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/06/2010            78            10   Mac             /member                        ticketmaster.co.uk

                                                          http://www.ticketmaster.co.uk/
 03/06/2010             0            10   Windows         browse/category=2              ticketmaster.co.uk

 03/06/2010             0            10   Windows         http://www.ticketmaster.co.uk/ ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/06/2010            59            10   Windows         event/1700446304EC9153         ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/06/2010            67            10   Windows         browse                         ticketmaster.co.uk




                                                          http://www.ticketmaster.co.uk/
 03/06/2010            44            10   Windows         search                         ticketmaster.co.uk




ForeSee Results, Inc. Confidential                  294                                               Satisfaction Performance Report
Date Created: 04/01/2010




                                                          http://www.ticketmaster.co.uk/
                                                          Blood-Brothers-Touring-
 03/06/2010            15            10   Windows         tickets/artist/944653          ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/06/2010           100            10   Windows         browse/category=51             ticketmaster.co.uk

                                                          https://www.ticketmaster.co.uk
 03/06/2010           100            10   Windows         /member/edit_subscriptions     ticketmaster.co.uk

                                                          https://www.ticketmaster.co.uk
 03/06/2010            74            10   Windows         /member/customize_alerts       ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/06/2010            44            10   Windows         event/17004314B793602B         ticketmaster.co.uk



                                                          http://www.ticketmaster.co.uk/
 03/06/2010            67            10   Windows         browse                         ticketmaster.co.uk




                                                          http://www.ticketmaster.co.uk/
 03/06/2010            56            10   Windows         event/1F004464CE886A64         ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/06/2010           100            10   Windows         event/1F00431B8D6041A3         ticketmaster.co.uk

                                                          http://www.ticketmaster.co.uk/
 03/06/2010            22            10   Windows         Jack-Dee-tickets/artist/945163   ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/06/2010            81            10   Windows         /member/                         ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/07/2010           100            10   Windows         /member/                         ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/07/2010             0            10   Windows         /member/order_history            ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
                                                          Riverdance-
 03/07/2010            78            10   Windows         tickets/artist/778497            ticketmaster.co.uk




ForeSee Results, Inc. Confidential                  295                                                 Satisfaction Performance Report
Date Created: 04/01/2010


                                                          http://www.ticketmaster.co.uk/
 03/07/2010            96            10   Windows         event/1F00435ED63BA566         ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/07/2010            78            10   Windows         /member/                       ticketmaster.co.uk

                                                          http://www.ticketmaster.co.uk/
 03/07/2010           100            10   Windows         artist/931761                  ticketmaster.co.uk




                                                          https://www.ticketmaster.co.uk
 03/07/2010            63            10   Windows         /checkout/order                ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
                                                          Cliff-Richard-
 03/07/2010            78            10   Windows         tickets/artist/735971          ticketmaster.co.uk




                                                          https://www.ticketmaster.co.uk
 03/07/2010            78            10   Windows         /checkout/order                  ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/07/2010           100            10   Windows         /member/edit_profile             ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/07/2010            74            10   Mac             /checkout/reserve                ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
                                                          Leeds-Festival-
 03/07/2010           100            10   Windows         tickets/artist/958477            ticketmaster.co.uk



                                                          http://www.ticketmaster.co.uk/
 03/07/2010             0            10   Windows         browse                         ticketmaster.co.uk




ForeSee Results, Inc. Confidential                  296                                                 Satisfaction Performance Report
Date Created: 04/01/2010




                                                          https://www.ticketmaster.co.uk
 03/07/2010            56            10   Windows         /checkout/order                ticketmaster.co.uk



                                                          https://www.ticketmaster.co.uk
 03/07/2010           100            10   Windows         /member/                         ticketmaster.co.uk
                                                          http://www.ticketmaster.com/P
                                                          NC-Bank-Arts-Center-tickets-
 03/07/2010           100            10   Windows         Holmdel/venue/16839              ticketmaster.com
                                                          https://www.ticketmaster.co.uk
 03/07/2010            67            10   Windows         /checkout/order                  ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/07/2010             8            10   Windows         /checkout/order                  ticketmaster.co.uk


                                                          http://www.ticketmaster.co.uk/
                                                          Paul-McCartney-
 03/07/2010            37            10   Windows         tickets/artist/735610          ticketmaster.co.uk




ForeSee Results, Inc. Confidential                  297                                                 Satisfaction Performance Report
Date Created: 04/01/2010




                                                          http://www.ticketmaster.co.uk/
 03/07/2010           100            10   Windows         search                         ticketmaster.co.uk



                                                          https://www.ticketmaster.co.uk
 03/07/2010            78            9    Windows         /checkout/order                ticketmaster.co.uk




                                                          http://www.ticketmaster.co.uk/
 03/07/2010            78            10   Windows         h/te/sellerfaq.html#Q7         ticketmaster.co.uk




                                                          http://www.ticketmaster.co.uk/
 03/07/2010            74            10   Windows         section/concerts               ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
                                                          Lady-Gaga-
 03/07/2010           100            10   Windows         tickets/artist/988249          ticketmaster.co.uk

                                                          http://www.ticketmaster.co.uk/
 03/07/2010            67            10   Windows         event/1F004318B90F731D         ticketmaster.co.uk




ForeSee Results, Inc. Confidential                  298                                               Satisfaction Performance Report
Date Created: 04/01/2010




                                                          http://www.ticketmaster.co.uk/
                                                          Dominion-Theatre-tickets-
 03/07/2010            78            10   Windows         London/venue/188571            ticketmaster.co.uk

                                                          https://www.ticketmaster.co.uk
 03/07/2010            22            10   Windows         /checkout/reserve              ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
                                                          Love-Never-Dies-
 03/07/2010            85            10   Windows         tickets/artist/1011999         ticketmaster.co.uk




                                                          https://www.ticketmaster.co.uk
 03/07/2010            34            10   Windows         /member/                       ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/08/2010            78            10   Windows         section                        ticketmaster.co.uk

                                                          http://www.ticketmaster.com.a
 03/08/2010           100            6    Windows         u/browse/category=10004       ticketmaster.com.au


                                                          http://www.ticketmaster.co.uk/
 03/08/2010            33            10   Mac             browse                         ticketmaster.co.uk

                                                          http://www.ticketmaster.co.uk/
                                                          MEN-Arena-Manchester-
                                                          tickets-
 03/08/2010            85            10   Windows         Manchester/venue/254336        ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/08/2010            37            9    Windows         search                         ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/08/2010            52            10   Windows         /member/                       ticketmaster.co.uk




ForeSee Results, Inc. Confidential                  299                                               Satisfaction Performance Report
Date Created: 04/01/2010




                                                          https://www.ticketmaster.co.uk
 03/08/2010            63            10   Windows         /member/order_history          ticketmaster.co.uk

                                                          https://www.ticketmaster.co.uk
 03/08/2010            67            10   Windows         /seatingchart/278783/12327/ ticketmaster.co.uk



                                                          http://www.ticketmaster.co.uk/
 03/08/2010            56            9    Windows         event/120042D9B2152E7B         ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/08/2010            52            10   Windows         /member                        ticketmaster.co.uk

                                                          http://www.ticketmaster.co.uk/
 03/08/2010            82            10   Windows         search                         ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/08/2010            67            10   Windows         h/help.html                    ticketmaster.co.uk


                                                          http://www.getmein.com/newsl
 03/08/2010            78            10   Windows         etter.html                     getmein.com
                                                          http://www.ticketmaster.co.uk/
 03/08/2010            33            10   Windows         section/arts_theater           ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/08/2010            67            10   Windows         /checkout/reserve              ticketmaster.co.uk

                                                          http://www.ticketmaster.co.uk/
 03/08/2010            52            9    Mac             section                        ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/08/2010            85            10   Windows         section/arts_theater           ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/08/2010            63            10   Windows         /member/order_history          ticketmaster.co.uk


                                                          https://www.ticketmaster.co.uk
 03/08/2010           100            10   Windows         /member                        ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/08/2010            89            10   Mac             search                         ticketmaster.co.uk




ForeSee Results, Inc. Confidential                  300                                               Satisfaction Performance Report
Date Created: 04/01/2010




                                                          https://www.ticketmaster.co.uk
 03/08/2010            89            10   Windows         /checkout/reserve              ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
                                                          Prince-of-Wales-Theatre-
 03/08/2010            85            10   Windows         tickets-London/venue/278960 ticketmaster.co.uk




                                                          https://www.ticketmaster.co.uk
 03/08/2010            45            10   Windows         /checkout/order                ticketmaster.co.uk



                                                          http://www.ticketmaster.co.uk/
 03/08/2010            52            10   Mac             search                         ticketmaster.co.uk



                                                          https://www.ticketmaster.co.uk
 03/08/2010            22            10   Windows         /checkout/reserve              ticketmaster.co.uk



                                                          https://www.ticketmaster.co.uk
 03/08/2010            93            10   Windows         /checkout/order                  ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
                                                          X-Factor-Live-
 03/08/2010            63            10   Windows         tickets/artist/932602            ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/08/2010            18            10   Windows         h/te/sellerfaq.html#Q3           ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/08/2010            89            10   Windows         event/170044658EDC4C69           ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/08/2010            96            10   Windows         partner_redirect                 ticketmaster.co.uk


ForeSee Results, Inc. Confidential                  301                                                 Satisfaction Performance Report
Date Created: 04/01/2010




                                                          http://www.ticketmaster.co.uk/
 03/08/2010            52            10   Windows         event/22004311C63BA241         ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/08/2010            63            10   Windows         event/1200443DA95B4DB2         ticketmaster.co.uk




                                                          https://www.ticketmaster.co.uk
 03/09/2010            11            10   Windows         /member/edit_categories        ticketmaster.co.uk

                                                          https://www.ticketmaster.co.uk
                                                          /checkout/reserve/d5wfD7VG-
                                                          _KLjLPt57Xk5_HTtLyAYjZbW
                                                          EQJw-
                                                          Qd9sMZ2LcyRT9AT_Dsen7qS
 03/09/2010            45            10   Windows         kHz                            ticketmaster.co.uk

 03/09/2010            74            10   Windows         http://www.ticketmaster.co.uk/   ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/09/2010            96            10   Windows         section                          ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/09/2010            85            10   Windows         browse                           ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
                                                          Alicia-Keys-
 03/09/2010             0            10   Windows         tickets/artist/807171            ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/09/2010            70            10   Windows         /member/order_history            ticketmaster.co.uk

                                                          https://www.ticketmaster.co.uk
 03/09/2010            33            9    Windows         /checkout/order                  ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/09/2010            78            10   Windows         search                           ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/09/2010           100            10   Windows         search                           ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/09/2010            52            10   Windows         event/1F00438AD974A242           ticketmaster.co.uk




                                                          https://www.ticketmaster.co.uk
 03/09/2010             7            10   Windows         /review                        ticketmaster.co.uk


ForeSee Results, Inc. Confidential                  302                                                 Satisfaction Performance Report
Date Created: 04/01/2010




                                                          http://www.ticketmaster.co.uk/
 03/09/2010            56            10   Windows         search                           ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/09/2010            34            10   Windows         event/12004465E1605887           ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/09/2010           100            10   Mac             event/1200438FE529618B           ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/09/2010            59            10   Windows         search                           ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
                                                          /checkout/reserve/33BdyfndAi
                                                          uqivSDr8uHFE90Q4czHatBwk
                                                          WTdQAD16dMR028Hi14N-
 03/09/2010            85            10   Windows         OCipyqDnQx                       ticketmaster.co.uk




 03/09/2010            93            10   Windows         http://www.ticketmaster.co.uk/ ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
                                                          /checkout/reserve/vSurOj9yBd
                                                          Ye_sxBrPE7MttlOyh3JH4LSS
                                                          PF3m2wLWfBp8HTeY6cx-
 03/09/2010            70            10   Windows         1vSVy0IjKj                     ticketmaster.co.uk



                                                          http://www.ticketmaster.co.uk/
 03/09/2010            67            10   Windows         search                         ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/09/2010            59            10   Windows         /member/order_history          ticketmaster.co.uk




ForeSee Results, Inc. Confidential                  303                                                 Satisfaction Performance Report
Date Created: 04/01/2010




                                                          http://www.ticketmaster.co.uk/
 03/09/2010            89            0    Windows         search                         ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/09/2010           100            10   Windows         /member/edit_profile           ticketmaster.co.uk




                                                          http://www.ticketmaster.co.uk/
 03/09/2010            33            10   Mac             event/1F004371BC896A87           ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/09/2010            37            10   Windows         /member/order_history            ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/09/2010            67            10   Windows         event/17004235B692796A           ticketmaster.co.uk
                                                          http://www.getmein.com/searc
 03/09/2010            63            10   Windows         h.html                           getmein.com

                                                          https://www.ticketmaster.co.uk
 03/09/2010           100            10   Windows         /member/order_history          ticketmaster.co.uk

                                                          http://www.ticketmaster.co.uk/
 03/09/2010            85            10   Windows         search                         ticketmaster.co.uk


                                                          https://www.ticketmaster.co.uk
 03/10/2010           100            10   Windows         /checkout/order                ticketmaster.co.uk




                                                          http://www.ticketmaster.co.uk/
 03/10/2010            56            10   Windows         event/1F004468A8C56437         ticketmaster.co.uk




ForeSee Results, Inc. Confidential                  304                                                  Satisfaction Performance Report
Date Created: 04/01/2010




                                                          http://www.ticketmaster.co.uk/
 03/10/2010            74            10   Windows         event/18004437E5AE4150           ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/10/2010            74            10   Windows         priority/benefits.html           ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/10/2010            85            10   Windows         /checkout/reserve                ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/10/2010            67            10   Windows         event/12004465E1605887           ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/10/2010            52            10   Windows         h/help.html                      ticketmaster.co.uk

                                                          https://www.ticketmaster.co.uk
 03/10/2010           100            10   Windows         /seatingchart/254336/12840/      ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/10/2010            44            10   Windows         /member/                         ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/10/2010            85            10   Windows         /member/edit_billing             ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/10/2010            93            10   Windows         /member/order_history            ticketmaster.co.uk

                                                          https://www.ticketmaster.co.uk
 03/10/2010            93            10   Windows         /member/edit_subscriptions     ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/10/2010            19            10   Windows         /checkout/order                ticketmaster.co.uk


                                                          https://www.ticketmaster.co.uk
 03/10/2010            44            10   Windows         /checkout/order                ticketmaster.co.uk


                                                          https://www.ticketmaster.co.uk
 03/10/2010            70            10   Mac             /checkout/reserve              ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/10/2010            26            10   Windows         event/17004315E69C7BC6         ticketmaster.co.uk




                                                          http://www.ticketmaster.co.uk/
 03/10/2010            78            10   Windows         seatingchart/188732/11673      ticketmaster.co.uk




ForeSee Results, Inc. Confidential                  305                                                 Satisfaction Performance Report
Date Created: 04/01/2010


                                                          http://www.ticketmaster.co.uk/v
 03/10/2010            11            10   Windows         enueartist/148822/988249        ticketmaster.co.uk




                                                          https://www.ticketmaster.co.uk
 03/10/2010            67            10   Windows         /member                          ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/10/2010            82            10   Mac             event/17004463E75B8478           ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/10/2010            93            10   Windows         search                           ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
                                                          Lady-Gaga-the-Fame-Monster-
                                                          Party-Package-
 03/10/2010            56            10   Windows         tickets/artist/1036906           ticketmaster.co.uk


                                                          https://www.ticketmaster.co.uk
 03/10/2010            52            9    Windows         /checkout/order                ticketmaster.co.uk


                                                          http://www.ticketmaster.co.uk/
 03/10/2010            74            10   Windows         JLS-tickets/artist/1000842     ticketmaster.co.uk




                                                          http://www.ticketmaster.co.uk/
                                                          Lady-Gaga-
 03/10/2010            70            10   Windows         tickets/artist/988249          ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/10/2010            89            10   Windows         /member/login                  ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/10/2010            33            10   Mac             event/17004462A13C555C         ticketmaster.co.uk




                                                          https://www.ticketmaster.co.uk
 03/10/2010            82            10   Windows         /checkout/order                ticketmaster.co.uk




ForeSee Results, Inc. Confidential                  306                                                 Satisfaction Performance Report
Date Created: 04/01/2010


                                                          https://www.ticketmaster.co.uk
 03/10/2010            48            10   Windows         /amex_redemption               ticketmaster.co.uk
                                                          http://www.ticketmaster.com/pr
 03/10/2010           100            10   Windows         omo/3dn9m7                     ticketmaster.com
                                                          https://www.ticketmaster.co.uk
 03/11/2010            44            10   Windows         /checkout/order                ticketmaster.co.uk

                                                          https://www.ticketmaster.co.uk
 03/11/2010            78            10   Windows         /member/                       ticketmaster.co.uk


                                                          http://www.ticketmaster.co.uk/
                                                          Michael-Buble-
 03/11/2010            44            9    Windows         tickets/artist/869115          ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/11/2010            52            10   Windows         /member                        ticketmaster.co.uk

                                                          http://www.ticketmaster.co.uk/
 03/11/2010            93            10   Windows         artist/869115                   ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/v
 03/11/2010            52            10   Mac             enueartist/148822/988249        ticketmaster.co.uk

                                                          http://www.ticketmaster.co.uk/
 03/11/2010            93            10   Windows         h/help.html                    ticketmaster.co.uk

                                                          http://www.getmein.com/rock-
 03/11/2010            37            10   Windows         and-pop/kasabian/info.html     getmein.com



                                                          http://www.ticketmaster.co.uk/
 03/11/2010           100            10   Windows         event/17004463D3617329         ticketmaster.co.uk




                                                          http://www.ticketmaster.co.uk/
 03/11/2010            89            10   Windows         event/17004456DA707B0F         ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/11/2010            48            10   Windows         /checkout/order                ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/11/2010            52            10   Windows         event/22004450A7115DF3         ticketmaster.co.uk




ForeSee Results, Inc. Confidential                  307                                                Satisfaction Performance Report
Date Created: 04/01/2010




                                                          https://www.ticketmaster.co.uk
 03/11/2010             0            10   Windows         /member/order_history            ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/11/2010            85            10   Windows         browse                           ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/11/2010           100            10   Windows         browse                           ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
                                                          Lady-Gaga-
 03/11/2010            89            10   Windows         tickets/artist/988249            ticketmaster.co.uk




                                                          http://www.ticketmaster.co.uk/
 03/11/2010            11            10   Mac             browse                         ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/11/2010            15            10   Windows         /checkout/order                ticketmaster.co.uk




                                                          https://www.ticketmaster.co.uk
 03/11/2010            74            10   Mac             /checkout/order                 ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/v
 03/11/2010            67            10   Windows         enueartist/148019/880187/       ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
                                                          One-Night-of-Queen-
 03/11/2010            96            10   Windows         tickets/artist/931051           ticketmaster.co.uk




                                                          https://www.ticketmaster.co.uk
 03/11/2010            78            10   Windows         /checkout/reserve              ticketmaster.co.uk




ForeSee Results, Inc. Confidential                  308                                                 Satisfaction Performance Report
Date Created: 04/01/2010


                                                          http://www.ticketmaster.co.uk/
 03/11/2010           100            10   Windows         event/2200445AEC0E7E11         ticketmaster.co.uk



                                                          https://www.ticketmaster.co.uk
 03/11/2010            89            10   Windows         /member/order_history            ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/11/2010            89            10   Windows         /member/order_history            ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
                                                          /checkout/reserve/lpzAbZDm0r
                                                          Lk5vqJMOMbrEw7q1H4wDn9
                                                          Z2YRVYTjRADINAPjXoCzByU
 03/11/2010            74            10   Mac             42_RPYiR1                        ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/11/2010            74            10   Windows         /member/                         ticketmaster.co.uk

                                                          https://www.ticketmaster.co.uk
 03/11/2010            22            10   Windows         /member/customize_alerts       ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/11/2010            67            10   Windows         /member/unsubscribe            ticketmaster.co.uk




                                                          http://www.ticketmaster.co.uk/
 03/11/2010            89            10   Windows         search                         ticketmaster.co.uk




                                                          https://www.ticketmaster.co.uk
 03/11/2010            56            10   Windows         /checkout/reserve              ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
                                                          Lady-Gaga-Seated-
 03/11/2010            85            10   Windows         tickets/artist/1013794         ticketmaster.co.uk




                                                          https://www.ticketmaster.co.uk
 03/12/2010            63            10   Windows         /member/                       ticketmaster.co.uk




ForeSee Results, Inc. Confidential                  309                                                 Satisfaction Performance Report
Date Created: 04/01/2010




                                                          https://www.ticketmaster.co.uk
 03/12/2010            74            10   Windows         /checkout/reserve              ticketmaster.co.uk


                                                          http://www.ticketmaster.co.uk/
 03/12/2010            59            10   Windows         h/lost_stolen.html             ticketmaster.co.uk


                                                          https://www.ticketmaster.co.uk
 03/12/2010            81            10   Windows         /checkout/order                ticketmaster.co.uk


                                                          http://www.ticketmaster.co.uk/
 03/12/2010            22            9    Windows         event/220042ABDFBFCC36         ticketmaster.co.uk




                                                          https://www.ticketmaster.co.uk
 03/12/2010            63            6    Windows         /member/                       ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
                                                          Sonisphere-
 03/12/2010            81            10   Windows         tickets/artist/996188          ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/12/2010            78            10   Windows         /member/                       ticketmaster.co.uk


                                                          http://www.getmein.com/rock-
 03/12/2010            70            6    Windows         and-pop-tickets.html             getmein.com
                                                          http://www.ticketmaster.co.uk/
 03/12/2010            59            10   Windows         search                           ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/12/2010            81            10   Windows         /checkout/order                  ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/12/2010           100            10   Windows         /member/edit_profile/            ticketmaster.co.uk


                                                          http://www.ticketmaster.co.uk/
 03/12/2010            81            10   Windows         h/help.html                    ticketmaster.co.uk




ForeSee Results, Inc. Confidential                  310                                                  Satisfaction Performance Report
Date Created: 04/01/2010




                                                          http://www.ticketmaster.co.uk/
 03/12/2010            74            9    Windows         Kristina-tickets/artist/1027271 ticketmaster.co.uk

                                                          https://www.ticketmaster.co.uk
 03/12/2010            48            10   Windows         /member/edit_categories        ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/12/2010            26            9    Windows         /member/order_history          ticketmaster.co.uk

                                                          http://www.ticketmaster.co.uk/
 03/12/2010            78            10   Windows         event/12004465E1605887         ticketmaster.co.uk


                                                          https://www.ticketmaster.co.uk
 03/12/2010            44            9    Windows         /member/                       ticketmaster.co.uk




                                                          https://www.ticketmaster.co.uk
 03/12/2010            89            9    Windows         /checkout/reserve              ticketmaster.co.uk




                                                          http://www.ticketmaster.co.uk/
 03/12/2010            52            10   Windows         event/2200446998F97EB3         ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/12/2010            63            0    Windows         /checkout/order                ticketmaster.co.uk

                                                          http://www.ticketmaster.co.uk/
 03/12/2010            26            10   Windows         event/220044699CFD7F4D         ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/12/2010            67            10   Windows         browse                         ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/12/2010             0            10   Mac             h/help.html                    ticketmaster.co.uk


ForeSee Results, Inc. Confidential                  311                                                Satisfaction Performance Report
Date Created: 04/01/2010


                                                          https://www.ticketmaster.co.uk
 03/12/2010            22            10   Windows         /checkout/reserve              ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/12/2010            56            10   Mac             section                        ticketmaster.co.uk

                                                          https://www.ticketmaster.co.uk
 03/12/2010            96            9    Windows         /member/                       ticketmaster.co.uk

                                                          http://www.ticketmaster.co.uk/
 03/12/2010            96            10   Windows         search                         ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/12/2010            18            10   Windows         event/1F0042FEB252526B         ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/12/2010            70            10   Windows         search                         ticketmaster.co.uk




                                                          https://www.ticketmaster.co.uk
 03/12/2010            85            10   Windows         /checkout/reserve              ticketmaster.co.uk

                                                          https://www.ticketmaster.co.uk
 03/12/2010            44            10   Windows         /checkout/order                ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/12/2010           100            10   Windows         /member                        ticketmaster.co.uk



                                                          http://www.ticketmaster.co.uk/
                                                          Flight-of-the-Conchords-
 03/12/2010            67            10   Windows         tickets/artist/974675          ticketmaster.co.uk




                                                          http://www.ticketmaster.co.uk/
 03/12/2010            82            10   Windows         browse                         ticketmaster.co.uk




ForeSee Results, Inc. Confidential                  312                                               Satisfaction Performance Report
Date Created: 04/01/2010


                                                          https://www.ticketmaster.co.uk
                                                          /checkout/reserve/LIReqgyBN
                                                          uqSmVcutqAqBjqPovVnPfvcm
                                                          HeUQXzFnF0fcoRzB9J7jHiZlp
 03/12/2010            22            10   Windows         a3tu5V                         ticketmaster.co.uk




                                                          http://www.ticketmaster.co.uk/
 03/12/2010            67            10   Windows         event/1200445A9A9128D7         ticketmaster.co.uk

                                                          http://www.ticketmaster.co.uk/
 03/12/2010            85            10   Windows         search                         ticketmaster.co.uk


                                                          https://www.ticketmaster.co.uk
 03/12/2010            70            10   Windows         /member/customize_alerts       ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/13/2010            26            10   Mac             browse                         ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/13/2010            81            10   Windows         /member/                       ticketmaster.co.uk


                                                          https://www.ticketmaster.co.uk
 03/13/2010            15            10   Windows         /find_area                     ticketmaster.co.uk


                                                          https://www.ticketmaster.co.uk
 03/13/2010            30            10   Windows         /member                        ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/13/2010             0            10   Windows         section                        ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/13/2010            96            10   Windows         section/concerts               ticketmaster.co.uk




                                                          http://www.ticketmaster.co.uk/
 03/13/2010            74            10   Windows         event/170042CB966F6939         ticketmaster.co.uk




ForeSee Results, Inc. Confidential                  313                                               Satisfaction Performance Report
Date Created: 04/01/2010


                                                          http://www.ticketmaster.co.uk/
 03/13/2010            93            10   Windows         browse/category=10001          ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/13/2010            74            10   Windows         /member/order_history          ticketmaster.co.uk


                                                          http://www.ticketmaster.co.uk/
                                                          Disney-Presents-The-Lion-
 03/13/2010             0            0    Windows         King-tickets/artist/930833     ticketmaster.co.uk




                                                          https://www.ticketmaster.co.uk
 03/13/2010             0            10   Mac             /checkout/order                ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/13/2010            89            10   Windows         search                         ticketmaster.co.uk



                                                          http://www.ticketmaster.co.uk/
                                                          Metro-Radio-Arena-tickets-
                                                          Newcastle-Upon-
 03/13/2010            85            10   Windows         Tyne/venue/254510              ticketmaster.co.uk

                                                          http://www.getmein.com/ticket
                                                          s/michael-buble-tickets/dublin-
 03/13/2010            82            10   Windows         172747.html                       getmein.com
                                                          http://www.ticketmaster.co.uk/
                                                          Cirque-Du-Soleil-Wintuk-
 03/13/2010            74            10   Windows         tickets/artist/34646              ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/13/2010            44            10   Windows         /checkout/order                   ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
                                                          WWE-World-Wrestling-
                                                          Entertainment-
 03/13/2010            74            10   Windows         tickets/artist/807358             ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/13/2010            63            10   Windows         search                            ticketmaster.co.uk


ForeSee Results, Inc. Confidential                  314                                                   Satisfaction Performance Report
Date Created: 04/01/2010




                                                          https://www.ticketmaster.co.uk
 03/13/2010            89            10   Windows         /member/                       ticketmaster.co.uk


                                                          https://www.ticketmaster.co.uk
 03/13/2010            78            10   Windows         /seatingchart/189858/11565/ ticketmaster.co.uk


                                                          https://www.ticketmaster.co.uk
 03/13/2010            93            10   Windows         /checkout/reserve              ticketmaster.co.uk

                                                          http://www.ticketmaster.co.uk/
 03/13/2010            56            10   Windows         event/1F004468A9956487         ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/13/2010            85            10   Windows         search                         ticketmaster.co.uk




                                                          http://www.ticketmaster.co.uk/
 03/13/2010             0            0    Windows         h/help.html                      ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/13/2010            59            10   Windows         /member                          ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/13/2010            81            9    Mac             /member/                         ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/13/2010            93            10   Windows         browse                           ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/13/2010           100            10   Windows         /member/order_history            ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
                                                          Michael-Buble-
 03/13/2010           100            10   Windows         tickets/artist/869115            ticketmaster.co.uk



                                                          http://www.ticketmaster.co.uk/
 03/13/2010            56            10   Windows         promo/x30y55                   ticketmaster.co.uk




ForeSee Results, Inc. Confidential                  315                                                 Satisfaction Performance Report
Date Created: 04/01/2010




                                                          http://www.ticketmaster.co.uk/
 03/13/2010             0            10   Windows         h/help.html                    ticketmaster.co.uk



                                                          https://www.ticketmaster.co.uk
 03/13/2010           100            10   Windows         /checkout/order                  ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/13/2010            19            10   Windows         /member/order_history            ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/13/2010            52            10   Windows         browse                           ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/14/2010            78            10   Windows         /checkout/order                  ticketmaster.co.uk




                                                          http://www.ticketmaster.co.uk/
 03/14/2010            15            10   Windows         event/1F004452D4B05755         ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/14/2010           100            10   Windows         /checkout/reserve              ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/14/2010            74            10   Windows         section                        ticketmaster.co.uk

                                                          https://www.ticketmaster.co.uk
 03/14/2010            78            10   Windows         /member/order_history          ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/14/2010           100            10   Windows         search                         ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/14/2010            89            10   Windows         /member                        ticketmaster.co.uk

                                                          https://www.ticketmaster.co.uk
                                                          /checkout/reserve/Kzcwli3PW
                                                          7H-tfsG18NchUQZ2_0TsR5-
                                                          _IOs2Xkr3d7e8Lyohl1egE4ik1-
 03/14/2010             0            10   Mac             xQ-0Z                          ticketmaster.co.uk




ForeSee Results, Inc. Confidential                  316                                                 Satisfaction Performance Report
Date Created: 04/01/2010




                                                          http://www.getmein.com/rock-
                                                          and-pop/flight-of-the-
 03/14/2010            89            10   Windows         conchords-tickets.html           getmein.com
                                                          http://www.ticketmaster.co.uk/
                                                          Love-Never-Dies-
 03/14/2010            78            10   Windows         tickets/artist/1011999           ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/14/2010            59            10   Mac             /checkout/order                  ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/14/2010            67            10   Windows         event/1F004443CFF35CCA           ticketmaster.co.uk




                                                          http://www.ticketmaster.co.uk/
 03/14/2010             7            10   Windows         search                         ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/14/2010            74            10   Windows         /checkout/reserve              ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/14/2010            89            10   Windows         event/1F004382D849913B         ticketmaster.co.uk




                                                          https://www.ticketmaster.co.uk
 03/15/2010            56            10   Windows         /member/customize_alerts       ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/15/2010            19            10   Mac             h/help.html                    ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/15/2010            56            10   Windows         /member/order_history          ticketmaster.co.uk




ForeSee Results, Inc. Confidential                  317                                                  Satisfaction Performance Report
Date Created: 04/01/2010


                                                          http://www.ticketmaster.co.uk/
                                                          Rage-Against-the-MacHine-
                                                          and-Beastie-Boys-
 03/15/2010            37            10   Windows         tickets/artist/8077              ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/15/2010            67            10   Windows         /checkout/reserve                ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/15/2010            59            10   Mac             event/22004450A7115DF3           ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/15/2010            63            10   Windows         /member/                         ticketmaster.co.uk




                                                          https://www.ticketmaster.co.uk
 03/15/2010            67            10   Windows         /member/                       ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/15/2010           100            10   Windows         search                         ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/15/2010            67            10   Windows         /member/order_history          ticketmaster.co.uk



                                                          https://www.ticketmaster.co.uk
 03/15/2010            93            10   Windows         /member/order_history          ticketmaster.co.uk




                                                          http://www.ticketmaster.co.uk/
 03/15/2010            74            10   Windows         browse                         ticketmaster.co.uk


                                                          http://www.ticketmaster.co.uk/
 03/15/2010            70            10   Windows         search                         ticketmaster.co.uk



                                                          http://www.getmein.com/arts-
 03/15/2010            67            10   Windows         and-theatre.html                 getmein.com




ForeSee Results, Inc. Confidential                  318                                                  Satisfaction Performance Report
Date Created: 04/01/2010




                                                          https://www.ticketmaster.co.uk
 03/15/2010            63            10   Linux           /seatingchart/254336/11968/ ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
                                                          /checkout/reserve/zifKsZJ5Ok
                                                          RYtMo1iJZedvxXRT4pFxrCHc
                                                          oRAkDA-
                                                          deky6M0196yGGLcdwYM7x2
 03/15/2010            74            10   Mac             w                              ticketmaster.co.uk




                                                          http://www.ticketmaster.co.uk/
 03/15/2010            11            9    Windows         event/17004456D9997AAB         ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/15/2010            89            10   Windows         browse                         ticketmaster.co.uk



                                                          http://www.ticketmaster.co.uk/
 03/15/2010           100            10   Windows         event/17004235B6877961         ticketmaster.co.uk




                                                          http://www.ticketmaster.co.uk/
 03/15/2010            78            10   Windows         artist/736200                    ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
                                                          /checkout/reserve/Cg5MrLYfa
                                                          PY9Hz_9aIJvzVFAimBgP5K4L
                                                          047mg_anE0YYBM5Fb8H08H
 03/15/2010            63            10   Mac             2DMzXHlBd                        ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/16/2010            33            10   Windows         browse                           ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/16/2010            85            9    Windows         /member                          ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/16/2010           100            10   Windows         seatingchart/189502/12987        ticketmaster.co.uk


ForeSee Results, Inc. Confidential                  319                                                 Satisfaction Performance Report
Date Created: 04/01/2010


                                                          https://www.ticketmaster.co.uk
 03/16/2010            63            9    Windows         /checkout/order                ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/16/2010            59            10   Windows         event/1F00446295A04F1C         ticketmaster.co.uk




                                                          http://www.ticketmaster.co.uk/
 03/16/2010            93            10   Windows         browse/category=10001          ticketmaster.co.uk




                                                          https://www.ticketmaster.co.uk
 03/16/2010            89            10   Windows         /checkout/order                ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/16/2010            70            10   Windows         search                         ticketmaster.co.uk




                                                          http://www.ticketmaster.co.uk/
 03/16/2010             4            0    Mac             event/1F00431B88B13C2D         ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/16/2010            63            10   Windows         /checkout/order                ticketmaster.co.uk




                                                          http://www.ticketmaster.co.uk/
 03/16/2010             0            10   Windows         section                        ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/16/2010            44            0    Windows         h/help.html                    ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/16/2010            63            10   Windows         /checkout/order                ticketmaster.co.uk




ForeSee Results, Inc. Confidential                  320                                               Satisfaction Performance Report
Date Created: 04/01/2010


                                                          http://www.getmein.com/ticket
                                                          s/wwe-raw-tickets/london-
 03/16/2010            82            10   Windows         162898.html                   getmein.com

                                                          http://www.ticketmaster.co.uk/
 03/16/2010            78            10   Windows         section                        ticketmaster.co.uk


                                                          https://www.ticketmaster.co.uk
 03/16/2010            52            10   Windows         /checkout/order                ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/16/2010             0            10   Windows         /member/                       ticketmaster.co.uk



                                                          http://www.ticketmaster.co.uk/
                                                          Black-Eyed-Peas-
 03/16/2010            70            9    Windows         tickets/artist/726127          ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
                                                          Opera-House-Manchester-
                                                          tickets-
 03/16/2010            26            10   Mac             Manchester/venue/189249        ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/16/2010            81            10   Windows         event/1F004358DC85755B         ticketmaster.co.uk




                                                          https://www.ticketmaster.co.uk
 03/16/2010            78            10   Windows         /checkout/order                ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/16/2010            37            9    Windows         section/family                 ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/16/2010            56            10   Windows         /member                        ticketmaster.co.uk




ForeSee Results, Inc. Confidential                  321                                               Satisfaction Performance Report
Date Created: 04/01/2010




                                                          https://www.ticketmaster.co.uk
 03/16/2010            93            10   Windows         /checkout/order                ticketmaster.co.uk




                                                          https://www.ticketmaster.co.uk
 03/17/2010            41            10   Windows         /member                        ticketmaster.co.uk




                                                          http://www.ticketmaster.co.uk/
 03/17/2010             0            10   Windows         browse/category=51             ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/17/2010            74            10   Windows         /checkout/reserve              ticketmaster.co.uk


                                                          http://www.ticketmaster.co.uk/
 03/17/2010            74            10   Windows         event/1F00431B8D6041A3         ticketmaster.co.uk

                                                          https://www.ticketmaster.co.uk
 03/17/2010            70            10   Windows         /checkout/order                ticketmaster.co.uk




                                                          http://www.ticketmaster.co.uk/
 03/17/2010             0            10   Mac             giftcards                      ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/17/2010            67            10   Windows         h/te/about.html                ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/17/2010            78            10   Windows         browse                         ticketmaster.co.uk




ForeSee Results, Inc. Confidential                  322                                               Satisfaction Performance Report
Date Created: 04/01/2010




                                                          http://www.ticketmaster.co.uk/
 03/17/2010            78            10   Windows         h/customer_serve.html          ticketmaster.co.uk

                                                          https://www.ticketmaster.co.uk
 03/17/2010            96            9    Windows         /checkout/reserve                ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/17/2010            59            10   Windows         /checkout/reserve                ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/17/2010            74            10   Windows         3oh3-tickets/artist/996922       ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/17/2010            81            10   Windows         /member/                         ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/17/2010            19            10   Windows         event/22004243083359F7           ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/17/2010            30            10   Windows         search                           ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/17/2010            78            10   Windows         /member/                         ticketmaster.co.uk

                                                          https://www.ticketmaster.co.uk
 03/17/2010            89            10   Windows         /checkout/order                ticketmaster.co.uk



                                                          http://www.ticketmaster.co.uk/
 03/17/2010            37            10   Windows         browse                         ticketmaster.co.uk

                                                          https://www.ticketmaster.co.uk
 03/17/2010            82            10   Windows         /checkout/reserve              ticketmaster.co.uk
                                                          https://www.ticketmaster.com/
 03/18/2010            78            10   Windows         checkout/order                 ticketmaster.com


                                                          http://www.ticketmaster.co.uk/
 03/18/2010            37            10   Mac             event/1200445A9A9128D7         ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/18/2010            56            10   Windows         /checkout/order                ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/18/2010            59            10   Windows         browse                         ticketmaster.co.uk

                                                          http://www.ticketmaster.co.uk/
 03/18/2010             0            10   Windows         event/1F00435D99AE59CE         ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
                                                          Lady-Gaga-
 03/18/2010            82            10   Windows         tickets/artist/988249          ticketmaster.co.uk


ForeSee Results, Inc. Confidential                  323                                                 Satisfaction Performance Report
Date Created: 04/01/2010




                                                          http://www.ticketmaster.co.uk/
 03/18/2010            89            10   Mac             Madness-tickets/artist/941984    ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/18/2010            78            9    Windows         /member/viewfavs                 ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/18/2010            52            10   Windows         /member/                         ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/18/2010            59            10   Windows         section/sports                   ticketmaster.co.uk




                                                          https://www.ticketmaster.co.uk
 03/18/2010            78            10   Windows         /checkout/order                ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/18/2010           100            10   Windows         /checkout/order                ticketmaster.co.uk


                                                          http://www.getmein.com/ticket
                                                          s/michael-buble-tickets/london-
 03/18/2010            74            10   Windows         174140.html                     getmein.com
                                                          https://www.ticketmaster.co.uk
 03/18/2010            93            10   Windows         /member                         ticketmaster.co.uk

                                                          http://www.ticketmaster.co.uk/
 03/18/2010            74            10   Mac             Paramore-tickets/artist/950042 ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/18/2010            89            10   Windows         /member/order_history          ticketmaster.co.uk



                                                          https://www.ticketmaster.co.uk
 03/18/2010             0            10   Windows         /checkout/order                ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/18/2010            67            10   Windows         /member/                       ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/18/2010            89            10   Windows         h/ticketfast.html              ticketmaster.co.uk

                                                          http://www.ticketmaster.co.uk/
 03/18/2010            85            10   Windows         section/concerts               ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/18/2010           100            10   Windows         /member/addfavs                ticketmaster.co.uk




ForeSee Results, Inc. Confidential                  324                                                 Satisfaction Performance Report
Date Created: 04/01/2010




                                                          http://www.ticketmaster.co.uk/
 03/18/2010            74            10   Windows         Mika-tickets/artist/950322       ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/18/2010            96            10   Windows         promo/sy6pln                     ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/18/2010            89            10   Windows         /member/order_history            ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/18/2010            96            10   Windows         event/1F0043629E1062BB           ticketmaster.co.uk
                                                          http://www.getmein.com/music
 03/18/2010            67            10   Windows         al-tickets.html                  getmein.com
                                                          http://www.ticketmaster.co.uk/
 03/18/2010            67            10   Windows         event/170044509A6A4FB2           ticketmaster.co.uk


                                                          http://www.ticketmaster.co.uk/
 03/18/2010            78            9    Windows         artist/736121                  ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/18/2010           100            10   Windows         event/170043840360DAF0         ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/18/2010            74            10   Windows         artist/927817                  ticketmaster.co.uk

                                                          https://www.ticketmaster.co.uk
 03/18/2010            78            10   Windows         /member/                       ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
                                                          Pearl-Jam-
 03/18/2010            89            10   Windows         tickets/artist/735836          ticketmaster.co.uk



                                                          https://www.ticketmaster.co.uk
 03/19/2010            96            9    Windows         /member/                       ticketmaster.co.uk




                                                          http://www.ticketmaster.co.uk/
 03/19/2010            89            10   Windows         search                         ticketmaster.co.uk
                                                          http://www.getmein.com/ticket
                                                          s/aegon-masters-tennis-
 03/19/2010            19            10   Windows         tickets/london-172567.html     getmein.com




ForeSee Results, Inc. Confidential                  325                                                  Satisfaction Performance Report
Date Created: 04/01/2010




                                                          http://www.ticketmaster.co.uk/
                                                          Simply-Red-
 03/19/2010            78            10   Windows         tickets/artist/736121            ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
                                                          Apollo-Victoria-Theatre-tickets-
 03/19/2010            41            9    Windows         London/venue/188437              ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/19/2010            15            10   Windows         /find_area                       ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
                                                          Manchester-Rugby-7s-Festival-
 03/19/2010            89            10   Windows         tickets/artist/977981            ticketmaster.co.uk




                                                          http://www.ticketmaster.co.uk/
 03/19/2010            85            10   Windows         section/arts_theater             ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/19/2010            56            10   Windows         artist/1034923                   ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/19/2010            59            10   Windows         /member/order_history            ticketmaster.co.uk
                                                          http://www.ticketmaster.com/M
                                                          ontgomery-Gentry-
 03/19/2010            78            10   Windows         tickets/artist/717542            ticketmaster.com
                                                          http://www.ticketmaster.co.uk/
 03/19/2010            44            10   Windows         search                           ticketmaster.co.uk



                                                          http://www.ticketmaster.co.uk/
 03/19/2010            74            10   Windows         search                         ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/19/2010            15            10   Windows         browse                         ticketmaster.co.uk




ForeSee Results, Inc. Confidential                  326                                                 Satisfaction Performance Report
Date Created: 04/01/2010




                                                          https://www.ticketmaster.co.uk
 03/19/2010            78            10   Windows         /member/                       ticketmaster.co.uk




                                                          http://www.ticketmaster.com/B
 03/19/2010            85            10   Windows         on-Jovi-tickets/artist/734608  ticketmaster.com
                                                          https://www.ticketmaster.co.uk
 03/19/2010            59            10   Windows         /member/                       ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/19/2010            11            10   Mac             artist/804130                  ticketmaster.co.uk


                                                          https://www.ticketmaster.co.uk
 03/19/2010            78            10   Windows         /member/order_history          ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/19/2010            59            10   Windows         /member/                       ticketmaster.co.uk




                                                          https://www.ticketmaster.co.uk
 03/19/2010            89            10   Windows         /member/edit_billing           ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/19/2010           100            10   Mac             /member/                       ticketmaster.co.uk




                                                          http://www.ticketmaster.co.uk/
 03/19/2010            67            10   Windows         browse                         ticketmaster.co.uk




                                                          http://www.ticketmaster.co.uk/
 03/19/2010            85            10   Windows         section/concerts               ticketmaster.co.uk




ForeSee Results, Inc. Confidential                  327                                               Satisfaction Performance Report
Date Created: 04/01/2010




                                                          http://www.ticketmaster.co.uk/
 03/19/2010            67            10   Windows         search                         ticketmaster.co.uk




                                                          http://www.ticketmaster.co.uk/
 03/19/2010            37            10   Windows         event/17004389B0966754         ticketmaster.co.uk




                                                          http://www.ticketmaster.co.uk/
 03/19/2010            78            10   Windows         section                          ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/19/2010           100            10   Windows         /member/                         ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/19/2010           100            10   Windows         section                          ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
                                                          Lady-Gaga-Seated-
 03/19/2010            56            10   Windows         tickets/artist/1013794           ticketmaster.co.uk
                                                          http://www.getmein.com/rock-
                                                          and-pop/paul-
 03/20/2010            78            10   Windows         mccartney/influences.html        getmein.com

                                                          http://www.ticketmaster.co.uk/
 03/20/2010            59            10   Windows         browse                           ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
                                                          Lady-Gaga-
 03/20/2010            22            10   Windows         tickets/artist/988249            ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/20/2010            59            10   Windows         event/1F004318AA1E5270           ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/20/2010            78            10   Windows         section                          ticketmaster.co.uk




ForeSee Results, Inc. Confidential                  328                                                  Satisfaction Performance Report
Date Created: 04/01/2010


                                                          http://www.ticketmaster.co.uk/
                                                          Justin-Bieber-
 03/20/2010            44            10   Windows         tickets/artist/70683           ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/20/2010            96            10   Windows         /checkout/order                ticketmaster.co.uk




                                                          https://www.ticketmaster.co.uk
 03/20/2010            96            10   Windows         /member/order_history            ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
                                                          Kelly-Clarkson-
 03/20/2010            44            10   Windows         tickets/artist/847847            ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/20/2010           100            10   Windows         /member/                         ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
                                                          /checkout/reserve/XwAgmxwQ
                                                          xHT_omlI4gr10afI4chmJPMcR
                                                          f1mCqMmeLghXoBEBEBue89
 03/20/2010             0            10   Windows         25YVspW0m                        ticketmaster.co.uk




                                                          https://www.ticketmaster.co.uk
 03/20/2010             0            10   Windows         /checkout/order                ticketmaster.co.uk

                                                          https://www.ticketmaster.co.uk
 03/20/2010            70            10   Windows         /member/addfavs                ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/20/2010            81            10   Windows         section                        ticketmaster.co.uk



                                                          http://www.ticketmaster.co.uk/
 03/20/2010            70            10   Windows         search                         ticketmaster.co.uk


                                                          https://www.ticketmaster.co.uk
 03/20/2010            78            10   Windows         /member/viewfavs               ticketmaster.co.uk




ForeSee Results, Inc. Confidential                  329                                                 Satisfaction Performance Report
Date Created: 04/01/2010




                                                          http://www.ticketmaster.co.uk/
 03/20/2010            67            10   Windows         browse/category=51             ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/20/2010            78            10   Windows         /member/                       ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/20/2010             4            10   Windows         h/help.html                    ticketmaster.co.uk



                                                          http://www.getmein.com/ticket
                                                          s/westlife-tickets/birmingham-
 03/20/2010           100            10   Windows         165836.html                    getmein.com


                                                          https://www.ticketmaster.co.uk
 03/20/2010             0            10   Windows         /checkout/order                ticketmaster.co.uk




                                                          https://www.ticketmaster.co.uk
 03/20/2010            41            10   Mac             /checkout/reserve              ticketmaster.co.uk




ForeSee Results, Inc. Confidential                  330                                                Satisfaction Performance Report
Date Created: 04/01/2010




                                                          http://www.getmein.com/opera-
 03/20/2010            74            10   Windows         and-classical-tickets.html     getmein.com
                                                          http://www.ticketmaster.co.uk/
 03/20/2010            74            0    Windows         event/12004357A140584B         ticketmaster.co.uk

                                                          http://www.ticketmaster.co.uk/
 03/20/2010            67            10   Windows         search                         ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/21/2010            78            10   Windows         browse                         ticketmaster.co.uk




ForeSee Results, Inc. Confidential                  331                                               Satisfaction Performance Report
Date Created: 04/01/2010




                                                          http://www.ticketmaster.co.uk/
 03/21/2010            89            10   Windows         search                         ticketmaster.co.uk




                                                          https://www.ticketmaster.co.uk
 03/21/2010            93            10   Windows         /member/viewfavs               ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/21/2010            74            10   Windows         browse                         ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/21/2010            74            10   Windows         /member/                       ticketmaster.co.uk




                                                          http://www.ticketmaster.co.uk/
 03/21/2010            15            10   Windows         search                         ticketmaster.co.uk

                                                          http://www.ticketmaster.co.uk/
 03/21/2010            15            10   Windows         event/1800435BD2213F1F         ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/21/2010            93            10   Windows         /checkout/reserve              ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/21/2010            63            10   Windows         /member/edit_profile           ticketmaster.co.uk

                                                          http://www.ticketmaster.co.uk/
 03/21/2010           100            10   Windows         Rihanna-tickets/artist/951236 ticketmaster.co.uk
                                                          https://www.ticketmaster.com/
                                                          checkout/reserve/IbakllNlYB2g
                                                          kv1-sHwh7C2-
                                                          Eyvwt7coFvjLbJITX0k5z8Qdto
 03/21/2010            89            10   Windows         RFZZ13SmZlJHwd                 ticketmaster.com
                                                          https://www.ticketmaster.co.uk
 03/21/2010           100            10   Windows         /member/order_history          ticketmaster.co.uk




ForeSee Results, Inc. Confidential                  332                                               Satisfaction Performance Report
Date Created: 04/01/2010




 03/21/2010           100            10   Windows         http://www.ticketmaster.co.uk/ ticketmaster.co.uk




                                                          http://www.ticketmaster.co.uk/
                                                          Black-Eyed-Peas-
 03/21/2010            85            10   Windows         tickets/artist/726127          ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/21/2010            89            10   Windows         h/help.html                    ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/21/2010           100            9    Windows         event/1200438A8D875584         ticketmaster.co.uk

                                                          http://www.ticketmaster.co.uk/
                                                          Edinburgh-Playhouse-tickets-
 03/21/2010            89            10   Windows         Edinburgh/venue/189553           ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/22/2010            56            10   Mac             /member/                         ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/22/2010            78            10   Windows         /member/                         ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/22/2010            74            10   Windows         browse                           ticketmaster.co.uk

                                                          http://www.ticketmaster.co.uk/
 03/22/2010            30            10   Windows         h/help.html                    ticketmaster.co.uk




ForeSee Results, Inc. Confidential                  333                                                 Satisfaction Performance Report
Date Created: 04/01/2010


                                                          http://www.ticketmaster.co.uk/
 03/22/2010            70            10   Windows         artist/209943                    ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/22/2010            48            10   Mac             h/help.html                      ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/22/2010            89            10   Windows         event/2200442EBE838FD0           ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/22/2010            78            10   Windows         /member                          ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/22/2010            78            10   Windows         event/1F00435BE45E9732           ticketmaster.co.uk


                                                          http://www.getmein.com/rock-
                                                          and-pop/paolo-nutini-
 03/22/2010            63            9    Windows         tickets.html                   getmein.com
                                                          https://www.ticketmaster.co.uk
 03/22/2010            78            10   Windows         /member/                       ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/22/2010            52            10   Windows         /checkout/order                ticketmaster.co.uk




                                                          http://www.ticketmaster.co.uk/
 03/22/2010            78            10   Windows         browse                         ticketmaster.co.uk




ForeSee Results, Inc. Confidential                  334                                                 Satisfaction Performance Report
Date Created: 04/01/2010




                                                          http://www.ticketmaster.co.uk/
                                                          Once-In-a-Lifetime-
 03/22/2010            78            10   Windows         tickets/artist/933492          ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/22/2010           100            10   Windows         search                         ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/22/2010            82            10   Windows         /member/                       ticketmaster.co.uk




                                                          https://www.ticketmaster.co.uk
 03/22/2010            41            10   Windows         /checkout/reserve              ticketmaster.co.uk

                                                          http://www.ticketmaster.co.uk/
 03/22/2010            82            10   Windows         browse                         ticketmaster.co.uk




ForeSee Results, Inc. Confidential                  335                                               Satisfaction Performance Report
Date Created: 04/01/2010




                                                          http://www.ticketmaster.co.uk/
 03/22/2010            96            10   Windows         section/concerts               ticketmaster.co.uk




                                                          https://www.ticketmaster.co.uk
 03/22/2010            85            10   Windows         /member/                       ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
                                                          Mash-Up-
 03/22/2010            85            10   Windows         tickets/artist/1020605         ticketmaster.co.uk




                                                          http://www.ticketmaster.co.uk/
                                                          Classic-Clapton-
 03/22/2010            67            10   Windows         tickets/artist/943053          ticketmaster.co.uk

                                                          http://www.ticketmaster.co.uk/
 03/22/2010            56            10   Windows         section                        ticketmaster.co.uk



                                                          https://www.ticketmaster.co.uk
 03/22/2010            33            10   Windows         /checkout/reserve              ticketmaster.co.uk




ForeSee Results, Inc. Confidential                  336                                               Satisfaction Performance Report
Date Created: 04/01/2010


                                                          https://www.ticketmaster.co.uk
 03/22/2010            85            10   Windows         /member                        ticketmaster.co.uk




                                                          http://www.getmein.com/ticket
                                                          s/iggy-pop-and-the-stooges-
 03/22/2010            67            10   Mac             tickets/london-154553.html      getmein.com
                                                          https://www.ticketmaster.co.uk
 03/22/2010             7            10   Windows         /checkout/reserve               ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/v
 03/22/2010            37            10   Windows         enueartist/254026/771145        ticketmaster.co.uk




                                                          https://www.ticketmaster.co.uk
 03/23/2010            85            10   Windows         /member/order_history          ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/23/2010            74            10   Windows         /checkout/order                ticketmaster.co.uk




                                                          https://www.ticketmaster.co.uk
 03/23/2010            82            10   Windows         /checkout/order                 ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/v
 03/23/2010            44            0    Windows         enueartist/254026/734379        ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/23/2010            33            10   Windows         h/help.html                     ticketmaster.co.uk

                                                          http://www.ticketmaster.co.uk/
 03/23/2010           100            10   Windows         event/1200446AF7B3619A         ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/23/2010            78            10   Windows         /member/                       ticketmaster.co.uk




ForeSee Results, Inc. Confidential                  337                                                Satisfaction Performance Report
Date Created: 04/01/2010




                                                          http://www.ticketmaster.co.uk/
 03/23/2010            96            10   Windows         browse/category=1              ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
                                                          /checkout/reserve/fBgLDj4Pily
                                                          TfjyeEA9VRRh21wGxtdaR4W
                                                          v6mOoKdlaemQAJg78E9GvA
 03/23/2010            11            10   Windows         PAJ3CDP9                       ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/23/2010            89            10   Windows         /checkout/reserve              ticketmaster.co.uk


                                                          http://www.ticketmaster.co.uk/
 03/23/2010            59            10   Windows         section/arts_theater           ticketmaster.co.uk




                                                          http://www.ticketmaster.co.uk/
 03/23/2010            82            10   Mac             section                        ticketmaster.co.uk




                                                          https://www.ticketmaster.co.uk
 03/23/2010            89            10   Windows         /member/                       ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/23/2010            33            10   Windows         event/1F00438FF4179F0E         ticketmaster.co.uk




ForeSee Results, Inc. Confidential                  338                                               Satisfaction Performance Report
Date Created: 04/01/2010




                                                          https://www.ticketmaster.co.uk
 03/23/2010            96            10   Windows         /checkout/reserve              ticketmaster.co.uk

                                                          https://www.ticketmaster.co.uk
 03/23/2010            59            10   Windows         /checkout/reserve              ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/23/2010            81            10   Windows         browse                         ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/23/2010            78            10   Mac             /checkout/order                ticketmaster.co.uk


                                                          http://www.ticketmaster.co.uk/
                                                          Snow-Patrol-
 03/23/2010            74            10   Windows         tickets/artist/903408          ticketmaster.co.uk

                                                          http://www.ticketmaster.co.uk/v
 03/23/2010            74            10   Windows         enueartist/278969/803968/       ticketmaster.co.uk



                                                          https://www.ticketmaster.co.uk
 03/23/2010            82            10   Windows         /member/                       ticketmaster.co.uk

                                                          http://www.ticketmaster.co.uk/
 03/23/2010            44            10   Windows         event/17004322F6479CAA          ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/v
 03/23/2010            70            10   Windows         enueartist/148822/944744        ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/24/2010            85            10   Windows         browse                          ticketmaster.co.uk


                                                          http://www.ticketmaster.co.uk/
                                                          The-Killers-
 03/24/2010           100            10   Windows         tickets/artist/924503          ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/24/2010            85            10   Windows         /checkout/order                ticketmaster.co.uk

                                                          https://www.ticketmaster.co.uk
 03/24/2010           100            10   Windows         /member/viewfavs               ticketmaster.co.uk




ForeSee Results, Inc. Confidential                  339                                                Satisfaction Performance Report
Date Created: 04/01/2010




                                                          http://www.ticketmaster.co.uk/
 03/24/2010            70            10   Windows         Boyzone-tickets/artist/781230    ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/24/2010            89            10   Windows         h/help.html                      ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/24/2010            70            10   Windows         search                           ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/24/2010           100            10   Windows         event/1F004373ED9F9168           ticketmaster.co.uk


                                                          http://www.ticketmaster.co.uk/
 03/24/2010            45            10   Mac             event/1F004477C1026806         ticketmaster.co.uk

                                                          http://www.ticketmaster.co.uk/
 03/24/2010            82            10   Windows         exchange/1F004472C3476495 ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/24/2010            44            10   Windows         h/help.html                    ticketmaster.co.uk




                                                          http://www.ticketmaster.co.uk/
 03/24/2010             0            10   Windows         event/2200438992C4608C         ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/24/2010            74            10   Windows         /checkout/order                ticketmaster.co.uk




                                                          https://www.ticketmaster.co.uk
 03/24/2010           100            10   Windows         /checkout/order                ticketmaster.co.uk



                                                          https://www.ticketmaster.co.uk
 03/24/2010            67            10   Windows         /member/order_history          ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/24/2010            48            10   Windows         browse                         ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/24/2010            78            10   Windows         event/22004346D346A630         ticketmaster.co.uk




ForeSee Results, Inc. Confidential                  340                                                 Satisfaction Performance Report
Date Created: 04/01/2010




                                                          http://www.ticketmaster.co.uk/l
 03/24/2010            78            10   Windows         atest_news                      ticketmaster.co.uk




                                                          http://www.ticketmaster.co.uk/
 03/24/2010            67            10   Mac             event/1F00439DE04185B6         ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
                                                          Disney-Presents-The-Lion-
 03/24/2010            85            10   Windows         King-tickets/artist/930833     ticketmaster.co.uk


                                                          http://www.ticketmaster.co.uk/
 03/24/2010            11            10   Windows         browse                         ticketmaster.co.uk

                                                          https://www.ticketmaster.co.uk
 03/25/2010            67            9    Windows         /member                        ticketmaster.co.uk



                                                          http://www.ticketmaster.co.uk/
 03/25/2010            44            10   Windows         search                           ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/25/2010            89            10   Mac             event/1F004473F271756A           ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/25/2010            89            9    Windows         /member/                         ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/25/2010            45            9    Windows         /member/                         ticketmaster.co.uk

                                                          https://www.ticketmaster.co.uk
 03/25/2010            78            8    Windows         /seatingchart/254466/11132/ ticketmaster.co.uk


ForeSee Results, Inc. Confidential                  341                                                 Satisfaction Performance Report
Date Created: 04/01/2010


                                                          http://www.ticketmaster.co.uk/
 03/25/2010            70            10   Windows         browse                         ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/25/2010            70            10   Windows         /member/                       ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/25/2010            19            10   Windows         /checkout/order                ticketmaster.co.uk



                                                          http://www.ticketmaster.co.uk/
 03/25/2010           100            10   Windows         search                           ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/25/2010            89            9    Windows         section/family                   ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/25/2010            89            9    Windows         /member/                         ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/25/2010            89            10   Windows         /member/viewfavs                 ticketmaster.co.uk



                                                          http://www.ticketmaster.co.uk/
 03/25/2010           100            10   Windows         event/17004479BA33659A           ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/25/2010            67            10   Windows         event/17004476F5928A5E           ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/25/2010            44            10   Windows         /member/login/                   ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
                                                          Electric-Ballroom-tickets-
 03/25/2010            70            10   Windows         London/venue/254126              ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/25/2010            67            10   Windows         section                          ticketmaster.co.uk




                                                          http://www.ticketmaster.co.uk/
                                                          John-Barrowman-
 03/25/2010            67            10   Windows         tickets/artist/959716          ticketmaster.co.uk




ForeSee Results, Inc. Confidential                  342                                                 Satisfaction Performance Report
Date Created: 04/01/2010




                                                          http://www.ticketmaster.co.uk/
 03/25/2010            81            10   Windows         browse/category=207            ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/25/2010            70            10   Mac             /member/                       ticketmaster.co.uk

                                                          http://www.ticketmaster.co.uk/
 03/25/2010            74            10   Windows         event/220042C3B05DCEAD         ticketmaster.co.uk


                                                          http://www.ticketmaster.co.uk/
 03/25/2010            33            10   Windows         artist/807358                  ticketmaster.co.uk

                                                          http://www.ticketmaster.co.uk/
 03/25/2010            63            10   Windows         promo/x30y55                   ticketmaster.co.uk




                                                          http://www.ticketmaster.co.uk/
 03/25/2010            82            10   Windows         section                        ticketmaster.co.uk

                                                          http://www.ticketmaster.co.uk/
 03/25/2010            74            10   Windows         event/1700430AC22F6A22           ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/25/2010            44            10   Windows         event/1F00431B88B13C2D           ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/25/2010            89            10   Windows         /member/                         ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/25/2010            85            10   Windows         /checkout/order                  ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/25/2010            89            10   Windows         /checkout/reserve                ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/25/2010            59            10   Windows         /checkout/order                  ticketmaster.co.uk


                                                          http://www.ticketmaster.co.uk/
 03/25/2010            44            10   Windows         browse                         ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/25/2010            85            10   Windows         /member/                       ticketmaster.co.uk


ForeSee Results, Inc. Confidential                  343                                                 Satisfaction Performance Report
Date Created: 04/01/2010


                                                          https://www.ticketmaster.co.uk
 03/25/2010            59            10   Windows         /checkout/order                ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
                                                          /checkout/reserve/QLK8fh5qyfI
                                                          u2zycISS-
                                                          xl0OR74m1i75bz3ZFKArHwA
 03/25/2010            78            10   Windows         F8vt5DnlrZKMQbvOTZNDl          ticketmaster.co.uk

                                                          http://www.ticketmaster.co.uk/
 03/25/2010           100            10   Windows         seatingchart/148822/12718      ticketmaster.co.uk



                                                          http://www.ticketmaster.co.uk/
 03/25/2010            93            10   Windows         event/180044769CAE30C1         ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/25/2010            82            10   Windows         browse                         ticketmaster.co.uk

                                                          https://www.ticketmaster.co.uk
 03/25/2010            44            10   Windows         /checkout/order                ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/25/2010            81            10   Windows         /member/addfavs                ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
                                                          Les-Miserables-
 03/25/2010            74            10   Windows         tickets/artist/803968          ticketmaster.co.uk




                                                          https://www.ticketmaster.co.uk
 03/25/2010            89            10   Windows         /member/edit_categories        ticketmaster.co.uk




                                                          http://www.ticketmaster.co.uk/
 03/25/2010            93            9    Windows         search                         ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/25/2010            70            10   Windows         h/buying_tickets.html          ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/25/2010            96            10   Windows         /member/                       ticketmaster.co.uk

                                                          http://www.ticketmaster.co.uk/
 03/25/2010            63            10   Windows         section                        ticketmaster.co.uk


ForeSee Results, Inc. Confidential                  344                                               Satisfaction Performance Report
Date Created: 04/01/2010




                                                          http://www.ticketmaster.co.uk/
 03/25/2010            70            0    Windows         search                           ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/25/2010            74            10   Windows         browse                           ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/26/2010            37            10   Windows         partner_redirect                 ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/26/2010            48            0    Windows         event/17004478C4A6695C           ticketmaster.co.uk

                                                          http://www.ticketmaster.co.uk/
 03/26/2010            82            10   Windows         search                         ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/26/2010            78            10   Windows         /checkout/order                ticketmaster.co.uk




                                                          http://www.ticketmaster.co.uk/
 03/26/2010           100            10   Windows         partner_redirect               ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/26/2010            82            9    Windows         browse                         ticketmaster.co.uk


                                                          http://www.ticketmaster.co.uk/
 03/26/2010            74            10   Windows         event/2200446595E85E77         ticketmaster.co.uk



                                                          https://www.ticketmaster.co.uk
 03/26/2010            19            10   Mac             /member/order_history            ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/26/2010            78            10   Windows         /member/                         ticketmaster.co.uk
                                                          http://www.getmein.com/world-
 03/26/2010            67            10   Windows         music-tickets.html               getmein.com
                                                          http://www.ticketmaster.co.uk/
 03/26/2010            67            10   Windows         artist/948054                    ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/26/2010            89            10   Windows         event/1F004358DC837556           ticketmaster.co.uk




ForeSee Results, Inc. Confidential                  345                                                  Satisfaction Performance Report
Date Created: 04/01/2010


                                                          http://www.ticketmaster.co.uk/
                                                          Thriller-Live-In-Concert-
 03/26/2010            63            10   Mac             tickets/artist/954210          ticketmaster.co.uk




                                                          http://www.ticketmaster.co.uk/
 03/26/2010            93            10   Windows         browse                         ticketmaster.co.uk




                                                          http://www.ticketmaster.co.uk/
 03/26/2010            67            10   Windows         event/17004434A4175430         ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/26/2010            74            10   Windows         /checkout/order                ticketmaster.co.uk



                                                          https://www.ticketmaster.co.uk
 03/26/2010            63            10   Windows         /member/                         ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
                                                          The-Sound-of-Music-Touring-
 03/26/2010            11            10   Windows         tickets/artist/979666            ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/26/2010            96            10   Mac             /checkout/order                  ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/26/2010            85            10   Windows         /checkout/order                  ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/26/2010            22            10   Mac             h/help.html                      ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/26/2010            85            10   Windows         /member/                         ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/26/2010            81            10   Windows         event/22004428CED393BF           ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/26/2010            44            10   Windows         event/1F00437A062FA407           ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/26/2010            78            10   Windows         event/1F004479E1C37985           ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/26/2010            41            10   Windows         /checkout/order                  ticketmaster.co.uk




ForeSee Results, Inc. Confidential                  346                                                 Satisfaction Performance Report
Date Created: 04/01/2010


                                                          http://www.ticketmaster.co.uk/
 03/26/2010           100            10   Windows         partner_redirect               ticketmaster.co.uk




                                                          http://www.ticketmaster.co.uk/
 03/26/2010            37            10   Windows         browse                         ticketmaster.co.uk

                                                          http://www.ticketmaster.co.uk/
 03/26/2010            89            10   Windows         seatingchart/148045/11629      ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/26/2010            59            10   Windows         browse                         ticketmaster.co.uk




                                                          http://www.ticketmaster.co.uk/
 03/27/2010            70            10   Mac             search                         ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/27/2010            56            10   Windows         event/1200437EB3B35F40         ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/27/2010             0            10   Mac             /member/                       ticketmaster.co.uk




                                                          http://www.ticketmaster.co.uk/
 03/27/2010            56            10   Windows         event/220042ABDFD4CC40         ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/27/2010            67            10   Windows         /checkout/order                ticketmaster.co.uk




ForeSee Results, Inc. Confidential                  347                                               Satisfaction Performance Report
Date Created: 04/01/2010




                                                          https://www.ticketmaster.co.uk
 03/27/2010             0            10   Windows         /member/order_history           ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/v
 03/27/2010            11            10   Windows         enueartist/148822/736200        ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/27/2010           100            10   Windows         event/1F00446AA3C65702          ticketmaster.co.uk



                                                          https://www.ticketmaster.co.uk
 03/27/2010            63            10   Windows         /checkout/order                  ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/27/2010            56            10   Windows         h/ticketfast.html                ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/27/2010            78            10   Windows         /checkout/order                  ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/27/2010            78            10   Windows         /member/addfavs                  ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/27/2010            78            10   Windows         /member/addfavs                  ticketmaster.co.uk

                                                          https://www.ticketmaster.co.uk
 03/27/2010            70            10   Mac             /checkout/order                ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/27/2010            81            10   Windows         artist/953249                  ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/27/2010             7            10   Windows         h/help.html                    ticketmaster.co.uk

                                                          https://www.ticketmaster.co.uk
 03/27/2010            41            10   Mac             /checkout/order                ticketmaster.co.uk
                                                          https://www.ticketmaster.com/
 03/27/2010            78            10   Windows         member/edit_profile            ticketmaster.com
                                                          http://www.ticketmaster.co.uk/
                                                          Bad-Company-
 03/27/2010            89            10   Windows         tickets/artist/734487          ticketmaster.co.uk




ForeSee Results, Inc. Confidential                  348                                                 Satisfaction Performance Report
Date Created: 04/01/2010




                                                          http://www.ticketmaster.co.uk/
                                                          Aldwych-Theatre-tickets-
 03/27/2010            41            10   Windows         London/venue/188424            ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/27/2010            56            10   Windows         /checkout/order                ticketmaster.co.uk

                                                          https://www.ticketmaster.co.uk
 03/27/2010            89            10   Windows         /checkout/order                ticketmaster.co.uk




                                                          http://www.ticketmaster.co.uk/
 03/27/2010            85            10   Windows         search                         ticketmaster.co.uk


                                                          https://www.ticketmaster.co.uk
 03/27/2010            59            10   Windows         /checkout/order                ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/27/2010           100            10   Windows         /checkout/order                ticketmaster.co.uk

                                                          https://www.ticketmaster.co.uk
 03/27/2010            70            10   Windows         /member/edit_billing           ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/27/2010           100            10   Windows         /member                        ticketmaster.co.uk




                                                          http://www.ticketmaster.co.uk/
 03/27/2010            85            10   Windows         event/220043040F7A834D           ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/28/2010            78            10   Windows         /checkout/order                  ticketmaster.co.uk
                                                          http://www.getmein.com/ticket
 03/28/2010            26            0    Windows         master-uk.html                   getmein.com
                                                          http://www.ticketmaster.co.uk/
                                                          University-of-Wales-Bangor-
 03/28/2010            96            10   Windows         tickets-Bangor/venue/255241      ticketmaster.co.uk




ForeSee Results, Inc. Confidential                  349                                                  Satisfaction Performance Report
Date Created: 04/01/2010


                                                          https://www.ticketmaster.co.uk
 03/28/2010            89            10   Windows         /checkout/order                ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/28/2010            15            10   Windows         event/17004459E83A7804         ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/28/2010            55            10   Windows         search                         ticketmaster.co.uk




                                                          http://www.ticketmaster.co.uk/
                                                          Eric-Clapton-
 03/28/2010            67            10   Windows         tickets/artist/768018          ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/28/2010            78            10   Windows         /member/                       ticketmaster.co.uk

                                                          https://www.ticketmaster.co.uk
 03/28/2010           100            10   Windows         /checkout/order                ticketmaster.co.uk




                                                          https://www.ticketmaster.co.uk
 03/28/2010            93            9    Windows         /checkout/order                ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/28/2010           100            10   Windows         /seatingchart/254010/          ticketmaster.co.uk


                                                          http://www.getmein.com/ticket
                                                          s/rod-stewart-tickets/london-
 03/28/2010            85            9    Windows         163745.html                    getmein.com
                                                          http://www.ticketmaster.co.uk/
 03/28/2010            78            10   Windows         search                         ticketmaster.co.uk




                                                          http://www.ticketmaster.co.uk/
                                                          Newbury-Racecourse-tickets-
 03/28/2010            82            10   Windows         Newbury/venue/254456           ticketmaster.co.uk




ForeSee Results, Inc. Confidential                  350                                               Satisfaction Performance Report
Date Created: 04/01/2010




                                                          https://www.ticketmaster.co.uk
 03/28/2010            85            10   Windows         /member/order_history          ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/28/2010            67            10   Windows         /h/te/buyerfaq.html            ticketmaster.co.uk



                                                          https://www.ticketmaster.co.uk
 03/28/2010            89            10   Windows         /checkout/order                ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/28/2010            78            10   Windows         browse/category=10002          ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/28/2010            67            10   Windows         /checkout/order                ticketmaster.co.uk




                                                          https://www.ticketmaster.co.uk
 03/28/2010            63            10   Windows         /member/order_history          ticketmaster.co.uk




                                                          http://www.ticketmaster.co.uk/
 03/28/2010             0            10   Windows         search                           ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/28/2010           100            10   Windows         /checkout/order                  ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
                                                          Mayday-Parade-
 03/28/2010            52            10   Windows         tickets/artist/66753             ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/28/2010            70            10   Windows         browse                           ticketmaster.co.uk




ForeSee Results, Inc. Confidential                  351                                                 Satisfaction Performance Report
Date Created: 04/01/2010




                                                          https://www.ticketmaster.co.uk
 03/28/2010            59            10   Windows         /member/                          ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/28/2010            89            10   Windows         /member/                          ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/28/2010           100            10   Windows         search                            ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
                                                          Frankie-Boyle-Live-
 03/28/2010            60            10   Windows         tickets/artist/953249             ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/29/2010            78            10   Windows         /member/order_history             ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/29/2010            93            10   Windows         section                           ticketmaster.co.uk



                                                          http://www.ticketmaster.co.uk/
 03/29/2010            48            10   Windows         etc/midlands.html              ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/29/2010            89            10   Windows         event/1F00435EBA259955         ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/29/2010            89            10   Windows         /member/                       ticketmaster.co.uk



                                                          https://www.ticketmaster.co.uk
 03/29/2010            74            10   Mac             /member/viewfavs               ticketmaster.co.uk



                                                          https://www.ticketmaster.co.uk
 03/29/2010            67            10   Windows         /member/                          ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/29/2010            44            10   Windows         /checkout/order                   ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/l
 03/29/2010            59            10   Windows         ondon2012                         ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/29/2010            63            10   Windows         /member/viewfavs                  ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/29/2010           100            10   Windows         h/help.html                       ticketmaster.co.uk


ForeSee Results, Inc. Confidential                  352                                                  Satisfaction Performance Report
Date Created: 04/01/2010


                                                          http://www.ticketmaster.co.uk/
                                                          Leeds-Festival-
 03/29/2010            67            10   Windows         tickets/artist/958477          ticketmaster.co.uk




                                                          https://www.ticketmaster.co.uk
 03/29/2010            93            10   Windows         /checkout/reserve              ticketmaster.co.uk


                                                          https://www.ticketmaster.co.uk
 03/29/2010            81            10   Windows         /checkout/order                ticketmaster.co.uk




                                                          http://www.ticketmaster.co.uk/
 03/29/2010            78            10   Windows         h/buying_tickets.html          ticketmaster.co.uk

                                                          https://www.ticketmaster.co.uk
 03/29/2010            89            10   Windows         /member/order_history          ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/29/2010            70            10   Windows         search                         ticketmaster.co.uk

                                                          https://www.ticketmaster.co.uk
                                                          /checkout/reserve/oTggTcw9Z
                                                          A_A3u4ey3TvrMes72HWPmR
                                                          ncvwBlQpIlXth54LC8krhdNWi
 03/29/2010           100            10   Mac             crICyFau                       ticketmaster.co.uk




                                                          https://www.ticketmaster.co.uk
                                                          /checkout/reserve/oTggTcw9Z
                                                          A_A3u4ey3TvrMes72HWPmR
                                                          ncvwBlQpIlXth54LC8krhdNWi
 03/29/2010            82            10   Windows         crICyFau                       ticketmaster.co.uk




ForeSee Results, Inc. Confidential                  353                                               Satisfaction Performance Report
Date Created: 04/01/2010




                                                          https://www.ticketmaster.co.uk
                                                          /checkout/reserve/nsvcHpkFU
                                                          aoigX6KDOCoutdZe4NZciV9jg
                                                          N3EJSmKyD2WdJs8c1DU1vR
 03/29/2010           100            10   Mac             HrmhO2wV                       ticketmaster.co.uk




                                                          https://www.ticketmaster.co.uk
                                                          /checkout/reserve/nsvcHpkFU
                                                          aoigX6KDOCoutdZe4NZciV9jg
                                                          N3EJSmKyD2WdJs8c1DU1vR
 03/29/2010            70            10   Windows         HrmhO2wV                       ticketmaster.co.uk

                                                          https://www.ticketmaster.co.uk
                                                          /checkout/reserve/W477dS-
                                                          LogUT61n7PiFkKJS84pPItsoN
                                                          dvh7YRCWp25SWcMMFfsbB
 03/29/2010            82            9    Windows         XNlSj8H2YoY                      ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
                                                          /checkout/reserve/nsvcHpkFU
                                                          aoigX6KDOCoutdZe4NZciV9jg
                                                          N3EJSmKyD2WdJs8c1DU1vR
 03/29/2010           100            10   Mac             HrmhO2wV                         ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
                                                          /checkout/reserve/oTggTcw9Z
                                                          A_A3u4ey3TvrMes72HWPmR
                                                          ncvwBlQpIlXth54LC8krhdNWi
 03/29/2010            67            10   Windows         crICyFau                         ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
                                                          /checkout/reserve/oTggTcw9Z
                                                          A_A3u4ey3TvrMes72HWPmR
                                                          ncvwBlQpIlXth54LC8krhdNWi
 03/29/2010            78            10   Windows         crICyFau                         ticketmaster.co.uk

                                                          https://www.ticketmaster.co.uk
                                                          /checkout/reserve/W477dS-
                                                          LogUT61n7PiFkKJS84pPItsoN
                                                          dvh7YRCWp25SWcMMFfsbB
 03/29/2010             0            10   Windows         XNlSj8H2YoY                    ticketmaster.co.uk




ForeSee Results, Inc. Confidential                  354                                                 Satisfaction Performance Report
Date Created: 04/01/2010


                                                          https://www.ticketmaster.co.uk
                                                          /checkout/reserve/TZQesVzUc
                                                          jEmzfWofWuKxf1nxbRQ4CZu
                                                          HDJ4svvxqey6f7BtZpraOnDsN
 03/29/2010           100            10   Windows         RBgaCBs                        ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/29/2010            89            10   Windows         seatingchart/148822/12688      ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
                                                          /checkout/reserve/nsvcHpkFU
                                                          aoigX6KDOCoutdZe4NZciV9jg
                                                          N3EJSmKyD2WdJs8c1DU1vR
 03/29/2010             0            10   Windows         HrmhO2wV                       ticketmaster.co.uk



                                                          https://www.ticketmaster.co.uk
 03/29/2010             7            10   Windows         /checkout/reserve               ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/v
 03/29/2010            11            10   Windows         enueartist/254026/771145        ticketmaster.co.uk

                                                          https://www.ticketmaster.co.uk
 03/29/2010            93            10   Windows         /member/                       ticketmaster.co.uk

                                                          https://www.ticketmaster.co.uk
                                                          /checkout/reserve/F3B61axMG
                                                          RxlJL59HT4h_ehXMYGs2Fd-
                                                          Df2GwgFUOgih1qalxUuw8tZx
 03/29/2010            93            9    Linux           Ki7UBjZO                       ticketmaster.co.uk


                                                          https://www.ticketmaster.co.uk
                                                          /checkout/reserve/NMZ6KdM_
                                                          qX-
                                                          ijEEDDMxr1cWmTtVTI1Rcibfu
                                                          MiDLxL4mInvU3IEemXHr73JC
 03/29/2010             0            10   Windows         Yq9E                           ticketmaster.co.uk




                                                          http://www.ticketmaster.co.uk/
 03/29/2010           100            10   Windows         event/1F00431B88B13C2D         ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/29/2010            78            10   Windows         event/17004322F6179C80         ticketmaster.co.uk




ForeSee Results, Inc. Confidential                  355                                                Satisfaction Performance Report
Date Created: 04/01/2010




                                                          https://www.ticketmaster.co.uk
 03/29/2010            59            10   Windows         /member/login/                 ticketmaster.co.uk




                                                          https://www.ticketmaster.co.uk
 03/29/2010             0            10   Windows         /checkout/reserve              ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/29/2010            37            10   Windows         /checkout/reserve              ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/29/2010            44            10   Windows         /checkout/reserve              ticketmaster.co.uk




                                                          http://www.ticketmaster.co.uk/
 03/29/2010           100            10   Windows         section/concerts               ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
                                                          Leeds-Festival-
 03/29/2010            89            9    Windows         tickets/artist/958477          ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/29/2010             0            10   Windows         h/help.html                    ticketmaster.co.uk




                                                          https://www.ticketmaster.co.uk
 03/29/2010            63            10   Windows         /checkout/reserve              ticketmaster.co.uk



                                                          http://www.ticketmaster.co.uk/v
 03/29/2010            89            10   Windows         enueartist/278969/803968/       ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/29/2010             0            10   Windows         /checkout/reserve               ticketmaster.co.uk




ForeSee Results, Inc. Confidential                  356                                                Satisfaction Performance Report
Date Created: 04/01/2010




                                                          http://www.ticketmaster.co.uk/
 03/29/2010             0            10   Windows         event/1F00431B8D6041A3         ticketmaster.co.uk




                                                          http://www.ticketmaster.co.uk/
 03/29/2010           100            10   Windows         browse                         ticketmaster.co.uk


                                                          https://www.ticketmaster.co.uk
 03/29/2010            67            10   Windows         /member                        ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
                                                          /checkout/reserve/rUms-
                                                          H9seqqNsvQ6VN71aOaJl0Cf
                                                          RtNQZBpbagttzITuIpq9JQApz
 03/29/2010             0            10   Mac             H4db0XtAS_a                    ticketmaster.co.uk

                                                          http://www.ticketmaster.co.uk/
 03/29/2010            85            10   Windows         event/1F00431B8D6041A3         ticketmaster.co.uk




                                                          http://www.ticketmaster.co.uk/
 03/29/2010            67            10   Windows         event/1F00431B8D6041A3         ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/29/2010            67            10   Windows         event/1F004450EDE95C22         ticketmaster.co.uk

                                                          https://www.ticketmaster.co.uk
 03/29/2010           100            10   Mac             /member/edit_billing           ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/29/2010            96            10   Windows         event/22004471E4B68929         ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/29/2010            78            10   Windows         section                        ticketmaster.co.uk




ForeSee Results, Inc. Confidential                  357                                               Satisfaction Performance Report
Date Created: 04/01/2010


                                                          http://www.ticketmaster.co.uk/
                                                          about_us/ticket_your_event/in
 03/29/2010            44            9    Windows         dex.html                       ticketmaster.co.uk




                                                          https://www.ticketmaster.co.uk
 03/29/2010            78            10   Mac             /checkout/order                ticketmaster.co.uk


                                                          http://www.ticketmaster.co.uk/
 03/29/2010            56            10   Windows         event/1F00431B88B13C2D         ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/29/2010            41            10   Windows         event/1F00431B88B13C2D         ticketmaster.co.uk




                                                          http://www.getmein.com/opera-
 03/29/2010           100            0    Windows         and-classical-tickets.html     getmein.com
                                                          https://www.ticketmaster.co.uk
                                                          /checkout/reserve/5qWuTcvK8
                                                          AeGltECbc3BGQtU_gA98wui
                                                          U7dWc8-
                                                          RFGBWNq0K0ugjGj3nO_Ux7
 03/29/2010            74            6    Windows         JJz                            ticketmaster.co.uk




                                                          http://www.ticketmaster.co.uk/
 03/29/2010            52            10   Windows         browse                         ticketmaster.co.uk
                                                          http://www.getmein.com/ticket
                                                          s/reading-festival-headliner-
                                                          blink-182-day-tickets/reading-
 03/29/2010            15            10   Windows         175411.html                    getmein.com
                                                          http://www.ticketmaster.co.uk/
 03/29/2010            56            10   Windows         search                         ticketmaster.co.uk




ForeSee Results, Inc. Confidential                  358                                               Satisfaction Performance Report
Date Created: 04/01/2010




                                                          https://www.ticketmaster.co.uk
 03/29/2010            89            0    Windows         /member/                       ticketmaster.co.uk




                                                          http://www.ticketmaster.co.uk/
 03/29/2010             0            10   Windows         event/1200438FDB235DFE         ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/30/2010            56            10   Windows         event/1F004315E6B761DC         ticketmaster.co.uk

 03/30/2010            74            10   Mac             http://www.ticketmaster.co.uk/   ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/30/2010            96            10   Windows         /member                          ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/30/2010            96            9    Windows         /member/                         ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/30/2010           100            10   Windows         /member/                         ticketmaster.co.uk


                                                          https://www.ticketmaster.co.uk
 03/30/2010            85            9    Windows         /member/                         ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/30/2010            93            10   Windows         /member/order_history            ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/30/2010            93            6    Windows         artist/731209                    ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/30/2010            67            10   Windows         /member/order_history            ticketmaster.co.uk

                                                          http://www.ticketmaster.co.uk/
 03/30/2010            56            10   Windows         event/1700447BB1DB5C30         ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/30/2010            70            10   Windows         search                         ticketmaster.co.uk




ForeSee Results, Inc. Confidential                  359                                                 Satisfaction Performance Report
Date Created: 04/01/2010




                                                          http://www.ticketmaster.co.uk/
 03/30/2010             0            10   Mac             h/help.html                    ticketmaster.co.uk



                                                          http://www.ticketmaster.co.uk/
 03/30/2010            96            10   Mac             browse/category=10001          ticketmaster.co.uk


                                                          http://www.ticketmaster.co.uk/
 03/30/2010            63            10   Windows         channel_partner/               ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/30/2010            59            10   Windows         promo/lvsx4z                   ticketmaster.co.uk




                                                          http://www.ticketmaster.co.uk/
 03/30/2010            52            10   Windows         section/concerts                 ticketmaster.co.uk
                                                          https://www.ticketmaster.com/
                                                          checkout/reserve/ZBuDKR5jIP
                                                          PoNt5iKh7lYC_JMD3XFxWL0
                                                          _0_wXMKNIISBN9G8nmuCcG
 03/30/2010            56            10   Mac             OecnHHyxR                        ticketmaster.com
                                                          https://www.ticketmaster.co.uk
 03/30/2010            81            10   Windows         /member/                         ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/30/2010            78            10   Windows         event/1200446AEA575EC1           ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
                                                          England-Football-
 03/30/2010           100            10   Mac             tickets/artist/941267            ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/30/2010            89            10   Windows         /checkout/order                  ticketmaster.co.uk




ForeSee Results, Inc. Confidential                  360                                                 Satisfaction Performance Report
Date Created: 04/01/2010




                                                          http://www.ticketmaster.co.uk/
 03/30/2010            81            10   Mac             browse                         ticketmaster.co.uk




                                                          http://www.ticketmaster.co.uk/
 03/30/2010           100            10   Windows         event/1F004387F0A0A796         ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
                                                          /checkout/reserve/vs12JWdPz
                                                          nbyI7wvld01rdhZTPPq9N57C
                                                          SAXHT6PuW_vsJYjta6N8nAfz
 03/30/2010             0            10   Windows         E9JIJeM                        ticketmaster.co.uk




                                                          https://www.ticketmaster.co.uk
 03/30/2010             7            10   Windows         /member/                       ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/30/2010            78            10   Windows         partner_redirect               ticketmaster.co.uk




                                                          http://www.ticketmaster.co.uk/
                                                          Metro-Radio-Arena-tickets-
                                                          Newcastle-Upon-
 03/30/2010            81            10   Windows         Tyne/venue/254510              ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/30/2010            70            9    Windows         /member/addfavs                ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/30/2010            78            10   Windows         section                        ticketmaster.co.uk

                                                          http://www.ticketmaster.co.uk/
 03/31/2010            85            10   Windows         seatingchart/278766/10772      ticketmaster.co.uk


ForeSee Results, Inc. Confidential                  361                                               Satisfaction Performance Report
Date Created: 04/01/2010


                                                          http://www.ticketmaster.co.uk/f
 03/31/2010            67            10   Windows         eature/london_guide.html        ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/31/2010            81            10   Windows         OMD-tickets/artist/844582       ticketmaster.co.uk

                                                          https://www.ticketmaster.co.uk
 03/31/2010            74            10   Windows         /h/te/buyerfaq.html            ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/31/2010           100            10   Windows         /member/                       ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/31/2010            26            10   Windows         /member/order_history          ticketmaster.co.uk



                                                          http://www.ticketmaster.co.uk/
                                                          Hairspray-Touring-
 03/31/2010            78            10   Windows         tickets/artist/1004554         ticketmaster.co.uk

                                                          http://www.ticketmaster.co.uk/
 03/31/2010            74            10   Mac             Bestival-tickets/artist/971973   ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/31/2010            93            10   Windows         /member/                         ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/31/2010             7            10   Windows         /checkout/order                  ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/31/2010            67            10   Windows         /checkout/order                  ticketmaster.co.uk



                                                          https://www.ticketmaster.co.uk
 03/31/2010            63            10   Windows         /member/                       ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/31/2010            67            10   Windows         /checkout/order                ticketmaster.co.uk

                                                          http://www.ticketmaster.co.uk/
 03/31/2010            59            10   Windows         event/17004388FBA1C004         ticketmaster.co.uk


                                                          http://www.ticketmaster.co.uk/
 03/31/2010            15            10   Windows         Hairspray-tickets/artist/820944 ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/31/2010            30            10   Windows         browse/category=10001           ticketmaster.co.uk




ForeSee Results, Inc. Confidential                  362                                                 Satisfaction Performance Report
Date Created: 04/01/2010




                                                          https://www.ticketmaster.co.uk
 03/31/2010            89            10   Windows         /checkout/order                 ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/31/2010             0            10   Windows         /checkout/reserve               ticketmaster.co.uk
                                                          http://www.ticketsnow.com/Inv
                                                          entoryBrowse/Baltimore-
                                                          Orioles-at-San-Francisco-
                                                          Giants-Tickets-at-AT-T-Park-in-
 03/31/2010            63            10   Mac             San-Francisco                   ticketsnow.com
                                                          http://www.ticketmaster.co.uk/f
 03/31/2010            48            10   Windows         ind_area                        ticketmaster.co.uk
                                                          http://www.ticketmaster.co.uk/
 03/31/2010             7            10   Windows         event/1200437ABB6A6525          ticketmaster.co.uk
                                                          https://www.ticketmaster.co.uk
 03/31/2010            89            10   Mac             /checkout/order                 ticketmaster.co.uk

                                                          http://www.ticketmaster.co.uk/
 03/31/2010            85            10   Windows         Spamalot-tickets/artist/927817 ticketmaster.co.uk




ForeSee Results, Inc. Confidential                  363                                                Satisfaction Performance Report
Date Created: 04/01/2010



                                             Ticketmaster Enterprise Browse
                                                    CPP Responses
                                             March 01, 2010 - March 31, 2010
                                                     (FSR) Site=UK

            locale                           sessionid                    browser                    terms                sid



en                                   1267428689132_584300   Explorer 8                                       browse-ticketmaster.co.uk-en

en                                   1267448610043_951395   Explorer 7                                       browse-ticketmaster.co.uk-en

en                                   1267448780854_491223   Explorer 7                                       browse-ticketmaster.co.uk-en



en                                   1267449365875_599152   Explorer 8                                       browse-ticketmaster.co.uk-en


en                                   1267451241351_311546   Explorer 7                                       browse-ticketmaster.co.uk-en

en                                   1267447582291_732361   Explorer 8                                       browse-ticketmaster.co.uk-en




en                                   1267451964917_918987   Explorer 7                ticketmaster uk        browse-ticketmaster.co.uk-en

en                                   1267450555709_93258    Firefox 3.5                                      browse-ticketmaster.co.uk-en



en                                   1267455836875_175685   Explorer 7                ticketmaster           browse-ticketmaster.co.uk-en




en                                   1267457009483_856508   Explorer 8                paramore               browse-ticketmaster.co.uk-en

en                                   1267458580699_631160   Explorer 6                                       browse-ticketmaster.co.uk-en


en                                   1267456510211_847082   Explorer 8                ticket master          browse-ticketmaster.co.uk-en


ForeSee Results, Inc. Confidential                                              364                                      Satisfaction Performance Report
Date Created: 04/01/2010




en                                   1267460261521_916200   Firefox 3.5                           browse-ticketmaster.co.uk-en

en                                   1267458814861_950842   Explorer 7                            browse-ticketmaster.co.uk-en

en                                   1267465341364_184187   Explorer 7                            browse-ticketmaster.co.uk-en



en                                   1267466267476_942488   Explorer 6                            browse-ticketmaster.co.uk-en

en                                   1267465768953_673220   Explorer 8                            browse-ticketmaster.co.uk-en




en                                   1267467418734_754427   Explorer 7          ticket master     browse-ticketmaster.co.uk-en


en                                   1267468664478_605881   Explorer 7                            browse-ticketmaster.co.uk-en

en                                   1267469517144_82986    Explorer 8                            browse-ticketmaster.co.uk-en




en                                   1267471709272_375232   Explorer 8          ticketmaster uk   browse-ticketmaster.co.uk-en




ForeSee Results, Inc. Confidential                                        365                                 Satisfaction Performance Report
Date Created: 04/01/2010




en                                   1267472487926_494782   Explorer 8         ticketmaster                   browse-ticketmaster.co.uk-en


en                                   1267473333548_354833   Explorer 8                                        browse-ticketmaster.co.uk-en

en                                   1267473167042_293605   Safari 4                                          browse-ticketmaster.co.uk-en




en                                   1267475901247_778548   Explorer 8         t in the park 2010 ticketmaster browse-ticketmaster.co.uk-en




en                                   1267564790467_274418   Explorer 8         ticketmaster uk                browse-ticketmaster.co.uk-en




                                                                               blood brothers tour
en                                   1267483393859_477908   Explorer 7         ticketmaster#                  browse-ticketmaster.co.uk-en


en                                   1267482530380_654680   Explorer 8                                        browse-ticketmaster.co.uk-en


ForeSee Results, Inc. Confidential                                       366                                               Satisfaction Performance Report
Date Created: 04/01/2010




en                                   1267481365953_755761   Explorer 7         lady gaga tour tickets   browse-ticketmaster.co.uk-en



en                                   1267480614418_693973   Safari 4           mamma mia tickets        browse-ticketmaster.co.uk-en




en                                   1267465883676_157061   Explorer 8                                  browse-ticketmaster.co.uk-en

en                                   1267487508781_823341   Explorer 7         ticketmaster             browse-ticketmaster.co.uk-en




en                                   1267489509849_21696    Safari 4           ticketmaster.co.uk       browse-ticketmaster.co.uk-en


en                                   1267514647091_821378   Explorer 6                                  browse-ticketmaster.co.uk-en



en                                   1267535892804_233292   Explorer 6         ticketmaster uk          browse-ticketmaster.co.uk-en




en                                   1267535558432_635406   Explorer 8         ticketmaster             browse-ticketmaster.co.uk-en




ForeSee Results, Inc. Confidential                                       367                                        Satisfaction Performance Report
Date Created: 04/01/2010




en                                   1267536918420_545642   Explorer 7         ticketmaster uk   browse-ticketmaster.co.uk-en

en                                   1267536832504_975507   Chrome 4                             browse-ticketmaster.co.uk-en

en                                   1267461867578_932223   Explorer 8                           browse-ticketmaster.co.uk-en

en                                   1267539194830_922379   Explorer 6                           browse-ticketmaster.co.uk-en




en                                   1267540394724_192307   Explorer 6                           browse-ticketmaster.co.uk-en




en                                   1267530990828_876304   Explorer 8         ticketmaster uk   browse-ticketmaster.co.uk-en



en                                   1267544777484_153958   Explorer 7         ticketmaster uk   browse-ticketmaster.co.uk-en

en                                   1267545605357_978923   Explorer 8                           browse-ticketmaster.co.uk-en

en                                   1267548136832_195975   Explorer 8                           browse-ticketmaster.co.uk-en




en                                   1267547999312_500849   Explorer 7         ticketmaster      browse-ticketmaster.co.uk-en

en                                   1267548890750_403555   Explorer 8                           browse-ticketmaster.co.uk-en

en                                   1267551143712_151642   Explorer 8                           browse-ticketmaster.co.uk-en




ForeSee Results, Inc. Confidential                                       368                                 Satisfaction Performance Report
Date Created: 04/01/2010




en                                   1267550845236_345738   Firefox 3.6         ticketmaster uk   browse-ticketmaster.co.uk-en




en                                   1267554010535_405923   Explorer 7          ticketmaster      browse-ticketmaster.co.uk-en

en                                   1267553561220_304217   Explorer 7                            browse-ticketmaster.co.uk-en

en                                   1267555798245_629465   Safari 4                              browse-ticketmaster.co.uk-en

en                                   1267554750328_917387   Explorer 7                            browse-ticketmaster.co.uk-en



en                                   1267556091547_758144   Explorer 7          prodigy tickets   browse-ticketmaster.co.uk-en

en                                   1267556509843_313442   Explorer 8                            browse-ticketmaster.co.uk-en




en                                   1267556060204_713789   Explorer 8          ticketmaster      browse-ticketmaster.co.uk-en



en                                   1267558464500_919296   Explorer 8          ticketmaster      browse-ticketmaster.co.uk-en

en                                   1267550538400_885789   Explorer 8                            browse-ticketmaster.co.uk-en




ForeSee Results, Inc. Confidential                                        369                                 Satisfaction Performance Report
Date Created: 04/01/2010




en                                   1267560407407_603793   Explorer 7          v festival        browse-ticketmaster.co.uk-en

en                                   1267560798159_627127   Chrome 4                              browse-ticketmaster.co.uk-en


en                                   1267559866759_354140   Explorer 8                            browse-ticketmaster.co.uk-en




en                                   1267560990828_270044   Explorer 8          ticketmaster      browse-ticketmaster.co.uk-en

en                                   1267561944661_605929   Explorer 8                            browse-ticketmaster.co.uk-en

en                                   1267558367742_375273   Safari 4                              browse-ticketmaster.co.uk-en




en                                   1267562858593_902086   Explorer 7          ticketmaster uk   browse-ticketmaster.co.uk-en

en                                   1267560891492_113218   Safari 4                              browse-ticketmaster.co.uk-en

en                                   1267562049647_374458   Explorer 8                            browse-ticketmaster.co.uk-en

en                                   1267563543731_955478   Firefox 3.6                           browse-ticketmaster.co.uk-en




en                                   1267547144965_726547   Safari 4                              browse-ticketmaster.co.uk-en




ForeSee Results, Inc. Confidential                                        370                                 Satisfaction Performance Report
Date Created: 04/01/2010




en                                   1267564784479_64528    Firefox 3.6         ticketmaster            browse-ticketmaster.co.uk-en




en                                   1267564710300_278267   Explorer 7          cliff richard tickets   browse-ticketmaster.co.uk-en

en                                   1267563640736_706266   Explorer 8                                  browse-ticketmaster.co.uk-en

en                                   1267564977691_753279   Safari 4                                    browse-ticketmaster.co.uk-en

en                                   1267561609480_162851   Firefox 3.5                                 browse-ticketmaster.co.uk-en




en                                   1267563883739_604659   Safari 4                                    browse-ticketmaster.co.uk-en

en                                   1267565638510_730402   Chrome 4                                    browse-ticketmaster.co.uk-en

en                                   1267572881960_395893   Chrome 4                                    browse-ticketmaster.co.uk-en

en                                   1267586927687_727004   Explorer 8                                  browse-ticketmaster.co.uk-en




en                                   1267611463238_337982   Explorer 6                                  browse-ticketmaster.co.uk-en

en                                   1267622339173_235555   Explorer 6                                  browse-ticketmaster.co.uk-en


en                                   1267627120843_774139   Explorer 6                                  browse-ticketmaster.co.uk-en


ForeSee Results, Inc. Confidential                                        371                                       Satisfaction Performance Report
Date Created: 04/01/2010




en                                   1267626191130_601001   Explorer 6                                  browse-ticketmaster.co.uk-en


en                                   1267627996691_47731    Explorer 8          ticket                  browse-ticketmaster.co.uk-en



en                                   1267627835633_251448   Explorer 6          ticketmaster            browse-ticketmaster.co.uk-en

en                                   1267632888171_678996   Firefox 1.5                                 browse-ticketmaster.co.uk-en


en                                   1267634107792_63159    Explorer 7                                  browse-ticketmaster.co.uk-en


en                                   1267633181123_900108   Explorer 8                                  browse-ticketmaster.co.uk-en


en                                   1267627137434_489110   Firefox 3.5                                 browse-ticketmaster.co.uk-en

en                                   1267639887089_119439   Explorer 7                                  browse-ticketmaster.co.uk-en

en                                   1267640375693_205152   Firefox 3.5                                 browse-ticketmaster.co.uk-en



en                                   1267641248440_610722   Explorer 8          ticketmaster uk         browse-ticketmaster.co.uk-en




en                                   1267636571889_124935   Firefox 3.5         ticketmaster            browse-ticketmaster.co.uk-en

en                                   1267644533873_736692   Explorer 7                                  browse-ticketmaster.co.uk-en



en                                   1267646158437_461789   Explorer 6          odyssey arena belfast   browse-ticketmaster.co.uk-en


en                                   1267646304071_934798   Safari 4                                    browse-ticketmaster.co.uk-en




ForeSee Results, Inc. Confidential                                        372                                       Satisfaction Performance Report
Date Created: 04/01/2010




en                                   1267646628186_554226   Explorer 7         ticketmaster uk       browse-ticketmaster.co.uk-en




en                                   1267648182166_970380   Explorer 8         ticketmaster uk       browse-ticketmaster.co.uk-en



en                                   1267650148834_927473   Explorer 7                               browse-ticketmaster.co.uk-en

en                                   1267650364766_143494   Firefox 3                                browse-ticketmaster.co.uk-en



en                                   1267651473786_619882   Firefox 3          dancing on ice tour   browse-ticketmaster.co.uk-en




en                                   1267646894566_833070   Safari 4                                 browse-ticketmaster.co.uk-en

en                                   1267652807250_293318   Explorer 6                               browse-ticketmaster.co.uk-en

en                                   1267653552674_501409   Explorer 8                               browse-ticketmaster.co.uk-en




ForeSee Results, Inc. Confidential                                       373                                     Satisfaction Performance Report
Date Created: 04/01/2010




en                                   1267653048863_785671   Firefox 3                                 browse-ticketmaster.co.uk-en




en                                   1267702851833_656729   Explorer 7                                browse-ticketmaster.co.uk-en




en                                   1267707821868_555421   Explorer 8         derren brown tickets   browse-ticketmaster.co.uk-en

en                                   1267708159493_437769   Explorer 6                                browse-ticketmaster.co.uk-en

en                                   1267708621493_832805   Explorer 6                                browse-ticketmaster.co.uk-en


ForeSee Results, Inc. Confidential                                       374                                      Satisfaction Performance Report
Date Created: 04/01/2010




en                                   1267709459273_787673   Explorer 7                               browse-ticketmaster.co.uk-en

en                                   1267709330471_395835   Explorer 6                               browse-ticketmaster.co.uk-en

en                                   1267710351225_376000   Firefox 3.5                              browse-ticketmaster.co.uk-en




en                                   1267710657085_784125   Explorer 6                               browse-ticketmaster.co.uk-en


en                                   1267710165971_741225   Safari 4                                 browse-ticketmaster.co.uk-en

en                                   1267710805223_782765   Explorer 8                               browse-ticketmaster.co.uk-en


en                                   1267708482117_315652   Explorer 8                               browse-ticketmaster.co.uk-en


en                                   1267712129218_308509   Explorer 7                               browse-ticketmaster.co.uk-en




en                                   1267709453002_844329   Explorer 7          ticketmaster.co.uk   browse-ticketmaster.co.uk-en




en                                   1267713155785_736692   Explorer 7          ticket master        browse-ticketmaster.co.uk-en


en                                   1267712701967_746924   Firefox 3                                browse-ticketmaster.co.uk-en


en                                   1267713372496_260697   Explorer 6                               browse-ticketmaster.co.uk-en




ForeSee Results, Inc. Confidential                                        375                                    Satisfaction Performance Report
Date Created: 04/01/2010




en                                   1267708739793_997762   Firefox 3.5         ticketmaster      browse-ticketmaster.co.uk-en


en                                   1267718247296_270985   Explorer 7                            browse-ticketmaster.co.uk-en




en                                   1267715161719_62912    Explorer 8          TICKETMASTER UK   browse-ticketmaster.co.uk-en

en                                   1267712537918_592440   Explorer 8                            browse-ticketmaster.co.uk-en

en                                   1267719712424_664697   Firefox 3.6                           browse-ticketmaster.co.uk-en




en                                   1267716782754_350471   Firefox 3.5                           browse-ticketmaster.co.uk-en




en                                   1267719534801_46654    Explorer 8          ticketmaster      browse-ticketmaster.co.uk-en


en                                   1267719165093_81975    Explorer 7                            browse-ticketmaster.co.uk-en




ForeSee Results, Inc. Confidential                                        376                                 Satisfaction Performance Report
Date Created: 04/01/2010




en                                   1267720913196_662285   Explorer 7                            browse-ticketmaster.co.uk-en




en                                   1267720767837_985533   Explorer 8          ticketmaster      browse-ticketmaster.co.uk-en




en                                   1267713957649_806878   Explorer 8          ticketmaster      browse-ticketmaster.co.uk-en


en                                   1267721002977_751994   Explorer 8          ticketmaster uk   browse-ticketmaster.co.uk-en

en                                   1267720805217_253461   Explorer 8                            browse-ticketmaster.co.uk-en

en                                   1267717598601_959600   Firefox 3.5                           browse-ticketmaster.co.uk-en

en                                   1267723219984_875092   Explorer 7                            browse-ticketmaster.co.uk-en




en                                   1267724201586_526408   Explorer 6          ticketmaster uk   browse-ticketmaster.co.uk-en




en                                   1267723812193_988417   Explorer 8          ticketmaster uk   browse-ticketmaster.co.uk-en

en                                   1267725657817_469546   Firefox 3.6                           browse-ticketmaster.co.uk-en




en                                   1267722504281_28343    Explorer 7                            browse-ticketmaster.co.uk-en


ForeSee Results, Inc. Confidential                                        377                                 Satisfaction Performance Report
Date Created: 04/01/2010




en                                   1267725755375_389496   Explorer 7                            browse-ticketmaster.co.uk-en

en                                   1267726898343_493732   Explorer 7                            browse-ticketmaster.co.uk-en




en                                   1267727091880_327424   Firefox 3.5         ticketmaster      browse-ticketmaster.co.uk-en




en                                   1267729339894_93375    Firefox 3.5         ticketmaster      browse-ticketmaster.co.uk-en

en                                   1267730093010_197740   Explorer 8                            browse-ticketmaster.co.uk-en

en                                   1267731797345_136347   Firefox 3.5                           browse-ticketmaster.co.uk-en




en                                   1267731245126_133851   Explorer 7          ticketmaster uk   browse-ticketmaster.co.uk-en




en                                   1267733415462_342112   Firefox 3.5                           browse-ticketmaster.co.uk-en

en                                   1267736138795_356034   Safari 4                              browse-ticketmaster.co.uk-en



en                                   1267736598604_942      Explorer 7          ticketmasteruk    browse-ticketmaster.co.uk-en

en                                   1267735899977_103555   Firefox 3.6                           browse-ticketmaster.co.uk-en

en                                   1267737477365_72919    Explorer 8                            browse-ticketmaster.co.uk-en




ForeSee Results, Inc. Confidential                                        378                                 Satisfaction Performance Report
Date Created: 04/01/2010




en                                   1267737909479_995434   Firefox 3                                        browse-ticketmaster.co.uk-en

en                                   1267738871187_86403    Explorer 7                                       browse-ticketmaster.co.uk-en

en                                   1267739504306_898562   Explorer 8                                       browse-ticketmaster.co.uk-en

en                                   1267737357843_782219   Explorer 8                                       browse-ticketmaster.co.uk-en

en                                   1267716105328_641923   Explorer 8                                       browse-ticketmaster.co.uk-en




en                                   1267740034328_831642   Explorer 7          www.ticketmaster.co.uk/amex browse-ticketmaster.co.uk-en

en                                   1267740177186_603025   Explorer 8                                       browse-ticketmaster.co.uk-en



en                                   1267741286632_754601   Explorer 6          ticketmaster uk              browse-ticketmaster.co.uk-en




en                                   1267738371123_282696   Firefox 3.6         ticketmaster                 browse-ticketmaster.co.uk-en

en                                   1267732039160_53143    Explorer 8                                       browse-ticketmaster.co.uk-en



en                                   1267744522103_817      Explorer 8                                       browse-ticketmaster.co.uk-en




en                                   1267743074685_417900   Firefox 3.6                                      browse-ticketmaster.co.uk-en


en                                   1267743735106_46262    Explorer 8                                       browse-ticketmaster.co.uk-en




ForeSee Results, Inc. Confidential                                        379                                            Satisfaction Performance Report
Date Created: 04/01/2010




en                                   1267748607130_904741   Explorer 8          browse-ticketmaster.co.uk-en




en                                   1267746339884_163929   Explorer 8          browse-getmein.com-en


en                                   1267774624158_475377   Firefox 3.5         browse-ticketmaster.co.uk-en



en                                   1267793937406_923514   Explorer 8          browse-ticketmaster.co.uk-en




en                                   1267795612706_14105    Explorer 6          browse-ticketmaster.co.uk-en

en                                   1267798415646_47956    Firefox 3.5         browse-ticketmaster.co.uk-en



en                                   1267799870405_380555   Firefox 3.6         browse-getmein.com-en




en                                   1267798406889_789324   Explorer 6          browse-ticketmaster.co.uk-en




en                                   1267800891646_794659   Explorer 7          browse-ticketmaster.co.uk-en




ForeSee Results, Inc. Confidential                                        380               Satisfaction Performance Report
Date Created: 04/01/2010




en                                   1267801718338_601752   Safari 3.1          ticketmaster   browse-ticketmaster.co.uk-en

en                                   1267802440976_34228    Safari 4                           browse-ticketmaster.co.uk-en

en                                   1267804062343_640286   Explorer 8                         browse-ticketmaster.co.uk-en


en                                   1267804438750_673336   Explorer 8                         browse-ticketmaster.co.uk-en


en                                   1267806059815_156540   Explorer 6                         browse-ticketmaster.co.uk-en

en                                   1267802747269_87775    Safari 4                           browse-ticketmaster.co.uk-en




en                                   1267808913806_118662   Safari 4                           browse-ticketmaster.co.uk-en

en                                   1267811146843_532832   Explorer 8                         browse-ticketmaster.co.uk-en


en                                   1267812774468_267393   Explorer 8                         browse-ticketmaster.co.uk-en




en                                   1267815609920_897896   Safari 4                           browse-ticketmaster.co.uk-en


en                                   1267819348460_894038   Firefox 3.5                        browse-ticketmaster.co.uk-en

en                                   1267819847953_330524   Explorer 7                         browse-ticketmaster.co.uk-en

en                                   1267821927568_369658   Safari 4                           browse-ticketmaster.co.uk-en

en                                   1267820844899_324063   Explorer 8                         browse-ticketmaster.co.uk-en




ForeSee Results, Inc. Confidential                                        381                              Satisfaction Performance Report
Date Created: 04/01/2010




en                                   1267825745421_166356   Explorer 6          http://toyota%20center/      browse-ticketsnow.com-en

en                                   1267825161591_904036   Safari 4                                         browse-ticketmaster.co.uk-en

en                                   1267830870142_543827   Explorer 8                                       browse-ticketmaster.co.uk-en


en                                   1267830773305_272839   Safari 4                                         browse-ticketmaster.co.uk-en




en                                   1267828367368_53743    Explorer 8          savoy theatre seating plan   browse-ticketmaster.co.uk-en


en                                   1267831659670_126371   Firefox 3           ticketmaster                 browse-ticketmaster.co.uk-en




en                                   1267833984356_708792   Firefox 3.6         ticketmaster                 browse-ticketmaster.co.uk-en

en                                   1267805762602_577148   Safari 4                                         browse-ticketmaster.co.uk-en




en                                   1267859509292_563829   Explorer 8          ticketmaster                 browse-ticketmaster.co.uk-en


ForeSee Results, Inc. Confidential                                        382                                            Satisfaction Performance Report
Date Created: 04/01/2010




en                                   1267879292718_837881   Explorer 7                                 browse-ticketmaster.co.uk-en




en                                   1267881879026_467352   Chrome 4            st georges day rugby   browse-ticketmaster.co.uk-en




en                                   1267880920020_687865   Safari 4            ticketmaster           browse-ticketmaster.co.uk-en

en                                   1267882920867_881729   Explorer 7                                 browse-ticketmaster.co.uk-en

en                                   1267881451178_282999   Safari 4                                   browse-ticketmaster.co.uk-en



en                                   1267882362939_116945   Explorer 8                                 browse-ticketmaster.co.uk-en

en                                   1267887435480_276158   Safari 4                                   browse-ticketmaster.co.uk-en


en                                   1267891667048_995708   Explorer 7          ticketmaster           browse-ticketmaster.co.uk-en

en                                   1267892397055_185622   Firefox 3.5                                browse-ticketmaster.co.uk-en

en                                   1267894605256_892859   Firefox 3.5                                browse-ticketmaster.co.uk-en

en                                   1267896649437_873783   Explorer 8                                 browse-ticketmaster.co.uk-en




en                                   1267899679828_354197   Explorer 7          ticketmaster uk        browse-ticketmaster.co.uk-en




ForeSee Results, Inc. Confidential                                        383                                      Satisfaction Performance Report
Date Created: 04/01/2010




en                                   1267901959593_532843   Explorer 8                                    browse-ticketmaster.co.uk-en

en                                   1267901224025_731818   Explorer 8                                    browse-ticketmaster.co.uk-en


en                                   1267903317005_436304   Explorer 8                                    browse-ticketmaster.co.uk-en


en                                   1267909831483_976332   Explorer 8                                    browse-ticketmaster.co.uk-en

en                                   1267908647623_80089    Explorer 7                                    browse-ticketmaster.co.uk-en




en                                   1267914067970_681390   Explorer 8         ticketmaster               browse-ticketmaster.co.uk-en




en                                   1267916136296_980863   Explorer 7         Santana official website   browse-ticketmaster.co.uk-en

en                                   1267918506812_793132   Explorer 8                                    browse-ticketmaster.co.uk-en


en                                   1267920513131_533840   Explorer 8                                    browse-ticketmaster.co.uk-en

en                                   1267925817671_387124   Explorer 7                                    browse-ticketmaster.co.uk-en

en                                   1267969208650_976881   Explorer 8                                    browse-ticketmaster.co.uk-en

en                                   1267961355538_301047   Chrome 4                                      browse-ticketmaster.co.uk-en


en                                   1267971930619_281833   Chrome 4                                      browse-ticketmaster.co.uk-en




ForeSee Results, Inc. Confidential                                       384                                          Satisfaction Performance Report
Date Created: 04/01/2010




en                                   1267972641223_161437   Safari 4                                       browse-ticketmaster.co.uk-en

en                                   1267973506583_608442   Explorer 8                                     browse-ticketmaster.co.uk-en


en                                   1267978243785_537322   Explorer 8          The C                      browse-ticketmaster.co.uk-en




en                                   1267977241307_295747   Explorer 8          ticketmaster uk            browse-ticketmaster.co.uk-en


en                                   1267978734609_799850   Explorer 7                                     browse-ticketmaster.co.uk-en




en                                   1267975631392_977158   Explorer 7          michael mcintyre tickets   browse-ticketmaster.co.uk-en

en                                   1267980642984_838156   Explorer 7                                     browse-ticketmaster.co.uk-en

en                                   1267952955007_131273   Safari 4                                       browse-ticketmaster.co.uk-en


en                                   1267982723364_900325   Explorer 6                                     browse-ticketmaster.co.uk-en




en                                   1267984829232_667164   Firefox 3.5         ticketmaster ratt          browse-ticketmaster.co.uk-en




ForeSee Results, Inc. Confidential                                        385                                          Satisfaction Performance Report
Date Created: 04/01/2010




en                                   1267984661763_861102   Explorer 8          ticketmaster     browse-ticketmaster.co.uk-en




en                                   1267985247312_492731   Explorer 8                           browse-ticketmaster.co.uk-en


en                                   1267986625537_480178   Firefox 3.5                          browse-ticketmaster.com-en

en                                   1267987237359_862818   Explorer 7                           browse-ticketmaster.co.uk-en

en                                   1267985992143_399824   Chrome 4                             browse-ticketmaster.co.uk-en




en                                   1267984213899_653966   Chrome 4            comedy tickets   browse-ticketmaster.co.uk-en




ForeSee Results, Inc. Confidential                                        386                                Satisfaction Performance Report
Date Created: 04/01/2010




en                                   1267989015923_428194   Explorer 8         x factor tickets   browse-ticketmaster.co.uk-en




en                                   1267989061925_667964   Explorer 8         ticketmaster uk    browse-ticketmaster.co.uk-en




en                                   1267990033802_347793   Explorer 8         bon jovi           browse-ticketmaster.co.uk-en




en                                   1267992610358_43435    Explorer 7                            browse-ticketmaster.co.uk-en


en                                   1267991646690_367335   Explorer 8                            browse-ticketmaster.co.uk-en


en                                   1267998015334_409283   Explorer 7                            browse-ticketmaster.co.uk-en




ForeSee Results, Inc. Confidential                                       387                                  Satisfaction Performance Report
Date Created: 04/01/2010




en                                   1267999613793_269448   Explorer 8          we will rock you tickets   browse-ticketmaster.co.uk-en


en                                   1268002175671_16323    Explorer 8                                     browse-ticketmaster.co.uk-en


en                                   1268006731928_957235   Explorer 8                                     browse-ticketmaster.co.uk-en




en                                   1268011620063_899522   Explorer 8                                     browse-ticketmaster.co.uk-en

en                                   1268033996409_907521   Explorer 8                                     browse-ticketmaster.co.uk-en

                                                                                                           browse-ticketmaster.com.au-
en                                   1268048680140_286965   Explorer 6          ticketmaster               en



en                                   1268049897213_496397   Safari 4            concerts in london uk      browse-ticketmaster.co.uk-en




en                                   1268053349091_75003    Explorer 7          ticketmaster uk            browse-ticketmaster.co.uk-en

en                                   1268054211685_176909   Explorer 6                                     browse-ticketmaster.co.uk-en

en                                   1268054908937_719569   Firefox 3.5                                    browse-ticketmaster.co.uk-en




ForeSee Results, Inc. Confidential                                        388                                          Satisfaction Performance Report
Date Created: 04/01/2010




en                                   1268040468816_294979   Firefox 3.5         ticketmaster uk   browse-ticketmaster.co.uk-en


en                                   1268057182276_551931   Explorer 8                            browse-ticketmaster.co.uk-en




en                                   1268055822347_201073   Explorer 8          ticket master     browse-ticketmaster.co.uk-en

en                                   1268058063383_877474   Explorer 7                            browse-ticketmaster.co.uk-en


en                                   1268060367605_133422   Firefox 3.5         ticketmaster      browse-ticketmaster.co.uk-en

en                                   1268065857616_75036    Explorer 8                            browse-ticketmaster.co.uk-en



en                                   1268008883027_432393   Explorer 7                            browse-getmein.com-en

en                                   1268045321132_460025   Firefox 3.5                           browse-ticketmaster.co.uk-en

en                                   1268069952230_586389   Explorer 8                            browse-ticketmaster.co.uk-en


en                                   1268070313204_866721   Safari 3.2                            browse-ticketmaster.co.uk-en

en                                   1268071431023_786118   Explorer 8                            browse-ticketmaster.co.uk-en

en                                   1268071617651_643568   Firefox 3.5                           browse-ticketmaster.co.uk-en



en                                   1268072186200_370937   Explorer 8                            browse-ticketmaster.co.uk-en

en                                   1268073647517_435554   Safari 4                              browse-ticketmaster.co.uk-en




ForeSee Results, Inc. Confidential                                        389                                 Satisfaction Performance Report
Date Created: 04/01/2010




en                                   1268073363750_243925   Explorer 8          cia cardiff           browse-ticketmaster.co.uk-en


en                                   1268075164955_46483    Explorer 7                                browse-ticketmaster.co.uk-en




en                                   1268072329124_212064   Explorer 8          ticketmaster uk       browse-ticketmaster.co.uk-en




en                                   1268076285755_517823   Safari 4            ticketmaster          browse-ticketmaster.co.uk-en




en                                   1268073497318_466719   Explorer 8          boys to men on tour   browse-ticketmaster.co.uk-en




en                                   1268049129249_468091   Firefox 3.5         ticketmaster          browse-ticketmaster.co.uk-en


en                                   1268078800621_168045   Explorer 8                                browse-ticketmaster.co.uk-en

en                                   1268081333078_74329    Explorer 8                                browse-ticketmaster.co.uk-en

en                                   1268065272111_372255   Explorer 8                                browse-ticketmaster.co.uk-en

en                                   1268083372187_43691    Explorer 8                                browse-ticketmaster.co.uk-en


ForeSee Results, Inc. Confidential                                        390                                     Satisfaction Performance Report
Date Created: 04/01/2010




en                                   1268087173562_491509   Explorer 7                         browse-ticketmaster.co.uk-en

en                                   1268085986390_724669   Explorer 7                         browse-ticketmaster.co.uk-en




en                                   1268120053167_569066   Firefox 3.5         TICKETMASTER   browse-ticketmaster.co.uk-en




en                                   1268121478046_836233   Explorer 6                         browse-ticketmaster.co.uk-en

en                                   1268139273710_723231   Explorer 7                         browse-ticketmaster.co.uk-en

en                                   1268141265049_17438    Explorer 8                         browse-ticketmaster.co.uk-en

en                                   1268141877333_632825   Explorer 8                         browse-ticketmaster.co.uk-en


en                                   1268141130823_333993   Safari 4                           browse-ticketmaster.co.uk-en

en                                   1268145192812_731024   Explorer 7                         browse-ticketmaster.co.uk-en


en                                   1268145712847_539107   Explorer 6                         browse-ticketmaster.co.uk-en

en                                   1268148771500_369883   Explorer 8                         browse-ticketmaster.co.uk-en

en                                   1268148732645_188420   Explorer 8                         browse-ticketmaster.co.uk-en

en                                   1268149269494_253274   Explorer 8                         browse-ticketmaster.co.uk-en




en                                   1268150249734_74144    Explorer 8                         browse-ticketmaster.co.uk-en


ForeSee Results, Inc. Confidential                                        391                              Satisfaction Performance Report
Date Created: 04/01/2010




en                                   1268156301834_722885   Explorer 6          ticketmaster      browse-ticketmaster.co.uk-en

en                                   1268158314781_793740   Explorer 7                            browse-ticketmaster.co.uk-en

en                                   1268126066301_4239     Safari 4                              browse-ticketmaster.co.uk-en

en                                   1268158599811_354115   Explorer 8                            browse-ticketmaster.co.uk-en




en                                   1268159732984_5545     Explorer 7          ticket master     browse-ticketmaster.co.uk-en




en                                   1268162332671_81395    Explorer 8          ticketmaster uk   browse-ticketmaster.co.uk-en




en                                   1268162060188_659742   Firefox 3.5                           browse-ticketmaster.co.uk-en




en                                   1268156821910_782317   Firefox 3.5         ticketmaster      browse-ticketmaster.co.uk-en

en                                   1268162378636_472128   Explorer 8                            browse-ticketmaster.co.uk-en




ForeSee Results, Inc. Confidential                                        392                                 Satisfaction Performance Report
Date Created: 04/01/2010




en                                   1268163156546_955151   Explorer 8         ticketmaster uk   browse-ticketmaster.co.uk-en

en                                   1268163302569_464403   Explorer 8                           browse-ticketmaster.co.uk-en




en                                   1268165229263_821394   Safari 4           ticketmaster      browse-ticketmaster.co.uk-en

en                                   1268165826109_183759   Explorer 7                           browse-ticketmaster.co.uk-en

en                                   1268171960253_644889   Explorer 7                           browse-ticketmaster.co.uk-en

en                                   1268175076080_306563   Explorer 8                           browse-getmein.com-en


en                                   1268171288973_81942    Explorer 8                           browse-ticketmaster.co.uk-en


en                                   1268182077359_632304   Explorer 8                           browse-ticketmaster.co.uk-en



en                                   1268225979656_911450   Explorer 8         ticketmaster      browse-ticketmaster.co.uk-en




en                                   1268226268039_120159   Explorer 8         ticketmaster      browse-ticketmaster.co.uk-en




ForeSee Results, Inc. Confidential                                       393                                 Satisfaction Performance Report
Date Created: 04/01/2010




en                                   1268226516610_144888   Firefox 3.6         ticketmaster.com   browse-ticketmaster.co.uk-en

en                                   1268228517060_231402   Explorer 7                             browse-ticketmaster.co.uk-en

en                                   1268233355248_611590   Explorer 8                             browse-ticketmaster.co.uk-en

en                                   1268234133080_510159   Explorer 8                             browse-ticketmaster.co.uk-en

en                                   1268235670390_340372   Explorer 7                             browse-ticketmaster.co.uk-en


en                                   1268235898515_386927   Explorer 7                             browse-ticketmaster.co.uk-en

en                                   1268239233125_459132   Explorer 7                             browse-ticketmaster.co.uk-en

en                                   1268241034796_853271   Explorer 6                             browse-ticketmaster.co.uk-en

en                                   1268240467028_867929   Explorer 8                             browse-ticketmaster.co.uk-en


en                                   1268241816822_616123   Explorer 8                             browse-ticketmaster.co.uk-en

en                                   1268247717018_819801   Explorer 7                             browse-ticketmaster.co.uk-en



en                                   1268330795855_547584   Explorer 7          jls concert        browse-ticketmaster.co.uk-en



en                                   1268250539842_911687   Safari 4            Ticketmaster UK    browse-ticketmaster.co.uk-en

en                                   1268250757734_39305    Explorer 6                             browse-ticketmaster.co.uk-en




en                                   1268248077357_36939    Firefox 3.5                            browse-ticketmaster.co.uk-en




ForeSee Results, Inc. Confidential                                        394                                  Satisfaction Performance Report
Date Created: 04/01/2010




en                                   1268250507015_137856   Explorer 7                                  browse-ticketmaster.co.uk-en




en                                   1268252959656_656990   Explorer 8         ticketmaster             browse-ticketmaster.co.uk-en

en                                   1268253463408_247558   Safari 4                                    browse-ticketmaster.co.uk-en

en                                   1268102179578_573040   Explorer 8                                  browse-ticketmaster.co.uk-en



en                                   1268257280421_33603    Explorer 7                                  browse-ticketmaster.co.uk-en



en                                   1268256553650_379986   Explorer 8         ticketmaster             browse-ticketmaster.co.uk-en



en                                   1268257860567_312663   Explorer 7         tinchy stryder tickets   browse-ticketmaster.co.uk-en




en                                   1268259069090_930142   Explorer 8                                  browse-ticketmaster.co.uk-en

en                                   1268175697525_398014   Firefox 3                                   browse-ticketmaster.co.uk-en

en                                   1268261639122_498389   Safari 4                                    browse-ticketmaster.co.uk-en




en                                   1268261508003_10077    Explorer 8         ticketmaster             browse-ticketmaster.co.uk-en




ForeSee Results, Inc. Confidential                                       395                                        Satisfaction Performance Report
Date Created: 04/01/2010




en                                   1268261609699_157757   Firefox 3.5                                        browse-ticketmaster.co.uk-en

en                                   1268272049379_387763   Explorer 7          essence festival               browse-ticketmaster.com-en

en                                   1268290627390_602129   Firefox 3.5                                        browse-ticketmaster.co.uk-en


en                                   1268312292550_232970   Explorer 6                                         browse-ticketmaster.co.uk-en




en                                   1268315045116_27217    Explorer 6          michael buble tickets london   browse-ticketmaster.co.uk-en

en                                   1268312285567_309753   Explorer 6                                         browse-ticketmaster.co.uk-en


en                                   1268313012981_800102   Explorer 8                                         browse-ticketmaster.co.uk-en

en                                   1268315616246_679301   Firefox 3.5                                        browse-ticketmaster.co.uk-en


en                                   1268317338715_983253   Firefox 3.5                                        browse-ticketmaster.co.uk-en


en                                   1268319663705_808608   Firefox 3.5                                        browse-getmein.com-en




en                                   1268317248830_361082   Firefox 3.5         ticketmaster                   browse-ticketmaster.co.uk-en




en                                   1268320513312_253478   Explorer 8                                         browse-ticketmaster.co.uk-en

en                                   1268315873240_539091   Explorer 7                                         browse-ticketmaster.co.uk-en

en                                   1268324891111_35563    Explorer 7                                         browse-ticketmaster.co.uk-en




ForeSee Results, Inc. Confidential                                        396                                              Satisfaction Performance Report
Date Created: 04/01/2010




en                                   1268324893706_211602   Explorer 7          ticketmaster                 browse-ticketmaster.co.uk-en

en                                   1268326491801_625716   Explorer 7                                       browse-ticketmaster.co.uk-en

en                                   1268328113324_531821   Firefox 3.5                                      browse-ticketmaster.co.uk-en


en                                   1268329701029_514884   Explorer 8          ticketmaster                 browse-ticketmaster.co.uk-en




en                                   1268330784104_191646   Safari 4                                         browse-ticketmaster.co.uk-en

en                                   1268329386875_490517   Explorer 7                                       browse-ticketmaster.co.uk-en




en                                   1268334281989_557143   Safari 4            southampton guildhall        browse-ticketmaster.co.uk-en

en                                   1268276999937_450860   Explorer 8                                       browse-ticketmaster.co.uk-en


en                                   1268335920892_126617   Explorer 8                                       browse-ticketmaster.co.uk-en




                                                                                metro arena newcastle upon
en                                   1268337816104_464093   Explorer 8          tyne                         browse-ticketmaster.co.uk-en




ForeSee Results, Inc. Confidential                                        397                                            Satisfaction Performance Report
Date Created: 04/01/2010




en                                   1268337420062_653785   Explorer 7                         browse-ticketmaster.co.uk-en




en                                   1268337354456_117557   Firefox 3.5         ticketmaster   browse-ticketmaster.co.uk-en

en                                   1268341846587_263003   Explorer 8                         browse-ticketmaster.co.uk-en




en                                   1268340310860_388449   Safari 4                           browse-ticketmaster.co.uk-en

en                                   1268342108265_805279   Explorer 8                         browse-ticketmaster.co.uk-en


en                                   1268324165157_75389    Explorer 8                         browse-ticketmaster.co.uk-en

en                                   1268344630326_495407   Explorer 8          tickets        browse-ticketmaster.co.uk-en




en                                   1268347967849_500292   Chrome 4            godspell       browse-ticketmaster.co.uk-en




en                                   1268350437822_643007   Explorer 7                         browse-ticketmaster.co.uk-en


en                                   1268355751928_305649   Chrome 4                           browse-ticketmaster.co.uk-en




en                                   1268375287921_94572    Explorer 7                         browse-ticketmaster.co.uk-en




ForeSee Results, Inc. Confidential                                        398                              Satisfaction Performance Report
Date Created: 04/01/2010




en                                   1268377502424_259172   Firefox 3.5         ticketmaster      browse-ticketmaster.co.uk-en



en                                   1268380728328_713398   Explorer 7                            browse-ticketmaster.co.uk-en



en                                   1268399058408_973787   Explorer 7          ticketmaster      browse-ticketmaster.co.uk-en



en                                   1268399387676_230721   Explorer 6          ticketmaster uk   browse-ticketmaster.co.uk-en




en                                   1268400190492_997969   Explorer 8                            browse-ticketmaster.co.uk-en


en                                   1268400267402_139650   Firefox 3.6                           browse-ticketmaster.co.uk-en

en                                   1268399099062_221723   Explorer 7                            browse-ticketmaster.co.uk-en



en                                   1268400679515_705022   Explorer 6                            browse-getmein.com-en

en                                   1268392935243_429054   Explorer 8                            browse-ticketmaster.co.uk-en

en                                   1268403945989_255741   Explorer 8                            browse-ticketmaster.co.uk-en

en                                   1268405092069_38080    Firefox 3.6                           browse-ticketmaster.co.uk-en



en                                   1268405332832_205348   Explorer 7          ticketmaster      browse-ticketmaster.co.uk-en




ForeSee Results, Inc. Confidential                                        399                                 Satisfaction Performance Report
Date Created: 04/01/2010




en                                   1268405955207_70237    Explorer 6          ticketmaster uk           browse-ticketmaster.co.uk-en


en                                   1268408056762_550152   Explorer 6                                    browse-ticketmaster.co.uk-en

en                                   1268405974515_296050   Explorer 6                                    browse-ticketmaster.co.uk-en


en                                   1268383318418_363712   Explorer 8                                    browse-ticketmaster.co.uk-en



en                                   1268409488988_609762   Explorer 6          ticketmaster box office   browse-ticketmaster.co.uk-en




en                                   1268411793937_832985   Explorer 7                                    browse-ticketmaster.co.uk-en




en                                   1268412778021_616746   Explorer 7          ticketmaster uk           browse-ticketmaster.co.uk-en

en                                   1268411293440_275963   Explorer 8                                    browse-ticketmaster.co.uk-en


en                                   1268372873520_538438   Firefox 3.6                                   browse-ticketmaster.co.uk-en

en                                   1268414277265_329177   Explorer 7                                    browse-ticketmaster.co.uk-en

en                                   1268412930159_341204   Firefox 3.6                                   browse-ticketmaster.co.uk-en


ForeSee Results, Inc. Confidential                                        400                                         Satisfaction Performance Report
Date Created: 04/01/2010




en                                   1268414408696_257150   Explorer 7                            browse-ticketmaster.co.uk-en

en                                   1268415060835_42991    Safari 4                              browse-ticketmaster.co.uk-en


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en                                   1268421752062_963116   Explorer 8                            browse-ticketmaster.co.uk-en

en                                   1268421310640_890418   Explorer 8                            browse-ticketmaster.co.uk-en

en                                   1268426323461_88426    Firefox 3.6                           browse-ticketmaster.co.uk-en




en                                   1268426126405_484297   Explorer 8          beyonce tickets   browse-ticketmaster.co.uk-en


en                                   1268425823753_514087   Explorer 7                            browse-ticketmaster.co.uk-en

en                                   1268425986622_402138   Explorer 8                            browse-ticketmaster.co.uk-en




en                                   1268428990046_536558   Explorer 7          ticketmaster      browse-ticketmaster.co.uk-en




en                                   1268429275803_749400   Firefox 3.6                           browse-ticketmaster.co.uk-en




ForeSee Results, Inc. Confidential                                        401                                 Satisfaction Performance Report
Date Created: 04/01/2010




en                                   1268429350928_521369   Firefox 3                             browse-ticketmaster.co.uk-en




en                                   1268432023535_392809   Explorer 8          ticketmaster uk   browse-ticketmaster.co.uk-en


en                                   1268432596921_315706   Explorer 7                            browse-ticketmaster.co.uk-en



en                                   1268439759484_349135   Explorer 7          ticketmaster      browse-ticketmaster.co.uk-en

en                                   1268460018335_349676   Safari 4                              browse-ticketmaster.co.uk-en

en                                   1268485940744_796832   Explorer 8                            browse-ticketmaster.co.uk-en



en                                   1268487353468_549674   Explorer 7          ticketmaster uk   browse-ticketmaster.co.uk-en



en                                   1268489743865_816889   Explorer 8                            browse-ticketmaster.co.uk-en

en                                   1268491112699_222550   Explorer 7                            browse-ticketmaster.co.uk-en

en                                   1268490575387_915791   Explorer 8                            browse-ticketmaster.co.uk-en




en                                   1268490735816_625140   Firefox 3.6         ticket master     browse-ticketmaster.co.uk-en




ForeSee Results, Inc. Confidential                                        402                                 Satisfaction Performance Report
Date Created: 04/01/2010




en                                   1268495207636_263395   Explorer 8                            browse-ticketmaster.co.uk-en

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en                                   1268500061312_770590   Explorer 7          ticketmaster uk   browse-ticketmaster.co.uk-en




en                                   1268498771277_587151   Firefox 3.6         the lion king     browse-ticketmaster.co.uk-en

en                                   1268505196088_632360   Explorer 8                            browse-ticketmaster.co.uk-en




en                                   1268504410648_571812   Explorer 8                            browse-ticketmaster.co.uk-en



en                                   1268505681780_993394   Explorer 8                            browse-getmein.com-en


en                                   1268507903698_809527   Explorer 8                            browse-ticketmaster.co.uk-en

en                                   1268504106449_862231   Firefox 3.6                           browse-ticketmaster.co.uk-en



en                                   1268500868292_56212    Firefox 3.5                           browse-ticketmaster.co.uk-en

en                                   1268510102412_403452   Firefox 3                             browse-ticketmaster.co.uk-en


ForeSee Results, Inc. Confidential                                        403                                 Satisfaction Performance Report
Date Created: 04/01/2010




en                                   1268509702465_348959   Explorer 7                            browse-ticketmaster.co.uk-en



en                                   1268513919860_947096   Explorer 7                            browse-ticketmaster.co.uk-en



en                                   1268512017073_680139   Explorer 8          ticket master     browse-ticketmaster.co.uk-en


en                                   1268513879031_350841   Explorer 8                            browse-ticketmaster.co.uk-en

en                                   1268515420341_833995   Explorer 8                            browse-ticketmaster.co.uk-en




en                                   1268515164843_182540   Explorer 8          men arena         browse-ticketmaster.co.uk-en

en                                   1268516232211_761467   Explorer 7                            browse-ticketmaster.co.uk-en

en                                   1268513682397_963663   Firefox 3.5                           browse-ticketmaster.co.uk-en

en                                   1268511695255_187146   Explorer 8                            browse-ticketmaster.co.uk-en

en                                   1268519687568_146825   Explorer 8                            browse-ticketmaster.co.uk-en


en                                   1268522362812_737090   Explorer 7                            browse-ticketmaster.co.uk-en




en                                   1268522192687_341518   Explorer 7          ticketmaster uk   browse-ticketmaster.co.uk-en




ForeSee Results, Inc. Confidential                                        404                                 Satisfaction Performance Report
Date Created: 04/01/2010




en                                   1268523119742_318533   Explorer 8          ticketmaster               browse-ticketmaster.co.uk-en




en                                   1268520971607_654228   Explorer 8          ticketmaster uk            browse-ticketmaster.co.uk-en

en                                   1268526850752_160493   Explorer 8                                     browse-ticketmaster.co.uk-en

en                                   1268529139200_684204   Chrome 4                                       browse-ticketmaster.co.uk-en

en                                   1268522178203_464303   Firefox 3.6                                    browse-ticketmaster.co.uk-en




en                                   1268572682328_827555   Explorer 8          ticketmaster               browse-ticketmaster.co.uk-en

en                                   1268576568655_769533   Firefox 3.5                                    browse-ticketmaster.co.uk-en

en                                   1268573264899_743704   Firefox 3.5                                    browse-ticketmaster.co.uk-en


en                                   1268578489855_801686   Explorer 8                                     browse-ticketmaster.co.uk-en

en                                   1268582157867_339087   Explorer 8                                     browse-ticketmaster.co.uk-en

en                                   1268583196304_631871   Firefox 3.6                                    browse-ticketmaster.co.uk-en




en                                   1268585954591_533106   Safari 4            ticket war of the worlds   browse-ticketmaster.co.uk-en




ForeSee Results, Inc. Confidential                                        405                                          Satisfaction Performance Report
Date Created: 04/01/2010




en                                   1268589178865_663673   Explorer 8                            browse-getmein.com-en


en                                   1268588627598_688595   Explorer 7                            browse-ticketmaster.co.uk-en

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en                                   1268600742137_505960   Explorer 7                            browse-ticketmaster.co.uk-en




en                                   1268603414437_702138   Explorer 8          ticketmaster uk   browse-ticketmaster.co.uk-en

en                                   1268608609828_626986   Explorer 7                            browse-ticketmaster.co.uk-en

en                                   1268608792714_329073   Explorer 8                            browse-ticketmaster.co.uk-en




en                                   1268637941313_165842   Explorer 8          ticketmaster uk   browse-ticketmaster.co.uk-en

en                                   1268665722878_939816   Safari 4                              browse-ticketmaster.co.uk-en

en                                   1268664248298_29426    Firefox 3.6                           browse-ticketmaster.co.uk-en




ForeSee Results, Inc. Confidential                                        406                                 Satisfaction Performance Report
Date Created: 04/01/2010




en                                   1268665769232_931      Firefox 3.6                                        browse-ticketmaster.co.uk-en

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en                                   1268658649818_994939   Firefox 3.6                                        browse-ticketmaster.co.uk-en

en                                   1268665722338_764373   Explorer 8                                         browse-ticketmaster.co.uk-en




en                                   1268672767795_903030   Explorer 8          ticketmaster uk                browse-ticketmaster.co.uk-en

en                                   1268672807920_615979   Explorer 7                                         browse-ticketmaster.co.uk-en

en                                   1268673882299_2211     Firefox 3.6                                        browse-ticketmaster.co.uk-en




en                                   1268674607402_968728   Explorer 8          ticketmaster                   browse-ticketmaster.co.uk-en




                                                                                official website for reading
en                                   1268677329671_706709   Explorer 6          festival                       browse-ticketmaster.co.uk-en



en                                   1268679856294_654689   Firefox 3.5         ticketmaster                   browse-ticketmaster.co.uk-en




en                                   1268680349182_99269    Explorer 7                                         browse-getmein.com-en




ForeSee Results, Inc. Confidential                                        407                                              Satisfaction Performance Report
Date Created: 04/01/2010




en                                   1268682624525_940970   Firefox 3.5                                      browse-ticketmaster.co.uk-en




en                                   1268684918126_605097   Safari 4            ticketmaster                 browse-ticketmaster.co.uk-en




en                                   1268679586585_746030   Firefox 3.6         t in the park ticketmaster   browse-ticketmaster.co.uk-en

en                                   1268686279350_72684    Explorer 8                                       browse-ticketmaster.co.uk-en




en                                   1268680705716_658106   Explorer 8          ticketmaster uk              browse-ticketmaster.co.uk-en




en                                   1268687987614_987664   Explorer 8          rod stewart tour dates       browse-ticketmaster.co.uk-en




en                                   1268703206064_242478   Safari 4                                         browse-ticketmaster.co.uk-en

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en                                   1268752012730_250805   Explorer 6                                       browse-ticketmaster.co.uk-en


ForeSee Results, Inc. Confidential                                        408                                            Satisfaction Performance Report
Date Created: 04/01/2010




en                                   1268753535326_968782   Firefox 3                                   browse-ticketmaster.co.uk-en

en                                   1268734484502_31701    Explorer 8                                  browse-ticketmaster.co.uk-en




en                                   1268753221031_213741   Explorer 7          ticketmaster            browse-ticketmaster.co.uk-en




en                                   1268747140547_313390   Explorer 7          TICKETMASTER            browse-ticketmaster.co.uk-en

en                                   1268753662240_218914   Firefox 3.5                                 browse-ticketmaster.co.uk-en




en                                   1268755888439_311506   Safari 4            v festival tickets      browse-ticketmaster.co.uk-en

en                                   1268756458561_55904    Explorer 8                                  browse-ticketmaster.co.uk-en




en                                   1268758455066_209077   Explorer 8          michael buble tickets   browse-ticketmaster.co.uk-en

en                                   1268759568187_794906   Explorer 7                                  browse-ticketmaster.co.uk-en

en                                   1268761034994_988517   Firefox 3.6                                 browse-ticketmaster.co.uk-en




ForeSee Results, Inc. Confidential                                        409                                       Satisfaction Performance Report
Date Created: 04/01/2010




en                                   1268765539454_125481   Explorer 8                                        browse-getmein.com-en


en                                   1268766143302_275975   Firefox 3.5                                       browse-ticketmaster.co.uk-en



en                                   1268765143517_10175    Firefox 3.6                                       browse-ticketmaster.co.uk-en

en                                   1268767110051_335901   Explorer 7                                        browse-ticketmaster.co.uk-en




en                                   1268767877278_549951   Explorer 6          black eyed peas uk tour dates browse-ticketmaster.co.uk-en



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en                                   1268769344875_924474   Explorer 8                                        browse-ticketmaster.co.uk-en




en                                   1268771633375_339152   Explorer 8          ticketmaster scotland         browse-ticketmaster.co.uk-en

en                                   1268772752218_553274   Explorer 8                                        browse-ticketmaster.co.uk-en

en                                   1268776675765_510805   Explorer 8                                        browse-ticketmaster.co.uk-en




ForeSee Results, Inc. Confidential                                        410                                             Satisfaction Performance Report
Date Created: 04/01/2010




en                                   1268778882405_722863   Explorer 8          ticketmaster            browse-ticketmaster.co.uk-en




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en                                   1268838558852_565273   Firefox 3.6         ticketmaster uk         browse-ticketmaster.co.uk-en

en                                   1268837253604_493756   Explorer 8                                  browse-ticketmaster.co.uk-en



en                                   1268840920078_632491   Explorer 8                                  browse-ticketmaster.co.uk-en


en                                   1268839283051_36079    Explorer 8                                  browse-ticketmaster.co.uk-en




                                                                                ticketmaster customer
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en                                   1268844210622_621007   Explorer 6                                  browse-ticketmaster.co.uk-en




ForeSee Results, Inc. Confidential                                        411                                       Satisfaction Performance Report
Date Created: 04/01/2010




en                                   1268841599034_352010   Explorer 8          ticketmaster      browse-ticketmaster.co.uk-en


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en                                   1268860334468_59335    Explorer 8                            browse-ticketmaster.co.uk-en


en                                   1268864152491_307229   Explorer 8          ticketer.co.uk    browse-ticketmaster.co.uk-en




en                                   1268863402702_384416   Firefox 3.6         ticket master     browse-ticketmaster.co.uk-en


en                                   1268864142162_158932   Firefox 3.6                           browse-ticketmaster.co.uk-en

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en                                   1268905294417_514005   Safari 4            ticketmaster uk   browse-ticketmaster.co.uk-en

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en                                   1268920300596_173909   Explorer 8                            browse-ticketmaster.co.uk-en


ForeSee Results, Inc. Confidential                                        412                                 Satisfaction Performance Report
Date Created: 04/01/2010




en                                   1268923539990_801983   Safari 4                              browse-ticketmaster.co.uk-en

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en                                   1268925957073_290332   Firefox 3.6                           browse-ticketmaster.co.uk-en




en                                   1268928547632_175158   Explorer 8          ticketmaster uk   browse-ticketmaster.co.uk-en

en                                   1268929117913_930704   Explorer 7                            browse-ticketmaster.co.uk-en




en                                   1268929470555_241204   Explorer 7          ticketmaster uk   browse-getmein.com-en

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en                                   1268929984503_211756   Safari 4                              browse-ticketmaster.co.uk-en

en                                   1268931698332_108022   Explorer 7                            browse-ticketmaster.co.uk-en




en                                   1268937040718_763749   Explorer 8          ticketmaster      browse-ticketmaster.co.uk-en

en                                   1268937664312_210638   Explorer 7                            browse-ticketmaster.co.uk-en

en                                   1268936499387_457477   Firefox 3.6                           browse-ticketmaster.co.uk-en


en                                   1268939257526_828082   Explorer 7                            browse-ticketmaster.co.uk-en

en                                   1268937225207_68777    Explorer 8                            browse-ticketmaster.co.uk-en




ForeSee Results, Inc. Confidential                                        413                                 Satisfaction Performance Report
Date Created: 04/01/2010




en                                   1268939973699_40221    Firefox 3.5                                  browse-ticketmaster.co.uk-en

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en                                   1268953454828_980371   Explorer 8                                   browse-ticketmaster.co.uk-en


en                                   1268955132909_373649   Firefox 3.6                                  browse-ticketmaster.co.uk-en




en                                   1268973852064_397748   Explorer 6          dancing on ice tickets   browse-ticketmaster.co.uk-en




en                                   1268984198078_469617   Explorer 8          ticketmaster             browse-ticketmaster.co.uk-en


en                                   1268985477009_320334   Explorer 7                                   browse-getmein.com-en




ForeSee Results, Inc. Confidential                                        414                                        Satisfaction Performance Report
Date Created: 04/01/2010




en                                   1269005036160_385539   Explorer 7         ticketmaster uk   browse-ticketmaster.co.uk-en


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en                                   1269015303759_791494   Explorer 8         ticketmaster uk   browse-ticketmaster.co.uk-en

en                                   1269016299302_583913   Explorer 6                           browse-ticketmaster.co.uk-en

en                                   1268990320677_49307    Explorer 7                           browse-ticketmaster.co.uk-en


en                                   1269020370650_530288   Explorer 8                           browse-ticketmaster.com-en

en                                   1269023834059_722960   Explorer 8                           browse-ticketmaster.co.uk-en




en                                   1269026153093_530507   Safari 4           ticketmaster uk   browse-ticketmaster.co.uk-en

en                                   1269021183837_760379   Explorer 8                           browse-ticketmaster.co.uk-en




ForeSee Results, Inc. Confidential                                       415                                 Satisfaction Performance Report
Date Created: 04/01/2010




en                                   1269026230201_893457   Explorer 7                            browse-ticketmaster.co.uk-en




en                                   1269028581703_934944   Explorer 8          u2. miami         browse-ticketmaster.com-en

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en                                   1269031297216_950662   Firefox 3.6                           browse-ticketmaster.co.uk-en

en                                   1269024752937_940954   Explorer 7                            browse-ticketmaster.co.uk-en




en                                   1269030746409_109418   Explorer 8                            browse-ticketmaster.co.uk-en

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en                                   1269033103778_133008   Chrome 4.1          ticketmaster uk   browse-ticketmaster.co.uk-en




en                                   1269038957250_57503    Explorer 7                            browse-ticketmaster.co.uk-en




ForeSee Results, Inc. Confidential                                        416                                 Satisfaction Performance Report
Date Created: 04/01/2010




en                                   1269039661766_954535   Explorer 8                       browse-ticketmaster.co.uk-en




en                                   1269040251531_729450   Explorer 7                       browse-ticketmaster.co.uk-en




en                                   1269041040217_406185   Explorer 8         ticketmster   browse-ticketmaster.co.uk-en

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en                                   1269042814338_732593   Explorer 8                       browse-ticketmaster.co.uk-en


en                                   1269045305204_840691   Explorer 8                       browse-ticketmaster.co.uk-en


en                                   1269070789000_950557   Explorer 8                       browse-getmein.com-en


en                                   1269070528851_918988   Explorer 8                       browse-ticketmaster.co.uk-en


en                                   1269064598813_626361   Explorer 8                       browse-ticketmaster.co.uk-en

en                                   1269093037140_723811   Explorer 7                       browse-ticketmaster.co.uk-en

en                                   1269091160855_118674   Explorer 8                       browse-ticketmaster.co.uk-en




ForeSee Results, Inc. Confidential                                       417                             Satisfaction Performance Report
Date Created: 04/01/2010




en                                   1269095749872_900438   Explorer 8                                   browse-ticketmaster.co.uk-en

en                                   1269097419687_378286   Explorer 7                                   browse-ticketmaster.co.uk-en




en                                   1269096700335_250252   Explorer 8                                   browse-ticketmaster.co.uk-en


en                                   1269096552847_151404   Explorer 8                                   browse-ticketmaster.co.uk-en

en                                   1269098846681_880260   Firefox 3                                    browse-ticketmaster.co.uk-en




en                                   1269101134279_382784   Explorer 8          ticket master            browse-ticketmaster.co.uk-en




en                                   1269102356612_391873   Explorer 8          braehead arena tickets   browse-ticketmaster.co.uk-en


en                                   1269097762673_827017   Explorer 7                                   browse-ticketmaster.co.uk-en

en                                   1269107522283_925870   Explorer 7                                   browse-ticketmaster.co.uk-en




en                                   1269106640055_262290   Firefox 3.5         ticketmaster             browse-ticketmaster.co.uk-en



en                                   1269106556257_454735   Explorer 7                                   browse-ticketmaster.co.uk-en




ForeSee Results, Inc. Confidential                                        418                                        Satisfaction Performance Report
Date Created: 04/01/2010




en                                   1269106935627_74351    Explorer 8         ticketmaster uk   browse-ticketmaster.co.uk-en

en                                   1269108463500_571501   Explorer 7                           browse-ticketmaster.co.uk-en

en                                   1269109894237_627351   Explorer 8                           browse-ticketmaster.co.uk-en




en                                   1269113106655_527331   Explorer 7                           browse-getmein.com-en



en                                   1269115790127_93790    Explorer 7         ticketmaster      browse-ticketmaster.co.uk-en




en                                   1269118442042_677572   Safari 4           ticketmaster uk   browse-ticketmaster.co.uk-en




ForeSee Results, Inc. Confidential                                       419                                 Satisfaction Performance Report
Date Created: 04/01/2010




en                                   1269123372790_60387    Explorer 8         browse-getmein.com-en

en                                   1269121735609_614077   Explorer 8         browse-ticketmaster.co.uk-en


en                                   1269126777109_643416   Explorer 7         browse-ticketmaster.co.uk-en

en                                   1269182670640_585365   Explorer 8         browse-ticketmaster.co.uk-en




ForeSee Results, Inc. Confidential                                       420               Satisfaction Performance Report
Date Created: 04/01/2010




en                                   1269184827622_873506   Explorer 8                             browse-ticketmaster.co.uk-en




en                                   1269184154140_638763   Explorer 7         ticketmaster uk     browse-ticketmaster.co.uk-en

en                                   1269189409468_878894   Explorer 7                             browse-ticketmaster.co.uk-en

en                                   1269193311075_6823     Explorer 7                             browse-ticketmaster.co.uk-en




en                                   1269194344356_793211   Firefox 3          ticket masters uk   browse-ticketmaster.co.uk-en


en                                   1269196508494_549533   Explorer 8                             browse-ticketmaster.co.uk-en

en                                   1269200723458_321271   Explorer 7                             browse-ticketmaster.co.uk-en

en                                   1269200642250_451630   Explorer 7                             browse-ticketmaster.co.uk-en


en                                   1269203555128_349652   Firefox 3                              browse-ticketmaster.co.uk-en




en                                   1269203102625_966915   Explorer 6                             browse-ticketmaster.com-en

en                                   1269201567153_531940   Firefox 3                              browse-ticketmaster.co.uk-en




ForeSee Results, Inc. Confidential                                       421                                   Satisfaction Performance Report
Date Created: 04/01/2010




en                                   1269201733293_832988   Explorer 8                                   browse-ticketmaster.co.uk-en




en                                   1269205256296_264609   Explorer 7         scouting for girls tour   browse-ticketmaster.co.uk-en

en                                   1269208491802_572167   Explorer 8                                   browse-ticketmaster.co.uk-en

en                                   1269211912018_671146   Explorer 6                                   browse-ticketmaster.co.uk-en



en                                   1269217786002_552581   Explorer 8                                   browse-ticketmaster.co.uk-en

en                                   1269261721601_565908   Safari 4                                     browse-ticketmaster.co.uk-en

en                                   1269264828801_150621   Explorer 8                                   browse-ticketmaster.co.uk-en

en                                   1269265362676_749757   Explorer 6                                   browse-ticketmaster.co.uk-en


en                                   1269266894646_699984   Explorer 6         tiketmaster               browse-ticketmaster.co.uk-en




ForeSee Results, Inc. Confidential                                       422                                         Satisfaction Performance Report
Date Created: 04/01/2010




en                                   1269270088627_971138   Explorer 7                                browse-ticketmaster.co.uk-en

en                                   1269271069267_521315   Safari 4                                  browse-ticketmaster.co.uk-en

en                                   1269272501971_429195   Explorer 8                                browse-ticketmaster.co.uk-en

en                                   1269272514356_884876   Explorer 7                                browse-ticketmaster.co.uk-en

en                                   1269275672884_48983    Explorer 7                                browse-ticketmaster.co.uk-en




en                                   1269275938344_561875   Explorer 7         paolo nutini tickets   browse-getmein.com-en

en                                   1269278357280_983788   Explorer 7                                browse-ticketmaster.co.uk-en

en                                   1269283440651_497387   Explorer 8                                browse-ticketmaster.co.uk-en




en                                   1269285766549_88016    Explorer 8         ticketmaster           browse-ticketmaster.co.uk-en




ForeSee Results, Inc. Confidential                                       423                                      Satisfaction Performance Report
Date Created: 04/01/2010




en                                   1269284735354_825401   Chrome 4.1                           browse-ticketmaster.co.uk-en

en                                   1269281928453_132135   Explorer 8                           browse-ticketmaster.co.uk-en

en                                   1269288986545_908016   Explorer 8                           browse-ticketmaster.co.uk-en




en                                   1269289475874_228207   Explorer 8         ticketmaster uk   browse-ticketmaster.co.uk-en


en                                   1269287593865_67491    Explorer 8                           browse-ticketmaster.co.uk-en




ForeSee Results, Inc. Confidential                                       424                                 Satisfaction Performance Report
Date Created: 04/01/2010




en                                   1269286812125_865344   Explorer 8         ticketmaster uk   browse-ticketmaster.co.uk-en




en                                   1269293213555_215385   Explorer 7         ticket master     browse-ticketmaster.co.uk-en


en                                   1269295242119_698741   Explorer 8                           browse-ticketmaster.co.uk-en




en                                   1269292848093_758177   Explorer 7         ticketmaster      browse-ticketmaster.co.uk-en


en                                   1269294085866_677254   Explorer 8                           browse-ticketmaster.co.uk-en




en                                   1269297528296_375648   Explorer 6         concert tickets   browse-ticketmaster.co.uk-en




ForeSee Results, Inc. Confidential                                       425                                 Satisfaction Performance Report
Date Created: 04/01/2010




en                                   1269296690288_296870   Explorer 8                                  browse-ticketmaster.co.uk-en




en                                   1269296946543_96359    Safari 3.2                                  browse-getmein.com-en

en                                   1269303341177_975680   Explorer 8                                  browse-ticketmaster.co.uk-en

en                                   1269309285753_724385   Firefox 3.5                                 browse-ticketmaster.co.uk-en




en                                   1269347104900_188774   Explorer 6          the lion king tickets   browse-ticketmaster.co.uk-en

en                                   1269349629843_352170   Explorer 6                                  browse-ticketmaster.co.uk-en




en                                   1269349878649_334447   Explorer 7          ticketmaster co uk      browse-ticketmaster.co.uk-en

en                                   1269353724343_1153     Explorer 6                                  browse-ticketmaster.co.uk-en

en                                   1269354139854_771387   Explorer 6                                  browse-ticketmaster.co.uk-en


en                                   1269357208178_21840    Explorer 8                                  browse-ticketmaster.co.uk-en

en                                   1269364311123_600496   Explorer 8                                  browse-ticketmaster.co.uk-en




ForeSee Results, Inc. Confidential                                        426                                       Satisfaction Performance Report
Date Created: 04/01/2010




en                                   1269365031090_874453   Explorer 8         ticketmaster uk           browse-ticketmaster.co.uk-en




en                                   1269362122464_994267   Explorer 8                                   browse-ticketmaster.co.uk-en

en                                   1269365789888_431762   Explorer 8                                   browse-ticketmaster.co.uk-en



en                                   1269365617746_763135   Chrome 4.1         ticket master             browse-ticketmaster.co.uk-en




en                                   1269349083516_32067    Safari 4           ticketmaster              browse-ticketmaster.co.uk-en




en                                   1269368694225_88233    Explorer 8         neil diamond tour dates   browse-ticketmaster.co.uk-en

en                                   1269369924061_26437    Explorer 8                                   browse-ticketmaster.co.uk-en




ForeSee Results, Inc. Confidential                                       427                                         Satisfaction Performance Report
Date Created: 04/01/2010




en                                   1269370832606_811765   Explorer 7          ticketmaster uk   browse-ticketmaster.co.uk-en


en                                   1269341258839_781956   Firefox 3.5                           browse-ticketmaster.co.uk-en

en                                   1269376924022_802830   Firefox 3.5                           browse-ticketmaster.co.uk-en

en                                   1269375701839_390173   Safari 4                              browse-ticketmaster.co.uk-en




en                                   1269379290877_360582   Explorer 6          ticketmaster      browse-ticketmaster.co.uk-en


en                                   1269375394788_989574   Explorer 8                            browse-ticketmaster.co.uk-en




en                                   1269384063234_620223   Explorer 8          men arena         browse-ticketmaster.co.uk-en


en                                   1269392764593_513022   Explorer 7          ticketmaster      browse-ticketmaster.co.uk-en

en                                   1269399892406_389866   Explorer 6                            browse-ticketmaster.co.uk-en

en                                   1269425525789_763269   Explorer 7                            browse-ticketmaster.co.uk-en




en                                   1269436454809_251913   Explorer 8          ticketmaster uk   browse-ticketmaster.co.uk-en

en                                   1269429604401_912054   Explorer 8                            browse-ticketmaster.co.uk-en


en                                   1269439589031_351692   Explorer 6          ticketmaster      browse-ticketmaster.co.uk-en




ForeSee Results, Inc. Confidential                                        428                                 Satisfaction Performance Report
Date Created: 04/01/2010




en                                   1269439077345_826077   Explorer 7                        browse-ticketmaster.co.uk-en

en                                   1269440110421_721656   Explorer 7                        browse-ticketmaster.co.uk-en

en                                   1269441056194_566971   Explorer 6                        browse-ticketmaster.co.uk-en

en                                   1269446542574_454085   Explorer 7                        browse-ticketmaster.co.uk-en



en                                   1269445557239_419322   Firefox 3                         browse-ticketmaster.co.uk-en


en                                   1269460545156_596372   Explorer 7                        browse-ticketmaster.co.uk-en

en                                   1269460393622_107953   Explorer 8                        browse-ticketmaster.co.uk-en




en                                   1269463099494_914162   Explorer 7         ticketmaster   browse-ticketmaster.co.uk-en

en                                   1269461723796_84906    Explorer 8                        browse-ticketmaster.co.uk-en




en                                   1269463611768_500356   Explorer 8         ticketmaster   browse-ticketmaster.co.uk-en




en                                   1269460421778_992404   Explorer 8                        browse-ticketmaster.co.uk-en

en                                   1269466077076_7080     Explorer 8                        browse-ticketmaster.co.uk-en

en                                   1269467189765_331345   Explorer 7                        browse-ticketmaster.co.uk-en




ForeSee Results, Inc. Confidential                                       429                              Satisfaction Performance Report
Date Created: 04/01/2010




en                                   1269469378353_593739   Firefox 3.5         ticketmaster      browse-ticketmaster.co.uk-en




en                                   1269467585009_451967   Firefox 3           theatre tickets   browse-ticketmaster.co.uk-en


en                                   1269469837797_357238   Explorer 8                            browse-ticketmaster.co.uk-en



en                                   1269470932840_107910   Firefox 3.6                           browse-ticketmaster.co.uk-en


en                                   1269483701188_205992   Explorer 6                            browse-ticketmaster.co.uk-en




en                                   1269499842262_219412   Explorer 8          ticketmaster uk   browse-ticketmaster.co.uk-en

en                                   1269502620500_802729   Safari 4                              browse-ticketmaster.co.uk-en

en                                   1269518999852_538379   Explorer 7                            browse-ticketmaster.co.uk-en

en                                   1269521056713_831621   Explorer 6                            browse-ticketmaster.co.uk-en


en                                   1269523233330_700219   Explorer 6                            browse-ticketmaster.co.uk-en


ForeSee Results, Inc. Confidential                                        430                                 Satisfaction Performance Report
Date Created: 04/01/2010




en                                   1269523456598_829002   Explorer 8                           browse-ticketmaster.co.uk-en

en                                   1269525870744_754264   Explorer 8                           browse-ticketmaster.co.uk-en

en                                   1269525927443_480667   Explorer 7                           browse-ticketmaster.co.uk-en




en                                   1269527713207_182619   Explorer 8         www.norwich.uea   browse-ticketmaster.co.uk-en

en                                   1269527501243_55179    Explorer 8                           browse-ticketmaster.co.uk-en

en                                   1269529597128_439082   Explorer 6                           browse-ticketmaster.co.uk-en

en                                   1269530346944_294813   Explorer 8                           browse-ticketmaster.co.uk-en




en                                   1269533618390_382243   Explorer 6         ticketmaster uk   browse-ticketmaster.co.uk-en

en                                   1269534033062_497      Explorer 7                           browse-ticketmaster.co.uk-en

en                                   1269534513406_519210   Explorer 6                           browse-ticketmaster.co.uk-en


en                                   1269509541263_669210   Explorer 7                           browse-ticketmaster.co.uk-en

en                                   1269537757203_407811   Explorer 7                           browse-ticketmaster.co.uk-en




en                                   1269537131077_78621    Explorer 8                           browse-ticketmaster.co.uk-en




ForeSee Results, Inc. Confidential                                       431                                 Satisfaction Performance Report
Date Created: 04/01/2010




en                                   1269541416828_919756   Explorer 7                         browse-ticketmaster.co.uk-en

en                                   1269540311027_457335   Safari 4                           browse-ticketmaster.co.uk-en


en                                   1269541378298_464580   Explorer 8                         browse-ticketmaster.co.uk-en



en                                   1269544495859_191003   Explorer 7                         browse-ticketmaster.co.uk-en


en                                   1269546143831_579769   Explorer 6                         browse-ticketmaster.co.uk-en




en                                   1269545344109_311337   Explorer 8                         browse-ticketmaster.co.uk-en


en                                   1269547173125_816414   Explorer 8                         browse-ticketmaster.co.uk-en

en                                   1269530545659_502657   Explorer 8                         browse-ticketmaster.co.uk-en

en                                   1269547935278_453394   Firefox 3.6                        browse-ticketmaster.co.uk-en

en                                   1269548515907_777134   Explorer 8                         browse-ticketmaster.co.uk-en

en                                   1269551607071_304764   Firefox 3.6                        browse-ticketmaster.co.uk-en

en                                   1269549390878_719898   Explorer 8                         browse-ticketmaster.co.uk-en



en                                   1269549296088_973700   Explorer 8          TICKETMASTER   browse-ticketmaster.co.uk-en

en                                   1269551673247_730480   Explorer 8                         browse-ticketmaster.co.uk-en


ForeSee Results, Inc. Confidential                                        432                              Satisfaction Performance Report
Date Created: 04/01/2010




en                                   1269504191175_416919   Explorer 8                            browse-ticketmaster.co.uk-en




en                                   1269553669875_289034   Explorer 8                            browse-ticketmaster.co.uk-en


en                                   1269553310216_867427   Firefox 3.6                           browse-ticketmaster.co.uk-en




en                                   1269554302375_798717   Explorer 8          ticketmaster uk   browse-ticketmaster.co.uk-en

en                                   1269553408062_827723   Explorer 8                            browse-ticketmaster.co.uk-en


en                                   1269532754080_472855   Firefox 3.6                           browse-ticketmaster.co.uk-en

en                                   1269555072577_977730   Explorer 8                            browse-ticketmaster.co.uk-en


en                                   1269554721153_121076   Firefox 3.6                           browse-ticketmaster.co.uk-en




en                                   1269555880876_325690   Firefox 3.5                           browse-ticketmaster.co.uk-en




en                                   1269555615959_603449   Explorer 7          ticketmaster      browse-ticketmaster.co.uk-en

en                                   1269555857756_300720   Explorer 7                            browse-ticketmaster.co.uk-en

en                                   1269555882808_688247   Explorer 8                            browse-ticketmaster.co.uk-en


en                                   1269556093421_467483   Explorer 7                            browse-ticketmaster.co.uk-en


ForeSee Results, Inc. Confidential                                        433                                 Satisfaction Performance Report
Date Created: 04/01/2010




en                                   1269557026609_72629    Explorer 8                               browse-ticketmaster.co.uk-en

en                                   1269558211938_768717   Explorer 7                               browse-ticketmaster.co.uk-en

en                                   1269569478965_54927    Explorer 8                               browse-ticketmaster.co.uk-en

en                                   1269589093212_688132   Explorer 6                               browse-ticketmaster.co.uk-en


en                                   1269608376351_591866   Explorer 7                               browse-ticketmaster.co.uk-en

en                                   1269610874146_473223   Explorer 7                               browse-ticketmaster.co.uk-en




en                                   1269611772652_71666    Explorer 8                               browse-ticketmaster.co.uk-en

en                                   1269614676094_201862   Explorer 7                               browse-ticketmaster.co.uk-en



en                                   1269614196187_744291   Explorer 7          ticketmaster         browse-ticketmaster.co.uk-en




en                                   1269559267658_680225   Firefox 3.6         frankie boyle live   browse-ticketmaster.co.uk-en

en                                   1269617684984_583194   Explorer 8                               browse-ticketmaster.co.uk-en

en                                   1269617957414_639092   Firefox 3                                browse-getmein.com-en

en                                   1269618544499_552750   Explorer 7                               browse-ticketmaster.co.uk-en

en                                   1269618505698_81457    Explorer 7                               browse-ticketmaster.co.uk-en




ForeSee Results, Inc. Confidential                                        434                                    Satisfaction Performance Report
Date Created: 04/01/2010




en                                   1269621255280_492145   Safari 4                                     browse-ticketmaster.co.uk-en




en                                   1269620864742_126556   Explorer 8          www.ticketmaster.co.uk   browse-ticketmaster.co.uk-en




en                                   1269624937971_356282   Explorer 8          ticketmaster             browse-ticketmaster.co.uk-en

en                                   1269628017087_291452   Explorer 8                                   browse-ticketmaster.co.uk-en




en                                   1269627863491_620430   Explorer 8          ticketmaster             browse-ticketmaster.co.uk-en


en                                   1269628054991_620829   Firefox 3.6                                  browse-ticketmaster.co.uk-en

en                                   1269636599631_775898   Safari 4                                     browse-ticketmaster.co.uk-en

en                                   1269636558781_380897   Explorer 7                                   browse-ticketmaster.co.uk-en

en                                   1269636937302_459997   Safari 4                                     browse-ticketmaster.co.uk-en

en                                   1269628989236_57881    Explorer 8                                   browse-ticketmaster.co.uk-en

en                                   1269639931235_816527   Explorer 8                                   browse-ticketmaster.co.uk-en

en                                   1269637676625_48754    Explorer 8                                   browse-ticketmaster.co.uk-en

en                                   1269640794293_840966   Explorer 8                                   browse-ticketmaster.co.uk-en

en                                   1269640111790_322994   Firefox 3.6                                  browse-ticketmaster.co.uk-en




ForeSee Results, Inc. Confidential                                        435                                        Satisfaction Performance Report
Date Created: 04/01/2010




en                                   1269643117995_864273   Explorer 8                           browse-ticketmaster.co.uk-en




en                                   1269641656101_734865   Explorer 8         ticketmaster uk   browse-ticketmaster.co.uk-en


en                                   1269643027250_648417   Explorer 8                           browse-ticketmaster.co.uk-en

en                                   1269651235859_834071   Explorer 8                           browse-ticketmaster.co.uk-en




en                                   1269594100868_654829   Safari 4           ticketmaster      browse-ticketmaster.co.uk-en

en                                   1269692601436_755731   Explorer 7                           browse-ticketmaster.co.uk-en

en                                   1269693472098_40831    Safari 4                             browse-ticketmaster.co.uk-en




en                                   1269695170187_137976   Explorer 8         ticketmaster uk   browse-ticketmaster.co.uk-en

en                                   1269699235708_620862   Explorer 8                           browse-ticketmaster.co.uk-en




ForeSee Results, Inc. Confidential                                       436                                 Satisfaction Performance Report
Date Created: 04/01/2010




en                                   1269699356281_620074   Explorer 8          ticketmaster uk   browse-ticketmaster.co.uk-en

en                                   1269699893530_888891   Explorer 8                            browse-ticketmaster.co.uk-en

en                                   1269702002852_419003   Explorer 8                            browse-ticketmaster.co.uk-en




en                                   1269702789862_424101   Explorer 8          ticketmaster      browse-ticketmaster.co.uk-en

en                                   1269695649390_1146     Explorer 7                            browse-ticketmaster.co.uk-en

en                                   1269708921426_232293   Explorer 8                            browse-ticketmaster.co.uk-en

en                                   1269710392079_52855    Explorer 8                            browse-ticketmaster.co.uk-en

en                                   1269716385726_978613   Explorer 8                            browse-ticketmaster.co.uk-en


en                                   1269714500928_267661   Safari 4                              browse-ticketmaster.co.uk-en

en                                   1269717961196_99078    Explorer 8                            browse-ticketmaster.co.uk-en

en                                   1269717920795_477482   Firefox 3.6                           browse-ticketmaster.co.uk-en


en                                   1269719036379_256587   Safari 4                              browse-ticketmaster.co.uk-en

en                                   1269720207740_453989   Explorer 7                            browse-ticketmaster.com-en


en                                   1269699690817_773928   Firefox 3.5                           browse-ticketmaster.co.uk-en




ForeSee Results, Inc. Confidential                                        437                                 Satisfaction Performance Report
Date Created: 04/01/2010




en                                   1269720138031_609712   Explorer 7                            browse-ticketmaster.co.uk-en

en                                   1269724199546_278797   Explorer 7                            browse-ticketmaster.co.uk-en


en                                   1269725222075_861620   Explorer 8          ticketmaster      browse-ticketmaster.co.uk-en




en                                   1269728407026_126487   Explorer 8          ticketmaster      browse-ticketmaster.co.uk-en



en                                   1269730333778_22294    Explorer 8          ticketmaster      browse-ticketmaster.co.uk-en

en                                   1269731734696_215666   Firefox 3.5                           browse-ticketmaster.co.uk-en


en                                   1269731191488_240213   Safari 4                              browse-ticketmaster.co.uk-en

en                                   1269736903196_476806   Explorer 8                            browse-ticketmaster.co.uk-en




en                                   1269720053768_513791   Explorer 7          ticketmaster uk   browse-ticketmaster.co.uk-en

en                                   1269753376537_320135   Firefox 3.6                           browse-ticketmaster.co.uk-en

en                                   1269767079245_997231   Firefox 3                             browse-getmein.com-en


en                                   1269781398759_73749    Chrome 4.1                            browse-ticketmaster.co.uk-en




ForeSee Results, Inc. Confidential                                        438                                 Satisfaction Performance Report
Date Created: 04/01/2010




en                                   1269780570972_771205   Explorer 8                                          browse-ticketmaster.co.uk-en

en                                   1269778298897_454483   Firefox 3.6                                         browse-ticketmaster.co.uk-en

en                                   1269787439814_901244   Explorer 8                                          browse-ticketmaster.co.uk-en




en                                   1269790586828_79401    Explorer 7          eric clapton tour               browse-ticketmaster.co.uk-en

en                                   1269791622578_51328    Explorer 7                                          browse-ticketmaster.co.uk-en


en                                   1269790535505_727845   Explorer 8                                          browse-ticketmaster.co.uk-en




en                                   1269792582654_336092   Explorer 8          priscilla queen of the desert   browse-ticketmaster.co.uk-en

en                                   1269793222171_383101   Explorer 8                                          browse-ticketmaster.co.uk-en




en                                   1269795825546_549514   Explorer 6          ticketmaster uk                 browse-getmein.com-en

en                                   1269796051778_258615   Explorer 8                                          browse-ticketmaster.co.uk-en




en                                   1269798020412_89112    Explorer 8          ticketmaster                    browse-ticketmaster.co.uk-en




ForeSee Results, Inc. Confidential                                        439                                               Satisfaction Performance Report
Date Created: 04/01/2010




en                                   1269796259319_592179   Explorer 8          peter kay tour 2010   browse-ticketmaster.co.uk-en

en                                   1269802976593_275570   Explorer 6                                browse-ticketmaster.co.uk-en




en                                   1269802558062_432362   Explorer 7          ticketmaster.co.uk    browse-ticketmaster.co.uk-en

en                                   1269804156393_972872   Explorer 8                                browse-ticketmaster.co.uk-en

en                                   1269803672375_118637   Explorer 7                                browse-ticketmaster.co.uk-en




en                                   1269806758209_749748   Explorer 7                                browse-ticketmaster.co.uk-en




en                                   1269808105437_226034   Explorer 8          ticketmaster uk       browse-ticketmaster.co.uk-en

en                                   1269810227027_341955   Firefox 3.6                               browse-ticketmaster.co.uk-en


en                                   1269813847406_719928   Explorer 8                                browse-ticketmaster.co.uk-en

en                                   1269811017536_351725   Explorer 7                                browse-ticketmaster.co.uk-en




ForeSee Results, Inc. Confidential                                        440                                     Satisfaction Performance Report
Date Created: 04/01/2010




en                                   1269815476579_471179   Firefox 3.6                                   browse-ticketmaster.co.uk-en

en                                   1269808934223_994497   Explorer 8                                    browse-ticketmaster.co.uk-en

en                                   1269817634933_935479   Explorer 7                                    browse-ticketmaster.co.uk-en


en                                   1269823458833_560284   Firefox 3.6                                   browse-ticketmaster.co.uk-en

en                                   1269864710396_345056   Explorer 7                                    browse-ticketmaster.co.uk-en

en                                   1269865048899_601612   Explorer 8                                    browse-ticketmaster.co.uk-en




en                                   1269864383375_747545   Explorer 6          aerosmith                 browse-ticketmaster.co.uk-en

en                                   1269865673724_556218   Explorer 8                                    browse-ticketmaster.co.uk-en

en                                   1269865333375_728945   Explorer 7                                    browse-ticketmaster.co.uk-en




en                                   1269868354304_605829   Safari 4            ticketmaster uk           browse-ticketmaster.co.uk-en




en                                   1269871096760_553923   Explorer 6          ticketmaster login page   browse-ticketmaster.co.uk-en

en                                   1269872017300_31054    Firefox 3.6                                   browse-ticketmaster.co.uk-en

en                                   1269874823541_229432   Explorer 7                                    browse-ticketmaster.co.uk-en

en                                   1269873815407_730028   Explorer 6                                    browse-ticketmaster.co.uk-en

en                                   1269872648080_858045   Explorer 8                                    browse-ticketmaster.co.uk-en


ForeSee Results, Inc. Confidential                                        441                                         Satisfaction Performance Report
Date Created: 04/01/2010




en                                   1269875756973_768409   Explorer 7                                 browse-ticketmaster.co.uk-en




en                                   1269876983328_747534   Explorer 8          ticketmaster           browse-ticketmaster.co.uk-en



en                                   1269876526038_179082   Explorer 8                                 browse-ticketmaster.co.uk-en




en                                   1269878408601_460708   Explorer 7          ticketmaster hotline   browse-ticketmaster.co.uk-en


en                                   1269879663826_799199   Firefox 3.6                                browse-ticketmaster.co.uk-en

en                                   1269879405774_378302   Explorer 8                                 browse-ticketmaster.co.uk-en




en                                   1269883641112_74213    Safari 4            ticketmaster           browse-ticketmaster.co.uk-en




en                                   1269884235648_252540   Explorer 8          see tickets            browse-ticketmaster.co.uk-en




ForeSee Results, Inc. Confidential                                        442                                      Satisfaction Performance Report
Date Created: 04/01/2010




en                                   1269883169239_495622   Safari 4            Ticketmaster      browse-ticketmaster.co.uk-en




en                                   1269884723878_968363   Explorer 8          ticketmaster uk   browse-ticketmaster.co.uk-en




en                                   1269864121150_346077   Explorer 7          ticketmaster      browse-ticketmaster.co.uk-en




en                                   1269883161671_631598   Safari 4                              browse-ticketmaster.co.uk-en




en                                   1269881723992_113657   Explorer 8                            browse-ticketmaster.co.uk-en




en                                   1269884243407_45598    Firefox 3.6                           browse-ticketmaster.co.uk-en




en                                   1269884504853_871483   Firefox 3.6                           browse-ticketmaster.co.uk-en




ForeSee Results, Inc. Confidential                                        443                                 Satisfaction Performance Report
Date Created: 04/01/2010




en                                   1269886154296_928668   Explorer 8                           browse-ticketmaster.co.uk-en

en                                   1269885523640_835090   Explorer 7                           browse-ticketmaster.co.uk-en




en                                   1269883974188_874408   Explorer 8                           browse-ticketmaster.co.uk-en




en                                   1269883529750_755041   Explorer 7         ticketmaster      browse-ticketmaster.co.uk-en

en                                   1269884949203_37455    Explorer 7                           browse-ticketmaster.co.uk-en


en                                   1269885510533_831997   Explorer 8                           browse-ticketmaster.co.uk-en




en                                   1269881799520_61028    Firefox 2                            browse-ticketmaster.co.uk-en




en                                   1269873707698_941525   Explorer 8         Ticketmaster      browse-ticketmaster.co.uk-en




en                                   1269876994201_740097   Explorer 7         ticketmaster uk   browse-ticketmaster.co.uk-en

en                                   1269885952036_812121   Explorer 8                           browse-ticketmaster.co.uk-en




ForeSee Results, Inc. Confidential                                       444                                 Satisfaction Performance Report
Date Created: 04/01/2010




en                                   1269886403767_687141   Explorer 6          paul weller           browse-ticketmaster.co.uk-en




en                                   1269885230443_125022   Firefox 3           see tickets           browse-ticketmaster.co.uk-en

en                                   1269884952345_439612   Firefox 3.6                               browse-ticketmaster.co.uk-en

en                                   1269884894998_218403   Explorer 8                                browse-ticketmaster.co.uk-en




en                                   1269886937023_469914   Explorer 8          peter andre tickets   browse-ticketmaster.co.uk-en


en                                   1269873462222_36285    Firefox 3.5                               browse-ticketmaster.co.uk-en

en                                   1269888295593_585478   Explorer 7                                browse-ticketmaster.co.uk-en




en                                   1269884845747_599789   Explorer 7          ticketmaster          browse-ticketmaster.co.uk-en




en                                   1269890014054_252970   Explorer 8          ticketmaster          browse-ticketmaster.co.uk-en

en                                   1269883805840_773306   Firefox 3.5                               browse-ticketmaster.co.uk-en




ForeSee Results, Inc. Confidential                                        445                                     Satisfaction Performance Report
Date Created: 04/01/2010




en                                   1269890183000_255451   Explorer 6          tickets online festival   browse-ticketmaster.co.uk-en




en                                   1269891501096_959796   Explorer 8          ticketmaster              browse-ticketmaster.co.uk-en



en                                   1269888311421_969298   Explorer 8                                    browse-ticketmaster.co.uk-en




en                                   1269885003752_128566   Safari 4                                      browse-ticketmaster.co.uk-en


en                                   1269882523265_142962   Explorer 8          tivcketmaster             browse-ticketmaster.co.uk-en




en                                   1269884676369_206544   Firefox 3.6         ticketmaster              browse-ticketmaster.co.uk-en

en                                   1269891775500_50712    Explorer 8                                    browse-ticketmaster.co.uk-en


en                                   1269883358522_191694   Firefox 3.6                                   browse-ticketmaster.co.uk-en

en                                   1269889302361_128633   Firefox 3.5                                   browse-ticketmaster.co.uk-en

en                                   1269893115903_276079   Firefox 3.6                                   browse-ticketmaster.co.uk-en




ForeSee Results, Inc. Confidential                                        446                                         Satisfaction Performance Report
Date Created: 04/01/2010




en                                   1269892846653_209775   Explorer 7                                   browse-ticketmaster.co.uk-en




en                                   1269893777979_795235   Safari 3.1          ticketmaster             browse-ticketmaster.co.uk-en



en                                   1269884332300_149312   Explorer 8          ticketmaster.co.uk       browse-ticketmaster.co.uk-en

en                                   1269884922829_889897   Firefox 3.6                                  browse-ticketmaster.co.uk-en




                                                                                what's on in edinburgh
en                                   1269894512205_146723   Firefox 3.6         theatres 2010            browse-getmein.com-en




en                                   1269899638218_894563   Explorer 6          ticketmaster uk          browse-ticketmaster.co.uk-en




en                                   1269899393421_717616   Explorer 8          ticketmaster             browse-ticketmaster.co.uk-en



en                                   1269900737834_59704    Firefox 3.6                                  browse-getmein.com-en

en                                   1269905669952_695793   Safari 4                                     browse-ticketmaster.co.uk-en




ForeSee Results, Inc. Confidential                                        447                                        Satisfaction Performance Report
Date Created: 04/01/2010




en                                   1269908978454_851543   Firefox 3.6         lee evans          browse-ticketmaster.co.uk-en




en                                   1269912755906_858279   Explorer 7          ticket master uk   browse-ticketmaster.co.uk-en

en                                   1269929109311_671207   Firefox 3.6                            browse-ticketmaster.co.uk-en

en                                   1269888193591_835239   Firefox 3.6                            browse-ticketmaster.co.uk-en

en                                   1269950607745_733110   Firefox 3.6                            browse-ticketmaster.co.uk-en

en                                   1269952048275_250846   Explorer 6                             browse-ticketmaster.co.uk-en

en                                   1269953141802_332608   Explorer 8                             browse-ticketmaster.co.uk-en



en                                   1269953479843_605373   Explorer 7          ticketmaster       browse-ticketmaster.co.uk-en

en                                   1269951137585_191445   Explorer 6                             browse-ticketmaster.co.uk-en

en                                   1269952622458_263379   Explorer 7                             browse-ticketmaster.co.uk-en

en                                   1269960231549_363396   Explorer 7                             browse-ticketmaster.co.uk-en


en                                   1269960744528_137188   Explorer 8                             browse-ticketmaster.co.uk-en

en                                   1269957895703_773011   Explorer 8                             browse-ticketmaster.co.uk-en




ForeSee Results, Inc. Confidential                                        448                                  Satisfaction Performance Report
Date Created: 04/01/2010




en                                   1269961665891_31145    Safari 4           ticketmaster.co.uk contact   browse-ticketmaster.co.uk-en




en                                   1269963046937_93761    Safari 4           ticket masters               browse-ticketmaster.co.uk-en



en                                   1269965458410_326100   Explorer 7         ticketmaster                 browse-ticketmaster.co.uk-en

en                                   1269966265850_761856   Explorer 7                                      browse-ticketmaster.co.uk-en




en                                   1269968585183_30234    Explorer 7         ticketmaster                 browse-ticketmaster.co.uk-en




en                                   1269968158573_191365   Safari 3.2         circus                       browse-ticketmaster.com-en

en                                   1269964847686_599699   Explorer 8                                      browse-ticketmaster.co.uk-en

en                                   1269973412126_212000   Explorer 7                                      browse-ticketmaster.co.uk-en


en                                   1269969670313_32200    Safari 4                                        browse-ticketmaster.co.uk-en

en                                   1269975067310_873281   Explorer 8                                      browse-ticketmaster.co.uk-en




ForeSee Results, Inc. Confidential                                       449                                            Satisfaction Performance Report
Date Created: 04/01/2010




en                                   1269976763627_98728    Safari 4           ticketmaster   browse-ticketmaster.co.uk-en




en                                   1269977177909_302660   Explorer 7         ticketmaster   browse-ticketmaster.co.uk-en




en                                   1269976111671_482034   Explorer 6                        browse-ticketmaster.co.uk-en




en                                   1269981951883_427868   Explorer 8                        browse-ticketmaster.co.uk-en

en                                   1269978112158_842596   Explorer 8                        browse-ticketmaster.co.uk-en




en                                   1269984727648_934797   Explorer 8         ticketmaster   browse-ticketmaster.co.uk-en

en                                   1269987678511_579374   Explorer 6                        browse-ticketmaster.co.uk-en

en                                   1269991980125_415699   Explorer 8                        browse-ticketmaster.co.uk-en


en                                   1270021468416_230096   Firefox 3                         browse-ticketmaster.co.uk-en


ForeSee Results, Inc. Confidential                                       450                              Satisfaction Performance Report
Date Created: 04/01/2010




en                                   1270035553438_509496   Chrome 4.1                                  browse-ticketmaster.co.uk-en

en                                   1270039981031_872911   Explorer 8                                  browse-ticketmaster.co.uk-en


en                                   1270041140311_883863   Firefox 3.6                                 browse-ticketmaster.co.uk-en

en                                   1270043892484_449240   Firefox 3.6                                 browse-ticketmaster.co.uk-en

en                                   1270043731253_983543   Explorer 8                                  browse-ticketmaster.co.uk-en




en                                   1270050240671_715717   Explorer 7                                  browse-ticketmaster.co.uk-en


en                                   1270050376735_977707   Safari 4                                    browse-ticketmaster.co.uk-en

en                                   1270049405470_197651   Explorer 8                                  browse-ticketmaster.co.uk-en

en                                   1270056726843_259822   Explorer 8                                  browse-ticketmaster.co.uk-en

en                                   1270059138428_292323   Firefox 3.6                                 browse-ticketmaster.co.uk-en




en                                   1270063524953_514345   Explorer 7          ticketmaster            browse-ticketmaster.co.uk-en

en                                   1270064765121_482963   Explorer 8                                  browse-ticketmaster.co.uk-en


en                                   1270063550408_540121   Explorer 6          WW Ticketmaster Co UK   browse-ticketmaster.co.uk-en



en                                   1270065980842_683167   Explorer 7                                  browse-ticketmaster.co.uk-en

en                                   1270067365810_986854   Explorer 8                                  browse-ticketmaster.co.uk-en




ForeSee Results, Inc. Confidential                                        451                                       Satisfaction Performance Report
Date Created: 04/01/2010




en                                   1270069283162_713608   Explorer 8         browse-ticketmaster.co.uk-en

en                                   1270068950447_262083   Explorer 8         browse-ticketmaster.co.uk-en




en                                   1270069080046_161545   Safari 4           browse-ticketsnow.com-en

en                                   1270072210093_555329   Explorer 6         browse-ticketmaster.co.uk-en

en                                   1270073933153_919861   Explorer 8         browse-ticketmaster.co.uk-en

en                                   1270070034728_38840    Safari 3.1         browse-ticketmaster.co.uk-en


en                                   1270092151493_15233    Explorer 8         browse-ticketmaster.co.uk-en




ForeSee Results, Inc. Confidential                                       452               Satisfaction Performance Report
Date Created: 04/01/2010




       trigger_version                          ref_url                        referrer                 pv
                                     http://sn123w.snt123.mail.live.
                                     com/mail/InboxLight.aspx?n=2
                                     121232909                       sn123w.snt123.mail.live.com   4

                                                                                                   19

                                                                                                   29
                                     http://www.liverpoolempire.org.
                                     uk/prod-
                                     productions_details.asp?pid=1
                                     53&VenueID=99                   www.liverpoolempire.org.uk    48


                                                                                                   11

                                                                                                   9
                                     http://www.google.co.uk/searc
                                     h?source=ig&hl=en&rlz=1G1G
                                     GLQ_ENUK369&q=ticketmast
                                     er+uk&meta=lr%3D&aq=1&oq
                                     =TICKET                       www.google.co.uk                5

                                                                                                   16
                                     http://uk.search.yahoo.com/se
                                     arch?rd=r1&p=ticketmaster&to
                                     ggle=1&cop=mss&ei=UTF-
                                     8&fr=fptb-                    uk.search.yahoo.com             19

                                     http://www.google.co.uk/searc
                                     h?q=paramore&oi=navquery_s
                                     earchbox&sa=X&as_sitesearc
                                     h=ticketmaster.co.uk&hl=en    www.google.co.uk                25

                                                                                                   27

                                     http://www.bing.com/search?F
                                     ORM=IEFM1&q=ticket+master www.bing.com                        9


ForeSee Results, Inc. Confidential                                                        453                Satisfaction Performance Report
Date Created: 04/01/2010




                                                                                              27

                                                                                              32

                                                                                              14



                                                                                              9

                                                                                              41

                                     http://www.google.co.uk/url?url
                                     =http://www.ticketmaster.co.uk
                                     /browse%3Fcategory%3D1%2
                                     6root%3D10001&rct=j&ei=jAS
                                     MS6LQHYju0wSYxqHvBA&sa
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                                     esult&cd=2&ved=0CAkQqwMo
                                     ATAA&q=ticket+master&usg=
                                     AFQjCNGSxPcIBsDePYv0UKI
                                     SoXhn0G7I4g                     www.google.co.uk         9
                                     http://search.sky.com/web?ter
                                     m=ticketmaster&channel=mai
                                     n                               search.sky.com           9

                                                                                              8

                                     http://www.google.co.uk/url?sa
                                     =t&source=web&ct=res&cd=1
                                     &ved=0CAYQFjAA&url=http%
                                     3A%2F%2Fwww.ticketmaster.
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                                     R9dDHDA&usg=AFQjCNHKgr
                                     e8gkMnnG8gldnbzCcugrjZYw www.google.co.uk                5




ForeSee Results, Inc. Confidential                                                      454        Satisfaction Performance Report
Date Created: 04/01/2010




                                     http://www.google.co.uk/url?sa
                                     =t&source=web&ct=res&cd=1
                                     &ved=0CAgQFjAA&url=http%3
                                     A%2F%2Fwww.ticketmaster.c
                                     o.uk%2F&rct=j&q=ticketmaster
                                     &ei=WhiMS52eF4Sy0gTB_OH
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                                     nnG8gldnbzCcugrjZYw&sig2=
                                     EBFX0QDMVHsw7_i3iOr-cg          www.google.co.uk                9
                                     http://by141w.bay141.mail.live.
                                     com/mail/InboxLight.aspx?n=4
                                     90395713                        by141w.bay141.mail.live.com     5

                                     http://www.ticketmaster.co.uk/ www.ticketmaster.co.uk           61


                                     http://www.google.co.uk/url?sa
                                     =t&source=web&ct=res&cd=1
                                     &ved=0CA4QFjAA&url=http%3
                                     A%2F%2Fwww.ticketmaster.c
                                     o.uk%2FT-In-the-Park-2010-
                                     the-Residence-Squrts-
                                     tickets%2Fartist%2F1001067&
                                     rct=j&q=t+in+the+park+2010+t
                                     icketmaster&ei=niWMS_eDB5
                                     bKjAfv-
                                     7TXDA&usg=AFQjCNEbuwyX
                                     smNC7Bt5V1SqMykVcqleEA            www.google.co.uk              26
                                     http://www.google.co.uk/searc
                                     h?sourceid=navclient&aq=0&o
                                     q=ticketmaster&hl=en-
                                     GB&ie=UTF-
                                     8&rlz=1T4TSEA_en-
                                     GBGB308GB308&q=ticketmas
                                     ter+uk                            www.google.co.uk              26
                                     http://www.google.co.uk/searc
                                     h?hl=en&q=blood+brothers+to
                                     ur+ticketmaster%23&meta=cr
                                     %3DcountryUK%7CcountryGB
                                     &aq=f&oq=blood+brothers+tou
                                     r+ticketmaster                    www.google.co.uk              8
                                     http://co111w.col111.mail.live.
                                     com/mail/InboxLight.aspx?n=7
                                     89419948                          co111w.col111.mail.live.com   9


ForeSee Results, Inc. Confidential                                                        455             Satisfaction Performance Report
Date Created: 04/01/2010


                                     http://www.google.co.uk/url?sa
                                     =t&source=web&ct=res&cd=1
                                     &ved=0CBIQFjAA&url=http%3
                                     A%2F%2Fwww.ticketmaster.c
                                     o.uk%2FLady-Gaga-
                                     tickets%2Fartist%2F988249&r
                                     ct=j&q=lady+gaga+tour+ticket
                                     s&ei=9jqMS7jEDM7KjAfXnPy
                                     GDg&usg=AFQjCNFK-
                                     XLFobpnW-
                                     nLgDpZD9rXWGs2pg               www.google.co.uk          44
                                     http://www.google.co.uk/searc
                                     h?hl=en&source=hp&q=mam
                                     ma+mia+tickets&meta=&aq=2
                                     &oq=mamm                       www.google.co.uk          32

                                     http://www.themoneyclub.co.u
                                     k/index_section.cfm?sub=even
                                     t
                                     tickets&section=leisure&row=1 www.themoneyclub.co.uk     40
                                     http://search.bt.com/result?p=ti
                                     cketmaster                       search.bt.com           31
                                     http://www.google.co.uk/searc
                                     h?client=safari&rls=en&q=tick
                                     etmaster.co.uk&ie=UTF-
                                     8&oe=UTF-
                                     8&redir_esc=&ei=4lqMS4HtLc
                                     uNjAftlbXMDA                     www.google.co.uk        28


                                                                                              6
                                     http://www.google.co.uk/searc
                                     h?hl=en&source=hp&q=ticket
                                     master+uk&meta=&aq=1&oq=t
                                     ick                             www.google.co.uk         6
                                     http://www.google.co.uk/url?url
                                     =http://www.ticketmaster.co.uk
                                     /h/help.html&rct=j&ei=rA6NS8
                                     XKLpS7jAf4gsTYDA&sa=X&oi
                                     =smap&resnum=1&ct=result&
                                     cd=4&ved=0CA4QqwMoAzAA
                                     &q=ticketmaster&usg=AFQjC
                                     NFc7THGihvWAdCm8ew4c54
                                     UPf4dxQ                         www.google.co.uk         17




ForeSee Results, Inc. Confidential                                                      456        Satisfaction Performance Report
Date Created: 04/01/2010


                                     http://www.google.co.uk/searc
                                     h?source=ig&hl=en&rlz=1G1G
                                     GLQ_ENUK326&q=ticketmast
                                     er+uk&meta=lr%3D&aq=0&oq
                                     =ticketmaster                 www.google.co.uk                4

                                                                                                   8

                                                                                                   37

                                                                                                   24
                                     http://co116w.col116.mail.live.
                                     com/mail/InboxLight.aspx?Fol
                                     derID=00000000-0000-0000-
                                     0000-
                                     000000000001&InboxSortAsc
                                     ending=False&InboxSortBy=D
                                     ate&n=1202456343                co116w.col116.mail.live.com   5

                                     http://www.bing.com/search?q
                                     =ticketmaster%20uk&mkt=en-
                                     gb&FORM=TBHT&DI=2883&C
                                     E=14.0&CM=SearchWeb           www.bing.com                    37
                                     http://www.google.co.uk/searc
                                     h?source=ig&hl=en&rlz=&q=tic
                                     ketmaster+uk&meta=lr%3D&a
                                     q=0&oq=ticketmaster           www.google.co.uk                9

                                                                                                   21

                                                                                                   7
                                     http://www.google.com/search
                                     ?q=ticketmaster&rls=com.micr
                                     osoft:en-gb:IE-
                                     SearchBox&ie=UTF-
                                     8&oe=UTF-
                                     8&sourceid=ie7&rlz=1I7HPEA
                                     _en                            www.google.com                 7
                                     http://www.tinthepark.com/cont
                                     ent/default.asp?page=s6_3      www.tinthepark.com             16

                                                                                                   20




ForeSee Results, Inc. Confidential                                                     457              Satisfaction Performance Report
Date Created: 04/01/2010


                                     http://www.google.com/search
                                     ?hl=es&client=firefox-
                                     a&hs=0lB&rls=org.mozilla%3A
                                     es-
                                     ES%3Aofficial&q=ticketmaster
                                     +uk&btnG=Buscar&lr=&aq=f&
                                     oq=                          www.google.com               82

                                     http://www.google.co.uk/url?sa
                                     =t&source=web&ct=res&cd=1
                                     &ved=0CAYQFjAA&url=http%
                                     3A%2F%2Fwww.ticketmaster.
                                     co.uk%2F&rct=j&q=ticketmast
                                     er&ei=x1aNS5eAK4Oy0gTFs9
                                     nOCw&usg=AFQjCNHKgre8gk
                                     MnnG8gldnbzCcugrjZYw           www.google.co.uk           6

                                                                                               14

                                                                                               8

                                                                                               26
                                     http://www.google.co.uk/searc
                                     h?hl=en&source=hp&q=prodig
                                     y+tickets&meta=&aq=5s&oq=p
                                     rogi                            www.google.co.uk          34
                                     http://www.manchestertheatres
                                     .com/palacetheatre.htm          www.manchestertheatres.com 27
                                     http://www.google.com/search
                                     ?q=ticketmaster&rls=com.micr
                                     osoft:en-gb:IE-
                                     SearchBox&ie=UTF-
                                     8&oe=UTF-
                                     8&sourceid=ie7&rlz=1I7ADBS
                                     _en                             www.google.com            12
                                     http://www.bing.com/search?q
                                     =ticketmaster&mkt=en-
                                     gb&FORM=TBRC&DI=2883&
                                     CE=14.0&CM=SearchWeb            www.bing.com              27

                                                                                               28




ForeSee Results, Inc. Confidential                                                      458          Satisfaction Performance Report
Date Created: 04/01/2010


                                     http://www.google.co.uk/searc
                                     h?q=v+festival&btnGNS=Sear
                                     ch+ticketmaster.co.uk&oi=nav
                                     query_searchbox&sa=X&as_si
                                     tesearch=ticketmaster.co.uk&h
                                     l=en&rlz=1T4DKUK_en-
                                     GBGB251GB251                  www.google.co.uk          17

                                                                                             16
                                     http://uk.mg40.mail.yahoo.com
                                     /dc/launch?.gx=1&.rand=6thtc
                                     b5qjcqkj                      uk.mg40.mail.yahoo.com    52

                                     http://search.virginmedia.com/r
                                     esults/?channel=homepage&v
                                     ml=telewest&vmt=t9&q=ticket
                                     master&submit-
                                     frmGoogleWeb=Web+Search search.virginmedia.com          16

                                     http://www.ticketmaster.co.uk/ www.ticketmaster.co.uk   14

                                                                                             33
                                     http://www.google.co.uk/searc
                                     h?sourceid=navclient&aq=0h&
                                     oq=tick&ie=UTF-
                                     8&rlz=1T4GGLR_enGB308GB
                                     308&q=ticketmaster+uk         www.google.co.uk          24

                                                                                             14

                                                                                             24

                                                                                             9

                                     http://co101w.col101.mail.live.
                                     com/mail/InboxLight.aspx?Fol
                                     derID=00000000-0000-0000-
                                     0000-
                                     000000000001&n=656796085 co101w.col101.mail.live.com    25




ForeSee Results, Inc. Confidential                                                    459         Satisfaction Performance Report
Date Created: 04/01/2010




                                     http://www.google.co.uk/url?sa
                                     =t&source=web&ct=res&cd=1
                                     &ved=0CAcQFjAA&url=http%3
                                     A%2F%2Fwww.ticketmaster.c
                                     o.uk%2F&rct=j&q=ticketmaster
                                     &ei=4YCNS8C9J4300gTz4ujO
                                     Cw&usg=AFQjCNHKgre8gkM
                                     nnG8gldnbzCcugrjZYw            www.google.co.uk               21

                                     http://www.google.co.uk/searc
                                     h?sourceid=navclient&aq=1h&
                                     oq=Cliff&hl=en-GB&ie=UTF-
                                     8&rlz=1T4HPEA_en-
                                     GBGB231GB231&q=cliff+richa
                                     rd+tickets                    www.google.co.uk                7

                                                                                                   8

                                                                                                   60

                                                                                                   20
                                     http://sn140w.snt140.mail.live.
                                     com/mail/InboxLight.aspx?Fol
                                     derID=00000000-0000-0000-
                                     0000-
                                     000000000001&InboxSortAsc
                                     ending=False&InboxSortBy=D
                                     ate&n=1631580813                sn140w.snt140.mail.live.com   28

                                                                                                   9

                                     http://www.ticketmaster.co.uk/ www.ticketmaster.co.uk         48

                                                                                                   6




                                                                                                   45

                                                                                                   9


                                                                                                   10


ForeSee Results, Inc. Confidential                                                     460              Satisfaction Performance Report
Date Created: 04/01/2010




                                                                                                  32
                                     http://www.portal.clicknow.org.
                                     uk/classic/classic.php?q=ticket
                                     &ref=portal                     www.portal.clicknow.org.uk   71
                                     http://www.google.co.uk/searc
                                     h?hl=en&source=hp&q=ticket
                                     master&meta=&aq=0&oq=tick
                                     e                               www.google.co.uk             17

                                                                                                  18
                                     http://www.ticketmaster.co.uk/
                                     Paul-McCartney-
                                     tickets/artist/735610          www.ticketmaster.co.uk        21


                                                                                                  5
                                     http://cpw.webmail.aol.com/30
                                     746-111/talktalk-5/en-
                                     gb/Suite.aspx                 cpw.webmail.aol.com            14

                                                                                                  21

                                                                                                  24

                                     http://uk.search.yahoo.com/se
                                     arch?ei=utf-8&fr=slv8-
                                     &p=ticketmaster%20uk&type= uk.search.yahoo.com               13
                                     http://www.google.co.uk/searc
                                     h?q=ticketmaster&ie=utf-
                                     8&oe=utf-
                                     8&aq=t&rls=org.mozilla:en-
                                     GB:official&client=firefox-a  www.google.co.uk               7

                                                                                                  8
                                     http://www.google.co.uk/searc
                                     h?hl=en&source=hp&q=odyss
                                     ey+arena+belfast&meta=&aq=
                                     0s&oq=oddy                     www.google.co.uk              12
                                     http://www.cirquedusoleil.com/
                                     en/shows/saltimbanco/tickets/
                                     birmingham.aspx                www.cirquedusoleil.com        29




ForeSee Results, Inc. Confidential                                                     461             Satisfaction Performance Report
Date Created: 04/01/2010


                                     http://www.google.co.uk/searc
                                     h?sourceid=navclient&aq=3h&
                                     oq=&hl=en-GB&ie=UTF-
                                     8&rlz=1T4SNYK_en-
                                     GBGB311GB311&q=ticketmas
                                     ter+uk                        www.google.co.uk                 9
                                     http://www.google.co.uk/searc
                                     h?source=ig&hl=en&rlz=1G1G
                                     GLQ_ENUK318&=&q=ticketm
                                     aster+uk&meta=lr%3D&aq=1&
                                     oq=tic                        www.google.co.uk                 9
                                     http://uk.mc870.mail.yahoo.co
                                     m/mc/welcome?.partner=bt-
                                     1&.gx=1&.tm=1267650097&.ra
                                     nd=31uvt6i5kn0e2              uk.mc870.mail.yahoo.com          35

                                                                                                    27
                                     http://search.aol.co.uk/aol/sear
                                     ch?s_it=hf_aoluk_po_ws40&q
                                     =dancing+on+ice+tour&lr=lang
                                     _en&rp=                          search.aol.co.uk              9
                                     http://co104w.col104.mail.live.
                                     com/mail/InboxLight.aspx?Fol
                                     derID=00000000-0000-0000-
                                     0000-
                                     000000000001&InboxSortAsc
                                     ending=False&InboxSortBy=D
                                     ate&n=1420178779                 co104w.col104.mail.live.com   35

                                                                                                    15

                                                                                                    26




ForeSee Results, Inc. Confidential                                                      462              Satisfaction Performance Report
Date Created: 04/01/2010




                                     http://reviews.ticketmaster.co.u
                                     k/7171e-
                                     en_gb/864373/writereview.htm
                                     ?format=embedded&campaign
                                     id=750265_37&return=http%3
                                     A%2F%2Fwww.ticketmaster.c
                                     o.uk%2Fartist%2F864373&us
                                     er=5bdd69d43bddbb313c8949
                                     754510a881646174653d3230
                                     313030333033267573657269
                                     643d33303635393433372674
                                     6d5f76656e75653d41706f6c6
                                     c6f253230566963746f726961
                                     253230546865617472652674
                                     6d5f636974793d4c6f6e646f6e
                                     26746d5f73746174653d26746
                                     d5f646174653d547565253230
                                     253230322532304d61722532
                                     303230313026746d5f6576656
                                     e746e616d653d5769636b656
                                     425334125323074686525323
                                     04869742532304d757369636
                                     16c26746d5f76656e75656964
                                     3d313838343337&submission
                                     url=http%3A%2F%2Fwww.tick
                                     etmaster.co.uk%2Freview%3F
                                     root%3D10002                     reviews.ticketmaster.co.uk    14
                                     http://bl149w.blu149.mail.live.c
                                     om/mail/InboxLight.aspx?Fold
                                     erID=00000000-0000-0000-
                                     0000-
                                     000000000001&InboxSortAsc
                                     ending=False&InboxSortBy=D
                                     ate&n=394328907                  bl149w.blu149.mail.live.com   6

                                     http://www.google.co.uk/searc
                                     h?sourceid=navclient&aq=0h&
                                     oq=&ie=UTF-
                                     8&rlz=1T4SKPB_enGB357GB
                                     358&q=derren+brown+tickets www.google.co.uk                    21

                                                                                                    10

                                                                                                    11


ForeSee Results, Inc. Confidential                                                      463              Satisfaction Performance Report
Date Created: 04/01/2010




                                     http://uk.mg.bt.mail.yahoo.com
                                     /dc/launch?.partner=bt-
                                     1&.gx=1&.rand=fjdmoretg4qad uk.mg.bt.mail.yahoo.com            22

                                     http://www.ticketmaster.co.uk/ www.ticketmaster.co.uk          27

                                                                                                    6




                                     http://www.manchestertheatres
                                     .com/operahouse.htm               www.manchestertheatres.com 13
                                     http://www.classicrockmagazin
                                     e.com/news/106-to-see-            www.classicrockmagazine.co
                                     aerosmith/comment-page-1/         m                            6
                                     http://www.vfestival.com/ticket
                                     s/official-ticket-outlets         www.vfestival.com            13


                                                                                                    5


                                                                                                    5
                                     http://www.google.com/search
                                     ?q=ticketmaster.co.uk&rls=co
                                     m.microsoft:en-gb:IE-
                                     SearchBox&ie=UTF-
                                     8&oe=UTF-
                                     8&sourceid=ie7&rlz=1I7ADRA
                                     _en                          www.google.com                    29



                                     http://www.google.co.uk/searc
                                     h?hl=en&source=hp&q=ticket+
                                     master&meta=&aq=f&oq=         www.google.co.uk                 7

                                     http://www.armynavymatch.co
                                     m/ticket.htm                 www.armynavymatch.com             28
                                     http://10.1.22.60:15871/cgi-
                                     bin/blockOptions.cgi?ws-
                                     session=1124183441                                             8




ForeSee Results, Inc. Confidential                                                         464           Satisfaction Performance Report
Date Created: 04/01/2010




                                     http://www.google.co.uk/url?sa
                                     =t&source=web&ct=res&cd=1
                                     &ved=0CAcQFjAA&url=http%3
                                     A%2F%2Fwww.ticketmaster.c
                                     o.uk%2F&rct=j&q=ticketmaster
                                     &ei=LrOPS5H3MZ_-
                                     0gTmvJjkDA&usg=AFQjCNHK
                                     gre8gkMnnG8gldnbzCcugrjZY
                                     w                              www.google.co.uk                8


                                                                                                    35

                                     http://www.google.co.uk/searc
                                     h?sourceid=navclient&hl=en-
                                     GB&ie=UTF-
                                     8&rlz=1T4ADBR_enGB299GB
                                     300&q=TICKETMASTER+UK www.google.co.uk                         7

                                                                                                    23

                                                                                                    25
                                     http://by137w.bay137.mail.live.
                                     com/mail/InboxLight.aspx?Fol
                                     derID=00000000-0000-0000-
                                     0000-
                                     000000000001&InboxSortAsc
                                     ending=False&InboxSortBy=D
                                     ate&n=990936735                 by137w.bay137.mail.live.com    7

                                     http://www.google.co.uk/url?url
                                     =http://www.ticketmaster.co.uk
                                     /browse%3Fcategory%3D1%2
                                     6root%3D10001&rct=j&ei=Y92
                                     PS8XFBI6H4QbpueX0DQ&sa
                                     =X&oi=smap&resnum=1&ct=r
                                     esult&cd=2&ved=0CAsQqwMo
                                     ATAA&q=ticketmaster&usg=A
                                     FQjCNGnocOcvMUd_mADda
                                     Z10sVKGxrWTw                     www.google.co.uk              39
                                     http://bl138w.blu138.mail.live.c
                                     om/mail/InboxLight.aspx?n=42
                                     7506620                          bl138w.blu138.mail.live.com   11




ForeSee Results, Inc. Confidential                                                      465              Satisfaction Performance Report
Date Created: 04/01/2010




                                                                                                   21
                                     http://www.google.co.uk/searc
                                     h?sourceid=navclient&hl=en-
                                     GB&ie=UTF-
                                     8&rlz=1T4TSEA_en-
                                     GBGB312GB313&q=ticketmas
                                     ter                           www.google.co.uk                12

                                     http://www.google.co.uk/searc
                                     h?sourceid=navclient&ie=UTF-
                                     8&rlz=1T4ACEW_en___GB36
                                     0&q=ticketmaster              www.google.co.uk                8
                                     http://www.google.co.uk/searc
                                     h?hl=en&q=ticketmaster+uk&
                                     meta=&rlz=1I7ADSA_en          www.google.co.uk                40

                                                                                                   37

                                                                                                   22

                                                                                                   16
                                     http://www.google.co.uk/searc
                                     h?sourceid=navclient&aq=1&o
                                     q=ticket&ie=UTF-
                                     8&rlz=1T4GZAZ_enGB365GB
                                     367&q=ticketmaster+uk         www.google.co.uk                24

                                     http://www.google.co.uk/url?url
                                     =http://www.ticketmaster.co.uk
                                     /section/concerts&rct=j&ei=E-
                                     6PS5yGC4uy0gSthOXvDA&sa
                                     =X&oi=smap&resnum=1&ct=r
                                     esult&cd=1&ved=0CAgQqwMo
                                     ADAA&q=ticketmaster+uk&us
                                     g=AFQjCNFYof2Y6GlIipwpXK
                                     P6GMWj_aIAnw                    www.google.co.uk              6

                                                                                                   6

                                     http://flightoftheconchords.co.n
                                     z/on-
                                     tour/?utm_source=cm&utm_m
                                     edium=email&utm_campaign=
                                     spring_european_tour_2010        flightoftheconchords.co.nz   95


ForeSee Results, Inc. Confidential                                                       466            Satisfaction Performance Report
Date Created: 04/01/2010


                                     http://webmail.aol.com/30746-
                                     111/aol-1/en-gb/Suite.aspx    webmail.aol.com                 7

                                     http://www.ticketmaster.co.uk/ www.ticketmaster.co.uk         48
                                     http://www.google.co.uk/url?url
                                     =http://www.ticketmaster.co.uk
                                     /section/concerts&rct=j&ei=4fq
                                     PS_fHGZWTjAeViuSBAQ&sa
                                     =X&oi=smap&resnum=1&ct=r
                                     esult&cd=1&ved=0CAkQqwMo
                                     ADAA&q=ticketmaster&usg=A
                                     FQjCNHjQjJ7ZQm-
                                     _Ib9jvUr2nNNiDKAfg              www.google.co.uk              47
                                     http://www.google.co.uk/searc
                                     h?q=ticketmaster&ie=utf-
                                     8&oe=utf-
                                     8&aq=t&rls=org.mozilla:en-
                                     GB:official&client=firefox-a    www.google.co.uk              5

                                                                                                   17

                                     http://www.ticketmaster.co.uk/ www.ticketmaster.co.uk         10
                                     http://www.google.co.uk/searc
                                     h?source=ig&hl=en&rlz=1R2A
                                     CEW_enGB365&q=ticketmast
                                     er+uk&meta=lr%3D&aq=1&oq
                                     =ti                             www.google.co.uk              45
                                     http://by138w.bay138.mail.live.
                                     com/mail/InboxLight.aspx?Fol
                                     derID=00000000-0000-0000-
                                     0000-
                                     000000000001&InboxSortAsc
                                     ending=False&InboxSortBy=D
                                     ate&n=150825478                 by138w.bay138.mail.live.com   12

                                                                                                   13
                                     http://uk.search.yahoo.com/se
                                     arch?rd=r1&p=ticketmasteruk
                                     &toggle=1&cop=mss&ei=UTF-
                                     8&fr=yfp-t-702                uk.search.yahoo.com             17

                                                                                                   17
                                     http://www.vfestival.com/ticket
                                     s/official-ticket-outlets       www.vfestival.com             11




ForeSee Results, Inc. Confidential                                                       467            Satisfaction Performance Report
Date Created: 04/01/2010


                                     http://www.ticketmaster.co.uk/
                                     section                        www.ticketmaster.co.uk         11

                                                                                                   7

                                                                                                   6

                                                                                                   30

                                                                                                   13
                                     http://www.google.co.uk/searc
                                     h?source=ig&hl=en&rlz=1W1
                                     GGLG_en&=&q=www.ticketma
                                     ster.co.uk%2Famex&meta=lr%
                                     3D&aq=7&oq=www.ticketmast
                                     er.co                         www.google.co.uk                11

                                                                                                   29
                                     http://www.google.co.uk/searc
                                     h?hl=en&source=hp&q=ticket
                                     master+uk&meta=&aq=0&oq=t
                                     icketmaster                   www.google.co.uk                11
                                     http://www.google.co.uk/searc
                                     h?q=ticketmaster&ie=utf-
                                     8&oe=utf-
                                     8&aq=t&rls=org.mozilla:en-
                                     GB:official&client=firefox-a  www.google.co.uk                44

                                                                                                   31
                                     http://uk.mc866.mail.yahoo.co
                                     m/mc/welcome?.partner=bt-
                                     1&.gx=1&.tm=1267583402&.ra
                                     nd=07ehppn2032uh                uk.mc866.mail.yahoo.com       29
                                     http://co122w.col122.mail.live.
                                     com/mail/InboxLight.aspx?Fol
                                     derID=00000000-0000-0000-
                                     0000-
                                     000000000001&InboxSortAsc
                                     ending=False&InboxSortBy=D
                                     ate&n=160719476                 co122w.col122.mail.live.com   30
                                     http://www.ticketmaster.co.uk/
                                     section/arts_theater?tm_link=t
                                     m_homeA_arts_header             www.ticketmaster.co.uk        29




ForeSee Results, Inc. Confidential                                                     468              Satisfaction Performance Report
Date Created: 04/01/2010




                                                                                                      9
                                     http://www.getmein.com/rock-
                                     and-pop/simply-red-
                                     tickets.html?googleppc&s_kwc
                                     id=TC|17854|simply%20red%2
                                     0tickets||S||3635347797&gclid
                                     =CL6L8fmioKACFZEj3wodcQ
                                     6PaQ                          www.getmein.com                    4

                                     http://www.vfestival.com/ticket
                                     s/official-ticket-outlets?/tickets www.vfestival.com             19
                                     http://uk.mg.bt.mail.yahoo.com
                                     /dc/launch?.partner=bt-
                                     1&.gx=1&.rand=csofgv50qero
                                     2                                  uk.mg.bt.mail.yahoo.com       15
                                     http://sn116w.snt116.mail.live.
                                     com/mail/InboxLight.aspx?Fol
                                     derID=00000000-0000-0000-
                                     0000-
                                     000000000001&InboxSortAsc
                                     ending=False&InboxSortBy=D
                                     ate&n=2042763348                   sn116w.snt116.mail.live.com   16

                                                                                                      9



                                                                                                      6




                                                                                                      18
                                     http://sn116w.snt116.mail.live.
                                     com/mail/InboxLight.aspx?Fol
                                     derID=00000000-0000-0000-
                                     0000-
                                     000000000001&InboxSortAsc
                                     ending=False&InboxSortBy=D
                                     ate&n=1715536087                sn116w.snt116.mail.live.com      7




ForeSee Results, Inc. Confidential                                                       469               Satisfaction Performance Report
Date Created: 04/01/2010




                                     http://www.google.co.uk/searc
                                     h?client=safari&rls=en&q=tick
                                     etmaster&ie=UTF-8&oe=UTF-
                                     8&redir_esc=&ei=eR6RS5WW
                                     C5m8jAfI6JyBCw                www.google.co.uk                7

                                                                                                   21

                                                                                                   5

                                     http://www.ticketmaster.co.uk/
                                     section?tm_link=tm_header      www.ticketmaster.co.uk         10

                                     https://home.americanexpress.
                                     com/home/uk/home_c.shtml      home.americanexpress.com        20

                                                                                                   11
                                     http://sn124w.snt124.mail.live.
                                     com/mail/InboxLight.aspx?Fol
                                     derID=00000000-0000-0000-
                                     0000-
                                     000000000001&InboxSortAsc
                                     ending=False&InboxSortBy=D
                                     ate&n=1623787223                sn124w.snt124.mail.live.com   8

                                                                                                   14


                                                                                                   7




                                                                                                   15
                                     http://uk.mg41.mail.yahoo.com
                                     /dc/blank.html?bn=300.3&.intl
                                     =uk&.lang=en-GB               uk.mg41.mail.yahoo.com          33

                                                                                                   15

                                                                                                   11

                                     http://www.ticketmaster.co.uk/ www.ticketmaster.co.uk         82




ForeSee Results, Inc. Confidential                                                     470              Satisfaction Performance Report
Date Created: 04/01/2010


                                     http://search.avg.com/dns_err.
                                     aspx?i=23&l=en&tp=dns&q=ht
                                     tp%3A%2F%2Ftoyota%2520c
                                     enter%2F&iy=&ychte=us&al=u
                                     s&alu=ww                       search.avg.com           21

                                                                                             54

                                                                                             13

                                     http://www.ticketmaster.co.uk/
                                     section?tm_link=tm_header      www.ticketmaster.co.uk   17
                                     http://www.google.co.uk/url?sa
                                     =t&source=web&ct=res&cd=8
                                     &ved=0CCUQFjAH&url=http%
                                     3A%2F%2Fwww.ticketmaster.
                                     co.uk%2FSavoy-Theatre-
                                     tickets-
                                     London%2Fvenue%2F279031
                                     &rct=j&q=savoy+theatre+seati
                                     ng+plan&ei=eYORS8v7N4He4
                                     gaK2LWRDQ&usg=AFQjCNE
                                     BqGpwbZ9UhU2GxJkyY0AjE
                                     GqnxQ                          www.google.co.uk         40

                                     http://www.ask.com/web?&o=1
                                     01881&l=dis&q=ticketmaster www.ask.com                  47
                                     http://www.google.co.uk/searc
                                     h?client=firefox-
                                     a&rls=org.mozilla%3Aen-
                                     GB%3Aofficial&channel=s&hl=
                                     en&source=hp&q=ticketmaster
                                     &meta=&btnG=Google+Searc
                                     h                             www.google.co.uk          58

                                                                                             56

                                     http://www.google.co.uk/url?sa
                                     =t&source=web&ct=res&cd=1
                                     &ved=0CAgQFjAA&url=http%3
                                     A%2F%2Fwww.ticketmaster.c
                                     o.uk%2F&rct=j&q=ticketmaster
                                     &ei=JwCSS4zoNYSM0gSsz_3
                                     xDA&usg=AFQjCNHKgre8gkM
                                     nnG8gldnbzCcugrjZYw            www.google.co.uk         45


ForeSee Results, Inc. Confidential                                                     471        Satisfaction Performance Report
Date Created: 04/01/2010




                                     http://www.ents24.com/web/tic
                                     ketinfo.html?eventid=1923220 www.ents24.com             20
                                     http://www.google.co.uk/searc
                                     h?hl=en&source=hp&q=st+ge
                                     orges+day+rugby&btnG=Goog
                                     le+Search&meta=&aq=1&oq=
                                     st+georges+day+               www.google.co.uk          9

                                     http://www.google.co.uk/searc
                                     h?client=safari&rls=en&q=tick
                                     etmaster&ie=UTF-8&oe=UTF-
                                     8&redir_esc=&ei=0VOSS5ucO
                                     sTTjAe987n_Cg                 www.google.co.uk          27

                                                                                             13

                                                                                            40
                                     http://www.playhousewhitleyba
                                     y.co.uk/events/view.aspx?even
                                     t=4070&ru=%2fevents%2fDefa www.playhousewhitleybay.co.
                                     ult.aspx                      uk                       50

                                     http://www.ticketmaster.co.uk/ www.ticketmaster.co.uk   23
                                     http://www.google.co.uk/searc
                                     h?hl=en&safe=active&q=ticket
                                     master&meta=&aq=f&oq=          www.google.co.uk         15

                                                                                             20

                                                                                             5

                                                                                             29

                                     http://www.google.co.uk/url?sa
                                     =t&source=web&ct=res&cd=2
                                     &ved=0CBMQFjAB&url=http%
                                     3A%2F%2Fwww.ticketmaster.
                                     co.uk%2Fsection%2Fconcerts
                                     &rct=j&q=ticketmaster+uk&ei=
                                     HJ2SS60dkJOMB_LzlYEL&us
                                     g=AFQjCNGoeembbVi-
                                     PUonS0tJWniQRk7CTA             www.google.co.uk         7




ForeSee Results, Inc. Confidential                                                     472        Satisfaction Performance Report
Date Created: 04/01/2010




                                     http://www.liverpoolempire.org.
                                     uk/whatson.asp?seeall=1&Ven
                                     ueID=99&pid=2150&page=2         www.liverpoolempire.org.uk    10

                                                                                                   15


                                                                                                   20
                                     http://sn105w.snt105.mail.live.
                                     com/mail/InboxLight.aspx?n=1
                                     232586425                       sn105w.snt105.mail.live.com   10
                                     http://venues.meanfiddler.com/
                                     apollo/booking-info             venues.meanfiddler.com        100
                                     http://www.google.co.uk/searc
                                     h?sourceid=navclient&aq=0&o
                                     q=tick&ie=UTF-
                                     8&rlz=1T4TSEH_en___GB359
                                     &q=ticketmaster                 www.google.co.uk              6

                                     http://www.google.co.uk/url?sa
                                     =t&source=web&ct=res&cd=5
                                     &ved=0CBQQFjAE&url=http%
                                     3A%2F%2Fwww.ticketmaster.
                                     co.uk%2FSantana-
                                     tickets%2Fartist%2F741473&r
                                     ct=j&q=Santana+official+websi
                                     te&ei=Gt2SS5j6L4n60wSAqLT
                                     uDA&usg=AFQjCNGkau_mM
                                     RwVi88EwIOQI7IEen4s3Q          www.google.co.uk               9
                                     http://www.leedsmusicfestival.
                                     com/tickets/                   www.leedsmusicfestival.com     11


                                                                                                   7

                                                                                                   24

                                     http://www.ticketmaster.co.uk/ www.ticketmaster.co.uk         36

                                                                                                   30


                                                                                                   31




ForeSee Results, Inc. Confidential                                                     473               Satisfaction Performance Report
Date Created: 04/01/2010




                                                                                             52

                                                                                             19
                                     http://www.ticketmaster.co.uk/
                                     search?tm_link=tm_homeA_h
                                     eader_search&q=The+C           www.ticketmaster.co.uk   10
                                     http://www.google.co.uk/searc
                                     h?sourceid=ie7&q=ticketmaste
                                     r+uk&rls=com.microsoft:en-
                                     gb:IE-SearchBox&ie=UTF-
                                     8&oe=UTF-
                                     8&rlz=1I7ACPW_enGB359&re
                                     dir_esc=&ei=EcyTS5mtEJH20
                                     wSku_HwDA                      www.google.co.uk         52


                                                                                             9
                                     http://www.google.co.uk/searc
                                     h?hl=en&source=hp&q=micha
                                     el+mcintyre+tickets&meta=&rl
                                     z=1W1SNYK_en-
                                     GB&aq=0&oq=michael+mcinty
                                     re+                           www.google.co.uk          47

                                                                                             19

                                     http://www.ticketmaster.co.uk/ www.ticketmaster.co.uk   39


                                     http://www.ticketmaster.co.uk/ www.ticketmaster.co.uk   33
                                     http://www.google.co.uk/searc
                                     h?q=ticketmaster+ratt&ie=utf-
                                     8&oe=utf-
                                     8&aq=t&rls=org.mozilla:en-
                                     GB:official&client=firefox-a   www.google.co.uk         8




ForeSee Results, Inc. Confidential                                                    474         Satisfaction Performance Report
Date Created: 04/01/2010


                                     http://www.google.co.uk/cse?c
                                     x=partner-pub-
                                     0345395751421741%3A2pwe
                                     20chfj4&cof=FORID%3A10&ie
                                     =UTF-
                                     8&hl=en&q=ticketmaster&sa=
                                     Search&siteurl=www.nixat.com
                                     %2F&ad=w9&num=10&rurl=ht
                                     tp%3A%2F%2Fwww.nixat.com
                                     %2Fresult.php%3Fcx%3Dpart
                                     ner-pub-
                                     0345395751421741%253A2p
                                     we20chfj4%26cof%3DFORID
                                     %253A10%26ie%3DUTF-
                                     8%26hl%3Den%26q%3Dticket
                                     master%26sa%3DSearch%26
                                     siteurl%3Dwww.nixat.com%25
                                     2F                             www.google.co.uk              21
                                     http://www.alexandratheatre.or
                                     g.uk/whatson.asp?ProductionT
                                     itle=&intPage=3&order=&actio
                                     n=Next&PageSize=10&VenueI
                                     D=87                           www.alexandratheatre.org.uk   56


                                     http://www.ironmaiden.com/    www.ironmaiden.com             7
                                     http://www.wru.co.uk/12788.ph
                                     p                             www.wru.co.uk                  12

                                                                                                  109

                                     http://www.google.co.uk/searc
                                     h?rlz=1C1CHNH_en___GB36
                                     9&aq=f&sourceid=chrome&ie=
                                     UTF-8&q=comedy+tickets        www.google.co.uk               14




ForeSee Results, Inc. Confidential                                                    475               Satisfaction Performance Report
Date Created: 04/01/2010




                                     http://www.google.co.uk/url?sa
                                     =t&source=web&ct=res&cd=1
                                     &ved=0CBQQFjAA&url=http%
                                     3A%2F%2Fwww.ticketmaster.
                                     co.uk%2FX-Factor-Live-
                                     tickets%2Fartist%2F932602&r
                                     ct=j&q=x+factor+tickets&ei=7P
                                     mTS6ulJ87KjAf03M3-
                                     Cg&usg=AFQjCNG0EpllItm5h
                                     C7NRIqm-ihTQQajxA                 www.google.co.uk              45
                                     http://www.google.co.uk/searc
                                     h?sourceid=navclient&aq=0h&
                                     oq=&ie=UTF-
                                     8&rlz=1T4ADBR_enGB227GB
                                     230&q=ticketmaster+uk             www.google.co.uk              39
                                     http://www.google.co.uk/searc
                                     h?q=bon+jovi&btnGNS=Searc
                                     h+ticketmaster.co.uk&oi=navq
                                     uery_searchbox&sa=X&as_sit
                                     esearch=ticketmaster.co.uk&hl
                                     =en&rlz=1T4ADBF_en-
                                     GBGB255GB283                      www.google.co.uk              16
                                     http://co101w.col101.mail.live.
                                     com/mail/InboxLight.aspx?Fol
                                     derID=00000000-0000-0000-
                                     0000-
                                     000000000001&InboxSortAsc
                                     ending=False&InboxSortBy=D
                                     ate&n=1052999644                  co101w.col101.mail.live.com   20


                                     http://www.ticketmaster.co.uk/ www.ticketmaster.co.uk           30
                                     http://sn130w.snt130.mail.live.
                                     com/mail/InboxLight.aspx?n=1
                                     289793824                       sn130w.snt130.mail.live.com     13




ForeSee Results, Inc. Confidential                                                        476             Satisfaction Performance Report
Date Created: 04/01/2010




                                     http://www.google.co.uk/url?sa
                                     =t&source=web&ct=res&cd=1
                                     &ved=0CBQQFjAA&url=http%
                                     3A%2F%2Fwww.ticketmaster.
                                     co.uk%2FWe-Will-Rock-You-
                                     tickets%2Fartist%2F930928&r
                                     ct=j&q=we+will+rock+you+tick
                                     ets&ei=VyOUS8eeAoWUjAec
                                     65SBCw&usg=AFQjCNE7dVc
                                     W_eZ9bd3YXFH8cJCaHNiSIg www.google.co.uk                      10
                                     http://www.gigsinscotland.com/
                                     content/default.asp?page=s6_
                                     1&gigid=1508                   www.gigsinscotland.com         19


                                                                                                   9

                                     http://sn112w.snt112.mail.live.
                                     com/mail/InboxLight.aspx?Fol
                                     derID=00000000-0000-0000-
                                     0000-
                                     000000000001&n=489563417 sn112w.snt112.mail.live.com          36

                                                                                                   20
                                     http://www.bing.com/search?sr
                                     ch=106&FORM=AS6&q=ticket
                                     master                        www.bing.com                    38
                                     http://www.google.com/search
                                     ?client=safari&rls=en&q=conc
                                     erts+in+london+uk&ie=UTF-
                                     8&oe=UTF-8                    www.google.com                  15
                                     http://www.google.co.uk/searc
                                     h?sourceid=navclient&aq=0h&
                                     oq=ticket&ie=UTF-
                                     8&rlz=1T4GGLR_enGB260GB
                                     261&q=ticketmaster+uk         www.google.co.uk                15

                                                                                                   19
                                     http://flightoftheconchords.co.n
                                     z/on-tour/                       flightoftheconchords.co.nz   15




ForeSee Results, Inc. Confidential                                                       477            Satisfaction Performance Report
Date Created: 04/01/2010


                                     http://www.google.co.uk/searc
                                     h?source=ig&hl=en&rlz=1G1G
                                     GLQ_ENUK359&=&q=ticketm
                                     aster+uk&meta=lr%3D&aq=1s
                                     &oq=tickets+mas               www.google.co.uk             20


                                                                                                8
                                     http://www.talktalk.co.uk/searc
                                     h/results.html?section=&from=
                                     tpt-
                                     headersearch&query=ticket+m
                                     aster                           www.talktalk.co.uk         27

                                                                                                5
                                     http://search.conduit.com/Res
                                     ultsExt.aspx?ctid=CT2269050
                                     &q=ticketmaster               search.conduit.com           9

                                                                                                13

                                     http://www.getmein.com/rock-
                                     and-pop/lady-gaga-
                                     tickets.html?cid=email0310101 www.getmein.com              2

                                                                                                26

                                                                                                10
                                     http://uk.mg41.mail.yahoo.com
                                     /dc/blank.html?bn=300.3&.intl
                                     =uk&.lang=en-GB               uk.mg41.mail.yahoo.com       16

                                                                                                5

                                     http://www.ticketmaster.co.uk/ www.ticketmaster.co.uk      33
                                     http://uk.mc863.mail.yahoo.co
                                     m/mc/welcome?.partner=bt-
                                     1&.gx=1&.tm=1268071547&.ra
                                     nd=bpbud01asdbus               uk.mc863.mail.yahoo.com     7

                                                                                                63




ForeSee Results, Inc. Confidential                                                        478        Satisfaction Performance Report
Date Created: 04/01/2010


                                     http://www.google.co.uk/url?sa
                                     =t&source=web&ct=res&cd=2
                                     &ved=0CA0QFjAB&url=http%3
                                     A%2F%2Fwww.ticketmaster.c
                                     o.uk%2FCardiff-International-
                                     Arena-tickets-
                                     Cardiff%2Fvenue%2F188514
                                     &rct=j&q=cia+cardiff&ei=UUO
                                     VS8bvI5OI0wSwk9ThDA&usg
                                     =AFQjCNGbi9vZ9OXLVkyWkjj
                                     uqOSUTuM1gw                    www.google.co.uk         26


                                     http://www.ticketmaster.co.uk/ www.ticketmaster.co.uk   18

                                     http://www.google.co.uk/searc
                                     h?sourceid=navclient&aq=1&o
                                     q=ticket&hl=en-GB&ie=UTF-
                                     8&rlz=1T4TSEA_en-
                                     GBGB307GB307&q=ticketmas
                                     ter+uk                        www.google.co.uk          77

                                     http://www.google.com/search
                                     ?hl=en&client=safari&rls=en&q
                                     =ticketmaster&aq=0s&aqi=g-
                                     s10&aql=&oq=ticket+master     www.google.com            23

                                     http://www.google.co.uk/searc
                                     h?hl=en&rlz=1T4DSGJ_enGB
                                     368GB369&q=boys+to+men+
                                     on+tour+&meta=&aq=f&oq=       www.google.co.uk          44
                                     http://www.google.co.uk/searc
                                     h?q=ticketmaster&ie=utf-
                                     8&oe=utf-
                                     8&aq=t&rls=org.mozilla:en-
                                     US:official&client=firefox-a  www.google.co.uk          42


                                     http://www.ticketmaster.co.uk/ www.ticketmaster.co.uk   25

                                                                                             32

                                                                                             8

                                     http://www.ticketmaster.co.uk/ www.ticketmaster.co.uk   7


ForeSee Results, Inc. Confidential                                                     479        Satisfaction Performance Report
Date Created: 04/01/2010


                                     http://search.sky.com/web?ter
                                     m=www.Ticketmaster.com&ch
                                     annel=main                    search.sky.com                  5

                                                                                                   44
                                     http://www.google.co.uk/searc
                                     h?client=firefox-
                                     a&rls=org.mozilla%3Aen-
                                     GB%3Aofficial&channel=s&hl=
                                     en&source=hp&q=TICKETMA
                                     STER&meta=&btnG=Google+
                                     Search                        www.google.co.uk                13




                                                                                                   10

                                                                                                   30

                                                                                                   20

                                     http://www.ticketmaster.co.uk/ www.ticketmaster.co.uk         24

                                     http://www.men-
                                     arena.com/events/?page_id=2                                   34

                                                                                                   8
                                     http://venues.meanfiddler.com/
                                     apollo/full-
                                     listings/featured/1033         venues.meanfiddler.com         12

                                     http://www.ticketmaster.co.uk/ www.ticketmaster.co.uk         7

                                                                                                   6

                                                                                                   30

                                     http://reviews.ticketmaster.co.u
                                     k/7171-en_gb/735560/lynyrd-
                                     skynyrd-
                                     reviews/reviews.htm?page=4&
                                     scrollToTop=true                 reviews.ticketmaster.co.uk   7


ForeSee Results, Inc. Confidential                                                       480            Satisfaction Performance Report
Date Created: 04/01/2010


                                     http://www.google.co.uk/searc
                                     h?hl=en&source=hp&q=ticket
                                     master&meta=cr%3DcountryU
                                     K%7CcountryGB&aq=0s&oq=t
                                     icker                         www.google.co.uk          11
                                     http://www.o2blueroom.co.uk/l
                                     ady                           www.o2blueroom.co.uk      5
                                     http://www.o2blueroom.co.uk/l
                                     ady                           www.o2blueroom.co.uk      116

                                                                                             5

                                     http://www.google.co.uk/searc
                                     h?hl=en&q=ticket+master&met
                                     a=&aq=f&oq=&rlz=1I7GGLG_
                                     en                             www.google.co.uk         59
                                     http://www.google.co.uk/url?sa
                                     =t&source=web&ct=res&cd=1
                                     &ved=0CAYQFjAA&url=http%
                                     3A%2F%2Fwww.ticketmaster.
                                     co.uk%2F&rct=j&q=ticketmast
                                     er+uk&ei=EZ-WS-
                                     xQi_LSBPWD8PQL&usg=AFQ
                                     jCNHKgre8gkMnnG8gldnbzCc
                                     ugrjZYw                        www.google.co.uk         22



                                     http://www.blackeyedpeas.com
                                     /home/events                  www.blackeyedpeas.com     44
                                     http://www.google.co.uk/searc
                                     h?q=ticketmaster&ie=utf-
                                     8&oe=utf-
                                     8&aq=t&rls=org.mozilla:en-
                                     GB:official&client=firefox-a  www.google.co.uk          15

                                                                                             21




ForeSee Results, Inc. Confidential                                                     481         Satisfaction Performance Report
Date Created: 04/01/2010


                                     http://www.google.co.uk/url?sa
                                     =t&source=web&ct=res&cd=1
                                     &ved=0CAYQFjAA&url=http%
                                     3A%2F%2Fwww.ticketmaster.
                                     co.uk%2F&rct=j&q=ticketmast
                                     er+uk&ei=SKKWS7ODMM7Kj
                                     AeowKCaCg&usg=AFQjCNHK
                                     gre8gkMnnG8gldnbzCcugrjZY
                                     w                              www.google.co.uk         5

                                                                                             13

                                     http://www.google.co.uk/searc
                                     h?client=safari&rls=en&q=tick
                                     etmaster&ie=UTF-8&oe=UTF-
                                     8&redir_esc=&ei=ZqqWS56kK
                                     5uI0wSh3fDqCw                 www.google.co.uk           47
                                     http://www.manchestertheatres
                                     .com/palacetheatre.htm        www.manchestertheatres.com 51

                                                                                             17

                                     http://www.ticketmaster.co.uk/ www.ticketmaster.co.uk   2

                                     http://www.men-
                                     arena.com/events/?page_id=2                             132

                                     http://www.blackpoollive.co.uk/
                                     shows_events_riverdance.html www.blackpoollive.co.uk    47
                                     http://uk.search.yahoo.com/se
                                     arch?fr=yfp-t-702-
                                     s&toggle=1&cop=mss&ei=UTF
                                     8&rd=r1&p=ticketmaster          uk.search.yahoo.com     20

                                     http://www.google.co.uk/url?sa
                                     =t&source=web&ct=res&cd=1
                                     &ved=0CAYQFjAA&url=http%
                                     3A%2F%2Fwww.ticketmaster.
                                     co.uk%2F&rct=j&q=ticketmast
                                     er&ei=z5iXS6egJpD80wTfsYn
                                     vCw&usg=AFQjCNHKgre8gkM
                                     nnG8gldnbzCcugrjZYw            www.google.co.uk         8




ForeSee Results, Inc. Confidential                                                     482         Satisfaction Performance Report
Date Created: 04/01/2010


                                     http://www.google.co.uk/searc
                                     h?q=ticketmaster.com&ie=utf-
                                     8&oe=utf-
                                     8&aq=t&rls=org.mozilla:en-
                                     US:official&client=firefox-a  www.google.co.uk             25

                                                                                                35

                                                                                                19

                                                                                                16

                                                                                                7
                                     http://www.men-
                                     arena.com/events/?page_id=1
                                     652                                                        20

                                     http://www.ticketmaster.co.uk/ www.ticketmaster.co.uk      14

                                                                                                13

                                                                                                22


                                                                                                10

                                     http://www.ticketmaster.co.uk/ www.ticketmaster.co.uk      59

                                     http://www.google.co.uk/searc
                                     h?hl=en&source=hp&q=jls+co
                                     ncert&meta=&aq=0&oq=jls+co www.google.co.uk                33
                                     http://www.google.com/search
                                     ?client=safari&rls=en&q=Ticke
                                     tmaster+UK&ie=UTF-
                                     8&oe=UTF-8                    www.google.com               22

                                                                                                15
                                     http://www2.disney.co.uk/Disn
                                     eyOnline/j/redirect.jsp?redirect
                                     URL=http://www.ticketmaster.c
                                     o.uk/artist/930833/?affiliate=W
                                     266%26brand=lionking%26CA
                                     MEFROM=CFC_UK_TH073_
                                     WEBLINK                          www2.disney.co.uk         56




ForeSee Results, Inc. Confidential                                                        483        Satisfaction Performance Report
Date Created: 04/01/2010




                                                                                                   33

                                     http://www.google.co.uk/url?sa
                                     =t&source=web&ct=res&cd=1
                                     &ved=0CAYQFjAA&url=http%
                                     3A%2F%2Fwww.ticketmaster.
                                     co.uk%2F&rct=j&q=ticketmast
                                     er&ei=GgGYS-jWBYz-0gT-
                                     ltn0Cw&usg=AFQjCNHKgre8g
                                     kMnnG8gldnbzCcugrjZYw          www.google.co.uk               12

                                                                                                   53

                                                                                                   10



                                                                                                   4
                                     http://www.talktalk.co.uk/searc
                                     h/results.html?section=&from=
                                     headersearch&query=ticketma
                                     ster                            www.talktalk.co.uk            30
                                     http://www.google.co.uk/searc
                                     h?hl=en&source=hp&q=tinchy
                                     +stryder+tickets&meta=&aq=1
                                     sx&oq=timchy                    www.google.co.uk              9
                                     http://co118w.col118.mail.live.
                                     com/mail/InboxLight.aspx?Fol
                                     derID=00000000-0000-0000-
                                     0000-
                                     000000000001&InboxSortAsc
                                     ending=False&InboxSortBy=D
                                     ate&n=455250272                 co118w.col118.mail.live.com   4

                                                                                                   15

                                                                                                   5
                                     http://www.google.co.uk/searc
                                     h?sourceid=navclient&hl=en-
                                     GB&ie=UTF-
                                     8&rlz=1T4GGIH_en-
                                     GBGB272GB273&q=ticketmas
                                     ter                           www.google.co.uk                60




ForeSee Results, Inc. Confidential                                                     484              Satisfaction Performance Report
Date Created: 04/01/2010


                                     http://www.starwarsinconcert.c
                                     om/                            www.starwarsinconcert.com        36
                                     http://search2.rr.com/?&cat=w
                                     eb&q=essence+festival          search2.rr.com                   29

                                     http://www.ticketmaster.co.uk/ www.ticketmaster.co.uk           17
                                     http://sn131w.snt131.mail.live.
                                     com/mail/InboxLight.aspx?n=7
                                     75377763                        sn131w.snt131.mail.live.com     12
                                     http://www.google.co.uk/searc
                                     h?hl=en&q=michael+buble+tic
                                     kets+london&btnG=Search&m
                                     eta=cr%3DcountryUK%7Ccou
                                     ntryGB&aq=f&oq=                 www.google.co.uk                17

                                                                                                     10
                                     http://uk.mc863.mail.yahoo.co
                                     m/mc/welcome?.rand=ff9qvkki
                                     4d795                         uk.mc863.mail.yahoo.com           11

                                                                                                     16
                                     http://uk.mg41.mail.yahoo.com
                                     /dc/blank.html?bn=300.3&.intl
                                     =uk&.lang=en-GB                   uk.mg41.mail.yahoo.com        21
                                     http://www.getmein.com/rock-
                                     and-pop/kasabian-
                                     tickets.html?cid=criteo           www.getmein.com               3
                                     http://www.google.co.uk/searc
                                     h?q=ticketmaster&ie=utf-
                                     8&oe=utf-
                                     8&aq=t&rls=org.mozilla:en-
                                     GB:official&client=firefox-a      www.google.co.uk              14
                                     http://sn130w.snt130.mail.live.
                                     com/mail/InboxLight.aspx?Fol
                                     derID=00000000-0000-0000-
                                     0000-
                                     000000000001&InboxSortAsc
                                     ending=False&InboxSortBy=D
                                     ate&n=1732006190                  sn130w.snt130.mail.live.com   11
                                     http://www.ticketmaster.co.uk/
                                     event/17004468ACB25FCC            www.ticketmaster.co.uk        46

                                                                                                     15




ForeSee Results, Inc. Confidential                                                        485             Satisfaction Performance Report
Date Created: 04/01/2010


                                     http://www.google.co.uk/searc
                                     h?sourceid=navclient&hl=en-
                                     GB&ie=UTF-
                                     8&rlz=1T4GGLL_en-
                                     GBGB362GB362&q=ticketmas
                                     ter                           www.google.co.uk           14

                                                                                              7

                                                                                              9
                                     http://www.google.co.uk/searc
                                     h?hl=en&q=ticketmaster&meta
                                     =                             www.google.co.uk           4

                                     http://mail.tesco.net/do/redirect
                                     ?url=http%253A%252F%252F
                                     ntr.ticketmaster.co.uk%253A8
                                     0%252Fssp3%252F%253FZ%
                                     253DQz0yMTgzNzRfNDE2JlI9
                                     cHRfZV9vXzJfb2ZfMTkmVT01
                                     MTczNDE3NiZNPTEmQj0yLjA
                                     mUz1odHRwOi8vd3d3LnRpY2
                                     tldG1hc3Rlci5jby51ay9hcnRpc
                                     3QvODY5MTE1                       mail.tesco.net         14

                                                                                              39
                                     http://www.google.co.uk/searc
                                     h?client=safari&rls=en&q=sout
                                     hampton+guildhall&ie=UTF-
                                     8&oe=UTF-
                                     8&redir_esc=&ei=kD6ZS9SuL
                                     syQjAf9y5n4Dw                 www.google.co.uk           35

                                                                                              20


                                                                                              49
                                     http://www.google.co.uk/searc
                                     h?sourceid=navclient&aq=0&o
                                     q=metro+arena+Newcastle&ie
                                     =UTF-
                                     8&rlz=1T4GGIR_enGB215GB
                                     217&q=metro+arena+newcastl
                                     e+upon+tyne                   www.google.co.uk           32




ForeSee Results, Inc. Confidential                                                      486        Satisfaction Performance Report
Date Created: 04/01/2010




                                                                                                      11
                                     http://www.google.co.uk/searc
                                     h?source=ig&hl=en&rlz=1G1G
                                     GLQ_ENGB269&=&q=ticketm
                                     aster&btnG=Google+Search&
                                     meta=lr%3D                    www.google.co.uk                   7

                                     http://www.ticketmaster.co.uk/ www.ticketmaster.co.uk            4

                                     http://www.bristolhippodrome.o
                                     rg.uk/prod-
                                     productions_details.asp?Venu
                                     eID=90&pid=2061                www.bristolhippodrome.org.uk 99

                                                                                                      35
                                     http://sn127w.snt127.mail.live.
                                     com/mail/InboxLight.aspx?n=1
                                     798945301                          sn127w.snt127.mail.live.com   35
                                     http://www.google.co.uk/searc
                                     h?hl=en&q=tickets&meta=            www.google.co.uk              17
                                     http://www.google.co.uk/searc
                                     h?q=godspell&btnGNS=Searc
                                     h+ticketmaster.co.uk&oi=navq
                                     uery_searchbox&sa=X&as_sit
                                     esearch=ticketmaster.co.uk&hl
                                     =en                                www.google.co.uk              8
                                     http://bl144w.blu144.mail.live.c
                                     om/mail/InboxLight.aspx?Fold
                                     erID=00000000-0000-0000-
                                     0000-
                                     000000000001&InboxSortAsc
                                     ending=False&InboxSortBy=D
                                     ate&n=94253893                     bl144w.blu144.mail.live.com   29

                                     http://www.ladygaga.com/even
                                     ts/                             www.ladygaga.com                 29
                                     http://sn124w.snt124.mail.live.
                                     com/mail/InboxLight.aspx?Fol
                                     derID=00000000-0000-0000-
                                     0000-
                                     000000000005&InboxSortAsc
                                     ending=False&InboxSortBy=D
                                     ate&n=3446632                   sn124w.snt124.mail.live.com      22




ForeSee Results, Inc. Confidential                                                         487             Satisfaction Performance Report
Date Created: 04/01/2010


                                     http://uk.search.yahoo.com/se
                                     arch?ei=utf-8&fr=ytff1-
                                     &p=ticketmaster&ei=UTF-
                                     8&type=                            uk.search.yahoo.com           24
                                     http://uk.mc866.mail.yahoo.co
                                     m/mc/welcome?.partner=bt-
                                     1&.gx=1&.tm=1268379580&.ra
                                     nd=63m1rrplnicla                   uk.mc866.mail.yahoo.com       8
                                     http://www.google.co.uk/searc
                                     h?hl=en&source=hp&q=ticket
                                     master&meta=&aq=f&aqi=g10
                                     &aql=&oq=                          www.google.co.uk              21
                                     http://www.google.co.uk/searc
                                     h?hl=en&source=hp&q=ticket
                                     master+uk&meta=&aq=f&aqi=
                                     g10&aql=&oq=                       www.google.co.uk              10
                                     http://bl144w.blu144.mail.live.c
                                     om/mail/InboxLight.aspx?Fold
                                     erID=00000000-0000-0000-
                                     0000-
                                     000000000001&InboxSortAsc
                                     ending=False&InboxSortBy=D
                                     ate&n=2002022194                   bl144w.blu144.mail.live.com   13


                                     http://www.ticketmaster.co.uk/ www.ticketmaster.co.uk            6

                                                                                                      12

                                     http://www.getmein.com/rock-
                                     and-pop/kings-of-leon-
                                     tickets.html?cid=email0310201 www.getmein.com                    1

                                                                                                   35
                                     http://www.liverpooltheatreguid www.liverpooltheatreguide.co.
                                     e.co.uk/empire.htm              uk                            12

                                     http://www.ticketmaster.co.uk/ www.ticketmaster.co.uk            5
                                     http://www.google.co.uk/searc
                                     h?hl=en&source=hp&q=ticket
                                     master&meta=&aq=0&aqi=g10
                                     &aql=&oq=ticketm               www.google.co.uk                  9




ForeSee Results, Inc. Confidential                                                         488             Satisfaction Performance Report
Date Created: 04/01/2010


                                     http://www.google.co.uk/searc
                                     h?hl=en&source=hp&q=ticket
                                     master+uk&meta=&aq=1&aqi=
                                     g10&aql=&oq=ticket              www.google.co.uk               34
                                     http://sn125w.snt125.mail.live.
                                     com/mail/InboxLight.aspx?n=1
                                     647587520                       sn125w.snt125.mail.live.com    7

                                                                                                    17
                                     http://bl149w.blu149.mail.live.c
                                     om/mail/InboxLight.aspx?n=59
                                     0526008                          bl149w.blu149.mail.live.com   536

                                     http://www.bing.com/search?q
                                     =ticketmaster+box+office&FO
                                     RM=CBPW&first=1&adlt=strict www.bing.com                       24

                                     https://www.royaltiesticketservi
                                     ce.co.uk/BuyNow.aspx?buyno
                                     wurl=http%3a%2f%2fticketsuk.
                                     at%2faffinion%3fCTY%3d9&CI
                                     D=313&DURL=http%3a%2f%
                                     2fwww.ticketmaster.co.uk%2fa
                                     rtist%2f869115%3fcamefrom%
                                     3dCFC_UK_BUYAT&brand=% www.royaltiesticketservice.co.
                                     5b%3dBRAND%3d%5d                 uk                   24


                                     http://www.google.co.uk/url?sa
                                     =t&source=web&ct=res&cd=1
                                     &ved=0CAYQFjAA&url=http%
                                     3A%2F%2Fwww.ticketmaster.
                                     co.uk%2F&rct=j&q=ticketmast
                                     er+uk&ei=U3GaS8_fDI7KjAe-
                                     mcWjDA&usg=AFQjCNHKgre
                                     8gkMnnG8gldnbzCcugrjZYw www.google.co.uk                       5

                                     http://www.ticketmaster.co.uk/ www.ticketmaster.co.uk          22
                                     http://by132w.bay132.mail.live.
                                     com/mail/InboxLight.aspx?n=1
                                     140985502                       by132w.bay132.mail.live.com    282

                                     http://www.ticketmaster.co.uk/ www.ticketmaster.co.uk          8
                                     http://www.wembleyarena.co.u
                                     k/                             www.wembleyarena.co.uk          81


ForeSee Results, Inc. Confidential                                                      489               Satisfaction Performance Report
Date Created: 04/01/2010




                                                                                                     49

                                     http://twitter.com/               twitter.com                   13
                                     http://co111w.col111.mail.live.
                                     com/mail/InboxLight.aspx?n=2
                                     25934622                          co111w.col111.mail.live.com   16
                                     https://www.ticketmaster.co.uk
                                     /member?tm_link=tm_homeA_
                                     header_signin                     www.ticketmaster.co.uk    11
                                     http://www.manchestercomedy       www.manchestercomedyguide
                                     guide.com/headliners.htm          .com                      41

                                                                                                     7
                                     http://www.google.co.uk/url?sa
                                     =t&source=web&ct=res&cd=1
                                     &ved=0CA0QFjAA&url=http%3
                                     A%2F%2Fwww.ticketmaster.c
                                     o.uk%2FBeyonce-
                                     tickets%2Fartist%2F945147&r
                                     ct=j&q=beyonce+tickets&ei=ha
                                     WaS-
                                     6KNtCRjAeCnJCQDA&usg=A
                                     FQjCNGXbIpOOlySpFR7jV6A
                                     8kXHg9MTeg                     www.google.co.uk                 36

                                     http://www.livenation.co.uk/eve
                                     nt/8689/dancing-on-ice-tickets www.livenation.co.uk             14

                                                                                                     16

                                     http://search.virginmedia.com/r
                                     esults/?channel=homepage&v
                                     ml=telewest&vmt=t9&q=ticket
                                     master&submit-
                                     frmGoogleWeb=Web+Search search.virginmedia.com                  8
                                     http://sn139w.snt139.mail.live.
                                     com/mail/InboxLight.aspx?Fol
                                     derID=00000000-0000-0000-
                                     0000-
                                     000000000001&InboxSortAsc
                                     ending=False&InboxSortBy=D
                                     ate&n=1176565234                sn139w.snt139.mail.live.com     12




ForeSee Results, Inc. Confidential                                                       490              Satisfaction Performance Report
Date Created: 04/01/2010




                                     http://www.theo2.co.uk/event/p
                                     eter-kay-20101105.html         www.theo2.co.uk          10

                                     http://www.google.co.uk/url?sa
                                     =t&source=web&ct=res&cd=1
                                     &ved=0CAYQFjAA&url=http%
                                     3A%2F%2Fwww.ticketmaster.
                                     co.uk%2F&rct=j&q=ticketmast
                                     er+uk&ei=f7yaS5LJPJCTjAfo-
                                     KG5DA&usg=AFQjCNHKgre8
                                     gkMnnG8gldnbzCcugrjZYw         www.google.co.uk         12
                                     http://www.johnbarrowman.co
                                     m/fanzone/concerts/tour2010.s
                                     html                           www.johnbarrowman.com    8
                                     http://www.google.co.uk/searc
                                     h?hl=en&source=hp&q=ticket
                                     master&meta=&aq=f&aqi=g10
                                     &aql=&oq=                      www.google.co.uk         6

                                                                                             15

                                                                                             7
                                     http://www.google.ie/search?hl
                                     =en&source=hp&q=ticketmast
                                     er+uk&meta=&aq=2&aqi=g10
                                     &aql=&oq=ticke                 www.google.ie            16
                                     http://www.ticketmaster.co.uk/
                                     event/17004322E4AF93A9?art
                                     istid=947764&majorcatid=100
                                     02&minorcatid=207              www.ticketmaster.co.uk   5

                                                                                             22

                                                                                             32
                                     http://www.google.co.uk/searc
                                     h?client=firefox-
                                     a&rls=org.mozilla%3Aen-
                                     GB%3Aofficial&channel=s&hl=
                                     en&source=hp&q=ticket+mast
                                     er&meta=&btnG=Google+Sear
                                     ch                            www.google.co.uk          10




ForeSee Results, Inc. Confidential                                                    491         Satisfaction Performance Report
Date Created: 04/01/2010




                                                                                                   7

                                                                                                   31
                                     http://uk.search.yahoo.com/se
                                     arch?fr=yfp-t-702-
                                     s&toggle=1&cop=mss&ei=UTF
                                     8&rd=r1&p=ticketmaster%20u
                                     k                              uk.search.yahoo.com            19
                                     http://www.google.co.uk/url?sa
                                     =t&source=web&ct=res&cd=1
                                     &ved=0CAoQFjAA&url=http%3
                                     A%2F%2Fwww.ticketmaster.c
                                     o.uk%2FDisney-Presents-The-
                                     Lion-King-
                                     tickets%2Fartist%2F930833&r
                                     ct=j&q=the+lion+king&ei=S8G
                                     bS8DxHpv40wTRjPnhAQ&usg
                                     =AFQjCNF4zboLaedHKegXS
                                     HjLaO8F9_suoA&sig2=-
                                     dwmeOzXGv1Z2kxudjZofA          www.google.co.uk               17

                                                                                                   7
                                     http://sn134w.snt134.mail.live.
                                     com/mail/InboxLight.aspx?Fol
                                     derID=00000000-0000-0000-
                                     0000-
                                     000000000005&InboxSortAsc
                                     ending=False&InboxSortBy=D
                                     ate&n=1964046028                sn134w.snt134.mail.live.com   28

                                     http://www.getmein.com/more-
                                     music/michael-buble-
                                     tickets.html?cid=email0310201 www.getmein.com                 1


                                                                                                   24
                                     http://www.o2blueroom.co.uk/e
                                     vents/JLS/249                 www.o2blueroom.co.uk            21



                                     http://www.ticketmaster.co.uk/ www.ticketmaster.co.uk         31

                                                                                                   12


ForeSee Results, Inc. Confidential                                                     492              Satisfaction Performance Report
Date Created: 04/01/2010


                                     http://uk.mc261.mail.yahoo.co
                                     m/mc/welcome?.gx=1&.tm=12
                                     68508976&.rand=brio8so7ni65
                                     a                             uk.mc261.mail.yahoo.com   24

                                     http://uk.mg.bt.mail.yahoo.com
                                     /dc/launch?.partner=bt-
                                     1&.gx=1&.rand=f3dtnmf9rq2gb uk.mg.bt.mail.yahoo.com     8
                                     http://www.bing.com/search?q
                                     =ticket%20master&mkt=en-
                                     gb&FORM=TBHT&DI=2883&C
                                     E=14.0&CM=SearchWeb            www.bing.com             22
                                     http://www.ticketmaster.co.uk/
                                     ?camefrom=CFC_UK_BUYAT
                                     _frootfull                     www.ticketmaster.co.uk   24

                                                                                             22
                                     http://www.google.co.uk/url?sa
                                     =t&source=web&ct=res&cd=3
                                     &ved=0CBoQFjAC&url=http%
                                     3A%2F%2Fwww.ticketmaster.
                                     co.uk%2FMEN-Arena-
                                     Manchester-tickets-
                                     Manchester%2Fvenue%2F254
                                     336&rct=j&q=men+arena&ei=
                                     RwGcS5TrK5n00gTdvfjeAQ&u
                                     sg=AFQjCNEeY4vifA8MCow_
                                     U_hbeT5o8qAG3Q                 www.google.co.uk         19

                                                                                             21

                                                                                             36

                                                                                             35

                                                                                             5


                                                                                             32
                                     http://www.google.co.uk/searc
                                     h?sourceid=navclient&aq=2&o
                                     q=ticket&ie=UTF-
                                     8&rlz=1T4RNWN_enGB273G
                                     B273&q=ticketmaster+uk        www.google.co.uk          28




ForeSee Results, Inc. Confidential                                                     493        Satisfaction Performance Report
Date Created: 04/01/2010


                                     http://www.google.co.uk/searc
                                     h?sourceid=navclient&aq=0h&
                                     oq=&ie=UTF-
                                     8&rlz=1T4RNWN_enGB229G
                                     B229&q=ticketmaster           www.google.co.uk          15
                                     http://www.google.co.uk/searc
                                     h?sourceid=navclient&aq=1h&
                                     oq=ticket&ie=UTF-
                                     8&rlz=1T4ACAW_enGB364G
                                     B364&q=ticketmaster+uk        www.google.co.uk          18

                                                                                             19

                                                                                             15
                                     http://www.ladygaga.com/even
                                     ts/                          www.ladygaga.com           86

                                     http://www.google.co.uk/url?sa
                                     =t&source=web&ct=res&cd=1
                                     &ved=0CAYQFjAA&url=http%
                                     3A%2F%2Fwww.ticketmaster.
                                     co.uk%2F&rct=j&q=ticketmast
                                     er&ei=_uGcS6KzJpSy0gSe-
                                     NnUAQ&usg=AFQjCNHKgre8
                                     gkMnnG8gldnbzCcugrjZYw         www.google.co.uk         23
                                     http://www.men-
                                     arena.com/about/?page_id=2                              56

                                                                                             7
                                     http://uk.mg41.mail.yahoo.com
                                     /dc/launch?.gx=1&.rand=caghr
                                     0n4s9eq6                      uk.mg41.mail.yahoo.com    9

                                                                                             26

                                                                                             14
                                     http://www.google.co.uk/searc
                                     h?hl=en&client=safari&rls=en&
                                     q=ticket+war+of+the+worlds&b
                                     tnG=Search&meta=cr%3Dcou
                                     ntryUK%7CcountryGB&aq=f&
                                     aqi=&aql=&oq=                 www.google.co.uk          42




ForeSee Results, Inc. Confidential                                                     494        Satisfaction Performance Report
Date Created: 04/01/2010


                                     http://www.getmein.com/rock-
                                     and-pop/flight-of-the-
                                     conchords-
                                     tickets.html?s_kwcid=TC|1785
                                     4|flight%20of%20the%20conc
                                     hords%20uk%20tour||S|b|364
                                     3271127&gclid=CL2h3NbmuK
                                     ACFUgB4wodA0HvTw             www.getmein.com             6


                                                                                              27

                                                                                              89

                                                                                              59

                                     http://www.google.co.uk/url?sa
                                     =t&source=web&ct=res&cd=1
                                     &ved=0CAYQFjAA&url=http%
                                     3A%2F%2Fwww.ticketmaster.
                                     co.uk%2F&rct=j&q=ticketmast
                                     er+uk&ei=AVqdS97WBYz60w
                                     SStMXVAQ&usg=AFQjCNHKg
                                     re8gkMnnG8gldnbzCcugrjZYw www.google.co.uk               12

                                                                                              9

                                                                                              45

                                     http://www.google.co.uk/url?url
                                     =http://www.ticketmaster.co.uk
                                     /section/concerts&rct=j&ei=6u
                                     CdS5HtB5Oy0gTEtZXDCg&sa
                                     =X&oi=smap&resnum=1&ct=r
                                     esult&cd=1&ved=0CAgQqwMo
                                     ADAA&q=ticketmaster+uk&us
                                     g=AFQjCNGu_H525AX8pLQ9t
                                     eymTdIV2soAFg                   www.google.co.uk         62

4.6.0                                                                                         28

4.6.0                                                                                         34




ForeSee Results, Inc. Confidential                                                      495        Satisfaction Performance Report
Date Created: 04/01/2010




4.6.0                                                                                        6

4.6.0                                                                                        10

4.6.0                                                                                        11

4.6.0                                                                                        47
                                     http://www.google.co.uk/url?sa
                                     =t&source=web&ct=res&cd=1
                                     &ved=0CAYQFjAA&url=http%
                                     3A%2F%2Fwww.ticketmaster.
                                     co.uk%2F&rct=j&q=ticketmast
                                     er+uk&ei=-WieS--
                                     QMNS7jAf3zPnFCA&usg=AF
                                     QjCNHKgre8gkMnnG8gldnbz
4.6.0                                CcugrjZYw                      www.google.co.uk         6

4.6.0                                                                                        8

4.6.0                                                                                        9

                                     http://www.bing.com/search?q
                                     =ticketmaster&mkt=en-
                                     gb&FORM=TOOLBR&DI=288
4.6.0                                3&CE=14.0&CM=SearchWeb www.bing.com                     29

                                     http://www.google.co.uk/searc
                                     h?hl=en&source=hp&q=official
                                     +website+for+reading+festival
                                     &btnG=Google+Search&meta
4.6.0                                =&aq=o&aqi=&aql=&oq=          www.google.co.uk          6
                                     http://uk.yhs.search.yahoo.co
                                     m/avg/search?fr=yhs-
                                     avgb&type=yahoo_avg_hs2-tb-
4.6.0                                web_uk&p=ticketmaster         uk.yhs.search.yahoo.com   7


                                     http://www.getmein.com/ticket
                                     s/kings-of-leon-tickets/london-
4.6.0                                172057.html?cid=ticketmaster www.getmein.com            22




ForeSee Results, Inc. Confidential                                                     496        Satisfaction Performance Report
Date Created: 04/01/2010




4.6.0                                                                                       6

                                     http://www.google.co.uk/searc
                                     h?client=safari&rls=en&q=tick
                                     etmaster&ie=UTF-8&oe=UTF-
                                     8&redir_esc=&ei=b5ieS_T4Np
4.6.0                                S7jAf_hI3FCA                  www.google.co.uk         15


                                     http://www.google.co.uk/url?sa
                                     =t&source=web&ct=res&cd=1
                                     &ved=0CAoQFjAA&url=http%3
                                     A%2F%2Fwww.ticketmaster.c
                                     o.uk%2FT-in-the-Park-
                                     tickets%2Fartist%2F941649&r
                                     ct=j&q=t+in+the+park+ticketm
                                     aster&ei=nYOeS9XaKIj40wTg
                                     o_3CCg&usg=AFQjCNH9VzL
4.6.0                                DvE1RQh2Z1Dct3AVFtfAE5g www.google.co.uk               14

4.6.0                                                                                       17
                                     http://www.google.co.uk/searc
                                     h?sourceid=navclient&aq=0&o
                                     q=Ticketmaster&ie=UTF-
                                     8&rlz=1T4ACPW_enGB364G
4.6.0                                B364&q=ticketmaster+uk        www.google.co.uk         17

                                     http://www.google.co.uk/searc
                                     h?sourceid=navclient&hl=en-
                                     GB&ie=UTF-
                                     8&rlz=1T4ACAW_en___GB34
4.6.0                                5&q=rod+stewart+tour+dates www.google.co.uk            14




4.6.0                                                                                       34

4.6.0                                                                                       24
                                     http://www.nfluk.com/roi_close
4.6.0                                d                              www.nfluk.com           27

4.6.0                                                                                       13


ForeSee Results, Inc. Confidential                                                    497        Satisfaction Performance Report
Date Created: 04/01/2010




4.6.0                                                                                               8

4.6.0                                http://gettothefront.co.uk/   gettothefront.co.uk              11
                                     http://www.google.co.uk/searc
                                     h?q=ticketmaster&rls=com.mic
                                     rosoft:en-gb:IE-
                                     SearchBox&ie=UTF-
                                     8&oe=UTF-
                                     8&sourceid=ie7&rlz=1I7ADBS
                                     _en&redir_esc=&ei=IKOfS4rqJ
4.6.0                                s7KjAfev-XfDQ                 www.google.co.uk                 12
                                     http://www.google.co.uk/searc
                                     h?sourceid=navclient&hl=en-
                                     GB&ie=UTF-
                                     8&rlz=1T4GZEZ_en-
                                     GBGB290GB290&q=TICKET
4.6.0                                MASTER                        www.google.co.uk                 24

4.6.0                                                                                               5
                                     http://www.google.co.uk/searc
                                     h?client=safari&rls=en&q=v+fe
                                     stival+tickets&ie=UTF-
                                     8&oe=UTF-
                                     8&redir_esc=&ei=oK2fS-
4.6.0                                n3JYzu0gTQuayeDA              www.google.co.uk                 7

4.6.0                                                                                               9


                                     http://www.google.co.uk/url?sa
                                     =t&source=web&ct=res&cd=1
                                     &ved=0CBQQFjAA&url=http%
                                     3A%2F%2Fwww.ticketmaster.
                                     co.uk%2FMichael-Buble-
                                     tickets%2Fartist%2F869115&r
                                     ct=j&q=michael+buble+tickets
                                     &ei=srefS4PZGYyutgeBzJ3uB
                                     Q&usg=AFQjCNFtLmB1XfEsp
4.6.0                                CIKSxJXJvKhcToCxA              www.google.co.uk                38

4.6.0                                                                                               22
                                     http://www.liverpooltheatreguid www.liverpooltheatreguide.co
4.6.0                                e.com/empire.htm                m                              31




ForeSee Results, Inc. Confidential                                                       498             Satisfaction Performance Report
Date Created: 04/01/2010




4.6.0                                http://www.ticketmaster.co.uk/ www.ticketmaster.co.uk        7
                                     http://www.ticketmaster.co.uk/
                                     ?tm_link=tm_homeA_changel
4.6.0                                oc_go                          www.ticketmaster.co.uk        14
                                     http://www.alexandratheatre.or
                                     g.uk/whatson.asp?ProductionT
                                     itle=&VenueID=87&intPage=1
4.6.0                                &PageSize=50&page=4            www.alexandratheatre.org.uk   79

4.6.0                                                                                             10
                                     http://www.google.co.uk/searc
                                     h?hl=en&q=black+eyed+peas
                                     +uk+tour+dates&btnG=Search
                                     &meta=cr%3DcountryUK%7C
                                     countryGB&aq=f&aqi=&aql=&o
4.6.0                                q=&gs_rfai=                   www.google.co.uk               7



4.6.0                                                                                             5

4.6.0                                                                                             43
                                     http://search.orange.co.uk/all?
                                     brand=ouk&tab=web&home=tr
                                     ue&q=ticketmaster+scotland&
                                     previousq=ticketmaster&qry_li
                                     nk=ticketmaster+scotland&pt=
                                     related&p=hotspot&itlt=rhb&itl
                                     d=related&itltab=web&itlv=tick
                                     etmaster+scotland&itlp=1&itlp
4.6.0                                os=1                            search.orange.co.uk          16

4.6.0                                                                                             6

4.6.0                                                                                             5




ForeSee Results, Inc. Confidential                                                     499             Satisfaction Performance Report
Date Created: 04/01/2010




                                     http://www.google.co.uk/url?sa
                                     =t&source=web&ct=res&cd=1
                                     &ved=0CAYQFjAA&url=http%
                                     3A%2F%2Fwww.ticketmaster.
                                     co.uk%2F&rct=j&q=ticketmast
                                     er&ei=XQegS9yLJ5PA0gTkm8
                                     yzAg&usg=AFQjCNHKgre8gk
4.6.0                                MnnG8gldnbzCcugrjZYw           www.google.co.uk               22

                                     http://www.google.co.uk/url?sa
                                     =t&source=web&ct=res&cd=1
                                     &ved=0CAkQFjAA&url=http%3
                                     A%2F%2Fwww.ticketmaster.c
                                     o.uk%2F&rct=j&q=ticketmaster
                                     .co.uk&ei=xO2gS7mjCo6i0gT
                                     NmcWlDA&usg=AFQjCNHKgr
4.6.0                                e8gkMnnG8gldnbzCcugrjZYw www.google.co.uk                     15

                                     http://www.google.co.uk/searc
                                     h?hl=en&source=hp&q=ticket
                                     master+uk&meta=&cts=12688
                                     38549291&aq=0&aqi=g10&aql
4.6.0                                =&oq=ticketmaster&gs_rfai=       www.google.co.uk             10
                                     http://www.michaelbuble.com/t
4.6.0                                ourdates                         www.michaelbuble.com         12
                                     http://www.leedsmusicfestival.
                                     com/2010/03/10/leeds-tickets-
                                     to-go-on-sale-on-march-29th-
4.6.0                                2010/                            www.leedsmusicfestival.com   15
                                     http://www.ticketmaster.com/in
                                     ternational?tm_link=tm_home
4.6.0                                A_changeloc_intl                 www.ticketmaster.com         72
                                     http://www.google.co.uk/searc
                                     h?client=safari&rls=en&q=tick
                                     etmaster+customer+services&i
                                     e=UTF-8&oe=UTF-
                                     8&redir_esc=&ei=s_ugS_aCP
4.6.0                                Nq5jAeD-63cDQ                    www.google.co.uk             27

4.6.0                                                                                              25

4.6.0                                                                                              9




ForeSee Results, Inc. Confidential                                                       500            Satisfaction Performance Report
Date Created: 04/01/2010


                                     http://www.bing.com/search?q
                                     =ticketmaster&src=IE-
4.6.0                                SearchBox&FORM=IE8SRC           www.bing.com                  23
                                     http://sn115w.snt115.mail.live.
                                     com/mail/InboxLight.aspx?n=1
4.6.0                                481380785                       sn115w.snt115.mail.live.com   11

4.6.0                                                                                              26

4.6.0                                                                                              4
                                     http://www.kissonline.com/tour
4.6.0                                /                              www.kissonline.com             25

4.6.0                                                                                              17

4.6.0                                http://www.ticketmaster.co.uk/ www.ticketmaster.co.uk         39

4.6.0                                                                                              14
                                     http://search.virginmedia.com/r
                                     esults/?q=ticketer.co.uk&home
4.6.0                                page                              search.virginmedia.com      22
                                     http://www.google.co.uk/searc
                                     h?q=ticket+master&ie=utf-
                                     8&oe=utf-
                                     8&aq=t&rls=org.mozilla:en-
4.6.0                                GB:official&client=firefox-a      www.google.co.uk            30
                                     http://uk.mg41.mail.yahoo.com
                                     /dc/blank.html?bn=324.3&.intl
4.6.0                                =uk&.lang=en-GB                   uk.mg41.mail.yahoo.com      24
                                     http://latino963.lamusica.com/
4.6.0                                calibash/artists.php              latino963.lamusica.com      55
                                     http://www.google.com/search
                                     ?client=safari&rls=en&q=ticket
                                     master+uk&ie=UTF-
4.6.0                                8&oe=UTF-8                        www.google.com              7

4.6.0                                                                                              14

4.6.0                                                                                              14
                                     http://www.theprodigy.com/late
                                     st-news/37-homepage-
4.6.0                                section/224-milton-keynes      www.theprodigy.com             19


4.6.0                                                                                              52


ForeSee Results, Inc. Confidential                                                        501           Satisfaction Performance Report
Date Created: 04/01/2010


                                     http://uk.mc870.mail.yahoo.co
                                     m/mc/welcome?.partner=bt-
                                     1&.gx=1&.tm=1261229867&.ra
4.6.0                                nd=3obkiqspg1r7a              uk.mc870.mail.yahoo.com      29

4.6.0                                                                                           22

4.6.0                                                                                           14

4.6.0                                                                                           51
                                     http://www.google.co.uk/searc
                                     h?sourceid=navclient&aq=1h&
                                     oq=ti&hl=en-GB&ie=UTF-
                                     8&rlz=1T4TSEA_en-
                                     GBGB333GB333&q=ticketmas
4.6.0                                ter+uk                        www.google.co.uk             22

4.6.0                                                                                           19

                                     http://www.google.co.uk/searc
                                     h?hl=en&source=hp&q=ticket
                                     master+uk&meta=&aq=1&aqi=
4.6.0                                g10&aql=&oq=ticket&gs_rfai= www.google.co.uk               14

4.6.0                                                                                           7


4.6.0                                                                                           13

4.6.0                                                                                           17

                                     http://search.orange.co.uk/all?
                                     q=ticketmaster&brand=ouk&ta
                                     b=web&p=searchbox&pt=toda
4.6.0                                yweb_hp4_cursor&home=false search.orange.co.uk             8

4.6.0                                                                                           51
                                     http://www.hardrockcalling.co.
4.6.0                                uk/eventinfo/index.aspx        www.hardrockcalling.co.uk   18
                                     http://search.sky.com/web?ter
                                     m=ticketmaster&channel=mai
4.6.0                                n                              search.sky.com              6
                                     http://webmail.aol.com/31144-
4.6.0                                311/aol-1/en-gb/Suite.aspx     webmail.aol.com             18




ForeSee Results, Inc. Confidential                                                    502            Satisfaction Performance Report
Date Created: 04/01/2010


                                     http://sn122w.snt122.mail.live.
                                     com/mail/InboxLight.aspx?n=9
4.6.0                                30484910                        sn122w.snt122.mail.live.com   5

4.6.0                                                                                              5

4.6.0                                                                                              14
                                     http://www.wrestling101.com/1
4.6.0                                01/category/wweuk             www.wrestling101.com            9

4.6.0                                                                                              5

4.6.0                                                                                              11
                                     http://webmail.tiscali.co.uk/cp/
                                     ps/Mail/MsgBody?d=tiscali.co.
                                     uk&contentSeed=d3696&u=pn
4.6.0                                ock&pct=110d1&l=en               webmail.tiscali.co.uk        7

4.6.0                                                                                              15

4.6.0                                                                                              14
                                     http://sn116w.snt116.mail.live.
                                     com/mail/InboxLight.aspx?n=1
4.6.0                                790072363                       sn116w.snt116.mail.live.com   7


4.6.0                                                                                              13
                                     http://www.google.co.uk/searc
                                     h?hl=en&source=hp&q=dancin
                                     g+on+ice+tickets&meta=&aq=
                                     4&aqi=g10&aql=&oq=dancing
4.6.0                                +on+ice&gs_rfai=              www.google.co.uk                28

                                     http://www.google.co.uk/url?sa
                                     =t&source=web&ct=res&cd=1
                                     &ved=0CAYQFjAA&url=http%
                                     3A%2F%2Fwww.ticketmaster.
                                     co.uk%2F&rct=j&q=ticketmast
                                     er&ei=eCmjS-79FIrw0gTlx-
                                     DsCQ&usg=AFQjCNHKgre8gk
4.6.0                                MnnG8gldnbzCcugrjZYw           www.google.co.uk               10

                                     http://www.getmein.com/sports
4.6.0                                .html?cid=email0310401        www.getmein.com                 4




ForeSee Results, Inc. Confidential                                                        503           Satisfaction Performance Report
Date Created: 04/01/2010


                                     http://www.google.co.uk/url?sa
                                     =t&source=web&ct=res&cd=1
                                     &ved=0CAYQFjAA&url=http%
                                     3A%2F%2Fwww.ticketmaster.
                                     co.uk%2F&rct=j&q=ticketmast
                                     er+uk&ei=oXmjS-
                                     ilIIr60wSFybH3CQ&usg=AFQj
                                     CNHKgre8gkMnnG8gldnbzCc
4.6.0                                ugrjZYw                        www.google.co.uk         11


4.6.0                                                                                        6

4.6.0                                                                                        11
                                     https://mail.google.com/mail/?
                                     ui=2&view=bsp&ver=1qygpcgu
4.6.0                                rkovy                          mail.google.com          7

                                     http://www.google.co.uk/url?sa
                                     =t&source=web&ct=res&cd=1
                                     &ved=0CAYQFjAA&url=http%
                                     3A%2F%2Fwww.ticketmaster.
                                     co.uk%2F&rct=j&q=ticketmast
                                     er+uk&ei=AaOjS_DDOIv40wT
                                     Wl8zzCQ&usg=AFQjCNHKgre
4.6.0                                8gkMnnG8gldnbzCcugrjZYw www.google.co.uk                9

4.6.0                                                                                        22

4.6.0                                                                                        7
                                     http://www.us933.us/concertca
                                     lendar/Details.aspx?ID=11872
4.6.0                                6                             www.us933.us              37

4.6.0                                                                                        17
                                     http://www.google.co.uk/searc
                                     h?hl=en&client=safari&rls=en&
                                     q=ticketmaster+uk&meta=&aq
                                     =1&aqi=g10&aql=&oq=ticket&
4.6.0                                gs_rfai=                      www.google.co.uk          6

4.6.0                                http://www.ticketmaster.co.uk/ www.ticketmaster.co.uk   49




ForeSee Results, Inc. Confidential                                                     504        Satisfaction Performance Report
Date Created: 04/01/2010


                                     http://search.myway.com/sear
                                     ch/GGmain.jhtml?st=site&ptnr
                                     S=dk&si=&ss=sub&tpr=sbt&pt
                                     b=&searchfor=ticketmaster+uk
4.6.0                                &t=uk&x=53&y=24              search.myway.com                   33

                                     http://www.google.com/search
                                     ?q=u2.+miami&rls=com.micro
                                     soft:no:IE-SearchBox&ie=UTF-
                                     8&oe=UTF-
                                     8&sourceid=ie7&rlz=1I7_____
4.6.0                                en                           www.google.com                     24

4.6.0                                                                                                29
                                     http://www.manchestertheatres
4.6.0                                .com/palacetheatre.htm            www.manchestertheatres.com 5
                                     http://us.mc823.mail.yahoo.co
                                     m/mc/welcome?.partner=sbc&
                                     .gx=0&.tm=1269030677&.rand
4.6.0                                =08an17e2p86ql                    us.mc823.mail.yahoo.com       5
                                     http://www.manchestertheatres
4.6.0                                .com/menarena.htm                 www.manchestertheatres.com 44
                                     http://by131w.bay131.mail.live.
                                     com/mail/InboxLight.aspx?Fol
                                     derID=00000000-0000-0000-
                                     0000-
                                     000000000005&InboxSortAsc
                                     ending=False&InboxSortBy=D
4.6.0                                ate&n=1912693210                  by131w.bay131.mail.live.com   20

4.6.0                                                                                                16
                                     http://www.google.co.uk/searc
                                     h?source=ig&hl=en&rlz=1G1G
                                     GLQ_ENUK342&q=ticketmast
                                     er+uk&meta=lr%3D&aq=1&aqi
                                     =g10&aql=&oq=ticket&gs_rfai
4.6.0                                =                               www.google.co.uk                18
                                     http://co101w.col101.mail.live.
                                     com/mail/InboxLight.aspx?Fol
                                     derID=00000000-0000-0000-
                                     0000-
                                     000000000001&InboxSortAsc
                                     ending=False&InboxSortBy=D
4.6.0                                ate&n=1631360122                co101w.col101.mail.live.com     10




ForeSee Results, Inc. Confidential                                                       505              Satisfaction Performance Report
Date Created: 04/01/2010


                                     http://www.men-
                                     arena.com/about/?page_id=16
4.6.0                                89                                                      21

                                     http://shop.ebay.co.uk/items/_
                                     _tickets+bristol+hippodrome_
                                     W0QQ_dmdZ2?rvr_id=&crlp=
                                     752108920_228459_228460&
                                     UA=WXI7&GUID=adfd378d11
                                     00a0bad733bce3fdff7ea5&agi
                                     d=419089240&MT_ID=10&key
                                     word=tickets+bristol+hippodro
4.6.0                                me&ff4=228459_228460           shop.ebay.co.uk          24
                                     http://www.google.co.uk/url?sa
                                     =t&source=web&oi=revisions_
                                     result&ct=result&cd=1&ved=0
                                     CAYQhgIwAA&url=http%3A%
                                     2F%2Fwww.ticketmaster.co.uk
                                     %2F&rct=j&q=ticketmster&ei=
                                     RAekS-
                                     eXKJCM0gScjIztCQ&usg=AF
                                     QjCNHKgre8gkMnnG8gldnbz
4.6.0                                CcugrjZYw                      www.google.co.uk         15

4.6.0                                http://www.ticketmaster.co.uk/ www.ticketmaster.co.uk   21

4.6.0                                                                                        15


4.6.0                                                                                        4
                                     http://www.getmein.com/rock-
                                     and-pop/paul-mccartney-
4.6.0                                tickets.html?cid=criteo       www.getmein.com           3
                                     http://uk.mg41.mail.yahoo.com
                                     /dc/launch?.gx=1&.rand=bvd3
4.6.0                                kpkiodmo0                     uk.mg41.mail.yahoo.com    26


4.6.0                                                                                        56

4.6.0                                                                                        19

4.6.0                                                                                        21




ForeSee Results, Inc. Confidential                                                     506        Satisfaction Performance Report
Date Created: 04/01/2010




                                     http://www.simplyred.com/lond
4.6.0                                on-o2-arena-uk-2/             www.simplyred.com               7

4.6.0                                                                                              9
                                     http://sn127w.snt127.mail.live.
                                     com/mail/InboxLight.aspx?Fol
                                     derID=00000000-0000-0000-
                                     0000-
                                     000000000001&InboxSortAsc
                                     ending=False&InboxSortBy=D
4.6.0                                ate&n=33990093                  sn127w.snt127.mail.live.com   16


4.6.0                                                                                              17

4.6.0                                                                                              11


                                     http://www.google.co.uk/searc
                                     h?hl=en&q=ticket+master&met
4.6.0                                a=&rlz=                       www.google.co.uk                21
                                     http://www.google.co.uk/searc
                                     h?source=ig&hl=en&rlz=1R2D
                                     SGJ_enGB360&q=braehead+
                                     arena+tickets&meta=lr%3D&a
                                     q=1&aqi=g10&aql=&oq=braeh
4.6.0                                ead+a&gs_rfai=                www.google.co.uk                18
                                     http://www.johnbarrowman.co
                                     m/fanzone/concerts/tour2010.s
4.6.0                                html                          www.johnbarrowman.com           85

4.6.0                                                                                              23
                                     http://www.google.co.uk/searc
                                     h?q=ticketmaster&ie=utf-
                                     8&oe=utf-
                                     8&aq=t&rls=org.mozilla:en-
4.6.0                                GB:official&client=firefox-a    www.google.co.uk              23
                                     http://www.liverpoolempire.org.
                                     uk/prod-
                                     productions_details.asp?pid=1
4.6.0                                747&VenueID=99                  www.liverpoolempire.org.uk    13




ForeSee Results, Inc. Confidential                                                     507              Satisfaction Performance Report
Date Created: 04/01/2010


                                     http://www.google.co.uk/searc
                                     h?sourceid=navclient&aq=0&o
                                     q=ticketmaster&ie=UTF-
                                     8&rlz=1T4ACPW_enGB342G
4.6.0                                B342&q=ticketmaster+uk        www.google.co.uk         20

4.6.0                                                                                       36

4.6.0                                                                                       23
                                     http://www.getmein.com/rock-
                                     and-pop/westlife-
                                     tickets.html?s_kwcid=TC|1785
                                     4|westlife%20concerts||S||363
                                     0852387&gclid=CMzg3MmGy
4.6.0                                KACFcIB4wod5U_hZg             www.getmein.com          6
                                     http://www.google.co.uk/searc
                                     h?hl=en&source=hp&q=ticket
                                     master&meta=&aq=f&aqi=g10
4.6.0                                &aql=&oq=&gs_rfai=            www.google.co.uk         23
                                     http://www.google.co.uk/searc
                                     h?hl=en&source=hp&q=ticket
                                     master+uk&meta=&aq=6s&aqi
                                     =g-s1g3g-
                                     s3g3&aql=&oq=ticket+&gs_rfai
4.6.0                                =                             www.google.co.uk         47




ForeSee Results, Inc. Confidential                                                    508        Satisfaction Performance Report
Date Created: 04/01/2010




                                     http://87.248.114.86/ya/secure
                                     download?mid=1_129070_AD
                                     Zy%2BFcAALnCS6Nf9Q3oAl3
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                                     ef=&clean=0&redirectURL=htt
                                     p%3A%2F%2Fuk.mg.bt.mail.y
                                     ahoo.com%2Fdc%2Fvirusresu
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                                     _response%26default_file_na
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                                     52520Classical%252520Ticket
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                                     26%252520Sell%252520Oper
                                     a%252520and%252520Classi
                                     cal%252520Concert%252520
                                     Tickets%252520%252540%25
                                     2520GET%252520ME%25252
                                     0IN%2521.htm%26ui%3Dlarg
                                     ewindow%26YY%3D1269123
                                     309289%26&cred=S.cWAN3c
                                     _8SlerqM8kc8HGRodkVrlC51
                                     brUyoPSL1V.bdpCYpWGHAH
                                     n4UUMgakWYReOUXCjfJ65a
                                     YyRfFSmxijE0nh5FhhBdBFdJ
                                     WRzMkeWkdFESamQy8NyZV
                                     W9K0xROqj3RRAuJjvQf9w--
                                     &ts=1269123306&partner=ym
                                     ail&sig=b6I3OYvXUpRILywen
4.6.0                                XW9IQ--                        87.248.114.86                  3

4.6.0                                http://www.bonjovi.com/o2       www.bonjovi.com               15
                                     http://sn104w.snt104.mail.live.
                                     com/mail/InboxLight.aspx?n=1
4.6.0                                851279872                       sn104w.snt104.mail.live.com   42

4.6.0                                http://www.ticketmaster.co.uk/ www.ticketmaster.co.uk         16




ForeSee Results, Inc. Confidential                                                     509              Satisfaction Performance Report
Date Created: 04/01/2010




                                     http://search.mywebsearch.co
                                     m/mywebsearch/AJmain.jhtml
                                     ?id=ZVxdm006YIGB&ptb=C3c
                                     et.pAqVFby3iVq3xRwg&psa=&
                                     ind=2009122115&ptnrS=ZVxd
                                     m006YIGB&si=&st=kwd&searc
4.6.0                                hfor=ticketmaster+scotland   search.mywebsearch.com             4

                                     http://www.google.co.uk/url?sa
                                     =t&source=web&ct=res&cd=1
                                     &ved=0CAYQFjAA&url=http%
                                     3A%2F%2Fwww.ticketmaster.
                                     co.uk%2F&rct=j&q=ticketmast
                                     er+uk&ei=UjamS8nSHdW7jAf
                                     m0Y37CQ&usg=AFQjCNHKgr
4.6.0                                e8gkMnnG8gldnbzCcugrjZYw www.google.co.uk                       35

4.6.0                                                                                                22

4.6.0                                                                                                35
                                     http://uk.search.yahoo.com/se
                                     arch?ei=UTF-8&fr=ytff1-
                                     w3i&p=ticket%20masters%20
                                     uk&ei=UTF-
                                     8&type=W3i_YT,137,7_22165,
4.6.0                                Search,20090730,0,0,9,0        uk.search.yahoo.com              13
                                     http://www.blackpoolevents.co.
                                     uk/Shows/Mookys-All-New-
4.6.0                                Circus-2010.htm                www.blackpoolevents.co.uk        23

4.6.0                                                                                                9

4.6.0                                http://www.ticketmaster.co.uk/ www.ticketmaster.co.uk           13


4.6.0                                                                                                5



                                     http://www.milliondollarquartetl www.milliondollarquartetlive.co
4.6.0                                ive.com/broadway-tickets.html m                                  8
                                     http://www.metroradioarena.co
4.6.0                                .uk/events/buytickets.aspx       www.metroradioarena.co.uk       26




ForeSee Results, Inc. Confidential                                                       510               Satisfaction Performance Report
Date Created: 04/01/2010




4.6.0                                http://www.ticketmaster.co.uk/ www.ticketmaster.co.uk   20

                                     http://www.google.co.uk/url?q=
                                     scouting+for+girls+tour&url=/a
                                     clk%3Fsa%3Dl%26ai%3DC7F
                                     5e7oimS5CIONqAjAfOj4nRBO
                                     eGg7gBu_GghBHZnqODHAg
                                     AEAEgsYrfBlDH5-T--
                                     P____8BYLu-roPQCqAB27z-
                                     7APIAQGpAgQiLDAJc7k-
                                     qgQZT9D900qf7Qu4z6F7PBlr
                                     HQ-TrivBh7oZ-
                                     IAFkE4%26sig%3DAGiWqtxu
                                     PPastSXlPvOeOxFIOOBkWcc
                                     3mA%26q%3Dhttp://www.ticke
                                     tmaster.co.uk/artist/955394/%
                                     253Fcamefrom%253DCFC_U
                                     K_GOOGLEUK_SCOUTINGF
                                     ORGIRLS%2526s_kwcid%253
                                     DTC%257C10264%257Cscou
                                     ting%252520for%252520girls
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                                     %257Cp%257C4462564101&r
                                     ct=j&ei=7oimS4alNoHd4gbXv
                                     K2pCg&usg=AFQjCNFSG7O
4.6.0                                m77Y8cBu0OER0tvRYau8c_A www.google.co.uk                21

4.6.0                                                                                        9

4.6.0                                                                                        12



4.6.0                                                                                        31

4.6.0                                                                                        9

4.6.0                                                                                        15

4.6.0                                http://www.ticketmaster.co.uk                           42
                                     http://www.bing.com/search?sr
                                     ch=106&FORM=AS6&q=tiket
4.6.0                                master                        www.bing.com              35




ForeSee Results, Inc. Confidential                                                    511         Satisfaction Performance Report
Date Created: 04/01/2010




4.6.0                                                                                        5

4.6.0                                http://www.ticketmaster.co.uk/ www.ticketmaster.co.uk   7

4.6.0                                http://www.ticketmaster.co.uk/ www.ticketmaster.co.uk   8

4.6.0                                                                                        12

4.6.0                                                                                        29
                                     http://www.google.co.uk/searc
                                     h?hl=en&source=hp&q=paolo
                                     +nutini+tickets&meta=&aq=2&
                                     aqi=g10&aql=&oq=paolo+&gs
4.6.0                                _rfai=                        www.google.co.uk          1

4.6.0                                http://www.ticketmaster.co.uk/ www.ticketmaster.co.uk   31

4.6.0                                                                                        11

                                     http://www.google.co.uk/url?sa
                                     =t&source=web&ct=res&cd=1
                                     &ved=0CAYQFjAA&url=http%
                                     3A%2F%2Fwww.ticketmaster.
                                     co.uk%2F&rct=j&q=ticketmast
                                     er&ei=fsOnS6qhLdW6jAeM95
                                     mrAQ&usg=AFQjCNHKgre8gk
4.6.0                                MnnG8gldnbzCcugrjZYw           www.google.co.uk         9




ForeSee Results, Inc. Confidential                                                     512        Satisfaction Performance Report
Date Created: 04/01/2010




                                     http://reviews.ticketmaster.co.u
                                     k/7171e-
                                     en_gb/821199/writereview.htm
                                     ?format=embedded&campaign
                                     id=750286_107&return=http%
                                     3A%2F%2Fwww.ticketmaster.
                                     co.uk%2Fartist%2F821199&us
                                     er=f5a422ecbd25bea28dad21
                                     57eb2626fe646174653d32303
                                     130303332322675736572696
                                     43d333732353439303226746
                                     d5f76656e75653d4d454e2532
                                     304172656e612532304d616e
                                     6368657374657226746d5f636
                                     974793d4d616e63686573746
                                     57226746d5f73746174653d26
                                     746d5f646174653d53756e253
                                     23032312532304d617225323
                                     03230313026746d5f6576656e
                                     746e616d653d466f757225323
                                     0546f7073253230616e642532
                                     3054656d70746174696f6e732
                                     6746d5f76656e756569643d32
                                     3534333336&submissionurl=h
                                     ttp%3A%2F%2Fwww.ticketma
                                     ster.co.uk%2Freview%3Froot
4.6.0                                %3D10001                         reviews.ticketmaster.co.uk   14

4.6.0                                                                                              14

4.6.0                                                                                              18
                                     http://www.google.co.uk/searc
                                     h?source=ig&hl=en&rlz=1W1P
                                     BEA_en-
                                     GB&q=ticketmaster+uk&meta
                                     =lr%3D&aq=1&aqi=g10&aql=&
4.6.0                                oq=tick&gs_rfai=                www.google.co.uk              18
                                     http://sn127w.snt127.mail.live.
                                     com/mail/InboxLight.aspx?n=6
4.6.0                                48195399                        sn127w.snt127.mail.live.com   22




ForeSee Results, Inc. Confidential                                                       513            Satisfaction Performance Report
Date Created: 04/01/2010


                                     http://www.google.co.uk/url?sa
                                     =t&source=web&ct=res&cd=1
                                     &ved=0CAYQFjAA&url=http%
                                     3A%2F%2Fwww.ticketmaster.
                                     co.uk%2F&rct=j&q=ticketmast
                                     er+uk&ei=j8enS8WfMoqOjAe
                                     Gn-
                                     mjAQ&usg=AFQjCNHKgre8gk
4.6.0                                MnnG8gldnbzCcugrjZYw           www.google.co.uk         20
                                     http://www.google.com/cse?cx
                                     =partner-pub-
                                     1621127805062193:c2f4cyvek
                                     ad&cof=FORID%3A10&ie=ISO-
                                     8859-
                                     1&q=ticket+master&sa=Searc
                                     h&ad=w9&num=10&rurl=http%
                                     3A%2F%2Fstartskins.com%2
                                     Fresults.php%3Fcx%3Dpartne
                                     r-pub-
                                     1621127805062193%3Ac2f4c
                                     yvekad%26cof%3DFORID%25
                                     3A10%26ie%3DISO-8859-
                                     1%26q%3Dticket%2Bmaster%
4.6.0                                26sa%3DSearch                  www.google.com           10


4.6.0                                                                                        14
                                     http://www.google.co.uk/url?sa
                                     =t&source=web&ct=res&cd=1
                                     &ved=0CAYQFDAA&url=http
                                     %3A%2F%2Fwww.ticketmaste
                                     r.co.uk%2F&rct=j&q=ticketmas
                                     ter&ei=9d6nS7rCKpWTjAfrjvi7
                                     DQ&mk=0&mb=1&usg=AFQjC
                                     NHKgre8gkMnnG8gldnbzCcug
4.6.0                                rjZYw                          www.google.co.uk         66
                                     http://www.rfu.com/Tickets/Eve
                                     nts/2010_05_30_EnglandVsB
4.6.0                                arbarians                      www.rfu.com              51
                                     http://www.google.co.uk/searc
                                     h?sourceid=navclient&ie=UTF-
                                     8&rls=HPEA,HPEA:2005-
                                     38,HPEA:en&q=concert+ticket
4.6.0                                s                              www.google.co.uk         8




ForeSee Results, Inc. Confidential                                                     514        Satisfaction Performance Report
Date Created: 04/01/2010




4.6.0                                                                                            17
                                     http://my.att.net/s/s.dll?spage=
                                     search%2Fresultshome1.htm&
                                     searchType=web&source=AP
                                     YWEBHM&url_searchType=&
                                     url_Source=&string=London+ti
                                     ckets&where=&sm.x=0&sm.y=
4.6.0                                0&sm=Go                          my.att.net                 5

4.6.0                                                                                            15
                                     http://www.brightoncentre.co.u
4.6.0                                k/scripts/default.htm            www.brightoncentre.co.uk   20
                                     http://www.google.co.uk/searc
                                     h?source=ig&hl=en&rlz=1G1G
                                     GLQ_ENUK364&q=the+lion+ki
                                     ng+tickets&meta=lr%3D&aq=3
                                     &aqi=g10&aql=&oq=the+lion+
4.6.0                                king&gs_rfai=                    www.google.co.uk           39
                                     http://webmail.aol.com/31144-
4.6.0                                311/aol-1/en-gb/Suite.aspx       webmail.aol.com            27
                                     http://www.google.co.uk/searc
                                     h?q=ticketmaster+co+uk&rls=
                                     com.microsoft:*:IE-
                                     SearchBox&ie=UTF-
                                     8&oe=UTF-
                                     8&sourceid=ie7&rlz=1I7DKUK
                                     &redir_esc=&ei=5b2oS_3IBJaI
4.6.0                                0wS3uYndDQ                       www.google.co.uk           27

4.6.0                                                                                            10

4.6.0                                                                                            19
                                     http://www.livenation.co.uk/eve
                                     nt/11817/black-eyed-peas-feat-
4.6.0                                cheryl-cole-tickets             www.livenation.co.uk        33
                                     http://www.o2blueroom.co.uk/s
4.6.0                                earch-events                    www.o2blueroom.co.uk        26




ForeSee Results, Inc. Confidential                                                       515          Satisfaction Performance Report
Date Created: 04/01/2010


                                     http://www.google.co.uk/url?url
                                     =http://www.ticketmaster.co.uk
                                     /section/concerts&rct=j&ei=_Pi
                                     oS-
                                     _uHoqRjAfUgrX9AQ&sa=X&oi
                                     =smap&resnum=1&ct=result&
                                     cd=1&ved=0CAgQqwMoADAA
                                     &q=ticketmaster+uk&usg=AF
                                     QjCNGG77RYBDgK5mUGAB
4.6.0                                TAGq-CCxGjSw                    www.google.co.uk         9




4.6.0                                                                                         41

4.6.0                                                                                         117
                                     http://www.google.co.uk/searc
                                     h?hl=en&source=hp&q=ticket+
                                     master&btnG=Google+Search
4.6.0                                &meta=                        www.google.co.uk           50

                                     http://www.google.co.uk/searc
                                     h?client=safari&rls=en&q=tick
                                     etmaster&ie=UTF-8&oe=UTF-
                                     8&redir_esc=&ei=0LqoS5mtC
4.6.0                                pPu0gS4jYXjDQ                 www.google.co.uk           24


                                     http://www.google.co.uk/url?sa
                                     =t&source=web&ct=res&cd=1
                                     &ved=0CAkQFjAA&url=http%3
                                     A%2F%2Fwww.ticketmaster.c
                                     o.uk%2FNeil-Diamond-
                                     tickets%2Fartist%2F734917&r
                                     ct=j&q=neil+diamond+tour+dat
                                     es&ei=ZgepS56QFou7jAem2e
                                     TSAQ&usg=AFQjCNENL6Kp0
4.6.0                                ZX31v8bM0-CSC5A36g2Ew          www.google.co.uk          15

4.6.0                                                                                         11




ForeSee Results, Inc. Confidential                                                      516         Satisfaction Performance Report
Date Created: 04/01/2010


                                     http://www.google.co.uk/searc
                                     h?hl=en&source=hp&q=ticket
                                     master+uk&meta=&rlz=1W1T
                                     SEA_en-
                                     GBGB319&aq=1&aqi=g10&aql
4.6.0                                =&oq=ticket&gs_rfai=          www.google.co.uk             39
                                     http://uk.mg40.mail.yahoo.com
                                     /dc/blank.html?bn=324.3&.intl
4.6.0                                =uk&.lang=en-GB               uk.mg40.mail.yahoo.com       10

4.6.0                                                                                           9

4.6.0                                                                                            54
                                     http://www.google.co.uk/searc
                                     h?sourceid=navclient&aq=h7&
                                     oq=ticketfactory&ie=UTF-
                                     8&rlz=1T4ADBR_enGB303GB
4.6.0                                325&q=ticketmaster              www.google.co.uk            16
                                     http://www.officiallondontheatr
                                     e.co.uk/london_shows/show/it www.officiallondontheatre.co.u
4.6.0                                em75994/Hairspray/              k                           21

                                     http://www.bing.com/search?q
                                     =men%20arena&mkt=en-
                                     gb&FORM=TOOLBR&DI=288
4.6.0                                3&CE=14.0&CM=SearchWeb www.bing.com                        7
                                     http://www.google.co.uk/searc
                                     h?hl=en&q=ticketmaster&meta
4.6.0                                =                             www.google.co.uk             32

4.6.0                                                                                           5
                                     http://www.o2blueroom.co.uk/e
4.6.0                                vents/Russell-Howard/296      www.o2blueroom.co.uk         47
                                     http://www.google.co.uk/searc
                                     h?sourceid=navclient&aq=1&o
                                     q=ticket&ie=UTF-
                                     8&rlz=1T4ADFA_enGB361GB
4.6.0                                362&q=ticketmaster+uk         www.google.co.uk             7

4.6.0                                http://www.ticketmaster.co.uk/ www.ticketmaster.co.uk      77
                                     http://www.bing.com/search?q
                                     =ticketmaster&form=MSNH14
4.6.0                                &qs=n                          www.bing.com                7




ForeSee Results, Inc. Confidential                                                    517             Satisfaction Performance Report
Date Created: 04/01/2010




                                     http://www.wembleyarena.co.u
4.6.0                                k/                           www.wembleyarena.co.uk      24

4.6.0                                http://www.ticketmaster.co.uk/ www.ticketmaster.co.uk    28

4.6.0                                                                                         20
                                     http://o2blueroom.co.uk/events
4.6.0                                /JLS/249                       o2blueroom.co.uk          12
                                     http://uk.mc311.mail.yahoo.co
                                     m/mc/welcome?.gx=1&.tm=12
                                     69445462&.rand=e6bbjqqv2o0
4.6.0                                3g                             uk.mc311.mail.yahoo.com   44


4.6.0                                http://www.ticketmaster.co.uk/ www.ticketmaster.co.uk    27

4.6.0                                                                                         32
                                     http://www.google.com/search
                                     ?q=ticketmaster&rls=com.micr
                                     osoft:*:IE-Address&ie=UTF-
                                     8&oe=UTF-
                                     8&sourceid=ie7&rlz=1I7GPEA
4.6.0                                _en                          www.google.com              29

4.6.0                                                                                         45
                                     http://www.google.co.uk/url?sa
                                     =t&source=web&ct=res&cd=1
                                     &ved=0CAYQFjAA&url=http%
                                     3A%2F%2Fwww.ticketmaster.
                                     co.uk%2F&rct=j&q=ticketmast
                                     er&ei=H3qqS-
                                     fyLJKTjAepzoH8BQ&usg=AFQ
                                     jCNHKgre8gkMnnG8gldnbzCc
4.6.0                                ugrjZYw                        www.google.co.uk          22

                                     http://fsmail01.orange.co.uk/w
                                     ebmail/en_GB/read.html?FOL
                                     DER=SF_INBOX&IDMSG=998
4.6.0                                &ORIGIN=SYSTEM_FOLDER fsmail01.orange.co.uk              9
                                     http://www.ticketmaster.co.uk/
4.6.0                                section/concerts               www.ticketmaster.co.uk    18

4.6.0                                                                                         46




ForeSee Results, Inc. Confidential                                                     518         Satisfaction Performance Report
Date Created: 04/01/2010


                                     http://www.bing.com/search?q
                                     =ticketmaster&FORM=MSNH9
4.6.0                                0&mkt=en-gb                  www.bing.com                       8


                                     http://www.google.co.uk/url?sa
                                     =t&source=web&ct=res&cd=1
                                     &ved=0CBQQFjAA&url=http%
                                     3A%2F%2Fwww.ticketmaster.
                                     co.uk%2F&rct=j&q=theatre+tic
                                     kets&ei=tomqS8TmLYv60wT0t
                                     r3QAQ&v6u=http%3A%2F%2
                                     Fdualstack.ipv6-
                                     exp.l.google.com%2Fgen_204
                                     %3Fip%3D86.173.3.75%26ts
                                     %3D1269467575028519%26a
                                     uth%3Dr3vb42mvsaq3nx4gpw
                                     ulpj67ho5pibuu%26rndm%3D
                                     0.8418379389852283&v6s=2
                                     &v6t=2062&usg=AFQjCNHKgr
4.6.0                                e8gkMnnG8gldnbzCcugrjZYw www.google.co.uk                       21
                                     http://www.ticketmaster.com/pr
                                     omo/3dn9m7?tm_link=tm_ho
4.6.0                                meA_b_10002_5                  www.ticketmaster.com             19

                                     http://www.scotland.ticketmast
                                     er.co.uk/uk/index.html?tm_link    www.scotland.ticketmaster.co.
4.6.0                                =tmeurope_map_uk_moreinfo         uk                            28
                                     http://sn131w.snt131.mail.live.
                                     com/mail/InboxLight.aspx?n=8
4.6.0                                43019288                          sn131w.snt131.mail.live.com   6
                                     http://www.google.co.uk/searc
                                     h?sourceid=navclient&aq=1h&
                                     oq=tick&ie=UTF-
                                     8&rlz=1T4TSHB_enUS302GB
4.6.0                                309&q=ticketmaster+uk             www.google.co.uk              22
                                     http://www.brightoncentre.co.u
4.6.0                                k/scripts/default.htm             www.brightoncentre.co.uk      9

4.6.0                                                                                                7

4.6.0                                                                                                23


4.6.0                                                                                                5


ForeSee Results, Inc. Confidential                                                        519             Satisfaction Performance Report
Date Created: 04/01/2010


                                     http://www.paulrodgers.com/co
4.6.0                                ncerts.htm                    www.paulrodgers.com          14

4.6.0                                                                                           29

4.6.0                                                                                           25
                                     http://www.talktalk.co.uk/searc
                                     h/results.html?section=&from=
                                     hp-bb-
                                     headersearch&query=www.nor
4.6.0                                wich.uea                        www.talktalk.co.uk         14

4.6.0                                                                                           60

4.6.0                                                                                           15

4.6.0                                                                                           7
                                     http://www.google.co.uk/searc
                                     h?sourceid=navclient&aq=2h&
                                     oq=&ie=UTF-
                                     8&rlz=1T4ADBF_enGB242GB
4.6.0                                242&q=ticketmaster+uk         www.google.co.uk             21

4.6.0                                                                                           7

4.6.0                                                                                           9


4.6.0                                                                                           12

4.6.0                                                                                           5
                                     http://search.mywebsearch.co
                                     m/mywebsearch/GGmain.jhtml
                                     ?searchfor=www.ticketmaster.
                                     co.uk&st=dns&ptnrS=ZJxdm4
                                     32YYGB&ptb=5iNTB8lIbXBBL
                                     p.oSLxWhA&si=48072&ss=dn
                                     s-
                                     sub&gcht=&n=77cea7ee&tpr=
4.6.0                                sbt                          search.mywebsearch.com        46




ForeSee Results, Inc. Confidential                                                        520        Satisfaction Performance Report
Date Created: 04/01/2010


                                     http://co115w.col115.mail.live.
                                     com/mail/InboxLight.aspx?Fol
                                     derID=00000000-0000-0000-
                                     0000-
                                     000000000001&InboxSortAsc
                                     ending=False&InboxSortBy=D
4.6.0                                ate&n=2025528098                co115w.col115.mail.live.com   13
                                     http://www.ticketmaster.co.uk/
4.6.0                                section                         www.ticketmaster.co.uk        13

                                     http://webmail.aol.com/31226-
4.6.0                                111/aol-1/en-gb/Suite.aspx    webmail.aol.com                 42
                                     http://uk.mc285.mail.yahoo.co
                                     m/mc/welcome?.gx=1&.tm=12
                                     69543839&.rand=a1uot4b180
4.6.0                                s9a                           uk.mc285.mail.yahoo.com         7

                                     http://www.men-
4.6.0                                arena.com/events/?page_id=2                                   6
                                     http://sn126w.snt126.mail.live.
                                     com/mail/InboxLight.aspx?Fol
                                     derID=00000000-0000-0000-
                                     0000-
                                     000000000001&InboxSortAsc
                                     ending=False&InboxSortBy=D
4.6.0                                ate&n=1887875459                sn126w.snt126.mail.live.com   6
                                     http://www.men-
                                     arena.com/events/?page_id=1
4.6.0                                710                                                           12

4.6.0                                                                                              17

4.6.0                                                                                              59

4.6.0                                                                                              15

4.6.0                                                                                              13

4.6.0                                                                                              45
                                     http://www.google.com/cse?cx
                                     =013269018370076798483:gg
                                     7jrrhpsy4&cof=FORID:1&q=TI
4.6.0                                CKETMASTER                   www.google.com                   16

4.6.0                                                                                              17


ForeSee Results, Inc. Confidential                                                     521              Satisfaction Performance Report
Date Created: 04/01/2010


                                     http://www.brightoncentre.co.u
4.6.0                                k/scripts/default.htm          www.brightoncentre.co.uk        72



                                     http://www.wrestling101.com/1
4.6.0                                01/category/wweuk                www.wrestling101.com          6
                                     http://bl126w.blu126.mail.live.c
                                     om/mail/InboxLight.aspx?n=58
4.6.0                                1707552                          bl126w.blu126.mail.live.com   6
                                     http://www.google.co.uk/searc
                                     h?sourceid=navclient&aq=1&o
                                     q=ticke&ie=UTF-
                                     8&rlz=1T4GPCK_enGB318GB
4.6.0                                318&q=ticketmaster+uk            www.google.co.uk              15

4.6.0                                                                                               11
                                     http://uk.mg.bt.mail.yahoo.com
                                     /dc/blank.html?bn=324.3&.intl
4.6.0                                =uk&.lang=en-GB                uk.mg.bt.mail.yahoo.com         111

4.6.0                                                                                               12


4.6.0                                                                                               16
                                     http://co101w.col101.mail.live.
                                     com/mail/InboxLight.aspx?Fol
                                     derID=00000000-0000-0000-
                                     0000-
                                     000000000005&InboxSortAsc
                                     ending=False&InboxSortBy=D
4.6.0                                ate&n=554328595                 co101w.col101.mail.live.com    5
                                     http://www.google.co.uk/searc
                                     h?sourceid=navclient&aq=0h&
                                     oq=ti&hl=en-GB&ie=UTF-
                                     8&rlz=1T4FUJC_en-
                                     GBGB277GB277&q=ticketmas
4.6.0                                ter                             www.google.co.uk               41

4.6.0                                                                                               5

4.6.0                                                                                               38

                                     http://webmail.aol.com/31226-
4.6.0                                111/aim-2/en-gb/Suite.aspx    webmail.aol.com                  9


ForeSee Results, Inc. Confidential                                                      522               Satisfaction Performance Report
Date Created: 04/01/2010


                                     http://co111w.col111.mail.live.
                                     com/mail/InboxLight.aspx?Fol
                                     derID=00000000-0000-0000-
                                     0000-
                                     000000000001&InboxSortAsc
                                     ending=False&InboxSortBy=D
4.6.0                                ate&n=1770027650                co111w.col111.mail.live.com   4

4.6.0                                                                                              36

4.6.0                                                                                              11

4.6.0                                                                                              17
                                     http://uk.mg40.mail.yahoo.com
                                     /dc/launch?.gx=1&.rand=buh7
4.6.0                                md1kcb2st                     uk.mg40.mail.yahoo.com          6

4.6.0                                                                                              16
                                     http://by143w.bay143.mail.live.
                                     com/mail/InboxLight.aspx?Fol
                                     derID=00000000-0000-0000-
                                     0000-
                                     000000000001&InboxSortAsc
                                     ending=False&InboxSortBy=D
4.6.0                                ate&n=663219855                 by143w.bay143.mail.live.com   8

4.6.0                                http://www.ticketmaster.co.uk/ www.ticketmaster.co.uk         10
                                     http://www.bing.com/search?q
                                     =ticketmaster&mkt=en-
                                     gb&FORM=TBRC&DI=2883&
4.6.0                                CE=14.0&CM=SearchWeb           www.bing.com                   9
                                     http://www.google.co.uk/searc
                                     h?q=frankie+boyle+live&ie=utf-
                                     8&oe=utf-
                                     8&aq=t&rls=org.mozilla:en-
4.6.0                                US:official&client=firefox-a   www.google.co.uk               62

4.6.0                                                                                              27
                                     http://www.getmein.com/music
4.6.0                                .html?cid=email0310501       www.getmein.com                  3

4.6.0                                                                                              14

4.6.0                                                                                              26




ForeSee Results, Inc. Confidential                                                     523              Satisfaction Performance Report
Date Created: 04/01/2010




4.6.0                                                                                           15
                                     http://www.google.co.uk/searc
                                     h?source=ig&hl=en&rlz=1W1D
                                     SGI_en-
                                     GB&q=www.ticketmaster.co.uk
                                     &meta=lr%3D&aq=0&aqi=g10
                                     &aql=&oq=www.ticket&gs_rfai
4.6.0                                =                             www.google.co.uk             10

                                     http://uk.search.yahoo.com/se
                                     arch?ei=UTF-8&rd=r1&fr=fp-
                                     yie8&p=ticketmaster&SpellStat
                                     e=n-823012662_q-
                                     VvfWglLXI93hcj7%2FdNOlsQ
                                     AAAA%40%40&fr2=sp-qrw-
4.6.0                                corr-top                      uk.search.yahoo.com          16

4.6.0                                                                                           14

                                     http://www.google.co.uk/searc
                                     h?sourceid=navclient&ie=UTF-
                                     8&rlz=1T4SUNC_enGB360GB
4.6.0                                362&q=ticketmaster             www.google.co.uk             16
                                     http://www.bristolhippodrome.o
                                     rg.uk/whatson.asp?VenueID=9
4.6.0                                0&_date=2010-11                www.bristolhippodrome.org.uk 16

4.6.0                                                                                           16

4.6.0                                                                                           46
                                     http://www.ticketmaster.co.uk/
4.6.0                                squeeze                        www.ticketmaster.co.uk      33

4.6.0                                                                                           28

4.6.0                                                                                           36
                                     http://wpop7.libero.it/cgi-
4.6.0                                bin/webmail.cgi                 wpop7.libero.it            13

4.6.0                                                                                           17
                                     http://www.theo2.co.uk/event/
4.6.0                                westlife-20100512.html          www.theo2.co.uk            30




ForeSee Results, Inc. Confidential                                                     524            Satisfaction Performance Report
Date Created: 04/01/2010




4.6.0                                                                                        8
                                     http://www.google.co.uk/searc
                                     h?sourceid=navclient&aq=1&o
                                     q=ticketmaster&hl=en-
                                     GB&ie=UTF-
                                     8&rlz=1T4GGLL_en-
                                     GBGB319GB319&q=ticketmas
4.6.0                                ter+uk                        www.google.co.uk          13
                                     http://www.rfu.com/FanZone/E
                                     RSC/MembersArea/Members
4.6.0                                %20Tickets.aspx               www.rfu.com               14

4.6.0                                                                                        4

                                     http://www.google.co.uk/searc
                                     h?client=safari&rls=en&q=tick
                                     etmaster&ie=UTF-8&oe=UTF-
                                     8&redir_esc=&ei=6HesS8ibN6
4.6.0                                G80gSE5_SXDg                  www.google.co.uk          53

4.6.0                                                                                        18

4.6.0                                http://www.ticketmaster.co.uk/ www.ticketmaster.co.uk   15
                                     http://www.google.co.uk/url?sa
                                     =t&source=web&ct=res&cd=1
                                     &ved=0CAYQFjAA&url=http%
                                     3A%2F%2Fwww.ticketmaster.
                                     co.uk%2F&rct=j&q=ticketmast
                                     er+uk&ei=ZP-
                                     tS8GCPaj00gTe9aWLDg&usg
                                     =AFQjCNHKgre8gkMnnG8gld
4.6.0                                nbzCcugrjZYw                   www.google.co.uk         38

4.6.0                                                                                        12




ForeSee Results, Inc. Confidential                                                    525         Satisfaction Performance Report
Date Created: 04/01/2010




                                     http://www.google.co.uk/url?url
                                     =http://www.ticketmaster.co.uk
                                     /%3Fcamefrom%3DCFC_UK_
                                     BUYAT_yahooaffiliate&rct=j&e
                                     i=ChOuS_uSDo_00gTdz_mO
                                     Dg&sa=X&oi=smap&resnum=
                                     1&ct=result&cd=5&ved=0CA4
                                     QqwMoBDAA&q=ticketmaster
                                     +uk&usg=AFQjCNFlMF3x8qO
4.6.0                                7704YLeq9xdvS4gMMnA             www.google.co.uk                8

4.6.0                                                                                                11

4.6.0                                http://www.ticketmaster.co.uk/ www.ticketmaster.co.uk           23
                                     http://search.conduit.com/Res
                                     ults.aspx?q=ticketmaster&met
                                     a=all&hl=en&gl=uk&SelfSearc
                                     h=1&SearchSourceOrigin=10&
4.6.0                                ctid=CT2405725                 search.conduit.com               41

4.6.0                                                                                                17

4.6.0                                                                                                12

4.6.0                                                                                                4

4.6.0                                                                                                5
                                     http://www.ticketmaster.com/in
                                     ternational?tm_link=tm_chang
4.6.0                                eloc_intl                      www.ticketmaster.com             38

4.6.0                                                                                                12
                                     http://www.theo2.co.uk/inside/
4.6.0                                book-now.html                     www.theo2.co.uk               15
                                     http://www.newtheatreoxford.or
                                     g.uk/whatson.asp?venueid=10
4.6.0                                3&page=17                         www.newtheatreoxford.org.uk   35
                                     http://www.ukathletics.com/tick
4.6.0                                ets/                              www.ukathletics.com           17
                                     http://www.ents24.com/web/ev
                                     ent/1858261/Bad_Company.ht
4.6.0                                ml                                www.ents24.com                44




ForeSee Results, Inc. Confidential                                                       526              Satisfaction Performance Report
Date Created: 04/01/2010


                                     http://bl145w.blu145.mail.live.c
                                     om/mail/InboxLight.aspx?Fold
                                     erID=00000000-0000-0000-
                                     0000-
                                     000000000001&n=123745828
4.6.0                                6                                bl145w.blu145.mail.live.com   13

4.6.0                                                                                               21
                                     http://search.imesh.com/webR
                                     esults.html?src=ieb&q=ticketm
4.6.0                                aster                         search.imesh.com                 39

                                     http://www.google.co.uk/url?sa
                                     =t&source=web&ct=res&cd=2
                                     &ved=0CA0QFjAB&url=http%3
                                     A%2F%2Fwww.ticketmaster.c
                                     o.uk%2F&rct=j&q=ticketmaster
                                     &ei=i4SuS_LICse34gb7vojrDw
                                     &usg=AFQjCNHKgre8gkMnnG
4.6.0                                8gldnbzCcugrjZYw                   www.google.co.uk            4
                                     http://searcht.aol.co.uk/aol/sea
                                     rch?s_it=TB-en-gb-web-
                                     cpwaolbb-V5x-
4.6.0                                winie&q=ticketmaster               searcht.aol.co.uk           18
                                     http://www.theo2.co.uk/inside/
4.6.0                                book-now.html                      www.theo2.co.uk             12
                                     http://uk.mg.bt.mail.yahoo.com
                                     /dc/blank.html?bn=324.3&.intl
4.6.0                                =uk&.lang=en-GB                    uk.mg.bt.mail.yahoo.com     14

4.6.0                                http://www.ticketmaster.co.uk/ www.ticketmaster.co.uk          17
                                     http://www.google.co.uk/searc
                                     h?sourceid=navclient&aq=0h&
                                     oq=tic&ie=UTF-
                                     8&rlz=1T4GUEA_en-
                                     GBGB332GB332&q=ticketmas
4.6.0                                ter+uk                         www.google.co.uk                43

4.6.0                                                                                               53

4.6.0                                                                                               12


4.6.0                                                                                               14




ForeSee Results, Inc. Confidential                                                          527          Satisfaction Performance Report
Date Created: 04/01/2010


                                     http://eu.ixquick.com/do/metas
4.6.0                                earch.pl?                      eu.ixquick.com                   23
                                     http://www.somersethouse.org.
4.6.0                                uk/music/default.asp           www.somersethouse.org.uk         67

4.6.0                                http://www.ticketmaster.co.uk/    www.ticketmaster.co.uk        10
                                     http://www.google.co.uk/searc
                                     h?q=eric+clapton+tour&rls=p,c
                                     om.microsoft:en-gb:IE-
                                     SearchBox&ie=UTF-
                                     8&oe=UTF-
                                     8&sourceid=ie7&rlz=1I7DKUK
                                     _en-
                                     GB&redir_esc=&ei=Z3evS9zF
4.6.0                                Loy14gag3KzCDw                    www.google.co.uk              26
                                     http://www.brightoncentre.co.u
4.6.0                                k/scripts/default.htm             www.brightoncentre.co.uk      27
                                     http://by126w.bay126.mail.live.
                                     com/mail/InboxLight.aspx?n=1
4.6.0                                211952953                         by126w.bay126.mail.live.com   15

                                     http://www.google.co.uk/searc
                                     h?q=priscilla+queen+of+the+d
                                     esert&oi=navquery_searchbox
                                     &sa=X&as_sitesearch=ticketm
                                     aster.co.uk&hl=en&rlz=1T4AC
4.6.0                                AW_enGB370GB370               www.google.co.uk                  16

4.6.0                                                                                                15

                                     http://www.google.co.uk/searc
                                     h?sourceid=navclient&ie=UTF-
                                     8&rlz=1T4SUNA_enGB310GB
4.6.0                                203&q=ticketmaster+uk         www.google.co.uk                  6

4.6.0                                                                                                5


                                     http://www.google.co.uk/searc
                                     h?sourceid=navclient&aq=0h&
                                     oq=tick&hl=en-GB&ie=UT