Computer Operator Windows (1st level support)
Job ID ITD0246815 Work country Czech Republic Work city Brno Job type Posted Job area Full-time Regular 20-Jul-2009
IT & Telecommunications (non consulting) Travel No travel Job category Technical Services Business unit ServSysOps Job role Computer Operator Job role skillset General Job description Computer Operator (System Operations) -1st level support System operations are the “chef d’orchestre” inside the service delivery. Usually called Command Center, they survey and monitor system errors, application errors, hardware issues. Most of the incidents come trough the System operations, they process dispatch and follow up the problem and changes. This role is responsible for monitoring, controlling and operating complex computer systems, networks, applications and/or distributed systems in a multi vendor environment. They are also responsible for analysing first level problems for all systems (according to the service agreements), resolving and routing as appropriate, supporting the Systems Management Processes specific to their customer requirements, performing I/O (tape and print) duties where appropriate and batch management when required. Main responsibilities - Alert Management - Ticket and change management - Problem determination and dispatching - 1st level administration on all competencies - administration, hardware and applications - Production Control (Batch and job control management) - Escalation initiating and tracking - Alerting control via reports
We would like to kindly ask you, for smoother processing of your application, to state in "Additional remarks" field earliest possible date you can join IBM IDC. Please be aware we work in 24/7 shift environment (including nights, weekends and holidays). Required High School Diploma/GED Basic knowledge in Computer Operator At least 6 months experience in General IT skills At least 6 months experience in Windows English: Intermediate Preferred Bachelor's Degree At least 6 months experience in Computer Operator At least 1 year experience in General IT skills Additional information We would like to kindly ask you, for smoother processing of your application, to state in "Additional remarks" field earliest possible date you can join IBM IDC. Please be aware we work in 24/7 shift environment (including nights, weekends and holidays). IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.