Hurricane Katrina Resources
In a joint statement, the Louisiana, Mississippi and Alabama Bankers Associations called on the nation's banks, bank employees and customers to aid in relief efforts along the Gulf Coast. On behalf of the three associations, ABA provides their joint statement in its entirety: "The magnitude of the damage caused by Hurricane Katrina on the Mississippi Gulf Coast, and in New Orleans, south Louisiana and coastal Alabama is hard to comprehend. Although the damage is limited to the Gulf Coast, its impact has national consequences. The images we've seen on television are heart-breaking. The relief effort underway in the storm-affected areas is the largest our nation has ever experienced, and is the largest ever undertaken by the American Red Cross. The Red Cross has mobilized in an historic fashion and is on the front line coordinating the relief effort. The organization needs the support of banks, bankers and bank customers across the country. To contribute to the American Red Cross, please call 1-800-HELP-NOW, visit the Red Cross online or call your local American Red Cross office. Thank you for your expressions of prayer and support." >> CALL CENTER FOR RELATIVES OF THE PERISHED BATON ROUGE, La. - A national toll-free number is available for families whose loved ones may have perished during Hurricane Katrina. Concerned relatives, who are unable to find a missing loved one and fear the worst, should call the Find Family National Call Center at 1-866-326-9393. This is the nationwide collection point and official coordination center for information on persons missing from the storm. Family members can phone this number 24 hours a day, 7 days a week. Disaster officials want to remind callers that this number is specifically for those concerned that a loved one may be deceased. Callers will be asked a series of questions that are solely for the purpose of identifying and reuniting family members. The center respects the privacy of individuals and will treat the information with the utmost care and confidentiality. The Find Family National Call Center is a joint effort between the State of Louisiana and the Department of Homeland Security's Federal Emergency Management Agency (FEMA). The center includes specialty staff members from the state, mental health professions, and FEMA's National Disaster Medical System and Disaster Mortuary Operational Response Team branches. FEMA prepares the nation for all hazards and manages federal response and recovery efforts following any national incident. FEMA also initiates mitigation activities, trains first responders, works with state and local emergency managers, and manages the National Flood Insurance Program and the U.S. Fire Administration. FEMA became part of the U.S. Department of Homeland Security on March 1, 2003. Alabama Emergency Management Agency >> Filed A Flood Insurance Claim? Find Out What To Do Next >> Agencies Publish BSA FAQs Re Katrina The federal bank, thrift and credit union regulatory agencies and FinCEN have issued responses to questions frequently asked by financial institutions regarding the application of Customer Identification Program rule and other Bank Secrecy Act obligations in providing services to victims of Hurricane Katrina. The guidance emphasizes that under the CIP rule banks have a reasonable time to verify identity and what is reasonable will be interpreted taking into account the special
circumstances presented by the impact of Katrina on banks and prospective customers. Click here.
Banks
Here is the latest information regarding financial institutions located in the area affected by Hurricane Katrina. Customers can find out which locations are open and any special offers for customers affected by the storm. The information can also be found on the MSNBC web site. Disaster Relief Bank Donations Bank of America Charity Bank of America announced that it will begin accepting public donations for the American Red Cross through its network of more than 5,800 banking centers nationwide or at www.bankofamerica.com. Starting today, banking centers will collect cash and check contributions and will forward them nightly to the American Red Cross. Baylake Bank An account to benefit the victims of Hurricane Katrina has been established at Baylake Bank. One hundred percent of the funds will be given to the American Red Cross International Relief Aid Fund, specifically for hurricane relief efforts. Donors wishing to contribute may do so at any Baylake Bank's 27 community financial centers.
To donate: 1-800-267-3610
The following banks have released information for branches and customers in the affected region.
AmSouth Bank Disaster Relief Plan for Customers In response to the serious human need in areas affected by Hurricane Katrina, AmSouth Bank has announced a package of disaster relief offers to assist consumer and small business customers affected by the storm.
Emergency Contact: 1-800-AMSOUTH
Bank of America Disaster Relief Plan for Customers Under its disaster relief program, Bank of America customers affected by Hurricane Katrina within a federal disaster area, as designated by the Federal Emergency Management Agency (FEMA), may be able to qualify for special product and service programs.
Emergency Contacts: Mortgage: 800-285-6000 Home Equity: 800-432-1000 Automobile, Boat and RV Loans: 800-215-6195 Reporters contact: Alexandra Liftman 617-346-5431
Citigroup Citigroup announced today that it would donate up to $3 million to the American Red Cross in support of its disaster relief efforts following Hurricane Katrina. In addition to a $1 million immediate donation, the Citigroup Foundation will match any eligible donation made by a Citigroup employee dollar for dollar to the American Red Cross to support its relief efforts up to $1 million for a potential total of $3 million. JP Morgan Statement Magnolia State Bank Magnolia State Bank announced the launch of Magnolia State - Hope Fund, a tax-deductible fund to benefit victims of Hurricane Katrina in Jasper, Jones, and Smith counties in Mississippi. Statement
Citigroup Disaster Relief Statement Citigroup is committed to working with affected customers to alleviate the temporary financial impact of this disaster through extension of grace periods, waiver of fees and other solutions as appropriate. Affected customers are encouraged to contact the customer service number on their statement. Colonial Bank
All Colonial Bank offices in the hurricane affected areas of Alabama and South Florida are now open, with all keeping regular business hours.
Emergency Contact: 877-502-2265
NBanC The employees of NBanC of Oklahoma are taking action to help those being affected by the Hurricanes. Over $3,600 has been donated to relief efforts. Red Cross For more information on Red Cross efforts, click here. Regions Bank Statement Regions Financial Corporation will be accepting donations for American Red Cross Hurricane Katrina relief efforts at Regions Bank branches across the company's 16-state footprint in the South, Midwest and Texas beginning today, Wednesday, Aug. 31. Salvation Army For more information on Salvation Army efforts, click here. Trustmark National Bank & Mississippi Hurricane Recovery Fund Sponsors of Mississippi Rising, a gala fundraising concert in support of the Mississippi Hurricane Recovery Fund, announced that award-winning music artist Faith Hill has joined the growing list of celebrities and entertainers set to participate in the nationally televised event on October 1, 2005. The event will be held live on the campus of the University of Mississippi in Oxford. Wachovia Statement The massive flooding, damage and loss of life from the devastating August 29th hurricane in Louisiana, Mississippi, and Alabama requires immediate and massive relief efforts from across America. Wachovia has responded with a $250,000 corporate contribution to the American Red Cross to assist victims of the disaster.
Compass Bank Statement At Compass, we believe in helping out our neighbors in times of need. To show our support for the people in our community who have been impacted by recent hurricanes, we'd like to extend a helping hand.
Emergency Contacts: Customer service: 1-800-COMPASS Consumer credit cards: 1-800-239-5175 Small business credit cards: 1-800-316-0207
Hibernia National Bank Branches in greater New Orleans, Bayou and South-Central regions in Louisiana are closed. Customers have the option of using the bank's online banking service.
Emergency Contact: Customer Service: 1-800-562-9007
IberiaBank Disaster Relief Statement IberiaBank announces special offers and services for clients in the New Orleans market for a limited time.
Contact Info: 1-800-968-0801
JP Morgan Chase All Chase (formerly Bank One) branches in New Orleans, Metairie, Houma, Covington, Slidell, and surrounding communities are closed due to Hurricane Katrina. Many ATMs in these areas are not currently working due to power outages and flooding.
Emergency Contact: Consumers: 877-226-5663 Small Business: 800-404-4111
Morgan Keegan Branches in New Orleans, Covington, La., and Mobile, Ala., are closed. The toll-free phone lines for these branches have been re-routed to other Morgan Keegan branches outside the
immediate area. For more detailed information, click here.
Emergency Contacts: New Orleans, La.: 800-723-1521 Covington/Mandeville, La.: 800-899-2026 Mobile, Ala.: 800-937-1565 Jackson, Miss.: 800-366-4904 Main customer service: 800-290-2358
Regions Bank Disaster Relief Statement The bank has waived ATM and check-cashing fees for residents and customers in the affected area, and Regions Bank customers in those same impacted areas can defer some loan and credit card payments, increase credit limits on credit cards and get special discounts and introductory rates on new equity loans and lines of credit.
Emergency Contact: 1-800-REGIONS
Trustmark National Bank Special rates are being offered on select loans and deposit accounts. Flexible repayment terms on mortgages, credit cards, consumer and business loans, as well as the waiving of early withdrawal penalties on CDs are only a few of the options available.* Please visit your nearest branch or call one of the following numbers for assistance.
Emergency Contacts: Mortgage Loans 1-800-844-2400 Consumer and Business Loans 1-888-876-5737 All Other Issues 1-800-243-2524 Customer Contact/Call Center: 1-800-Check-24 Contact Center: 1-601-961-6000 Main Switchboard: 1-601-208-5111
For a list branches, click here. Washington Mutual Disaster Relief Statment Washington Mutual announced it will provide special assistance to help customers and residents in the federally-declared disaster areas as a result of Hurricane Katrina. The relief program includes penalty-free CD withdrawals, reduced interest rates on Home Equity Loans, quick approval on personal lines of credit and alternate payment plans for loan customers.
Emergency Contacts:
800-472-1254
Whitney National Bank Branches in greater New Orleans and other areas of South Louisiana, Mississippi and Florida may by closed. ATMs may work unless conditions have worsened and power is lost. Whitney Online Banking is currently unavailable.
Emergency Contacts: Customer service: 1-877-611-9448 Lost/Stolen Card Assistance: 1-800-326-3501 Online Banking & BillPay Assistance: 1-877-611-9448
Small Business Administration
Contact information for SBA district offices is listed below. Additional information is available on the Disaster Recovery Web Page. New Orleans District Office 365 Canal St., Suite 2820 New Orleans, LA 70130 Phone: 504-589-6685 http://www.sba.gov/la/ Mississippi District Office AmSouth Bank Plaza 210 E. Capitol Street, Suite 900 Jackson, Mississippi 39201 PH: 601-965-4378 FAX: 601-965-5629 or 601-965-4294 http://www.sba.gov/ms/ Disaster Area 3 Office (LA) 14925 Kingsport Road Fort Worth , Texas 76155 (Toll Free) 800-366-6303 (Phone) 817-868-2300 (TTY) 817-267-4688 (Fax) 817-684-5616 Gulfport Branch Office Hancock Bank Plaza th 2510 14 Street, Suite 101 Gulfport, MS 39501 PH: 228-863-4449 FAX: 228-864-0179 http://www.sba.gov/ms/ Alabama District Office 801 Tom Martin Drive, Suite #201 Birmingham, AL 35211 Phone: 205-290-7101 Fax: 205-290-7404 http://www.sba.gov/al/ Disaster Area 2 Office (MS & AL) One Baltimore Place, Suite 300 Atlanta, Georgia 30308 (Toll Free) 800-359-2227 (Phone) 404-347-3771 (TTY) 404-347-3751 (Fax) 404-347-4183
Other Organizations
Digital Insight IRS Disaster recovery for online banking transaction People affected by Katrina who need help questions with tax matters can call 1-866-562-5227
Contact information: Customer Service 1-888-344-4674
BISYS Disaster recovery for core processing and imaging.
The Internal Revenue Service established a Web page with links to 27 news releases and legal notices and announcements related to its responses to Hurricane Katrina relief. Read it. >> IRS Disaster Relief Resource
Contact information: Core Processing, Pat D'Aquanno (Office) 239.592.5703 (Mobile) 239.272.0984 Imaging: Brenda McKenzie 800.266.6842 or 205.314.1128
>> Victim Relief: Readmore >> Employee Contributions: Read more Fannie Mae Urging lenders to suspend mortgage payments or waive late payments. www.fanniemae.com Freddie Mac Due to the devastation caused by Katrina, we are working with servicers to take additional steps in helping borrowers who are victims of the recent disaster. Highlights: - suspending mortgage payments for three months for borrowers whose property is located in the major disaster areas qualifying for individual assistance as designated by FEMA. >> additional information www.freddiemac.com DaimlerChrysler and Ford Motor Company Deferring auto-loan payments. www.chryslerfinancial.com 1-800-556-8172 www.fordcredit.com 1-800-723-4016 GMAC Working with customers on a case-by-case basis. www.gmacfs.com 1-800-723-4016
Sheshunoff Management Services Disaster recovery and contingency planning consulting.
Contact Information: Kristin Morgan 1-800-477-1772 x 577
Progressive D&O, Bond, Internet Banking Liability, Trust Department Liability, Employment Practices Liability and Safe Depository Liablity For claims under the ABA-sponsored insurance program.
Contact Informatin: Loss Control issues - Tom Hruby, Loss Control Manager (800) 274-5222, ext. 7594 or (440) 603-7594 Claims Issues - Laura Simmons, Claims Manager (800) 2745222, ext. 7530 or (440) 603-7530 To report auto claims call 1-800-PROGRESSIVE
SEI CashSweeps, Trust or any SEI customer
Contact Information: Customer Service (610) 676-1000
van Wagenen Financial Services Collateral Protection Insurance
Contact Information: Mike Hoover at 1-800-437-5171 or via email at mhoover@vanwagenen.com
Promontory Certificate of Deposit Account Registry Service (CDARS) Promontory Interfinancial Network today announced that it would waive its sign-up fees, as well as transaction fees, until October 12, 2005, for banks in Louisiana, Alabama, and Mississippi recovering from Hurricane Katrina. Press Release
Contact Information: Customer Service 1-866-776-6426
Metavante Disaster recovery for core processing, imaging, banking and payment technologies.
Contact Information: Customer Service, 1.800.236.3282
Jack Henry, Distaster recovery for core processing and imaging. Contact: Disater Recovery Services, 1-800-299-4411
RCS Consulting Property and casualty insurance and claims advice.
Contact information: Ron Summerville 301-654-8071, www.resconsult.com
UPS Special assistance in getting packages/mail in and out of areas devastated by the hurricane.
Contact Information: Customer Service 1-800-PICKUPS
LexisNexis InstantID - Identity verification tool to prevent fraud.
Contact Information: Customer Service: 1.800.227.9597
Xerox
1-800-ASK-XEROX www.xerox.com/hurricanesupport