Survey on Bus Fare Increases
Reply Slip No. Comments
Also, I feel that there should be a Child‘s Fare on all routes, especially the
(very expensive) Airport route. How can the 20min ride to Tung Chung
increase by $1.10, but the 25min ride to the Airport increase by $4.00?
Fare should be reduced rather than increased in particular to the interchange
If they force to increase bus fares, they must set up children/senior fares for
inside DB and airport route.
Having read thu your email regarding the increase of the bus fare, I have no
other reasons to support but have to totally agree of the few points which
have been bought up, for the internal buses especially, the raise is more than
14% and there is no way it would be approved on other public
transportation in hong kong and not to mention the internal buses are only 2
minutes ride to the pier! It is rather absurd having to blame on the oil price
as I don‘t hear the reduction of the fare when the oil is down! Further, the
DBTSL has always been a monopolizer in the island that any voices we
raised in the past for the transportation fare often went down to deaf ears,
even survey were sometimes carried out, fares still increased!
For what I know, lot of estate in the city, transportation was usually offered
free of charge for its residents, even charges involved, it is usually very
minimal but to me, apparently, DBTSL is trying to squeeze some profits for
I completely disagree with the bus fare increase. We must already pay what
is I suspect the most expensive bus fare in the world considering the
distance covered and there is no reason for an increase mainly that unless
25 we take the bus at the terminal you have to stand most of the time.
Thanks for your strong action to have the DB management changes their
We both strongly think that seniors and children should NOT pay the full
28 fare for the airport bus or internally but be given the same reduced fares as
seniors in the rest of Hong Kong.
I am happy to pay the increased amount as I think the service is excellent
29 and the charges reasonable. As a relatively new resident what I do object is
the preponderance of ―hire cars‖, which are only taxis in disguise. My
opinion is that the bus service should be encouraged at all costs and any
other form of transportation discouraged.
I think bus fares on db are high enough. For example, in DB it costs me
$3.50 to get from the plaza to the greens, a journey time of no more than 5
minutes; on HK it costs me $3.90 to go from the ferry pier in Central to Sai
Wan Ho, a journey time of 20-30 minutes!
I think, it is best if db continues to operate the bus system, just because I
have no complaints with it now, apart from the rise in prices! Bringing in an
outside operator would just be too messy.
Personally I don‘t see the increase as scandalous, and in any case a minor
issue compared to others such as the number of school places.
I totally agree with your views presented in your latest email. (Survey – Bus
I strongly disagree that HKR can justify a bus fare increase. Especially on
the Airport service which was always too expensive.
I fully agree with your statement.
Everything in DB is more costly than in other parts in Hong Kong.
Even Park+Shop prices are steep and not in line with other shops in HK.
Getting a contractor to fix things in your house will cost more than in other
parts of HK.
Not to mention the ridiculous high school fees for Kindergartens and
primary/secondary schools here.
I pay a higher school fee for my 3 year old at the Kindergarten in DB than
for the secondary school of my 17 year old in Hong Kong side.
Not all of us are expatriates with high salaries and housing allowances…
Bus fares is no exception. You are right and I don‘t think the increase is
justifiable. DBTSL suppose to reduce costs and reduce CO2 emissions.
With regard to safety in buses. I am still waiting for an answer and
compensation from DBTSL on the accident that happened in Sept. 2007
with my 2 year old daughter who fell in the bus and got her hand stuck
under the door, because the driver just opened the door while the child was
on the floor.
That driver is probably not working for DBTSL anymore. The police has
filed charges and its going to the Court.
My daughter suffered severe injuries on her hand (extensor tendon of ring
and middle finger were cut, deep dorsal laceration of hand). Luckily all
healed 100% after immediate operation. It was an extremely costly event
and emotionally very stressful.
DBTSL did not react and ignores my letters.
In respect of the poor quality of service I have recently made a formal
complaint to the Transport Department (Mr. Leung Tel. No. 23992444)
36 regarding buses on the DB01 and DB03 routes refusing to stop to collect
passengers at the Tunnel Toll Plaza Bus Stop. I am awaiting his reply on the
As I have only been living in Discovery Bay for a few months, I cannot
give a well-argumented opinion about the increase of the bus prices.
To me they seems to be okay, but I do not know about the past.
What bothers me, though, is that in a place like Discovery Bay, which due
to its nature could be the ideal testing ground for any ‗green‘ technology,
buses and golf carts still run on fossil fuels. With so much waste being
produced locally by its inhabitants, and there being other options like solar
power and LPG (not ideal, but better than the current fuels), it seems quite
surprising to me that DBay has not implemented such technologies in its
The technology already exists to make each house and high-rise almost
completely self-sufficient in terms of energy needs. The golf carts are the
ideal vehicles with which these small machines could powered.
Is there a working group in Discovery Bay that discusses these issues? As
trade commissioner at the Consulate-General of Belgium, a country which
had had to implement greener and more energy efficient technologies
because of its small size and high development, I am very flabbergasted to
see that so much has not been done yet in Dbay that could be done in a
relatively easy matter.
I absolutely DO NOT AGREE with the proposed bus fair increases. It is like
a monopoly with the Hong Kong Resort in DB. They do whatever they want
because there is no competitor. $4 for a bus ride that takes average 3-10
minutes to walk. That‘s a huge increase for any fare. They don‘t even have a
discount fare for children under 12 yrs old. Their excuses for fare increase is
not logical at all.
I already faxed by respond. But still very upset with their proposal.
I agree totally with your assessment of the current situation and support any
60 move to obtain a reasonable fair increase only if the services and frequency
Glad you are initiating this.
DB‘s transportation is outrageously more expensive compared to the other
transportation services in HK. One other thing is Hired Car service. The
problem is we have a monopoly situation here. It‘s highway robbery.
I would ask for a better explanation of the justification for the raise.
Personally I don‘t have an issue with the prices going up. Although 14%
sounds a lot it hasn‘t increased for such a long time. I would personally
prefer you to focus on getting a better service to Sunny Bay although ideally
I would like you to focus on getting more schools available for our children.
You should try going to uk and take a bus there! The transportation in hk
63 and DB are out of this world and are cheap in comparison to any other
developed country. No complaints here thank you!
Pls do something on behalf of us. We have no channel to voice out to
DBTSL. It is unacceptable rate of increase on the bus fare. I hope it won‘t
65 be too late for doing this. Otherwise, we might plan to leave DB due to bus
Many thank for your help.
I will forward this letter to my friends ad neighbours in DB. I do not agree
to increase the bus fare due to large percentage (13.75%).
In short, the fare per kilometer in DB must be the highest in HK. Most bus
routes do not run more than 1-2km and already it costs $3.5. for similar
cost, for example, you can take S1 (by KMB or First Bus) from Tung
Chung to the airport, a distance that is at least 4-5 times further.
But of course HKR will tell you that their operating costs are higher and
cannot be compared. Ask them to tell how much they pay for the licence to
operate each service and compare with other operators. At the end, it is
simply a monopoly abusing their power.
74 If they insist on the bus fare hike, why not challenge them by inviting
outsiders to provide the bus services.
Of course I object the increases, think of the services they are providing
now, the Sunny Bay Bus is always full and hardly a seat be founded. The
Bus Company at DB is supposed to provide services to DB residents, not to
make money from them.
Thank you for emailing me the questionnaire. I strongly disagree with the
present increase of bus fares in Discovery Bay. The strange thing is:
Discovery Bay Transit Services Ltd (ferry service included) just decided by
themselves to make the increase. They did not even bother to listen to out
opinions. The public bus services wouldn‘t dare to do that. The problem
with all Discovery Bay‘s service sectors is that everything is monopolized.
You take it or leave it, there‘s no option for us residents. Introducing
competition to Discovery Bay‘s transit services is a must.
Also I think it is not fair that senior citizens and students cannot enjoy the
benefit of half price fares when using the internal bus routes at Discovery
Bay. Although it‘s a matter of only a few dollars, the transit buses should
practise the same standard in all the routes, regardless of internal or
external. For instance, the S1 bus going from Tung Chung to the airport
charges $3.50 per passenger, even at this rate they give half price fares to
senior citizens and students, as in other bus routes. Why should Discovery
Bay‘s internal route buses be different?
2) 不同意公開招標 由 DB transportation 公司統一安排交通事宜會更有
Dear Amy, Thanks for your effort!
We strongly oppose to the recent 14% bus fare increase notice received on
3/15/08 based on the following facts:
- current $8 bus fare to Tung Chung or Sunny Bay is already too
expensive for such a short distance trip when compared with MTR or
KMB trip fare
- operating costs for the bus service should have been reduced since there
have been an increased number of passengers/residents in the island
during the past two years
- there is no changes made in the bus schedule with the increased number
- such greedy bus fare increases will further hurt the real estate
investments in DB and discourage the outsiders to invest in DB
We are in Canada now and would like forward this to you as our response to
1. We think the increase is too much. They should wait for another year or
We think the seniors should also enjoy a discount in the DB local bus
94 No more traffic and car/bus exhausts in DB!
I feel the questionnaire is too biased to solicit the answers that you require.
The increase is reasonable. Please take a look at what you can do to open
96 the second transport interchange in Yi Pak instead of ―vote buying‖ populist
issues that we are not qualified to reply to if we have no idea about the costs
of operating the service. Many thanks.
In fact I congratulate DB Transport for the overall service and they deserve
to make a profit. I also look forward to environmental improvements, even
a model transport system which could require initial investment and extra
cost. (however there may be some funding available and help from vehicle
manufacturers if it is at an experimental stage)
There should however be transparency so that the burden of any extra costs
are fairly distributed.
In fact I congratulate DB Transport for the overall service and they deserve
to make a profit. I also look forward to environmental improvements, even
a model transport system which could require initial investment and extra
cost. (however there may be some funding available and help from vehicle
manufacturers if it is at an experimental stage)
There should however be transparency so that the burden of any extra costs
are fairly distributed.
Thank you for organizing the survey of Bus Fare increases! as DB citizen,
this is really bad news and unreasonable for us! increase rate is more than
13-14%. our salary and general inflation cannot reach this rate!?
117 Especially against their ‗recent‘ service. They still not yet reply my last
complaint and cannot see driver‘s attitudes improvement. I am worry the
quality of their service will keep worst and fee keep increase unreasonable.
It‘s the time to plan to move then?!
118 As usual, your points and insights are absolutely spot-on.
As a frequent traveler from Tung Chung to DB, I would like you to reflect
my views in your discussions with the Commissioner of Transport. This fare
increase directly impacts me at present and will affect me more so when my
daughter‘s school is relocated to DB in August this year.
Got your message. I will stand by you as to oppose to the bus fares increase.
I just got their notice last week; I was prepared to call the Transport
Department as how were these being approved. The fares have been high
120 within our community. For example, I live in Cherish Court, I need to take
two buses to Tung Chung, I always doubt why there is no concession or
reduced fares for residents within this area; or residents living in Woodland
going to Tung Chung etc. What shall we do now to reflect.
Attached please find my reply slip. I strongly disagree with the increase,
given the fact that the service quality of Route No.4 is deteriorating. The
buses are always packed and the combination of 9A and No.4 in the
so-called non-peak hours is extremely unfair and discriminating to
non-Chianti residents. To us, the No.4 buses in off-peak hours are just as
crowded as peak hours, and non-Chianti residents cannot choose to take 9A
during peak hours due to the limited stops available for 9A.
Shopper buses were gone. Passengers with bulky belongings or baby prams
have no choice but to squeeze in with the rest of us and sometimes put their
belongings all over the corridor or in front of the doorway. While DBTSL
cannot secure our basic rights of safety on board, they are now asking for an
increase in bus fare. I don‘t think this is fare to us. The expansion of routes
is provided for a selected group of residents (e.g. Chianti) at the expense of
the other groups (non-Chianti Route 4 users) and this is unfair for me to
subsidise the loss making routes which I did not demand for.
I am not wiling as well to pay any extra for the Sunny Bay route, which, in
some occasions, has mosquito conditions on the bus. Also, if oil price is
such an issue, please seriously consider raising the in-compartment
temperature especially in Winter.
These are just a few thoughts. I would appreciate it if you could help get our
My family and I are living in Greenmont so we take No.4 often. As you
said, the service is appalling. As a resident and a patron, I wish to see an
action plan from the company to improve the service level before anything
127 Strongly oppose the bus fare increase.
poor services, always crowded, long waiting time
As usual Amy, you have your finger on the pulse of DB and that is why I
voted for you again.
In fact with the overcrowding of the bus services the fares should be
reduced and in the case of the airport service my view is that it is already
overpriced at HKD28 – HKD32 is exorbitant.
Pls help to stop the corrupt monopoly in DB. They (HKR) just do what they
want without consideration of all the owners who make this place tick in the
129 BIG SHAME on them; we should all boycott the increase and pay the old
Btw. The $9.1 (10 cents!) is a joke. They are just hoping nobody has 10
cents and would pay with a 20 cent coin.
Here is my reply and like I said before, HKR NEEDS to reassess the whole
DB Transportation from a strategic stand point versus ad-hoc basis.
Thank you for your efforts to sort out his bus fare issue. I am NOT in favour
of the fare increase and I think the fares were already too high.
In addition, DBTSL is so poorly organised that even with all the fare rises
etc they can never get the service right. An example of this is over the easter
weekend there was an easter carnival and many people were invited from
outside DB. It was busy in the plaza. Well, I don‘t mind the people coming
over but the organisation skills of DBTSL were so poor. The bus line for the
Tung chung and sunny bay buses were all the way to Wildfire and people
were very upset and fighting with security guards.
In addition, the ferry was full. and there were about 70 people waiting
outside the pier because the gates were locked. Again there was no
Finally, there should have been priority to DB residents. Everyone was
terribly delayed and could not leave DB either by sea or land. Is this why
we are paying the higher fares? For more scenes like that?
I feel DBTSL have a monopoly and we should definitely invite other
companies for tender.
Very pleased to see you sending us the survey form responding to the
increase of the DB bus fares. But would it be too late to take action now
since they are going to implement the new fees at April1? How does it go
after you forwarding our survey to the Commissioner of the Transportation?
Will DBTSL suspend the increase until further notice from the
Commissioner of the Transportation?
It‘s pretty late to propose this survey! DBTSL announced on 15 Mar. You
took almost 2 weeks to react!!
This morning, 28/03/08, I awoke early to catch the 06:00 airport bus. On
checking the #5 Bus Schedule, of which I have a copy and it is posted at
each stop on the #5 route and at the plaza, I planned to catch the 05:40
departure from Village. I was at the stop at 05:35 (in the rain) to ensure I did
not miss this departure.
As 05:40 came and passed, no bus arrived and I stood at the stop until
06:10, the next scheduled departure causing me to miss my intended airport
When I questioned the driver, I was advised that there is no 05:40 bus?
Why is there no 05:40 bus when it is clearly marked on every posted
schedule? (daily including holidays)
If there has been a schedule change, why have we not been notified and
why have the posted schedules not been kept up to date?
Has this scheduled departure time been arbitrarily cancelled without
consultation with the VOC/COC?
HKR and DB management is very aware that many of the residents work
shift work and travel to and from Airport/Central 24 hrs a day. Is it asking
too much that we have up to date bus schedules with accurate departure
times from both the Plaza and the respective Village?
I find the fare increase unacceptable especially the tunnel routes which are
already double the cost of a similar route at hk island.
Just known that the bus fare will be sharply increase starting from 1/4/08
(~14%). It is understandable that the gas price was increased significantly,
but the general overall bus/ferry fares increment of other services co. are
below 10%. Any control over that?
Moreover, the utilization for shutter bus for students/kids within DB to join
many activities are very high. To us, the increase is significant to us. As I
mentioned in previous mail in many years ago, it is more fair to have half
fare for student / elder!!!
Therefore, I would appreciate if you could try to lobby with the DB
management to reduce the fair increment to a more reasonable level and
urge them to provide half fare for students/elders.
I‘m a home owner of 3 properties in Discovery Bay. I strongly disagree with
the increase considering the length of the bus ride. It takes less than 10
minutes from the pier station to both ends. It‘s way too expensive already. A
14% increase is totally unreasonable.
I‘d suggest that we hold a demonstration outside the management office.
I would like to thank you for fighting for the benefits of the residents in DB.
Nevertheless, I am not in favour of your move to object to the increase of
bus fares. I think most DB residents have accustomed to bear a heavier
commuting costs, trading for a more comfortable and tranquil living
175 environment. The so called heavier commuting costs are just less a dollar a
day than what is now and I don‘t think it would cost any burden on DB
residents. What I would request is that DBTPL should try to use quieter
buses – not only air pollution is a problem, sound pollution is also a major
concerned to us who have chosen to love in DB.
I am replying to your letter regarding fare increases for transportation in
Discovery Bay. Before I came to Hong Kong I logged 6,437376KMS on
commercial vehicles and buses. I trained commercial drivers. I tell you that
so you will understand better my comments.
Discovery only has about 1% of their drivers that are properly trained and
could be considered professional drivers the balance need to be properly
trained. I met a person in DB that told me he was on the transportation
committee and asked my opinion of the service here. I told him that I would
re train the drivers to become professional drivers and would do that for the
savings in fuel and maintenance costs the bus service would benefit from by
having proper trained drivers. His answer was simple and plain ―we know
we have a problem however DB profits are so good they would never
consider an offer like yours‖. Interesting they now want fare increases to
I am sure my email will never be made public but here are my suggestions.
Listed below are the ways costs can and would be brought in line if
there were properly trained professional drivers:
1. Smooth acceleration, the driver is not competing in a race when they
start from a bus stop. (Saving in fuel consumption between 20 and 30
2. Proper judgement in stopping distances so there are not ―panic‖ stops at
bus stops. (Savings on maintenance, reduction approximately 20%).
3. Proper smooth foot control on the accelerator instead of continuous
pumping of the accelerator. I have gotten sick on the bus to Tung Chung
because of this on professional action. Yes the computers on the engines
help stop some of the fuel waste but not all.
The above are proven cost saving measures with any fleet and are easily and
simple to incorporate for any fleet desiring to control costs and be
Safety and professionalism in DB for Buses and Hycar Drivers:
It is very apparent that public safety is NOT a concern of the operators
of either mode of transportation.
1. Uncontrolled or monitored excessive speed and acceleration in the main
terminal. THERE WILL BE A MAJOR FATAL ACCIDENTS IF
2. Speeding around corners. (Danger to the passengers and excessive and
unnecessary tire aware).
3. Speed control on the routes, there are very dangerous limited vision
points in DB and the drivers act as though there is no problems that
could and will arise. Again there is no competition for getting from one
point to another, just a safe comfortable ride.
4. DB is very multi cultural development, the drivers need to be fluent in
both English and Chinese so either residents or visitors can get
assistance in going different places within the development. After all
Hong Kong tries itself in being an International Financial Centre. The
International language of business is English.
Having said this, DB is a wonderful place to live and the real professional
drivers need to be championed. I wish I knew their names because I would
mention them. They always have a smile and are very courteous,
unfortunately we can not communicate. Let the transportation service
providers make it safer and more environmentally friendly by responsible
operation of the transportation system. Once that is implemented, then and
only then should a fare increase be allowed.
This is a bit late. 4 days before implementation on 1/4/08!! Still better than
I think the service is excellent and should be encouraged.
Shared hire car service should not be allowed.
Its about time we have more open competition in DB including
I am not concerned about the bus fare increase but I am very concerned
about the air and noise pollution caused by these buses as well as the ferries.
282 I hope you can address these environmental issues before it‘s too late. I
think most people do not mind pay a little more to reduce our carbon
Attached is my completed reply slip. Thank you for your ―fight‖ against DB
My wife & I have been DB residents since 1999. We agree with you 100%
that they run a poor service in the past years in meeting the growing
population in DB, especially the 2 Tung Chung & Sunny Bay bus. The
DB01 & DB03 buses departing from DB are always overcrowded with
passengers standing only inches behind the wind shield which is a fatal if
run into accident (not to mention speeding is common for the 2 routes). 8
out of 10 times my wife & I cannot get on the bus during rush hours in the
morning & weekends at the last stop in front of Neo Horizon.
And they dare to increase bus fare for not providing sufficient service!
We have called the transport dep‘t on the above issues quite a few times but
nothing has been done. hope you can do something about it.
It is my pleasure delight to know that you are also concerning about the
raising of bus fare, and taking some action.
In our family we couldn‘t agree more with your statement.
Thank you for your active support.
Thank you very much for helping us on fighting for a reasonable transport
I‘m so angry at the bus fare increase, which is very unreasonable indeed!! In
fact, the ferry fare ahs been increased with low profile too, together with the
new electronic ferry card, a good excuse for DBTSL to increase the fare.
DBTSL is a monopoly transport company in DB & it has definitely shown
its ―power‖ of monopoly!!!
Before the fare increase, I‘ve already heard a lot of complaints about the
unreasonable price, e.g.
1. $3.5 for such a short route within DB is totally unreasonable. Do they
know that it costs only $3.5 to get from Kennedy Town to Chai Wan on
2. $8 for Sunny Bay Shuttle is unreasonable! It costs only $8.9 to get fm
east of Kowloon to West of HK Island on bus!
3. The ferry fare is too high as well! It‘s only $16 for Park Island (don‘t
forget they got much fewer customers than us, but their ferry schedule is
more or less the same.)
While we‘re still complaining on the unreasonable original price, it is really
a big surprise to us to be notified of such an outrageous increase in the
price!! In the Chinese saying, we said ―Our neck is cut & splashed with
blood‖ by DBTSL…this is truly our feeling now!!!
Please do help us to fight for this as hard as you can. Thank you again for
your great effort!
307 For such shirt distances, these shuttle buses are already overcharging.
Fares have not increased for 10 years – they were already very high to begin
I refer to your circular re above and wish to express my concerns and
suggestions regarding the increased bus fares of the DB transport.
1. Village buses –
a) New fare $4.00 – an increase of 14.2%. Suggest $3.70 is more equitable.
b) Please introduce Child/Senior fare to 1/2 rate. This is because we take
our children to the piazza everytime we go to the shops/supermarket (as we
cannot leave them alone in the house). Also many kids go to the piazza for
their activities – a few during the weekend. Usually in one day we make
more than 2 trips (or 4x to and fro).
2. Tung Chung / Sunny Bay buses
- Both these routes are making hefty money from $8.00 per trip for a 20
min ride. Usually they are near full.
- Do not agree to any substantial increase.
3. Airport Coach
- Suggest max 8% increase
- Child/senior fare at 1/2 rate
- After 12 midnight, convert to hourly interval with 50% surcharge.
4. Reintroduce the circular bus (shopping bus) since the bus schedule does
not coincide with the ferry timetable. Maybe during Sat and Sunday where
the bus service is very infrequent.
―非常不合理‖，本人家住 4 期，車程只要 1-2 分鐘，車費 3.5 已非常貴，
Note: would appreciation being given to frequent users of the DB02R
service being offered discount per ferry passengers.
What about hire car? Frozen? What about reduction of hire car fare for early
morning (HK$20 instead of HK$10?)
I do not agree with the proposed bus fare increase, because:
402 1. I think the bus fare in Discovery Bay is quite expensive already. But I
have accepted it because I know that DB has a limited number of
passengers to cover its running cost. In other areas of HK SAR, there is the
senior citizen fare. But in DB I have to pay $3.50 for one stop just up the
To go from La Vista to Siena Club, one has to pay two journeys of $3.50!
2. I think there should be senior citizen fare within the DB bus
P.S. $9.1 per trip is already a tunnel bus bus fare and there are always no
405 available seats during busy hours. So more buses & frequent schedules are
I do not agree with the proposed bus fare increases because fare is already
the highest in the world considering the distance.
I would like to stress the point that bus transportation is the essential need
for the DB community. It is therefore should not be considered as a revenue
generated business component (from a commercial point of view).
Without this transportation, DB will not be suitable for residents who do not
413 have the required physical strengthen to walk back and forth between their
home and the Plaza or the Pier.
I would like to add that a lot of irresponsible parents fail to pay bus fee for
their children or spoiled kids claiming they don‘t have the change for bus
fee. Management can definitely make up some income from these residents.
Just for comparison: Park Island airport coach also goes every half hour
only charges $19 but their traveling time is much farther from us.
419 I agree to openly invite tenders from non-franchised bus operators for
operating land transportation in Discovery Bay if this will lower the bus
Thanks you for your efforts. Since I moved to DB three years ago, I noticed
that the bus scheduling problems immediately. There should no reason for a
20 minutes wait for bus on Discovery Bay Road since a number of bus
buses going thru there. When bus come, often 2-3 buses come together.
I raised this issue directly to the transportation company but falling in deaf
428 ears. Operational Research (OR) is the science to manage transportation
schedule. It appears to me no one has ever heard of it at the transportation
When a company has monopoly, it could act irrational. In the fare increase
case, the transportation company did exactly the way as they own DB with
a short notice and self proclaiming on ―job well done‖.
The transportation company is doing a good job in waiting for ferry, but
traffic is a bi-directional flow!
We do not agree with the fare increases however we also do NOT agree that
we should invite tenders from non-franchises bus operators for operating
land transportation in Discovery Bay. It would be letting the cat out of the
On another issue, can you let us know more about the community centre
being built. We are unable to see anything either from the tunnel or from
We totally support your cause and we do not agree with the decision to
increase transportation cost in DB.
Funny thing: We use the bus DB03 to Sunny Bay around 8am and very
often it‘s too full by the time it reaches the last stop (neo horizon) and then
we can‘t get on the bus…then we have to wait for the following one, after 8
Please try your best to raise out our concerns, we totally disagree with the
increase. It is unaffordable to us!!!
498 十多年未加價，只是當時已非常的高票價，DB 不能成為一個獨立王國，
愉景灣的巴士收費已經很高了，特別是對 65 歲以上的長者和小童一直
571 出租車服務收費高企。 夜晚收費加倍！
612 我不同意增加巴士服務收費。 超過 10%
617 We support you completely in your pursuit of the reason behind the
unjustifiable bus fare increase!
We also support you fro opening up the transportation service to outside
Thank you for fighting this. We appreciate it, because families like ours feel
the pinch of every dollar increase. It all adds up, and makes living here
I have no particular problem with an increase in the bus fares. Clearly prices
are going up everywhere, and inflation is unfortunately a fact of life in
I do not have a problem with paying whatever it takes to maintain a good
service – to me, having a good reliable frequent service is far more
important than quibbling over the odd dollar or so in cost.
In fact, I completely fail to understand the mentality which seems to assume
that an operator should run at a loss. And I also fail to understand the
mentality which means, for instance in the case of the inter-islands ferries
that no one is prepared to take on the franchise because it can‘t be run at a
profit because the fares are so low. I cannot understand why people would
622 prefer to have a very inconvenient and slow service which means if you
miss a ferry you have to wait hours for the next one, rather than pay a fair
price to keep a good service going.
So, this applies to the buses in Discovery Bay. If I want to sacrifice time for
money, I will walk. If my time is more important than money, then I hope to
have a good, reliable, frequent bus service, and I don‘t mind paying for it,
because the alternative, trying to get hold of a hire car is basically
impossible at any busy or popular time (and is in any case more expensive).
So the bottom line is please stop these short-sighted campaigns to save
money at the expense of service. I prefer to have a decent service and don‘t
mind paying a fair price for it. $4-HK in the greater scheme of things, does
not seem excessive for a bus trip in Discovery Bay.
626 區內線 路線 1, 2, 3, 4, 5, 6, 7, 8, 9 及 9A $4.0 ok
區外線 DB01R 東涌線 及 $9.1 (成人) 8.5
DB03R 欣澳線 $4.6 (小童/長者) ok
DB02R 機場巴士 $32.0 30
Further to your recent newsletter regarding the new effective increases for the
bus fares, I wanted to add my support to your initiative, not knowing how far
down the line you are already in the process.
I fully agree with the points that you made in your newsletter, and basically
would like to reiterate the following:
- it is unacceptable that such a large increase be proposed/ put in place.
The percentage is indeed unreasonable, and as you so rightly state –
there would be an uproar in HK if any of the public transportation
networks increased their prices by the same extent.
- agree that whilst oil prices have increased, it is insufficient reason for
this size of an increase.
- the overall level of service has over the last few years declined, whether
631 its the decrease in ferries, bus services, shopping bus through to the
attitude of some of the new drivers.
- the distance traveled for the average ride, compared with the cost of a
$3.50 is already ridiculously high, let alone comparing comparable
distances outside of DB.
- the overall monopoly that is held by the HK Resort Company is
beginning to be unreasonable.
Anyhow, I am not sure how much this email will count, for what its worth –
any attempts in getting more light on this situation will be a win for the
Should you require any additional information, please feel free to contact
me on xxxxxxxx.
632 I strongly do not agree with the proposed bus fare increases.
Below is a list of my ideas about the bus services in DB. I sincerely hope
that it helps…..
1. The busses are usually too full – overcrowding is dangerous – too many
people have to stand, and if the driver brakes hard OR has an accident
then people will be injured – my stop is second LAST when exiting DB
and on weekends I am usually forced to stand because the passenger
numbers pick up! – this is also caused because people going to the plaza
to get on the bus 1st so they are then guaranteed a seat. Coupled to this
is the fact that there are too many SHOPPERS Busses placed on the
Tung Chung route – especially at peak times – I imagine that they have
to do this as they do not have enough busses.
2. Many of the drivers Drive Jerkily – I mean ON/OFF the throttle all the
time!!! This seems to be the way that most people in HK drive – and
it’s incredibly irritating to say the least!! We talk about fuel
consumption??? – well, I can definitely tell you that the fuel
consumption INCREASES because of the manner in which they use
the throttle!!! – the worst thing is that the very people that TEACH
them drive like that themselves!!! – unbelievable!
Almost all the drivers turn the A/C on maximum COLD. This happens
most of the time – and even if its cold outside!! – fuel consumption is
HUGELY affected by the use of A/C.
It must be noted that there are good, courteous drivers that deliver a
comfortable ride – but there are not many!
3. The Airport bus is too expensive for those only going as far as CX – I
Bus Octopus reader turned ‗OFF‘ for departure from DB – passengers
do not pay when getting on the bus!!
Turned ‗ON‘ again before arrival at CX – Fee is now HKD12-15??? –
People getting off at CX ring Octopus/pay cash.
Bus continues to Airport – fee then adjusted to HKD32?? – to cover fill
trip. Passengers pay when getting off at airport.
With a sizeable increase in DB Population – busses overcrowded –
especially on weekends.
After midnight the airport bus is changed to a small bus – good idea –
but why then still HKD32. – this is crazy! – I was told by an official
that I was paying for the service – not the type of bus. So what happens
then if I get on in Tung Chung at 0240am – I still have to pay HKD32
It is in opinion that the bus services in DB are overcrowded, noisy, jerky,
and too cold. I don‘t want to sound ungrateful – because the bus drivers are
trying pretty hard. I think they are overworked.
If their management wishes to raise the fees – they should first get the
service right – along the lines I‘ve mentioned.
區內巴士路程極短，相比市區巴士，現價已太貴！！尤其是 4 號路線，
區內巴士路程極短，尤其是 4 號線，人多要站立，相比市區巴士，現價
646 4 號線人多擠迫，路線短，已很賺錢，已太貴！
Firstly, can I thank you for your diligence and energy on our behalf.
My concerns are pretty much in line with your own.
I was amazed to hear that bus fares were increasing when service hasn‘t
been improved and has in fact made no movement despite the population on
DB increasing considerably over the last few years due to Siena and
In addition to your comments, which I fully support, I would like to add that
Skyline, Crestline Mansion and many residences near and around still have
no convenient or easily accessible bus service at all. To get to a bus we have
to climb 7 flights of steps, or go to the mid way (stairs again) or a trolly
ramp which takes 5 minutes to navigate or we have to walk all the way
around the lake.
This is all very well when the weather is good and when not carrying heavy
bags or cases but getting shopping home, getting home on typhoon or heavy
rain, getting cases to the airport bus require a hire car, the hiring of which is
a nightmare as the service isn‘t nearly adequate. Very often we are told that
our request isn‘t possible or we stand in the plaza for great lengths of time
waiting for an available car.
I think that the present fare represents a rate that very readily if overly
supports the level of service being presently offered in DB especially
considering the fact that rents have been raised enormously for businesses
in the plaza …couldn‘t they use this to support any fare increase?
In addition to my previous e mail. I tried to get a hire car to pick me up
from the golf course and was told that I would have to wait over an hour as
only 3 were running. Apparently there is usually 5...only 5 to service all
residents of DB? hardly adequate. However, the 2 that were not running
were off duty to have their dinner and because 1 had been booked out on a
limousine service. Not really fare when the service is already inadequate.
I had to catch 2 buses and drag my set of golf clubs down 6 flights of stairs
to get home.
I would be very grateful if you would raise this issue as the situation I
described previously happen frequently.
Trying to book hire cars, or get one from the plaza is a nightmare most of
the time and I am astonished to hear that we should/could have 10.
It has come to my notice that on several occasions Philippine maids try to
cheat bus fare by not paying the fare until after the Tunnel Toll Gate thus
687 saving half of the fare. This is not fair to those who pay full fare. I‘ve
alerted many times the Bus Captains concerned but they do not bothered to
692 We share your views.
Thanks for the letter you put in our box about the bus fare increases.
I think among the whole population of DB everybody‘s going to have
Thought I‘ll just share a few of mine with you.
On the increase I personally don‘t mind and encourage the City
management to further develop their infrastructure.
The frequency of services and convenience is important to me so if higher
charges are required due to fuel, wages, and general inflation then it is
I guess if I could have a suggestion for the buses, it would be to thank them
for (usually) turning off their engines while waiting, especially over the last
693 This should be encouraged further, and investment into ‗clean‘ buses is
great. If electric buses ate viable then they should be tested.
(I know nothing about the technology on whether they are feasible with the
hills of DB, etc).
The same thought to future gold cart imports.
Wouldn‘t electric batter use be more efficient? It would certainly be cleaner
and quieter for our neighborhood.
On the subject of ‗green‘, a bit more effort in cleaning up the beaches and
shoreline would be helpful since a lot of floating debris (and some from DB
residents themselves) ends up dirtying the waters.
I‘m happy the hire car was able to be saved last year, though I still think a
personalized door-to-door premium ‗taxi‘ type of service for DB would be
Perhaps a light transport service is available for moving wardrobes,
furniture, and light items, but I heard the hire car no longer offers this as
they did in the past.
A replacement service would be helpful and would encourage people to buy
second-hand goods from fellow DB residents in stead of 1) forcing people
to buy new items, & 2) increasing the amount of wasted second hand items
which others would still find useful.
(I‘m happy Salvation Army is coming April 22nd to do a collection of some
items, though the scope is limited).
Your letter discusses a proposed second interchange. As I understand it, I‘m
not in support of diluting the center of DB from the current Plaza. I like
having the shopping and commercial center concentrated right where it is. It
allows my whole family to do their thing but not be all that far away from
each other, and if we have two separate centers on DB this will juts mean
less traffic for the businesses and more hassel for me to go back and forth. It
also doesn‘t appear efficient from a traffic standpoint.
I know they are planning another ferry pier, bit I don‘t know where they
propose to go or why.
One of the biggest priorities for DB should be better community areas for
sports & kids. Increased basketball courts and sports fields, especially for
the new Discovery College and existing DBIS. I heard rumours the Siena
Club tennis courts would be turned into a pitch for DC, but don‘t know if
that‘s the case (and that Siena would then get to locate some new tennis
courts further down near the water‘s edge. Looks like a good idea.
I know there‘s some sort of new Tung Chung (DB Branch) community
center build near the new hotel but it doesn‘t appear open yet, and I‘m not
sure what purpose this is meant to serve. Hopefully this will become a
venue for plays like the upcoming ‗Seussical‘. The government should
insist on City Management to provide more land for recreation before
another condo‘s given their occupancy permit. Like we really need another
high-rise cramped with the tiny sized apartments!
In addition, can we compare the cost per KM that DB charges as compared
with the cost per KM that other bus companies charges?
Could I also ask you to look into the noise pollution produced by the
frequent aeroplane flying over DB.
761 I strongly do not agree with the proposed bus fare increases.
780 加費 14%太大合理
因為仍沿用殘舊車隊，尤其 4 號車，機器發出之聲響在夜間非常嘈響，
Please note Bus No.7 – the internal condition is very bad & crowded, not on
+ consider all ―free‖ rides marketed to visitors which we, the residents,
Please pass my concerns on to the Commissioner for Transport.
1] I do not agree with the increased bus fares which have occurred.
2] I would like to see competition introduced to the ground sport in
Discovery Bay through an open tender process.
3] I want to see concession fares introduced for children and the elderly on
public transport in Discovery Bay.
4] I am concerned about the lack of buses resulting in overcrowding on
(An email copied to Ms Amy Yung) I want to know why you do not offer a
795 concession bus fare on the Discovery Bay bus routes for children or the
elderly. This is appalling! Where else in Hong Kong are the children and
elderly treated in this way?!
I have only just discovered this state of affairs as my daughter has just
turned 3 and now has to pay the same as I do to catch a bus in DB. Not that
she EVER GETS A SEAT because the routes are always so crowded she
has to sit on my lap or we are standing up.
Which brings me to my next point. There is dangerous overcrowding on the
buses. And the time between services except at peak hours is excessive.
When are you going to increase the buses on the local routes around DB.
We are chronically under serviced.
I look forward to your reply. And an explanation on how you plan to
remedy the issues I have mentioned.
Agree in large part with what you say but for me the issue is the ageing bus
fleet and the extent of noise emissions. I live adjacent to a bus stop and the
increase of noise from buses has become more apparent in recent months.
Noise levels at façade probably exceed the 75Dba limits specified by EPD
for residential areas.
The present buses are not environmentally friendly. They are fuel inefficient
smoke emitting (just stand in the bus station to experience the nastiness of
emissions) relics that should be replaced by electronic buses or where hills
are involved hybrid buses. Use the fair increase to fund new buses.
I agree whole heartedly with Vanessa‘s comments and the concerns raised.
The monopoly that the HKR has on ground transport restricts services and
fairness to the DB public. The recent % increases are extremely high for the
services offered. If the same % increases were applied to HK taxis – there
would be a public outcry.
The hire van and airport connection services situation is particularly bad
and requires an over haul. In relation to airport bus services, at peak times I
have seen passengers refused entry to the bus at the Sienna and Greens
stops. This is because the bus fills up at the plaza and stops between. Not a
I *agree / do not agree to openly invite tenders from non-franchised bus
operators for operating land transportation in Discovery Bay. (I don‘t
understand what this phrase mean)
And I also would like to propose a discount for minors for both Internal
routes and airport bus. I find it very irrational to charge minor/senior to pay
the same amount of money as an adult pays.
I disagree with the proposed bus fare increases. Due to the fact that $3.5 for
local bus is already extremely expensive. It just a short route, only less than
10 stops. Even Tung Chung and Sunny Bay bus fare for $8 is less than a 20
807 minutes ride. In fact, the short distance should not use that much of fuel
anyway compare with other buses in Kowloon and Hong Kong.
Thanks for taking care of this matter!
I have no knowledge/data of bus fares for "comparable journeys"; but I feel
808 the increase of 14 % sounds a lot, except the airport coach. By the way,
what is the rationale of using 14 % increase ?
I suggest perhaps the increase should be reduced to say 10 % or even
below; except the airport coach. As an occasional traveler to the airport, I
feel the fare could justify to be $ 32. ( I don't know how the pilots and air
hostesses living in DB think about the matter (I see some of them also travel
to Tung Chung and not taking the airport coach, at least sometimes.)
The route '2' will be $ 4. In future I may (and some people may be as well)
walk uphill during sunny weather/non-rush hour to save the $ 4. It is good
As to the quality of bus service, I am not happy that sometimes I miss the
bus route '2' going to Midvale and have to wait for as long as half an hour
after I arrive at the pier in a '3R' bus from Sunny Bay at night-time.
Sometimes to avoid this, I just get off one stop before the pier and walk
uphill (the steps)---save the time of waiting at the pier. Can there be better
co-ordination of the timetable and driving time of the bus routes.
The bus drivers are on the whole courteous. But sometimes and some
individuals do not know to take care closing the engine to avoid noise and
fumes; or cannot control the air-conditioning---either too cold or too hot.
Perhaps it is not their deficiency but rather a problem of the hardware--the
I presume the gas (oil) used is good and any pollution is below the
acceptable threshold. Notwithstanding, can we have some figures/evidence
During/after midnight, the stopping and re-starting the engine of buses
could be quite noisy at Midvale, particularly when one is not fast asleep. I
wonder if mini-buses with less noise could be used instead for route '2' etc.
at these hours.
You mentioned agreement of the reduction of service base on 'freezing' the
prices "for a while". I wonder whether the exact period of the 'while' has
been defined; and also in future whether the period of the lasting of the new
fares prices after review and re-affirmation would be defined and
May I also make use of this opportunity to raise a point--- regarding the
physical gap between the cover of the ferry pier and the covered walk to the
bus terminus and shops.
This gap is created because two companies in DB---the commercial and the
transport, works separately and the covers constructed by architect/engineer
has been disregarding the point that during very heavy rain, people have to
open their umbrellas just for this gap. I understand the job to link up the two
covers is not easy---structurally and visually as they have not been
coordinated; but could City Management do some consideration. (I have
reflected the above to a Miss Ng in the Transport Company recently.
Could you reinforce my action in some way? Thank you.)
I appreciate your invitation for comments with regards to the transportation
situation in Discovery Bay.
The recent fare increase and the past troubles with the hire car service has
led to me to believe that the major problem lies in the fact that the
Discovery Bay city management‘s has monopoly control of services. And
this has resulted in complacency on their part and poor service.
The recent anniversary of Hong Kong‘s handover brought about
acknowledgement by all that for the most part, Hong Kong has remain the
bastion of capitalism it was before 1997. Most commentaries concurred that
market forces is the primary factor driving Hong Kong‘s development‘s.
Capitalism is very much alive and well in Hong Kong. How interesting it is
then, to find tucked in this capitalist centre of the universe an anomaly like
Discovery Bay (D.B.) only minutes away from ―the financial centre‖ of
Asia where market forces are, for the most part, are eerily suspended.
D.B. residents view the place as a nice place to live; but it is an economic
anomaly. The community is run like a fiefdom—dominated by one
management company, which is also the developer.
The entire community lacks, public services, even though residents pay
income taxes and rates. There is no public library and no public sport
facilities for residents.
Residents‘ anger has also reached a crescendo after years of limited and
lackluster transport provision. In a supposedly ―family friendly‖
community. D.B. Transport withdrew services for the family and baggage
friendly shoppers buses, years ago, without replacing the service with
anything comparable. After they did this demand for the Hire car went up,
buses like the number 4, are bursting full, and economical transportation
services within D.B. remains limited. I have lived in D.B. Since 1992. The
service has gotten worst NOT better!
While D.B. Resort is trying to sell it‘s new premium development on D.B.
with the lure of ―limousine service‖, the rest of the its residents, who have
already bought flats and have made D.B. their home have to suffer with full
buses and very very expensive hire car services. For a short ride for a family
of 5 the hire car will cost HK$ 50. This is outrageous. On Hong Kong
Island, the same ride would cost only HK$ 16.
At the heart of the problem is that residents do not have choice. With the
exception of 500 golf carts, no other private vehicles are allowed; all service
vehicle are owned and operated by one company - Discovery Bay Transit
In Hong Kong, the public transport system is arguably the best in the world;
certainly the best in Asia. Millions are transported throughout the city by
numerous transport options. And the price? Absolutely affordable!
So how can it be that in D.B. all transportation and services in the
community is controlled by one company? How was this allowed?
In capitalism, market forces works best when multiple suppliers provide
services. Competition and the drive to lure customers, forces innovation,
adaptation and better service. Monopolies are bad. Companies that have no
competition and have been living off an environment where they have a
captive market base become lazy, inflexible and insensitive to the needs of
the customer. This is the crux of the problem in D.B.
Somehow, one company—Discovery Bay Resort has been allowed to be the
sole provider for everything that is needed by residents. This was perhaps
sensible when the community was small, but now D.B. qualifies as a new
town, and having one company operate all the transportation, without
competition is bad. The city managers are running the community like its
own private city state. And their paternalistic attitude—very much a ―we
know what is best.‖ is not in time with reality.
The Hong Kong government, is not blameless here. They have, by
abdication, allowed the situation to continue and abandoned the residents of
D.B. Not just in the area of transport but in all public services. In a
community with residents who contribute a fair portion to the Hong Kong
tax base, there are NO public services to speak of. In Peng Chau, a smaller
nearby island community, residents have the use of a public library and a
gym run by the LCSD. In Mui Wu, residents there have a library, a public
health clinic and a public swimming pool.
For D.B., the solution can only be for the Hong Kong government to take
up their responsibility for providing a balance living environment for
residents. They must provide public facilities and they must allow multiple
suppliers compete for the services and this includes transportation. Given
whatever limitations there may be, and despite Discovery Bay Transports
claim that some services are ―not viable‖ some creative entrepreneur
(perhaps a few) will find a way to provide transportation services that are
needed by residents. And those who do will be rewarded handsomely.
Thank you for your initiative. We just moved to D‘Bay. Good – you take