EXTENSIONTape ON and OFF - Basic book
one concept · one family
HairContrast · Erhvervsvej 2C · DK- 8653 Them · T. + 45 86 84 99 11
F +45 86 84 99 01 · www.haircontrast.com
instructions in this basic book carefully since total success depends on cooperation between the client/you and
Our goal is to provide the best quality and service on the market. That’s why we hope that you will observe the
We would like to thank you for choosing to work with Nordic HairContrast’s exciting world of hair extensions.
This book is divided into various zones in order to indicate the importance of the contents of the text.
Yellow zone = important information
Red = very important information
Green zone = basic knowledge
Welcome to Nordic HairContrast
Problem: Most likely cause Solution
If the extension comes off 1. The hair was not 100% clean before attachment 1. Wash the hair twice in HairContrast shampoo and
2. Too much hair in the sandwich replace the tape on the hair
2. To achieve the optimum adhesion, always remember
to lift away the hair that does not stick to the tape
If the extension slides along 1. The client may accidentally have applied conditioner/Repair Creme 1. Wash the hair twice in HairContrast shampoo
the hair shaft to the scalp 2. Replace the tape on the hair
2. The hair was not 100% clean before attachment 3. Recommend the client avoids applying products to
If the tape gets loose from 1. Hair extensions may have been exposed to extreme cold during 1. Always remember to let the tape reach room tem-
the PU transit; the tape has thus worked loose from the PU perature before attachment; as an additional control,
2. If the client has wet hair for prolonged periods you can heat the board with the hair and then apply
pressure to ensure that the tape and hair are firmly at-
2. Always to blow dry the hair thoroughly dry after sham-
Matting hair The client may not have maintained her/his hair as described in the The only chance to “revive the hair” is to apply the Inten-
Client Information folder which has made the hair dry and brittle sive Repair creme
If the hair extensions pull out Too little of the client’s own hair is used for the attachments; as a Replace the hair extensions; this time, make sure to use
the client’s own hair result, the client’s own hair is strained during brushing and breaks, or the correct amount of the client’s own hair in each sand-
is pulled out wich
Tape residue in the client’s 1. The cause may be that the client may not have rinsed her/his hair The best solution is to remove as much of the tape
own hair carefully after shampooing so that shampoo/conditioner residue residue as possible when removing the hair extension,
may disintegrate the tape which becomes extremely soft and then wash the client’s hair in a deep cleansing shampoo
sticky where you leave it for 3-5 minutes. Repeat this process
2. Some clients perspire more than others which may cause the tape 2-3 times
to become sticky
One half of extension comes Most likely the client has brushed too vigorously at the root and put Clean off all adhesive from both extension pieces, re-
away, leaving only the other undue stress on the extension sandwich. apply fresh tape and re-fit extension. Re-educate client
half of the sandwich in place on correct brushing technique
Why do you shed more hair Many feel that they shed excessively after having had hair extensions, No solution applicable as there is no real problem. Don’t
when you have hair exten- but it is not the case. Hair is shed daily, but hair that is in the exten- panic!
sions? sion sandwich cannot fall until the extension is removed. This gives an
illusion of extra shedding.
Quality control Hair analysis form
Form to be completed and returned with the hair.
In 1999, the two brothers, Michael and Peter Andersen, decided to launch Nordic HairContrast. Dear Client
To provide the best service and to find the cause of the problem, we can only process your
They intended to create a new system and thus a new technique of a higher quality than what they service agreement if you complete the form carefully and if the hair extensions under query are
returned as a complete set.
saw in the market. No right of compensation exists without a dialogue/consultation with HairContrast.
This idea proved to be a huge success as many hair stylists all over the world would gladly pay a little Name:
more for higher quality. Address:
City/Town & postal code:
Today, Nordic HairContrast has its own production with more than 600 employees and its product Color & batch number on the hairextension / /
development and quality control are to ensure the high quality of all its products.
color batch number color batch number
Date of attaching the extensions:
HairContrast has more than 30 sales offices throughout the world and expects to be represented in Does a signed maintenance copy exist with the client? yes no
more than 50 countries in 2010.
(Enclose maintenance copy - the one in client information)
Questions regarding problems with hair extensions
To us, it is not only a question of being the largest but also of having the best quality and the best Does the client have previous experience with hair extensions? yes no
If yes, which method:
products. The fact that we are one large organisation merely means that we can do so much more
• Problem type:
for our clients. • Did you try to remedy the problem, and if so, which product(s) did you use?
We give high quality top priority and therefore have a warranty scheme as an additional service to
ensure all using HairContrast satisfaction and peace of mind. • Did the problem reoccur in the same way?
We are happy that you have chosen Nordic HairContrast and will do everything we can to ensure that
you do not regret your choice. Which HairContrast care product was given to the client in connection with the treatment?
Were straight hair extensions attached yes no
Michael and Peter Andersen Were Body Wave hair extensions attached yes no
If Body Wave, has the salon permed them? yes no
Was the color of the hair extensions changed ? yes no
• Color type
Was the client’s own hair colored? yes no
• Were hair extensions removed before coloring? yes no
Question to the client
Which care products do you use?
Is the hair always brushed with the special HairContrast
brush before shampooing? yes no
How do you dry your hair after shampooing? rubbing kneading
Was the hair permed? yes no
Before going to bed:
• Was the hair carefully brushed yes no
• Was the hair set in a loose pony-tail? yes no
• Was the hair washed and completely dried yes no
Which styling tools do you use: flat iron blow drier curling tongs
How often do you use these on your hair?
At work are you exposed to:
• Water vapour? yes no
• Airborne dust? yes no
• Chemicals? yes no
• Other Pollutants?
• Water sport yes no
How many hours/week?
• Sauna - (if yes, how often?) yes no
• Solarium - (if yes, how often?) yes no
Do you and your client accept a laboratory test of the HairContrast
hair to find the cause? yes no
If the result of the laboratory test of the Hair Contrast hair shows that the answers to the questions
above reveal lack of proper care of the extensions, then we will return the hair to you.
Straight: 20 cm
Available colors: 16 Nature color - 7 Mix color
Straight: 45 cm
Available colors: 16 Nature color - 7 Mix color -
12 Crazy color - 6 Twin colors
Straight: 45 cm
Curly: 45 cm
Available colors: 16 Nature color - 7 Mix color
Extra long - XXL
Straight: 60 cm
Available colors: 8 Nature color - 3 Mix color
PREPARING the client’s own hair SERVICE agreement procedure
Before attaching the hair extensions, it is important to prepare the client’s own hair for the new hair extensions. This is
easy if you follow a few simple steps:
When the stylist receives the hair for attachment, she must check and approve the hair. Failing approval, she is not
allowed to attach the hair. She has full conversion privileges within eight days.
1 2 3
If the stylist attaches the hair, and problems of matting hair occur, contrary to expectations, you can return the hair
complained about. After assessment, we will send you new hair for a small handling fee. This presupposes that the
complaint is just.
When you return the complaint hair, it is important that you have completed the hair analysis forms correctly with ad-
equate information about events and problems.
WASH THE HAIR DRY THE HAIR CUT THE HAIR
To be completely sure to obtain the
optimum binding effect between the
After shampooing, dry the client’s hair
To prepare the clients natural hair
point, cut, slice or use thinning Scis-
WHY the service agreement is important
for only 2% complaints?
tape and the client’s own hair, you sors to take away heavy blunt or sharp
must shampoo the client’s hair at least edges. This will ensure a natural result. The reason is that a client pays a substantial charge to have full extensions made and thus may create a huge problem
twice in HairContrast Shampoo to en- although it is probably caused by the fact that she did not observe the rules.
sure that the hair is completely free
from oil and silicone residue. If the cli- This service agreement applies only to clients who have had full extensions made and only for a period of three weeks
ent’s hair is not fully free from oil and following attachment and the client’s signing of a service agreement.
silicone the hair contrast tape will not
be able to stick to the client’s hair. For
the same reason it is vital not to con-
dition hair before fitting HairContrast.
OIL SILICONE dry 2 times
• Symptoms that the hair is not fully free from oil and silicone are that the client’s hair does not stick to the tape.
• Before commencing attachment, remember to wash your hands so that they are completely clean and free from styl-
ing residue, etc.
SERVICE agreement CHECKING Tape ON and OFF
Basis of this service agreement To maintain the high standard, HairContrast always checks the hair before shipment. But it is a good idea to inspect the
hair as follows to ensure that the quality of the hair is as you require.
We have worked with hair for 16 years and have learned many valuable lessons. Therefore, we know that problems
may occur in connection with real hair and full extensions if you do not care for it correctly
Why a service agreement?
We introduce a service agreement as we want full satisfaction.
The reason for this is that it has been difficult to assess whether it was the stylist or client who did not observe the
THE RULES we have in mind are:
• A service agreement will be entered into, and the client will sign the agreement and be given the proper
information as to how to care for her new hair
• The client will make a control visit after two weeks Apply pressure to the hair plate to en- Pull on the tape to test that it does not
• The client will apply a hair pack/conditioner at least twice a week sure that the tape and PU are joined. slip between the PU and the tape.
• The client will have her hair repaired every 6-8 weeks
• The stylist cuts/personalises when full extensions have been attached
• The client uses HairContrast products which she has been informed about
• The client spends the time required to care for long hair
We have 2% complaints, and it appears time after time that the rules have not been observed. The situation soon
arises where there is a conflict of evidence. So we want the stylist to take responsibility for the hair she applies and
The hair must feel soft and smooth You can make a small strand of hair
at the same time introduce a code of practice so that all client’s know their rights and options.
when you run your fingers through it. wet to check if the hair is very elastic.
If so, do not attach the hair.
We recommend introducing a service agreement so that the stylist and client are fully aware of the rules.
When you have prepared the client’s hair and checked the new Tape ON and OFF hair,
you are ready to start attaching the Tape ON and OFF hair to the client’s hair.
ATTACHMENT suggestions PROCEDURES for hair extensions
Hair extensions can be attached in many ways depending on whether you want a full attachment, volume or effects. Here
we give you various recommendations for the various options. THINGS THAT WILL BENEFIT your hair extensions
The original weft is 5.5 cm wide. If you want to personalise the weft a choice can be to divide the weft in half (never smaller
than 2 cm) • Use the soft HairContrast brush
• Always use the products included in the system.
• Never use water that is too warm as it dries up the hair
• We recommend plaiting your hair at night
• Apply Repair Creme at least twice a week
• Always remember to apply a Repair Creme pack to your hair extensions if you have been exposed to sea
or chlorine water
• Always dry your hair in the direction of growth
Full extension Half extension Effect extension
DISADVANTAGES to your hair extensions
• Swimming in chlorine water as it opens the cuticle layer and destroys the hair
• Coloring your hair extensions as it dries up your hair
• Going to sleep with wet hair
• Not letting the airflow follow the direction of growth during blow-drying
• Coloring your own hair when the hair extensions have been attached
• Excessive use of a flat iron
• Using hairspray as it contains alcohol which dries up the hair
• Never color the HairContrast hair extensions
CHLORINE COLOR FLAT IRON EXCESSIVE HAIRSPRAY
DAILY CARE of the hair extensions ATTACHING Tape ON and OFF
A basic rule is to have approximately 2 cm from the outer hairline and approximately 2 cm between each Tape ON and OFF
Brushing, shampooing, hair packs, blow-drying, styling, restyling
when you work up on the client’s hair.
1 2 3
As mentioned earlier, there is a 40% chance that the client will see his/her hair as a success if the stylist
performs his/her work 100% correctly. The last 60% must be achieved through proper daily care.
We recommend shampooing the hair extensions 2-3 times a week. Procedure:
3 - 5 mm
• Brush the hair from the ends to the roots before shampooing.
• Wet the hair.
• Apply the HairContrast Shampoo to the scalp and massage it carefully in (never into the lengths).
• Rinse the hair with tepid water after shampooing. Start by making a clean parting at the Then make a thin section under the Then insert the new hair strands be-
bottom of the client’s neck. clean parting of 3 mm, according to low the new section, 3-5 mm from the
• Then apply HairContrast conditioner to the middle lengths and towards the tips and leave it for 3-5 mi- the hair’s thickness. scalp (away from the scalp).
nutes. Then rinse the hair with tepid water.
• Blot the hair with a towel, distribute PH Balance and Hydro Balance on to the hair and brush the hair
from the ends to the roots. Before styling, it is a good idea to allow hair to dry naturally before drying it 4 5 6
with a blow drier.
• Preferably, apply Hydro Balance to the hair after blow-drying.
• We recommend that you always brush and plait your hair before going to bed.
• Apply Repair Creme as an intensive hair pack at least twice a week. Apply Repair Creme to the middle
lengths and tips and leave it on for 30 minutes. Then rinse the hair with tepid water.
Let the hair section fall onto the tape To ensure that you have used the cor- Then attach hair strand no. 2, placing
and use the back of a pintail comb to rect amount of hair, carefully run the it exactly on top of the first hair strand.
fix the hair to the tape. point of the comb across the tape and Always start at the side and squeeze/
remove any hair that gets loose from massage from one side across to the
the tape. Then you have the correct other side to put the two hair strands
amount of hair. together as a “sandwich”.
VERY important information
• Note! Do not shampoo the hair for the next 24 hours as the tape must harden.
• Note! We recommend that the hair be moved after approximately 6-8 weeks.
• Note! If you want to split an extension, the width of each strand must be at least 2 cm to ensure that the tape lasts.
CUTTING the hair extensions PH Balance
PH Balance is a special leave-in spray product and its primary task is to restore the normal PH
value of the hair and close the hair’s cuticle layer. PH Balance is applied after shampooing and
sprayed into wet hair before brushing the hair (should not be rinsed). It can also be applied to
To achieve the perfect result, it is important to create a symbiosis between the client’s own hair and the new hair exten-
dry hair if you need to correct your style, possibly in the morning if you do not wash your hair.
sions. We call it personalisation.
Personalisation is an important aspect if you are to achieve the perfect result. The new hair must be cut to prevent it from
matting. The shortest hair is often the client’s own hair which will “crawl” up the new hair extensions, matting the two. To
prevent matting, cut the two hair lengths so that the hair can “work together”.
Hydro Balance is an intensive leave-in treatment with a twofold task. Adding gloss and protect-
ing the hair by adding “volume”. Hydro Balance is applied to dry hair as a finishing product.
1 2 Apply 2-3 drops into your hand and distribute them into your hair. It is important to massage the
product well into the hair, not only on the surface. Hydro Balance removes static so prevents
Citric Acid is used in shampoo for blond colors as it will lower the pH value and thus prevent the
hair from swelling and becoming dry.
Glossy Hydro Booster
Glossy Hydro Booster is developed especially to add moisture and shine to the hair. We recom-
3 4 mend applying Glossy to dry hair. Lift the hair while spraying Glossy into the hair. Hold the bottle
approx. 30 cm from the hair. Ideal for curls as it collects the curls thus avoiding the hair from
frizzing. Apply it to dry hair between shampooing. Ideal for preventing static during cold periods,
thus avoiding “flyaway” hair.
4 CARE kits
• Daily Care - dark hair (Shampoo - Repair Creme - PH Balance) conditioner is an additional choice
• Daily Care - blond hair (Shampoo - Intense Repair Creme - PH Balance) conditioner is an additional choice
• Intensive Care (Hydro Balance - Intense Repair Creme)
• Protection and Shine (Hydro Balance - Hydro Glossy Booster - PH Balance)
BASIC information BASIC
It is recommended to wash the hair every 2 or 3 days.
• Always remember to get the two hair lengths to connect so that the client’s hair does not “crawl”.
• Apply the HairContrast Shampoo to the scalp only (never to the lengths).
• Never apply Repair Creme to the scalp.
• If the water is too hot, the risk that oil and care substances are rinsed out is great. Consequently, the hair becomes dry.
• Apply a proper hair pack at least twice a week with Repair Creme for 30 min.
• ALWAYS use the PH Balance after each shampooing.
10 • Always dry the hair completely after swimming. 15
WHY hair extension care is so important REMOVING Tape ON and OFF
A long and beautiful life for hair extensions is possible ONLY if they are cared for correctly. 1 2 3
If it was possible to balance the use of hair extensions in percentages, and if the stylist performs her/his work 100% cor-
rectly, mounting and cutting the hair, there is a 40% chance of the client becoming satisfied with her/his new hair; the last
60% must be achieved through proper care and thorough client advice.
In principle, you can compare hair extensions with a flower. If you do not care for it correctly, it will wither and the leaves
become matt and dry and start to break off. The same principle applies to hair extensions. HairContrast has developed its
own unique care products for hair extensions, based on a low pH value. They also add maximum moisture and care.
Brush the hair carefully, before re- Brush the hair from the ends to the Make a small opening in the tape
moving the Tape ON and OFF. roots - start at the tip and work to- “sandwich”. Then apply a few drops
HairContrast Shampoo wards the scalp. of Remover no. 1 into the opening.
HairContrast Shampoo is a special shampoo with a low pH value and is thus gentle to your
hair. The shampoo’s task is to remove dirt, odour and styling product residue from your hair. 6
HairContrast Shampoo is used for daily shampooing. Apply the shampoo and gently massage
it into the scalp using small circular motions. HairContrast shampoo is 100% silicone free, so is
the only shampoo designed specifically to cleanse and care for your extensions, avoiding any
possibility of “slip”. For absolute peace of mind, always use HairContrast exclusively.
HairContrast Conditioner is an emollient conditioner designed for hair extensions. It neutralises
the hair and restores its normal PH value, thus closing the cuticle layer. A closed cuticle will help
the hair maintain its moisture and shine. Apply after shampooing to the middle lengths and ends
and leave it on for ideally for 3-5 minutes. Rinse thoroughly with tepid water.
Continue dripping Remover no. 1 onto Remove the tape when the two hair
Squeeze a pintail comb between the
the tape while slowly pulling the two strands have been removed from the
two tapes so that you divide the two
hair strands apart client’s hair. Clean the hair strand in
hair strands complete with adhesive
HairContrast Repair Creme Remover no. 1 and attach new tape.
Repair Creme is a special hair pack designed for hair extensions. This hair pack is recom- Important: Ensure any adhesive that
mended where the client stresses the hair, for example by using a flat iron, blow drying, swim- remains on the client’s hair after ex-
ming and styling products. Repair Creme should be applied at least twice a week to the middle tension removal is also removed im-
lengths and ends and left for 30 minutes. Then rinse the hair very thoroughly with tepid water. mediately using remover no 1. Clean
each section thoroughly before mov-
ing on to next extension removal.
Removing adhesive from extension
HairContrast Intense Repair Creme
Intense Repair Creme is a special hair pack designed especially for hair extensions. This hair
VERY important information & fitting replacement adhesive
pack is recommended where the client stresses the hair, for example by using a flat iron, blow • It is important to enter the pintail comb fully between the two
1. Place some remover no 1 in a saucer.
drying, swimming and styling products. Intense Repair Creme should be applied at least twice a tapes.
2. Lay the PU tape in the remover.
week to the middle lengths and ends and left for 30 minutes. Then rinse the hair very thoroughly • When reattaching the tape to the hair strand, it must always
3. Leave for approx 5 min.
with tepid water. be positioned 100% exact.
4. Rub PU with a towel on a flat surface to instantly remove
• To ensure optimum attachment of the tape, run the back of a
all old adhesive.
pintail comb across the PU with the tape.
5. With a new tape roll fit new tape once the PU tape is 11
• Note! The PU must be completely clean.
and is completely adhesive free.
CURLY collection STYLING curls
Special rules for permed hair extensions
Work mousse or other styling products well-suited for curls into the hair. Avoid products with a high alcohol content as
It has always been a poor solution to perm hair extensions as it often tends to damage the hair and make it ex- they risk drying out the hair. Use a hair dryer with a soft styler. Lift up the curly hair and let it dry approx 90%. Continue
tremely porous. That’s why HairContrast has been testing and researching perms of hair extensions. until all the hair is dry. Finish by working wax or other curl styling products into the hair.
We are proud to announce that we have found the unique perm concept; a specially designed perm for hair exten-
The secret is that we have improved our extensions for a perm with a unique impregnation which makes the exten-
sions resistant to perm damage.
When you receive the hair, it has a medium curl pattern but as this is a large curl pattern, the longevity is approx.
6 - 8 weeks if maintained correctly.
Use the enclosed perm to liven up the curl of the hair extensions. Shampoo fix Perm curl
The longevity depends on the curl size and hair care. NEVER use a traditional perm.
For more info see the brochure Curly or BodyWave.
IMPORTANT! Perm the hair extensions before attaching them. We do not recommend using perm curlers that are
too small; the minimum curler recommended is 1cm in diameter.
Distribution of Body Wave lengths
Use 2 x 16 pcs. for a full extension; each plate includes the following lengths:
16 pcs. 5.5cm wide and 45 cm long
Note! We do not recommend combing dry, curly hair.
VERY important information
• REMEMBER to thin the hair from the bottom to the tip when you have attached the hair. Use a knife (Hot Razor), if
possible, to obtain the most durable curls. To ensure optimum benefit of her curls, we recommend that the client
uses a soft styler/defuser.