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					Date Created: 06/01/2010



                                     Satisfaction Performance Report (SPR)

                                            Ticketmaster Enterprise Browse
                                              May 01, 2010 - May 31, 2010
                                                    (FSR) Site=US
                                               Survey Respondents: 2291


                                        SPR Contains:
                                        - Satisfaction Summary
                                        - Priority Map
                                        - Average Model Question Scores
                                        - Satisfaction and Element Trendlines
                                        - Model Question Answer Distributions
                                        - Custom Question Answer Distributions
                                        - Open-Ended Responses
                                        - CPP Responses




ForeSee Results, Inc. Confidential                            1                  Satisfaction Performance Report
Date Created: 06/01/2010


                                                                    Ticketmaster Enterprise Browse
                                                                         Satisfaction Summary
                                                                      May 01, 2010 - May 31, 2010
                                                                             (FSR) Site=US
                                                                                                    Impact on
                                                        Impact on              Customer               Future
          Elements                          Score1        Sat2                Satisfaction          Behavior3   Future Behaviors                  Score
          Look and Feel                       74           0.1                                         4.0      Likelihood to Return               78
                                                                                  69
          Navigation                          69           3.2                                         4.1      Purchase Online                    76
          Search                              72           1.6                 Number of               4.9      Recommend                          72
          Site Performance                    76           0.6                respondents:
                                                                                  2291




          1                                                                                     3
           The Score is a weighted average of responses to 2-4                                   The Impact on Future Behavior is the improvement to that
          individual survey questions, which comprise the overall                               Future Behavior we would expect based on improving overall
          Score for an Element.                                                                 Satisfaction by 5 points.


          2
           The Impact on Sat. is the improvement to overall
          Satisfaction we would expect based on improving that
          Element's score by 5 points.




ForeSee Results, Inc. Confidential                                                  2                                              Satisfaction Performance Report
Date Created: 06/01/2010




                                                                 Ticketmaster Enterprise Browse
                                                                          Priority Map
                                                                   May 01, 2010 - May 31, 2010
                                                                         (FSR) Site=US
                              STATUS QUO REQUIRED                                               MAINTAIN OR IMPROVE


     High



                                               Site Performance
                                                     76, 0.6

                       Look and Feel
           74             74, 0.1
   SCORE




                                                                                    Search
                                                                                    72, 1.6



                                                                                                                               Navigation
                                                                                                                                69, 3.2




    Low

           64
                0.0   Low                   MONITOR
                                                  1.0                                     2.0      TOP PRIORITY      3.0High
Key:
Position of each bubble indicates its score and impact                       IMPACT
Size of each bubble also indicates the relative size of impact




ForeSee Results, Inc. Confidential                                            3                               Satisfaction Performance Report
Date Created: 06/01/2010                                             Ticketmaster Enterprise Browse
                                                                     Average Model Question Scores
                                                                       May 01, 2010 - May 31, 2010
                                                                             (FSR) Site=US

                                                                                                            Average
    Measured Questions                                                                                       Score      Impact
    Look and Feel                                                                                             74          0.1
    Please rate the visual appeal of this site.                                                               7.6
    Please rate the balance of graphics and text on this site.                                                7.6
    Please rate the readability of the pages on this site.                                                    7.8
    Navigation                                                                                                69          3.2
    Please rate how well the site is organized.                                                               7.5
    Please rate the options available for navigating this site.                                               7.2
    Please rate how well the site layout helps you find what you are looking for.                             7.2
    Please rate the number of clicks to get where you want on this site.                                      7.0
    Search                                                                                                    72          1.6
    Please rate the relevance of search results on this site.                                                 7.6
    Please rate the organization of search results on this site.                                              7.6
    Please rate how well the search results help you decide what to select.                                   7.4
    Please rate how well the search feature helps you to narrow the results to find what you want.            7.4
    Site Performance                                                                                          76          0.6
    Please rate how quickly pages load on this site.                                                          7.8
    Please rate the consistency of speed from page to page on this site.                                      7.8
    Please rate the ability to load pages without getting error messages on this site.                        8.0
    Satisfaction                                                                                              69
    What is your overall satisfaction with this site?                                                         7.3
    How well does this site meet your expectations?                                                           7.2
    How does this site compare to your idea of an ideal website?                                              7.0
    Likelihood to Return                                                                                      78          4.0
    How likely are you to return to this site to look for tickets?                                            8.0
    Purchase Online                                                                                           76          4.1
    How likely are you to make an online purchase from this site in the future?                               7.9
    Recommend                                                                                                 72          4.9
    How likely are you to recommend this site to someone else?                                                7.5




ForeSee Results, Inc. Confidential                                                  4                 Satisfaction Performance Report
Date Created: 06/01/2010




                                                        Ticketmaster Enterprise Browse
                                                        Number of Survey Respondents
                                                          May 01, 2010 - May 31, 2010
                                                                (FSR) Site=US
                          4,000


                          3,500


                          3,000
  Number of Respondents




                          2,500


                          2,000


                          1,500


                          1,000


                           500


                             0
                                      Oct-09   Nov-09     Dec-09      Jan-10         Feb-10   Mar-10   Apr-10         May-10
                                  N    174      537        3,228      3,016          3,219    3,500    2,960           2,291


                                                                      Time Periods




ForeSee Results, Inc. Confidential                                     5                                 Satisfaction Performance Report
Date Created: 06/01/2010




                                                        Ticketmaster Enterprise Browse
                                                            Satisfaction Trendlines
                                                          May 01, 2010 - May 31, 2010
                                                                (FSR) Site=US
                            100




                             90




                             80
  Satisfaction Score




                             70




                             60




                             50




                             40
                                      Oct-09   Nov-09     Dec-09      Jan-10         Feb-10   Mar-10   Apr-10         May-10
                       Satisfaction    64       67          65         68             69       68       70              69


                                                                      Time Periods




ForeSee Results, Inc. Confidential                                     6                                 Satisfaction Performance Report
                          Ticketmaster Enterprise Browse
                                Overall Satisfaction
                                Monthly Trend 2010
        80



        75



        70
Score




        65



        60



        55



        50
             Jan   Feb   Mar   Apr   May   Jun   Jul   Aug   Sep   Oct   Nov   Dec
TM.com       68    69    68    70    69
TM.UK        64    66    66    67    67
TM.Aus       61    62    58    62    59
TM.CA        68    70    68    70    71
TNow         72    74    72    77    74
GMI          67    72    68    68    74
Date Created: 06/01/2010




                                                     Ticketmaster Enterprise Browse
                                                  Elements with Satisfaction Trendlines
                                                       May 01, 2010 - May 31, 2010
                                                             (FSR) Site=US
                       100


                         90


                         80


                         70
  Score




                         60


                         50


                         40
                                Oct-09   Nov-09      Dec-09      Jan-10         Feb-10    Mar-10   Apr-10         May-10
          Look and Feel          69       71           72            73          74        74       75              74
          Navigation             65       66           66            68          69        68       69              69
          Search                 67       70           70            71          72        71       73              72
          Site Performance       72       74           74            76          76        76       77              76
          Satisfaction           64       67           65            68          69        68       70              69




                                                                 Time Periods




ForeSee Results, Inc. Confidential                               8                                  Satisfaction Performance Report
Date Created: 06/01/2010




                                                             Ticketmaster Enterprise Browse
                                                       Future Behaviors with Satisfaction Trendlines
                                                               May 01, 2010 - May 31, 2010
                                                                      (FSR) Site=US
                         100



                          90



                          80
  Score




                          70



                          60



                          50



                          40
                                     Oct-09   Nov-09        Dec-09        Jan-10     Feb-10    Mar-10   Apr-10          May-10
          Likelihood to Return        74       76            75            76         77         77       78              78
          Purchase Online             71       74            72            74         75         75       76              76
          Recommend                   68       71            69            71         73         72       73              72
          Satisfaction                64       67            65            68         69         68       70              69




                                                                      Time Periods




ForeSee Results, Inc. Confidential                                    9                                 Satisfaction Performance Report
Date Created: 06/01/2010




                                                          Ticketmaster Enterprise Browse
                                                       Look and Feel - Scores and Distributions
                                                             May 01, 2010 - May 31, 2010
                                                                   (FSR) Site=US
                                                                  (Avg. Score: 74)



      Please rate the
  readability of the pages
        on this site.        1%
                           3% 2%3% 6%        6%          11%                  21%                    18%                        29%
      Avg Score: 7.8
         N*: 2291




 Please rate the balance
 of graphics and text on
        this site.        1%
                         2% 2%3%        7%    8%               15%                     22%                     16%                23%
     Avg Score: 7.6
        N*: 2291




    Please rate the visual
     appeal of this site.
                                1%
                              3% 2%3%   8%        8%            14%                    21%                     16%               25%
       Avg Score: 7.6
          N*: 2291



                             0%               20%                         40%                    60%                      80%                   100%
  * N values exclude
   "Don't Know"                                             1         2   3        4    5    6   7         8     9   10



ForeSee Results, Inc. Confidential                                            10                                            Satisfaction Performance Report
Date Created: 06/01/2010




                                                            Ticketmaster Enterprise Browse
                                                          Navigation - Scores and Distributions
                                                              May 01, 2010 - May 31, 2010
                                                                     (FSR) Site=US
                                                                    (Avg. Score: 69)


  Please rate the number
   of clicks to get where
   you want on this site.          7%   3% 4%   5%        7%        7%          12%                 18%                   14%                 21%
        Avg Score: 7
          N*: 2291

    Please rate how well
     the site layout helps
    you find what you are
                                   6%   3% 3% 5%     6%        7%         12%                 17%                   17%                      24%
          looking for.
        Avg Score: 7.2
            N*: 2291

  Please rate the options
  available for navigating
          this site.               6% 3% 3% 5%       6%        8%             12%                 18%                16%                     23%
      Avg Score: 7.2
         N*: 2291


     Please rate how well
     the site is organized.
                               5% 2%3% 3% 6%          8%                13%                  19%                16%                         25%
        Avg Score: 7.5
            N*: 2291


                              0%                   20%                          40%                       60%                        80%                   100%
  * N values exclude
   "Don't Know"                                                     1    2      3        4    5     6     7     8     9         10



ForeSee Results, Inc. Confidential                                                  11                                                 Satisfaction Performance Report
Date Created: 06/01/2010




                                                        Ticketmaster Enterprise Browse
                                                       Search - Scores and Distributions
                                                          May 01, 2010 - May 31, 2010
                                                                 (FSR) Site=US
                                                                (Avg. Score: 72)

   Please rate how well
    the search feature
  helps you to narrow the
                                    6% 2%3% 4%   6%    6%       11%                 20%             17%                    26%
  results to find what you
            want.
     Avg Score: 7.4…

   Please rate how well
  the search results help
    you decide what to
                                    7% 2%3% 3% 6%      6%       11%             19%                 18%                    26%
          select.
      Avg Score: 7.4
         N*: 2291

       Please rate the
   organization of search
     results on this site.      5% 2%3% 3% 6%         6%    10%                19%                19%                      27%
       Avg Score: 7.6
          N*: 2291


         Please rate the
      relevance of search
       results on this site.    5% 2%3% 4% 5%         6%    10%           18%                     19%                      28%
         Avg Score: 7.6
            N*: 2291


                               0%                20%                  40%                     60%                    80%                   100%
  * N values exclude
   "Don't Know"                                             1     2   3         4     5   6   7         8   9   10



ForeSee Results, Inc. Confidential                                        12                                           Satisfaction Performance Report
Date Created: 06/01/2010




                                                          Ticketmaster Enterprise Browse
                                                    Site Performance - Scores and Distributions
                                                             May 01, 2010 - May 31, 2010
                                                                   (FSR) Site=US
                                                                  (Avg. Score: 76)


 Please rate the ability to
    load pages without
 getting error messages
                                   2%
                               5% 1% 3% 5%   5%     8%         16%                    21%                           36%
        on this site.
       Avg Score: 8
         N*: 2291



       Please rate the
    consistency of speed
    from page to page on
                                 1% 3% 5%
                               3% 2%         7%       11%                20%                    20%                       28%
          this site.
       Avg Score: 7.8
          N*: 2291




 Please rate how quickly
 pages load on this site.
                                  2%
                               4%1% 3% 6%     7%         11%             19%                    20%                       27%
     Avg Score: 7.8
        N*: 2291



                              0%              20%                    40%                    60%                    80%                   100%
  * N values exclude
   "Don't Know"                                           1    2     3        4   5    6    7         8   9   10



ForeSee Results, Inc. Confidential                                       13                                          Satisfaction Performance Report
Date Created: 06/01/2010




                                                         Ticketmaster Enterprise Browse
                                                      Satisfaction - Scores and Distributions
                                                            May 01, 2010 - May 31, 2010
                                                                   (FSR) Site=US
                                                                  (Avg. Score: 69)



   How does this site
 compare to your idea of
   an ideal website?               9%   3% 4% 4%   6%        7%         12%                      18%               16%                 22%
     Avg Score: 7
        N*: 2291




  How well does this site
       meet your
     expectations?                 8%   3% 3% 3% 6%     6%         9%                  18%                   19%                     24%
     Avg Score: 7.2
       N*: 2291




     What is your overall
     satisfaction with this
             site?                 8%   3% 3% 3% 6%     6%        10%                  18%                   19%                     26%
       Avg Score: 7.3
           N*: 2291



                              0%                20%                      40%                           60%                    80%                   100%
  * N values exclude
   "Don't Know"                                               1     2     3        4         5     6   7     8     9     10



ForeSee Results, Inc. Confidential                                            14                                                Satisfaction Performance Report
Date Created: 06/01/2010




                                                              Ticketmaster Enterprise Browse
                                                      Likelihood to Return - Scores and Distributions
                                                                May 01, 2010 - May 31, 2010
                                                                      (FSR) Site=US
                                                                     (Avg. Score: 78)




   How likely are you to
 return to this site to look
        for tickets?                     2%
                                    6% 2% 2% 4% 5%    7%       13%                15%                      44%
       Avg Score: 8
         N*: 2291




                               0%               20%                  40%                    60%                80%                   100%
  * N values exclude
   "Don't Know"                                            1    2    3        4     5   6   7     8   9   10



ForeSee Results, Inc. Confidential                                       15                                      Satisfaction Performance Report
Date Created: 06/01/2010




                                                          Ticketmaster Enterprise Browse
                                                     Purchase Online - Scores and Distributions
                                                            May 01, 2010 - May 31, 2010
                                                                  (FSR) Site=US
                                                                 (Avg. Score: 76)




   How likely are you to
     make an online
  purchase from this site
                                      3%
                                 7% 2% 2% 5%    5%     6%       13%                16%                          42%
       in the future?
      Avg Score: 7.9
          N*: 2291




                            0%                 20%                    40%                    60%                80%                       100%
  * N values exclude
   "Don't Know"                                             1   2     3        4   5     6   7     8   9   10



ForeSee Results, Inc. Confidential                                        16                                          Satisfaction Performance Report
Date Created: 06/01/2010




                                                      Ticketmaster Enterprise Browse
                                                   Recommend - Scores and Distributions
                                                        May 01, 2010 - May 31, 2010
                                                              (FSR) Site=US
                                                             (Avg. Score: 72)




   How likely are you to
  recommend this site to
     someone else?               10%   2%3%3% 5%    6%       7%       12%              16%                       37%
      Avg Score: 7.5
         N*: 2291




                            0%               20%                      40%                    60%                80%                   100%
  * N values exclude
   "Don't Know"                                          1        2   3        4   5   6     7     8   9   10



ForeSee Results, Inc. Confidential                                        17                                      Satisfaction Performance Report
Date Created: 06/01/2010




                                         Ticketmaster Enterprise Browse
                                       How frequently do you visit this site?
                                           May 01, 2010 - May 31, 2010
                                                 (FSR) Site=US
                                                    (N: 2291)




                                                            Daily
                                                             3%


                                                 Weekly
                                                  11%


                                                                        Three or four times per
                                                                                 year
                                     One or two times per                        27%
                                             year
                                             18%



                                          This is my first visit                  Monthly
                                                  19%                              22%




ForeSee Results, Inc. Confidential                                 18                             Satisfaction Performance Report
Date Created: 06/01/2010




                                         Ticketmaster Enterprise Browse
                                       How did you arrive at this site today?
                                           May 01, 2010 - May 31, 2010
                                                 (FSR) Site=US
                                                    (N: 2291)



                                                   Clicked on an
                                                  online/banner ad
                                                         4%




                                         Link from another
                                              website
                                                15%

                                                                     Typed the URL into my
                                     Found using a search                   browser
                                     engine (e.g. Google or                   40%
                                            Yahoo!)
                                              20%




                                                             Other
                                                             21%




ForeSee Results, Inc. Confidential                              19                           Satisfaction Performance Report
Date Created: 06/01/2010




                                           Ticketmaster Enterprise Browse
                                     Are you a registered user of My Ticketmaster?
                                              May 01, 2010 - May 31, 2010
                                                     (FSR) Site=US
                                                        (N: 2291)




                                                  Don't know
                                                     9%


                                          No
                                         19%




                                                                      Yes
                                                                      72%




ForeSee Results, Inc. Confidential                             20                    Satisfaction Performance Report
Date Created: 06/01/2010




                                                Ticketmaster Enterprise Browse
                   Which of the following Ticketmaster products or services are you aware of? Select all that
                                                             apply.
                                                  May 01, 2010 - May 31, 2010
                                                        (FSR) Site=US
                                                           (N: 2291)

          My Ticketmaster                                                                                       70%


 Weekly TicketAlert Email                                                 36%


      Interactive Seat Map                                          32%


    Recommended Events                                              31%


  Performer On Sale Alert                                25%


              Fan Reviews                               23%

         American Express
                                                  17%
            PreSale…

      Ability to use AMEX
                                            10%
     Membership rewards…

  Ticketmaster Blackberry
                                     5%
        Application

        None of the above                         17%


                             0%           10%     20%         30%          40%     50%         60%          70%             80%




ForeSee Results, Inc. Confidential                              21                                   Satisfaction Performance Report
Date Created: 06/01/2010




                                               Ticketmaster Enterprise Browse
                 Which of the following Ticketmaster products or services have you used or explored? Select
                                                         all that apply.
                                                 May 01, 2010 - May 31, 2010
                                                        (FSR) Site=US
                                                            (N: 2291)

          My Ticketmaster                                                                                              67%


      Interactive Seat Map                                             31%

       Weekly Ticket Alert
                                                                  29%
            Email

    Recommended Events                                     25%


              Fan Reviews                          18%


  Performer On Sale Alert                         18%

         American Express
                                           8%
            PreSale…

      Ability to use AMEX
                                      3%
     Membership rewards…

  Ticketmaster Blackberry
                                     2%
        Application

        None of the above                          19%


                             0%            10%    20%            30%         40%         50%           60%               70%




ForeSee Results, Inc. Confidential                           22                                   Satisfaction Performance Report
Date Created: 06/01/2010




                                                 Ticketmaster Enterprise Browse
                                     Please rate your impression of the Ticketmaster brand.
                                                   May 01, 2010 - May 31, 2010
                                                         (FSR) Site=US
                                                            (N: 2291)
                                                            Mean: 7.1

  1 = Not At All Favorable                                8%


                           2               4%


                           3                4%


                           4          3%


                           5                         7%


                           6                          7%


                           7                                         11%


                           8                                                              17%


                           9                                                       15%


      Very Favorable = 10                                                                                         23%


                Don't know             3%


                               0%               5%             10%               15%            20%                     25%




ForeSee Results, Inc. Confidential                             23                                Satisfaction Performance Report
Date Created: 06/01/2010




                                                    Ticketmaster Enterprise Browse
                                          Please rate the reliability of the Ticketmaster brand.
                                                      May 01, 2010 - May 31, 2010
                                                              (FSR) Site=US
                                                                (N: 2291)
                                                                Mean: 7.7

     1 = Not At All Reliable                      5%


                           2         2%


                           3          2%


                           4         2%


                           5                      5%


                           6                      5%


                           7                                9%


                           8                                                          17%


                           9                                                                18%


        Very Reliable = 10                                                                                            28%


                Don't know                        5%


                               0%            5%              10%             15%             20%     25%                  30%




ForeSee Results, Inc. Confidential                                  24                             Satisfaction Performance Report
Date Created: 06/01/2010




                                                Ticketmaster Enterprise Browse
                      How easy is it to manage your account on this site (sign up for emails, set favorites or
                                                       preferences etc)?
                                                  May 01, 2010 - May 31, 2010
                                                        (FSR) Site=US
                                                           (N: 2291)
                                                           Mean: 7.7
        1 = Not At All Easy                4%


                           2         2%


                           3          2%


                           4         2%


                           5                5%


                           6                5%


                           7                             9%


                           8                                                    16%


                           9                                                       16%


            Very Easy = 10                                                                                  24%


                Don't know                                                   15%


                               0%          5%             10%             15%             20%             25%                  30%




ForeSee Results, Inc. Confidential                               25                                     Satisfaction Performance Report
Date Created: 06/01/2010




                                               Ticketmaster Enterprise Browse
                  How do you typically learn about events that you would like to attend? Please select all that
                                                             apply.
                                                 May 01, 2010 - May 31, 2010
                                                        (FSR) Site=US
                                                           (N: 2291)

               This website                                                                                              47%


                      Radio                                                                                     43%


              From a friend                                                             31%


           Marketing email                                           21%


           Print advertising                                         20%


               Fan website                                       20%


                Print article                          14%


   Other websites, please
                                               8%
          specify


     Other, please specify                6%


                                0%   5%        10%   15%       20%         25%    30%         35%    40%        45%          50%




ForeSee Results, Inc. Confidential                              26                                    Satisfaction Performance Report
Date Created: 06/01/2010




                                                Ticketmaster Enterprise Browse
                                     What is your primary reason for visiting this site today?
                                                   May 01, 2010 - May 31, 2010
                                                         (FSR) Site=US
                                                            (N: 2291)

                                             Other, please specify
                                                      8%       Find general
                                                                 information
                                                                about this site
                                                                     1%




                                             Browse for event
                                                  ideas
                                                   16%


                                            Research a specific                   Purchase tickets
                                                  event                                57%
                                                  18%




ForeSee Results, Inc. Confidential                                     27                            Satisfaction Performance Report
Date Created: 06/01/2010




                                             Ticketmaster Enterprise Browse
                                     What type of event are you purchasing tickets for?
                                                May 01, 2010 - May 31, 2010
                                                      (FSR) Site=US
                                                          (N: 1312)



                                                        Other, please
                                                           specify
                                                    Family   3%
                                                     4%



                                               Sports
                                                12%




                                         Arts & Theatre
                                              17%
                                                                           Music
                                                                           64%




ForeSee Results, Inc. Confidential                               28                       Satisfaction Performance Report
Date Created: 06/01/2010




                                              Ticketmaster Enterprise Browse
                                     What type of event are you researching tickets for?
                                                May 01, 2010 - May 31, 2010
                                                       (FSR) Site=US
                                                          (N: 411)



                                                       Other, please
                                                           specify
                                                    Family
                                                             3%
                                                     4%


                                                 Sports
                                                  8%


                                          Arts & Theatre
                                                8%




                                                                        Music
                                                                        77%




ForeSee Results, Inc. Confidential                              29                         Satisfaction Performance Report
Date Created: 06/01/2010




                                                    Ticketmaster Enterprise Browse
                                     Were you able to accomplish what you intended to on the site?
                                                      May 01, 2010 - May 31, 2010
                                                            (FSR) Site=US
                                                               (N: 2291)




                                                          Don't know
                                                             6%




                                                 No
                                                28%




                                                                                Yes
                                                                                66%




ForeSee Results, Inc. Confidential                                 30                                Satisfaction Performance Report
Date Created: 06/01/2010




                                                   Ticketmaster Enterprise Browse
                           Please rate the following attributes on this site: The range and variety of tickets
                                                      May 01, 2010 - May 31, 2010
                                                             (FSR) Site=US
                                                                (N: 2291)
                                                               Mean: 7.5

                   1 = Poor                         5%


                           2              3%


                           3         2%


                           4              3%


                           5                        5%


                           6                             6%


                           7                                        10%


                           8                                                                19%


                           9                                                         15%


             Excellent = 10                                                                                      24%


                Don't know                                    7%


                               0%              5%                  10%         15%           20%             25%                  30%




ForeSee Results, Inc. Confidential                                        31                               Satisfaction Performance Report
Date Created: 06/01/2010




                                                    Ticketmaster Enterprise Browse
                                     The ticket descriptions (i.e. Platinum, Premium, Adult, Family).
                                                       May 01, 2010 - May 31, 2010
                                                              (FSR) Site=US
                                                                 (N: 2291)
                                                                 Mean: 7.4

                   1 = Poor                       5%


                           2            2%


                           3            2%


                           4              3%


                           5                           6%


                           6                           6%


                           7                                         10%


                           8                                                                       17%


                           9                                                         14%


             Excellent = 10                                                                                          22%


                Don't know                                                          14%


                               0%               5%                 10%                15%                20%                     25%




ForeSee Results, Inc. Confidential                                  32                                    Satisfaction Performance Report
Date Created: 06/01/2010




                                                         Ticketmaster Enterprise Browse
                                                                The seating maps
                                                           May 01, 2010 - May 31, 2010
                                                                 (FSR) Site=US
                                                                    (N: 2291)
                                                                    Mean: 7.3

                   1 = Poor                         5%


                           2         2%


                           3              3%


                           4               4%


                           5                             6%


                           6                                  7%


                           7                                             11%


                           8                                                           16%


                           9                                                     15%


             Excellent = 10                                                                         24%


                Don't know                           6%


                               0%              5%                  10%         15%           20%     25%                  30%




ForeSee Results, Inc. Confidential                                       33                        Satisfaction Performance Report
Date Created: 06/01/2010




                                             Ticketmaster Enterprise Browse
                                     Did you make a purchase during your visit today?
                                               May 01, 2010 - May 31, 2010
                                                     (FSR) Site=US
                                                        (N: 2291)




                                             Yes
                                             32%




                                                                         No
                                                                        68%




ForeSee Results, Inc. Confidential                          34                          Satisfaction Performance Report
Date Created: 06/01/2010




                                                Ticketmaster Enterprise Browse
                      While purchasing your tickets, did you use an interactive seat map that allowed you to
                                                   choose your actual seats?
                                                  May 01, 2010 - May 31, 2010
                                                          (FSR) Site=US
                                                             (N: 584)




                                                Yes
                                                31%




                                                                              No
                                                                             69%




ForeSee Results, Inc. Confidential                              35                                    Satisfaction Performance Report
Date Created: 06/01/2010




                                                  Ticketmaster Enterprise Browse
                     When you made your ticket purchase, did you take advantage of a special promotion or
                     discount such as a 2 for 1 offer, family fun discount, deal of the week, or a holiday offer?
                                                    May 01, 2010 - May 31, 2010
                                                            (FSR) Site=US
                                                                  (N:




                                                           Yes
                                                           10%




                                                                        No
                                                                       90%




ForeSee Results, Inc. Confidential                                36                                     Satisfaction Performance Report
Date Created: 06/01/2010




                                                   Ticketmaster Enterprise Browse
                                          How did you hear about the promotion or discount?
                                                     May 01, 2010 - May 31, 2010
                                                            (FSR) Site=US
                                                               (N: 43)


          A link on this site                                                                                         37%


        Email from this site                                             19%


  Link on another website                                                19%


     Email from the venue                       7%


          Email from the
                                           5%
       artist/team or group


                      TV ad                5%


                      Other                5%


 Newspaper/magazine ad               2%


                   Radio ad          2%


                                0%        5%         10%       15%        20%        25%      30%          35%              40%




ForeSee Results, Inc. Confidential                                37                                Satisfaction Performance Report
Date Created: 06/01/2010




                                                    Ticketmaster Enterprise Browse
                                Please indicate how the promotion influenced your purchase on this site.
                                                      May 01, 2010 - May 31, 2010
                                                            (FSR) Site=US
                                                                (N: 43)


                                                               Both - I purchased more
                                                             tickets and more expensive
                                                                         tickets
                                              I purchased more             3%
                                              expensive tickets
                                                     9%


                           I purchased more tickets
                                     9%




                                                                                   I purchased tickets
                                                      No difference                   because of the
                                                          23%                           promotion
                                                                                           56%




ForeSee Results, Inc. Confidential                                          38                             Satisfaction Performance Report
Date Created: 06/01/2010




                                            Ticketmaster Enterprise Browse
                                           How did you purchase your tickets?
                                              May 01, 2010 - May 31, 2010
                                                     (FSR) Site=US
                                                        (N: 140)


                                     I chose my own exact seats
                                       using an interactive seat
                                      map (i.e. Section 101, Row
                                          A, Seats 1 and 2)
                                                 16%




                                                                     I selected a quantity
                                                                   and the site offered me
                                                                   its best available seats
                                                                              84%




ForeSee Results, Inc. Confidential                                 39                         Satisfaction Performance Report
Date Created: 06/01/2010




                                                      Ticketmaster Enterprise Browse
                                           Please rate the ease of using the interactive seat map.
                                                         May 01, 2010 - May 31, 2010
                                                               (FSR) Site=US
                                                                   (N: 300)
                                                                  Mean: 7.9

                   1 = Poor                    4%


                           2         1%


                           3          2%


                           4              3%


                           5                   4%


                           6                        5%


                           7                                    10%


                           8                                                15%


                           9                                          13%


             Excellent = 10                                                                                         30%


                Don't know                                            13%


                               0%              5%         10%           15%          20%             25%        30%               35%




ForeSee Results, Inc. Confidential                                    40                                   Satisfaction Performance Report
Date Created: 06/01/2010




                                                 Ticketmaster Enterprise Browse
                        Please indicate how the interactive seat map influenced your purchase on this site.
                                                    May 01, 2010 - May 31, 2010
                                                           (FSR) Site=US
                                                              (N: 300)


                                                           Both - I purchased
                                                          more tickets and more
                                                            expensive tickets
                                                                    6%
                                     I purchased more
                                     expensive tickets
                                            12%




                                                  I purchased more
                                                        tickets
                                                          13%

                                                                                  No difference
                                                                                      69%




ForeSee Results, Inc. Confidential                                       41                           Satisfaction Performance Report
Date Created: 06/01/2010




                                                     Ticketmaster Enterprise Browse
                                     How did you become aware of the event you purchased tickets for?
                                                       May 01, 2010 - May 31, 2010
                                                             (FSR) Site=US
                                                                 (N: 724)


              From a friend                                                                              19%


                      Radio                                                                             19%


               This website                                                                15%


           Marketing email                                          10%


               Fan website                                          9%


           Print advertising                            6%


                Print article                    4%


     Other website, please
                                                             7%
            specify


                      Other                                               11%


                                0%                5%               10%               15%                 20%                         25%




ForeSee Results, Inc. Confidential                                  42                                        Satisfaction Performance Report
Date Created: 06/01/2010




                                                        Ticketmaster Enterprise Browse
                                              Please rate the overall purchase process on this site.
                                                           May 01, 2010 - May 31, 2010
                                                                  (FSR) Site=US
                                                                      (N: 724)
                                                                    Mean: 7.7

                   1 = Poor                        4%


                           2                  3%


                           3             1%


                           4                   3%


                           5                            6%


                           6                                 6%


                           7                                            11%


                           8                                                                           21%


                           9                                                                 18%


             Excellent = 10                                                                                               27%


                Don't know          0%


                               0%                  5%             10%            15%            20%            25%                  30%




ForeSee Results, Inc. Confidential                                        43                                 Satisfaction Performance Report
Date Created: 06/01/2010




                                                 Ticketmaster Enterprise Browse
                       Please rate the usefulness of the clock indicating the time remaining during the ticket
                                                         selection process.
                                                    May 01, 2010 - May 31, 2010
                                                           (FSR) Site=US
                                                              (N: 724)
                                                             Mean: 7.4
                   1 = Poor                          6%


                           2               4%


                           3              3%


                           4          3%


                           5                        6%


                           6                         6%


                           7                              8%


                           8                                                  18%


                           9                                           14%


             Excellent = 10                                                                                      30%


                Don't know           2%


                               0%              5%          10%     15%           20%           25%           30%               35%




ForeSee Results, Inc. Confidential                                44                                    Satisfaction Performance Report
Date Created: 06/01/2010




                                                  Ticketmaster Enterprise Browse
                           Were you aware that you could log in to your account before making a purchase?
                                                    May 01, 2010 - May 31, 2010
                                                           (FSR) Site=US
                                                               (N: 724)



                                                         I am not a
                                                    registered member
                                                            8%




                                               No
                                              32%


                                                                                Yes
                                                                                60%




ForeSee Results, Inc. Confidential                                 45                                Satisfaction Performance Report
Date Created: 06/01/2010




                                                    Ticketmaster Enterprise Browse
                                     Please rate the ease of logging in to complete your purchase.
                                                      May 01, 2010 - May 31, 2010
                                                              (FSR) Site=US
                                                                 (N: 664)
                                                                 Mean: 8

                   1 = Poor           2%


                           2         2%


                           3          2%


                           4          2%


                           5                5%


                           6                    5%


                           7                          8%


                           8                                                    18%


                           9                                                    18%


             Excellent = 10                                                                                           32%


                Don't know                 4%


                               0%          5%          10%          15%           20%          25%        30%               35%




ForeSee Results, Inc. Confidential                                 46                                Satisfaction Performance Report
Date Created: 06/01/2010




                                                           Ticketmaster Enterprise Browse
                         Please rate the clarity of the site in directing you to customer support, if necessary, after your
                                                                       purchase.
                                                             May 01, 2010 - May 31, 2010
                                                                     (FSR) Site=US
                                                                        (N: 724)
                                                                       Mean: 7.5
                   1 = Poor                     5%


                           2              3%


                           3         2%


                           4               3%


                           5               3%


                           6                         6%


                           7                                     9%


                           8                                                         14%


                           9                                                12%


             Excellent = 10                                                                                                   23%


                Don't know                                                                                       21%


                               0%               5%                10%                 15%                20%                      25%




ForeSee Results, Inc. Confidential                                 47                                      Satisfaction Performance Report
Date Created: 06/01/2010




                                                   Ticketmaster Enterprise Browse
                                                 Which delivery option did you choose?
                                                      May 01, 2010 - May 31, 2010
                                                             (FSR) Site=US
                                                                (N: 724)


                 Ticket Fast                                                                           51%


               Regular mail                                                      31%


    Venue pick up/will call               7%


                      Other          3%


                        UPS          2%


       Paperless Ticketing           2%


                     Fed Ex          2%


     Retail location pick up         2%


           Special Delivery     0%


                               0%          10%              20%            30%           40%     50%                  60%




ForeSee Results, Inc. Confidential                                 48                          Satisfaction Performance Report
Date Created: 06/01/2010




                                           Ticketmaster Enterprise Browse
                                     Have you purchased from this site in the past?
                                             May 01, 2010 - May 31, 2010
                                                   (FSR) Site=US
                                                      (N: 2291)




                                                      Don't know
                                                         3%




                                             No
                                            22%




                                                                      Yes
                                                                      75%




ForeSee Results, Inc. Confidential                          49                        Satisfaction Performance Report
Date Created: 06/01/2010




                                                  Ticketmaster Enterprise Browse
                             Have you contacted customer service by phone or email in the past 30 days?
                                                    May 01, 2010 - May 31, 2010
                                                          (FSR) Site=US
                                                             (N: 2291)
                                                         Yes, by phone and email
                                                                   1%
                                                                              Don't know
                                                                                 1%
                                                           Yes, by email
                                                                3%
                                         Yes, by phone
                                              7%




                                                                             No
                                                                            88%




ForeSee Results, Inc. Confidential                                    50                             Satisfaction Performance Report
Date Created: 06/01/2010




                                                Ticketmaster Enterprise Browse
                 In the past 30 days, why did you contact customer service by phone and/or email? (Select all
                                                          that apply)
                                                  May 01, 2010 - May 31, 2010
                                                        (FSR) Site=US
                                                            (N: 262)


      To make a purchase                                                                                       34%




     To resolve a problem
     with a recently placed                                                                26%
              order



       To request more
                                                                               22%
  information about events



       To report difficulties
        encountered while                                          16%
        purchasing online




                      Other                                 14%



                                0%   5%        10%         15%           20%         25%         30%          35%             40%




ForeSee Results, Inc. Confidential                            51                                       Satisfaction Performance Report
Date Created: 06/01/2010




                                                  Ticketmaster Enterprise Browse
                                Was your problem resolved as a result of contacting customer service?
                                                    May 01, 2010 - May 31, 2010
                                                          (FSR) Site=US
                                                               (N: 69)




                                                         Don't know
                                                            7%




                                               No
                                              36%
                                                                                 Yes
                                                                                 57%




ForeSee Results, Inc. Confidential                                    52                                Satisfaction Performance Report
Date Created: 06/01/2010




                                                     Ticketmaster Enterprise Browse
                                What is your overall satisfaction with your customer service experience?
                                                       May 01, 2010 - May 31, 2010
                                                               (FSR) Site=US
                                                                  (N: 262)
                                                                 Mean: 6.8

        1=Very dissatisfied                                                 16%


                           2               3%


                           3           3%


                           4           3%


                           5            3%


                           6                           8%


                           7                      6%


                           8                                       13%


                           9                                    12%


          Very satisfied=10                                                                                         30%


                Don't know            2%


                               0%            5%         10%           15%         20%          25%              30%               35%




ForeSee Results, Inc. Confidential                                 53                                      Satisfaction Performance Report
Date Created: 06/01/2010




                                                Ticketmaster Enterprise Browse
                    Which ONE of the following do you consider to be most influential in your ticket purchase
                                                          decisions?
                                                  May 01, 2010 - May 31, 2010
                                                        (FSR) Site=US
                                                           (N: 2291)

               Ticket prices                                                                                     31%

       Schedule dates and
                                                                                   18%
             times

    Quality of seat location                                          11%

            General Ticket
                                                                9%
             availability
  Location of the venue in
                                                           8%
   relation to your home
       Ability to select your
                                                          7%
                seats

         Event information                           6%


              Fan Reviews                 2%

            Availability of
                                      1%
         premium/platinum…
        Venue information
                                     1%
       (directions, parking)

     Other, please specify                      5%


                                0%             5%               10%          15%    20%     25%           30%               35%




ForeSee Results, Inc. Confidential                                          54                       Satisfaction Performance Report
Date Created: 06/01/2010




                                            Ticketmaster Enterprise Browse
                                     How many events do you typically attend in a year?
                                               May 01, 2010 - May 31, 2010
                                                     (FSR) Site=US
                                                        (N: 2291)




                                               More than 20
                                                   6%
                                                              None
                                                               4%

                                               11 to 20
                                                 7%
                                                                            3 to 5
                                                                            39%

                                         6 to 10
                                          18%




                                                              1 to 2
                                                              26%




ForeSee Results, Inc. Confidential                                     55                 Satisfaction Performance Report
Date Created: 06/01/2010




                                           Ticketmaster Enterprise Browse
                                               Please select your age.
                                             May 01, 2010 - May 31, 2010
                                                   (FSR) Site=US
                                                      (N: 2291)


                                               Prefer not to respond
                                                        2%
                                     65 and over Under 18
                                         3%          3%




                                           18 - 24                     45 - 54
                                            11%                         27%




                                     55 - 64
                                      15%



                                                                       35 - 44
                                                                        22%
                                                     25 - 34
                                                      17%




ForeSee Results, Inc. Confidential                             56                Satisfaction Performance Report
Date Created: 06/01/2010




                                            Ticketmaster Enterprise Browse
                                               Please select your gender.
                                              May 01, 2010 - May 31, 2010
                                                     (FSR) Site=US
                                                       (N: 2291)




                                                 Prefer not to respond
                                                          3%




                                     Male
                                     42%
                                                                         Female
                                                                          55%




ForeSee Results, Inc. Confidential                           57                   Satisfaction Performance Report
Date Created: 06/01/2010




                                                     Ticketmaster Enterprise Browse
                                 Including yourself, how many people currently live in your household?
                                                       May 01, 2010 - May 31, 2010
                                                             (FSR) Site=US
                                                                (N: 2291)



                                                   Prefer not to respond
                                                            6%
                                                                    8 or more
                                                                       1%



                                                         1
                                                        11%




                                               5 to 7
                                               14%


                                                                                2 to 4
                                                                                68%




ForeSee Results, Inc. Confidential                                      58                               Satisfaction Performance Report
Date Created: 06/01/2010




                                            Ticketmaster Enterprise Browse
                 Do any members of your household fall into the following age brackets? Select all that apply.
                                              May 01, 2010 - May 31, 2010
                                                      (FSR) Site=US
                                                         (N: 2291)



        None of the above                                                                                      53%




                    12 to 17                                     23%




                     6 to 11                         16%




                    Under 6                    11%




     Prefer not to respond                    10%



                               0%       10%                20%         30%            40%             50%                  60%




ForeSee Results, Inc. Confidential                               59                                 Satisfaction Performance Report
Date Created: 06/01/2010




                                            Ticketmaster Enterprise Browse
                                     Which category reflects your household income?
                                               May 01, 2010 - May 31, 2010
                                                     (FSR) Site=US
                                                         (N: 2291)




                                                  $125,000 - $149,999
                                                          5%
                                           Under $25,000
                                                6%




                                           $100,000 -
                                            $124,999
                                              10%
                                                                   Prefer not to respond
                                                                           29%
                                        $150,000 or more
                                              11%

                                                                       $50,000 - $74,999
                                                                             14%
                                              $75,000 -
                                               $99,999
                                                12%        $25,000 -
                                                            $49,999
                                                             13%




ForeSee Results, Inc. Confidential                            60                           Satisfaction Performance Report
Date Created: 06/01/2010




                                                                        Other way you learn about
                 Satisfaction
    Date                             Which website?   Other websites     events you would like to       Other primary reason
                    Score
                                                                                 attend:



 05/01/2010            96




                                                                                                    try to get a refund, which I'm
 05/01/2010            11                                              my own research              beginning to think is hopeless

 05/01/2010           100




 05/01/2010            74

 05/01/2010            70

 05/01/2010           100

 05/01/2010            93
 05/01/2010           100

 05/01/2010            74




ForeSee Results, Inc. Confidential                               61                                              Satisfaction Performance Report
Date Created: 06/01/2010




 05/01/2010            67




 05/01/2010            11
 05/01/2010            78



 05/01/2010            56




 05/01/2010            89



 05/01/2010             0
 05/01/2010            89            Live Nation
 05/01/2010            85

 05/01/2010            85




ForeSee Results, Inc. Confidential                 62   Satisfaction Performance Report
Date Created: 06/01/2010




 05/01/2010            44




                                          I'm trying to find concerts for a
                                          specific date range. Location
 05/01/2010            11                 is irrelevant
 05/01/2010            78
 05/01/2010           100




ForeSee Results, Inc. Confidential   63                  Satisfaction Performance Report
Date Created: 06/01/2010




 05/01/2010            70



 05/01/2010             0
                                                                                                  To print tickets that I had
 05/01/2010            96                                                                         purchased




 05/01/2010            89                              NY Times reviews
 05/01/2010            89




 05/01/2010            37                                                      Bands's websites

 05/01/2010            78
 05/01/2010            96
 05/01/2010           100            rogerwaters.com
 05/01/2010           100
 05/01/2010            78




ForeSee Results, Inc. Confidential                                        64                                    Satisfaction Performance Report
Date Created: 06/01/2010




 05/01/2010             0




 05/01/2010            11            OC fair


 05/01/2010            33


 05/01/2010            52                                                       friends




 05/01/2010           100
 05/01/2010            70
 05/01/2010           100



 05/01/2010           100




 05/01/2010           100
 05/01/2010            67
 05/01/2010             0


 05/01/2010            89                             Facebook, eventful

 05/01/2010            56

 05/01/2010            78            93.7 the arrow

 05/01/2010            67


ForeSee Results, Inc. Confidential                                         65             Satisfaction Performance Report
Date Created: 06/01/2010



 05/01/2010            56




 05/01/2010            37                                  Pollstar

 05/01/2010           100



 05/01/2010           100
 05/01/2010            85                                                  refund
 05/01/2010            89



 05/01/2010            78
 05/01/2010            56




 05/01/2010            15            Broadway in Chicago


 05/01/2010            26




 05/01/2010            52




ForeSee Results, Inc. Confidential                                    66            Satisfaction Performance Report
Date Created: 06/01/2010




 05/01/2010            41




 05/01/2010            33

 05/01/2010             0            ROME BRAVES                  DIFFERENT ONES
 05/01/2010            78


                                     Caesars Casino at Atlantic
 05/01/2010             7            City, NJ




 05/01/2010             0
 05/01/2010            30

 05/01/2010            18            teamcoco.com
 05/01/2010            89
 05/01/2010            81

 05/01/2010            78


ForeSee Results, Inc. Confidential                                                 67   Satisfaction Performance Report
Date Created: 06/01/2010



 05/01/2010            37            the wiggles


 05/01/2010            85

 05/01/2010            70
 05/01/2010           100

 05/01/2010            96

 05/01/2010           100
 05/02/2010            74
 05/02/2010           100
 05/02/2010            15
 05/02/2010            63                               Pollstar



 05/02/2010             4

 05/02/2010            89                                                         Eagles fan reviews


 05/02/2010            33                               MoJo, Q, Brooklyn Vegan
 05/02/2010           100

 05/02/2010           100                               UFC, Strikeforce          Check on status of tickets

 05/02/2010            59                                                         print tickets for an event
 05/02/2010            41            CIRQUE DE SOLEIL




 05/02/2010            85

 05/02/2010            96
 05/02/2010            67




ForeSee Results, Inc. Confidential                                         68                   Satisfaction Performance Report
Date Created: 06/01/2010




                                               print tickets, which didn't work
                                               and then I had to call customer
                                               service. told 2 min. wait it was
                                               about 8 and then got
                                               disconnected and had to call
                                               back. told 2 min wait and it
                                               was 9. now have to go to will
 05/02/2010            44                 tv   call to get tickets.
 05/02/2010            78




 05/02/2010             0

 05/02/2010            74
 05/02/2010            78
 05/02/2010            89
 05/02/2010            59


                                               tried to find out why my
                                               purchased tickets have been
 05/02/2010            11                      on hold for more than 24 hours

 05/02/2010            37


ForeSee Results, Inc. Confidential   69                      Satisfaction Performance Report
Date Created: 06/01/2010




 05/02/2010            89
 05/02/2010           100
 05/02/2010            52

 05/02/2010            74




 05/02/2010            63


 05/02/2010            85
 05/02/2010            85




 05/02/2010            78

 05/02/2010            78




 05/02/2010            48




ForeSee Results, Inc. Confidential   70   Satisfaction Performance Report
Date Created: 06/01/2010




                                                                   cancel Rolling Stone
 05/02/2010            22                                          subscription
 05/02/2010             0



 05/02/2010            89
 05/02/2010            70                     dave matthews
 05/02/2010           100


 05/02/2010            89

 05/02/2010            89

 05/02/2010            93            google   facebook
 05/02/2010            93


 05/02/2010           100




 05/02/2010            59
 05/02/2010            89


 05/02/2010            78


ForeSee Results, Inc. Confidential                            71                Satisfaction Performance Report
Date Created: 06/01/2010



 05/02/2010            85


 05/02/2010            56
 05/02/2010           100            riverbend
 05/02/2010            78

 05/02/2010           100




 05/02/2010            59


 05/02/2010             0            the wiggles home page
 05/02/2010            74




 05/02/2010            48

 05/02/2010            78            kinder la casino

 05/02/2010           100            Sammy Hagar RedRocker
 05/02/2010           100




 05/02/2010             0                                    ballet companies


 05/02/2010            56
 05/02/2010            63


 05/02/2010           100




ForeSee Results, Inc. Confidential                                              72   Satisfaction Performance Report
Date Created: 06/01/2010




 05/02/2010            26            Artists' sites   last.fm




 05/02/2010            30                             Facebook
 05/02/2010            85




                                                                                       check my purchase from
 05/02/2010            52                                                              phone order
 05/02/2010            85



 05/02/2010           100                                                 google.com
 05/03/2010            89




 05/03/2010            96



 05/03/2010            89                             Event Nation
 05/03/2010           100

 05/03/2010            78                                                 TV ads

 05/03/2010            85

 05/03/2010            44


ForeSee Results, Inc. Confidential                                   73                            Satisfaction Performance Report
Date Created: 06/01/2010




                                                                             Search Particular Band   Looking to see if an older band
 05/03/2010            30                        Pandora Internet Radio      Through Google           is touring this year.

 05/03/2010            44




 05/03/2010            15                        artists website
 05/03/2010            74

 05/03/2010            22                        TV. Adds

 05/03/2010            33




 05/03/2010            22                        LiveNation, Groovetickets

 05/03/2010            74
                                                                                                      I'm trying to buy a t shirt with
                                                                                                      my ticket, I have a ticket but
                                                                                                      now I need to purchase the t
 05/03/2010             4            lady gaga   lady gaga.com                                        shirt


 05/03/2010            56

 05/03/2010            96


ForeSee Results, Inc. Confidential                                   74                                              Satisfaction Performance Report
Date Created: 06/01/2010



 05/03/2010            85




 05/03/2010            78
 05/03/2010            93

 05/03/2010           100




                                                                    I do web searches for specific
                                                                    artists' concert tours and find
 05/03/2010            30                                           dates/venue information
 05/03/2010            89
 05/03/2010            89


 05/03/2010             0
 05/03/2010            74


 05/03/2010             0



 05/03/2010             4            Roger Wters the wall


 05/03/2010           100            website for a performer




 05/03/2010           100

 05/03/2010            89
 05/03/2010           100
 05/03/2010            74            MN Zoo


ForeSee Results, Inc. Confidential                             75                                     Satisfaction Performance Report
Date Created: 06/01/2010



 05/03/2010             0
 05/03/2010            78
 05/03/2010            15




 05/03/2010             0                                                          pollstar




 05/03/2010             0                                                          friends
 05/03/2010            48




 05/03/2010            96


 05/03/2010            37
 05/03/2010            11
 05/03/2010            67
 05/03/2010            85
 05/03/2010            41
 05/03/2010            56            kentucky horse park   thru club events



 05/03/2010            11
 05/03/2010           100




ForeSee Results, Inc. Confidential                                            76              Satisfaction Performance Report
Date Created: 06/01/2010




 05/03/2010            74
 05/03/2010            70

 05/03/2010            59




 05/03/2010            11


 05/03/2010            78




                                     specific band websites and
 05/03/2010            37            their myspaces/facebooks
 05/03/2010            22                                         friends, word of mouth
 05/03/2010             7
 05/03/2010            85
 05/03/2010            74                                                                  Print tickets
 05/03/2010           100

 05/03/2010            30




ForeSee Results, Inc. Confidential                       77                                                Satisfaction Performance Report
Date Created: 06/01/2010




 05/03/2010            78

 05/03/2010           100




 05/03/2010            89            Minorleaguebaseball.com



 05/03/2010            41                                      live nation

 05/03/2010           100
 05/03/2010            74




 05/03/2010            41
 05/03/2010            85
 05/03/2010            74




 05/03/2010            89



 05/03/2010            33

 05/03/2010            85
 05/03/2010           100            icp official page


ForeSee Results, Inc. Confidential                                           78   Satisfaction Performance Report
Date Created: 06/01/2010



 05/03/2010            89
 05/03/2010            89



 05/03/2010           100

 05/03/2010           100            the san bernardino 66ers

 05/03/2010            89




 05/03/2010            70
 05/03/2010            63
 05/03/2010            56



 05/03/2010            15




ForeSee Results, Inc. Confidential                              79   Satisfaction Performance Report
Date Created: 06/01/2010




 05/03/2010            41


 05/03/2010            19
 05/03/2010            82            Jason Aldean
                                                    The official sites of the
 05/03/2010            81                           artist/team.

 05/03/2010           100                           toyota center
 05/03/2010            44




 05/03/2010           100            email



 05/03/2010             0            Terminal 5




 05/03/2010            15
 05/03/2010            85                                                       TV




 05/03/2010            56




ForeSee Results, Inc. Confidential                                         80        Satisfaction Performance Report
Date Created: 06/01/2010




 05/03/2010            0                                                         surfing
 05/03/2010           100

 05/03/2010            52

 05/03/2010            78                                        pollstar

 05/03/2010            81
 05/03/2010            82

 05/03/2010            96



 05/03/2010            52


 05/03/2010           100

 05/03/2010           100

 05/03/2010            74



 05/03/2010            81

 05/03/2010            74

 05/03/2010            93



 05/03/2010            11            www.noneofyourbeezwaz.org




ForeSee Results, Inc. Confidential                                          81             Satisfaction Performance Report
Date Created: 06/01/2010


                                                                                                          Checking on San Jose Sharks
 05/03/2010            70            San Jose Sharks!!!                                                   tickets.

                                                                          Ad/Info from Bancorp South in
 05/04/2010            85            msn home page                        Tupelo
 05/04/2010             4
 05/04/2010            89            Wind Creek Casino



 05/04/2010            22



 05/04/2010            78




 05/04/2010            33                                 blogs
 05/04/2010            70
 05/04/2010            78            hampton coliseum
 05/04/2010            96
 05/04/2010            67
 05/04/2010            78




 05/04/2010            52                                 Facebook
 05/04/2010            89
 05/04/2010            44
 05/04/2010            93

 05/04/2010            44            Mayhem fest

 05/04/2010           100

 05/04/2010             0

 05/04/2010            96




ForeSee Results, Inc. Confidential                                   82                                               Satisfaction Performance Report
Date Created: 06/01/2010


                                                                                                          Find seating chart for
 05/04/2010            93                                  Revolver, Mayhem Fest                          Mansfeild Comcast Center



                                                                                                          Print my tickets for tonight's
 05/04/2010            89                                                                                 concert
 05/04/2010           100

 05/04/2010           100


 05/04/2010            7
 05/04/2010           100

 05/04/2010            22                                                                   television.
 05/04/2010            96
 05/04/2010            85

 05/04/2010            74


 05/04/2010             0
 05/04/2010            56

 05/04/2010            93                                                                                 Print tickets


 05/04/2010            78



                                                           direct websites of theatres or
 05/04/2010             0            broadway in chicago   baseball teams

 05/04/2010           100

                                                                                                          TO SEE IF MY TICKETS GOT
 05/04/2010            96                                                                                 MAILED OUT.
 05/04/2010           100




 05/04/2010             7                                                                   Friends


ForeSee Results, Inc. Confidential                                              83                                        Satisfaction Performance Report
Date Created: 06/01/2010




 05/04/2010           100            eventful.com
 05/04/2010            85

 05/04/2010           100
                                                                                                I want to unsubscribe from this
                                                                                                website and the website is not
 05/04/2010             0                                                                       letting me do that
 05/04/2010            89
 05/04/2010           100

 05/04/2010            82                           Rabobank Arena




 05/04/2010            70
 05/04/2010            70
 05/04/2010            78
                                                                                                check on my tickets that i
 05/04/2010            70                                                                       havent recieved
 05/04/2010            70
 05/04/2010           100            live nation                          Dallas Morning News


 05/05/2010           100

 05/05/2010           100                                                 tv




ForeSee Results, Inc. Confidential                                   84                                       Satisfaction Performance Report
Date Created: 06/01/2010




 05/05/2010             0
 05/05/2010            48            facebook

 05/05/2010           100


                                     american express corporate
 05/05/2010            45            site

                                                                       wanting to know where my
                                                                       tickets are for a concert I am
                                                                       attending next week saturday.
 05/05/2010            78                                              I ordered them a month ago.

 05/05/2010           100
 05/05/2010            81

 05/05/2010           100
 05/05/2010            70
 05/05/2010             0            grand victoria
 05/05/2010            70
 05/05/2010           100
 05/05/2010           100
 05/05/2010            89
 05/05/2010            70
 05/05/2010            89                                              Print tickets
 05/05/2010            82




ForeSee Results, Inc. Confidential                                85                   Satisfaction Performance Report
Date Created: 06/01/2010




 05/05/2010            78


 05/05/2010            44
 05/05/2010            48

 05/05/2010            78

 05/05/2010            33                                              Ads
 05/05/2010            15




 05/05/2010             7
 05/05/2010            85


 05/05/2010            89

 05/05/2010            41            Ewrestlingnews.com
 05/05/2010            41




 05/05/2010            55            Rolling Stone Online, Antiquiet


ForeSee Results, Inc. Confidential                        86                 Satisfaction Performance Report
Date Created: 06/01/2010




                                     comedy connection/Wilbur
 05/05/2010            41            Theater
 05/05/2010             0
 05/05/2010            78
 05/05/2010            89




                                     Jack Johnson. No other way to
                                     purchase tickets for his
                                     concert. Otherwise, I'd never
                                     use Ticketmaster.com ever
 05/05/2010             0            again.
 05/05/2010            85
                                                                                        Print tickets previously
 05/05/2010            63                                                               purchased.

 05/05/2010            82
 05/05/2010            78

 05/05/2010            85                                            Live Nation



 05/05/2010             0            meat loaf website
 05/05/2010            81




 05/05/2010            67
 05/05/2010            78

 05/05/2010             0
 05/05/2010            78

 05/05/2010            59


ForeSee Results, Inc. Confidential                                                 87                 Satisfaction Performance Report
Date Created: 06/01/2010



 05/05/2010            70
 05/05/2010            85




 05/05/2010            70


 05/05/2010            96
 05/05/2010            78
 05/05/2010            89            bethel woods.org


 05/05/2010            0
 05/05/2010           100




 05/05/2010            11            Dallas Cowboy Stadium
                                                                  download previously
 05/05/2010            63                                         purchased tickets
 05/05/2010            96            santana.com




 05/05/2010            67
 05/05/2010           100                                         Print tickets.
 05/05/2010           100

 05/05/2010            70




ForeSee Results, Inc. Confidential                           88                    Satisfaction Performance Report
Date Created: 06/01/2010




 05/05/2010             0            broadwaybox.com

 05/05/2010            63                                                              print tickets
 05/05/2010            33            my e-mail              television


 05/05/2010            82

 05/05/2010           100

                                                            i check ticketmaster.com
 05/05/2010            85                                   almost everyday.           to check for latin conserts.




 05/05/2010            33
 05/05/2010            67


ForeSee Results, Inc. Confidential                     89                                              Satisfaction Performance Report
Date Created: 06/01/2010



 05/05/2010           100
 05/05/2010           100

 05/05/2010            89


 05/05/2010            37


 05/05/2010            56            Goo Goo Dolls             Word of mouth
 05/05/2010            55


 05/05/2010            85                                                      print tickets

 05/05/2010            85




 05/06/2010             0
 05/06/2010            89




 05/06/2010             0
 05/06/2010            89

 05/06/2010            93



 05/06/2010            48


 05/06/2010            56            redrocksonline.com

 05/06/2010            89




ForeSee Results, Inc. Confidential                        90                                   Satisfaction Performance Report
Date Created: 06/01/2010




 05/06/2010            89



 05/06/2010           100


 05/06/2010            86
 05/06/2010            89




 05/06/2010            33
 05/06/2010           100


 05/06/2010           100                                                                    FAN REVIEW
 05/06/2010            37
 05/06/2010            71


 05/06/2010            74

 05/06/2010            70                                                                    find my tix.s
 05/06/2010            67            rob thomas
 05/06/2010           100            ADF          DPAC
                                                              my best friend jerry. we txt
                                                              each other weekly about
 05/06/2010            85                                     upcoming shows.

 05/06/2010            78




 05/06/2010            41
 05/06/2010            44

 05/06/2010           100


ForeSee Results, Inc. Confidential                       91                                                  Satisfaction Performance Report
Date Created: 06/01/2010



 05/06/2010           100                                                                           Change mailiong address

 05/06/2010            93

 05/06/2010           100
 05/06/2010           100


 05/06/2010            89                                                                           print tickets

 05/06/2010           100

 05/06/2010           100            AEG All Live Access   AEG All Live Access




 05/06/2010             4            Miami Dolphins                                   NFL seasson
 05/06/2010           100
 05/06/2010            67

 05/06/2010           100




 05/06/2010            30
 05/06/2010           100
 05/06/2010            78
 05/06/2010            89




 05/06/2010            78




ForeSee Results, Inc. Confidential                                               92                                 Satisfaction Performance Report
Date Created: 06/01/2010




 05/06/2010            67




 05/06/2010            52

                                     live nation, band sites, posted
 05/06/2010            82            bills
 05/06/2010           100
                                     Yahoo, denverpost.com,
 05/06/2010            41            westword.com


 05/06/2010            89
 05/06/2010            74




 05/06/2010            67            websites of bands/artists
 05/06/2010            63
 05/06/2010           100                                              e mail alerts
 05/06/2010            82

 05/06/2010            70

                                                                                       Find retail Ticket Master sites
                                                                                       where I can pick up the tickets
 05/06/2010             0                                                              I purchased over the phone

 05/06/2010            96

 05/06/2010            81                                              television




ForeSee Results, Inc. Confidential                        93                                         Satisfaction Performance Report
Date Created: 06/01/2010




 05/06/2010            78
 05/06/2010            85
 05/06/2010            78
 05/06/2010            93




 05/06/2010            89


 05/06/2010            96


 05/06/2010            22
 05/06/2010            82                        Print tickets

 05/06/2010           100

 05/06/2010            85
 05/06/2010            81
 05/06/2010            96
 05/06/2010            70            espn

 05/06/2010            19



 05/06/2010            56


 05/06/2010           100




 05/06/2010            78


ForeSee Results, Inc. Confidential          94                   Satisfaction Performance Report
Date Created: 06/01/2010




 05/06/2010            96
 05/06/2010            37



 05/06/2010            70


 05/07/2010            96                                 tv
 05/07/2010            78

 05/07/2010            89            Ticketmaster
 05/07/2010            56


 05/07/2010            60            KC Wizards
 05/07/2010            85            Sandia Casino




 05/07/2010            52



 05/07/2010            30
 05/07/2010            52            ticketmaster




ForeSee Results, Inc. Confidential                   95        Satisfaction Performance Report
Date Created: 06/01/2010




 05/07/2010            56




 05/07/2010            41
 05/07/2010             0            ticketmaster


 05/07/2010            74                                                 to print my tickets
 05/07/2010            93
 05/07/2010           100
 05/07/2010           100
 05/07/2010           100
 05/07/2010            89


 05/07/2010            96

 05/07/2010           100
 05/07/2010           100                                      93x
 05/07/2010            63

 05/07/2010            93
 05/07/2010            19            Columbus Jazz Orchestra
 05/07/2010            15
 05/07/2010            74




ForeSee Results, Inc. Confidential                                   96                 Satisfaction Performance Report
Date Created: 06/01/2010


                                                                 Local websites like
                                                                 www.boston.com or
 05/07/2010            67                                        boston.parenthood.com




 05/07/2010            81
 05/07/2010           100
 05/07/2010            41            www.wamz.com

 05/07/2010            59                                                                pick up tickets
 05/07/2010            93



 05/07/2010            52

 05/07/2010           100

 05/07/2010             0
 05/07/2010            89
 05/07/2010           100
 05/07/2010            85

 05/07/2010            78
 05/07/2010            48
 05/07/2010           100


 05/07/2010            60
 05/07/2010            78


 05/07/2010            34                                        Artist websites
 05/07/2010           100
 05/07/2010            70




 05/07/2010            56            Spurs Season TicketHolder




ForeSee Results, Inc. Confidential                                                 97                  Satisfaction Performance Report
Date Created: 06/01/2010




 05/07/2010            40

 05/07/2010            89            My Email
 05/07/2010            48
 05/07/2010            22




 05/07/2010            59
 05/07/2010            74
 05/07/2010           100
 05/07/2010            78


 05/07/2010           100
 05/07/2010            93
 05/07/2010            52
 05/07/2010            89

 05/07/2010            71
 05/07/2010            56
 05/07/2010            89
 05/07/2010            78                            Check on tickets on account




ForeSee Results, Inc. Confidential              98                Satisfaction Performance Report
Date Created: 06/01/2010




 05/07/2010            71

 05/07/2010            59
 05/07/2010            96
 05/07/2010           100                            email




 05/07/2010            78                            facebook




 05/07/2010            96            facebook




 05/07/2010             0


 05/07/2010            38

 05/07/2010           100


ForeSee Results, Inc. Confidential              99              Satisfaction Performance Report
Date Created: 06/01/2010



 05/07/2010            78
 05/07/2010            11            Disney on Broadway
 05/07/2010            78
 05/07/2010            67

 05/07/2010            56




 05/07/2010            92




 05/07/2010             0            sullivan arena


 05/07/2010            59
                                     http://civictour.honda.com/tick
 05/07/2010            96            ets/                                    TV commercials
 05/08/2010            96
 05/08/2010            15




                                                                             look for events in the places I
 05/08/2010            11                                                    go to
 05/08/2010            56


ForeSee Results, Inc. Confidential                                     100                                     Satisfaction Performance Report
Date Created: 06/01/2010




 05/08/2010            85            okfordcenter.com
                                                                               i just want to buy a ticket for
                                                                               turkey vs us national team
                                                                               soccer game (but i could not
                                                                               get it becouse it is not gona
                                                                               given to me seat and price and
                                                                               any other think,it say not
                                                                               avaliable try again later:((( i
                                                                               wish i could find for this game
                                                                               4 tickets from 33$ thanks my
                                                                               e mail is
 05/08/2010            70                                                      burdanyaziniz@hotmail.com
 05/08/2010            71                               Music websites


 05/08/2010            23
 05/08/2010           100
 05/08/2010            81




 05/08/2010            52




 05/08/2010            48

 05/08/2010            11
 05/08/2010            89




ForeSee Results, Inc. Confidential                                       101                Satisfaction Performance Report
Date Created: 06/01/2010


                                                                                                                            to confirm Ticketmaster
                                                                                                                            swapped my tickets for an
                                                                                                                            event that had a venue change
 05/08/2010            11                                                                                                   per my request

 05/08/2010           100



 05/08/2010            81


 05/08/2010            89
 05/08/2010            78                                                                 tv
 05/08/2010            89            norahjones.com
 05/08/2010           100
 05/08/2010            77
                                                                                                                            How much the tickets were
 05/08/2010           100                                                                                                   going to cost.


 05/08/2010            89




 05/08/2010           100


 05/08/2010            89
 05/08/2010            77
 05/08/2010            89
                                                                                          dates listed at other concerts/
 05/08/2010            44                                                                 events


 05/08/2010            78

 05/08/2010            89            live nation                                                                            print my tickets
                                                            looking for good affordable
 05/08/2010           100            roger waters tickets   ticket
                                     KBCO Radio Concert
 05/08/2010            63            Schedule

 05/08/2010           100


ForeSee Results, Inc. Confidential                                              102                                                       Satisfaction Performance Report
Date Created: 06/01/2010



 05/08/2010            85
 05/08/2010           100            ticketmaster
                                                                                                          search for the best deals on
 05/08/2010            82                                                                                 tickets.



 05/08/2010            71                                 livenation         facebook fan page of event


 05/08/2010            89
 05/08/2010           100


 05/08/2010           100            margaritaville.com
 05/08/2010            48            Ticketmaster


 05/08/2010            0             winston-salem dash
 05/08/2010           100

 05/08/2010            93



 05/08/2010            41




ForeSee Results, Inc. Confidential                                     103                                             Satisfaction Performance Report
Date Created: 06/01/2010




                                                              websites of sports teams I
                                                              follow (Blackhawks, White
 05/08/2010            78            Chicago Blackhawks       Sox, Cubs)

 05/08/2010           100                                                                  television




 05/08/2010             0            98.1 baton rouge radio
 05/08/2010            30

 05/08/2010            89



 05/08/2010             0                                     google



 05/08/2010            33
 05/08/2010           100




ForeSee Results, Inc. Confidential                                                104                   Satisfaction Performance Report
Date Created: 06/01/2010




 05/08/2010             8
 05/08/2010            78


 05/08/2010             0            American Express
                                                        just cruising on the
                                                        web...google is my biggest
                                                        lead on anything and
                                                        everything. I usually jump
                                                        from one site to the next
                                                        withing 30 seconds if I don't      print tickets I already
                                                        find something relevant or if it   purchased, and to see when
 05/08/2010            81                               is difficult to use.               sting is going to be in LA
 05/08/2010           100
 05/08/2010           100
 05/08/2010           100
 05/09/2010            89




 05/09/2010             0




 05/09/2010             0                               EVENTFUL



 05/09/2010            67

 05/09/2010            78
 05/09/2010            78


 05/09/2010            67                               BAND HOME PAGE

 05/09/2010            85




ForeSee Results, Inc. Confidential                                           105                       Satisfaction Performance Report
Date Created: 06/01/2010




 05/09/2010            78                                                                tv
 05/09/2010            96                                       American Express
 05/09/2010            78            e mail
 05/09/2010            89
 05/09/2010           100


 05/09/2010            55            chargers.com




 05/09/2010             0
 05/09/2010            44
 05/09/2010            96
 05/09/2010            33

 05/09/2010            56            ringling brothers circus
 05/09/2010            74                                                                     print tickets




 05/09/2010            74
 05/09/2010            89

 05/09/2010            89



 05/09/2010            30                                       n/a

 05/09/2010           100
 05/09/2010            78
 05/09/2010           100

 05/09/2010            89
 05/09/2010            89

 05/09/2010            15


ForeSee Results, Inc. Confidential                                                 106                        Satisfaction Performance Report
Date Created: 06/01/2010



 05/09/2010            85




 05/09/2010            96

 05/09/2010            78

 05/09/2010            19
 05/09/2010           100

 05/09/2010           100
 05/09/2010           100            livenation
 05/09/2010            44

 05/09/2010            44




 05/09/2010            85

 05/09/2010            78
 05/09/2010            89

 05/09/2010            78
 05/09/2010           100



 05/09/2010            96




 05/09/2010            33


ForeSee Results, Inc. Confidential                107   Satisfaction Performance Report
Date Created: 06/01/2010




 05/09/2010             4
 05/09/2010            82


 05/09/2010            52
 05/09/2010            89




 05/09/2010           100
                                                              Check pricing and seating
 05/09/2010           100                                     charts




 05/09/2010             4


 05/09/2010             4

 05/10/2010            67            justinbebier.com

 05/10/2010            56

 05/10/2010            70


 05/10/2010            78




 05/10/2010            89

 05/10/2010            15            mandalay bay


 05/10/2010           100
 05/10/2010            89


ForeSee Results, Inc. Confidential                      108                Satisfaction Performance Report
Date Created: 06/01/2010


                                                                                Information on a show that
                                                                                was interrupted because of a
 05/10/2010            67                                                       fire alarm.
 05/10/2010            89



                                                                                print tickets previously
 05/10/2010            74                               Birchmere, Wolf Trap    purchased
 05/10/2010            67



 05/10/2010           100




 05/10/2010             0            Event website.



 05/10/2010           100            mohegan sun

 05/10/2010            33


 05/10/2010            78            Verizon Wireless
 05/10/2010            63

 05/10/2010            89



 05/10/2010            22                               Pollstar
 05/10/2010            74
 05/10/2010            78

 05/10/2010            41

 05/10/2010            45



 05/10/2010            78


ForeSee Results, Inc. Confidential                                        109                 Satisfaction Performance Report
Date Created: 06/01/2010



 05/10/2010            89            davematthewsband.com




 05/10/2010            0             turning stone
 05/10/2010           100


 05/10/2010            33                                     Houston Dynamo.com

 05/10/2010            59                                     stubhub.com; razorgator.com




 05/10/2010             0            missouri state fair      missouri state fair
 05/10/2010           100
 05/10/2010            89
 05/10/2010            85
 05/10/2010            82

 05/10/2010           100


 05/10/2010           100
 05/10/2010            74


 05/10/2010            74            My own email - hotmail


 05/10/2010            26
 05/10/2010            89

 05/10/2010            11


ForeSee Results, Inc. Confidential                                                  110     Satisfaction Performance Report
Date Created: 06/01/2010




                                     www.americanairlinescenter.c www.americanairlinescenter.c
 05/10/2010             0            om                           om

 05/10/2010            78
 05/10/2010            89

 05/10/2010            78



 05/10/2010            89
 05/10/2010            78
 05/10/2010            82
 05/10/2010            48            widespreadpanic.com



 05/10/2010            11

 05/10/2010            89


 05/10/2010            67
 05/10/2010            74
 05/10/2010            19

 05/10/2010            70




ForeSee Results, Inc. Confidential                                                   111         Satisfaction Performance Report
Date Created: 06/01/2010




 05/10/2010             0




 05/10/2010             0            suns.com


 05/10/2010            67

 05/10/2010             4            suns.com   suns.com


 05/10/2010            74




 05/10/2010            89                                        various apps on my iPhone
 05/10/2010            78




ForeSee Results, Inc. Confidential                         112                               Satisfaction Performance Report
Date Created: 06/01/2010




                                           See if there were better seats
 05/10/2010            37                  then the ones I purchased.
 05/10/2010            67

 05/10/2010            11
 05/10/2010           100




 05/10/2010            82
 05/10/2010            96
 05/10/2010            29
 05/10/2010            52
 05/10/2010            78
 05/10/2010           100


 05/10/2010           100
 05/10/2010            67




 05/10/2010            67
 05/10/2010            96
 05/10/2010            89
 05/10/2010            82

 05/10/2010            85                  print tickets
 05/10/2010            89
 05/10/2010            89
 05/10/2010            59

 05/10/2010            93
 05/10/2010            89

                                           print tickets I ordered thru
 05/10/2010            74                  livenation


ForeSee Results, Inc. Confidential   113                   Satisfaction Performance Report
Date Created: 06/01/2010



 05/10/2010            93




 05/10/2010            78


 05/10/2010            85                                         Harrah's
 05/10/2010            74                                                                        TV
 05/10/2010           100
 05/10/2010            81

 05/10/2010             0
                                     Red Rocks Amphitheater -     specific band websites, tour
 05/10/2010            96            2010 summer concert lineup   dates, notifications




                                                                                                      print tickets purchases last
 05/10/2010            37                                                                             Feb.
 05/10/2010            78
 05/10/2010            81            nba.com/suns/tickets                                        tv

 05/10/2010            78            zane lamprey
 05/10/2010            63

 05/10/2010           100            hotmail.com




                                                                                                      I use this site to purchase
                                                                                                      tickets for clients. I hate this
 05/10/2010             0                                                                             site.
 05/10/2010            93




ForeSee Results, Inc. Confidential                                                    114                            Satisfaction Performance Report
Date Created: 06/01/2010




 05/10/2010            82            starwarsconcert.com
 05/10/2010            63




 05/10/2010           100
 05/10/2010            85


 05/10/2010            78
 05/10/2010            67                                                                                 check on my ticket order
 05/10/2010            41            theatre

 05/10/2010            37                                                            Television ads




                                                           various websites I have
 05/10/2010            45                                  bookmarked




 05/11/2010            85
 05/11/2010            85                                                            T.V. advertisement




ForeSee Results, Inc. Confidential                                            115                                      Satisfaction Performance Report
Date Created: 06/01/2010




 05/11/2010            85

 05/11/2010            52                                                           check when my next event is



 05/11/2010             0




 05/11/2010           100



 05/11/2010            74            johnmayer.com
 05/11/2010            85




 05/11/2010            56                            livenation.com, pollstar.com
 05/11/2010           100




 05/11/2010            78
 05/11/2010           100
 05/11/2010            78




ForeSee Results, Inc. Confidential                                       116                    Satisfaction Performance Report
Date Created: 06/01/2010




 05/11/2010            11
 05/11/2010            85


 05/11/2010            74




 05/11/2010            74

 05/11/2010            71




 05/11/2010            63

 05/11/2010            74
 05/11/2010            89
 05/11/2010            85




 05/11/2010            15            www.pittsburghpenguins.com



 05/11/2010           100
 05/11/2010           100


ForeSee Results, Inc. Confidential                                117   Satisfaction Performance Report
Date Created: 06/01/2010




 05/11/2010             0            pittsburghpenguins.com
 05/11/2010            93

 05/11/2010           100                                                              print purchased tickets
 05/11/2010            96



 05/11/2010            48
 05/11/2010           100


 05/11/2010            44
 05/11/2010           100
 05/11/2010           100

 05/11/2010            82
                                                                                       Have Not recieved my tickets
                                                                                       for an event that is this
                                                                                       weekend. And I needed to get
                                                                                       the phone number to call
                                                                                       customer service to find out
 05/11/2010            67                                           Local Television   what I need to do!
 05/11/2010            74




 05/11/2010             0            hollywood bowl




ForeSee Results, Inc. Confidential                            118                                   Satisfaction Performance Report
Date Created: 06/01/2010




                                     received weekly update and
                                     email notice, clicked search
 05/11/2010            96            and to the site I arrived.
 05/11/2010            78
 05/11/2010            93
 05/11/2010           100




 05/11/2010            0                                            meadowlands all access
 05/11/2010           100

 05/11/2010            33
 05/11/2010            96

 05/11/2010           100
 05/11/2010            0

 05/11/2010            37
 05/11/2010            89

 05/11/2010            63                                           MLB.com                  Look up my previous orders
                                                                                             updated info, new email and
                                                                                             user info. preparing for concert
 05/11/2010            78                                                                    pre-sale


 05/11/2010           100
 05/11/2010           100            google
 05/11/2010            52
 05/11/2010            78
 05/11/2010           100
 05/11/2010            85

 05/11/2010            67


ForeSee Results, Inc. Confidential                                                    119                  Satisfaction Performance Report
Date Created: 06/01/2010


                                                                                                                Very upset about an extra
 05/11/2010             0                                                                                       charge



 05/11/2010            82




 05/11/2010            18            Hollywood Bowl    American Express




 05/11/2010            74


 05/11/2010           100


 05/11/2010            37



 05/11/2010            22            citiprivatepass

 05/11/2010           100                                                       newpaper, radio, and internet




ForeSee Results, Inc. Confidential                                        120                                                Satisfaction Performance Report
Date Created: 06/01/2010




 05/11/2010           100


 05/11/2010             0


 05/11/2010           100


 05/11/2010            48                        Pollstar                      print tickets
 05/11/2010           100            uno arena

 05/11/2010            78                        google
 05/11/2010            78

 05/11/2010           100




 05/11/2010            74                        Brooklyn Vegan                Print tickets
 05/11/2010           100

 05/11/2010            89
 05/11/2010            85
 05/11/2010             7                                               news   refund of cancelled event




 05/11/2010            70




ForeSee Results, Inc. Confidential                                121                          Satisfaction Performance Report
Date Created: 06/01/2010




 05/11/2010            22            JetBlue
 05/11/2010            89
 05/11/2010            89            facebook   facebook                         all of the above

 05/11/2010           100                                        i get emails.
 05/11/2010            93
 05/11/2010           100                                                        print tickets
                                                                                 Printing my tickets for a show
 05/11/2010            89                                                        tomorrow




 05/11/2010            70
 05/11/2010            81

                                                                                 To put in some of my favorites
 05/11/2010            78                                                        so I can receive event reports.
 05/12/2010           100

 05/12/2010            67




ForeSee Results, Inc. Confidential                         122                                 Satisfaction Performance Report
Date Created: 06/01/2010




 05/12/2010            96



 05/12/2010           100
 05/12/2010            82




 05/12/2010            59            american express
 05/12/2010           100

 05/12/2010            96



 05/12/2010            85
 05/12/2010            78



 05/12/2010            48            Cirque du Soleil


 05/12/2010           100            AA Arena - Miami
 05/12/2010            93




ForeSee Results, Inc. Confidential                      123   Satisfaction Performance Report
Date Created: 06/01/2010




 05/12/2010             0


 05/12/2010            89




 05/12/2010            78            PGATour.com      PGATour.com




                                                                          find out where my tickets that I
                                                                          urchased were.... lost in the
 05/12/2010             0                                                 mail
 05/12/2010            67


 05/12/2010            70




 05/12/2010            67
 05/12/2010            85
 05/12/2010            37            www.usopen.org

 05/12/2010            59
 05/12/2010           100
 05/12/2010            67


 05/12/2010           100
 05/12/2010           100                                                 Print purchased tickets

 05/12/2010            74

 05/12/2010            63


ForeSee Results, Inc. Confidential                                  124                 Satisfaction Performance Report
Date Created: 06/01/2010



 05/12/2010            33

 05/12/2010            89


                                                                                               Tried to complete my profile,
                                                                                               but the site requessted my
                                                                                               credit card information up
                                                                Promotional information from   front, and that is not
 05/12/2010            26                                       our office at work.            necessary.
 05/12/2010           100

 05/12/2010            18                                                                      Find out where my tickets are
 05/12/2010            37
                                                                                               see which tickets were still
                                                                                               available..Did not help so
 05/12/2010            15                                                                      much...

 05/12/2010            89

 05/12/2010           100

 05/12/2010           100
 05/12/2010            67
 05/12/2010            93


 05/12/2010            93                                                                      print my tickets
                                                                                               looking for ticket prices -will
 05/12/2010            78                                                                      buy direct
 05/12/2010           100
 05/12/2010            82


 05/12/2010            78
 05/12/2010            85

 05/12/2010            45            www.keanemusic.com




ForeSee Results, Inc. Confidential                        125                                                 Satisfaction Performance Report
Date Created: 06/01/2010




 05/12/2010            19
 05/12/2010            89
 05/12/2010            93




 05/12/2010             7            msn.com         from friends


 05/12/2010            48


 05/12/2010           100                            radio




ForeSee Results, Inc. Confidential             126                  Satisfaction Performance Report
Date Created: 06/01/2010




                                                                                             find a PHONE # to see if My
                                                                                             June 4th concert at Wildhorse
                                                                                             is cancelled due to the flood.
                                                                                             there is NO answer at venue
                                                                                             and Nothing posted on Puddle
                                                                                             of Mudd Site on that date. I
                                                                                             ALREADY have ticets from
                                                                                             Ticetmaster and NEED to now
                                                                                             something. It is our
                                                                                             Anniversary gift to each other
                                                                                             and MY son's surprise for End
                                                                                             of school year. It used to be
                                                                                             easy to find your phone #'s.
                                                                                             What happened.very
 05/12/2010            7                                                             radio   dissatisfied this time.
 05/12/2010           100




 05/12/2010            85
 05/12/2010            82

 05/12/2010           100
 05/12/2010           100




 05/12/2010            85                                  http://www.facebook.com

 05/12/2010            44            greely stapede days
 05/12/2010            78            expedia


 05/12/2010           100

 05/12/2010             7




ForeSee Results, Inc. Confidential                                           127                          Satisfaction Performance Report
Date Created: 06/01/2010




 05/12/2010            33


 05/12/2010            74

 05/12/2010            74
                                           I was going to unsubscribe
                                           because the info i get by email
                                           is for Florida and I like the
                                           events in New York. Once in
                                           the site I found out that I could
                                           change my preference, so I
 05/12/2010            89                  stay.

 05/12/2010            93

 05/12/2010           100
 05/12/2010            41
 05/12/2010            85
 05/12/2010            67
 05/12/2010            85




 05/12/2010             0




ForeSee Results, Inc. Confidential   128                 Satisfaction Performance Report
Date Created: 06/01/2010




 05/13/2010            67

 05/13/2010            22
 05/13/2010            78




 05/13/2010            85            my email confirmation.

 05/13/2010           100
 05/13/2010           100
                                                                                            to try and find out what the
                                                                                            fuck my tickets mean by
                                                                                            L4PAK.. the site didnt tell me
 05/13/2010            37                                                                   shit!!!!

 05/13/2010            70

 05/13/2010            89
 05/13/2010            89
                                                                    TV documentary on the
                                                                    making of the show I
 05/13/2010            74            FedEx forum                    purchased tickets to




ForeSee Results, Inc. Confidential                            129                                         Satisfaction Performance Report
Date Created: 06/01/2010




 05/13/2010            59            pollstar


 05/13/2010            59                             plurlife




ForeSee Results, Inc. Confidential              130              Satisfaction Performance Report
Date Created: 06/01/2010




 05/13/2010             0                                           Checking a previous purchase.
 05/13/2010            11

 05/13/2010            85

 05/13/2010           100            red rocks amplatheatre
 05/13/2010            67
 05/13/2010           100

 05/13/2010            67
 05/13/2010            89




ForeSee Results, Inc. Confidential                            131               Satisfaction Performance Report
Date Created: 06/01/2010




 05/13/2010            52




 05/13/2010            70




 05/13/2010            81
 05/13/2010            89
 05/13/2010            63
 05/13/2010            56
 05/13/2010            63                                                      Television

 05/13/2010            85



 05/13/2010            78                       specific artists that I like



 05/13/2010            74                       Blabbermouth.Net
 05/13/2010            59            ncaa.com

 05/13/2010             0                                                      tv
 05/13/2010            67




ForeSee Results, Inc. Confidential                                     132                  Satisfaction Performance Report
Date Created: 06/01/2010




 05/13/2010            44
 05/13/2010            89
 05/13/2010            70
                                     roadlesstraveledproductions.or
 05/13/2010            67            g

 05/13/2010            89            Kentucky Horse Park                         TV advertsing
 05/13/2010            81

 05/13/2010            81




 05/13/2010             0
 05/13/2010            89
 05/13/2010            74

 05/13/2010            74




 05/13/2010            52                                             no




 05/13/2010            52



 05/13/2010            89
 05/13/2010           100            arrived from email in hotmail


 05/13/2010            96


ForeSee Results, Inc. Confidential                                         133                   Satisfaction Performance Report
Date Created: 06/01/2010




 05/13/2010            56            orange county fairgrounds


 05/13/2010            78
 05/13/2010            56            KROQ
 05/13/2010           100




 05/13/2010           100
 05/13/2010           100
 05/13/2010            56
 05/13/2010           100
 05/13/2010           100




 05/13/2010            48
 05/13/2010            44
 05/13/2010            30


ForeSee Results, Inc. Confidential                               134   Satisfaction Performance Report
Date Created: 06/01/2010



 05/13/2010            89            Facebook                  Facebook
 05/13/2010            70
 05/13/2010           100            lalakers.com



 05/13/2010             0
 05/13/2010            48            www.musiccenter.org

 05/13/2010            0
 05/13/2010           100

 05/13/2010           100


 05/13/2010            78

                                     Kentucky Center for the
 05/13/2010             0            Performing Arts
 05/13/2010            89
 05/13/2010            74
 05/13/2010            78
 05/13/2010            70
 05/13/2010            89
 05/13/2010            78

 05/13/2010            74                                      chayanne.com



 05/13/2010            78

 05/13/2010            89                                                              Television
 05/13/2010           100




 05/13/2010            78            citiprivatepass           citiprivatepass




ForeSee Results, Inc. Confidential                                               135                Satisfaction Performance Report
Date Created: 06/01/2010


                                                             Looking to buy tickets for my
                                                             nephew and wanted to make
                                                             sure they were in a good area.
                                                             Rather than section numbers,
                                                             would have liked to see price
                                                             amounts per area of the
 05/13/2010             7                                    venue.
 05/13/2010            82




 05/13/2010            89
 05/13/2010            56




 05/13/2010             7            capitolsteps...
 05/13/2010            67
 05/13/2010            74

 05/13/2010           100
 05/13/2010            19            Lillith



 05/13/2010            70




 05/13/2010            56
 05/13/2010           100

 05/13/2010           100
 05/13/2010            56


 05/13/2010             0
 05/13/2010            63


ForeSee Results, Inc. Confidential                     136                Satisfaction Performance Report
Date Created: 06/01/2010



 05/13/2010            63




 05/13/2010            74                                   can" be specific
 05/13/2010            74
 05/13/2010            59



 05/14/2010            30            Venue: Sprint Center

 05/14/2010           100




 05/14/2010            41            Live nation            Live nation, Facebook
 05/14/2010            89
 05/14/2010            52

 05/14/2010           100
 05/14/2010            89
 05/14/2010            74
 05/14/2010            93




 05/14/2010            89




 05/14/2010            59
 05/14/2010           100


ForeSee Results, Inc. Confidential                                             137   Satisfaction Performance Report
Date Created: 06/01/2010



 05/14/2010            93
 05/14/2010            89
 05/14/2010            78            www.chameleonclub.net




 05/14/2010           100

 05/14/2010            52




 05/14/2010             0
 05/14/2010            85
 05/14/2010            74

 05/14/2010            67            My E-mail (ticket master alert)

 05/14/2010            89

 05/14/2010            52                                              performer websites / presales
 05/14/2010            89            Jax sharks
 05/14/2010           100


 05/14/2010            92                                                                              casino

 05/14/2010            78
 05/14/2010            89            celtics.com
 05/14/2010            67            www.birchmere.com




 05/14/2010            18                                              orioles baseball                         print tickets
 05/14/2010            96


 05/14/2010            26            Don't remember


ForeSee Results, Inc. Confidential                                                        138                                   Satisfaction Performance Report
Date Created: 06/01/2010



 05/14/2010            81

 05/14/2010            89

 05/14/2010            67




 05/14/2010             0
 05/14/2010            56


 05/14/2010            67


 05/14/2010           100


 05/14/2010            96
 05/14/2010            78




 05/14/2010             0




 05/14/2010            59




 05/14/2010            63


ForeSee Results, Inc. Confidential   139   Satisfaction Performance Report
Date Created: 06/01/2010



 05/14/2010           100


 05/14/2010            63                                   update music likes



 05/14/2010            11            email         emails

 05/14/2010            63
 05/14/2010            78



 05/14/2010            70




 05/14/2010            82




 05/14/2010            37


 05/14/2010            22


ForeSee Results, Inc. Confidential           140                         Satisfaction Performance Report
Date Created: 06/01/2010




 05/14/2010            70
 05/14/2010           100            google

 05/14/2010            74
 05/14/2010            59            my yahoo




 05/14/2010            48
 05/14/2010           100



 05/14/2010            48            nba.com
 05/14/2010            78
 05/14/2010           100
 05/14/2010            78
 05/14/2010            41



                                                Twitter, Facebook, Four
 05/14/2010            59                       Square, Yelp.




 05/14/2010            74
 05/14/2010            96
 05/14/2010            85

 05/14/2010            67
 05/14/2010            89


 05/14/2010            33                       broadway in chicago




ForeSee Results, Inc. Confidential                                 141    Satisfaction Performance Report
Date Created: 06/01/2010




 05/14/2010            33                                                                      Google search
 05/14/2010           100



 05/14/2010            63                                                                      commercials on tv or the radio.
 05/14/2010            67            tickets1@uoregon.edu

 05/14/2010            82                                        Fan sites.                                                      Printing my receipt.




                                                                 avengedsevenfold.com
 05/14/2010            70                                        other offical band websites   Facebook
 05/14/2010           100
 05/14/2010            63




                                     ticketmaster via chicago
 05/14/2010             0            architectuture foundation   e=newspaper
 05/14/2010            78



 05/14/2010            33
 05/14/2010            63


 05/14/2010            11

 05/14/2010            89            LiveNation                                                Various




ForeSee Results, Inc. Confidential                                                   142                                                       Satisfaction Performance Report
Date Created: 06/01/2010




 05/14/2010            74            ringling bros.
 05/14/2010           100
 05/14/2010            63                              band sites


 05/14/2010            15            Garrison Kellor
 05/14/2010            89
 05/14/2010           100




 05/14/2010             0
 05/14/2010            78

 05/14/2010            30

 05/14/2010             0

 05/14/2010           100

 05/14/2010            44
 05/14/2010           100




ForeSee Results, Inc. Confidential                                  143   Satisfaction Performance Report
Date Created: 06/01/2010




 05/14/2010            30            DPAC

 05/14/2010            93
 05/14/2010           100                                 Television

                                                                       I ordered tickets but now they
                                                                       are lost. Trying to find out if
 05/14/2010            67                                              there is anything I can do.
 05/15/2010            67
 05/15/2010            89            roger waters

 05/15/2010            78                                 television
 05/15/2010           100
 05/15/2010            89



 05/15/2010            89




 05/15/2010            11
 05/15/2010            96
 05/15/2010            89

 05/15/2010            78
 05/15/2010            67




ForeSee Results, Inc. Confidential                  144                              Satisfaction Performance Report
Date Created: 06/01/2010




 05/15/2010            52
 05/15/2010            67
 05/15/2010            74
 05/15/2010           100


 05/15/2010            89
 05/15/2010            96
 05/15/2010            78




 05/15/2010           100
 05/15/2010           100
 05/15/2010            74

 05/15/2010            82




 05/15/2010             0            livenation

 05/15/2010            85

 05/15/2010             0
                                                                   find out info on presale to later
 05/15/2010            96                                          buy tickets.
 05/15/2010           100
 05/15/2010           100
 05/15/2010           100

 05/15/2010           100                         Facebook


ForeSee Results, Inc. Confidential                           145                 Satisfaction Performance Report
Date Created: 06/01/2010




 05/15/2010             4

 05/15/2010            85

 05/15/2010            33
 05/15/2010           100


 05/15/2010            74
 05/15/2010             0




 05/15/2010            89
 05/15/2010           100

 05/15/2010            96

 05/15/2010            33            Lady Gaga

 05/15/2010            78                              look at upcoming events



 05/15/2010            85




 05/15/2010           100


ForeSee Results, Inc. Confidential               146               Satisfaction Performance Report
Date Created: 06/01/2010



 05/15/2010           100

 05/15/2010            96                                    bulletformyvalentine1.com
 05/15/2010            67            Jeff Beck                                                            find answers to questions
 05/15/2010            22


 05/15/2010             0


 05/15/2010            70
 05/15/2010           100
 05/15/2010           100            shallowbay.com




 05/15/2010           100                                                                Television
 05/15/2010            78            sacramento river cats


                                                                                                          Looking for info specific to
                                                                                                          seating of tickets I just bought.
                                                                                                          Still not sure if we're where I
 05/15/2010            93                                                                                 think we are....

 05/15/2010             0
 05/15/2010            18            packers.com
 05/15/2010            74




 05/15/2010             4                                    band websites



 05/15/2010             0            infineon raceway        event web sites

 05/15/2010            63                                                                tv, billboards




ForeSee Results, Inc. Confidential                                              147                                     Satisfaction Performance Report
Date Created: 06/01/2010




 05/16/2010            30




 05/16/2010            22
 05/16/2010            81
 05/16/2010            70                                                                  TV
 05/16/2010            74




 05/16/2010            74            many emails and songkick   songkick, facebook
                                                                                                to laugh at all of the high
                                                                                                prices that ticketmaster is
                                                                                                charging most of the shows
                                                                                                that will be through the
                                                                                                pittsburgh pa region this and
                                                                                                next year. no wonder why
                                                                                                most people don't even bother
                                                                                                to try to go to any popular acts.
                                                                                                Thank the Lord that
                                                                                                ticketmaster doesn't have
                                                                                                there hands into the local
 05/16/2010             0                                                                       music seen!!!!




 05/16/2010            93
 05/16/2010            93

                                                                                                Print previously purchased
 05/16/2010           100                                                                       tickets




ForeSee Results, Inc. Confidential                                                   148                      Satisfaction Performance Report
Date Created: 06/01/2010




 05/16/2010            15            margaritaville.com   margaritaville.com
 05/16/2010            67

 05/16/2010           100

 05/16/2010            56                                                            newspapers
                                                          radiodisney.com
                                                          aptour.com
 05/16/2010            85                                 vanswarpedtour.com
 05/16/2010            96


 05/16/2010           100

 05/16/2010            78




 05/16/2010             0
 05/16/2010            85

 05/16/2010            78




ForeSee Results, Inc. Confidential                                             149                Satisfaction Performance Report
Date Created: 06/01/2010




                                                                    had to edit credit card billing
 05/16/2010            56                                           data

 05/16/2010           100
 05/16/2010           100




 05/16/2010             4




 05/16/2010             0
 05/16/2010            89
 05/16/2010            59
                                     i visit alot of sports teams
 05/16/2010            11            websites




 05/16/2010            67


ForeSee Results, Inc. Confidential                         150                     Satisfaction Performance Report
Date Created: 06/01/2010



 05/16/2010            67

 05/16/2010            67



 05/16/2010            89
 05/16/2010            78
 05/16/2010            93
 05/16/2010           100
 05/16/2010            74
 05/16/2010            18
 05/16/2010           100                                            television
 05/16/2010            70                                            television

 05/16/2010            85
 05/16/2010            67            e-mail

 05/16/2010            89
 05/16/2010            78
                                              myspace band pages,
 05/16/2010            85                     facebook




 05/16/2010            44                                            Google
 05/16/2010           100
 05/16/2010            89




 05/16/2010             0
 05/16/2010             0

 05/16/2010            78




ForeSee Results, Inc. Confidential                             151                Satisfaction Performance Report
Date Created: 06/01/2010




 05/16/2010            78

 05/16/2010            67            northern lights
 05/16/2010            59


 05/16/2010           100



 05/16/2010            11




                                                                Myspace,
 05/16/2010           100                                       WWW.Jacksonville.com


 05/16/2010            48
 05/16/2010            70

 05/17/2010            85            The Fox Theatre, Atlanta   The Fox Theatre, Atlanta

 05/17/2010            22




 05/17/2010            96




ForeSee Results, Inc. Confidential                                                 152     Satisfaction Performance Report
Date Created: 06/01/2010


                                           Any type of confirmation of
                                           recent (Friday, 05/24/10)
                                           tickets (7) purchased through
                                           Ticketmaster. NONE
                                           RECEIVED. Also tried out the
                                           interactive seating map.
 05/17/2010            15                  DIDN'T WORK.
 05/17/2010           100
 05/17/2010            93
 05/17/2010            82

 05/17/2010            74
 05/17/2010           100

 05/17/2010            52




 05/17/2010            63

 05/17/2010           100

 05/17/2010            22
 05/17/2010            70
 05/17/2010           100
 05/17/2010            59
 05/17/2010            56
 05/17/2010            78
 05/17/2010           100


 05/17/2010            63

 05/17/2010           100




 05/17/2010             0




ForeSee Results, Inc. Confidential   153                Satisfaction Performance Report
Date Created: 06/01/2010




 05/17/2010             0
                                           Trying to print MY FLIPPPIN'
                                           TICKETS!!!! WHY IS THIS SO
 05/17/2010            0                   HARD?????????
 05/17/2010           100


 05/17/2010             0
 05/17/2010            78

 05/17/2010            59


 05/17/2010            81


 05/17/2010            96
 05/17/2010            63


 05/17/2010            74

 05/17/2010            70

 05/17/2010            78
 05/17/2010            85


 05/17/2010            33




 05/17/2010            15


 05/17/2010            96
 05/17/2010           100

 05/17/2010            33                  check order status




ForeSee Results, Inc. Confidential   154                Satisfaction Performance Report
Date Created: 06/01/2010




 05/17/2010            48
 05/17/2010            81            riverbend music center                                                        print tickets

 05/17/2010            96

 05/17/2010            70
 05/17/2010           100
 05/17/2010           100


 05/17/2010            48
 05/17/2010            81



 05/17/2010            93

 05/17/2010           100            Disney
 05/17/2010            93            adamlambert.com
 05/17/2010           100

 05/17/2010            93


 05/17/2010            93            Yahoo.com
 05/17/2010            89
 05/17/2010             0
 05/17/2010            89
 05/17/2010           100
 05/17/2010            82
 05/17/2010            78            www.foxcitiespac.com     local venue websites     Local venue email/mailing


 05/17/2010            93




 05/17/2010            45
 05/17/2010           100




ForeSee Results, Inc. Confidential                                               155                                               Satisfaction Performance Report
Date Created: 06/01/2010




 05/17/2010             4                                                         Live Nation, Eventful



 05/17/2010             0                              Venue websites                                     Service Fee Refund


 05/17/2010            44
 05/17/2010           100
 05/17/2010            11
 05/17/2010            78



 05/17/2010            44
 05/17/2010            89                              livenation

 05/17/2010            78                              band mailing lists

 05/17/2010            56




 05/17/2010            56
 05/17/2010            67            louisville bats

 05/17/2010            67




 05/17/2010            56




 05/17/2010            63                              Pollstar
 05/17/2010            44


ForeSee Results, Inc. Confidential                                          156                                       Satisfaction Performance Report
Date Created: 06/01/2010




 05/17/2010            85




 05/17/2010            11



 05/17/2010            78

 05/18/2010            33


 05/18/2010            78
 05/18/2010           100

 05/18/2010            93            LA Lakers Official Website


 05/18/2010            85

 05/18/2010            85                                         Jam -mail,Nation
 05/18/2010            67
 05/18/2010            93
 05/18/2010            78




 05/18/2010             0
                                                                                           bought tickets to a upcoming
 05/18/2010            78                                                                  event




ForeSee Results, Inc. Confidential                                                   157                Satisfaction Performance Report
Date Created: 06/01/2010




 05/18/2010            30

 05/18/2010             0                                                                   print tickets
 05/18/2010            85                                        artist preference alerts
 05/18/2010           100


 05/18/2010           100                                        tv

 05/18/2010            89
 05/18/2010            89            andre rieu
 05/18/2010           100
 05/18/2010            89


 05/18/2010            22
 05/18/2010            89

 05/18/2010            70
 05/18/2010            22


 05/18/2010            85
 05/18/2010            78
 05/18/2010            63                         google                                    printing tickets

                                                                                            Print tickets for upcoming
 05/18/2010            81                                                                   concert




ForeSee Results, Inc. Confidential                         158                                              Satisfaction Performance Report
Date Created: 06/01/2010




 05/18/2010            67
 05/18/2010            56                                          hsbcarena.com, rbtl.com




 05/18/2010            89


 05/18/2010            82            Jonas Brothers Fan Club.
 05/18/2010            82
                                     www.jonasbrotherspresale.co
 05/18/2010            15            m




 05/18/2010            11
 05/18/2010            85
 05/18/2010            78
 05/18/2010            89

 05/18/2010            93                                                                    To see how much tickets were.
 05/18/2010            33
 05/18/2010            74

 05/18/2010           100

 05/18/2010            78                                                                    print tickets


ForeSee Results, Inc. Confidential                                                   159                     Satisfaction Performance Report
Date Created: 06/01/2010




 05/18/2010           100




 05/18/2010             0
 05/18/2010            56                                                 tv




 05/18/2010            74            www.teamjonas.com
                                                                               Tried multiple time to reprint
                                                                               my tickets. Called foe told
                                                                               would receive email so I could
                                                                               reprint tickets. Never
 05/18/2010             7                                                      happened!!!!



 05/18/2010            89
 05/18/2010            78

 05/18/2010           100                                Facebook


 05/18/2010           100
 05/18/2010            85
 05/18/2010            48




ForeSee Results, Inc. Confidential                                  160                     Satisfaction Performance Report
Date Created: 06/01/2010




 05/18/2010           100
                                                                                              granddaughter birthday
                                                                                              coming up in july and she
                                                                                              wants to see justin bieber for
 05/18/2010           100                                                                     her gift




 05/18/2010            56


 05/18/2010            67                                         news, word of mouth, etc.
                                     spartenburg meomrial
 05/18/2010             0            auditorium
 05/18/2010            63

 05/18/2010           100




 05/18/2010            67
 05/18/2010            89

 05/18/2010           100
 05/18/2010            82            Jonas brothers
 05/18/2010            74
 05/18/2010            78



 05/18/2010            89
 05/18/2010           100
 05/18/2010            78
 05/18/2010            85
 05/18/2010            70            Fox Theater


ForeSee Results, Inc. Confidential                          161                                             Satisfaction Performance Report
Date Created: 06/01/2010




 05/18/2010            93            willienelson.com

 05/18/2010            89            BristolDragway.com
 05/18/2010            26            counting crows.coom
 05/18/2010            89



 05/18/2010            96
 05/18/2010            89            dpac/ticket master
 05/18/2010            89
 05/18/2010            74            tourtracker.com


 05/18/2010           100            www.wickedthemusical.com
 05/18/2010            89                                             selling tickets




 05/18/2010             0




 05/18/2010            89
 05/18/2010           100
 05/18/2010            89            The Pavillion




 05/18/2010            67


ForeSee Results, Inc. Confidential                              162                     Satisfaction Performance Report
Date Created: 06/01/2010




 05/18/2010            89
 05/18/2010            93            wwe

 05/19/2010           100
 05/19/2010            89




                                                                     websites that don't completely
                                                                     fuck the customer by charging
                                                                     motherfucking fees that
                                                                     exceed 50% of the
                                                                     motherfucking ticket cost at
                                                                     times. ticketmaster execs have
 05/19/2010             0                                            cunts for wives and mothers.
 05/19/2010            93
                                     it was in my e-mail to review
                                     the concert I had attended
 05/19/2010           100            recently                                                         to write a review




 05/19/2010            44

 05/19/2010            74

 05/19/2010           100
 05/19/2010           100




ForeSee Results, Inc. Confidential                                                      163                         Satisfaction Performance Report
Date Created: 06/01/2010




 05/19/2010            89

 05/19/2010            44                                                                                              find out were my tickets are

 05/19/2010           100
                                     http://www.hulacomp.com/inde
 05/19/2010            56            x.html
                                                                      Twitter, adam lambert official
 05/19/2010           100            adam lambert official fan site   fan site...                      same as above

 05/19/2010            85


 05/19/2010           100
                                                                                                                       trying to print my purchased
 05/19/2010            48                                                                                              tickets!!!!
 05/19/2010            93




 05/19/2010            82



 05/19/2010            63




 05/19/2010            22
 05/19/2010            78            coheedandcambria.com

 05/19/2010            15




ForeSee Results, Inc. Confidential                                                         164                                      Satisfaction Performance Report
Date Created: 06/01/2010




 05/19/2010            15                                         purchase gift card

 05/19/2010           100




 05/19/2010           100




 05/19/2010            0
 05/19/2010           100


 05/19/2010            37            artist or theater website.
 05/19/2010            78
 05/19/2010           100

 05/19/2010           100


 05/19/2010            52




ForeSee Results, Inc. Confidential                        165                  Satisfaction Performance Report
Date Created: 06/01/2010




 05/19/2010           100
 05/19/2010            11            titansonline


 05/19/2010            89

 05/19/2010            74




 05/19/2010            52                           facebook

 05/19/2010            11


 05/19/2010           100                                                       Selling tickets
 05/19/2010            89
 05/19/2010            67                                            daughter



 05/19/2010           100

 05/19/2010            18                           Pollstar                    Print tickets


 05/19/2010            74
 05/19/2010            63




ForeSee Results, Inc. Confidential                             166                              Satisfaction Performance Report
Date Created: 06/01/2010




 05/19/2010            89




 05/19/2010             0


 05/19/2010            78



 05/19/2010            96

 05/19/2010            93


 05/19/2010            78
 05/19/2010            89

 05/19/2010            67            wral




ForeSee Results, Inc. Confidential          167   Satisfaction Performance Report
Date Created: 06/01/2010




 05/19/2010            59


 05/19/2010            85            BING

                                                                  or visit the particular place   to find birthday bash, get a ball
 05/19/2010           100                                         (website)                       point on prices.
                                     Durham Performing Arts
 05/19/2010            89            Center

                                                                  Fox Theatre Atlanta
 05/19/2010           100            Fox Theatre Atlanta          Cobb Energy Center




 05/19/2010            67            the galaxy concert theater
 05/19/2010            85
 05/19/2010            44


 05/19/2010            67



 05/19/2010            56


 05/19/2010             0

 05/19/2010             0


 05/19/2010            93


ForeSee Results, Inc. Confidential                                                      168                     Satisfaction Performance Report
Date Created: 06/01/2010




 05/19/2010            67




 05/19/2010            26




 05/19/2010            22
 05/19/2010            70




 05/19/2010            74



 05/19/2010            78
 05/19/2010            52
 05/19/2010            78




 05/19/2010            56                  email from ticketmaster.
 05/19/2010            74




ForeSee Results, Inc. Confidential   169                Satisfaction Performance Report
Date Created: 06/01/2010




 05/19/2010            67

 05/19/2010            44

 05/19/2010           100


 05/19/2010            82
 05/19/2010            44




 05/19/2010            67

 05/20/2010            44

 05/20/2010            93
 05/20/2010            89
 05/20/2010            48

 05/20/2010            96




 05/20/2010            67            teamjonas
                                                                           Find out why I haven't received
 05/20/2010             0                                                  my tickets
 05/20/2010            93                                     television
 05/20/2010            59
 05/20/2010            70            american express

 05/20/2010           100




ForeSee Results, Inc. Confidential                      170                             Satisfaction Performance Report
Date Created: 06/01/2010




 05/20/2010            74                                                   TV
 05/20/2010           100
 05/20/2010            89


 05/20/2010            52                                                   tv
 05/20/2010            59




 05/20/2010            22            american express


 05/20/2010            93
 05/20/2010            96
 05/20/2010           100

 05/20/2010           100
 05/20/2010           100



 05/20/2010            82
 05/20/2010            82




 05/20/2010            81                               live nation
 05/20/2010           100
 05/20/2010            93
 05/20/2010            85
 05/20/2010            85            emailed to me


ForeSee Results, Inc. Confidential                                    171        Satisfaction Performance Report
Date Created: 06/01/2010




 05/20/2010            78



 05/20/2010             7

 05/20/2010           100                                                         Essence music festival   print my purchase
 05/20/2010           100
 05/20/2010           100


 05/20/2010            85
 05/20/2010            96

 05/20/2010            70
                                                       metalinjection.net
                                                       myspace.com
 05/20/2010            78                              facebook.com

 05/20/2010             0            decc.org



 05/20/2010            33
 05/20/2010           100
 05/20/2010           100            Carolina Ballet

                                                                                                           got a Deal of the Week email
                                                                                                           and wanted to see what it was
                                                                                                           for. Not for my immediate
 05/20/2010            78                                                                                  geographical area, though.
 05/20/2010            44



 05/20/2010            56

 05/20/2010           100




ForeSee Results, Inc. Confidential                                          172                                         Satisfaction Performance Report
Date Created: 06/01/2010




 05/20/2010            82


 05/20/2010            41
 05/20/2010            78
 05/20/2010           100

 05/20/2010            89            Shinedown.com




 05/20/2010            67

 05/20/2010            22                             Music Box




 05/20/2010             0



 05/20/2010             7                                                     newspaper,magazines

 05/20/2010           100            Utah Kids Club
 05/20/2010            74
                                                                                                    i have the winning bid and
 05/20/2010            26                                                                           were are the tickets
                                                      Live Nation,
                                                      Orlandoweekly.com,
 05/20/2010            70                             orlandosentinel.com




 05/20/2010           100
 05/20/2010            74


ForeSee Results, Inc. Confidential                                      173                                      Satisfaction Performance Report
Date Created: 06/01/2010




 05/20/2010            59                           hamptonroads.com


 05/20/2010            93




                                                                             also this website gives me
 05/20/2010            74                                                    email alerts

 05/20/2010            78            Ticketmaster
 05/20/2010            22
 05/20/2010            89




 05/20/2010            44
                                                                             snail mail and email alerts
                                                                             from Mountain Winery - only
 05/20/2010           100                                                    venue i typically attend.     print my tickets




 05/20/2010             0




 05/20/2010           100


ForeSee Results, Inc. Confidential                                     174                                               Satisfaction Performance Report
Date Created: 06/01/2010




 05/20/2010             0
 05/20/2010            44
 05/20/2010           100

 05/20/2010            74                                   Television ads

 05/20/2010            67                                   television advertising



 05/20/2010            78


 05/20/2010            89
 05/20/2010            78
 05/20/2010            93            tlcnaptown.com

 05/21/2010            26




 05/21/2010            56                                   Saw it on a tv how



 05/21/2010           100
 05/21/2010            85
 05/21/2010            81




 05/21/2010            78




ForeSee Results, Inc. Confidential                    175                            Satisfaction Performance Report
Date Created: 06/01/2010




 05/21/2010             4



 05/21/2010            67


 05/21/2010            74




 05/21/2010             0                  this sucks




 05/21/2010            78
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 05/21/2010            93
 05/21/2010           100
 05/21/2010           100
 05/21/2010            89




 05/21/2010            26
 05/21/2010           100


 05/21/2010            85




ForeSee Results, Inc. Confidential   176                Satisfaction Performance Report
Date Created: 06/01/2010




 05/21/2010             4            Broadway New York         search facility venues
 05/21/2010            70            chillicook off

 05/21/2010            67
 05/21/2010            89
 05/21/2010           100

 05/21/2010            89            FAN WEBSITE
 05/21/2010           100
 05/21/2010           100
 05/21/2010            85
 05/21/2010            74

                                                                                        pull up tickets purchased over
 05/21/2010            44                                                               the phone
 05/21/2010            85
 05/21/2010            93
 05/21/2010           100            Kfox Livenation
 05/21/2010            48




ForeSee Results, Inc. Confidential                       177                                         Satisfaction Performance Report
Date Created: 06/01/2010




 05/21/2010             0



 05/21/2010             0                                         Magazines, newspapers




 05/21/2010            78

 05/21/2010           100
 05/21/2010            81
 05/21/2010            59


                                                                                          wanted to buy tickets from
                                                                                          raceway but they sent me
 05/21/2010             0            infineon raceway             mail                    here.
 05/21/2010            52

 05/21/2010           100
 05/21/2010            74            Indianapolis Indians


 05/21/2010            59

 05/21/2010            96
 05/21/2010            41
 05/21/2010           100
 05/21/2010           100
 05/21/2010           100
 05/21/2010           100

                                                                                          Purchase discounted tickets
 05/21/2010            56                                                                 for the Sonoma Historic races
 05/21/2010           100




ForeSee Results, Inc. Confidential                          178                                        Satisfaction Performance Report
Date Created: 06/01/2010




 05/21/2010            30            travelzoo               travelzoo
 05/21/2010            78




 05/21/2010            22




 05/21/2010            59



 05/21/2010             0


                                                                               Re-examine the purchase I
 05/21/2010            44            www.the-scorpions.com                     made earlier today.
 05/21/2010            93
 05/21/2010            33




 05/21/2010            78                                                      Get a lost ticket VOUCHER
 05/21/2010            63            www.ravens.com




ForeSee Results, Inc. Confidential                                       179               Satisfaction Performance Report
Date Created: 06/01/2010




 05/21/2010            89
 05/21/2010           100




 05/21/2010            30

 05/21/2010            44                                                                     TV
 05/21/2010           100

 05/21/2010            81

 05/22/2010            78
 05/22/2010            78
 05/22/2010            81
 05/22/2010           100


 05/22/2010             0                                                                          Close account.

 05/22/2010           100
 05/22/2010            85
 05/22/2010            96                                      websites of specific artists
 05/22/2010            85
 05/22/2010            56            tucson community center
 05/22/2010            78

 05/22/2010            74                                      myspace music


 05/22/2010            85




ForeSee Results, Inc. Confidential                                                  180                        Satisfaction Performance Report
Date Created: 06/01/2010




 05/22/2010            96

 05/22/2010            85




 05/22/2010            59

 05/22/2010           100            www.exploreminnesota.com
 05/22/2010            89




                                                                      because i love the artist -
 05/22/2010             0                                             Justin Bieber

                                                                      family. friends. listening to
                                                                      music than searching if they
 05/22/2010           100                                             are playing live soon.
 05/22/2010            89            gmail
 05/22/2010            89
 05/22/2010            78
 05/22/2010           100




 05/22/2010            70




ForeSee Results, Inc. Confidential                              181                                   Satisfaction Performance Report
Date Created: 06/01/2010




 05/22/2010            89




                                                        losanjealous.com,
                                                        pitchfork.com, myspace music,
 05/22/2010            48            geffen playhouse   ilike.com

 05/22/2010            89




 05/22/2010           100
 05/22/2010            78



ForeSee Results, Inc. Confidential                                        182           Satisfaction Performance Report
Date Created: 06/01/2010




 05/22/2010            85
                                                                                                 I needed to contact
                                                                                                 Ticketmaster to get to
 05/22/2010            70                                                                        customer service
 05/22/2010            89




 05/22/2010            78
 05/22/2010           100




 05/22/2010            78
 05/22/2010            67



                                                                 TV (American Idol, tho no
                                                                 shows we can attend this year
 05/22/2010            59                                        do to distance)



 05/22/2010             0                        NOT YOU
 05/22/2010            67

 05/22/2010            85


 05/22/2010            30
 05/22/2010            85
 05/22/2010            89            YAHOO.COM


 05/22/2010            45


 05/22/2010            48


ForeSee Results, Inc. Confidential                         183                                                Satisfaction Performance Report
Date Created: 06/01/2010




 05/22/2010            93


 05/22/2010           100

 05/22/2010            63
 05/22/2010           100




 05/22/2010            56            jonasbrothersfanclub.com

 05/22/2010            93
 05/22/2010           100


 05/22/2010            93
 05/22/2010            74
 05/22/2010            26

 05/22/2010            22
 05/22/2010           100




 05/22/2010            41




 05/22/2010            37                                       Pollstar
 05/22/2010            89
 05/22/2010            78


                                                                                          check availability of tickets left
                                                                                          for a show I already purchased
 05/22/2010            78            livenation.com             artist or band website    tickets for.
 05/22/2010            78


ForeSee Results, Inc. Confidential                                                  184                  Satisfaction Performance Report
Date Created: 06/01/2010




 05/22/2010            22            travelzoo
 05/22/2010            89            Redskins.com
 05/22/2010            85


 05/22/2010            78

 05/22/2010            78
 05/22/2010           100
 05/23/2010            78




 05/23/2010           100
 05/23/2010            82
 05/23/2010            85                                       american express
 05/23/2010            74




 05/23/2010            67




 05/23/2010            34            popsrocks.com

 05/23/2010            89
 05/23/2010           100
 05/23/2010            78
 05/23/2010           100                                                                tv

 05/23/2010            59


 05/23/2010           100
                                     Neal S. Blaisdell Center
 05/23/2010            67            Events                     Blaisdell Event Board


ForeSee Results, Inc. Confidential                                                 185        Satisfaction Performance Report
Date Created: 06/01/2010




 05/23/2010            67
 05/23/2010            48            Father John Corapi
 05/23/2010            44

 05/23/2010            85
 05/23/2010           100




 05/23/2010            56
 05/23/2010            78
 05/23/2010            89                                       Survey of event I attended



 05/23/2010            37
 05/23/2010            22
 05/23/2010            85




 05/23/2010            96
 05/23/2010            89

 05/23/2010           100
 05/23/2010            78



 05/23/2010           100
 05/23/2010            89


ForeSee Results, Inc. Confidential                        186                Satisfaction Performance Report
Date Created: 06/01/2010



 05/23/2010           100


 05/23/2010            89
 05/23/2010            89            comcast email
 05/23/2010            96
 05/23/2010            89
 05/23/2010           100
 05/23/2010            44
 05/23/2010            78




 05/23/2010            70
 05/23/2010            56
 05/23/2010            85


 05/23/2010            89

 05/23/2010            74
 05/23/2010           100
 05/23/2010            78            theatremania
 05/23/2010            52
 05/23/2010            60
 05/23/2010            89            new england revolution



 05/23/2010            56
 05/23/2010            67
 05/23/2010            96            playbill.com             Playbill
 05/23/2010            93
 05/23/2010            96



 05/23/2010            41


 05/23/2010            85




ForeSee Results, Inc. Confidential                                       187   Satisfaction Performance Report
Date Created: 06/01/2010




 05/23/2010            37                                             GOOGLE
 05/23/2010            93            k105.com

 05/23/2010           100


 05/23/2010           100            OC Fair                          Facebook
 05/23/2010            93

 05/23/2010             7            new england patriots             espn.com
 05/23/2010            78
 05/23/2010             0                                                                                   nothing

 05/23/2010            37



                                     http://www.starwarsinconcert.c
 05/24/2010            89            om/#_tourdates                                                  T.V.
 05/24/2010            74

 05/24/2010           100

 05/24/2010            67            my email @ yahoo

 05/24/2010            81
 05/24/2010            67
                                                                      bret michaels sites, friends          BRET MICHEALS TOUR
 05/24/2010           100                                             female...                             SCHEDULE, OF COURSE

 05/24/2010            48



 05/24/2010            63
 05/24/2010            63

 05/24/2010             7




ForeSee Results, Inc. Confidential                                                         188                        Satisfaction Performance Report
Date Created: 06/01/2010




 05/24/2010            52            usa news today
 05/24/2010           100
 05/24/2010            81
 05/24/2010            82



 05/24/2010            48                                                              tv
 05/24/2010            85
 05/24/2010            81


 05/24/2010            59
 05/24/2010            70

 05/24/2010            93




 05/24/2010            93
 05/24/2010            55                             music artist official websites
 05/24/2010            74            nowfe.com




 05/24/2010            18            state fair
 05/24/2010            85            USOpen.org       specific event websites
 05/24/2010            89




 05/24/2010            93



ForeSee Results, Inc. Confidential                                         189              Satisfaction Performance Report
Date Created: 06/01/2010




                                                          Dallas Black.com Bishop art
                                                          theater e-mail news letters
 05/24/2010            85                                 ticket-Now

 05/24/2010            74                                                               Pick up tickets for an event
 05/24/2010           100

 05/24/2010            44


 05/24/2010            81



 05/24/2010            85                                 absolutepunk.net


 05/24/2010            89




 05/24/2010            11
 05/24/2010           100            Paradise Rock Club

 05/24/2010           100




ForeSee Results, Inc. Confidential                                           190                      Satisfaction Performance Report
Date Created: 06/01/2010


                                                             Pollstar
 05/24/2010           100                                    Indidividual Artist site
 05/24/2010           100


 05/24/2010            67


 05/24/2010            19




 05/24/2010            11            x103.com




 05/24/2010            30                                    livedaily.com
 05/24/2010            78                                                                Lists that I belong to.   Print tickets.
 05/24/2010           100
 05/24/2010            89            signature-theatre.org   pollstar


 05/24/2010            74
 05/24/2010           100
 05/24/2010            93                                                                                          print tickets
 05/24/2010            82


 05/24/2010            96




ForeSee Results, Inc. Confidential                                                 191                                              Satisfaction Performance Report
Date Created: 06/01/2010




 05/24/2010             4

 05/24/2010            96


 05/24/2010           100
 05/24/2010           100




 05/24/2010             4
 05/24/2010            78
 05/24/2010           100


                                           Only available place to get
 05/24/2010            11                  advance tickets




 05/24/2010            93
 05/24/2010            81
 05/24/2010            74

 05/24/2010           100
 05/24/2010            11
 05/25/2010            74
 05/25/2010            52
 05/25/2010           100




ForeSee Results, Inc. Confidential   192                 Satisfaction Performance Report
Date Created: 06/01/2010




 05/25/2010            0
 05/25/2010           100            Rock of new orleans


 05/25/2010            85




 05/25/2010            11

 05/25/2010            15            wwe.com                     TV & WWE.com

 05/25/2010            85




 05/25/2010            11



 05/25/2010            89

 05/25/2010            74

 05/25/2010            63                                                       find where my seats were
 05/25/2010            56

 05/25/2010            89




ForeSee Results, Inc. Confidential                         193                              Satisfaction Performance Report
Date Created: 06/01/2010




 05/25/2010           100
 05/25/2010            96

 05/25/2010            89

 05/25/2010           100



 05/25/2010            59

 05/25/2010            74

 05/25/2010            89

 05/25/2010            70            Hot97.com




 05/25/2010            0
 05/25/2010           100
 05/25/2010           100



 05/25/2010           100                                     status of my purchased tickets


 05/25/2010            22            www.facebook.com




 05/25/2010            63




ForeSee Results, Inc. Confidential                      194                Satisfaction Performance Report
Date Created: 06/01/2010




 05/25/2010            89            Excelenergycenter.com

 05/25/2010            48
 05/25/2010            44




 05/25/2010             0            Wonder Ballroom




 05/25/2010            44
 05/25/2010            81
 05/25/2010            67

 05/25/2010            89                                    Facebook


 05/25/2010            78            Chicago Blackhawks


 05/25/2010            41

 05/25/2010            85




ForeSee Results, Inc. Confidential                                      195   Satisfaction Performance Report
Date Created: 06/01/2010




 05/25/2010            67            Sonicliving
 05/25/2010            74


 05/25/2010           100

 05/25/2010            93                                     to see if tickets were ordered
 05/25/2010            78                                TV
 05/25/2010            81




 05/25/2010            30
 05/25/2010            78
 05/25/2010           100



 05/25/2010            30
 05/25/2010            44

 05/25/2010            85
 05/25/2010            74
 05/25/2010            78




ForeSee Results, Inc. Confidential                 196                      Satisfaction Performance Report
Date Created: 06/01/2010


                                                                  Try to find out how to get a
 05/25/2010            89                                         refund.




 05/25/2010            81
 05/25/2010           100

 05/25/2010            89                                         Print previously ordered tickets
 05/25/2010            78


 05/25/2010            63                                         print out existing tickets
 05/25/2010            52

 05/25/2010            67
 05/25/2010            82

 05/25/2010           100
 05/25/2010            78
 05/25/2010            89


 05/25/2010            74




 05/25/2010            22




 05/25/2010            89

 05/25/2010            44
 05/25/2010            78
 05/25/2010           100

                                     playbill, americanexpress,   print tickets I had purchased
 05/25/2010            89            chaserewards                 earlier


ForeSee Results, Inc. Confidential                       197                     Satisfaction Performance Report
Date Created: 06/01/2010



 05/25/2010           100            fm kirby cenetr
 05/25/2010            44
 05/26/2010           100            Disney The Lion King
 05/26/2010            89



 05/26/2010            93

 05/26/2010            22
 05/26/2010           100
                                                            Imperial Palace, Beau Rivage,
 05/26/2010            96                                   Hard Rock
 05/26/2010            78


                                                                                            Trying to get the tickets I
 05/26/2010             4                                                                   bought a month ago.




 05/26/2010            89            www.mnstatefair.org
 05/26/2010            96

 05/26/2010            74                                                                   Print my tickets
 05/26/2010           100
 05/26/2010            44


 05/26/2010            71                                                                   print tickets for event
 05/26/2010           100

 05/26/2010           100                                                                   Print tickets
 05/26/2010            89

 05/26/2010            63




 05/26/2010            78


ForeSee Results, Inc. Confidential                                             198                          Satisfaction Performance Report
Date Created: 06/01/2010



 05/26/2010            11
 05/26/2010            41


 05/26/2010            59




 05/26/2010            78

 05/26/2010           100
 05/26/2010            78


 05/26/2010           100                                                          television

 05/26/2010            89


 05/26/2010            89
 05/26/2010            78
 05/26/2010            37                                            venue
 05/26/2010            82            cadillac theater, chicago, il


 05/26/2010            93
 05/26/2010            96




ForeSee Results, Inc. Confidential                                           199                Satisfaction Performance Report
Date Created: 06/01/2010


                                                                                                          1. Complain about your
                                                                                                          automated system and its
                                                                                                          inability to respond to the
                                                                                                          simplest request. 2. To
                                                                                                          complain about the lack of
                                                                                                          response through your email
                                                                                                          contact system. 3. To attempt
                                                                                                          to end up with the tickets I
 05/26/2010             0                                                                                 wanted.

 05/26/2010            93
 05/26/2010           100
                                                                                                          print tickets previously
 05/26/2010            89                                                                                 purchased
                                                                                                          get a phone number for
                                                                                                          customer service regarding
                                                                                                          lost tickets
                                                                                                          this was about the
 05/26/2010            18                                                                                 hardestthing to do.


 05/26/2010             0




 05/26/2010            78




 05/26/2010             0
                                     Michael Franti & Spearhead -
 05/26/2010            48            the artist
                                                                                                           I got an email saying that the
                                                                                                           tickets were undeliverable due
 05/26/2010            74                                                 I go to the website of the event to wrong address
                                                                                                           Need to know how to get a
 05/26/2010            37                                                                                  refund


ForeSee Results, Inc. Confidential                                  200                                                 Satisfaction Performance Report
Date Created: 06/01/2010


                                                                                      to try to find my tickets which
                                                                                      were ordered 2 and a half
 05/26/2010            41                                                             weeks ago!


                                                                                      seating chart for a jonas
 05/26/2010            85                                                             brother concert.
 05/26/2010            52                            yahoo, google
 05/26/2010            89            google          google
 05/26/2010            63


 05/26/2010            89            LIVE NATION
 05/26/2010            82


 05/26/2010           100
 05/26/2010           100

 05/26/2010           100
 05/26/2010            67

 05/26/2010            56




 05/26/2010            0             American Idol
 05/26/2010           100


                                                     Entertainment sites and actual
 05/26/2010            96            Arco Arena      venues

 05/26/2010            26                            surfing web
 05/26/2010            82
 05/26/2010            89                            myspace or facebook
 05/27/2010            89
 05/27/2010           100            yahoo.com



 05/27/2010            85
 05/27/2010            78
 05/27/2010            70


ForeSee Results, Inc. Confidential                                      201                         Satisfaction Performance Report
Date Created: 06/01/2010



 05/27/2010            81

 05/27/2010            89




                                                         Band's personal myspaces
                                                         and venue websites that post
                                                         the concerts they are hosting
                                                         also outside the Van Andel
                                                         Arena in Grand Rapids, MI
                                                         they have a scrolling marquee
                                                         with shows and their dates and
                                                         that a lot of times is how i see
 05/27/2010           100                                an even that i want to attend



 05/27/2010             0
 05/27/2010            93

 05/27/2010            41            universoul circus                                      television
 05/27/2010            96
 05/27/2010           100
 05/27/2010            15

 05/27/2010            70            google


 05/27/2010            59
 05/27/2010            78
 05/27/2010            93            limewire




ForeSee Results, Inc. Confidential                                           202                         Satisfaction Performance Report
Date Created: 06/01/2010




 05/27/2010             0


                                                             announcements at previous
 05/27/2010            48                                    events

 05/27/2010            78            LA Music center



 05/27/2010            15




 05/27/2010            52            birchmere.com


 05/27/2010             0




 05/27/2010            19                                    tv ad
 05/27/2010           100
 05/27/2010           100
 05/27/2010            74
 05/27/2010            81




ForeSee Results, Inc. Confidential                     203                               Satisfaction Performance Report
Date Created: 06/01/2010




 05/27/2010             0            braves
 05/27/2010            74




 05/27/2010            82




 05/27/2010            78

 05/27/2010           100            GOOGLE         TV




 05/27/2010            85

 05/27/2010            67




ForeSee Results, Inc. Confidential            204        Satisfaction Performance Report
Date Created: 06/01/2010




 05/27/2010           100



 05/27/2010            26
 05/27/2010             0
 05/27/2010           100            email from cirque du soleil




 05/27/2010            78
 05/27/2010            63

 05/27/2010            70                                                print tickets




 05/27/2010            81                                                printing a copy of my ticket




 05/27/2010             7




 05/27/2010            33




ForeSee Results, Inc. Confidential                                 205                   Satisfaction Performance Report
Date Created: 06/01/2010




 05/27/2010            30

 05/27/2010            89
 05/27/2010            41
 05/27/2010            89

 05/27/2010            85                                            Phone application




 05/27/2010             0
 05/27/2010            74

 05/27/2010            89            Randy Travis Website
 05/27/2010            89


                                                                                         Print my tickets for tomorrow
 05/27/2010            37                                                                but I cannot
 05/27/2010            63
 05/27/2010            74
 05/27/2010           100

 05/27/2010           100

 05/27/2010           100            paul mccartney fan club

 05/27/2010            11


ForeSee Results, Inc. Confidential                             206                                    Satisfaction Performance Report
Date Created: 06/01/2010




 05/27/2010            78
 05/27/2010            74

 05/27/2010            89



 05/27/2010            74




 05/27/2010            33            venue website


 05/27/2010             0



 05/28/2010            0
 05/28/2010           100

 05/28/2010           100


 05/28/2010            78




 05/28/2010            56                                  tv

 05/28/2010            96
 05/28/2010            56


ForeSee Results, Inc. Confidential                   207        Satisfaction Performance Report
Date Created: 06/01/2010




                                                                                        Sport tickets based on the
                                                                                        schedule obtained from the
 05/28/2010            37                                                               team




 05/28/2010            70
 05/28/2010            48                                  an artist's facebook
 05/28/2010            96
                                                                                                                     edit profile info, i.e., new email,
                                                                                                                     new address, new AmEx card
 05/28/2010           100                                                                                            info.


 05/28/2010            89

 05/28/2010             0            stoneponyonline.com
 05/28/2010            89

 05/28/2010           100
 05/28/2010            89                                                               pollstar
 05/28/2010            89
                                                                                                                     refund for the u2 canceled
 05/28/2010            82                                                               tv                           concert




ForeSee Results, Inc. Confidential                                                208                                               Satisfaction Performance Report
Date Created: 06/01/2010




 05/28/2010            56                                         Print tickets

 05/28/2010            93
 05/28/2010            78
 05/28/2010            48



 05/28/2010            67
 05/28/2010            78


 05/28/2010            78
 05/28/2010            89
 05/28/2010            93
 05/28/2010           100
 05/28/2010            63                  Television promotion
 05/28/2010            93                  iLike mobile app

 05/28/2010           100




 05/28/2010            26



 05/28/2010            44




 05/28/2010           100



 05/28/2010            78
 05/28/2010            74
 05/28/2010            45
 05/28/2010            85
 05/28/2010            48



ForeSee Results, Inc. Confidential   209                                          Satisfaction Performance Report
Date Created: 06/01/2010




 05/28/2010           100
                                                                                   From going to the site of the
 05/28/2010           100                                                          group or venue
 05/28/2010            48
 05/28/2010           100                                       various
 05/28/2010           100
 05/28/2010            59



 05/28/2010             0




 05/28/2010             0                                       banner ads


 05/28/2010            78

 05/28/2010            59



                                     Received an email from
 05/28/2010            37            TicketMaster via Hotmail

 05/28/2010            96
 05/28/2010             0

 05/28/2010           100
 05/28/2010           100




 05/28/2010            74
 05/28/2010            74
 05/28/2010           100
 05/28/2010            89




ForeSee Results, Inc. Confidential                                           210                                   Satisfaction Performance Report
Date Created: 06/01/2010




 05/28/2010            78
 05/28/2010           100

 05/28/2010            56
 05/28/2010            78
 05/28/2010           100

 05/28/2010            89
 05/28/2010            22
 05/28/2010           100

 05/28/2010            85




 05/28/2010             0
 05/28/2010            85




 05/28/2010             7
 05/28/2010            85



 05/28/2010            89
 05/28/2010           100
 05/28/2010            93
 05/29/2010            67



 05/29/2010            63

 05/29/2010            81
 05/29/2010            78
 05/29/2010           100




ForeSee Results, Inc. Confidential   211   Satisfaction Performance Report
Date Created: 06/01/2010




 05/29/2010            74
 05/29/2010            85
 05/29/2010            89                  municipality sites




 05/29/2010            70

 05/29/2010            81                                       resell tickets




 05/29/2010            70                                       print ticket I purchased on line
 05/29/2010           100
 05/29/2010            44


 05/29/2010             0
 05/29/2010            89




ForeSee Results, Inc. Confidential   212                                         Satisfaction Performance Report
Date Created: 06/01/2010




 05/29/2010             0
                                                                                                       Needed confirmation on my
                                                                                                       tickets that I had to switch to
                                                                                                       another night due to a
                                                                                                       cancellation in
                                                                                                       performance...which bye he
                                                                                                       way I did not find after
                                                                                                       spending wya to much time on
                                                                                                       the phone with a ticketmaster
                                                                                                       rep. (2 in fact) so now I have
                                                                                                       to call them back I guess--
                                                                                                       even after send you all an e-
                                                                                                       mail through the contact us
 05/29/2010            59                                                                              link. Geez!
 05/29/2010           100
 05/29/2010           100




 05/29/2010            52            Louisville Slugger Field

 05/29/2010           100                                                                              updating information



 05/29/2010            81                                             They are always yearly events.

 05/29/2010           100
 05/29/2010            67            hardrock Casino


 05/29/2010           100




ForeSee Results, Inc. Confidential                              213                                                 Satisfaction Performance Report
Date Created: 06/01/2010




 05/29/2010             0                                                   Anything BUT Ticktmaster.




 05/29/2010            56
                                                                                                           Sell but no clear indication of
                                                                                                           whether I could, so will eat one
 05/29/2010            15                                                   It comes to mind and I search! ticket for tonight!
 05/29/2010           100
 05/29/2010            81
 05/29/2010             0                                                                                   locating tickets
 05/29/2010            56
 05/29/2010           100            costco.com




 05/29/2010            19
 05/29/2010            70

 05/29/2010            89

 05/29/2010           100
 05/29/2010           100
 05/29/2010            89                         facebook, myspace
                                                                                                            wrong tickets were printed for
                                                                                                            an event and was trying to find
 05/29/2010             0                                                                                   a way to fix it
 05/29/2010            74
 05/29/2010            81




ForeSee Results, Inc. Confidential                                    214                                                 Satisfaction Performance Report
Date Created: 06/01/2010




 05/29/2010            78                              TV




 05/29/2010             0




 05/29/2010            85            Birchmere
                                                       publicity blurb form
 05/29/2010            78                              participating theatre
 05/29/2010            96



 05/29/2010            89


ForeSee Results, Inc. Confidential               215                           Satisfaction Performance Report
Date Created: 06/01/2010




 05/29/2010            96
 05/29/2010            89            Texas Motor Speedway             Nascar

                                                                                                     I came to print out my tickets
                                                                                                     only to find that my order was
                                                                                                     unknowingly canceled for no
 05/29/2010             7                                                                            reason.


 05/29/2010            81                                             CAPA                           print tickets

 05/29/2010            44                                                            word of mouth

 05/29/2010            74
 05/29/2010            85


 05/30/2010            93



 05/30/2010            44
 05/30/2010           100




                                                                                                     Purchase NBA Finals tickets
                                                                                                     for the Lakers vs Celtics. Go
 05/30/2010           100                                                                            Lakers!!!

                                     memorial coliseum, fort
 05/30/2010            85            wayne, in
 05/30/2010            22
                                     http://www.nba.com/celtics/ros
 05/30/2010            78            ter/2009-2010-roster.html




 05/30/2010            48

 05/30/2010            63            msn




ForeSee Results, Inc. Confidential                                             216                                   Satisfaction Performance Report
Date Created: 06/01/2010




 05/30/2010            37                                               tv




 05/30/2010           100
 05/30/2010            89
 05/30/2010            63
 05/30/2010            78
 05/30/2010            44            MSN.COM
 05/30/2010            89

 05/30/2010            44                                               Google.
                                                                        I like taylor lautner and ya'll
                                                                        didn't have anything of him so
 05/30/2010            22                                               get something of him!!!:(




 05/30/2010            15
 05/30/2010            78
 05/30/2010           100
                                                                                                          I ordered tickets from this site
                                                                                                          a couple days ago, and got an
                                                                                                          e-mail telling me about the site
                                                                                                          and providing a link. Thought
                                                                                                          I'd check it out. I liked it and
                                                                                                          signed up for alerts for favorite
 05/30/2010            78                                                                                 artists.
 05/30/2010            56



 05/30/2010            33                      youtube, imdb, others

 05/30/2010            89




ForeSee Results, Inc. Confidential                                217                                                   Satisfaction Performance Report
Date Created: 06/01/2010


                                                                        Personal knowledges and
 05/30/2010            59                                               public reviews.



 05/30/2010            37


 05/30/2010            22
 05/30/2010            93
 05/30/2010           100



 05/30/2010            11




 05/30/2010             8            Orpheum.com




 05/30/2010            11
 05/30/2010            63

 05/30/2010            41

 05/30/2010            78
 05/30/2010            89

 05/30/2010            89                          Metal Sludge
 05/30/2010            96
 05/30/2010            93
 05/31/2010            52            ucla




ForeSee Results, Inc. Confidential                                218                             Satisfaction Performance Report
Date Created: 06/01/2010




                                     lagalaxy.com,nueblack.com,ih
 05/31/2010            67            aveanidea.org

 05/31/2010            85
 05/31/2010            82
 05/31/2010            89
                                                                    I have yet to receive my tickets
                                                                    I ordered on May 9th for the
                                                                    Hootie & the Blowfish concert
                                                                    in Charleston, SC on August
                                                                    11th. Per Ticketmaster, I am
                                                                    under the impression I should
                                                                    have received them w/in 10
                                                                    days. If this is incorrect, pls
                                                                    advise. Thank you. Agnes
                                                                    Berry
                                                                    email:
 05/31/2010            48                                           agnesberry@hotmail.com

 05/31/2010            0
 05/31/2010           100


ForeSee Results, Inc. Confidential                     219                        Satisfaction Performance Report
Date Created: 06/01/2010




 05/31/2010            52            CTG




 05/31/2010             0            www.MinskoffTheatre.com   Google search
 05/31/2010            67            Livenation.com


 05/31/2010            89
 05/31/2010            52

 05/31/2010            89
 05/31/2010            85

 05/31/2010             0            tn lady vols softball
 05/31/2010            74

 05/31/2010           100            boxoffice.com




 05/31/2010            41            Ticketmaster              the entertainer website
 05/31/2010            74




 05/31/2010             0




ForeSee Results, Inc. Confidential                                                 220   Satisfaction Performance Report
Date Created: 06/01/2010




 05/31/2010            93                                 television
 05/31/2010            85
 05/31/2010            89
 05/31/2010           100




 05/31/2010            63
 05/31/2010           100




 05/31/2010           100                                 Purchasrd before



 05/31/2010            19                                                    print tickets



 05/31/2010            59            oneunitedusa




ForeSee Results, Inc. Confidential                  221                                      Satisfaction Performance Report
Date Created: 06/01/2010




 05/31/2010            59

 05/31/2010           100

 05/31/2010            78            atlantic city

 05/31/2010            34

 05/31/2010            82


 05/31/2010            85
 05/31/2010            85                                             TV ads
 05/31/2010            67            email                            A & E from the friday paper
 05/31/2010            41
 05/31/2010            89


                                                                      Porque investigo hacerca de
                                                                      los Eventos Por general busco
                                                                      en Revistas pregunto lo e
 05/31/2010            89                                             investigo

                                                                                                      wanted to know when the band
 05/31/2010           100                            facebook         TV                              camila is going to come to cali
 05/31/2010            67
                                                                                                      Ticket Exchange for concert
 05/31/2010            63                                                                             event.
 05/31/2010            93
 05/31/2010             0


 05/31/2010            85


ForeSee Results, Inc. Confidential                              222                                                Satisfaction Performance Report
Date Created: 06/01/2010



 05/31/2010           100            livenation.com


 05/31/2010            11                                   Doesn't everyone know?
 05/31/2010            81
 05/31/2010            70            wwe.com




 05/31/2010             0

 05/31/2010           100

 05/31/2010           100




ForeSee Results, Inc. Confidential                    223                            Satisfaction Performance Report
Date Created: 06/01/2010



                                              Ticketmaster Enterprise Browse
                                                  Open-Ended Responses
                                                May 01, 2010 - May 31, 2010
                                                      (FSR) Site=US


                                                                                                                           Is there anything you would
                                                                    Why weren't you able to
Other event for purchasing           Other event for researching                                 Other website where you     like to share specifically
                                                                   accomplish what you came
         tickets                               tickets                                               became aware:         about the purchase process
                                                                            to do?
                                                                                                                                       today?


                                                                                                                           confirm how tickets were sent




                                                                   Found the phone number for
                                                                   customer service; already
                                                                   closed; sent an e-mail; not
                                                                   hopeful for a quick and/or
                                                                   positive answer.
                                                                   Doing a price check on
                                                                   available seats




comedy




ForeSee Results, Inc. Confidential                                                   224                                                Satisfaction Performance Report
Date Created: 06/01/2010


                                     Haven't made a decision yet
                                     about whether or not i want to
                                     purchase the tickets i was
                                     looking

                                     your site sucks, and i cant use
                                     my personal credit
                                     card!!!!!!!!!!!!!!!!!!!! its
                                     realllllllllllly retarded and i am
                                     pissed cause the show is on
                                     my birthday! and i really want
                                     to see slayer on the 31st!!! but
                                     i cant! and i am about to get a
                                     ticket for the pit, but your site
                                     is messing up and i wont get to
                                     enjoy my 20th birthday!!!!




                                                                                        the selection was poor. I kept
                                                                                        trying to get different seats
                                                                                        however the selection was the
                                                                                        same seats several times in a
                                                                                        row




                                                                          LIve Nation
                                     tix not on sale yet




ForeSee Results, Inc. Confidential                         225                                       Satisfaction Performance Report
Date Created: 06/01/2010




                                     You selection criteria is
                                     inadequate. I wanted to see
                                     concerts (doesn't matter the
                                     type of music) for a date
                                     range. Site doesn't depict
                                     proper dates and it doesn't
                                     show just music.




ForeSee Results, Inc. Confidential                      226         Satisfaction Performance Report
Date Created: 06/01/2010




                                                                                               why do io get charged to print
                                                                                               at home? using my own ink
comedy                                                                                         and paper, this is ridiculous!
                                     don't know - the explanation
                                     offered by the site was vague
                                     and useless, just like
                                     Ticketmaster itself


                                                                                               Could be less complicated in
                                                                                               indicating the login option.
                                                                                               Fewer ads on the site and
                                                                                               tickets would be an
                                                                     NY Times                  improvement.
comedy




                                                                     Band's official website   I hate presales




Bus to event




ForeSee Results, Inc. Confidential                      227                                                 Satisfaction Performance Report
Date Created: 06/01/2010




                                                                         the whole password thing is so
                                                                         difficult and so is the ability to
                                                                         review available seating.
                                     When I go to buy tickets I don't
                                     have my password And most
                                     of the time I can't get it until
                                     days later when you e-mail it
                                     to me so I go else were for the
                                     tickets.


                                     unable to access tickets


                                     the tickets were not for sale
                                                                         Ticket master is a necessary
                                                                         evil that gouges ticket prices
                                                                         with rediculously over inflated
                                                                         fees. The web sites nice
                                                                         though.




                                                                         I'd like to be able to see the
                                                                         rows numbered in each
                                                                         section. That would be
                                                                         super..easier to select the
religious conference. Fr Corapi                                          seats I prefer.



                                     no option to buy tickets, and
                                     could not find tickets available.




                                     the seating is an outrage for
                                     the ticket price.


ForeSee Results, Inc. Confidential                        228                          Satisfaction Performance Report
Date Created: 06/01/2010




                                                                         too many extra
                                                                         charges...complete crapola!
                                                                         no


                                     The seat search engine kept
                                     pulling up the SAME "limited
                                     view" seats - 6 times in a row. I
                                     couldn't get it to move to a
                                     different location.

                                                                         was a hassle, costs too much
                                                                         for the "service" ... so sucks

                                     site experienced technical
                                     difficulties, took long time to
                                     load, then was not able to print
                                     the tickets purchased earlier




ForeSee Results, Inc. Confidential                        229                         Satisfaction Performance Report
Date Created: 06/01/2010


                                                                        I specifically checked the box
                                                                        that said do NOT store credit
                                                                        card information and when I
                                                                        went to look at my account my
                                                                        credit card info was stored
                                                                        anyway. I did not like that you
                                                                        asked not to store it but did it
                                                                        anyway. I find that very
                                                                        deceitful and it makes me
                                                                        question whether I want to use
                                                                        this site again.




                                     KEPT KICKING ME TO YOUR
                                     AREA
                                     not in town for certain dates
                                     I can't find the tickets!
                                     Chicago Band, in Caesars
                                     casino, AC, NJ
                                     May 29, 30.
                                     (0xfe200111) If you submitted
                                     an order, and are not sure if it
                                     went through, please check
                                     Order History or contact
                                     Customer Service.

                                     There weren't any tickets
                                     available whatsoever.
                                                                        Nothing to add


                                                                        I cannot get the ticket to print!


ForeSee Results, Inc. Confidential                       230                          Satisfaction Performance Report
Date Created: 06/01/2010




                                                                   The clock makes me nervous!




                                     pre-sale information is too
                                     confusing with not enough
                                     information on how to get
                                     presale tickets




                                     Too expensive




                                                                   the convenience charge per
                                                                   ticket is a little extreme




ForeSee Results, Inc. Confidential                       231                   Satisfaction Performance Report
Date Created: 06/01/2010




                                     Wouldn't let me print my
                                     tickets and of course no
                                     compensation just more
                                     inconvenience. Ticket Master
                                     is a rip off!!!!!!




                                     not enough info on where to
                                     pick up the tickets and unable
                                     to print them on my computer




                                     just said sorry not available


                                     had to call and sit on hold after
                                     looking through several pages
                                     to find a phone number. : (




ForeSee Results, Inc. Confidential                        232            Satisfaction Performance Report
Date Created: 06/01/2010


                                     tickets not yet on sale. Can't
                                     see price

                                     Insufficent info
                                                                         Would like to have a choice of
                                                                         best avalible.




                                                                         No




                                     I was not able to get the tickets
                                     for the day I wanted and it
                                     never stated it was sold out. I
                                     had to call to be told the show
                                     was sold out. I don't have a
                                     clue to where we will be sitting.




ForeSee Results, Inc. Confidential                        233                         Satisfaction Performance Report
Date Created: 06/01/2010




                                     no option on web site

                                     ordered tickets by phone.
                                     could not find a place to enter
                                     confirmation number to double
                                     check order.


                                                                       I feel the insurance should
                                                                       cover more and be more
                                                                       forgiving than the 10 days.
                                     Ncaa Men's Basketball tickets
                                     2011




                                                                       At the first attempt at making
                                                                       the purchase,a message came
                                                                       up that said they weren't sure
                                                                       whether the order went
                                                                       through or not.I checked the
                                                                       order history and it looked like
                                                                       it did not.I reordered and it
                                                                       went through okay.Still it made
                                                                       me nervous about the
                                                                       reliability and security of your
                                                                       order system.

                                     i was sent a pre order
                                     opportunity and could not
                                     access the pre order tickets


ForeSee Results, Inc. Confidential                       234                        Satisfaction Performance Report
Date Created: 06/01/2010




                                                                          Directions not clear at all.
                                                                          this survey is too long

                                                                          purchase for a friend as a
                                                                          present




                                     Your site wouldn't worked, we
                                     tried for an hour trying to figure
                                     it out!
                                     not on sale yet

                                                                          I would like to see more
                                                                          options on the available
                                                                          seating in the requested
                                                                          "level". There should be more
                                                                          than just the first selection.




                                     I couldn't type fast enough,
                                     find my account number,
                                     match the seats to a seperate
                                     site chart in the alloted time. I
                                     had to retry several times, then
                                     the surprise of an added $15.
                                     fee!
                                     its dificult to see the seats and
                                     how manny tickets are
                                     available
                                     it would not pull up




ForeSee Results, Inc. Confidential                        235                           Satisfaction Performance Report
Date Created: 06/01/2010




                                                                    Facebook




                                     need to much info

                                                                               It's called Usury...you know,
                                                                               when you make 10.10 x 4 +
                                                                               5.96 for another fee. Makes
                                                                               my stomach turn.
                                     Tickets were not on sale yet




                                     The prices were too high for
                                     us.


ForeSee Results, Inc. Confidential                       236                                Satisfaction Performance Report
Date Created: 06/01/2010




                                     Limitations and requirements
                                     to purchase tickets to this
                                     event


                                     No information available

                                     No good seats available.




                                     I couldn't buy the Exclusive
                                     lady gaga t shirt


                                     need to confirm my date




ForeSee Results, Inc. Confidential                       237        Satisfaction Performance Report
Date Created: 06/01/2010




                                     not on sale yet


                                                                                                        There was no way to choose
                                                                                                        delivery for my tickets. It
                                                                                                        forced me to choose will call,
                                                                                                        and gave an error when I
                                                                                                        chose nothing, which I
                                                                                                        assumed that was the default
                                                                        While surfing for Chris Botti   since there was no place to
                                                                        events, I stumbled upon the     check mark the choice for
                                                                        July Sting event                delivery.


                                     could not purchase tickets to
                                     Shreveport FunnyBone
                                     Comedy Club.

                                     You offer terrible seats at very
                                     high prices and service
                                     charges
                                     the system took too long to
                                     purchse tickets. I was in at
                                     10:00 but did not get to
                                     purchase untill 10:10.

                                                                                                        password gets lost easily, the
                                                                                                        security words are annoying

                                                                                                        I like this website and ease of
                                                                                                        use, however the service fees
                                                                                                        and ticket prices are quite
                                                                                                        expensive. Perhaps some rate
                                                                                                        adjustments for loyal
                                                                                                        customers could be applied.



                                                                        MN Zoo                          no


ForeSee Results, Inc. Confidential                        238                                                        Satisfaction Performance Report
Date Created: 06/01/2010




                                     site sucks




                                     email said one thing....actual
                                     attempt at purchase did not
                                     match what was advertied.
                                     Misrepresentation by TM.

                                                                      I don't understand how I
                                     I tried to purchase three sets   purchased Roger Waters
                                     of tickets. I was able to        tickets without a hitch the first
                                     purchase the first one with no   time. but when I tried to
                                     problem but when I tried to      purchase them in another city I
                                     purchase the other sets the      had all sorts of problems. It is
                                     system very conveniently         very disappointing is exactly
                                     knocked me out for one           why I try and stay away from
                                     reason or another.               your company


                                                                      I WISH I COULD HAVE USED
                                     The number of Amex Preferred     AN INTERACTIVE SEATING
                                     tickets I wanted together were   CHART. WAS THERE ONE
                                     not available.                   AVAILABLE???

                                                                      Trouble loading my purchase,
                                                                      so I can't print my tickets!!




                                     prices are too expensive

                                     looking a password for a
                                     presale from ticketmaster. Did
                                     I find it? NO




ForeSee Results, Inc. Confidential                       239                        Satisfaction Performance Report
Date Created: 06/01/2010


                                                                    It would be nice to see
                                                                    available seats and click on
                                                                    the seats you want to
                                                                    puchase. Sometimes we like
                                                                    to sit in multiple rows
                                                                    depending on how many are in
                                                                    our group. This is the way
                                                                    FSCJ handles seating for their
                                                                    Broadway Artist Series at
                                                                    Times Union Center

                                     wanted to see more seat
                                     choices
                                                                    why do you always save the
                                                                    good seats for the
                                                                    corporations, why do normal
                                                                    people always get the crappy
                                                                    seats. i have an american
                                                                    express card and even with
                                                                    the code i cant get decent
                                                                    seats, how is that fair?
                                                                    Don't understand why I have to
                                                                    pay a fee if you are emailing
                                                                    me my tickets.




                                                                    when i tried to edit my credit
                                                                    card info it would only let me
                                                                    edit the address. i had to
                                                                    waste some of my time trying
                                                                    to navigate the edit options
                                                                    while i was trying to purchase
                                                                    my tickets. not to mention my
                                                                    clock time was running low.

                                     kept getting anerror message



                                     The tickets are not on sale
                                     right now




ForeSee Results, Inc. Confidential                       240                     Satisfaction Performance Report
Date Created: 06/01/2010




                                                                                            After buying tickets for one
                                                                                            game at a minor league
                                                                                            ballpark, I would have
                                                                                            appreciated the opportunity to
                                                                                            shop for other tickets at the
                                                                                            ballpark. Instead, I was routed
                                                                                            to a general search engine,
                                                                                            which was not an efficient
                                                                                            route back to the ballpark.
                                                                                            Instead, I opened a new
                                                                                            window through milb.com to
                                                                  Minorleaguebaseball.com   return to the ballpark.
                                                                                            the process to actually
                                                                                            purchasing via the AMEX
                                                                                            presale was a little confusing
                                                                                            to start.




                                                                                            I wanted to buy tickets to
                                                                                            three events but had to go
                                                                                            through the WHOLE process
                                                                                            three times.




                                     Unclear how to qualify for
                                     student discount
                                                                                            waaay too fn
                                                                                            expensive!!!!!!!!!!! all those
                                                                                            extra service, convenience
                                                                                            and other charges were
                                     it seems roger waters is
                                     american express only




ForeSee Results, Inc. Confidential                       241                                               Satisfaction Performance Report
Date Created: 06/01/2010




                                                                     I don't like the time restriction




                                                                     Every time you purchase
                                                                     tickets there will processing
                                                                     fees and I know that.
                                                                     However, can it just be
                                                                     included in the price of the
                                                                     tickets. Just in this purchase
                                                                     alone my total changed 3
                                                                     times. First it was 16.00 a
                                                                     ticket, then it was 16.00 + 10
                                                                     for processing fees, then came
                                                                     the Order Processing fee to
                                                                     make the final bill 110.90. It is
                                                                     ridiculous first of all that there
                                                                     is a processing fee for online
                                                                     orders anyway but to have that
                                                                     plus an additional 10 for facility
                                                                     and convenience charge. (in
                                                                     real life I should be charging
                                                                     you a convience charge
                                                                     because online is better than
                                                                     another person in your line
                                                                     waiting to purchase a ticket -
                                                                     online orders is one less
                                                                     person you have to pay to be
                                                                     at a cash register.)




                                     Couldn't edit my order to add
                                     another ticket.




ForeSee Results, Inc. Confidential                      242                         Satisfaction Performance Report
Date Created: 06/01/2010




                                     No tickets available


                                     CAN"T FIND

                                     Tickets sold out for my price
                                     range.
                                     looking to see if tickets are
                                     available yet




                                                                                  I think your website is terrible
                                                                                  and all the extra charges are
                                                                     Terminal 5   unfair.

                                     They sold me tickets for the
                                     wrong game. My 10 yr old son
                                     was so sad when he could not
                                     see his favorite team (The
                                     lakers). Aparently they sold
                                     me tickets for the wrong game
                                     (lakers vs oklahoma for
                                     Sunday May 2 at the Staples
                                     Center?. I got my money back
                                     but after I don't know how
                                     many phone calls.




ForeSee Results, Inc. Confidential                          243                                 Satisfaction Performance Report
Date Created: 06/01/2010




                                                             Upon logging into
                                                             Ticketmaster via The Mirage
                                                             hotel website, I got diverted
                                                             from purchasing Terry Fator
                                                             tickets to the OKC Thunder.
                                                             Happens every time.
                                                                                                no.
                                                             pages/screens did not load
                                                             correctly




                                                             tickets were sold out and I
                                                             never received an email
                                     Comedy show and music   alerting me about one of my
                                     performance             favorites in town
                                                             cause tickets are still very
                                                             expensive and I was hoping
                                                             for a promotional code.


                                                             no "match"; didn't say if it was
                                                             sold out or not




                                                                                                Add on fees outrageous --
                                                                                                near 50%


                                                             Prices too high, service fees
                                                             are crap, facility fees are BS.
                                                             Ticketmaster are bottom
                                                             feeders..




ForeSee Results, Inc. Confidential                                                244                       Satisfaction Performance Report
Date Created: 06/01/2010




                                     Could not easily check various
                                     dates and back out of an initial
                                     selection that did not please
                                     me.




                                     Sold out in two minutes. Was
                                     poised and ready at the time
                                     tickets went on sale. Doubting
                                     the accuracy of the number of
                                     tickets that were on sale.


                                     cheap seats
                                     The seating map does not
                                     show the sec.


                                     keep sending me to the
                                     beginning

                                                                        no




ForeSee Results, Inc. Confidential                       245                 Satisfaction Performance Report
Date Created: 06/01/2010




                                     i decided not to buy tickets
                                     after seeing all of the added
                                     on fees.
                                                                       no.




                                                                       very confusing for a first time
                                                                       user
                                     tickets were advertised yet
                                     unavailable for general public
                                     purchase




                                     i'd like to be able to compare
                                     availability of seats, choose
                                     my own seats as you can at
                                     many theatres, and i think your
                                     fees are outrageous.




comedy                               tickets not on sale yet


ForeSee Results, Inc. Confidential                        246                        Satisfaction Performance Report
Date Created: 06/01/2010


                                                                                  I would like to be able to edit
                                                                                  my credit card information on
                                                                                  file by easily deleting old card
                                                                                  entries. Other than that, it's a
                                                                                  great online purchasing
                                                                                  experience. I am in the
                                                                                  business of
                                                                                  maintaining/designing online e-
                                                                                  commerce sites and this site
                                                                                  does a lot right. Keep up the
                                                                   eventful.com   good work.




                                     Website will not let me
                                     unsubscribe


                                     Presale tickets don't go on
                                     sale until tomorrow (5/5)




comedy                                                                            no



                                     said i had no tickets
                                     sold out

                                                                                  I would like more time on the
                                                                                  clock. Some people are not
                                                                                  very fast typists.




ForeSee Results, Inc. Confidential                           247                               Satisfaction Performance Report
Date Created: 06/01/2010




                                                                        I wish you could scroll through
                                                                        to see all available seats, like
                                                                        you can on Telecharge. This
                                                                        is why I love Telecharge and if
                                                                        I had a choice, why I'd always
                                                                        use that service instead of
                                                                        Ticketmaster! Also, on
                                                                        Telecharge you can check
                                                                        availability for more than one
                                                                        date for the same artist and
                                                                        you can't here. Seriously, if
                                                                        they can make the user
                                                                        experience so much better,
                                                                        why can't you?

                                                                        the convinience fee is too
                                                                        much :(
                                     There was a certificate
                                     security problem with your site;
                                     same problem occurred vie IE
                                     and chrome.


                                     The site said the tickets were
                                     printed, but I still don't have
                                     them.



                                     tickets no available in the
                                     seating area I wanted

                                     couldn't get through




ForeSee Results, Inc. Confidential                          248                       Satisfaction Performance Report
Date Created: 06/01/2010




                                                                                        the extra fees added on are
                                                                                        ridiculous
                                                         The artists for the events
                                                         cannot be located.


                                                         gave two sections with the
                                                         same number 213 and didn't
                                                         know where the seats were in
                                                         what section




                                     pro wrestling WWE   NOT LISTED
                                                         event not currently schduled




ForeSee Results, Inc. Confidential                                           249                     Satisfaction Performance Report
Date Created: 06/01/2010


                                                                                        I got bounced out 3 times
                                                                                        before completing my
                                                                                        purchase. The Wilbur seating
                                                                       wilbur theater   chart is terrible.




                                     Site errored out every attempt
                                     to purchase ticket with no
                                     further information. Unable to
                                     purchase tickets, no other
                                     method available. Awful web
                                     site, awful customer service,
                                     awful company. Unfortunately,
                                     Ticketmaster has a monopoly
                                     and that means customers
                                     aren't valued. I truly would
                                     never use this site if I didn't
                                     have to.



                                                                                        Did not like the clock, felt
                                                                                        pressured.




                                     kept getting "error" messages




                                     Keep getting an error.
                                     nothing coming to raleigh
                                     error messages kept sending
                                     me in a circle

                                                                                        very fast and easy untill time to
                                     unable to print tickets                            print


ForeSee Results, Inc. Confidential                        250                                         Satisfaction Performance Report
Date Created: 06/01/2010


                                                                     efcvdrev




                                                                     bethelwoods.org
                                     Wouldn't let us enter CT even
                                     though country was USA.
                                     Gave us Canadian provinces!

                                                                                       You do NOT have a prompt to
                                                                                       get and or print the ticket
                                                                                       conformation. You use my
                                                                                       credit car for verification. Not
                                                                                       goo practice for a cal in
Stadium Tour                                                                           purchase.




ForeSee Results, Inc. Confidential                      251                                          Satisfaction Performance Report
Date Created: 06/01/2010




                                                                                it's absolutely awful. i will
                                                                                attempt to never buy tickets on
                                                                                ticketmaster again.
                                                                                unfortunately, i'm sure I will be
                                                                                forced to return, as it will be
                                                                                against my will and better
                                                                                judgement. i hope the website
                                                                                will actually work and not take
                                                                                an 1 1/2 of my time to
                                                                                complete a simple ticket
                                                              broadwaybox.com   purchase!?!


                                     it had cancelled




ForeSee Results, Inc. Confidential                      252                                   Satisfaction Performance Report
Date Created: 06/01/2010




                                     Could not find the date and
                                     location the site offered for
                                     ticket sales




                                     Terrible organization,
                                     frustration with dropdown
                                     menus for seating areas not
                                     matching the seating maps,
                                     and of course...the fees. I'd
                                     rather buy from craigslist.


                                                                     VERY FRUSTRATED TRYING
                                                                     TO COMPARE AVAILABLE
                                                                     SEAT OPTIONS. HATE THE
                                                                     PASSWORD-ILLEGIBLE AND
                                                                     OFTEN TIMES NOT EVEN A
                                                                     REAL WORD




                                     tickets sold out. cant afford
                                     next seat up because of
                                     "convenience charges".


                                     stoopidly expensive.




ForeSee Results, Inc. Confidential                        253                 Satisfaction Performance Report
Date Created: 06/01/2010


                                     The site told me no tickets
                                     were available, even when I
                                     selected best available for
                                     price and location.




                                                                             Apparently I have 2 accounts
                                                                             with 2 different emails. I was
                                                                             unable to fix this problem that
                                     unable to change my email               wouldn't allow me purchase
                                     address                                 using my current email.
                                                                             jonas brothers




                                     it would not locate the event
                                     and the tickets go on sale next
                                     week
                                     bec. I was given incorrect info
                                     on the site

                                                                       ADF




ForeSee Results, Inc. Confidential                       254                               Satisfaction Performance Report
Date Created: 06/01/2010




                                     event not yet avaialble for
                                     purchase



                                     I forgot my password and I
                                     haven't received an email with
                                     a new one yet




                                     It kept sending me the
                                     message that the tickets I
                                     selected were taken.




                                     The tickets available in the
                                     Jackson Browne pre-sale flat
                                     SUCKED. $180 for nosebleed
                                     seats at presale? F*** no.

                                     Also, Bowl park & ride tickets
                                     that wind up costing TWICE
                                     the price of buying a cash
                                     ticket the day of the event?
                                     Somebody's momma didn't
                                     raise him right.




ForeSee Results, Inc. Confidential                       255          Satisfaction Performance Report
Date Created: 06/01/2010




                                                                       the confirmation words are
                                                                       horrible to read.




                                     tickets not on sale yet except
                                     for certain presale.
                                                                       no




                                                                       no not really.

                                     I couldnt find the place i want
                                     to watch a concert at




ForeSee Results, Inc. Confidential                        256                           Satisfaction Performance Report
Date Created: 06/01/2010




                                     It seems you're limited to 1
                                     geographical area as opposed
                                     to selecting various areas for
                                     possible events.




                                                                       I highly dislike all the added
                                                                       charges; just make them part
                                                                       of the price up front.
                                     There are no events of interest
                                     for the time frame I am looking
                                     for.




                                     they were sold out! :(


                                                                       stop advertising on the site,
                                                                       you don't need to advertise.




ForeSee Results, Inc. Confidential                       257                         Satisfaction Performance Report
Date Created: 06/01/2010


                                                                       I wanted to purchase several
                                                                       concert tickets at once. I had
                                                                       to start all over to order for
                                                                       each concert ticket purchase

                                                                       Would like to see specific
                                                                       seat, & ideally the view from
                                                                       that seat (like Google maps
                                                                       street view).




                                     no tickets available
                                     Did not find a definitive price
                                     for the Mann U v Wizards
                                     game on 7/25/10


                                     i had ? about availability of
                                     tickets if you go to a retail
                                     store are you guarented tickets
                                     if your there when the tickets
                                     go on sale and they sell out. i
                                     could not find the answer.
                                     keep telling tickets were
                                     available but when I wantd to
                                     purchase them it would not
                                     allow me to...




ForeSee Results, Inc. Confidential                        258                       Satisfaction Performance Report
Date Created: 06/01/2010




                                                             Could not understand the
                                                             discount that was offered. Did
                                                             not show discount at checkout.
                                                             I logged in and out several
                                                             times to see if it would correct.
                                                             Kept going in circles. Seats by
                                                             dollar amount does not tell me
                                                             where seating is for the
                                                             amounts listed. I purchased
                                                             seats very close and worried
                                                             my 3 year old will be scared.
                                                             Could be a big concern for the
                                                             tickets I purchased if i
                                                             immediately have to leave.


                                                             service fees are outrageous,
                                                             Security text is hard to read-
                                                             had to submit several times
                                                             and again at each screen. very
                                                             annoying.




                                     not on sale yet




                                                             text too small on site




ForeSee Results, Inc. Confidential                     259                 Satisfaction Performance Report
Date Created: 06/01/2010




                                                                                                  Easy!!!
                                                                                                  that timer is kind of annoying -
                                                                                                  it helped me know how much
                                                                                                  time i had but it also really
                                                                                                  stressed me out


                                     Website not functioning
                                     properly




                                     not on sale yet




                                     tickets weren't available for
                                     events i wanted




                                                                                                  You should have an area for
                                                                                                  users to list a specific areas
                                                                     Spurs Season Ticket Holder   for seats




ForeSee Results, Inc. Confidential                        260                                                   Satisfaction Performance Report
Date Created: 06/01/2010




                                                                       The website kept telling me
                                                                       there was a problem with my
                                                                       ticket processing. After trying
                                                                       three times to purchase
                                                                       tickets, I logged out and was
                                                                       going to give up, only to find
                                                                       that the FIRST time I tried was
                                                                       successful. Also, some tickets
                                                                       were listed as "limited view",
                                                                       with no additional explanation
                                                                       as to why, or what it meant
                                                                       specifically, or if other tickets
                                                                       in the same price range were
                                                                       available that were not limited
                                                                       view.




                                     there, is never anyone good in
                                     fresno anymore, except
                                     george lopez but i cant make it
                                     that day.




                                                                       no




ForeSee Results, Inc. Confidential                       261                         Satisfaction Performance Report
Date Created: 06/01/2010


                                     Wished Ticketmaster would
                                     just tell you when an event is
                                     SOLD OUT. Instead I have
                                     been checking on Michael
                                     Buble concert tickets for a
                                     month only to be advised, no
                                     tickets avail for my search.
                                     Disappointed indeed! Finally
                                     called & spoke with a
                                     representative who told me No
                                     Tkts Avail AT ALL!!

                                     SAID IT WAS SOLD OUT
don rickles                                                                        not enough time due to clock


                                                                                   I would have like to have
                                                                                   known about the interactive
                                                                                   seat map in advance of
                                                                                   purchasing my ticket. I would
                                                                                   have totally used it and it
                                                                                   would have saved me a great
                                                                                   deal of time trying to search
                                                                        Facebook   other sites for best seats




                                     the web sight could not tell me
                                     if there were tickets to buy or
                                     not. all it would say is "we can
                                     not find a match". If you are
                                     sold out of tickets then the web
                                     sight should say that. if not
                                     then what is available should
                                     be displayed.

                                     You wouldn't let me in. Can't
                                     find a phone # either.

                                                                                   mm


ForeSee Results, Inc. Confidential                       262                                    Satisfaction Performance Report
Date Created: 06/01/2010




                                                                       no
COMEDIAN                             NOT ON SALE YET




                                     slow page loading, frustrated
                                     by fees and verification forms.
                                     It took over twenty minutes
                                     and then I get bounced back
                                     to the original order page. I
                                     could have gone to the box
                                     office in less time and had a
                                     choice of tickets.




                                     couldn't find it

                                                                       I hate the clock,,hate the
                                                                       words you have to type to tell
                                                                       the system you are a person,
                                                                       and your comissions are too
                                                                       expensive, and too many! you
                                                                       charge for everything, thats
                                                                       not fair, you are a monopoly




ForeSee Results, Inc. Confidential                       263                        Satisfaction Performance Report
Date Created: 06/01/2010




                                     I was not able to view amny
                                     seats easily the choice was
                                     static




                                     tickets continue to be the
                                     same no matter how many
                                     times i search site does not
                                     offer different available seatsw

                                     I want to purchase tickets to
                                     the golf in atlanta in september
                                     & as I DO NOT live in the US
                                     there are no options for aust
                                     purchases & each time I have
                                     emailed & asked for help it
                                     doesn't work & tickertmaster
                                     australia as no help at all.

                                     Site is not helpful.




ForeSee Results, Inc. Confidential                          264         Satisfaction Performance Report
Date Created: 06/01/2010


                                     been told 1 thing by csr on
                                     phone for past 4 days that is
                                     not confirmed by checking my
                                     account info


                                                                                      If a password is forgotten, the
                                                                                      clock should stop and tickest
                                                                                      held until password research is
Lecture                                                                               completed.




                                                                     norahjones.com
                                                                                      Thanks again



                                                                                      can't get parking through will
                                                                                      call and american express
                                                                                      redemtion did not work
                                                                                      More information if the event
                                                                                      becomes sold out so I don't
                                                                                      keep searching thinking it is
                                                                                      just a order (being next in line)
                                                                                      kind of thing.
                                                                                      the processing charge and
                                                                                      convenience charge was a
                                                                                      little high i felt.




                                                                     kbco




ForeSee Results, Inc. Confidential                     265                                          Satisfaction Performance Report
Date Created: 06/01/2010




                                     im still browsing.




                                     tickets --never came up KEPT
                                     LOADING NEVER TO LOAD




ForeSee Results, Inc. Confidential                        266       Satisfaction Performance Report
Date Created: 06/01/2010




                                     Tickets may not be on sale for
                                     this event.
                                                                         i really don't like the clock i am
                                                                         a slow typist




                                     I kept getting error messages
                                     after I typed in the verification
                                     words. Never could get to
                                     tickets



                                     Returning users required to
                                     specify last used credit card
                                     number. Give me a break -- I
                                     have 6 cards.


                                                                         Service fees and handling
                                                                         charges are too high
                                                                         poop




ForeSee Results, Inc. Confidential                         267                         Satisfaction Performance Report
Date Created: 06/01/2010




                                     I was trying to purchase a
                                     ticket in a specific section and
                                     it won't give me that option.

                                     Search request came up with
                                     no exact matches... time after
                                     time.



                                     I did get my tickets, but I didn't
                                     find information on Sting in LA.
                                     I'm assuming that he is playing
                                     there, but ticketmaster is not
                                     handling the sales.


                                     event not in area
                                                                          No.
                                     Received error message after
                                     going through the entire
                                     purchase process FIVE times,
                                     including resetting my browser
                                     options, and trying on another
                                     computer. VERY
                                     DISAPPOINTING.
                                     I TRIED AT LEST 50 TIMES
                                     TO ENTER THE NUMBER OF
                                     TICKETS I WANTED FOR
                                     TWO CONCERTS IT WOULD
                                     NOT LET ME.

                                     Were not any good summer
                                     shows, and the one show I
                                     was excited to see is sold out.




                                     DOSENT HAVE THE EVENT
                                     INFORMATION




ForeSee Results, Inc. Confidential                        268                   Satisfaction Performance Report
Date Created: 06/01/2010


                                                                      didn't like going to live nation
                                                                      for venue info-wanted to get to
                                                                      it from your site

                                     no local events



                                     no choice is given in picking
                                     section or seating choices.




                                     The site was "UNABLE TO
                                     PROCESS MY REQUEST AT
                                     THIS TIME" for the tenth time
                                     this weekend

                                                                      This survey is too long




                                     The Tickets for Bad Religion's
                                     show in California were sold
                                     out back in February, and the
                                     rest of the tour dates are in
                                     Europe.




                                     couldn't find it


Sinbad




                                     can't find Roger Waters at
                                     Wachovia in Phila


ForeSee Results, Inc. Confidential                       269                        Satisfaction Performance Report
Date Created: 06/01/2010




                                     takes to much time to look at
                                     different dates and times

                                                                       where to start everything id
                                                                       wonderful




                                                                       The convenience charge and
                                                                       ticket fast charges are
                                                                       scandalously high - it's the
                                                                       only objection I have to
                                                                       Ticketmaster - everything else
                                                                       is excellent, but every time I
                                                                       buy tickets I feel like I've been
                                                                       ripped off because of the
                                                                       charges... If you need to
                                                                       charge this, include it in the
                                                                       ticket price, instead of making
                                                                       it a hidden extra.




                                     The site didn't work. I used a
                                     presale password, but thesite
                                     couldn't complete the task, so
                                     now I most likely will miss the
                                     event!!


ForeSee Results, Inc. Confidential                       270                         Satisfaction Performance Report
Date Created: 06/01/2010




                                     The sections & seating areas
                                     are very confusing regarding
                                     the letters ect.

                                                                    Went on line to purchase
                                                                    tickets, saw another artist
                                                                    scheduled for Greek Theatre,
                                                                    so purchased for that music
                                                                    venue as well as the original
                                                                    purchase.




                                     I couldn't figure out which
                                     telephone number to
                                     call.
                                     i realy dont understand what
                                     they were sayin




                                     tickets on sale at 10am (at
                                     work and impossible to buy)
                                     today, not midnight. (would
                                     want 2VIP to R.Waters WALL
                                     show)
                                     your site did not offer best
                                     tickets available




ForeSee Results, Inc. Confidential                      271                      Satisfaction Performance Report
Date Created: 06/01/2010




                                     I can't print the tickets for this
                                     concert or the Sugarland
                                     tickets.

                                     Because your website is a
                                     piece of crap. The event won't
                                     let me order tickets for a US
                                     event from Canada.
                                     mohegan had advertised
                                     bowser doo wop party for jan
                                     17 2011, and it is not listed
                                     here
                                     did not like ticket locatiion and
                                     could not change it
                                     Was unable to print Fanclub
                                     membership ticket that I
                                     purchased today.
comedy
                                     tickets not availble in price
                                     range I was looking for




                                     Convert sold out


                                     It did not have the music
                                     tickets I want.
                                                                          Make it easier to change dates
                                                                          when you don't find the tickets
                                                                          you want for the date you
                                                                          selected originally


ForeSee Results, Inc. Confidential                          272                        Satisfaction Performance Report
Date Created: 06/01/2010


                                     no tickets available

                                     just said there wasn't ONE
                                     ticket available, but you'd think
                                     that it would note is was sold
                                     out instead of me wasting my
                                     fucking time looking---this is
                                     not the first time this has
                                     happened...those idiot
                                     ticketmaster "brokers" legally
                                     scalp tickets in my opinion and
                                     I AM SICK OF IT
                                     Too many interuptions
                                     Attemp to purchase tickets in a
                                     particular area, never got
                                     there!




                                     displayed password for ticket
                                     sale not in system




                                                                         Extremely happy!!!
                                                                         I did not pick my seats
                                                                         because I was not given option
                                                                         or direction.

                                                                         I have NEVER been able to
                                                                         use my AMEX points to assist
                                                                         in purchase!
                                     I can't see multiple dates and
                                     tickets available for shows
                                     during a run.


                                     good seats were not available


ForeSee Results, Inc. Confidential                          273                      Satisfaction Performance Report
Date Created: 06/01/2010


                                     Want to pay with VISA online
                                     but could not get past pop up
                                     saying have to apply for AMEX
                                     rewards and check the box.
                                     Even if I checked teh box got
                                     same pop up and could not
                                     complete order.
                                     Tickets were more than I
                                     thought they would be.




                                     TIME ALLOWED TO
                                     PURCHASE TICKETS
                                     EXPIRED BEFORE I COULD
                                     SIGN ON TO ACCOUNT


                                     it wouldnt load and the lady
                                     gaga tickets are hard to find
                                     on the site.




ForeSee Results, Inc. Confidential                       274         Satisfaction Performance Report
Date Created: 06/01/2010




                                                                       I HATE the Ticketmaster site!
                                                                       I want to be able to input my
                                                                       choice of days of the week,
                                                                       time and section and then get
                                                                       a list of these items listed in
                                                                       the order that they most match
                                                                       my criteria. If I do not like a
                                                                       choice, I want to be able to
                                                                       move to the next choice on the
                                                                       list without having to start over
                                                                       at the calender which begins
                                                                       with tomorrow's date instead of
                                                                       the first date in which I am
                                                                       interested. Ticketmaster has a
                                                                       monopoly on the ticket
                                                                       business or I would NEVER
                                                                       use the site again.

                                     Poor organization, didn't stick
                                     to release timing, poor ticket
                                     release process, no ability to
                                     search in price ranges.



                                     poor visibility over available
                                     seating.


                                     the stupid credit card check

                                                                       I'm glad you have increased
                                                                       the time limit for purchasing
                                                                       tickets. I got kicked out so
                                                                       many times before and it was
                                                                       aggravating. Purchasing tix
                                                                       sometimes involves quite a bit
                                                                       of money so you want to be
                                                                       sure you're getting exactly
                                                                       what you want so the extra
                                                                       time is really appreciated.




ForeSee Results, Inc. Confidential                        275                        Satisfaction Performance Report
Date Created: 06/01/2010




                                     No seats available except the
                                     VIP packages




                                     tickets were sold out >:(

                                     tickets sold out




                                     feeling out this survey
                                     they did not have the event
                                     listed i was looking for the
                                     jonas brothers concert to take
                                     place on 8/27/10 at
                                     susquehanna bank center in
                                     camden nj it wasnt listed




                                     sold out :(



                                     tickets not yet available




ForeSee Results, Inc. Confidential                        276         Satisfaction Performance Report
Date Created: 06/01/2010


Coco!




                                                                                   Website wasn't specific on
                                                                                   how I could print my tickets. I
                                                                                   had to find out on my own.
                                     Vatican



Nascar Hall of fame                            Your system is inferior.

                                                                                   service charges are too high...




                                               tickets sold out
                                                                                   I like that it was free of charge
                                                                                   to print.


                                               I think the tickets are sold out!

                                                                                   It is so obnoxious to have to
                                                                                   constantly enter captchas. As
                                                                                   well, it drives me crazy that
                                                                                   you don't know the full price of
                                                                                   the ticket until going through
                                                                                   all of the purchasing process.




ForeSee Results, Inc. Confidential                                  277                          Satisfaction Performance Report
Date Created: 06/01/2010


                                                                      CHEAPER FEE. SEEING
                                                                      THAT HOW YOU GUYS
                                                                      MAKE YOU MONEY
                                                                      nan




                                     No seats were available in the
                                     section I wanted.
                                     just browsing




                                     Nothing much was happening
                                     during the week I was looking
                                     for.




ForeSee Results, Inc. Confidential                      278                    Satisfaction Performance Report
Date Created: 06/01/2010




                                     Game is not yet available (next
                                     round of Lakers play-offs -
                                     against the Phoenix Suns)




                                     Thhis is the worst ticketing site
                                     on the internet




                                                                         I feel that ticketmaster.com
                                                                         has improved over the years.
                                                                         However my most recent
                                                                         purchases were though pre-
                                                                         sales. Overall I had successful
                                                                         experiences with TM.com
                                                                         recently, but I do see room for
                                                                         improvement especially in the
                                                                         fairness department. I think it
                                                                         should really be first come first
                                                                         serve, all tickets on sale at
                                                                         once.




recital




ForeSee Results, Inc. Confidential                        279                          Satisfaction Performance Report
Date Created: 06/01/2010


                                                                        yes - your 'convenience fee' is
                                                                        a convenient rip-off for the
                                                                        customer and a great way for
                                                                        you to increase profit margins
                                                                        on a near monopoly.

                                     website is taking to long to
                                     come up. everytime i click on
                                     search for tickets i get error.




                                     Wasn't happy with seat
                                     location
                                     Could not find the seats I
                                     wanted.

                                     Sale started for general public
                                     on 5/10/10 at 10am. I tried
                                     purchasing tickets at that exact
                                     moment on 5/10/10 and the
                                     wait time was less than 1
                                     minute, yet the show was
                                     SOLD OUT. How can it sell
                                     out at exactly 10am? Then
                                     they added a second show
                                     and I did not receive an email
                                     alert. Needless to say, I have
                                     no tickets.



                                                                        SHORTER SURVEYS!




                                     The way tickets are available
                                     on the site is very convoluted.
                                                                        Different than purchasing in
                                                                        the past (3+ years ago) This
                                                                        website is easier to navigate
                                                                        and loads more quickly




ForeSee Results, Inc. Confidential                        280                        Satisfaction Performance Report
Date Created: 06/01/2010


                                     Everytime I searched for
                                     tickets, the result said sorry no
                                     results. I even narrowed it
                                     down to one ticket best
                                     available any price. If your
                                     event sells out you should say
                                     sold out instead of having
                                     people uselessly continue to
                                     search hoping to get the
                                     tickets they wanted to
                                     purchase.




                                     No tickets found. Why does
                                     stub hub have tickets but not
                                     ticket master. Why do you let
                                     me pick by seating chart?



                                     it was to confusing



                                     Artist was not in my area.




                                     Too time consuming to find the
hollywood bowl bus tickets           bus tickets I needed.




ForeSee Results, Inc. Confidential                         281           Satisfaction Performance Report
Date Created: 06/01/2010




                                     tickets sold out as usual even
                                     when they first go on sale your
                                     site seems to never have
                                     tickets available someone gets
                                     them and puts them on stub
                                     hub. I signed onto your site at
                                     10 am mon. morning went
                                     through the screens and found
                                     no exact matches found,how is
                                     that possible????

                                     Because I was not able to
                                     work through the website!!!


                                                                       excellent site

                                     Both JJ shows in SB are sold
                                     out.




comady




ForeSee Results, Inc. Confidential                      282                             Satisfaction Performance Report
Date Created: 06/01/2010




                                     i was interested in a MMA
                                     fight, but it don't show who's
                                     fighting

                                                                                       Your prices with all of the extra
                                                                                       convenience charges, plus an
                                                                                       order processing fee and then
                                                                                       the Ticket fast charge where I
                                                                                       print it myself are simply
                                                                                       outrageous and should be
                                                                                       illegal. You have a monopoly
                                                                                       so people are stuck with your
                                                                                       terrrible business practices
                                                                                       and over charging. I actually
                                                                                       hate your company and would
                                                                                       not use it at all if I had a
                                                                                       choice. You are the most
                                                                                       greedy people on earth (not
                                                                                       that you care because you are
                                                                                       allowed to get away with all of
                                                                                       these ridculous charges so I
                                                                                       guess you get to laugh all the
                                                                                       way to the bank while you rip
Bus tickets to go to event                                            Hollywood Bowl   people off).




                                     Already sold out
                                     the playoffs for the Celtics
                                     game and the seat i was
                                     looking for was sold out
                                     web kept sending back to
                                     select page with no tickets to
                                     review or purchase



                                     scalpers / scam who knows




ForeSee Results, Inc. Confidential                        283                                        Satisfaction Performance Report
Date Created: 06/01/2010




                                     feel like being ripped off 750
                                     dollars for 1 ticket to see a
                                     concert is totally lame
                                     i couldn't find floor seating. I'm
                                     willing to pay up to a couple
                                     thousand for them




                                     no easy way




ForeSee Results, Inc. Confidential                         284            Satisfaction Performance Report
Date Created: 06/01/2010


                                           Every time I try to purchase
                                           tickets at my company's
                                           promotional discount, the
                                           search says no matches
                                           found. Therefore, each time I
                                           end up buying tickets over the
                                           phone for the full price. I
                                           wonder why the search tells
                                           me there are no tickets
                                           available and then just a few
                                           minutes later, I am sold full
                                           price tickets for the same
                                           event at the same date and
                                           time? How can my company
                                           be told that we can have a
                                           discount and then we are
                                           never able to purchase tickets
                                           at that rate?



                                     wwe




                                           Did not show any tickets
                                           available. So, the tickets were
                                           most likely sold to scalper, I
                                           mean "ticket brokers".
                                           no tickets available




ForeSee Results, Inc. Confidential                             285           Satisfaction Performance Report
Date Created: 06/01/2010




                                                                                      A processing fee, really!?! I
                                                                                      hate the Ticketmaster brand
                                                                                      because they rip you off at
                                                                                      every turn and it a rival
                                                                                      company sprang up that
                                                                                      allowed me to purchase these
                                                                                      tickets I would drop
                                                                                      Ticketmaster in a heartbeat.
                                                                                      To me Ticketmaster will be the
                                                                                      next Blockbuster; charge high
                                                                                      fees because you can and the
                                                                                      second something better
                                                                      CAPA Columbus   comes along we will switch.




                                     I was not able to purchase the
                                     tickets I was looking for
                                     Could not find the type of
                                     tickets I for which I was
                                     searching.




ForeSee Results, Inc. Confidential                      286                                        Satisfaction Performance Report
Date Created: 06/01/2010




                                     It was not at all clear if I would
                                     be purchasing tickets for the
                                     race or if it was tickets for a
                                     concert. I'm forced to call the
                                     speedway ticket office instead.




                                                                          I never received my tickets by
                                                                          mail. It took over 10 minutes
                                                                          of my time to get online
                                                                          replacement tickets. Which
                                                                          had to be investigated to see if
                                                                          it ccoould be done since the
                                                                          tickets were a gift for someone
                                                                          elsse


                                     Wanted to know tickets going
                                     on sale this friday in chicago

                                     lack of tickets, when tickets
                                     were available they were
                                     marked as unavailable before
                                     purchase could be completed

                                     Tickets unavailable
                                     I couldn't get the ticket seats I
                                     wanted.




                                     Wanted to purchase tickets,
                                     but none are available.


ForeSee Results, Inc. Confidential                         287                         Satisfaction Performance Report
Date Created: 06/01/2010




                                     Not sure of dates I can attend.




                                     Reason stated aboveon
                                     number 26


                                     Still do not have tickets

                                     only showed one set of tickets
                                     at a time instead of all
                                     available....




                                     Tickets desired are
                                     unavailable.




ForeSee Results, Inc. Confidential                         288         Satisfaction Performance Report
Date Created: 06/01/2010




                                                     You check for one date, type
                                                     in a security code, get to the
                                                     seat option. After that, if you
                                                     don't like those seats... you
                                                     have to back out 5 pages then
                                                     retype everything to check for
                                                     additional dates/tickets. Very
                                                     annoying!




                                                     the search bar for my browser
                                                     disappears on your site so If I
                                                     wanted to navigate to another
                                                     site I couldn't. I find that
                                                     irritating and I will not be
                                                     returning to this site for that
                                           msn.com   very reason.




ForeSee Results, Inc. Confidential   289                          Satisfaction Performance Report
Date Created: 06/01/2010




                                     Never found the PHONE # to
                                     tal to a HUMAN BEING!!!!!
                                                                                     it was fast and easy.
                                                                                     I want to let you know how
                                                                                     helpful my agent was. (Jim #
                                                                                     ZWS548) He was so nice &
                                                                                     understood exactly what I
                                                                                     needed to do....He was great!
                                                                                     Thanks




                                                                                     Would have liked a change
                                                                                     date with in the event option.
                                                                                     Also would have liked sold out
                                                                                     option. Tried all tickets and
                                                                                     did not get any for certain
                                                                                     dates. Would have liked to
                                                                  www.facebook.com   select seats.


                                                                                     no



                                     your system won't take my
                                     credit card




ForeSee Results, Inc. Confidential                     290                                        Satisfaction Performance Report
Date Created: 06/01/2010




                                              Tickets for Lady Gaga not on
                                              sale for LasVegas until May
                                              15th
                                                                              For 14 bucks,delivery seems
                                                                              as slow as the USPS




                                     comady




                                              This site has only given me a
                                              poor variety of seat choices
                                              (back row).




ForeSee Results, Inc. Confidential                               291                      Satisfaction Performance Report
Date Created: 06/01/2010




                                     Your site wasn't easy to
                                     search by town
                                     tickets sold out




                                     no god damn information
                                     relivant to my question!!!
                                     Wasn't interested in the tickets
                                     available.




ForeSee Results, Inc. Confidential                       292            Satisfaction Performance Report
Date Created: 06/01/2010




                                                      The fees Ticketmaster charges
                                                      are ridiculous. I despise using
                                                      this site to purchase tickets to
                                                      any event, and will only do so
                                                      if I feel that there is no doubt
                                                      that the event will sell out
                                                      before I would be able to get to
                                                      the actual venue and purchase
                                                      a ticket at the door. As a
                                                      result, I have only used this
                                                      site to purchase tickets twice
                                           pollstar   in the last 5+ years.




ForeSee Results, Inc. Confidential   293                           Satisfaction Performance Report
Date Created: 06/01/2010




                                     Because after sending my
                                     tickets to the wrong address
                                     AND Ticketmaster admitting
                                     the ticket was returned, they
                                     expected me to go to Will Call
                                     for an OUT-OF-STATE
                                     concert.
                                     With more than a MONTH until
                                     the show and having paid all
                                     the "convenience Fees"; I find
                                     it pathetic Ticketmaster
                                     couldn't send me my ticket via
                                     mail.

                                                                      I was able to get tix for one
                                     no tickets available             event, but not for two others.




ForeSee Results, Inc. Confidential                          294                     Satisfaction Performance Report
Date Created: 06/01/2010


                                     The Coheed Show in chicago
                                     did not show up. Even if it is
                                     sold out, I would like to know
                                     that. My boyfriend really wants
                                     to go.




                                     apparently the events are sold
                                     out




                                     tickets not on sale here yet

                                     need help to find sit's for sight
                                     impaired




                                     The event is not set up yet.
                                     Uproar with Disturbed & Stone
                                     SOur & Avenged Sevenfold.


                                     not enough informatiion




ForeSee Results, Inc. Confidential                        295            Satisfaction Performance Report
Date Created: 06/01/2010




                                              tickets not yet on sale




                                                                                 Ticketmaster fees remain
                                                                                 ridiculously high


                                              Tickets were not on sale yet.

                                              because ticketmaster not only
                                              whore's out the tickets with
                                              bullshit i mean service charges
                                              but you can't see how much
                                              they will be before they go
                                              onsale
                                     comedy


                                                                                 dte needs better seating chart




                                              only one of my favorites is on
                                              tour, but i cant go. i dont know
                                              when any other people are
                                              going on tour and i would like
                                              to know the layout of the whole
                                              year.
                                              the e-mail that was sent to me
                                              was for a presale it stated I
                                              needed a password where do I
                                              get it?

                                                                                 pretty easy, got confused re
                                                                                 delivery options and extras--
                                                                                 but I finally got it figured out


ForeSee Results, Inc. Confidential                                 296                          Satisfaction Performance Report
Date Created: 06/01/2010


                                                                                    Too many fees - convenient
                                                                                    charge, processing charge etc.
                                                                           ocfair   Too much!


                                              Sold out shows
                                                                           kroq     High convenience charges




                                     circus

                                              no tickets available




ForeSee Results, Inc. Confidential                                   297                        Satisfaction Performance Report
Date Created: 06/01/2010


                                     Comedy

                                              none available




                                              never stopped searching

                                              limited time of purchase for
                                              pre-sale



                                              because it takes too long to go
                                              day by day to check for ticket
                                              availability...




                                                                                                  First time I was aware of
                                                                                                  interactive ticket map.
                                                                                                  It took me awhile to discover
                                                                                citiprivatepass   the 'tip' for the CITI password




ForeSee Results, Inc. Confidential                                298                                           Satisfaction Performance Report
Date Created: 06/01/2010


                                     Looking to buy tickets for my
                                     nephew and wanted to make
                                     sure they were in a good area.
                                     Rather than section numbers,
                                     would have liked to see price
                                     amounts per area of the
                                     venue.




                                                                        Navigating back to select
                                                                        tickets after my initial selection
                                                                        was cumbersome and unclear.


                                                                        I did not have the option of
                                                                        selecting seats. I could not
                                                                        see what seats were available -
                                                                        - only what you guys
                                                                        considered "best available." I
                                                                        could not change the seats, no
                                                                        matter how hard I tried.
                                     Dont have presale password



                                     Could not afford tickets
                                     Pre-Sale, which ended today
                                     closed at 4 PM, A FACT NOT
                                     INCLUDED ON THE
                                     BROCHURE

                                     Trying to find prices for Lakers
                                     game but could not get to what
                                     I want, so many questions that
                                     lead to nowhere.




                                     Cound not find a way to
Park and Ride to Hollywood           purchase Park and Ride
Bowl                                 tickets.




ForeSee Results, Inc. Confidential                       299                          Satisfaction Performance Report
Date Created: 06/01/2010


                                     could not log in


                                     because it kept saying unable
                                     to locate. i changed all settings
                                     several times.




                                     Having to remember password
                                     & credit card information.



                                                                         I needed to purchase 5 tickets.
                                                                         I usually purchase the 4 lawn
                                                                         seat value pack and was
                                                                         disappointed I had to do a
                                                                         whole other transaction just for
                                                                         one ticket. Very inconvenient &
                                                                         costly.




                                     Because the site keeps saying
                                     its undergoing maintenance,
                                     which is inconvenient since i
                                     was going to purchase tickets
                                     for 3 different upcoming
                                     concerts.




ForeSee Results, Inc. Confidential                        300                         Satisfaction Performance Report
Date Created: 06/01/2010




                                     5/17 no variety
                                     No vip Rihanna ticekts
                                     avalible.




                                     Cannot get access to a
<newspaper                           customer service

                                     tickets not on sale yet



                                     ran out of time at the library



                                     event sold out




                                                                      www.birchmere.com   no



                                     The site wouldn't allow me to
                                     put in the order number

                                     The page never loaded after
                                     entering security check
                                     information.


ForeSee Results, Inc. Confidential                        301                                  Satisfaction Performance Report
Date Created: 06/01/2010


                                     sold out
                                     the seats i want are not for
                                     sale yet




                                     would not load. i kept entering
                                     the correct code and the wheel
                                     would only spin. i would back-
                                     up refresh, and restart my
                                     search for tickets. after 10
                                     minutes i gave up and quit
                                     trying to buy tickets.



                                     i was looking for lion king
                                     tickets. couldn't find any
                                                                       I had to delete my credit card
                                                                       in My Ticketmaster account in
                                                                       order to buy my tickets. I had
                                                                       to rewrite all the billing
                                                                       information and before that it
                                                                       showed an error of: CREDIT
                                                                       CARD ALREADY STORED


ForeSee Results, Inc. Confidential                        302                       Satisfaction Performance Report
Date Created: 06/01/2010




                                     to much info to look at while
                                     I'm working as I don't have a
                                     computer atyhome
                                     Said tickets were unavailable.
                                     Would be nice if it would say if
                                     the tickets were sold out or
                                     what.




                                     I do not like the convenience
                                     charge, its almost 30% of the
                                     actual ticket price. way to high
                                     still looking to buy 2 Rush
                                     tickets for Mohegan Sun CT I
                                     was out of the country and
                                     missed the sale date I wont
                                     buy from a re-seller

                                     I WAS TRYING TO BUY
                                     AMERICAN IDOL PRESALE
                                     TICKETS EVEN THOUGH I
                                     WAS INTERING THE
                                     CORRECT PRESALE CODE
                                     IT KEPT TELLING ME IT WAS
                                     WRONG. THE PRESALE
                                     CODE WAS SENT BY
                                     AMERICAN IDOL. I GOT
                                     THOUGH ONE TIME AND DID
                                     NOT LIKE THE TICKETS
                                     THAT WERE OFFERED. IN
                                     TOTAL I HAVE SPENT 3
                                     HOURS TRYING TO BUY
                                     THESE TICKETS AND GOT
                                     NONE. THAT DOES NOT
                                     MAKE ME HAPPY THIS IS
                                     THE 1ST TIME I HAVE TRIED
                                     TO ORDER TICKETS. DON'T
                                     KNOW IF I WILL TRY AGAIN
                                     OR NOT.
                                     Ticketmaster doesn't make its
                                     full inventory of ticket available
                                     for sale


ForeSee Results, Inc. Confidential                        303             Satisfaction Performance Report
Date Created: 06/01/2010




                                                                                      rthttrh




                                     no more tickets available




                                                                                      Larger Font sizes, reduce
                                                                                      content per page--far too much
                                                                                      to troll through when making a
                                                                      NME, KSHE.com   time-sensitive purchase.




                                     expense of added fees. will go
                                     to box office.




ForeSee Results, Inc. Confidential                      304                                       Satisfaction Performance Report
Date Created: 06/01/2010




                                     every time and date indicated
                                     "no tickets available" your
                                     server was fubar or the pass
                                     thru from the chicago
                                     architecture foundation river
cruise tour                          cruise site was buggy
                                     tickets unavailable




                                                                     LiveNation   Convenience fees are too high




ForeSee Results, Inc. Confidential                      305                                   Satisfaction Performance Report
Date Created: 06/01/2010




                                                                       When I clicked on a section on
                                                                       the interactive map i did not
                                                                       get the choice of available
                                                                       tickets in that section. I had to
                                                                       purchase tickets with best
                                                                       available option 1st. i would
                                                                       prefer to choose before
                                                                       havinfg to commit to tickets.



                                     cannot find out if the event is
                                     sold out or problem with site




                                                                       It was WAY too difficult- even
                                                                       this idiotic questionaire is too
                                                                       difficult and if Irecieve some
                                                                       stupid extra charge for that
                                                                       "insurance" that I don't even
                                                                       understand I will track you
                                                                       down

                                     Didn't have the tickets I was
                                     looking for!



                                     need hender cooncert tickets
                                     Presale code sent to my e-mail
                                     would not work.




ForeSee Results, Inc. Confidential                        306                        Satisfaction Performance Report
Date Created: 06/01/2010




                                     referred to site for single
                                     tickets...need to manually go
                                     through every show time to be
                                     told "nothing available" If
                                     nothing is available - why
                                     make someone go through the
                                     motions of entering the
                                     information and that incredibly
                                     stupid "word" security
                                     clearance? Just state what is
                                     available or try back later.
                                     Waste of time.
                                                                       more ticket purchase per
                                                                       house hold




                                     Who knows....AMA Superbike
                                     event for Saturdayat Infineon
                                     Raceway...couldn't buy
                                     tickets...what a waste of time




ForeSee Results, Inc. Confidential                       307                       Satisfaction Performance Report
Date Created: 06/01/2010




                                     It's only 7:42am and the tickets
                                     don't go on sale until 10:00am.
                                     I'll try later!



                                                                        Thank You for all that You all
                                                                        do! peace to You and Your's
                                                                        MJ




                                                                        Very frustrating experience for
                                                                        many reasons. I'd be happy to
                                                                        share them with you if you call
                                                                        me...757-620-2556


                                     It said the tickets were
                                     unavailable.




ForeSee Results, Inc. Confidential                        308                        Satisfaction Performance Report
Date Created: 06/01/2010


                                                                                            No prior knowledge of a pre-
                                                                                            sale, waited because it said
                                                                                            tickets were not available until
                                                                                            this time. Thought that by
                                                                                            waiting and planning to
                                                                                            purchase at the correct time
                                                                                            meant that I could have nice
                                                                                            seats. Turns out I had to get
                                                                                            the worst possible and at a
                                                                                            horrendous price. Almost $20
                                                                                            dollars in fees per ticket
                                                                                            seems a bit much.




                                     i WANTED TO FIND OUT IF
                                     REO WAS COMING TO
                                     mUSKEGON,MI.

                                                                                            I specifically like the added
                                                                                            time when you need to add
                                                                                            another credit card to
                                                                                            purchase tickets without
                                                                                            penalty. In addition, more time
                                                                                            when you need to also "verify"
                                                                                            a credit card and not lose your
                                                                                            tickets.




                                     Could not find available tickets




                                     Nothing available within my
                                     area.

                                                                                            Trying to purchase a LA Laker
                                                                                            ticket at a resonable price is
                                                                                            almost impossible. Other than
                                                                        LA Dodger Website   that, I have no complaints.


ForeSee Results, Inc. Confidential                       309                                              Satisfaction Performance Report
Date Created: 06/01/2010


                                                   want to get good seats

                                                                                    bulletformyvalentine1.com   nope


                                                   I had problems trying to
                                                   connect when purchasing a
                                                   ticket to a play.
                                                                                                                i didnt know ticket fast ment
                                                                                                                prent your own,i would have
                                                                                                                perferred via mail.


                                                                                                                The amount charged to my
                                                                                                                Debit card does not match
                                                                                                                what I thought it should be.
                                                                                                                Hope that the tickets are in the
                                                                                                                area we wanted. Not sure who
                                                                                                                to contact if the tickets are not
                                                                                                                correct.




Didn't because we couldn't talk
to a person                                        this site sucks
                                                   couldn't find them

                                                   tyoed in the required words
                                                   over and over and over and
                                                   over and over and over again
                                                   but could never ever ever get
                                                   to the next screen. will not
                                                   attend anything now
                                                   never could figure out if
                                                   needed two separate tickets or
                                                   one and timed out more than
                                                   once

                                     jeff dunham




ForeSee Results, Inc. Confidential                                      310                                                   Satisfaction Performance Report
Date Created: 06/01/2010




                                     WHEN YOUR ASSHOLES
                                     EXPLODE INTO LITTLE
                                     PARTICLES OF SHIT




                                     Sold out show




                                                           facebook




ForeSee Results, Inc. Confidential                   311              Satisfaction Performance Report
Date Created: 06/01/2010




                                     concert not being hosted in my
                                     area

                                                                       Confusing




                                     the ticketbastard sclapers
                                     charge too much, why is it that
                                     there are tickets on this site
                                     before the shows go on sale?


                                     No tickets available




ForeSee Results, Inc. Confidential                          312                    Satisfaction Performance Report
Date Created: 06/01/2010




                                     Every new page I was directed
                                     to said there were no
                                     matches. It would be great if
                                     TICKETMASTER would just
                                     say "sold out" instead of
                                     making customers waster their
                                     time searching for something
                                     that isn't available.




                                     Site is too difficult to navigate.




                                     The date selector doesn't work
                                     properly - FIX IT!


ForeSee Results, Inc. Confidential                         313            Satisfaction Performance Report
Date Created: 06/01/2010




                                                                        Would like to see all seating
                                                                        options that are open

                                                                        The representative was very
                                                                        patient and helpful with my
                                                                        ticket purchase today. Thanks




                                     no tickets are available
                                                                        no




Comedy



                                                                        In regards to seating, 3
                                                                        minutes is not enough time
                                                                        when one is on the telephone
                                                                        or texting the additional
                                                                        ateendees.


                                     Horrible site. Should be able
                                     to plug-in a date range & see
                                     what tickets are available.
                                     This site it seenm forces you
                                     to start over again every time
                                     or it returns the dame tickets,
                                     over and over again. I'd like to
                                     buy online this is foring me to
                                     the phone.
                                     tickets not available
                                                                        would like info on interactive
                                                                        seat map




ForeSee Results, Inc. Confidential                       314                          Satisfaction Performance Report
Date Created: 06/01/2010


                                                                                                 It would have been nice to
                                                                                                 change the date from the
                                                                                                 seating page or from the page
                                                                                                 where it said there were no
                                                                                                 more tickets available at that
                                                                                                 price rather than having to go
                                                                                                 back to the beginning to start
                                                                      facebook.com               all over again.
                                                                                                 Too expensive and horrible
                                                                                                 surcharges




                                     it wont let me because you all
                                     have to change your site and
                                     have some stupid verify crap




                                                                      The Fox Theatre, Atlanta
                                     you do not offer the tickets I
                                     was looking for
                                                                                                 Made purchase fast and easy.
                                                                                                 Have the tickets in my e-mail
                                                                                                 and they are ready and
                                                                                                 available for print anytime,
                                                                                                 very nice!




ForeSee Results, Inc. Confidential                        315                                                 Satisfaction Performance Report
Date Created: 06/01/2010




                                     Your site wouldn't allow me to.
                                     Why must I submit my credit
                                     card number AGAIN just to
                                     view my order. Shouldn't my e-
                                     mail address & password be
                                     sufficient?


                                     didnt like seats available


                                     maintenance
                                     No more lower cost tickets for
                                     Roger Waters' concerts.




                                                                       More seating options when
                                                                       purchasing tickets.
                                     no tickets available :(


                                     Couldn't find


                                     price and not shure re seating
                                     arrangment e.g rear seats
                                     tickets



                                     This is because Ticket master
                                     would not allow me to buy the
                                     ticket at all, even though the
                                     event was not yet sold out. I
                                     could not even see what
                                     tickets i could by from
                                     ticketmaster. Once again ticket
                                     master proved to be useless




ForeSee Results, Inc. Confidential                        316                      Satisfaction Performance Report
Date Created: 06/01/2010


                                     website would not let me
                                     navigate in order to select
                                     tickets. would not let me put in
                                     aspecific date.

                                     BECAUSE THIS SITE
                                     SUCKS!!
                                                                                                    AWESOME
                                     would not accept my
                                     purchase, had to call and wait
                                     12 minutes

                                                                        New Orleans Food and Wine
food and wine experience                                                Experience
                                     No tickets available for the
                                     Stevie Wonder Living for the
                                     city
                                                                                                    I don't think I shu;d have to
                                                                                                    pay to make a copy of my
                                                                                                    tickets
                                     no tickets available




                                     tickets werent available
                                     prices were too high; can't
                                     afford it right now


                                                                                                    seating chart could not find so
                                                                                                    have no idea were row P is




                                     Tickets not available for this
                                     event through the website




ForeSee Results, Inc. Confidential                          317                                                   Satisfaction Performance Report
Date Created: 06/01/2010




                                     no seats available keeps
                                     coming up :(




                                     too EXPENSIVE !




                                     I don't think Ozzfest in
                                     California is available yet.
Cirque Del Sol




ForeSee Results, Inc. Confidential                        318       Satisfaction Performance Report
Date Created: 06/01/2010




                                     Customer Service was
                                     unwilling to refund my service
                                     fee in alignment with their
                                     current offer.
                                                                                          couldn't access seating
                                                                                          chart..would like to know exact
                                                                                          seat location
                                     no tickets are left sold out




                                     tickets are not on sale yet.
                                                                                          area to improve. need will call,
                                                                                          no place near me to pick up
                                                                                          tickets and i am under 2 weeks
                                     i wanted end seats no                                was forced to pay more costly
                                     specifics available                                  fees
                                                                        louisville bats
                                                                                          your service charges are way
                                                                                          too high.
                                     because when i wanted to get
                                     back to where i was after
                                     deciding not to purchase tix for
                                     a show, i had to log then log
                                     back on to get back onto mthe
                                     upcoming events list


                                     There was no details on the
                                     festival I was looking for, just
                                     price and date.




ForeSee Results, Inc. Confidential                         319                                         Satisfaction Performance Report
Date Created: 06/01/2010




                                     not only takes so much time
                                     for the tickets to find. Now the
                                     price and location seats are off
                                     for the price they charge!!!



                                                                        clock is to short




                                     Status of my tickets was not
                                     available.



                                     no ticket available together




                                     Because I get can't get the site
                                     to recognize our new email
                                     address




ForeSee Results, Inc. Confidential                       320                          Satisfaction Performance Report
Date Created: 06/01/2010




                                     looking for rumored heavy
                                     metal 3 day event in the St.
                                     Louis area. no such luck. but it
                                     just maybe " hear-say" NE
                                     way!
                                     error messages - I was not
                                     able to print my tickets.



                                                                                     would have liked to the seating
                                                                                     chart to have been clear
                                     Tickets are not on sale until
                                     tonight
                                                                        andre rieu




                                     SITE WOULD NOT ACCEPT
                                     PRESALE CODE

                                                                                     Better seat location map. Have
                                                                                     a button or link to view set
                                                                                     before purchase.




ForeSee Results, Inc. Confidential                       321                                      Satisfaction Performance Report
Date Created: 06/01/2010




                                                                        The count down clock
                                                                        increases the likely-hood for
                                                                        me to make a mistake.
                                                                        I was confused by some of the
                                                                        ticket options available before
                                                                        I purchased the tickets. It
                                                                        might have been the way they
                                                                        were worded.
                                                                        Loved it. Had my purchase
                                                                        completed in 3 minutes.
                                                                        Awesome!




                                     The tickets i wanted were not
                                     working. I also called and got a
                                     very rude response from the
                                     representative. i was very
                                     disappointed.




ForeSee Results, Inc. Confidential                       322                         Satisfaction Performance Report
Date Created: 06/01/2010




                                                                      I had selected seats for a
                                                                      concert, and then it said it
                                                                      didn't work as I went to check
                                                                      out. I tried again and was
                                                                      given seats three rows back. A
                                                                      little disappointed due to the
                                                                      specific show I was buying for.
                                                                      It's alright though I guess.


                                     Because the site is one of the
                                     worst I have ever seen
                                     (underwhelming).




ForeSee Results, Inc. Confidential                       323                       Satisfaction Performance Report
Date Created: 06/01/2010




                                     wanted to find out how much
                                     tickets were going to be for an
                                     up coming show. only showed
                                     presale amount.




                                     Believe it was a tickmaster
                                     tech issue, but your customer
                                     service supervisor C.J. R723
                                     refused to call anyone in tech
                                     to find out, even after I asked
                                     him repeatedly. I am not
                                     contacting your corporate
                                     office to complain.
                                                                       wish I could have had an
                                                                       opportunity to choose my
                                                                       seats
                                                                       ticket fast would not print my
                                     could not print the tickets       tickets




                                     I couldn't access my password
                                     for presale
                                                                       none




                                     Too expensive




ForeSee Results, Inc. Confidential                        324                        Satisfaction Performance Report
Date Created: 06/01/2010




                                     not yet on sale




                                     SOLD OUT!ALL GOOD
                                     SEATS ARE ON
                                     TICKETSNOW.COM,EMPIRE
                                     TICKETS.COM,STUBHUB.CO
                                     M,ETC.ETC.ETC.!!Ticketmast
                                     er should use PAPERLESS
                                     TICKETS to STOP
                                     SCALPING!!!!!
                                                                  it ws hard figuring out which
                                                                  seats i bought from the
                                                                  richmond landmark theater.
                                                                  like end seats but could not tell
                                                                  where they were on the map or
                                                                  how many seats were in each
                                                                  row. i like end seats because
                                                                  me and my husband are fairly
steve harvey                                                      large.




ForeSee Results, Inc. Confidential                     325                      Satisfaction Performance Report
Date Created: 06/01/2010




                                     because the mothercukers at
                                     ticketmaster like to motherfuck
                                     the public on fees. oh, and the
                                     motherfuckers like to give all
                                     the good seats to scalpers
                                     (like
                                     ticketsmotherfuckingnow.com,
                                     just more ticketmaster cunts).
                                     also, ticketmaster makes it
                                     motherfucking impossible to
                                     actually conduct a meaningful
                                     search to find acceptable
                                     tickets. don't want the
                                     motherfucking tickets? search
                                     again, and they'll give you the
                                     option to buy the same
                                     motherfucking tickets. i hope
                                     all ticketmaster execs get
                                     cancer and die slow deaths.
                                     fucking asscocks.




                                                                       Hated the clock. couldn't
                                                                       remember my last password.
                                                                       used another e-mail
                                                                       address...typed in the wrong
                                                                       thing so didn't get a e-
                                                                       mail....Hated it no number to
                                                                       call




                                                                       no




ForeSee Results, Inc. Confidential                       326                        Satisfaction Performance Report
Date Created: 06/01/2010




                                     An error kept stopping me
                                     from printing my tickets.

                                     didnt tell me




                                     Cost is a bit out of range
                                     momentarily.

                                     Unable to print




                                     There are no tickets available
                                     for the event I want. Sting at
                                     Metropolitan Opera in New
                                     York on 13 or 14 July. Very
                                     disappointed!




                                                                      Which is the Will Call's
                                                                      address to pick-up the tickets
                                                                      and its opening and closing
                                                                      times????


                                     Password problem




ForeSee Results, Inc. Confidential                        327                      Satisfaction Performance Report
Date Created: 06/01/2010


                                                                      Difficulty on obtasining gift
                                                                      card web page when
                                                                      requested



                                                                      I would really like to thank you
                                                                      guys and appreciate what you
                                                                      are doing! i have been looking
                                                                      to buy tickets for the adam
                                                                      lambert concert in columbus
                                                                      for my fiance since they came
                                                                      out! she will be so excited! i
                                                                      bought 3 tickets and i was so
                                                                      happy you guys do they
                                                                      exchange service and allow
                                                                      people to still buy tickets!
                                                                      thanks again,

                                                                      best regaurds,

                                                                      adam lompis




                                                                      I want to know why I was
                                                                      unable to have my tickets
                                                                      emailed to me. The option was
                                                                      not presented and that irritated
                                                                      me GREATLY!I WILL NEVER
                                                                      PURCHASE TICKETS ON
                                                                      THIS SITE AGAIN!

                                     The theater i was looking for,
                                     the imperial theatre wasn't
                                     showing.


                                     tickets not on sale. signed up
                                     for alerts when will be

                                     Desired concert not in
                                     geographical area.




ForeSee Results, Inc. Confidential                       328                        Satisfaction Performance Report
Date Created: 06/01/2010




                                     not available



                                     Ticket purchase site
                                     unavailable at this time.
                                                                        The convenience charge =
                                                                        33% if the ticket price is not
                                                                        equitable. I considered
                                                                        purchasing a ticket the day of
                                                                        the event at the event to avoid
                                                                        the fee. I only buy tickets
                                                                        through Ticketmaster if it is the
                                                                        only avenue to get a ticket.
                                                                        Ticketmaster is not a highly
                                                                        valued brand in my eyes
                                                                        because of this reason. When
                                                                        I purchase a ticket via
                                                                        Ticketmaster I feel like I have
                                                                        been taken advantage of.
                                     It wouldn't give me any listings
                                     for tickets




                                     The website would not let me.
                                                                        nothing convenient about an
                                                                        eight dollar convenience
                                                                        chanrge per ticket!!!!




ForeSee Results, Inc. Confidential                        329                         Satisfaction Performance Report
Date Created: 06/01/2010




                                     IT WOULDN'T LET ME PUT
                                     IN QUANTITY AND WHEN I
                                     PUSHED A NUMBER 3, IT
                                     COMES UP 12. THEN ALL
                                     THE OTHER PURCHASING
                                     LINES ARBITRARILY GET
                                     NUMBERS IN THEM. I SPENT
                                     AN HOUR, STILL CAN'T BUY
                                     TICKETS FOR BILLY
                                     ELLIOTT IN CHICAGO. FIRST
                                     TIME WITH THIS PROBLEM.
                                     VERY, VERY, VERY
                                     UPSETTING AND
                                     FRUSTRATING. WE LOOK
                                     TO YOU TO SIMPLIFY. YOU
                                     CERTAINLY CHARGE
                                     ENOUGH.




                                                                 too many extra charges
                                     I could not access the
                                     calendar for some reason




ForeSee Results, Inc. Confidential                     330                   Satisfaction Performance Report
Date Created: 06/01/2010




                                                                     I was frustrated by the
                                                                     interactive seat map. I think
                                                                     that you should still be able to
                                                                     type in the number of tickets
                                                                     you are looking for rather than
                                                                     having to look section by
                                                                     section to see which seats are
                                                                     available together.




                                                                     i buy a lot of expensive tiks
                                                                     would like a occasional
                                                                     discount



                                     not listed
                                     Site seemed to not take given
                                     password or progress ina a
                                     normal fashion

                                     Could not log in.




ForeSee Results, Inc. Confidential                       331                       Satisfaction Performance Report
Date Created: 06/01/2010


                                     Detail pricing, dates,
                                     availability
                                     No matter how many tickets I
                                     put in for it said there were no
                                     tickets. Today was a pre-sale,
                                     and the code was correct. I
                                     was also on as soon as it
                                     came up.
                                     Listing of bands appearing at
                                     Ozzy fest, I couldnt find it
                                     anywhere or anything to say
                                     that the line hadnt been
                                     confirmed, but I no Motely
                                     Crue have been?
                                     no good seats




                                     i dont want you to randomly
                                     cancel my order if the presale
                                     password isnt allowed to be
                                     used by me




ForeSee Results, Inc. Confidential                       332            Satisfaction Performance Report
Date Created: 06/01/2010




                                                                       N/A



                                     no tickets available
                                                                       Not happy that each time you
                                                                       search for different seatings
                                                                       you have to start at the
                                                                       begining and it becomes a real
                                                                       pain


                                                                       ticket fast is new to me but
                                                                       very convenient
                                                                       no
                                                                       Too many fees!!!


                                                                       While viewing the site &
                                                                       selecting tickets, I couldn't
                                                                       actually see the clock on the
                                                                       screen. It would be more
                                                                       helpful to be able to see the
                                                                       clock. On my 1st try, the time
                                                                       ran out before I purchased the
                                                                       tickets, so I had to start all
                                                                       over again!!!
                                     It didn't answer my question or
                                     the location of my tickets.

                                     tickets to expensive




ForeSee Results, Inc. Confidential                          333                      Satisfaction Performance Report
Date Created: 06/01/2010


                                                                 It would be nice to have a pop
                                                                 up window that explains what
                                                                 to do with printed tickets or
                                                                 reminders how to send printed
                                                                 tickets.




                                     not available

                                                                 when searching for tickets it is
                                                                 ahuge pain to have to go back
                                                                 and reload every search, if you
                                                                 put best avaialble it would be
                                                                 great if it listed all th ebest
                                                                 avaiolable from highest price
                                                                 to lowest instead of doing all
                                                                 new searches




                                     It's not 10 am yet!

                                                                 use this site all the time

                                                                 I usually know just what im
                                                                 looking for and exactly how to
                                                                 get there.

                                                                 have been using the site for
                                                                 many years




ForeSee Results, Inc. Confidential                         334                 Satisfaction Performance Report
Date Created: 06/01/2010




                                     TM Service fees are too high.



                                                                         Reduce service charges!!!




                                                                         I like the early release
                                                                         notifications



                                     I was not able to "FIND
                                     TICKETS"
                                     I'm trying to find out info about
                                     a band that is opening for
                                     Dave Matthews, but no info
                                     about it on the site.

                                                                         No.




                                                                         bigger font




ForeSee Results, Inc. Confidential                        335                          Satisfaction Performance Report
Date Created: 06/01/2010




                                     It's a two for one price tickets
                                     with code, but when I go to set
                                     up for search and put in code
                                     it shows tickets times two.
                                     Does the deal come off at the
                                     end closer to buying tickets?
                                                                        Do not like the short time on
                                                                        the clock to complete my
                                                                        purchase

Comedy                                                                  no


                                     Tried to order orch seats for
                                     ozzfest 2010, at San Manuel
                                     Amphitheater. you only have
                                     special packages listed for
                                     sale.




                                     The website would not show
                                     me anything about tickets
                                     going on sale tomorrow.




                                     Tickets not available for circus
                                     time
                                     No good seating available

                                     were are the tickets




                                                                        Get rid of the clock


ForeSee Results, Inc. Confidential                          336                       Satisfaction Performance Report
Date Created: 06/01/2010


                                                                                           It was easy to purchase the
                                                                                           Creed Tix, but when I did a
                                                                                           search for Verizon Virginia
                                                                                           Beach Amphitheater, it
                                                                                           returned no results. I tried
                                                                                           several variations of the name
                                                                        hamptonroads.com   and still no success.




                                                                                           it was overall fine, but a bit
                                                                                           stressful with having to beat
                                                                                           the clock. It was hard to think
                                                                                           over everything while watching
                                                                                           the minutes drop.
                                     Have to check dates with with
                                     other guests
                                     no tickets

                                     didn't have code to purchase
                                     tickets I was looking for. Email
                                     lead me on to believe I could
                                     purchase tickets a couple of
                                     days ago and looks like I have
                                     to wait until Sat.




                                     no tickets available, as always




ForeSee Results, Inc. Confidential                       337                                            Satisfaction Performance Report
Date Created: 06/01/2010


                                     Can't remember password for
                                     this BULLSHIT site. And the
                                     reset email has NOT been
                                     received and I can't reset
                                     again for 24 hours? If there
                                     was ANY competition to TM
                                     BS, I would NEVER use them
                                     again.


                                                                     AmEx promotions
                                                                     option/requirements unclear.
                                     no shows available for family
                                     this weekend




                                                                     I have found it confusing and
                                                                     irritating that a show is sold
                                                                     out, I do not see anywhere that
                                                                     ays the show is sold out. I
                                                                     have tried getting seats and go
                                                                     through the search is a waste
                                                                     of time if it is sold out




                                                                     No

                                                                     I couldn't purchase tickets on
                                                                     the presale and I don't
                                                                     understand whether they had
                                     Purchase pre-order tickets      already sold out of them or
                                     with citi card                  what.




ForeSee Results, Inc. Confidential                      338                       Satisfaction Performance Report
Date Created: 06/01/2010


                                     temp shut down site. two
                                     attempts




                                     because bthe market on
                                     tickets seem to b tightly
                                     wrapped in your gredy hands




                                     Not on sale yet



                                     I could not find the event in my
                                     location. It was really fucking
                                     annoying. Now I have to drive
                                     20 miles out of my way to go
                                     to the box office. Thanks,
                                     assholes.

                                                                        I would like to have more
                                                                        options for the seats, It only
                                                                        showed one section.




ForeSee Results, Inc. Confidential                       339                          Satisfaction Performance Report
Date Created: 06/01/2010




                                     I need to take a break, it was
                                     excruciating to get to bottom of
                                     my task




                                     Tickets not on sale yet



                                                                        The fees are a lot of $$$
                                                                        NO


                                     no accout had been set up,
                                     can't pull up tickets from here




ForeSee Results, Inc. Confidential                        340                        Satisfaction Performance Report
Date Created: 06/01/2010


                                                           Been trying for tool tickets
                                                           since 10 this morning. keep
                                                           getting kicked off.
                                                           I think tickets were sold out
                                                           altho this site did NOT specify
                                                           that. Very
                                                           annoying/misleading.
                                                           every combo of tickets I put in
                                                           wasn't available. ?? how can
                                                           that be? if they are sold out,
                                                           shouln't it TELL ME THAT
                                     Bourdain, book tour   INFO??
                                                           no tickets were available for
                                                           Lady gaga



                                                           the seating chart wont let me
                                                           pick the seats that i want!
                                                           seating chart view isnt from
                                                           the seats they want to sell me




                                                           tickets were not available




                                                           No place for the discount
                                                           code. Had to use my iPhone
                                                           to complete the transaction.




ForeSee Results, Inc. Confidential                                             341           Satisfaction Performance Report
Date Created: 06/01/2010




                                                                                    1. See the problems with not
                                                                                    being able to purchase the
                                     I tried 5 different times to                   tickets from the web site.
                                     purchase tickets, and were
                                     told the seats weren't                         2.Why should I pay $2.50 to
                                     available. So I called                         have the tickets sent email
                                     Ticketmaster and bought the                    when I can get them sent
                                     SAME TICKETS THERE                             regular mail for free. It
                                     WERE UNAVAILABLE ON                            probably cost you more by
                                     LINE FROM THE                                  regular mail so I don't
                                     TELEPHONE OPERATOR.                travelzoo   understand your thinking


                                     original email listed
                                     Hippodrome Theater in
                                     Balt.MD, for Great Russian
                                     Nutcracker, but it didn't appear
                                     on Nov. or Dec. calendar
                                                                                    It should not list an option if it
                                                                                    is not available anymore.
                                                                                    Spent several minutes trying to
                                                                                    purchase a certain level of
                                                                                    tickets that would always say
                                                                                    not available. I would like
                                                                                    more flexabilty in selecting my
                                                                                    actuall seat, and LOWER
                                                                                    CHARGES!!


                                                                                    All in all a very painful
                                                                                    experience

                                                                                    I wish I could have used a
                                                                                    faster computer, and got seats
                                                                                    in the section that I wanted.

                                     to much convenience fee

                                     cOULLDN'Y FIGURE OUT
                                     WHERE RESERVATION
                                     WAS, i USED 800 NUMBER
                                     AND WAS TAKEN CARE OF
                                                                                    no




ForeSee Results, Inc. Confidential                       342                                       Satisfaction Performance Report
Date Created: 06/01/2010


                                                              I am not able to buy tickets, it
                                                              keeps giving me an error
                                                              message saying the exact
                                                              tickets arent found even when
                                                              I put in general search
                                                              parameters.




                                                              Didnt have the date advertised
WWE Tickets                                                   on tv




                                                              Find seat prices

                                                                                                                    Too many fees!!!!!!!!!


                                                              Because the website won't let
                                                              me.



                                                                                                 artist's website   good experience
                                                                                                                    no

                                     Iowa State Fair Events




                                                              not on sale yet




ForeSee Results, Inc. Confidential                                                 343                                            Satisfaction Performance Report
Date Created: 06/01/2010




                                     because the tickets werent
                                     available according to your
                                     WEBSITE but the truly truth is
                                     that the tickets are
                                     avaielable!!! so the site can
                                     not realise that it is lying to
                                     me!!!! AND i really need to go
                                     to the concert and because of
                                     your stupid website my
                                     doughter is being a pain in my
                                     life!!!!!




                                                                       It is upsetting to have to pay
                                                                       an order processing fee along
                                                                       with the other fees. This feels
                                                                       like robbery to me and I almost
                                                                       did not complete the purchase!




ForeSee Results, Inc. Confidential                       344                        Satisfaction Performance Report
Date Created: 06/01/2010




                                     price to high :-(




                                     Tix not yet on sale for event

                                                                     I understand the clock but it
                                                                     makes me nervous that i might
                                                                     run out of time before i get or
                                                                     pick everything i need to do. i
                                                                     would have liked to pick my
                                                                     seats or section if possiable




ForeSee Results, Inc. Confidential                       345                      Satisfaction Performance Report
Date Created: 06/01/2010




                                                                         to many extra charges




                                                                         being able to specify the seats
                                                                         you want would make buying
                                                                         tickets online much better and
                                                                         more satisfying experience


                                                                         the timer is too short during
                                                                         actual purchase process for
                                                                         entering card info and
                                                                         purchaser ID info. If you make
                                                                         a error and need to go back,
                                                                         the stupid clock times out and
                                                                         you have to start all over.




                                     No events close enough to my
                                     location to attend for any of my
                                     favorites.


                                     YOUR DAMM PASSWORD
                                     CRAP

                                     event was not where or when
                                     expected to find
                                     event tickets not listed on site-
                                     Percy Sledge in Bay St. Louis,
                                     MS

                                     TICKETS SOLD OUT




                                                                         pass word acceptance always
                                                                         an issue when using this site


ForeSee Results, Inc. Confidential                        346                         Satisfaction Performance Report
Date Created: 06/01/2010


                                     decided on getting vip tickets
                                     and didn't have enough money
                                     yet for them hopefully they will
                                     be there next week.




                                     daughter could not decide




                                     it kept saying that the tickets i
                                     was looking for isnt on sale
                                     and that it was wrong


                                                                         Where is the link to print my
                                     Where are the tickets to print?     own tickets?




                                     Yes, I bought tickets for the
                                     Neville Brothers, but was
                                     unsuccessful in buying tickets
                                     for the Playboy Jazz Festival       Yes, why isn't displaying exact
                                     because it DID NOT specify          seating for the Playboy Jazz
                                     EXACT seating.                      Festival?




ForeSee Results, Inc. Confidential                         347                        Satisfaction Performance Report
Date Created: 06/01/2010




                                     would not process my order.


                                                                       Not enough time to complete
                                                                       the transaction on slower
                                                                       internet speeds!
                                                                       high ticket master charges per
                                                                       ticket

                                     Tickets not available
                                                                       If a seat map is not available,
                                                                       a message should come up
                                                                       stating so. For example,
                                                                       House Of Blues Myrtle Beach
                                                                       is General Admission -
                                                                       Standing Room Only.

                                                                       No

                                                                       tried to purchase tickets last
                                                                       evening, but suddenly it was
                                                                       "closed"...wish there were
                                                                       hours of operation or ability to
                                                                       buy "times" made CLEAR
                                                                       before I wasted my time.


                                     timed out on my server several
                                     times and couldnt get past the
                                     stupid scrambled letters...they
                                     suck!

                                     couldn't locate



                                                                       I WISH I COULD HAVE
                                                                       CHOSEN MY SEATS!




                                     No tickets avail @ this time.


ForeSee Results, Inc. Confidential                       348                         Satisfaction Performance Report
Date Created: 06/01/2010




Catholic Religion                                                      Father John Corapi   not enough time to purchase




                                                                                            Not enough time to purchase
                                                                                            tickets as I was too aware of
                                                                                            the clock ticking down which
                                                                                            led to mistakes and
                                                                                            starting\the process over again
                                                                                            twice.


                                     It's difficult to navigate your
                                     page when it keep having to
                                     hit the back button and reload
                                     pages.
                                     because i wasn't
                                                                                            3D seating charts




ForeSee Results, Inc. Confidential                       349                                             Satisfaction Performance Report
Date Created: 06/01/2010




                                     Nothing good available for the
                                     event I was looking for


                                                                                                  no




                                     The event of (Jeff Dunham) in
                                     Louisville, KY. The price was
                                     not listed cause what was said
                                     on the radio and actually
                                     online was not accurrate.




                                     no available tickets for the
                                     event
                                                                                                  it was well

                                                                                                  no

                                                                         new england revolution
                                     The pantages would not sell
                                     the desired seats at the promo
                                     price even though they were
                                     listed at that price

                                                                         Playbill


                                     I was looking for tickets for the
                                     Josh Turner concert in
                                     Louisville and couldn't get it to
                                     come up.
                                     because you're giving me
                                     something different of what i
                                     am asking for.




ForeSee Results, Inc. Confidential                        350                                                   Satisfaction Performance Report
Date Created: 06/01/2010


                                     KEPT REJECTING MY
                                     CREDIT CARD AND
                                     PERTIENT INFORMATION
                                     WAS REPEATEDLY ENTER
MONSTER JAM                          IN CORRECTLY.



                                                                       It was quick and to the point.
                                                                       There wasn't ad after ad to
                                                                       click through.

                                     I did not find the ticket.
                                     Terrible navigation.




                                     tickets are too expensive here.


                                     Did not have what I wanted


                                     error message because
                                     website was down




                                     I dont know what thepromotion
                                     code is




ForeSee Results, Inc. Confidential                         351                       Satisfaction Performance Report
Date Created: 06/01/2010




                                     I wanted to view more events
                                     for the summer. The website
                                     misunderstood an d took me
                                     to answer the survey.



                                     no tickets available as usual.
                                     Have never been able to
                                     purchase tickets on-line -
                                     always gone



                                     heard one thing on the raido
                                     and was not on the site
                                                                      no




food and wine                                                         fees are ridiculous

                                                                      extremely unhappy with the
                                                                      gouging of fees charged. The
                                                                      convenience charge is already
                                                                      a bit high, then they take on a
                                                                      processing fee too! Really, is
                                                                      that necessary? Seems like
                                                                      the high convenience fee is
                                                                      bad enough.
                                     tickets unavailabe, for now

                                     Dont know if the seats that
                                     ticketmaster picked for me are
                                     the area I want to be in.
                                     Would rather be able to see
                                     whats available and choose
                                     that way.




ForeSee Results, Inc. Confidential                       352                       Satisfaction Performance Report
Date Created: 06/01/2010




                                     Alert e-mail ticketmaster on
                                     Maze & Frankie, concert
                                     Verizon Theater on Monday
                                     24, 2010 at 10am. Not sure
                                     what happen i've not been
                                     able to buy tickets. Need 8
                                     tickets in section 103.. Can
                                     you help with this probelm???


                                                                     no

                                     concert is sold out

                                     You dont carry these tickets
                                     for some reason




                                                                     I was trying to decide between
                                                                     two different days and found it
                                                                     difficult to navigate from day to
                                                                     day. Had to go back to the
                                                                     original calendar, several
                                                                     clicks. And, how obnoxious to
                                                                     have to type in the squiggly
                                                                     code every single time. Seems
                                                                     that once should be enough.
                                                                     Had to do it 3 times when I
                                                                     went from June 22 to June 23
                                                                     and back to June 22. Horrible.




ForeSee Results, Inc. Confidential                         353                     Satisfaction Performance Report
Date Created: 06/01/2010




                                     because i didn't get to
                                     purchase my tickets..

                                     i wanted lawn seats and it kept
                                     on giving me VIP seating
                                                                       The site is ery hard to read
                                                                       because of the colors used
                                                                       and not enough time to read
                                                                       what shows up on the screen.
                                                                       aLSO THE PRINT IS TO
                                                                       SMALL!!! Please consider the
                                                                       ages of your consumers, we're
                                                                       not all in are 20's. allow us
                                                                       enough time to read the
                                                                       pages.
                                     Good tickets are never
                                     available anymore, always
                                     sold through presales or
                                     ridiculously priced auctions.
                                     It's very rare a fan can pay
                                     face value and still get a good
                                     seat to concerts these days,
                                     because of ticketmaster's
                                     absurd ways of doing
                                     business. I check daily, as
                                     maybe I'll find the rare
                                     occasion where a good seat
                                     pops up.




ForeSee Results, Inc. Confidential                       354                       Satisfaction Performance Report
Date Created: 06/01/2010


                                     didn't have tickets for event/
                                     could not locate event
                                     Tickets not available until
                                     tomorrow




                                     even thought the event is
                                     listed, there are no tickets. it
                                     should say "sold out" instead
                                     of making me go thru the
                                     whole selection process and
                                     typing in the security words
                                     and waiting...


                                                                                                 Hated the clock, didn't
                                                                                                 recognize my account, had a
                                                                                                 hard time getting tickets
                                                                                                 printed.




                                                                        Hollywood bowl website


                                                                                                 fast and easy




ForeSee Results, Inc. Confidential                         355                                               Satisfaction Performance Report
Date Created: 06/01/2010




                                     The web site said tickets were
                                     going on sale for Paul M. on
                                     5/25/10, I wanted to find out
                                     what the cost would be and
                                     the seating. I could not get any
                                     information. then I checked on
                                     the web and found other sites
                                     had the tickets and good
                                     tickets. Why? Could not find
                                     out anything about the vip
                                     packege.




                                     Too hard to find seats for the
                                     event I want. Too many
                                     keystrokes to renew search.
                                     Have to keep going back to
                                     the beginning
                                     I could not find ANY disabled
                                     seating ringside
                                     Needed to find out if a show
                                     was being canceled




                                                                        The seating charts were of
                                                                        poor quality




                                     event didn't come up
                                     didn't find a show in NY at the
                                     time I needed it.




ForeSee Results, Inc. Confidential                       356                         Satisfaction Performance Report
Date Created: 06/01/2010




                                     looking for RUSH At MSG
                                     NYC


                                     I was looking for parking
                                     tickets to the circus on July
                                     31st but find no place to buy
                                     them.
                                     dodger ball tickets in June 27
                                     not available yet ?
                                     no tickets for diana ross, on
                                     sale yet.

                                                                        All the extra fees are ridiculous

                                     Because the tickets you
                                     offered do not match the
                                     seating chart. It said section
                                     GA11 but there wasn't a GA11
                                     on the seating chart shown.




                                     This site listed the features of
                                     the v.i.p. packages but not
                                     prices, or availability.

                                                                        It was difficult to find younger
                                                                        R&B music. There appears to
                                                                        be no distinction between adult
                                                                        R&B and younger R&B music.
                                                                        Also I didn't like being directed
                                                                        towards the hot tickets.




ForeSee Results, Inc. Confidential                        357                         Satisfaction Performance Report
Date Created: 06/01/2010




                                                                          I wish I could have clicked on
                                                                          a section that had available
                                                                          tickets and chose that way, I
                                                                          would have got more
                                                                          expensive tickets but these
                                                                          were the only tickets that
                                                                          would pop up as available and
                                                                          I know theres more available.



                                                                          Yeah. Convenience charge?
                                                                          Fine. Then slapping a
                                                                          processing fee on top of that,
                                                                          for absolutely nothing? Fuck
                                                                          you, TicketBastard. Fuck you
                                                                          in the ass.
                                     Seems like there are no tickets
                                     available for the event I'm
                                     interested in, but the site never
                                     said that. Simply kept telling
                                     me to try again.




                                     There are no tickets available
                                     yet the site still lets you TRY to
                                     get tickets/
                                     the event i was looking for
                                     was'nt in my area of
                                     preferences
                                     the tickets are not up yet or
                                     any information




ForeSee Results, Inc. Confidential                        358                          Satisfaction Performance Report
Date Created: 06/01/2010




                                                                      As always, your ticket fees are
                                                                      outrageous. It's very
                                                                      unreasonable to advertise a
                                                                      ticket as $30, then the total
                                                                      cost ending up around $40.
                                                                      33% fees on my purchase
                                                                      today. Why not just factor fees
                                                                      into your ticket price...I'm sure
                                                                      many would find that easier to
                                                                      deal with than fees on top of a
                                                                      lower ticket price. I'd rather
                                                                      know up front what my cost is
                                                                      going to be, than have a
                                                                      surprise after finding that
                                                                      tickets are available + ~$10-
                                                                      $15 of fees.

                                     Tickets were not yet available
                                     for the Nov. 25, 2010 Dallas
                                     Cowboys game




                                     SOLD OUT SHOW




ForeSee Results, Inc. Confidential                       359                        Satisfaction Performance Report
Date Created: 06/01/2010




                                     Couldn't find the information




                                                                       You should do more Citi Card
                                                                       promotions.
                                     2late




                                                                       I did not see the interactive
                                                                       map - I have been wanting to
                                                                       use it
                                     Tired of seeing one result at a
                                     time when searching for
                                     tickets. Show me a list of
                                     available sections so I can
                                     narrow it down. It's always
                                     faster to call for tickets.




                                     couldn't find tickets

                                                                       no.




ForeSee Results, Inc. Confidential                           360                    Satisfaction Performance Report
Date Created: 06/01/2010




                                     date applicable for event

                                     can not get dates to show up




                                     The person to whom I spoke
                                     stated that she would make
                                     the tickets available by e-mail
                                     and she didn't.



                                     There were no tickets
                                     available




                                     i needed to know how much
                                     tickets were

                                                                       Surcharges have become
                                                                       ridiculous, sometimes
                                                                       equalling 40% - 50% of the
                                                                       actual ticket. However, since
                                                                       TicketMaster pretty much has
                                                                       a monopoly, there's nothing
                                                                       that a consumer can do.


ForeSee Results, Inc. Confidential                       361                        Satisfaction Performance Report
Date Created: 06/01/2010


                                     Sold Out




                                                                   I was rather displease this
                                                                   morning when tickets where
                                                                   suppose to be available
                                                                   around 10:00 central daytime
                                                                   and the system was not
                                                                   validating or having issues due
                                                                   to the pass word or
                                                                   code name. I spoke with your
                                                                   customer service
                                                                   representative and
                                                                   recommeded for me to go to
                                                                   the local ticketmaster location
                                                                   and I did. I went to a
                                                                   convienence store where they
                                                                   had a ticketmaster machine
                                                                   and they were not able to help
                                                                   or assist for the same reason.



                                                                   the selection of seats was not
                                                                   good. I could not click on a
                                                                   section to see availability
                                                                   would have like to use
                                                                   interactive seat selection




                                     Need to check w/friend on
                                     multiple tickets because of
                                     price




ForeSee Results, Inc. Confidential                       362                    Satisfaction Performance Report
Date Created: 06/01/2010




                                     Because of your systems.
                                     checking prices and
                                     availability




                                     The site would not take my
                                     information. I lost two sets of
                                     seats




                                     I have an email problem. All
                                     inquiries revolve around an
                                     event. You have a bad email
                                     address and can't get rid of
                                     it.                               you are infuriating and beyond
none of your business                25 minutes of a headache.         belief




ForeSee Results, Inc. Confidential                        363                       Satisfaction Performance Report
Date Created: 06/01/2010




                                                     available info wrong or
                                                     misleading!
                                                     because i typed in a few things
                                                     that had to do with my
                                                     question and it said there was
                                                     no answers.
                                                     can't find right time and price
                                     american idol




                                                     can't make a decision


                                                     The Web site was kicking me
                                                     out to the front of the
                                                     ticketmaster web site from
                                                     trying purchasing American
                                                     Idol tickets.

                                                                                       I do not like the "time remaing"
                                                                                       clock, it is irrating and I do not
                                                                                       like to be rushed to make a
                                                                                       purchase!
                                                     needed redemption code and
                                                     no info on page to help
                                                     tickets not available

                                                     tickets not on sale

                                                                                       Would like to be able to back
                                                                                       up to previous page during
                                                                                       ordering process without
                                                                                       having to start all over.




ForeSee Results, Inc. Confidential                                         364                       Satisfaction Performance Report
Date Created: 06/01/2010




                                                                       you don't give much time to
                                                                       complete a transaction




                                     website timed out numerous
                                     times stating that ticketmaster
                                     was having difficulty


                                     ticketing system was down




                                     yes




ForeSee Results, Inc. Confidential                       365                        Satisfaction Performance Report
Date Created: 06/01/2010




                                     not able to list where the seats
                                     were located in the venue
                                     new to searching/buy tickets
                                     on web and the event was sold
                                     out...was able to locate tickets
                                     elsewhere...
                                                                                        Where to go to print tix wasn't
                                                                                        completely clear.

                                     ticket prices were not
                                     available. this was my primary
                                     concern and was not met.
                                                                                        TOO MANY FEES!!!! The
                                                                                        venue price was $25 and my
                                                                                        final amount was $36.70: 32%
                                                                                        of the final cost was fees. This
                                                                                        is why I RARELY buy from
                                                                                        ticketmaster if I can help it. It's
                                                                                        cheaper to DRIVE to the
                                                                        birchmere.com   venue.


                                     couldn't get a listing on it



                                     Code that I received in presale
                                     email did not work.




ForeSee Results, Inc. Confidential                         366                                         Satisfaction Performance Report
Date Created: 06/01/2010




                                     Credit card was charged twice,
                                     but order was cancelled. I
                                     kept receiving the message to
                                     use another credit card. I was
                                     not aware that order was
                                     approved until I contacted my
                                     credit card company. Now I
                                     must wait 3-5 business day
                                     before the charges are
                                     credited back to my account. I
                                     am afraid to reorder tickets
                                     using another credit card. Will
                                     I have the same problems?




                                     Sold out in seconds on
                                     opening day, or at least that is
                                     what the website seemed to
                                     indicate.

WWE SMACKDOWN BABY!                                                     THANKS




ForeSee Results, Inc. Confidential                        367                    Satisfaction Performance Report
Date Created: 06/01/2010




                                     I had to go to Cleveland Rock   It was a waste of time to go to
                                     Hall.com and was linked in      your site first. Tickets were
                                     from their site for tickets I   available only through the
                                     purchased.                      Rock Hall site link.
                                     because you suck.




                                                                     very difficult to order tix.it took
                                                                     me almost 20 mins to do
                                                                     so.and i did not get very good
                                                                     seats.if this purchase was not
                                                                     a gift for my daughter i would
                                                                     not have bought these seats.


                                     Went on for presale at the
                                     exact time and no good seats
                                     were avaialable




ForeSee Results, Inc. Confidential                      368                         Satisfaction Performance Report
Date Created: 06/01/2010


                                                                     Not having multiple options (i.e
                                                                     best available, section,
                                                                     general) all available at the
                                                                     same time is a terrible idea.
                                                                     Would allow people to buy
                                                                     what's available in their price
                                                                     range rather than doing a
                                                                     separate surch for each area.
                                                                     Not having "sold out" up front
                                                                     is also rediculous. You have
                                                                     to search every option to
                                                                     discover there's nothing
                                                                     available. Incredible waste of
                                                                     time.
                                     Ticket page kept linking me
                                     back to the main show page.




                                                                     Why don't you just say that an
                                                                     event is sold out rather than
                                                                     making us go through yhe
                                                                     whole process again and
                                                                     again before we give up? It is
                                                                     excruciating and is a good part
                                                                     of the reason that everybody
                                                                     hates you.




                                     Can't print my tickets, very
                                     frustrating, need to call
                                     support, not happy


                                                                     it's all good




                                     security feature not working-
                                     no words visible to type in


ForeSee Results, Inc. Confidential                        369                        Satisfaction Performance Report
Date Created: 06/01/2010


                                                                     Yes I hope this site was a
                                                                     secure one and that my tickets
                                                                     come asap and that if it works
                                                                     smoothly i'd definitely
                                                                     purchase from this site not
                                                                     ticketmaster or others-my
                                                                     friend lenna sent me the site
                                                                     map on my facebook page we
                                                                     will see hopefully all will go
                                                                     smoothly
                                     no available tickets




                                                                     Pricing is ridiculous. There is
                                                                     a new charge with every page.
                                                                     Just tell me the total price
                                                                     witha all fees included up front
                                                                     so I don't get more pissed off
                                                                     with each new charge.


                                     poor web browser design
                                     because I reset my password
                                     and still could not access my
                                     account or website !! very
                                     frustrating


                                                                     more minutes to type in
                                                                     I would like it if the arena map
                                                                     would show the exact location
                                                                     of the seats.
                                     i wanna know when eminem
                                     tickets go on sale for
                                     commerica park in detroit
                                     couldnt do it cant find
                                     anywhere




ForeSee Results, Inc. Confidential                          370                    Satisfaction Performance Report
Date Created: 06/01/2010




                                     the ticket service was down




BOLD AND FRESH TOUR




ForeSee Results, Inc. Confidential                      371        Satisfaction Performance Report
Date Created: 06/01/2010




                                                                      I did not ask you to add on
                                                                      insurance for my ticket
                                                                      @14.00.




                                     site kept crashing
                                     does not have artist and date
                                     available but other ticket
                                     dealers have concert tickets
                                     listed for this event




                                     Trying to buy tickets for Lion
                                     King in Norfolk, VA

hoodie awards                        sold out




ForeSee Results, Inc. Confidential                        372                      Satisfaction Performance Report
Date Created: 06/01/2010


                                                                                It was very easy and quick to
                                                                                navigate through the site and
                                                                                to make the purchase.



cirque du soleil




                                                                                Was sent the wrong tickets,
                                     Tickets purchased were not                 was able to print them an hour
                                     the tickets recieved. Times                after the event on the tickets
                                     were wrong on the tickets.    banner ads   had started.




                                     Loading new area info




                                     Ticket site was down




ForeSee Results, Inc. Confidential                      373                                  Satisfaction Performance Report
Date Created: 06/01/2010


                                     cant figure out how to get on
                                     the fan club for Adam Lambert
                                     as to get presale day for
                                     purchase of 4 tickets
                                                                        No




                                     Tickets are outragously
                                     expensive! Roger Waters




                                                                        This site does not show setting
                                                                        clearly. I had to go through to
                                                                        months each time I entered a
                                                                        new date. Took forever. Very
                                                                        frustrating
                                     not ready to buy yet
                                     I'm STILL searching. This is
                                     insane. Select a date/time
                                     and then keep re-selecting
                                     with different options to try to
                                     find the best tickets.




                                                                        A request for seats could
                                                                        return several selections , and
                                                                        then let you choose




ForeSee Results, Inc. Confidential                         374                       Satisfaction Performance Report
Date Created: 06/01/2010




                                                                 american idol and tv




                                     Ticket master Isn't user
                                     friendly




                                     System mantniance error
                                     Could not print tickets.
                                     Website said there was an
                                     error for my request




ForeSee Results, Inc. Confidential                       375                            Satisfaction Performance Report
Date Created: 06/01/2010


                                     The site has become very
                                     difficult to navigate. I used to
                                     be able to check different
                                     dates and times repeatedly.
                                     Now I choose one date and
                                     have difficulty getting to
                                     another date. Not an easy site
                                     anymore.




                                     no response from you all




                                                                        The process is too slow. And I
                                                                        have not purchased tickets
                                                                        here for years. I had to
                                                                        request a temp password for
                                                                        my email account and sign in
                                                                        again and then I was locked
                                                                        out!!!




ForeSee Results, Inc. Confidential                        376                        Satisfaction Performance Report
Date Created: 06/01/2010




                                     TICKETMASTER SUCKS!



                                     Could not get the tickets I
                                     wanted.

                                     Could not see if could sell one
                                     ticket or not!

                                     sold out
                                     lack of customer service
                                                                          verification took a while.

                                     My time is gone. There is no
                                     way I saw to return to find
                                     availability for different dates
                                     without starting over. If it's
                                     there it's not "intuitive" as they
                                     said in multimedia design
                                     courses.




                                                                          Site in Portuguese

                                     the tickets weren't available.

                                     no options were given nor any
                                     help information available
                                     Tickets are not available yet




ForeSee Results, Inc. Confidential                         377                          Satisfaction Performance Report
Date Created: 06/01/2010




                                           Yes, I found some of the
                                           words I had to type to access
                                           the website difficult to read. I
                                           requested a new password &
                                           received it quickly, but I had to
                                           get out of the Ticketmaster
                                           website so I had to start again.
                                           Then I couldn't read whether
                                           the password contained a 'f' or
                                           a 't' so I had to get out again
                                           and look at my email again. I
                                           was very frustrated because I
                                           had to get out of the website
                                           several times and had to start
                                           over.




                                           I didn't know about the
                                           interactive seat map. I used
                                           the map for the Verizon Center
                                           that was provided, but I
                                           couldn't see how to find my
                                           exact seats. That would be
                                           infinitely helpful.




ForeSee Results, Inc. Confidential   378                 Satisfaction Performance Report
Date Created: 06/01/2010




                                                                        no


                                     Because my order was
                                     canceled without my
                                     knowledge for no reason.




                                     sold out event/no tickets
                                     available




                                     too confusing




                                     was not working

                                     Tickets are NA.



                                     I was told it was unavailable at
                                     this time and to try back later.




ForeSee Results, Inc. Confidential                       379                 Satisfaction Performance Report
Date Created: 06/01/2010


                                                              because i did not want the
                                                              tickets that were offered and
                                                              every time i clicked "search
                                                              again" the SAME tickets were
                                                              offered
                                                              Looking for tickets "In the
                                                              Heights" your website only
                                                              gave one date. I have a
                                                              magazine advertisment which
                                                              states June 15- thru
                                                              20.couldn't find the rest of the
                                                              dates.




                                                               BECAUSE YA'LL DIDN'T
                                                               HAVE ANYTHING OF
                                     meeting TAYLOR LAUTNER!!! TAYLOR LAUTNER!!!:(


                                                              I couldn't even find the events
                                                              I needed. I know they are
                                                              happening but I can't find
                                                              them.




                                                                                                 why is there a service charge
                                                                                                 and convenience fee? Isn't
                                                                                                 that the same thing?




ForeSee Results, Inc. Confidential                                                 380                        Satisfaction Performance Report
Date Created: 06/01/2010




Almost all kind.

                                     sold out apparently, after
                                     finding out after two phone
                                     calls.

                                     Waiting to get best seats
                                     available-reserved




                                                                                            Ticket fast to Canadain orders
                                                                                            Being able to search by ticket
                                                                                            price for all of the shows for
                                                                                            the event would be nice
                                                                                            instead of having to pick each
                                                                                            day individually and going
                                                                                            through the process.

                                                                                            Resetting my password
                                                                                            because the site would not
                                                                                            accept the proper password
                                                                                            but insisted in deleting all the
                                                                                            information and making me do
                                                                                            it all again as though I never
                                                                                            existed before. Even the email
                                                                                            information sent was useless.

                                     No tickets. Even though site
                                     said available tickets.

                                     the surevey came up



                                                                    Las Vegas attractions

                                     no tickets no help to find




ForeSee Results, Inc. Confidential                        381                                             Satisfaction Performance Report
Date Created: 06/01/2010




                                     tickets and seats available not
                                     showing




                                     Still don't know where my
                                     tickets are, when I will be
                                     receiving them or if they are
                                     "lost..."

                                                                       ticketmaster is a scam!!!!




ForeSee Results, Inc. Confidential                       382                        Satisfaction Performance Report
Date Created: 06/01/2010


                                     Either the tickets wern't
                                     available or I didn't input
                                     correctly with your site I'm not
                                     sure.
                                     Constant error messages that
                                     the request couldn't be
                                     processed or that there were
                                     no tickets for the dates I chose
                                     (but I know there's at least
                                     ONE ticket, sometime in the
                                     next 6 months, even if it's row
                                     xx.




                                     No decent seats available on
                                     the website.
                                     no tickets available
                                                                                        There were too many
                                                                        boxoffice.com   questions!
                                                                                        Please direct me to the
                                                                                        website I need to purchase a
                                     The event is the concert of the                    couple "front" row & w/c
                                     group:                                             accessible tickets for Love and
                                      "Love and Theft" that will be                     Theft that is performing at the
                                     performing at the Sioux                            Sioux Empire Fair later this
                                     Empire Fair this year!                             summer?


                                     I can not select the seats I
                                     want. When I refresh always
                                     the same poor seats are
                                     coming up. Then I go over the
                                     LUXOR-site my tixketmaster
                                     account is not available.
                                     Ordering tickets for Cirque du
                                     soleil was much easier in the
                                     past before ticketmaster was
                                     managing the purchasing.




ForeSee Results, Inc. Confidential                       383                                         Satisfaction Performance Report
Date Created: 06/01/2010




                                     I wanted to know which
                                     seating chart we are
                                     specifically going to be at, and
                                     more importantly I would like
                                     to have the choice of where I
                                     can sit at. If I'm paying that
                                     much and 3 months before the
                                     concert, I would have liked to
                                     at least been given a choice or
                                     I would've payed more if i
                                     could choose.




                                                                        Too many charges. I don't
                                                                        know why there needs to be
                                                                        so many extra fees, except for
                                                                        monopoly and greed




ForeSee Results, Inc. Confidential                       384                         Satisfaction Performance Report
Date Created: 06/01/2010




                                     cmt awards sold out. waiting
                                     for more tickets to be
                                     released.



                                     could not pick up event
                                     I did not find the event on this
                                     site.
                                     all the good ozzfest tix are
                                     taken at this time




                                     Porque no tengo targeta de
                                     credito párr Poder Comprar
                                     Los Boletos párr hacistir al
                                     Buscadores Que quiero




                                     wasn't listed




ForeSee Results, Inc. Confidential                        385           Satisfaction Performance Report
Date Created: 06/01/2010


                                                                        nope

                                     Need to know how to purchase
                                     withe American Express




                                     why don't you just say that the
                                     event is sold out ... when it is
                                     like sold out? would it be so
                                     difficult? fuck you.




ForeSee Results, Inc. Confidential                        386                  Satisfaction Performance Report
Date Created: 06/01/2010




                                                                                               Please provide your email
                                                                     Do you have any          address (optional). You may
                               Other that is most influential
    Why didn't you make a                                        suggestions that would        or may not be contacted to
                                  in your ticket purchase
       purchase today?                                         improve your experience on           obtain clarification
                                        decisions:
                                                                          this site?              regarding your survey
                                                                                                        responses.
                                                              confirm where the tickets are
                                                              being sent                      desirsyko@aol'com
                                                              In one area it sounds like
                                                              getting a refund "if something
                                                              happens" is a possibility. In
                                                              another area, it looks like no
                                                              refunds no matter what. So
                                                              which is it? Without being
                                                              able to speak with someone
My first contact today was to                                 immediately, or getting a quick
make a purchase. My second                                    e-mail response, I don't know.
contact was to ask for a                                      And have no idea when to
refund.                        Personal preference            expect a reply.                 patty.phipps@mchsi.com
Doing price check on available
seats

The ticket fees are absolutely
overpriced. Ticketmaster
wants me to pay close to the
same price of the ticket just in
fees alone.                                                 Lower ticket fees.             buymeanapple@gmail.com
                                                                                           dancing_queen97@hotmail.co
                                                                                           m
                                                                                           dianecowans5234@yahoo.co
Will be going to the box office                             Not at this time               m
Have tics to most concerts,
already..just looking
                                                                                           kyoung402@cox.net
I already have purchased                                    Show seats available to
tickets                                                     purchase




ForeSee Results, Inc. Confidential                                               387                                        Satisfaction Performance Report
Date Created: 06/01/2010




Haven't decided if i want to
make the purchase or not                                               jskandb@sbcglobal.net




already told you, your site          fix the paying part. not as
sucks!                               many "connivence" charges         emily.davis08@yahoo.com
                                                                       GROSE11@MSN.COM
Venue - Waikoloa Bowl,
Hawaii
Frequent windy condtions
distort sound




                                                                       nedandlisa@sbcglobal.net
                                     Allow customers to buy tickets-
                                     always unavailable except to
                                     then go to resell business and
                                     pay ransom
                                                                       ignaciojim0323@yahoo.com
tix not on sale yet
have to talk it over with wife
because of budget                    show better seating views         jcouch37@yahoo.com




ForeSee Results, Inc. Confidential                      388                                       Satisfaction Performance Report
Date Created: 06/01/2010




                                     You need to find a way to keep
                                     "scalpers" from buying up all
                                     the good seats and selling
                                     them for 5 times the normal
                                     ticket prices! Just an idea, but
                                     you could possibly accomplish
                                     this by placing a limit of 4 or 6
                                     tickets to a single purchase
                                     and also requiring that the
                                     person ordering and/or paying
                                     for the tickets provide names
                                     and/or ssn #'s for each of the
                                     people they are purchasing
                                     tickets for. I know that seems
                                     extreme, but it would certainly
                                     minimize the number of tickets
                                     sold to "brokers or scalpers".
                                     Or perhaps there would be an
                                     easier way....you could restrict
                                     the number of tickets being
                                     sent to the same address? Or
                                     being billed to any single credit
Couldn't find any good seats         card? This should be easy to
for the shows I wanted to see        do....by asking the vendor
and there were no VIP                website to not allow duplicate
packages available for the           sales to (same address,
show dates I wanted to see           company, or credit card).         tlcfromsd@sio.midco.net
                                     I would like to be able to look
                                     for music for a date range and
                                     every concert list for that date
                                     range. I don't want to have to
                                     click on the type of music and
                                     then only get the first 500
It is taking too long to find        concerts which doesn't
concerts for a date range so I       account for the entire date
will google search instead.          range.
not on sale yet                      3 day ticket purchases            positivelydana@gmail.com
dont go on sale till 10                                                clubbabygirl21@aol.com




ForeSee Results, Inc. Confidential                      389                                       Satisfaction Performance Report
Date Created: 06/01/2010


                                     dont charge me to print at
                                     home, whats the point, very
                                     greedy you save money not
                                     prinitng the tickets and charge
                                     me? WTF??                       Pipe28line@comcast.net


don't know - the explanation         a little competition would make
was vague                            you bozos perform better

Had already bought tickets


                                     easier access to login. Fewer
                                     ads confusing a page at all
                                     points.                       cmk1218@inbox.com
nothing needed

                                     I have a VISA credit card, but I
                                     could not purchase the tickets
                                     with this one because I did a
                                     mistake when I typed the card
                                     number and then the system
                                     send me an error message
                                     even when I corrected the
                                     number (this card number is
                                     already stored) and I never
                                     found the way to take my
                                     previously rigth card data, so I
                                     had to purchased with an
                                     American Express Card, but it
                                     was not my original decision.
                                     So that is the reason why I am
                                     disapointed.                     atexcac@gmail.com
printed already purchased
tickets
                                                                       marie.50@hotmail.com
not on sale yet




ForeSee Results, Inc. Confidential                       390                                  Satisfaction Performance Report
Date Created: 06/01/2010


                                     you really need to do
                                     something about password
                                     shelf life. it makes me want to
                                     order by phone, which you
                                     don't make easy either, or go
                                     to a retail place.




I explained above you servey
is as good as the web site!
                                     to many to list.......you know
                                     what works and what doesnt.
unable to access tickets             now fix it                        chesterallen108@live.com
                                     some how get the bands
                                     people actually want like van
the band wasn't performing           halen



                                     Ticket master fees being no
                                     more than 3 dollars.
Tickets are not on sale yet

                                     please have Miley Cyrus come
                                     to Pgh for my grandaoughter
not concert available yet i want     and please offer backstage
to attend                            passes                       marsey512_@hotmail.com



                                     show the row number in each
                                     section                           garcia1@gvtc.com
Not available today
                                     FLESH AND BLOOD


none available?                                                        jennpaulson@hotmail.com
cos this questionaire came up                                          e mail not receiving
before i was able to.                                                  incomming mail
                                     you are doing a great
just checking the ticket prices      job...thank you :)                shhilebrandt@yahoo.com

no go seats.


ForeSee Results, Inc. Confidential                       391                                      Satisfaction Performance Report
Date Created: 06/01/2010




                                     Please allow the user to
                                     permanently change their
                                     preferred "location" in their
                                     account settings. Also, seat
                                     maps should indicate where
Tickets not on sale yet.             seat #1 starts.                 junk@heathdigital.com
we will buy the tickets at a
later date                                                           angelnross@yahoo.com
Did not find anything to attend
for this following weekend and
no money for future event            provided less expensive
tickets.                             tickets                         sweetpink110@msn.com
didnt need to

                                     ...and if you keep trying to
                                     extract $2 for taking the
                                     survey, i shall zapp your
                                     website.                        scwynar@accesstoledo.com
                                     no
Convenience fees, facility
fees, *ticket printing fee???*
etc., etc., etc. - MASSIVE           Cut the prices - Ticketmaster
RIPOFF. It would be much,            has the monopoly, you'll get
much cheaper to drive to the         more buyers if the ticket prices
theater and buy the tickets at       weren't DOUBLED with the
the box office.                      over the top fees.               chicagorob1@yahoo.com




already purchased several
weeks ago                                                            nanac@defnet.com




ForeSee Results, Inc. Confidential                        392                                   Satisfaction Performance Report
Date Created: 06/01/2010




                                     If you ask not to store the card
                                     information then you should
                                     not go ahead and store it
                                     anyway.


researching august event in
chastain park (atlanta). why
would i pay you 10.30 for
"convenience" when i can buy
tickets at chastain myself? i'm      lower your convenience
up in atlanta at least twice a       charge (don't be greedy). and
month. convenience charge is         when looking at events "keep"
excessive and i wouldn't pay it      the selected month. I was
today or any other day...unless      looking at an august event and
i was buying a ticket for an         had to cycle through the
event across the country AND         months EVERY time i picked a
i knew nobody there who could        date as i was not sure of the
buy it for me.                       date.                          nospam@gmail.com
COULD NOT GET TO TICKET              YEP, STOP THESE STUPID
AREA                                 SURVEYS
not in town for home games

I can't find it, I called and the
auto answering system is not
helpful at all.                      PLase update your website.         nmejia6216@aol.com



already purchased...trying to
print etickets.
n/a                                  n/a
There weren't any tickets
available whatsoever.                                                   ad_resendiz@yahoo.com



                                     Need to be able to print ticket


ForeSee Results, Inc. Confidential                       393                                    Satisfaction Performance Report
Date Created: 06/01/2010


not on sale

I plan on purchasing the day of                           I would recomend lowering
the event from the box office.                            Ticketmaster fees.                inolikemath@yahoo.com
i dont have the money until
monday                                                                                      bluey14_is@hotmail.com


                                                                                            biagio0701@yahoo.com
                                                          YES. LET ME BUY SOME
YOU INTERRUPTED ME                                        TICKETS
Just browsing
couldn't decide on a date
got kicked off...
Just looking

not enough information about
presale tickets and it was
confusing
Did not plan a purchase, fan
reviews only.                                                                             ned@seiths.com
                                                          interactive seat maps. choose
                                                          other seats if you give up your
Too exspensive                                            first choice.                   hilary.neidhart@gmail.com
Waiting
Already had purchased. Just Depends on event interested
checking on status              in                        none                              gottiget@gmail.com
I was printing out a purchase i
made earlier.                                             cheaper fees

                                                          Have some kind of club that
                                                          people who buy lots of
                                                          tickets/year can participate in
                                                          to get better seating or a
                                                          rebate. Right now we have
                                                          tickets for 12 concerts
no cncerts that I want to see                             upcoming.                         mallyman1@hotmail.com

                                                          less convenience charge           mstee1@hotmail.com




ForeSee Results, Inc. Confidential                                             394                                    Satisfaction Performance Report
Date Created: 06/01/2010


                                     How can you not buy tickets
                                     on the site within 1 minute of
                                     them going on sale. You all
                                     sell to scalpers which knocks
                                     me out. Several times I and
                                     my friends have tried to buy
                                     tickets to events as they go on
                                     sale and within 5 minutes they
                                     are sold out! How does this
                                     happen???? Jimmy Buffet to
                                     name one that I have tried for
                                     years now and can't get
                                     tickets.

                                     Also, for the Motor City Casino
                                     trying to buy tickets is a joke.
                                     The seating chart is awful and
                                     all you get is obstructed view
                                     tickets.

                                     I hate Ticket Master and so do
                                     most people. We are forced to
                                     use you and that's now way to
I went to pick up my tickets.        do business.                   LDEberardt@aol.com
not yet on sale                                                     berg4k@yahoo.com

you have no option for printing
the tickets on my computer
and no clear instructions for
"Will Call" location to pick up
the tickets. I will not purchase     allow the printing of tickets
if I can't be sure of where to go    personally for ANY event that
pick them up at.                     your site offers
Not enough choices in my
area....                                                                sooze2@sbcglobal.net
                                                                        ayrt@msn.com

not available

                                     make it easier to contact
                                     customer service by phone or
checking on already                  email. This site is not easy to
purchased tickets                    navigate and is annoying.
                                     improve the site on seating
checking out ticket prices           and better pricing.                irabryant30@yahoo.com


ForeSee Results, Inc. Confidential                       395                                    Satisfaction Performance Report
Date Created: 06/01/2010


If tickets aren't on sale, how
can I make a purchase?

could not find what I wanted

                                                                      redpete377@yahoo.com


                                     better indication of ticket price
                                     and seat location, ability to
                                     select seats than randomly
                                     generated by ticketmaster
                                     ticketmaster fees are too high,
                                     no discount for purchases of
                                     multiple tickets etc.             visserjc@xs4all.nl
                                     Perhaps add an extra minute
                                     to the timer. Processing Fee to
                                     much.
not on sale

                                     Make it easier to view seating
                                     and maybe have a exclusive
                                     club for better seats. I know I
                                     would pay a fee or higher price
                                     to get the seating area I want.
could not find the seats I           If I had that option I would
wanted.                              become a very loyal customer. stevenleee@sbcglobal.net
Need to find out if friend can
afford to go with                    e-mail notices more frequent     jrkwolves@yahoo.com




ForeSee Results, Inc. Confidential                       396                                  Satisfaction Performance Report
Date Created: 06/01/2010




                                                           We did purchase other tickets
                                                           on my wife's account today. I
                                                           see you have to check a box
                                                           not to receive Rolling Stone
                                                           magazine. This is down right
                                                           underhanded. Ticketmaster
                                                           really doesn't care about their
                                                           customers. I would absolutely
trying to correct something                                use alternative to Ticketmaster
from a purchase recently                                   if available for a concert.     lobral@comcast.net
                                                                                           etormohlen@hotmail.com


                                                           provide order confirmation
made purchase on phone                                     search w/o logging on

tickets arent on sale yet

                                                           better insurance terms and
                                                           conditions

not on sale yet
                                                           post events that are farther in
the tickets arent on sale yet.                             advance                           cs8mile@aol.com
                                     The band performing                                     mandy_ivan@hotmail.com
I need to consult with other
family members on which                                    To see in advance what seats
date.                                                      are available.               mandl1@ptd.net




                                                           Simplify navigation.Get rid of
                                                           the clock.                        nourjian@aol.com
nothing appealed to me

it would not let me go to the
pre order site                                                                               terramarie717@yahoo.com


ForeSee Results, Inc. Confidential                                             397                                     Satisfaction Performance Report
Date Created: 06/01/2010




                                     Make the Ticket Fast process
                                     more understandable and
                                     clear.                           lbilbro@earthlink.net



                                                                      danielleb@firstlookvision.com
                                     It would be helpful to have a
Need to check with husband to        "hide" feature like Facebook.
verify and wait for one more         There's some guy in NJ that I
paycheck. I will be back at          wasn't interested in but he
later date to make purchase          hogged about 5-6 results per
here.                                page.
Your site wouldn't worked, we
tried for an hour trying to figure   Make your website more easy
it out!                              to access, with a better menu. ohepburn@bellsouth.net
not on sale                                                         gunvalsonb@msn.com




                                     Being able to choose the
                                     section and the seat I want.

tickets not on sale yet                                               suzettesasaoka@comcast.net
not on sale yet




After 4 attempts, I gave up. I       Need a seat chart with viewing
think I'll make a trip to the        angles, need to see the cost
theater to get them in person--      you are charged before the
would be easier and cheaper.         final page.

                                     yes have better prices and that
cant find anything                   we could view the seats more sandra1rivera@yahoo.com
did not pull up                      n/a                             nashawnne@gmail.com
Not sure how many tickets I          those code words you have to
am going to need to purchase         type are very difficult to see
at this time.                        and read.                       tylersgrandma315@aol.com




ForeSee Results, Inc. Confidential                       398                                          Satisfaction Performance Report
Date Created: 06/01/2010




It'll be cheaper to buy it at the                            I really just hate TicketMaster
box office.                          Extra charges           and wish they'd stop existing.
                                                             It would be helpful to be able
                                                             to type in the date of the event
                                                             you want to buy tickets for
                                                             instead of having to choose
                                                             from a date range and go
                                                             through pages of stuff to find
                                                             the event you want.
                                                             NO                               tushinna@yahoo.com

I WOULOD NOT PURCHASE                                        THE OPTION TO SELECT
FROM WEBSITE UNLESS NO                                       SEATS IN THE LOCATION
OTHER WAY TO                                                 YOU WANT INSTEAD YOU
PURCHASE.SEATS ARE                                           GET WHAT YOU OFFER
BETTER IF YOU CALL FOR                                       ONLINE COMPARE THAT TO MRCHEZSEZ@SUREWEST.
SEAT SELECTION.                                              PHONE.                 NET
artist has no show dayes yet


                                                             Lose the fees or substantially
                                     Whether I want to go.   drop them.                       sendtommyemail@yahoo.com
Tickets were not on sale yet

i would have loved to make a
purchase but i will be working
the day of the performance the
comedy show w/sammoy i love
her i hope in the near future
she'll be performing at
madison square garden in
NEWYORK city thanks again
will vsit the site again.                                                                     calmist2@msn.com
Doing research on ticket
prices, different event
ideas...need to plan some
more.                                                                                         dan.torchio@yahoo.com
my tickets arent on sale yet                                 weekly emails
Decided to make sure I will be
able to attend the event                                     no
problem with credit card i just
moved                                                                                         dbproctor@comcast.net

                                                             Price is important!


ForeSee Results, Inc. Confidential                                                 399                                   Satisfaction Performance Report
Date Created: 06/01/2010


                                                                  Should be tailored more
                                                                  toward what the individual
                                                                  wants, not what you have to
                                                                  offer. For instance just 1
                                                                  search parameter row of
                                                                  boxes should be efficient. The
                                                                  column with different pkg
                                                                  deals, sections, etc. is
                                                                  confusing in the beginning.
                                                                  Just 1 row each box in that row
                                                                  could be made to order similar
Tickets for good seat too                                         to the column deal. However,
expensive for a couple, and no                                    the perception to your
desirable band in a particular                                    customer will be it's his choice.
venue later in the year. That                                     The results should list all
being House of Blues, Myrtle                                      prices, seats, and availability
Beach, SC after July.                                             after the 1 search.               joolsrmygame@yahoo.com
didnt find what i was looking
for                                                               couldnt find the perfect seat

                                                                  No special consideration for
                                                                  perferred cardholders and
                                     The want to see particular   customers. No premium prices
See #27                              artist                       to obtain perferred seating. Samedaycmw@aol.com
Just visiting                                                                                  rreyes42@att.net
Site does not give requested
information
                                                                  More quality seats available to
No good seats available.                                          the public.
                                                                  Have direct links to artists'
                                                                  pages, especially the tour
                                                                  dates page.
                                                                  Have calendar format for
                                                                  events.
Do not Know what show I am
going to see yet
I couldn't buy the t shirt                                        I have a ticket for Boston
Exclusive Lady Gaga t Shirt.                                      already and I want to purchase
How Can I purchase it I                                           the Exclusive Lady Gaga T-
already have a ticket                                             Shirt                          stanellison@yahoo.com

                                                                  better seat maps + ability to
need to confirm my date                                           easilt change dates for search jd51art@earthlink.net
Had to cut the search short,
work comes first!!!                                                                                 free.c@live.com


ForeSee Results, Inc. Confidential                                                    400                                    Satisfaction Performance Report
Date Created: 06/01/2010


                                                                                                     michaminni@aol.com
                                                                It would be nice if I was given
                                                                multiple choices of seating at
                                                                one time, and a easier way to
not ready, just getting an ideal                                get back from the ticket
of what show I want to attend                                   purchesing page                      sterlingfields@yahoo.com
see above
researching an upcoming
concert


                                                                I'd rather not sign in. I have too
                                                                many different passwords and
                                                                accounts already. Also, make
                                                                all options available (e.g.,
                                                                delivery), or explain why that
                                                                option is not available for
                                                                particular tickets.
Not available yet


can't get to the site to                                        YES, call me 903-9380110 My
purchase                             can't get tickets          name is Jan                 janwms@charter.net

You offered terrible seats at
very high prices and service                                    Don't sell all the good seats to
charges                                                         brokers                          anthroch@tds.net

the syste mkept me in a loop
that I could not access tickets
untill the good ones were gone




                                                                I like this website and ease of
                                                                use, however the service fees
                                                                and ticket prices are quite
                                                                expensive. Perhaps some rate
                                                                adjustments for loyal           laura_chamberlain@hellokitty.
                                     Performer(s)/Performance   customers could be applied.     com
                                                                                                lovette.bennett@sutherland.co
on sale in four days from now                                   OK as is.                       m
                                                                                                flori1010@gmail.com
                                                                no


ForeSee Results, Inc. Confidential                                                   401                                        Satisfaction Performance Report
Date Created: 06/01/2010




still looking for lower price                                                            ld_nyul@yahoo.com
site sucks                                               site sucks
                                                         More accurate information
                                                         regarding sales, esp. p.
                                                         packages. and MUCH better
                                                         and more accurate seating
                                                         charts. How hard could it be
                                                         to have the details on the map,
                                                         like what number the row
                                                         starts with, how many seats in
Misrepresentation of email.                              a row, etc. these make huge
Will get my tickets from a                               differences in the concert
scalper.                                                 experience.                     winston909@bellsouth.net




                                                         if you just logged in and
                                                         purchased one set of tickets
                                                         you should not have to login
                                                         again to purchase other sets
                                                         of tickets                     sportsfuel@aol.com




                                     artist performing   interactive seating chart!!!




too expensive
                                                         On ticketmaster. OMG to long
                                                         to say.
                                                         Give out better seats, don't
wasn't looking to buy anything                           give them to brokers!!!!     kiska52@hotmail.com
have not decided




ForeSee Results, Inc. Confidential                                            402                                   Satisfaction Performance Report
Date Created: 06/01/2010




                                                     only the seating chart letting
                                                     you click available seats        debbie@ccpowerline.com
wasnt available in my area                                                            signaturehelmets@aol.com
wanted to see all seat options
@ once.



                                                     make better seats available. i
                                                     have gone to other sites to get
                                                     better tickets MANY MANY
                                                     TIMES you never have good
                                                     seats                           yejazireh@yahoo.com


                                                                                      e47474@yahoo.com
                                                     make everything easier to
                                                     navigate. also, when
                                                     something is sold out it would
                                                     be nice to be notified before i
                                                     have to wait and go thru the
                                                     capacha and waste more of
                                                     my time again. for example,
                                                     the 4 packs sell out pretty easy
                                                     and it would be nice to know
                                                     theyre gone, or even how
                                                     many tickets/4 packs are left
                                                     so i might purchase them
                                                     earlier.                         12smaril@hawken.edu

kept getting error message
Looking
Purchase made a month ago            the performer   ? N/A                            czzyzx@msn.com
JUST SHOPPING

The tickets aren´t on sale                                                            josealonso99@hotmail.com




ForeSee Results, Inc. Confidential                                        403                                    Satisfaction Performance Report
Date Created: 06/01/2010


nothing playingin the date
range I wanted to go to
                                     Cheaper prices, HA HA. No
I'm not ready. I will soon!          everything is good already.




                                     See comment above.              davealden53@comcast.net



                                                                     jdolan@ideacom-nj.com
haven't decide which show to         some of the tours didn't show
see                                  what bands were included        kristida@bspeedy.com

                                     Consolidate you ordering so I
                                     can select number of
                                     attendees, ticket delivery
                                     preference, credit card
                                     information once and then
                                     apply those decisions to
                                     multiple events
                                                                     jentracikat@hotmail.com

                                     The ability to compare ticket
                                     prices to seat selections. Had
                                     to back out and re-start to see
See above, unclear how to            a different date or class of
qualify for student tickets          ticket                           barneylettie@yahoo.com
                                     make tickets less expensive.
                                     stop charging all those extra
                                     fees. built the extra fees right
                                     into the prices of the tix.

only took american express           tal\ke visa                     milnick416@comcast.net




ForeSee Results, Inc. Confidential                      404                                    Satisfaction Performance Report
Date Created: 06/01/2010




Just browsing future shows                                                smaybery@verizon.net
I already purchased tickets for
the event I was searching for. I
was looking to see who the
opening bands are.                                                        jessdawne2004@yahoo.com

                                     get rid of the timer
I hadn't planned on making
one, i was just browsing.                                                 joeyhahn18@rocketmail.com




                                     The survey says its brief. This
                                     is a little longer than brief, and
                                     some of the questions seem
                                     like duplicates.
                                                                          rmpollex@yahoo.com
                                                                          sarahms67@yahoo.com
                                     Allow me to edit the order or
                                     make customer service
                                     actually provide service to me
                                     as a customer!




ForeSee Results, Inc. Confidential                          405                                       Satisfaction Performance Report
Date Created: 06/01/2010


                                                   It is very disappointing to try to
                                                   buy tickets from your site only
                                                   to have them sell out and
                                                   appear on ebay within
No tickets available                               minutes.
COULD NOT FIND
MATCHING PRICES FOR
THE SEATS

                                                   If you can, put the interactive
Tickets Sold Out.                                  map on ALL venues.                   yahirb_fam@hotmail.com

tickets not on sale yet                            none
still making arrangements                          none at this time
                                                   If the service charge was
                                                   lowered to zero, I would print
                                                   my tickets and home and
Service charges per ticket are                     purchase more tickets more
too high.                                          often.                         sunsets_rule@yahoo.ca
                                                   Improve website, which marks
                                                   "error" all the time, and
                                                   remove extra charges! They
                                     music taste   are unfair!




I am afraid to buy from this site
now.                                                                                    teresaquevedo@hotmail.com

conveinence fees and service
charges are always too much
money! I buy my tickets at box
office to save alot off money !!!                  no just reduce service charges
event are too costly to park                       and fees that are ridiculously
drink eat and buy tickets.                         expensive !!! I would purchase
Every dollar counts these days                     more tickets more often but i
!!!!!                                              am not rich !!!




ForeSee Results, Inc. Confidential                                       406                                        Satisfaction Performance Report
Date Created: 06/01/2010




                                     Please offer a way to clear
                                     account default settings.
                                     Everytime I try to log into a
                                     Mirage hotel event and get
                                     show tickets via Ticketmaster,
                                     I get diverted to my OKC
                                     Thunder account. My current
Prevented when diverted from         configuration prevents me
Mirage hotel show for Terry          from buying show tickets and I
Fator to OKC Thunder.                don't know how to fix it.      crewsgp@cox.net
                                     no.
access to ticket options was
poor                                                                   lakerbig1fan@sbcglobal.net
event sold out. Looking for late
release tickets                                                        bernzweigjane@yahoo.com
I was working today and called       If you could zoom in on a row
ticketmaster by phone                of seats on the map.              mbitwinski@cox.net
need to confirm date
                                     Ticketmaster Rocks Solid, God
Waiting until presale starts :)      Bless you all!                mabzar@yahoo.com

                                     make sure people are alerted
                                     when their favorites are
tickets were sold out                coming to a location near them fostersteven@yahoo.com
Tickets were too expensive
and I couldnt find a
promotional code.                    no.                               johnk_2008@hotmail.com
BECAUSE I DONT LIKE
WHAT IS ON TODAY

please see #27                       no
Need to check with others
before I buy, day, play, etc,
Needed to see what was
available and price


                                     when hitting the back button,
Too early                            dont take me back to page 1       rapsidy@msn.com

                                     knock it off with the lame
                                     charges. I just want to pay for   johnmichaeloakes@comcast.n
not on sale..                        a ticket. nothing else..          et




ForeSee Results, Inc. Confidential                       407                                        Satisfaction Performance Report
Date Created: 06/01/2010




Game 5 is not yet on sale.
Still trying to figure out how to    Make it easier to link preferred
determine what seats are             seating and its cost,to present
available and their cost             availability.                    dixechic777@msn.com
is confuse
                                                                      Pcolasand2@yahoo.com

Could not compare seat               Allow one to back out of an
locations and prices for             initial selection to change
different dates.                     dates.                           steve@deluxecruises.com
                                     I always get confused on
                                     ordering under handicapp I
                                     needed 3 tickets. ended up
wanting handicapp                    with 5. Its confusing .          gipsyldy@yahoo.com

                                     Get rid of "convenience fees".
                                     It's the 21st century. Online
                                     purchases are here to stay
Just looking & I hate the            and charging "convenience
"convenience fees". Damn             fees" makes your brand seem
Ticketmaster.                        out of touch.
no events im interested in
still deciding

need to confirm choice
No good seats.                       Have good seats.                 nelfjr26@yahoo.com




Tickets sold out

Not looking
cheap seats
you can not show me were the
seats are!                                                            wswilson@yahoo.com
no concerts available at the
time

keep sending to the beginning
                                     large pix of the seating
                                     arrangements.




ForeSee Results, Inc. Confidential                        408                                   Satisfaction Performance Report
Date Created: 06/01/2010


                                                                Great site always has
I was just browsing                                             everything im looking for            Ma666oT@live.com

                                                                None for the site - I am forced
Already purchased the tickets                                   to use it as it is the only online
a month ago - was just back to                                  way to purchase tickets. Fees
print them                     Who the artist is.               are WAY TOO High...


just wanted to know the price.                                  Nope.                                joann.williams88@yahoo.com


convienience fees                                                                                    burnmyhotpocket@gmail.com
                                                                no
b/c they don"t the available
amt of tickets i need.
                                                                                                     director@charitymusic.org




                                                                make available the tickets that
tickets weren't available                                       you advertise                   jeannecap@msn.com
not found what was needed                                       concerts by citty name
                                                                Don't let some else use my
Already purchased                                               account
Had already purchased tickets
5/2. Needed to print them
today.                                                                                               sea88hawk@aol.com


                                                                choose own seats, compare
                                                                seat availabilty, stop playing
                                                                games with ticket release
Don't have the money right
now.                                                                                                 singin_chick2006@yahoo.com
                                                                WHY DO YOU HAVE TO
                                                                CHARGE SO MUCH FOR
I ALREADY DID LAST WEEK.                                        TICKET FEES.                         jnpatkins@yahoo.com
To much money
                                                                have a date search feature. I
                                                                had to go through nearly 200
                                                                event dates to locate the one I
                                                                wanted to buy tickets for at 15
not available yet                    performance or performer   per screen.                     jfutrelle@earthlink.net


ForeSee Results, Inc. Confidential                                                    409                                         Satisfaction Performance Report
Date Created: 06/01/2010




                                                                       donnamaryw@aol.com
Nthing iIwanted was in there
yet,but it will be.                  No                                kfass1@verizon.net

                                     make it easier for customers to
did not need to                      unsubscribe
                                                                       s.modeste83@gmail.com
                                                                       lvassallo@hotmail.com
Presale tickets don't go on
sale until tomorrow (5/5)                                              ljford@sbcglobal.net

                                     allow the customer to get
                                     tickets sent to email address
                                     when order tickets on phone
                                     with automated phone system. lashondatracey1@yahoo.com
Not sure what I want                                               danrose1963@yahoo.ca
They weren't available.

trying to find my tickets                                              york64joe@yahoo.com
sold out



                                     Longer times on the clock
waiting on grandson to make
up his mind                          no




ForeSee Results, Inc. Confidential                      410                                    Satisfaction Performance Report
Date Created: 06/01/2010




                                     I wish you could scroll through
                                     to see all available seats, like
                                     you can on Telecharge. This
                                     is why I love Telecharge and if
                                     I had a choice, why I'd always
                                     use that service instead of
                                     Ticketmaster! Also, on
                                     Telecharge you can check
                                     availability for more than one
                                     date for the same artist and
                                     you can't here. Seriously, if
                                     they can make the user
                                     experience so much better,
                                     why can't you?                   jen4@earthlink.net
                                                                      robeberhardy@yahoo.com
                                     Reduced handling/convinience
                                     fees.                            jarnold@wusd.k12.ca.us


security certificate problem         correct certificate security
with site.                           problem                           wdebose@verizon.net
                                     A more detailed seat chart. I
                                     would like to know if I am on
                                     the left, right, or middle of a
Just trying to figure where my       row. Seat ranges per row
tickets were.                        would be amazing.                 dkleinowski@kc.rr.com

ticket i wanted were no there        no                                holyghost072003@yahoo.com

tickets no available in the
seating I wanted
                                     Remembering my password
couldn't get through
Just getting ticket prices
checking with friends
Just researching                     No                                michael347@roadrunner.com

Nothing I wanted to do.

                                                                       juniorplinio@terra.com.br




ForeSee Results, Inc. Confidential                        411                                      Satisfaction Performance Report
Date Created: 06/01/2010


                                     Customer service reps that
                                     know what they are talking
                                     about. Then when asking for a
                                     supervisor - not to be
                                     disconnected.                 mdrose1@ponyexpress.net
Tickets were to much higher          Cust Reps more
than buying directly from the        knowledgeable and listen to
event                                the customer more closely



Can't find artist list for the
show.                                                                washbl@gmail.com

                                     i would prefer when selecting
                                     your seats that dots would
                                     appear in the section so you
                                     could see where you were
                                     seating                         sherry_ilijanich@csx.com
didnt want to
Can not get to gether with
person goig with me . But will
in the next day or so
                                                                     MATTMCLAUGHLIN1976@H
NOT LISTED                                                           OTMAIL.COM
event not available

                                     REDUCE YOUR
                                     REDICULOUS SERVICE
                                     CHARGES. IF YOU WERE
                                     NOT THE ONLY PLACE TO
                                     GET TICKETS FOR CERTAIN
                                     EVENTS, I WOULD NEVER
                                     USE YOU. EVERYTIME I
                                     PURCHASE TICKETS FROM
                                     YOU, YOU'RE
                                     CONVENIENCE CHARGES
                                     MAKE ME ANGRY AND IT
                                     MAKES ME HATE THE
                                     TICKETMASTER BRAND.

                                     Reduce your fees by half and I
                                     would be happy, and I am sure
Event not coming close               you would still be making
enough                               obscene profits.               rholtzmann@msn.com


ForeSee Results, Inc. Confidential                      412                                     Satisfaction Performance Report
Date Created: 06/01/2010




extra charges are a ripoff                                            reduce charges
Just checking prices
                                                                                                       sholajdjs@comcast.net

Site errored out every attempt
to purchase tickets with no
further information. Unable to
rectify a billing problem, if it
existed. Unable to contact a
customer representative as no
phone number was given. I've                                          More value should be shown
sent an email, but I've not                                           toward customers, more
received a response - which is                                        respect. If you're site might
very typical for companies that                                       error out, provide another
take their customers for                                              method that customers can
granted.                                                              use to purchase tickets.

Just printing previously
purchased tix.
                                                                      Please allow more time to
                                                                      make decision on purchase
not ready                                                                                              smwlu24@netzero.com
Just browsing for a family
member.                                                               Nope.

got an "error" message after
entering CC information. Most                                         make it more "user friendly"
likely did not go through                                             and contact info for questions   lynchems@yahoo.com

                                                                      Get rid of convenience fees or
                                                                      incorporate them into the ticket
                                                                      price. The fact that
                                     The only place to buy tickets,   TicketMaster is trying to
                                     convenience fees should be       mislead is not a quality I
Error message                        illegal.                         admire in a business.            rsolstad@sbcglobal.net
nothing I wanted to see
sight kept sending me in a
circle with error messages

                                                                      need to have a bright red help
                                                                      button                         loismcadams7@yahoo.com


ForeSee Results, Inc. Confidential                                                        413                                   Satisfaction Performance Report
Date Created: 06/01/2010




                                                                     tim.stapleton@comcast.net

                                     better wheelchair seating at
                                     venues..
                                     always stuck off to the sides
                                     and at some places i only see
need wheelchair seating              butts when people stand.
                                     Show which areas of the
Because I am waiting to get          venue are accessible with
more money on my debit card.         each specific ticket.


Wouldn't let us enter CT even        Yes. Make it work and really
though country was USA.              let me choose my seat from
Gave us Canadian provinces!          the ticket ordering page!       cskipf@gmail.com



                                     make it easy to find your
                                     reservation by using the
                                     reservation number and phone
                                     number only.                 russdorsey@tx.rr.com

had made purchase previously


No concerts in the area I
would like to go to a concert. I
do not have a specific date in
mind and I just want to see
what is coming up in Maryland.
Printing tickest.

bands I am interested in not
playing near enough.




ForeSee Results, Inc. Confidential                      414                                      Satisfaction Performance Report
Date Created: 06/01/2010


                                                              fix the website. connecting the
                                                              purchasing process to my
                                                              account only worked after
                                                              about the 15th try. connecting
                                                              to my credit card company for
                                                              authorization was very, very
                                                              scary as the URL at the top of
                                                              the screen said ticketmaster
                                                              and not my credit card
                                                              company. i hope i've not just
                                                              given you the keys to ruin my
                                                              credit!?!                       yeswaydude@yahoo.com
printing tickets previously      how much I want to see a
purchased                        particular artist or event   lower fees
confusing                                                     none
No tickets available. The event
I want wasn't close to where I
lived.                                                                                      katiebenson7@gmail.com
friend going to box office so no
service fee                                                   no
not sure of what prices i
wanted my tickets for jenny
rivera.

                                                              the arrogant monopoly of
                                                              ticketmaster is offensive. the
                                                              fees charged are a slap in the
                                                              face to consumers. I have
                                                              repeatedly elected not to
                                                              purchase tickets rather that
                                                              reward ticketmaster for it's
                                                              abusive pricing schemes. I
                                                              said '10' to question 16
                                                              because I expect to be
                                                              offended by your business
                                                              model. I said '10' to number 20
                                                              because you have consumers
                                                              by the short curlies if they want
                                                              to purchase big-name event
                                                              tickets. If hitler were alive and
                                                              running a competitive ticket
                                                              service, I would be likely to
the fees on top of ticket prices                              patronize him just to avoid
are astronomical                                              ticketmaster.                     andew.balazs@gmail.com
selection not available


ForeSee Results, Inc. Confidential                                               415                                     Satisfaction Performance Report
Date Created: 06/01/2010




tickets will be on sale
tomorrow                                             none
                                                     Lower ticket prices. Lower sur
researching ticket prices for                        charges, opening to smaller
future purchase (5-10-10)                            venues....                     tyrenwick@hotmail.com
Didn't have the date or
location the band showed on
their website.
just checking prices
                                                     There is FAQ for
                                                     TicketExchange, but no link or
print tickets                                        URL to this site
STILL DECIDING DAY FOR
CONCERT




organization, availability, and                      let me pick exactly the seats i
fees                                                 want...like an airline




                                     THE PERFORMER   COPY STUB HUBS SITE

                                                     make seating charts clearer
have not asked my mom.                               and easier to understand.
quit charging ridiculous
amounts for "convenience"
and maybe i'd be willing to
purchase more...                                     no. lower prices...               aol_is_crappy@msn.com
because prices are
outrageous. Shame on all of
you :(
Didn't like the seat locations
available.                                           No                                annron@cox.net




ForeSee Results, Inc. Confidential                                         416                                 Satisfaction Performance Report
Date Created: 06/01/2010


The site told me no tickets
were available, even when I
selected best available for
price and location.
I will call ticket master to see if
they have seats in a different        It would be nice to have ticket
section I only look I purchase        masters phone # on their web
over the phone.                       site.                           cristy_mick@yahoo.com
I already had made one
previously and was just
checking on it.
just browsing                         no




                                                                   nlkeller@yahoo.com
                                                                   Vieralz@hotmail.com
ONLY DID FAN REVIEW
FROM LAST NIGHT
CONCERT                                                            W.DORIGOJR1@ATT.NET

                                                                   MUpshur1@aol.com


could not locate event                add seat numbers to the maps adickinson@iaateam.com

ibid
just getting pricing info                                          c12andc23@windstream.net



tickets not on sale for tool yet                                   kt.szrot@yahoo.com
i already have tickets for the
races

I'm going to go to a
ticketmaster in my
neighborhood to buy the               You need a way to get back to
tickets. Dont' have time to wait      the dates instead of having to
for them to arrive in the mail.       wait until the timer runs out.
not done yet                          no
because i did not have my             more justin bieber tickets
card number                           afable                         amberholland74@yahoo.com


ForeSee Results, Inc. Confidential                      417                                     Satisfaction Performance Report
Date Created: 06/01/2010


Needed to change address                                                                              vivs@aol.com

no yet available                                                                                      bdflasch@gmail.com
they aren't available to
purchase until tomorrow                                                                               jasminejack@verizon.net


I just wanted to print tickets
from a previous purchase                                                                              stnkred@charter.net
because i just dont have the
money now                      the artist                           better seat layouts
Because The seating chat was                                        Better more detailed seating
not helpful                                                         charts
                                                                    Make the selecting system
                                                                    easier, give several options for
                                                                    the tickets to buy (tiking clock
It kept sending me the                                              page), It´s terrible to go back
message that the tickets I                                          to the search engine. The no-
selected were taken by other         there's no other way to buy    bot confirmation pictures are
user.                                Dolphins tickets from mexico   really hard.                     thurtado@gmail.com
no good seats                                                       no                               rossbland1@hotmail.com
Didn't want to
                                                                    removal of convenience
                                                                    charge                            spinguy@frontiernet.net

                                                                    The ability to state general
                                                                    seat location preferences, and
                                                                    the removal of the charge to
                                                                    have one's tickets e-mailed.
Because, as I stated above,                                         GMAFB, somebody puts
the seats available in pre-sale                                     tickets in an envelope, pays
for Jackson Browne sucked                                           postage and takes it to the
big pointy rocks, and the                                           post office, that's free, but an
advance Hollywood Bowl park                                         automated e-mail is $2.50?
& ride tickets were criminally                                      Jesus Christ, you've got your
overpriced.                                                         f***ing nerve.                   pieterb@me.com
                                                                                                     mgbelden@prodigy.net.mx
                                                                    LOWER FEES!!
not done yet                                                                                         heatherrr76@hotmail.com

                                                                    i had to go outside to get my
                                                                    card out of my wallet the clock
                                                                    freaked me out so i thought i
                                                                    had to run or it would time out




ForeSee Results, Inc. Confidential                                                      418                                     Satisfaction Performance Report
Date Created: 06/01/2010


                                                                      reduced prices...and making
                                     i don't know of any way to get   the confirmation words easier
                                     tickets anywhere else.           a bit to read                      beatty09@hotmail.com

                                                                      would like to have the Ability to
                                                                      select my seats by the
                                                                      sections not just best available
                                                                      & have a better shot at getting
                                                                      the premium/platinum seats        tomandjulie88@msn.com
                                                                      CHEAPER CONVEINENCE
                                                                      CHARGES - THEY ARE
just checking dates                                                   RIDICULOUS.
                                                                                                        ronrico1291@yahoo.com
                                                                      Useful option would be to track
                                                                      shipping after purchase
tickets not on sale yet except
for presale which I don't have
code.                                                                                                    ikkon211@charter.net
                                                                      lessen fees

                                                                      more choices on the menu to
                                                                      indicate a preference when
                                                                      selecting seats, especially at
                                                                      large sports stadiums. take
                                                                      baseball for example. why not
                                     able to buy at venue without     add "1st base/right field line"
just checking date & prices          convenience charges              or "3rd base/left field line"?

                                                                                                         u2framerjo@yahoo.com


didnt find what i wanted                                                                                 meganomans@msn.com

I made the purchase over the                                          Provide telephone customer
phone, but could not find the                                         service information that is easy
site to puick up my tickets.                                          to find.
i was just checking on my rock
fest ticket                                                                                              borichiquitita@hotmail.com
because i was interupted by
this survey                                                           MORE COLOR!!!!!!!!!!!




ForeSee Results, Inc. Confidential                                                        419                                         Satisfaction Performance Report
Date Created: 06/01/2010


                                     Allow multiple events locations
                                     instead of one. I may be
                                     interested in events in TN, OH,
                                     and MI. Would like
No interesting events at the         information for these locations
time.                                to help me decide.              dmmcgrue@yahoo.com
Tickets not pon sale yet             no

just looking
The Wiggles are performing
on a weekday in my area, not
a weekend. If they would be
here on a weekend I would
have bought tickets.                                                 ksmith31@neo.rr.com


                                                                     engeljk@cox.net
Again, no events that
interested me during the time I
was looking for.                                                     scott.slay@yahoo.com
just printing tickets
nothing in honolulu that i'm
enterested in                        more events in hawaii           marlajean27@yahoo.com

Must wait for May 7 10:00 a.m.       More specifics about seating.
they were sold out :(                                                ashleigh.rosiles@gmail.com
Not up for purchase as yet           no
                                                                     cinthiabognar@gmail.com


convenience fees seem high,
i'm going to call the event
directly and see if i can order
from them.

                                     not sure how to find out futher
wasnt in area                        dates than may and june 2010 lil_puss1994@yahoo.com

                                     Maybe make it easier to
                                     purchase tickets. For example,
                                     I am slow when I think about
Because my intentions wasn't         purchasing tickets because I
to purchase any in the first         normally go with someone and
place. I already purchased           I have to hear from them in
some this week.                      order to purchase a ticket.    acemankind2001@yahoo.com


ForeSee Results, Inc. Confidential                      420                                       Satisfaction Performance Report
Date Created: 06/01/2010




tickets were expensive               Easier to find local events



                                     Better seat location map
just looking at prices and show
times
researching an event                 none

                                                                   requiem_of_Stillwater@yahoo.
waiting to save up funds                                           com
no tickets available
didn't find a price....had hard
time getting where I wanted to
go to get info




tickets not on sale yet


you would not let me buy 4
tichets
event not listed yet




ForeSee Results, Inc. Confidential                       421                                      Satisfaction Performance Report
Date Created: 06/01/2010




                                     i feel like I am blindly buying
                                     tickets with little info about
                                     what I am purchasing other
                                     then the seating chart. Which
                                     is vague.                       nichole.thalji@gmail.com

                                     improve security screening-
                                     maybe member access. longer
                                     time to complete purchase so
                                     you can check seating charts.
                                     interactive seat view and view
                                     of stage from seats.           lmc414@gmail.com

                                     a little more time to choose the
                                     tickets and then enter the
had already purchased them           charge info

                                                                        richcosta54@hotmail.com
will at 9am
Just looking                         None
just browsing                                                           tik20911@yahoo.com
Just looking for ideas right
now. Will purchase from here
on another date.                                                        robix@aol.com

tickets not on sale yet                                                 cameljockey13@hotmail.com
No Cash to get it.                                                      ikaikalokahi09@yahoo.com

didnt see anything in my area I
wanted to attend                     no                                 trpelch@gmail.com
                                     increase font size
                                     transparency !!!!!!!!!
                                                                        wamarvel@gmail.com




ForeSee Results, Inc. Confidential                            422                                   Satisfaction Performance Report
Date Created: 06/01/2010




Need to check with other
people prior to purchasing.

                                                                I would like a better
                                                                explanation of how the general
                                                                admissions tickets work..just a
just checking on a concert I;'ve                                more in depth look at how
already gotten tickets for                                      thing work at Sandstone         kimbeesue63@yahoo.com
did'nt need any tickets                                         no

did it yesterday,didn't need it
today
                                                                Nothing



                                                                more time more seat choices
not going to be in the area for
the event

see above
Julio Iglesias                                                  good
convience charge too high                                       lower convience charge
just looking                                                    no
not on sale & just checking
prices                                                                                             athestanleys@comcast.net
too early                                                       move back to a real city

                                                                Have the ability to select your
                                                                own seats as is done on other
Nothing of interest                                             cites.
no credit cards                                                                                    littledani7@yahoo.com
                                                                it would be great to be notified
i couldn't afford to and events                                 the moment tickets are on
were sold out.                                                  sale.



                                                                You need a way to be able to
                                                                select a specific section rather
                                                                than just a price range. Also a
                                                                way to indicate if you prefer
                                     it was a pre-sale e-mail   aisle seats.                     ellenrankin@yahoo.com




ForeSee Results, Inc. Confidential                                                   423                                      Satisfaction Performance Report
Date Created: 06/01/2010




                                                                   cjclaymore@bellsouth.net
nothing I was interested in
purchasing                                                         khiebert55@hotmail.com
nothing caught my eye yet            not at this time              kbwatkins@comcast.net
                                                                   faithglory93@yahoo.com
                                     where,s Beyonce ? where,s
                                     shakira ?, where,s jay Z,
                                     WHERE,S THE OLDIE
                                     CONCERTS ?, WHERE,S
                                     ALICIA KEYS ? WHERE,S
                                     EDDIE MURPHY OR
nobody im interested in. !           GEORGE LOPEZ ?                wildonej647@gmail.com
not available


                                     Lower the convenience fee's
                                     and stop charging people to
The fee's are outrageous.            print their own tickets.      TMPelfrey04@hotmail.com
I didn't want to.                                                  IndieNoelle13@gmail.com

juct looking
the tickets i want arent on sale
yet                                                                nspike580@aol.com


not my intent




ForeSee Results, Inc. Confidential                      424                                   Satisfaction Performance Report
Date Created: 06/01/2010




                                                                        Advise when an event is SOLD
                                                                        OUT, not leave the customer
Concert sold out, according to                                          with the impression there are
customer service                                                        still tickets to be had if they try
representative.                                                         again at a later time.
                                                                        BEING ABLE TO PURCHASE
NOT AVAILABLE                                                           TICKETS
                                                                        more clock time
                                     bands that are playing             no




                                                                        better seat selection map             chefhardy@q.com

                                                                        maybe a real view of the
                                                                        venue. I want to see exactly
i was first looking for ticket                                          where the rows and seats are.
prices and then waiting to see                                          although, the map was explicit
if friends wanted to go so i                                            to show around where
could purchase in the future                                            someone would be seated

the web sight could not tell me      the web sight could not tell me    the web sight could not tell me
if there were tickets to buy or      if there were tickets to buy or    if there were tickets to buy or
not. all it would say is "we can     not. all it would say is "we can   not. all it would say is "we can
not find a match". If you are        not find a match". If you are      not find a match". If you are
sold out of tickets then the web     sold out of tickets then the web   sold out of tickets then the web
sight should say that. if not        sight should say that. if not      sight should say that. if not
then what is available should        then what is available should      then what is available should
be displayed.                        be displayed.                      be displayed.
                                                                        Phone # REAL BIG to order
                                                                        tickets. Ability to PICK SEATS,
Not on sale yet                                                         not just section.                ttalamantez@hotmail.com

                                                                        mm                                    fabiolabarbie@rocketmail.com


ForeSee Results, Inc. Confidential                                                            425                                            Satisfaction Performance Report
Date Created: 06/01/2010




                                                                 none at the moment               thedoc64118@yahoo.com
SEE ABOVE                                                        Organize.                        boogins40258@msn.com
                                                                 toby keith ticket & tim mcgraw
                                                                 ticket on web sits
                                                                 more organization? dont see
they are on sell                                                 how that is possible, but i feel
tomorrow..checking to see                                        it could be a little more
what time they were on sale                                      organized...but if it isn't
tomorrow and for how much.                                       improved, its no biggie ;)

                                                                 let people know if an order
                                                                 went through. let people know
                                                                 if it didn't go through. let
                                                                 people know that you are
                                                                 going to ask for more
                                                                 information then the draft
                                                                 board in order to purchase
                                                                 tickets. Let people know that it
                                                                 is going to take over twenty
                                                                 minutes to get tickets but you
                                                                 have a countdown clock so if
I answered this question                                         you make a mistake you are
already. This survey is like the                                 screwed. Stop charging a
website, redundant and                                           convenience charge per ticket
ineffective. Keep frustrating                                    and then a service fee on top
customers. There are other                                       of that. There are loan sharks
alternatives to buying tickets.                                  with lower rates.                ggernstein@yahoo.com
didn't have closer seats for
Taylor Swift tickets and they
were expensive                                                   no                               jbrothers20@juno.com


on sale tomorrow
                                                                 more details on event


                                                                 dont clock your users, dont
                                                                 make us type foolish words,
                                                                 give more options without the
                                                                 need to start all over
                                     the only place to buy the   again,,like changing dates, or
                                     tiickets                    seats, or prices
on sale in two days . . .                                                                         dinglehyland@yahoo.com


ForeSee Results, Inc. Confidential                                                   426                                   Satisfaction Performance Report
Date Created: 06/01/2010




                                                                      Actual photos for seating
                                                                      areas so you can see how the
                                                                      chart relates to reality-the
Not on sale until tomorrow.                                           degree of height and slant.  raenenikki@cox.net




becouse u guys not avaliable
on this time... it is 2 am now:(((
and busniess hours are 9am-          i couldnt find any               pleasa open a 24 hours sales
9pm i am a 3-11 pm worker,i          ticket.becouse u guys are not    custumer rep with 1,800
can not get earler than this         avaliable on this time ..it `s   number ,u will be make more
time:((                              2,00 am                          money with this idea               burdanyaziniz@hotmail.com
                                                                                                         robertpietranton@aol.com




                                                                                                         rebeccawkuo@gmail.com

                                                                      a list of available seats on
                                                                      search to choose from rather
                                                                      than repeated trials to bring up
                                                                      the same seats every time
                                                                      even though other seats may
                                                                      be available but not showing
                                                                      unless one purchases the
could not find seats                                                  selection given.


I am unable to purchase
tickets for golf in september in
atlanta as I live in Aust & the
site does not allow for non us
or canada residents. I have
emailed your help but their
response doen't help.                                                                                    ganthonsen@bigpond.com
Cannot find what I am looking
for.                                                                  Helpful info.                      barbrakirby@verizon.net




ForeSee Results, Inc. Confidential                                                        427                                        Satisfaction Performance Report
Date Created: 06/01/2010


                                     Put ALL tickets on sale. Don't
only STILL trying to confirm         hold the best seats for
that my phone instructions           premium resellers, including        dennisandlois2000@yahoo.co
were carried out.                    your own different divisions.       m

no tickets available                 no                                  cathyblackford43@yahoo.com



                                                                         jnthnlcs@aol.com
I will at noon when tickets are
on sale, just updating my
account now
want to explore options first

                                                                         bkrbtlg08@aol.com
im still looking


                                     be able to get parking pass
                                     without having to get charged
                                     $2 per ticket for fast check in




                                                                         waynentx@rocketmail.com


                                                                         chris1715@HOTMAIL.COM
Couldn't find cheap tickets..                                            trav_933@hotmail.com

did not find what i was
searching for

                                     The ability to ask for tickets in
                                     certain sections of the arena.      vnam70@verizon.net
i did before, just needed print
my tickets                                                               snuggles37_98@yahoo.com

looking for tickets I can afford     no                                  mindy302@bellsouth.net


I was only looking for ideas for
a later date.                                                            hippiechickrn@yahoo.com


ForeSee Results, Inc. Confidential                         428                                        Satisfaction Performance Report
Date Created: 06/01/2010


getting location ideas               Print function of venue lists   pjb605@msn.coom
im selling                           no                              dork0012000@yahoo.com
im still looking for a better
deal.                                no.
                                     i would like the ability to view a
                                     map of the seats and which
wasnt planning on going to a         ones are available and select
concert                              the seat i like most               mktrag@sbcglobal.net
                                     number of rows in a section,
                                     number of seats in a row
                                     would be useful
no seats in my price range                                              srs4jc@yahoo.com

Just inquiring. Someone else
will be purchasing tickets later.    Ticket giveaways!!! LOL         mustang_xavier@yahoo.com
I didn;t need to.
READ QUESTION TO                     TO BE ABLE TO PURCHASE
ANSWER TO #27 TOTALLY                TICKETS NEXT TIME I GO
DISAPPOINTED                         ON THE SITE.
not yet!                             more pictures of venues. dacodester92@aol.com
looking for various artist and
upcoming concerts
                                     Make searching for tickets
                                     more interactive where you
Tickets not on sale til              can really specify what kind of
tomorrow                             seats you want.                 surveyrob333@yahoo.com




ForeSee Results, Inc. Confidential                        429                                   Satisfaction Performance Report
Date Created: 06/01/2010




                                                                   When tickets for "hot" events
                                                                   go on sale, it would be great to
                                                                   figure out a way to ensure that
                                                                   the general public really does
                                                                   have a shot at purchasing
                                                                   tickets. So often, for the highly
                                                                   popular events, one never gets
                                                                   past the "virtual waiting room",
                                                                   and the impression I have is
                                                                   that ticketbrokers etc tie up the
                                                                   system - and us "regular folks"
                                                                   cannot get through and make
                                                                   a purchase.

                                                                   I have been lucky so far with
                                                                   picking up last-minute
                                                                   Blackhawks playoff tickets via
                                                                   Ticketmaster - let's see if this
Tickets not on sale!                                               continues ...
                                                                   give more time if one inteads
                                                                   to purchase tickets

Because I couldn't get through
the verification process. Never
saw ticket purchase options.
VERY FRUSTRATING!! Tried
to call the number on the radio
website and it was non-
working!                                                           Read above comments                 dpdickson@hotmail.com


i didn't need a ticket anywhere.

                                                                     Live Nation was much better.
can't get there yet because I        Your monopoly on ticket sales - Now that you bought them out,
am filling out this stupid form.     it sucks!                       shut down ticketmaster.
                                                                     better event information, better
                                                                     seat selection ability less
                                                                     expensive service fees and
                                                                     handling charges
                                                                     loser                            jhbvgcxz@yahoo.com




ForeSee Results, Inc. Confidential                                                      430                                    Satisfaction Performance Report
Date Created: 06/01/2010




I was trying to purchase a
ticket in a specific section and
it won't give me that option.                                                                          mgcrans@yahoo.com
                                                                                                       kirkmitchellmd@aol.com

Can't seem to find available
tickets.                                                                                               dbarnblatt@usa.net



                                                                  I haven't been here enough to
I have purchased twice in the                                     really have any firm
last couple of months...didn't                                    impressions. With this survey,
find what I was looking                                           I will probably pay more
for...Sting in LA                          Who is playing...duh   attention next time.           lsteven47@aol.com


event not in area yet
                                                                  No.                                  n/a

                                                                  Color of font is difficult to read
                                                                  (light gray). The timer at the
                                                                  bottom of the page is very
See above...received an error                                     distracting. The repeated error
message when trying to                                            messages are extremely
purchase.                                                         frustrating.



IT WOULD NOT LET
ME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!                          TO ANGRY TO THINK                    iowanlost@yahoo.com



bad time and sold out                                             a scroll to page
tickets were waaaaay to
expensive                                                         lower "convience charges"

                                                                  REOLVE MY PROBLEM
BECUASE YOU DONT HAVE                                             WHEN I TRAID TO BUY
THE CONCERT                                                       TICKETS ON LINE                      AZAEL33@HOTMAIL.COM
The tickets do not go on sale
until tomorrow.                                                   No.




ForeSee Results, Inc. Confidential                                                     431                                      Satisfaction Performance Report
Date Created: 06/01/2010




                                     hyper link me to the venue
                                     from your site                    emailtamilynn@yahoo.com

no local events
                                     no
not on sale yet
didn't find tickets in section
and seating that I was looking
for                                                                    frankiej2077@yahoo.com
                                     When someone tries to
                                     purchase tickets on your
                                     website, they should be
                                     allowed to do so. I am going
                                     to try to buy tickets for a
                                     concert from StubHub or other
                                     source because this is
See above                            ridiculous.
                                                                       AmandaRoche@live.co.uk

                                                                       KIDOLDSTYLE@yahoo.com
not sure of the seating, map         better seating maps and ability
view of seating is poor              to pick seats
not purpose



Tour dates are no longer in my
country.

not interested in any current                                          phateboomdaddy1@yahoo.co
events                                                                 m
                                     Broaden the availability of
                                     locations. You do not show
                                     anything for Meado Brooke in
                                     Gilford, NH                       babybluze@hotmail.com

Did not find a show close by.        No.                               purplehaze1992@hotmail.com
                                                                       bill.r.edwards@philips.com

not absolutally sure im
attendin this event                                                    bleuviper2

can't find Roger Waters at           find Roger Waters at
Wachovia in Phila                    Wachovia in Phila                 axolotyls@gmail.com


ForeSee Results, Inc. Confidential                       432                                        Satisfaction Performance Report
Date Created: 06/01/2010




I was looking at the dates for
my friend because we needed
to know if we can both go to
the Avenged Sevenfold in
either Fargo or Minneapolis.                                         No, I love the site as it is.    amandalundeen@hotmail.com
i am not sure if i have a friend
to attend the event with
                                                                     make it easier to bounce
will look elsewhere on internet                                      different dates and times
just looking                                                                                          jekydd@yahoo.com

                                                                     nothing really
not available until tomorrow                                                                          crsnjen@msn.com
                                     We wants to see the play

                                                                                                      GISH@COLUMBUS.RR.COM




                                                                     take george carlin off soon to
need to ask girlfreind.                                              see.                             scedar730@yahoo.com

I'm purchasing 2 tikets and          purchase from another country
need to verify with a friend         (Brazil)                                                         psaltini@gmail.com

Not sure which event my
husband wants to go to for his
birthday yet. There are 3 he                                                                          redtailboalover2002@yahoo.c
likes!                                                                                                om




The site wouldn't let me.                                            More help


ForeSee Results, Inc. Confidential                                                         433                                      Satisfaction Performance Report
Date Created: 06/01/2010


Site kept changing what city I
typed in from Laughlin, NV to
Phoenix/Tuscon witout
explaination
                                                                                                     jzoller86@gmail.com

I couldn't figure out the section                                Make changes in the sections,
letters as in A or a              inability to select my seats   area and seat for those areas. pete1931@centurytel.net
Just checking prices                                                                            jggrec@gmail.com




Cause I have alraedy spent a
boatload of jack recently
Frustrated with inability to look
through seats and having to
repeat steps many, many                                          Just show the seats that are
times, coupled with your                                         still available and let me
OUTRAGEOUS fees.                                                 choose


                                                                 simply, inform                      terry@cterryrodgers.com

cause i wasnt doin it rite                                       no                                  bosschick002@hotmail.com
Cost to high and seating chart
was not clear
preferred seating level
unavailable (sold out)

not sure what date we can go                                     please lower the prices it really
yet                                                              is not a CONVIENCE fee




                                                                 members only level                  appraised@gmail.com
your site did not offer best
tickets available                                                never coming here again             sidhudgens1@gmail.com
just checking baseball ticket
prices and chosing which
games I my want to attend




ForeSee Results, Inc. Confidential                                                    434                                       Satisfaction Performance Report
Date Created: 06/01/2010




I had a different goal - about a
show I already attended                                                                     lauracbarros@yahoo.com.br
                                                                                            olllllllllllllll
                                                         This isn't a web site issue, but
                                                         it really annoys me to have to
                                                         pay all those extra fees --
had already purchased tickets,                           especially the 'convenience
just needed to print them out                            fee.'
tickets not available
Because I was trying to print
the tickets I purchased for the
Carrie Underwood tickets from
a couple of weeks ago.                                                                      ktown7777@yahoo.com
                                                         Answer your bloody email.
                                                         Don't be so bloody difficult to
                                                         deal with. Not rocket science,
Because your useless website                             unless you have a near-
wouldn't let me.                                         monopoly.                          kristalspurr@eastlink.ca



see prev notes                                                                              simmons505@gmail.com

could not change seat location                                                              bodun43@aol.com


                                                                                            brenda.randall@att.net
dunno                                                    no

expalined abve                                                                              tome1020@aol.com
Don't know where seats are or
if it general admission.
Unclear on sight. Will ask at
Box on way home.                who is performing what
Waiting on a friend.
concert sold out
can't tell where seats are (how
close to aisle)                                          better seating chart
It did not the tickets that I                            Have what I want, that other
want.                                                    websites do.




ForeSee Results, Inc. Confidential                                            435                                       Satisfaction Performance Report
Date Created: 06/01/2010


no tickets available                                                  marycp2002@hotmail.com




evidently its sold out but the
fucking website let me waste         yeah, if its sold out, say so,
my time, again, looking for          don't let me waste my time and
tickets to another event. I          DO NOT direct me to your
HATE TICKETMASTER                    hand-picked broker....


                                     Let the purshaser SPECIFY
Already stated                       the seat area                    wloden@peopleoc.com



                                     please rectify problem
                                     .....supposed to be time-saving
                                     and cost me 40 minutes of my
                                     day....if no more tickets are
                                     available then notify me thru
                                     venue site.....whats the big
event password not in system?        secret????                      auwingrider32@yahoo.com
                                                                     kellycorby82@yahoo.com

was printing my ticket                                                cbaugh03@aol.com
No decision yet.                     No suggestions.

                                     Nope.                            borrowmyhead@sbcglobal.net



too busy taking a survey...


                                                                      hstefany@hotmail.com
I couldn't find the right date
and seat. I will have to check       Need to be able to purchase
later.                               from a range of dates            robert.ruddick@53.com


couldn't find good seats                                              jday0001@rochester.rr.com


ForeSee Results, Inc. Confidential                      436                                        Satisfaction Performance Report
Date Created: 06/01/2010




See above                            Too long of a survey.          collinss_69@yahoo.com

Too expensive                        no
na
Just checking venue
information

still don't know how many
tickets to buy. wanted to check
availability and prices first
                                                                    richseacrest@yahoo.com
                                                                    tdh522@hotmail.com




SAME AS ABOVE
                                     no i dont but their food and
because i dont have creditcard       drinks are to expensive        sexy-asian3@hotmail.com


no avaliable tix for gaga            no                             jct89239@yahoo.com



need to discuss with husband




ForeSee Results, Inc. Confidential                       437                                  Satisfaction Performance Report
Date Created: 06/01/2010




                                                                      hutchinre@geusnet.com



                                     Allow ticket searches by price
See above.                           range.

because there are no events
that i want to attend right now.     no                               lamarnichols@copper.net
no proper visibility of availabel
seating.
                                     no, but i hate presales (of
for some reason the visa card        course the ones i am not
check wouldn't allow purchase        allowed to participate)          leggert@stancoe.org




                                                                      coco@angstromlighting.com
JUST LOOKING                                                          FEJDOG1@HOTMAIL.COM




ForeSee Results, Inc. Confidential                        438                                     Satisfaction Performance Report
Date Created: 06/01/2010


I've already purchased tickets
for the event, I wanted to see if
I was able to exchange my
tickets. Unfortunately I am
unable to.                                                     mekap4@yahoo.com
i wasnt done looking
did not have the seats I
wanted


couldnt find the will call option
when purchasing a ticket and
wanted to call and find out how
to get tickets sent to will call
for pick up when we get there        An instant message help
instead of mailing them.             center.                   nmlynn82@yahoo.com
Waiting on money                     Lower ticket fees!!
tickets were sold out >:(            more pictures             jazmin_pantoja@yahoo.com
not interested
tickets sold out

Because I didn't want to or
have time to determine what I
wanted.                              no                        nokadok@gmail.com
filling out this survey




jonas brothers for 8/27/10 in
camden nj was not listed                                       erocc@verizon.net
                                                               emkatz@valdosta.edu


was printing tickets I already
bought.
tool concert sold out                                          siva61@hotmail.com


broadway shows tickets not
available                                                      bearshark@aol.com

I had already purchased and
got email to get tickets from
this site                                                      khoblock@nycap.rr.com


ForeSee Results, Inc. Confidential                     439                                Satisfaction Performance Report
Date Created: 06/01/2010


                                                                    Lower fees!

                                                                    You are never posting the
                                                                    price for V.I.P (Jonas Brothers
                                                                    Concert) And other music
                                                                    concerts You are never
                                                                    posting what the vip ticket
                                                                    contain . You have to desite on
                                                                    the spot and sometimes 2
Ticket go on sale tommarow                                          minutes is not good .           zoya1224@comcast.net



Must check our schedual
N/A                                                                 N/A                               geezy0826@yahoo.com
just looking
Because your system is
inferior                                                            NO
                                                                    cheaper services fees per
                                                                    ticket cost                       kateliter@msn.com
                                                                    Your phone infor said to go to
                                                                    ticketmaster.com and click on
                                                                    view and print tickets- it didn't
                                                                    say that that option was
                                                                    hidden and needed other
                                                                    clicks to find it- it took almost
I just wanted to find the tickets                                   30 minutes to find the button
that I ordered and paided for in                                    to click for view and print
February                                                            tickets                           sbousq@live.com

sold out




no tickets                                                                                            tpfernwault@msn.com




                                                                    End the stupid captchas. Let
                                     Whether or not I want to see   you see the "real" price of the   the_electric_heart@hotmail.co
                                     the event                      ticket much sooner.               m




ForeSee Results, Inc. Confidential                                                      440                                           Satisfaction Performance Report
Date Created: 06/01/2010




                                     It would be great if tickets
                                     would not go on sale for more
                                     than one venue near each
                                     other at the same time.
                                     Change the hour that the
                                     tickets go on sale. For
                                     example: PNC and Jones
                                     Beach...I go to both of those
                                     shows and it's difficult to get
                                     good seats when I have to do
I am looking for seats close to      one show and then the next.
the stage and I could not find       By the time I get to the second
any available.                       one, the good seats are gone. carollugiano@comcast.net
                                                                     seanmurphy@charter.net
                                     i wish i could view seating
                                     chart and ticket pricing before
tickets not on sale yet              tickets go on sale              bbohal1@lsu.edu
alredy had my tickets
not ready
No interest in performance           The seating guides did not
within my area                       always work
                                     When you search for a
                                     particular date range and then
                                     enter a category (like plays)
                                     and want to then look at
                                     music, you have to re-enter
                                     the dates again. It would be
                                     nice to have an option where
                                     you simply enter the date
                                     range and it shows all that is
No events during time period I       going on regardless of
was looking for.                     category.

                                     Yes, exlain how to bid to make
                                     ticket purchases easier.What
                                     is the purpose for bidding?
                                     Cheaper or more costly?
Looking for U2 tickets.              Thank you.




ForeSee Results, Inc. Confidential                      441                                   Satisfaction Performance Report
Date Created: 06/01/2010




Game is not yet available on
your site.                           Remember my preferences.       van@mac.com
just checked what i have
coming up....
Because the site wouldn't let
me. I wanted tix for The
Adams Family and The                 Give all New York Theatres to
Temprementals                        Telecharge                       dougblaik@live.com.au
                                     not on the site but when the
                                     ticket charges cost almost as
                                     much as the tickets its kind of
                                     crazy you could bring another
still waiting for a response on      person for the price you pay
how many tickets my group            on the surcharge $12 per
will need                            tickets alittle pricey           jkiker2022@yahoo.com
                                     LESS FEES (I shouldn't have
Still deciding which date I want     to pay half the cost of a ticket
to attend the event on (same         in fees, in addition to how
concert, multiple dates)             much a ticket costs!)            allerskay821@tds.net




                                     As I stated above, a first come
                                     first serve policy. No pre-sales, keywestvideoproductions@ya
                                     no special benefits.              hoo.com


I tried to but I needed              Yes they should consider that
handicap and they gave me            there are handicap people out
some kind of run around so I         there that need special needs
guess I got to contact               and if they want to see my
customer service                     card I would gladly show them plsteelerette@atlanticbb.net
No more tickets available                                          bbbbb32000@yahoo.com
wait until tickets available         none




ForeSee Results, Inc. Confidential                      442                                         Satisfaction Performance Report
Date Created: 06/01/2010




                                     remove the convenience fee
Ticket not in sale yet               No


i keep getting error                 allow us to pick our sections   vferman@brick.com
YOUR FEES ARE
OUTRAGEOUS - I WOULD
PREFER TO BUY FROM
OTHER SOURCES -                      LOWER THE SERVICE
TICKETMASTER OVER                    CHARGES FOR FREQUENT
CHARGES!                             BUYERS!                         john@thecrmconnection.com

Did not find the seats I wanted




Tickets were sold out
yesterday at exactly 10am
when they went on sale to
general public. Today I was
checking to see if they added
more shows since I don't seem        Allocate more tickets to the
to get email alerts for that.        general public sale.
not sure which date I want to
attend                               lower your prices
just looking                         no                              sm_curtis@live.com
                                     shorter surveys.

                                     Be more up-front about what's
                                     available. That way people
                                     can find out if they really want
                                     seats or not instead of hogging
Couldn't get tickets.                up time in the queues.           adamrauf@gmail.com




ForeSee Results, Inc. Confidential                       443                                     Satisfaction Performance Report
Date Created: 06/01/2010




No tickets avaible at all for the
selected one ticket, best                                   If an event is sold out the site
available, any price. If tickets                            should say so and not mislead
are sold out the event should                               users into thinking they will get
say so and not mislead                                      a seat when everything is all
people.                                                     ready sold out.
tix not on sale

nothing i wanna go see                                                                          rachel_munoz22@yahoo.com

I could not find ticket on your
site. not going to pay
outrageous prices from                                      sho tickets availble by seating
scalpers                                                    chart                           semma@si.rr.com

i want a good seat and it didnt
show what section i would be
sitting in
                                     I know the conductor
no money                                                    none                             auto2988@yahoo.com
                                                            To be able to get better sits on
Artist was not in my area.                                  their pre sales.                 dnm062180@yahoo.com


Already had purchased my
tickets but I have not recieved
them and I would like to find
out why
no one i want to see yet                                                                        rrpugh@hotmail.com

                                                            Improve interface to buy
                                                            Hollywood Bowl bus tickets. It
                                                            is difficult to just search for
                                                            what you're looking for. Have a
Too time consuming to find the                              calendar view if you're going to
bus tickets I needed.          none of the above            put a button on the site for it!




ForeSee Results, Inc. Confidential                                               444                                       Satisfaction Performance Report
Date Created: 06/01/2010




shopping for future purchases,
haven't funding until thursday.
Friend was curious if band was
playing near us soon and for
how much, when and where.            no                                 vicrok77@hotmail.com
Seats unavailable

not ready to purchase                                                   wenpiers@ns.sympatico.ca




                                     Make tickets available to all,
                                     not these hackers who seem
no tickets available!!!              to eat them all up!                greggeloomis@allstate.com
NO MONEY
Because the tix I am looking
for are not yet on sale.
[ was just comparing prices
                                     more arts and entertainment
                                     projects
                                                                        jjjr_4096@hotmail.com
Both JJ shows in SB are sold
out.                                 Better explanations to listings.
haven't finalized dates
Just looking up previous
orders                                                                  devincutler@yahoo.com

too early for presale which is in
2 days
                                     have special invites to
                                     members not only amex or
750.00 to see Roger Water...?        some phone company                 rahneejr@msn.com
                                                                        rcsixthman@yahoo.com

credit card issues                                                      ncaniglia@gmail.com
tickets not on sale yet              no so far good                     tacobell200022@yahoo.com
Seats not available.
Just checking other events in
the nxt year


ForeSee Results, Inc. Confidential                        445                                       Satisfaction Performance Report
Date Created: 06/01/2010


                                               INFORM CUSTOMER OF
                                               EXTRA FEES!!!!!!!!
                                               yes, just give better
                                               descriptions of the events. If
I dont wanna buy tickets until i               its a concert i'm interested in
know whos fighting                             the pre shows also                scw601@aol.com




                                                                            suesiani@hotmail.com
                                               Make the site more navigable
                                               and selectable via the
                                               keyboard-only rather than
                                               forcing me to use the damned
Already sold out                               computer mouse.              Bob.Lowe@ComCast.NET

the seat I was looking for was                 I think this is one of the easiest
sold out                                       sights I have visited              arroyo.lilly@yahoo.com


as explained before                                                              auto485@bellsouth.net
no tickets available why don't
you spare me the trouble of
reading and entering the code                  don't make eme chase for
words to find no tickets!      artist i like   tickets that you don't offer
printed tickets to eagles
concert




ForeSee Results, Inc. Confidential                                  446                                    Satisfaction Performance Report
Date Created: 06/01/2010




I am not sure if I have the day
off for concert I want to see.                                         no                                p_wallett@hotmail.com


                                                                       quite ripping people off          stevenberry1@mac.com

i wanted floor seating and
could not find it.                                                     no
I was just here to print tickets
to an event that I had already
purchased for                        the event that I am want to see
No money                                                                                                 lanesmallwood@yahoo.com
was only looking for info,
planning


im not sure if i want the tickets                                      no, everything is great

                                                                       YOu shouldn't charge for
                                                                       Ticketfast. It seems ridiculous
I was printing tickets for                                             that you charge me to receive
another event.                                                         my tickets by email.            edo3@innereye.com
                                                                                                       SF49ERS@YAHOO.COM

                                                                                                         PISTOLAS404@YAHOO.COM
                                                                                                         joejoytwo3253@hotmail.com
wanted a refund

                                                                       Show me the exact seats
                                                                       available and let me choose
                                                                       my seats. Don't like the
                                                                       random seat picker. I usually
                                                                       have to search 100 times
                                                                       before I find the seats I want.
                                                                       It might be the 30th try before
                                                                       the computer finds the best
                                                                       available seats. Very
Not on sale yet                                                        annoying and time consuming.




ForeSee Results, Inc. Confidential                                                         447                                       Satisfaction Performance Report
Date Created: 06/01/2010




I had to call TicketMaster and
purchase tickets at full price
because the search engine                           If the ticket search process
kept saying no matches found.                       could be different. A graph or
Why offer my compnay a                              theater chart of seats and
discount when there are no                          prices that are available could
tickets available and then a                        be clicked on by the buyer.
few minutes later, when I call                      This would certainly be more
Ticket Master, I am able to                         user friendly. Seats already
purchase full price tickets for                     purchased by others could not
the same event on the same                          be clicked on, only available
date and time. How can there                        seats could be selected. This
be tickets available just                           process would save time and
minutes later?                                      money in the long run.
concrt is in distant future                         no
im not ready                     all of the above   no
tickets dont go on sale till
tomorrow am at 10.                                                                    snowbunnybt_04@charter.net
Money Reasons                                                                         mhare2@uic.edu
Just needed to print tickets
I was just looking and printing                     It would be great to get
my tickets                                          frequent buyer points             bellacaity@msn.com
Did not show any tickets
available, and I was told to
check back later. So, the
tickets were most likely sold to
scalper, I mean "ticket                             Stop selling tickets to scalpers,
brokers".                                           or rather "ticket brokers".       cmorgen1@gmail.com
none available


Not what I wanted to do today.                      No.                               deanastepp@sbcglobal.net
just checking dates                                                                   kritty71477@aol.com
Have to ask others about the
event first




ForeSee Results, Inc. Confidential                                      448                                        Satisfaction Performance Report
Date Created: 06/01/2010




                                     Make pmt options available on
                                     the screen where they ask you
                                     if you want to order ticket-pay
Don't have a credit card- would      pal or personal check options
like to see personal check pmt       would be nice for those of us
options                              who do not have credit cards jdveness_@hotmail.com
                                     A seat finder option to show
                                     you where exactly the seat or
Made a purchase earlier. Just        seats are located on the
checking if all is good still.       seating chart.                  jochknutson@live.com
No money                                                             marslovato@yahoo.com

                                     A processing fee, really!?! I
                                     hate the Ticketmaster brand
                                     because they rip you off at
                                     every turn and it a rival
                                     company sprang up that
                                     allowed me to purchase these
                                     tickets I would drop
                                     Ticketmaster in a heartbeat.
                                     To me Ticketmaster will be the
                                     next Blockbuster; charge high
                                     fees because you can and the
                                     second something better
                                     comes along we will switch.    fitch99@hotmail.com

the tickets that i want are not
aviable, yet                                                            herfinnette@hotmail.com
wanted the end seats on the
row and couldn't request them,
without going to handicapped
seats                                wide variety of prices             rosebb3405@sbcglobal.net

                                     Improve map layout and sets
Sits options were to limitied,       specification, ie: how many sits
and map layout hard to               are in each area and wich
comprehend                           ones still available
The price and seating I
searched was perhaps not
available.                                                              glorimarcastillo@yahoo.com
no tickets avaliable                                                    jkoehler64@yahoo.com




ForeSee Results, Inc. Confidential                       449                                         Satisfaction Performance Report
Date Created: 06/01/2010




As I've already stated, it wasn't
at all clear if I would be                                      Keep it simple. I just want to
purchasing tickets for the race                                 purchase tickets and that
or a concert.                                                   shouldn't be such a chore.       bob@compress-air.com

                                                                Show everysingle seat instead
                                                                of showing just the sections..
                                                                Reduced your service fees.
                                                                They become more
                                                                outrageous every time I come
                                                                to the website. It's killing your
                                                                brand image.                      rhemsen@gmail.com




                                     It was what my daughter
                                     wanted



not here for that reason



tickets not available as of
completing this survey

tickets unavailable
                                                                show what seats are available angelaharrison29070@yahoo.
no good seats                                                   for purchase.                 com
                                                                no

GOT TO GET MONEY ON
CREDIT CARD TO MAKE THE                                                                          ONLY1WAY2PLAY069@AOL.
PURCHASE                                                                                         COM
Purchased previously
have to confirm time and dates
with friends                   wanting to see a certain event                                    liltam826@yahoo.com
no tickets available - in any
category or price.


ForeSee Results, Inc. Confidential                                                   450                                   Satisfaction Performance Report
Date Created: 06/01/2010




Not sure of dates I can attend.
I had already made a
purchase and was desiring to
follow-up. The orginal site did
not give me good seating help.
Purchased tickets anyway, but
have no idea where the seat                       More user friendly with
are located.                                      explanations                           richardfaling@yahoo.com

I am trying to get tickets I
ordered
                                                                                         foresee@demit.net

Did'nt see all avialable...took                   Show all available tickets at
too much work....                    The Artist   once..                                 flyynsquirrel@aol.com

will later waiting for responses                                                         mbj622@aol.com
                                                                                         scott_lyndsey_clark@yahoo.c
                                                                                         om
Packages for Justin Bieber
were all sold out.                                                                       theonly1susan@msn.com

                                                                                         pbird1@comcast.net
I purchased a few days ago,
and I am finally printing my                      its fine, but I am still not in love
tickets that I purchased.                         with all the excessive fees etc .

will purchase in person


                                                  Ticketmaster fees are too
Already had tickets to the                        high! You need to charge
events I plan to attend                           more reasonable fees!                  justineaddy@bellsouth.net

Did not get the tickets I
wanted.




ForeSee Results, Inc. Confidential                                       451                                           Satisfaction Performance Report
Date Created: 06/01/2010




                                               Give more seat options or
                                               dates per check.               deadite5@yahoo.com

                                                                              nixxtie@yahoo.com

                                               your error messages don't
                                               make any sense at all. I got an
                                               error that I hadn't entered my
                                               security code, then when I did
                                               the page returned another
                                               error saying the site had
                                               already stored my card with no
                                               instruction about what to do
                                               next. I had to go to the home
                                               page and start the purchase
                                               process over just to get to the
                                     friends   confirmation page.              lovlylizzy@gmail.com
THE JONAS BROTHERS                             PRICE RANGE FOR EACH
TICKETS ARE NOT ON SALE                        SEAT LEVEL BEFORE THE
YET                                            START SELLING

waiting on my friend to decide
if she is going with me                                                       little1bit2002@yahoo.com




ForeSee Results, Inc. Confidential                                452                                    Satisfaction Performance Report
Date Created: 06/01/2010




                                     put the PHONE # on the
NOT why I was here.                  HOME page in plain site
                                     NO




                                                                     Dougsconnie@aol.com
                                     better seat availibilty         erickaguirre97@yahoo.com
                                     how to get the promotion # or
no tickets yet                       citibank promo #                a-orozco2att.net
                                                                     resku911@sbcglobal.net




                                     see 31.9                        psurobert@psualum.com
didn't find what I was looking
for                                  no
                                     no                                  jbaronm1@une.net.co
need to wait till payday.Want        I dont like the little site copy ID
to see color purple and want         the words are difficult to make
best seats                           out                                 drowell@nc.rr.com

won't tkae my card                   credit card system that works




ForeSee Results, Inc. Confidential                       453                                    Satisfaction Performance Report
Date Created: 06/01/2010




                                                                   I wanted listings for the entire
                                                                   Salt Lake City, UT. area and
                                                                   that proved impossible, as this
                                                                   site has Salt Lake broken into
Must talk to friends tomorrow        I didn't want to buy from a   all of the suburbs in that area .
before buying tickets.               scalper.                      . . what a pain in the ass!

Lady Gaga tickets not on sale
yet                                                                                                    jnalbor@msn.com

                                                                                                       wrossg@msn.com




I wasn't looking for tickets                                       For me it is just fine              tara@sulanet.net
I didn't have the money to do
so.                                                                I                                   jeanette.rosser@bellsouth.net

                                                                                                       oaklandcharles@comcast.net
not at my location
just browsing

                                                                                                       alyssautecht@yahoo.com

                                                                   Give the customer a variety of
                                                                   seats to choose from, not just
                                                                   back row seating. I have been
                                                                   to events in the past and many
                                                                   empty seats were available in
                                                                   the venue. Please allow the
The seats that were offered                                        web site to allow all open
sucked!                                                            seats as choices for everyone. pretoroti@sbcglobal.net




ForeSee Results, Inc. Confidential                                                          454                                        Satisfaction Performance Report
Date Created: 06/01/2010




                                     End the ticket sales monopoly.
                                     Competition is key. Reduce
                                     your Ridiculously outrageous
                                     'convenience fee.' It's NOT
                                     convenient for ANYONE by
                                     TicketMaster. Make events
                                     more accessible to ALL. What
                                     about a non-profit that
                                     provides tickets to 'premium
                                     events' for individuals who are
                                     out of work, in poor health,
                                     hard-working students (3.50
                                     GPA or above), etc. Give
                                     BACK to the community. Pay it
No interesting event.                FORWARD!                        annim8tedphd@gmail.com

Why would I?
tickets sold out

                                     When I log in you should then
                                     direct me to tickets available in
                                     my city first for other events-
I was printing a purchase from       Why direct me to other parts of
the past.                            the country first?

the tickets are not available yet

                                     yea, when someone asks a
                                     question about their tickets, it
                                     would be nice to find the
cause i already bought tickets.      anwser                              zell144@live.com
Didn't find anything I was
interested in.                                                           scobiedou@gmail.com
                                     to be inform before tickets go
the cost                             on sale
just browsing today




ForeSee Results, Inc. Confidential                        455                                  Satisfaction Performance Report
Date Created: 06/01/2010




                                     Eliminate the absolutely
                                     insulting charges. The tickets
                                     are expensive enough without
                                     the additional slap in the face
                                     with every new page that you
                                     go to. A $5.20 order
                                     processing fee? For what?
                                     Purchasing a ticket from
                                     Ticketmaster is legalized theft. greg.greenland@gmail.com
                                     just shipping the tickets on
waiting on my previous               time, other than that i am very
purchase. it still hasnt arrived.    pleased.




ForeSee Results, Inc. Confidential                     456                                       Satisfaction Performance Report
Date Created: 06/01/2010

                                                1.Let people pick seats by
                                                checking all available in
                                                sections.
                                                2.When a person declines a
                                                ticket, QUIT having the same
                                                rejected seat pop up over &
                                                over again.
                                                3.Quit ripping people off with
                                                ridiculous fees and then telling
                                                them to go to will call. You
                                                make WAY TOO MUCH
                                                money to shrug your shoulders
                                                when there's a problem with a
                                                purchase.
                                                4.When you purchase a ticket
                                                for someone else and it's close
                                                to the event and they have to
                                                go to will call, QUIT requiring
                                                them to bring my credit card!
                                                5.Stop calling your fees
                                                "convenient". There's
                                                NOTHING convenient about
                                                any of this. It adds insult to
                                                injury. You closed all the
                                                downtown walk up retail, so if
                                                we buy through ticketmaster
                                                we must buy them online. Just
                                                call them FEES. That's more
                                                honest.
                                                6.When selling tickets to
Because I'm not buying new                      festivals, try naming some of
tickets when you already                        the acts the ticket covers.
messed up a previous order.                     7.Quit pretending all the ticket Acutus1@yahoo.com

                                                more ticket availability for
                                                presales.                      cheryl@jamaicakitchen.com
tickets werent on sale yet for
the show i wanted to see             the band   keep it up
Tickets not available
                                                                               rklopper@bellsouth.net
i w3ill if i ever get done with
this survey                                     no                             dudeisn@msn.com
Tickets not on sale yet                                                        boles@ithaca.edu




ForeSee Results, Inc. Confidential                                   457                                   Satisfaction Performance Report
Date Created: 06/01/2010




COncert was not on the site!                                           katie.steffan@marquette.edu

                                     if an event has limited seating
                                     have the main page list what
                                     type of tickets are available,
                                     i.e. sold out, 3-$335 tickets
                                     available 10-$125 tickets
                                     available 40-$65 tickets
                                     available would be helpful.
                                     Knowing whether there are
                                     any seats together would be
                                     helpful or whether all
none available?                      reamining seats are singles.

I have already made a
purchase. The tickets were
purchased 7 business days
ago and still haven't arrived.
Was looking for the Customer
Support Number to track the
location of the tickets.                                               allisonwhitaker25@yahoo.com
No money today                                                         bigmyke303@gmail.com
not yet for generl sale
tickets not on ssale yet                                               vernsent@bmi.net
                                                                       laidlawbk@hotmail.com
need help to find sit's for sight    Better phone information and
impaired                             availability                      jameslhill2nd@yahoo.com
                                     easier to print out schedules
                                     for venues. better notation of
only wanted to verify dates          seat numbers on seating
today                                charts                            wyattgme@yahoo.com



Not available yet.                   Lower convenience charges.        themetalpete@knac.com

                                     more infromation and seating
not enough information               charts for all events




ForeSee Results, Inc. Confidential                       458                                         Satisfaction Performance Report
Date Created: 06/01/2010




                                                            when I go online - even early -
tickets not yet on sale                                     there are few "good" seats left




money                                                       Descriptions of events
The ticket venue has not been
posted yet.                                                                                     yessi1521@gmail.com
                                                            use some of the money you
                                                            get from everyone and setup
tickets aren't available,                                   adequate retail locations for
because they are bought up by                               when tickets go on sale
ticket brokers and the concert                              because your weak site can't
won't even be 3/4 full on the  monopoly, can't buy anywhere handle the traffic, and the         nothanks@wishtherewereoptio
night of the show              else, no other choice at all scalpers have figured you out       ns.com
too expensive
Tickets not on sale yet.                                                                        bphilbrick1@yahoo.com

                                                                                                stn_hood@yahoo.com

                                                            It seems when tickets come up
                                                            for an event (ex Yankees
                                                            tickets) and you don't accept
                                                            them, in order to look at other
                                                            Yankee events you have to re
                                                            enter ticketmaster & start over
because                                                     rather then a click or two.



                                                            after select my favorties, i want
there is nothing i found that i                             to be emailed when they are
want to go to                                               going on tour


I am haviving a problem with a
code to purchase for apre sale                                                                  bevyvone@aol.com
events are too far off                                                                          rnskinner@hotmail.com


                                                                                                jan.krier@jlkglobal.com


ForeSee Results, Inc. Confidential                                               459                                          Satisfaction Performance Report
Date Created: 06/01/2010




                                                 Yes, more seats available.
                                                 Less screens to go through
No seats available.                              the ticket sale process.
                                     the bands


                                                 lenghten the time given to
                                                 complete you purchase. 3
                                                 minutes isnt enough time. The
                                                 live nation web sight used to
                                                 have a 10 min time limit but
the good tickets werent                          since merging with TM they
available                                        now have your short time limit kooldave@ec.rr.com


no tickets available
the tix where to much                                                                jessicagon34@yahoo.com
                                                 search across multiple dates
                                                 does not work proper.
                                                 We should be able to select
                                                 multiple dates and/or venues
                                                 to search across for tickets (for
                                                 best seats, or lowest cost).
                                                 should be able to select
                                                 Cirque du Soliel as favorite,
                                                 not just a particlar tour of
                                                 theirs. Also be able to
                                                 "favoritize" certain performer -
                                                 city combinations.
                                                 We should be able to see
                                                 price ranges up front, before
                                                 selecting a particular
                                                 performance.

Information gathering for                        This survey is taking too long, I
prices, dates, locations of a                    must leave -too many
few performers. Need to then                     "required" responses.
schedule with others.                            Call me a 916-747-4379 So I
Such a pain, the way it's layed                  can explain thoroughly a
out!                                             useful design for end-users.      smiley2grin-h@yahoo.com
Have to talk to spouse first                                                       rmcain@sbcglobal.net
                                                                                   charles_todd@live.com


ForeSee Results, Inc. Confidential                                    460                                     Satisfaction Performance Report
Date Created: 06/01/2010


Not ready to purchase today                                                           jennine@hotmail.com

no tickets available                                                                  zam_fam@hotmail.com

                                                     allow user to see best
                                                     available seats for a range of 5
                                                     consecutive dates at a time      lmbmds@msn.com

                                                                                      ducharme.plumb-
never stopped searching                              fix loading prob                 heating@comcast.net

didnt notice there was a time
limit for purchase                                                                    kriyulis@hotmail.com
already made
purchase....check up-coming                          if i could request aisle seating -
events everyday                  artist performing   I would prefer that -              Jim.Lucas@tyson.com
could not find tickets with your                     Make it possible to do a wider
lousy search options. stub                           search across days for hard to
hub next....                                         find tickets.
                                                                                        mdunton3@cox.net
                                                                                        mbaroni@hargray.com
just researching                                                                        rustedness@yahoo.com
not ready                                                                               Bhar940301
                                     Headliner

don have my credit card in
may hand
                                                     need a better way to get
                                                     decent seats...5 minutes after
                                                     you announce they are on sale
answering survey(s)                                  ... they are GONE!
I was checking on a previous
purchase


                                                     I am a Live Nation stockholder.
                                                     I would like to see occasional
                                                     'goodies' tossed our way.
                                                     Darden, IBM, and others have
                                                     included them with the annual
                                                     report.                         edawn1@san.rr.com




ForeSee Results, Inc. Confidential                                      461                                    Satisfaction Performance Report
Date Created: 06/01/2010


                                                         Looking to buy tickets for my
                                                         nephew and wanted to make
                                                         sure they were in a good area.
                                                         Rather than section numbers,
                                                         would have liked to see price
                                                         amounts per area of the
                                                         venue.
too much for event

                                                         When I select tickets by
                                                         quantity/price and change my
                                                         mind, I"d like to return and
                                                         perform a new search with
                                                         ease or clearer direction.




                                                         See above.
no presale password

Need to speak with friends
about going to the event.                                Not at this time.
Could not afford tickets



See above                                                                                 wmyalls@sbcglobal.net

                                                         Make the most important info
Asked for number of seats and                            easy for users to get. Don't
other info but did not lead to                           bother them with questions
me to select seats or prices.                            that are for your study only.

the tickets go on presale                                                                 mouseycarey@horizonview.ne
tomorrow morning                                                                          t
                                     four ticket promo
Could not find a way to
purchase Park and Ride
tickets.                                                                                  joe.wade723@yahoo.com




ForeSee Results, Inc. Confidential                                           462                                       Satisfaction Performance Report
Date Created: 06/01/2010


could not log in                                                                                    drb680@yahoo.com

                                                                       show availability of groupings.
                                                                       so i don't have to change how
couldn"t find tickets.will go                                          many tickets i"m searching
directly to the venue                all of the above. it's easy to do for.ie: 8 no, 7 no etc.         earthgoddess58@hotmail.com


I had to choose between
deleting all my personal &
billing info and accessing the
site.

The tickets are not on sell yet

                                                                    An option to purchase an odd
                                                                    number of tickets as I stated
                                                                    above or the option to do the
                                                                    the lawn pack with additional
                                                                    ticket purchases. Buying in
                                                                    increments of 4 is not always
                                                                    accommodating


                                                                    YOUR SURVEY IS TOO
                                                                    LONG
                                                                                                    drlauralv@aol.com
                                                                                                    jimequity99@yahoo.com
                                                                                                    pjack88067@aol.com
                                                                    I was trying to search for an
                                                                    music event (Ivete) which will
                                                                    be in August in Miami - FL. But
                                                                    it was not showing when I was
                                                                    checking daily events. I only
                                                                    found it when I directly typed
                                                                    the singer name on the search
i haven´t decided if i go or not                                    field.                          mfdesigner@gmail.com




The site wasn't working. & still                                    Just if it wasn't always        courtneyeggenton@yahoo.co
isn't                                                               undergoing maintenance.         m
Didnt find what i wanted                                                                            rtd8403@yahoo.com


ForeSee Results, Inc. Confidential                                                     463                                          Satisfaction Performance Report
Date Created: 06/01/2010


price

Not on sale until later today                                          chava79@comcast.net
                                     more interactive, more benefits
                                     to new customers like 50% off
                                     your 10th event for family or
                                     arts... Do I have to think for
no list of events 5/17               you?

not avaliabel tickets
I think this service is a
disaster! THe procedure for
bying a simple thing str
convulated and k

confusing maiu

                                     The feedback routines are
Confusing maioles                    disastrous here!                  g_kauf0194@yahoo.com
not available for purchase yet                                         susan.zeigle@bp.com
tickets not on sale yet

Not on sale yet                      click on graphics for close ups lllcr69@yahoo.com
                                                                     audreyatkinson84@yahoo.co
ran out of time at the library                                       m



event had sold out
I'm still waiting for the search
to end. Going on at least 4
minutes now.
NEED MORE RESEARCH ON
SEATS                                                                  Prindos@aol.com



                                     allow user to enter order
                                     number to get information. too
                                     cumbersome to enter credit
Didn't need to                       card information and email.    cigarbike@verizon.net
                                     3-D seating Chart              miguelcr24@gmail.com
The site would not display
tickets available. Tried several     If it worked that would be
dates and logged in.                 good.                             morris_julia@hotmail.com


ForeSee Results, Inc. Confidential                       464                                      Satisfaction Performance Report
Date Created: 06/01/2010


sold out

not on sale yet                       no                               el_pinky_5@hotmail.com
                                      There should not be a charge
i wasn't looking for an event         to print a ticket.
because i didn't have a
password or code. it would
not let me search for tickets
and does not define or give
help in determining the               Yes, make it easier to
needed code or password. it           purchase tickets. People do
just tells me to fill it in. I will   not have hours to spend trying
purchas tickets elsewhere             to make the site work. They
because it is so unuser               want to find what they want
friendly.                             and buy it.

                                      LOTS OF GREAT TICKETS
TICKETS I WANT ARE SOLD               THAT I CAN BUY. UP FRONT
OUT.                                  AND CLOSE...             firemanstubaby@hotmail.com
THE TICKETS I WANTED
DON'T GO ON SALE UNTIL
05/20/10                              NONE                             eltllt@yahoo.com
I was just browsing to see
what concerts were coming
up.
You brought of this survey!




                                      scrap your website. create an
site would not allow me to find       interactive site. don't pork
and purchase tickets. horrible.       barrel the prices.            bob@australianracing.com
                                      whenu

                                      it is hard to go back to the
                                      page after u don't purchace
                                      tickets




                                                                       rsola@storecheck.com


ForeSee Results, Inc. Confidential                        465                                   Satisfaction Performance Report
Date Created: 06/01/2010


                                                                               c_wellere@hotmail.com

no concerts comming ot our
area


                                                  Let people know why the
Didn't come up                                    tickets are unavailable      bonniephil@charter.net
Have to find out numberof
tickets we need and dates



                                                                                 www.edperez1234@yahoo.co
read above                           read above   read above                     m
                                                  make the security words short
                                                  and easy to type also
says to check back I can't                        paperless tickets so real fans
believe its all sold out wish i                   get the good seats at regular
could buy today!                                  price                          blaisedaddy@yahoo.com




CAN NOT FIND A NIMBER
FOR TICKET MASTERS THE
ONE IN THE TELEPHONE
BOOK GOES TO THE FAX   PRESALE CODE IS NOT
MACHINE.               WORKING

                                                  Don't plays games with the
See response above.                               ticket inventory!            mmalone847@yahoo.com


ForeSee Results, Inc. Confidential                                   466                                    Satisfaction Performance Report
Date Created: 06/01/2010




want to check with a friend first
                                                                                     cmarlon82@yahoo.com
still looking around to see
where else they're playing.                                                          snj131@yahoo.com
tickets go on sale tomorrow
                                                 Clean up the look of the site to
                                                 make easy specify what I´m
                                                 looking for. "Fast Search" item
                                                 will be usefull to narrow my
It´s too soon to buy it.                         choises                          liavalenteeva@hotmail.com

                                                 making aware to people if no
                                                 tickets are available so we
                                                 dont waste time typing the
no more tickets available                        secret code

                                                                                     pfarley2003@yahoo.com
consultar con familia
                                     Performer




                                                 I would like to see the option to
                                                 add multiple payment
                                                 methods. I could put my debit
                                                 card & credit card, then decide
Tickets not available until                      which to use when I make a
tomorrow.                                        purchase.
                                                                                     brick1162@yahoo.com

information to purshase for
futere event
not interested                                   No                                  dlbower@att.net
                                                 Added fees for ticketmaster
                                                 are way too high and are
too expensive                                    ridiculous.




ForeSee Results, Inc. Confidential                                    467                                     Satisfaction Performance Report
Date Created: 06/01/2010




                                     To improve the survey, DON'T
                                     tell people who VOLUNTEER
                                     their time to take the survey
                                     that a question is REQUIRED.
                                     Who the hell do you think you
                                     are. Next time I'll just close the
                                     webpage and you won't get my
Need more details                    survey.

                                     please change the site so that
                                     if i don't like the tickets on one
too expensive for 3 children         date, I can easily get back and
aged 3 and under                     pick another date.                 connwoman75@hotmail.com
                                                                        jmewald@embarqmail.com

Didn't go to site to buy today.
Some of the tickets were not
available for purchase, I did
not want to make a decision
too soon, and some of my
favorite artists are not currently
touring.                             No                                   hblythe_17@yahoo.com

                                                                          massimiliano@uol.com.br


                                     fix the search engine. Allow
                                     multi=day searching on
                                     multi=day/time activities like
no way to find tix                   tours
tickets unavailable                                                       rascal1@speakeasy.net
                                     More interactive seating maps -
                                     they're awesome! Also, $10 in
                                     fees for a $20 ticket is
Fees too expensive                   ridiculous.
Too expensive
                                     Get rid of the word password
                                     process to view tickets
too expensive                        availability - PAINFUL               munderhill@vscat.com

                                     Lower convenience fees




ForeSee Results, Inc. Confidential                        468                                       Satisfaction Performance Report
Date Created: 06/01/2010




                                     wanted to go to the circus.

                                                                                                    mrgriffith@rcn.com
no tickets available for sale
same up but no mention of                                          YES IF EVENT IS SOLD OUT
event being sold out either                                        SAY SO

tickets not on sale yet
                                                                   VERY difficult to use- I do not
                                                                   like being timed, I am
                                                                   confused by the "insurance"
                                                                   you said I purchased which I
                                                                   did not . If I get charged extra
                                                                   for insurance, I will hit the roof.
                                                                   Redo your damned site, you
                                                                   should assume that folks who
                                                                   have lots of time and money to
                                                                   buy tickets are not necessarily
                                                                   computer savvy children-
                                                                   some of us are old, we can't
                                                                   read your squiggle words, we
                                                                   type slower, and we expect
                                                                   you to explain what shit
                                                                   means!                              cravendscj@triad.rr.com
tickets not available yet

Same as above                                                      no
Trying to print tickets already      Being taken out for my
brought                              birthday                      none at the moment               ohzon13@cox.net
                                                                   cant find them get them for
could not find                                                     free                             bwb40729@yahoo.com
Presale code sent to my e-mail                                                                      amy.roscoe@nationwidechildr
would not work.                                                                                     ens.org




ForeSee Results, Inc. Confidential                                                     469                                        Satisfaction Performance Report
Date Created: 06/01/2010




See above...this survey is a
waste of time.                                                           decline

                                     its pretty good
Tickets not sale yet                 no                                  theisaacksfamily@aol.com



Inquiry
not on sale till tomorrow            no
too much money
                                     a listing of what it takes to get
tickets are not for sale yet         pre-sale

registering info                                                         xman253@comcast.net

Nedd to schedule with friends.
I needed then information on
cost before buying.                                                      rap0901@aol.com




                                     Make the damntickets
Site prevented it                    available                           edremeed@comcast.net

not available yet                                                        ssorof@gmail.com
                                     ability to select the seats I
No scheduled Concert                 want
Already purchased




ForeSee Results, Inc. Confidential                         470                                      Satisfaction Performance Report
Date Created: 06/01/2010


                                     Open up your discounts to
                                     include Visa and other charge
                                     cards.
                                     I'm a single mother with two
                                     girls who both have Down's
                                     syndrom. They go practically
                                     ever where I go. How about
                                     some kind of discount for
                                     someone who has a disability.
                                     Maybe I'd be able to attend
                                     more than 1 to 2 events in a
Not on sale yet.                     year!                         DSchmalzer2@wi.rr.com
not on sale yet




                                                                    metamade@yahoo.com



                                     service charges, are
                                     outrageous and weigh heavily
                                     in the decision to buy tix here
just browsing                        or just go to the box office    cire30281@yahoo.com

still looking and deciding                                          PSTATZER@comcast.net
Need more time to figure out
what I want to see.                                                 lewismb@email.sc.edu
                                     Yes. starting with your home
                                     page and why it is confusing
                                     and time consuming to
                                     maneuver through! Call me!
                                     757-620-2556                   arniehecht@aol.com
Not ready to decide where I
will be, when.
                                     finding tickets would be better
                                     than not.                       wwwwadecom@yahoo.com
becaus tickets ahvent gone on                                        jkelle1398@stuent.greenvilles
salr yet... i will soon!                                             chools.org
TO MUCH                                                              aimeeproz72@gmail.com

i too young

                                                                    jordinsparks1982@yahoo.com


ForeSee Results, Inc. Confidential                      471                                          Satisfaction Performance Report
Date Created: 06/01/2010




                                                     Easier search options for
                                                     tickets.                           ka.imaizumi@gmail.com

                                                                                        gwrichardson1@bellsouth.net

                                                     NOT SO MANY QUESTIONS
                                                                                        rdbonzii@yahoo.com


i JUST TOLD YOU                                                                         FOXXIGMA@YAHOO.COM




                                                     Not at this time                   lbonelli22@hotmail.com
                                                                                        edna_felan@yahoo.com
                                                                                        johnmahaffey0316@gmail.co
checking dates for concerts                          none,this site is excellent        m
                                                     Indicate up front if event is
Could not find available tickets Who is performing   sold out
i was just looking at upcoming
events                           the performer/s                                        MorganHall@comcast.net
                                                     Better seating charts, being
Nothing available in my area                         able to actually pick your seats
that I was interested in                             instead of taking best
attending.                                           available.




                                                     none                               ddirects2@roadrunner.com


ForeSee Results, Inc. Confidential                                        472                                         Satisfaction Performance Report
Date Created: 06/01/2010


want better price                                                    Mstarkist@cs.com
                                                                     mykittycathatesyou@yahoo.co
                                     nope                            m
allready did                                                         davmcgee2006@yahoo.com
                                                                     tommy695@hotmail.com

I couldn't bring up the ticket
information.                         What's the use.

                                     dont recommend ticketfast
                                     unless it says print your own   faye481@verizon.net
yes




                                                                     grammaj41@yahoo.com


                                     Don't act like I know what
                                     you're talking about when you
                                     use abbreviations, etc. for
I made the purchase                  seating. Pretend I'm a tard
yesterday.                           and explain it with specifics : ) gracefnp@hotmail.com

                                                                     pjkpoway@coc.net
n couldn't find them

COULD NOT GET PAST THE
REQUIRED TWO WORDS
SCREEN AFTER PUTTING IN
THE SHOW THAT I WANTED
TO PURCHASE TICKETS
FOR                                  MAKE THE SITE WORK              GARJRB@JUNO.COM

                                     lengthen the time out for
                                     sporting events make it more
                                     clear                           dwinters3@comcast.net
want to discuss with my
spouse first                                                         mailit@bellsouth.net




ForeSee Results, Inc. Confidential                       473                                       Satisfaction Performance Report
Date Created: 06/01/2010




BECAUSE YOU COWBOY
COCKSUCKING
ASSHOLESKEPT GIVING ME
FUCKING SURVEYS AND
NOT TICKETS--EAT GOAT                                               FIRE THE FUCKING KIKES
SHIT FUCKHEAD AND GIVE                                              AND ALL COMMUNIST PIG
THIS TO YOUR BOSS!                                                  FUCKING "BAMA LITES"
                                                                    Let us pick our own seats. I
                                                                    need aisle seats. I have to set
                                     who is playing. only reason.   up a couple browsers, have
                                     that's everyone's only reason. friends start to order tix, to get
                                     who goes to a show based on the row to bump to the next
nothing good                         parking directions?!           row. Silly.
Sold out show                                                                                            andrealucero78@yahoo.com
Prior to on sale date                                                                                    mpsteck@optonline.net
i already bought it.                                                  make selecting seats easier

                                                                      if you would give people
                                                                      discounts on fees, i would go
                                                                      to more if it was not so much,
                                                                      its all most double!!! assholes! ralph3man@gmail.com



The high prices!!!! you got be
kidding me for most shows
your charging over $100.00
dollars. I can take out my
whole family to dinner and
movies for two nights for one
ticket price. you must be
kidding me if I'll be going to                                        Yes, lower the ticket prices for
any show this year or next.          Don't know???                    national acts!!!                 josepaw@verizon.net

Waiting to see if i am available
for handicapped assistance
first for either show. Tom Petty
or James Taylor or hopefully                                          not really i think ya'll have it
both....danny                                                         together pretty good....           dwright176@tampabay.rr.com
im browsing                                                           na                                 ditsyberg58@aol.com
I was only on to print my
tickets for the show I am
seeing tomorrow.




ForeSee Results, Inc. Confidential                                                           474                                      Satisfaction Performance Report
Date Created: 06/01/2010




                                     Hate that ticketmaster has a
                                     monopoly on ticket sales. This
                                     forces the custometer to pay
                                     higher prices. Competition
                                     would be a great benefit to
                                     customer. I think ticketmaster's
                                     slogan is like the old phone
                                     company "We don't care, we
                                     don't have to". So take your
                                     survey and feel good about
                                     yourself and continue to stick it
Have to check with Mrs.              to the ticket buying public - you don'tthinkso@yougottobecrazy
Moneybags                            do it soooooo well.               .com


concert not hosted in my area
                                     better explanation of using
                                     discount codes

not enough money saved up
yet, tickets weren't on sale.        Lower Prices?
                                                                    c_abline@yahoo.com
Really couldnt see where the
seats were located. Just a
general area.
                                     lower rates for all of the
no concerts in my area               additional charges


scalpers charge to much on
ticketbastards legal screw the                                      screwticketbastard@fuckoff.co
fan site                             stop scalping                  m

No tickets available for the
event I'm interested in.




ForeSee Results, Inc. Confidential                         475                                        Satisfaction Performance Report
Date Created: 06/01/2010


                                     yes, don't require us to log in
                                     every time we look for tickets
                                     and want to buy some. Many
                                     other sites let you add the
                                     credit card you want to bill at
                                     checkout. If I use a different
                                     computer, I can't always
                                     remember what my password
                                     is and it's then a HUGELY
                                     AGGRAVATING &
                                     INFURIATING hassle to buy
                                     tickets- all compounded by the
just there to edit credit card       "time to complete" factor       jimpmlong@gmail.com
wasnt shopping for tickets at
this time                            n/a                               cpaige_1@hotmail.com
already purchased them                                                 cshaffer1979@yahoo.com



                                     State an event is SOLD OUT
                                     or tickets are UNAVAILABLE
                                     through ticketmaster instead of
                                     hoping a customer will
TICKETMASTER would not               purchase just anything out of
provide information.                 frustration.                    peep90@yahoo.com
                                     (1) Be able to search over a
                                     specific range of days and see
                                     ALL priced tickets (in quantity
                                     selected) for those days and
                                     (2) not having to enter
                                     Captcha phrases every time
Site is too difficult to navigate.   that I revise my search.        register@callens.name
                                                                     windsor1104@hotmail.com
still searching
                                     have an easier option to view
                                     all seats/tickets available
                                     The date selector doesn't work
                                     properly . . . when trying to
                                     advance to the next month . . .
                                     it gives you only a fraction of
                                     one second to click the right
                                     arrow. PLEASE FIX IT
                                     BECAUSE I CLOSED
                                     TICKETMASTER'S SITE IN
DATE SELECTOR SUCKS!                 DISGUST!


ForeSee Results, Inc. Confidential                       476                                    Satisfaction Performance Report
Date Created: 06/01/2010


Amount for ticket

                                                 Show all available seats



                                                 More ways to purchase tickets. miss.Dimples@knology.net
                                                 no
                                                                                allysoncriss@yahoo.com
no money yet                         starwars!   none                           mipink3@hotmail.com
tickets are not yet on sale
none available                                                                mabass3@aol.com
                                                 better seating maps          dpfitzwater@att.net
no sale yet
Not sure about dates I could
attend events                                                                 Kiperonia@hotmail.com
Just getting info
Need to confirm date w/
friends

I was looking for a future
purchase                                                                      amm3925@gmail.com




                                                 Allow more time




                                                 Dump this website. Allow the
                                                 user to specify the range of
                                                 dates & show what's available.
                                                 Don't return the dame ticket I
                                                 said I didn't want. Look at
                                                 telecharge site I think it is
See above                                        better.                        grnswim@aol.com
couldn't get past password

                                                                              ragtop496@hotmail.com




ForeSee Results, Inc. Confidential                                     477                                 Satisfaction Performance Report
Date Created: 06/01/2010




                                                                                             wendihetrick@msn.com

                                     daughter wanted the tickets   lower your prices
to much $$$$$$$
I already purchased the ticket,
I was just checking update on
my tickets.                                                                                  millz.garcia@gmail.com


because the stupid site wont
let me                                                             n
I already purchased my tickets
for the event I was looking at.
A friend of mine wants to
attend the same concert and
was wondering how much
ticket prices were. I logged on
to my account to inform her of
the price I paid.
Timing. We may be having
puppies when james taylor is                                                                 attorneygregstuck@verizon.ne
in scranton.                                                       n/a                       t


                                                                                             wdbonner1623@bellsouth.net
I did not find what I was
looking for                                                                                  reygutierrez@yahoo.com




                                                                   Nope.                     a-jones32@live.com




ForeSee Results, Inc. Confidential                                                     478                                  Satisfaction Performance Report
Date Created: 06/01/2010




                                                                     I already submitted my
                                                                     problems with your site &
                                                                     dislikes about your site. My
I already purchased seven (7)                                        suggestion is for Ticketmaster
tickets from your Ticketmaster                                       to try to correct or resolve
on Friday, 05/14/2010.                                               them.
waiting for check to come in                                                                            deehayden1944@att.net
just looking                                                                                            bahmbahm33@hotmail.com
didnt like seats available
'cause the sale doesn't start
yet
maintenance
No more lower cost tickets for
Roger Waters' concerts.                                                                                 rkornitz@yahoo.com
                                     i choose the concert based on
waiting for a friend to confirm      the band.. i choose
before buying the tickets. i         ticketmaster because i know
came online to send her the          they are reliable and
specific event by email.             legitimate.
no me gustaron los espscios
que me ofresen                                                       no                                 ramenu22@gmail.com

                                                                     remove the password screen.
no tickets available


Couldn't find




tickets avalabilty an price                                          lower the prices                   hiiggins_2@hotmail.com
the tickets i want are not on                                        i feel like i need to be special
sale yet                                                             to get the tickets i want          rydell722@charter.net




Because ticketmaster could
not find the tickets for the                                         Allow people to see the tickets
event, even though it tried 7                                        available so they can actually
times                                                                buy them




ForeSee Results, Inc. Confidential                                                        479                                    Satisfaction Performance Report
Date Created: 06/01/2010




see above wated to buy 5 tix t       re-do the website so that it
west side story                      works                        cfriel@cinci.rr.com
                                     CHECK OUT LIVE NATION
                                     AND MAKE YOUR SITE LIKE
WAS PRINTING TIX                     THEIRS
                                     no                           pr.hill@hotmail.com


could not                            improve acceptability             magasloane@comcaast.net
Event date.




Tickets were not available           not at this time!!!


                                                                       gaylestewart1874@yahoo.com
no tickets available
Checking show I already
boughtrr tickets for thru
Ticketmaster                                                           tstires@yahoo.com
Didn't find any TOOL tickets
for the Kansas City show!
                                     The site is fine the prices are
tickets cost too much                just too high
Not ready to yet.



                                     Show options for all available
                                     seats rather than just "best
                                     available" and do not make
                                     you back up and start from
Tickets not available for this       scratch and re-enter a
event through the website            verification code to do so
                                     before tickets are on sale,
                                     would like to know what is
tickets aren't on sale yet           included with vip tickets         kaysittingservic@aol.com


just checking a previous order




ForeSee Results, Inc. Confidential                         480                                      Satisfaction Performance Report
Date Created: 06/01/2010


                                                                        make it more fair for all to get
                                                                        tix; i have been shut out too
                                                                        many times, even with pre-
tix are not on sale yet                                                 sale                               landmbarsky@optonline.net
already purchased tickets
purchased on phone but have
purchaed online in the past

tickets not avail
                                                                        no                                 speedyca14@hotmail.com
I don't have a presale code                                                                                eklauser@yahoo.com
I was not looking to purchase
any tickets today, simply
browsing events in my area.
too EXPENSIVE !!!!!!!!!!!!!!!!!!!!                                      LOWER YOUR FEES!                   neal@lasolasmodels.com
BECAUSE I WAS LOOKING
UP A SEATING CHART FOR
A PURCHASE MADE
BEFORE THIS VISIT                                                                                          steves0227@aol.com
Not sure if the gift getters
would be able to go.
tickets not for sale yet                                                no
have tickets allready
already have two shows to
attend to                                                                                                  solisdg@yahoo.com
Waiting for a closer location to
see Bill Cosby in Burmingham,
AL.                                                                                                        jfiumefreddo@sw.rr.com
stilllooking
                                                                                                           awrccook@yahoo.com

                                                                                                           norma2.1@netzero.net
Still looking


Have to check the date of
concert to see if I am working                                                                             kpnacek@comcast.net

                                                                        I get cofused with ALL the
I don't think Ozzfest in                                                different ticket offers. There is
California is available yet.                                            not always a good description
Roger waters was severely!!!         Ticket prices are but if it is a   of what you are paying for with
expensive!                           good show you want to see.         some of the "package" deals. fullertonrwe@verizon.net
                                                                                                          alflease@hotmail.com




ForeSee Results, Inc. Confidential                                                           481                                       Satisfaction Performance Report
Date Created: 06/01/2010


                                                                 Too many clicks to get to
                                                                 events, and page is way too
                                                                 long with too many options
                                                                 that are not clear. Graphics
                                                                 are stretched out and in the
Not ready yet, will later.                                       way.                             surftech@prodigy.net



I came for a refund.                                                                              butterflies117@hotmail.com



no tickets sold out                                              more tickets!                    Raymond10@email.com


                                                                 fire all developers, with each
                                                                 click and character I have to
I'm not sure she deserves my                                     type into a field pay me 70
help in purchasing these tix.                                    cents.                           xhardcorex@cox.net
too expensive for today                                                                           mistyrshelton@yahoo.com
                                     how much I care about the
not on sale yet                      band
                                                                 get rid of fees. it gets very
tickets not on sale yet.                                         expensive.




                                                                                                  ajktopdawg@yahoo.com
                                                                                                  datsello@windstream.net

                                                                 lower your service charges       eviljohn@mac.com



                                                                 frequent buyers should have
because i have more research                                     some priority in presales of all
to do after the survey                                           events
                                                                 We need breaks on the high
                                                                 service charges!I paid an
Just looking, need more info                                     additional $25 for two tickets
for festivals. Such as what                                      for Sting. I feel like I was
bands or web site.                                               robbed!                          ddccjj69@hotmail.com
need to discuss with spouse                                                                       naughtynana53@aol.com


ForeSee Results, Inc. Confidential                                                     482                                     Satisfaction Performance Report
Date Created: 06/01/2010


I didn't have all of the
information from my friends
and their moms and my mom                                      more pictures and events.
yet.                                                           cheaper prices.




                                                                                                  millanesco@yahoo.com

                                                               ability to select from a variety
                                                               of seats not just what is
                                                               dictated as the next best seat     wau944@yahoo.com

no tickets                                                     no                                 tomaszskorupa@comcast.net
Nothing that I would be
interested in other then Bret
Michaels.                            Who will be in the area                                      walton-ka@hotmail,com
                                                                                                  elreverde69@yahoo.com
                                                                                                  t.kynaston74@optusnet.com.a
                                                                                                  u
                                                               More Details on seating chart
Because I was just checking                                    and details on our seat
my ticket status                                               location.                          dmboston13@aol.com
Just browsing for furture
concerts
                                                                                                  mabmar@msn.com
no seats concurrent
                                                                                                  adagio@catholic.ac.kr
                                                               Yes. Start over. It's the worst
                                                               website I visit on a regular
                                                               basis. I don't go to more
                                                               events specifically because I
                                                               don't want to go to your
Been trying for over an hour                                   website. I have never had a
and can't get any help                                         positive experience.               connieandtim@comcast.net

10/2009                                                                                           shurli129@aol.com




ForeSee Results, Inc. Confidential                                                  483                                         Satisfaction Performance Report
Date Created: 06/01/2010


                                     it is not your fault but most
                                     every body work 9-5 and m-f
                                     when if ever companies adapt,
                                     things work out better. I am
                                     father who thinks a Saturday
                                     TOOL concert isn't going to
                                     hurt a 9 yr. old's sleep
lack of info...                      schedule.

I just wanted to print my tickets                                    rawdata4u@hotmail.com
no money                             no                              dgarnett@gsinet.net



                                     seating clarity                 dzreyna1970@yahoo.com

Tickets are not on sale yet                                          darrasue13@comcast.net
                                                                     john.w.mcdonald@uscg.mil

                                                                     pumalove@msn.com
                                     cheaper ticket prices. The
                                     convience charge is way too
not finished                         much.                           funknotes@yahoo.com
shows not on sale yet                                                cac_1005@yahoo.com
SITE WOULD NOT ACCEPT
PRESALE CODE                                                        JULIecliffe@fuse.net
                                     MAKE IT SIMPLER
                                     Better seat location map. Have
                                     a button or link to view set
                                     before purchase.               erjoshort@gmail.com
Not ready to buy yet                                                dbeimesch@hotmail.com
already bought tickets earlier       reasonable / no add-on fees    wanderbored@yahoo.com

only needed to print tickets for
previously purchased tickets




ForeSee Results, Inc. Confidential                     484                                      Satisfaction Performance Report
Date Created: 06/01/2010


                                                              Please post prices faster, and
                                                              please allow single ticket
                                                              buyers access to the front at
                                                              sale time..you sell me seats
                                                              further back and then 2 hours
                                                              later a better seat is still
                                                              there..unfair practice. as a
                                                              regular ticket buyer I should
                                                              have access to the BEST
                                                              single seat at the time I am
                                                              purchasing. I spend more a
                                                              year than alot of 2 ticket
not allowed yet                                               purchasers.                    kari2cats@aol.com
didn't find info looking for                                  none




                                                              none at this time
too expensive


Because i was disappointed
and couldnt find my tickets.
when calling your company, i
was answered very rudely by a                                 GET BETTER CUSTOMER
caller named chad on the                                      SERVICE!!! also MAKE YOUR
number 800-745-3000                                           TICKETS WORK!!!
just browsing

personal planning

Cost of the tickets.                                                                       califpepsiholic@yahoo.com
                                                                                           renee1282001@yahoo.com
still deciding                                                                             rscguido@netscape.net
Because I HATE LIVE
NATION MONOPOLY                                               Make LIVENATION SELL YOU
                                     only way i knew how to
already                              buytickets               lower yourfees


ForeSee Results, Inc. Confidential                                                485                                  Satisfaction Performance Report
Date Created: 06/01/2010




trying to get on the jonas
brothers team jonas site to reg
but there is no form to join                                       sondra9229@yahoo.com
                                     When I am already logged in ,
                                     why is it looking for my
                                     password again before I make
                                     my purchase ? NOW I JUST
                                     LOST MY TICKETS
                                     BECAUSE YOUR BAD
                                     DESIGNED WEBSITE
                                     KICKED ME OFF. WE
YOUR WEBSITE KICKED ME               DESERVE BETTER THAN
OFF                                  THAT !!!!!!!!!!               gitwel@yahoo.com
was just checking for ideas n/a      n/a                           kashdolphin@yahoo.com




                                     View from your seats option.
                                     I've seen it in the past, but not
                                     when I purchased recently.



                                     Improve humans responding
Re other response                    for customer support help.        malet1812@nyc.rr.com
                                     How can you get rows 1-10. I
                                     have been online right at sale
                                     time and still can't get near the
Event not on sale yet.               front.
Have to consult                                                        anacarol08@yahoo.com
I was just browsing, I didn't
have a specific show in mind                                             wc_karatekid@yahoo.com
Have to check with other
family members to see what
they want to do.                     no
                                                                         mtclimbr@execpc.com




ForeSee Results, Inc. Confidential                        486                                     Satisfaction Performance Report
Date Created: 06/01/2010


                                                      give the amount of tickest for
                                                      each setting section without
                                                      having to going into each one.
tickets going on sale on                              would like to see prices before
another day                                           hand.                           ac_ramirez@hotmail.com


im just looking seeing other
places                                                dont know first time               apacherivera57@yahoo.com

Believe it was a tickmaster
tech issue, but your customer
service supervisor C.J. R723
refused to call anyone in tech
to find out, even after I asked
him repeatedly. I am not
contacting your corporate
office to complain.                                                                      dsheffield13@yahoo.com

                                                      be able to pick seats from a
                                                      seating chart!!!                   john@greenfieldadvisors.com

                                     who is playing   make the ticket printer work
                                                                                         pastager@comcast.net
tickets more than we want to
spend this time                                                                          kate.driskell@yahoo.com

                                                      allow you to pick from different
                                                      seating places instead of
                                                      forcing you to buy whatever
not yet                                               the system chooses


could not access the presale
                                                      no


                                                      It would be benificial to see a
                                                      list of available tickets and
I wasn't intending to purchase                        seat selections to more easily
a ticket today.                                       make a decision.                amoonklein@gmail.com
                                                                                      lesgrey@yahoo.com
Tickets not on sale yet                                                               gracee2@sbcglobal.net
Too expensive                                         No                              patriciadstaton@gmail.com




ForeSee Results, Inc. Confidential                                           487                                       Satisfaction Performance Report
Date Created: 06/01/2010


tickets not yet on sale for
desired event

                                                                                                    blessedwith2@centurylink.com
not on sale yet
tickets not on sale yet                                             none                            remo1@roadrunner.com
Waiting to hear who is
interested in going to game
before purchasing. Will
purchase soon though.


because I was just browsing

Trying to find cheaper tickets
in person at the Hobby Center                                                                       jmualumn@yahoo.com
selling tickets


                                                                     Put ALL the tickets for popular
                                                                     events such as TOOL onsale
                                     Ticketmaster is the only ticket to the public without selling
                                     company for most                them to second hand company
UNO LAKEFRONT ARENA                  events,THERE IS NO OTHER who's names I've mentioned
SOLD OUT INSTANTLY!!                 CHOICE OF COMPANIES!            above.                          ezeric82@bellsouth.net




                                                                    seating maps neede to be
                                                                    clearer                         trishangel@earthlink.net
Waiting for presale date                                                                            boola53@yahoo.com
want better seats                                                   no
                                                                    Any time I have purchased
                                                                    tickets thru TM it's a pure pain!
                                                                    You don't give the early sales
                                                                    code and my e-mail always
                                                                    comes up that I have an
                                                                    incorrect password and when I
                                                                    try to redo it, it says there is
                                                                    already an account with my e-
Tickets not on sale yet                                             mail.                             missy.j@adelphia.net


ForeSee Results, Inc. Confidential                                                      488                                        Satisfaction Performance Report
Date Created: 06/01/2010


still trying to decide the price                                     provide a visual look of the
range                                price, seat location and date   actual seat location             waltbarr1@hotmail.com

just looking for prices on
tickets right now.                                                                                    renee2cute@cox.net




                                                                     STOP BEING CUNTS,
                                                                     TICKETMASTER. STOP
                                                                     MOTHERFUCKING PEOPLE.
                                                                     STOP SELLING BLOCKS OF
                                                                     FUCKING TICKETS TO
i already told you, because                                          SCALPERS. GET CANCER
ticketmaster motherfucks                                             AND DIE. I hope
everyone on the price, presells                                      Ticketmotherfucker CEO Irving
the best seats to the                                                Azoff has a son who cripples
motherfucking scalpers, and                                          Azoff and then rapes Azoff's
won't let purchasers do a                                            wife anally right in front of him.
motherfucking search for                                             Irving Azoff is a fucking piece
tickets by seating section.                                          of shit. I hope he and his entire
ticketmaster motherfuckers eat                                       family are raped and tortured
ass.                                                                 by blacks.                         FUCK YOU
                                                                                                        jnicolette@environcorp.com

Tickets won't go on sale again
until next year                                                      no, it's great the way it is     miata_qt@yahoo.com




                                                                     phone number to call if things
                                                                     get screwed up

no genaral admission                                                 none                             anthonyishererun@yahoo.com
                                                                                                      ashley_france_2009@yahoo.c
                                                                                                      om
                                                                     no                               resku911@sbcglobal.net




ForeSee Results, Inc. Confidential                                                         489                                       Satisfaction Performance Report
Date Created: 06/01/2010


I already purchased ahead,
now I just want to print my
tickets.
looking 4 the 1z i bought
already                              were r my tickets
                                                                                                     codenamegiggles@yahoo.co
                                                                                                     m

I mean not yet.
tickets aren't on sale               I trust buying tickets from
yet...waiting                        tickmaster only               I'ts great!                       guinivere63@sbcglobal.net

there were no tickets available.                                   nope. your doing well
                                                                   More Venue
Cost is a bit out of range                                         Information(Times, stages,
momentarily.                                                       Bands, etc.).                     Aricstocker@aol.com
                                                                   Make tickets easier to print or
already bought                                                     the process easier

                                                                   You indicate that currently
                                                                   unavailable tickets may
                                                                   become available at a date
                                                                   closer to the event. Do you
                                                                   have a way of notifying
                                                                   customers who show interest
                                                                   in a particular show, when this
Tickets were not available for                                     occurs, so that they can then
Sting on 13 and 14 July.                                           purchase?                         sueglen@wol.co.za
                                                                   LET US CHOOSE THE
                                                                   EXACT SECTION WE WANT
                                                                   TO SIT IN, NOT JUST THE
didn't see any good tickets                                        PRICE LEVEL                       pegmj@yahoo.com
                                                                   Make more clear for a
                                                                   foreigner about the Will Call
                                                                   option. I would never ever paid
                                                                   for that, I thought to receive an
                                                                   e-mail with explanation and
                                                                   address and timetable, or
                                                                   better a ticket by e-mail and
                                                                   that's all.                       elisabetta.carboni@gmail.com

                                                                   Need clearer instructions on
Couldn't reset password                                            password problems                 llsnyder1@att.net




ForeSee Results, Inc. Confidential                                                     490                                          Satisfaction Performance Report
Date Created: 06/01/2010




                                                                      flally@gmail.com
I Plan On Buying Korn Tickets        The Sites Great Change
this Friday                          Nothing                          trentmanson333@gmail.com




                                                                      lompi129@gmail.com

                                     Tell People about the VISA
                                     VERIFACTION BEFORE IT
                                     POPS UP IN YOUR FACE
                                     AND YOU HAVE A CLOCK
                                     TICKING AWAY AND NO
                                     TIME TO READ TERMS AND
                                     CONDITIONS AND YOU ARE
                                     LEFT WONDERING IF YOU
                                     HAVE BEEN CHNARGED
                                     FOR THE SERVICE.           echo_erinyes@hotmail.com


I couldn't find the particular
theater for billy elliot.
didnt have what i wanted                                              A7Xrocksforever@live.com
                                                                      mv_4u2nv@yahoo.com

tickets not on sale                                                   lmpv39@yahoo.com

Desired concert not in               use the seating tool for all
geographical area.                   venues like the hollywood bowl




ForeSee Results, Inc. Confidential                      491                                      Satisfaction Performance Report
Date Created: 06/01/2010


I'm not sure of my availability
on the event dates in which I
am interested. I have enjoyed
many events based on my
purchases from this site.
Thank you and God Bless you
.
n/a
Was looking for a future game
and not ready to purchase at                                          whataddresstouse@hotmail.co
this time                                                             m
Country Mega Ticket site not
available at present time.




                                     Find a way to lower
                                     convenience charges. $36 to
                                     see John Mayer Plus $18.50 in
                                     venue and convenience
                                     charges does not make sense -
                                     especially per ticket.        dj2ner@gmail.com

It wouldn't letme
Previsouly purchased tickets,
looking to sell based upon
date conflict

price                                not getting refresh messages
                                     Get the interactive seating
                                     chart map for every venue. & I
                                     like the idea of picking out
                                     your seats! THAT I LOVE.

I did not want to.

                                     hget rid of convenience
                                     charges                          martr6@yahoo.co.uk
System kept kicking me out.




ForeSee Results, Inc. Confidential                      492                                         Satisfaction Performance Report
Date Created: 06/01/2010


DONT KNOW THE SEATING
ARRANGEMENT FOR THE
SPECIFIC EVENT TWO DIFF              SPECIFIC SEATING CHART         TBROSSETTE@GRETNAPOL
SEATING CHARTS                       FOR THE EVENT                  ICE.COM




IT WOULDN'T LET ME                   FIX THE ORDERING
ONLINE. DAMN IT.                     MODULE, PLEASE!!

i cant the seats i want. and its     make it easier to get the seats
hard to get the seats you want       i want                          soccerscrub17@aol.com

Still wondering if I want to
spend the $$$. Especially due
to the high service charge.                                         bestfriend210@yahoo.com

price                                no                               beallthatlifeallows@gmail.com
couldnt choose my own seat -         rather than "best available"
and have to wait till best           wait Id like to try to choose my
available is what I want             own seats.

I didn't find anything I wanted
to purchase                                                         Irishkisses247@hotmail.com




ForeSee Results, Inc. Confidential                      493                                           Satisfaction Performance Report
Date Created: 06/01/2010




                                                                      apmoynihan168@yahoo.com
tickets not on sale for event in
my area -no concert date in
my area
                                     None! I'm satisfied with what
I don't have the money               your doing already. Keep
available @ this time.               doing even better!


Have to coordinate with friends
and then will come back to           A little more detail on the
purchase                             seating chart                   djgdiva@knology.net
                                     don't exploit your monopoly as
                                     a ticket source. find a better
                                     business model than to charge
                                     up to 50% service fees per
                                     ticket. (for Danzig at the LB
                                     arena, Ticketmaster charged
your Ticketmaster fees are           $4.50 fees for a face value tix
exorbitant                           of $5.00. Ridiculous)
                                                                     rcorbeil2009@cox.net
                                                                     imebennie@yahoo.com



                                     Have the tickets available as
                                     promised on the artists sites
                                     instead of selling to scalpers
Couldn't find the concert            or being scalpers yourselves.

                                     Have the website work
Site would not work                  properly
                                     Get your login process figured
Could not log in.                    out.                           HDMalibuMan1@aol.com
Need to check with friends to
ensure we can attend the
event                                                                 mishormsby@gmail.com


ForeSee Results, Inc. Confidential                       494                                    Satisfaction Performance Report
Date Created: 06/01/2010




Not enough information


                                     Allow to choose seats. If I
Site was showing no tickets.         don't like the seats and hit
The pre-sale code was correct,       search again, I keep getting
and the show is not sold out.        the same seats.                   troyfan08-tickets@yahoo.com




                                                                       malcolm.patterson73@yahoo.
                                                                       com
no good seats
                                     the "convenience fees" are not
                                     very convenient. and being
                                     able to pick which seats we
                                     want rather than just best
                                     avail, like you have stated to
                                     do for sports would be
                                     awesome for concerts. also
didnt wantmy order to be             there are too many presales
randomly cancelled incase i          so when i go for the general
wasnt allowed to ues the             onsale there arnet any good
presale password                     tickets left! stupid!
                                     be able to choose seats and
                                     not having to start over when
checking with ebay for better        you don't want the seats
seats                                offered                        psndtm@aol.com



                                     box asking if you are already a
                                     ticketmaster client is not that
                                     big ndnan be missed. Filling
                                     in survey following the event I
was not looking for tickets, got     did not see a FINISH box to
email from ticketmaster              click, not easy to finish.
already purchased




ForeSee Results, Inc. Confidential                       495                                         Satisfaction Performance Report
Date Created: 06/01/2010


                                     Make contacting customer
                                     service easier. Hard to find
                                     the number and harder to get
                                     someone on the phone. Also
                                     more info on the seating
                                     (visibility issues, what number
Not on sale until tomorrow.          is by the aisle, etc).
                                     Add a Christian/Religious
NO SHOWS.                            Artists Category
                                                                       michaelbarnessr@rocketmail.c
                                     N/A                               om
did not find any tickets for
anyshows that i would want to
go to.
no tickets available




i need more access to presale
privileges!!                         presale privileges!!              diandrea.garza@gmail.com

                                                                       annasonn@yahoo.com
                                     no

wasnt ready , only checking
the price                            lower prices




Frustrated with your site            Yes, send me my tickets!
undecided on attending               keep up the good work!            norita.kirkwood@att.net
to expensive                                                           reddrobbin
tickets not on sale yet                                                rcahoona@msn.com

tokio hotel not there and robyn      tokio hotel please                sarai_avila_99@att.net




ForeSee Results, Inc. Confidential                          496                                       Satisfaction Performance Report
Date Created: 06/01/2010




i was just looking period                                        no

                                                                 Specify what you mean when
                                                                 you say tickets to american
tickets not on sale yet.                                         express.
tickets not available




                                                                                                  patnelson1@hotmail.com
Still need to check with other
friends to see if they want to
go.                                                                                               landahome@yahoo.com
no                                                               no
not on sale yet                                                                                   gskelleher@prodigy.net
Couls not open seating chart
for the Chicago Cubs

                                                                 Ticket prices and handling
                                                                 prices have gotten too high. I
                                                                 wish you could keep the prices
tickets are not on sale yet.                                     down a bit.
                                                                                                  tom@vivalasvegas.net




                                     how bad i want to see the
                                     event                                                        fjl@weinerandrice.com
have to talk with staff first                                                                     amazingmoney1
Go on sale Mon. 05/24/10
Was just browsing today




ForeSee Results, Inc. Confidential                                                  497                                    Satisfaction Performance Report
Date Created: 06/01/2010




Forgot my credit card at home.                                         dd_vddr@yahoo.com
                                     Lower your service fees. Let
                                     me pick my seat. Only make
                                     me do a captcha once during
service fees                         my session.
I purchased previously needed
information                                                            tashima@comcast.net

                                                                       bhyphenlo9@yahoo.com
AM WAITING FOR OTHER
FAMILY MEMBERS TO
CONFIRM BEFORE I FINISH
i didnt like the tickets
                                     Need more time to make
                                     purchase                          wlsamgm@sbcglobal.net


I have to wait until i get paid:(                                      misssabrinamcc@gmail.com
I couldn't get to a page that        Be able to actually purchase
sold the tickets.                    tickets.

Trying to find out more              It would be nice to have more
information about a specific         information about the bands
concert.                             opening for other acts.           slsmith@sikorsky.com
Not on sale yet.                                                       bobalt10@comcast.net
                                     No.



wasn't on the site to make a
purchase, just browsing

                                     give preference to people that
                                     buy more tickets during a
                                     period of time, like incentives
                                     or so
not anough funds yet, but will
return.                              no                                lady_lovex@hotmail.com




ForeSee Results, Inc. Confidential                       498                                      Satisfaction Performance Report
Date Created: 06/01/2010




                                                                                                    teconev@hotmail.com

                                                               no
Trying to decide which VIP
package to purchase                  the event itself          No


                                                               offer more presale options,
                                                               and price tickets more
tickets were unavailable                                       competitively.                       illdog@verizon.net
don't like general admission
shows                                                          Lose all the flash stuff.
tickets not available yet, but no
information was available
either - NO INFORMATION,          If I can get a decent seat
NOT EVEN DATE OR                  without being cheated by
WHERE IT WOULD BE.                Ticketmaster                                                      goodbury@comcast.ent

                                                               I don't like to make so many
                                                               clicks to find things, I'd like to
Didn't find what I'm looking for.                              have more options of seats.

No more Tickets not available                                                                       caryn.romero@yahoo.com
No good seating available                                                                           rgarcia750@sbcglobal.net

purchased early                                                                                     affordablechris@gmail.com


Confirming with Wife :).                                                                         pageja@saic.com
                                                               I hear on the radio the
                                                               concerts for Lady Gaga in
                                                               Dallas in July are sold out so it
                                                               would be good to have that
Tickets dont go on sale until                                  published on the site rather
tomorrow.                                                      than teasing fans ...             randy.moser@yahoo.com
                                                               Get rid of the clock


ForeSee Results, Inc. Confidential                                                    499                                       Satisfaction Performance Report
Date Created: 06/01/2010




                                     No
waiting to hear back from a
friend to see if they will go with   if you could type in specific
me                                   dates to see shows for

                                     overall very accesssible. only
                                     thing as mentioned before is
                                     clock. needs to give more
                                     time, because for some
                                     reason when it said 1:55 it said
                                     page timed out. this was
                                     difficult. however, otherwise,
                                     experience was satisfying and
                                     enjoyable. website has nice
                                     appearance and reliability.
Have to check dates with other
guests
no tickets                           i cant get tickets
need to confirm dates                                                   mrsmagoov@aol.com


                                     better seating charts and more
                                     informative emails on presales
                                     if you are eligible or not and
see above                            when to buy if not elig.       cmwigs@yahoo.com
purchased tickets for all the
summer concerts i want to see
previously                           quit doing surveys
                                     it would be great if normal
                                     people have access to big
                                     shows. that is never the case,
                                     and everything is sold out as
no tickets available, as always      soon as it comes out.

                                     do you have any last minte
                                     military tickets for families? My
                                     husband is 100% disabled.
                                     would love tickets to Mary
                                     Poppins 2 adults one child 8      sush715@msn.com


ForeSee Results, Inc. Confidential                        500                               Satisfaction Performance Report
Date Created: 06/01/2010




JUST TOLD YOU
just didnt                           cheaper tickets
                                                                           wilderbeli@yahoo.com

                                                                           bdagld@aol.com

nothing available
                                     not so much tax. my tickets
                                     were supposed to be 29 but
i was just printing my already       ended up beign about 50 with
purchased tickets today              all the tax
                                     I feel the price of the tickets for
                                     the tour of the Cowboy
Just browsing                        stadium is very high.



                                                                           aurora.culiacan@hotmail.com




                                     A tutorial that shows how to
                                     use this site                         lajfj2@mac.com

because i just wanted to know
how much the tickets where
for the jonas brother concert

too expensive




                                                                           lsnurick@sbcglobal.net




ForeSee Results, Inc. Confidential                         501                                           Satisfaction Performance Report
Date Created: 06/01/2010




site down

Ticket booking costs are WAY
too high. (2) $25 tickets end                                      Decrease prices. Deeeecrease
up costing you $70+                                                prices.                      superemily24@yahoo.com
i was just looking to see what
events are coming to my area
in the near future

the tickets id like to purchase n
possess were unavailable n Im
completeing this extremeloy
long u8nworthy questionaire
because vi am so annoyed i
hope some one will become
aware and direct me to the
right location to obtain the
meet n greet yes tickets id like
. we were in DDD in the tower
loast year and o0nly row 12 at                                     actaully being able to buy
the Borgota thanks for your       the band (YES) id like/love to   tickets in locatiopn i desire to
time                              see                              be seated viewing show           lah13@rocketmail.com
                                                                   Seating map is too small to
                                                                   visualize.
                                                                   And leaving a review can be
                                                                   difficult at times when site
                                                                   does not accept nickname foe
Too expensive.                                                     whatever reason?
on sale until tommorow                                                                              giogzilla1@yahoo.com
Tickets not on sale yet
no events scheduled                                                no
                                                                                                     billymclean1960@aol.com



Because I could not find the                                       If I live in St. Louis, MO then
concert in my area. Tickets to                                     please only show me the
a Tool show in Georgia are not                                     events for St. Louis, MO and
what I was looking for.                                            surrounding regions.




ForeSee Results, Inc. Confidential                                                      502                                    Satisfaction Performance Report
Date Created: 06/01/2010




                                     Every time I hit August , for the
                                     date of event, It brought me
                                     back up to May and made me
                                     scroll each page and click until
                                     I got to August. (not as intuitive
                                     as it suggests) to do a second
                                     search, I needed to completely
                                     open a new window. It took
                                     hors to purchase tickets. I
                                     need a break, I'm so
                                     exhausted from using this site
                                     I really like knowing my
                                     seating choices and had to try
                                     again and again til I found
                                     seats I wanted. Your seating
                                     map didn't show numbers and
                                     should have reviewed best
                                     suggested seats for each
                                     show. . Gershwin suggested
                                     Ticketmaster for reliability of
                                     tickets, otherwise I think I'd
                                     prefer convenience of other
I'll try again later                 sites for purchase.                mrschriski@sc.rr.com

                                     being able to change dates
                                     easier to get better seats
                                                                     pmerwine@woh.rr.com
Tickets not on sale

                                                                     marilyn.l.enskat@comcast.net


                                                                     john_gallego@hotmail.com
Not looking
had tickts arleady. needed
wheelchair access seats and
regular seats
                                                                     highreachservice@aol.com
Just researching




ForeSee Results, Inc. Confidential                       503                                        Satisfaction Performance Report
Date Created: 06/01/2010


Been trying for tool tickets
since 10 this morning. keep                                     Sell tickets not just the idea of
getting kicked off.                  How much I like the band   tickets


                                                                If tickets are sold out, please
see above comment.                                              just say so!!

every combo wasn't avaiable.                                    if a seat is sold out, tell me
I only need 2. VIP if possible.                                 that. don't make me play a
is that so hard? (yes, and I                                    guessing game for 12 tries
didn't buy anything)                                            then give up!                       xp1@centurytel.net

no tickets available
waiting


wont let me pick my seats or
show me the view from top                                       show actual seat views and let
levels where i know there is                                    me pick section, row, or show
some view restrictions                                          a map of available seats
                                                                                                    zzzz@ix.netcom.com
Evemt I was looking at was too
expensive.
                                                                                                    stacy.belaire@yahoo.com
just printed tickets from
previous purchase before
concert.                                                        no                                  amcountry123@aol.com
Not ready yet, just checking to
see what is scheduled.                                                                              BlueByrd93@msn.com
not available
Just browsing                                                                                       daboyzt2tb@yahoo.com

wrong date Tueday 5.25.10
no program interested me                                        ?                                   already have



                                                                                                    jgreen06@rochester.rr.com




ForeSee Results, Inc. Confidential                                                    504                                       Satisfaction Performance Report
Date Created: 06/01/2010




                                                                   just allow me to buy the damn
                                                                   tickets




have no idea what my
schedule will be in December                                                                       ksmith2@washcoll.edu




                                                                   LOWER FEES/CHARGES!!            bbb@k-rock.org
                                                                   Stop adding on service fees,
                                     The only availiable reputable handling fees, courtesy fees,
                                     ticket vender in existence    additional fees...etc. enough
                                     now...can you say monopoly? is enough




                                                                   shorter survey
couldnt find what i wanted



NEEDED TO REPLACE LOST                                                                             DENNIS@THECALICOCUPB
TICKETS                                                                                            OARD.COM
                                                                   no




ForeSee Results, Inc. Confidential                                                     505                                Satisfaction Performance Report
Date Created: 06/01/2010




I wasnt able to
Ticket price was too high                                                                                roberts_shaylad@yahoo.com

                                                                       The process of finding what
                                                                       seats are available in a variety
                                                                       of sections/prices is horribly
                                                                       designed. There should be a
                                                                       way to see what is available in
                                                                       multiple sections instead of
                                                                       starting a new search over and
                                                                       over. Also, the security words
                                                                       are sometimes impossible to
No events I was interested in.                                         read.                            colin@stantonarizona.com
tickets werent available on this
site
Not on sale yet!                                                                                         sonia3sanchez@yahoo.com

have to check with friends first                                                                         cfox_mk@charter.net
No specific pricing, not on sale
yet                                                                                                      willie24@att.net
Tickets are not on sale yet.

                                                                                                       apostolides@optonline.net
                                                                       Stop charging outrageous fees
Didn't want to. Besides, the                                           and allow users to cancel their
fees are always too high.                                              accounts.                       mbinkowski@hotmail.com

just looking                                                           sale of football tickets stink!   john_black_538@hotmail.com

                                                                       no
                                     the events                        no

Broke                                                                                                    ajjhalder@gmail.com

Lack of money                        Bands that I like being on tour
                                                                       was looking for a phone
                                                                       number to call and buy, did not
not on sale yet                                                        find one.                       ukongrdn@yahoo.com




ForeSee Results, Inc. Confidential                                                           506                                      Satisfaction Performance Report
Date Created: 06/01/2010


                                                                   The sight should get 3D-venue
I was basically just looking                                       maps or at least get a map
today. I bought tickets for the                                    that helps show seat location
event on Tuesday.                                                  better.
still debating the show I want
to see.                                                            no                              ssebrinatwh@yahoo.com

                                                                   if we could queue up a
                                                                   purchase, that would be great.
                                                                   For example, if I could go
                                                                   through the website and set up
                                                                   my purchase before the tix go
                                                                   on sale, then have it make the
                                                                   purchase the moment the tix
tix not on sale until later this                                   are released for sale, that
morning.                                                           would be very useful.          chrispy55555@yahoo.com
not sure if husband would like
to see event




because no tickets were
available according to your
freakin stupid website! and I                                      YES FOR SURE!!! like,WE
can hardly move and tell MY                                        NEED TICKETS SO MAKE
DOUGHTER that she is NOT                                           THEM MAGICALLY APPEAR
GOING to justin bieber's                                           IN FRONT OF MY FACE!!!!!        NOTPOSSIBLE@HOTMAIL.C
concert!!!!! WHAT A BUTT!!                                         NOW!!                           OM!!!!

because i am looking im going
to come back tomorrow and
buy my tickets.                                                    no. it is perfect.              tstonewolves@yahoo.com

just looking
not on sale                                                                                        qunukia@yahoo.com



                                                                   Delete the order processing
                                                                   fee especially when selecting
                                     Could not locate a physical   the choice to print your own
                                     office to purchase from       tickets!                        carobinson@bbandt.com




ForeSee Results, Inc. Confidential                                                      507                                 Satisfaction Performance Report
Date Created: 06/01/2010


i will just didnt have cc ready
timed me out                         more time sometimes site is bettyturner@cox.net
                                     My main issue with this
                                     that I used to rely on it for
                                     concert information and I kept
                                     finding out about concerts I
                                     missed of bands or artists that
                                     I really like. Other times I
                                     would find out about a concert
                                     in los angeles not listed in
                                     searches on ticketmaster, only
                                     to be directed back to
                                     ticketmaster when I needed to
                                     purchase tickets. If the site
                                     was more reliable for showing
                                     all concerts I might and it
                                     could create a custom music
                                     type for searches consisting of
                                     my preferences and
                                     recommendations based on
                                     those preferences, i would
                                     check it regularly. The ilike
                                     website has a feature that
                                     shows you when bands in your
                                     itunes have upcoming shows
                                     in my area which is very
                                     useful. If that was combined
                                     with an itunes type "others
                                     who purchased this album
                                     bought" or "genius"
                                     recommender that would be
                                     awesome. Right now, I only go
                                     on ticketmaster when
                                     purchasing tickets for
                                     something on another website chertz1@jhu.edu
Tix not yet on sale for listed                                       mark.bergen@ceoexpress.co
event                                                                m




                                     no                           wishesrdreams@ymail.com




ForeSee Results, Inc. Confidential                     508                                       Satisfaction Performance Report
Date Created: 06/01/2010


                                                           stop charging so many extra
                                                           charges                         mrconradbaker@yahoo.com




                                                           being able to choose exact
                                                           seats
Just looking for a friend
                                                           loose the timer if someone is
                                                           in the act of making a
                                                           purchase. If they are idol for
                                                           an extended period of time,
                                                           then ou could time out the
                                                           session, but please allow more
                                                           time to actually make the
                                                           purchase.                      txstm@aol.com

                                                           Yeah. I post a review of an
                                                           event I attended last August
                                                           (Jeff Dunham). I still have a
No events close enough to my                               banner prompting me for a
location to attend for any of my                           review showing when I log in.
favorites.                                                 Why?                            fingerlakes_dave@verizon.net
                                                           DON'T MAKE THE
                                                           PASSWORD ID SUCH A              WHY--YOU WON'T GIVE ME
BECAUSE I COULD NOT                  TO BE ABLE TO BUY A   PROBLEM. I WANTED TO            A PASSWORD IN TIME TO
LOG IN                               DAMM TICKET           BUY 8 TICKETS.                  BUY A TICKET!!!
                                                                                           zemlock@sopris.net
event was not available for
date


event not listed


                                                           Excluding during an onsale,
                                                           offer seat selection at large
                                                           venues                          jeffbrooks100@hotmail.com
                                                           Information about the log in
                                                           process should be given as
                                                           soon as you access site.


ForeSee Results, Inc. Confidential                                             509                                        Satisfaction Performance Report
Date Created: 06/01/2010


decided on getting vip tickets
and didn't have enough money
yet for them hopefully they will
be there next week.                                                    dbeic36@aol.com

survey popped up before i was
able to complete my search                                             rbru6996@bellsouth,net

daughter could not decide            have a teen or tween category

                                     I don't like having to type the
                                     security word in,takes time
I had already bought tickets,        away from me trying to find
just seeing if it was possible to    great seats before everyone
get better seats.                    else gets them.                   bleonard28@aol.com
JUST CHECKING OUT
WHATS COMING UP
Tickets were a bit pricey.

couldnt find what i was looking
for                                                                    jmena718@yahoo.com
i dont have money .. bitch
                                                                      dmgriff@mchsi.com
                                     Make it easier to get the print-
                                     your-own tickets.                dhmitchell@roadrunner.com

Trying to search for different
seats, unable to, fairly
frustrating. Best available          "2nd best available option",
option, I am not able to get         more freedom when picking
"2nd best option".                   tickets, able to see open seats fireflyemt@gmail.com




                                                                       granchingon@me.com


                                     I received error messages
                                     when attempted to checkout
                                     and lost my place in line and
I already purchased tickets          consequently did not get the
previously                           tickets I initially wanted.




ForeSee Results, Inc. Confidential                        510                                     Satisfaction Performance Report
Date Created: 06/01/2010


                                     be more specific about the
                                     problem with not fullfilling
site would not process order         order
just looking                                                          edmoe122@yahoo.com
tickets not available yet




not sure of the dates
Tickets not available




                                                                      JReeder2000@yahoo.com


not ready


                                     as mentioned above...please
                                     clearly indicate your hours of
                                     operation "open" to make
                                     purchase on website.             westie@fan.net

                                     better seating and stage
                                     information...as well as better
couldn't tell which venue had        seating packages available for
which seating...and server           a higher fee...screw all that
timed out!                           presell crap...that blows!      crazation@passthebowl.com

couldn't find                        lower service charge             corvette65shirley@yahoo.com
                                                                      dudu2009@hotmail.com
no money                             no
n/a
                                     MAKE SEAT PICKS
                                     AVAILABLE

I was just browseing today.For
NHL playoff tickets//flyers/////.                                     RAYCAPI@YAHOO.COM

No tickets for event posted...       no


ForeSee Results, Inc. Confidential                       511                                        Satisfaction Performance Report
Date Created: 06/01/2010


didnt show me all the seating
options available



not yet sure of my attendence                                 not at this time
just looking




tickets not on sale yet                                       overall good sight             artiesmall@hotmail.com




See above                                                     Make navigation easier
too expensive                        na                       no                             no
                                                                                             chicoaragon@msn.com

                                                                 It would be cool if they could
                                                                 state if the show is sold out or
                                                                 what seats are available. Also
                                                                 it would be good if ticketmaster
                                                                 would just let us know if all the
                                                                 tickets are on sale or if they
                                                                 are holding some tickets for
                                                                 the event as it gets closer to
                                                                 the date of the show. It's
                                                                 frustrating when you go to find
                                                                 tickets and nothing comes up
                                Ticketmaster always has          and you have no idea if it is
                                concert listings for my favorite sold out or they are holding
I bought the tickets yesterday. bands                            tickets back.                     vbeiersdor@aol.com
                                                                                                   leahhilts@yahoo.com
Waiting to see if friends are
going to go.                                                                                       shanehgh@yahoo.com
just looking
need to check with travel
arrangements and travel                                          ability to select seats wanted
companion before buying                                          (or at least section)on the seat
tickets out of state.                                            map like livenation.com           guyondemand@aol.com
i'm broke


ForeSee Results, Inc. Confidential                                                 512                                   Satisfaction Performance Report
Date Created: 06/01/2010




                                     Release more good seats to
No tickets for the event in the      the general public instead of
sections I was looking for           giving them to the brokers       CalicoCty@aol.com
printed tickets
just looking                         more clarity of seating
                                     none                             danielhurtado72@yahoo.com
filling out survey first.            shorter surveys                  hellspn13@gmail.com
dident find want i wanted            no                               misscrystal321@gmail.com
tix not on sale yet                  no                               boooduh@yahoo.com




The tickets are not shown for        Be able to get tickets as soon
sale yet.                            as possible.                     gaberalhearn76@yahoo.com


couldnt decide which venue
and I will come back and
purchase tickets                                                      jdlcr@live.com
no available tickets for the
event                                                                 play_girl_211@hotmail.com

                                                                      bzinnmoore@aol.com
                                     better seating map!
Tickets not avilable
                                                                      cpags@comcast.net
The pantages would not sell
the desired seats at the promo
price even though they were
listed at that price                                                  melvinroth@msn.com
                                                                      heis9682@bellsouth.net

sold out                             no                               tsst431@comcast.net

                                     I wish that you could type in
                                     ex.tickets for Josh Turner in
I couldn't get the tickets to        Louisville, Ky. 2010 and the
come up.                             info. would come up.           dchaney10@fairpoin.net
because you're giving me             more specifies prices, events,
something different of what i        sitting places, and more
am asking for.                       visuals maps!                  anniebarba@hotmail.com




ForeSee Results, Inc. Confidential                         513                                    Satisfaction Performance Report
Date Created: 06/01/2010




                                                              A BETTER EXPLANATION
                                                              WHY MY CREDIT CARD
                                                              CONSISTENTLY WAS BEING
SEE 27.1                                                      REJECTED!!!            GBoiceJr@verizon.net
                                                                                     catnrs63@centurylink.net
no money nut when i do i will
get tickets


                                                              None


Could not get information.                                                                    sergio.reis@ancine.gov.br
wasn't ready
because!!!!!!!!                                               FUCK OFF
                                                              better seating charts...befor
                                                              puraches                        madamvick@yahoo.com
Did not find the sitting map for
the event and I got only one
option of tickets. I was not
convinced with the tickets
offered.                                                      none                            jffmrdck@yahoo.com

tickets were previously
ordered.
i need tickets for 4 people the                               make tickets more affordable
prices are outrageous.                                        (specially for kids events)     jjguu@hotmail.com
could not get tickets for the
event that I wanted to see.                                                                   dolores.arnold@att.net
Couldn't find the tickets
NEED 2 CONFER W/BF                                            yes, if my bf were beside
FIRST                           My bf's schedule preference   me~~;)                          danileemaier@yahoo.com
error message would not let
me find tickets
was expensive with the charge
11 dolars pluss3 dolars plus if
you reciving your tickets etc                                 explain more about the
etc                             extra charges                 shows,put pictures or videos    jaivo1@yahoo.com

Because i was unable to
identify a promotion code.                                    MAke directions clearer         socerbabyy@aim.com




ForeSee Results, Inc. Confidential                                                514                                     Satisfaction Performance Report
Date Created: 06/01/2010




                                                                      No I am a social worker not a
see question # 27.                                                    computer tech,                  susie46312@gmail.com

                                                                                                      owensml@sbcglobal.net




no tickets as usual                  being able to purchase tickets
Not enough money
checking availability
                                                                      ticketmaster service fee is
the raido said one thing and                                          what stoped us today from
the site says another                                                 buying 12 tickets               carmenbronson@live.com
                                                                      no
                                                                                                      hernandezmt60133@yahoo.co
                                                                                                      m
Because i just looking for my
next trip to NYC, i'll want to go
to yankee stadium, but i don´t
know how many people we                                               no, in generally everethink it´s
are.                                                                  ok                               cchenriquez26@hotmail.com
I don't have a credit card                                            The price for V.I.P packages




                                                                      reduce rates
not available yet
not ready to buy



dont know if the seats picked
out by ticketmaster is where I
want to sit.




ForeSee Results, Inc. Confidential                                                        515                                      Satisfaction Performance Report
Date Created: 06/01/2010




                                           When a customer is very
                                           specify about what area
                                           section and seats they want
                                           please just give them that
                                           section not keep sending what
                                           section that customer is not
                                           requesting. If the section the
                                           customer is requesting is full
Tried to purchase tickets but              please tell customer that
keep was told that Tickets our             section is full or please call
no long in your database.                  this number for futher help.   gcarrena@verizon.net
I was picking up tickets
purchased earlier              Performer   Make the survet shorted
                                           no
                                           If something is sold out, create
concert is sold out                        a waiting list
                                           Cheaper tickets please, or free
YOU DONT CARRY THE                         tix drawings for people who
TICKETS!                                   use your site                      fitz@ouhsc.edu
I made it over the phone                   Not the site, but the fees are a
earlier and came to see if                 little ridiculous. I don't believe
there were still tickets for sale          that's something you can help,
online. Curiosity.                         though.                            meblodgett@verizon.net
Have not yet decided to
purchase tickets today. May
do so in near future.                                                      jer77_2001@hotmail.com




                                           Way too many clicks. Couldn't
                                           go back to an earlier selection
                                           without being kicked out and    carrie.parsons@freemanco.co
                                           starting over. Terrible.        m

Taking a friend and that friend
is out of town                             none at this time.              dhar@loc.gov




ForeSee Results, Inc. Confidential                              516                                      Satisfaction Performance Report
Date Created: 06/01/2010




Didn't find suitable event.

because the website didn't
take me to the places i wanted
to..


i couldnt find what i needed         no                                 no thanks




                                     see above comments                 shotboy@comcast.net




                                     I love the interactive seat map.
                                     Keep it. When searching for
                                     tickets, I'll keep researching
I don't want horrible tickets.       over and over again, but the
Maybe we can go back to the          same exact tickets come up
good old days where the              for sale. I don't want those!
average man can still enjoy a        Very frustrating, choosing your
good view for a concert.             own seats is great.
Printed tickets.
i didnt fing bet awards tickets      no
showtimes not perfect
                                     make searching a little easier
                                     to get to from the main
I was only researching shows         ticketmaster.com age
did find any thing
already purchased                                                       troika8@aol.com
                                                                        ccarson@pmhd.org

I purchased a couple days
ago,just printing tickets today!




ForeSee Results, Inc. Confidential                       517                                  Satisfaction Performance Report
Date Created: 06/01/2010




no tickets                           have tickets for stuff

Tickets not yet available
need to check if i have these
days off from work befor i will                                         greenestendertouch@gmail.co
purchase                                                                m
not available yet                                                       cdufrene.callis@gmail.com
                                     allow customers to pick the
                                     section they want instead of
                                     only giving "best available", if
                                     there are no tickets avialible,
                                     say so, instead of making
                                     users go thru the whole
                                     process just to have the page
                                     finally come up and say there
                                     are no tickets. Stop charging
no tickets available.                so much!!!!!!!!!!                  ripoffmasters@redbears.net

Checking Prices



                                     mentioned them already

                                     Lower your service fees; if not
                                     for that inconvenience I would
                                     view Ticketmaster as the
I'm fucking broke                    perfect online ticket vendor.


                                                                        pamelapemberton@yahoo.co
                                     not really                         m


just looking today
just browsing.                       No, Great.                         erika.morales18@yahoo.com




ForeSee Results, Inc. Confidential                        518                                         Satisfaction Performance Report
Date Created: 06/01/2010




                                     Tell if you are the only ticket
                                     seller or do other sites have
poor seating tickets for sale.       tickets.                          martinins@aol.com
Broke,2years jobless                 No                                medina.janet88@yahoo.com
Unable to find anything for
sale at this time that was of
interest to me.



Too hard to narrow search to
fit schedule for 4 people                                              nhcopley@aol.com
no ringside tickets available for
the disabled

not trying to                                                         luvkermit23@yahoo.com
                                     Better seating charts and not
                                     offering the same seats over
                                     and over again on a new
                                     search, Spent too much time
                                     being redirected to the same
                                     seats.                           annebuzak@cox.net
                                     YES...when a concert is SOLD
                                     OUT...say it is sold out....case
                                     in point Adam Lambert at the
Checking on a cancelled event        Warfield.                        stluks1@earthlink.net
must check schedule of
person tickets are for               make ticket map easier to read
I already had the tickets I
wanted                                                                 jnvarney13@yahoo.com
no event




ForeSee Results, Inc. Confidential                         519                                    Satisfaction Performance Report
Date Created: 06/01/2010


Due to the high convenience
charge. Its 10 dollars for a 23
dollar ticket. That is extremely
expensive. It is half the price of   Simply a much lower
the ticket.                          convenience charge.              carlstara@aol.com
tickets not on presale yet

not sure i want whats available                                       objon2@yahoo.com
have made up my mind if i will
see a show



could not find parking tickets                                        pipoppj2@tx.rr.com
not available for june 27
dodger game                          none                             t.barrett@cogeco.ca
tickets I require on not yet on
sale.                                                                 mpdawes@hotmail.com

                                     Additional fees lowered

Because the tickets you
offered do not match the
seating chart. It said section
GA11 but there wasn't a GA11
on the seating chart shown.
did not see all the artise                                            nathanie.smart@att.net

because i already purchased
them a couple of weeks ago
just checking the status of                                           yesenia_arroyo09@yahoo.co
tickets                                                               m
This was just reasearch, and
the site didn't tell me the          More straight foward links for
information i wanted                 finding information.             keyholder2@hotmail.com


                                     I am buying tickets for a
                                     younger niece so some of your
                                     question stats may be skewed
                                     if that is not taken into
                                     consideration.




ForeSee Results, Inc. Confidential                       520                                      Satisfaction Performance Report
Date Created: 06/01/2010




                                                                        Michellem42@msn.com

not looking for purchase today
                                     faster

                                     Not ever having to come to it
                                     again. I'll drive across town to
                                     the ticket office next time,
                                     rather than give anything to
                                     you fucking leeches.



                                     Yes, when there are no tickets,
See above.                           please say so.
Sold out event
                                                                        capecodhembree@aol.com
Not for sure if I will be going to
NYC July.
                                     If there are NO TICKETS then
Even though it says there are        the site should not let you try
tickets; none were available         and choose seats.               ellenn25@aol.com


the event was in my location         no

tickets are not out yet                                                 sokergrl6@yahoo.com




ForeSee Results, Inc. Confidential                        521                                    Satisfaction Performance Report
Date Created: 06/01/2010




ALready Had
Tickets were not yet available
for the Dallas Cowboys game
on Nov. 25                           Reliability of your service                                     Tolerman1@netzero.net
was checking on a previos
purchase
Just checking the prices...
just looking                                                       family packages

                                                                   Maker it easier to find a phone
I needed information about an                                      number to contact you. It was
event, but it took over 15-20                                      so buried and I'm a busy
minutes to get the information,                                    person, so wasting time is
then I was referred to another                                     wasting money to me. I was
phone #. It's been 30 min and                                      diligent because I WANTED
I still have no answer.                                            THE INFO for my niece.


                                                                   WHEN A SHOW IS SOLD
                                                                   OUT MARK IT AS SOLD OUT
                                                                   BEFORE YOU SEARCH FOR
SOLD OUT SHOW                                                      TICKETS.                crowe_222@hotmail.com

already made a purchase for
the event.

                                                                                                     cia0303@aol.com




ForeSee Results, Inc. Confidential                                                     522                                   Satisfaction Performance Report
Date Created: 06/01/2010




Trying to get a refund
                                                                   I understand that money has
the tickets were a bit too costly                                  to be made, but it seems as if
for what I was wnating to                                          we are paying for the
spend tonight. Plus there were                                     convenience of using the
too many any extra fees that                                       internet. I prefer to speak with
went along with the purchase.                                      someone live anyway.             djames30@msn.com

Printing previously purchased
tickets
They were all sold out                                             No it is just great
                                                                   Price everything in the listed
                                                                   price (no service charges
printed out tickets                                                later...very misleading)
seats offered were not good                                                                         la72601@yahoo.com
                                                                   You simplify going back to
                                                                   check for more tickets.          vivpsiam@aol.com
2late                                                                                               duckless162@yahoo.com
just checking prices will
purchase on friday                                                                                  gvj331@aol.com


                                                                   the interactive map - I have
                                                                   been wanting to use it, but do
                                                                   not see it anywhere              reddthunderrr@yahoo.com


                                                                   block out seating sections if
Can't find any tickets other                                       sold out, do anything to help
than far left for any section on                                   me search center in different
multiple dates                                                     sections

                                                                   Seating Charts should include
                                                                   the number of the 1st seat on
                                                                   a row and the last seat number
Just looking to see what artists                                   for each row. Identify all the
are coming to my area.                                             aisle seat numbers.
                                     i would have purchased ,but
couldn't find tickets                could find what i wanted


                                                                   nope -- your site is my
had purchased the tickets on a                                     preference always becuase of
previous visit to the web page.                                    selecting seats! Love it!    becbe01@ca.com


ForeSee Results, Inc. Confidential                                                      523                                   Satisfaction Performance Report
Date Created: 06/01/2010




too much $

can't make up my mind.                no

                                      i find ticket master very reliable-
event not available when i was        always my first choice to
there                                 purchase event tickets
could not get to the
information                           make it old people friendly           firecollins@aol.com
can't afford the tix                  n/a                                   lebarlow01@gmail.com

                                                                            r3dw2200@aol.ccom


Because I still haven't received
the tickets I purchased a             Yes. Give me my damn
month ago.                            tickets!!!!                           jimmydavest@aol.com

There were no tickets
available to Carrie Underwood.
It said to check back later as
tickets may become available
                                                                            tmt1210@netzero.net
They were tickets purchased 2
months ago                                                                  danni.adame@gmail.com

to much                               no                                    laquitarichardson@att.net
                                      I do not like all the ticket
                                      charges...just quote me one           william.goldenberg@raymondj
Just printed tickets                  ticket price                          ames.com

already purchased tickets just
need to print them             Band   none                                  zekeetekee@yahoo.com

did;nt know how much they
were                                  put prices




ForeSee Results, Inc. Confidential                         524                                            Satisfaction Performance Report
Date Created: 06/01/2010


No tickets - SURPRISE!!!
Will make it later this week
                                                     Get rid of the service charges
Ticket prices and service                            and lower ridiculous ticket
charges are outrageous.                              prices.




                                                     I waited until for a manager
                                                     from ticketmaster to update or
                                                     speed up the security code
                                                     process or I needed to contact
                                                     the customer service rep.
                                                     every 20 minutes to give
                                                     updates, if we (people) were
                                                     able to purchase tickets
                                                     online. Why can't we call in
                                                     and purchase tickets over          joann.deering@centerpointene
                                                     phone???                           rgy.com
                                                     Give more options for seating      sromero@romeromenendez.c
Tickets not available yet                            preferences                        om
checking prices


                                     the performer


parking tickets were not
available for the Bayou
Country SuperFest.                                                                      melissasperier@yahoo.com

                                                                                        travel20003@aol.com

Checking expensive ticket
price with other mom for family                      variety of discounts like union
event                                                workers like civil service, etc.
not ready




ForeSee Results, Inc. Confidential                                        525                                          Satisfaction Performance Report
Date Created: 06/01/2010




I already have the tickets.                                                       seanbaguley@hotmail.com

need to check with friends

just printing tickets from a
previous purchase                                                                 krystle1kat@hotmail.com




did not want tickets


could not get information

                                                 Let us know when an even it
                                                 sold out. Make it easier to
                                                 navigate back to the initial
                                                 selection. i.e. if it is a three day
                                                 event and you look at the
                                                 available selection for saturday
                                                 you should just have to hit a
                                                 button and you can get back to
No ticket available                              all three days of the event          joeyfiola@gmail.com




                                     i like it                                    natriley3@gmail.com




already made purchase
                                                 widen the possibilities in the
Not my main goal                                 "help" menu                      lauracbarros@yahoo.com.br


ForeSee Results, Inc. Confidential                                    526                                     Satisfaction Performance Report
Date Created: 06/01/2010




                                                                      site is o.k. everything else
not why i came to the site!                                           leaaves a lot to be desired.    jcadams44@cableone.net


because i just needed the            ticket prices, event info, AND
seating chart.                       seating chart information.       3D seating charts... for DTE.
can't find right time and price                                       more price options
too much money for tickets                                                                            hotgadude@cox.net

NOT QUITE SURE I I
WANTED TO SPEND THE                                                   GIVE A TOTAL PRICE FOR
MONEY FOR THIS SHOW                                                   THE TICKETS!!                   macrx12345@hotmail.com

DATES NOT OPEN,TO BE
ABE TO ATTEND THE
CONCERT OF MY CHOISE                                                                                  dudleydenise@gmail.com
just looking
Need to share information with
friends
can't decide
Want a coupon or a special
discount                                                                                              get.backjojo@yahoo.com




I explained earlier.                                                  Improve The seating charts.
no money                                                                                              bderb@yahoo.com



                                                                      Take the timer clock out!       roxie916@gmail.com


tickets not available
not ready to buy tickets yet                                          its great as it is
not on sale yet                                                                                       lollipoppgurl69@aol.com
                                                                      No



                                                                      See 31.10




ForeSee Results, Inc. Confidential                                                         527                                  Satisfaction Performance Report
Date Created: 06/01/2010




                                                                         rayrusk@hotmail.com


                                     yes on the seating chart list
                                     where the seat numbers start
                                     and end in a section to better
                                     see where my seats are the
                                     other thing is a lot of times on
                                     ticketmaster the only tickets
                                     that i purchase are big name
                                     artists and the smaller artists
                                     tickets are usually purchased
                                     from a different site or directly
                                     from a venue and i believe this
                                     is due to service fees so
                                     maybe to draw in smaller
                                     named artists reduce the
                                     service fee so they'll want to
                                     use the site for ticket selling
                                     purposes because i would
                                     much rather purchase tickets
                                     from ticketmaster then these
Because i'm not sure if i will be    other sites because
able to get the event's day off      ticketmaster is so simple and
from work yet or not                 easy to use and manuever          coco123934472@hotmail.com

website timed out numerous
times stating that ticketmaster
was having difficulty                Fix your server
already have
                                     keep the system running at all
ticketing system was down            times                          qtnda6@aol.com

just looking
Tickets unavalable                   start over, lower prices
                                     lower your fees
not yet                              ticketfast is great
                                     I found it hard to quickly get to
Not sure if we are available on      the event that I wanted to
dates production                     review
looking                                                                  aahron57@yahoo.com
not ready to order                   none                                jackiemccullers@yahoo.com




ForeSee Results, Inc. Confidential                        528                                        Satisfaction Performance Report
Date Created: 06/01/2010


                                                                     state where in the theater the
not abel to distinguish where                                        seats are located not just the
the seat were located at the                                         general local and take your
venue                                                                chances

                                     ticket availability, dates of
                                     events and price as well as     placing a contact phone
none available                       seating selections              number more easily visible...      1961smidge@att.net




seating availability and prices
were not available.                                                  spoke of earlier./




                                                                     NOT SO MANY FEES! I'd
                                                                     rather see the ticket price as
                                                                     $36 than as $25 + fees.            atkinsr01@gmail.com
see #27 and a different event
kept kicking me out and then
not refresh page
                                                                     YES! It is RIDICULOUS to
                                                                     ask someone to search each
Code that I received in presale                                      individual date/time when
email did not work - very                                            looking for tickets for a multi-
frustrating.                                                         performance event.

Tickets weren't on sale yet                                                                             doc.davell@comcast.net
deciding on seat
tickets not available yet




ForeSee Results, Inc. Confidential                                                         529                                   Satisfaction Performance Report
Date Created: 06/01/2010




Not sure. Credit card was
charged and approved, but
order cancelled.                                                      whitec5@uwa.edu
                                                                      luisflopezroca@gmail.com

                                     When a ticket is "box" or some
                                     other special type of ticket
                                     show on the seating diagram
                                     where that seat would be. I
                                     know it would be a good seat
Because the description of the       based on the higher price, but
seating for the ticket was not       want to know exactly where it
given.                               would be for that price.


No tickets for real fans unless
you are a ticket broker with
inside connections? Yes I am
bitter. Wish I could see my
favorite bands in the lower
seating sections without
having to pay 3-4x to brokers.                                        davedela@yahoo.com

                                                                      becky.patterson@ssa.gov
                                     expand your
                                     recommendations....i come
                                     looking for one and may not
must save the money...tickets        find it but may find something
were not on sale yet                 better
Will not be able to attend
event.




ForeSee Results, Inc. Confidential                       530                                     Satisfaction Performance Report
Date Created: 06/01/2010


got all the info and have to find    i think the site looks great. I
out how many people are              love the new interactive
coming so we can get tickets         seating charts (freakin
together.                            awesome).                       trinasepulveda@hotmail.com
                                     Change the option of having to
                                     enter personal card
                                     information with the "clock"
                                     ticking down. It's annoying.
                                     Stop ripping me off with fees

                                     I wish that the ticket pricing
                                     were listed more clearly,
I have to make sure I don't          instead of only being seen
work that day, and that others       when you are actually going to
can go with me, etc...               purchase them

did last week, but printed
today

                                     the "handling fees" are
                                     ridiculous..... they could be
                                     half the price they are now. It
                                     usually adds %50 of the ticket
i purchased my tickets               cost to my purchase. I have
yesterday... i just printed it       actually not bought tickets in
today.                               the past because of this.       jeff21lee@gmail.com




                                     make it easier to buy tix        sunnystar1217@sbcglobal.net

                                     when you select best seats,
Seat were bad....I went on           the seating chart should show
immediately and had hoped to         you where they are...many
get good tickets.                    times they dont match         marandray@msn.com




ForeSee Results, Inc. Confidential                       531                                        Satisfaction Performance Report
Date Created: 06/01/2010




                                                           Hate the ridiculous fees.
                                                           $2.50 to print your
                                                           own.....really? 2-weeks to mail
                                                           a printed ticket....really? AND
                                                           you charge a Convenience fee
                                                           for those services? The fees
                                                           were 36% of the cost of the
                                                           event! I would ABSOLUTELY
                                                           NOT use this site if there were
                                     The event/performer   another option.
Repetitive links taking me
back to start page.                                        None
just looking for ideas
not ready today                                            no
                                                           Able to select the location
                                                           where you want to seat.



                                                           Please let us know when
                                                           tickets are not available so
                                                           that we don't waste so much of
                                                           our time looking for the
                                                           unavailable.
undecided
                                                           A search for specific genres in
                                                           your area                       pinktink0509@gmail.com
                                                                                           srdamlo@juno.com

                                                           Let me print my tickets, I have
                                                           spent over 30 minutes and it
                                                           won't work. A real pain         steph@rivelli.com



I couldnt because I think the
concert is sold out.                                       no.                               laurabeth520@aol.com
                                                           info on how to be involved in
tickets not on sale yet                                    presale for events                gwitz@comcast.net
                                                           fix security or provide an
couldn't navigate security                                 alternate method


ForeSee Results, Inc. Confidential                                             532                                  Satisfaction Performance Report
Date Created: 06/01/2010




                                     just hoping for the best care
                                     and attention and a smooth
                                     transaction-then I"ll be alot
                                     more relieved                     krziegler@gmail.com
no available tickets

                                     Give longer time to buy tickets
Checking to see if family
members can come from
Kansas and chicking
wheelchair acess                                                       n/a




                                     don't cheep out on your
                                     designers and programmers.
                                     This is awful!!!!!!!!!!!


because your site would not let
me                                                                     becky@dhlb.com

                                                                       candyland2226545@comcast.
                                                                       net
                                     I would like if the arena map
                                     would show the exact location
                                     of the seats                  mrsnitram@yahoo.com


dont know when tickets go on         upcoming events and when
sale for eminem and jay z at         they go on sale clearly
commerica park in detroit            advertised                        sherry.19@live.ca
Tickets were not available at
this time.
not on sale yet                      easier verification


ForeSee Results, Inc. Confidential                         533                                     Satisfaction Performance Report
Date Created: 06/01/2010


                                             Being able to print seating
Checking available tickets                   chart large size and being able
from NFL resale section and                  to download and save on my
cost                                         computer                        l.richmond@att.net
------------------------------------------
------------------------------------------
------------------------------------------
------------------------------------------
------------------------------------------
------------------------------------------
------------------------------------------
------------------------------------------
------------------------------------------
------------------------------------------
------------------------------------------
------------------------------------------
------------------------------------------
------------------------------------------
------------------------------------------
------------------------------------------
------------------------------------------
------------------------------------------
------------------------------------------
------------------------------------------
------------------------------------------
------------------------------------------
--------------------------------

Tickets weren't available yet.

no specific reason/not enough
time to browse                                                              mary-gold1@socal.rr.com
                                             It would be better if the
the events i was looking for                 seatting charts were more
are not on sale yet.                         clear and specific
                                             make tickets available 24/7
it didn't work                               and or a hotline for help
tickets not on sale
Haven't decided on which                                                    dorseycolanda624@yahoo.co
event I will be attending.                   no                             m
concert not listed
I PURCHASED LAST NIGHT                       NONE                           rgnjo@mchsi.com




ForeSee Results, Inc. Confidential                              534                                     Satisfaction Performance Report
Date Created: 06/01/2010


Printing already purchased
tickets
need to ask a friend if its the
concert she wanted                                                     ily2112@yahoo.com
only added to favorites.

There were no tickets
available in my desired price
range for the concert I was
interested in.



                                     no


                                                                       marcusa6@juno.com
just looking                                                           downs.pat@gmail.com
Not on sale yet                                                        myoung2003@comcast.net
just browsing, getting some
ideas for later in the year
                                     THIS SITE IS BORING,
                                     NOTHING EYE CATCHING,
                                     NOT COLORFUL, TRY
                                     RUNNING CONTEST. TOO              CARELUD492@COMCAST.N
site kept crashing                   BORING                            ET



didn't have tickets available
                                     It would be great if there were
                                     more than one seating option
                                     per search. Or when you
                                     research the previous option
                                     did not show up again unless
                                     you had signed out.
Would not allow purchase
without a promo code. Called
Customer Service - they could
not help.                                                              kmoses@langleyfcu.org

sold out
browsing only                                                          kgivins@insightbb.com
                                                                       margaret@clarksonhome.net




ForeSee Results, Inc. Confidential                       535                                       Satisfaction Performance Report
Date Created: 06/01/2010




                                                        Not at the moment.           blsmith2@vcu.edu

Nothing caught my eye

Must get airfare first                                                               diamondiva9382@yahoo.com
                                                        none awesome
not ready                                                                               jrshepdc9@yahoo.com
                                                        BE BETTER AT CUSTOMER
                                                        SERVICE STOP USING
                                                        AUTOMATIC PEOPLE USE
i already ordered it                 NOTHING            REAL PEOPLE
                                                        Less confusing hyperlinks,
                                                        hyperlinks that do not run in
                                                        circles, Selection of event
                                                        location, date, and time on the
                                     Customer Service   search for tickets form.        nypentertainment@yahoo.com

have not reached the point
where I could purchase tickets.                         N/A
Siter needed time to update an
added location                                                                          canoekids_2000@yahoo.com
                                                        Allow you click on the
                                                        artist/performer and get a
                                                        description of the event rather
Already had tickets was                                 than always being referred to
confirming all artists appearing                        ticket purchase                 wallydut@hotmail.com
cuz i was just checking the
prices                                                                               michellezelop@hotmail.com
Ticket site link not working                            Lower your fees              lrickrack@yahoo.com
need to check dates with
others who go with me                                   none                         mddenson@yahoo.com
NOT AVAILABLE YET

                                                        The event updates could arrive
                                                        a little sooner, sometimes I
                                                        only get a couple of weeks
Waiting on number of friends                            notice, not enough time to
attending                                               request time off work          nessa327@gmail.com




ForeSee Results, Inc. Confidential                                           536                                     Satisfaction Performance Report
Date Created: 06/01/2010




not on sale or presale                                               monicamang@msn.com
                                     None                            kkimble0415@yahoo.com
Not enough money in the old
bank account.
                                                                     rlever@comcast.net
no found my artist                   no

Too $$$
                                                                     osageacresfarm@aol.com
NOT ON SALE YET                                                      bmcgrath@live.com
because the tickets i want are
not on sale yet                                                      vruiz006@fiu.edu




                                                                     alextadeskung@hotmail.com
not ready                            no                              litenin0713@yahoo.com

                                     Either present multiple seating
                                     options per show or give
                                     multiple best-seating options
I'm still looking!                   across the week, please!        michael.carver@tx.rr.com
didn't find a show I wanted
                                     Cheaper fee's for lower price
$15 per ticket more expensive        concerts. i don't want to pay
to buy from Ticketmaster than        more money in fee's than the
it is from the box office.           face value of the ticket.       MDLimbert@aol.com

just looking                                                         mmiller0294@gmail.com
event is to far off
                                     Did not know I could specify
                                     seats. This choice was not
                                     indicated anywhere that I
                                     could see.
I need to find someone to go
with first

                                                                     mkmcd9@gmail.com




ForeSee Results, Inc. Confidential                      537                                      Satisfaction Performance Report
Date Created: 06/01/2010


                                     update information such as
                                     seating charts. One venue I
                                     visit has a seating chart on
the event(s) I was looking for       ticketmaster but the sections
were not available or the            and rows are not clearly
performer was not scheduled          designated on the chart. They
anywhere nearby                      do not coincide               hattrick64@verizon.net
                                                                   robbiej8@earthlink.net
not ready to purchase
                                     at random this summer refund
                                     someones money and send
                                     them to the concert "on
                                     ticketmaster" word of mouth
                                     advertising is priceless The
                                     person selected will talk about
                                     how great(and cool)
                                     ticketmaster is to all his/her
                                     friends and the people at the
                                     show. do it for one purchase of
                                     tickets every concert during
                                     the summer at select venues johnmaceachern@comcast.ne
nothing good on sale                 win win win                     t
Because Ticket Master Wont
let me resell                        NO MORE paperless tickets
                                     Lower the convenience
                                     charge. At $10 per ticket, I
                                     feel as if I am being ripped off.
                                     If I have the time, I buy from
                                     the box office directly because
                                     I resent paying an exhorbitant
                                     price to do my transaction on
I had already bought the ticket      line.
                                                                         carltonw.smith@hotmail.com
system down
                                     I would like to print my tickets!
I purchased earlier. i wanted        I could find no phone number
to print today                       for assistance                    bttfamily@sbcglobal.net




ForeSee Results, Inc. Confidential                        538                                         Satisfaction Performance Report
Date Created: 06/01/2010




                                     Go back to the old way of
I gave up looking because it         choosing venue dates and
was so difficult to navigate the     seats. I loved the way it used
site.                                to be.                           msboomer@optonline.net




purchased them earlier--today
I was trying to solve a
problem!                             How about--Respond please!!!
Nothing going on.


                                     make it quicker and if
                                     someone has not used their
                                     account for a reasonable
                                     period of time, say 1-2 years,
                                     then don't expect them to
                                     come up with an old password.
                                     The whole process should be
                                     quicker and easier.            SleepyKatz@aol.com
just updating account info
today.                               no
I already purchased tickets,
and today I wanted to see if
more were available for this
event.
                                     It's good and I'll continue
Not on sale yet                      searching weekly                 gwilliams10@sbcglobal.net


I was just checking my seating
for todays event 5/29/2010                                            zimacham20@aol.com




ForeSee Results, Inc. Confidential                        539                                     Satisfaction Performance Report
Date Created: 06/01/2010




                                     When I get tickets at anyplace
TICKETMASTER SUCKS!                  EXCEPT TICKETMASTER            BREAK UP TICKETMASTER
                                                                    Tell me why the seats are
                                                                    unavailable. Sold out?
                                                                    Members only? More $? I don't
                                                                    understand why some seats
Not the tickets I wanted.                                           are NEVER available.

                                     If I want to see, money is not a
Dah!!! Trying to sell!!!             factor!                                                             sehudson4638@yahoo.com

soldout

                                                                        no extra fees.




                                                                        back navigation. Could not get
                                                                        to individual seat location
took too long                                                           maps.
Didn't find anything yet

I'm currently doing this survey
                                                                                                         ilson.schames@scherm.com.b
                                                                                                         r

the tickets weren't available.


see question27.1                                                        customer help
Tickets not available yet                                               No                               sabbott7@comcast.net




ForeSee Results, Inc. Confidential                                                         540                                        Satisfaction Performance Report
Date Created: 06/01/2010




                                     accessibility of season tickets
                                     close to stage. Frustrated by
                                     single sales tickets infront of
                                     my season tickets. Told no
                                     season tickets available and at
                                     EVERY concert single sale
                                     buyers are seated in front of
                                     my seats. I am told by venue
                                     that there is nothing that can    Don't hold back ticket from the
                                     be done. For the first time in    average joe that buys season
                                     YEARS I am not buying             tickets and expects to get the
                                     season tickets to the venue       best seats possible because of
                                     because of this problem.          loyalty.




                                                                       The seating chart as I
                                                                       described above.                  gertiemyrt@gmail.com


                                                                                                         julieparsons604@yahoo.com

Just wanted to get the prices
today, will more than likely
come back and get them later.                                          no                                bpw19@live.com


ForeSee Results, Inc. Confidential                                                         541                                       Satisfaction Performance Report
Date Created: 06/01/2010


the amount of money it cost to
buy what i wanted.                                                                                      jwells@windstream.net
                                                                       no                               bronkhorstb@att.net

                                                                       Show specific seats available
I was trying to print tickets I                                        for an event that I can choose
had already purchased but my                                           from. I've seen it done on
order was canceled.                                                    other sites and it's very useful. phl3rd@pacbell.net
                                                                       when ordering tickets, the
                                                                       ticking clock gives a frantic
printing tickets                                                       feeling
                                     if i want to see the performing
was just browsing for ideas          act or not

no tickets available                                                                                    jljohns9943@yahoo.com
tickets not on sale yet
                                                                       There is not a lot to improve
i havent decided who i would                                           on. Maybe advertising a little
like to see                                                            bit more
                                                                       never send email stating free
                                                                       tickets when the website do
                                                                       not respond and no one in
website too confusing                                                  customer service can help

The tickets are not on Sale
yet... I guess, I am to excited
to purchase them. I just hope
the tickets do not sell out                                            You guys are doing a great
before I purchase them.                                                job. I love purchasing my
Keeping my little fingers                                              tickets here for all of my
crossed. :-)                                                           events.                          elinor_indico@yahoo.com
just browsing would like to see                                        Bring more bands to State
Alice in chains closer than                                            Threatre or Wings Stadium in
Detroit.                                                               Kalamazoo, MI.


Tickets are NA.

                                                                       I'd suggest it be made easier
I was told it was unable to                                            to add to or make adjustments
continue my transaction at this                                        to orders that have been made
time.                                                                  by members.                   jackson.bill.n@gmail.com
                                                                                                     just4uschapmans@hotmail.co
just researching an event                                                                            m




ForeSee Results, Inc. Confidential                                                         542                                    Satisfaction Performance Report
Date Created: 06/01/2010




because i could not find tickets     better options for seat
that i wanted                        selection                        gillianodwyer@gmail.com




Couldn't find all the dates I
wanted to look at.

extra fees                           no
no available seats

just looking                         no
                                     Better ability to enter search
Checking availability.               criteria.                        jamusson@gmail.com
BECAUSE YA'LL DIDN'T
HAVE ANYTHING OF                     GET SOMETHING OF
TAYLOR LAUTNER!!!:(                  TAYLOR LAUTNER!!!:(
                                     I searched: Paramore for in
                                     Virginia and it said that they
                                     weren't coming, but they are
                                     on July 30th, 2010 to the
I couldn't find the events I         Constant Convocation Center.
wanted to know about.                ):                             caitlin.ackerman@cox.net
not ready                            no




I already ordered the tickets I
needed from this site a couple
days ago.                                                             rachel_halls@att.net

                                     display price immediately with
                                     all fees, instead of giving you a
                                     price and then adding the fees
                                     only at checkout...               gattboy@hotmail.com
                                                                       mama20kidz2003@yahoo.co
next time                                                              m




ForeSee Results, Inc. Confidential                        543                                    Satisfaction Performance Report
Date Created: 06/01/2010


I did not find what I am
interesting.                         What is in the show.                                     vulfov@yahoo.com
                                                            yeah-- tell us when tickets are
                                                            sold out instead of an
because my ticket wasn't                                    inchoherent unavailable
available?!                                                 message
                                                            Better explanation of seat
Waiting for best seats                                      selection and better graphic of
available-reserved                                          seat location vs stage.
nothing to buy
NOT YET SURE                                                                               melismcgr@aol.com
                                                            Ticket fast and greater
                                                            direction towards payment
                                                            options in places other then
                                                            U.S.                           ikaszuba@telus.net
                                                            Being able to search by ticket
                                                            price for all of the shows for
                                                            the event would be nice
                                                            instead of having to pick each
                                                            day individually and going
                                                            through the process.           msbs19@gmail.com




                                                            encourage persons to log in
                                                            first with an obvious
                                                            suggestion.                       simonrodehn@mac.com
to expensive

Won't complete sale.                                        Completing the sale easier.

because i am doing the survey                               no                                ejtredd@yahoo.com

the one I'm looking for is not
on sale yet                                                                                   kevan11@hotmail.com

                                                                                              marisshake@yahoo.com
no tickets




ForeSee Results, Inc. Confidential                                              544                                  Satisfaction Performance Report
Date Created: 06/01/2010




                                                                   1. in the "results of a search"
                                                                   page, please SEPARATE the
                                                                   results more clearly or make
                                                                   DATE VERY DISTINCT.
                                                                   Similar events come up one
                                                                   after the other, and it's easy to
                                                                   confuse or assume two events
                                                                   will be on the same day (For
                                                                   example, galaxy plays on
                                                                   06/05 at 5 pm and Chivas
                                                                   plays at the same place on
                                                                   06/26 at 7:30 and at a quick
                                                                   glance, I thought both games
                                                                   were on the same night so I
                                                                   wrote an email reporting that,
                                                                   and luckily I double checked
                                                                   and corrected the mistake on
                                                                   the dates.
Tickets are for myself and 2
other people so I needed to                                        Also, the look of the site is
send them the information and                                      pretty plain and "not cool".
I'm waiting for their                                              Simple is ALWAYS GOOD,
confirmation before I purchase                                     but a lot of white space doesn't
the tickets.                                                       necessarily mean GOOD.           aikoalegria@gmail.com
tickets and seats available not                                    sell tickets early , first come
showing                                                            first serve.No presale



                                                                   Make it more clear when
                                                                   tickets will arrive. Upon
                                                                   ordering tickets, Ticketmaster
                                                                   stated I would recieve tix w/in
                                                                   10 or so days. NOW, I read I
                                                                   may not receive my tickets
                                                                   until 48 hours prior to the
                                                                   concert! WHich one is it??? If
                                                                   I had known this, I probably
...still waiting on the other                                      would NOT have used
purchase I made...                                                 Ticketmaster!                   agnesberry@hotmail.com
                                                                   Try being honest with your
                                     We have to play your scam!!   customers.                      pegbrian3112@comcast.net
i will tell u later


ForeSee Results, Inc. Confidential                                                      545                                   Satisfaction Performance Report
Date Created: 06/01/2010




Either the tickets were
unavailabe or I didn't navigate                                Be specific as to why one is
your site correctly.                                           not able to buy tickets.            ms1428@aol.com




No results showed up; just
error messages.
Will later.                                                                                   seabrze467@gmail.com
                                                               The seating chart was very
Not intending on purchasing                                    confusing. But other than that
tickets at this time                                           the site was wonderful         kari.a.laflam@hitchcock.org
didnt find what I wanted
already made purchase from                                     earlier notification of events on
site for tickets                     ease of getting tickets   web

                                                               Make better seats available at warren.tinker@tinkerequipmen
No decent seats available                                      a higher price.                t.com
no tickets available
                                                               not as many questions--keep it
                                                               under 10 questions




                                                               as above                            denlin0@sio.midco.net
uncertain                                                                                          rbhands1153@yahoo.com




Can´t get the seats I want.




ForeSee Results, Inc. Confidential                                                  546                                      Satisfaction Performance Report
Date Created: 06/01/2010


                                     no I love it. I usually come on
                                     this site after seeing or hearing
                                     about an event so I can check
                                     the prices. I then go to the
                                     local tickmaster a make my
just browsing                        purchase.                         mscharleston@hotmail.com
Still waiting.                       N/A
just browsing




                                     The ability to choose your
                                     seats, I'd like for mine to be
                                     better than that.                piggywentmooo@yahoo.com


Cost too much, 25.00 for each
ticket is out of line, will drive
then buy Pot luck seating, I
know, I am 64 cash is tight                                           prpp@comcast.net
                                     Your tickets are not always
                                     avaialble at the time of
                                     purchase. that is a pain. Your
I already purchased tickets          fees are exorbitant.




ForeSee Results, Inc. Confidential                        547                                     Satisfaction Performance Report
Date Created: 06/01/2010




                                     have better seat choices. I
                                     belong to numerous fan clubs
                                     so I can get better seat
                                     choices yet only when I use
                                     Ticketmaster are my seats not
                                     good. I am always
                                     disappointed when I find out I
                                     have to go through
                                     Ticketmaster for a presale.
                                     Brokers are allowed to buy all
                                     of the good seats first. The
sold out                             resell them for huge profits.  srussell4@comcast.net

checking on prices at this time                                        ted.alcantar@comcast.net
had to change password then
this survey popped up                stop putting up surveys

I could not find my event            NO                                Bajemz24@hotmail.com

no0 good tix left
because the event is not listed
yet (vicente fernandez in
dallas tx
                                                                       neenig@cox.net
not ready to buy
no tickets available

                                     Lugar Donde podria aver sin
                                     pudieramos Pagar Como una
Porque no tengo targeta de           tienda Qué nos suggieran o
credito Por ESO y no puedo           sin banco párr Los Que No
"Comprar Boletos párr hacistir       contamos Con targeta de
al concierto Que quiero              credito                           crys_taylor13@hotmail.com


the band isnt coming to cali         no


It was not my goal.

                                                                       arnoldjwomakjr@hotmail.cm
prior committments on dates
chelsea handler is performing        ability to select a section for
in my area                           seat availability                 jforsey23@comcast.net


ForeSee Results, Inc. Confidential                         548                                     Satisfaction Performance Report
Date Created: 06/01/2010


                                     nope


Not on sales yet
not ready to commit
funds availableity                                                    tayers0007@kctcs.edu

                                     when an event is sold out ...
                                     say "sold Out". if we're going
                                     to pay outrageous prices for
because the event was sold           your shit service, why do you
out. but you couldn't just say it    waste our time? fuck you. I      seanthomasbrady1@yahoo.co
was sold out. assholes.              hate Ticketmaster.               m
Printing off tickets frmo a
previous purchase
Just wanted to know when
wicxs would go on sale




ForeSee Results, Inc. Confidential                       549                                      Satisfaction Performance Report
Date Created: 06/01/2010




                 Satisfaction
    Date                                       os               site              locale           sessionid
                    Score


 05/01/2010            96            Windows        ticketmaster.com         en            1272685704625_460979

 05/01/2010            11            Windows        ticketmaster.com         en            1272686964953_23535



 05/01/2010           100            Windows        ticketmaster.com         en            1272687237206_256674




 05/01/2010            74            Windows        ticketmaster.com         en            1271475570882_730281



 05/01/2010            70            Windows        ticketmaster.com         en            1272688592953_758455

 05/01/2010           100            Windows        ticketmaster.com         en            1272691141680_608150


 05/01/2010            93            Windows        ticketmaster.com         en            1272689880632_663368

 05/01/2010           100            Windows        ticketmaster.com         en            1272693650767_335316



 05/01/2010            74            Windows        ticketmaster.com         en            1272693925625_405077



 05/01/2010            67            Mac            ticketmaster.com         en            1272695051881_932941




ForeSee Results, Inc. Confidential                                     550                           Satisfaction Performance Report
Date Created: 06/01/2010




 05/01/2010            11            Mac       ticketmaster.com         en   1272699334273_916592


 05/01/2010            78            Windows   ticketsnow.com           en   1272698899121_850110


 05/01/2010            56            Windows   ticketmaster.com         en   1272701687982_157604




 05/01/2010            89            Mac       ticketmaster.com         en   1272706921103_516016

 05/01/2010             0            Windows   ticketmaster.com         en   1272708202295_226176

 05/01/2010            89            Windows   ticketmaster.com         en   1272707245000_740138




 05/01/2010            85            Windows   ticketmaster.com         en   1272709016262_205733

 05/01/2010            85            Windows   ticketmaster.com         en   1272707063147_98360

 05/01/2010            44            Windows   ticketmaster.com         en   1272702262988_330274

 05/01/2010            11            Windows   ticketmaster.com         en   1272712281280_737282


 05/01/2010            78            Mac       ticketmaster.com         en   1272712532428_28593

 05/01/2010           100            Windows   ticketmaster.com         en   1272714261574_36740

 05/01/2010            70            Windows   ticketmaster.com         en   1272714495750_36824




 05/01/2010             0            Mac       ticketmaster.com         en   1272734287647_821047

 05/01/2010            96            Windows   ticketmaster.com         en   1272734947880_537894




ForeSee Results, Inc. Confidential                                551                  Satisfaction Performance Report
Date Created: 06/01/2010




 05/01/2010            89            Windows   ticketmaster.com         en   1272693848531_893823

 05/01/2010            89            Windows   ticketmaster.com         en   1272738347796_50602




 05/01/2010            37            Windows   ticketmaster.com         en   1272727350140_642034

 05/01/2010            78            Windows   ticketmaster.com         en   1272739380238_438731

 05/01/2010            96            Windows   ticketmaster.com         en   1272738641064_91720

 05/01/2010           100            Windows   ticketmaster.com         en   1272740168281_939265


 05/01/2010           100            Windows   ticketmaster.com         en   1272747189890_137873


 05/01/2010            78            Windows   ticketmaster.com         en   1272744197692_885612

 05/01/2010             0            Windows   ticketmaster.com         en   1272741450137_872318


 05/01/2010            11            Windows   ticketmaster.com         en   1272744908566_400699




 05/01/2010            33            Windows   ticketmaster.com         en   1272745396037_154585

 05/01/2010            52            Mac       ticketmaster.com         en   1272744144090_131403


 05/01/2010           100            Windows   ticketmaster.com         en   1272742580218_23476

 05/01/2010            70            Mac       ticketmaster.com         en   1272739434510_114885




 05/01/2010           100            Windows   ticketmaster.com         en   1272744828338_719910




ForeSee Results, Inc. Confidential                                552                  Satisfaction Performance Report
Date Created: 06/01/2010




 05/01/2010           100            Windows   ticketmaster.com         en   1272746272484_476660

 05/01/2010           100            Windows   ticketmaster.com         en   1272746178378_200001

 05/01/2010            67            Windows   ticketmaster.com         en   1272746301531_570355


 05/01/2010             0            Windows   ticketmaster.com         en   1272741282939_598813

 05/01/2010            89            Mac       ticketmaster.com         en   1272747250295_137840




 05/01/2010            56            Windows   getmein.com              en   1272746775236_143202



 05/01/2010            78            Windows   ticketmaster.com         en   1272750598630_920370




 05/01/2010            67            Windows   ticketmaster.com         en   1272758910203_758894


 05/01/2010            56            Windows   ticketmaster.com         en   1272752910855_647188

 05/01/2010            37            Windows   ticketmaster.com         en   1272748872970_914868

 05/01/2010           100            Windows   ticketmaster.com         en   1272754211059_259339

 05/01/2010           100            Windows   ticketmaster.com         en   1272743845707_646401



 05/01/2010            85            Windows   ticketmaster.com         en   1272752152785_627781

 05/01/2010            89            Windows   ticketmaster.com         en   1272751219886_644738




ForeSee Results, Inc. Confidential                                553                  Satisfaction Performance Report
Date Created: 06/01/2010




 05/01/2010            78            Windows   ticketmaster.com         en   1272753452968_742705


 05/01/2010            56            Windows   ticketsnow.com           en   1272755843312_974023



 05/01/2010            15            Windows   ticketmaster.com         en   1272759916773_319369

 05/01/2010            26            Windows   ticketmaster.com         en   1272756758979_813392



 05/01/2010            52            Windows   ticketmaster.com         en   1272760575639_293172

 05/01/2010            41            Mac       ticketmaster.com         en   1272761604827_131134

 05/01/2010            33            Windows   ticketmaster.com         en   1272762375077_86188

 05/01/2010             0            Windows   ticketmaster.com         en   1130544380837_735939

 05/01/2010            78            Windows   ticketmaster.com         en   1272762550109_460535




 05/01/2010             7            Windows   ticketmaster.com         en   1272761298139_595

 05/01/2010             0            Windows   ticketmaster.com         en   1272697796303_816061




 05/01/2010            30            Windows   ticketmaster.com         en   1272766556680_292100

 05/01/2010            18            Mac       ticketmaster.com         en   1272766291905_171064


 05/01/2010            89            Windows   ticketmaster.com         en   1272767000078_146887

 05/01/2010            81            Windows   ticketmaster.com         en   1272767311567_854063




ForeSee Results, Inc. Confidential                                554                  Satisfaction Performance Report
Date Created: 06/01/2010




 05/01/2010            78            Windows   ticketmaster.com         en   1272759726710_42170

 05/01/2010            37            Windows   ticketmaster.com         en   1272768719977_939334



 05/01/2010            85            Windows   ticketmaster.com         en   1272769267241_161004




 05/01/2010            70            Windows   ticketmaster.com         en   1272769615827_507628

 05/01/2010           100            Windows   ticketmaster.com         en   1272768986825_844545

 05/01/2010            96            Mac       ticketmaster.com         en   1272768074552_226524

 05/01/2010           100            Mac       ticketmaster.com         en   1272770812872_634629

 05/02/2010            74            Windows   ticketmaster.com         en   1272771638441_138873




 05/02/2010           100            Windows   ticketmaster.com         en   1272770715065_872409




 05/02/2010            15            Windows   ticketmaster.com         en   1272772936852_773201




ForeSee Results, Inc. Confidential                                555                  Satisfaction Performance Report
Date Created: 06/01/2010




 05/02/2010            63            Windows   ticketmaster.com         en   1272776419921_363519

 05/02/2010             4            Windows   ticketmaster.com         en   1272774062361_975650

 05/02/2010            89            Windows   ticketmaster.com         en   1272779615984_693591




 05/02/2010            33            Mac       ticketmaster.com         en   1272732461773_902665

 05/02/2010           100            Windows   ticketmaster.com         en   1272781227743_509

 05/02/2010           100            Windows   ticketmaster.com         en   1272782107245_883859

 05/02/2010            59            Windows   ticketmaster.com         en   1272784422249_627562




 05/02/2010            41            Windows   ticketmaster.com         en   1272800518413_978150

 05/02/2010            85            Windows   ticketmaster.com         en   1272803966165_841781

 05/02/2010            96            Windows   ticketmaster.com         en   1260384539691_704889

 05/02/2010            67            Windows   ticketmaster.com         en   1272748442134_520513

 05/02/2010            44            Windows   ticketmaster.com         en   1272819825481_973066

 05/02/2010            78            Windows   ticketmaster.com         en   1272822419725_154403

 05/02/2010             0            Windows   ticketmaster.com         en   1272821866906_729711

 05/02/2010            74            Windows   ticketmaster.com         en   1272818138710_118101




 05/02/2010            78            Windows   ticketmaster.com         en   1272826932582_981081




ForeSee Results, Inc. Confidential                                556                  Satisfaction Performance Report
Date Created: 06/01/2010




 05/02/2010            89            Windows   ticketmaster.com         en   1272826369471_239171

 05/02/2010            59            Windows   ticketmaster.com         en   1272827206468_679693




 05/02/2010            11            Windows   ticketmaster.com         en   1272828576091_528967

 05/02/2010            37            Windows   ticketmaster.com         en   1272829349860_19116




 05/02/2010            89            Mac       ticketmaster.com         en   1272830486071_53349

 05/02/2010           100            Windows   ticketmaster.com         en   1272831876192_285826




 05/02/2010            52            Windows   ticketsnow.com           en   1272829348299_159558

 05/02/2010            74            Windows   ticketmaster.com         en   1272821979632_787311

 05/02/2010            63            Mac       ticketmaster.com         en   1272823805403_643088

 05/02/2010            85            Windows   ticketmaster.com         en   1272833692226_98007




 05/02/2010            85            Windows   ticketmaster.com         en   1272835181480_504483


 05/02/2010            78            Windows   ticketmaster.com         en   1272836166483_180292



 05/02/2010            78            Windows   ticketmaster.com         en   1272825678953_769743

 05/02/2010            48            Windows   ticketmaster.com         en   1272831264209_9022


ForeSee Results, Inc. Confidential                                557                  Satisfaction Performance Report
Date Created: 06/01/2010




 05/02/2010            22            Mac       ticketmaster.com         en   1272839394896_830102




 05/02/2010             0            Windows   ticketmaster.com         en   1272839118671_229673

 05/02/2010            89            Windows   ticketmaster.com         en   1272837527184_615087




 05/02/2010            70            Windows   ticketmaster.com         en   1272839258242_555359

 05/02/2010           100            Windows   ticketmaster.com         en   1272840808231_180158



 05/02/2010            89            Windows   ticketmaster.com         en   1272839741026_785118




 05/02/2010            89            Windows   ticketmaster.com         en   1272841898968_286010




 05/02/2010            93            Windows   ticketmaster.com         en   1272840713178_737031

 05/02/2010            93            Windows   ticketmaster.com         en   1272841465005_597349




ForeSee Results, Inc. Confidential                                558                  Satisfaction Performance Report
Date Created: 06/01/2010




 05/02/2010           100            Windows   ticketmaster.com         en   1272842438843_825587

 05/02/2010            59            Mac       ticketmaster.com         en   1272845271339_163118


 05/02/2010            89            Windows   ticketmaster.com         en   1272932098171_123685



 05/02/2010            78            Windows   ticketmaster.com         en   1272845857001_404578

 05/02/2010            85            Windows   ticketmaster.com         en   1272847748406_161896

 05/02/2010            56            Windows   ticketmaster.com         en   1272848126482_914130

 05/02/2010           100            Windows   ticketmaster.com         en   1272842379057_956287


 05/02/2010            78            Windows   ticketmaster.com         en   1272848177712_630847

 05/02/2010           100            Mac       ticketmaster.com         en   1272848109413_777002

 05/02/2010            59            Windows   ticketmaster.com         en   1272848118244_505033

 05/02/2010             0            Windows   ticketmaster.com         en   1272832398375_623447


 05/02/2010            74            Windows   ticketmaster.com         en   1272850314305_393337

 05/02/2010            48            Windows   ticketmaster.com         en   1272849292281_256628


 05/02/2010            78            Windows   ticketmaster.com         en   1272849323349_563231

 05/02/2010           100            Windows   ticketmaster.com         en   1272850758035_286543

 05/02/2010           100            Windows   ticketmaster.com         en   1272832523727_856368




ForeSee Results, Inc. Confidential                                559                  Satisfaction Performance Report
Date Created: 06/01/2010




 05/02/2010             0            Windows   ticketmaster.com         en   1272851288734_707888




 05/02/2010            56            Windows   ticketsnow.com           en   1272755868468_945779

 05/02/2010            63            Windows   ticketmaster.com         en   1272854551577_406137

 05/02/2010           100            Windows   ticketmaster.com         en   1272852166595_65783




 05/02/2010            26            Linux     ticketmaster.com         en   1272855777183_404857


 05/02/2010            30            Windows   ticketmaster.com         en   1272845074241_499906




 05/02/2010            85            Windows   ticketsnow.com           en   1272857755506_292633




 05/02/2010            52            Windows   ticketmaster.com         en   1272857854484_520924

 05/02/2010            85            Windows   ticketmaster.com         en   1272857589677_827317




ForeSee Results, Inc. Confidential                                560                  Satisfaction Performance Report
Date Created: 06/01/2010




 05/02/2010           100            Mac       ticketmaster.com         en   1272857460375_917064


 05/03/2010            89            Windows   ticketmaster.com         en   1272858926275_31479


 05/03/2010            96            Windows   ticketmaster.com         en   1272856979833_916681

 05/03/2010            89            Windows   ticketmaster.com         en   1272858890312_363827

 05/03/2010           100            Windows   ticketmaster.com         en   1272858402011_974771

 05/03/2010            78            Windows   ticketmaster.com         en   1272860473554_886605

 05/03/2010            85            Windows   ticketmaster.com         en   1272860120152_211572




 05/03/2010            44            Windows   ticketsnow.com           en   1272861409323_232944




 05/03/2010            30            Windows   ticketmaster.com         en   1272860347258_729337

 05/03/2010            44            Windows   ticketmaster.com         en   1272862068156_946393

 05/03/2010            15            Windows   ticketmaster.com         en   1272862436330_270726

 05/03/2010            74            Windows   ticketmaster.com         en   1272865441902_410196


 05/03/2010            22            Windows   ticketmaster.com         en   1272865505641_36764

 05/03/2010            33            Mac       ticketmaster.com         en   1272819532768_151153


 05/03/2010            22            Windows   ticketmaster.com         en   1272869396668_145069


ForeSee Results, Inc. Confidential                                561                  Satisfaction Performance Report
Date Created: 06/01/2010




 05/03/2010            74            Windows   ticketmaster.com         en   1272872461306_389052

 05/03/2010             4            Windows   ticketmaster.com         en   1272863366876_112410

 05/03/2010            56            Mac       ticketmaster.com         en   1272872828280_117380


 05/03/2010            96            Windows   ticketmaster.com         en   1272873594389_461145




 05/03/2010            85            Windows   ticketmaster.com         en   1272885665153_275909


 05/03/2010            78            Windows   ticketmaster.com         en   1272883008368_669621




 05/03/2010            93            Windows   ticketmaster.com         en   1272887672395_624879

 05/03/2010           100            Windows   ticketmaster.com         en   1272887605401_71867




 05/03/2010            30            Windows   ticketmaster.com         en   1272885889810_482876


 05/03/2010            89            Windows   ticketmaster.com         en   1272888523497_936636




 05/03/2010            89            Windows   ticketmaster.com         en   1272889564683_908511


 05/03/2010             0            Windows   ticketmaster.com         en   1272894818406_384534




ForeSee Results, Inc. Confidential                                562                  Satisfaction Performance Report
Date Created: 06/01/2010




 05/03/2010            74            Windows   ticketmaster.com         en   1272895803133_467360

 05/03/2010             0            Windows   ticketmaster.com         en   1272905961187_139212




 05/03/2010             4            Windows   ticketmaster.com         en   1272905798847_358820

 05/03/2010           100            Windows   ticketmaster.com         en   1272908486940_137540

 05/03/2010           100            Windows   ticketmaster.com         en   1272908330442_920829


 05/03/2010            89            Windows   ticketmaster.com         en   1272909178156_410622

 05/03/2010           100            Windows   ticketmaster.com         en   1272910247429_4




 05/03/2010            74            Windows   ticketmaster.com         en   1272900007667_245246




 05/03/2010             0            Windows   ticketmaster.com         en   1272825147569_806095




ForeSee Results, Inc. Confidential                                563                  Satisfaction Performance Report
Date Created: 06/01/2010




 05/03/2010            78            Windows   ticketsnow.com           en   1272907816140_549055




 05/03/2010            15            Windows   ticketmaster.com         en   1272911359180_384417



 05/03/2010             0            Windows   ticketmaster.com         en   1272910059845_212526

 05/03/2010             0            Windows   ticketmaster.com         en   1272898121270_974667




 05/03/2010            48            Windows   ticketmaster.com         en   1272911915044_930199


ForeSee Results, Inc. Confidential                                564                  Satisfaction Performance Report
Date Created: 06/01/2010




 05/03/2010            96            Windows   ticketmaster.com         en   1272910475234_780829



 05/03/2010            37            Mac       ticketmaster.com         en   1272898798664_884664


 05/03/2010            11            Windows   ticketmaster.com         en   1272907660698_213898

 05/03/2010            67            Windows   ticketmaster.com         en   1272914802078_866624


 05/03/2010            85            Windows   ticketmaster.com         en   1272915870908_767079

 05/03/2010            41            Windows   ticketmaster.com         en   1272913414878_533021



 05/03/2010            56            Windows   ticketmaster.com         en   1272916711440_572193




 05/03/2010            11            Windows   ticketmaster.com         en   1272912510668_544318



 05/03/2010           100            Windows   ticketmaster.com         en   1272917821074_759384



 05/03/2010            74            Windows   ticketmaster.com         en   1272916928082_720537

 05/03/2010            70            Windows   ticketmaster.com         en   1272916110280_987146

 05/03/2010            59            Windows   ticketmaster.com         en   1272918579218_811889

 05/03/2010            11            Windows   ticketmaster.com         en   1272904727304_690841

 05/03/2010            78            Windows   ticketmaster.com         en   1272910861872_410058

 05/03/2010            37            Mac       ticketmaster.com         en   1272919814433_470493




ForeSee Results, Inc. Confidential                                565                  Satisfaction Performance Report
Date Created: 06/01/2010




 05/03/2010            22            Windows   ticketmaster.com         en   1272921082026_569449

 05/03/2010             7            Windows   ticketmaster.com         en   1272920996194_660582

 05/03/2010            85            Windows   ticketmaster.com         en   1272921558608_614623


 05/03/2010            74            Windows   ticketmaster.com         en   1272921317450_804324

 05/03/2010           100            Windows   ticketmaster.com         en   1272906028861_458502


 05/03/2010            30            Windows   ticketmaster.com         en   1272922524881_253807


 05/03/2010            78            Windows   ticketmaster.com         en   1272922323296_696433



 05/03/2010           100            Windows   ticketmaster.com         en   1272921914035_854285




 05/03/2010            89            Windows   ticketmaster.com         en   1272920989068_454017

 05/03/2010            41            Windows   ticketmaster.com         en   1272891841859_744358

 05/03/2010           100            Windows   ticketmaster.com         en   1272924729683_20201

 05/03/2010            74            Windows   ticketmaster.com         en   1272910238750_226563




 05/03/2010            41            Windows   ticketmaster.com         en   1272923356270_555441

 05/03/2010            85            Windows   ticketmaster.com         en   1272926783093_990618




ForeSee Results, Inc. Confidential                                566                  Satisfaction Performance Report
Date Created: 06/01/2010




 05/03/2010            74            Windows   ticketmaster.com         en   1272923978003_927926




 05/03/2010            89            Windows   ticketmaster.com         en   1272926480168_707660

 05/03/2010            33            Windows   ticketmaster.com         en   1272926018895_703152



 05/03/2010            85            Windows   ticketmaster.com         en   1272926789446_700305


 05/03/2010           100            Windows   ticketmaster.com         en   1272927212333_954291




 05/03/2010            89            Windows   ticketmaster.com         en   1272927022342_977951



 05/03/2010            89            Mac       ticketmaster.com         en   1272928732009_114913


 05/03/2010           100            Windows   ticketmaster.com         en   1272928911097_682581




 05/03/2010           100            Windows   ticketmaster.com         en   1272923383487_761735


 05/03/2010            89            Windows   ticketmaster.com         en   1272929780827_958366




ForeSee Results, Inc. Confidential                                567                  Satisfaction Performance Report
Date Created: 06/01/2010




 05/03/2010            70            Windows   ticketmaster.com         en   1272929974683_826248

 05/03/2010            63            Windows   ticketmaster.com         en   1272928861390_339515

 05/03/2010            56            Windows   ticketmaster.com         en   1272928637953_715915

 05/03/2010            15            Mac       ticketmaster.com         en   1272932159914_572334




 05/03/2010            41            Windows   ticketmaster.com         en   1272932398446_836503


 05/03/2010            19            Windows   ticketmaster.com         en   1272931814284_939953


 05/03/2010            82            Windows   ticketmaster.com         en   1272930573247_599707

 05/03/2010            81            Windows   ticketmaster.com         en   1272933254672_300292




 05/03/2010           100            Windows   ticketmaster.com         en   1272934331888_52533




 05/03/2010            44            Windows   ticketmaster.com         en   1272934183187_312023


 05/03/2010           100            Windows   ticketmaster.ca          en   1272932980072_798052

 05/03/2010             0            Mac       ticketmaster.com         en   1272917421189_709226


ForeSee Results, Inc. Confidential                                568                  Satisfaction Performance Report
Date Created: 06/01/2010




 05/03/2010            15            Windows   ticketmaster.com         en   1272933849320_702983


 05/03/2010            85            Windows   ticketmaster.com         en   1272935102289_939494


 05/03/2010            56            Windows   ticketmaster.com         en   1272936706101_457322

 05/03/2010             0            Mac       ticketmaster.com         en   1272937385241_183791

 05/03/2010           100            Mac       ticketmaster.com         en   1272937898764_604815

 05/03/2010            52            Windows   ticketmaster.com         en   1272938105077_938405




 05/03/2010            78            Windows   ticketmaster.com         en   1272938560031_903145




 05/03/2010            81            Windows   ticketmaster.com         en   1272935749636_421287


 05/03/2010            82            Windows   ticketmaster.com         en   1272938030296_420603


 05/03/2010            96            Windows   ticketmaster.com         en   1272939673046_805400

 05/03/2010            52            Windows   ticketmaster.com         en   1272937607227_66287


 05/03/2010           100            Windows   ticketmaster.com         en   1272937351515_976910

 05/03/2010           100            Windows   ticketmaster.com         en   1272941894109_976254




ForeSee Results, Inc. Confidential                                569                  Satisfaction Performance Report
Date Created: 06/01/2010




 05/03/2010            74            Windows   ticketmaster.com         en   1272941101631_617320




 05/03/2010            81            Windows   ticketmaster.com         en   1272942697420_419639

 05/03/2010            74            Windows   ticketmaster.com         en   1272944107234_132462




 05/03/2010            93            Windows   ticketmaster.com         en   1272943813519_798262



 05/03/2010            11            Windows   ticketmaster.com         en   1272943993084_55621




 05/03/2010            70            Windows   ticketmaster.com         en   1272944114095_133403

 05/04/2010            85            Windows   ticketmaster.com         en   1272946324547_905804

 05/04/2010             4            Windows   ticketmaster.com         en   1272948358556_954244

 05/04/2010            89            Windows   ticketmaster.com         en   1272942823852_973397

 05/04/2010            22            Windows   ticketmaster.com         en   1272950679840_862191



 05/04/2010            78            Windows   ticketmaster.com         en   1272951946261_335553




ForeSee Results, Inc. Confidential                                570                  Satisfaction Performance Report
Date Created: 06/01/2010




 05/04/2010            33            Mac       ticketmaster.com         en   1272952207038_884254



 05/04/2010            70            Windows   ticketmaster.com         en   1272962263595_553476


 05/04/2010            78            Windows   ticketmaster.com         en   1272965745067_57695




 05/04/2010            96            Windows   ticketmaster.com         en   1272905908503_826166

 05/04/2010            67            Windows   ticketmaster.com         en   1272972714360_840817

 05/04/2010            78            Windows   ticketmaster.com         en   1272978864064_222410

 05/04/2010            52            Windows   ticketmaster.com         en   1272980222730_937957




 05/04/2010            89            Windows   ticketmaster.com         en   1272978725606_452628

 05/04/2010            44            Windows   ticketmaster.com         en   1272992989144_810393

 05/04/2010            93            Windows   ticketmaster.com         en   1272995683666_795196

 05/04/2010            44            Windows   ticketmaster.com         en   1272991602842_323124


 05/04/2010           100            Windows   ticketmaster.com         en   1272996168900_140810

 05/04/2010             0            Windows   ticketmaster.com         en   1272995797734_709886

 05/04/2010            96            Windows   ticketmaster.com         en   1272997102595_523665

 05/04/2010            93            Windows   ticketmaster.com         en   1272999113682_587655

 05/04/2010            89            Windows   ticketmaster.com         en   1272999982522_855550




ForeSee Results, Inc. Confidential                                571                  Satisfaction Performance Report
Date Created: 06/01/2010




 05/04/2010           100            Windows   ticketmaster.com         en   1273001323200_194439

 05/04/2010           100            Windows   ticketmaster.com         en   1273007387796_878248

 05/04/2010             7            Windows   ticketmaster.com         en   1273002205142_435272

 05/04/2010           100            Windows   ticketmaster.com         en   1273001406970_865822

 05/04/2010            22            Windows   ticketmaster.com         en   1273004263796_59516




 05/04/2010            96            Windows   ticketmaster.com         en   1273003384176_705645

 05/04/2010            85            Windows   ticketmaster.com         en   1273003703751_591233

 05/04/2010            74            Windows   ticketmaster.com         en   1273005840420_194951

 05/04/2010             0            Mac       ticketmaster.com         en   1273005225847_945872


 05/04/2010            56            Windows   ticketmaster.com         en   1273007541596_229630

 05/04/2010            93            Windows   ticketmaster.com         en   1273001323130_164286




 05/04/2010            78            Windows   ticketmaster.com         en   1273011075409_926278



 05/04/2010             0            Windows   ticketmaster.com         en   1273011328476_128749

 05/04/2010           100            Windows   ticketmaster.com         en   1273011566652_549865



 05/04/2010            96            Windows   ticketmaster.com         en   1273013401853_52527


ForeSee Results, Inc. Confidential                                572                  Satisfaction Performance Report
Date Created: 06/01/2010




 05/04/2010           100            Windows   ticketmaster.com         en   1273014440763_120524

 05/04/2010             7            Windows   ticketmaster.com         en   1273014353192_212447



 05/04/2010           100            Mac       ticketmaster.com         en   1273014915269_903936

 05/04/2010            85            Windows   ticketmaster.com         en   1273015111593_900978


 05/04/2010           100            Windows   ticketmaster.com         en   1273019591871_180316


 05/04/2010             0            Windows   ticketsnow.com           en   1273020995309_860755

 05/04/2010            89            Windows   ticketmaster.com         en   1273020279175_709993



 05/04/2010           100            Mac       ticketmaster.com         en   1273020432318_264620

 05/04/2010            82            Windows   ticketmaster.com         en   1273022818203_18489




 05/04/2010            70            Windows   ticketmaster.com         en   1273028361847_524733




 05/04/2010            70            Windows   ticketmaster.ca          en   1273026455215_396439




 05/04/2010            78            Windows   ticketmaster.com         en   1273026470007_732309

 05/04/2010            70            Windows   ticketmaster.com         en   1273025101733_298270


ForeSee Results, Inc. Confidential                                573                  Satisfaction Performance Report
Date Created: 06/01/2010




 05/04/2010            70            Windows   ticketmaster.com         en   1273026718484_941016




 05/04/2010           100            Windows   ticketmaster.com         en   1273029443493_622462




 05/05/2010           100            Mac       ticketmaster.com         en   1273028648194_514973


 05/05/2010           100            Windows   ticketsnow.com           en   1273031648220_269223

 05/05/2010             0            Windows   ticketmaster.com         en   1272999348015_344414

 05/05/2010            48            Windows   ticketmaster.com         en   1273034678530_406253


 05/05/2010           100            Windows   ticketmaster.com         en   1273034815654_603972




 05/05/2010            45            Windows   ticketmaster.com         en   1273037651125_117741




 05/05/2010            78            Windows   ticketmaster.com         en   1273042335510_104754

 05/05/2010           100            Windows   ticketmaster.com         en   1273057709953_931758



 05/05/2010            81            Windows   ticketmaster.com         en   1273058700759_196410

 05/05/2010           100            Windows   ticketmaster.com         en   1273059490471_777865

 05/05/2010            70            Windows   ticketmaster.com         en   1273014887634_229675




ForeSee Results, Inc. Confidential                                574                  Satisfaction Performance Report
Date Created: 06/01/2010




 05/05/2010             0            Windows   ticketmaster.com         en   1273060563500_74641

 05/05/2010            70            Windows   ticketmaster.com         en   1273059513905_147950



 05/05/2010           100            Windows   ticketmaster.com         en   1273079371641_283255

 05/05/2010           100            Windows   ticketmaster.com         en   1273079711525_672763

 05/05/2010            89            Mac       ticketmaster.com         en   1273080266550_340446

 05/05/2010            70            Windows   ticketmaster.com         en   1273082130491_316412

 05/05/2010            89            Windows   ticketmaster.com         en   1273082916093_490889




 05/05/2010            82            Windows   ticketmaster.com         en   1273078562375_853024

 05/05/2010            78            Windows   ticketmaster.com         en   1273065608034_785256



 05/05/2010            44            Windows   ticketsnow.com           en   1273083600017_225449


 05/05/2010            48            Windows   ticketmaster.com         en   1273085543753_523890


 05/05/2010            78            Windows   ticketmaster.com         en   1273069936776_82199

 05/05/2010            33            Windows   ticketmaster.com         en   1273082838505_294612

 05/05/2010            15            Windows   ticketmaster.com         en   1273086534445_463456




ForeSee Results, Inc. Confidential                                575                  Satisfaction Performance Report
Date Created: 06/01/2010




 05/05/2010             7            Windows   ticketmaster.com         en   1273085671042_745528




 05/05/2010            85            Windows   ticketmaster.com         en   1273086608075_590272

 05/05/2010            89            Windows   ticketmaster.com         en   1273098290424_938604

 05/05/2010            41            Windows   ticketmaster.com         en   1273087127203_297348

 05/05/2010            41            Windows   ticketmaster.com         en   1273087582601_253646


 05/05/2010            55            Windows   ticketmaster.com         en   1273086729241_678889

 05/05/2010            41            Windows   ticketmaster.com         en   1273087170955_961476


 05/05/2010             0            Mac       ticketmaster.com         en   1273088029466_575725




 05/05/2010            78            Windows   ticketmaster.com         en   1273090267832_915784

 05/05/2010            89            Windows   ticketmaster.com         en   1273090463220_570705

 05/05/2010             0            Windows   ticketmaster.com         en   1273089432000_627157

 05/05/2010            85            Mac       ticketmaster.com         en   1273085998738_496687

 05/05/2010            63            Windows   ticketmaster.com         en   1273090735393_514578

 05/05/2010            82            Windows   ticketmaster.com         en   1273089793060_507827

 05/05/2010            78            Windows   ticketmaster.com         en   1273089458174_649580




ForeSee Results, Inc. Confidential                                576                  Satisfaction Performance Report
Date Created: 06/01/2010




 05/05/2010            85            Mac       ticketmaster.com         en   1273092194773_30781

 05/05/2010             0            Mac       ticketmaster.com         en   1273091813783_662482




 05/05/2010            81            Windows   ticketmaster.com         en   1273093393794_984051


 05/05/2010            67            Windows   ticketmaster.com         en   1273091802045_785756




 05/05/2010            78            Windows   ticketmaster.com         en   1273093068759_621977



 05/05/2010             0            Mac       ticketmaster.com         en   1273095992514_673452


 05/05/2010            78            Windows   ticketmaster.com         en   1273093431693_840876



 05/05/2010            59            Windows   ticketmaster.com         en   1273097633575_83187

 05/05/2010            70            Windows   ticketmaster.com         en   1273099843352_200989

 05/05/2010            85            Windows   ticketmaster.com         en   1273102501390_291574


 05/05/2010            70            Windows   ticketmaster.com         en   1273098109662_886185

 05/05/2010            96            Windows   ticketmaster.com         en   1273101230115_358810




ForeSee Results, Inc. Confidential                                577                  Satisfaction Performance Report
Date Created: 06/01/2010




 05/05/2010            78            Windows   ticketmaster.com         en   1273114058113_839469


 05/05/2010            89            Windows   ticketmaster.com         en   1273103891786_873494

 05/05/2010             0            Windows   ticketmaster.com         en   1273103598044_173922

 05/05/2010           100            Windows   ticketmaster.com         en   1273104718645_211817

 05/05/2010            11            Windows   ticketmaster.com         en   1273104555109_647574

 05/05/2010            63            Windows   ticketmaster.com         en   1273104534690_778444




 05/05/2010            96            Windows   ticketmaster.com         en   1273105824427_416967

 05/05/2010            67            Mac       ticketmaster.com         en   1273105492177_781053

 05/05/2010           100            Windows   ticketmaster.com         en   1273106110265_367486

 05/05/2010           100            Windows   ticketmaster.com         en   1273105098819_396978

 05/05/2010            70            Windows   ticketmaster.com         en   1273108278249_498960




ForeSee Results, Inc. Confidential                                578                  Satisfaction Performance Report
Date Created: 06/01/2010




 05/05/2010             0            Mac       ticketmaster.com         en   1273088844801_195196

 05/05/2010            63            Windows   ticketmaster.com         en   1273108582109_843488



 05/05/2010            33            Windows   ticketmaster.com         en   1273109107934_729605

 05/05/2010            82            Windows   ticketmaster.com         en   1273107339091_310699

 05/05/2010           100            Windows   ticketmaster.com         en   1273097320546_410983


 05/05/2010            85            Windows   ticketmaster.com         en   1273110147605_607849

 05/05/2010            33            Windows   ticketmaster.com         en   1273106025077_65339

 05/05/2010            67            Mac       ticketmaster.com         en   1273110918941_19148




 05/05/2010           100            Windows   ticketsnow.com           en   1273110989812_617469

 05/05/2010           100            Windows   ticketmaster.com         en   1273111675847_503238




 05/05/2010            89            Windows   ticketmaster.com         en   1273111527887_264037


 05/05/2010            37            Windows   ticketmaster.com         en   1273111203535_970937


ForeSee Results, Inc. Confidential                                579                  Satisfaction Performance Report
Date Created: 06/01/2010




 05/05/2010            56            Windows   ticketmaster.com         en   1273104908677_110109



 05/05/2010            55            Windows   ticketmaster.com         en   1273114571998_673492

 05/05/2010            85            Windows   ticketmaster.com         en   1273116417250_563084


 05/05/2010            85            Windows   ticketmaster.com         en   1273117045130_396597

 05/06/2010             0            Windows   ticketmaster.com         en   1273112804801_699282




 05/06/2010            89            Mac       ticketmaster.com         en   1273093658416_247158

 05/06/2010             0            Mac       ticketmaster.com         en   1273117701317_475392

 05/06/2010            89            Mac       ticketmaster.com         en   1273117972889_891995



 05/06/2010            93            Mac       ticketmaster.com         en   1273120534077_284504

 05/06/2010            48            Windows   ticketmaster.com         en   1273117959754_166974




 05/06/2010            56            Windows   ticketmaster.com         en   1273125630730_392661

 05/06/2010            89            Windows   ticketmaster.com         en   1273126310915_626194

 05/06/2010            89            Windows   ticketmaster.com         en   1273143073000_341385


 05/06/2010           100            Windows   ticketmaster.com         en   1273143432976_868001


ForeSee Results, Inc. Confidential                                580                  Satisfaction Performance Report
Date Created: 06/01/2010




 05/06/2010            86            Windows   ticketmaster.com         en   1273146353045_881781

 05/06/2010            89            Windows   ticketmaster.com         en   1273146217425_637548


 05/06/2010            33            Windows   ticketmaster.com         en   1273148446631_999551

 05/06/2010           100            Windows   ticketmaster.com         en   1273107960859_623777

 05/06/2010           100            Windows   ticketmaster.com         en   1273165001528_817477

 05/06/2010            37            Windows   ticketmaster.com         en   1273103103453_225484


 05/06/2010            71            Windows   ticketmaster.com         en   1273167206670_671739

 05/06/2010            74            Mac       ticketmaster.com         en   1273168712960_12537

 05/06/2010            70            Windows   ticketmaster.com         en   1273168047836_670719


 05/06/2010            67            Windows   ticketmaster.com         en   1273169056102_604134




 05/06/2010           100            Windows   ticketmaster.com         en   1273169415921_793360


 05/06/2010            85            Windows   ticketmaster.com         en   1273170292686_412660


 05/06/2010            78            Windows   ticketsnow.com           en   1273170077176_463662


 05/06/2010            41            Windows   ticketmaster.com         en   1273170677850_826445




 05/06/2010            44            Windows   ticketmaster.com         en   1273172424796_684580




ForeSee Results, Inc. Confidential                                581                  Satisfaction Performance Report
Date Created: 06/01/2010




 05/06/2010           100            Windows   ticketsnow.com           en   1273171883156_427974

 05/06/2010           100            Windows   ticketmaster.com         en   1273172483738_610165

 05/06/2010            93            Windows   ticketmaster.com         en   1273172370674_313032

 05/06/2010           100            Mac       ticketmaster.com         en   1273173805039_256383

 05/06/2010           100            Windows   ticketmaster.com         en   1273175527304_940110

 05/06/2010            89            Windows   ticketmaster.com         en   1273174793781_49101


 05/06/2010           100            Windows   ticketmaster.com         en   1273175800616_109722




 05/06/2010           100            Windows   ticketmaster.com         en   1273170537546_991012


 05/06/2010             4            Windows   ticketmaster.com         en   1273175774968_147844




 05/06/2010           100            Windows   ticketmaster.com         en   1273177504015_524781

 05/06/2010            67            Windows   ticketmaster.com         en   1273176050860_86387


 05/06/2010           100            Windows   ticketmaster.com         en   1273176813993_291085

 05/06/2010            30            Windows   ticketmaster.com         en   1273163204462_111915

 05/06/2010           100            Mac       ticketmaster.com         en   1273174332142_121067


 05/06/2010            78            Windows   ticketmaster.com         en   1273180560076_148949


ForeSee Results, Inc. Confidential                                582                  Satisfaction Performance Report
Date Created: 06/01/2010




 05/06/2010            89            Windows   ticketmaster.com         en   1273181353413_536114


 05/06/2010            78            Windows   ticketmaster.com         en   1273181699958_651817

 05/06/2010            67            Windows   ticketmaster.com         en   1273181132625_843914

 05/06/2010            52            Windows   ticketmaster.com         en   1273180709806_801639

 05/06/2010            82            Windows   ticketmaster.com         en   1273184884427_538307

 05/06/2010           100            Windows   ticketmaster.com         en   1273185213543_488937

 05/06/2010            41            Windows   ticketmaster.com         en   1273185725520_508261

 05/06/2010            89            Windows   ticketmaster.com         en   1273184545070_984566

 05/06/2010            74            Windows   ticketmaster.com         en   1273184950072_295572

 05/06/2010            67            Windows   ticketmaster.com         en   1273186058641_195933


 05/06/2010            63            Windows   ticketmaster.com         en   1273185634345_432921

 05/06/2010           100            Windows   ticketmaster.com         en   1273184662171_552904

 05/06/2010            82            Windows   ticketmaster.com         en   1273188317326_796544

 05/06/2010            70            Windows   ticketmaster.com         en   1273102998631_283455

 05/06/2010             0            Windows   ticketmaster.com         en   1273189294390_856669



 05/06/2010            96            Windows   ticketmaster.com         en   1273110479810_38727



 05/06/2010            81            Windows   ticketmaster.com         en   1273193613656_250064




ForeSee Results, Inc. Confidential                                583                  Satisfaction Performance Report
Date Created: 06/01/2010




 05/06/2010            78            Windows   ticketmaster.com         en   1273193062771_365333

 05/06/2010            85            Windows   ticketmaster.com         en   1273194654222_864201


 05/06/2010            78            Windows   ticketmaster.com         en   1273194333465_936090

 05/06/2010            93            Windows   ticketmaster.com         en   1273195084421_97266

 05/06/2010            89            Windows   ticketmaster.com         en   1273195223864_418363

 05/06/2010            96            Windows   ticketmaster.com         en   1273195536942_462201

 05/06/2010            22            Windows   ticketmaster.com         en   1273196019301_768732


 05/06/2010            82            Windows   ticketmaster.com         en   1273196978092_211663


 05/06/2010           100            Windows   ticketmaster.com         en   1273197408672_766117

 05/06/2010            85            Windows   ticketmaster.com         en   1273197997703_987441

 05/06/2010            81            Mac       ticketmaster.com         en   1273198401923_373094

 05/06/2010            96            Windows   ticketmaster.com         en   1273208381875_646224


 05/06/2010            70            Mac       ticketmaster.com         en   1273197239817_529127

 05/06/2010            19            Mac       ticketmaster.com         en   1273197923820_828153


 05/06/2010            56            Windows   ticketmaster.com         en   1273196795204_401201




 05/06/2010           100            Windows   ticketmaster.com         en   1273199685445_54763

 05/06/2010            78            Windows   ticketmaster.com         en   1273202141892_266109




ForeSee Results, Inc. Confidential                                584                  Satisfaction Performance Report
Date Created: 06/01/2010




 05/06/2010            96            Windows   ticketmaster.com         en   1273199834438_742697

 05/06/2010            37            Windows   ticketmaster.com         en   1273203335018_643112




 05/06/2010            70            Mac       ticketmaster.com         en   1273183645440_349456

 05/07/2010            96            Windows   ticketmaster.com         en   1273204685684_629870



 05/07/2010            78            Windows   ticketmaster.com         en   1273176377078_191918


 05/07/2010            89            Windows   ticketsnow.com           en   1273205860734_547114




 05/07/2010            56            Windows   ticketmaster.com         en   1273206949855_87230


 05/07/2010            60            Windows   ticketmaster.com         en   1273207142480_651997

 05/07/2010            85            Windows   ticketmaster.com         en   1273205008156_531781




 05/07/2010            52            Windows   ticketmaster.com         en   1273207564452_485005

 05/07/2010            30            Windows   ticketmaster.com         en   1273209975053_107260




ForeSee Results, Inc. Confidential                                585                  Satisfaction Performance Report
Date Created: 06/01/2010




 05/07/2010            52            Windows   ticketmaster.com         en   1273208861390_517834

 05/07/2010            56            Windows   ticketmaster.com         en   1273183040784_600960

 05/07/2010            41            Windows   ticketmaster.com         en   1273178369437_810937




 05/07/2010             0            Windows   ticketsnow.com           en   1273213845161_414369

 05/07/2010            74            Windows   ticketmaster.com         en   1273215517052_271776

 05/07/2010            93            Windows   ticketmaster.com         en   1273228988633_947630




 05/07/2010           100            Windows   ticketmaster.com         en   1273228687640_942134

 05/07/2010           100            Windows   ticketmaster.com         en   1273231022546_592937

 05/07/2010           100            Windows   ticketmaster.com         en   1273232686286_726671


 05/07/2010            89            Windows   ticketmaster.com         en   1273235345848_787127




 05/07/2010            96            Windows   ticketmaster.com         en   1273235385034_651860

 05/07/2010           100            Windows   ticketmaster.com         en   1273236108352_902650


ForeSee Results, Inc. Confidential                                586                  Satisfaction Performance Report
Date Created: 06/01/2010




 05/07/2010           100            Windows   ticketmaster.com         en   1273236548064_58068

 05/07/2010            63            Mac       ticketmaster.com         en   1273238591872_187358


 05/07/2010            93            Windows   ticketmaster.com         en   1273252321431_877135

 05/07/2010            19            Windows   ticketmaster.com         en   1273252439312_624404

 05/07/2010            15            Windows   ticketmaster.com         en   1273252921796_951963

 05/07/2010            74            Mac       ticketmaster.com         en   1273254006695_457773

 05/07/2010            67            Windows   ticketmaster.com         en   1273255001461_798963


 05/07/2010            81            Mac       ticketmaster.com         en   1273255684602_852999

 05/07/2010           100            Windows   ticketmaster.com         en   1273256101225_442150

 05/07/2010            41            Windows   ticketmaster.com         en   1273257484281_330495




 05/07/2010            59            Windows   ticketmaster.com         en   1273254731904_10958

 05/07/2010            93            Windows   ticketmaster.com         en   1273257463111_206717

 05/07/2010            52            Mac       ticketmaster.com         en   1273259242004_764843




 05/07/2010           100            Windows   ticketmaster.com         en   1273258432119_678404




ForeSee Results, Inc. Confidential                                587                  Satisfaction Performance Report
Date Created: 06/01/2010




 05/07/2010             0            Windows   ticketmaster.com         en   1273260517555_827534




 05/07/2010            89            Windows   ticketmaster.com         en   1273253781765_175025


 05/07/2010           100            Windows   ticketmaster.com         en   1273261702835_975434



 05/07/2010            85            Mac       ticketmaster.com         en   1273262540582_306438

 05/07/2010            78            Windows   ticketmaster.com         en   1273262299357_540627

 05/07/2010            48            Windows   ticketmaster.com         en   1273262627468_720915

 05/07/2010           100            Windows   ticketmaster.com         en   1273243467034_74586




 05/07/2010            60            Windows   ticketmaster.com         en   1273262598718_5618

 05/07/2010            78            Windows   ticketmaster.com         en   1273262939656_581150

 05/07/2010            34            Windows   ticketmaster.com         en   1273264405287_745717

 05/07/2010           100            Windows   ticketmaster.com         en   1273263625244_683950




 05/07/2010            70            Windows   ticketmaster.com         en   1273263104378_943822




ForeSee Results, Inc. Confidential                                588                  Satisfaction Performance Report
Date Created: 06/01/2010




 05/07/2010            56            Windows   ticketmaster.com         en   1273263550016_732167

 05/07/2010            40            Windows   ticketmaster.com         en   1273265075471_484086

 05/07/2010            89            Windows   ticketmaster.com         en   1273265238615_339179


 05/07/2010            48            Windows   ticketmaster.com         en   1273266876184_477754

 05/07/2010            22            Windows   ticketmaster.com         en   1273266763508_396646




 05/07/2010            59            Windows   ticketmaster.com         en   1273267891210_391717


 05/07/2010            74            Windows   ticketmaster.com         en   1273267694001_838471

 05/07/2010           100            Windows   ticketmaster.com         en   1273266617281_328622

 05/07/2010            78            Windows   ticketmaster.com         en   1273266762461_837749

 05/07/2010           100            Windows   ticketmaster.com         en   1273260218772_327782

 05/07/2010            93            Windows   ticketmaster.com         en   1273270985647_50881




 05/07/2010            52            Windows   ticketmaster.com         en   1273270263912_724349

 05/07/2010            89            Windows   ticketmaster.com         en   979373714929_346567

 05/07/2010            71            Mac       ticketmaster.com         en   1273272871524_742733




ForeSee Results, Inc. Confidential                                589                  Satisfaction Performance Report
Date Created: 06/01/2010




 05/07/2010            56            Windows   ticketmaster.com         en   1273270730411_585532

 05/07/2010            89            Windows   ticketmaster.com         en   1273273588121_883366

 05/07/2010            78            Windows   ticketmaster.com         en   1273273918375_266179

 05/07/2010            71            Windows   ticketmaster.com         en   1273273949148_560294

 05/07/2010            59            Mac       ticketmaster.com         en   1273273209588_585910

 05/07/2010            96            Windows   ticketmaster.com         en   1273277971835_517213



 05/07/2010           100            Windows   ticketmaster.com         en   1273277389617_988310




 05/07/2010            78            Mac       ticketmaster.com         en   1273274374303_964842




 05/07/2010            96            Windows   ticketmaster.com         en   1273278036904_475696




 05/07/2010             0            Windows   ticketmaster.com         en   1273277968491_953878




ForeSee Results, Inc. Confidential                                590                  Satisfaction Performance Report
Date Created: 06/01/2010




 05/07/2010            38            Mac       ticketmaster.com         en   1273279536304_79766



 05/07/2010           100            Windows   ticketmaster.com         en   1273278334093_117652

 05/07/2010            78            Windows   ticketmaster.com         en   1273280712101_690041




 05/07/2010            11            Windows   ticketmaster.com         en   1273279146498_324148

 05/07/2010            78            Windows   ticketmaster.com         en   1273281538281_180208



 05/07/2010            67            Mac       ticketsnow.com           en   1273287282878_791438


 05/07/2010            56            Windows   ticketmaster.com         en   1273285886895_581292

 05/07/2010            92            Mac       ticketmaster.com         en   1273286135302_572739

 05/07/2010             0            Windows   ticketmaster.com         en   1273287165113_241375

 05/07/2010            59            Windows   ticketsnow.com           en   1273288619780_483353

 05/07/2010            96            Windows   ticketmaster.com         en   1273278764816_373659

 05/08/2010            96            Windows   ticketmaster.com         en   1273290465003_691758

 05/08/2010            15            Mac       ticketmaster.com         en   1273293663854_798627



 05/08/2010            11            Windows   ticketmaster.com         en   1273213125610_474069

 05/08/2010            56            Mac       ticketmaster.com         en   1273294712386_222092




ForeSee Results, Inc. Confidential                                591                  Satisfaction Performance Report
Date Created: 06/01/2010




 05/08/2010            85            Windows   ticketmaster.com         en   1273294319464_343515



 05/08/2010            70            Windows   ticketmaster.com         en   1273297153792_335948

 05/08/2010            71            Windows   ticketmaster.com         en   1273300498409_612761

 05/08/2010            23            Windows   ticketmaster.com         en   1273299385343_421225

 05/08/2010           100            Windows   ticketmaster.com         en   1273298611958_144037

 05/08/2010            81            Windows   ticketmaster.com         en   1273296028489_942570

 05/08/2010            52            Windows   ticketmaster.com         en   1273309746638_927365

 05/08/2010            48            Windows   ticketmaster.com.au      en   1273315595546_976957

 05/08/2010            11            Mac       ticketmaster.com         en   1273316069612_84346

 05/08/2010            89            Windows   ticketsnow.com           en   1273311765000_872337

 05/08/2010            11            Windows   ticketmaster.com         en   1273319725940_963787




 05/08/2010           100            Windows   ticketmaster.com         en   1273319557410_723488

 05/08/2010            81            Windows   ticketmaster.com         en   1273329796258_840514




 05/08/2010            89            Windows   ticketmaster.com         en   1273330381227_405060


ForeSee Results, Inc. Confidential                                592                  Satisfaction Performance Report
Date Created: 06/01/2010




 05/08/2010            78            Windows   ticketsnow.com           en   1273337709023_578793

 05/08/2010            89            Windows   ticketmaster.com         en   1273334662448_444814

 05/08/2010           100            Windows   ticketmaster.com         en   1273338628401_116496

 05/08/2010            77            Windows   ticketmaster.com         en   1273341734585_723013

 05/08/2010           100            Windows   ticketmaster.com         en   1273337519375_404349

 05/08/2010            89            Windows   ticketmaster.com         en   1273341795206_122006




 05/08/2010           100            Windows   ticketmaster.com         en   1273341809703_919288

 05/08/2010            89            Windows   ticketmaster.com         en   1273343073283_77265


 05/08/2010            77            Windows   ticketmaster.com         en   1273340711278_831911

 05/08/2010            89            Windows   ticketmaster.com         en   1273343176812_137823

 05/08/2010            44            Windows   ticketmaster.com         en   1273345270063_301539

 05/08/2010            78            Windows   ticketmaster.com         en   1273347044847_101132

 05/08/2010            89            Windows   ticketmaster.com         en   1273347113503_255294

 05/08/2010           100            Windows   ticketmaster.com         en   1273343083156_41251




 05/08/2010            63            Windows   ticketmaster.com         en   1273346488071_840907


 05/08/2010           100            Windows   ticketmaster.com         en   1273338889501_87503


ForeSee Results, Inc. Confidential                                593                  Satisfaction Performance Report
Date Created: 06/01/2010




 05/08/2010            85            Mac       ticketmaster.com         en   1273350916586_120456

 05/08/2010           100            Windows   ticketsnow.com           en   1273350169629_960379

 05/08/2010            82            Mac       ticketmaster.com         en   1273348322273_230846

 05/08/2010            71            Mac       ticketmaster.com         en   1273340489660_982182

 05/08/2010            89            Mac       ticketmaster.com         en   1273346477978_874202




 05/08/2010           100            Windows   ticketmaster.com         en   1273354996937_829240


 05/08/2010           100            Windows   ticketmaster.com         en   1273356609586_917236

 05/08/2010            48            Mac       ticketmaster.com         en   1273356605126_602863




 05/08/2010             0            Windows   ticketmaster.com         en   1273353884798_39343

 05/08/2010           100            Windows   ticketmaster.com         en   1273357274206_709787

 05/08/2010            93            Windows   ticketmaster.com         en   1273358729265_312364



 05/08/2010            41            Windows   ticketmaster.com         en   1273357510693_376635

 05/08/2010            78            Windows   ticketmaster.com         en   1273358803470_30996




 05/08/2010           100            Windows   ticketmaster.com         en   1273363038602_492763




ForeSee Results, Inc. Confidential                                594                  Satisfaction Performance Report
Date Created: 06/01/2010




 05/08/2010             0            Windows   ticketmaster.com         en   1273363344977_822558




 05/08/2010            30            Windows   ticketmaster.com         en   1273366700022_607384


 05/08/2010            89            Mac       ticketmaster.com         en   1273367780523_110402

 05/08/2010             0            Windows   ticketmaster.com         en   1273342758660_396085


 05/08/2010            33            Mac       ticketmaster.com         en   1273361316475_992596




 05/08/2010           100            Windows   ticketmaster.com         en   1273367293896_983959

 05/08/2010             8            Windows   ticketmaster.com         en   1273290251831_784869


 05/08/2010            78            Windows   ticketmaster.com         en   1273365759451_377286

 05/08/2010             0            Mac       ticketmaster.com         en   1273369443072_445156


 05/08/2010            81            Windows   ticketmaster.com         en   1273373869375_634972

 05/08/2010           100            Windows   ticketmaster.com         en   1273374091033_496362

 05/08/2010           100            Mac       ticketmaster.com         en   1273374446906_348585

 05/08/2010           100            Windows   ticketmaster.com         en   1273375321814_753981




ForeSee Results, Inc. Confidential                                595                  Satisfaction Performance Report
Date Created: 06/01/2010




 05/09/2010            89            Mac       ticketmaster.com         en   1273380582280_867691

 05/09/2010             0            Mac       ticketmaster.com         en   1273381161642_618858


 05/09/2010             0            Windows   ticketmaster.com         en   1273376514154_682282

 05/09/2010            67            Windows   ticketmaster.com         en   1273384800157_225776

 05/09/2010            78            Windows   ticketmaster.com         en   1268290464015_650956


 05/09/2010            78            Windows   ticketmaster.com         en   1273382312328_559171

 05/09/2010            67            Windows   ticketmaster.com         en   1273396198135_833866

 05/09/2010            85            Windows   ticketmaster.com         en   1273397597154_738892




 05/09/2010            78            Windows   ticketmaster.com         en   1273402451864_998432




 05/09/2010            96            Mac       ticketmaster.com         en   1273404120484_260637

 05/09/2010            78            Windows   ticketsnow.com           en   1273405004017_129822




ForeSee Results, Inc. Confidential                                596                  Satisfaction Performance Report
Date Created: 06/01/2010




 05/09/2010            89            Windows   ticketmaster.com         en   1273408714702_989970




 05/09/2010           100            Windows   ticketmaster.com         en   1273405611289_293683

 05/09/2010            55            Windows   ticketmaster.com         en   1273415197925_828029

 05/09/2010             0            Mac       ticketmaster.com         en   1273416853944_659337


 05/09/2010            44            Windows   getmein.com              en   1273433243375_653267

 05/09/2010            96            Mac       ticketmaster.com         en   1273431836964_184625

 05/09/2010            33            Windows   ticketmaster.com         en   1273434435908_290620


 05/09/2010            56            Windows   ticketmaster.com         en   1273434242593_865042

 05/09/2010            74            Windows   ticketmaster.com         en   1273435652081_182736




 05/09/2010            74            Windows   ticketmaster.com         en   1273435909053_901912

 05/09/2010            89            Windows   ticketmaster.com         en   1273436083835_165504

 05/09/2010            89            Mac       ticketmaster.com         en   1273436513438_288283

 05/09/2010            30            Windows   ticketmaster.com         en   1273435374859_546157




ForeSee Results, Inc. Confidential                                597                  Satisfaction Performance Report
Date Created: 06/01/2010




 05/09/2010           100            Windows   ticketmaster.com         en   1273437426105_246721

 05/09/2010            78            Windows   ticketmaster.com         en   1273436823491_252166

 05/09/2010           100            Mac       ticketmaster.com         en   1273437914043_667448




 05/09/2010            89            Windows   ticketmaster.com         en   1273438103311_126820

 05/09/2010            89            Windows   ticketmaster.com         en   1273436684134_350586

 05/09/2010            15            Mac       ticketmaster.com         en   1273439107379_115085

 05/09/2010            85            Windows   ticketmaster.com         en   1273439682389_846637


 05/09/2010            96            Windows   ticketmaster.com         en   1273442289899_101237



 05/09/2010            78            Windows   ticketmaster.com         en   1273443021553_600459

 05/09/2010            19            Windows   ticketmaster.com         en   1273444703110_242624


 05/09/2010           100            Windows   ticketmaster.com         en   1273444554785_510636


 05/09/2010           100            Mac       ticketmaster.com         en   1273446407246_412781

 05/09/2010           100            Windows   ticketmaster.com         en   1273450182921_39846



 05/09/2010            44            Windows   ticketmaster.com         en   1273448434289_106596




ForeSee Results, Inc. Confidential                                598                  Satisfaction Performance Report
Date Created: 06/01/2010




 05/09/2010            44            Windows   ticketmaster.com         en   1273446684535_616659

 05/09/2010            85            Mac       ticketmaster.com         en   1273449763651_961110

 05/09/2010            78            Windows   ticketmaster.com         en   1273450959000_792796

 05/09/2010            89            Windows   ticketmaster.com         en   1273450970046_848477

 05/09/2010            78            Mac       ticketmaster.com         en   1273449973165_914293

 05/09/2010           100            Windows   ticketmaster.com         en   1273451444621_892583




 05/09/2010            96            Windows   ticketmaster.com         en   1273452744941_93528

 05/09/2010            33            Windows   ticketmaster.com         en   1273453485639_528414

 05/09/2010             4            Windows   ticketmaster.com         en   1273454405515_230182

 05/09/2010            82            Windows   ticketmaster.com         en   1273450215196_454019




 05/09/2010            52            Windows   ticketsnow.com           en   1273432224219_870419




 05/09/2010            89            Windows   ticketmaster.com         en   1273446546648_479277

 05/09/2010           100            Windows   ticketmaster.com         en   1273458141328_145379

 05/09/2010           100            Windows   ticketmaster.com         en   1273458681111_107397

 05/09/2010             4            Mac       ticketmaster.com         en   1273459339417_419456




ForeSee Results, Inc. Confidential                                599                  Satisfaction Performance Report
Date Created: 06/01/2010




 05/09/2010             4            Mac       ticketmaster.com         en   1273458777600_543616

 05/10/2010            67            Windows   ticketmaster.com         en   1273462162838_364885




 05/10/2010            56            Windows   ticketsnow.com           en   1273463148087_749150

 05/10/2010            70            Mac       ticketmaster.com         en   1273463365354_212234




 05/10/2010            78            Windows   ticketmaster.com         en   1273465534014_50658

 05/10/2010            89            Mac       ticketmaster.com         en   1273465229356_170707


 05/10/2010            15            Windows   ticketmaster.com         en   1273451555547_304299




 05/10/2010           100            Windows   ticketsnow.com           en   1273468498453_851186

 05/10/2010            89            Windows   ticketmaster.com         en   1273475391394_37869




 05/10/2010            67            Windows   ticketmaster.com         en   1273486418130_876675




ForeSee Results, Inc. Confidential                                600                  Satisfaction Performance Report
Date Created: 06/01/2010




 05/10/2010            89            Windows   ticketmaster.com         en   1273480859466_214437

 05/10/2010            74            Windows   ticketmaster.com         en   1273490862868_796561




 05/10/2010            67            Windows   ticketmaster.com.au      en   1273493501296_652838

 05/10/2010           100            Windows   ticketmaster.com         en   1273498087872_821620

 05/10/2010             0            Windows   ticketmaster.com         en   1273506457451_620699


 05/10/2010           100            Windows   ticketmaster.com         en   1273510729347_351898




 05/10/2010            33            Windows   ticketmaster.com         en   1273510793490_241602

 05/10/2010            78            Windows   ticketmaster.com         en   1273511170420_68161

 05/10/2010            63            Windows   ticketmaster.com         en   1273512879936_173768


 05/10/2010            89            Windows   ticketmaster.com         en   1273516774026_834302




 05/10/2010            22            Windows   ticketmaster.com         en   1273515510635_93037

 05/10/2010            74            Windows   ticketmaster.com         en   1273515695964_806939

 05/10/2010            78            Windows   ticketmaster.com         en   1273515997588_517181




ForeSee Results, Inc. Confidential                                601                  Satisfaction Performance Report
Date Created: 06/01/2010




 05/10/2010            41            Windows   ticketmaster.com         en   1273515007876_458300

 05/10/2010            45            Windows   ticketmaster.com         en   1273516559996_698441

 05/10/2010            78            Windows   ticketmaster.com         en   1273516444634_500165

 05/10/2010            89            Windows   ticketmaster.com         en   1273501546887_585762



 05/10/2010             0            Windows   ticketmaster.com         en   1273518593121_307879


 05/10/2010           100            Windows   ticketmaster.com         en   1273517285062_118756


 05/10/2010            33            Windows   ticketmaster.com         en   1273517958925_771976

 05/10/2010            59            Windows   ticketmaster.com         en   1273518980497_394364




 05/10/2010             0            Mac       ticketmaster.com         en   1273515935338_163357



 05/10/2010           100            Windows   ticketmaster.com         en   1273519294255_569479

 05/10/2010            89            Windows   ticketmaster.com         en   1273519971551_969772




ForeSee Results, Inc. Confidential                                602                  Satisfaction Performance Report
Date Created: 06/01/2010




 05/10/2010            85            Windows   ticketmaster.com         en   1273520772728_945758

 05/10/2010            82            Windows   ticketsnow.com           en   1273512742309_872301

 05/10/2010           100            Mac       ticketmaster.com         en   1273517952845_237978

 05/10/2010           100            Windows   ticketmaster.com         en   1273521004371_943796

 05/10/2010            74            Windows   ticketmaster.com         en   1273521919605_986473




 05/10/2010            74            Windows   ticketmaster.com         en   1273520630781_850565

 05/10/2010            26            Windows   ticketmaster.com         en   1273521230043_463205




 05/10/2010            89            Windows   ticketmaster.com         en   1273520914688_999857

 05/10/2010            11            Windows   ticketmaster.com         en   1273522035989_220882



 05/10/2010             0            Windows   ticketmaster.com         en   1273521754596_726458

 05/10/2010            78            Mac       ticketmaster.com         en   1273522280504_479992

 05/10/2010            89            Windows   ticketmaster.com         en   1273523131125_871677

 05/10/2010            78            Windows   ticketmaster.com         en   1273447716282_362489




 05/10/2010            89            Mac       ticketmaster.com         en   1273524167467_77893


ForeSee Results, Inc. Confidential                                603                  Satisfaction Performance Report
Date Created: 06/01/2010




 05/10/2010            78            Windows   ticketmaster.com         en   1273523270366_314860


 05/10/2010            82            Windows   ticketmaster.com         en   1273524775685_191170

 05/10/2010            48            Windows   ticketmaster.com         en   1273523904453_239382




 05/10/2010            11            Windows   ticketmaster.com         en   1273522743684_11058




 05/10/2010            89            Windows   ticketmaster.com         en   1273525273504_919835




 05/10/2010            67            Windows   ticketmaster.com         en   1273524967312_593768


 05/10/2010            74            Windows   ticketmaster.com         en   1273521820888_448935




 05/10/2010            19            Windows   ticketmaster.com         en   1273525360964_196048

 05/10/2010            70            Windows   ticketmaster.com         en   1273524651937_493789


 05/10/2010             0            Windows   ticketmaster.com         en   1273521790468_233976

 05/10/2010             0            Windows   ticketmaster.com         en   1273524639657_510710


 05/10/2010            67            Windows   ticketmaster.com         en   1273524273893_172917


 05/10/2010             4            Windows   ticketmaster.com         en   1273526249864_942998


ForeSee Results, Inc. Confidential                                604                  Satisfaction Performance Report
Date Created: 06/01/2010




 05/10/2010            74            Windows   ticketmaster.com         en   1273526215121_829768

 05/10/2010            89            Windows   ticketmaster.com         en   1273525698506_197425




 05/10/2010            78            Windows   ticketsnow.com           en   1273527661111_95869

 05/10/2010            37            Mac       ticketmaster.com         en   1273527177655_309132


 05/10/2010            67            Windows   ticketmaster.com         en   1273527574171_807


 05/10/2010            11            Windows   ticketmaster.com         en   1273528534363_933453

 05/10/2010           100            Windows   ticketmaster.com         en   1273529692625_961871

 05/10/2010            82            Windows   ticketmaster.com         en   1273529089046_325143

 05/10/2010            96            Mac       ticketmaster.com         en   1273529708824_877900

 05/10/2010            29            Windows   ticketmaster.com         en   1273527433256_929449

 05/10/2010            52            Windows   ticketmaster.com         en   1273515607675_200971




 05/10/2010            78            Windows   ticketmaster.com         en   1273529588781_421392

 05/10/2010           100            Windows   ticketmaster.com         en   1273526488593_981166

 05/10/2010           100            Windows   ticketmaster.com         en   1273529718031_135552

 05/10/2010            67            Mac       ticketmaster.com         en   1273531391434_246447




ForeSee Results, Inc. Confidential                                605                  Satisfaction Performance Report
Date Created: 06/01/2010




 05/10/2010            67            Windows   ticketmaster.com         en   1273531729890_670167

 05/10/2010            96            Mac       ticketmaster.com         en   1273526786862_216298




 05/10/2010            89            Windows   ticketmaster.com         en   1273532338984_771935

 05/10/2010            82            Windows   ticketmaster.com         en   1273528969661_21936

 05/10/2010            85            Windows   ticketmaster.com         en   1273532743782_960122



 05/10/2010            89            Windows   ticketmaster.com         en   1273533907354_288728

 05/10/2010            89            Windows   ticketmaster.com         en   1273532976671_795236




 05/10/2010            59            Windows   ticketmaster.com         en   1273620711810_389509




 05/10/2010            93            Windows   ticketsnow.com           en   1273534626312_189567

 05/10/2010            89            Windows   ticketmaster.com         en   1273534752785_414491

 05/10/2010            74            Windows   ticketmaster.com         en   1273535599078_420642

 05/10/2010            93            Windows   ticketmaster.com         en   1273535917530_532860

 05/10/2010            78            Mac       ticketmaster.com         en   1273491528843_607684


ForeSee Results, Inc. Confidential                                606                  Satisfaction Performance Report
Date Created: 06/01/2010




 05/10/2010            85            Windows   ticketmaster.com         en   1273532551085_893034


 05/10/2010            74            Windows   ticketmaster.com         en   1273535975667_278403



 05/10/2010           100            Windows   ticketmaster.com         en   1273544373140_702076

 05/10/2010            81            Windows   ticketmaster.com         en   1273538337077_250826

 05/10/2010             0            Windows   ticketmaster.com         en   1273539390781_411264


 05/10/2010            96            Windows   ticketmaster.com         en   1273540494233_580502

 05/10/2010            37            Windows   ticketmaster.com         en   1273540424725_67455


 05/10/2010            78            Mac       ticketmaster.com         en   1273540570008_481661




 05/10/2010            81            Mac       ticketmaster.com         en   1273540432466_935609

 05/10/2010            78            Windows   ticketmaster.com         en   1273542908434_349731

 05/10/2010            63            Windows   ticketmaster.com         en   1273543093237_870995




 05/10/2010           100            Windows   ticketmaster.com         en   1273543839799_263918

 05/10/2010             0            Windows   ticketmaster.com         en   1273544097647_486908



 05/10/2010            93            Windows   ticketmaster.com         en   1273544025149_2107




ForeSee Results, Inc. Confidential                                607                  Satisfaction Performance Report
Date Created: 06/01/2010




 05/10/2010            82            Windows   ticketmaster.com           en   1273538486863_954753



 05/10/2010            63            Windows   ticketmaster.co.uk         en   1273465032913_624746

 05/10/2010           100            Windows   ticketmaster.com           en   1273546790078_999303

 05/10/2010            85            Windows   ticketmaster.com           en   1273546147922_782951




 05/10/2010            78            Mac       ticketmaster.com           en   1273546620094_104389



 05/10/2010            67            Windows   ticketmaster.com           en   1273545416540_70647

 05/10/2010            41            Windows   ticketmaster.co.uk         en   1273545849125_244841


 05/10/2010            37            Windows   ticketmaster.com           en   1273547011156_665787

 05/10/2010            45            Windows   ticketmaster.com           en   1273549728651_550967


 05/11/2010            85            Windows   ticketmaster.com           en   1273541919142_971876




 05/11/2010            85            Windows   ticketmaster.com           en   1273634899771_848194


 05/11/2010            85            Mac       ticketmaster.com           en   1273550600213_68729




ForeSee Results, Inc. Confidential                                  608                  Satisfaction Performance Report
Date Created: 06/01/2010




 05/11/2010            52            Mac       ticketmaster.com         en   1273558549529_729924


 05/11/2010             0            Windows   ticketmaster.com         en   1273558183203_198048

 05/11/2010           100            Windows   ticketmaster.com         en   1273559622264_605121

 05/11/2010            74            Mac       ticketmaster.com         en   1273560295143_812145




 05/11/2010            85            Windows   ticketmaster.com         en   1273561522303_596447

 05/11/2010            56            Mac       ticketmaster.com         en   1273562758229_647987


 05/11/2010           100            Windows   ticketmaster.com         en   1273568543780_765132

 05/11/2010            78            Windows   ticketmaster.com         en   1273566913230_783830



 05/11/2010           100            Windows   ticketmaster.com         en   1273576429781_789682

 05/11/2010            78            Windows   ticketmaster.com         en   1273577655758_976523




 05/11/2010            11            Mac       ticketmaster.com         en   1273572073623_105288




ForeSee Results, Inc. Confidential                                609                  Satisfaction Performance Report
Date Created: 06/01/2010




 05/11/2010            85            Windows   ticketmaster.com         en   1273580840428_442034


 05/11/2010            74            Windows   ticketmaster.com         en   1273581409318_115710

 05/11/2010            74            Windows   ticketmaster.com         en   1273583983078_509718


 05/11/2010            71            Windows   ticketmaster.com         en   1273588563207_771859

 05/11/2010            63            Windows   ticketmaster.com         en   1273595976575_382224




 05/11/2010            74            Windows   ticketmaster.com         en   1273597052601_432271


 05/11/2010            89            Windows   ticketmaster.com         en   1273598011475_567484

 05/11/2010            85            Windows   ticketmaster.com         en   1273598934315_651024


 05/11/2010            15            Windows   ticketmaster.com         en   1273601090239_916454

 05/11/2010           100            Windows   ticketmaster.com         en   1273601193405_477398

 05/11/2010           100            Windows   ticketmaster.com         en   1273602611264_417515




ForeSee Results, Inc. Confidential                                610                  Satisfaction Performance Report
Date Created: 06/01/2010




 05/11/2010             0            Windows   ticketmaster.com         en   1273602217079_392406

 05/11/2010            93            Mac       ticketmaster.com         en   1273601475465_411792



 05/11/2010           100            Windows   ticketmaster.com         en   1273602702484_669171


 05/11/2010            96            Windows   ticketmaster.com         en   1273599621020_101812




 05/11/2010            48            Windows   ticketmaster.com         en   1273604540210_585779


 05/11/2010           100            Windows   ticketmaster.com         en   1273605412093_54924




 05/11/2010            44            Windows   ticketmaster.com         en   1273607962653_377989

 05/11/2010           100            Mac       ticketmaster.com         en   1273607791610_474219

 05/11/2010           100            Windows   ticketmaster.com         en   1273609879224_328793

 05/11/2010            82            Windows   ticketmaster.com         en   1273610665174_184015


 05/11/2010            67            Windows   ticketmaster.com         en   1273611154124_862359

 05/11/2010            74            Windows   ticketmaster.com         en   1273612343236_849164

 05/11/2010             0            Windows   ticketmaster.com         en   1273611996272_580227

 05/11/2010            96            Windows   ticketmaster.com         en   1273611959918_12230




 05/11/2010            78            Windows   ticketmaster.com         en   1273612641685_817734




ForeSee Results, Inc. Confidential                                611                  Satisfaction Performance Report
Date Created: 06/01/2010




 05/11/2010            93            Windows   ticketmaster.com         en   1273594652930_108625


 05/11/2010           100            Windows   ticketmaster.com         en   1273610791697_368676



 05/11/2010             0            Windows   ticketmaster.com         en   1273613792383_929095

 05/11/2010           100            Windows   ticketmaster.com         en   1273613564320_50773

 05/11/2010            33            Windows   ticketmaster.com         en   1273612375515_906792




 05/11/2010            96            Windows   ticketsnow.com           en   1273611878094_885899




 05/11/2010           100            Windows   ticketmaster.com         en   1273613882344_950994


 05/11/2010             0            Windows   ticketmaster.com         en   1273614523345_747222

 05/11/2010            37            Windows   ticketmaster.com         en   1273614929250_568066




 05/11/2010            89            Mac       ticketmaster.com         en   1273614338593_498671

 05/11/2010            63            Windows   ticketmaster.com         en   1273617837016_465504

 05/11/2010            78            Windows   ticketmaster.com         en   1273617829000_651385




ForeSee Results, Inc. Confidential                                612                  Satisfaction Performance Report
Date Created: 06/01/2010




 05/11/2010           100            Windows   ticketmaster.com         en   1273617840010_884320

 05/11/2010           100            Windows   ticketmaster.com         en   1273617590165_315908




 05/11/2010            52            Mac       ticketmaster.com         en   1273617302160_605483


 05/11/2010            78            Windows   ticketmaster.com         en   1273704975553_876167



 05/11/2010           100            Windows   ticketsnow.com           en   1273618439745_692286

 05/11/2010            85            Windows   ticketmaster.com         en   1273618248636_690678

 05/11/2010            67            Windows   ticketmaster.com         en   1273617737693_437697

 05/11/2010             0            Windows   ticketmaster.com         en   1273714528904_417259




 05/11/2010            82            Windows   ticketmaster.com         en   1273619413064_957117


 05/11/2010            18            Windows   ticketmaster.com         en   1273619284250_85300

 05/11/2010            74            Windows   ticketmaster.com         en   1273616598838_327336




 05/11/2010           100            Windows   ticketmaster.com         en   1273631292899_684150

 05/11/2010            37            Windows   ticketmaster.com         en   1273621915303_505261


ForeSee Results, Inc. Confidential                                613                  Satisfaction Performance Report
Date Created: 06/01/2010




 05/11/2010            22            Windows   ticketmaster.com         en   1273622712218_973793



 05/11/2010           100            Windows   ticketmaster.com         en   1273623226252_795003

 05/11/2010           100            Windows   ticketmaster.com         en   1273623056399_705067



 05/11/2010             0            Mac       ticketmaster.com         en   1273625012216_573786




 05/11/2010           100            Windows   ticketmaster.com         en   1273616476183_522567

 05/11/2010            48            Windows   ticketmaster.com         en   1273626263083_601547

 05/11/2010           100            Windows   ticketmaster.com         en   1273620662357_868928



 05/11/2010            78            Windows   ticketmaster.com         en   1273624724151_207003

 05/11/2010            78            Mac       ticketmaster.com         en   1273626700857_143771




 05/11/2010           100            Windows   ticketmaster.com         en   1273618464941_619240




 05/11/2010            74            Mac       ticketmaster.com         en   1273626592669_70496




ForeSee Results, Inc. Confidential                                614                  Satisfaction Performance Report
Date Created: 06/01/2010




 05/11/2010           100            Windows   ticketsnow.com           en   1273626035928_505588




 05/11/2010            89            Windows   ticketmaster.com         en   1273627524295_438944


 05/11/2010            85            Windows   ticketmaster.com         en   1273627769800_974546

 05/11/2010             7            Windows   ticketmaster.com         en   1273626539181_552039



 05/11/2010            70            Mac       ticketmaster.com         en   1273629092978_648267

 05/11/2010            22            Windows   ticketmaster.com         en   1273624561493_627673




 05/11/2010            89            Windows   ticketsnow.com           en   1273627674730_716743

 05/11/2010            89            Windows   ticketmaster.com         en   1273629644850_626290

 05/11/2010           100            Windows   ticketmaster.com         en   1273614253000_719124



 05/11/2010            93            Mac       ticketmaster.com         en   1273632784365_841349




 05/11/2010           100            Mac       ticketmaster.com         en   1273631489265_423665


 05/11/2010            89            Windows   ticketmaster.com         en   1273632974700_667232




ForeSee Results, Inc. Confidential                                615                  Satisfaction Performance Report
Date Created: 06/01/2010




 05/11/2010            70            Windows   ticketmaster.com         en   1273633282495_199951



 05/11/2010            81            Windows   ticketmaster.com         en   1273633981918_694466


 05/11/2010            78            Windows   ticketmaster.com         en   1273634411294_40084



 05/12/2010           100            Windows   ticketmaster.com         en   1273639821175_443043

 05/12/2010            67            Mac       ticketmaster.com         en   1273636335936_747709

 05/12/2010            96            Windows   ticketmaster.com         en   1273635738921_418881

 05/12/2010           100            Windows   ticketmaster.com         en   1273638314664_343189

 05/12/2010            82            Windows   ticketmaster.com         en   1273638040106_441809

 05/12/2010            59            Windows   ticketmaster.com         en   1273595146391_328435

 05/12/2010           100            Windows   ticketmaster.com         en   1273638536821_694835


 05/12/2010            96            Windows   ticketmaster.com         en   1273640444402_956611




 05/12/2010            85            Windows   ticketmaster.com         en   1273642716015_308495




ForeSee Results, Inc. Confidential                                616                  Satisfaction Performance Report
Date Created: 06/01/2010




 05/12/2010            78            Windows   ticketmaster.com         en   1273648827187_963766


 05/12/2010            48            Windows   ticketmaster.com         en   1273650462594_149479


 05/12/2010           100            Windows   ticketmaster.com         en   1273653328115_947729

 05/12/2010            93            Windows   ticketmaster.com         en   1273663614287_554907

 05/12/2010             0            Windows   ticketmaster.com         en   1273663319328_559680




 05/12/2010            89            Windows   ticketmaster.com         en   1273681016530_452278

 05/12/2010            78            Windows   ticketmaster.com         en   1273681359344_836362

 05/12/2010             0            Windows   ticketmaster.com         en   1273685121647_305858

 05/12/2010            67            Windows   ticketmaster.com         en   1273685843036_299866




 05/12/2010            70            Windows   ticketmaster.com         en   1273688297438_541588

 05/12/2010            67            Windows   ticketmaster.com         en   1273687945925_679785


 05/12/2010            85            Windows   ticketmaster.com         en   1273688517689_794014


 05/12/2010            37            Windows   ticketmaster.com         en   1273689441108_201998




ForeSee Results, Inc. Confidential                                617                  Satisfaction Performance Report
Date Created: 06/01/2010




 05/12/2010            59            Windows   ticketmaster.com         en   1273670486962_229958




 05/12/2010           100            Windows   ticketmaster.com         en   1273688852303_751958

 05/12/2010            67            Windows   ticketmaster.com         en   1273692206091_237064

 05/12/2010           100            Windows   ticketmaster.com         en   1273687426585_126279

 05/12/2010           100            Windows   ticketmaster.com         en   1273694095687_88252

 05/12/2010            74            Windows   ticketmaster.com         en   1273747788401_625478

 05/12/2010            63            Windows   ticketmaster.ca          en   1273694704073_405368




 05/12/2010            33            Windows   ticketmaster.com         en   1273694886578_429162




 05/12/2010            89            Windows   ticketsnow.com           en   1273694745700_209018



 05/12/2010            26            Windows   ticketmaster.com         en   1273694827637_815874

 05/12/2010           100            Windows   ticketmaster.com         en   1273691588878_341615




ForeSee Results, Inc. Confidential                                618                  Satisfaction Performance Report
Date Created: 06/01/2010




 05/12/2010            18            Mac       ticketmaster.com         en   1273674987390_513417



 05/12/2010            37            Windows   ticketmaster.com         en   1273696633308_150574

 05/12/2010            15            Windows   ticketmaster.com         en   1273696652453_402035




 05/12/2010            89            Windows   ticketmaster.com         en   1273698025148_435375

 05/12/2010           100            Windows   ticketmaster.com         en   1273697245703_529150


 05/12/2010           100            Windows   ticketmaster.com         en   1273697971046_639379

 05/12/2010            67            Windows   ticketmaster.com         en   1273700726972_376455

 05/12/2010            93            Windows   ticketmaster.com         en   1273699640708_748602




 05/12/2010            93            Mac       ticketmaster.com         en   1273702811989_779517

 05/12/2010            78            Windows   ticketmaster.com         en   1273703157442_404776

 05/12/2010           100            Windows   ticketmaster.com         en   1273757258494_8443


 05/12/2010            82            Windows   ticketmaster.com         en   1273702887627_152992

 05/12/2010            78            Windows   ticketmaster.com         en   1273704968173_317941




ForeSee Results, Inc. Confidential                                619                  Satisfaction Performance Report
Date Created: 06/01/2010




 05/12/2010            85            Windows   ticketmaster.com         en   1273708425636_890712


 05/12/2010            45            Mac       ticketmaster.com         en   1273708685620_977713

 05/12/2010            19            Windows   ticketmaster.com         en   1273709514988_245265




 05/12/2010            89            Mac       ticketmaster.com         en   1273710219351_485171

 05/12/2010            93            Windows   ticketmaster.com         en   1273703994333_250952



 05/12/2010             7            Mac       ticketmaster.com         en   1273719918864_186419

 05/12/2010            48            Windows   ticketmaster.com         en   1273710847168_491564

 05/12/2010           100            Windows   ticketmaster.com         en   1273712180534_135479


 05/12/2010             7            Windows   ticketmaster.com         en   1273710993892_539748

 05/12/2010           100            Windows   ticketmaster.com         en   1273710554431_736629

 05/12/2010            85            Windows   ticketmaster.com         en   1273712088349_8858

 05/12/2010            82            Windows   ticketmaster.com         en   1273714841245_279872



 05/12/2010           100            Windows   ticketmaster.com         en   1273717327764_980953



 05/12/2010           100            Windows   ticketmaster.com         en   1273706060715_147451




ForeSee Results, Inc. Confidential                                620                  Satisfaction Performance Report
Date Created: 06/01/2010




 05/12/2010            85            Windows   ticketmaster.com         en   1273712073989_416615




 05/12/2010            44            Windows   ticketsnow.com           en   1273716559016_170811

 05/12/2010            78            Windows   ticketmaster.com         en   1273713153859_757089




 05/12/2010           100            Windows   ticketsnow.com           en   1273714012706_452812

 05/12/2010             7            Windows   ticketmaster.com         en   1273717628467_74638


 05/12/2010            33            Windows   ticketmaster.com         en   1273709252275_589171




 05/12/2010            74            Windows   ticketsnow.com           en   1273719682390_577763


 05/12/2010            74            Windows   ticketsnow.com           en   1273717873912_196957

 05/12/2010            89            Windows   ticketmaster.com         en   1273719444918_13091



 05/12/2010            93            Windows   ticketmaster.com         en   1273716973977_385400

 05/12/2010           100            Windows   ticketmaster.com         en   1273719862639_631795

 05/12/2010            41            Windows   ticketmaster.com         en   1273721252766_847849


 05/12/2010            85            Windows   ticketmaster.com         en   1273721060515_472919


ForeSee Results, Inc. Confidential                                621                  Satisfaction Performance Report
Date Created: 06/01/2010




 05/12/2010            67            Mac       ticketmaster.com         en   1273710245763_677967



 05/12/2010            85            Mac       ticketmaster.com         en   1273721805916_323468


 05/12/2010             0            Windows   ticketmaster.com         en   1273719723256_300508

 05/13/2010            67            Mac       ticketmaster.com         en   1273722798377_33307




 05/13/2010            22            Windows   ticketsnow.com           en   1273722086853_421828

 05/13/2010            78            Mac       ticketmaster.com         en   1273722434312_761419

 05/13/2010            85            Windows   ticketmaster.com         en   1273724341937_909387




 05/13/2010           100            Windows   ticketmaster.com         en   1273724653335_141717

 05/13/2010           100            Windows   ticketmaster.com         en   1273720740590_209613




 05/13/2010            37            Windows   ticketmaster.com         en   1273724099956_277138

 05/13/2010            70            Windows   ticketmaster.com         en   1273724834542_83856




 05/13/2010            89            Windows   ticketmaster.com         en   1273722092475_364813

 05/13/2010            89            Windows   ticketmaster.com         en   1273728014047_538535




ForeSee Results, Inc. Confidential                                622                  Satisfaction Performance Report
Date Created: 06/01/2010




 05/13/2010            74            Windows   ticketmaster.com         en   1273720289136_190953

 05/13/2010            59            Mac       ticketmaster.com         en   1273728667253_714412

 05/13/2010            59            Mac       ticketmaster.com         en   1273729486831_391484

 05/13/2010             0            Windows   ticketmaster.com         en   1273694707895_36377



 05/13/2010            11            Windows   ticketmaster.com         en   1273734555903_984684



 05/13/2010            85            Windows   ticketmaster.com         en   1273733213476_364786



 05/13/2010           100            Windows   ticketsnow.com           en   1273738194614_516278

 05/13/2010            67            Windows   ticketmaster.com         en   1273744987969_652594

 05/13/2010           100            Windows   ticketmaster.com         en   1273703212290_631950




 05/13/2010            67            Windows   ticketmaster.com         en   1273746716112_759311

 05/13/2010            89            Windows   ticketmaster.com         en   1273749840384_160425

 05/13/2010            52            Windows   ticketmaster.com         en   1273750734722_937088

 05/13/2010            70            Windows   ticketmaster.com         en   1273749753796_964436

 05/13/2010            81            Windows   ticketmaster.com         en   1273753018407_882186

 05/13/2010            89            Mac       ticketmaster.com         en   1273758281080_862755


 05/13/2010            63            Windows   ticketmaster.com         en   1273758293241_709489




ForeSee Results, Inc. Confidential                                623                  Satisfaction Performance Report
Date Created: 06/01/2010




 05/13/2010            56            Windows   ticketmaster.com         en   1273761180908_699671

 05/13/2010            63            Windows   ticketmaster.com         en   1273768251940_789378



 05/13/2010            85            Windows   ticketmaster.com         en   1273767183468_266871


 05/13/2010            78            Windows   ticketmaster.com         en   1273770831778_12760

 05/13/2010            74            Windows   ticketmaster.com         en   1273772579203_366226

 05/13/2010            59            Windows   ticketmaster.com         en   1273774239164_868622

 05/13/2010             0            Windows   ticketmaster.com         en   1273769196062_190107

 05/13/2010            67            Windows   ticketmaster.com         en   1273773719068_978155

 05/13/2010            44            Windows   ticketmaster.com         en   1273776490026_340000

 05/13/2010            89            Windows   ticketmaster.com         en   1273776533138_326960



 05/13/2010            70            Mac       ticketmaster.com         en   1273776723990_15430


 05/13/2010            67            Windows   ticketmaster.com         en   1273774285219_153399

 05/13/2010            89            Windows   ticketmaster.com         en   1273770564665_488734

 05/13/2010            81            Windows   ticketmaster.com         en   1273777964393_606485


 05/13/2010            81            Windows   ticketmaster.com         en   1273754761369_518340

 05/13/2010             0            Mac       ticketmaster.com         en   1273779797289_195290




ForeSee Results, Inc. Confidential                                624                  Satisfaction Performance Report
Date Created: 06/01/2010




 05/13/2010            89            Windows   ticketmaster.com         en   1273780516671_366839

 05/13/2010            74            Windows   ticketmaster.com         en   1273780489893_71505




 05/13/2010            74            Windows   ticketmaster.com         en   1273780673562_585624

 05/13/2010            52            Windows   ticketmaster.com         en   1273780802403_468715

 05/13/2010            52            Windows   ticketmaster.com         en   1273779862093_470784


 05/13/2010            89            Windows   ticketmaster.com         en   1273780535640_108529


 05/13/2010           100            Windows   ticketmaster.com         en   1273779630713_200453




 05/13/2010            96            Windows   ticketmaster.com         en   1273780900927_561493

 05/13/2010            56            Windows   ticketmaster.com         en   1273783049190_964426


 05/13/2010            78            Windows   ticketmaster.com         en   1273783117571_807076

 05/13/2010            56            Windows   ticketmaster.com         en   1273775948733_335842

 05/13/2010           100            Windows   ticketmaster.com         en   1273784403539_230888

 05/13/2010           100            Windows   ticketmaster.com         en   1273783672375_364497

 05/13/2010           100            Windows   ticketmaster.com         en   1273784537621_646373



 05/13/2010            56            Windows   ticketsnow.com           en   1273786073281_832862


ForeSee Results, Inc. Confidential                                625                  Satisfaction Performance Report
Date Created: 06/01/2010




 05/13/2010           100            Windows   ticketmaster.com         en   1273786894808_934535



 05/13/2010           100            Windows   ticketsnow.com           en   1273787438939_556907



 05/13/2010            48            Windows   ticketmaster.com         en   1273779077556_627463




 05/13/2010            44            Windows   ticketmaster.com         en   1273788326633_770156

 05/13/2010            30            Mac       ticketmaster.com         en   1273789453353_943788

 05/13/2010            89            Windows   ticketmaster.com         en   1273790178323_448334



 05/13/2010            70            Mac       ticketmaster.com         en   1273788401575_224861




 05/13/2010           100            Windows   ticketmaster.com         en   1273792729075_519888




 05/13/2010             0            Mac       ticketmaster.com         en   1273791357946_248593


 05/13/2010            48            Mac       ticketmaster.com         en   1273794234762_481408




ForeSee Results, Inc. Confidential                                626                  Satisfaction Performance Report
Date Created: 06/01/2010




 05/13/2010             0            Windows   ticketmaster.com         en   1273793286984_728275

 05/13/2010           100            Windows   ticketmaster.com         en   1273794693362_297512

 05/13/2010           100            Windows   ticketmaster.com         en   1273793869547_384015

 05/13/2010            78            Windows   ticketmaster.com         en   1273795869610_980661


 05/13/2010             0            Windows   ticketmaster.com         en   1273795789481_95419




 05/13/2010            89            Windows   ticketmaster.com         en   1273790978710_905630

 05/13/2010            74            Mac       ticketmaster.com         en   1273793120770_962360

 05/13/2010            78            Windows   ticketmaster.com         en   1273797651039_172170

 05/13/2010            70            Windows   ticketmaster.com         en   1273798411098_406790

 05/13/2010            89            Windows   ticketmaster.com         en   1273798196135_291801

 05/13/2010            78            Windows   ticketmaster.com         en   1273799639359_700294

 05/13/2010            74            Windows   ticketmaster.com         en   1273791450183_917363

 05/13/2010            78            Windows   ticketmaster.com         en   1273799771845_965222

 05/13/2010            89            Windows   ticketmaster.com         en   1273800625543_19350

 05/13/2010           100            Windows   ticketmaster.com         en   1273799685431_435452


 05/13/2010            78            Windows   ticketmaster.com         en   1273800219673_619352

 05/13/2010             7            Windows   ticketmaster.com         en   1273801907250_455938




ForeSee Results, Inc. Confidential                                627                  Satisfaction Performance Report
Date Created: 06/01/2010




 05/13/2010            82            Windows   ticketsnow.com           en   1273801548923_621384




 05/13/2010            89            Windows   ticketmaster.com         en   1273794253929_182830

 05/13/2010            56            Mac       ticketmaster.com         en   1273800023589_978656

 05/13/2010             7            Windows   ticketmaster.com         en   1273747855578_773894

 05/13/2010            67            Mac       ticketmaster.com         en   1273803968816_342581




 05/13/2010            74            Windows   ticketmaster.com         en   1273804675730_763963



 05/13/2010           100            Mac       ticketmaster.com         en   1273804696584_740450




 05/13/2010            19            Windows   ticketmaster.com         en   1273799054497_861694

 05/13/2010            70            Windows   ticketmaster.com         en   1273805198747_92095


 05/13/2010            56            Windows   ticketmaster.com         en   1273805885544_856763

 05/13/2010           100            Windows   ticketmaster.com         en   1273805834258_191960




ForeSee Results, Inc. Confidential                                628                  Satisfaction Performance Report
Date Created: 06/01/2010




 05/13/2010           100            Windows   ticketmaster.com         en   1273804455093_403616

 05/13/2010            56            Windows   ticketmaster.com         en   1273802719698_527245


 05/13/2010             0            Windows   ticketmaster.com         en   1273805985562_218083


 05/13/2010            63            Mac       ticketmaster.com         en   1273787627003_982521


 05/13/2010            63            Mac       ticketsnow.com           en   1273807689597_974507


 05/13/2010            74            Windows   ticketmaster.com         en   1273807359343_577243

 05/13/2010            74            Mac       ticketmaster.com         en   1273807598876_391828




 05/13/2010            59            Windows   ticketmaster.com         en   1273806482428_117787




 05/14/2010            30            Windows   ticketmaster.com         en   1273806412264_102541




 05/14/2010           100            Windows   ticketmaster.com         en   1273809066703_327518




ForeSee Results, Inc. Confidential                                629                  Satisfaction Performance Report
Date Created: 06/01/2010




 05/14/2010            41            Mac       ticketmaster.com         en   1273805783070_853905

 05/14/2010            89            Windows   ticketmaster.com         en   1273812237144_763257

 05/14/2010            52            Windows   ticketmaster.com         en   1273814106625_415848

 05/14/2010           100            Windows   ticketmaster.com         en   1273812105404_3851

 05/14/2010            89            Windows   ticketmaster.com         en   1273812538841_753295



 05/14/2010            74            Mac       ticketmaster.com         en   1273814916974_607902




 05/14/2010            93            Windows   ticketsnow.com           en   1273737421083_830098

 05/14/2010            89            Windows   ticketmaster.com         en   1273810251620_298905




 05/14/2010            59            Mac       ticketmaster.com         en   1273817096768_794456




 05/14/2010           100            Windows   ticketmaster.com         en   1273823852317_360774


 05/14/2010            93            Windows   ticketmaster.com         en   1273827111963_934515

 05/14/2010            89            Windows   ticketmaster.com         en   1273835526312_979569


ForeSee Results, Inc. Confidential                                630                  Satisfaction Performance Report
Date Created: 06/01/2010




 05/14/2010            78            Mac       ticketmaster.com         en   1273837173363_469519

 05/14/2010           100            Windows   ticketmaster.com         en   1273836921955_179341




 05/14/2010            52            Windows   ticketmaster.com         en   1273837541875_98895


 05/14/2010             0            Mac       ticketmaster.com         en   1273805143600_156301

 05/14/2010            85            Windows   ticketmaster.com         en   1273840361171_847185

 05/14/2010            74            Windows   ticketmaster.com         en   1273840028440_294141



 05/14/2010            67            Windows   ticketmaster.com         en   1273842256613_249922


 05/14/2010            89            Windows   ticketmaster.com         en   1274576485328_666845

 05/14/2010            52            Windows   ticketmaster.com         en   1273853148766_777001

 05/14/2010            89            Windows   ticketmaster.com         en   1273856930281_949463




 05/14/2010           100            Windows   ticketmaster.com         en   1273859331094_746848

 05/14/2010            92            Windows   ticketmaster.com         en   1273859735860_7891


 05/14/2010            78            Windows   ticketsnow.com           en   1273859600505_94373

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 05/14/2010            18            Windows   ticketmaster.com         en   1273859534215_631776




ForeSee Results, Inc. Confidential                                631                  Satisfaction Performance Report
Date Created: 06/01/2010




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 05/14/2010            89            Windows   ticketmaster.com         en   1273856822014_770342

 05/14/2010            67            Windows   ticketmaster.com         en   1273863115330_966095



 05/14/2010             0            Windows   ticketmaster.com         en   1273863400125_886