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Restaurant Development Checklist - Dunkin' Brands by cuiliqing

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									Restaurant                                                                                                                                               Countdown to
                                                                                                                                                       Projected Opening
Development Process
Checklist                                                                                                                                                     -39283


  Legend      Site Identification Construction                                          Projected             *Critical Path: The sequence of activities that must be completed
                                                                                                              on schedule for the entire project to be completed on schedule. If an
  Development Site Analysis       Restaurant Opening                                   Opening Date           activity on the critical path is delayed by one day, the entire project
      Phases: Design &                                                                                        will be delayed by one day (unless another activity on the critical path
                                  Post Opening Review                                                                         -40763
                                                                                                              can be accelerated by one day).
              Permitting


                                                                                      Date Task Complete
                                           Initial Steps                                                       Concurrent
                                                                                                                             Page#                      COMMENTS
                                                                                                                 Tasks
  DB Contact                                    Task                                 Scheduled      Actual

                              PHASE 1 - SITE IDENTIFICATION
                               Dunkin' Brands Phase Leader - DM
DM                1A. Create Designated Market Area (DMA) Plan                                                     A           1.4
SAM                Create Corporate Development Plan                                                               A           1.4
SAM                Create APOD, Cart, and Kiosk Development Plan                                                   A           1.4
MP                 Create Existing Asset Plan                                                                      A           1.5
DFS                Create DMA Plan                                                                                 A           1.5
FM                1B. Execute Store Development Agreement (SDA)                                                    A           1.6
FM                 Review Franchisee Business Plan                                                                 A           1.6
FM                 Craft Store Development Agreement                                                               A           1.6
*
FM                 Execute Store Development Agreement                                                             A           1.7
DM                1C. Conduct Development Training                                                                 B           1.8
FM                 Conduct Orientation Meeting                                                                     B           1.8
DM                 Conduct Site Development Guide Training                                                         B           1.9
DM                 Conduct SDA Management Training                                                                 B           1.9
DM                 Conduct Decision Logic Training                                                                 B           1.9
CM                 Conduct Image & Design Training                                                                 B          1.10
DM                1D. Identify Real Estate                                                                         C          1.11     Existing Franchisee Start Here
DM                 Create Trade Area Development Plan                                                              C          1.11
DM                 Implement Trade Area Development Plan                                                           C          1.12
DM                 Complete Decision Logic Analysis                                                                C          1.12
DM                 Submit Preliminary Site Review Application                                                      C          1.12
DM
*                  Submit Site Review Package                                                                      C          1.13
OM                1E. Operational Readiness                                                                        C          1.14
FM                 Submit request for training franchisee to MT                                                    A          1.14

        This RDC does not create any right for a franchisee, licensee or third party, nor does it create any additional obligation on the part of Dunkin' Brands, Inc.
      Last Modified: 6/18/07                               Please see the footnote at the bottom of page 12.                                                Page 1 of 55
MT                   Attend Franchise Business Course                                                               B         1.14
MT                   Contact franchisee and provides training overview                                              B         1.14
MT                   Receive online learning package from TC/MT                                                     B         1.15
MT                   Complete Master Online Access Agreement (e-learning application)                               B         1.15
MT                   Purchase personal computer for training                                                        B         1.15
MT                   Receive outline of training schedule from TC/MT                                                B         1.15
OM                   Develop recruiting plan for restaurant management and crew                                     B         1.15
MT                   Receive online university access ID and password                                               B         1.16
                                            Initial Steps                                Date Task Complete
                                                                                                                Concurrent
                                                                                                                             Page#                   COMMENTS
     DB Contact                                  Task                                   Scheduled    Actual       Tasks

                                   PHASE 2 - SITE ANALYSIS
                                Dunkin' Brands Phase Leader - DM
DM                 2A. Conduct Trade Area Review                                                                    D          2.5
DM                  Analyze Trade Area Demographics                                                                 D          2.5
DM                  Identify Trade Area Generators                                                                  D          2.5
DM                  Analyze Traffic and Pedestrian Studies                                                          D          2.5
DM                  Compile Findings                                                                                D          2.6
DM                 2B. Evaluate Site Characteristics                                                                D          2.7
DM                  Review Site Review Package                                                                      D          2.7
DM                  Obtain Additional Site Information                                                              D          2.7
DM                  Compile Findings                                                                                D          2.7
CM                 2C. Evaluate Construction Feasibility                                                            D          2.8
CM                  Review Franchisee Site Review Package                                                           D          2.8
CM                  Order Environmental Analysis Phase 1                                                            G          2.8
CM                  Order Environmental Analysis Phase 2 (if required)                                              H          2.8
CM                  Compile Findings                                                                                H          2.9
DM                 2D. Evaluate Deal Economics                                                                      E         2.10
DM                  Internally Project Average Weekly Sales (confidential                                           E         2.10
                    Internally Project Operation's Costs (confidential internal
DM                  doc)                                                                                            E         2.10
DM                  Review Franchisee's Break-even Analysis (confidential                                           E         2.10
                    Complete Internal Break-even Analysis (confidential internal
DM                  doc)                                                                                            E         2.11
DM                  Compile Findings                                                                                E         2.11
DM                  Seek Pre-approval Letter                                                                        E         2.11
DM                 2E. Conduct Proximity Review                                                                     E         2.12
DM                  Conduct Level 1 Proximity Review                                                                D         2.12
DM                  Conduct Level 2 Proximity Review (if applicable)                                                D         2.12
DM                  Conduct Level 3 Proximity Review (if applicable)                                                E         2.13
DM
*                  2F. Approve or Reject Site                                                                       F         2.14
DM                  DM reviews site with FSM                                                                        E         2.14

         This RDC does not create any right for a franchisee, licensee or third party, nor does it create any additional obligation on the part of Dunkin' Brands, Inc.
       Last Modified: 6/18/07                               Please see the footnote at the bottom of page 12.                                                Page 2 of 55
DM
*                    Submit Site Approval Package                                                                   F         2.14
                     Approve (send Site Approval Letter) or Reject Site (send
DM
*                    Site Rejection Letter)                                                                         F         2.14
DM                 2G. Apply for Project Funding                                                                    F         2.15
CM                   Prepare Cost Estimate                                                                          F         2.15
DM                   Submit for Funding                                                                             F         2.15
DM                   Obtain Approval for Funding                                                                    F         2.16
CM                 2H. Create Preliminary Design                                                                    D         2.17
DM                 2I. Execute Lease or Purchase & Sale                                                             G         2.18
DM                   Update Lease Language                                                                          G         2.18
DM                   Review Draft Lease or Purchase & Sales Agreement                                               G         2.18
DM
*                    Execute Final Lease or Purchase & Sale Agreement                                               G         2.19
DM                 2J. Initiate Request for Legal Documents                                                         G         2.20
                     Complete Franchisee Document Checklist and Option to
DM                   Assume Lease                                                                                   G         2.20
DM                   Submit Control Document and Lease Abstract                                                     G         2.21
                     Approved / Accepted Documentation Filed with Shared
DM                   Services                                                                                       G         2.21
                                            Initial Steps                              Date Task Complete
                                                                                                                Concurrent
                                                                                                                             Page#                   COMMENTS
     DB Contact                                  Task                                 Scheduled      Actual       Tasks

                                  PHASE 3 - DESIGN & PERMIT
                               Dunkin' Brands Phase Leader - CM
CM                 3A. Conduct Responsibility Meeting                                                               G          3.4
CM                  Send Responsibility Meeting Preparation Package                                                 G          3.4
CM                  Schedule Responsibility Meeting                                                                 G          3.4
CM
*                   Contract Architect / Engineer                                                                   G          3.5
CM                  Conduct Responsibility Meeting                                                                  G          3.5
CM                  Identify Logistics of High Speed Access                                                         G          3.5
CM                  Distribute Meeting Recap                                                                        G          3.6
CM                 3B. Design                                                                                       G          3.7
CM
*                   Complete Construction Documents                                                                 G          3.7
CM                  Approve Construction Documents                                                                  H          3.7
CM
*                  3C. Obtain Municipal Approvals                                                                   H          3.8
CM
*                   Obtain Planning & Zoning Approval                                                               H          3.8
CM
*                   Obtain Municipal Approvals                                                                      H          3.9
CM
*                   Obtain Sign & Awning Approvals                                                                  H          3.9
CM
*                   Request Utility Services                                                                        H          3.9
CM
*                   Expedite Approvals                                                                              H          3.9
CM
*                   Obtain Permit Approvals                                                                         H          3.9

                               20 - 17 Weeks prior to Opening
CM
*                  3D. Bid & Award Contracts                                                                         I        3.10
         This RDC does not create any right for a franchisee, licensee or third party, nor does it create any additional obligation on the part of Dunkin' Brands, Inc.
       Last Modified: 6/18/07                               Please see the footnote at the bottom of page 12.                                                Page 3 of 55
CM
*                   Award General Contractor                                                                         I         3.10
CM
*                   Award Equipment & Sign (NSV) Contracts                                                           I         3.11
CM
*                   Award POS Contracts                                                                              I         3.11
CM
*                   Award Contracts for Signs and Awnings                                                            I         3.12
CM
*                   Award Contracts for Drive-Thru System                                                            I         3.12
CM
*                   Execute Contracts and Award Bids                                                                 I         3.12
CM
*                   Order High Speed Access                                                                          I       3.12-13
DM                 3E. Execute Franchise Agreement                                                                   I         3.14
DM
*                   Execute Franchise Agreement                                                                      I         3.14
DM                 3F. Obtain Project Funding                                                                        I         3.15
DM                  Satisfy Lending Institution's Requirements                                                       I         3.15
DM                  Obtain Loan Approval                                                                             I         3.15
DM                  Close on Loan                                                                                    I         3.15
DM
*                   Fund Construction                                                                                I         3.16
DM                  Validate Loan                                                                                    I         3.16
CM                  Complete Financial Review (CD only)                                                              I         3.16
CM                 3G. Verify Site is Ready for Construction                                                         I         3.17
DM                  Verify Funding is Complete                                                                       I         3.17
CM                  Verify Contracts are Executed                                                                    I         3.17
CM                  Verify Permits are Obtained                                                                      I         3.18
CM                  Verify High Speed Access is ordered                                                              I         3.18
CM                  Verify Possession of Site                                                                        I         3.18
CM                  Verify Utilities' Applications are Being Processed                                               I         3.18
                                                                                       Date Task Complete
                                                                                                                Concurrent
                                                                                                                             Page#                   COMMENTS
     DB Contact                                  Task                                 Scheduled      Actual       Tasks

OM                 3H. Operational Readiness                                                                         I        3.19
DM                  Review Breakeven with Franchisee                                                                 I        3.19
DM                  Verify financing process in place with Franchisee                                                I        3.19
OM                  Comparative shop for delivery vehicles (if needed)                                               I        3.19
OM                  Set up weekly conference call guidelines with Franchisee                                         I        3.20     DM & CM Participate
MT                  Begin recruiting for restaurant manager                                                          I        3.20
                    Begin online learning (ServSafe, Shift Leader Training,
MT                  Basic Management Training, and Human Resource Training                                           I        3.20
OM                  Initiate the first weekly call to Franchisee                                                     I        3.21
                    Hire restaurant manager and schedules to attend training
MT                  together                                                                                         I        3.21
MT                  Order uniforms for self and manager for training                                                 I        3.21
MT                  Continue online learning                                                                         I
OM                  Conduct weekly call to OM                                                                        I
MT                  Complete servsafe online program (Franchisee & Manager)                                          I        3.21
                    Complete prerequisite required i-train modules (Franchisee
MT                  & Manager)                                                                                       I        3.22
         This RDC does not create any right for a franchisee, licensee or third party, nor does it create any additional obligation on the part of Dunkin' Brands, Inc.
       Last Modified: 6/18/07                               Please see the footnote at the bottom of page 12.                                                Page 4 of 55
                     Begin Brand Training (combos only - Franchisee &
*
MT                   Manager)                                                                                        I        3.22    18 Weeks prior to Opening
OM                   Conduct weekly call to OM                                                                       I
                               16 - 13 Weeks prior to Opening                          Date Task Complete
                                                                                                                Concurrent
                                                                                                                             Page#                   COMMENTS
     DB Contact                                  Task                                 Scheduled      Actual       Tasks


                                   PHASE 4 - CONSTRUCTION
                                Dunkin' Brands Phase Leader - CM
CM                 4A. Commence Construction                                                                        J          4.4
CM                  Activate Insurance                                                                               J         4.4
CM                  Approve GC Mobilization                                                                          J         4.4
CM                  GC Mobilizes                                                                                     J         4.4
CM                  Activate Utility Accounts                                                                        J         4.4
CM                  Commence Demolition                                                                              J         4.5
CM                 4B. Conduct Site Visits and Inspections                                                          J          4.6
CM                  Franchisee / Project Manager Conducts Site Visits                                                J         4.6
CM                  Architect Conducts Site Visits                                                                   J         4.6
CM                  Construction Manager Conducts Site Visits                                                        J         4.6
CM                  Municipal Official Conducts Site Visits                                                          J         4.7
OM                 4E. Operational Readiness                                                                         J        4.13
MT                  Attend Brand Training (Franchisee & Manager)                                                     I        4.13
DM                  Receive copy of commitment letter                                                                I        4.13
CM                  Confirm receipt of Customer Number                                                               I        4.13
OM                  Enroll in the appropriate DCP                                                                    I        4.14
*
MT                  Complete Brand Training (Franchisee & Manager)                                                  J         4.14    15 Weeks prior to Opening
MT                  Take ServSafe Exam (Franchisee & Manager)                                                        J        4.14
MT                  Revisit and adjusts plan to hire shift managers and crew                                         J        4.14

OM                   Web enroll for Dunkin’ Donuts card and credit card                                              J        4.15
                     Begin filling out the Merchants Processing Agreement
OM                   (MPA) and application package from Chase Paymentech                                             J        4.15
*
MT                   Begin Production Training (Franchisee & Manager)                                               K         4.15    14 Weeks prior to Opening
                                12 - 9 Weeks prior to Opening                          Date Task Complete
                                                                                                                Concurrent   Tab &
                                                                                                                                                     COMMENTS
     DB Contact                                  Task                                 Scheduled      Actual       Tasks      Page#

OM                 4E. Operational Readiness (continued)                                                                       4.16
*
MT                  Complete Production Training (Franchisee & Manager)                                             K         4.16    13 Weeks prior to Opening
                    Complete Dessert Training Class (BR only - Franchisee &
MT
*                   Manager)                                                                                        L         4.16    12 Weeks prior to Opening
MT                   Check in with FSM re: franchisees training progress to date                                     L        4.16
OM                   Order uniforms for management and crew                                                          L        4.16

         This RDC does not create any right for a franchisee, licensee or third party, nor does it create any additional obligation on the part of Dunkin' Brands, Inc.
       Last Modified: 6/18/07                               Please see the footnote at the bottom of page 12.                                                Page 5 of 55
                    Complete, sign and return the full package to Chase
OM                  Paymentech Solutions                                                                            L        4.16
                    Complete Online Manager Training (Shift Leader Training,
                    Basic Management and Human Resource Training) before
MT                  start of SMT class - Franchisee & Manager                                                       L        4.17
                    Order phone line to be used for high speed provisioning (if
CM                  outside of NTIC - BR, Togo's, BR/Togo's only)                                                   L        4.17
                    Discuss the need to accelerate high speed requirements w/
CM                  contractor                                                                                      L        4.17
                    Complete XPERT! Trainer Orientation Online University
MT                  Module                                                                                          L        4.18
                    Complete Store Management Training (Franchisee &
MT
*                   Manager)                                                                                        L        4.18    10 Weeks prior to Opening
                    Franchisee, TC/MT, FSM, CM Determine Timeline for all
MT                  plans & whether able to train with CO or TEMP CO                                                L        4.18
                    Begin Shift Certification/Restaurant Management Systems &
MT
*                   Training (Franchisee & Manager)                                                                 L        4.18    10 Weeks prior to Opening
OM                  Sign up for Basic Pilot Program                                                                L         4.19
                    Obtain "Hiring Package" to include I-9 and restaurant
OM                  policies                                                                                       L         4.19
OM                  Order OSHA, state, federal, and local employment posters                                        L        4.19
                    Contact county/city for all necessary permits and required
CM                  licenses                                                                                        L        4.19
OM                  Obtain IRS Employer ID number                                                                   L        4.19
OM                  Obtain state and/or local tax ID number                                                         L        4.20
FMM                 Contact Franchisee about a date for Marketing Workshop                                          L        4.20
                    For BR standalones and retrofits, Franchisee pays
FMM                 Marketing Startup fee                                                                           L        4.20
                    For DD standalones and DD/BR new construction,
DM                  Franchisee signs Marketing Startup Agreement                                                    L        4.20
FMM                 Order "Coming Soon" banner/poster                                                               L        4.21
OM                  Set up account with Wasserstrom (BR only)                                                       L        4.21
OM                  Set up Pepsi account                                                                            L        4.21
                    Set up BR Dry Goods (West) or DCP (East) if not already
OM                  done                                                                                            L        4.22
OM                  Contact Cobatco to order waffle maker (BR only)                                                 L        4.22
OM                  Set up Deans Food account                                                                       L        4.23
OM                  Set up cake decorating supply accounts (BR only)                                                L        4.23
OM                  Set up local dairy account (if not supplied by DCP)                                             L        4.24
OM                  Place management recruiting ads                                                                 L        4.24
                                8 - 5 Weeks prior to Opening                          Date Task Complete
                                                                                                               Concurrent
                                                                                                                            Page#                   COMMENTS
                                                                                                                 Tasks
        This RDC does not create any right for a franchisee, licensee or third party, nor does it create any additional obligation on the part of Dunkin' Brands, Inc.
      Last Modified: 6/18/07                               Please see the footnote at the bottom of page 12.                                                Page 6 of 55
                                                                                                                Concurrent
                                                                                                                             Page#                   COMMENTS
     DB Contact                                  Task                                 Scheduled      Actual       Tasks

CM                 4C. Install Equipment & Millwork                                                                 K          4.8
CM                   Equipment/MIllwork Vendor Conducts Field Survey                                                K          4.8
CM                   Complete Construction Checklist Form                                                           K          4.8
CM
*                    Deliver Equipment & Millwork                                                                   K          4.8
CM
*                    Install Millwork                                                                               K          4.9
CM
*                    Install Equipment                                                                              K          4.9
CM
*                    Complete Equipment & Millwork Installation Survey                                              K          4.9
OM                 4E. Operational Readiness (continued)                                                            K         4.24
                    Complete Shift Certification/Restaurant Management                                                        4.24
*
MT                                                                                                                  K
                                                                                                                                             8 Weeks prior to Opening
                   Systems training (Franchisee & Manager)
MT                  Identify and arrange for training site for management training                                  K         4.24
                     Plan one week (if needed and feasible) in a mentor
                                                                                                                              4.24
MT                   restaurant to practice                                                                         K
                     Order New Restaurant Opening Xpert! Crew Training
                                                                                                                              4.25
MT                   Process Package and associated crew training materials                                         K
                                 8 - 5 Weeks prior to Opening                          Date Task Complete
                                                                                                                Concurrent
                                                                                                                             Page#                   COMMENTS
     DB Contact                                  Task                                 Scheduled      Actual       Tasks

OM                   Contact local law enforcement agency with emergency                                             L        4.25
OM                   Set up landscaping service                                                                      L        4.25
OM                   Set up eOS on Franchsiee Central (BR ice cream only)                                            L        4.25
OM                   Set up FAST system online at Franchisee Central                                                 L        4.25
OM                   Post "Coming Soon" materials                                                                    L        4.25
OM                   Arrange pest control service                                                                    L        4.26
CM                   Research need for paid music service                                                            L        4.26
CM                   Arrange for security system                                                                     L        4.26
OM                   Order business cards                                                                            L        4.26
OM                   Order Restaurant Mgt. Systems & Temperature Log Books                                           L        4.26
CM                   Call NTIC or Netifice to confirm high speed requirements                                        L        4.27
CM                   Go to F'ee Central to place Netifice high speed order                                           L        4.27
OM                   Set up preventative maintenance contracts                                                       L        4.27
MT
*                    Validate that franchisee and manager are fully certified                                        L        4.27    7 Weeks prior to Opening
                     Develop 1st 4 wks sales, labor & food proforma; franchisee
OM                   reviews with OM                                                                                 L        4.28
OM                   Authorize product release to support menu from DCP                                              L        4.28
MT                   Develop plan university passwords to management
                     Assign online for Shift Management for take ONLINE                                              L        4.28
                     UNIVERSITY E-LEARNING COURSES (Shift Leader
                     Training, servesafe, & Dunkin Brands Food Safety
MT                   Certification), AND SERVSAFE CERTIFICATION EXAM                                                 L        4.28

         This RDC does not create any right for a franchisee, licensee or third party, nor does it create any additional obligation on the part of Dunkin' Brands, Inc.
       Last Modified: 6/18/07                               Please see the footnote at the bottom of page 12.                                                Page 7 of 55
OM                   Hire baker(s) and schedules baker(s) in training location                                       L        4.28
OM                   Set up payroll and accounting services                                                          L        4.28
OM                   Set up banking                                                                                  L        4.29
OM                   Set up insurance                                                                                L        4.29
OM                   Set up garbage service                                                                          L        4.29
                     Set up grease removal service and grease trap cleaning
OM                   service                                                                                         L        4.29
OM                   Contact local post office to receive mail                                                       L        4.29
                     Shift Management begins Brand Training (in certified mentor
MT
*                    store)                                                                                         M         4.30    6 Weeks prior to Opening
OM                   Hire cake decorator                                                                            M         4.30
MT                   Develop Training Plan for Baker(s) (IF NO CML)                                                 M         4.30
MT
*                    Baker in Training (IF FULL-PRODUCER DD)                                                        M         4.30    5 Weeks prior to Opening
MT                   Order Job aids, wall charts, and restaurant manuals                                            M         4.31
OM                   Sign up for Guest Satisfaction Metric (i.e. Mystery Shopper)                                   M         4.32
MT                   Shift Management completes Brand Training                                                      M         4.32
                     Shift Management continues ONLINE UNIVERSITY e-
MT                   learning courses                                                                               M         4.32
OM                   Place recruiting ads and help wanted signs for crew                                            M         4.32
OM                   Place order for chemicals, cleaning supplies, and equipment                                    M         4.32
OM                   Confirm freezer running to Deans Food DC (BR only)                                             M         4.33
OM                   Place DCP training order                                                                       M         4.33
                     Order gift certificates or gift cards (where available) for
OM                   appropriate brand(s)                                                                           M         4.33
                     Place ordering and receiving schedule, including initial
OM                   Deans Food order (include Training quantities)                                                 M         4.34
                     Contact Deans Foods for truck routing and ordering
OM                   information                                                                                    M         4.34
                     Place initial order (including Training requirements) of BR
OM                   Dry Goods                                                                                      M         4.34
OM                   Place Pepsi cooler order                                                                       M         4.35
                     Order any missing Dessert Tools/Smallwares with
OM                   Wasserstrom and orders cake decorating tools (BR only)                                         M         4.35
                                 4 - 1 Week prior to Opening                           Date Task Complete
                                                                                                                Concurrent
                                                                                                                             Page#                   COMMENTS
     DB Contact                                  Task                                 Scheduled      Actual       Tasks

CM
*                  4D. Facility Readiness                                                                           L         4.10
CM
*                   Install Security & Sound Systems                                                                 L        4.10
CM
*                   Equipment Start-up                                                                               L        4.10
CM
*                   Install Drive-Thru Communication System                                                          L        4.11
CM
*                   Install Point of Sales System (POS / Register)                                                   L        4.11
CM
*                   Install Signage & Awnings                                                                        L        4.11
         This RDC does not create any right for a franchisee, licensee or third party, nor does it create any additional obligation on the part of Dunkin' Brands, Inc.
       Last Modified: 6/18/07                               Please see the footnote at the bottom of page 12.                                                Page 8 of 55
CM
*                  Manage Final Inspections                                                                         L        4.11
                   Obtain Certificate of Occupancy / TCO / Other Approval to
CM
*                  occupy space                                                                                     L        4.12
CM
*                  Complete Pre-Opening Punchlist                                                                   L        4.12
OM
*                 4E. Operational Readiness (continued)                                                            K         4.35
MT
*                  Set up posters and job aids in restaurant                                                       K         4.35
MT
*                  Finalize and review Training Schedule, Fax to FSM                                               K         4.35
MT
*                  Clean up restaurant for crew training                                                           K         4.36
                   Shift management completes Online University E-
MT
*                  LEARNING Courses and takes ServSafe (or equivalent)                                             K         4.36
OM
*                  Continue interviewing and hiring crew                                                           K         4.36
CM
*                  Confirm timing for CO and final board of health inspections                                     K         4.36
CM
*                  High Speed is installed by NTIC or Netifice                                                     K         4.36
MT
*                  Begin Crew Training (3 Weeks prior to opening)                                                  K         4.37    3 Weeks prior to Opening
MT
*                  Complete POS Training                                                                           K         4.37
                             PHASE 5 - RESTAURANT OPENING
                            Dunkin' Brands Phase Leader - FSM
OM                5A. Restaurant Readiness                                                                         K          5.3
OM                 Receive DCP order                                                                               K          5.3
MT                 Train Restaurant Crew                                                                           K          5.3
OM                5C. Operational Readiness                                                                        M          5.5
OM                 Set up office & administrative needs                                                            M          5.5
OM                 Conduct weekly call with OM                                                                     M          5.5
MT                 Baker in training and practice (if DD Full Producer)                                            M          5.5
MT                 Purchase supplies for training                                                                  M          5.5
FMM                Create & places media NSO media order                                                           M          5.6
                   Complete and fax New Restaurant POP form to Marketing
FMM                Distribution                                                                                    M          5.6
FMM                Order frequency cards/coupons                                                                   M          5.6
                   Order exterior signage site survey from ASAP and schedule
FMM                Marketing material installation dates                                                           M          5.6
                   Finalize all production schedules and, if appropriate, confirm
OM                 delivery schedule and initial order with CML / supplier                                         M          5.7
OM                 Detail restaurant and cleans equipment                                                          M          5.7
OM                 Place initial Pepsi order                                                                       M          5.7
OM                 Plan "Friends & Family" party (optional)                                                        M          5.7
OM                 Place weekly product and supply order                                                           M          5.7
OM                 Create crew and management schedule for first two weeks                                         M          5.8
                   Put up POP and combo gels (BR includes dipping cabinet
FMM                flavors & upright freezer strips)                                                               M          5.8
FMM                Notify Marketing Distribution of any missing POP materials                                      M          5.8
        This RDC does not create any right for a franchisee, licensee or third party, nor does it create any additional obligation on the part of Dunkin' Brands, Inc.
      Last Modified: 6/18/07                               Please see the footnote at the bottom of page 12.                                                Page 9 of 55
                                4 - 1 Week prior to Opening                           Date Task Complete
                                                                                                               Concurrent
                                                                                                                            Page#                   COMMENTS
  DB Contact                                    Task                                 Scheduled      Actual       Tasks

MT                 Cake Decorator builds BR cakes (BR only)                                                        M          5.8
MT                 Baker completes Training and practice                                                           M          5.8
CM                 Receive New Store Marketing POP Request Form                                                    M          5.9
OM                 Verify donuts deliveries and times to events and opening                                        M          5.9
                   Receive call from ASAP to verify external signage
FMM                installation and removal dates                                                                  M          5.9
OM                 Verify all products received                                                                    M          5.9
OM                 Stock cakes and pre-packs quarts in MCT freezer (BR only)                                       M          5.9
OM                 Buy change and bills for restaurant                                                             M          5.9
OM
*                  Stress Test successfully accomplished (Initial)                                                 M         5.10
CM                 Verify open condition and timing with FSM                                                       M         5.10
                   Complete Retail Food Safety and Sanitation Self
OM                 Assessment                                                                                      M         5.10
OM                 Ensure flyers sent out for "FRIENDS & FAMILY" party                                             M         5.10
FMM               5B. Grand Opening                                                                                M          5.4
FMM                Grand Opening                                                                                   M          5.4
                                   1 Day prior to Opening                             Date Task Complete
                                                                                                               Concurrent
                                                                                                                            Page#                   COMMENTS
  DB Contact                                    Task                                 Scheduled      Actual       Tasks

OM                5C. Operational Readiness (continued)                                                            M         5.10
                   Install Grand Opening Signage ("Loud & Proud") Building
FMM                Dress                                                                                           M         5.10
MT                 Crew training continues                                                                         M         5.10
FMM                Verify exterior is marketing ready                                                              M         5.10
OM
*                  Hold "FRIENDS & FAMILY" party or Final Stress Test                                              M         5.11
OM                 Discuss "Friends & Family" party results with management                                        M         5.11
OM                 Verify crew schedule with all crew members for opening week                                     M         5.11
OM                 Review schedules and staffing needs                                                             M         5.11
OM                 Re-stock all stations for Grand Opening                                                         M         5.11
OM                 Complete daily shift plan for Grand Opening                                                     M         5.12
                   Perform full inventory (for food cost purposes) and ensure
OM                 product levels to par                                                                           M         5.12
OM                 Ensure prep work done                                                                           M         5.12
OM                 Ensure final restaurant preparation                                                             M         5.12
OM                 Perform a final walk thru                                                                       M         5.12
                                   GRAND OPENING Week                                 Date Task Complete
                                                                                                               Concurrent
                                                                                                                            Page#                   COMMENTS
  DB Contact                                    Task                                 Scheduled      Actual       Tasks

OM                5C. Operational Readiness (continued)                                                             N         5.13
        This RDC does not create any right for a franchisee, licensee or third party, nor does it create any additional obligation on the part of Dunkin' Brands, Inc.
      Last Modified: 6/18/07                               Please see the footnote at the bottom of page 12.                                               Page 10 of 55
OM                  Overseee operations and procedures                                                             N         5.13
OM                  Confirm management systems in place                                                            N         5.13
                    Ensure implementation of Retail Food Safety & Sanitation
OM                  measures                                                                                       N         5.13

OM                  Validate prices on menu board match POS                                                        N         5.13
                    Begin distribution of frequency cards/coupons in
FMM                 restaurant/drive thru                                                                          N         5.13
                    Begin product sampling in restaurant and drive thru (where
OM                  applicable)                                                                                    N         5.13
                    Review restaurant performance using GRV as a tool identify
OM                  opportunities,and develop action plan                                                          N         5.14
OM                  Submit New Restaurant Opening form (new unit)                                                  N         5.14
                    Close out the week: complete the weekly flash report
OM                  (inventory, payroll)                                                                           N         5.14
                                 2 - 5 Weeks after Opening                            Date Task Complete
                                                                                                               Concurrent
                                                                                                                            Page#                   COMMENTS
  DB Contact                                    Task                                 Scheduled      Actual       Tasks


                             PHASE 6 - POST OPENING REVIEW
                             Dunkin' Brands Phase Leader - FSM
CM                6A. Closeout Project                                                                             O          6.4
CM                 Complete Punchlist-Related Work                                                                 O          6.4
CM                 Conduct Post-Opening Contract Analysis                                                          O          6.4
CM                 Process Closeout Package & Final Payment Applications                                           O          6.5
OM                6B. Review Restaurant Performance                                                                P          6.6
OM                 Evaluate Sales                                                                                  P          6.6
OM                 Evaluate Franchisee's P & L                                                                     P          6.6
DRD               6C. Review Development Performance                                                               P          6.7
DRD                Review Development Performance                                                                  P          6.7
CM                 Review Construction Performance                                                                 P          6.8
CM                 Review Vendor Performance                                                                       P          6.8
MP                6D. Review Market Plan                                                                           Q          6.9
OM                6E. Review Franchise Services Performance                                                        Q         6.10
OM                 Evaluate Scorecard Performance                                                                  Q         6.10
OM                6F. Operational Readiness                                                                        O         6.11
OM                 Review sales, food & labor, flash P & L weekly                                                  O         6.11
                   Make adjustments as needed to ensure restaurant achieves
OM                 food & labor targets                                                                            O         6.11
OM                 Perform RFSS Self Assessment                                                                    O         6.11
                   Review adherence to Dessert Excellence Standards (BR
OM                 only)                                                                                           O         6.11


        This RDC does not create any right for a franchisee, licensee or third party, nor does it create any additional obligation on the part of Dunkin' Brands, Inc.
      Last Modified: 6/18/07                               Please see the footnote at the bottom of page 12.                                               Page 11 of 55
                    Ensure franchisee knows how/when to reorder food &
OM                  supplies                                                                                       O         6.12
OM                  Evaluate opening day with franchisee                                                           O         6.12
OM                  Guide franchisee in taking weekly inventories                                                  O         6.12
                    Guide franchisee in Franchisee Central procedures -
OM                  register, FAST, inventories, payroll                                                           O         6.12
FMM                 Continue to hand out frequency cards to all guests                                             O         6.12
OM                  Execute monthly management systems                                                             O         6.12
OM                  Review sales, food & labor, flash P & L                                                        O         6.12
OM                  Review ROR Self Assessment                                                                     O         6.13
                    Make adjustments as needed considering food & labor
OM                  targets; OM reviews sales, food & labor, P&L standards                                         O         6.13
MT                  Ensure XPERT! Achievement records are up to date                                               O         6.13
FMM                 Execute print media communication in home/trade area                                           O         6.13
                    Complete monthly Self Assessment (RFSS, ROR, Service
OM                  Timings)                                                                                       O         6.13
FMM                 Schedule business plan marketing meeting with franchisee                                       O         6.14
                                 3 - 6 Months after Opening                           Date Task Complete
                                                                                                               Concurrent
                                                                                                                            Page#                   COMMENTS
   DB Contact                                   Task                                 Scheduled      Actual       Tasks

OM                6B. Review Restaurant Performance                                                                R         6.6
OM                 Evaluate Sales                                                                                  R          6.6
OM                 Evaluate Franchisee's P & L                                                                     R          6.6
                  6F. Operational Readiness (continued)                                                            R         6.14
OM                 Begin creation of the Franchisee Business Growth Plan                                           R         6.14
OM                 Conduct ROR Assessment                                                                          R         6.14
OM                 Review and revise Franchisee Business Growth Plan                                               R         6.14



                  Franchisee Signature _________________________                                 OM Signature _____________
                  Date _____________________                                                     Date_______________
All of the rights and obligations of Dunkin’ Brands, Inc. and its licensees and franchisees are set forth in the Store Development Agreement and Franchise Agreement.
These documents do not modify those rights and obligations, notwithstanding the terms “Dunkin’ Brands Leader” and “Leaders.” This RDC may be modified or revoked by
Dunkin’ Brands, Inc. at any time with or without notice.




        This RDC does not create any right for a franchisee, licensee or third party, nor does it create any additional obligation on the part of Dunkin' Brands, Inc.
      Last Modified: 6/18/07                               Please see the footnote at the bottom of page 12.                                               Page 12 of 55
                                                                    Project Management Tool



Franchisee:                                                        Address:
         PC#                                                           City:                                           State:


Task                                                            Projected      Scheduled            Actual    Comments
Execute SDA
Approve Site
Execute Lease
Conduct Responsibility Meeting
Permits Applied
Permits Received (Obtain Municipal Approvals)
Financing Complete
Operational Training Commences (franchisee)
Operational Training Complete
Order High Speed Access
Execute Franchise Agreement
Construction Start
Equipment Deposits Received
Install Millwork & Equipment
Construction Complete
Obtain Certificate of Occupancy
Complete POS Training
Stress Test (crew training complete)
Restaurant Opening

Projected: The anticipated completion date. This date should remain fixed throughout the project.
Scheduled: The revised anticipated completion date. As the project proceeds and issues are encountered that accelerate or decelerate specific tasks, this
date should be revised.
Actual: Upon completion of a task, enter the actual completion date here.
PC# / City                               ## / City                    ## / City                    ## / City                    ## / City




                                                          Scheduled




                                                                                       Scheduled




                                                                                                                    Scheduled




                                                                                                                                                   Scheduled
                                              Projected




                                                                           Projected




                                                                                                        Projected




                                                                                                                                     Projected
Task
Execute SDA
Approve Site
Execute Lease
Conduct Responsibility Meeting
Permits Applied
Permits Received (Municipal Approvals)
Financing Complete
Brand Training Commences (franchisee)
Brand Training Complete
Order High Speed Access
Execute Franchise Agreement
Construction Start
Equipment Deposits Received
Install Millwork & Equipment
Construction Complete
Obtain Certificate of Occupancy
Complete POS "Go Live" Training
Stress Test (crew training complete)
Restaurant Opening

Projected: The anticipated completion date. This date should remain fixed throughout the project.
Scheduled: The revised anticipated completion date. As the project
proceeds and issues are encountered that accelerate or decelerate specific
tasks, this date should be revised.
Actual: Upon completion of a task, enter the actual completion date here.

Franchisee:                                                                                                                                Address:
         PC#                                                                                                                                     City:
         Projected
                     ## / City
         Scheduled


         Projected
                     ## / City




         Scheduled


         Projected
                     ## / City




         Scheduled


         Projected
                     ## / City




State:
         Scheduled
         Comments
     Restaurant
     Development Process
     Checklist
                                                                                                                  Opening Date:

        Legend      Site Identification Construction
        Development Site Analysis       Restaurant Opening
            Phases: Design &
                                        Post Opening Review
                    Permitting


                                                                                     Important Dates
                                           Initial Steps                                                       Concurrent
                                                                                                                            Page#              COMMENTS
                                                                                                   Completed     Tasks
       DB Contact                               Task                           Date to Complete
                                                                                                     Date

                                PHASE 1 - SITE IDENTIFICATION
                                  Dunkin' Brands Phase Leader - DM
 1   DM              1A. Create Designated Market Area (DMA) Plan                                                  A        1.4
 2   SAM               Create Corporate Development Plan                                                           A        1.4
 3   ASM               Create APOD, Cart, and Kiosk Development Plan                                               A        1.4
 4   MP                Create Existing Asset Plan                                                                  A        1.5
 5   DFS               Create DMA Plan                                                                             A        1.5
 6   FM              1B. Execute Store Development Agreement (SDA)                                                 A        1.6
 7   FM                Review Franchisee Business Plan                                                             A        1.6
 8   FM                Craft Store Development Agreement                                                           A        1.6
 9   FM                Execute Store Development Agreement                                                         A        1.7
10   DM              1C. Conduct Development Training                                                              B        1.8
11   OM                Conduct Orientation Meeting                                                                 B        1.8
12   DM                Conduct Site Development Guide Training                                                     B        1.9
13   DM                Conduct SDA Management Training                                                             B        1.9
14   DM                Conduct Decision Logic Training                                                             B        1.9
15   CM                Conduct Image & Design Training                                                             B        1.10
16   DM              1D. Identify Real Estate                                                                      C        1.11    Existing Franchisee Start Here
17   DM                Create Trade Area Development Plan                                                          C        1.11
18   DM                Implement Trade Area Development Plan                                                       C        1.12
19   DM                Complete Decision Logic Analysis                                                            C        1.12
20   DM                Submit Preliminary Site Review Application                                                  C        1.12
21   DM                Submit Site Review Package                                                                  C        1.13
22   OM              1E. Operational Readiness                                                                     C        1.14
23   OM                Submit request for training franchisee to TC/MC                                             A        1.14
24   TC/MT             Attend Franchise Business Course                                                            B        1.14
25   TC/MT             Contact franchisee and provides training overview                                           B        1.14
26   TC/MT             Receive online learning package from TC/MT                                                  B        1.15


                                                                           Page 16                                                               BR Standalone
27   TC/MT               Complete Master Online Access Agreement (e-learning application)                                       B        1.15
28   TC/MT               Purchase personal computer for training                                                                B        1.15
29   TC/MT               Receive outline of training schedule from TC/MT                                                        B        1.15
30   OM                  Develop recruiting plan for restaurant management and crew                                             B        1.15
31   TC/MT               Receive online university access ID and password                                                       B        1.16
32                                              Initial Steps                                     Important Dates
                                                                                                                            Concurrent
                                                                                                                Completed                Page#   COMMENTS
          DB Contact                                 Task                                   Date to Complete                  Tasks
33                                                                                                                Date

34                                     PHASE 2 - SITE ANALYSIS
35                                   Dunkin' Brands Phase Leader - DM
36   DM                2A. Conduct Trade Area Review                                                                            D        2.5
37   DM                  Analyze Trade Area Demographics                                                                        D        2.5
38   DM                  Identify Trade Area Generators                                                                         D        2.5
39   DM                  Analyze Traffic and Pedestrian Studies                                                                 D        2.5
40   DM                  Compile Findings                                                                                       D        2.6
41   DM                2B. Evaluate Site Characteristics                                                                        D        2.7
42   DM                  Review Site Review Package                                                                             D        2.7
43   DM                  Obtain Additional Site Information                                                                     D        2.7
44   DM                  Compile Findings                                                                                       D        2.7
45   CM                2C. Evaluate Construction Feasibility                                                                    D        2.8
46   CM                  Review Franchisee Site Review Package                                                                  D        2.8
47   CM                  Order Environmental Analysis Phase 1                                                                   G        2.8
48   CM                  Order Environmental Analysis Phase 2 (if required)                                                     H        2.8
49   CM                  Compile Findings                                                                                       H        2.9
50   DM                2D. Evaluate Deal Economics                                                                              E        2.10
51   DM                  Internally Project Average Weekly Sales (confidential                                                  E        2.10
                         Internally Project Operation's Costs (confidential internal
52 DM                    doc)                                                                                                   E        2.10
53 DM                    Review Franchisee's Break-even Analyses (confidential                                                  E        2.10
                         Complete Internal Break-even Analyses (confidential internal
54   DM                  doc)                                                                                                   E        2.11
55   DM                  Compile Findings                                                                                       E        2.11
56   DM                 Seek Pre-approval Letter                                                                                E        2.11
57   DM                2E. Conduct Proximity Review                                                                             E        2.12
58   DM                  Conduct Level 1 Proximity Review                                                                       D        2.12
59   DM                  Conduct Level 2 Proximity Review (if applicable)                                                       D        2.12
60   DM                  Conduct Level 3 Proximity Review (if applicable)                                                       E        2.13
61   DM                2F. Approve or Reject Site                                                                               F        2.14
62   DM                 DM reviews site with FSM & Director of Development                                                      E        2.14
63   DM                  Submit Site Approval Package                                                                           F        2.14
                         Approve (send Site Approval Letter) or Reject Site (send Site
64   DM                  Rejection Letter)                                                                                      F        2.14
65   DM                2G. Apply for Project Funding                                                                            F        2.15
66   CM                  Prepare Cost Estimate                                                                                  F        2.15
67   DM                  Submit for Funding                                                                                     F        2.15


                                                                                        Page 17                                                   BR Standalone
68    DM                  Obtain Approval for Funding                                                                    F         2.16
69    CM                2H. Create Preliminary Design                                                                    D         2.17
70    DM                2I. Execute Lease or Purchase & Sale                                                             G         2.18
71    DM                  Update Lease Language                                                                          G         2.18
72    DM                  Review Draft Lease or Purchase & Sales Agreement                                               G         2.18
73    DM                  Execute Final Lease or Purchase & Sale Agreement                                               G         2.19
74    DM                2J. Initiate Request for Legal Documents                                                         G         2.20
                          Complete Franchisee Document Checklist and Option to
75 DM                     Assume Lease                                                                                   G         2.20
76 DM                     Submit Control Document and Lease Abstract                                                     G         2.21
                          Approved / Accepted Documentation Filed with Shared
77 DM                     Services                                                                                       G         2.21
78                                            Initial Steps                                Important Dates
                                                                                                                     Concurrent
                                                                                                         Completed                Page#     COMMENTS
           DB Contact                              Task                              Date to Complete                  Tasks
79                                                                                                         Date

80                                   PHASE 3 - DESIGN & PERMIT
81                                   Dunkin' Brands Phase Leader - CM
82    CM                3A. Conduct Responsibility Meeting                                                               G          3.4
83    CM                  Send Responsibility Meeting Preparation Package                                                G          3.4
84    CM                  Schedule Responsibility Meeting                                                                G          3.4
85    CM                  Contract Architect / Engineer                                                                  G          3.5
86    CM                  Conduct Responsibility Meeting                                                                 G          3.5
87    CM                  Identify Logistics of High Speed Access                                                        G          3.5
88    CM                  Distribute Meeting Recap                                                                       G          3.6
89    FEE               3B. Design                                                                                       G          3.7
90    FEE                 Complete Construction Documents                                                                G          3.7
91    CM                  Approve Construction Documents                                                                 H          3.7
92    CM                3C. Obtain Municipal Approvals                                                                   H          3.8
93    CM                  Obtain Planning & Zoning Approval                                                              H          3.8
94    CM                  Obtain Municipal Approvals                                                                     H          3.9
95    CM                  Obtain Sign & Awning Approvals                                                                 H          3.9
96    CM                  Request Utility Services                                                                       H          3.9
97    CM                  Expedite Approvals                                                                             H          3.9
98    CM                  Obtain Permit Approvals                                                                        H          3.9

 99                               20 - 17 Weeks prior to Opening
100   CM                3D. Bid & Award Contracts                                                                        I          3.10
101   CM                  Award General Contractor                                                                       I          3.10
102   CM                  Award Equipment & Sign (NSV) Contracts                                                         I          3.11
103   CM                  Award POS Contracts                                                                            I          3.11
104   CM                  Award Contracts for Signs and Awnings                                                          I          3.12
105   CM                  Award Contracts for Drive-Thru System                                                          I          3.12
106   CM                  Execute Contracts and Award Bids                                                               I          3.12
107   CM                  Order High Speed Access                                                                        I        3.12-13
108   DM                3E. Execute Franchise Agreement                                                                  I          3.14
109   DM                  Execute Franchise Agreement                                                                    I          3.14

                                                                                 Page 18                                                     BR Standalone
110   DM                3F. Obtain Project Funding                                                                           I        3.15
111   DM                  Satisfy Lending Institution's Requirements                                                         I        3.15
112   DM                  Obtain Loan Approval                                                                               I        3.15
113   DM                  Close on Loan                                                                                      I        3.15
114   DM                  Fund Construction                                                                                  I        3.16
115   DM                  Validate Loan                                                                                      I        3.16
116   CM                  Complete Financial Review (CD only)                                                                I        3.16
117   FEE               3G. Verify Site is Ready for Construction                                                            I        3.17
118   DM                  Verify Funding is Complete                                                                         I        3.17
119   CM                  Verify Contracts are Executed                                                                      I        3.17
120   CM                  Verify Permits are Obtained                                                                        I        3.18
121   CM                  Verify High Speed Access is ordered                                                                I        3.18
122   CM                  Verify Possession of Site                                                                          I        3.18
123   CM                  Verify Utilities' Applications are Being Processed                                                 I        3.18
124                                                                                            Important Dates
                                                                                                                         Concurrent
                                                                                                             Completed                Page#             COMMENTS
           DB Contact                                Task                                Date to Complete                  Tasks
125                                                                                                            Date
126   OM                3H. Operational Readiness                                                                            I        3.19
127   DM                 Review Breakeven with Franchisee                                                                    I        3.19
128   DM                 Verify financing process in place with Franchisee                                                   I        3.19
129   OM                 Set up weekly conference call guidelines with Franchisee                                            I        3.20    DM & CM Participate
130   TC/MT              Begin recruiting for restaurant manager                                                             I        3.20
                         Begin online learning (ServSafe, Shift Leader Training, Basic
131 TC/MT                Management Training, and Human Resource Training                                                    I        3.20
132 OM                   Initiate the first weekly call to Franchisee                                                        I        3.21
                         Hire restaurant manager and schedules to attend training
133   TC/MT              together                                                                                            I        3.21
134   TC/MT              Order uniforms for self and manager for training                                                    I        3.21
135   TC/MT              Continue online learning                                                                            I
136   OM                 Conduct weekly call to FSM                                                                          I
137   TC/MT              Complete servsafe online program (Franchisee & Manager)                                             I        3.21
                         Complete prerequisite required e-learning modules
138 TC/MT                (Franchisee & Manager)                                                                              I        3.22

139 TC/MT                 Begin Brand Training (combos only - Franchisee & Manager)                                          I        3.22    18 Weeks prior to Opening
140 OM                    Conduct weekly call to FSM                                                                         I
141                                16 - 13 Weeks prior to Opening                              Important Dates
                                                                                                                         Concurrent
                                                                                                             Completed                Page#             COMMENTS
           DB Contact                                Task                                Date to Complete                  Tasks
142                                                                                                            Date

143                                    PHASE 4 - CONSTRUCTION
144                                  Dunkin' Brands Phase Leader - CM
145   CM                4A. Commence Construction                                                                            J         4.4
146   CM                  Activate Insurance                                                                                 J         4.4
147   CM                  Approve GC Mobilization                                                                            J         4.4
148   CM                  GC Mobilizes                                                                                       J         4.4

                                                                                     Page 19                                                              BR Standalone
149   CM                Activate Utility Accounts                                                                            J        4.4
150   CM                Commence Demolition                                                                                  J        4.5
151   CM              4B. Conduct Site Visits and Inspections                                                                J        4.6
152   CM                Franchisee / Project Manager Conducts Site Visits                                                    J        4.6
153   CM                Architect Conducts Site Visits                                                                       J        4.6
154   CM                Construction Manager Conducts Site Visits                                                            J        4.6
155   CM                Municipal Official Conducts Site Visits                                                              J        4.7
156   OM              4E. Operational Readiness                                                                              J        4.13
157   TC/MT             Attend Brand Training (Franchisee & Manager)                                                         I        4.13
158   DM                Receive copy of commitment letter                                                                    I        4.13
159   CM                Confirm receipt of Customer Number                                                                   I        4.13
160   OM                Enroll in the appropriate DCP                                                                        I        4.14
161   TC/MT             Complete Brand Training (Franchisee & Manager)                                                       J        4.14    15 Weeks prior to Opening
162   TC/MT             Take ServSafe Exam (Franchisee & Manager)                                                            J        4.14
163   TC/MT             Revisit and adjusts plan to hire shift managers and crew                                             J        4.14
                        Baskin-Robbins, Togo’s, Baskin-Robbins/Togo’s: call Chase
                        Paymentech Solutions to request a Merchant Processing
164 OM                  Agreement and application for credit cards                                                           J        4.15
                        Begin filling out the Merchants Processing Agreement (MPA)
165 OM                  and application package from Chase Paymentech Solutions                                              J        4.15
166                              12 - 9 Weeks prior to Opening                                 Important Dates
                                                                                                                         Concurrent   Tab &
                                                                                                             Completed                                  COMMENTS
         DB Contact                              Task                                    Date to Complete                  Tasks      Page#
167                                                                                                            Date
168 OM                4E. Operational Readiness (continued)                                                                            4.16
                        Complete Dessert Training Class (BR only - Franchisee &
169 TC/MT               Manager)                                                                                             L        4.16    12 Weeks prior to Opening
170 TC/MT              Check in with FSM re: franchisees training progress to date                                           L        4.16
171 OM                 Order uniforms for management and crew                                                                L        4.16
                       Complete, sign and return the full package to Chase
172 OM                 Paymentech Solutions                                                                                  L        4.16
                       Complete Online Manager Training (Shift Leader Training,
                       Basic Management and Human Resource Training) before
173 TC/MT              start of SMT class - Franchisee & Manager                                                             L        4.17

174 CM                 Order phone line to be used for high speed provisioning                                               L        4.17
                       Discuss the need to accelerate high speed requirements w/
175 CM                 contractor                                                                                            L        4.17
                       Complete XPERT! Trainer Orientation Online University
176 TC/MT              Module                                                                                                L        4.18
                       Complete Store Management Training (Franchisee &
177 TC/MT              Manager)                                                                                              L        4.18    10 Weeks prior to Opening
                       Franchisee, TC/MT, FSM, CM Determine Timeline for all
178 TC/MT              plans & whether able to train with CO or TEMP CO                                                      L        4.18



                                                                                     Page 20                                                              BR Standalone
                          Begin Shift Certification/Restaurant Management Systems &
179 TC/MT                 Training (Franchisee & Manager)                                                                         L        4.18    10 Weeks prior to Opening
                          Obtain "Hiring Package" to include I-9 and restaurant
180 OM                    policies                                                                                                L        4.19
181 OM                    Order OSHA, state, federal, and local employment posters                                                L        4.19
                          Contact county/city for all necessary permits and required
182   CM                  licenses                                                                                                L        4.19
183   OM                  Obtain IRS Employer ID number                                                                           L        4.19
184   OM                  Obtain state and/or local tax ID number                                                                 L        4.20
185   FMM                 Contact Franchisee about a date for Marketing Workshop                                                  L        4.20
                          For BR standalones and retrofits, Franchisee pays Marketing
186   FMM                 Startup fee                                                                                             L        4.20
187   FMM                 Order "Coming Soon" banner/poster                                                                       L        4.21
188   OM                  Set up account with Wasserstrom (BR only)                                                               L        4.21
189   OM                  Set up Pepsi account                                                                                    L        4.21
                          Set up BR Dry Goods (West) or DCP (East) if not already
190   OM                  done                                                                                                    L        4.22
191   OM                  Contact Cobatco to order waffle maker (BR only)                                                         L        4.22
192   OM                  Set up Deans Food account                                                                               L        4.23
193   OM                  Set up cake decorating supply accounts (BR only)                                                        L        4.23
194   OM                  Set up local dairy account (if not supplied by DCP)                                                     L        4.24
195   OM                  Place management recruiting ads                                                                         L        4.24
196                                  8 - 5 Weeks prior to Opening                                   Important Dates
                                                                                                                              Concurrent
                                                                                                                  Completed                Page#             COMMENTS
           DB Contact                                Task                                     Date to Complete                  Tasks
197                                                                                                                 Date
198   CM                4C. Install Equipment & Millwork                                                                          K         4.8
199   CM                  Equipment/MIllwork Vendor Conducts Field Survey                                                         K         4.8
200   CM                  Complete Construction Checklist Form                                                                    K         4.8
201   CM                  Deliver Equipment & Millwork                                                                            K         4.8
202   CM                  Install Millwork                                                                                        K         4.9
203   CM                  Install Equipment                                                                                       K         4.9
204   CM                  Complete Equipment & Millwork Installation Survey                                                       K         4.9
205   OM                4E. Operational Readiness (continued)                                                                     K        4.24
                         Complete Shift Certification/Restaurant Management
206 TC/MT                                                                                                                         K
                                                                                                                                           4.24       8 Weeks prior to Opening
                        Systems training (Franchisee & Manager)
207 TC/MT                Identify and arrange for training site for management training                                           K        4.24
                          Plan one week (if needed and feasible) in a mentor
                                                                                                                                           4.24
208 TC/MT                 restaurant to practice                                                                                  K
                          Order New Restaurant Opening Xpert! Crew Training
                                                                                                                                           4.25
209 TC/MT                 Process Package and associated crew training materials                                                  K
210                                  8 - 5 Weeks prior to Opening                                   Important Dates
                                                                                                                              Concurrent
                                                                                                                  Completed                Page#             COMMENTS
           DB Contact                                Task                                     Date to Complete                  Tasks
211                                                                                                                 Date
212 OM                    Contact local law enforcement agency with emergency                                                     L        4.25
213 OM                    Set up landscaping service                                                                              L        4.25

                                                                                          Page 21                                                              BR Standalone
214   OM      Set up eOS on Franchsiee Central (BR ice cream only)                   L   4.25
215   OM      Set up FAST system online at Franchisee Central                        L   4.25
216   OM      Post "Coming Soon" materials                                           L   4.25
217   OM      Arrange pest control service                                           L   4.26
218   CM      Research need for paid music service                                   L   4.26
219   CM      Arrange for security system                                            L   4.26
220   OM      Order business cards                                                   L   4.26
221   OM      Order Pink Book & Temperature Log Books                                L   4.26
222   CM      Call Netifice to confirm high speed requirements complete              L   4.27
223   CM      Go to F'ee Central to place Netifice high speed order                  L   4.27
224   OM      Set up preventative maintenance contracts                              L   4.27
225   MT      Validate that franchisee and manager are fully certified               L   4.27   7 Weeks prior to Opening
              Develop 1st 4 wks sales, labor & food proforma; franchisee
226 OM        reviews with FSM                                                       L   4.28

    OM        Authorize product release to support menu from DCP                     L   4.28
227 MT        Assign online for Shift Management for take ONLINE
              Develop plan university passwords to management                        L   4.28
              UNIVERSITY E-LEARNING COURSES (Shift Leader
              Training, servesafe, & Dunkin Brands Food Safety
228   MT      Certification), AND SERVSAFE CERTIFICATION EXAM                        L   4.28
229   OM      Set up payroll and accounting services                                 L   4.28
230   OM      Set up banking                                                         L   4.29
231   OM      Set up insurance                                                       L   4.29
232   OM      Set up garbage service                                                 L   4.29
              Set up grease removal service and grease trap cleaning
233 OM        service                                                                L   4.29
234 OM        Contact local post office to receive mail                              L   4.29
              Shift Management begins Brand Training (in certified mentor
235   TC/MT   store)                                                                 M   4.30   6 Weeks prior to Opening
236   OM      Hire cake decorator                                                    M   4.30
237   MT      Order Job aids, wall charts, and restaurant manuals                    M   4.31
238   OM      Sign up for Mystery Shopper Program                                    M   4.32
239   TC/MT   Shift Management completes Brand Training                              M   4.32
              Shift Management continues ONLINE UNIVERSITY e-
240   TC/MT   learning courses                                                       M   4.32
241   OM      Place recruiting ads and help wanted signs for crew                    M   4.32
242   OM      Place order for chemicals, cleaning supplies, and equipment            M   4.32
243   OM      Confirm freezer running to Deans Food DC (BR only)                     M   4.33
244   OM      Place DCP training order                                               M   4.33
              Order gift certificates or gift cards (where available) for
245 OM        appropriate brand(s)                                                   M   4.33
              Place ordering and receiving schedule, including initial
246 OM        Deans Food order (include Training quantities)                         M   4.34


                                                                           Page 22                          BR Standalone
                          Contact Deans Foods for truck routing and ordering
247 OM                    information                                                                                           M        4.34
                          Place initial order (including Training requirements) of BR
248 OM                    Dry Goods                                                                                             M        4.34
249 OM                    Place Pepsi cooler order                                                                              M        4.35
                          Order any missing Dessert Tools/Smallwares with
250 OM                    Wasserstrom and orders cake decorating tools (BR only)                                                M        4.35
251                                   4 - 1 Week prior to Opening                                 Important Dates
                                                                                                                            Concurrent
                                                                                                                Completed                Page#             COMMENTS
           DB Contact                                Task                                   Date to Complete                  Tasks
252                                                                                                               Date
253   CM                4D. Facility Readiness                                                                                  L        4.10
254   CM                  Install Security & Sound Systems                                                                      L        4.10
255   CM                  Equipment Start-up                                                                                    L        4.10
256   CM                  Install Drive-Thru Communication System                                                               L        4.11
257   CM                  Install Point of Sales System (POS / Register)                                                        L        4.11
258   CM                  Install Signage & Awnings                                                                             L        4.11
259   CM                  Manage Final Inspections                                                                              L        4.11
                          Obtain Certificate of Occupancy / TCO / Other Approval to
260   CM                  occupy space                                                                                          L        4.12
261   CM                  Complete Pre-Opening Punchlist                                                                        L        4.12
262   OM                4E. Operational Readiness (continued)                                                                   K        4.35
263   TC/MT               Set up posters and job aids in restaurant                                                             K        4.35
264   TC/MT               Finalize and review Training Schedule, Fax to FSM                                                     K        4.35
265   TC/MT               Clean up restaurant for crew training                                                                 K        4.36
                          Shift management completes Online University E-
266 TC/MT                 LEARNING Courses and takes ServSafe (or equivalent)                                                   K        4.36
267 OM                    Continue interviewing and hiring crew                                                                 K        4.36
268 CM                    Confirm timing for CO and final board of health inspections                                           K        4.36
    CM                    High Speed is installed by Netifice                                                                   K        4.36
269 TC/MT                 Begin Crew Training (3 Weeks prior to opening)                                                        K        4.37    3 Weeks prior to Opening
270 MT                    Complete POS Training                                                                                 K        4.37
271                               PHASE 5 - RESTAURANT OPENING
272                               Dunkin' Brands Phase Leader - FSM
273   OM                5A. Restaurant Readiness                                                                                K         5.3
274   OM                  Receive DCP order                                                                                     K         5.3
275   MT                  Train Restaurant Crew                                                                                 K         5.3
276   OM                5C. Operational Readiness                                                                               M         5.5
277   OM                  Set up office & administrative needs                                                                  M         5.5
278   OM                  Conduct weekly call with FSM                                                                          M         5.5
279   TC/MT               Purchase supplies for training                                                                        M         5.5
280   FMM                 Create & places media NSO media order                                                                 M         5.6
                          Complete and fax New Restaurant POP form to Marketing
281 FMM                   Distribution                                                                                          M         5.6    ORDER AT LEAST 4 WEEKS OUT
282 FMM                   Order frequency cards/coupons                                                                         M         5.6


                                                                                        Page 23                                                              BR Standalone
                       Order exterior signage site survey from ASAP and schedule
283   FMM              Marketing material installation dates                                                                M         5.6
284   OM               Detail restaurant and cleans equipment                                                               M         5.7
285   OM               Place initial Pepsi order                                                                            M         5.7
286   OM               Plan "Friends & Family" party (optional)                                                             M         5.7
287   OM               Place weekly product and supply order                                                                M         5.7
288   OM               Create crew and management schedule for first two weeks                                              M         5.8
                       Put up POP and combo gels (BR includes dipping cabinet
289 FMM                flavors & upright freezer strips)                                                                    M         5.8
290 FMM                Notify Marketing Distribution of any missing POP materials                                           M         5.8
291                                4 - 1 Week prior to Opening                                Important Dates
                                                                                                                        Concurrent
                                                                                                            Completed                Page#   COMMENTS
         DB Contact                              Task                                   Date to Complete                  Tasks
292                                                                                                           Date
293 TC/MT              Cake Decorator builds BR cakes (BR only)                                                             M         5.8
                       Complete "Restaurant Readiness" checklist & fax to BR
294 OM                 FSM (BR only)                                                                                        M         5.9
                       Receive call from ASAP to verify external signage
295   FMM              installation and removal dates                                                                       M        5.9
296   OM               Verify all products received                                                                         M        5.9
297   OM               Stock cakes and pre-packs quarts in MCT freezer (BR only)                                            M        5.9
298   OM               Buy change and bills for restaurant                                                                  M        5.9
299   OM               Stress Test successfully accomplished (Initial)                                                      M        5.10
300   CM               Verify open condition and timing with FSM                                                            M        5.10
                       Complete Retail Food Safety and Sanitation Self
301   OM               Assessment                                                                                           M        5.10
302   OM               Ensure flyers sent out for "FRIENDS & FAMILY" party                                                  M        5.10
303   FMM             5B. Grand Opening                                                                                     M        5.4
304   FMM              Grand Opening                                                                                        M        5.4
305                                   1 Day prior to Opening                                  Important Dates
                                                                                                                        Concurrent
                                                                                                            Completed                Page#   COMMENTS
         DB Contact                              Task                                   Date to Complete                  Tasks
306                                                                                                           Date
307 OM                5C. Operational Readiness (continued)                                                                 M        5.10
                       Install Grand Opening Signage ("Loud & Proud") Building
308   FMM              Dress                                                                                                M        5.10
309   TC/MT            Crew training continues                                                                              M        5.10
310   FMM              Verify exterior is marketing ready                                                                   M        5.10
311   OM               Hold "FRIENDS & FAMILY" party or Final Stress Test                                                   M        5.11
312   OM               Discuss "Friends & Family" party results with management                                             M        5.11
313   OM               Verify crew schedule with all crew members for opening week                                          M        5.11
314   OM               Review schedules and staffing needs                                                                  M        5.11
315   OM               Re-stock all stations for Grand Opening                                                              M        5.11
316   OM               Complete daily shift plan for Grand Opening                                                          M        5.12
                       Perform full inventory (for food cost purposes) and ensure
317 OM                 product levels to par                                                                                M        5.12


                                                                                    Page 24                                                   BR Standalone
318 OM                 Ensure prep work done                                                                                M        5.12
319 OM                 Ensure final restaurant preparation                                                                  M        5.12
320 OM                 Perform a final walk thru                                                                            M        5.12
321                                  GRAND OPENING Week                                       Important Dates
                                                                                                                        Concurrent
                                                                                                            Completed                Page#   COMMENTS
         DB Contact                               Task                                  Date to Complete                  Tasks
322                                                                                                           Date
323 OM                5C. Operational Readiness (continued)                                                                 N        5.13
324 OM                 Overseee operations and procedures                                                                   N        5.13
325 OM                 Confirm management systems in place                                                                  N        5.13
                       Ensure implementation of Retail Food Safety & Sanitation
326 OM                 measures                                                                                             N        5.13

327 OM                 Validate prices on menu board match POS                                                              N        5.13
                       Begin distribution of frequency cards/coupons in
328 FMM                restaurant/drive thru                                                                                N        5.13
                       Begin product sampling in restaurant and drive thru (where
329 OM                 applicable)                                                                                          N        5.13
                       Review restaurant performance using GRV as a tool identify
330 OM                 opportunities,and develop action plan                                                                N        5.14
331 OM/SS              Submit New Restaurant Opening Form - SSCN (new unit)                                                 N        5.14
                       Close out the week: complete the weekly flash report
332 OM                 (inventory, payroll)                                                                                 N        5.14
333                                 2 - 5 Weeks after Opening                                 Important Dates
                                                                                                                        Concurrent
                                                                                                            Completed                Page#   COMMENTS
         DB Contact                               Task                                  Date to Complete                  Tasks
334                                                                                                           Date

335                             PHASE 6 - POST OPENING REVIEW
336                            Dunkin' Brands Phase Leader - FSM
337   CM              6A. Closeout Project                                                                                  O        6.4
338   CM                Complete Punchlist-Related Work                                                                     O         6.4
339   CM                Conduct Post-Opening Contract Analysis                                                              O         6.4
340   CM                Process Closeout Package & Final Payment Applications                                               O         6.5
341   OM              6B. Review Restaurant Performance                                                                     P        6.6
342   OM                Evaluate Sales                                                                                      P         6.6
343   OM                Evaluate Franchisee's P & L                                                                         P         6.6
344   DRD             6C. Review Development Performance                                                                    P        6.7
345   DRD               Review Development Performance                                                                      P         6.7
346   CM                Review Construction Performance                                                                     P         6.8
347   CM                Review Vendor Performance                                                                           P         6.8
348   MP              6D. Review Market Plan                                                                                Q        6.9
349   OM              6E. Review Franchise Services Performance                                                             Q        6.10
350   OM                Evaluate Scorecard Performance                                                                      Q        6.10
351   OM              6F. Operational Readiness                                                                             O        6.11
352   OM                Review sales, food & labor, flash P & L weekly                                                      O        6.11
                        Make adjustments as needed to ensure restaurant achieves
353 OM                  food & labor targets                                                                                O        6.11

                                                                                    Page 25                                                   BR Standalone
354 OM                     Perform RFSS Self Assessment                                                                          O        6.11
                           Review adherence to Dessert Excellence Standards (BR
355 OM                     only)                                                                                                 O        6.11
                           Ensure franchisee knows how/when to reorder food &
356 OM                     supplies                                                                                              O        6.12
357 OM                     Evaluate opening day with franchisee                                                                  O        6.12
358 OM                     Guide franchisee in taking weekly inventories                                                         O        6.12
                           Guide franchisee in Franchisee Central procedures -
359   OM                   register, FAST, inventories, payroll                                                                  O        6.12
360   FMM                  Continue to hand out frequency cards to all guests                                                    O        6.12
361   OM                   Execute monthly management systems                                                                    O        6.12
362   OM                   Review sales, food & labor, flash P & L                                                               O        6.12
363   OM                   Review ROR Self Assessment                                                                            O        6.13
                           Make adjustments as needed considering food & labor
364 OM                     targets; FSM reviews sales, food & labor, P&L standards                                               O        6.13
365 MT                     Ensure XPERT! Achievement records are up to date                                                      O        6.13
366 FMM                    Execute print media communication in home/trade area                                                  O        6.13
                           Complete monthly Self Assessment (RFSS, ROR, Service
367 OM                     Timings)                                                                                              O        6.13
368 FMM                    Schedule business plan marketing meeting with franchisee                                              O        6.14
369                                    3 - 6 Months after Opening                                Important Dates
                                                                                                                            Concurrent
                                                                                                                Completed                 Page#              COMMENTS
           DB Contact                                Task                                  Date to Complete                   Tasks
370                                                                                                               Date
371   OM                 6B. Review Restaurant Performance                                                                       R        6.6
372   OM                   Evaluate Sales                                                                                        R        6.6
373   OM                   Evaluate Franchisee's P & L                                                                           R        6.6
374                      6F. Operational Readiness (continued)                                                                   R        6.14
375   OM                   Begin creation of the Franchisee Business Growth Plan                                                 R        6.14
376   OM                   Conduct ROR Assessment                                                                                R        6.14
377   OM                   Review and revise Franchisee Business Growth Plan                                                     R        6.14



                                                                                                       FSM Signature -------------------
                         Franchisee Signature _____________________         Date _____________________ Date_______________________
      All of the rights and obligations of Dunkin’ Brands, Inc. and its licensees and franchisees are set forth in the Store Development Agreement and Franchise Agreement. These
      documents do not modify those rights and obligations, notwithstanding the terms “Dunkin’ Brands Leader” and “Leaders.” This RDC may be modified or revoked by Dunkin’
      Brands, Inc. at any time with or without notice.




                                                                                      Page 26                                                                  BR Standalone
PC Number                                                                        Send flower/plant
  GENERAL PROPERTY INFORMATION
Property Type
              Property Type                            (Store / CML / Surplus)
Shop Status
  Shop Original Open Date
                  Relo of PC
Shop Address
                   Address1
                   Address2
                         City
              State/Province
                    Zip Code
Building Specifications
          Total Area (SQ FT)                              Retail Area (SQ FT)
    Storefront Width (FEET)
Drive-Thru Details
       # of Drive-thru Lanes                               Windows per Lane
Operation Details
Day of Week                        Shop Open Time        Shop Close Time          24 Hours? (Y/N)
                         Mon
                        Tues
                         Wed
                        Thur
                          Fri
                          Sat
                         Sun
  STORE CONTACTS
 Store Manager First Name                                                        Store Phone Number
 Store Manager Last Name                                                            Store Fax Number
   STORE DETAILS
                                  Original DD Brand                              Original BR Brand
Brand                                 Open Date                                      Open Date
          DUNKIN' DONUTS                                  BASKIN ROBBINS
        DD Operation Type                                 BR Operation Type
           DD Brand Image                                   BR Brand Image
SDA Info
                   SDA PC
Network
                 Anchor PC                                     Network Name
BR Details
                BR Number                              Dipping Cabinets (47)
     Dipping Cabinets (68)                             Dipping Cabinets (90)
         Ice Cream Facings                             Upright Freezer Doors
DD Details
   Manufacturing Unit PC#                                          Shop DCP
         OTHER                  (Please provide the information below as applicable / available)
COMPANY INFORMATION
     Organization Phone
      Organization E-Mail                                                                        POP Address (If different f
  Bill To Address (if different from shop)(Invoices, Notice to Cure, etc.)                  Address1
               Address1                                                              Address2
               Address2                                                                    City
                     City                                                       State/Province
          State/Province                                                              Zip Code
                Zip Code
FRANCHISEE INFORMATION (Each stakeholder has a record for their personal information; Please provide info as applicab
     Franchisee #1                                Franchisee #2
               Full Name                                   Full Name
         Preferred Name                             Preferred Name
          Home address                                Home address
                     City                                         City
          State/Province                              State/Province
                Zip Code                                    Zip Code
       Home/Cell Number                           Home/Cell Number
          E-mail address                             E-mail address
                   Yes       No




                                      Original TE Brand
                                          Open Date
                          TOGO'S
                TE Operation Type
                  TE Brand Image




ailable)

               MARKETING
           POP Address (If different from Shop Address)
on; Please provide info as applicable / available)
                Franchisee #3
                       Full Name
                 Preferred Name
                  Home address
                              City
                  State/Province
                         Zip Code
              Home/Cell Number
                  E-mail address
PROJ. OPEN   DATE   WEEKLY CALLS   PHONE #'S   TIME OF CALL
PROJ. OPEN   TIME   WEEKLY CALLS   PHONE #'S   DATE OF CALL
CONSTRUCTION   FINANCING   CHECKLIST
CONSTRUCTION   FINANCING   CHECKLIST
BUS. PLANS   BREAKEVEN   MANAGERS   BAKERS   OTHER COMMENTS
BUS. PLANS   BREAKEVEN   MANAGERS   BAKERS   OTHER COMMENTS
                                Certification Requirements by Position                   On Line University           Combo Restaurant       Optional Optional
                                                                                               Basic    Human    Store
                                         DD         DD        Shift                  Shift    Manage Resourc    Manage      BR       BR
                            I-train    Brand     Production Certificati ServSafe    Leader     ment         e    ment     Brand    Dessert
Position           Name   completed   Training    Training  on/RMS Certified       Training Training Training   Training Training Training    MMU      MMU
Franchisee
Operations GM
Restaurant Manager
Assistant Manager
Shift Leader
Shift Leader
Shift Leader
Shift Leader

								
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