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					                                      RESUME


Kavita Baheti Mantri
Flat No.9, Nirman Residency,
Canada Corner, Nashik - 422005,
Ph- (0253) 2311227, 9970151222
e-mail-kavita_b23@yahoo.com

Assistant Manager : Channel and Retail Sales and Business process with 7.5 years of
qualitative experience in Business development, Operation management,Sales/Marketing,
Channel Management, Team Management, Customer Service, Client Relationship
Management ,Credit ,Cross sell products MIS Management,.

CitiFinancial Consumer Finance India Ltd (Citi Group), Nasik
Assistant Manager                                 (Feb 2007 to Jan 2010)

Job Profile:
 Handled walk-in customers, personal loans, Mortgage and home loan sales disbursals
   in Nasik Main Branch.
 Managed Service operations for rendering and achieving quality services, providing
   first line customer support by answering queries and resolving their issues, ensuring
   minimum TAT.
 Monitor channel sales direct sales team and centralized telecalling channel and
   establishing strategic alliances DSA /tie-ups financially strong and reliable channel
   partners.
 Take care of all the process compliances at branch level and ensuring it to be duly
   complied.
 Provide proper product knowledge, training and keep on updated with competitive
   product, helping in innovative ideas for product marketing and planning for direct
   sales team.
 Customer relation management in order to retain the existing customers for future
   business.
 Additionally doing crosselling of insurance products, life and non life IRDA certified.
 Track non-starters, supporting collection in decreasing delinquency of branch.
   Monitor the overall functioning of processes,

Notable Credits
 Awarded as Shooting stars for Branch Mortgage sales for branch network west(tier 2) Qtr 1
   2009
 Awarded as Star performer West trophy for Best CRM.
 Awarded as Best CRM for Insurance sales pan India ranker for year 2007,2008 and current
   year Q1 ,achieved Best Insurance sales in West for the month of Aug 2009
ICICI bank Limited
Collection Officer(Auto Collection)                       (Feb 2006 to Feb 2007)
Job Profile:
 Handled Auto Collection of Nasik Branch with a team of inhouse staff and
   repossession agencies.
 MIS compilation, submission and reconciliation in coordination with local operations
   and central operations.
 Ensured timely payment as well as fulfilling the need/want of vendors for better
   performance.
 Generated the cost incurred by company on collection through penal and bounce
   collection.
 Keeping track of skip, absconding and non-traceable customers
 Taking care of all the process compliances at vendors as well as branch level and
   ensuring it to be duly complied.
 Customer relation management in order to retain the existing customers for future
   business.

ICICI Bank Ltd
Sales Coordinator (Credit Cards)                              (Jan 2005 to Jan 2006)

Job Profile: -
 Handled corporate credit cards channel Nasik and Aurangabad.
 Monitored the high value cases for efficient and effective service to HNI customers.
 Identify and acquire high value customers through contacts in the market.
 Co-ordinate with customer & help them out to re-solve their legal & technical
   queries.
 Management and Training of number of Direct Marketing Agencies and the
   Interactive Channel.
 Handled all Back office operations and direct reporting to sales
 Coordinating with the credit department and was expediting the cases which required
   urgent attention for utmost customer satisfaction.

Bajaj Allianz Life Insurance Co. Ltd.
Customer Support Representative                                (July 2004 to Dec 2004)

Job Profile -
 Handled entire Operation Work of policy login up to coordinating with sales in nasik
 Coordinating sales team of branch regarding their policies and provide them
   sufficient information regarding customers policy updation.
 Monitoring recruitments and training of agents under IRDA examinations.
 Provide customer market rating of their premium shares with the company in the
   stock market as they invest in equity link policies.Reporting to branch manager
   regarding performances of sales team managers.
ICICI Bank Ltd.
Inhouse Marketing                                   (October 2003 to June 2004)

Job Profile -
 Worked as Telemarketing Executive handling retail products savings account, fixed
    deposit accounts and private banking accounts.
 Monitored the high value cases for efficient and effective service to HNI customers.
Act as a support function to sales to acquire high value cases through effective customer
relationship management.

Airtel Digilog Peripherals Pvt Ltd. (Franchisee of Airtel)
Customer Care Executive                           (June 2002 to September 2003)

Job Profile: -
 Worked as customer care executive and sales coordinator heading in-house sales team
   in nasik.
 Handling customer queries regarding their billing issues and other technical problem

Professional Achievements: -
 Successfully achieved the targets set by the company.
 Continuously attained the desired level of rating in Functional Audit.
 Ensured disposal of Assets within time and with minimum loss to company.

Educational Qualifications: -
 Pursuing MBA from Symbiosis pune,SCDL (4th sem Marketing)
 M.Com from Pune University passed out in 2004.(Company law and secretarial
  practices
 B.Com from Pune University passed out in 2002.(Statistics special)


Technical Skills:

- Microsoft Word, Excel, Power Point, Outlook
- Windows XP Professional, Internet Explorer


Personal Details:-

Date of Birth : 23rd July 1981
Sex : Female
Marital Status : Married
Strengths : Good communication skills, presentation skills
Languages Known : English, Hindi, Marathi, Marwari
Hobbies : Dancing and Music.

				
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