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Univ. North Carolina Asheville SA - Housing Operations

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					                                                                                     Assessment Report
                                                                        Univ. North Carolina Asheville
                                                                          SA - Housing Operations
                      Mission: The Office of Housing Operations strives to provide every residential student with a safe, clean, and comfortable living
                               and learning environment. We maximize the enjoyment of living and the excitement of learning here at UNC Asheville
                               through our staff, our facilities, our amenities, and our service. Our desire is that each student as an individual and all
                               students as a community will truly be able to call their residence halls at UNC Asheville a home away from home.

               Chair/Director: Vollie Barnwell
                                                                                   Means of Assessment & Criteria /
 Goal                                      Outcomes                                                                 Results                                       Action & Follow-Up
                                                                                   Tasks
 Long Term Sustainability - Increase       SA - Housing Operations - Students      Assessment Method:                     05/07/2010 - 86.2% of students          05/24/2010 - Increase
 sustainability efforts in the residence   awareness of sustainability efforts -   Questions specifically about           indicated awareness of sustainability   communication with residential
 halls related to facilites, products,     Students will indicate that they are    sustainability effort awareness on     efforts or programs at UNC              students through RAs and better
 and education.                            aware of sustainability efforts put     end of year resident student laundry   Asheville. The survey did not           utilizing EcoReps and SEC to get
                                           forth or promoted by Housing            service survey                         capture students awareness of           word out about efforts and programs
                                           Operations.                             Assessment Method Category:            specific programs or efforts done       Housing Operations is involved in.
                                           Strategy:                               Survey                                 through Housing Operations.
                                           Hold 2 open student forums in each      Criterion:                             There were also 90 comments             Also, we need to have better way of
                                           residence hall area per academic        90% of students will indicate          included in the survey about specific   capturing student awareness of
                                           year focusing on sustainability         awareness                              efforts or programs at UNC Asheville    Housing programs.
                                           practices.                                                                     and many of those individual
                                                                                   Related Documents:
                                                                                                                          comments did mention efforts put
                                           Continue partnerships with Student      Laundry_Satisfaction_Survey_Repor
                                                                                                                          forth or promoted through Housing
                                           Government Association, Resident        t_UNC_Asheville[1].pdf
                                                                                                                          Operations.
                                           Student Association, and Student
                                           Environmental Center on issues                                                 Result Type:
                                           related to recycling and utility                                               Criterion Not Met
                                           conservation.                                                                  Action Status:
                                                                                                                          Action Complete
                                           Increase efforts to use "green"
                                           products in housekeeping and                                                   Related Documents:
                                           cleaning trade within residenc hall                                            Laundry_Satisfaction_Survey_Repor
                                           facilities.                                                                    t_UNC_Asheville[1].pdf


                                           SA - Housing Operations -               Assessment Method:                     05/07/2010 - Students indicating that   05/24/2010 - Continue with
                                           Conservation and sustainability         Specific question is asked on          conservation and sustainability         marketing and communication
                                           efforts importance - Residential        resident student laundry service       efforts are important to them           strategies through SGA, SEC, and
                                           students will indicate that             survey.                                increased by 7% from 2009 to 2010.      better utilization of Eco Reps in
                                           conservation and sustainability                                                Criterion was unrealistic. In 2008-     residence halls to educate students
                                           efforts are important to them           Compare survey results from April      2009 76% of students indicated          about sustainability and
                                           Strategy:                               2009 to survey in April 2010           importance in these areas so            conservation importance.

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                                                          Means of Assessment & Criteria /
 Goal            Outcomes                                                                  Results                                   Action & Follow-Up
                                                          Tasks
                                                          Assessment Method Category:           increasing to 83% in 2009-2010 was
                 Continue partnerships with Student                                             an extremely positive step even
                 Government Association, Resident         Survey
                                                                                                though criterion was not met.
                 Student Association, and Student         Criterion:
                                                                                                Result Type:
                 Environmental Center on issues           Students who indicate that
                                                          conservation and sustainability are   Criterion Not Met
                 related to recycling and utility
                                                          important to them will increase by    Action Status:
                 conservation.
                                                          15% over 2008-2009 academic year.     Action Complete
                 Hold 2 open student forums in each       Related Documents:                    Related Documents:
                 residence hall focusing on               UNC_Asheville_Survey_Results_All.     Laundry_Satisfaction_Survey_Repor
                 sustainability practices in residence    doc                                   t_UNC_Asheville[1].pdf
                 halls                                    Laundry_Satisfaction_Survey_Repor     UNC_Asheville_Survey_Results_All.
                                                          t_UNC_Asheville[1].pdf                doc

                 SA - Housing Operations - Improve        Assessment Method:                    04/30/2010 - Once again our          05/24/2010 - Continue collaboration
                 recycling in residence halls - Show a    Waste stream analysis and waste       criterion wasn't realistic.          with Facilities Management, SEC,
                 decrease in recyclable materials that    audits                                Recyclables found in waste           and SGA to further reduction of
                 are put in trash from end of 2009        Assessment Method Category:           decreased significantly in our two   recyclables in waste.
                 acaemic year to end of 2010              Review of Inst. Records               largest residence halls. Decreased
                 academic year.                           Criterion:                            11% in Mills Hall and 4% in
                 Strategy:                                Decrease recyclable materials found   Founders Hall.
                 Increase collaboration with Facilities   in trash by 20%                       Result Type:
                 Management on waste audits,                                                    Criterion Not Met
                 energy consumption data and ideas,                                             Action Status:
                 and student eco-reps living in                                                 Action Complete
                 residence halls.
                                                                                                Related Documents:
                 Continue donation of used                                                      WasteAnalysis.pub
                 mattresses to local organizations
                 and look for additional ways to reuse
                 products that can no longer be used
                 in residence halls.

                 Continue partnerships with Student
                 Government Association, Resident
                 Student Association, and Student
                 Environmental Center on issues
                 related to recycling and utility
                 conservation.

                 Hold 2 open student forums in each
                 residence hall area focusing on

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                                                                                    Means of Assessment & Criteria /
 Goal                                      Outcomes                                                                  Results                                       Action & Follow-Up
                                                                                    Tasks
                                           sustainability practices in residence
                                           halls

                                           SA - Housing Operations - Decrease       Assessment Method:                       05/24/2010 - Results are                05/24/2010 - Follow up after June
                                           energy use in residence halls -          Collaborate with Facilities              inconclusive at this point. Per Norm calculations
                                           Decrease BTUs/square foot for all        Management on comparing energy           Richards in Facilities Mgmt, final
                                           residence halls compared to average      use (BTUs/sqare foot) for residence      calculations will not be possible until
                                           usage over last 5 years.                 halls this year versus pervious years    June.
                                           Strategy:                                and previous year average.               Result Type:
                                           Increase collaboration with Facilities   Assessment Method Category:              Inconclusive
                                           Management on waste audits,              Review of Inst. Records                  Action Status:
                                           energy consumption data and ideas,       Criterion:                               Action In Progress
                                           and student eco-reps living in           BTUs/square foot decreased by 5%
                                           residence halls.                         compared to previous 5 year
                                                                                    average.
                                           Continue partnerships with Student
                                           Government Association, Resident
                                           Student Association, and Student
                                           Environmental Center on issues
                                           related to recycling and utility
                                           conservation.

                                           Hold 2 open student forums in each
                                           residence hall area focusing on
                                           sustainability practices in residence
                                           halls



                                                                                    Means of Assessment & Criteria /
 Goal                                      Outcomes                                                                  Results                                       Action & Follow-Up
                                                                                    Tasks
 Liberal Arts - Students in transitional   SA - Housing Operations - Student        Assessment Method:                       05/24/2010 - Of the 66 students who   05/24/2010 - Transitional residential
 residential spaces will report high       retention in res halls spring semester   Roster created containing                started fall 2009 in transitional     spaces will likely be utilized in fall
 satisfaction with the residential         - Students living in transitional        information on all students who          residential spaces, 62 (94%) were     2010. We will continue with plans
 environment and desire to remain at       residential spaces will return for       started in transitional spaces in fall   retained in the residence halls in    and steps from this year and
 UNC Asheville for their entire            spring semester to UNCA and to the       2009.                                    spring 2010.                          increase communication.
 academic career (this goal in             residence halls                                                                   Result Type:
 conjunction with Residential              Strategy:                                At beginning of spring 2010              Criterion Met
 Education)                                Hsg Operations staff will go by          semester, the transitional housing       Action Status:
                                           transitional spaces during move-in to    roster is compared to floor charts       Action Complete
                                           help with specifically with furniture    and Housing master to identify
                                           set up, answer questions,                students retained in residence halls.

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                                                            Means of Assessment & Criteria /
 Goal            Outcomes                                                                          Results                                    Action & Follow-Up
                                                            Tasks
                                                            Assessment Method Category:
                 provide moving help, etc.                  Review of Inst. Records
                                                            Criterion:
                 Hsg Operations housekeeping staff          85% of students living in transitional
                 will provide bathroom cleaning on          residence halls will return to
                 periodic schedule to maintain              residence halls for spring semester
                 sanitation standards for these
                 bathrooms that are used by more
                 than 4 students.

                 A residence hall study space will be
                 established for use by resident
                 students who have no common
                 spaces to study due to transitional
                 spaces.

                 Communication will be maintained
                 between Housing Operations staff
                 and students initially and throughout
                 semester (even after students move
                 into permanent spaces) through
                 direct interaction as well as email,
                 voice mail, etc.

                 SA - Housing Operations - Student          Assessment Method:                        05/24/2010 - Of the 66 students who     05/24/2010 - Transitional residential
                 retention fall 2010 - Students living in   Students who lived in transitional        started fall 2009 in transitional       spaces will likely be utilized in fall
                 transitional residential spaces will       residential spaces will be surveyed in    housing, 57 (86.3%) indicated they      2010. We will continue with plans
                 return to UNCA for the fall 2010           spring semester asking if they plan       planned to return to UNC Asheville in   and steps from this year and
                 academic year.                             on returning to UNC Asheville in fall     fall 2010.                              increase communication.
                 Strategy:                                  2010.                                     Result Type:
                 Hsg Operations staff will go by            Assessment Method Category:               Criterion Met
                 transitional spaces during move-in to      Survey                                    Action Status:
                 help with specifically with furniture      Criterion:                                Action Complete
                 set up, answer questions, provide          85% of students will indicated they
                 moving help, etc.                          plan to return to UNC Asheville in fall
                                                            2010
                 Hsg Operations housekeeping staff
                 will provide bathroom cleaning on
                 periodic schedule to maintain
                 sanitation standards for these
                 bathrooms that are used by more
                 than 4 students.

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                                                         Means of Assessment & Criteria /
 Goal            Outcomes                                                                 Results                                        Action & Follow-Up
                                                         Tasks

                 A residence hall study space will be
                 established for use by resident
                 students who have no common
                 spaces to study due to transitional
                 spaces.

                 Communication will be maintained
                 between Housing Operations staff
                 and students initially and throughout
                 semester (even after students move
                 into permanent spaces) through
                 direct interaction as well as email,
                 voice mail, etc.

                 SA - Housing Operations -               Assessment Method:                        04/14/2010 - 89% of students who      05/24/2010 - While 77% is a good
                 Transitional space student              A survey will be sent to each student     started fall 2009 in transitional     number we did not meet our
                 satisfaction - Students living in       housed in transitional spaces about       residential spaces reported that it   expectations. We will increase
                 transitional residential spaces will    3 weeks into the semester.                was a positive living experience.     communication efforts, especially
                 report a positive living experience                                               Result Type:                          from listening perspective.
                 Strategy:                               Student numbers will be monitored         Criterion Not Met
                 ?Hsg Operations staff will go by        as it relates to students in transitional Action Status:
                 transitional spaces during move-in to   spaces returning to UNC Asheville         Action Complete
                 help with specifically with furniture   for both spring and fall 2010.
                 set up, answer questions, provide
                 moving help, etc.                     A survey will be sent again to those
                                                       students continuing to live in
                 ?Hsg Operations housekeeping staff transitional spaces in the spring.
                 will provide bathroom cleaning on
                 periodic schedule to maintain
                 sanitation standards for these        Criterion:
                 bathrooms that are used by more       95% of student living in transitional
                 than 4 students.                      residential spaces will report a
                                                       positive living experience while in
                 ?A residence hall study space will be these temporary locations.
                 established for use by resident
                                                       Related Documents:
                 students who have no common
                 spaces to study due to transitional   Transitional_Space_Info_Sheet[1].d
                 spaces.                               ocx

                 ? Communication will be maintained
                 between Housing Operations staff

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                                                                                Means of Assessment & Criteria /
 Goal                                  Outcomes                                                                  Results                                     Action & Follow-Up
                                                                                Tasks
                                       and students initially and throughout
                                       semester (even after students move
                                       into permanent spaces) through
                                       direct interaction as well as email,
                                       voice mail, etc.



                                                                                Means of Assessment & Criteria /
 Goal                                  Outcomes                                                                  Results                                     Action & Follow-Up
                                                                                Tasks
 Public Responsibility - We will       SA - Housing Operations - Student        Assessment Method:                     05/24/2010 - In 2009-2010 we          05/24/2010 - We realized after
 recruit, hire, and train a diverse,   staff diversity - Diversity of Housing   Compare student employees              employed a total of 4 students of     putting this outcome together how
 satisfied, and engaged student staff. Operations student staff will meet or    reported demographic data to ovreall   color in Housing Operations. 14.3%    lacking we were in looking at all
                                       exceed the diversity of the UNC          student body reported demographic      of our total student staff were       areas of diversity. While we met our
                                       Asheville student body.                  data.                                  students of color.                    criterion target for students of color
                                       Strategy:                                Assessment Method Category:            Result Type:                          we would like to continue to diversify
                                       Ensure that all applicant pools have     Participation Data                     Criterion Met                         our employees in areas outside of
                                       likelihood of diversity and quality      Criterion:                             Action Status:                        racial identity alone.
                                       from accross campus community            10%                                    Action Complete
                                       through marketing and advertising
                                       practices.
                                       SA - Housing Operations - Student        Assessment Method:                     05/27/2010 - 22 of 25 student staff   05/21/2010 - Two of the students
                                       staff satisfaction - Housing             At end of the year, I meet with each   (88%) indicated that they were        who indicated unsatisfaction were
                                       Operations student staff will indicate   student employee and conduct an        satisfied with employment over past   student employees who had
                                       at exit interview that they were/are     informal interview about year's        year.                                 absenteeism in their student
                                       satisfied with their employment          experience and one of the topics       Result Type:                          employment and were told that they
                                       experience with Housing Operations.      covered is satisfaction with their     Criterion Not Met                     would not be rehired for the next
                                                                                employment experience in Housing       Action Status:                        term. The 3rd student who
                                       Strategy:                                Operations.                            Action Complete                       indicated that they were partially
                                       Permanent staff will offer hands on      Assessment Method Category:                                                  satisfied indicated that there were
                                       training and instruction throughout      Focus Group                                                                  inconsistencies with supervision and
                                       the year to students interested in       Criterion:                                                                   communication. We will be
                                       working with Housing in the future.      100% indicate satisfaction with                                              intentional about emphasizing
                                                                                student employment                                                           consistency among supervisors and
                                       Implement a system of cross-training                                                                                  also having more frequent
                                       and shadowing for all Housing                                                                                         communication and evaluation
                                       Operations student staff                                                                                              opportunities with student
                                                                                                                                                             employees in upcoming year. This
                                       Departmental training on work ethic,                                                                                  will be ongoing focus in 2010/2011.
                                       communication, and problem
                                       solving.


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                                                         Means of Assessment & Criteria /
 Goal            Outcomes                                                                 Results                                     Action & Follow-Up
                                                         Tasks
                 SA - Housing Operations - Student       Assessment Method:                     05/26/2010 - Incomplete               05/27/2010 - We will communicate
                 Employee common outcomes -              Each student employee supervisor       assessment. We did not                earlier and more completely with all
                 Housing Operations student staff will   was given Student Affairs rubric for   communicate with all student          student employees regarding
                 demonstrate knowledge and skill in      student employees and ask to           employees about expectations and      learning outcomes for upcoming
                 "Common Outcomes for Student            evaluate each of their students in     learning outcomes for them as         year. We have already identified
                 Employees"specifically work ethic,      areas of work ethic, communication,    student employees. We also only       assessment methods for students
                 communication, and problem              and problem solving.                   assessed 10 of our student            and not just basing results on
                 solving.                                                                       employees. 8 of the 10 were rated 4   supervisor feedback alone.
                 Strategy:                            Assessment Method Category:               or higher in work ethic and problem
                 Permanent staff will offer hands on  Participation Data                        solving. 9 of the 10 employees were
                 training and instruction throughout  Criterion:                                rated 4 or higher in communication.
                 the year to students interested in   100% of student employees score a
                 working with Housing in the future.  4 or higher in areas of work ethic,       Result Type:
                                                      communication, and problem                Criterion Not Met
                 Implement a system of cross-training solving.                                  Action Status:
                 and shadowing for all Housing                                                  Action Complete
                 Operations student staff.

                 Departmental training on work ethic,
                 communication, and problem
                 solving.




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