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Job Description


									General Manager
Job Description
The General Manager has overall accountability for all sales and operational activity at his or her
location. The manager is responsible for running a profitable organization within company guidelines.
Their duties fall into six (6) major categories:

    1.   Marketing – Bringing the consumer to the sales center.
    2.   Sales Management – All sales activity at the sales center.
    3.   Finance & Insurance – Structuring and Securing appropriate financing for customers.
    4.   Operations Management – Running all aspects of the business.
    5.   General Management – All duties related to team members.
    6.   Service Management – All set-up and delivery activities as well as providing world class customer

Essential Duties:

        Recruits, interviews and hires all sales center team members.
        Develops marketing strategies including all advertising, local promotions and merchandising.
        Executes quarterly company-wide promotions.
        Maintains the cleanliness and upkeep of sales center property.
        Manages the comprehensive sales activity for all sales professionals utilizing Prospector.
        Ensures all sales professionals complete Sales 101 – Sales Training for New Sales Professionals.
        Conducts weekly sales meeting.
        Manages and analyzes the P&L statement on a regular basis.
        Develops and executes comprehensive expense control plan.
        Orders and manages all sales center inventory.
        Operates the sales center within a two (2) week close period.
        Pays all vendors utilizing the online PO system.
        Manages team members including, but not limited to: scheduling, payroll, performance
         management, progressive counseling, conflict resolution and all other issues related to managing
         team members.
        Ensuring company policy and procedure is administered fairly and consistently.
        Closes all the loans for customers.
        Builds and maintains a balanced, well-performing loan portfolio.
        Services portfolio including conducting field chases.
        Manages foreclosure process and re-markets foreclosed inventory.
        Manages all service, set-up and delivery.
        Ensures customer satisfaction is maintained at a high level.
        Participate in resolving all customer complaints and disputes.
        Develops business plan on an annual basis.
        Sets goals with team in an effort to achieve business plan.
        Ensures location maintains compliance to all safety and environmental regulations.
Desired Skills & Experience
       Manufactured housing industry experience is a big plus.
       Proven ability to lead and motivate a team.
       Formal training or related experience in business management.
       Retail sales management experience.
       Strong organizational skills as well as project management.
       Ability to communicate with individuals at all levels.
       Solid understanding of finance and mortgage products.
       Applicable sales and insurance licenses.
       Computer skills.
       Bachelor's degree in business is a plus.
       Strong business acumen.

Company Description
Visit us a

We've helped people just like you buy manufactured homes since 1934, building more than 1.5 million
homes and winning multiple awards for design and construction. We build, sell, finance, lease and insure
manufactured and modular homes as well as relocatable commercial and educational buildings. We have
12,000 team members, 35 home building facilities and more than 1,000 home centers. We also finance
more than 325,000 customers and insure 160,000 families. Clayton Homes also owns and operates 18
subdivisions. In 2003, Warren Buffett and Berkshire-Hathaway, Inc. acquired Clayton Homes.

Our headquarters are in Maryville, Tennessee, but our hearts are in your home.


Michael Hommell
Regional Recruitment
Clayton Homes, A Berkshire-Hathaway Inc. Company

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