VIEWS: 41 PAGES: 24 POSTED ON: 8/6/2011
Statement of Purpose Revised November 2010 Suite 7 Saturn Facilities Spring Road Ettingshall Wolverhampton WV4 6JX Tel: 01902 491117 Fax: 01902 492728 E-mail: email@example.com Web Address: www.fftservices.org Company Registration Number 4483726 Page 1 of 24 FFTS will provide a copy of this statement to the Office for Standards in Education, Children‟s Services and Skills (Ofsted). We will make available, upon request, for inspection by: All persons working for the Fostering Service Any Foster Carer or prospective Foster Carer of the Fostering Service Any child placed with a Foster Carer by the fostering service Approved significant adults in any such child‟s life Commissioners This Statement of Purpose is updated regularly to reflect the changes and developments within the Agency This Statement of Purpose has been formerly approved by: A duly convened meeting of the staff and management of FFTS on the 3rd December 2010. Page 2 of 24 Foreword FFTS is a small independent fostering agency that started in 1990. It was formed to deliver a service for children based on the principles of high quality foster care and effective support systems. The aim of the founding Directors is to have a fostering service that is constantly developing its practise to meet the changing needs of children in the care system. FFTS has a dedicated training co-ordinator who delivers a comprehensive training programme to new and existing carers and staff to develop and maintain their skills and knowledge base. Like the “Fostering Network”, FFTS believes that all children and young people needing substitute care, whatever their physical or mental abilities, should have the opportunity to live in a family. FFTS seeks to recruit and train fosters and staff that will meet the needs of such children regardless of race, creed or colour. Children and young people who are fostered deserve the highest standards of care, and it is the responsibility of all those involved, to provide a high quality service. Definitions of terms Freedom Fostering Training Services: FFTS Every Child Matters: ECM Local Authority: LA Children Development Workforce Council: CWDC National Vocational Qualification: NVQ Page 3 of 24 Status and Constitution FFTS FFTS is a private limited Company. We are registered in England at Companies House. The Company registration number is 4483726 FFTS is registered with the Commission for Social Care Inspection. The Company registration number is 0000037304 The Company also uses the trading title of Freedom Fostering Training Services or FFTS. Financial Viability The business of the Company shall carry on in such a manner as is likely to ensure that it will be financially viable for the purpose of achieving the aims and objectives set out in this statement of purpose. The Directors will manage the Company‟s affairs efficiently and effectively. Sufficient arrangements are made with the Company bankers to maintain adequate cash reserves should an emergency arise. Insurance cover is provided in respect of liability which may be incurred in relation to the Company in respect of: Death Injury Public Liability Damage Or other loss Statutory records in respect of the Company ownership and finance are lodged with Companies House in Cardiff. Company accounts are maintained, and produced by an established firm of chartered accountants. Page 4 of 24 Aims and Objectives Aims To provide an independent fostering service that is always focused on the needs of the child / young person To develop FFTS nationally as a successful, high quality and independent agency that provides choice and „best value‟ to placing authorities To ensure that the Company is developed in an ethical manner where integrity and openness are built into our every practice To ensure that Company development is underpinned by a professional qualified, trained and competent team of employees and Carers To ensure that the children / young people we are privileged to care for are treated with care and respect and to ensure that their opportunity for personal development is maximised. To ensure that the views of the young people are heard To respond pro-actively to legislative and best practice development. In particular, to ensure that our practice meets or exceeds the standards set by the Fostering Services Regulations 2002 and The National Minimum Standards Fostering. Equally to ensure that The General Social Care Council codes of practice are adhered to by all staff Objectives Offer children and young people the highest quality of care to ensure the promotion of a positive outcome in all areas of the child or young person‟s development Build effective working partnerships with LA‟s and all persons significant to the child / young person in order to most effectively provide for the child / young persons long / short and immediate welfare Recruit people from diverse backgrounds in order to ensure we can best match the religious, cultural, ethnic, linguistic, physical, emotional and social needs of any children referred to our Company To encourage the health development and educational achievement of each child / young person and to ensure that they are prepared for adult life. To encourage and maintain contact between a child / young person and his or her parents, family and relations To encourage all Foster Carers to see themselves as skilled professionals working as part of a multi-disciplinary team of fellow professionals that has as its sole objective the promotion and welfare of the child / young person in care To provide Foster Carers with ongoing professional development opportunities and to offer Carers NVQ Level 3 Training in health and social care To ensure that all Carers have access to professional social work support seven days a week and to include outside office hours. Support is available to all fostering families 24 hours per day and every day of the year Page 5 of 24 Management Structure The operational arm of FFTS is led by Maureen Johnson the Head of Service and RI for the Company Jacqui Davis Business Support Manager Anne Hutt Practice Manager Ignaz Kerr Quality Assurance Manager Steve Mitcham is the acting Registered Manager and Reviewing Officer Doreen Johnson Director Darren Johnson Maureen Johnson Panel Adviser Service Manager Coral Gannon Bharti Dhir Consultant Care and Training Agency Panel Chair Decision Maker and RI Steve Mitcham Ann Hutt Registered Manager Practice Manager Jacqui Davis Jeremy Johnson Ignaz Kerr Ann Wilkinson Janet Gaynor Emma Froud Business Support Training Quality Accountant/Book- Social Worker Form F assessor Manager Co-ordinator Assurance keeper Social worker FFTS Sarah Blake Sushama Bagha Elizabeth Kerr Emily Hadfield Support Worker Support Worker Support Worker Support Worker Page 6 of 24 Numbers, Relevant Qualifications and Experience of Staff Numbers We employ 17 members of staff. 6 are employed on a full time basis, 5 on a part time basis, 5 Sessional/Temporary and a Consultant. All staff are employed at the Wolverhampton office. Relevant Qualifications and Experience of Staff Business Support Manager Jacqui Davis NVQ level 3 Jacqui was a customer services co-ordinator prior to coming to FFTS. This appointment was the first time she has worked in the social care setting. She is currently completing her NVQ level 4 in Health and Social Care. Support worker – Admin Sarah Blake: BSc Sarah completed her Health studies degree in 2009. She has worked with young people in a voluntary capacity for over 7 years leading out in youth groups and acting as a counsellor in residential youth camps. Finance Administrator Anne Wilkinson: Booking Keeping; AAT Anne has worked in the financial sector for many years and joined FFTS 3 years ago Her main responsibilities are ensuring all monies owed to or by the company are recorded in the appropriate manner and that the directors are kept informed of the companies financial situation. Director: Mrs Doreen Johnson: CMS; NVQ Level 4 Doreen has been a Foster Carer for over 32 Years and has also worked as a Registered Manager in the Social Care Sector. Responsible Individual/ Head of Service Maureen Johnson: BA; PGCE; MA; CQSW; M.Ed NVQ Level 5 Maureen has worked as a Social Worker in family placement. She has worked in child protection and has also worked as a training consultant in Social Services. She has experience of working with a number of youth groups with children and young people with emotional, behavioural difficulties in a residential setting. She has overall responsibility of the agency‟s social work and fostering practice. Training Co-ordinator Page 7 of 24 Jeremy Johnson A1; V1; NVQ Level 3 C+G trainer. Jeremy has worked for a number of years in the foster care department and has a specific remit of training carers. Registered Manager/ Reviewing Officer Steve Mitcham: BA; CQSW ; level 2 counselling Steve has worked for over 25 years in social work which has focused on children‟s issues and welfare. He has worked successfully in Adoption and Fostering in the Local Authority, in the voluntary sector and now in the private sector. He is currently working on his NVQ Level 4 management. Practice Manager Ann Hutt: C.Q.S.W;A1; N.V.Q 4 Management, Residential Child Care Certificate. Ann has worked in children‟s services for over 30 years. Ann has worked at the “Peace Line” in Belfast with the Voluntary services. She has worked with the Local Authority for 24 years. She has also been a member of the collective for Rape Crisis Centre and has worked with adult ex-offenders in a residential setting. Ann had been a manager for 13 years working with assessment of families, children with inappropriate sexual behaviours, remand, disabilities. In recent years she has worked in fostering. Social worker/ Quality Assurance Manager Ignaz Kerr: CQSW, Ignaz is a very experience social worker having qualified over 25 years ago. He has experience of working in a variety of social work setting that including the Local Authority, Voluntary sector, and Private sector. He has experience of Management in residential and fostering services. Student Katie Bond: BA in communication studies Katie is a 2nd year student currently studying for her MA in social work. She will be with the Agency until May 2011. Katie worked as a family support worker for 4 years in a children‟s centre, and as a personal adviser for Connexions for a year. She has also worked as an outreach worker for Sure Start for 2 years. She has also done some voluntary youth work with children with disabilities. Student Douglas Mgwange: LLB degree and LLM masters degree Douglas is a 2nd year student currently studying for his MA in social work. He will be with the Agency until May 2011. Douglas has worked in the children residential sector for about one year and for the last 7/8 years has worked with adults with disabilities and mental health issues as a support worker. Student Richard Potts: Richard is currently a final year student on the BA degree programme and will be with us until May 2011. Page 8 of 24 Richard‟s Background comes from a life working in different areas including managing a pub, kitchen manager, working in and office and some experience of working in a factory. Support Worker Sushama Bagha: BA honours, Religious studies early childhood studies Sushama is currently taking a year out from her MA in social work having completed her first year. She has had a number of different roles in the carer field, having previously worked with the Agency as a support worker, also as a voluntary teaching assistant in primary schools. For the past 7 years Sushama has worked for Waitrose as a check out operator and supervisor. Sessional worker Emma Froude Emma joined the Team as a form F Assessor Support Staff Freedom Fostering have a bank of peripatetic staff that is used as and when the need arises. Currently there are a number of 3rd year students on placement with the Agency Should a Manager become absent? Clear arrangements are in place to identify the person in charge when a manager is absent. Should the Fostering Manager become absent, for a period exceeding 28 days, the Practise Manager will take charge of the Social Work practice. Should the Business and Quality Assurance Manager become absent, for a period exceeding 28 days, the Responsible Individual will take charge of Company Administration. The level of delegation and responsibility is made clear to all members of staff. All senior management staff is expected to undertake NVQ 4 Management Studies, or an alternative professional course of study relevant to their post. All social work staff is required to register with the General Social Care Council (GSCC). All social work staff is issued with the GSCC Codes of Practice and are expected to carry these codes with them as they carryout their work. Page 9 of 24 The Services We Provide The Primary purpose of FFTS is to provide a range of foster care placements. We will do this by; Recruiting, training and supporting a variety of Foster Carers that reflect ethnic mix within the community in which FFTS is based. placing great emphasis upon the crucial element of appropriate matching necessary to make a Foster Care placement that does promote secure the welfare of each child and young person that we are privileged to care for Children and young people referred by Local Authorities have a wide range of placement needs. FFTS maintains a broad range of placements that can meet these requirements. As a Fostering Agency we offer: Respite Placements Long and Short term placements Mother and Baby placements Placements for unaccompanied minors Sibling group placement All aspects of foster care training and development Fostering Breakdown investigation and arbitration Leaving Care Placements Prior to any placement being made a rigorous matching and referral procedure will take place. The purpose of this process will be to ensure that the needs of the child/young person are suitably matched with the skills of the Foster Carer(s) commensurate with ECM. We therefore enable children to explore the type of family they would like be fostered with. (see policy on placement). FFTS will make every effort to „get it right first time around‟. In so doing we will be promoting and securing the welfare of every child. Additional Optional Services FFTS will make every effort to maximise the success of each and every placement. Should it become apparent that additional support services are required, we will seek both the consent and funding of the placing authority to independently purchase the additional services. Page 10 of 24 Specifically the Additional Support Services may include: Specialist support team Home tutoring Music and Art Therapy Dance Therapy Interpreters Group / individual therapy Education Services that includes tutoring in Maths English and Science FFTS can suggest independent providers who may be able to offer any of the above services. Any decision to purchase these services will need to be authorised the placing authority If requested by a placing authority the Company will put together and implement a Leaving Care Plan. We will provide the professional training, supervision and support necessary to maximize a successful outcome for each young person. Page 11 of 24 Fee Structure FFTS will review its fee structure each April. In carrying out this review we will take account of the proposed local government pay award for the new financial year. As a responsible partner any proposed fee increase will take account of the budgetary constraints under which our partner authorities must operate. FFTS will always endeavour to propose a fee increase that adequately enables us to meet our obligations under The Fostering Services Regulations 2002. In addition to the published fees, in appropriate circumstances specific rates maybe agreed with the relevant placing authority. Client authorities will be informed of any proposed increase in fees by the 1 st January. Any proposed fee increase will take effect from 1st April in the new financial year. In proposing a fee increase we will state the reasons why a fee increase is necessary e.g. matters such as wage settlements to staff will be considered, and any proposed fee increase to retain our valued Foster Carers. Page 12 of 24 Section 2 Foster Carers Standards of Care The standard of care to be provided will not be less than is required by the Children Act 1989, the Fostering Services Regulations 2002, The National Minimum Standards in Fostering 2002 and Adoption Act 2004, the Children and Workforce Development Council fostering standards (CWDC) In particular we will provide a standard of care that: Secures and promotes the welfare of all children Values diversity Matches the child / young person with an appropriate Foster Carer Protects all children from abuse and neglect Promotes contact with significant other persons in a child‟s life Allow meaningful consultations with the child / young person to take place Promotes health and development of the child / young person Promotes the educational development and achievement of the child / young person Prepares the young person adequately for adulthood Page 13 of 24 Recruitment FFTS has a policy for recruiting people who can demonstrate the potential to become foster carers by meeting the needs of children placed, or, to be placed with them. Potential carers must demonstrate that they have the ability to promote and safeguard any child or young person‟s physical, mental and emotional welfare. Potential carers must also demonstrate that they will value and promote the diverse, cultural, economic, religious and sexual orientation of a child or young persons that come into their care. Equal respect and consideration must be displayed toward the families of the foster children. In the light of recent developments in the fostering field, FFTS seek to assess potential carers who are available to carry out the tasks of attending meetings and facilitating contacts. We would then seek to approve carers who can drive and whose working regime is flexible enough to enable them to meet this requirement. Potential carers may have experience of fostering or have significant experience of working with children in another setting, e.g. social work, education or health. They also need to demonstrate insight through life experience, which will enable them to develop the necessary skills to care for children in the looked after system. They will be committed to working in partnership in a multi disciplinary team of fellow professionals, in a planned and co-ordinated way and to agreed standards and procedures. FFTS will not approve, or seek to approve, a carer approved by another fostering service provider, and whose approval has not been terminated by that provider. Prior to starting an assessment or having any checks completed every applicant will have explained to him or her, the assessment and approval process and the expectations FFTS has of all potential carers. At this stage it is explained to potential carers that the foster carer assessment process will take a minimum of 24 weeks to complete. Page 14 of 24 Training Pre-approval All prospective carers must undertake all mandatory training delivered by FFTS. The course that each foster carer will undertake prior to approval is titled “Skills to Foster”, a foundation for quality care. This course is designed by the Fostering Network. The Fostering Network is the UK‟s leading charity for anyone with a personal or professional interest in fostering. Post approval mandatory courses have to be completed within 6 months of approval. The “Skills to Foster” course is to design to give Foster Carers the necessary tools to work with children. This is done by ensuring that all potential carers have the practical skills and knowledge that will provide the desired outcomes for the children and young people in the „looked after system‟. In particular, outcomes such as, being healthy, staying safe, enjoying and achieving, making a positive contribution and achieving economic well being. The areas of competence (though not exhaustive) covered by the courses are: Caring for Children An ability to provide a good standard of care to other people‟s children which promotes healthy, emotional, physical and sexual development as well as their health and educational development An ability to work closely with children‟s families, and others who are important to the child An ability to set appropriate boundaries and manage children‟s behaviour within these, without use of physical and inappropriate punishment Knowledge of normal child development and an ability to listen to and communicate with children appropriate to their age and understanding Providing a Safe and Caring Environment An ability to ensure that children are cared for in a home where they are safe from harm or abuse An ability to help children keep themselves safe from harm or abuse, and to know how to seek help if their safety is threatened Page 15 of 24 Working as Part of a Team An ability to work with other professionals and contribute to the care plan for the child or young person An ability to communicate effectively An ability to keep information confidential An ability to promote equality, diversity and rights of individuals and groups within society Personal Development An ability to appreciate how personal experiences have affected you and your family, and the impact fostering is likely to have on you all An ability to have people and links within the community which provide support An ability to use training opportunities and to improve skills. An ability to sustain positive relationships and maintain effective functioning through periods of stress All training fits within a framework of equal opportunities, anti-discriminatory practice and is organised to encourage and facilitate attendance by foster carers, for example by including convenient times and venues and by providing childcare an when necessary, reasonable expenses. Post Approval Children and Workforce development Council Fostering standards (CWDC) After a carer is approved they are required to complete the CWDC fostering standards within one year of approval. Freedom Fostering will always seek to make sure that all foster cares not only meet this time scale, but they meeting the standards and where possible exceed them. NVQ Level 3 in Child and Social Care All carers are required by Freedom Fostering to start their NVQ at least 6 to 9 months into their fostering career and would be expected to complete this as soon as they are able. Post approval courses Freedom fostering offer a number of post approval courses designed to meet the needs of all foster carers and develop their skills base and knowledge. We offer all carers individual courses that meet their individual development needs Page 16 of 24 Approval FFTS is a Company registered with the Criminal Records Bureau. Registration with the Criminal Records Bureau and its protocol will be used as a minimum scrutinising procedure for all Fostering candidates. Assessments are prepared by qualified and experienced Social Workers with either experience in family placement work or work with children and families. No less than 6 home visits are made to candidate‟s homes. Couples applying to foster will be interviewed both together and separately. Children living in the home are also interviewed as part of the assessment process. Each applicant must have the basic equipment needed to care for the number of children they would like to foster i.e. one child needs own room, bed, chest of drawers and wardrobe. Where carers are drivers we also expect cars to have a current mot certificate, and appropriate insurance cover. Each car should have the required legal safety features for transporting children. Car seat and booster seats must conform to British safety standards There is also a comprehensive health and safety requirement that all applicants need to conform to if they are to be approved as carers. Criteria for Approval Our basic criteria for approval are that applicants: a. Should be over 21 years of age. b. Should have had satisfactory statutory and additional checks completed for all household members and significant others. Regular visitors over the age of 16 years as follows: CRB – Enhanced Disclosure Certificate Social Services Department of the area in which the applicants presently live. Social Services Department of any area where the applicant(s) have formerly lived, if necessary General practitioner Health and Safety audit of the home Pet review, if necessary Medical Review References include personal, employer and schools as appropriate Page 17 of 24 c. The statutory checks will be done for all applicants. The assessor will view originals of: Birth Certificates Passport Driving License, Car Tax, MOT & Car Insurance National Insurance Number Marriage License / Decree Absolute Change of name by deed poll Adoption Certificate – if applicable Approved Safety Certificates issued for gas, electrical & oil fire appliances FFTS insists on the highest standards of health and safety in and around the home. As part of that process the assessor will ask for an internal Layout of the home, that outlines the sleeping arrangements and appointed spaces. Carer‟s are asked to complete pet and smoking questionnaires if required. They are also required to take out home and car insurance that covers them for the fostering task. These standards are monitored rigorously by visits to the home and during the Carers Annual Review. Page 18 of 24 Assessment Each potential Foster Carer will take part in a Form F1 Assessment. This type of assessment is a tool produced by the British Association of Adoption and Fostering (BAAF). It is a standard way of collecting, analysing and presenting information about prospective Carers. The assessment some times called a home study, takes a number of visits to the home of the applicant(s) that vary from 6 to 10 in number and lasting from 1 ½ hours to 3 hours. Where there is a couple applying to become carers both partners are expected to participate in the process. The assessment tool used is the BAAF produced Form F. This has a number of sections: Section A Contains the factual information about the applicants and their household. Section B Pulls together information about what has made each applicant into the person they are and looks at the applicant‟s ability to become a foster carer. There is a margin on the right hand side of this module to allow the assessor to identify when the text evidences a required competency (see Section E) or CWDC standard (see Section F). Section C This section collates supplementary information to support the application. The portfolio contains the reports, references and statements or any evidence that have been collated during the assessment, such as the medical adviser‟s comments or references from a previous fostering agency or a personal referee interview. Section D The R.I.S.C. list is a checklist of References Including Statutory Checks that are required or highly recommended, with dates of their receipt and any outcomes. This is a list that can be used in any assessment. Some agencies may choose to use all references suggested, whilst others may want to exclude some. Section E The competency table summarises at a glance the competencies that the prospective carers have satisfied and highlights areas for future development. This information will inform the Personal Professional Development Plan (PPDP) in Section F. It is likely that when the standards are revised in 2009, the new CWDC standards will replace the competencies. Page 19 of 24 Section F This is the module that brings together any gaps in the carer‟s competencies, experiences or training. The assessing social worker is invited to make a judgement about the extent to which the applicant satisfies the Children‟s Workforce Development Council (CWDC) standards for foster care. All these elements help define the remaining professional development that is required by the applicant in the next year before their first annual foster carer review. The agency must draw up a PDPP with the newly approved foster carers to cover their first year of fostering, which also identifies the ways in which the agency will assist them in reaching these standards. Evidence It is important that statements made about the prospective foster carer‟s ability or competence are evidenced by drawing upon similar or comparable experiences they might have had or by statements from referees and people in their support network who can bear testament on their behalf. Personal references are a rich source of third party evidence and for this reason interviews are usefully undertaken towards the end of the assessment when the assessing worker has an understanding of the application and is clear about what evidence remains outstanding. References can also provide good evidence of, for example, working co- operatively, seeking advice and guidance. In many fostering agencies, the fostering task has been broken down into competencies or component parts, but even if a competency assessment method is not used, there should still be an emphasis on evidencing that prospective foster carers have enough of the required skills and abilities to be approved as foster carers for the agency. Any areas for future development provide a starting point for the Personal Professional Development Plan. In the supervision and support function undertaken by the supervising social worker, any progress against these points should be monitored and successes reported at the first annual review of the foster carers. Individual Chronology: This gives a time line chronology of the major events and issues in the life of the applicants and is important to help establish the veracity of any information given. The Form F – Assessment inevitably includes a great deal of confidential information. All applicants are required to sign a confidentiality agreement prior to undertaking the assessment. When a Form F is completed a copy is given to the applicants and they have to sign to say they have read the contents. If there are any disputes about the contents of a form F the applicants have the right to add their comments and these will be given presented to the panel. Completed Form F1 remains the property of FFTS. All Prospective Carers are required to attend panel. Page 20 of 24 Approval by Panel Role of Panel The role of the Independent Fostering Panel is: To consider each application for approval and to recommend whether or not a person is suitable to act as a Foster Parent If it does recommend approval of an application, to recommend the terms on which the approval is to be given To recommend whether or not a person remains suitable to act as a Foster Parent and whether or not the terms of that approval remain appropriate Panel equally has a central quality assurance function. Advising on the procedure under which reviews and terminations of approval are conducted Oversee the conduct of assessments carried out by the Company Give advice and make recommendations on such other matters as the Company refer to its attention Draw to the attention of applicants, supervising Social Workers and the Company any shortfalls in the assessment of candidates and provide positive feedback to all concerned Panel will also be informed of any complaints made against the Company which has reached stage 2 of the complaints procedure. In such a case, recommendations and advice would be sought from Panel Each panel is given regular mandatory updates with training. The role of the Independent Fostering Panel is to make recommendations to FFTS. Decisions made or not made, pursuant to any Panel recommendations are entirely the responsibility of the FFTS. Page 21 of 24 Section 3 Children Placements The importance of getting the match between a Carer and a child / young person right, first time, is very important to FFTS. It is recognised that continuous moves between placements can have a serious effect on the development and outcomes for children / young people. Studies show that if a child / young person is subject to continuous moves it can have a detrimental effect on the child / young person. Before placement, a matching report coupled with a risk assessment is carried out on all potential placements. FFTS will always do its best to obtain all the relevant information that will enable the Agency to make the best possible match with our foster Carers. Because of this FFTS sends to all placing Authorities a comprehensive request list of all the documentation needed to make an informed placement. FFTS has a comprehensive Child Protection Policy and Health Monitoring system. From January 2008 FFTS is offering to all children in placement, an education service that will supplement their schooling and help those who are excluded for short periods. Should any child need more school that that which is available FFTS will co-operate with the placing authority to provide a more permanent educational provision Children’s Guide Every child placed with FFTS is given a children‟s guide called a “Welcome Pack”. This pack is designed to give children information about being fostered by FFTS, and how to access the various services and complaints procedure of the Agency. Feedback Opportunities All FFTS workers take all opportunities to share with children in placement. But there are also some formal channels available. FFTS hold a children‟s forum at intervals during the year and also put on other social activities for children that enables them to participate in the programme of the Agency. Foster Home Reviews are also a time when children (fostered and birth) are asked for their views Page 22 of 24 Complaints Should FFTS receive a complaint from a service user, it will be viewed as a positive opportunity to look, learn, listen, analyse and review our practice. A complaint will be seen as an opportunity to develop and improve the service we offer. (Complaints) Any person making a complaint to FFTS will be provided with an opportunity for an informed resolution of the complaint at an early stage. Should a resolution not be found at this stage, the complaint will proceed to level 2. At this stage a Senior Manager will investigate the complaint and a report will be prepared and presented to an Independent Fostering Panel for guidance and advice. Should the complaint still remain unresolved an Independent Consultant will be instructed to investigate the matter and produce a report. Once again, this report will be presented to the Independent Fostering Panel for guidance and advice. No staff member who is subject of a complaint will take part in its consideration. Should a complaint be made against The Registered manager an Independent Consultant will be instructed to carry out an investigation and present the report to the Independent Fostering Panel. All children and young persons are provided with the telephone number of an Independent Advocate who can assist them in making a complaint. The Registered Person shall supply to The Commission at its request a statement containing a summary of any complaints made during the proceeding twelve months and the action taken in response. Page 23 of 24 Appendix Number of Foster Carers As of 5th April 2009, FFTS has 12 Carer Families providing placement for 27 children. FFTS has a pro-active recruitment strategy and care numbers are projected to increase in the next 12 months. We currently have further potential families either on or awaiting pre-approval programmes. Number of children currently in placement: 27 Number of children Placed since last update: 9 Number of complaints in last 12 months: 1 Page 24 of 24
"Statement of Purpose"