US SPR Mar 2010

					Date Created: 04/01/2010



                                     Satisfaction Performance Report (SPR)

                                            Ticketmaster Enterprise Browse
                                            March 01, 2010 - March 31, 2010
                                                    (FSR) Site=US
                                               Survey Respondents: 3500


                                        SPR Contains:
                                        - Satisfaction Summary
                                        - Priority Map
                                        - Average Model Question Scores
                                        - Satisfaction and Element Trendlines
                                        - Model Question Answer Distributions
                                        - Custom Question Answer Distributions
                                        - Open-Ended Responses
                                        - CPP Responses




ForeSee Results, Inc. Confidential                            1                  Satisfaction Performance Report
Date Created: 04/01/2010


                                                                    Ticketmaster Enterprise Browse
                                                                         Satisfaction Summary
                                                                    March 01, 2010 - March 31, 2010
                                                                             (FSR) Site=US
                                                                                                     Impact on
                                                        Impact on               Customer               Future
          Elements                          Score1        Sat2                 Satisfaction          Behavior3   Future Behaviors                  Score
          Look and Feel                       74           0.4                                          4.1      Likelihood to Return               77
                                                                                   68
          Navigation                          68           2.8                                          4.2      Purchase Online                    75
          Search                              71           1.8                  Number of               4.9      Recommend                          72
          Site Performance                    76           0.5                 respondents:
                                                                                   3500




          1                                                                                      3
           The Score is a weighted average of responses to 2-4                                    The Impact on Future Behavior is the improvement to that
          individual survey questions, which comprise the overall                                Future Behavior we would expect based on improving overall
          Score for an Element.                                                                  Satisfaction by 5 points.


          2
           The Impact on Sat. is the improvement to overall
          Satisfaction we would expect based on improving that
          Element's score by 5 points.




ForeSee Results, Inc. Confidential                                                   2                                              Satisfaction Performance Report
Date Created: 04/01/2010




                                                                 Ticketmaster Enterprise Browse
                                                                          Priority Map
                                                                 March 01, 2010 - March 31, 2010
                                                                         (FSR) Site=US
                              STATUS QUO REQUIRED                                             MAINTAIN OR IMPROVE


     High


                                     Site Performance
                                           76, 0.5
                               Look and Feel
                                  74, 0.4
   SCORE




           73

                                                                                                   Search
                                                                                                   71, 1.8



                                                                                                                                   Navigation
                                                                                                                                    68, 2.8



    Low

           63
                0.2   Low                   MONITOR               1.2                                  TOP PRIORITY
                                                                                                         2.2                High
Key:
Position of each bubble indicates its score and impact                       IMPACT
Size of each bubble also indicates the relative size of impact




ForeSee Results, Inc. Confidential                                             3                                  Satisfaction Performance Report
Date Created: 04/01/2010                                             Ticketmaster Enterprise Browse
                                                                     Average Model Question Scores
                                                                     March 01, 2010 - March 31, 2010
                                                                             (FSR) Site=US

                                                                                                             Average
    Measured Questions                                                                                        Score      Impact
    Look and Feel                                                                                              74          0.4
    Please rate the visual appeal of this site.                                                                7.6
    Please rate the balance of graphics and text on this site.                                                 7.6
    Please rate the readability of the pages on this site.                                                     7.8
    Navigation                                                                                                 68          2.8
    Please rate how well the site is organized.                                                                7.4
    Please rate the options available for navigating this site.                                                7.1
    Please rate how well the site layout helps you find what you are looking for.                              7.1
    Please rate the number of clicks to get where you want on this site.                                       6.8
    Search                                                                                                     71          1.8
    Please rate the relevance of search results on this site.                                                  7.5
    Please rate the organization of search results on this site.                                               7.5
    Please rate how well the search results help you decide what to select.                                    7.3
    Please rate how well the search feature helps you to narrow the results to find what you want.             7.2
    Site Performance                                                                                           76          0.5
    Please rate how quickly pages load on this site.                                                           7.7
    Please rate the consistency of speed from page to page on this site.                                       7.8
    Please rate the ability to load pages without getting error messages on this site.                         8.0
    Satisfaction                                                                                               68
    What is your overall satisfaction with this site?                                                          7.3
    How well does this site meet your expectations?                                                            7.2
    How does this site compare to your idea of an ideal website?                                               7.0
    Likelihood to Return                                                                                       77          4.1
    How likely are you to return to this site to look for tickets?                                             7.9
    Purchase Online                                                                                            75          4.2
    How likely are you to make an online purchase from this site in the future?                                7.7
    Recommend                                                                                                  72          4.9
    How likely are you to recommend this site to someone else?                                                 7.4




ForeSee Results, Inc. Confidential                                                  4                  Satisfaction Performance Report
Date Created: 04/01/2010




                                                  Ticketmaster Enterprise Browse
                                                  Number of Survey Respondents
                                                  March 01, 2010 - March 31, 2010
                                                          (FSR) Site=US
                          4,000


                          3,500


                          3,000
  Number of Respondents




                          2,500


                          2,000


                          1,500


                          1,000


                           500


                             0
                                      Oct-09   Nov-09         Dec-09            Jan-10   Feb-10              Mar-10
                                  N    174      537            3,228            3,016    3,219               3,500


                                                                 Time Periods




ForeSee Results, Inc. Confidential                                5                               Satisfaction Performance Report
Date Created: 04/01/2010




                                                  Ticketmaster Enterprise Browse
                                                      Satisfaction Trendlines
                                                  March 01, 2010 - March 31, 2010
                                                          (FSR) Site=US
                            100




                             90




                             80
  Satisfaction Score




                             70




                             60




                             50




                             40
                                      Oct-09   Nov-09         Dec-09            Jan-10   Feb-10              Mar-10
                       Satisfaction    64       67              65               68       69                  68


                                                                 Time Periods




ForeSee Results, Inc. Confidential                               6                                Satisfaction Performance Report
Date Created: 04/01/2010




                                                    Ticketmaster Enterprise Browse
                                                 Elements with Satisfaction Trendlines
                                                    March 01, 2010 - March 31, 2010
                                                            (FSR) Site=US
                       100


                         90


                         80


                         70
  Score




                         60


                         50


                         40
                                     Oct-09   Nov-09          Dec-09           Jan-10    Feb-10              Mar-10
          Look and Feel               69       71              72               73        74                   74
          Navigation                  65       66              66               68        69                   68
          Search                      67       70              70               71        72                   71
          Site Performance            72       74              74               76        76                   76
          Satisfaction                64       67              65               68        69                   68




                                                                Time Periods




ForeSee Results, Inc. Confidential                               7                                Satisfaction Performance Report
Date Created: 04/01/2010




                                                    Ticketmaster Enterprise Browse
                                              Future Behaviors with Satisfaction Trendlines
                                                     March 01, 2010 - March 31, 2010
                                                             (FSR) Site=US
                         100



                          90



                          80
  Score




                          70



                          60



                          50



                          40
                                     Oct-09   Nov-09         Dec-09          Jan-10           Feb-10                Mar-10
          Likelihood to Return        74       76             75              76               77                     77
          Purchase Online             71       74             72              74               75                     75
          Recommend                   68       71             69              71               73                     72
          Satisfaction                64       67             65              68               69                     68




                                                             Time Periods




ForeSee Results, Inc. Confidential                            8                                        Satisfaction Performance Report
Date Created: 04/01/2010




                                                   Ticketmaster Enterprise Browse
                                                Look and Feel - Scores and Distributions
                                                    March 01, 2010 - March 31, 2010
                                                            (FSR) Site=US
                                                           (Avg. Score: 74)



      Please rate the
  readability of the pages
        on this site.       1%
                           2% 2%3%   8%   8%        12%                20%                   18%                    27%
      Avg Score: 7.8
         N*: 3500




 Please rate the balance
 of graphics and text on
        this site.        1%
                         2%2%3%      9%    9%            15%                 22%                   16%                 22%
     Avg Score: 7.6
        N*: 3500




    Please rate the visual
     appeal of this site.
                            1% 3%
                           3% 2%     9%    8%            15%                 22%                   14%               24%
       Avg Score: 7.6
          N*: 3500



                            0%            20%                  40%                     60%                    80%                   100%
  * N values exclude
   "Don't Know"                                      1     2   3       4     5     6   7      8     9    10



ForeSee Results, Inc. Confidential                                 9                                            Satisfaction Performance Report
Date Created: 04/01/2010




                                                               Ticketmaster Enterprise Browse
                                                             Navigation - Scores and Distributions
                                                               March 01, 2010 - March 31, 2010
                                                                        (FSR) Site=US
                                                                       (Avg. Score: 68)


  Please rate the number
   of clicks to get where
   you want on this site.          6%   4% 5%      6%         9%        8%          11%               18%                14%                 20%
       Avg Score: 6.8
          N*: 3500

    Please rate how well
     the site layout helps
    you find what you are
                                   6%   3% 4% 4%        7%         9%         11%               18%               15%                      23%
          looking for.
        Avg Score: 7.1
            N*: 3500

  Please rate the options
  available for navigating
          this site.           5% 3% 5% 5%              9%         8%         13%                 18%                   15%                  21%
      Avg Score: 7.1
         N*: 3500


     Please rate how well
     the site is organized.
                               4% 2%3% 4%       8%           7%         13%                 19%                   16%                      24%
        Avg Score: 7.4
            N*: 3500


                              0%                    20%                       40%                       60%                        80%                   100%
  * N values exclude
   "Don't Know"                                                    1    2      3        4   5     6     7     8     9         10



ForeSee Results, Inc. Confidential                                                 10                                                Satisfaction Performance Report
Date Created: 04/01/2010




                                                          Ticketmaster Enterprise Browse
                                                         Search - Scores and Distributions
                                                          March 01, 2010 - March 31, 2010
                                                                   (FSR) Site=US
                                                                  (Avg. Score: 71)

   Please rate how well
    the search feature
  helps you to narrow the
                                    7% 2% 3% 3%    7%         8%         12%                          20%                   16%                 22%
  results to find what you
            want.
     Avg Score: 7.2…

   Please rate how well
  the search results help
    you decide what to
                                    6% 2%3%3%     7%         7%        11%                    21%                         17%                  23%
          select.
      Avg Score: 7.3
         N*: 3500

       Please rate the
   organization of search
     results on this site.           3%
                                5% 2% 3%     7%         7%         12%                      21%                       18%                     24%
       Avg Score: 7.5
          N*: 3500


         Please rate the
      relevance of search
       results on this site.         3%
                                5% 2% 3% 6%             7%         12%                      20%                       19%                     25%
         Avg Score: 7.5
            N*: 3500


                               0%                  20%                       40%                                60%                    80%                   100%
  * N values exclude
   "Don't Know"                                                    1     2     3        4         5         6   7     8     9     10



ForeSee Results, Inc. Confidential                                                 11                                                    Satisfaction Performance Report
Date Created: 04/01/2010




                                                            Ticketmaster Enterprise Browse
                                                      Site Performance - Scores and Distributions
                                                            March 01, 2010 - March 31, 2010
                                                                    (FSR) Site=US
                                                                   (Avg. Score: 76)


 Please rate the ability to
    load pages without
 getting error messages
                                  2%
                               4%1% 3% 5%      6%      9%             18%                  20%                        33%
        on this site.
       Avg Score: 8
         N*: 3500



       Please rate the
    consistency of speed
    from page to page on
                           1%
                         3% 2%3%          7%   6%        12%                     20%                 20%                    25%
          this site.
       Avg Score: 7.8
          N*: 3500




 Please rate how quickly
 pages load on this site.
                                 1%
                               3% 2% 3%   6%    7%          13%                  20%                 19%                    25%
     Avg Score: 7.7
        N*: 3500



                              0%                20%                    40%                     60%                  80%                   100%
  * N values exclude
   "Don't Know"                                              1    2    3          4    5   6     7    8    9   10



ForeSee Results, Inc. Confidential                                          12                                        Satisfaction Performance Report
Date Created: 04/01/2010




                                                            Ticketmaster Enterprise Browse
                                                         Satisfaction - Scores and Distributions
                                                            March 01, 2010 - March 31, 2010
                                                                      (FSR) Site=US
                                                                     (Avg. Score: 68)



   How does this site
 compare to your idea of
   an ideal website?               7%   4% 4% 4%        7%        7%         12%                 18%                   17%                  20%
     Avg Score: 7
        N*: 3500




  How well does this site
       meet your
     expectations?                 8%   3% 3% 4%    6%       6%        11%                 19%                   17%                      23%
     Avg Score: 7.2
       N*: 3500




     What is your overall
     satisfaction with this
             site?                 7%   3% 3% 4%   6%        7%        12%                 18%                   18%                      24%
       Avg Score: 7.3
           N*: 3500



                              0%                   20%                       40%                       60%                        80%                   100%
  * N values exclude
   "Don't Know"                                                   1    2      3        4   5      6    7     8         9     10



ForeSee Results, Inc. Confidential                                                13                                                Satisfaction Performance Report
Date Created: 04/01/2010




                                                                Ticketmaster Enterprise Browse
                                                        Likelihood to Return - Scores and Distributions
                                                                March 01, 2010 - March 31, 2010
                                                                        (FSR) Site=US
                                                                       (Avg. Score: 77)




   How likely are you to
 return to this site to look
        for tickets?                     2%
                                    6% 2% 2% 6%   5%      8%       14%                16%                          41%
      Avg Score: 7.9
         N*: 3500




                               0%                 20%                  40%                      60%                80%                   100%
  * N values exclude
   "Don't Know"                                                1   2     3        4   5     6   7     8   9   10



ForeSee Results, Inc. Confidential                                           14                                      Satisfaction Performance Report
Date Created: 04/01/2010




                                                         Ticketmaster Enterprise Browse
                                                    Purchase Online - Scores and Distributions
                                                         March 01, 2010 - March 31, 2010
                                                                 (FSR) Site=US
                                                                (Avg. Score: 75)




   How likely are you to
     make an online
  purchase from this site
                                 7%   3%2%2% 6%   4%    8%        13%              14%                      40%
       in the future?
      Avg Score: 7.7
          N*: 3500




                            0%                20%                 40%                    60%                80%                   100%
  * N values exclude
   "Don't Know"                                          1    2   3        4   5     6   7     8   9   10



ForeSee Results, Inc. Confidential                                    15                                      Satisfaction Performance Report
Date Created: 04/01/2010




                                                         Ticketmaster Enterprise Browse
                                                      Recommend - Scores and Distributions
                                                         March 01, 2010 - March 31, 2010
                                                                 (FSR) Site=US
                                                                (Avg. Score: 72)




   How likely are you to
  recommend this site to
     someone else?                   9%   3%3%3% 6%    5%       8%       14%              14%                     36%
      Avg Score: 7.4
         N*: 3500




                            0%                  20%                  40%                    60%                  80%                   100%
  * N values exclude
   "Don't Know"                                             1    2   3        4   5   6         7   8   9   10



ForeSee Results, Inc. Confidential                                       16                                        Satisfaction Performance Report
Date Created: 04/01/2010




                                         Ticketmaster Enterprise Browse
                                       How frequently do you visit this site?
                                         March 01, 2010 - March 31, 2010
                                                 (FSR) Site=US
                                                    (N: 3500)




                                                            Daily
                                                             3%


                                                Weekly
                                                 10%


                                                                    Three or four times per
                                                                             year
                                     One or two times per                    26%
                                             year
                                             17%

                                                                        This is my first visit
                                                                                23%

                                              Monthly
                                               21%




ForeSee Results, Inc. Confidential                              17                               Satisfaction Performance Report
Date Created: 04/01/2010




                                        Ticketmaster Enterprise Browse
                                      How did you arrive at this site today?
                                        March 01, 2010 - March 31, 2010
                                                (FSR) Site=US
                                                   (N: 3500)



                                                 Clicked on an
                                                online/banner ad
                                                       4%



                                             Link from
                                              another
                                              website
                                                14%


                                                                Typed the URL into my
                                                                       browser
                                     Other                               36%
                                     21%



                                                 Found using a search engine
                                                   (e.g. Google or Yahoo!)
                                                            25%




ForeSee Results, Inc. Confidential                         18                           Satisfaction Performance Report
Date Created: 04/01/2010




                                           Ticketmaster Enterprise Browse
                                     Are you a registered user of My Ticketmaster?
                                            March 01, 2010 - March 31, 2010
                                                     (FSR) Site=US
                                                        (N: 3500)




                                                  Don't know
                                                     8%



                                         No
                                        24%




                                                                       Yes
                                                                       68%




ForeSee Results, Inc. Confidential                             19                    Satisfaction Performance Report
Date Created: 04/01/2010




                                                Ticketmaster Enterprise Browse
                   Which of the following Ticketmaster products or services are you aware of? Select all that
                                                             apply.
                                                March 01, 2010 - March 31, 2010
                                                        (FSR) Site=US
                                                           (N: 3500)

          My Ticketmaster                                                                                              65%


 Weekly TicketAlert Email                                                        33%


    Recommended Events                                                     28%


  Performer On Sale Alert                                         20%


              Fan Reviews                                   16%

         American Express
                                                      13%
            PreSale…

      Interactive Seat Map                      11%

      Ability to use AMEX
                                          7%
     Membership rewards…

               Songs_OLD             4%

  Ticketmaster Blackberry
                                     4%
        Application

        None of the above                                           22%


                             0%           10%                20%           30%         40%   50%          60%               70%




ForeSee Results, Inc. Confidential                                        20                         Satisfaction Performance Report
Date Created: 04/01/2010




                                               Ticketmaster Enterprise Browse
                 Which of the following Ticketmaster products or services have you used or explored? Select
                                                         all that apply.
                                               March 01, 2010 - March 31, 2010
                                                        (FSR) Site=US
                                                            (N: 3500)

          My Ticketmaster                                                                                      63%

       Weekly Ticket Alert
                                                                     24%
            Email

    Recommended Events                                         21%


  Performer On Sale Alert                              16%


              Fan Reviews                        12%


      Interactive Seat Map                 7%

         American Express
                                           7%
            PreSale…

               Songs_OLD              3%

      Ability to use AMEX
                                     3%
     Membership rewards…
  Ticketmaster Blackberry
                                     2%
        Application

        None of the above                                            24%


                             0%            10%           20%               30%   40%     50%           60%               70%




ForeSee Results, Inc. Confidential                                     21                         Satisfaction Performance Report
Date Created: 04/01/2010




                                                 Ticketmaster Enterprise Browse
                                     Please rate your impression of the Ticketmaster brand.
                                                 March 01, 2010 - March 31, 2010
                                                         (FSR) Site=US
                                                            (N: 3500)
                                                            Mean: 7.1

  1 = Not At All Favorable                          7%


                           2             3%


                           3            3%


                           4            3%


                           5                             8%


                           6                             7%


                           7                                            12%


                           8                                                             17%


                           9                                                   14%


      Very Favorable = 10                                                                                  22%


                Don't know                    4%


                               0%             5%              10%                15%           20%                     25%




ForeSee Results, Inc. Confidential                             22                               Satisfaction Performance Report
Date Created: 04/01/2010




                                                    Ticketmaster Enterprise Browse
                                          Please rate the reliability of the Ticketmaster brand.
                                                    March 01, 2010 - March 31, 2010
                                                              (FSR) Site=US
                                                                (N: 3500)
                                                                Mean: 7.6

     1 = Not At All Reliable                  5%


                           2         2%


                           3         2%


                           4         2%


                           5                       6%


                           6                        7%


                           7                                       10%


                           8                                                            17%


                           9                                                         17%


        Very Reliable = 10                                                                                   26%


                Don't know                          7%


                               0%            5%              10%             15%              20%     25%                  30%




ForeSee Results, Inc. Confidential                                   23                             Satisfaction Performance Report
Date Created: 04/01/2010




                                                Ticketmaster Enterprise Browse
                      How easy is it to manage your account on this site (sign up for emails, set favorites or
                                                       preferences etc)?
                                                March 01, 2010 - March 31, 2010
                                                        (FSR) Site=US
                                                           (N: 3500)
                                                           Mean: 7.6
        1 = Not At All Easy                    4%


                           2         2%


                           3         2%


                           4              2%


                           5                         5%


                           6                         6%


                           7                                      10%


                           8                                                               16%


                           9                                                         15%


            Very Easy = 10                                                                                          22%


                Don't know                                                                       17%


                               0%               5%              10%                15%                 20%                     25%




ForeSee Results, Inc. Confidential                               24                                     Satisfaction Performance Report
Date Created: 04/01/2010




                                               Ticketmaster Enterprise Browse
                  How do you typically learn about events that you would like to attend? Please select all that
                                                             apply.
                                               March 01, 2010 - March 31, 2010
                                                        (FSR) Site=US
                                                           (N: 3500)

               This website                                                                                            45%


                      Radio                                                                              40%


              From a friend                                                                31%


           Print advertising                                             20%


           Marketing email                                          19%


               Fan website                                    17%


                Print article                           15%


   Other websites, please
                                               8%
          specify


     Other, please specify                6%


                                0%   5%        10%   15%        20%            25%   30%         35%   40%        45%          50%




ForeSee Results, Inc. Confidential                                  25                                  Satisfaction Performance Report
Date Created: 04/01/2010




                                                  Ticketmaster Enterprise Browse
                                       What is your primary reason for visiting this site today?
                                                  March 01, 2010 - March 31, 2010
                                                           (FSR) Site=US
                                                              (N: 3500)


                                     Other, please specify        Find general
                                              6%             information about this
                                                                      site
                                                                      1%




                                                  Browse for event
                                                       ideas
                                                        17%


                                                Research a specific                   Purchase tickets
                                                      event                                58%
                                                      18%




ForeSee Results, Inc. Confidential                                       26                              Satisfaction Performance Report
Date Created: 04/01/2010




                                             Ticketmaster Enterprise Browse
                                     What type of event are you purchasing tickets for?
                                              March 01, 2010 - March 31, 2010
                                                      (FSR) Site=US
                                                          (N: 2040)




                                                    Other, please specify
                                                             4%


                                                    Family
                                                     8%



                                          Sports
                                           16%


                                                                             Music
                                                                             53%

                                            Arts & Theatre
                                                 19%




ForeSee Results, Inc. Confidential                                27                      Satisfaction Performance Report
Date Created: 04/01/2010




                                              Ticketmaster Enterprise Browse
                                     What type of event are you researching tickets for?
                                              March 01, 2010 - March 31, 2010
                                                       (FSR) Site=US
                                                          (N: 638)




                                                     Other, please specify
                                                              4%


                                                     Family
                                                      7%

                                            Sports
                                             11%




                                          Arts & Theatre
                                               16%                           Music
                                                                             62%




ForeSee Results, Inc. Confidential                                 28                      Satisfaction Performance Report
Date Created: 04/01/2010




                                                    Ticketmaster Enterprise Browse
                                     Were you able to accomplish what you intended to on the site?
                                                    March 01, 2010 - March 31, 2010
                                                            (FSR) Site=US
                                                               (N: 3500)




                                                           Don't know
                                                              6%




                                                 No
                                                30%




                                                                                Yes
                                                                                64%




ForeSee Results, Inc. Confidential                                  29                               Satisfaction Performance Report
Date Created: 04/01/2010




                                                   Ticketmaster Enterprise Browse
                           Please rate the following attributes on this site: The range and variety of tickets
                                                   March 01, 2010 - March 31, 2010
                                                             (FSR) Site=US
                                                                (N: 3500)
                                                               Mean: 7.4

                   1 = Poor                       5%


                           2           2%


                           3            2%


                           4                3%


                           5                            7%


                           6                            7%


                           7                                               11%


                           8                                                                        18%


                           9                                                           14%


             Excellent = 10                                                                                                 23%


                Don't know                                   8%


                               0%                5%                10%                15%                 20%                     25%




ForeSee Results, Inc. Confidential                                  30                                     Satisfaction Performance Report
Date Created: 04/01/2010




                                                    Ticketmaster Enterprise Browse
                                     The ticket descriptions (i.e. Platinum, Premium, Adult, Family).
                                                    March 01, 2010 - March 31, 2010
                                                              (FSR) Site=US
                                                                 (N: 3500)
                                                                 Mean: 7.3

                   1 = Poor                     4%


                           2            2%


                           3             2%


                           4                  4%


                           5                             6%


                           6                                   8%


                           7                                              10%


                           8                                                                   17%


                           9                                                    12%


             Excellent = 10                                                                                20%


                Don't know                                                            14%


                               0%               5%                  10%                15%              20%                     25%




ForeSee Results, Inc. Confidential                                  31                                   Satisfaction Performance Report
Date Created: 04/01/2010




                                                    Ticketmaster Enterprise Browse
                                                           The seating maps
                                                    March 01, 2010 - March 31, 2010
                                                            (FSR) Site=US
                                                               (N: 3500)
                                                               Mean: 7.1

                   1 = Poor                         5%


                           2         2%


                           3              3%


                           4                    5%


                           5                                  8%


                           6                                  8%


                           7                                             11%


                           8                                                                17%


                           9                                                   13%


             Excellent = 10                                                                                  22%


                Don't know                               6%


                               0%              5%                  10%                15%         20%                     25%




ForeSee Results, Inc. Confidential                                 32                              Satisfaction Performance Report
Date Created: 04/01/2010




                                             Ticketmaster Enterprise Browse
                                     Did you make a purchase during your visit today?
                                             March 01, 2010 - March 31, 2010
                                                     (FSR) Site=US
                                                        (N: 3500)




                                             Yes
                                             31%




                                                                         No
                                                                        69%




ForeSee Results, Inc. Confidential                          33                          Satisfaction Performance Report
Date Created: 04/01/2010




                                               Ticketmaster Enterprise Browse
                         Did a new window open up in your browser as you started the purchase process?
                                                March 01, 2010 - March 31, 2010
                                                        (FSR) Site=US
                                                            (N: 454)




                                                     No
                                                    21%




                                                                              Yes
                                             Don't know                       56%
                                               23%




ForeSee Results, Inc. Confidential                             34                                 Satisfaction Performance Report
Date Created: 04/01/2010




                                                      Ticketmaster Enterprise Browse
                                     Did you use an interactive seat map while purchasing your tickets?
                                                      March 01, 2010 - March 31, 2010
                                                                (FSR) Site=US
                                                                   (N: 454)




                                                  Yes
                                                  45%

                                                                                       No
                                                                                      55%




ForeSee Results, Inc. Confidential                                   35                                   Satisfaction Performance Report
Date Created: 04/01/2010




                                                     Ticketmaster Enterprise Browse
                                          Please rate the ease of using the interactive seat map.
                                                     March 01, 2010 - March 31, 2010
                                                              (FSR) Site=US
                                                                  (N: 206)
                                                                Mean: 7.6

                   1 = Poor                 4%


                           2         2%


                           3         2%


                           4                  5%


                           5                     5%


                           6                       6%


                           7                                       13%


                           8                                                       18%


                           9                                         14%


             Excellent = 10                                                                                            31%


                Don't know      0%


                               0%           5%           10%             15%        20%             25%        30%               35%




ForeSee Results, Inc. Confidential                                   36                                   Satisfaction Performance Report
Date Created: 04/01/2010




                                                 Ticketmaster Enterprise Browse
                        Please indicate how the interactive seat map influenced your purchase on this site.
                                                  March 01, 2010 - March 31, 2010
                                                           (FSR) Site=US
                                                              (N: 206)


                                                         Both - I purchased
                                                        more tickets and more
                                                          expensive tickets
                                                                  3%



                                                    I purchased
                                                    more tickets
                                                        13%



                                            I purchased more
                                            expensive tickets
                                                   19%
                                                                                No difference
                                                                                    65%




ForeSee Results, Inc. Confidential                                  37                                Satisfaction Performance Report
Date Created: 04/01/2010




                                                     Ticketmaster Enterprise Browse
                                     How did you become aware of the event you purchased tickets for?
                                                     March 01, 2010 - March 31, 2010
                                                             (FSR) Site=US
                                                                (N: 1092)


               This website                                                                              20%


              From a friend                                                                   17%


                      Radio                                                             14%


                      Other                                                       12%


           Marketing email                                                  11%


               Fan website                                       8%


     Other website, please
                                                            7%
            specify


           Print advertising                               7%


                Print article                      5%


                                0%                5%                  10%               15%             20%                     25%




ForeSee Results, Inc. Confidential                                    38                                 Satisfaction Performance Report
Date Created: 04/01/2010




                                                         Ticketmaster Enterprise Browse
                                               Please rate the overall purchase process on this site.
                                                          March 01, 2010 - March 31, 2010
                                                                   (FSR) Site=US
                                                                      (N: 1092)
                                                                     Mean: 7.5

                   1 = Poor                           5%


                           2              2%


                           3               2%


                           4                    3%


                           5                               6%


                           6                                    7%


                           7                                                    13%


                           8                                                                     19%


                           9                                                            16%


             Excellent = 10                                                                                        26%


                Don't know           0%


                               0%                    5%              10%          15%            20%      25%                  30%




ForeSee Results, Inc. Confidential                                         39                           Satisfaction Performance Report
Date Created: 04/01/2010




                                                 Ticketmaster Enterprise Browse
                       Please rate the usefulness of the clock indicating the time remaining during the ticket
                                                         selection process.
                                                  March 01, 2010 - March 31, 2010
                                                           (FSR) Site=US
                                                              (N: 1092)
                                                             Mean: 7.3
                   1 = Poor                          7%


                           2              3%


                           3               3%


                           4                    4%


                           5                         6%


                           6                          7%


                           7                               9%


                           8                                                    16%


                           9                                                 15%


             Excellent = 10                                                                                             27%


                Don't know           2%


                               0%               5%         10%            15%             20%             25%                  30%




ForeSee Results, Inc. Confidential                                40                                    Satisfaction Performance Report
Date Created: 04/01/2010




                                                  Ticketmaster Enterprise Browse
                           Were you aware that you could log in to your account before making a purchase?
                                                  March 01, 2010 - March 31, 2010
                                                           (FSR) Site=US
                                                              (N: 1092)



                                                    I am not a registered
                                                          member
                                                            11%




                                               No
                                              33%                                Yes
                                                                                 56%




ForeSee Results, Inc. Confidential                                          41                       Satisfaction Performance Report
Date Created: 04/01/2010




                                                    Ticketmaster Enterprise Browse
                                     Please rate the ease of logging in to complete your purchase.
                                                    March 01, 2010 - March 31, 2010
                                                              (FSR) Site=US
                                                                 (N: 976)
                                                                Mean: 7.9

                   1 = Poor                3%


                           2         2%


                           3          2%


                           4              3%


                           5                   4%


                           6                        7%


                           7                               10%


                           8                                                     19%


                           9                                               16%


             Excellent = 10                                                                                     31%


                Don't know                     4%


                               0%              5%        10%        15%           20%          25%        30%               35%




ForeSee Results, Inc. Confidential                                 42                                Satisfaction Performance Report
Date Created: 04/01/2010




                                                   Ticketmaster Enterprise Browse
                 Please rate the clarity of the site in directing you to customer support, if necessary, after your
                                                               purchase.
                                                   March 01, 2010 - March 31, 2010
                                                             (FSR) Site=US
                                                                (N: 1092)
                                                               Mean: 7.3
                   1 = Poor                     5%


                           2         2%


                           3              3%


                           4               4%


                           5                    4%


                           6                          7%


                           7                               8%


                           8                                                     14%


                           9                                               12%


             Excellent = 10                                                                                              23%


                Don't know                                                                            19%


                               0%              5%               10%                 15%                20%                      25%




ForeSee Results, Inc. Confidential                               43                                      Satisfaction Performance Report
Date Created: 04/01/2010




                                                       Ticketmaster Enterprise Browse
                                                     Which delivery option did you choose?
                                                        March 01, 2010 - March 31, 2010
                                                                 (FSR) Site=US
                                                                    (N: 1092)


                 Ticket Fast                                                                            50%


               Regular mail                                                    29%


    Venue pick up/will call                    8%


       Paperless Ticketing                3%


     Retail location pick up              3%


                      Other               3%


                        UPS              2%


                     Fed Ex          2%


           Special Delivery         0%


                               0%              10%              20%            30%           40%     50%                  60%




ForeSee Results, Inc. Confidential                                     44                          Satisfaction Performance Report
Date Created: 04/01/2010




                                           Ticketmaster Enterprise Browse
                                     Have you purchased from this site in the past?
                                            March 01, 2010 - March 31, 2010
                                                    (FSR) Site=US
                                                       (N: 3500)




                                                     Don't know
                                                        3%




                                            No
                                           26%




                                                                       Yes
                                                                       71%




ForeSee Results, Inc. Confidential                         45                         Satisfaction Performance Report
Date Created: 04/01/2010




                                                  Ticketmaster Enterprise Browse
                             Have you contacted customer service by phone or email in the past 30 days?
                                                  March 01, 2010 - March 31, 2010
                                                          (FSR) Site=US
                                                             (N: 3460)
                                                               Don't know
                                                                   1%
                                                     Yes, by email      Yes, by phone and email
                                                          3%                      1%


                                         Yes, by phone
                                              8%




                                                                              No
                                                                             87%




ForeSee Results, Inc. Confidential                                    46                             Satisfaction Performance Report
Date Created: 04/01/2010




                                                Ticketmaster Enterprise Browse
                 In the past 30 days, why did you contact customer service by phone and/or email? (Select all
                                                          that apply)
                                                March 01, 2010 - March 31, 2010
                                                        (FSR) Site=US
                                                            (N: 413)


      To make a purchase                                                                                        40%




     To resolve a problem
     with a recently placed                                                             27%
              order



       To request more
                                                                                  25%
  information about events



       To report difficulties
        encountered while                                           19%
        purchasing online




                      Other                        11%



                                0%   5%      10%         15%        20%     25%           30%   35%          40%           45%




ForeSee Results, Inc. Confidential                             47                                   Satisfaction Performance Report
Date Created: 04/01/2010




                                                  Ticketmaster Enterprise Browse
                                Was your problem resolved as a result of contacting customer service?
                                                  March 01, 2010 - March 31, 2010
                                                          (FSR) Site=US
                                                              (N: 114)




                                                    Don't know
                                                      18%

                                                                                 Yes
                                                                                 44%




                                                     No
                                                    38%




ForeSee Results, Inc. Confidential                                48                                    Satisfaction Performance Report
Date Created: 04/01/2010




                                                     Ticketmaster Enterprise Browse
                                What is your overall satisfaction with your customer service experience?
                                                     March 01, 2010 - March 31, 2010
                                                               (FSR) Site=US
                                                                  (N: 413)
                                                                 Mean: 6.6

        1=Very dissatisfied                                                         15%


                           2               4%


                           3                4%


                           4                 4%


                           5                 4%


                           6                      5%


                           7                                 9%


                           8                                            13%


                           9                                         12%


          Very satisfied=10                                                                                    25%


                Don't know                       5%


                               0%            5%             10%               15%          20%               25%                  30%




ForeSee Results, Inc. Confidential                                 49                                      Satisfaction Performance Report
Date Created: 04/01/2010




                                                Ticketmaster Enterprise Browse
                    Which ONE of the following do you consider to be most influential in your ticket purchase
                                                          decisions?
                                                March 01, 2010 - March 31, 2010
                                                        (FSR) Site=US
                                                           (N: 3500)

               Ticket prices                                                                                        32%

       Schedule dates and
                                                                          17%
             times

    Quality of seat location                                12%

            General Ticket
                                                      9%
             availability
       Ability to select your
                                                 8%
                seats
  Location of the venue in
                                                7%
   relation to your home

         Event information                     7%


     Other, please specify                4%

            Availability of
                                     1%
         premium/platinum…

              Fan Reviews            1%

        Venue information
                                     1%
       (directions, parking)

                                0%        5%          10%          15%          20%         25%           30%               35%




ForeSee Results, Inc. Confidential                                50                                 Satisfaction Performance Report
Date Created: 04/01/2010




                                            Ticketmaster Enterprise Browse
                                     How many events do you typically attend in a year?
                                            March 01, 2010 - March 31, 2010
                                                     (FSR) Site=US
                                                        (N: 3500)


      Avg - 6 Events


                                                More than 20
                                                    5%
                                                               None
                                                                4%

                                                11 to 20
                                                  6%
                                                                           3 to 5
                                                                           40%

                                          6 to 10
                                           18%




                                                           1 to 2
                                                           27%




ForeSee Results, Inc. Confidential                                  51                    Satisfaction Performance Report
Date Created: 04/01/2010




                                                     Ticketmaster Enterprise Browse
                                                         Please select your age.
                                                     March 01, 2010 - March 31, 2010
                                                             (FSR) Site=US
                                                                (N: 3500)

      Avg - 43 Yrs (does not include refused)
                                                            Under 18 Prefer not to respond
                                                              3%              2%
                                                    65 and over
                                                        4%




                                                      18 - 24                       45 - 54
                                                       9%                            26%




                                                55 - 64
                                                 16%



                                                                                     35 - 44
                                                                                      23%
                                                                25 - 34
                                                                 17%




ForeSee Results, Inc. Confidential                                        52                   Satisfaction Performance Report
Date Created: 04/01/2010




                                            Ticketmaster Enterprise Browse
                                               Please select your gender.
                                            March 01, 2010 - March 31, 2010
                                                     (FSR) Site=US
                                                       (N: 3500)




                                                Prefer not to respond
                                                         3%




                                     Male
                                     40%

                                                                         Female
                                                                          57%




ForeSee Results, Inc. Confidential                            53                  Satisfaction Performance Report
Date Created: 04/01/2010




                                                     Ticketmaster Enterprise Browse
                                 Including yourself, how many people currently live in your household?
                                                     March 01, 2010 - March 31, 2010
                                                             (FSR) Site=US
                                                                (N: 3500)



                                                   Prefer not to respond
                                                            6%
                                                                    8 or more
                                                                       1%



                                                         1
                                                        10%




                                               5 to 7
                                               13%




                                                                                2 to 4
                                                                                70%




ForeSee Results, Inc. Confidential                                      54                               Satisfaction Performance Report
Date Created: 04/01/2010




                                            Ticketmaster Enterprise Browse
                 Do any members of your household fall into the following age brackets? Select all that apply.
                                            March 01, 2010 - March 31, 2010
                                                      (FSR) Site=US
                                                         (N: 3500)



        None of the above                                                                                         54%




                    12 to 17                                    22%




                     6 to 11                        15%




                    Under 6                   12%




     Prefer not to respond                 10%



                               0%       10%               20%          30%            40%             50%                  60%




ForeSee Results, Inc. Confidential                               55                                 Satisfaction Performance Report
Date Created: 04/01/2010




                                                    Ticketmaster Enterprise Browse
                                             Which category reflects your household income?
                                                     March 01, 2010 - March 31, 2010
                                                             (FSR) Site=US
                                                                 (N: 3500)


     Avg - $90,377 (does not include refused)

                                                               $125,000 - $149,999
                                             Under $25,000             5%
                                                  7%

                                     $150,000 or more
                                           8%



                                                                                    Prefer not to respond
                             $100,000 - $124,999                                            31%
                                     9%


                                                        $75,000 -
                                                                                    $50,000 - $74,999
                                                         $99,999
                                                                                          15%
                                                          11%

                                                                $25,000 - $49,999
                                                                      14%




ForeSee Results, Inc. Confidential                                          56                              Satisfaction Performance Report
Date Created: 04/01/2010




                                                                                     Other way you learn about
                 Satisfaction
    Date                             Which website?          Other websites           events you would like to   Other primary reason
                    Score
                                                                                              attend:


 03/01/2010             4



                                                      I am in small entertainment-
                                                      based industry and must pay
                                                      attention to every format
 03/01/2010            59                             available.
 03/01/2010            81
 03/01/2010            67




 03/01/2010             0

 03/01/2010            44
 03/01/2010            81




ForeSee Results, Inc. Confidential                                        57                                             Satisfaction Performance Report
Date Created: 04/01/2010




 03/01/2010            44                                                  Rolling Stones Mag.
 03/01/2010           100




 03/01/2010            70            Las Vegas Celine Dion
                                     Ticketmaster Performer Alert
                                     [newsletter@reply.ticketmaster
 03/01/2010             4            .com]

 03/01/2010            89
 03/01/2010            89            Ticketmaster
 03/01/2010             0




 03/01/2010            70
 03/01/2010           100
 03/01/2010            78

 03/01/2010           100
 03/01/2010            96


 03/01/2010             4            Hippodrome Baltimore

 03/01/2010           100
 03/01/2010           100


ForeSee Results, Inc. Confidential                                    58                         Satisfaction Performance Report
Date Created: 04/01/2010



 03/01/2010            67
 03/01/2010            85
 03/01/2010            89



 03/01/2010           100




 03/01/2010             7


 03/01/2010           100            belterracasino.com


 03/01/2010            41


 03/01/2010            44



 03/01/2010            78

 03/01/2010            19

 03/01/2010            96


 03/01/2010            85
 03/01/2010            89
 03/01/2010            89
 03/01/2010           100
 03/01/2010            78

 03/01/2010            15            fiery foods
 03/01/2010            78

 03/01/2010            67
 03/01/2010            67

 03/01/2010           100


ForeSee Results, Inc. Confidential                        59   Satisfaction Performance Report
Date Created: 04/01/2010



 03/01/2010            96                                                  commercial


 03/01/2010           100            yahoo mail


 03/01/2010            59                                                  billboards
 03/01/2010            74
 03/01/2010            41                         Yelp and goldstar
 03/01/2010           100
 03/01/2010            56
 03/01/2010            74            travelzoo    travelzoo
 03/01/2010            78




 03/01/2010            44
 03/01/2010            78
 03/01/2010            15
 03/01/2010            89


 03/01/2010            74




 03/01/2010            11
 03/01/2010            96
 03/01/2010             0



 03/01/2010            78            Face Book    Facebook

 03/01/2010            74
 03/01/2010            85
 03/01/2010           100




ForeSee Results, Inc. Confidential                                    60                Satisfaction Performance Report
Date Created: 04/01/2010




 03/01/2010             7            King 5 tv seattle




 03/01/2010            11
 03/01/2010            67

 03/01/2010            19                                              all the above toghether
 03/01/2010            44
 03/01/2010            59                                              tv




 03/01/2010            22            FORD'S THEATRE DC




 03/01/2010            78                                GR NOW

 03/01/2010            44
 03/01/2010             0



 03/01/2010            22            toyotapark.com
 03/01/2010            93            arena theatre




ForeSee Results, Inc. Confidential                                61                             Satisfaction Performance Report
Date Created: 04/01/2010




 03/01/2010            33            Paulmccartney.com   paulmccartney.com


 03/01/2010            78

 03/01/2010           100




 03/01/2010            96

 03/01/2010             0                                                         sirius


 03/01/2010            11


 03/01/2010             0


 03/01/2010             7


 03/01/2010            41            verizoncenter.com
 03/01/2010            37
 03/01/2010            81
 03/01/2010            67            www.wiggles.com



 03/01/2010            48


 03/01/2010            7
 03/01/2010           100

 03/01/2010            89


ForeSee Results, Inc. Confidential                                           62            Satisfaction Performance Report
Date Created: 04/01/2010




 03/01/2010            81                                print tickets




 03/01/2010           100
 03/01/2010           100
 03/01/2010           100



 03/01/2010            78

 03/01/2010            41                                review bon jovi concert




 03/01/2010            4
 03/01/2010           100


 03/02/2010            89

 03/02/2010            89


 03/02/2010           100            www.kblx.com
 03/02/2010            56




 03/02/2010           100
 03/02/2010            78




ForeSee Results, Inc. Confidential                  63                   Satisfaction Performance Report
Date Created: 04/01/2010




                                                    Ew.com, variety.com,
                                                    twitter.com, playbill.com,
 03/02/2010            59                           broadwayworld.com,



 03/02/2010             0                                                         Via the AFL.   Obtain a price for tickets


 03/02/2010           100                                                                        Check on my ticket order



 03/02/2010            78
 03/02/2010            41
 03/02/2010            44



 03/02/2010            78

 03/02/2010            74
 03/02/2010            37




 03/02/2010            74
 03/02/2010            78

 03/02/2010           100

 03/02/2010           100
                                                    jam;venue specific weebsite
                                                    such as HOB, VIC, Aragon,
 03/02/2010            81                           Rivera
 03/02/2010            78



 03/02/2010            78            lovebox site   ents24
 03/02/2010            78
 03/02/2010            56


ForeSee Results, Inc. Confidential                                       64                                    Satisfaction Performance Report
Date Created: 04/01/2010



 03/02/2010           100




 03/02/2010             7
 03/02/2010            89            brooks and dunn
 03/02/2010            70

 03/02/2010            37
 03/02/2010            59




 03/02/2010            55

 03/02/2010            70


ForeSee Results, Inc. Confidential                     65   Satisfaction Performance Report
Date Created: 04/01/2010




 03/02/2010            19



 03/02/2010            11

                                                          Newspaper website, disney
                                                          website, performance center
 03/02/2010            85            Mid-America Center   website
 03/02/2010            78            chiacgo wolves

 03/02/2010            67

 03/02/2010            78
 03/02/2010           100




 03/02/2010             0




ForeSee Results, Inc. Confidential                                           66         Satisfaction Performance Report
Date Created: 04/01/2010




 03/02/2010            89
 03/02/2010            59

 03/02/2010            37
 03/02/2010            93
 03/02/2010            67                              any




 03/02/2010            89                              musical artist websites

 03/02/2010            30


 03/02/2010            89


 03/02/2010            89            vbcc events                                 tv

 03/02/2010           100


 03/02/2010            85
 03/02/2010            44

 03/02/2010            78                                                        My Job

 03/02/2010            67            brooks&Dunn.com


 03/02/2010            85                              CASINOS
 03/02/2010            67
 03/02/2010           100                                                        TV


ForeSee Results, Inc. Confidential                                          67            Satisfaction Performance Report
Date Created: 04/01/2010




 03/02/2010           100

 03/02/2010            67

 03/02/2010           100

 03/02/2010           100            www.tnawrestling.com   www.tnawrestling.com

 03/02/2010            26



 03/02/2010            67


 03/02/2010            96

                                                                                   Artvoice magazine in buffalo
 03/02/2010            59                                                          ny
 03/02/2010            89
 03/02/2010            74
 03/02/2010            78

 03/02/2010           100                                                                                         Find Glee tickets!!!


 03/02/2010             0

 03/02/2010            67




ForeSee Results, Inc. Confidential                                            68                                                Satisfaction Performance Report
Date Created: 04/01/2010




 03/02/2010            89            LIVEDAILY.COM   LIVEDAILY.COM




 03/02/2010            74

 03/02/2010           100
 03/02/2010           100            Houston Rodeo


 03/02/2010            74
 03/02/2010            56




 03/02/2010             0            kbo


 03/02/2010            63



 03/02/2010            41                            venue sites




 03/02/2010            56


ForeSee Results, Inc. Confidential                                   69   Satisfaction Performance Report
Date Created: 04/01/2010



 03/02/2010            44

 03/02/2010            89            broadwayBox

 03/02/2010            19


 03/02/2010            30

 03/02/2010           100
 03/02/2010            67

 03/02/2010            89
 03/02/2010           100
 03/02/2010           100




 03/02/2010            67                               TV
 03/02/2010            89



 03/02/2010            59
 03/02/2010            89                               a concert


 03/02/2010            52                                           E-mail alert

 03/02/2010            78
 03/02/2010            89



 03/02/2010            52

 03/02/2010            93
 03/02/2010            67




ForeSee Results, Inc. Confidential                 70                              Satisfaction Performance Report
Date Created: 04/01/2010




 03/02/2010            56
 03/02/2010            89

 03/02/2010            59


 03/02/2010            89            nickoloden                                         tv or word of mouth

 03/02/2010           100
 03/02/2010            89                              Artist website




 03/02/2010            74                                                               tv


 03/02/2010            22            brooks and dunn
 03/02/2010            56

                                                       usually a link from whoever is
                                                       playing that sends me an
 03/02/2010            81                              email

 03/02/2010            52                                                               tv
 03/02/2010            89
 03/02/2010            82
 03/02/2010           100

 03/02/2010            82                                                               news




 03/02/2010             4




ForeSee Results, Inc. Confidential                                          71                                Satisfaction Performance Report
Date Created: 04/01/2010




 03/02/2010           100            Radio websites

 03/02/2010           100            google



 03/02/2010            37

 03/02/2010           100

 03/02/2010            96
 03/02/2010             0




 03/02/2010             0




ForeSee Results, Inc. Confidential                    72   Satisfaction Performance Report
Date Created: 04/01/2010




 03/02/2010             0            Paul McCartney
 03/02/2010            93
 03/02/2010            56

 03/02/2010            63

                                     Disney Lion King North
 03/02/2010            78            American Tour website
 03/02/2010            82




ForeSee Results, Inc. Confidential                            73   Satisfaction Performance Report
Date Created: 04/01/2010




 03/03/2010            26
 03/03/2010            78
 03/03/2010            78
 03/03/2010           100
 03/03/2010            67


 03/03/2010            89            facebook


 03/03/2010            70
 03/03/2010            82

 03/03/2010           100




 03/03/2010            19

 03/03/2010            67            Allman Brothers Band

 03/03/2010           100

                                                            most often radio, but
                                                            sometimes when I am at an
                                                            event - they advertise a future
 03/03/2010            78                                   one (Dodger games) or tv ads

 03/03/2010           100




 03/03/2010            59
 03/03/2010            41
 03/03/2010            74




ForeSee Results, Inc. Confidential                     74                                     Satisfaction Performance Report
Date Created: 04/01/2010




 03/03/2010            15

 03/03/2010            78                                                                   Television
 03/03/2010            89


 03/03/2010            78
 03/03/2010            82

 03/03/2010             7            joelosteen.com                   joelosteen.com




 03/03/2010            89
 03/03/2010           100


 03/03/2010            67
 03/03/2010            93

 03/03/2010           100

 03/03/2010            89
                                     http://www.ilovenytheater.com/
 03/03/2010            44            en/show
 03/03/2010            78




 03/03/2010             7            Center Stage Theater
 03/03/2010            44

 03/03/2010            30            U2.COM                           U2.COM



 03/03/2010            11


ForeSee Results, Inc. Confidential                                                     75                Satisfaction Performance Report
Date Created: 04/01/2010



 03/03/2010            78            Hershey Theater
 03/03/2010           100            bergen pac
 03/03/2010            67



 03/03/2010            74
 03/03/2010            82            http://www.gousfbulls.com

 03/03/2010           100            verizon center
 03/03/2010            56                                                               T.V
 03/03/2010           100            tourtracker.com             tourtracker.com

 03/03/2010            74
 03/03/2010            78
 03/03/2010            89

 03/03/2010            82




 03/03/2010            67
 03/03/2010            93
 03/03/2010            85


ForeSee Results, Inc. Confidential                                                 76         Satisfaction Performance Report
Date Created: 04/01/2010



 03/03/2010            78

 03/03/2010            82

 03/03/2010           100            95.7 the wolf   95.7 the wolf
 03/03/2010            19


 03/03/2010            93
 03/03/2010            74
 03/03/2010           100
 03/03/2010            89

 03/03/2010            82


 03/03/2010            74


 03/03/2010           100
 03/03/2010           100




 03/03/2010             7




 03/03/2010            78                                                 television

 03/03/2010            67




ForeSee Results, Inc. Confidential                                   77                Satisfaction Performance Report
Date Created: 04/01/2010




 03/03/2010             0                                           margaritaville.com        RADIO MARGARITAVILLE

 03/03/2010            93


 03/03/2010            22




 03/03/2010            37


 03/03/2010            67            www.nba.com/lakers


 03/03/2010            67

 03/03/2010            18
 03/03/2010            44
 03/03/2010            96

 03/03/2010            78
 03/03/2010            56


 03/03/2010           100
 03/03/2010            89

 03/03/2010            85            St. Louis Family Attractions

 03/03/2010            70
 03/03/2010             0




ForeSee Results, Inc. Confidential                                                       78                          Satisfaction Performance Report
Date Created: 04/01/2010




                                                           sports teams, musical groups'
 03/03/2010            85            PHiladelphia Union    sites for concernts

 03/03/2010            96                                                                                                   print tickets already purchased
 03/03/2010            70
 03/03/2010           100
 03/03/2010            89


 03/03/2010            15


 03/03/2010           100
 03/03/2010            70
 03/03/2010            85
 03/03/2010            70




 03/03/2010            67
 03/03/2010            93




                                                                                           We heard about this event at a
 03/03/2010            44                                                                  local MMA Cage Fight.
 03/03/2010            89

 03/03/2010            89            brooksand dunn site
 03/03/2010           100
 03/03/2010            59


 03/03/2010            89
 03/03/2010            44



ForeSee Results, Inc. Confidential                                             79                                                        Satisfaction Performance Report
Date Created: 04/01/2010




 03/03/2010            78



 03/03/2010             0            ringling .com

 03/03/2010            70

 03/03/2010           100                              www.rock108.com
                                                                              To get phone number for
                                                                              Ticketmaster to give to a friend
                                                                              to order tickets and did not find
 03/03/2010            59            LaCrosse Center                          it.




 03/03/2010            89

 03/03/2010            44


 03/03/2010            33




 03/03/2010            93




ForeSee Results, Inc. Confidential                                       80                 Satisfaction Performance Report
Date Created: 04/01/2010




                                     McMenimins Crystal ballroom
 03/03/2010            44            in Portland Oregon            Hay house.com
 03/03/2010            89

 03/03/2010            30

 03/03/2010            89



 03/03/2010            48
 03/03/2010            44            ????

                                                                                        Find where my missing tickets
                                                                                        are and how to get hold of a
 03/03/2010             0                                                               real live person




 03/03/2010            78

 03/03/2010            89                                          UK BASKETBALL




 03/03/2010             0

 03/03/2010            41




ForeSee Results, Inc. Confidential                                                 81                Satisfaction Performance Report
Date Created: 04/01/2010




 03/03/2010            44
 03/03/2010            82
 03/03/2010            74
 03/03/2010            89
                                     National Fiery Show,
 03/03/2010            82            Albuquerque, NM


 03/03/2010            74                                                           Print tickets

 03/03/2010            52            ceasers casino         casino web sites

 03/03/2010           100
 03/04/2010            11



 03/04/2010            41
 03/04/2010           100
 03/04/2010            74




 03/04/2010            37




 03/04/2010            22

 03/04/2010            70




ForeSee Results, Inc. Confidential                                             82                   Satisfaction Performance Report
Date Created: 04/01/2010




 03/04/2010            33




                                                                                    getting ready to buy pre sale
 03/04/2010            89                                                           Tom Petty tics
 03/04/2010            67


 03/04/2010            44
 03/04/2010            78
 03/04/2010            82
 03/04/2010            93
 03/04/2010            78            white pages


 03/04/2010            44            My Favorites

 03/04/2010            78



 03/04/2010            74

 03/04/2010            70


 03/04/2010            45                                read sings as i drive by




 03/04/2010            33




ForeSee Results, Inc. Confidential                  83                                           Satisfaction Performance Report
Date Created: 04/01/2010




 03/04/2010            11

 03/04/2010            78
 03/04/2010           100
 03/04/2010            56


 03/04/2010            96
 03/04/2010            63            Dow Event Center




                                                        venue specific; RSC; See;
                                                        CultureShop; WahstsOnStage;
                                                        Ambassador (Ambassador as
                                                        a last resort); Waterstones
 03/04/2010            45                               (occassionally)

 03/04/2010           100
 03/04/2010            89                                                             email
 03/04/2010            67
 03/04/2010            56

 03/04/2010           100                                                             on Myspace
 03/04/2010            26



 03/04/2010            82


 03/04/2010            74
 03/04/2010           100                               stubhub.com


ForeSee Results, Inc. Confidential                                        84                       Satisfaction Performance Report
Date Created: 04/01/2010




 03/04/2010            96
 03/04/2010            89            Dallas Summer Musicals

 03/04/2010            78
 03/04/2010            74                                                            sign up for email newsletter
 03/04/2010            93
 03/04/2010           100

 03/04/2010            78




 03/04/2010            33
 03/04/2010            96
                                                                                     Check for last minute ticketing
                                                                                     opportunities for a Bon Jovi
 03/04/2010            89                                                            concert
 03/04/2010            44

 03/04/2010           100                                                 fan club


 03/04/2010            81
                                     http://bwaymusical.umu.cc/ons
 03/04/2010            74            tage.htm
 03/04/2010            82




 03/04/2010           100
 03/04/2010            89




 03/04/2010             7
 03/04/2010            89
 03/04/2010           100
 03/04/2010           100


ForeSee Results, Inc. Confidential                                   85                            Satisfaction Performance Report
Date Created: 04/01/2010



 03/04/2010           100

 03/04/2010           100
 03/04/2010            4




 03/04/2010             0
                                                                                     Check out ticket prices and
 03/04/2010            33                                       TV                   purchase tickets




                                                                                     Checking on play information
 03/04/2010            67                                                            prices for a girlfriends night.
 03/04/2010            85

 03/04/2010           100




                                     sports teams such as the
 03/04/2010            93            phillies and union
 03/04/2010            67                                       Knowledge of event
 03/04/2010            89

 03/04/2010            59                                       television
 03/04/2010            63



 03/04/2010            89


 03/04/2010            63
 03/04/2010            96

 03/04/2010             0

 03/04/2010            78


ForeSee Results, Inc. Confidential                      86                                         Satisfaction Performance Report
Date Created: 04/01/2010



 03/04/2010           100
 03/04/2010           100
 03/04/2010            81
 03/04/2010            67
 03/04/2010           100




                                                       Find concerts by one artist that
                                                       have TicketExchange tickets.
 03/04/2010            15                              Not easy to do.




 03/04/2010            74            foopee.com
 03/04/2010            89



 03/04/2010             0


 03/04/2010             0

 03/04/2010            11
 03/04/2010            48




 03/04/2010            89




ForeSee Results, Inc. Confidential                87                 Satisfaction Performance Report
Date Created: 04/01/2010




                                                       local tourist, performance
 03/04/2010             0                              information


 03/04/2010             4            newjerseydevils



 03/04/2010            22

 03/04/2010            82                                                           COMMERCIALS
 03/04/2010            41                                                           tv




ForeSee Results, Inc. Confidential                                          88                    Satisfaction Performance Report
Date Created: 04/01/2010




 03/04/2010            70


 03/04/2010            92



 03/04/2010            41            disneyonice.com


 03/04/2010           100


 03/04/2010            37            39 steps




 03/04/2010           100            t int he park




 03/04/2010            78
                                                       official band websites and
 03/04/2010            4                               venue websites.
 03/04/2010           100




 03/04/2010            33
 03/04/2010            96




ForeSee Results, Inc. Confidential                                         89       Satisfaction Performance Report
Date Created: 04/01/2010




 03/04/2010            89




 03/04/2010            67
                                                                                    check into tickets previously
 03/04/2010            96                                                           purchased

 03/04/2010           100                                  journal star newspaper



 03/04/2010            67
 03/04/2010            89
 03/04/2010            89            allstate arena
 03/04/2010           100
 03/04/2010            67

 03/04/2010            89
 03/04/2010            44


 03/04/2010            82
 03/04/2010            78
 03/04/2010            52
 03/04/2010            89
 03/04/2010            89

 03/04/2010            89




ForeSee Results, Inc. Confidential                    90                                          Satisfaction Performance Report
Date Created: 04/01/2010




 03/04/2010            59
 03/04/2010           100


 03/04/2010            89



 03/04/2010             0
 03/04/2010            44
 03/04/2010            74                 TV




 03/04/2010            52




ForeSee Results, Inc. Confidential   91        Satisfaction Performance Report
Date Created: 04/01/2010




 03/04/2010            0                            other websites
 03/04/2010           100
 03/04/2010           100



 03/04/2010           100
 03/04/2010            78
 03/05/2010           100
 03/05/2010            29                           Family member

 03/05/2010            89

 03/05/2010            93

 03/05/2010             0

 03/05/2010            70




 03/05/2010            44
 03/05/2010           100



 03/05/2010            41

 03/05/2010            96
 03/05/2010            96


 03/05/2010            93            Myspace


 03/05/2010            30



 03/05/2010           100
 03/05/2010           100


ForeSee Results, Inc. Confidential             92                    Satisfaction Performance Report
Date Created: 04/01/2010




 03/05/2010            63

 03/05/2010            93
 03/05/2010           100
 03/05/2010            89

 03/05/2010            78




                                     DEYOUNG MUSEUM SAN
 03/05/2010           100            FRANCISCO                 TV

 03/05/2010            81
 03/05/2010            74


 03/05/2010            59


ForeSee Results, Inc. Confidential                        93        Satisfaction Performance Report
Date Created: 04/01/2010



 03/05/2010           100



 03/05/2010            67                                                                           TV News
 03/05/2010            85



                                                                    facebook, MySpace, artist web
 03/05/2010            67            www.marcmaron.com              sites
 03/05/2010            30
 03/05/2010            11            covelli center
 03/05/2010            70


 03/05/2010            15
 03/05/2010            52


 03/05/2010            78

 03/05/2010            45            Boston Jewish Music Festival
 03/05/2010            67



 03/05/2010             0




 03/05/2010            63

 03/05/2010            63




 03/05/2010            52

 03/05/2010             7




ForeSee Results, Inc. Confidential                                                     94                     Satisfaction Performance Report
Date Created: 04/01/2010




 03/05/2010            11
 03/05/2010            71




 03/05/2010            52            Flight of the Conchords

 03/05/2010            48
 03/05/2010            81                                           print tickets

 03/05/2010            67
 03/05/2010            33
 03/05/2010            26
 03/05/2010           100



 03/05/2010            63
 03/05/2010            67



 03/05/2010            78
 03/05/2010            96
 03/05/2010            93
 03/05/2010            59
 03/05/2010            34
 03/05/2010            89


ForeSee Results, Inc. Confidential                             95                   Satisfaction Performance Report
Date Created: 04/01/2010




 03/05/2010            74
 03/05/2010            89
 03/05/2010            85
 03/05/2010            96
 03/05/2010            63


 03/05/2010           100

 03/05/2010            56




 03/05/2010            56            livenation


 03/05/2010            74


 03/05/2010            41                                        T.V.News
                                                                            Update my personal
 03/05/2010            67                                                   information



                                                                            AMEX concierge, purchase
 03/05/2010            45                                                   and research.
 03/05/2010           100            Ratcity roller Girls
 03/05/2010            67

 03/05/2010            85




 03/05/2010            41

 03/05/2010            78


ForeSee Results, Inc. Confidential                          96                          Satisfaction Performance Report
Date Created: 04/01/2010



 03/05/2010            85
 03/05/2010            78


 03/05/2010            78
 03/05/2010            48                             facebook, myspace
 03/05/2010            96
                                                                               Media-radio, TV, QWEST
 03/05/2010            81                                                      website
 03/05/2010           100
 03/05/2010           100            Disney on Ice
 03/05/2010             4                             bing
 03/05/2010            18
 03/05/2010            52




 03/05/2010            85
 03/05/2010           100
 03/05/2010            70                                                                               asked to review


 03/05/2010            85
 03/05/2010            71




 03/05/2010           100
 03/05/2010            78
 03/05/2010           100            fiery-food.com
 03/05/2010           100                             ticketmaster.com                                  sell tickets

 03/05/2010            78

 03/05/2010            89            email- hotmail




ForeSee Results, Inc. Confidential                                        97                                           Satisfaction Performance Report
Date Created: 04/01/2010




 03/05/2010            93                  google
 03/05/2010           100            wwe

 03/05/2010            89
 03/05/2010            93




 03/05/2010            78
 03/05/2010            37




 03/05/2010             0


ForeSee Results, Inc. Confidential                  98   Satisfaction Performance Report
Date Created: 04/01/2010




 03/05/2010            19



 03/05/2010            96            Live Nation
 03/05/2010           100
 03/05/2010            96
 03/05/2010            78

 03/05/2010            63




 03/05/2010            59
 03/05/2010            74
 03/05/2010            67
 03/05/2010            78
 03/05/2010            89
 03/05/2010             0
 03/05/2010           100

 03/05/2010            82
                                                        I don't really actively look for
                                                        events. If I hear about it
                                                        through some other form (word
                                                        of mouth, radio ad, picture ad,
                                                        etc.) I'll buy the tickets.
                                                        Ticketmaster seems to have a
                                                        monopoly on the ticket
                                                        industry, so I got with you
 03/05/2010            96                               guys.
 03/05/2010            70




ForeSee Results, Inc. Confidential                 99                                      Satisfaction Performance Report
Date Created: 04/01/2010




 03/05/2010            63
 03/05/2010            78

 03/05/2010           100


 03/05/2010            81


 03/05/2010            96




 03/06/2010            56                                    Ticketsnow.com
 03/06/2010           100


 03/06/2010             0                                                           posters
 03/06/2010            78
 03/06/2010           100




 03/06/2010            89
                                     fine arts museums san
 03/06/2010            11            francisco


ForeSee Results, Inc. Confidential                                            100             Satisfaction Performance Report
Date Created: 04/01/2010




 03/06/2010           100                                                 us open supercross event
 03/06/2010            85            L.A. LAKERS
 03/06/2010           100




 03/06/2010             0            hollywood bowl

 03/06/2010            63

 03/06/2010           100




 03/06/2010            82
 03/06/2010           100


 03/06/2010           100                             eddie trunk




ForeSee Results, Inc. Confidential                                  101                              Satisfaction Performance Report
Date Created: 04/01/2010




 03/06/2010            85


 03/06/2010            37            wickedthemusical.com.au


 03/06/2010            78                                      stubhub
 03/06/2010            89            disney.go.com

 03/06/2010            85                                                      emails




ForeSee Results, Inc. Confidential                                       102            Satisfaction Performance Report
Date Created: 04/01/2010




 03/06/2010            33            palace theatre manchester

 03/06/2010            74




 03/06/2010            67




 03/06/2010            93
 03/06/2010            70

 03/06/2010            78


 03/06/2010            70                                        games
                                                                 LOTS of fan websites are out
                                                                 there that have mailing lists.
                                                                 They often announce events       Update profile and
 03/06/2010            33                                        long before you guys do.         preferences.
 03/06/2010            30
 03/06/2010            74

 03/06/2010           100


 03/06/2010            81




ForeSee Results, Inc. Confidential                                                   103                       Satisfaction Performance Report
Date Created: 04/01/2010




 03/06/2010             0




 03/06/2010            89


 03/06/2010            30



 03/06/2010            74                                       Myspace, Facebook
 03/06/2010            89


 03/06/2010            78
 03/06/2010            81            ringling brothers circus
 03/06/2010            78
 03/06/2010            78
 03/06/2010           100
 03/06/2010            63
 03/06/2010           100                                                                 problem
 03/06/2010           100
 03/06/2010            70
 03/06/2010            96            ticketmaster




 03/06/2010            48            twitter
 03/06/2010            74
 03/06/2010            89
 03/06/2010            93



ForeSee Results, Inc. Confidential                                                  104             Satisfaction Performance Report
Date Created: 04/01/2010




 03/06/2010            78            Hard Rock Hotel                            Band Sites
 03/06/2010           100
 03/06/2010           100
 03/06/2010            23



 03/06/2010             0            philadelphia union




 03/06/2010            11                                 venue website

                                                                                             Tickets have not arrived,
                                                                                             ordered and paid for 3 months
 03/06/2010            70                                                                    ago.
 03/06/2010            78


 03/06/2010            89


 03/06/2010            56            nba
 03/06/2010            85
 03/06/2010            44
 03/06/2010            48




 03/06/2010            15




ForeSee Results, Inc. Confidential                                        105                             Satisfaction Performance Report
Date Created: 04/01/2010




 03/06/2010            18
 03/06/2010            44            the acc                                    TV

 03/06/2010            85

 03/06/2010            93




 03/06/2010            41
 03/06/2010            96

 03/06/2010            41
 03/06/2010            56

                                                     Arizona Opera and Ballet
 03/06/2010           100            Arizona Opera   Arizona
 03/06/2010            78



 03/06/2010            44            disney live




 03/06/2010            11




ForeSee Results, Inc. Confidential                                      106          Satisfaction Performance Report
Date Created: 04/01/2010




 03/06/2010            44
 03/06/2010            67
 03/06/2010            34
 03/06/2010            78            radiohead.com    radiohead website




 03/06/2010            33                             activity search ie theatres



 03/06/2010            78                             local venues
 03/06/2010            30

 03/06/2010             0            dodgers.com      dodgers.com

 03/06/2010            44            don't remember
 03/06/2010            67                                                           Get comfirmation and receipt
 03/06/2010            63

 03/06/2010            85
 03/06/2010            78




 03/06/2010            96
 03/06/2010            81
 03/06/2010            89

 03/06/2010            37
 03/06/2010            81




ForeSee Results, Inc. Confidential                                         107                   Satisfaction Performance Report
Date Created: 04/01/2010




 03/06/2010             0            www.celticthunder.ie
 03/06/2010            82




 03/06/2010            52

 03/06/2010           100
 03/06/2010            63
 03/06/2010           100




 03/06/2010            48            NY Rangers homepage


 03/06/2010             4




ForeSee Results, Inc. Confidential                          108   Satisfaction Performance Report
Date Created: 04/01/2010




 03/07/2010            11



 03/07/2010            78



 03/07/2010            41

 03/07/2010            89


 03/07/2010           100
                                                                                               to get a phone no. 4
 03/07/2010            63                                                         tv           ticketmaster

 03/07/2010           100

 03/07/2010            89
 03/07/2010            85
 03/07/2010            67
 03/07/2010            78                                                         television
 03/07/2010            56


 03/07/2010           100
 03/07/2010            67
 03/07/2010            67
 03/07/2010             0


 03/07/2010           100
 03/07/2010            85

 03/07/2010            44
 03/07/2010            89            Brooks & Dunn Web Site   surfing web




ForeSee Results, Inc. Confidential                                          109                             Satisfaction Performance Report
Date Created: 04/01/2010




 03/07/2010            56

 03/07/2010            78


 03/07/2010            85            Disney

 03/07/2010            45            lastfm
 03/07/2010            85
 03/07/2010            56
 03/07/2010            63
 03/07/2010            96




 03/07/2010            52
                                                                 iPhone apps: iLike and
 03/07/2010            89                                        iconcertcal




 03/07/2010            48            disney
 03/07/2010           100
 03/07/2010            78


 03/07/2010             0
 03/07/2010           100            detroit opera house
 03/07/2010            37            furthur.net
                                                                                          TO RECEIVE MONTHLY
                                                                                          TICKETMASTER PRIORITY
 03/07/2010            56                                                                 GUIDE


ForeSee Results, Inc. Confidential                         110                                      Satisfaction Performance Report
Date Created: 04/01/2010



 03/07/2010            85
 03/07/2010             0

 03/07/2010            96


 03/07/2010            67
 03/07/2010            82
 03/07/2010            56
 03/07/2010            67




 03/07/2010            74
 03/07/2010            78
 03/07/2010            74


 03/07/2010           100




 03/07/2010            44




ForeSee Results, Inc. Confidential   111   Satisfaction Performance Report
Date Created: 04/01/2010


                                                       wanted to print my tickets but
 03/07/2010            81                              still can't


 03/07/2010            89
 03/07/2010            44
 03/07/2010            93

 03/07/2010            89
 03/07/2010           100
 03/07/2010            89
 03/07/2010            74            Lion King




 03/07/2010           100




 03/07/2010            0
 03/07/2010           100




ForeSee Results, Inc. Confidential               112                 Satisfaction Performance Report
Date Created: 04/01/2010




 03/07/2010            44
                                                             checking on status of ticket
 03/07/2010           100                                    purchses
 03/07/2010            85




 03/07/2010            59                                    possibly purchase tickets
 03/07/2010            37
 03/07/2010            52
 03/07/2010            85

 03/07/2010            67            WWW.BIGI105.COM
 03/07/2010            56
 03/07/2010            81
 03/07/2010             0



 03/07/2010            93                                    Revies a concert i attended.
 03/07/2010            89




 03/07/2010            56
 03/07/2010            85

 03/07/2010             0
 03/07/2010            59
 03/07/2010            78                                    printing my tickets.


 03/07/2010            93




ForeSee Results, Inc. Confidential                     113                 Satisfaction Performance Report
Date Created: 04/01/2010




 03/07/2010            70
 03/07/2010            96                                    email




 03/07/2010            30            Disneyonice.com         by accident
 03/07/2010           100

 03/07/2010            78
 03/07/2010            44
 03/07/2010            48
 03/07/2010            67
 03/07/2010            89
 03/07/2010            78
 03/07/2010            85


ForeSee Results, Inc. Confidential                     114                 Satisfaction Performance Report
Date Created: 04/01/2010




 03/07/2010            26
 03/07/2010             0
 03/07/2010            48




                                                                                                          To check if my order and
 03/07/2010            19                                                                                 purchase had been confirmed

 03/07/2010            78
 03/07/2010           100
 03/07/2010            63




                                     Facebook, damn it, can't you
                                     look it up in the referrer
 03/07/2010            15            header?                              Search myself on the Internet

 03/07/2010            44

 03/07/2010            78




ForeSee Results, Inc. Confidential                                  115                                               Satisfaction Performance Report
Date Created: 04/01/2010


                                                                                                                I felt like I wasn't really busy
                                                                                                                for the rest of the year, so I
                                                                                                                wanted to see if some of my
                                                                                                                favorite musicals, bands, or
 03/08/2010           100                                     Facebook, Youtube                                 comedians were in town.




 03/08/2010            85
 03/08/2010           100

 03/08/2010            78




 03/08/2010            93
 03/08/2010            44
 03/08/2010            89
 03/08/2010           100



 03/08/2010            74                                                               from my gmail account
 03/08/2010            41                                                               ncaa

 03/08/2010            74




 03/08/2010            30            Aragon Ballroom's site   Band Websites
 03/08/2010            52
 03/08/2010            11
 03/08/2010            44
 03/08/2010           100
 03/08/2010             4


ForeSee Results, Inc. Confidential                                                116                                          Satisfaction Performance Report
Date Created: 04/01/2010




                                                                     to update my info to get sting
 03/08/2010           100                                            tickets today




 03/08/2010            67
 03/08/2010            56
 03/08/2010            67
 03/08/2010            52            AugustBurnsRed.com
 03/08/2010            92
 03/08/2010            89            Girl Scouts of Colorado
 03/08/2010            52



 03/08/2010            52


 03/08/2010            74
 03/08/2010            56
 03/08/2010           100

                                                                     I'm an arist from the group
                                                                     called Fossils from South
                                                                     Africa and i will like if my crew
                                                                     could be part of such
                                                                     expiriences and can perfom
                                                                     and open for all these artist
 03/08/2010           100                                            that you guys are working with.




 03/08/2010            22
 03/08/2010            89
 03/08/2010            74
 03/08/2010            11




ForeSee Results, Inc. Confidential                             117                 Satisfaction Performance Report
Date Created: 04/01/2010




 03/08/2010            82                                                 family
 03/08/2010            67                                                 newspapers
 03/08/2010            19                                                 fan emails from artists



 03/08/2010             0
 03/08/2010            78
 03/08/2010            96
 03/08/2010           100

 03/08/2010            78




 03/08/2010            52

 03/08/2010            96
 03/08/2010            89

 03/08/2010            96            http://www.thewiggles.com.au
 03/08/2010            78

                                                                          from the actual event's
 03/08/2010            89                                                 webpage (link to Ticketmaster) Print tickets

 03/08/2010            15                                                                                 print tickets
 03/08/2010            59                                                                                 print an invoice


ForeSee Results, Inc. Confidential                                  118                                                  Satisfaction Performance Report
Date Created: 04/01/2010



 03/08/2010            89

 03/08/2010            89            Disney On Ice

 03/08/2010            96




 03/08/2010            74
 03/08/2010            78
 03/08/2010           100




                                                           trying to find your email
                                                           address - needed to contact
                                                           because my order email
                                                           confirmation and tickets did
 03/08/2010            33                                  not arrive.




ForeSee Results, Inc. Confidential                   119                Satisfaction Performance Report
Date Created: 04/01/2010




 03/08/2010            11            talkinbroadway.com   playbill.com, mlb.com,



 03/08/2010           100

 03/08/2010           100




                                                                                   My kids asks about an event
                                                                                   and I go on line to find out
 03/08/2010            30                                                          when is the event on.



 03/08/2010           100
 03/08/2010            81
 03/08/2010            78            wxtu
 03/08/2010            55




 03/08/2010             0
 03/08/2010            78            cobb energy center   yahoo




ForeSee Results, Inc. Confidential                                           120                                  Satisfaction Performance Report
Date Created: 04/01/2010




 03/08/2010            96

 03/08/2010           100




 03/08/2010            48            coachella.com                                online research
 03/08/2010           100




 03/08/2010            52


 03/08/2010           100                                                                           print event tickets

 03/08/2010            89
 03/08/2010             0                                                         Pollstar          print tickets



 03/08/2010            11


                                                     pollstar and entertainment
 03/08/2010            63                            weekly


ForeSee Results, Inc. Confidential                                       121                                        Satisfaction Performance Report
Date Created: 04/01/2010




 03/08/2010           100                          various music news sites
 03/08/2010            78
 03/08/2010           100
 03/08/2010            96




 03/08/2010             0                                                     ticket exchange
 03/08/2010            89            trump plaza

 03/08/2010            82




 03/08/2010            89




 03/08/2010            74


ForeSee Results, Inc. Confidential                                    122                  Satisfaction Performance Report
Date Created: 04/01/2010




 03/08/2010           100
 03/08/2010            89


 03/08/2010            74
 03/08/2010            78
 03/08/2010            89            Don't remember.                              Newspapers
 03/08/2010           100




 03/08/2010            22

 03/08/2010            89
 03/08/2010            78
 03/08/2010            78            devils.nhl.com               nhl.com




                                     Houston Livestock Show and
 03/08/2010            96            Rodeo




 03/08/2010             0            celebrationofthesuds


 03/08/2010             0

 03/08/2010            78



 03/08/2010            96


 03/08/2010            63


ForeSee Results, Inc. Confidential                                          123                Satisfaction Performance Report
Date Created: 04/01/2010




 03/08/2010            44            Houston rodeo and show
 03/08/2010            67
 03/08/2010            89

 03/08/2010            93

 03/09/2010            96
 03/09/2010            78


 03/09/2010           100                                                         Edit & then Add Credit Card
 03/09/2010            59


 03/09/2010           100


 03/09/2010            30            Don't remember -sorry
 03/09/2010            85
 03/09/2010            89
 03/09/2010            93

 03/09/2010             0

 03/09/2010           100

 03/09/2010           100                                     live nation

 03/09/2010            85


 03/09/2010            89            www.rascalflatts.com

 03/09/2010            78



 03/09/2010           100

 03/09/2010           100


 03/09/2010            85




ForeSee Results, Inc. Confidential                                          124                Satisfaction Performance Report
Date Created: 04/01/2010




 03/09/2010            70

 03/09/2010            19            Dallas info
 03/09/2010           100




 03/09/2010            37
 03/09/2010            93
 03/09/2010           100

 03/09/2010           100
 03/09/2010           100


 03/09/2010            89
 03/09/2010            67
 03/09/2010           100



 03/09/2010             7
 03/09/2010            96            civiccenter.com




ForeSee Results, Inc. Confidential                     125   Satisfaction Performance Report
Date Created: 04/01/2010




 03/09/2010             4                                Playbill.com

 03/09/2010            78
 03/09/2010           100

 03/09/2010           100

 03/09/2010            56            caroleheadsup.com   aol.com


 03/09/2010           100




 03/09/2010            37                                                     tv




ForeSee Results, Inc. Confidential                                      126        Satisfaction Performance Report
Date Created: 04/01/2010




 03/09/2010             7
 03/09/2010            89
 03/09/2010            63
 03/09/2010           100                                                           Update account settings
 03/09/2010            30

 03/09/2010            81
 03/09/2010           100
 03/09/2010            67
 03/09/2010            78

 03/09/2010            18
 03/09/2010           100
 03/09/2010            85                                     television
 03/09/2010            70            American Express


 03/09/2010            37                                                           contact details
 03/09/2010            96                                                           UPDATE PROFILE
 03/09/2010            74
 03/09/2010            78
 03/09/2010            85
 03/09/2010            85


                                                                                    to try to get a ticket I ordered
 03/09/2010            19                                                           MONTHS ago




 03/09/2010           100



 03/09/2010            52
 03/09/2010            56
 03/09/2010            89                                     T.V. advertisements




ForeSee Results, Inc. Confidential                      127                                        Satisfaction Performance Report
Date Created: 04/01/2010




 03/09/2010            0                                                                   e-mail
 03/09/2010           100                                          PLAYBILL.COM                     PRINT RECEIPT

 03/09/2010            82            www.latino963.com
 03/09/2010            82




 03/09/2010            11




 03/09/2010            89
 03/09/2010            63                                          bands wed sites

 03/09/2010            81

 03/09/2010            93
 03/09/2010           100                                          livenation.com




                                     major league base ball team
 03/09/2010            22            websites                                                       problem with tkt purchase
 03/09/2010            78


 03/09/2010            81


 03/09/2010            37


 03/09/2010            74


ForeSee Results, Inc. Confidential                                                   128                         Satisfaction Performance Report
Date Created: 04/01/2010




 03/09/2010            67

 03/09/2010           100

 03/09/2010           100            Band websites



 03/09/2010            41                                  Television


 03/09/2010            22
 03/09/2010             0
 03/09/2010            52


 03/09/2010           100
 03/09/2010            70
 03/09/2010            78
 03/09/2010            89
 03/09/2010           100
 03/09/2010            82
 03/10/2010            89
                                                                        ADD NAME TO TICKET
 03/10/2010            44                                               PICKUP AT EVENT
 03/10/2010            44
 03/10/2010            89



 03/10/2010            22



 03/10/2010            55


 03/10/2010            63
 03/10/2010            59
 03/10/2010            11




ForeSee Results, Inc. Confidential                   129                          Satisfaction Performance Report
Date Created: 04/01/2010




 03/10/2010             0



 03/10/2010            67
                                                                             Look for all upcoming events
 03/10/2010            52                                                    at a venue or town

 03/10/2010            89

 03/10/2010            70
 03/10/2010            67

 03/10/2010            89                                     tv
 03/10/2010            85                                     Used before.

 03/10/2010            82
 03/10/2010            15
 03/10/2010           100
 03/10/2010            96
 03/10/2010            89            Red Rocks

 03/10/2010            81

 03/10/2010            63            tompetty.com

 03/10/2010            30

 03/10/2010            89            Yahoo

 03/10/2010           100

 03/10/2010            59

 03/10/2010            67
 03/10/2010            78
 03/10/2010            56                                     family
 03/10/2010            78            cirque de soleil

 03/10/2010            48




ForeSee Results, Inc. Confidential                      130                               Satisfaction Performance Report
Date Created: 04/01/2010




 03/10/2010             0


 03/10/2010            85


 03/10/2010            89

 03/10/2010            45




 03/10/2010            78                                           print my ticket




 03/10/2010            37


 03/10/2010            78
 03/10/2010            56
 03/10/2010            74

 03/10/2010            52
 03/10/2010           100




 03/10/2010            30            www.billybobstexas.com


ForeSee Results, Inc. Confidential                            131                 Satisfaction Performance Report
Date Created: 04/01/2010




 03/10/2010            78                                                                   Television




 03/10/2010            85
 03/10/2010            96
 03/10/2010           100




 03/10/2010            74            THE ROCK 98.9
 03/10/2010           100

 03/10/2010            63            Summerfest Milwaukee
                                     Radio Citiy Music Hall   The websites of the places
 03/10/2010            85            homepage                 where the venues take place

 03/10/2010            85

 03/10/2010            78
 03/10/2010           100

 03/10/2010            78

 03/10/2010           100
 03/10/2010            0


 03/10/2010            41
 03/10/2010            30            nhra.com
 03/10/2010            96

 03/10/2010           100                                                                                future trip to NY city




ForeSee Results, Inc. Confidential                                               132                                    Satisfaction Performance Report
Date Created: 04/01/2010




 03/10/2010            89


 03/10/2010            85
 03/10/2010            78                         artist pages
 03/10/2010           100
 03/10/2010            78

 03/10/2010           100


                                                  livenation.com, artist web
                                                  sites, venue web sites,
                                                  pollstar.com, credit card
 03/10/2010            59                         websites, jambase.com

 03/10/2010            89
 03/10/2010            96
 03/10/2010            78




 03/10/2010            63
 03/10/2010            56            riverdance
                                                                               i usually check your website,
                                                                               then, since your site doesn't
                                                                               provide enough info, i have to
                                                                               go to a different site (for
                                                                               specific theatre, venue, etc) for
 03/10/2010             0            yahoo mail                                more information.

 03/10/2010            78
 03/10/2010           100
 03/10/2010            89




ForeSee Results, Inc. Confidential                                    133                                          Satisfaction Performance Report
Date Created: 04/01/2010




 03/10/2010             0
 03/10/2010           100
 03/10/2010            74

 03/10/2010            85                           LiveDaily.com
 03/10/2010            78            HLSR TICKETS                         SALE TICKET
 03/10/2010           100
 03/10/2010            78




 03/10/2010            30




ForeSee Results, Inc. Confidential                                  134             Satisfaction Performance Report
Date Created: 04/01/2010




 03/10/2010            63            broadwayinrichmond.com

 03/10/2010            78
 03/10/2010            78
 03/10/2010            74
 03/10/2010            89            sting membership




 03/10/2010            15                                           ticketmaster         List tickets
                                     Rochester Auditorium theater
 03/10/2010            74            site
 03/10/2010           100
 03/10/2010            52
 03/10/2010            96
 03/10/2010            82            hotmail.com
 03/10/2010            78




 03/10/2010             0
 03/10/2010            82
                                                                                         find when a concert will be
                                                                                         where i am and where lil
 03/10/2010           100                                                                wayne is at

 03/10/2010            78
 03/10/2010            67

 03/11/2010           100
 03/11/2010            48


ForeSee Results, Inc. Confidential                                                 135                  Satisfaction Performance Report
Date Created: 04/01/2010




                                             named theatre web sites       newspaper
                                             whats on in sydney            tv adds
 03/11/2010            44                    name of event i want to see   word of mouth
 03/11/2010            52
 03/11/2010            96


 03/11/2010            67


 03/11/2010            81                                                  WORD OF MOUTH
 03/11/2010           100
 03/11/2010            33            email
                                                                                           looking for telephone no of
                                                                                           group bookings with out
 03/11/2010             0                                                                  sucess

 03/11/2010            52                    myspace.com
 03/11/2010            96                    Seniors, Optus




 03/11/2010            0
 03/11/2010           100



 03/11/2010            67
 03/11/2010            93
 03/11/2010            89




 03/11/2010            78
 03/11/2010           100

 03/11/2010            59




ForeSee Results, Inc. Confidential                              136                                     Satisfaction Performance Report
Date Created: 04/01/2010




 03/11/2010            48            Adelaide Crows                                    know the football season draw




 03/11/2010            78
 03/11/2010            96

 03/11/2010            74
                                                        my membership to other clubs
                                                        let me know when tickets are
 03/11/2010            59            a league           available



 03/11/2010            44




 03/11/2010           100
 03/11/2010            44
 03/11/2010            67
 03/11/2010            63

 03/11/2010            85                                                              Live Nation

 03/11/2010            96
 03/11/2010            44


 03/11/2010            41            e-mail from 02


 03/11/2010            33                                                                                              retreave pass word
 03/11/2010            70            Seattle Mariners




ForeSee Results, Inc. Confidential                                        137                                                      Satisfaction Performance Report
Date Created: 04/01/2010




 03/11/2010            15            a private theater.

 03/11/2010           100            franklin institute

 03/11/2010            96

 03/11/2010            93
 03/11/2010           100            dariusrucker.com




 03/11/2010             7            teamcoco                   twitter
 03/11/2010            82
 03/11/2010           100            ncaa.com

 03/11/2010            89




ForeSee Results, Inc. Confidential                        138             Satisfaction Performance Report
Date Created: 04/01/2010




 03/11/2010             7            www.teamcoco.com

 03/11/2010            93

 03/11/2010            18            Wicked
 03/11/2010            78                               Sovereign Center




ForeSee Results, Inc. Confidential                                         139   Satisfaction Performance Report
Date Created: 04/01/2010




 03/11/2010            26            www.showup.com         TV
 03/11/2010            85
 03/11/2010            59

 03/11/2010            52
 03/11/2010             0




 03/11/2010             0

 03/11/2010            67                                                Find the phone number
 03/11/2010            89

 03/11/2010            22                                   television

 03/11/2010            67




ForeSee Results, Inc. Confidential                    140                            Satisfaction Performance Report
Date Created: 04/01/2010




 03/11/2010            74

 03/11/2010            30                                       television



 03/11/2010            41



 03/11/2010            82
 03/11/2010           100

 03/11/2010           100
 03/11/2010            67
 03/11/2010             7




 03/11/2010            96
 03/11/2010            67
 03/11/2010           100
                                                                             I was trying to find out
                                                                             information on how long a
                                                                             concert would be so I could
                                                                             plan transportation. An
                                                                             estimation would have been
 03/11/2010            56                                                    ok.
 03/11/2010            30

 03/11/2010            67
 03/11/2010            89            Conseco Fieldhouse




                                                                             Print tickets which I never
 03/11/2010             0                                                    could do.




ForeSee Results, Inc. Confidential                        141                              Satisfaction Performance Report
Date Created: 04/01/2010




                                                                                                 Get my password reset to
                                                                                                 purchase tickets. I got in and
                                                                                                 then it asked for my credit card
                                                                                                 which I put in and it asked me
 03/11/2010             0                                                                        to reset my password again.
 03/11/2010            96

 03/11/2010            89
 03/11/2010            48

 03/11/2010            96            http://www.fordstheatre.org   http://www.fordstheatre.org
                                     Covelli Centre, Youngstown,
 03/11/2010            81            Ohio
 03/11/2010            93




 03/11/2010            78




 03/11/2010             7            twitter

 03/11/2010            63




 03/11/2010            44
 03/11/2010            89


 03/11/2010             0
 03/11/2010            78
 03/11/2010           100


ForeSee Results, Inc. Confidential                                                     142                     Satisfaction Performance Report
Date Created: 04/01/2010




 03/11/2010            89
 03/11/2010            89
 03/11/2010            82
 03/11/2010            93                                     face book notifications.
 03/11/2010            93
 03/11/2010           100




 03/11/2010             4
 03/11/2010            56

 03/11/2010            67


 03/11/2010            74

 03/11/2010            89
 03/11/2010            89            hotmail




 03/11/2010             4
 03/11/2010            89            adelaide football club


 03/11/2010            41




ForeSee Results, Inc. Confidential                                                 143   Satisfaction Performance Report
Date Created: 04/01/2010




                                                                The theater websites. I try to
 03/11/2010             0                                       aviod ticketmaster at all costs.
 03/11/2010           100
 03/12/2010            78


 03/12/2010            56
 03/12/2010            78

 03/12/2010            19            ringlingbrothers website                                      tv, habit

 03/12/2010             0
 03/12/2010            82
 03/12/2010            44

 03/12/2010            78
 03/12/2010           100
 03/12/2010           100                                       carolina tix, blumenthal




ForeSee Results, Inc. Confidential                                                   144                       Satisfaction Performance Report
Date Created: 04/01/2010




 03/12/2010            96
                                                                                to edit my profile and update
 03/12/2010           100                                                       my choices
 03/12/2010            85
 03/12/2010           100

 03/12/2010            96

 03/12/2010            59
 03/12/2010           100            Band websites         local music papers




 03/12/2010            30




 03/12/2010            67
 03/12/2010            67


ForeSee Results, Inc. Confidential                   145                                     Satisfaction Performance Report
Date Created: 04/01/2010



 03/12/2010            78
 03/12/2010           100
 03/12/2010           100
 03/12/2010            89
 03/12/2010            44
 03/12/2010            56

                                                                  was notified of a show I
                                                                  wanted to see, but then
                                                                  couldn't get the tickets once on
 03/12/2010            78                                         the site - that was frustrating


 03/12/2010            93
 03/12/2010           100
 03/12/2010            85




 03/12/2010            78            Twitter
 03/12/2010            63




 03/12/2010            67




 03/12/2010            22            Pitchfork Media              Link from an email


 03/12/2010            67                                    tv
 03/12/2010           100



 03/12/2010             0

 03/12/2010            89
 03/12/2010           100

 03/12/2010            59


ForeSee Results, Inc. Confidential                     146                      Satisfaction Performance Report
Date Created: 04/01/2010



 03/12/2010            96
 03/12/2010            78                                 yahoo calendar


 03/12/2010            89

 03/12/2010            70

 03/12/2010            78

 03/12/2010           100



 03/12/2010            89


 03/12/2010            63
 03/12/2010            67            google
 03/12/2010            74




 03/12/2010            63            k97
 03/12/2010           100

 03/12/2010            96            email, verizon.net
 03/12/2010            78
 03/12/2010            85
                                                                                 Print already purchased
 03/12/2010            89                                                        tickets.
 03/12/2010            67
 03/12/2010            89




ForeSee Results, Inc. Confidential                                         147                Satisfaction Performance Report
Date Created: 04/01/2010




 03/12/2010           100


 03/12/2010            63
 03/12/2010            85            Edgefield
 03/12/2010           100
 03/12/2010            74




 03/12/2010             0




 03/12/2010            33




 03/12/2010            52
 03/12/2010            70


 03/12/2010            52

 03/12/2010           100




 03/12/2010             0            Corpus Christi IceRays


ForeSee Results, Inc. Confidential                            148   Satisfaction Performance Report
Date Created: 04/01/2010




 03/12/2010            70




 03/12/2010             7

 03/12/2010            89




 03/12/2010            63
 03/12/2010            89


 03/12/2010            93            San Francisco Museum




 03/12/2010            81            Venue's website
 03/12/2010           100




 03/12/2010            33
 03/12/2010            74


 03/12/2010            26
 03/12/2010           100
 03/12/2010           100

 03/12/2010           100




ForeSee Results, Inc. Confidential                          149   Satisfaction Performance Report
Date Created: 04/01/2010




 03/12/2010            59




 03/12/2010            78
 03/12/2010           100


 03/12/2010            30
 03/12/2010            56
 03/12/2010            74




 03/12/2010            59
 03/12/2010           100
 03/12/2010            93


 03/12/2010            52
 03/12/2010            78
                                                       to print my pre-purchased
 03/12/2010            78                              tickets
 03/12/2010            93
 03/12/2010            56
 03/12/2010            30
 03/12/2010           100
 03/12/2010            93


 03/12/2010            89
 03/12/2010            85
 03/12/2010            67

 03/12/2010            89                  Newspaper


ForeSee Results, Inc. Confidential   150                            Satisfaction Performance Report
Date Created: 04/01/2010



 03/12/2010            85

 03/12/2010            85

 03/12/2010            89

 03/12/2010            78


                                     http://www.livenation.com/edp/
 03/12/2010           100            eventId/419056
 03/12/2010            78
 03/12/2010            82
 03/12/2010            48
 03/12/2010            93

 03/12/2010            89

 03/12/2010            33

 03/12/2010            67

 03/12/2010            74


 03/12/2010           100
 03/12/2010           100                                                                           T.V. ad

 03/12/2010            89            kat 103 radio station

 03/12/2010            85
                                                                                                    I get event alerts from other
 03/12/2010            89                                                                           sites first.




                                                                      TDF, specific theatre websites
 03/12/2010            44                                             that I've signed up for        TV
 03/12/2010           100                                             Blogs, Twitter...

 03/12/2010           100

 03/12/2010           100


ForeSee Results, Inc. Confidential                                                       151                                        Satisfaction Performance Report
Date Created: 04/01/2010



 03/12/2010            70
 03/12/2010           100
 03/12/2010           100


 03/12/2010            56            www.krishnadas.com   artist websites, FaceBook
 03/12/2010            59
 03/12/2010            33                                                             tv

 03/12/2010           100
 03/12/2010            63

 03/12/2010           100            Blue Cross Arena
 03/12/2010            89
 03/12/2010             0
 03/12/2010            78




 03/12/2010             0                                 Live Nation Seattle, WA



 03/13/2010            81            Western Bulldogs

 03/13/2010           100

 03/13/2010            63                                 myspace.com, facebook.com
 03/13/2010            85



 03/13/2010            89
 03/13/2010            78

 03/13/2010            41
 03/13/2010           100                                                                  e-mail for ticket notification
 03/13/2010            78                                 www.sjmercury.com
 03/13/2010             4
 03/13/2010           100            myspace              smithstix.com
 03/13/2010            78
 03/13/2010            33            klos


ForeSee Results, Inc. Confidential                                            152                         Satisfaction Performance Report
Date Created: 04/01/2010



 03/13/2010           100

 03/13/2010           100
 03/13/2010            96



 03/13/2010            11
 03/13/2010            48


 03/13/2010            93                                          Facebook


 03/13/2010            70                                          Diamondbacks.com
 03/13/2010            78

 03/13/2010           100
 03/13/2010            52



 03/13/2010            89                                                                   I get e-mails from you
 03/13/2010            67
 03/13/2010            33                                                                   TV, YES Network


 03/13/2010            81
 03/13/2010            44

 03/13/2010            26            Verizon Wireless Arena




 03/13/2010            63                                          Venue,Artist


 03/13/2010            70
 03/13/2010            59
 03/13/2010            89
 03/13/2010            70            Baltimore Convention Center
 03/13/2010            48




ForeSee Results, Inc. Confidential                                                    153                            Satisfaction Performance Report
Date Created: 04/01/2010




 03/13/2010            22                                                                TV
 03/13/2010            67
 03/13/2010            93

 03/13/2010            85



 03/13/2010            85            via e-mail pre-sale offer

 03/13/2010           100                                                                                print tickets




 03/13/2010             0            plaza theater El Paso tx
 03/13/2010           100
 03/13/2010            44
 03/13/2010            78                                                                                update my e mail address
 03/13/2010           100
 03/13/2010            70

 03/13/2010            45                                        event website           word of mouth
 03/13/2010            74


 03/13/2010            85

 03/13/2010            63            aol



 03/13/2010            78                                        venue websites.
 03/13/2010            89
 03/13/2010            78


 03/13/2010            85


ForeSee Results, Inc. Confidential                                                 154                                   Satisfaction Performance Report
Date Created: 04/01/2010




 03/13/2010            44            www.kingtut.org



 03/13/2010            92

 03/13/2010            44
                                     lyric opera house, baltimore
 03/13/2010            93            md

 03/13/2010           100
 03/13/2010           100




ForeSee Results, Inc. Confidential                                  155   Satisfaction Performance Report
Date Created: 04/01/2010




 03/13/2010            11            MGM                          MGM
 03/13/2010            93

 03/13/2010            37                                         Myspace Facebook                          Notification of shows


 03/13/2010             7

 03/13/2010            78            conanchristopherobrien.com                            word of mouth
 03/13/2010           100
 03/13/2010            55
 03/13/2010           100
 03/13/2010            96                                                                  wwe telivision
 03/13/2010            59
 03/13/2010            41

 03/13/2010            85            Essence Festival




 03/13/2010             0

 03/13/2010            89
 03/13/2010            67



 03/13/2010            67




ForeSee Results, Inc. Confidential                                                   156                                 Satisfaction Performance Report
Date Created: 04/01/2010




 03/13/2010            15            Sommet Center
 03/13/2010            89
 03/13/2010           100
 03/13/2010            85
 03/13/2010           100
                                                                                               resolve a problems with my
 03/13/2010            70            ncaa.com                                                  tickets
 03/13/2010            37            grsymphony

 03/13/2010           100
                                                                The venue where the event is
 03/13/2010           100                                       being held website
 03/13/2010            0

 03/13/2010            93


 03/13/2010           100            www.lacrossespartans.com
 03/13/2010            93            NHRA




ForeSee Results, Inc. Confidential                                                 157                      Satisfaction Performance Report
Date Created: 04/01/2010




 03/13/2010            33

 03/13/2010           100




 03/13/2010           100

 03/13/2010            59


 03/13/2010            37            celtic women

                                     2010Alltech FEI World
 03/13/2010            67            Equestrian Games        newspapers


ForeSee Results, Inc. Confidential                                        158   Satisfaction Performance Report
Date Created: 04/01/2010



 03/13/2010            22

 03/13/2010             0
 03/13/2010            85


 03/13/2010            70            university of illinois website   university website

 03/13/2010            78




 03/13/2010            37
 03/13/2010           100            disney on ice




                                                                      myspace, facebook, bands
 03/14/2010            44                                             websites or events websites.

 03/14/2010            81
 03/14/2010            30
 03/14/2010            78
 03/14/2010            89
 03/14/2010           100
 03/14/2010           100

 03/14/2010            70

 03/14/2010             4




ForeSee Results, Inc. Confidential                                                         159       Satisfaction Performance Report
Date Created: 04/01/2010




 03/14/2010             0

                                                                                         CHECK STATUS OF MY
 03/14/2010            74                                                                ORDER


 03/14/2010            48

 03/14/2010            96
 03/14/2010            89            the wiggles website
                                                                                         Trying to find whats playing
 03/14/2010            89                                                                near me.

 03/14/2010            52                                                                cancellation policy
 03/14/2010            30
 03/14/2010            89

 03/14/2010            67                                          TELEVISION
 03/14/2010           100            o2
 03/14/2010            70                                                                Edit profile.

 03/14/2010            85            www.berksjazzfest.com




 03/14/2010            41

 03/14/2010            67                                          TV ad
 03/14/2010            78

 03/14/2010            85            cannot remember

 03/14/2010            70

 03/14/2010            74                                          watch hockey games.




ForeSee Results, Inc. Confidential                           160                                         Satisfaction Performance Report
Date Created: 04/01/2010




 03/14/2010            96                                    tv, radio
 03/14/2010            78

 03/14/2010            33




 03/14/2010            59            hotmail message
 03/14/2010            67            aaa
 03/14/2010           100
 03/14/2010            89
 03/14/2010            44



 03/14/2010            52                                                        Write Micheal Buble review
 03/14/2010            81

 03/14/2010            56
 03/14/2010            78

 03/14/2010            78                                    Facebook, Twitter
 03/14/2010            70

 03/14/2010            59


 03/14/2010            56                                                        Reprint tickets
 03/14/2010            89

 03/14/2010            81
 03/14/2010            48

 03/14/2010            89

 03/14/2010            81




ForeSee Results, Inc. Confidential                     161                                     Satisfaction Performance Report
Date Created: 04/01/2010




 03/14/2010            56            Telecharge.com               Telecharge.com

 03/14/2010            67
 03/14/2010            56

 03/14/2010            70            www.bloomingtonextreme.com
 03/14/2010            89


 03/14/2010            70
 03/14/2010            96

 03/14/2010            89
 03/14/2010           100




 03/14/2010            11            playbill.com


ForeSee Results, Inc. Confidential                                                 162   Satisfaction Performance Report
Date Created: 04/01/2010




 03/14/2010             7


 03/14/2010            85
 03/14/2010            74
 03/14/2010            85
 03/14/2010            85            Mohegan Sun
 03/14/2010            22




ForeSee Results, Inc. Confidential                 163   Satisfaction Performance Report
Date Created: 04/01/2010




 03/14/2010             7




 03/14/2010            15

 03/14/2010            41
 03/14/2010            74
 03/14/2010            44            other sites by taste


 03/14/2010           100

 03/14/2010            78

 03/14/2010            15                                         weekly email
                                                                                 print previously purchased
 03/14/2010            48                                                        tickets


ForeSee Results, Inc. Confidential                          164                               Satisfaction Performance Report
Date Created: 04/01/2010




 03/14/2010            48            hotmail
 03/14/2010            78



 03/14/2010            56


 03/14/2010            89            facebook /Sugarland

 03/14/2010           100
 03/14/2010            89
 03/14/2010            81
 03/14/2010            78
 03/14/2010            63




 03/14/2010            11




 03/14/2010            19            straight no chaser
 03/14/2010            89




 03/14/2010            70
 03/14/2010            33                                        daughter in the arts
 03/14/2010            78
 03/14/2010            96




ForeSee Results, Inc. Confidential                         165                          Satisfaction Performance Report
Date Created: 04/01/2010




                                                                            I usually see coming
                                                                            attractions when i attend an
                                                                            event and keep my eye open
                                                                            for them. other then that i
                                                                            have set shows i want to see
 03/14/2010            93                                                   and constantly look for tickets.

 03/14/2010            44


 03/14/2010            56

 03/14/2010           100

                                     don't remember, couldn't load
                                     search results directly so had
 03/14/2010            37            to come from another site


 03/15/2010            78                                                   TV
 03/15/2010            81
 03/15/2010           100
 03/15/2010            11

 03/15/2010            33
 03/15/2010            93




 03/15/2010            33


 03/15/2010            59                                                   TV




 03/15/2010            89




ForeSee Results, Inc. Confidential                                    166                                      Satisfaction Performance Report
Date Created: 04/01/2010




 03/15/2010            70




 03/15/2010            74
                                           I receive emails of my favorite
 03/15/2010           100                  artists.
 03/15/2010            78




ForeSee Results, Inc. Confidential   167                                     Satisfaction Performance Report
Date Created: 04/01/2010




 03/15/2010            19
 03/15/2010            37




                                                    Never received my tickets that
                                                    I purchased almost a month
 03/15/2010            44                           ago.
 03/15/2010            93            nascar

 03/15/2010            37
 03/15/2010            85




ForeSee Results, Inc. Confidential            168                Satisfaction Performance Report
Date Created: 04/01/2010




 03/15/2010            78
 03/15/2010            81




 03/15/2010            74
 03/15/2010            67
 03/15/2010            22                                                                     tv

 03/15/2010            89
 03/15/2010            63



 03/15/2010            78            Brooks and Dunn website
                                                               From the internet. Any shows
 03/15/2010            44            Sasquatch                 I want to attend.
 03/15/2010            89                                      artist web sites



 03/15/2010             0


 03/15/2010           100


                                                                                                   issues in printing purchased
 03/15/2010            78                                                                          tickets

 03/15/2010           100
 03/15/2010            74            hullabaloufest.com
 03/15/2010            89
 03/15/2010            78
 03/15/2010           100
 03/15/2010            89
 03/15/2010           100
 03/15/2010            89
 03/15/2010            74                                      youaintnopiacsso
 03/15/2010            85
 03/15/2010           100



ForeSee Results, Inc. Confidential                                                169                           Satisfaction Performance Report
Date Created: 04/01/2010




 03/15/2010           100


 03/15/2010            30            Red Rocks
 03/15/2010            93            Star plaza
 03/15/2010            67


 03/15/2010            67
 03/15/2010            89

 03/15/2010            89            Hampton Roads   Hampton Roads Jazz Festival
 03/15/2010            78

 03/15/2010           100
 03/15/2010            78

 03/15/2010            78

 03/15/2010            89
 03/15/2010            67




 03/15/2010             0




 03/15/2010            63
 03/15/2010           100


 03/15/2010            15


 03/15/2010           100


ForeSee Results, Inc. Confidential                                     170         Satisfaction Performance Report
Date Created: 04/01/2010




 03/15/2010            78
 03/15/2010            63

 03/15/2010            81

 03/15/2010           100

 03/15/2010           100
 03/15/2010           100
 03/15/2010            89
 03/15/2010           100

 03/15/2010            52
 03/15/2010            89


 03/15/2010            96
 03/15/2010            78

 03/15/2010           100
 03/15/2010            52                                       search engines
 03/15/2010            89

 03/15/2010            96            The band's website


 03/15/2010            30




 03/15/2010            85


ForeSee Results, Inc. Confidential                        171                    Satisfaction Performance Report
Date Created: 04/01/2010




 03/15/2010            59


 03/15/2010            67            jasonaldean.com

 03/15/2010           100




 03/15/2010            78



 03/15/2010             4
 03/15/2010            59




 03/15/2010            44

 03/15/2010           100
 03/15/2010            85




 03/15/2010            74            Brooks&Dunn




ForeSee Results, Inc. Confidential                     172   Satisfaction Performance Report
Date Created: 04/01/2010




 03/15/2010            89
 03/15/2010            78



 03/15/2010            78
 03/15/2010            78
 03/15/2010           100
 03/15/2010           100
 03/15/2010            96




 03/15/2010             4

 03/15/2010            89




ForeSee Results, Inc. Confidential   173   Satisfaction Performance Report
Date Created: 04/01/2010




 03/15/2010            19
 03/15/2010            89
 03/15/2010           100

 03/15/2010            81

 03/15/2010            59


 03/15/2010            81
 03/15/2010            89            ticketmaster




ForeSee Results, Inc. Confidential                  174   Satisfaction Performance Report
Date Created: 04/01/2010




 03/15/2010            33
 03/15/2010            89                                                       print tickets
 03/15/2010            63
 03/15/2010            89




 03/15/2010             7            Nokia Theater        google search

 03/15/2010            74
 03/16/2010           100
 03/16/2010            59
 03/16/2010             0

 03/16/2010            89            house of blues.com
 03/16/2010            93
 03/16/2010            78
 03/16/2010            78
 03/16/2010            67




 03/16/2010            56                                 Facebook




 03/16/2010            37




ForeSee Results, Inc. Confidential                                        175                   Satisfaction Performance Report
Date Created: 04/01/2010




 03/16/2010           100                                                           a tv ad.



 03/16/2010            33
 03/16/2010           100



 03/16/2010            41                                 ticketek
 03/16/2010            70            Trip Advisor
 03/16/2010            89


 03/16/2010           100            www.coachella.com/   www.facebook.com/


 03/16/2010            85
 03/16/2010           100

 03/16/2010           100


 03/16/2010           100
 03/16/2010           100
 03/16/2010            30                                                                      seating areas

 03/16/2010            78

 03/16/2010            67



 03/16/2010            33            WEWILLROCKYOU
 03/16/2010            74

 03/16/2010            82
 03/16/2010            67

 03/16/2010            81




ForeSee Results, Inc. Confidential                                            176                              Satisfaction Performance Report
Date Created: 04/01/2010




 03/16/2010             4




 03/16/2010            19
 03/16/2010            89            HORNETS

 03/16/2010            96




 03/16/2010            55




 03/16/2010            11
 03/16/2010            89

 03/16/2010            63            fluffyguy.com   fluffyguy.com; jeffdunham.com




 03/16/2010            22
 03/16/2010           100

 03/16/2010           100
 03/16/2010           100




ForeSee Results, Inc. Confidential                                      177          Satisfaction Performance Report
Date Created: 04/01/2010




 03/16/2010             7
 03/16/2010            52
 03/16/2010            89            Bobcats
 03/16/2010            85



 03/16/2010            96                                      Facebook                   TV commercials



 03/16/2010             0


 03/16/2010            56            stagecoach 2010 website

                                                                                                                     trying to find password, can
                                                                                                                     not understand how to
                                                                                                                     retrieve, keeps giving me back
                                                                                                                     the same forget password
                                                                                                                     steps. don't know how to
                                                                                                                     retrieve old password and get
 03/16/2010            85                                                                 television announcements   a new one. Too complicated

 03/16/2010            59



 03/16/2010            89

 03/16/2010            93


 03/16/2010             0




 03/16/2010            52            Omaha Lancers.com
 03/16/2010            70            IronMaiden.com            websites of the artists

 03/16/2010            56




ForeSee Results, Inc. Confidential                                                  178                                           Satisfaction Performance Report
Date Created: 04/01/2010




 03/16/2010            22
 03/16/2010            67


 03/16/2010            78            ironmaiden.com
 03/16/2010            96
 03/16/2010            67

 03/16/2010            22                                                                                      complaint
 03/16/2010            93




                                                      venue sites, facebook from the
 03/16/2010            41                             artist


 03/16/2010            96                             www.facebook.com
 03/16/2010            78
 03/16/2010           100
 03/16/2010            59                                                              Television commercial
 03/16/2010            78            TM
 03/16/2010            56
 03/16/2010           100

 03/16/2010            78                             pollstar
 03/16/2010            78

 03/16/2010            85                                                              tv

 03/16/2010           100

 03/16/2010           100
 03/16/2010           100




ForeSee Results, Inc. Confidential                                       179                                               Satisfaction Performance Report
Date Created: 04/01/2010




                                                                         Print tickets I have already
 03/16/2010            85                                                purchased.
 03/16/2010            85                                                Sell tickets




 03/16/2010            96
 03/16/2010           100
 03/16/2010            67


                                     houstonlivestockandrodeo.co
 03/16/2010            78            m
 03/16/2010            70
 03/16/2010            48
 03/16/2010            22
 03/16/2010           100

 03/16/2010            93

 03/16/2010            82
 03/16/2010           100

 03/16/2010            96

 03/16/2010            70

 03/16/2010            89

 03/16/2010            48

 03/16/2010            67
 03/16/2010           100
 03/16/2010           100




 03/16/2010             0


ForeSee Results, Inc. Confidential                                 180                 Satisfaction Performance Report
Date Created: 04/01/2010



 03/16/2010            82




 03/16/2010           100
 03/16/2010             7
 03/16/2010            93                                      facebook




 03/16/2010             4            globe and mail.com        globe and mail

 03/16/2010            74            http://www.amoslee.com/   http://www.ilike.com/

 03/16/2010            89
 03/16/2010            89
                                                               lollapalooza.com/forum;
                                                               pitchfork.com; livenation
 03/16/2010            74                                      twitter; billboard.com
 03/16/2010            96

 03/16/2010            93
 03/16/2010           100
 03/16/2010           100
 03/16/2010            56            Comedyfestival.com.au




ForeSee Results, Inc. Confidential                                                 181     Satisfaction Performance Report
Date Created: 04/01/2010




 03/16/2010            26
 03/16/2010           100

 03/16/2010            45
 03/16/2010            56            www.ironmaiden.com
 03/16/2010            67




 03/17/2010            56
 03/17/2010            85            righteousbaberecords.com


 03/17/2010           100                                       Yahoo, Google         Expand my favourites list

 03/17/2010            89
 03/17/2010           100



 03/17/2010            19




ForeSee Results, Inc. Confidential                                              182                Satisfaction Performance Report
Date Created: 04/01/2010




                                                                I have a particular show/play
                                                                that I would like to see. (Self
 03/17/2010            74                                       inspirational)

                                                                                                  subscribe 3 friends was
 03/17/2010            11                                                                         impossible

 03/17/2010             0
 03/17/2010            82



                                                                                                  i received an email in another
                                                                                                  person's name that purchased
 03/17/2010            11                                                                         tickets



 03/17/2010            93




 03/17/2010           100


 03/17/2010            89
 03/17/2010            74


 03/17/2010           100
 03/17/2010           100
 03/17/2010            37




 03/17/2010            48            websites for the artist


ForeSee Results, Inc. Confidential                        183                                                  Satisfaction Performance Report
Date Created: 04/01/2010


                                                                                                             find out when the leeds festival
 03/17/2010            78                                                                                    tickets go on sale

 03/17/2010            78            sting.com

 03/17/2010            63                                                                                    update my favorites
                                                                                                             update info for Friday Yankees
 03/17/2010            74            new york yankees                                                        ticket sales

 03/17/2010            70

                                                                                                             general interest generated by
 03/17/2010            26                                                          citibank e-mail           my citibank account e-mail

 03/17/2010            11
 03/17/2010           100




 03/17/2010            89
 03/17/2010            89
 03/17/2010            85
 03/17/2010            89
 03/17/2010            71            metro radio arena
 03/17/2010            96            Ford's theater
 03/17/2010            93
 03/17/2010           100            first ave


 03/17/2010            48




                                                                                   TV advertising by event
 03/17/2010            63                                                          producer.
 03/17/2010            70

 03/17/2010            96
                                                                                                             ask for my not yet delivered
 03/17/2010            63                                bowerypresent.com                                   tickets


ForeSee Results, Inc. Confidential                                           184                                           Satisfaction Performance Report
Date Created: 04/01/2010



 03/17/2010            78


 03/17/2010            67
 03/17/2010           100
 03/17/2010            70
 03/17/2010            85

 03/17/2010            89                  reprint tickets i purchased




 03/17/2010            37




 03/17/2010            26

 03/17/2010           100




ForeSee Results, Inc. Confidential   185                 Satisfaction Performance Report
Date Created: 04/01/2010




 03/17/2010             0

 03/17/2010            74            ticket master

                                                                                Needed two tickets for Conan
 03/17/2010             0                            google                     O Brian

 03/17/2010            81
 03/17/2010           100
 03/17/2010           100            warriors.com




 03/17/2010            15
 03/17/2010            30

 03/17/2010            70
 03/17/2010            93                                                  tv




 03/17/2010            15
 03/17/2010            67

 03/17/2010             0

 03/17/2010            74
 03/17/2010            85                            billboard.com




ForeSee Results, Inc. Confidential                                   186                    Satisfaction Performance Report
Date Created: 04/01/2010




 03/17/2010            78
 03/17/2010            48            My e-mail Ticket Master.com         Television



 03/17/2010            78
 03/17/2010           100

 03/17/2010            26


 03/17/2010            30            SNCMUSIC.com



 03/17/2010            67
 03/17/2010            63
 03/17/2010           100            IRONMAIDEN.com


 03/17/2010            26
 03/17/2010           100
 03/17/2010            48
 03/17/2010            96

 03/17/2010            74



 03/17/2010             7
 03/17/2010            74
 03/17/2010           100




ForeSee Results, Inc. Confidential                                 187                Satisfaction Performance Report
Date Created: 04/01/2010




 03/17/2010            22            http://progpowerusa.com/xi/        last.fm
 03/17/2010            89

 03/17/2010            89



 03/17/2010             0
 03/17/2010            81
 03/17/2010            85
 03/17/2010            22
                                                                        search of specific artists or
 03/17/2010            67            The Addams Family Musical          plays/musicals
 03/17/2010           100




                                                                                                        wanted to ge set up to
                                                                                                        purchase tickets for
 03/17/2010            96            verizon center in alpharetta, ga                                   upcomming events
                                     Ringling Bros and Barnum and
                                     Bailey Circus - Barnums
 03/17/2010             0            Funundrum Tickets
 03/17/2010            85

 03/17/2010            59            allstatearena.com


ForeSee Results, Inc. Confidential                                                           188                     Satisfaction Performance Report
Date Created: 04/01/2010



 03/17/2010            96


 03/17/2010            89
 03/17/2010            85



 03/17/2010            63                                             Music sites
 03/17/2010             0

                                     fm106.com sent me a email as
 03/17/2010            41            i'm a eteam rewards member



 03/17/2010            33                                                                 various
 03/17/2010            93
 03/18/2010           100


 03/18/2010             0

                                     littlehousethemusical.com/tick
 03/18/2010             0            ets/#
 03/18/2010            74

 03/18/2010            78
 03/18/2010           100

 03/18/2010            48
 03/18/2010            78




ForeSee Results, Inc. Confidential                                                  189             Satisfaction Performance Report
Date Created: 04/01/2010




 03/18/2010           100
 03/18/2010            89
 03/18/2010            78            performer websites


 03/18/2010            63




 03/18/2010            67
 03/18/2010            44


 03/18/2010            74

 03/18/2010            89




 03/18/2010            70


 03/18/2010             0




ForeSee Results, Inc. Confidential                        190   Satisfaction Performance Report
Date Created: 04/01/2010




 03/18/2010             0
 03/18/2010            56            wwe.com
 03/18/2010            74




 03/18/2010            26




 03/18/2010            78



 03/18/2010           100
 03/18/2010            44

 03/18/2010            89
 03/18/2010            96
 03/18/2010           100

 03/18/2010           100                                             To remove alerts

 03/18/2010            67

 03/18/2010            74
 03/18/2010            89            official band sites, fan sites
 03/18/2010            63

 03/18/2010            56




ForeSee Results, Inc. Confidential                         191                     Satisfaction Performance Report
Date Created: 04/01/2010




 03/18/2010            78




 03/18/2010            74




 03/18/2010            26            02
 03/18/2010            78
 03/18/2010            81            RIVERROCK



 03/18/2010            11
                                                 http://www.warmemorialarena.
 03/18/2010           100                        com/

 03/18/2010            85
 03/18/2010            89
 03/18/2010            19




 03/18/2010            82

 03/18/2010           100


 03/18/2010             0


ForeSee Results, Inc. Confidential                                 192          Satisfaction Performance Report
Date Created: 04/01/2010




 03/18/2010            82
 03/18/2010            74
 03/18/2010            78
 03/18/2010            78                                             print tickets


 03/18/2010            67
 03/18/2010            89
 03/18/2010            96
 03/18/2010           100

 03/18/2010            67
 03/18/2010            78


 03/18/2010           100



                                     Ticketmaster is only trying to
 03/18/2010             0            sell not help.

 03/18/2010            74                                             Printed tickets.
 03/18/2010           100
 03/18/2010            93
 03/18/2010            89
 03/18/2010           100

 03/18/2010            59
 03/18/2010            37            pollstar




 03/18/2010            78
 03/18/2010            85
 03/18/2010            78
 03/18/2010            67




ForeSee Results, Inc. Confidential                        193                         Satisfaction Performance Report
Date Created: 04/01/2010




 03/18/2010             0

 03/18/2010           100



 03/18/2010            41
 03/18/2010            44
 03/18/2010            93
 03/18/2010           100


 03/18/2010            70




 03/18/2010            56                                                       my daughter

 03/18/2010           100

 03/18/2010            78


 03/18/2010            93


                                                                                              You have a monopoly on the
 03/18/2010             0                                       Jambase                       ticket market and I hate it!!!!!
 03/18/2010            56

 03/18/2010            78            Your e-mail
 03/18/2010           100
                                     I DON'T KNOW. I CLICKED
                                     ON A LINK PROVIDED IN AN
 03/18/2010            78            EMAIL.
 03/18/2010           100            fedex forum

 03/18/2010            96




ForeSee Results, Inc. Confidential                                        194                                Satisfaction Performance Report
Date Created: 04/01/2010




                                     98.9 the rock. but ticketmaster
                                     sucks. i only use ticketmaster
                                     because it's the only way to
                                     get the tickets. however i can't
                                     even get them because i keep
                                     getting an error code about a
                                     password and cannot find
 03/18/2010             4            anywhere on how to fix it
 03/18/2010            78
 03/18/2010            78

 03/18/2010            96

 03/18/2010             0



 03/18/2010            22
 03/18/2010            78
 03/18/2010            81
 03/18/2010           100
 03/18/2010            78
                                                                              email alerts from
 03/18/2010            78                                                     ticketmaster.com



 03/18/2010            96




 03/18/2010            33


 03/18/2010             0




ForeSee Results, Inc. Confidential                                      195                       Satisfaction Performance Report
Date Created: 04/01/2010




 03/18/2010            11                                      radio

 03/18/2010            74
 03/18/2010            89




 03/18/2010            78
 03/18/2010            89
 03/18/2010            81



                                                                       to list favorites to get inside
 03/18/2010             0                                              info when they are performing

 03/18/2010            52                                      tv
 03/18/2010            85




 03/18/2010            78

 03/18/2010            78




 03/18/2010             7            chicagobullls.com
 03/18/2010            89            radio station
 03/18/2010            78




 03/18/2010             0
 03/18/2010            63            orpheum
 03/18/2010            93
 03/18/2010           100


ForeSee Results, Inc. Confidential                       196                         Satisfaction Performance Report
Date Created: 04/01/2010




 03/18/2010            78
 03/18/2010            81
 03/18/2010            48
 03/19/2010            89
 03/19/2010           100
 03/19/2010            85

 03/19/2010            22            feld motor sports

 03/19/2010            74




ForeSee Results, Inc. Confidential                       197   Satisfaction Performance Report
Date Created: 04/01/2010




 03/19/2010            15
 03/19/2010            67            conan obrien shows

 03/19/2010            78            deyoung museum
 03/19/2010            96
 03/19/2010            93




 03/19/2010            19            Detroit Opera House         Television
 03/19/2010           100



 03/19/2010            41

 03/19/2010            89
 03/19/2010            41


ForeSee Results, Inc. Confidential                         198                Satisfaction Performance Report
Date Created: 04/01/2010



 03/19/2010            74
 03/19/2010            15




 03/19/2010            67
 03/19/2010            85




 03/19/2010            37

 03/19/2010            67
 03/19/2010            81
 03/19/2010           100

 03/19/2010            96
 03/19/2010           100


                                           see what events are coming
 03/19/2010            85                  up - check favorites list




ForeSee Results, Inc. Confidential   199               Satisfaction Performance Report
Date Created: 04/01/2010




 03/19/2010           100

 03/19/2010            96
                                                                    tried to buy tickets from priority
                                                                    e-mail but no codes were
 03/19/2010            70                                           accepted

 03/19/2010            41
 03/19/2010            59            you tube
 03/19/2010             0
 03/19/2010            89
 03/19/2010            93
 03/19/2010            44
 03/19/2010           100



                                                                    to verify corrections were
                                                                    made from my purchase
 03/19/2010            22                                           yesterday.




 03/19/2010            41                       Live Nation
 03/19/2010            85            ladygaga

 03/19/2010             0
 03/19/2010            89

 03/19/2010             4



 03/19/2010            85
 03/19/2010           100
 03/19/2010            96

 03/19/2010            56


ForeSee Results, Inc. Confidential                            200                  Satisfaction Performance Report
Date Created: 04/01/2010




 03/19/2010            44

 03/19/2010            78            YANKEES.COM
                                                       Spanish Radio: 830 AM or
 03/19/2010            93                              1540 AM
 03/19/2010            89
 03/19/2010            74
 03/19/2010           100

 03/19/2010            19


 03/19/2010            33




 03/19/2010             0
 03/19/2010            22
 03/19/2010           100




 03/19/2010            89
 03/19/2010            89

 03/19/2010            63

 03/19/2010            74
 03/19/2010            89            bigcheese 107.9
 03/19/2010           100
 03/19/2010            93
                                                                                  I HAD A MISTAKE WITH MY
 03/19/2010            48                                                         TICKETS




ForeSee Results, Inc. Confidential                                       201                Satisfaction Performance Report
Date Created: 04/01/2010




 03/19/2010            41
 03/19/2010           100


 03/19/2010           100
 03/19/2010            67



 03/19/2010            81
 03/19/2010            78
 03/19/2010            93




 03/19/2010             7            broadway box




 03/19/2010            67




                                                          Google search; official
 03/19/2010            37                                 websites.




ForeSee Results, Inc. Confidential                  202                             Satisfaction Performance Report
Date Created: 04/01/2010




 03/19/2010             0




 03/19/2010            41            twitter facebook google



 03/19/2010            56

 03/19/2010            93

 03/19/2010            74




 03/19/2010           100
 03/19/2010           100


 03/19/2010            78




 03/19/2010            41                                            Timeout magazine


ForeSee Results, Inc. Confidential                             203                      Satisfaction Performance Report
Date Created: 04/01/2010



 03/19/2010            78                  tv




 03/19/2010            67




 03/19/2010            70

                                                I need to exchange 2 tickets
                                                for Swan Lake on 4/16 to 2
                                                tickets at the same price on
                                                4/15. I am scheduled for
                                                surgery on the 16th and do not
                                                want to miss this event. Your
                                                help will be appreciated. The
                                                tickets were bought by Warren
                                                Hansen before he realized that
                                                we cannot attend on the 16th.
                                                Please respond to
                                                jbalon2171@yahoo.com.
                                                Thank you in advance for your
                                                help.
 03/19/2010             4                       Joan Balon

 03/19/2010            67




ForeSee Results, Inc. Confidential   204                     Satisfaction Performance Report
Date Created: 04/01/2010




 03/19/2010             0
 03/19/2010             0

 03/19/2010            78                                                         Print tickets
 03/19/2010            89
 03/19/2010            74
 03/19/2010            15



 03/19/2010            78

 03/19/2010            78
 03/19/2010           100
 03/19/2010            89
 03/19/2010            56                                                         Print tickets

 03/19/2010            63
 03/19/2010             0
 03/19/2010            89


 03/19/2010           100
 03/19/2010            85            smooth jazz

 03/19/2010            89
 03/19/2010            70
 03/19/2010            44




 03/19/2010            96

                                                           ncaa.com, nhl.com,
 03/19/2010            78            ncaa.com/menshockey   ebay.com,google.com


ForeSee Results, Inc. Confidential                                          205                   Satisfaction Performance Report
Date Created: 04/01/2010




 03/19/2010            11
 03/19/2010            81
 03/19/2010            78




 03/19/2010            85
                                           I look for events that I want to
 03/19/2010            78                  attend
 03/19/2010            74




 03/19/2010            37
 03/19/2010            89

 03/19/2010            89

 03/19/2010            85
 03/19/2010            78
 03/19/2010            59

 03/19/2010            78


 03/19/2010            67



 03/19/2010            93
 03/19/2010            44
 03/19/2010            89

                                           i go to boxoffice with NO extra
                                           charges 25 50 75 100 dollars
 03/19/2010            78                  to enough


ForeSee Results, Inc. Confidential   206                                      Satisfaction Performance Report
Date Created: 04/01/2010



 03/19/2010           100

 03/19/2010            89                                 myspace

 03/19/2010            67

 03/20/2010           100




 03/20/2010            52            chelseahandler.com

 03/20/2010            89

 03/20/2010            74
 03/20/2010           100



 03/20/2010             0            ironmaiden.com
 03/20/2010            89
 03/20/2010            30


 03/20/2010            56
 03/20/2010            85




ForeSee Results, Inc. Confidential                                  207   Satisfaction Performance Report
Date Created: 04/01/2010




 03/20/2010           100
 03/20/2010            85
 03/20/2010           100



                                                                 to try re-print order
 03/20/2010            33                                        confirmation

 03/20/2010             0




 03/20/2010            37            AMAZON
 03/20/2010            81

 03/20/2010            74



                                                                 i was billed twice for an event
                                                                 and wanted to learn procedure
 03/20/2010            78                                        to correct it


 03/20/2010            37                                        sent to my email
 03/20/2010            63                           Television



 03/20/2010            78
 03/20/2010           100
 03/20/2010            67
 03/20/2010            78

 03/20/2010            74




ForeSee Results, Inc. Confidential            208                               Satisfaction Performance Report
Date Created: 04/01/2010


                                                     simplyred.com
 03/20/2010            93            simplyred.com   O2.com

 03/20/2010            78

 03/20/2010            89                            ladygaga.com




 03/20/2010            19




 03/20/2010            70
 03/20/2010            70

 03/20/2010            74

 03/20/2010            81
 03/20/2010            67

 03/20/2010            74
 03/20/2010            78

                                                                           Trying to get my tickets to print
                                                                           out, which is an absolute
                                                                           nightmare. Spend ten minutes
                                                                           on hold, listening to the same
                                                                           loop recording a hundred
                                                                           times, enter order information
                                                                           on the phone, then get asked
                                                                           what the order number is once
                                                                           you get to talk to a real person.
                                                                           Is this the "World Class
                                                                           Service" they refer to in their
 03/20/2010            11                            livenation            recording?




ForeSee Results, Inc. Confidential                                   209                 Satisfaction Performance Report
Date Created: 04/01/2010




 03/20/2010            78

 03/20/2010            63




 03/20/2010            56                                      Woodlands pavilion
 03/20/2010            85            The Eagles concert tour
 03/20/2010             0
 03/20/2010           100
 03/20/2010           100
 03/20/2010            78                                                                 on the radio
 03/20/2010            70




 03/20/2010             0




 03/20/2010            56            WWW.Suns.com              WWW.Suns.com


 03/20/2010           100            gmail.com

 03/20/2010            89



 03/20/2010            44
 03/20/2010            96

 03/20/2010           100            emailed to me
 03/20/2010           100


ForeSee Results, Inc. Confidential                                                  210                  Satisfaction Performance Report
Date Created: 04/01/2010




 03/20/2010            81




 03/20/2010            22                                    FAMFUN flyer at work
 03/20/2010            22            Berks Jazz Fest

 03/20/2010             0




 03/20/2010             0

 03/20/2010            89




 03/20/2010            30

 03/20/2010            93
 03/20/2010            78



 03/20/2010             0

 03/20/2010            67




ForeSee Results, Inc. Confidential                     211                          Satisfaction Performance Report
Date Created: 04/01/2010




 03/20/2010            89

 03/20/2010            52




 03/20/2010            22            train




 03/20/2010            96


 03/20/2010           100
 03/20/2010            70

                                                               horrible service buying a gift
 03/20/2010             0            lakers                    rude customer service
 03/20/2010            37
 03/20/2010           100
 03/20/2010            56            GOOGLE MAIL

 03/20/2010           100
 03/20/2010            89            visit florida

 03/20/2010           100            www.rupparena.com




 03/20/2010            56




ForeSee Results, Inc. Confidential                       212                 Satisfaction Performance Report
Date Created: 04/01/2010




 03/20/2010             7




 03/20/2010            33



 03/20/2010            44
 03/20/2010            70                                                          friends, facebook

 03/20/2010           100                                                          television




 03/20/2010             4                                           artist
 03/20/2010            89


 03/20/2010            41
 03/20/2010            63            iron maiden official website

 03/20/2010            63


ForeSee Results, Inc. Confidential                                           213                       Satisfaction Performance Report
Date Created: 04/01/2010



 03/20/2010           100            mgmgrand.com         tv
 03/20/2010             0
 03/20/2010            89

 03/20/2010            37
 03/21/2010            41



 03/21/2010            81

 03/21/2010            70

                                                                                              problem with getting the tickets
 03/21/2010            63                                                                     i ordered on line printed


 03/21/2010            56




 03/21/2010            48


                                                          I know what I like and I look for
 03/21/2010             0                                 it.




ForeSee Results, Inc. Confidential                  214                                                     Satisfaction Performance Report
Date Created: 04/01/2010




 03/21/2010             0

 03/21/2010            67



 03/21/2010            78            michael buble


 03/21/2010            37            Wicked
 03/21/2010           100


 03/21/2010             0




 03/21/2010            44
 03/21/2010             4




ForeSee Results, Inc. Confidential                   215   Satisfaction Performance Report
Date Created: 04/01/2010




 03/21/2010           100

 03/21/2010           100            www.theatermania.com


 03/21/2010            15

                                     Madison Square Garden &     venues websites and french      Check if my order for Iron
 03/21/2010            67            Iron Maiden.com             websites for online ticketing   Maident tickets was registered.
 03/21/2010           100            Bethel Woods for the Arts




 03/21/2010            15
 03/21/2010            89
 03/21/2010            67
 03/21/2010            89


 03/21/2010            85            www.universoulcircus.com                                    location to purchase tickets


ForeSee Results, Inc. Confidential                                                   216                       Satisfaction Performance Report
Date Created: 04/01/2010




 03/21/2010            67

 03/21/2010            56                                                               search engine
 03/21/2010           100
 03/21/2010            78

 03/21/2010            81                                                                               cancellation of an event


                                                             Justin Bieber's Twitter,
                                     bieberfever.com,        bieberfever.com,
 03/21/2010            26            justinbiebermusic.com   justinbiebermusic.com
 03/21/2010            30            southport theatre


 03/21/2010            96
 03/21/2010            67
                                                             www.sevenvenues.com;                       to get ticket prices and
 03/21/2010            89            www.sevenvenues.com     www.hamptoncoliseum.org                    locations for event(s)
 03/21/2010            52
 03/21/2010           100

 03/21/2010            67                                                               TV



 03/21/2010            74
 03/21/2010            85
 03/21/2010            67
 03/21/2010             7                                                                               exchange policy



                                                                                                        Attempt -- in vain -- to redeem
 03/21/2010             0                                                               Newspaper       ticket vouchers
 03/21/2010            56


 03/21/2010            37                                    expedia.com
 03/21/2010            74



ForeSee Results, Inc. Confidential                                                217                                 Satisfaction Performance Report
Date Created: 04/01/2010




                                                        house of blues website and
 03/21/2010            89                               dallas summer musicals
 03/21/2010            37


 03/21/2010           100
 03/21/2010            67
 03/21/2010            63




 03/21/2010            56                                                            list tickets
                                                                                     to find earth wind and fire
                                                                                     concert dates in the los
                                                                                     angeles area but was really
                                                                                     happy when i found teena
                                                                                     marie unexpectly      thank you
 03/21/2010            67                                                            for that
                                                                                     add favorites so I'd know when
 03/21/2010            85                                                            tickets go on sale
 03/21/2010            74



 03/21/2010            70
 03/21/2010            89

 03/21/2010            96
 03/21/2010             0




 03/21/2010            85            Blue Man Group
 03/21/2010            74
 03/21/2010            74


 03/21/2010            81            www.ladygaga.com
 03/21/2010           100


ForeSee Results, Inc. Confidential                                         218                    Satisfaction Performance Report
Date Created: 04/01/2010




 03/21/2010             0                                                                     ads, print
 03/21/2010            70            james tayloc.com




 03/21/2010            85
 03/21/2010           100

 03/21/2010            78            Joan Osborne's


 03/21/2010            63
 03/21/2010            78
 03/21/2010            85            Dallas Summer Musicals        Facebook
 03/21/2010            78

 03/21/2010            63
 03/21/2010            89
 03/21/2010            85

 03/21/2010            30


 03/21/2010             0                                          live nation
 03/21/2010            74

 03/21/2010            44



 03/21/2010            78
                                     http://blogs.myspace.com/inde
                                     x.cfm?fuseaction=blog.view&fri
                                     endId=1000278930&blogId=53
 03/21/2010           100            1248297                        Artists webpages.




ForeSee Results, Inc. Confidential                                                      219                Satisfaction Performance Report
Date Created: 04/01/2010




 03/21/2010            81
 03/21/2010            78
 03/21/2010            74
 03/21/2010            96                                   live naton                       emails from venue



 03/21/2010            52            Victoria Racing Club


 03/21/2010            85
 03/21/2010            67

 03/21/2010            89                                   facebook.com, celticthunder.ie
 03/22/2010             0

 03/22/2010            44

 03/22/2010            74
 03/22/2010             0


 03/22/2010            41            AMERICAN BANK CENTER

 03/22/2010            44                                                                    family




ForeSee Results, Inc. Confidential                                             220                               Satisfaction Performance Report
Date Created: 04/01/2010




 03/22/2010            89




ForeSee Results, Inc. Confidential   221   Satisfaction Performance Report
Date Created: 04/01/2010




 03/22/2010            19                                 Google search




 03/22/2010            89

 03/22/2010            85




 03/22/2010            85
 03/22/2010            59            Boston Gig Listing


 03/22/2010             0                                 other


ForeSee Results, Inc. Confidential                                        222   Satisfaction Performance Report
Date Created: 04/01/2010




 03/22/2010            85



 03/22/2010            67
 03/22/2010            63


 03/22/2010            11




 03/22/2010             4            twitter/facebook


 03/22/2010            96
 03/22/2010            89

 03/22/2010           100

 03/22/2010            89

 03/22/2010             0




 03/22/2010           100


 03/22/2010            67            band websites            see what seats are available
 03/22/2010            78

 03/22/2010            89


ForeSee Results, Inc. Confidential                      223                Satisfaction Performance Report
Date Created: 04/01/2010



 03/22/2010           100            eaglesband.com




 03/22/2010            33
 03/22/2010            48

 03/22/2010            37
 03/22/2010            37

 03/22/2010           100

 03/22/2010           100



 03/22/2010            15
 03/22/2010            96
 03/22/2010            78




ForeSee Results, Inc. Confidential                    224   Satisfaction Performance Report
Date Created: 04/01/2010




 03/22/2010            30


 03/22/2010             4




ForeSee Results, Inc. Confidential   225   Satisfaction Performance Report
Date Created: 04/01/2010




 03/22/2010           100

 03/22/2010            67            Websites for bands.


 03/22/2010            67
 03/22/2010            78                                        need your phone number
 03/22/2010            93
 03/22/2010           100


                                                                 check availability of ticket pick-
 03/22/2010            63                                        up from local ticketmaster site
 03/22/2010            74

 03/22/2010            78




 03/22/2010            63

 03/22/2010           100
 03/22/2010            81




ForeSee Results, Inc. Confidential                         226                  Satisfaction Performance Report
Date Created: 04/01/2010




 03/22/2010            48
 03/22/2010           100                                    Review for a concert
 03/22/2010            67

 03/22/2010            93            Broadwaybox.com
 03/22/2010            85




ForeSee Results, Inc. Confidential                     227                Satisfaction Performance Report
Date Created: 04/01/2010




 03/22/2010            18            hollywood bowl         Radio advertisements




                                                                                   Check the dates of an event
 03/22/2010            48                                                          I'm attending
 03/22/2010            78
 03/22/2010            67                                                          Customer Service Contact


 03/22/2010             0




 03/22/2010            56

 03/22/2010           100
 03/22/2010            93


ForeSee Results, Inc. Confidential                    228                                       Satisfaction Performance Report
Date Created: 04/01/2010




 03/22/2010            67




 03/22/2010            67


 03/22/2010            67                                        Jacksonbrowne.com yesworld

                                                                                                                      Looking to see if kings of leon
 03/22/2010            78                                                                                             were headling leeds festival


 03/22/2010            56
 03/22/2010            78
 03/22/2010            74            hotmail                     hotmail travelzoo
 03/22/2010           100
 03/22/2010            63
 03/22/2010            78
 03/22/2010            78


 03/22/2010           100

 03/22/2010            89
 03/22/2010            52



 03/22/2010           100

 03/22/2010            67
 03/22/2010            89

 03/22/2010            30

 03/22/2010            93                                                                     Christian Music store   Printing my ticket



 03/22/2010            18            www.sasquatchfestival.com




ForeSee Results, Inc. Confidential                                                   229                                            Satisfaction Performance Report
Date Created: 04/01/2010




 03/22/2010            85

 03/22/2010           100



 03/22/2010            74



 03/22/2010             7                                                TV ad
 03/22/2010            63            train   specific band sites

 03/22/2010           100




 03/22/2010            15




 03/22/2010            63
 03/22/2010            44

 03/22/2010            74




ForeSee Results, Inc. Confidential                                 230           Satisfaction Performance Report
Date Created: 04/01/2010




 03/22/2010            85
 03/22/2010            67                                                television
 03/22/2010            52




 03/22/2010            78            NKOTB.com


 03/22/2010            93                               espn.com




 03/22/2010            44            american express
 03/22/2010           100
 03/22/2010            96
 03/22/2010           100




 03/22/2010             4
 03/22/2010            89



 03/22/2010            56
 03/22/2010            78
 03/22/2010            59
 03/22/2010            67




ForeSee Results, Inc. Confidential                                 231                Satisfaction Performance Report
Date Created: 04/01/2010




 03/22/2010            30



 03/22/2010            85
 03/22/2010           100


 03/22/2010            67
 03/22/2010            63
 03/22/2010            78

 03/22/2010            85




 03/23/2010             0



 03/23/2010           100

 03/23/2010            33

 03/23/2010            52
 03/23/2010            78



 03/23/2010            41

 03/23/2010            82

 03/23/2010            78

 03/23/2010            85            www.ringling.com




ForeSee Results, Inc. Confidential                      232   Satisfaction Performance Report
Date Created: 04/01/2010




 03/23/2010            30



 03/23/2010            44



 03/23/2010            82            www.ladygaga.com

 03/23/2010             0
 03/23/2010            96

 03/23/2010            85
                                                                 CHECK STATUS ON MY
 03/23/2010            78                                        LOST TICKETS
 03/23/2010            89



 03/23/2010            52
 03/23/2010            59


 03/23/2010           100            speedtv.com

 03/23/2010            81            email sent


 03/23/2010             4            NIT Tickets

 03/23/2010            78            leeds festival 2010
 03/23/2010             0

 03/23/2010            82




ForeSee Results, Inc. Confidential                         233            Satisfaction Performance Report
Date Created: 04/01/2010




                                                                                 attempting to confirm an order -
                                                                                 but it doesn't work!!!
                                                                                 have also tried to login to the
                                                                                 secure area - it doesn't work.
                                                                                 have requested a confirmation
                                                                                 via email from ticketmaster -
                                                                                 no reply as yet (over 24
                                                                                 hours)
 03/23/2010             0                                                        APPALLING!



 03/23/2010            93

 03/23/2010            78
 03/23/2010           100
 03/23/2010            78


 03/23/2010            48
 03/23/2010           100
 03/23/2010            74

 03/23/2010            56

 03/23/2010            93            BieberFever.com   twitter.com myspace.com


 03/23/2010            37




 03/23/2010           100

 03/23/2010           100

 03/23/2010            70
 03/23/2010            30
 03/23/2010            89


 03/23/2010            89


ForeSee Results, Inc. Confidential                                       234                  Satisfaction Performance Report
Date Created: 04/01/2010



 03/23/2010            63
 03/23/2010           100

 03/23/2010            67


 03/23/2010            89            summerfest milwaukee wi


                                                                                         problem printing tickets...did
 03/23/2010            67                                      Yankees.com               not upload it's been four days

 03/23/2010             0                                                          idk
 03/23/2010           100
 03/23/2010            96



 03/23/2010           100
 03/23/2010           100
 03/23/2010           100
 03/23/2010           100

 03/23/2010           100

 03/23/2010            19            www.okcfordcenter.com
 03/23/2010            52
 03/23/2010           100
 03/23/2010            89
 03/23/2010            85
 03/23/2010           100
 03/23/2010            78
 03/23/2010            52                                                                Pick up tickets
 03/23/2010            93
 03/23/2010            44            Jazzfest website
 03/23/2010           100

 03/23/2010            44
 03/23/2010           100
 03/23/2010            78

 03/23/2010            70
 03/23/2010            89                                                          tv
 03/23/2010           100
 03/23/2010            70


ForeSee Results, Inc. Confidential                                           235                       Satisfaction Performance Report
Date Created: 04/01/2010




 03/23/2010             0




 03/23/2010            85




 03/23/2010            89
 03/23/2010            93
 03/23/2010            78            USOPEN2010




 03/23/2010            89
 03/23/2010            93



 03/23/2010            59            the addams family broadway
                                                                        attempt to have tickets printed
 03/23/2010            33                                               online
 03/23/2010           100
 03/23/2010            56

 03/23/2010           100




 03/23/2010             0


ForeSee Results, Inc. Confidential                                236                 Satisfaction Performance Report
Date Created: 04/01/2010



 03/23/2010            48
 03/23/2010           100
 03/23/2010            74
 03/23/2010            85

 03/23/2010           100


 03/23/2010            85
 03/23/2010            96            aol                 e-mail
 03/23/2010           100


 03/23/2010            33




 03/23/2010            33

 03/23/2010           100

 03/23/2010           100

 03/23/2010            37
 03/23/2010            89
 03/23/2010            44
 03/23/2010            52




 03/23/2010            19


 03/23/2010            96

 03/23/2010            56
 03/23/2010            96            www.wec.com
 03/23/2010            67


ForeSee Results, Inc. Confidential                 237            Satisfaction Performance Report
Date Created: 04/01/2010




                                                              Broadwayworld.com,
 03/23/2010            41                                     goldstar.com               emails directly from venue
 03/23/2010           100
 03/23/2010            78                                     livenation
 03/23/2010            78
 03/23/2010            22
 03/23/2010            78
 03/23/2010            93            Cirquedusoleil.com       Cirquedusoleil.com         tv
 03/23/2010            85
 03/23/2010            82            staples center



 03/23/2010            30            official Spurs website

 03/23/2010            44                                                                tv




 03/23/2010             0                                     no
 03/23/2010            96



 03/23/2010             4            red rocks

 03/24/2010            74

 03/24/2010            93            sommet center            sommet center
 03/24/2010            74




 03/24/2010            48



ForeSee Results, Inc. Confidential                                                 238                                Satisfaction Performance Report
Date Created: 04/01/2010




                                     AN OLD EMAIL FROM
                                     TICKETMASTER IN MY
 03/24/2010            93            YAHOO INBOX
 03/24/2010            89
                                                                                                                              To try to find a 3D view of my
                                                                                                                              seats for the Alamodome..
 03/24/2010            63                                                                                                     Didn't find any




 03/24/2010            41            tutsanfrancisco.org/voucher                                                              convert voucher to ticket
                                                                   myspace.com, The specific
 03/24/2010            67                                          Venue's website.

 03/24/2010            89                                          koreagigguide.com
 03/24/2010            41
 03/24/2010            85                                          facebook                    iLike application for iPhone
 03/24/2010            70




 03/24/2010            74
 03/24/2010           100




ForeSee Results, Inc. Confidential                                                     239                                                  Satisfaction Performance Report
Date Created: 04/01/2010




 03/24/2010            48

 03/24/2010           100




                                           purchasing tickets to events i
 03/24/2010             0                  want to see

 03/24/2010             0



 03/24/2010            89
 03/24/2010            22
 03/24/2010            52




 03/24/2010            29


ForeSee Results, Inc. Confidential   240                                    Satisfaction Performance Report
Date Created: 04/01/2010




 03/24/2010            78


 03/24/2010            96




 03/24/2010            74            the eagles tour site




 03/24/2010            63
 03/24/2010           100                                                   哈哈
 03/24/2010            82
 03/24/2010            85
                                                                            Look at my account for
 03/24/2010            74                                                   upcoming events


 03/24/2010            89            gdavisplays.com



 03/24/2010             4                                         nytimes
 03/24/2010            63            ticketmaster


 03/24/2010            70
 03/24/2010            44            Orlando Venues
 03/24/2010            82

 03/24/2010            89                                                   i was checking my ticket status




ForeSee Results, Inc. Confidential                          241                          Satisfaction Performance Report
Date Created: 04/01/2010




 03/24/2010            15


 03/24/2010            26

 03/24/2010            89                                                                      print event tickets

 03/24/2010            78            www.hob.com     pollstar, livenation, venue sites
 03/24/2010            78
 03/24/2010            33
 03/24/2010            67
 03/24/2010            89


 03/24/2010            78
 03/24/2010            59            Disney on Ice   event specific websites
 03/24/2010           100




 03/24/2010            26
 03/24/2010            89
 03/24/2010             0                                                                car   want to go




 03/24/2010            85
 03/24/2010            48




ForeSee Results, Inc. Confidential                                        242                                Satisfaction Performance Report
Date Created: 04/01/2010




 03/24/2010            67

 03/24/2010             0


 03/24/2010            78




 03/24/2010            70            Live nation   Live Nation, various venu sites

 03/24/2010           100

 03/24/2010           100
 03/24/2010            89
 03/24/2010            78
                                                                                     kids usually tell me and i
 03/24/2010            78                                                            search on the internet


 03/24/2010            93

                                                                                                                  to try and find if tickets had
 03/24/2010            56                                                                                         been dispatched.

 03/24/2010            89

 03/24/2010           100
 03/24/2010            70                                                                                         Directions to venue
 03/24/2010            96
 03/24/2010            67

 03/24/2010             0

 03/24/2010            78




ForeSee Results, Inc. Confidential                                     243                                                       Satisfaction Performance Report
Date Created: 04/01/2010




                                           directions for picking up tickets
 03/24/2010            96                  at retail stores

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 03/24/2010            89
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ForeSee Results, Inc. Confidential   244                 Satisfaction Performance Report
Date Created: 04/01/2010




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 03/24/2010            44


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 03/24/2010            85
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 03/24/2010           100


 03/24/2010           100

 03/24/2010           100                            myspace.com




 03/24/2010            33            www.yahoo.com                       sent to my yahoo mail
 03/24/2010            67
 03/24/2010             8




 03/24/2010            63            Yahoo Mail




 03/24/2010            78




ForeSee Results, Inc. Confidential                                 245                           Satisfaction Performance Report
Date Created: 04/01/2010




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 03/24/2010            67
 03/24/2010            85
 03/24/2010            67


 03/24/2010            63

 03/24/2010            67




 03/24/2010            70                                           info on Ticketexchange
 03/24/2010            78

 03/24/2010            63            turningstonecasino.com
 03/24/2010             7

 03/24/2010            41

 03/24/2010            67
 03/24/2010            89




ForeSee Results, Inc. Confidential                            246                Satisfaction Performance Report
Date Created: 04/01/2010




 03/24/2010            26
 03/24/2010            89            am ex
                                             www.google.com
 03/24/2010           100                    www.yahoo.com



 03/24/2010            63
 03/24/2010            96

 03/24/2010             0




ForeSee Results, Inc. Confidential                            247   Satisfaction Performance Report
Date Created: 04/01/2010




 03/24/2010             7

 03/24/2010            96                                   facebook


 03/24/2010            89
 03/24/2010           100
 03/24/2010            30


 03/24/2010           100            carlton courthouse

 03/24/2010            70            www.thebamboozle.com
 03/24/2010            93            tulsaworld.com
 03/24/2010           100

 03/24/2010            81
 03/24/2010            78                                                    TV
 03/25/2010             7
 03/25/2010            89
 03/25/2010            82

 03/25/2010             0

 03/25/2010            45                                                    radio

 03/25/2010           100                                                    Music artists I like
 03/25/2010            82


 03/25/2010            67                                                    found it manually
 03/25/2010           100
 03/25/2010            63
 03/25/2010            89




ForeSee Results, Inc. Confidential                                     248                          Satisfaction Performance Report
Date Created: 04/01/2010




                                                                                  To register to purchase tickets/
                                                                                  seats to forthcoming events,
                                                                                  particularly, to Collingwood
 03/25/2010            59                                                         Football Club games.
 03/25/2010            67
 03/25/2010            85            i was on the www.wklb.com
 03/25/2010            96




 03/25/2010            52
 03/25/2010            70            ticketmaster




 03/25/2010            81            Atlanta Braves website




 03/25/2010             7
 03/25/2010            96
 03/25/2010            67

 03/25/2010            89                                              tv/radio
                                                                                  print receipt of a prior
 03/25/2010           100                                                         purchase
 03/25/2010            78
 03/25/2010            74


 03/25/2010            67



 03/25/2010            33




ForeSee Results, Inc. Confidential                               249                             Satisfaction Performance Report
Date Created: 04/01/2010




 03/25/2010           100
 03/25/2010             4
 03/25/2010            85            ticketmaster



 03/25/2010            56

 03/25/2010            89
 03/25/2010            44                           msn
 03/25/2010           100




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 03/25/2010           100

 03/25/2010            56

 03/25/2010            78            furhtur



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 03/25/2010            89
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 03/25/2010            56                           www.tickets.com
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ForeSee Results, Inc. Confidential                                    250   Satisfaction Performance Report
Date Created: 04/01/2010




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 03/25/2010           100

 03/25/2010           100


                                     Insaneclownposse.com,Twitzit Our ICP Street Team down
 03/25/2010           100            d.com,kottonmouthkings.com. here.




 03/25/2010            78            Direct from artists




 03/25/2010            74            tumblr

 03/25/2010            0
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ForeSee Results, Inc. Confidential                         251                               Satisfaction Performance Report
Date Created: 04/01/2010




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ForeSee Results, Inc. Confidential   252   Satisfaction Performance Report
Date Created: 04/01/2010




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 03/25/2010            67            Arena at Gwinnett


 03/25/2010            67




 03/25/2010            93
 03/25/2010            93




 03/25/2010            63
                                                                           my f...ing ticket didnt arrive to
                                                                           my home, I disagree with ticket
                                                                           master, I bought it 5 months
 03/25/2010           100                                                  ago




 03/25/2010            85



 03/25/2010            85                                      Magazines


 03/25/2010            70

 03/25/2010            96


 03/25/2010            41
 03/25/2010            59


ForeSee Results, Inc. Confidential                       253                             Satisfaction Performance Report
Date Created: 04/01/2010




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 03/25/2010            67
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 03/25/2010            67
 03/25/2010           100
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 03/25/2010            33
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 03/25/2010            96            ufc
 03/25/2010            82
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 03/25/2010            93
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 03/25/2010            44




 03/25/2010            44
 03/25/2010            78
 03/25/2010            22                        military


ForeSee Results, Inc. Confidential         254              Satisfaction Performance Report
Date Created: 04/01/2010




 03/26/2010            41
 03/26/2010            89
 03/26/2010            89
                                                                  CityMusic Columbus,
                                                                  Experience Columbus, NBA,
 03/26/2010            89            Hotmail email notification   CAPA Columbus

 03/26/2010            78            Tacoma Dome events page      Venue Websites
 03/26/2010           100


 03/26/2010            96

 03/26/2010            67
 03/26/2010            89                                         pearljam.com

                                                                                                Ticketmaster favorite artist   check my ticket purchase
 03/26/2010           100                                                                       alert                          history and upcoming events
 03/26/2010            96


 03/26/2010             0                                                                       TV
                                                                  Band websites, sports teams
 03/26/2010            78            newyork.yankees.mlb.com      websites
                                                                                                Band websites/email
 03/26/2010            74                                                                       newsletters




 03/26/2010            78                                                                       hotmail




ForeSee Results, Inc. Confidential                                                  255                                                    Satisfaction Performance Report
Date Created: 04/01/2010




 03/26/2010            59

 03/26/2010            93


 03/26/2010            41



 03/26/2010            74            Live Nation
 03/26/2010            82                                                 print tickets

 03/26/2010            52                                     Newpapers




 03/26/2010             0            Theatre websites


 03/26/2010            71
 03/26/2010            22



 03/26/2010            85
 03/26/2010           100




                                                                          Check events I have
 03/26/2010            78                                                 previously ordered.


ForeSee Results, Inc. Confidential                      256                               Satisfaction Performance Report
Date Created: 04/01/2010



 03/26/2010            89
 03/26/2010           100
 03/26/2010            74
 03/26/2010           100


 03/26/2010            78                                     press
 03/26/2010            30

 03/26/2010           100
 03/26/2010            89



 03/26/2010            78                                     newspaper

 03/26/2010            78
 03/26/2010            59            Come Fly with me




 03/26/2010            63
 03/26/2010           100

 03/26/2010            74
 03/26/2010           100            google
 03/26/2010            56
 03/26/2010            89
 03/26/2010            37
                                                                          wanted to check to see when
                                                                          some tickets i purchased were
 03/26/2010            70                                                 mailed out to me.

 03/26/2010           100




ForeSee Results, Inc. Confidential                      257                            Satisfaction Performance Report
Date Created: 04/01/2010




 03/26/2010            85


 03/26/2010            67

 03/26/2010           100
 03/26/2010            70
 03/26/2010            78            sesame street
 03/26/2010            82




 03/26/2010             0
 03/26/2010            44            Hotmail
 03/26/2010            96

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 03/26/2010            67


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 03/26/2010           100



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ForeSee Results, Inc. Confidential                   258   Satisfaction Performance Report
Date Created: 04/01/2010




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 03/26/2010            82            Facebook
 03/26/2010            93

 03/26/2010            89

 03/26/2010            89
 03/26/2010            89
 03/26/2010            89
 03/26/2010            59                             television
 03/26/2010             0
 03/26/2010            93

 03/26/2010            93
 03/26/2010            93



 03/26/2010            67
 03/26/2010            96



 03/26/2010            78                             bill boards




ForeSee Results, Inc. Confidential              259                 Satisfaction Performance Report
Date Created: 04/01/2010




 03/26/2010             0                           artist sites




 03/26/2010            26

 03/26/2010            89            mena




 03/26/2010             0

                                                                         Revise interests; update
 03/26/2010           100                                                Payment Info




 03/26/2010            67            glenbeck.com




ForeSee Results, Inc. Confidential                                 260                Satisfaction Performance Report
Date Created: 04/01/2010




 03/26/2010           100                  print tickets
 03/26/2010            52


 03/26/2010            19




 03/26/2010            89


 03/26/2010            30



 03/26/2010            93




 03/26/2010           100
 03/26/2010            70




ForeSee Results, Inc. Confidential   261                   Satisfaction Performance Report
Date Created: 04/01/2010


                                                                                                  como conseguir boletos
                                                                                                  yapagados enviados a mi
 03/26/2010            74                                                                         email
 03/26/2010            85




 03/26/2010            19            Newport Jazz Festival
                                                                   I just use 'Bing.ca' to find
                                                                   sources for tickets.
                                                                   Ticketmaster is BY FAR the     I had to see if 'The Used' was
 03/26/2010           100                                          BEST.                          in Canada!!!!!! :D

 03/26/2010            63
 03/26/2010            63
 03/26/2010            74
 03/26/2010            56




ForeSee Results, Inc. Confidential                           262                                                Satisfaction Performance Report
Date Created: 04/01/2010




                                     from an email message from
 03/26/2010            41            Live Nation
 03/26/2010            82
 03/26/2010            63
 03/26/2010           100


 03/26/2010            89




 03/26/2010             0            Google                                                      TV
 03/26/2010            78




 03/26/2010            70

 03/26/2010            89

 03/26/2010           100
 03/26/2010            26

 03/26/2010            59                                                                             Selling tickets
 03/26/2010           100
 03/26/2010            48

 03/26/2010             0
                                                                  Qwest Center Omaha, specific
                                                                  venues' websites, Google
 03/26/2010            85                                         search
 03/26/2010           100

 03/26/2010           100


 03/26/2010             4




ForeSee Results, Inc. Confidential                                                  263                             Satisfaction Performance Report
Date Created: 04/01/2010




 03/26/2010            45
 03/26/2010           100                                                                           TV...online media...



 03/26/2010            30                                            websites of the bands I follow. TV ads
                                                                     Performers websites ~ tour                            Double checking a recent
 03/26/2010            78                                            dates                                                 purchase



 03/27/2010            33            Russell Peters



 03/27/2010           100




 03/27/2010             0
 03/27/2010            48                                                                                                  print out tickets
                                     hotmail email account
                                     requesting feedback for event
 03/27/2010            78            attended                                                                              review of event attended
 03/27/2010            70
 03/27/2010            96


 03/27/2010            45
 03/27/2010            78

 03/27/2010            89
 03/27/2010            78


ForeSee Results, Inc. Confidential                                                      264                                               Satisfaction Performance Report
Date Created: 04/01/2010



 03/27/2010           100

 03/27/2010            81            facebook myspace and blogs   sign up for ticketmaster
 03/27/2010           100




 03/27/2010            93
 03/27/2010            89
 03/27/2010            89

 03/27/2010            22

 03/27/2010            78


 03/27/2010            59
 03/27/2010            96

 03/27/2010           100

 03/27/2010            89            varios
 03/27/2010            89
 03/27/2010           100



 03/27/2010            89
 03/27/2010            78


 03/27/2010            96
 03/27/2010            63




 03/27/2010            11
 03/27/2010            93
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 03/27/2010            78

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ForeSee Results, Inc. Confidential                    265                       Satisfaction Performance Report
Date Created: 04/01/2010



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 03/27/2010             0
 03/27/2010            67

                                                                                                                 print my tickets for this
 03/27/2010            70                                                                                        evening's event

 03/27/2010           100

 03/27/2010            22
 03/27/2010           100
                                                            www.tickco.com
 03/27/2010            74                                   www.bargainseatonline.com
 03/27/2010           100
 03/27/2010            78
 03/27/2010            44




 03/27/2010             7            comcast.net




 03/27/2010            56            xcelenergycenter.com                               Television advertising
 03/27/2010           100
 03/27/2010            96
 03/27/2010           100
 03/27/2010            56


 03/27/2010            56


ForeSee Results, Inc. Confidential                                           266                                                Satisfaction Performance Report
Date Created: 04/01/2010




 03/27/2010            78            Bieberfever.com
 03/27/2010            93

 03/27/2010           100

 03/27/2010           100

 03/27/2010             4
 03/27/2010            89
 03/27/2010            85




 03/27/2010           100
 03/27/2010            96
                                                       live nation, reader, house of
 03/27/2010            89                              blues                           sell tickets
 03/27/2010            96
 03/27/2010           100
 03/27/2010            89




 03/27/2010             0


ForeSee Results, Inc. Confidential                                          267                       Satisfaction Performance Report
Date Created: 04/01/2010



 03/27/2010            96
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 03/27/2010            30
 03/27/2010            89
 03/27/2010           100
 03/27/2010            56            Butler




 03/27/2010            33


 03/27/2010            74                           Word of mouth; luck.

 03/27/2010           100

 03/27/2010            11
 03/27/2010           100




 03/27/2010            59
 03/27/2010            22
 03/27/2010            59




 03/27/2010           100
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ForeSee Results, Inc. Confidential            268                          Satisfaction Performance Report
Date Created: 04/01/2010




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 03/27/2010            37
 03/27/2010            85
 03/27/2010            96




                                     France-Merrick Performing
 03/27/2010            59            Arts Center Baltimore




                                                                       The venue to a concert I was
                                                                       going to attend got changed
                                                                       and I don't knkow how to
 03/27/2010            56                                              obtain my new tickets.
 03/27/2010            70
 03/27/2010            74




 03/27/2010             0
 03/27/2010            67


 03/27/2010            70




ForeSee Results, Inc. Confidential                               269                Satisfaction Performance Report
Date Created: 04/01/2010




 03/27/2010            82
 03/27/2010            30




 03/27/2010            19            yahoo mail                        artists websites

 03/27/2010            78
 03/27/2010            78
 03/27/2010            33
 03/27/2010             0
 03/27/2010            33
 03/27/2010            56




 03/27/2010           100            facebook



 03/27/2010             0                                                                 print tickets

 03/27/2010           100

 03/27/2010            74


 03/27/2010            89
 03/27/2010            89

 03/28/2010            78
 03/28/2010            89            reno event center
 03/28/2010            89
 03/28/2010            70
 03/28/2010            52
 03/28/2010            89


 03/28/2010            52                                Yahoo                            Update account information.




ForeSee Results, Inc. Confidential                               270                                      Satisfaction Performance Report
Date Created: 04/01/2010




 03/28/2010           100
 03/28/2010            52
 03/28/2010            89

 03/28/2010            93            wickedthemusical.com
 03/28/2010            67
 03/28/2010            48


 03/28/2010            78


 03/28/2010            81
 03/28/2010            89




 03/28/2010            74
 03/28/2010            89


 03/28/2010            70
 03/28/2010            74

 03/28/2010            89



 03/28/2010           100




 03/28/2010            77                                             google news
 03/28/2010            78            Link from a Disney email

 03/28/2010            70                                             Word of mmouth from friends
 03/28/2010            52




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Date Created: 04/01/2010




 03/28/2010            74

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 03/28/2010            78
 03/28/2010            67                           royal albert hall

 03/28/2010             0


 03/28/2010            15

 03/28/2010            78

 03/28/2010             0            yahoo sports
 03/28/2010            89




 03/28/2010            78

 03/28/2010           100
 03/28/2010            67

 03/28/2010           100            m.e.n. site




ForeSee Results, Inc. Confidential                                      272   Satisfaction Performance Report
Date Created: 04/01/2010




 03/28/2010            96


 03/28/2010            96
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 03/28/2010            70                  TV


 03/28/2010            18
 03/28/2010            85
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 03/28/2010           100
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ForeSee Results, Inc. Confidential   273        Satisfaction Performance Report
Date Created: 04/01/2010




 03/28/2010            11            uptowntheatrenapa.com   Artist website
 03/28/2010             0
                                                                                                             Trying to print tickets to an
 03/28/2010            52                                                                                    event that I had ordered


 03/28/2010             4                                                           speak to a real person


 03/28/2010           100
 03/28/2010           100

 03/28/2010            70
 03/28/2010            63
 03/28/2010            70




ForeSee Results, Inc. Confidential                                            274                                           Satisfaction Performance Report
Date Created: 04/01/2010




 03/28/2010            85
                                                                                    Looking for dates C.C.R. will
                                                                                    be in Edmonton. No results
 03/28/2010             7                                                           found!
 03/28/2010           100
 03/28/2010            26                                         a variety
 03/28/2010            89
 03/28/2010            78
 03/28/2010            41

 03/28/2010            67            Yahoo Mail (email message)                     customize MyTicketmaster
 03/28/2010           100
 03/28/2010            59




 03/28/2010            44

 03/28/2010            37

 03/28/2010            78                                         i Google
 03/28/2010            74
 03/28/2010            89            facebook


 03/28/2010            93




 03/28/2010            67            wwe.com                      wwe.com



 03/28/2010           100
 03/28/2010           100
 03/28/2010            89

 03/28/2010            52



ForeSee Results, Inc. Confidential                                            275                Satisfaction Performance Report
Date Created: 04/01/2010




 03/28/2010             0
 03/28/2010            67
 03/28/2010           100
 03/28/2010            89
 03/28/2010            85

 03/28/2010            67                  playbill.con, theatermania.com



 03/28/2010            48


 03/28/2010            74
 03/28/2010            74
                                                                                                   Check on the status of an
 03/28/2010           100                                                                          aution bid


 03/28/2010           100
 03/29/2010            67




                                                                            football matches are
 03/29/2010             0            afl                                    advertised on tv
 03/29/2010            81
 03/29/2010            56
 03/29/2010            70




 03/29/2010            18




ForeSee Results, Inc. Confidential                            276                                               Satisfaction Performance Report
Date Created: 04/01/2010




 03/29/2010            78            American Express        Amex




 03/29/2010             0
 03/29/2010            74


 03/29/2010            44                                    bands tour list
 03/29/2010           100
 03/29/2010            67




 03/29/2010            30
                                     Greensboro Coliseum -
 03/29/2010            96            Ticketmaster
 03/29/2010            56
 03/29/2010            78



 03/29/2010            44
 03/29/2010           100
 03/29/2010            89

 03/29/2010            93

 03/29/2010            89
 03/29/2010           100            matty johns show




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Date Created: 04/01/2010




 03/29/2010             0



 03/29/2010            78
 03/29/2010            52
 03/29/2010            82
                                           see if tickets have been
 03/29/2010            59                  posted


 03/29/2010            74
 03/29/2010            67
 03/29/2010            89




 03/29/2010            33                  checking status of order

 03/29/2010           100
 03/29/2010            0




ForeSee Results, Inc. Confidential   278                Satisfaction Performance Report
Date Created: 04/01/2010




 03/29/2010            48
 03/29/2010            26
 03/29/2010           100


 03/29/2010            70
                                                                Event web sites on events I
 03/29/2010            85            The Players Championship   want to attend.
 03/29/2010            89
 03/29/2010            89




 03/29/2010            22
 03/29/2010            89                                                                     PRINT TICKETS



 03/29/2010             0

 03/29/2010            85            leeedsfestival .com

 03/29/2010            85




 03/29/2010            96                                       Dallas Summer Musicals
 03/29/2010            78
 03/29/2010             0


 03/29/2010            89
 03/29/2010           100            thelionking.com
 03/29/2010             0




ForeSee Results, Inc. Confidential                                                 279                  Satisfaction Performance Report
Date Created: 04/01/2010




 03/29/2010            78            akroncivic.com   Wolstein         TV commercial
 03/29/2010            70




 03/29/2010            22
 03/29/2010            63



 03/29/2010            44            Travel Zoo




 03/29/2010            22


 03/29/2010            4                                                               trying to print tickets
 03/29/2010           100


 03/29/2010            56

 03/29/2010            56




 03/29/2010            37
 03/29/2010            67




ForeSee Results, Inc. Confidential                               280                                  Satisfaction Performance Report
Date Created: 04/01/2010




 03/29/2010            11            mahalia jackson theater

 03/29/2010            82
 03/29/2010            67


 03/29/2010             0

 03/29/2010            74


 03/29/2010            70

 03/29/2010           100

 03/29/2010            85
 03/29/2010           100

 03/29/2010             0                                              www.facebook.com

 03/29/2010           100

 03/29/2010            89



                                     *Note* This is the only place I
                                     can write a comment. Bad
 03/29/2010            70            survey.
 03/29/2010            44




 03/29/2010            59
 03/29/2010            74




ForeSee Results, Inc. Confidential                                                        281   Satisfaction Performance Report
Date Created: 04/01/2010




 03/29/2010            96
 03/29/2010            63
 03/29/2010            22
 03/29/2010           100

 03/29/2010            74




 03/29/2010            0             Ny Times
 03/29/2010           100


 03/29/2010            89
 03/29/2010            67

 03/29/2010            93




 03/29/2010            19

 03/29/2010            74
 03/29/2010           100

 03/29/2010            85
 03/29/2010            89




ForeSee Results, Inc. Confidential              282   Satisfaction Performance Report
Date Created: 04/01/2010




 03/29/2010             0            Coachella


 03/29/2010           100                                                  television
 03/29/2010            85




 03/29/2010            96

 03/29/2010           100


 03/29/2010            93
 03/29/2010            81


                                                 facebook, myspace, band                looking for bands i like that will
 03/29/2010           100                        websites                               be visiting my area

 03/29/2010            85
 03/29/2010            78                        Particular band website




 03/29/2010            56




ForeSee Results, Inc. Confidential                                  283                                Satisfaction Performance Report
Date Created: 04/01/2010




 03/29/2010            45                                     Playbill.com; Broadway.com




 03/29/2010            22            dallas summer musicals

 03/29/2010           100
 03/29/2010            44            United Center website



 03/29/2010             0

 03/29/2010            70
 03/29/2010             0                                                                  customer support
 03/29/2010           100


 03/29/2010            33
 03/29/2010            48


 03/29/2010            81




 03/29/2010            78




 03/29/2010            93                                     google.com

 03/29/2010            85

 03/29/2010            78


ForeSee Results, Inc. Confidential                                              284                    Satisfaction Performance Report
Date Created: 04/01/2010




 03/29/2010            11
 03/29/2010            89
 03/29/2010            59
 03/29/2010           100




 03/29/2010             0                            the bands website         word of mouth, flyers.
 03/29/2010            52                                                                               print purchased tickets
 03/29/2010           100            Facebook.com




 03/29/2010             0


                                                                                                        Trying to track down tickets
                                                                                                        that I ordered over the phone
                                                                                                        because the website was
 03/29/2010             0            Sandia Casino                                                      unmanagable
 03/30/2010            93
 03/30/2010             0

 03/30/2010            48
 03/30/2010           100




 03/30/2010            11




ForeSee Results, Inc. Confidential                                       285                                         Satisfaction Performance Report
Date Created: 04/01/2010




 03/30/2010            63                                Bill Silva, AEG

 03/30/2010            78            wwe                 wwe
 03/30/2010           100
 03/30/2010           100
 03/30/2010            93


 03/30/2010            74
 03/30/2010           100
 03/30/2010            67


 03/30/2010            89
                                                                                 To see if my tickets were
 03/30/2010            67                                                        available yet
 03/30/2010            81

 03/30/2010            44

 03/30/2010            89




                                     Warner Theater in
 03/30/2010            78            Washington, DC
 03/30/2010            67




 03/30/2010            59

 03/30/2010            41
 03/30/2010           100

 03/30/2010            89


ForeSee Results, Inc. Confidential                                         286                Satisfaction Performance Report
Date Created: 04/01/2010




 03/30/2010            74
 03/30/2010            74
 03/30/2010           100

 03/30/2010            67            Andre Reiu.com
 03/30/2010            56                                       search engines
 03/30/2010            81




 03/30/2010            48




 03/30/2010            19

 03/30/2010            78

                                                                                 When will I get the tickets for
 03/30/2010            81                                                        my booking

 03/30/2010           100
 03/30/2010            78


 03/30/2010           100
 03/30/2010            89
 03/30/2010            85

 03/30/2010            81            Artists' websites
 03/30/2010            59


                                     playbill, theatermania,
 03/30/2010            67            broadwaybox


 03/30/2010           100


ForeSee Results, Inc. Confidential                        287                                  Satisfaction Performance Report
Date Created: 04/01/2010




 03/30/2010           100


 03/30/2010            96            yahoo.com

 03/30/2010            67
 03/30/2010            93
 03/30/2010            89
 03/30/2010            96            cheapoflights.com
 03/30/2010           100
 03/30/2010           100

 03/30/2010            89

 03/30/2010            15                                    spots                          news
 03/30/2010            81



 03/30/2010            89
 03/30/2010            74




 03/30/2010            78                                    FACEBOOK
 03/30/2010           100




 03/30/2010            74

 03/30/2010             0
                                                             I look at the venue websites
                                                             regularly. Local Napa CA
 03/30/2010           100            uptowntheatrenapa.com   venues.
 03/30/2010           100


ForeSee Results, Inc. Confidential                                               288               Satisfaction Performance Report
Date Created: 04/01/2010



 03/30/2010            78




 03/30/2010            74                                                            Television Advertising
 03/30/2010            85
 03/30/2010            67
 03/30/2010            70




 03/30/2010            78                           live nation and venue websites




 03/30/2010             0

 03/30/2010            37                                                            Television

 03/30/2010            78            unite center   the entertainer
 03/30/2010            89
 03/30/2010           100



 03/30/2010            41                           google
 03/30/2010           100
 03/30/2010            89

 03/30/2010            93

 03/30/2010           100




ForeSee Results, Inc. Confidential                                     289                                    Satisfaction Performance Report
Date Created: 04/01/2010




 03/30/2010            74                                     Livenation.com
 03/30/2010            85
 03/30/2010            96
 03/30/2010            59



 03/30/2010             0                                     stubhub, bieberfever, etc.




 03/30/2010            19



 03/30/2010            15
 03/30/2010            33
 03/30/2010             0                                                                  none




 03/30/2010            11            billyelliottour.com
 03/30/2010           100

 03/30/2010             0




 03/30/2010             0
 03/30/2010            93            chicago blackhawks.com


ForeSee Results, Inc. Confidential                                                290             Satisfaction Performance Report
Date Created: 04/01/2010




 03/30/2010            81
 03/30/2010            59
 03/30/2010            78
 03/30/2010            93
 03/30/2010           100
 03/30/2010            81




 03/30/2010            89            Arco arena



 03/30/2010            85

 03/30/2010           100
 03/30/2010            7

 03/30/2010            89            teganandsara.com

 03/30/2010            11




 03/30/2010            56




 03/30/2010            56

 03/30/2010            81


ForeSee Results, Inc. Confidential                      291   Satisfaction Performance Report
Date Created: 04/01/2010



 03/30/2010           100
 03/30/2010            89


 03/30/2010            33

 03/30/2010            96
                                     baptravels.com/my
 03/30/2010            89            ticketmaster        baptravels.com
 03/30/2010            78

 03/30/2010            70
 03/30/2010             4
 03/30/2010            78

                                                                                                               ticket prices & conditions of
                                                                                television commercials and     $100 discount by purchasing 4
 03/30/2010            18                                                       promo's                        tickets during April
 03/30/2010            74


 03/30/2010            67



 03/30/2010            67




 03/30/2010            67
 03/30/2010            81
 03/30/2010            89                                                       Magazines i.e. Rolling Stone



 03/30/2010            19                                                                                      Lost password

 03/30/2010            44
 03/30/2010            74




ForeSee Results, Inc. Confidential                                        292                                              Satisfaction Performance Report
Date Created: 04/01/2010




                                     Califonria Theater of
                                     Performing Ate, San
 03/30/2010            26            Bernadino, Calif
                                                                         To review my order I placed
                                                                         with ticketmaster over the
 03/30/2010           100                                                phone




 03/30/2010            63            Aragon                              Print ticket



 03/31/2010            81

 03/31/2010            89
                                     The website for The Verizon
                                     Wireless Apitheater a.k.a
 03/31/2010            81            Irvine Meadows




 03/31/2010            56
 03/31/2010            89
 03/31/2010            81
 03/31/2010            85




ForeSee Results, Inc. Confidential                                 293                  Satisfaction Performance Report
Date Created: 04/01/2010




 03/31/2010            19                             band websites, word of mouth,




 03/31/2010            26            comcast                                          Print Tickets




 03/31/2010            85                             yahoo


 03/31/2010           100
 03/31/2010           100                             band websites

 03/31/2010           100


 03/31/2010            85            lupefiasco.com


ForeSee Results, Inc. Confidential                                       294                          Satisfaction Performance Report
Date Created: 04/01/2010




 03/31/2010           100




 03/31/2010            63                                                 update my email address


 03/31/2010             0
 03/31/2010            89
                                                                          print my ticket which has not
                                                                          worked for more then 48 hours
                                                                          now. So I'm emailing customer
 03/31/2010            63                                                 service again.




 03/31/2010            67




 03/31/2010            33

 03/31/2010            78

 03/31/2010            96




 03/31/2010            85


 03/31/2010             4
 03/31/2010            81            fan club sites         advertising


ForeSee Results, Inc. Confidential                    295                             Satisfaction Performance Report
Date Created: 04/01/2010




 03/31/2010            56

 03/31/2010            96

 03/31/2010            74            planet rock                            ticket exchange
 03/31/2010            59


 03/31/2010            81
 03/31/2010            78




 03/31/2010            37                                                   Track ticket purchase



 03/31/2010            93
 03/31/2010            74



 03/31/2010            59
 03/31/2010           100

 03/31/2010            11            atlantabraves.com
                                     http://www.bismarckciviccenter
 03/31/2010            74            .com/index.asp
 03/31/2010            37
 03/31/2010           100
 03/31/2010            67




ForeSee Results, Inc. Confidential                                    296                Satisfaction Performance Report
Date Created: 04/01/2010


                                                               check to see if my tickets for a
                                                               concert were mailed, which
                                                               they were and now I have a
                                                               lost ticket voucher which will
                                                               allow me to pick up tickets at
                                                               the will call window day of
 03/31/2010           100                                      show


 03/31/2010           100




 03/31/2010            44




 03/31/2010            37            broadwayworld.com
 03/31/2010            93


 03/31/2010            89
 03/31/2010            59




ForeSee Results, Inc. Confidential                       297                 Satisfaction Performance Report
Date Created: 04/01/2010




 03/31/2010            81




 03/31/2010            78
 03/31/2010            93
 03/31/2010            78



 03/31/2010            81
 03/31/2010            85
 03/31/2010           100




 03/31/2010            48                               Trying to print ordered tickets
 03/31/2010            67
 03/31/2010            93
 03/31/2010            81
                                                        Looking at an event details of
                                                        an event I already purchased
 03/31/2010           100                               tickets for.

 03/31/2010           100
 03/31/2010           100




 03/31/2010            15            telecharge
 03/31/2010            48

 03/31/2010            85
 03/31/2010            33
 03/31/2010            37

 03/31/2010            78


ForeSee Results, Inc. Confidential                298                 Satisfaction Performance Report
Date Created: 04/01/2010



 03/31/2010            78




 03/31/2010            19
 03/31/2010            44            livenation.com




 03/31/2010           100


 03/31/2010            67                             band websites
 03/31/2010             0




ForeSee Results, Inc. Confidential                                    299   Satisfaction Performance Report
Date Created: 04/01/2010




 03/31/2010            78
 03/31/2010            44




 03/31/2010            11
 03/31/2010            37            Cirque De Soleil         television
 03/31/2010             0            Phish.com



 03/31/2010             0
 03/31/2010            85
 03/31/2010            96                                     iLike
 03/31/2010           100
 03/31/2010           100
 03/31/2010           100
 03/31/2010           100
 03/31/2010            89            jack johnson
 03/31/2010            67
 03/31/2010           100
 03/31/2010            89


 03/31/2010             0
 03/31/2010            78
 03/31/2010           100




ForeSee Results, Inc. Confidential                      300                Satisfaction Performance Report
Date Created: 04/01/2010




 03/31/2010           100

 03/31/2010            19

 03/31/2010            22                                          newspaper

 03/31/2010            78            radio stations, email




 03/31/2010            63




 03/31/2010            11




ForeSee Results, Inc. Confidential                           301               Satisfaction Performance Report
Date Created: 04/01/2010




 03/31/2010            15

 03/31/2010            81


 03/31/2010           100

 03/31/2010            93
 03/31/2010            44

 03/31/2010            52


 03/31/2010            48


 03/31/2010            63            Facebook, Twitter         Printing tickets
 03/31/2010            96

 03/31/2010             0
 03/31/2010            70
 03/31/2010            74

 03/31/2010            78            lIVEDAILY




 03/31/2010            33
 03/31/2010           100



 03/31/2010            59




ForeSee Results, Inc. Confidential                       302                 Satisfaction Performance Report
Date Created: 04/01/2010



                                              Ticketmaster Enterprise Browse
                                                  Open-Ended Responses
                                              March 01, 2010 - March 31, 2010
                                                      (FSR) Site=US


                                                                                                                              Is there anything you would
                                                                    Why weren't you able to
Other event for purchasing           Other event for researching                                    Other website where you     like to share specifically
                                                                   accomplish what you came
         tickets                               tickets                                                  became aware:         about the purchase process
                                                                            to do?
                                                                                                                                          today?


                                                                                                                              This site does not promote
                                                                                                                              immediate gratification of
                                                                                                                              ticket choice, i.e., I will often
                                                                                                                              experience significant lag. I
                                                                                                                              believe that Ticketmaster
                                                                                                                              should upgrade their server
                                                                                                                              and bandwidth abilities.

                                                                                                                              no




                                                                   Events for my location did not
                                                                   show up

                                                                   Tickets not on sale




ForeSee Results, Inc. Confidential                                                       303                                                 Satisfaction Performance Report
Date Created: 04/01/2010


                                     Know I was not able to
                                     accomplish what I wanted and
                                     this hasn't been the first. I
                                     tried to get tickets for The
                                     Crossroads Concert tonight
                                     and every other date since
                                     they went on sale. I have to
                                     wonder what Ticketmaster's
                                     doing when I see tickets for a
                                     concert for sale days before
                                     and then when I'm on the
                                     website trying to buy tickets
                                     minute before they go on sale I
                                     can't get them! I'd like to know
                                     what you're doing?

                                                                        I purchased the tickets and
                                                                        shortly after I found them less
                                                                        expensive on Ticketmaster on
                                                                        another site. Very
                                                                        dissappointed because I could
                                                                        have saved $150.00
                                     Tickets not available on the
                                     same day email message
                                     received.
                                     did not have the seats I was
                                     looking for. balcony only.




                                                                        You need to be able to see the
                                                                        availability of seats over
                                                                        multiple days
                                                                        I really like the Ticket Fast
                                                                        feature. It is very convenient!!




ForeSee Results, Inc. Confidential                       304                         Satisfaction Performance Report
Date Created: 04/01/2010




                                     Although Hoodie Award
                                     Tickets were suppose to be on
                                     sale today, they are not
                                     available on this site.



                                     kept saying nothing matched
                                     criteria, but I was searching all
                                     available




                                     music events during the
                                     Boston Marathon weekend....


                                     it's not ready to sale yet




                                     The explanation was not clear.




                                                                         No, everything was great!

                                                                         no


fiery foods show
Hoodie Awards in Vegas

                                     prices




ForeSee Results, Inc. Confidential                        305                         Satisfaction Performance Report
Date Created: 04/01/2010




JOEL OSTEEN TICKETS FOR
THIS APRIL24TH



                                                    Not yet I want to call to
                                                    ticketmaste and I do not find
                                                    the phone Nuomber ...

                                                    Web site is not user friendly to
                                                    those of us who are not
                                                    computer literate, this made it
                                                    difficult for me to purchase
                                                    ANYTHING, and prior to my
                                                    making a decision, this survey
                                                    popped up, now all is lost......

                                     cooking show
                                                                                       The ability to purchase Tickets
                                                                                       and mail them to a site other
                                                                                       than you Billing address,
                                                                                       would be desirable.
                                                    concerts weren't in the area I
                                                    was hoping for




ForeSee Results, Inc. Confidential                                      306                         Satisfaction Performance Report
Date Created: 04/01/2010




                                     It give a section and does not
                                     match the seating map. So
                                     who knows where your sitting?

                                     frustrating process to change
                                     dates for events and check
                                     seats available - too
                                     cumbersome process - make it
                                     time consuming and painful to
                                     use

                                     It seems that your site doesn't
                                     have any tickets



                                     I believe that the tickets I
                                     wanted may be sold out for
                                     these particular performances,
                                     however, I don't know if that is
                                     for sure. I would have
                                     preferred more information
                                     about ticket availability instead
                                     of having to change my search
                                     over and over again. In the
                                     end, I still don't have tickets or
                                     any helpful information about
                                     how to get some tickets.
                                     The surcharge is WAY TOO
                                     EXPENSIVE per ticket! I will
                                     drive to the venue's box office
                                     because it is the only way I'll
                                     be able to afford the concert.
                                     i dont get alote of this
                                     verification code thing.
                                     DO NOW



                                     no matches at all




ForeSee Results, Inc. Confidential                        307             Satisfaction Performance Report
Date Created: 04/01/2010




                                     Tickets not on sale ye.

                                     no info yet
                                     Tickets way too expensive
                                     after a difficult search for the
                                     info


                                     You were not at all helpful.

                                     Tickets already sold, probably
                                     to Wiseguy Tickets, Inc.

                                     Can not find United States on
                                     the country question



                                     Researching Brooks & Dunn
                                     presale "bundle", and I cannot
                                     find the definition of said
                                     bundle.


                                     Search kept timing out




ForeSee Results, Inc. Confidential                         308          Satisfaction Performance Report
Date Created: 04/01/2010




                                                 they wont take my credit card
                                                 and the dead line for the
                                                 tickets are tomorrow I hope
                                                 someone can call me
                                                 6416603945 thank you stacie
wrestling
                                                                                  Facebook
                                                                                             The timer is bad keep u
                                                                                             rushing and the seating chart
                                                                                             is not so good as far as know
Comedy                                                                                       the chart.



                                                 i had to keep changing dates                it times out too quickly....and
                                                 and when i typed in "Chicago"               same seats kept coming
                                                 as in the band..all venues for              up..even though you "gave
                                                 chicago, the city came up.                  them away"....



                                     wrestling   event not schedule




                                                                                             It will be so nice if you could
                                                                                             get the option to print the
                                                                                             tickets outside the US, more
                                                                                             specific on Mexico, cause i live
                                                                                             in the border with San Diego
                                                                                             and the only think i can do is
                                                                                             choose will call




ForeSee Results, Inc. Confidential                                    309                                  Satisfaction Performance Report
Date Created: 04/01/2010




                                     Some events not listed yet
                                     even though they were
                                     announced today


                                     I looked but was unable to find
                                     pricing.




                                     wont let me
                                     not available


                                     I have put my reason in
                                     Question 31.8




                                     Tickets not onsale until
                                     8/3/2010



                                                                       monopoly on tickets is still a
                                                                       ripoff

                                     thought charges £4.50 and an
                                     extra £2.50 to printout your
                                     own ticket rather unreasonable
                                     - dont you?




ForeSee Results, Inc. Confidential                       310                         Satisfaction Performance Report
Date Created: 04/01/2010


                                     not on sale yet.



                                     Just print SOLD out on shows!
                                     Wasted my time!

                                     No good seating available




                                                                      I buy a lot of concert tickets
                                                                      and I am increasingly
                                                                      dissatisfied with ticket
                                                                      distribution/promotion
                                                                      companies such as live nation
                                                                      and ticketmaster. It takes
                                                                      forever to purchase tickets on
                                                                      your website and companies
                                                                      like yours are monopolizing
                                                                      the ability to buy tickets as well
                                                                      as adding exorbitant service
                                                                      charges. The concert ticket i
                                                                      purchased today was listed at
                                                                      $10 on the venue website.
                                                                      However, by the end of this
                                                                      excursion i had spend 17.50,
                                                                      close to double the amount. I
                                                                      understand that without your
                                                                      website i would have had to go
                                                                      out to the venue and it would
                                                                      have been inconvenient but
                                                                      between the amount of time it
                                                                      actually took to wade through
                                                                      the process of purchasing the
                                                                      ticket I am going to elect to go
                                                                      to the venue next time, unless
                                                                      something changes. Your site
                                                                      has a great layout and it is
                                                                      easy to use I just was
                                                                      frustrated with the process and
                                                                      price.

                                     You don't have enough artists.


ForeSee Results, Inc. Confidential                      311                         Satisfaction Performance Report
Date Created: 04/01/2010




                                                                    FEES ARE RIDICULOUS AND
                                                                    OUTRAGEOUS!
                                     kept telling me no tickets
                                     available & had to return to
                                     start of programme to look
                                     again




                                                                    Survey to long




ForeSee Results, Inc. Confidential                       312                     Satisfaction Performance Report
Date Created: 04/01/2010




                                                                        "18: *How likely are you to
                                                                        return to this site to look for
                                                                        tickets?" - don't really have a
                                                                        choice, now, do I?
                                                                        Ticketmaster is as close to a
                                                                        legal monopoly as you can
                                                                        get. You rape us with service
                                                                        charges, it even costs me
                                                                        money to prnt my own tickets.
                                                                        You shold be paying ME
                                                                        convenience charges.


                                     Not yet on sale




                                     password issues and time outs
                                     tickets not available yet and no
                                     info on who is the opening
                                     acts.



                                     no tickets with good enough
                                     seating
                                     I'm trying to purchase tickets
                                     to the Tim McGraw concert in
                                     June.

                                     didn't have my credit card with
                                     me




ForeSee Results, Inc. Confidential                       313                         Satisfaction Performance Report
Date Created: 04/01/2010




                                     selecting of music was not
                                     available

                                     Did not have seats I desire



                                     cost too much money
                                     THE TICKETS THAT I
                                     WANTED ARE NOT ON SALE
                                     YET. FOR THE UNIVERSOUL
                                     CIRCUS
                                                                       The extra handling fee at the
                                                                       "Broadway Across America"
                                                                       yanked my chain.




                                     it wouldnt come up


                                     everything was sold out!im
                                     pissed. i go to the rodeo every
                                     year.

                                     tickets were not available




ForeSee Results, Inc. Confidential                        314                       Satisfaction Performance Report
Date Created: 04/01/2010




                                                                        Houston Rodeo

                                     they arent coming close
                                     enough to me
                                     tickets sold out


                                     The lower cost tickets were not
                                     availbule 377 for one ticket is
                                     out of this world




                                     could not access details of
                                     events - program
                                     Should be able to search for
                                     multiple singles in same or
                                     near sections before
                                     purchasing a single ticket. live
                                     nation allows you to do so very
                                     nice.


ForeSee Results, Inc. Confidential                       315                            Satisfaction Performance Report
Date Created: 04/01/2010




                                     didnt find a concert of interest




                                     Hot sound tickets not available
                                     anymore for Paul Mc Cartney's
                                     Hollywood Ball gigs




                                     No upcoming events are good.


                                                                        During order placement the
                                                                        ticket details (seats/date/time)
                                                                        aren't displayed until the end.
                                     The event I was researching is
                                     not in your system as yet.




ForeSee Results, Inc. Confidential                        316                         Satisfaction Performance Report
Date Created: 04/01/2010




                                     FRIENDS TOLD ME WRONG
                                     INFORMATIONS




                                                                       no
                                     Event not listed




                                                                       really tough to read the coded
                                                                       words thing...I'm human...not a
                                                                       code decipherer




                                     The page would load without a
                                     link to purchase tickets. After
                                     the 10th time I stopped and
                                     decided to use another site.




ForeSee Results, Inc. Confidential                       317                        Satisfaction Performance Report
Date Created: 04/01/2010




                                     I have not got a password
                                     required to get pre-sales
                                     tickets eventhough am a
                                     member. dissapointing

                                     tickets were sold out


none
                                                                 Do did not finish my second
                                                                 purchase. No one will answer
                                                                 questions. Your automated
                                                                 system blows!!! Wheere are
                                                                 my tickets!!~!!




ForeSee Results, Inc. Confidential                       318                 Satisfaction Performance Report
Date Created: 04/01/2010

                                     I went on line at 10:00 a.m. on
                                     Sunday to purchase 2 tickets
                                     AT ANY PRICE to Paul
                                     McCartney's concert at the
                                     Hollywood Bowl on the
                                     Wednesday in March. I was
                                     already registered with
                                     ticketmaster. Within 30
                                     SECONDS AFTER 10:00
                                     A.M., I kept getting a TICKETS
                                     NOT AVAILABLE!!!!!! After
                                     trying over and over and over
                                     and over and over and over
                                     and over and over and over
                                     and over and over and over
                                     and over and over and over
                                     and over and over and
                                     over....again for twenty five
                                     minutes, I gave up!!!!!! i ALSO
                                     TRIED FOR TICKETS ON
                                     TUESDAY IN MARCH. MY
                                     EMAIL IS
                                     BEATLES4EVER@PRODIGY.
                                     NET-----A REAL BEATLES
                                     FAN!!!!!!!!!! I WAS
                                     DISGUSTED TO FIND
                                     COUNTLESS TICKET
                                     SCALPING WEBSITES
                                     IMMEDIATELY POP ON LINE
                                     WITH AVAILABLE TICKETS
                                     OF COURSE AT A MUCH
                                     HIGHER PRICE. i'M SORRY,
                                     AND I KNOW THAT LIFE IS

                                     NA
                                     this is my first time and I have
comedy                               to figure out what to do




ForeSee Results, Inc. Confidential                        319           Satisfaction Performance Report
Date Created: 04/01/2010




                                     never many good seats


                                                                       No




                                     Site would not let me look for
                                     concerts or events further than
                                     60-90 days away.



                                     There was wrong information
                                     when tickets would be on sale.
                                     I had to ring Tm for that
                                     information and was on hold
                                     for over 11 minutes before I
                                     could talk to anyone. Not
                                     happy!!!!


                                                                       the seating could be clearer
comedy                                                                 showing all seating




ForeSee Results, Inc. Confidential                       320                        Satisfaction Performance Report
Date Created: 04/01/2010




                                     the tickets wasn't on sale yet
                                     plus need handicapped tickets

                                     was told tickets unavailable
seminar                              more may go on sale later
                                                                                                       unable to change my email
                                                                                                       details because of recent
                                                                                                       marriage. it is now
                                                                                                       anitamthornton@bigpond.com -
                                                                                                       can you email IF the new
                                                                                                       email address has been
                                                                                                       accepted? new surname
                                                                                                       thornton, all other details the
                                                                                                       same.




                                                                      http://www.ilovenytheater.com/
                                                                      en/show

                                                                                                       I find it offensive that I have to
                                                                                                       pay over $8 in fees per each
                                                                                                       $25 ticket. No matter what
                                                                                                       you add to this site, you're still
                                                                                                       gouging bastards.



                                     I was not able to see a
                                     selection of tickets for the
                                     same event only one choice is
                                     available


ForeSee Results, Inc. Confidential                       321                                                          Satisfaction Performance Report
Date Created: 04/01/2010




                                                                        bergen pac
                                     looking for a discount


                                     No tickets available for Buffett
                                     in Michigan.



SPORTS AND MUSIC
                                     Could not find event.
                                     tickets are way to expensive
                                     than the actual site




                                                                                     Your message on the second
                                                                                     ticket that I bought, was very
                                                                                     vague as if the website was
                                                                                     down OR MY PURCHASE DID
                                                                                     NOT GO THRU. No where did
                                                                                     it indicate that the reason that I
                                                                                     could print my second
                                                                                     purchased ticket as quickly as
                                                                                     my first was because it was
                                                                                     verifying that I did not go over
                                                                                     my 6 ticket purchase. This
                                                                                     message needs to be more
                                                                                     clearly stated to avoid the
                                                                                     unnecessary calls to customer
                                                                                     service. Your rep says that
                                                                                     the majority of the calls she
                                                                                     gets is the question "Why can't
                                                                                     I print my ticket?". I would fix
                                                                                     this in your error message. It
                                                                                     is not because my purchase
                                                                                     didn't go thru, it is because
                                                                                     you are verify maximum
                                                                                     purchase status!




ForeSee Results, Inc. Confidential                        322                                      Satisfaction Performance Report
Date Created: 04/01/2010




                                     wanted car parking




                                     i needed a code
                                                                          would like to see where the
                                                                          seats are


                                     Tickets not on sale yet




                                     because i couldn't find the
                                     artist and it showed up that
                                     there were no concerts for that
                                     artist and i knew that there
                                     was a concert for that artist on
                                     march 6 2010 in thibodaux
                                     louisiana and that there were
                                     tickets on sale for that artist so
                                     yes i was dissappointed and
                                     by the way that artist is
                                     mystikal.




ForeSee Results, Inc. Confidential                         323                         Satisfaction Performance Report
Date Created: 04/01/2010


                                                                                                      YES - YOU TRY BEATING
                                                                                                      THE CLOCK AT MY AGE
                                                                                                      WITH A NEW MACBOOK -
                                                                                                      I'VE HAD A COMPUTER
                                                                                                      SINCE DOS - WAY BEFORE
                                     JIMMY BUFFET                                                     WINDOWS,


                                                    Too expensive. The
                                                    "convenience charge" is
comedy                                              excessive.
                                                                                                      Hate Ticketmaster.. Ridiculous
                                                                                                      to have $15 each tickect
                                                                                                      'convienence fee' and all the
                                                                                                      added on charges. Totally hate
                                                                                                      the monopoly aspect of
                                                                                                      Ticketmaster. I go to far fewer
                                                                                                      concerts than I would like due
                                                                                                      to it.
                                                                                                      The tickets will not print and I
                                                                                                      cannot find customer service
                                                    The tickets will not print   www.nba.com/lakers   even when I use the search.
                                                                                                      it would be nice to be able to
                                                                                                      see what options you have for
                                                                                                      seat that are available
                                                                                                      too many extra fees that keep
                                                                                                      getting added on.




                                                    No tickets available




                                                                                                      The fees are excessive. They
                                                                                                      doubled our per ticket cost.




ForeSee Results, Inc. Confidential                                         324                                     Satisfaction Performance Report
Date Created: 04/01/2010




                                                                         yah this servay is to long !!!

                                                                         better selection to choose
                                     Down loading tickets i              seating & download of tickets
college baseball game                purchased on line                   purchased on line
                                     I wanted to get the password
                                     to a presale which I did not
                                     receive a notification too



                                     it would not take my presale
                                     password sent to me by my
                                     fanclub. by the time it did i
                                     could not get tickets. i've tried
                                     all day.


                                                                         Not enough time to think about
                                                                         the tix before timing out. Your
                                                                         site could use a more specific
                                                                         search engine (such as putting
                                                                         in you prefer seats 1&2/half
                                                                         court type requests).




                                                                         I wish I could pick where I
                                                                         want to sit and you could show
                                                                         the closest aval. seat




ForeSee Results, Inc. Confidential                         325                         Satisfaction Performance Report
Date Created: 04/01/2010




                                                I wanted the times for ringling
                                                bro. circus in hampton va. and
                                                it would only show me for
                                                knoxville tenn.




                                                Did not see phone number for
                                                Ticketmaster




                                     comedian


                                                looking for VIP packages




ForeSee Results, Inc. Confidential                                  326           Satisfaction Performance Report
Date Created: 04/01/2010




                                                                                                    I was very confused about
                                                                                                    using my credit card because
                                                                                                    your site opened up a site to
                                                                                                    my bank US bank and asked
                                                                                                    for my social security number
                                                                                                    and bank account password.
                                                                                                    My bank reports you should
                                                                                                    NEVER ask for that. Maybe
                                                                                                    you have a bot attached to
                                                                                                    your website where someone
                                                                      Mcmenimins Crystal ballroom   is stealing bank account
                                                                      Hayhouse.com                  information.




                                                                                                    Checking multiple sections is
                                                                                                    painful
                                     NOT ON SALE YET,,,
                                     Finally got the phon number,
                                     and had to wait on hold for
                                     over 20 minutes. Never was
                                     answered.




Bill Cosby-Comedy

                                     COULD NOT FIND THEM
                                     Said had to have a specail
                                     code for Big 12 womens
                                     Freday night you phone
                                     numbers 888- 448-7849 and
                                     800-745-3000 said not a
                                     working number - this from
                                     your web site
                                     could not decide on whether to
                                     purchase




ForeSee Results, Inc. Confidential                      327                                                      Satisfaction Performance Report
Date Created: 04/01/2010




                                     Ticketmaster said the tickets
food trade show                      were not available yet.




                                                                     needing to sign in with the
                                                                     jumbled words EVERYTIME i
                                                                     look for an alternative is
                                                                     excessive



                                                                     I had to restart from the very
                                                                     beginning (ticketmaster.com)
                                                                     to find ticket availability for
                                                                     each performance date/time.
                                                                     There should be a "new
                                                                     search" button that allows user
Cirque du Soliel                                                     to select different date/time.
                                                                     best available should be from
                                                                     1st closest row center and
                                                                     then spread move away from
                                                                     the center, not closest row
                                                                     right side or left. This is a an
                                                                     easy program that needs to be
                                                                     implemented when choosing
                                                                     best available or seats in
                                                                     certain sections.
                                     could not find anything in my
                                     area




ForeSee Results, Inc. Confidential                       328                      Satisfaction Performance Report
Date Created: 04/01/2010




                                     I had difficulty finding the best
                                     seats for the best price.




                                     Not open till Saturday




                                     No information on my request
                                     of info for a particular artist.
                                     the band was not performing in
                                     my city




                                     Received ERROR message
                                     numerous
                                     times.
                                     I'll try again tomorrow.




ForeSee Results, Inc. Confidential                         329           Satisfaction Performance Report
Date Created: 04/01/2010


                                     Tickets go on sale on your site
                                     on SATURDAY- today is
                                     thursday and you wont even
                                     allow me to see a seating
                                     chart or the price of the tickets
                                     for certain areas. I am
                                     thoroughly disappointed. This
                                     will more than likely be the
                                     reason I do not go to this
                                     event.



                                     was not on the site



Concert




                                                                         Fed Ex was the only option at
                                                                         time of buying tickets.


                                     Limited availability.




                                     not on sale yet


ForeSee Results, Inc. Confidential                           330                      Satisfaction Performance Report
Date Created: 04/01/2010




                                     no time


                                     Tickets were not available but
                                     was told tickets will become
                                     avail. closer to the
                                     performance date. Supply
                                     those dates. Don't have time
                                     to keep checking.




                                     Tickets not on sale yet

                                     Range of parking charges


                                     Not on sale until tomorrow


                                                                      went well




ForeSee Results, Inc. Confidential                       331                      Satisfaction Performance Report
Date Created: 04/01/2010


nascar

music, comedy
                                     Fees too high




                                     Tickets way to expensive and
                                     not good seat locations

                                     I wanted information on the
                                     main characters in the play if I
                                     am to pay 95-490.00 for a
                                     ticket I want Fantasha singing
                                     and there is no information on
                                     the characters.



                                                                                                        get rid of the damn clock on off
                                                                                                        peak purchasing times i can
                                                                                                        understand the clock when hot
                                                                                                        events go on sale and
                                                                        philadelphia union website link everyone wants the tickets
                                                                        for purchasing individual game right away but not after the
                                                                        tickets                         peak


                                                                                                        surcharge not fair for will call
                                                                                                        tickets for using credit card
                                     not available yet




                                     poor ticket info

                                     Too hard to navigate your
                                     website




ForeSee Results, Inc. Confidential                        332                                                         Satisfaction Performance Report
Date Created: 04/01/2010




                                                                       Baltimoresun.com




                                     couldnt find the info i wanted
                                     hard to find anything remotely
                                     close to my intended purposes
                                     you suck
                                     Did not email me...tickets sold
                                     out...did not even
                                     know.....thanks!!!!!
                                     wanted password and prmo
                                     and i dont have one

                                                                                          I would like a view of the seat I
                                                                                          may be purchasing
                                                                                          beforehand. Other venues
                                                                                          have this option now, but not
                                                                                          ticketmaster. That is
                                                                                          unfortunate taking into
                                                                                          consideration the technology
                                                                                          available now and the stability
                                                                                          of the venues.




ForeSee Results, Inc. Confidential                       333                                            Satisfaction Performance Report
Date Created: 04/01/2010

                                     PAID FOR TICKETS TO AN                                        PAID FOR TICKETS TO AN
                                     EVENT ("Louisville Bats"                                      EVENT ("Louisville Bats"
                                     baseball game in Kentucky),                                   baseball game in Kentucky),
                                     PAID FOR "RETAIL OUTLET"                                      PAID FOR "RETAIL OUTLET"
                                     PICKUP (would have printed                                    PICKUP (would have printed
                                     my own tickets has this not                                   my own tickets has this not
                                     been available), DROVE TO A                                   been available), DROVE TO A
                                     LOCAL RETAIL OUTLET                                           LOCAL RETAIL OUTLET
                                     ("Cajun Dome" in Lafayette,                                   ("Cajun Dome" in Lafayette,
                                     Louisiana) & WAS TURNED                                       Louisiana) & WAS TURNED
                                     AWAY BECAUSE KY & LA                                          AWAY BECAUSE KY & LA
                                     ARE NOT IN THE SAME                                           ARE NOT IN THE SAME
                                     "REGION" --- VERY BAD                                         "REGION" --- VERY BAD
                                     EXPERIENCE, STILL DO NOT                                      EXPERIENCE, STILL DO NOT
                                     HAVE MY TICKETS, YOUR                                         HAVE MY TICKETS, YOUR
                                     RETAIL OUTLET COULDN'T                                        RETAIL OUTLET COULDN'T
                                     PRINT MY TICKETS, I CAN'T                                     PRINT MY TICKETS, I CAN'T
                                     PRINT MY TICKETS, ONLY                                        PRINT MY TICKETS, ONLY
                                     "CUSTOMER SERVICE" CAN                                        "CUSTOMER SERVICE" CAN
                                     PRINT MY TICKETS & IT IS                                      PRINT MY TICKETS & IT IS
                                     NOT HAPPENING!!!!! --- YOU                                    NOT HAPPENING!!!!! --- YOU
                                     & YOUR WEBSITE                                                & YOUR WEBSITE
                                     DESIGNER FORGOT TO                                            DESIGNER FORGOT TO
                                     CONNECT "LOCAL                                                CONNECT "LOCAL
                                     RETAILER" WITH                                                RETAILER" WITH
                                     "TICKETMASTER REGIONS" -                                      "TICKETMASTER REGIONS" -
                                     -- INEXCUSABLE!!!!!                                           -- INEXCUSABLE!!!!!
                                     WEBSITE LOOKS GREAT,                                          WEBSITE LOOKS GREAT,
                                     BUT FAILS TO DELIVER. I                                       BUT FAILS TO DELIVER. I
                                     AM STILL WAITING FOR MY                                       AM STILL WAITING FOR MY
                                     TICKETS --- AFTER 2 PHONE                                     TICKETS --- AFTER 2 PHONE
                                     CALS TO "CUSTOMER           Louisville Bats baseball team's   CALS TO "CUSTOMER
                                     SERVICE" --- WAITING &      website                           SERVICE" --- WAITING &

                                     Timed out before I could
                                     accomplish sign-in.




                                     immediately unavailable




ForeSee Results, Inc. Confidential                      334                                                   Satisfaction Performance Report
Date Created: 04/01/2010


                                                                         would like to see what dates
                                                                         tickets were available in my
                                                                         price range without having to
                                                                         go back and forth



                                     I was supposed to enter a
                                     code for $5 off ticket prices.
                                     The option never came up that
                                     I could find.




                                     the sight said to try again later
                                     as they were working on the
                                     site, but also think the tickets
                                     are sold out but your site never
                                     said. I was told by a friend

                                                                         There were additonal sites to
                                                                         visit by clicking which I did not
                                                                         feel was part of the process
                                                                         and didn't welcome it as it was
                                                                         telemarketing and could have
                                                                         resulted in unwelcome
                                                                         charges or emails
                                     tickets were released earlier
                                     then advertised.


                                     You have a statement tht
                                     Broadway is here (in Dallas
                                     TX) where I am visiting and all
                                     the tickets are for NY. It really
                                     dissapoint me because I was
                                     happy I was going t be able to
                                     see one of the Disney shows.




ForeSee Results, Inc. Confidential                        335                          Satisfaction Performance Report
Date Created: 04/01/2010




                                                                                                    did not like having to have my
                                                                                                    email go to other
                                                                                                    companies......


                                     wwe wrestling entertainment
                                     that was postponed


                                                                   dates wanted were not
                                                                   available
                                                                   sold out parking
                                                                                                    kno




                                                                                                    It would be nice to see exactly
                                                                                                    where the seats are instead of
                                                                                                    a very general idea




Katt Williams                                                      Tickets were not available yet




ForeSee Results, Inc. Confidential                                                     336                       Satisfaction Performance Report
Date Created: 04/01/2010




                                     Moody Blues/Atl may be sold
                                     out. Will call in the AM when
                                     offices are open.

                                     got sro tix wanted seats,need
                                     to release seats earlier than 2
                                     or 3 days prior to shows


                                                                       I had to log in twice to
                                                                       purchase tickets for 2 nights in
                                                                       a row. I'd like the option to
                                                                       "continue shopping" so both
                                                                       sets of tickets are on one
                                                                       charge instead of two.




ForeSee Results, Inc. Confidential                       337                         Satisfaction Performance Report
Date Created: 04/01/2010




                                     i cant find tickets for michael
                                     buble for concerts after march.




                                     can't get through                 no




                                     cannot find where to buy the
                                     tickets for my state

                                                                       need more time
                                     TICKETS ARE NOT ON SALE
                                     UNTIL 3/13 FOR FAN CLUB
                                     MEMBERS OR VIP
                                     MEMBERS AND I STILL DO
                                     NOT KNOW HOW TO BE A
                                     FAN MEMBER OR VIP?




                                                                       I did not like the clock, it did
                                                                       not give me enough time and I
                                                                       had to go back and start over
                                                                       twice.




ForeSee Results, Inc. Confidential                       338                         Satisfaction Performance Report
Date Created: 04/01/2010




                                     I tried submitting the order and
                                     a pop window saying add gift
                                     card, then submit. I was not
                                     trying to use a gift card.



                                     tickets not on sale yet




                                                                        was confused when linked to
                                                                        site with what passwords it
                                                                        was requesting. Did not realize
                                                                        it was having be set up an
                                                                        account before i could request
                                                                        the ticket from the costco
                                                                        voucher... then it would not
                                                                        take the redemption codes on
                                                                        the voucher...so to get three
                                                                        voucher codes in for three
                                                                        ticket took me about 1 .5 hours
                                                                        to do this was frustrated going
                                                                        around in circles and also not
                                                                        sure why the web site kept my
                                                                        credit card info even on a card
                                                                        rejected for who knows what
                                                                        reason. I would like to web
                                                                        site to ask if I would like keep
                                                                        it on file or to remove after the
                                                                        transaction. Also see and
                                                                        extra charge for an extra head
                                                                        phone I did not select so need
                                                                        to call customer service to
                                                                        resolve. this is for
                                                                        Tutankhamun exibit in san
                                                                        francisco




ForeSee Results, Inc. Confidential                        339                         Satisfaction Performance Report
Date Created: 04/01/2010


                                                                                                           blA

                                                                      Tickets not on sale till later in
                                                                      the week. Was not able to add
                                                                      event to my email notification.
                                                                                                           no
                                     stand up comic in Vegas. I've
                                     never heard of him but I'm
                                     looking for ideas on things to
                                     do this weekend. Bon Jovi is
                                     too expensive.

                                                                      i wanted prices not available



                                                                      tickets unavailable


                                                                                                           Need to know how I will get my
                                                                                                           tickets



                                                                      Because this is a tout site set
                                                                      up by you to sell tickets at
                                                                      twice the price 3 seconds after
                                                                      being sold out.




flower show                                                           price was to high
                                                                                                           seating selection could have
                                                                                                           been clearer
                                                                      It didn't have the musical I was
                                                                      searching for listed as it was
                                                                      just announced that it would
                                                                      be coming this fall, it hasn't yet
                                                                      reached the site.
                                                                      need to speak to real people
                                                                      on the phone!!!!




ForeSee Results, Inc. Confidential                                                          340                         Satisfaction Performance Report
Date Created: 04/01/2010




                                     I did not buy tickets because I
                                     could not see which time/dates
                                     had ticket available. I had to
                                     click on each time/date only to
                                     find out that there were no
                                     tickets available instead of
                                     being able to see which
                                     dates/times had available
                                     tickets. I got tired of looking.


                                     Tried to order tickets this
                                     morning - got half way through
                                     and was told I just needed to
                                     click to pay, and tickets were
                                     secure for 2 mins. Then when
                                     I clicked through to pay
                                     received an error message
                                     saying I had to hit a non-
                                     existant button. Had to restart.
                                     When I logged back in there
                                     were no tickets left.
                                                                        takes too long for my tickets to
                                     tickets unavailable                be available




                                     Tickets arent on sale yet.



                                     NO tickets available




ForeSee Results, Inc. Confidential                         341                        Satisfaction Performance Report
Date Created: 04/01/2010




                                     didn't like seat selection that
                                     was available




                                     The event I am looking for was
                                     not available thru Ticketmaster
                                     I guess.
                                     Wasn't posted The Jersey
                                     Boys in R.I.




                                     hard to understand site, can't
                                     see seating also hard to buy
                                     tickets




                                     I needed futher information
                                     and benefits for an Amex Gold
                                     Cardholder




                                                                       I hated being timed when
                                                                       trying to put my payment
                                                                       information in.




ForeSee Results, Inc. Confidential                        342                      Satisfaction Performance Report
Date Created: 04/01/2010


                                                       undesirable seats

                                                       Bargain wed. price is $10 but
                                                       resell tickets are higher than
                                     rodeo & concert   $14




                                                                                        It was fast and easy!
flower show                                            never found a way
                                                       Amex presale sold out.




                                                                                        Very easy...time saving and
                                                                                        clear.




ForeSee Results, Inc. Confidential                                         343                       Satisfaction Performance Report
Date Created: 04/01/2010




                                                           I was a little disappointed in
                                                           the final cost of tickets after
                                                           several fees. Saw no option for
                                                           kids prices. Just one
circus                                                     purchase price for all?




                                     too confusing




ForeSee Results, Inc. Confidential                   344                Satisfaction Performance Report
Date Created: 04/01/2010




                                     Not able to purchase tickets,
                                     site keeps saying, no ticket
Universoul circus                    available.


                                     Tickets were NOT on sale to
                                     general public yet.




                                     Tickets were not on sale yet.




LA Kings hockey and parking.                                         Kings website link for tix.   No.




ForeSee Results, Inc. Confidential                       345                                             Satisfaction Performance Report
Date Created: 04/01/2010




                                     Either dates were not on here,
                                     or no ticket prices/availability
                                     were not on here
comedy

alice in wonderland movie            you guys did not have any in
tickets                              the united staes




ForeSee Results, Inc. Confidential                        346           Satisfaction Performance Report
Date Created: 04/01/2010


                                     the dates haven't been
                                     released yet
                                                                NO




                                     There are too many extra
                                     charges




ForeSee Results, Inc. Confidential                      347          Satisfaction Performance Report
Date Created: 04/01/2010




                                                          Tickets for Glee sold out in 10
                                                          minutes for the Radio City
                                                          shows. Then all those sold
                                                          tickets ended up on StubHub a
                                                          few minutes later.




                                     kids choice awards




ForeSee Results, Inc. Confidential                                           348            Satisfaction Performance Report
Date Created: 04/01/2010




                                                                                      I need more time and the clock
                                                                                      makes me panic. I hthink it
                                                                                      would be very unappealling to
                                                                                      older people and there is little
                                                                                      other option to purchase from
                                                                                      ticket master and so other
                                                                                      options shoiuld be more easily
                                                                                      available such as phone lines
                                                                      cant remember   etc

                                     not on sale until tomorrow
                                                                                      need a venue so one can
                                                                                      cancel the purchase
                                     error made in ordering tickets                   immediately after the
                                     no way of correcting error                       confirmation is given so the
                                     online once it is purchased                      correction can be made.

                                     no f.a. cup semi-final tickets
                                     on sale yet,but i am desperate
                                     to return to wembley and sit
                                     next to my son this time.
                                     not on sale yet




steve harvey                         no tickets


                                                                                      no
                                                                                      You ask for too much
                                                                                      information to be filled out
                                                                                      when we are being timed.




ForeSee Results, Inc. Confidential                       349                                        Satisfaction Performance Report
Date Created: 04/01/2010


                                     it only gave me one option for
                                     seating and i wanted to view
                                     the next set of seationg but
                                     their is no way to navigate to
                                     that only to release the tickes
                                     and search again, then it
                                     brings me back to where i
                                     began.




                                     I am looking for specific seats
                                     and am unable to do so on
                                     your site.
                                     The fees you charge are
                                     getting out of control. It is a
                                     joke. I will go to the venue and
                                     buy my tickets.
                                     tickets were too expensive.
                                     the concert sold out too fast,
                                     only got to buy 2 tickets and
                                     needed 6


                                     Venue Sold Out




                                     ticket not available?




ForeSee Results, Inc. Confidential                           350        Satisfaction Performance Report
Date Created: 04/01/2010




                                     event not available in portland
                                     you do not provide any
                                     personal choices - your
                                     selection of tickets is take it or
                                     leave it




                                     tickets were not available.

                                     Need a return email from
                                     Customer Service - which was
                                     difficult to locate on the site.




                                     unable to find 1 ticket in same
                                     area of previous purchase




                                                                          The next critical buttons to
                                                                          purchase are often hidden in
                                                                          text that is too small. Difficult
                                                                          to find but easy to get stuck in
                                                                          a loop of advertising
                                                                          promotions. This is the last
                                                                          time I will use Ticket Fast.




ForeSee Results, Inc. Confidential                         351                          Satisfaction Performance Report
Date Created: 04/01/2010


                                                                                       Should tell us UP FRONT that
                                                                                       by regular mail tickets come
                                                                                       "within 48 hours of event." I
                                                                                       will be traveling for 6 weeks
                                                                                       before the event and not
                                                                                       returning home. How, then, do
                                     Tried to change from "mail                        I get my tickets? If I had
                                     tickets" to "print tickets" An                    known, I would have printed
                                     ABSOLUTE HORRIR                                   them myself.
                                     No match




                                                                                       We are residents of Canada,
                                                                                       in AZ for the winter, so when I
                                                                                       indicated our residence as
                                                                                       Canada, I couldn't use Ticket
                                                                                       Fast for my credit card with a
                                                                                       Canadian billing address. I
                                                                                       would have liked to have been
                                                                                       able to do that. Instead I had
                                                                                       to use a credit card with a US
                                                                                       address, which is a card I don't
                                                                                       usually use.




                                                                                       It's very simple to do, and for
                                                                       Arizona Opera   that I thank you.
                                     kept flippin back
                                     couldnt get the credit card
                                     verified before i got timed out
                                     tried 3 times so
                                     far

                                     you dont give seating options.
                                     you dont give enough
                                     information as to the events.
                                     you dont allow any deviations
                                     from what YOU want to push.




ForeSee Results, Inc. Confidential                        352                                        Satisfaction Performance Report
Date Created: 04/01/2010




                                     tickets not on sale yet

                                                                        radiohead.com




                                     seating charts not specific
                                     enough

                                                                                        Really don't like this paperless
                                                                                        ticketing program..But really
                                                                                        don't have a chose do I..


                                     i dont know

                                     no tickets available, apparently
                                     Said it wasn't available




                                     No tickets available,, except
                                     behind the band and two miles
                                     up!! I know I am late... but I
                                     had something personal
                                     happen to me when they first
                                     went on sale... and i am
                                     missing out on the best band
                                     ever....
                                                                                        no

                                     could not get tickets in price
                                     bracket i wanted




ForeSee Results, Inc. Confidential                        353                                         Satisfaction Performance Report
Date Created: 04/01/2010




                                     It does not show any tickets for
                                     Celtic Thunder on sale for
                                     Detroit, just New York.



                                                                        The ticket fast first printed out
                                                                        a miniature version of only one
                                                                        of the tickets I had purchased.
                                                                        It was very frustrating. I use
                                                                        ticketmaster only because so
                                                                        many places require you to. I
                                                                        could not tell how to get help if
                                                                        I had needed it. I prefer buying
                                                                        tickets from the actual
                                                                        organization/theatre hosting
                                                                        the event. The clock, I
                                                                        suppose, is useful, but it also
                                                                        makes you feel rushed.




                                     Not easy to find tickets. The
                                     search format is not efficient.
                                     Better to show what is still
                                     available, instead of having to
                                     go section by section or select
                                     "Best available", which give
                                     results that might not be
                                     affordable
                                                                        Waste my time too much
                                                                        about 20 minutes
                                                                        in locating the venture




ForeSee Results, Inc. Confidential                       354                          Satisfaction Performance Report
Date Created: 04/01/2010


                                     we are going to be in seattle
                                     and i want to get a set of four
                                     tickets in section 137 for the
                                     yankee vs mariner game at 1
                                     pm on 11 July 2010 and it is
                                     not available yet I guess.
                                     please advise i am ready to
                                     buy these.
                                     because the prices were
                                     significantly higher, even on off
                                     days, etc., than what i would
                                     have expected.




                                     cound not find it




                                     N/A




                                     Sold Out Concert ACDC Perth
                                     Mon 9th


                                     not on sale....I think!!
                                                                         brooks & dunn web site




ForeSee Results, Inc. Confidential                         355                                    Satisfaction Performance Report
Date Created: 04/01/2010




                                     do not password for venue

                                                                        no
                                                                        Didn't get tickets on date
                                                                        evenm tho said 'book now'
                                                                        went through slow process
                                                                        only to say no seats available
                                                                        and had to start process
                                                                        again. Would like to see all
                                                                        availability for show then
                                                                        select date would be a lot
                                                                        easier and faster process




                                                                        I don't know if I completed my
                                                                        purchase

                                     tickeet price too expensive
                                     Something called "Priority" left
                                     me without access to
                                     purchasing tickets.
                                                                        no




ForeSee Results, Inc. Confidential                        356                        Satisfaction Performance Report
Date Created: 04/01/2010




                                     not good seats
                                     tickets not yet avaliable




                                                                 that i shoud,nt av 2 pay 4
                                                                 special delivery wen payin
                                                                 over £100 4 tickets




                                     THIS SITE WOULD ONLY
                                     SELL SINGLE TICKETS FOR
                                     EVENT.




ForeSee Results, Inc. Confidential                        357                 Satisfaction Performance Report
Date Created: 04/01/2010




                                     still won't let me print tickets


                                     No tickets available




                                     Game was rained out.
                                     Contacted your peple for
                                     refund and I am supposed to
                                     call back tomorrow. Pretty
                                     disappointed that I have to call
                                     you back when the game was
                                     cancelled, service rep said
                                     they had no idea....pretty
                                     unbelievable that you would
                                     not know that the Cactus
                                     league games were cancelled.
                                     Now I get to spend more time
                                     trying to get my money back, I
                                     will buy at stadiums from now
                                     on.




ForeSee Results, Inc. Confidential                          358         Satisfaction Performance Report
Date Created: 04/01/2010


                                     wouldn't let me find tickets for
                                     sprint cup series without being
                                     registered. didn't find how to
                                     accomplish this task




                                     couldn't locate a thing


                                                                        IS WAS VERY SIMPLE TO
                                                                        USE THE WED SITE


                                     show's me no tickets for sale




                                     Inability to see exact tickets
                                     available. Ordering 7 tickets
                                     would be nice to see where I
                                     can buy 7 together




ForeSee Results, Inc. Confidential                       359                      Satisfaction Performance Report
Date Created: 04/01/2010


                                     The ability to purchase next
                                     years season passes for
                                     (basketball) tickets appeared
                                     one day and then, I was
                                     unable to find it again.
                                     Secondly, My computer went
                                     blank after finding another
                                     event and I lost the ability to
                                     purchase at the price and
                                     location, as seen before the
                                     blackout (stinks).



                                                                       There were too many steps to
                                                                       go through and not enough
                                                                       time to view all of it. I was not
                                                                       able to view what is done with
                                                                       the information that I was
                                                                       providing when I clicked on the
                                                                       information. It came up as
                                                                       "page not found". I also was
                                                                       not given time to read any
                                                                       privacy or website policies
                                                                       because of the little time
                                                                       provided. The information
                                                                       should available outside the
                                                                       time restrictions. I also was
                                                                       not able to purchase tickets
                                                                       that I wanted because I had no
                                                                       idea what tickets were
                                                                       available. For the money I
                                                                       paid for this event I should
                                                                       have had the option to choose
                                                                       the seats I wanted out of what
                                                                       was left. Not to buy blindly.




                                     The tickets were sold out.


ForeSee Results, Inc. Confidential                        360                        Satisfaction Performance Report
Date Created: 04/01/2010




                                     Lineup was not listed.
                                     unclear




                                                               The whole process is horrible.
                                                               I use this site once per year,
                                                               maybe. And what? In the
                                                               middle of the purchase I'm
                                                               forced to recall the login and
                                                               password information I used
                                                               here a year ago? Under a
                                                               ticking time counter? This is
                                                               ridiculous. Because of that, I
                                                               have to use a new email
                                                               address every time I purchase
                                                               on this site. For the same
                                                               reason, I purchase here only
                                                               when I have no other option at
                                                               all [yes, folks, I'm sorry, but
                                                               this site is my *last* option of
                                                               all available].

                                                               The site should *seriously*
                                                               consider enabling purchases
                                                               without having to log in. Or, if
                                                               that option is available, make it
                                                               clearly visible -- I could not see
                                                               it.

                                     Not on sell yet.




ForeSee Results, Inc. Confidential                       361                 Satisfaction Performance Report
Date Created: 04/01/2010




                                     I wished to book a seat at the
                                     NAB football final with fellow
                                     St. Kilda supporters, but a
                                     Bulldog page came. Had to
                                     make a telephone call to be
                                     told that there were specific
                                     areas set aside for either of
                                     the participating teams. I feel
                                     this could have been installed
                                     into the ticket selection site.



                                     Well, I'm not sure if i need to
                                     purchase tickets for all the kids
                                     that are going with me to the
                                     event and if I do , do I have to
                                     pay full price ?




                                                                         when i went to log in to my
                                                                         account i lost my tickets and
                                                                         had to re do the ticket process




                                     Looking for tickets to the
                                     Flogging Molly show in
                                     Chicago. They don't come as
                                     available for purchase but
                                     there is no further information.
                                     still looking




ForeSee Results, Inc. Confidential                        362                         Satisfaction Performance Report
Date Created: 04/01/2010




                                                                                     I think your fees are
                                                                                     outrageous. Today, I
                                                                                     purchased a $25 dollar ticket
                                                                                     that ended up costing me $40.

                                     not on sale yet

                                     didnt find the right seating
                                                                       Girl Scouts
dancing on ice

                                                                                     Very frustrating to see the
                                                                                     clock ticking away...and could
                                     could not print tickets                         not print tickets at the end




                                     Because it's obvious that you
                                     can't just give out artist
                                     information to any one so it
                                     was difficult to get what i
                                     wanted. from where i am it's
                                     very impossible as an artist to
                                     achieve big dreams about
                                     what you love the most.

                                     I have a coupon code and
                                     there is no place for coupon
                                     codes in your checkout. So I
                                     will get my tickets elsewhere.


                                     The site sucks.




ForeSee Results, Inc. Confidential                        363                                     Satisfaction Performance Report
Date Created: 04/01/2010


                                                                                                       would like more detailed
                                                                                                       seating charts. I have no idea
                                                                                                       where the seats are that I
                                                                                                       bought. Also HATE all the
                                                                                                       additional charges... for
                                                                                                       what??? No value added.
                                                                                                       $9.30 for processing...
                                                                                                       processing what???


                                     Site keeps telling me there are
                                     no tickets available even
                                     though I was first on the site
                                     within 5 min of sale start.
                                                                                                       Everything was fine.


                                     It did't give me the entire line
                                     up.

                                                                                                       Well, I just spent 200+ dollars,
                                                                                                       and, after using the
                                                                                                       "recomened method of
                                                                                                       delivery" now find that I can't
                                                                                                       print my tickets. This makes
                                                                                                       me a liitle concerned. What's
                                                                                                       more disconcerting is that the
                                                                                                       message says "I have to wait
                                                                                                       24 hours" to get what I paid for
                                                                                                       under the impression I would
                                                                                                       be able to immediately print
                                                                                                       and "HAVE" the tickets I've
                                                                                                       already paid for.


                                     there are no events posted

                                                                        http://www.thewiggles.com.au




                                     they wouldn't print no tickets
                                     were there.




ForeSee Results, Inc. Confidential                         364                                                      Satisfaction Performance Report
Date Created: 04/01/2010




                                     didn't like all the different
                                     service changrs there should
                                     be only 1 service charge 4 1
                                     order not each ticket u buy
                                     sorry that is just to much.
                                     tickets not on sale




ForeSee Results, Inc. Confidential                      365          Satisfaction Performance Report
Date Created: 04/01/2010




                                     No Select Your Own Seat
                                     option, poor seating charts,
                                     inadequate event information,
                                     shipping/handling fees too
                                     high.




                                     It use to allow you to see what
                                     available sittings are and how
                                     many. Now it just tells you, or
                                     rather it just assigns you a
                                     sitting.It was better when you
                                     could see what was available
                                     so you as the buyer could see
The Circus.                          where you want to sit.




                                     I wanted to buy tickets for
                                     XFactor and your site showed
                                     that I could buy tickets but
                                     then none were available. If
                                     tickets are sold out then don't
                                     give the opportunity to buy.
                                     tickets are sold out.




ForeSee Results, Inc. Confidential                       366           Satisfaction Performance Report
Date Created: 04/01/2010




                                           $34.60 as a convenience
                                           charge for a Coachella ticket is
                                           bullshit. This is an online
                                           service with plenty of
                                           opportunities to make money
                                           other than overcharging your
                                           own customers. This is what
                                           earned Ticketmaster a 1 on
                                           question 23.4.




                                           code words too hard to read,
                                           too many pages and steps to
                                           work thru with a timer clicking
                                           away at you !




ForeSee Results, Inc. Confidential   367                 Satisfaction Performance Report
Date Created: 04/01/2010




                                     trying to change the price of
                                     my tickets that i am stuck with
                                     and unable to use because of
                                     your STRICK return policy. I
                                     was referred to the ticket
                                     exchange by one of your
                                     employees. it is not working
                                     even though they are great
                                     seats. Very frustrated.



                                                                                                        I feel there should not be a
                                                                                                        charge for the Ticket Fast
                                                                                                        option. We pay a
                                                                                                        Convenience Charge and a
                                                                                                        Order Processing Charge. My
                                                                                                        feels is that the Order
                                                                                                        Processing Charge should
                                                                                                        cover the Ticket Fast option.
                                                                                                        Where is the cost to ticket
                                                                                                        master? The option uses no
                                                                                                        people or other resources. At
                                                                                                        lest be willing to wave the fee
                                                                                                        to people who use Ticket
                                                                       http://mlb.mlb.com/mlb/events/ master a few times a year to
                                                                       all_star/y2010/fanfest_tickets.j order ticket or people who
                                                                       sp?partnerId=ed-3206043-         have an account with ticket
                                                                       119238398                        master. Loyal customers!!
                                                                                                        Your time limit to complete is
                                                                                                        horrible - times out when
                                                                                                        connection is poor; requires
                                                                                                        restart. Like completing a skill
                                                                                                        contest under pressure.
                                                                                                        Sucks! I just want to buy the
                                                                                                        tickets - not be measured on
                                                                                                        how fast I can enter data, and
                                                                                                        get your site to load new quiz
                                                                                                        questions.


ForeSee Results, Inc. Confidential                       368                                                          Satisfaction Performance Report
Date Created: 04/01/2010




Plays


                                     TICKETS NOT ON SALE YEY
                                     NEED NOTIFICATION ASAP



                                     No quick easy way to find what
                                     seats available at different
                                     prices and dates. Had to keep
                                     inputting data and security
                                     code over and over trying to
                                     find info. Finally gave up, may
                                     phone in.
                                     Can not request aisle seating
                                     via website.

                                                                          this survey is too long
                                                                          I had trouble figuring out how
                                                                          to print my tickets. I had to
                                                                          leave the site and signin again
                                                                          and the print my tickets. I
                                                                          would like to print my tickets
                                                                          right after I print my receipt for
                                                                          my purchase
                                                                          1. $2.50 for email receipt of a
                                                                          ticket is unacceptable, make it
                                                                          free 2. Put all your charges
                                                                          together, $X+$Y etc makes me
                                                                          feel I'm being ripped off even
beerfest                                                                  more
                                     Your monopolized method of
                                     controlling seat availability left
                                     only poor seating.




                                     tix not available in my price
                                     range


ForeSee Results, Inc. Confidential                         369                          Satisfaction Performance Report
Date Created: 04/01/2010


                                     ciould not find seats for
                                     handicap



                                     isn't in town




                                     not loading


                                     site was always down




                                                                 I think the most relevant
                                                                 seating map should
                                                                 automatically be displayed.




ForeSee Results, Inc. Confidential                        370                 Satisfaction Performance Report
Date Created: 04/01/2010




                                                                                 Seating plan and ticket
                                                                                 selection is extremely poor
                                                                                 no




                                              no answer for what is "Venue
                                              Database Presale? for a
                                              concert I want to book
                                              Not yet on sale.




                                              unavailable complimentary
                                              tickets

                                     nascar
                                              this website sucks, it never
                                              tells people what concerts are
                                              actually
                                              available!!!!!!!!!!!!!!!!!!!!!!!




ForeSee Results, Inc. Confidential                                 371                        Satisfaction Performance Report
Date Created: 04/01/2010




                                     No good seats available at this
                                     time.
Houston Livestock Show and
Rodeo                                                                   No
                                     date changed for presale



                                     Info not available
                                     Date did not have seats I
                                     wanted available. Will return to
                                     site
                                     It was hard to see the seating
                                     chart and I wanted info on the
                                     presale which I did not receive
                                     on this event May 1, 2010
                                     Mobile civic center raw live
                                     event.




ForeSee Results, Inc. Confidential                       372                 Satisfaction Performance Report
Date Created: 04/01/2010


                                     I kept being told that there
                                     were no perfect matches. I
                                     refuse to believe that all
                                     ticketsfor a July 17 matinee
                                     are sold out on March 9.




                                                                         password reading is very
                                                                         difficult
                                                                         survey too long
                                                                         went very smoothly

                                     no contact details, wanted to
                                     enquiry about something and
                                     too late to ring

                                     event not listed



                                     I couldn't print the ticket, I
                                     never got a link from customer
                                     support to print the ticket after
                                     THREE tries

                                     i heard about a concert on the
                                     radio and went to ticketmaster
                                     website, info was not there,
                                     may be to early.


                                                                         This survey setup is difficult to
                                                                         manage.




ForeSee Results, Inc. Confidential                        373                          Satisfaction Performance Report
Date Created: 04/01/2010




                                     If I could just buy a ticket, I
                                     would have. But all your extra
                                     fees make it too expensive.


calibash                             no tickets were avalable???

                                                                          THIS WHOLE PROCESS
                                                                          WAS CONFUSING. ESP
                                                                          VERIFYING MY CHECKING
                                                                          AND VISA. I NEVER HEARD
                                                                          OF SUCH A THING. VERY
                                                                          UNCOMFORTABLE
                                     Didn't like the seats left for the
                                     price. Couldn't get in for early
                                     purchase when I tried last
                                     week with citicard-bad info on
                                     website for how to do it for
                                     Tom Petty and no one
                                     answered at Ticketmaster
                                     phone. Probably will not
                                     purchase now.
                                                                          no more fees
                                     Tickets aren't available for
                                     purchase until Thursday am.



                                     website does not
                                     accommodate cancellation
                                     website does not
                                     accommodate
                                     pending/problematic
                                     purchases


                                     i think i missed the concert, it
                                     already happened
                                     too much trouble, too little
                                     choices for ticket section I
                                     wanted




ForeSee Results, Inc. Confidential                         374                           Satisfaction Performance Report
Date Created: 04/01/2010




                                                                                      Standard mail should be free.
                                                                                      It did not even give me the
                                                                                      option to select standard mail




                                     Daniel Tosh   Because I couldn't find it.
                                                   I really need to be able to see
                                                   what is available... in terms of
                                                   seating.
                                                   Too difficult to find anything




                                                   could not get good seats




ForeSee Results, Inc. Confidential                                      375                        Satisfaction Performance Report
Date Created: 04/01/2010


                                     Tickets would not load for any
                                     option. I dont know if
                                     unavailable or what




                                     You do not have venue
                                     searches




                                     event not listed on your
                                     schedule




                                                                       why is ticket fast more
                                                                       expensive than mailing?????
                                                                       didnt have much optioin for
                                                                       ticket pick up..




                                     no information available about
                                     event

                                                                       nope

                                     it would help if you would just
                                     say it is sold out!!!




ForeSee Results, Inc. Confidential                        376                      Satisfaction Performance Report
Date Created: 04/01/2010


                                     I have been unable to locate a
                                     site to view ticket prices for
                                     Wicked and The Lion King's
                                     Chicago performances.




                                     I can't find when Glee Live is
                                     coming to Phoenix
                                     because it didnt give me the
                                     option to print my ticket. Only
                                     my receipt. I had to call
                                     customer service and a rep
                                     send me the ticket via email.
                                     However, the site gave me the
                                     number to call.




                                                                         I wnat the ability to pick my
                                                                         seat out from what is left, like
                                                                         on Airline seating.
                                                                         the best available ticket option
                                                                         gave not the best. it gave
                                                                         general admission


                                                                         Should show seet location on
                                                                         seating map

                                     Left, right, and center options
                                     all gave me tickets on the far
                                     right. I'd like to be able to see
                                     all available tickets and pick
                                     the ones I want. Feature
                                     should probably only be
                                     available after tickets have
                                     been on sale a few days.


ForeSee Results, Inc. Confidential                        377                          Satisfaction Performance Report
Date Created: 04/01/2010




                                                                     SUMMERFEST SITE


                                                                                       Being able to select tickets
                                                                                       from a map is an improvment




                                     Curious about promotional
                                     codes

                                     purchase additional tickets
                                     after site tells me there are
                                     more available.




ForeSee Results, Inc. Confidential                        378                                      Satisfaction Performance Report
Date Created: 04/01/2010


                                                                        I am a foreign visitor in the
                                                                        USA. Had to fake billing
                                                                        address to make ticketfast
                                                                        work. Why not make that
                                                                        delivery global?




Rodeo




                                     event not listed, though it's on
                                     another planet, jam base and
                                     the artist's web site




                                     No able to search for tickets
                                     and prices effectively.



                                     this site doesn't provide handy
                                     info on events, plus there's
                                     nothing interesting happening
                                     in pittsburgh, pa
                                                                        don't like you have to be
                                                                        timed.

                                     sold out




ForeSee Results, Inc. Confidential                        379                         Satisfaction Performance Report
Date Created: 04/01/2010




                                                                       your website sucks. whoever
                                                                       came up with the idea of
                                                                       compelling me to match my
                                                                       CC# to my email address in
                                                                       order to log in is an idiot. It is
                                                                       annoying and inconvenient.
                                                                       the seating map does not
                                                                       show seating by price. the
                                                                       "best available" option shows
                                                                       only one set of tickets, which
                                                                       means i need to start over time
                                                                       and again because there is
                                                                       limited clarity to what i am
                                                                       buying. you use pop ups. the
                                                                       captcha is tedious. if it wasnt
                                                                       for the obnoxious monopoly
                                                                       your company has on ticket
                                                                       sales i would never come back
                                                                       here again. even your survey
                                                                       system is horrible for not
                                                                       letting me see what I am
                                                                       typing beyond 2 lines. Why do
                                                                       they pay you people to write
                                                                       such crappy code.


                                     Concert was sold out - not a
                                     problem with Ticketmaster!

                                     Not on sale yet


                                     Tried using my Visa card, and
                                     the page telling me that I had
                                     to use the Verified by Visa
                                     came up, only no page where I
                                     could activate the Verified by
                                     Visa account came up. I had
                                     to use a friend's card instead.




ForeSee Results, Inc. Confidential                      380                          Satisfaction Performance Report
Date Created: 04/01/2010




                                                                              short directions for new users
                                                                              would have helped since I
                                                                              rarely do this (another family
                                                                              member usually orders tickets)




                                                                              Did not purchase. Listed
                                                                              tickets. Very frustrated for the
                                                                              last few months as it takes 5-
                                                                              10 minutes and 1-5 timeouts
                                                                              before listing is completed.
                                                                              this all started several months
Not purchasing                                                          N/A   ago.




                                     Had the tickets I wanted ... but
                                     when ready to purchase the
                                     tickets the shipping options did
                                     not come up on the page the
                                     time ran out and then i could
                                     not recover the same tickets
                                     again!




                                     Tickets not on sale until 3/13

                                                                              NO




ForeSee Results, Inc. Confidential                       381                                Satisfaction Performance Report
Date Created: 04/01/2010




                                     Iwould like a specific seat
                                     numbered diagram of the
                                     theatre in order to judge the
                                     seat desierability ..any
                                     obstruction to viewing and /or
                                     position and access in that row
comedy show


                                     Did not have a promotion code
                                     to buy tickets,
                                     Tickets are too pricey and the
                                     event is not available in my
                                     state. (MN)
                                                                       nope
                                     couldnt find it

                                     coulld not see any telephone
                                     nos




                                     Price was higher than I
                                     thought so I will need to check
                                     with family before going
                                     forward.




ForeSee Results, Inc. Confidential                       382                  Satisfaction Performance Report
Date Created: 04/01/2010


                                                                        bit confusing at times - couldnt
                                                                        read the security words a
                                                                        couple of times


                                     Tickets not available/am willing
                                     to travel/if tickets available,
                                     pltase let me know




                                     I was unable to purchase the
                                     seats that I wanted and was
                                     unable to find if that was
                                     because they were sold




                                     Tickets were unavailable.
                                     Phoned but told the pre sale
                                     tickets all sold.
                                     becauce they never email me
                                     back with new password so i
                                     cant check my tickts




ForeSee Results, Inc. Confidential                       383                          Satisfaction Performance Report
Date Created: 04/01/2010




                                     This site is so hard to use.
                                     Why won't it just show me
                                     available tickets for a show,
                                     instead of making me choose
                                     the number, price and location
                                     I want. Then have to start over
                                     when those exact tickets aren't
                                     available. It is a waste of my
                                     time to search every possible
                                     ticketing option to see what is
                                     open. I will just call the theater
                                     box office.

                                                                          franklin institute


                                     Single session games don't go
                                     on sale for another week.

                                     I clicked purchase after
                                     entering a new credit card,
                                     etc... and received an error. It
                                     seems the purchase didn't
                                     take place and when I went
                                     back to re-purchase tickets,
                                     there were only bad tickets
                                     available.
                                     tickets go on sale tomorrow




ForeSee Results, Inc. Confidential                        384                                  Satisfaction Performance Report
Date Created: 04/01/2010




                                                                       The "Captchas" on your site
                                                                       are too small and hard to read.
                                                                       The "Processing" part timed
                                                                       out becuase of your server
                                                                       and I lost my place because
                                                                       the "time was up" but this was
                                                                       not my fault. It was the fault of
                                                                       your site. You should allow
                                                                       more time for the tickets to
                                                                       process, because I have no
                                                                       control over that and it isn't my
                                                                       fault the site was bogged
                                                                       down. The fees are laughable
                                                                       and the whole process is
                                                                       painful just to see if tickets are
                                                                       avaiable. You should list which
                                                                       seats are sold out or
                                                                       unavailable before a user has
                                                                       to wait 3-5 minutes to go
                                                                       through it all just to see a
                                                                       "Sorry" page. I wouldn't have
                                                                       bought these tickets through
                                                                       TicketMaster if I had another
                                     Comedy                            choice.


                                              Slow load on dial up
                                              connection




ForeSee Results, Inc. Confidential                               385                 Satisfaction Performance Report
Date Created: 04/01/2010




                                                                        OPEN UP THE SEATING
                                                                        OPTIONS! It is extremely
                                                                        frustrating and simply close
                                                                        minded to shut out viewing of
                                                                        all tickets. I'd feel much more
                                                                        comfortable with this company
                                                                        if I were able to see and
                                                                        compare ALL prices in ONE
                                                                        screen. I was annoyed having
                                                                        to search again to find out the
                                                                        price difference between
                                                                        balcony and grand tier seating.
                                                                        As well...a surprise 3 dollar
                                                                        'convenience fee' after
                                                                        selecting a set?! Put that out
                                                                        front. Hiding that until the end
                                                                        says many unpleasant things
                                                                        about your business practices
                                                                        that disgust me!




                                     No tickets found at any price in
                                     any section. I don't think the
                                     show is already sold out, but
                                     you don't offer any tickets.




                                     could not find event listed
                                     I need a password not using
                                     the ticketmaster password




ForeSee Results, Inc. Confidential                       386                         Satisfaction Performance Report
Date Created: 04/01/2010


                                     None of the performers (5) I
                                     was interested in are coming
                                     to my area (Oregon)
                                     Tickets not on sale early for
                                     My ticketmaster people !
                                     When i searched for seats it
                                     would only choose one to look
                                     at . I want to see all my
                                     options.




                                     Tickets not on sale yet
                                     Allreaddy bought em, Just
                                     need print



                                                                       The clock some times makes
                                                                       you feel pressured and causes
                                                                       mistakes to be made. could
                                                                       use a little more time so first
                                                                       time users can enjoy their
                                                                       experiance with you.
                                                                       no




                                     Couldn't find any info and
                                     could not find a phone number
                                     that went to a real person,


                                     Sold out in less than a 8 hours

                                                                       I'll be fighting with the
                                                                       Embassy to get in since I
                                                                       could not print my tickets.
                                                                       How stupid is it that you have
                                     Could not print my tickets on     a receipt but it won't show your
                                     line. Will never so that again.   tickets.




ForeSee Results, Inc. Confidential                       387                        Satisfaction Performance Report
Date Created: 04/01/2010




                                     It sent me around in circles



                                     could not get tickets
Ford's Theatre, Washington
DC                                                                      http://www.fordstheatre.org



                                                                                                      seat row, i could not work out
                                                                                                      how far from fence I am on
                                                                                                      level 1. this is important for
                                                                                                      football as the closer to the
                                                                                                      fence the harder to see the
                                                                                                      game.

                                     Spent 6 hours (on an off)
                                     trying to purchase tickets
                                     (Preffered American Express
                                     Cardholder) and not once was
                                     a single seat found for me. I
                                     was however able to find a
                                     seat as a standard ticket (with
                                     an obstructed view) I will be
                                     going to the theater directly to
Conan O'brien Tour                   purchase my ticket.




                                     Tickets not on sale yet

                                     Ticket prices? and telephone
                                     number isn't revealed on the
                                     site either!

rodeo


ForeSee Results, Inc. Confidential                        388                                                      Satisfaction Performance Report
Date Created: 04/01/2010




                                     Sold out
                                                                         pe.com




Conan O'Brien - Atlanta

stupid sight doesn't even say if
the event is sold out, i just        your site sucks and i can't
have to keep searching               even tell if tickets are
options and type in some             available, i would rather pay
stupid captcha i can barely          more for them on craigslist
read every time                      than use your site



                                     I heard Jill Scott and Maxwell
                                     will be in LA in
                                     April, and I didn't find venue




                                     I couldnt tell if there were even
                                     any tickets left.

                                     Tickets were not available-
                                     Does this mean they were sold
                                     out?




ForeSee Results, Inc. Confidential                        389                     Satisfaction Performance Report
Date Created: 04/01/2010




                                     Unable to search for available
                                     ticket across multiple showing
                                     at the venue.




                                                                      VERY HARD TO DISCUSS
                                                                      PROBLEMS

                                     Didn't send tickets
                                     Didn't like the seats I was
                                     offered.




ForeSee Results, Inc. Confidential                        390                  Satisfaction Performance Report
Date Created: 04/01/2010




comedy                                                              no thanks




                                     not for sale until 10am

                                                                    wanted to compare seats
                                                                    available across days and this
                                                                    was hard, should have a best
                                                                    available across all
                                                                    performances


                                     Some dates (for Iron Maiden)
                                     have been announced but not
                                     posted yet. Pre-sale only
                                     shows up for some venues,
                                     this worries me.
                                     It wasn't available


ForeSee Results, Inc. Confidential                       391                     Satisfaction Performance Report
Date Created: 04/01/2010




                                     sold out
                                     cant buy tickets yet

                                     I get a promotional email
                                     about an event, but no pre
                                     purchase code or password
                                     was included, so I couldn't buy
                                     the tickets I wanted.




                                                                       twitter



                                     Calendars didn't go out far
                                     enough for some events.
                                     Looking for end of May




                                     From the minute they went
                                     online for at 10 am, there were
                                     "no matches" for any tickets.




ForeSee Results, Inc. Confidential                          392                  Satisfaction Performance Report
Date Created: 04/01/2010




                                                                       yahoo calendar
                                                                                         I don't like having to log in to
                                                                                         purchase a ticket, few options
                                                                                         to select seats
                                     no good seats left for the
                                     venue i was looking for




                                     Had trouble with placing visa
                                     order, call customer service to
                                     buy tickets.The rep was very
                                     nice,helpful.




                                                                                         It is too time consuming when
                                                                                         searching for best available
                                                                                         seats. I have spent almost 3
                                                                                         hours total trying to find decent
                                                                                         seats after having to let some
                                                                                         go and then later being told
                                                                                         none were available.
                                                                                         However, after continuing to
                                                                                         search some would become
                                                                                         available again. I choose my
                                                                                         set of tickets because I feared
                                                                                         not being able to find decent
                                                                                         ones again and I am not really
                                                                                         happy about that!
                                                                       Meadowlands.com   no
                                                                                         convenience charge - a little
                                                                                         high




ForeSee Results, Inc. Confidential                       393                                           Satisfaction Performance Report
Date Created: 04/01/2010


                                                                       IT WAS VERY WELL
                                                                       ORGANIZED-WEBSITE

                                     I have been trying for two
                                     hours without success.


                                                                       no
                                     Website will not take me to
                                     ticket purchase so I am quite
                                     pissed at the moment and
                                     doing a stupid survey AGAIN
                                     is not lightening my mood!
                                                                       Ticket prices are far too
                                                                       expensive considering the
                                                                       services provided. I am more
                                                                       than happy to pay a little extra
                                                                       for the convenience, but a
                                                                       25% surcharge on the ticket
                                                                       itself is ridiculous.

                                                                       I guess you make money from
                                                                       these extra charges, but when
                                                                       at all possible I visit the venue
                                                                       for tickets as the charges have
                                                                       gotten pretty astonomical.

                                     couldnt find tickets on sale at
                                     st.louis,mo fox theater(
                                     wicked)




                                                                       Stop Ripping People off with
                                                                       the extra fees - if there is
                                                                       anyway I can purchase tickets
                                                                       without using ticketmaster - I
                                                                       would try - unless
                                                                       Ticketmaster starts treating
                                                                       customers fairly.


ForeSee Results, Inc. Confidential                        394                        Satisfaction Performance Report
Date Created: 04/01/2010




                                     tickets not available




                                                                      Just to say Thank You.



                                                                      Convience charges are bogus
                                                                      and way too much. I
                                                                      understand that ticketmaster
                                                                      has to make a profit, but they
                                                                      are raping customers.




                                     can hardly ever get good
                                     tickets
                                                                      thanks for the presale info
                                     Appears to be sold out for one
                                     date and not available for the
                                     other.




ForeSee Results, Inc. Confidential                           395                   Satisfaction Performance Report
Date Created: 04/01/2010




                                                                        the clock is annoying being
                                                                        timed forces you to set up an
                                                                        account or you time out before
                                                                        you can get your tickets
                                                                        ordered I don't like that would
                                                                        prefer not to register on any
                                                                        site including this one.
                                                                        I needed to know what at what
                                                                        age a child would be required
                                                                        to purchase a ticket and that
                                                                        information was not anywhere
                                                                        that I could locate.

                                                                        didnt see option for ticket fast
                                                                        as time running out and i dont
                                                                        have printer

comedy                                                                  no




                                     not available



                                     to late to get tickets just seen
                                     the advertisement in paper




                                                                        Printed Fine.
                                     tickets not available




ForeSee Results, Inc. Confidential                           396                        Satisfaction Performance Report
Date Created: 04/01/2010


                                     Tickets were sold out.




                                                                      The pre-sale tickets for Tom
                                                                      Petty at Darien Lake were
                                                                      awful. Back section. for over
                                                                      $100 forget it.




                                     could not attend on specific
                                     dates




                                     because the tickets go on sale
                                     tommorrow and i don't have a
                                     promotion passward.


                                     said no tickets avaiable




                                                                      The service fees are onerous
                                                                      and keep accumulating:
                                                                      service, theatre, delivery. You
                                                                      have no idea what the final
                                                                      price will be until you get there.

                                     not available yet and did not
                                     have a presale password




ForeSee Results, Inc. Confidential                       397                        Satisfaction Performance Report
Date Created: 04/01/2010


                                     COMEDY



                                                                                            Your service charges seem
                                                                                 FaceBook   unreasonably high.

                                              tickets not on sale yet

                                              NOT AVAILABLE HERE YET




                                              Got me. all of a sudden ticket
                                              master appeared and 0 results
                                              were found it said. Sting,
                                              Vancouver, Canada tickets
                                              have to be for sale
                                              somewhere!

                                              kept telling me not available at
                                              the moment even though it is
                                              on sale date




                                              couldn't get any ticket
                                              information



                                                                                            No

                                              un sure


ForeSee Results, Inc. Confidential                                 398                                  Satisfaction Performance Report
Date Created: 04/01/2010




                                     sales not opened yet




                                     not on sale until 10 am
                                                                 Everything was great but the
                                                                 seating chart for Sesame
                                                                 Street is all wrong - perhaps
                                                                 update that. Thanks.




                                     I only had one choice for
                                     seating.




Lecture                                                          Could not see seating chart.




ForeSee Results, Inc. Confidential                       399                  Satisfaction Performance Report
Date Created: 04/01/2010


                                                                               I cannot access my account
                                                                               now since I have updated my
                                                                               information. I am afraid I
                                                                               cannot get my tickets now
                                     Tickets were sold out.




                                     Because your site would not
                                     let me. I have been trying for
                                     two since the tickets for Nora
                                     Jones, El Paso tx opened for
                                     sale and I continue to receive
                                     message saying not exact
                                     matches were found, even
                                     when using selet best ticket,
                                     any price




                                     no tickets




                                     wanted reminder on sale date
                                     via email




                                                                      google   nope

                                     I couldnt get the tickets I
                                     wanted


ForeSee Results, Inc. Confidential                         400                             Satisfaction Performance Report
Date Created: 04/01/2010

                                                                      1. You shouldn't charge to
                                                                      deliver my tickets to my inbox
                                                                      to print myself. That is
                                                                      fracking ridiculous. My God,
                                                                      that should be free, especially
                                                                      because of how much you
                                                                      already gouge customers on
                                                                      the tickets themselves.
                                                                      2. I was looking for tickets to
                                                                      an all day event where you
                                                                      had to pick the time of entry. I
                                                                      should have been able to see
                                                                      the exact times for which
                                                                      tickets were still available.
                                                                      Don't tell me what you think
                                                                      the best times are, let me pick
                                                                      myself. The same goes for
                                                                      picking tickets to a concert.
                                                                      Don't tell me what you think is
                                                                      best. Show the floor plan with
                                                                      seats and show me which are
                                                                      still available. Then let me
                                                                      click on the seats I want.
                                                                      Other nonTicketmaster venues
                                                                      do it, so it's possible. Spend
                                                                      some of the money you gouge
                                                                      us for and install that method.
                                                                      This is the 21st Century after
                                                                      all.
                                                                      3. Your information is not
                                                                      consistent. I typed in the
                                                                      name of the event I wanted
                                                                      and one of your pages said




                                     Did not see anything I wanted
                                     to attend.

                                     tickets not available
                                     The show that I wanted is sold
                                     out.




ForeSee Results, Inc. Confidential                      401                        Satisfaction Performance Report
Date Created: 04/01/2010


                                                                                  Yes, this survey is about the
                                                                                  site, I expected a survey about
                                                                                  Ticketmaster. The service
                                                                            MGM   sucks!



                                              website stated no tickets
                                              although event has not sold
                                              out, for today day of event

                                     comdey




                                              Tickets not available in my
                                              preferred locations

                                                                                  I will NEVER buy again from
                                                                                  TicketMaster if I can help it. It
                                                                                  took over an hour of frustration
                                                                                  trying to figure it out. Must
                                                                                  have been set up for geeks,
                                                                                  not humans. prefer the ability
                                                                                  to talk to a human, not go
                                                                                  through phone jail and still not
                                                                                  get results. bottom line, super
                                                                                  negative experience affects
                                                                                  the whole experience of this
                                                                                  purchase. will not use
                                                                                  ticketmaster if it can be
                                                                                  helped. you need a phone
                                                                                  person to be available!!!!!!!!!!!


                                              timing of event
                                                                                  HAD TROUBLE GETTING
                                                                                  TICKETS UP TO PRINT A
                                                                                  RECEIPT CAME UP TO
                                                                                  PRINT BUT NO TICKETS




ForeSee Results, Inc. Confidential                                402                           Satisfaction Performance Report
Date Created: 04/01/2010


                                     My experience with
                                     Ticketmaster is that you don't
                                     necessarily get the best tickets
                                     by being "first in line." I have
                                     X'd out and tried again and
                                     gotten better seats than the
                                     ones first offered to me by
                                     ticketmaster. This is
                                     frustrating. I wish I could be
                                     offered what is available, and
                                     let me make a choice. I was
                                     on as fast as possible to get
                                     Bruce Springsteen tickets
                                     months in advance. I took the
                                     first tickets offered by
                                     ticketmaster. I bought them
                                     on the first date of sale.
                                     Waited for months to see him,
                                     then got there, and the couple
                                     sitting next to me, 2 seats
                                     closer to the stage had gotten
                                     them from ticketmaster 2 days
                                     before the show. This isn't
                                     right, and again, it frustrates
                                     me.




                                                                        The venue where the event is
                                                                        being held
                                     not good site



                                     only lower priced tickets were
                                     available. not good seats




ForeSee Results, Inc. Confidential                       403                                           Satisfaction Performance Report
Date Created: 04/01/2010




                                     Price range was not available
                                     and not able to click options to
                                     continue




                                                                        The fact that my tickets will not
                                                                        be sent out until 5 business
                                                                        days before the concert is not
                                                                        good because I live in Florida
                                                                        and I'm leaving Florida June 5
                                                                        and that is cutting it very close
                                                                        for delivery and the fact that I
                                                                        didn't know that until after I
                                                                        had made my delivery
                                                                        selection. I ordered tickets for
                                                                        both june 11 and 12, and I
                                                                        would like to know is there any
                                                                        way I can change the delivery
                                                                        for june 12 to the ticket fast
                                                                        instead of by mail? If so my e-
                                                                        mail address is
                                                                        delores.johnson95@yahoo.co
                                                                        m. These concerts are very
                                                                        important to me and I would
                                                                        hate for my tickets not to get to
                                                                        me on time. Please if you can
                                                                        send the june 12th tickets to
                                                                        me sooner or send them by e-
                                                                        mail and I could print them
                                                                        both out before I leave Florida.
                                                                        Your help in this matter would
                                                                        be greatly appreciated.
                                     unable to choose seating i
comedy                               prefer
                                     yhour website didn't allow me
                                     enough time and logged me
                                     off




ForeSee Results, Inc. Confidential                       404                          Satisfaction Performance Report
Date Created: 04/01/2010




                                     No options were presented for
                                     what I needed to be done.
                                     Tickets go on sale tomorrow

                                     prices cheaper through
                                     university
                                     I could not locate satisfactory
                                     tickets.




                                                                       disney on ice   wanted a closer seat

                                                                                       yeah, delivery charges and
                                                                                       service fees are rediculous.
                                                                                       Your monopoly of the industry
                                                                                       is rediculous. Your jsut lucky
                                                                                       we are all slaves to your
                                                                                       service with the price of gas
                                                                                       being high and the distances
                                                                                       to get to venue box offices
                                                                                       being further then the
                                                                                       computer....i hate you
                                                                                       ticketmaster. but im just a
                                                                                       slave so who really cares who
                                                                                       even reads this shit. Give me
                                                                                       lifetime free tickets to any even
                                                                                       front row if you really care and
                                                                                       really read this shit :)

                                     No American Express Card

                                                                                       survey to long




ForeSee Results, Inc. Confidential                        405                                        Satisfaction Performance Report
Date Created: 04/01/2010


                                                                                            Wouldn't offer a variety of
                                                                                            tickets - i had to settle for the
                                                                                            ticket they offered when the
                                                                                            computer wouldn't offer any
                                                                                            others - only find out later that
                                                                                            there were better seats avail -
                                                                                            very upset



                                                                                            there is tickets for my favorite
                                                                                            concert while other said they
                                                                                            were sold out
                                                                                            I can purchase tickets well in
                                                                                            advance of the event date
                                                                      the wiggles website
                                     Nothing i likes was playing in
                                     Kentucky or West Virginia



                                     NO TICKETS AVAILABLE




                                                                                            too pricey! Every click adds a
                                                                                            fee!!
                                     I was emailed an offer code
                                     from the Devils. When I
                                     clicked on the link, there was
                                     nowhere to enter the offer
                                     code. I called customer
                                     service and they were unable
                                     to help me.
                                                                                            It should be free to print the
                                                                                            tickets myself.


                                                                                            the clock made me rush a little
                                     no tickets available for
                                     nickleback




ForeSee Results, Inc. Confidential                        406                                             Satisfaction Performance Report
Date Created: 04/01/2010




                                     you tell me your site is a joke
                                                                             The first seats offered were
                                                                             really quite bad - far end of
                                                                             row which woukld give poor
                                                                             view of stage. Later seats
                                                                             offered were centre of row -
                                                                             much better view. This often
                                                                             happens.
                                                                       aaa

                                     no more games for this time
                                     unorganized website




                                     no good seating left



                                     only single seats available and
                                     we have a group of 3


Larry The Cable Guy

                                     When I clicked on "print
                                     tickets", nothing happened
Joel Osteen


                                     eventy sold out


                                     On sale date not posted...
                                     Only presale date.




ForeSee Results, Inc. Confidential                          407                           Satisfaction Performance Report
Date Created: 04/01/2010




                                     Because I dont live in the US
                                     and although I am a registered
                                     user and always buy by
                                     phone, the site never allows
                                     me to buy or prompts my
                                     account information instead of
                                     having me fill it all again.



                                     couldn't find next months
                                     home game

                                     was unable to get get tickets
                                     for first choice show - tickets
                                     were unavailable




ForeSee Results, Inc. Confidential                        408          Satisfaction Performance Report
Date Created: 04/01/2010




                                     no tickets
Comedy show                                                  Mohegan sun
                                     search found nothing




ForeSee Results, Inc. Confidential                     409                 Satisfaction Performance Report
Date Created: 04/01/2010




                                     On an earlier visit today, the
                                     sent password would not allow
                                     me to check-in; kept telling me
                                     it was not valid, a new code
                                     was sent, I re-entered the site,
                                     used the new code word,
                                     again kept out. Tried to
                                     request new password, was
                                     told one already sent; this
                                     went on and on. Finally had to
                                     use another email address to
                                     get my tickets. When I use
                                     Ticketmaster, I don't want
                                     tickets in Milwaukee, I want
                                     them in New York. What I
                                     always get in Milwaukee info.
                                     Typed in "Lend Me a Tenor"
                                     and it told me that there were
                                     no performances in
                                     Milwaukee. I typed in New
                                     York with the title and still got
                                     Milwaukee. Used the left
                                     column for New York- no
                                     success. Still Milwaukee.
                                     Very frustrating.                    I will use it reluctantly.

                                     difficulty locating the tickets on
                                     the site... not listed on
                                     calender eventhough tickets
                                     have been on sale for 3 weeks
                                     and the show is not sold out.

                                     can't find the info that I need.




                                     Could not find the special offer
                                     code box




ForeSee Results, Inc. Confidential                         410                           Satisfaction Performance Report
Date Created: 04/01/2010


                                     looking for a concert of jenny
                                     rivera




                                     couldn't find billy elliott show




                                                                        Get rid of the clock and the
                                                                        two words that need to be
                                                                        typed in separately. Set up a
                                                                        mechanism where you can
                                                                        modify amount of tickets
                                                                        purchased. I lost really good
                                                                        seats because I was unable to
                                                                        edit the number of tickets.

                                     Site says tickets are available,
                                     when I went to choose tickets,
                                     no ticket selection appeared.
                                     Tried several times. Very
                                     disapointed
                                                                        no
                                     I can't seem to find tickets in
                                     my price range for the Elton
                                     John Concert in Reading Pa.
                                     Someone must be getting
                                     tickets because I see them for
                                     sale on e-bay.
                                     incomplete data




ForeSee Results, Inc. Confidential                         411                      Satisfaction Performance Report
Date Created: 04/01/2010




                                                                        this survey is too long
                                     Seems like all of the tickets go
                                     to scalpers as soon as they
                                     are available or before.



                                                                        my search results wouldn't
                                                                        load so i had to link from
                                                                        another site




                                                                        I would like to see more than
                                                                        one choice at a time or have
                                                                        the option to compare dates
                                                                        with tickets available on
                                                                        several dates at once.
                                     could not learn when the
                                     team's game I want to attend
                                     is scheduled




ForeSee Results, Inc. Confidential                       412                          Satisfaction Performance Report
Date Created: 04/01/2010




ForeSee Results, Inc. Confidential   413   Satisfaction Performance Report
Date Created: 04/01/2010




                                     international concerts, don't
                                     know any n u have no pre view
                                     pain for listining to their music,
                                     no way to find out if its
                                     something i wld like or not, so
                                     I'll wait till I am abroad n use
                                     each countrys ticket counter.
                                     Thx anyways. also did try to
                                     sign up for notify me of
                                     upcomming concerts but u
                                     lock me in to my home area
                                     with my zip code, I travel alot,
                                     so that feature was useless to
                                     me.




                                     did not find event (Reba) listed




ForeSee Results, Inc. Confidential                        414             Satisfaction Performance Report
Date Created: 04/01/2010


                                     No dates for the concert I
                                     wanted or tickets yet. But no
                                     info of when or where etc.

                                     COULDNT FIND THE EVENT
                                     BUT I DONT KNOW THE
                                     EXACT NAME OF THE
                                     EVENT ONLY THAT IT HAS
                                     TO DO WITH MOTORBIKES

                                                                                                    frustrating



                                                                                                  It took a long time (several
                                                                                                  days)for me to be able to print
                                                                                                  my tickets. That was my only
                                                                      Brooks and Dunn Fan website complaint.

                                                                      sasquatch website
                                     sold out
                                     Site never really told me that
                                     no tickets were available, but
                                     just said "no matches for my
                                     search."
                                     the july 11, 2010 pat benetar
                                     concert wasn't listed so
                                     couldn't get 2 tickets




                                     Couldnt find my debit card to
                                     purchase tickets
                                                                      hullabaloufest.com




ForeSee Results, Inc. Confidential                       415                                                      Satisfaction Performance Report
Date Created: 04/01/2010




comedy
                                                                                                           Ticketmaster is an absolute rip-
                                                                                                           off. Your convenience fees
                                                                                                           are a joke.




                                                                       Did find the tickets for the date
                                                                       that i wanted




                                                                       I could not compare best seats
                                                                       over the range of dates the
                                                                       play was offered.
                                                                       I wanted to buy tickets to the
                                                                       University of Dayton NIT
                                                                       basketball game on March 17.
                                                                       I found it difficult to find NIT
                                                                       tickets (but not NCAA
                                                                       playoffs). Also, the tickets
                                                                       available were not very good,
                                                                       though it is obvious the good
                                                                       tickets are not sold out.


                                                                       result were not presented, just
                                                                       kept saying .... LOADING .....
                                     Eagle Band tickets for my
                                     sister in Everett, Wa. but they
                                     are sold out.                     tiskets are sold out.


ForeSee Results, Inc. Confidential                                                             416                      Satisfaction Performance Report
Date Created: 04/01/2010




wwe                                                                    its all good




                                     tickets not yet on sale




                                     would not finish my order and
                                     could not get seats back that i
                                     looked at two seconds ago




ForeSee Results, Inc. Confidential                        417                         Satisfaction Performance Report
Date Created: 04/01/2010




                                     TICKETS HAVE TOO MANY
                                     AD ONS I WANT TO CHECK
                                     OUT THE PHONE IN SITE IF
                                     IT IS CHEAPER. TOTAL
                                     COST OF HANDLING $37.89
                                     WAY TOO MUCH.
                                     There were no tickets
                                     available for the event I
                                     wanted to attend.


                                     don't have a listing for the
                                     event....george strait at the
                                     alamodome....tickets go on
                                     sale 03/27/2010..just looking
                                     for prices



                                     unable to reset password

                                     There wasn't a diversity of
                                     events representing the
                                     diversity of events (or a
                                     diversity of price points) that
                                     go on in my area so I've
                                     decided to finish my search
                                     elsewhere.

                                                                       family discount




ForeSee Results, Inc. Confidential                        418                       Satisfaction Performance Report
Date Created: 04/01/2010


                                     couldnt decided on best
                                     seating area for my young
                                     grandaughter to have the best
                                     view as she is only six years
                                     old.




                                     Yesterday I purchased two
                                     tickets, today my friend said
                                     she wants to go too. There
                                     was NO WAY that I could
                                     figure out to see if another
                                     seat was available next to the
                                     seats I purchased yesterday.
                                     the tickets were not available
                                     yet.




ForeSee Results, Inc. Confidential                       419          Satisfaction Performance Report
Date Created: 04/01/2010




                                           There is too much text on the
                                           pages in Ticketek. ALso when
                                           a link is clicked on it opens a
                                           list of dates that aren't always
                                           relevant - and are too long and
                                           confusing in the middle of the
                                           page. It is difficult to find what
COmedy festival tickets                    you need.




see ron white in concert.
probably would be under arts
& theatre
                                           no




ForeSee Results, Inc. Confidential   420                 Satisfaction Performance Report
Date Created: 04/01/2010




                                     It was too difficult to find
                                     events happening this
                                     summer.



                                                                                    I'd like to purchase tickets
                                                                                    directly from Nokia Theater
                                                                                    and not have to deal with you,
                                                                                    the middleman. I was pissed
                                                                                    that I was forced to create an
                                                                                    account with you, which
                                                                                    means of course, tons of
                                                                                    spamming email from you in
                                                                    google search   the future.




                                     the site would not load
                                                                                    Do not appreciate paying to
                                                                                    print out my tickets!



                                     seat availability...

                                                                                    even if u click beast available,
                                                                                    it doesn't give you best...
                                                                                    sometimes i try multiple times
                                                                                    before i buy. There gotta be a
                                                                                    better way to prevent other
                                                                                    sources from buying other
                                                                    Facebook        tickets and screwing the fans.




ForeSee Results, Inc. Confidential                          421                                   Satisfaction Performance Report
Date Created: 04/01/2010




                                     I was trying to purchase tickets
                                     for St Kilda vs Essendon and
                                     got confused with where to go

                                     was looking for tickets for the
                                     adelaide event of supafest,
                                     only interstate venues came
                                     up
                                     Dates


                                                                         Coachella: 3 Day Pass (Friday-
                                                                         Sunday) on April 15, 2010




                                                                         HOW CAN I RE-PRINT
                                                                         OTHER ORDER???



                                                                         no




                                                                         THE WORD INPUT WAS
                                                                         CONFUSING AND VISA
                                                                         CHECKING FORCES THE
                                                                         USE OF MASTERCARD

                                     kind of tickets I was looking for
                                     aren't available




ForeSee Results, Inc. Confidential                        422                        Satisfaction Performance Report
Date Created: 04/01/2010




                                              I guess it was sold out, but I
                                              was left unclear.

                                              1 minute after the on sale
                                              time, Madison Square Garden
                                              was allegedly sold out for this
                                              event (but the scalpers got
                                              their share of tickets!)




                                              Too Complicated,


                                     Comedy   no tickets available

                                              Presale sound out - general
                                              sale not yet available. Can not
                                              set up notifications of sale for
                                              artist I am interested in.
                                              Tickets are not yet available




ForeSee Results, Inc. Confidential                                   423         Satisfaction Performance Report
Date Created: 04/01/2010


                                                                       I didn't think the convenience
                                                                       fee was very convenient.



                                                                       I was upset that the clock
                                                                       didn't give me sufficient time to
                                                                       enter my card info and I lost
                                                                       the better tickets.
                                     to long of time to find when
                                     and if I could get any tickets
                                     for TUT on Sun 21
                                     2010
                                                                       I feel if we are print are own
                                                                       ticket we should not be charge
                                                                       for it.




                                     couldn't get through the
                                     password delima.



                                                                       credit card purchase was
                                                                       weird with an additional
                                     issues with my credit card        approval cycle that didn't work


                                     trying to find tickets for high
                                     school tournament in
                                     Charleston WV
                                     I wanted a specific section and
                                     could not navigate to it the
                                     site kept recomending other
                                     sections but i was hoping to
                                     view specific seats in a
                                     specific section.

                                                                       Like to select by date if
                                                                       possible.




ForeSee Results, Inc. Confidential                        424                        Satisfaction Performance Report
Date Created: 04/01/2010




                                     Because it sold out.
                                     Tickets not yet on sale!



                                     tickets not on sale yet
                                     Not on sale yet




                                     Could not narrow search
                                     results very well. I wanted to
                                     browse for concerts and had
                                     trouble.




Stars On Ice
                                                                      tm   too many charges




                                                                           The add on fees are
                                                                           ridiculously expensive.
                                     no more tickets available for
                                     date we had so our friend go.


                                     sold out show




ForeSee Results, Inc. Confidential                        425                           Satisfaction Performance Report
Date Created: 04/01/2010




                                                                        I think your web-site is totally
                                                                        user friendly and you provide
                                                                        an excellent variety of events.
                                                                        The print ticketfast is great. I
                                                                        purchase many tickets for
                                                                        family events using this option.
                                                                        Thank you!



                                                                        map was too small to see, yes
                                                                        there was the magnifying glass
                                                                        but it was cumbersome


                                     availability




                                     Tickets were eather not for sail
                                     yet or sold out




                                     tickets all sold out


ForeSee Results, Inc. Confidential                          426                      Satisfaction Performance Report
Date Created: 04/01/2010




                                     could not find in VA.




                                     no tickets available at any
                                     price ???
                                                                                               Eliminate Captcha for
                                                                       http://www.ilike.com/   registered members!!
                                     Tickets sold out in less than 2
                                     minutes




ForeSee Results, Inc. Confidential                       427                                                Satisfaction Performance Report
Date Created: 04/01/2010




                                     At 10:00 AM Sharp, attemped
                                     to buy Lady Gaga tickets for
                                     the Staples Center in Los
                                     Angeles. I kept getting the
                                     Sorry message. I never was
                                     able to get in the site to buy all
                                     of the tickets I wanted. I'm
                                     NOT a happy camper today!
                                     The tickets I wanted to buy are
                                     now on sale at scalpers sites
                                     and e-bay for outrages prices.
                                     I've been a devoted customer,
                                     by purchasing tickets from
                                     Ticketmaster for more that 25
                                     years, and "THIS" is the
                                     treatment I receive. I'm
                                     extremely disappointed in
                                     Ticketmaster @ this time.
                                                                          GOPSUSPORTS.COM

                                     still looking

                                                                                            No




                                     Could not find tickets




                                     tickets not on sale yet.



                                     Tickets sold out for what I was
                                     looking for.




ForeSee Results, Inc. Confidential                         428                                   Satisfaction Performance Report
Date Created: 04/01/2010


                                     Because I specifically was
                                     serching for the Ringling Bros
                                     circus tickets for Saturday
                                     March 27, 2010 & there were
                                     none available. =)


                                     couldnt find how



                                     no way to complain or
                                     investigate a potential fraud or
                                     problem - i didn't order any
                                     tickets but you keep sending
                                     me emails thanking me for my
                                     order




                                                                        I wanted my tickets mailed to
                                                                        me but this was not an option.




                                                                        not enough low range options.
                                                                        I didn't like that they were on
                                                                        presale and by the time the
                                                                        general public can purchase
                                                                        them the good ones are gone


ForeSee Results, Inc. Confidential                        429                        Satisfaction Performance Report
Date Created: 04/01/2010




                                                                                         Description of the tichets and
                                                                                         their benefits




                                     Not on sale until Friday, & no
                                     pre-sale info listed!


                                     sold out
                                     had not decided whether I
                                     want to go to the event




                                     not ready to buy


                                                                      fordstheater.com   no




                                                                                         Once one has selected a date
                                                                                         and searched for tickets, one
                                                                                         cannot get back to select
                                                                                         another date using the back
                                                                                         button on most browsers.
                                                                                         Have to close tab if able to get
                                                                                         back to listing of multiple
                                                                                         dates.




ForeSee Results, Inc. Confidential                       430                                           Satisfaction Performance Report
Date Created: 04/01/2010




                                     I was after French Open Ticket
                                     Agents connected to
                                     Ticketmaster.




                                                                      changing of password was a
                                                                      huge hassle, changed
                                                                      password, but it didn't take
                                                                      and had to use the temp
                                                                      password twice and change
                                                                      my password twice, was
                                                                      kicked out twice because of
                                                                      your stupid clock, pain in the
                                                                      ass

                                                                      This survey is quite funny....
                                                                      where else am I going to get
                                                                      tickets. What sucks is that the
                                                                      "best available" is not what
                                                                      you get and that SUCKS. I got
                                                                      way better tickets 30 minutes
                                                                      after I purchased one set of
                                                                      tickets that were supposed to
                                                                      be "best available" I don't like
                                                                      that. When I request best
                                                                      available that's what I want. I
                                                                      used another ticket service to
                                                                      get tickets to a show at
                                                                      Colonial Life Center in
                                                                      Columbia S.C. Much better
                                                                      experience. At least ya'll took
                                                                      the time to ask.

                                                                      MR




ForeSee Results, Inc. Confidential                      431                         Satisfaction Performance Report
Date Created: 04/01/2010




                                                                                 I see no apparent reason for
                                                                                 charging me extra money in
                                                                                 order to get my tickets by
                                                                                 email. I see no apparent
                                                                                 reason for charging me extra
                                                                                 money for late ticket insurance
                                                                                 or limiting in to 30 days. in one
                                                                       timeout   word: overpriced.

                                     no availability

                                     it says American zip code
                                     only...




                                     I've wasted hours
                                     reconstructing my "favorites"
                                     that keep disappearing. This
                                     has caused me to miss an
                                     event

                                                                                 Too long to email my new
                                                                                 password

                                     I could never buy there. I have
                                     mac system, and your system
                                     does not give me options to
                                     purchase, the system only
                                     imposes without alternative
                                     location or price

                                     the links I was interested in
                                     were unavailable at this time

                                                                                 Map seating needs to improve




ForeSee Results, Inc. Confidential                       432                                   Satisfaction Performance Report
Date Created: 04/01/2010




                                     the VIP tickets would not show
                                     up, and there was little to no
                                     information for the event.


                                     could not get a representive
                                     No tickets available even
                                     though site lists ticket
                                     available
                                     I wanted to find when tickets
                                     went on sale for a
                                     performance and it wasn't
                                     listed.




                                     Not coming to my city.


                                                                        bvmbvcmbcbcm



                                     Your site did not give me the
                                     option to get the best available
                                     seats so none showed up




ForeSee Results, Inc. Confidential                       433                     Satisfaction Performance Report
Date Created: 04/01/2010


                                                                                                     $12 "convenience" fee per
                                                                                                     ticket? That was nothing less
                                                                                                     than insulting. F'you. And the
                                                                                                     last time I purchased tickets I
                                                                                                     had to delete that email
                                                                                                     address because you
                                                                       http://progpowerusa.com/xi/   spammed it so hard.



                                     not able to choose what
                                     section i wanted to sit in site
                                     only gives you crap seating
                                     choices




ForeSee Results, Inc. Confidential                        434                                                      Satisfaction Performance Report
Date Created: 04/01/2010




                                     Found out event had
                                     paperless ticket delivery. Will
                                     not attend such an event.
                                     this sux i cant get tix wtf


larry the cable guy
                                     couldn't get new credit card
                                     details to work on site,
                                     eventually called to make a
                                     phone booking



                                     couldnt see seat #s. cldnt see
                                     seats avbl.
                                     Could not find the musical
                                     from which I received the link
                                     to the site.




                                     No good seats left.




ForeSee Results, Inc. Confidential                         435         Satisfaction Performance Report
Date Created: 04/01/2010




                                     after seclecting purchae
                                     tickets for the event i wanted i
                                     got only a blank screen




                                     tickets not available unless I
                                     pay too much to sit too far
                                     away
                                                                        I would have liked to print my
                                                                        tickets and could not




                                     I kept getting the same
                                     message...nothing matched
                                     my search in tickets




ForeSee Results, Inc. Confidential                        436                        Satisfaction Performance Report
Date Created: 04/01/2010


                                     site would not come up for me
                                     to request tickets
                                                                      n/a




                                                                      I needed 2 tickets and i had to
                                                                      buy them in different row
                                                                      because it does not give you a
                                                                      chance to chose all the vacant
                                                                      seats, like we used to do in a
                                                                      ticketmaster store.




                                     becuse yall suck
                                     says tickets not available for
                                     some unknown reason




ForeSee Results, Inc. Confidential                        437                      Satisfaction Performance Report
Date Created: 04/01/2010




                                     No comedians were
                                     performing in the Denver area,
                                     except one that I didn't want to
                                     see.
                                     Becuase there are no tickets
                                     available and each time i
                                     select a date i have to go
                                     through the long process each
                                     time so i gave up after three
Comedy Peter Kay                     date choices.


                                     to hard to find locations with
                                     only 2 tickets having to keep
                                     going back thru search
                                     process




                                     Website kept coming up with
                                     error message.


ForeSee Results, Inc. Confidential                        438           Satisfaction Performance Report
Date Created: 04/01/2010


                                     I am becoming frustrated not
                                     knowing when Lady GaGa
                                     tickets become available for
                                     sale for her tour stop in St.
                                     Louis on July 17, 2010.




                                     The events that I was looking
                                     for were not available in my
                                     area.
                                                                     lower the additional charges.
                                                                     How hard is it to print a ticket
                                                                     and mail it. Should be free.
                                                                     Let others compete with
                                                                     Ticketmaster.




ForeSee Results, Inc. Confidential                       439                       Satisfaction Performance Report
Date Created: 04/01/2010


                                     ICAN;T GET ON THE SITE TO
MO NIQUE SHOW AT THE                 GET MY TICKET THAT I
LAKE FRONT ARENA                     PURCHASE.

                                                                                  OK, IT IS VERY GOOD
                                                                                  I was forced to purchase a fan
                                                                                  club membership because I
                                                                                  couldn't figure out how to get it
                                                                                  off the bill.
rock concerts                        get back to me




                                     because it was costing more
                                     money to them on website
                                     then it would cost just to drive
                                     to terre haute and get them




                                     I need 10 tickets for around
                                     $115.00
                                                                                  I hate ticketmaster and wish
                                                                                  there was an alternative to
                                                                                  make your rip off charges
                                                                        Jambase   more competetive
                                     not avail




ForeSee Results, Inc. Confidential                        440                                   Satisfaction Performance Report
Date Created: 04/01/2010




                                     ticketmaster sucks dick. there
                                     is nio way of figuring out
                                     what's going wrong when it
                                     doesn't work. it says
                                     something about a wrong
                                     password but i was in my
                                     account using the correct
                                     password




                                     Could not find the phone
                                     number to call for tickets
                                     MC verify continuously
                                     bounced us back so that we
                                     were never charged for the
                                     tickets.


                                     Tickets not on sale yet

                                     no events that were interesting
                                     in my area.




                                     didn't qualify for presale, just
                                     wanted to purchase not have
                                     to join




ForeSee Results, Inc. Confidential                        441           Satisfaction Performance Report
Date Created: 04/01/2010


                                                                                             Have tickets available by best
                                                                                             price, not just date. You can
                                                                                             do both




                                     kept getting certificate errors
                                     while trying to verify credit card
                                     - not sure why because I have
                                     bought tickets on line before
                                     tickets not available for sell

                                     first it wouldnt accpt password,
                                     got new one, it woudnt accpt
                                     that one, then wanted my
                                     credit card number! HA! I'm
                                     done here!

                                     tickets not on sale yet


                                                                                             Process of using "Resend" to
                                                                                             check other dates and ticket
                                                                                             options is cumbersome.....to
                                                                                             many clicks and restarts


                                                                                             When click "Enter", your
                                                                                             website would look like it's
                                                                                             "continually processing". Got
                                                                                             tired of it, hit the back button,
                                                                                             and my transaction step(s)
                                                                          chicagobulls.com   were completed.



                                     Because you merged with Live
                                     Nation and they dont say the
                                     Ticket prices prior to going on
                                     sale and you dont show thier
                                     events on your site now.




ForeSee Results, Inc. Confidential                        442                                               Satisfaction Performance Report
Date Created: 04/01/2010




                                                              The credit card for our
                                                              Ticketmaster acct. is in my
                                                              husband's name. Since the
                                                              only available option for tickets
                                                              was paperless ticketing, it
                                                              seems that he will have to go
                                                              to the arena with me, show
                                                              HIS picture ID along with HIS
                                                              credit card in order for my
                                                              daughter and I to get into the
                                                              concert. This is really
                                                              inconvenient. I know that it is
                                                              a security measure, but
                                                              inconvenient. Is there
                                                              anything else I can do about
                                                              it? Perhaps bring his ID with
                                                              me, along with my own, since
                                                              the addresses match??
                                                              timdevore@centurytel.net
                                     not on sale yet
                                     not on sale yet

                                     Loking fo The Heights


                                                              seat selection sucked




ForeSee Results, Inc. Confidential                      443                 Satisfaction Performance Report
Date Created: 04/01/2010




                                     I don't really know why I wasn't
                                     able to process my order on
                                     line, it kept saying time expired
                                     while I was waiting for
                                     processing to be completed.
                                     Tried to find out exactly why
                                     my order could't be processed
                                     $$ was not a factor. Very
                                     disappointed that I wasn't able
                                     to buy tickets for Universal
                                     Soul Circus for my
                                     grandchildren and myself. All
                                     of my grandchildrens' B-days
                                     are this month 25th,28th,29th
                                     and the 31st (March). I have
                                     custody of them and this was
                                     going to be their special day,
                                     as I'm on Social Security and
                                     money is extra tight, but I just
                                     wanted to give them a great
                                     memory, since we haven't
                                     been able to do alot of the
                                     things that they would like to
                                     do, due to our financial
                                     situation and my medical
                                     problems.

                                                                         the clock countdown was a bit
                                                                         intimidating
                                                                         no
                                                                         no -

                                                                         The pages load extremely
                                                                         slow, this is annoying; when
                                                                         you get to the purchase
                                                                         section then they load quickly.

                                     event is in Syracuse NY but I
                                     live in Canada and was unable
                                     to complete order even on
                                     Canadian site


                                     my card could not verify.


ForeSee Results, Inc. Confidential                        444                         Satisfaction Performance Report
Date Created: 04/01/2010




                                     ticketing system down
                                                                     I Have been a ticketmaster
                                                                     member for more then a few
                                                                     years and have seen many
                                                                     many shows, never had any
                                                                     problems getting into a
                                                                     concert, however paperless
                                                                     tickets worries me because I
                                                                     share the account with my
                                                                     family, I used a card that
                                                                     doesnt have my name. Now I
                                                                     hear that my party may not be
                                                                     allowed into the show I just
                                                                     bought, since my first name
                                                                     isnt the same as the credit
                                                                     card. I have been a loyal
                                                                     customer for years and the
                                                                     fact that I have worries about
                                                                     getting into a show bothers
                                                                     me.
                                     Band I was looking for is not
                                     on tour.



                                     not enough funds




ForeSee Results, Inc. Confidential                       445                      Satisfaction Performance Report
Date Created: 04/01/2010




                                     George Strait tickets go on
                                     sale later in March and I want
                                     the best of the best seats.
                                     Checking dates Then will
                                     choose event
                                     Wish I knew. Called the
                                     phone number but there is
                                     never a person to talk to.
                                     not available for the date and
                                     number of tickets required

                                     System too slow. Sold out.


                                     NO seats




                                                                      Almost always frustrating as
                                                                      tickets are not available even
                                                                      when you log in at the time
                                                                      they start being released for
                                                                      sale...not only this concert, but
                                                                      any that I have purchased
                                     Ticket selection was poor        tickets for from ticketmaster
                                     keep getting not found



                                     Seats I wanted were sold out
                                     as usual




ForeSee Results, Inc. Confidential                       446                        Satisfaction Performance Report
Date Created: 04/01/2010




                                                                         YANKEES.COM




                                     tried to print tickets, site down

                                                                                       IT was not easy to find out the
                                                                                       locations of your store venues.

                                     It was impossible to get tickets
                                     to the lady gaga shows at
                                     MSG despite logging on at
                                     10:00 AM. Ticketmaster
                                     needs to be doing more to
                                     combat scalper bots.
                                     Sold Out I guess!!! :(


                                                                                       It'd be nice to be able to find
                                                                                       specific seats instead of only
                                                                                       either accepting or declining
                                                                                       whatever seat is being offered.




                                     Couldn't get tickets for wicked




                                     NO




ForeSee Results, Inc. Confidential                         447                                      Satisfaction Performance Report
Date Created: 04/01/2010




                                                                                        Four different show days went
                                                                                        on sale at the same time. I
                                     There weren't very many good                       wish the times were
                                     tickets for sale.            rickspringfield.com   staggered.




                                     The site timed me out. Didn't
                                     give me enough time to
                                     choose the seat I wanted
                                     sold out

                                     I wasn't able to return to the
                                     proper search page-
                                     every time the tickets came up
                                     and I wanted to look for
                                     OTHER tickets (my husband
                                     needs an aisle seat) I had to
                                     go back to square one, typing
                                     in the date, code, secret word,
                                     etc.
                                     Too tedious!! This website is
                                     really not user friendly.

                                     BECAUSE I HAD TO KEEP
                                     LOOKING FOREVER AND I
                                     JUST WENT TO AN OUTHER
                                     SITE THAT WAS WAY
A CONCERT                            CHEPPER AND FASTER .. ..

                                     I got tickets, but not the ones I
                                     wanted and should have had
                                     because I chose them, but                          I should have had the first set
                                     your site gave me to other                         of tickets that I chose, instead
                                     tickets MUCH further back                          of the ones your site gave me
                                     when I clicked to go to the next                   when I clicked to go to the next
                                     page!                                              page!




ForeSee Results, Inc. Confidential                        448                                        Satisfaction Performance Report
Date Created: 04/01/2010




                                     I couldn't find tickets to the
                                     event I was looking for here. I
                                     got a message at the end
                                     saying there may be other
                                     tickets to the event available
                                     but if there were here I couldnt
                                     find them!




                                     no tickets that I was looking
Jeff Dunham                          for.

                                                                        help with how the stage will be
                                                                        set up so we can make
                                                                        educated decision on seating.




                                     because it told me my tickets
                                     wher not found ell how do i
                                     find my tickets
                                     When I tried to buy tickets, it
                                     said there were no tickets
                                     available for my selection,
                                     even though I had selected
                                     tickets for any price. It would
                                     be more helpful if Ticketmaster
                                     said whether the event was
                                     sold out.


ForeSee Results, Inc. Confidential                       449                         Satisfaction Performance Report
Date Created: 04/01/2010




                                                                                 give me updates on upcoming
                                                                                 concerts i don't want to know
                                                                                 that lady gaga concert was on
                                                                                 sale from my friend through
                                                                                 myspace come on, i didn't
                                                                                 even get an email of the
                                                                                 upcoming concert. Give
                                                                                 members like me that get
                                                                                 upcoming concert dates first
                                                                                 dibs on tickets just like u give
                                                                                 specific credit card companies.
                                                                                 just give me an incentive for
                                                                                 being a loyal customer do like
                                                                                 a frequent flyer program on
                                                                                 concerts and what have for
                                                                       myspace   buying on ticketmaster site.




                                     What I am looking for is not on
                                     this site.




ForeSee Results, Inc. Confidential                       450                                  Satisfaction Performance Report
Date Created: 04/01/2010




                                     Tickets were sold out the
                                     moment they became on sale.
                                     Fucking Sold Out




                                                                                   Charging $2.50 for me to print
                                                                                   my tickets using my own
                                                                                   printer and ink seems
                                                                                   excessively greedy.




                                     too expensive




                                                                     smooth jazz
                                     Didnt give enough time to buy
                                     tikets.




                                                                                   The site is much easier to
                                                                                   navigate than in years past.




ForeSee Results, Inc. Confidential                      451                                     Satisfaction Performance Report
Date Created: 04/01/2010




                                     There was not a sub-section
                                     for what I was searching for.




                                                                      none




                                     Ticketmaster browser slowed
                                     down to a trickle during my
                                     search for Lady GaGa tickets
                                     and I was sold out of 3 shows.




                                                                      would like to eliminate
                                                                      processing fee if i print my own
                                                                      tickets
                                                                      a little more time to purchase
                                                                      the tickets...sometimes it
                                                                      seems like the clock goes
                                                                      really fast.




ForeSee Results, Inc. Confidential                       452                       Satisfaction Performance Report
Date Created: 04/01/2010




                                     was not able to purchase
                                     conana obrien tickets




                                     My credit card was rejected
                                     repeatedly even though there
                                     is sufficient funds in my
                                     checking account.




                                     no tickets available




ForeSee Results, Inc. Confidential                          453     Satisfaction Performance Report
Date Created: 04/01/2010




                                     though my credit card has
                                     been debited for several
                                     weeks, the site tells me that I
                                     have not purchased any
                                     tickets yet !

                                     There was no tickets

                                     WAS NOT SURE IF IT WAS
                                     THE COMPLETE TOUR OR
                                     ONLY PLACES THAT
                                     TICKETMASTER HAS
                                     RIGHTS TO
                                     TICKETS.WANTED TO SEE
                                     TOUR WAS COMING TO MY
                                     CITY OR TO MY REGION.
                                     tickets not on sale yet




                                     there was no information
                                     regarding my concern


                                     didnt list all venues
                                                                       Not at this time.


                                     can't find American Express
                                     pre-sale




ForeSee Results, Inc. Confidential                           454                     Satisfaction Performance Report
Date Created: 04/01/2010




                                     Front row seats weren't
                                     available
                                     Stupid credit card entry
                                     required. I can't be sure I will
                                     be able to go to a show 4
                                     months away and I am not
                                     going to risk it or give you
                                     extra money to pay for
                                     insurance! This whole thing is
                                     a scam!




                                     lack of availability




                                     Tickets didn't print till I had a
                                     chance to talk to the
                                     representative.




ForeSee Results, Inc. Confidential                          455          Satisfaction Performance Report
Date Created: 04/01/2010




                                                                       Should NOT be charged for
                                                                       printing my own tickets!!! This
                                                                       is a very bad policy & is really
                                                                       bothersome!

                                     they don't have good dates
                                                                       First Time User. I would
                                                                       probably like to take survey
                                                                       again as I use this website
                                                                       more often. I deliver your
                                                                       tickets (Fedex) so I know it
                                                                       must be good : )

                                     did't work as usual




                                     The ticket option kept freezing
                                     up, I restarted my computer
                                     twice and closed out and re-
                                     loaded several times. It
                                     seems that when I would click
                                     to watch the video it would
                                     load the ticket option and
                                     freeze.



                                     Didn't like the selection of
                                     Tickets




                                                                       I kept getting booted, but was
                                                                       trying to access from link I was
                                                                       emailed - it worked when I
                                                                       logged on to the site.
                                                                       need more time on the ticker

comedy




ForeSee Results, Inc. Confidential                         456                       Satisfaction Performance Report
Date Created: 04/01/2010


                                                                                      Interactive Seating of where
                                                                                      you Seated

                                     Because I was trying to get
                                     better seats, I ended up
                                     getting tickets at the 6:30
                                     showing instead of the 3:00
                                     showing I thought I was order
                                     them for. Very disappointed in
                                     the way you have to keep                         I'm very frustrated and upset.
                                     going out to the home page to                    See above note. I ended up
                                     get the dates or time changed.                   with tickets at the 6:30
                                     I just bought tickets for the                    showing and thought I was
                                     circus and had same problems                     ordering for the 3:00 showing

                                     no tickets for sale and no
                                     discount

                                                                                      Both online experiences in the
                                     Site did not recognize my                        last nine days have been very
                                     password (9 days old) or credit                  frustrating. Had to call
                                     card info (submitted 9 days                      Customer Service to buy
                                     ago). I have placed two orders,                  tickets. I'm not getting any
                                     neither of which shows up in                     value for the service charge --
                                     my order history. One order #                    but lucky for Ticketmaster, it's
                                     shows up, but it's not mine,                     the 'only game in town', which
                                     and it will not open so I can                    is why I said I'd be likely to use
                                     see detail.                     Houston Astros   its service again.
                                                                                      have a seat map butten for the
                                                                                      event
                                     I am searching for something
                                     to do in my area on a date not
                                     a specific category and I do
                                     not feel like searching all over
                                     for whats happing today




                                     Your search engine was
                                     extremely poor, and the site
                                     was not user friendly.




ForeSee Results, Inc. Confidential                        457                                       Satisfaction Performance Report
Date Created: 04/01/2010


                                     the tickets i wanted was not
                                     available.


                                     I wanted to get vip tickets but   I wanted to order vip tickets
                                     was very confused about if        site very confusing to
                                     there were any available, and     determine if they are available,
                                     if I could purchase them ended    have not see them ended up
                                     up ordering GA tickets            buying Ga




                                     i do not know


                                     inept service agents
                                                                       Better seating chart!




                                     tickets weren't on sale




ForeSee Results, Inc. Confidential                       458                        Satisfaction Performance Report
Date Created: 04/01/2010




                                               due to an entire concoarse
                                               being held by whomever. its
                                               been an all day event by web
                                               n phone and it hasnt been
                                               positive or satisfactory. no
                                               tickets as of yet where i have
                                               worked a live long day trying to
                                               get.
                                               BECAUSE SCALPER SITES
                                               BOUGHT UP ALL THE
                                               TICKETS BEFORE ANYONE
                                               ELSE COULD GET TO THEM
                                               !

                                               because the seats were sold
                                               out within 1 day....i don't want
                                               to be in the back


                                     WWE Raw
                                               because their chepa tickets
                                               sale fast and then they keep
                                               those of 150+ for vip, gold,
                                               silver, platinum, stone, dirt
                                               sale.




                                               availabilty


ForeSee Results, Inc. Confidential                                  459           Satisfaction Performance Report
Date Created: 04/01/2010




                                     Got frustrated with this site.
                                     no good seats



                                     I do not know. Looked like
                                     there were no tickets avail.
                                     and I know that is not the
                                     case.
                                     the event was not on the
                                     calendar for the venue

                                     could not get tickets i ordered
                                     and paid for printed
                                     tickets say they are on sale,
                                     but not able order tickets to
                                     Buzzfest
                                     I came to the site to find a
                                     show to see in Las Vegas.
                                     While the shows were listed
                                     with dates and times well
                                     enough, the only descriptions I
                                     could find were from user
                                     reviews. I had no idea even
                                     what the premise of the
                                     various shows were. In order
                                     to find out what they were
                                     about, I had to visit other
                                     websites.


                                     Still trying to navigate to
                                     choose a seat




ForeSee Results, Inc. Confidential                         460         Satisfaction Performance Report
Date Created: 04/01/2010




                                     No more tickets left, even
                                     though I started when the
                                     presale on 3/16 started at
                                     10am then again for the public
                                     on 3/20 and there are no
                                     tickets left, but they are
                                     everywhere on other ticket
                                     listing sites. Why does
                                     ticketmaster not do anything to
                                     regulate so actually fans, not
                                     scalpers get the tickets. This
                                     happens so often, ticketmaster
                                     should be ashamed of their
                                     lack of regulation.



                                     Checking to see if any seats
                                     available for Michael Buble for
                                     Staples Center 4/9/10.


                                     Server Maintanance


                                     can't print my ticket and the
                                     event is tomorrow it is terrible.   not very pleaseant, terrible




ForeSee Results, Inc. Confidential                        461                          Satisfaction Performance Report
Date Created: 04/01/2010




                                                                        I'm normally very satisfied with
                                                                        Ticketmaster, however, this
                                                                        morning while I was trying to
                                                                        purchase music tickets I was
                                                                        in the queue waiting to reserve
                                                                        tickets and after I had waited
                                                                        10 minutes, it closed my
                                                                        window and made me begin
                                                                        my search again. I just got fed
                                                                        up and left. I tried back later
                                                                        at night and was able to do
                                                                        what I wanted to, but I would
                                                                        rather have taken care of the
                                                                        tickets this morning like I
                                                                        intended.



                                     wouldn't accept my AFL team
                                     membership number




                                                                        Yes, I should be able to see
                                                                        various ticket options and
                                                                        select among them... every
                                                                        ticket option shown should be
                                                                        with a seating map with the
                                                                        available seats highlighted. A
                                     I was able to purchase 4           really good site would let me
                                     tickets, but upon attempting to    click to select the seats I want
                                     buy 3 more tickets (7 total) I'm   when buying for a "larger"
                                     advised there were no more         party (I'm buying for 7.... tried
                                     tickets for either 3, 2, or 1      to buy 4 tickets together and 3
                                     ticket. That can NOT be            tickets together.... no can
                                     correct.                           do!!!)




ForeSee Results, Inc. Confidential                        462                         Satisfaction Performance Report
Date Created: 04/01/2010


                                                                                         Would like to be able to view
                                                                                         all available seats and select
                                                                                         my own seating. If airlines can
                                                                                         do it when you book a flight,
                                                                                         why not ticketmaster?
                                                                                         Countdown timer made it all
                                                                       NY theatre page   very stressful

                                     Tickets not on sale yet
                                     ticketmaster didn't know the
                                     event was cancelled yet
                                     Every time I search my topic,
                                     nothing comes up... I tried
                                     various different probabilities
                                     but nothing works!!!!!!
                                     HELPPPP!!!! lol
                                     no tickets available




                                     Tickets aren't on sale yet.


                                                                                         Is it the first time I use Will Call
                                                                                         and feel fairly confident that I
                                                                                         wil have saved time and avoid
                                                                                         potential long lines.

                                     artist not at venue
                                     lack of proper links
                                     Because your POS website
                                     refused to accept my email
                                     address or provide my
                                     password I just obtained in
                                     JANUARY 2010

                                     I could not book 5 tickets
                                     because 6 seats were
                                     available




ForeSee Results, Inc. Confidential                        463                                           Satisfaction Performance Report
Date Created: 04/01/2010




supercross                           i dont know




Blue Man Group


                                                                            Seat location, eg where seat
                                                                            numbers start from, left to right
                                                         www.ladygaga.com   or right to left




ForeSee Results, Inc. Confidential                 464                                    Satisfaction Performance Report
Date Created: 04/01/2010




                                     inability to use gift card on
                                     capitals ticket exchange




                                     tickets gone and then too
                                     expensive

                                     Need more information and my
                                     discount code before finalizing




                                     couldnt get website availablity
                                     of tickets

                                     Site would not let me purchase
                                     ANY tickets, VIP, etc..
                                                                                                        no



                                     The performing group I was
                                     looking for was not featured on
                                     the site.
                                                                       http://blogs.myspace.com/inde
                                                                       x.cfm?fuseaction=blog.view&fri
                                                                       endId=1000278930&blogId=53
                                                                       1248297




ForeSee Results, Inc. Confidential                         465                                               Satisfaction Performance Report
Date Created: 04/01/2010




                                                                             Imagine if tax was 50%. Now
                                                                             look at my order; $20 dollar
                                                                             ticket with a $10 fee. I think
                                                                             there's something wrong here




                                                  tickets not on sale yet




                                     strikforce

                                                                             IT WAS FRUSTRATING. I
                                                                             COULD NEVER PULL UP A
                                                                             SEATING CHART
                                                                             seating chart needs to show
                                                                             exactly where the seats are.




ForeSee Results, Inc. Confidential                                     466                Satisfaction Performance Report
Date Created: 04/01/2010




                                           THis is the first time I bought
                                           tickets where Free Mailing
                                           wasn't available. Talk about
                                           ripoffs. Making me PAY to use
                                           my Printer? Or charging $4 for
                                           an envelope on top of the
                                           other fees? Shameful. If you
                                           weren't a monopoly I would
                                           NEVER use the site. Period.
                                           As it was, I chose not to buy
                                           Dave Matthews tix because I
                                           was angry about the new
                                           charge for mailing. Also, if I've
                                           logged in to my account, why
                                           do I have to type in two words?
                                           I understand why you want me
                                           to do so if I haven't logged in,
                                           but once I've signed in you
                                           know who I am.




ForeSee Results, Inc. Confidential   467                 Satisfaction Performance Report
Date Created: 04/01/2010




                                     Not able to personalize options
                                     on search, getting way too
                                     many repeat results, &
                                     confusing and long results. not
                                     able to define seach as I
                                     wanted to.




                                     Sold out Lady Gaga
                                                                       You do not allow enough time
                                                                       in the process. I am a fast
                                                                       typer, and an existing account
                                                                       holder, but barely made it
                                                                       through the process to enter in
                                                                       a new credit card.



                                     Search and navigation sucks!


ForeSee Results, Inc. Confidential                      468                         Satisfaction Performance Report
Date Created: 04/01/2010




                                     There weren't any shows in my
                                     area that I would go see, so it
                                     didn't really happen.
                                                                       because I couldn't remember
                                                                       my password I ran out of time
                                                                       so had to repeat whole
                                                                       process again
                                     ticket not available
                                     TICKETS NOT AVAILABLE
                                     EXCEPT AT SCALPED
                                     PRICES

                                     unable to select the numbers
                                     of places i wanted,, then by
                                     the time it worked, the show
                                     got sold out in 2 minutes.
                                     useless.

                                     No tickets left, should be more
                                     outlets for getting tickets
                                     Not the seats I wanted....




                                     I could not see what seats
                                     were available.




ForeSee Results, Inc. Confidential                       469                        Satisfaction Performance Report
Date Created: 04/01/2010


                                                                        It was easier than expected




                                     Never showed a price for the
                                     ticketsor seat availability(2011
                                     NCAA in Denver).




ForeSee Results, Inc. Confidential                        470                        Satisfaction Performance Report
Date Created: 04/01/2010




                                                    I dislike the that I have to fish
                                                    and wait for tickets.IE Not
                                                    know knowing what's
                                                    available,not know that front
                                                    row seats are available the
                                                    next section over,the delay for
                                                    processing, I did tickets fast a
                                                    few days ago and still they
                                                    have not been processed-so
                                                    no gift for my family member...


                                     ??????




ForeSee Results, Inc. Confidential            471                 Satisfaction Performance Report
Date Created: 04/01/2010




                                                                                               Easier than easy! I NEVER
                                                                                               buy anything on line bc I feel it
                                                                                               is unsafe and not sure how to
                                                                                               navigate through all the
                                                                                               options and menus... I really
                                                                                               was just looking for the
                                                                                               expected price of tickets for a
                                                                                               music event but in SUCH a
                                                                                               fast, easy process tickets are
                                                                                               bought and we are ALL SET! I
                                                                                               will shop here again. I am
                                                                                               VERY impressed with the
                                                                                               ease of use! Thank you!! :)
                                                             The tickets that I want are not
                                                             there.


                                     Universal Soul Circus




                                                             Tickets for Ben Hur not
                                                             available yet


                                                             Tickets are not yet available,
                                                             but I would have like to see
                                                             what the price would be.




ForeSee Results, Inc. Confidential                                               472                         Satisfaction Performance Report
Date Created: 04/01/2010




                                     Little to no information about
                                     supporting acts is available.


                                                                      I love the interactive seating
                                                                      chart!




ForeSee Results, Inc. Confidential                       473                        Satisfaction Performance Report
Date Created: 04/01/2010




                                     Seating charts don't provide
                                     enough detail; convenience
                                     charge too high; site does not
                                     allow me to easily go back to
                                     find other tickets for one
                                     particular event.




                                     unable to find good seats.
                                     same seats kept coming up
                                     again.

                                                                      I wanted to search by multiple
                                                                      dates. Once I select a date
                                                                      and chk for best tkts available.
                                                                      I selected search again, but it
                                                                      did not give me the option to
                                                                      change the date!!!




ForeSee Results, Inc. Confidential                       474                        Satisfaction Performance Report
Date Created: 04/01/2010




                                                                         Could use more time during
                                                                         the purchasing process!

                                     Event sold out or dates not
                                     scheduled for our area...yet.




                                     did not find the tickets i wanted
                                     the seats were not right

                                     tickets not on sale as yet

                                     Not on sale yet

                                     no tickets available



                                                                         More pictures and more
                                                                         deatails in the seating charts
                                     tickets unavailable




                                     no tickets show up when I
                                     want to buy them... doesnt say
                                     event is sold out????




ForeSee Results, Inc. Confidential                          475                        Satisfaction Performance Report
Date Created: 04/01/2010




                                                                                         There was no map or layout of
                                                                                         the venue that this event was
                                                                                         being held. I would have liked
                                                                                         to see that.
                                                                                         Terrible-took forever-if I had
                                                                                         the another choice of getting
                                                                                         tickets I wanted I would have
                                                                                         not used this site
                                                                         Train website




                                     This was my first time trying to
                                     get information from
                                     Ticketmaster re: The Lion King
                                     for a small group of friends. I
                                     found the site quite difficult to
                                     find what I needed to know.
                                     Probably my problem; I just
                                     am not familiar with
                                     Ticketmaster.


                                     nothing good; bands i
                                     searched for had no concerts
                                     near me




ForeSee Results, Inc. Confidential                        476                                         Satisfaction Performance Report
Date Created: 04/01/2010


                                     When purchasing the tickets,
                                     the "best available" option
                                     does not allow you to view
                                     available tickets in the same
                                     price range in adjoining
                                     sections. By calling your
                                     phone agent, I was able to
                                     move one section over for my
                                     event and move up 10 rows in
                                     the section.



                                     I wanted to know if you need a
                                     password for the internet
                                     presale. Had to make a phone
                                     call to get clear answer.
                                                                      I applied for 2011 NCAA
                                                                      Championship tickets & I really
                                                                      hope I get them!!
                                                                      an error message came up
                                                                      about not being able to use
                                                                      amex points saying that
                                                                      something needed to be
                                                                      corrected, and then there was
                                                                      no obvious next step to make
                                                                      the correction



                                     Tickmaster goes into hiding
                                     once the ticket is purchased.
                                     Company is unwilling to help
                                     with problems that might arise
                                     later.




                                     tickets were not yet available




ForeSee Results, Inc. Confidential                       477                       Satisfaction Performance Report
Date Created: 04/01/2010




                                     I bought 2 tickets to Justin
                                     Beiber Aug 4, in Orlando on
                                     March 18 and I still can't print
                                     them out. It says wait 24
                                     hours. It's been 4 days. I'm not
                                     too happy. Mrs. Mullany



                                     concert past already


                                                                        wish i was on tickermaster.ca
                                                                        instead of .com

                                                                        n/a
                                     Did not find any event on a
                                     specific date



                                     Unable to understand seating
                                     charts




                                                                        Tedious! Please make this
                                                                        easier for your users!
                                     Couldn't find the concert I was
                                     interested in.


                                                                        when purchasing footy tickets i
                                                                        would like 2 know wot level i
                                                                        am on, before i purchase...



                                                                        no, great job ticketmaster

                                     site maintenance started




ForeSee Results, Inc. Confidential                       478                         Satisfaction Performance Report
Date Created: 04/01/2010




                                     because the event had special
                                     room and concert deals and
                                     thats what i wanted




                                     you are not selling 2010
                                     earthdance tickets

                                     couln"t find certain dates the
                                     beyond the march month




                                     wouldn't allow me to book
                                     tickets. Always came back with
                                     the same error message.


                                     i don't know how i forggot of
motocross                            old age


                                     Tried to ppurchase tickets and
                                     event and venu were not listed
                                     (NIT Quarter Finals)


                                     fees




ForeSee Results, Inc. Confidential                       479          Satisfaction Performance Report
Date Created: 04/01/2010


                                     it doesn't work - it required a
                                     password to do anything
                                     substantive but doesn't accept
                                     that which i entered. then after
                                     requesting a password it
                                     hasn't sent a new one, and
                                     having tried again it won't let
                                     me as 24 hours have not
                                     passed.

                                     ABYSMAL.
                                                                                                  I bought Download tickets then
                                                                                                  had to had to purchase car
                                                                                                  parks tickets seperately - 2 x
                                                                        download festival.co.uk   postage costs.



                                                                                                  i relly love to use this
                                     Ticketmaster fees were way
                                     too high! I'll buy at box office
                                     instead.




                                     no detailed information on
                                     limited seats and how
wwe                                  restricted it was

                                                                                                  This site should be able to say
                                                                                                  you have one minute before
                                                                                                  this site will close if you wish to
                                                                                                  purchase a ticket.




ForeSee Results, Inc. Confidential                         480                                                   Satisfaction Performance Report
Date Created: 04/01/2010




                                     I want to print my tickets and it
                                     said they are still delayed...fast
                                     -tickets are suppose to be just
                                     that
                                     they don't sell yet and i need
kid choice award 2010                to get there
                                                                          no

                                                                          i don't like that when
                                                                          comparing seat locations I
                                                                          cannot use the back button on
                                                                          my browser



                                     was not able to purchase
                                     tickets
                                     There are not very many
                                     tickets on pre-sale...
                                     could not find it




                                     Event was sold out.

                                                                          Excellent customer service!
                                                                          It is difficult to find best seats
                                                                          for multiple days.




ForeSee Results, Inc. Confidential                         481                           Satisfaction Performance Report
Date Created: 04/01/2010




                                     not easy to find dates available
                                     for performances. After
                                     purchasing tickets, discovered
                                     there were tickets available for
                                     my preferred nights, then
                                     couldn't find any way of
                                     contacting "Ticketmaster" to       as I've stated before, finding
                                     find out if I could change my      information on availability was
                                     order. Very disappointing.         not simple




                                                                        Ticket fast should be free. No
                                                                        printed materials or other
                                                                        employee salaries involved.
                                                                        Easier for everyone yet you
                                                                        charge for this service.

                                     Tickets not available for sale.
                                                                        Since I bought the tickets well
                                                                        in advance I would haave liked
                                                                        to use regular maail. This was
                                                                        not an option at the time of my
                                                                        selection




                                     poor availability of good seats

                                     no link to print
Lewis Black Comedy
                                     tickets not available yet

                                                                        Justin Beiber concert tickets




                                     I wanted to see my seats
                                     before my purchase went            Yes, I was very disappointed! I
                                     through but was unable to.         will not be using it again.


ForeSee Results, Inc. Confidential                        482                        Satisfaction Performance Report
Date Created: 04/01/2010




                                                                      worked well!




                                     the order of the seats being
                                     sold does not reward a earlier
                                     purchaser.



                                                                      the sitting are difficult to follow.
                                     Ran out of time. Need to come
                                     back.




                                                                      Have not been able to print the
                                                                      tickets I purchased. Shows up
                                                                      as blank screen in two
                                                                      different browsers. Bunch of
                                                                      crap.



                                     Didn't have the payment option
                                     I wanted




ForeSee Results, Inc. Confidential                       483                         Satisfaction Performance Report
Date Created: 04/01/2010




                                     I didn't like the seat it selected
                                     and I am not able to choose a
                                     different one for myself.




                                     There were tickets for the
                                     same event I wanted to go to
                                     tonight at two different places.
                                     I didn't know which one to buy
                                     tickets for... so I'm going to go
                                     to the venues' websites and
                                     find out where it's at, and buy
                                     them at the door. i'm not
                                     paying 30 dollars in service
                                     fees for two tickets to a $25
                                     dollar show!

                                                                          the log in is a disaster. No
                                                                          need for a password as I don't
                                                                          want you to remember my
                                                                          stuff.




                                     I was trying to find the best
                                     seats, regardless of date, but
                                     could not easily select a new
                                     date once I was in the process
                                     of finding tickets




ForeSee Results, Inc. Confidential                         484                         Satisfaction Performance Report
Date Created: 04/01/2010


                                                                       IF THE ONLY THING
                                                                       CHANGING IN THE
                                                                       PURCHASE IS THE CAR
                                                                       NUMBERS ,THEN WHY IS
                                                                       ALL THE OTHER INFO
                                                                       NECESSARY.THATS A BIT
                                                                       MUCH OF REDUNDENCEY


                                     Tried to find a 3D view for the
                                     Alamodome seating chart.




                                     Error message on the
                                     purchase page.
                                     Looking for Ben Hur




Melb international comedy
festival




ForeSee Results, Inc. Confidential                       485                    Satisfaction Performance Report
Date Created: 04/01/2010




                                                                         Yes, the two words you have
                                                                         to type in bug me. Just one
                                                                         word please and today one of
                                                                         the words was extremely
                                                                         unclear. The seating plan is
                                                                         not very detailed, I would like
                                                                         to see where every row is.
                                                                         Anyway you seem to have a
                                                                         monopoly on tickets so that's
                                                                         that.
                                                                         Also, I don't know why you
                                                                         don't have West Side Story on
                                                                         the front page, and I had to
                                                                         search for it, che? The best
                                                                         show in town?
                                                                         Also, the clock ticking bugs me
                                                                         incredibly, sure it's enough
                                                                         time, but it bugs me anyway.


                                                                         Misguiding in information in
                                                                         available ticket purchase. I
                                                                         thought the later i booked the
                                                                         better chance it was to get a
                                                                         ticket closer to the act. Now I
                                                                         am a dot in the distance,
                                                                         perhaps not good value for
Comedy Festival                                                          money.
                                     very difficult to select seats
                                     and navigate between events.

                                                                         more clarity on how to actually
                                                                         print a ticket purchased on-line
                                                                         step by step
                                     ?


                                     the site would not allow you to
                                     select tickets you want. I do
                                     not want to sit in section 106. I
                                     know those are NOT best
                                     available. The tickets have not
                                     even gone on sale. Ticket
                                     brokers got them all????


ForeSee Results, Inc. Confidential                        486                          Satisfaction Performance Report
Date Created: 04/01/2010




                                             tickets wouldn,t load but
                                             suspect sold out ,but didnt say
                                             they had, because the
                                             premium tickets were
                                             available.
                                                                               I find the booking fees per
                                                                               ticket rather expensive also
                                                                               not a very fast typist so
                                                                               countdown makes me panic a
                                                                               bit otherwise very good
                                                                               呵呵
                                             tickets were not yet on sale




                                     plays
                                             i wanted to search a number of
                                             dates for tickets and it
                                             certainly is not obvious how to
                                             do so.

                                                                               Your link thru WKSU said that
                                                                               the tickets were not yet on
                                                                               sale.




ForeSee Results, Inc. Confidential                               487                       Satisfaction Performance Report
Date Created: 04/01/2010


                                     Why do I keep getting the
                                     same ticket choices over and
                                     over. no matter how many
                                     times I come back. It's like
                                     you're telling me I don't have a
                                     choice..take them..To me the
                                     presale option has been
                                     wanting. The seating should
                                     offer me the opportunity to pick
                                     my seats. I'm a big guy and
                                     relly prefer an aisle seat, some
                                     sights offer that option.
                                     when it became time to verify
                                     my credit card information the
                                     screen wouldn't load



                                                                        www.hob.com

                                     ticket not on sale




                                                                        disney on ice
comedy                                                                  bill board advertising   N/a
                                     Because i cannot select the
                                     exact seat location i prefer.
                                     Instead ticketmaster
                                     determines what is best for
                                     me. I should at least be able to
                                     pick which section i would like
                                     to sit in.




                                     sold out




ForeSee Results, Inc. Confidential                        488                                          Satisfaction Performance Report
Date Created: 04/01/2010




circus                               wasnt visible
                                     didn't like the seats that were
                                     available... my fault.. waited
                                     too long to buy tickets!!!!!!!

                                                                                      Your fees are way too high. I
                                                                                      prefer to, and usually opt to go
                                                                                      to the venues box office when
                                                                                      time permits. Your fees put
                                                                                      you on the same level as
                                                                        Live Nation   scalpers.




                                     you need to fix #27. tickets are
kids choice awards                   not on sale yet



                                     information supplied says to
                                     wait until 5/7 days before
                                     event.




                                     no show or events in orlando
                                     Site does not give alternate
                                     seat choices




ForeSee Results, Inc. Confidential                        489                                       Satisfaction Performance Report
Date Created: 04/01/2010




                                     looking for better prices



                                     i tried to get to my account to
                                     print out some tickets i had
                                     ordered by phone and one i
                                     couldnt open my account in
                                     ticketmaster and in my e-mail i
                                     was sopose to get my ticket
                                     send by your company and i
                                     never got them either.




                                                                       I hate the way that if you want
                                                                       to see other seats available,
                                                                       you have to go all the way
                                                                       back to square one, put
                                                                       ticketmaster back in the url
                                                                       and make all the date and
                                                                       seating selections and the
                                                                       stupid blurred word type in all
                                                                       over again just to see other
                                                                       seats available. I would not
                                                                       use this site if the tickets were
                                                                       available anywhere else.




ForeSee Results, Inc. Confidential                        490                        Satisfaction Performance Report
Date Created: 04/01/2010


                                     To difficult to reach the actual
                                     concert I was looking for, and
                                     there was no result found
                                     when I finally inquired about
                                     the tickets.




                                     tickets are sold out
                                     wanted to find out about
                                     Dracula and Stomp and The
                                     Wizard of Oz at the American
                                     Bank center and too confusing
                                     so quit




ForeSee Results, Inc. Confidential                        491           Satisfaction Performance Report
Date Created: 04/01/2010




                                                   No pavilion seats available for
                                                   Pearl Jam (Noblesville), even
                                                   though I was online the minute
                                                   they went on sale.




                                                   Ticketmaster is delaying my
                                                   ability to pick up tickets I had
                                                   already purchased.


                                                   I was trying to find out if I could
                                                   sell Muse tickets but it takes
                                                   me directly to search for
                                                   tickets - which are not
                                                   available for my ticket's price
                                                   range so I have to assume I
                                                   can't sell them because the
                                                   page didn't take me anywhere
                                                   else.
                                     historical
                                                   wouldn't let me purchase the
                                                   tickets, not sure why

                                                   can't find infor about specific
                                     comedy show   show
                                                                                         Got confused aabout where to
                                                                                         pick up the tickets




ForeSee Results, Inc. Confidential                                       492                         Satisfaction Performance Report
Date Created: 04/01/2010




                                     The search results were too
                                     broad and unorganized. I had
                                     over 4000 results within one
                                     month. It would be great to
                                     include different sorting
                                     options like popularity of the
                                     group, overall group rating,
                                     etc. Also create a larger 'hot
                                     tickets' list.

                                     i couldnt find reasonable
                                     tickets

                                     I was trying to find when will
                                     Bayou Classic tickets go on
                                     sale but it would not come up.

                                     There was NO listing for my
nascar racing                        tickets




ForeSee Results, Inc. Confidential                       493          Satisfaction Performance Report
Date Created: 04/01/2010




                                     VERY POOR display of
                                     seating States seat 1 is
                                     closest to center. If seats 12
                                     and 13 are available you don't
                                     know if that row have 15 seats
                                     and you're at the end to the
                                     wall or if there are 25 seats
                                     and you're in middle of row.



                                     The tickets weren't on sale for
                                     a Lady Gaga concert location.




                                     You don't deliver international
                                     tickets




                                     trouble with billing address

                                     you didn't have the information

                                     unable to purchase tickets
                                     rockstar package for
                                     Nickelback arent available
                                                                        yes


                                     the tickets weren't on sale yet.

                                     did not have enough venues




ForeSee Results, Inc. Confidential                        494                 Satisfaction Performance Report
Date Created: 04/01/2010




                                     love " VIP " packages and
                                     ticket auctions none found for
                                     the artist i wanted to see




                                     Could not remember sign in
                                     password. Emailed new
                                     password involed to obtain,
                                     and did not receive it quickly
                                     enough to purchase reserved
                                     seats.

                                     not on sale yet




                                     tickets had sold out or showing
                                     as currently unavailiable for
                                     what I had wanted




ForeSee Results, Inc. Confidential                       495           Satisfaction Performance Report
Date Created: 04/01/2010




                                     i wanted the price of ticket      no


                                     Tickets were sold out but there
                                     was nothing stating that they
                                     were sold out on this website


                                     Couldn't get things to take
                                     not enough tickets




                                     it said i need a special
                                     promotion code to look up
                                     ticket for mo'nique comedy
                                     show .. i coldn't see the ticet
                                     proces
                                     The tickets I was looking for
                                     were not available




                                     It did not give me ticket
                                     availibilty information and
                                     prices. Did not state when can
                                     I buy a ticket.




ForeSee Results, Inc. Confidential                        496               Satisfaction Performance Report
Date Created: 04/01/2010




                                     tickets don't seem to be
                                     available through ticketmaster,
                                     only one of its scavenging
                                     partners



                                     telling theres no tickets
                                     available




                                     Seats are good enough and
                                     ticketmaster never has the
                                     option to choose your own.
                                     Might as well wait and go to
                                     stubhub and be able to get the
                                     seats I want



                                                                       I would like to be able to have
                                                                       more control of seat
                                                                       assignment within my price
                                                                       range. Give me more options
                                                                       instead of "best available."
                                                                       That is a relative term.
                                     was not able to purchase
                                     tickets




ForeSee Results, Inc. Confidential                        497                       Satisfaction Performance Report
Date Created: 04/01/2010




                                     not alot to browse thru,
                                     although im sure thats not the
                                     sites fault



                                                                        i would like more info on when
                                                                        my tickets will arrive


                                     Having problem matching a
                                     date and location of seat that
                                     is acceptable


                                     I did not see the event posted.




                                     I want to buy tickets but I dont
                                     know how.



                                                                        I had to spend hours on the
                                                                        site to get the seats that I
                                                                        wanted. It took too long!!!!!
                                                                        Kept giving me seats that I
                                                                        didn't want when other seats
                                                                        where availible




ForeSee Results, Inc. Confidential                        498                        Satisfaction Performance Report
Date Created: 04/01/2010




                                     I added favorite artist and
                                     venues. Whe I wanted to view
                                     the results it should show
                                     BOTH, not either. So I saw the
                                     artist was performing in a
                                     different state - not helpful.


                                     only resale tickets available
                                     thru web I called to get tickets    phone is best

                                                                         I would like to see at least 3
                                                                         seat selections at a time. What
                                                                         may appear as best seating to
                                                                         Ticketmaster may not be the
                                                                         best seating for the buyer.
                                     need to talk to spouse




                                     my f...ing ticket didnt arrive to
                                     my home, I disagree with ticket
                                     master, I bought it 5 months
                                     ago




                                     the tickets weren't on sale yet
                                     because it is not telling me
                                     how much for the different
                                     seats




ForeSee Results, Inc. Confidential                        499                         Satisfaction Performance Report
Date Created: 04/01/2010


                                                                   had problems with card
                                                                   purchase which was
                                                                   dissapointing as I have used
                                                                   this before




                                                                   very satisfied

                                                                   why can't you make the entry
                                                                   words easier to
                                                                   read?????????????? Just
                                                                   give two simplwe words or
                                                                   numbers perhaps in New
                                                                   Times Roman font and don't
                                                                   make it so difficult to visually
                                                                   see the words.

                                     sold out




                                     no info
                                                                   I think that adding an order
                                                                   processing fee after already
                                                                   adding a facility charge and an
                                                                   exorbitant "Convenience"
                                                                   charge is extremely bush
                                                                   league. Your efforts to exact
                                                                   as much money as possible
                                                                   from each customer is not
                                                                   appreciated. In future I will do
                                                                   everything I can to avoid
                                                                   patronizing your business. If
                                                                   that means I can go to any
                                                                   more Bucks games, too bad
                                                                   for them.

                                     to complicated of a process


ForeSee Results, Inc. Confidential                      500                         Satisfaction Performance Report
Date Created: 04/01/2010




                                              Had to go outside ticket
                                              master to confirm the tour
                                              location was not being shown.
                                              Specifically I was looking for
                                              the Jeff Dunham show in
                                              Austin Texas and Ticket
                                     Comedy   Master did not have it listed




                                                                               Venue, Tacoma Dome website


                                                                                                            i hate the time period to decide
                                                                                                            to purchase the tickets




                                              difficult to find what seat
                                              available
american revival                              for the different prices

                                                                               newyork.yankees.mlb.com




                                                                                                            I would like to be able to check
                                                                                                            where the available seats
                                                                                                            offered are situated. However,
                                                                                                            I see you indicate earlier in
                                                                                                            this survay interactive seating,
                                                                                                            but I did not see this offered
                                                                                                            anywhere, just a map showing
                                                                                                            colours, not seat numbers.




ForeSee Results, Inc. Confidential                                  501                                                  Satisfaction Performance Report
Date Created: 04/01/2010


                                                                       I had another account with
                                                                       ticketmaster. I had forgotten
                                                                       the password and when I
                                                                       requested a password reset it
                                                                       never arrived, thus I was
                                                                       forced to create a new
                                                                       account. That's kind of a pain
                                                                       just to take your niece to the
                                                                       circus.


                                     no flexibility in ticket choice
                                     having to search over and over
                                     again




                                     Forgot password - clicked on
                                     button for reset but nothing on
                                     e,ail so far.
                                     Unable to speak to anyone -
                                     extremely uncustomer friendy
                                     recorded message saying we
                                     are too busy to deal with you,
                                     try later!

                                                                       seating venue not good, show
                                                                       seats in venue after purchase
                                     sold out

                                                                       yes more seating choices from
                                                                       a single log in. like 2 seats
                                                                       here and 2 seats there.




ForeSee Results, Inc. Confidential                       502                        Satisfaction Performance Report
Date Created: 04/01/2010




                                                                        i still don't have my
                                                                        confirmation number for tickets
                                     i could never get my               that were chargeed to my
                                     confirmation number                credit card




                                     I only been the Fox one time. I
                                     want to make sure I purchased
                                     tickets in the orchestra middle
                                     section only . Not familiar with
                                     the numbers and trying to get
                                     to site where seats can be
                                     identified before purchase was
                                     poor.
                                     not yet


                                                                        no

                                     Tickets not available

                                     did not see a place where i
                                     could check the status of a
                                     previous ticket order.
                                                                        Enjoyed the site and very
                                                                        informative




ForeSee Results, Inc. Confidential                       503                         Satisfaction Performance Report
Date Created: 04/01/2010




                                     it would not take my password
                                     even after emailing it to me
                                     and they timed out in 5
                                     minutes while doing everything
                                     Didn't have time

                                     TICKETS ARE NOT FOR
                                     SALE YET




                                                                       seat map sucked - could be
                                                                       what you get from the venue,
                                                                       Meyerson in Dallas




                                     ticket are not on sale


                                     I cant search for the price of
                                     the ticket...only wheather or
                                     not its VIP etc. The map of the
                                     location is not helpful.




ForeSee Results, Inc. Confidential                       504                       Satisfaction Performance Report
Date Created: 04/01/2010




                                     the tickets are not for sale,
                                     don't know why




                                     too expensive




                                     because the site would not let
                                     me edit the credit card i
                                     wanted to use only personal
                                     info like address etc..




ForeSee Results, Inc. Confidential                        505         Satisfaction Performance Report
Date Created: 04/01/2010




                                     see comments below




                                     Tickets are not on sale yet.


                                     We are in New York for 11
                                     days. We'd like the best
                                     tickets for Come Fly Away
                                     during that time. The website
                                     kept indicating that my request
                                     "doesn't match." We will go to
                                     the theatre box office
                                     tomorrow.




                                                                       I bought the tickets - had to
                                                                       search for them to even find
                                                                       that I had bought them, The
                                                                       fast ticket still has not showed
                                                                       up in my email, so I missed my
                                                                       only chance at printing my
                                                                       tickets since I do not have
                                                                       access to a printer. I bought
political                                                              the tickets several hours ago.




ForeSee Results, Inc. Confidential                       506                        Satisfaction Performance Report
Date Created: 04/01/2010




                                     The date and time I entered
                                     came back differently. I did
                                     not look at it and as a result I
                                     was sold a matinee instead of
                                     evening. Your customer
                                     service agent helped me so I
                                     am satisfied and, of course,
                                     will return. However, I tried via
                                     internet again and put in 6/9
                                     8pm for 2 tickets and instead 2
                                     tix for 6/2 came up on the
                                     screen. Of course, I then
                                     realized, you need to screen
                                     carefully everything - not just
                                     the seat location. The site is
                                     great, but needs some work.
                                     However, much much better
                                     than Telecharge. Congrats.
                                     Also your Customer Serv.
                                     department was wonderful
                                     because, of course, it is my
                                     fault that I didn't read every
                                     single line before I checked
                                     BUY, Thank you. See you
                                     again.                              See above comments.


                                     difficulty finding local event




                                     Seating was not available and
                                     there are extra fees associated
                                     with tickets which I still do not
                                     understand.




ForeSee Results, Inc. Confidential                         507                      Satisfaction Performance Report
Date Created: 04/01/2010




                                     no encontre una respuesta



                                                                                            I do not like the practice of
                                                                                            offering seats that may be
                                                                                            "best available" according to
                                                                                            some criteria but may not be
                                                                                            my preferred seats. Having to
                                                                                            refuse seats and then wait
                                                                                            another few minutes to get
                                                                                            alternatives is not user-
                                                                                            friendly. I would prefer to see,
                                                                                            as when making airline seat
                                                                                            reservations, the available
                                                                                            seats and having the option to
                                                                                            choose my own seats. On this
                                                                                            occasion, I settled for seats
                                                                                            that I would not probably have
                                                                                            chosen if given other choices,
                                                                                            but they were the seats that
                                                                                            were twice offered to me, after
                                                                                            having to wait for over 5
                                                                                            minutes between the choices.
                                                                                            I was not thrilled with the
                                                                                            seats, especially when I had
                                                                                            signed in within 1 minute of the
                                                                                            opening of ticket sales, but
                                                                                            your current method forces
                                                                                            one to take what is offered. If I
                                                                                            had another alternative, I
                                                                                            would not use your service to
                                                                    Newport Jazz Festival   purchase tickets.




                                     didn't have a good choice of
                                     seats




ForeSee Results, Inc. Confidential                      508                                               Satisfaction Performance Report
Date Created: 04/01/2010




                                                                                      My password only works under
                                                                                      Google.com and the tickets I
                                                                                      purchased on the phone
                                                                                      yesterday still don't show
                                                                       Broadway.com   under ticketmaster

                                     I was locked out for some
                                     reason. Something about
                                     locking out automated
                                     systems. I was just adding a
                                     favorite and then wanted to get
                                     tickets. This was some sort of
                                     flaw in the system.
                                     I was looking for events for
                                     trump plaza

                                     not yet on sale
                                     Don't reall know.
                                     Site wouldn't allow me to enter
                                     ticket number.

                                     looking for disney event




                                     could not find what i was
                                     looking for
                                     Site would not let me access
                                     the American Express pre-sale
                                     tickets!




ForeSee Results, Inc. Confidential                       509                                      Satisfaction Performance Report
Date Created: 04/01/2010


                                                                        error message and not sure if
                                                                        tickets went through




                                                                        hard to read the security
                                                                        words, do not like that you had
                                                                        to have an account to
                                                                        purchase




                                     I have bought tickets from ya'll
                                     a dozen times but no matter
                                     how much we try we were
                                     unable to get Taylor Swift and
                                     now Lady Gaga is not on sale.
                                     I myself have been in the
                                     Tickets, Tours, and leisure
                                     travel business again, I will
                                     have to call a vendor to see if
                                     they can get tickets. We are
                                     Senior Enlisted and word of
                                     mouth on a base as LARGE
                                     as TINKER AFB in
                                     OKLAHOMA CITY is a click
                                     away!




                                     Not on sale yet.

                                     i want a better seat if posible
                                     still looking
                                     not sure if there is any more




ForeSee Results, Inc. Confidential                        510                        Satisfaction Performance Report
Date Created: 04/01/2010




                                     Can't locate anything, site not
                                     very organized




                                     not on sale yet, starts at 10am


comedy festival




                                                                       Logging in during purchase
                                                                       speeds up the process to
                                                                       make the time limit.
                                     no tickets avail
                                                                       Ticketmaster's fees are
                                                                       OUTRAGEOUS. If there were
                                                                       an alternative to purchasing
                                                                       tickets, I would have used it;
                                                                       even if it involved cutting off
                                                                       one of my balls.
                                                                       No.


                                                                       I took a long time to allow me
                                                                       make my purchase


ForeSee Results, Inc. Confidential                       511                         Satisfaction Performance Report
Date Created: 04/01/2010




                                     Takes too much time having to
                                     re-do security codes for every
                                     search




                                     I could not understand it
ringling brothers circus



                                                                      .




                                     I NEVER GOT MY TICKETS
                                     FOR jILL sCOTT AND
                                     mAXWELL i WAS TRYING TO
                                     PURCHASE 6 TICKETS


                                                                      I would've like to more easily
                                                                      see the ticket location that had
                                                                      been proposed to me. I didn't
                                                                      see anything about an
                                                                      Interactive Seat option.

                                                                      none




                                     havent time to search


ForeSee Results, Inc. Confidential                       512                        Satisfaction Performance Report
Date Created: 04/01/2010


                                                                         All of the extra fees are
                                                                         ridiculous! They make enough
                                                                         money without adding facility
                                                                         charges, "convenience
                                                                         charges" and order processing
                                                                         fees.

                                     miley cyrus ticket was'nt on
                                     sale

                                     Tickets weren't available
                                     not avalable have been riped
                                     of by your goodselfs


                                                                         The time count down
                                                                         sometimes goes to fast for
                                                                         me....I am slow when doing all
                                                                         the necessary steps...in this
                                                                         case it was not a big deal but
                                                                         sometimes you want to get
                                                                         seats right up front and I just
                                                                         cannot get out that quick
                                                                         sometimes to make the
                                                                         purchase before I lose the
                                                                         seats. I'm slow... ;) Thanks
                                                                         though for asking.




                                     i wanted to buy meet and greet
                                     tickets for green day's show in
                                     denver in august, but when i
                                     clicked on the link, it said that   2 minutes is not enough time
                                     they weren't available. also, it    to complete the forms,and the
                                     was really annoying because i       clock thing is really annoying.
                                     ended up not getting as good        also, when i clicked on the
                                     of seats as i wanted even           meet and greet tickets it
                                     though it was less than 3           wouldn't let me buy them. and
                                     hours after the ticket sales        the only pick up method for the
                                     began for the general public.       tickets was will call.


ForeSee Results, Inc. Confidential                        513                         Satisfaction Performance Report
Date Created: 04/01/2010




                                     not on sale



                                                                    I wasn't given the option of
                                                                    having my tickets emailed to
                                                                    me. If it did maybe I missed it.

                                     I don't have access to "pre-
                                     sale" offers.
                                     the kids choice award was
kids choice award                    today
                                     could not find march madness
                                     final four tickets




                                     i didnt got the tickets i am
                                     looking for

                                     to expensive




                                     did not fine the right seats




ForeSee Results, Inc. Confidential                        514                     Satisfaction Performance Report
Date Created: 04/01/2010


                                                                                    why is there a convienence
                                                                                    charge if I do all the work and
                                                                                    print with my printer and my
                                                                                    paper?

                                     the site is NOT flexible enough
                                     in allowing you to select seats.
                                     I am looking for the best
                                     available and it selected row 2.
                                     I would like it to allow you to
                                     see the next available (like tele-
                                     charge does) because I
                                     wanted to sit further back than
                                     row 2. however, when I
                                     searched again it brought me
                                     back to the same row 2 seats.
                                     very frustrating!

                                                                          Twitter
                                     Was looking for tickets to
                                     Celtic Thunder in Baltimore in
                                     Sept 2010. Typed in Celtic
                                     Thunder on Search bar and
                                     got many locations except
                                     baltimore




                                     Because it is not particularly
                                     easy to navigate this website,
                                     it sucks.


                                     No Tickets were avail at 10
                                     exactly when they went on
                                     sale, There is no way that a
                                     concert sells out within 1
                                     minute




ForeSee Results, Inc. Confidential                        515                                     Satisfaction Performance Report
Date Created: 04/01/2010


                                                 no tickets available for justin
                                                 beiber




                                                 no listing for my search
                                                                                   It should state $2.50 per ticket,
                                                                                   not order



                                                 did not have tix




                                     sports
                                     wrestling

                                                                                   NO


                                                 Tickets sold out




                                                 Not on sale yet,for 2011 race
                                                                                   poo




ForeSee Results, Inc. Confidential                                    516                        Satisfaction Performance Report
Date Created: 04/01/2010




                                                                            some codes shown to enter to
                                                                            continue in the process are
                                                                            unreadable
                                     the events don't matche the
                                     dates of my stay in the specific
                                     area i was looking.


                                     It is difficult to find a "calender"
                                     of events by month for each
                                     area or venue...that would be
                                     nice. It takes me too long to
                                     try to find upcoming events
                                     and when they go on sale.



                                     cuz i didnt no how much it was




                                     I tried to buy tickets the
                                     second they went on sale for
                                     any price in any location and
                                     they were already sold out. I
                                     am extremely disappointed.

                                     Could not find tickets for the
                                     event




ForeSee Results, Inc. Confidential                          517                         Satisfaction Performance Report
Date Created: 04/01/2010




                                     the site timed me out and I
                                     had difficulty with the program
                                     There were no tours or events
                                     that i liked the look of

                                     forgot password
                                     couldn't figure out where the
FordsTheatre tour                    museum part tickets were

                                     could not see all of what was
                                     available


                                     site couldn't find sony tennis
                                     tourney in miami




                                     Trying for tickets to 2011
                                     Men's NCAA Div I Basketball
                                     Championships. Some sites
                                     say that tickets are not yet
                                     available yet each site says
                                     tickets go on sale Monday
                                     March 22, 201. That was last
                                     week!




ForeSee Results, Inc. Confidential                        518          Satisfaction Performance Report
Date Created: 04/01/2010




                                                                      Very quick response time for
                                                                      forgotten password. Fantastic




                                     I wanted tickets to NASCAR
                                     race and could only find
                                     package deals, I do not need
                                     that
                                     Could not find tickets for the
                                     2010 Men's Div. I Final Four
                                     Tickets




ForeSee Results, Inc. Confidential                       519                       Satisfaction Performance Report
Date Created: 04/01/2010




                                     I don't agree to the terms of
                                     service, and I think that what
                                     you charge for the
                                     "convenience" you provide is
                                     absurd. If this is what I have
                                     to go through to see someone
                                     perform, I will sit down and
                                     seriously consider whether it's
                                     really worth it to go at all. Your
                                     business practices are
                                     disgusting, and I loathe
                                     supporting them in even the
                                     smallest way.
                                     couldn't buy tickets

                                     Too close to the event date

                                     could not find good seat// hard
                                     time changing date
                                                                          The clock should give you a
                                                                          little more time to decide which
                                                                          seats you like




ForeSee Results, Inc. Confidential                        520                          Satisfaction Performance Report
Date Created: 04/01/2010


                                                                                     Wish I'd known about the
                                                                                     existence of and how to use
                                                                                     the interactive seat map. I
                                                                                     wouldn't have been so
                                                                                     reluctant to order the tickets.
                                     Never found when they or any
                                     other concert is in Edonton
                                     A.B.Canada!



                                                                                     too many questions on survy




                                     because i have noticed they
                                     give you the worst tickets
                                     online... so if i go then i will go
                                     2 the box office to purchase
                                     my tickets


                                     Show not available on
                                     Ticketmaster

                                     Event is sold out.




                                                                           wwe.com
                                     Tickets were not on sale yet. I
                                     need to know when they will
                                     be on sale. If date is not
                                     known, say that.




ForeSee Results, Inc. Confidential                          521                                    Satisfaction Performance Report
Date Created: 04/01/2010




                                     it wouldn't show available
                                     seats or tickets and I checked
                                     all pricw levels
                                     not on sale




                                     Kept saying no tix available
                                     however tried multiple dates
                                     so find it difficult to believe
                                     nothing available




                                     website was blocked,and i had
                                     to visit a ticketmaster outlet to
                                     be told the general admission
                                     tickets werent available yet,
                                     ulike what was advertised on
                                     this website.
                                     I found this website totally
                                     useless, and couldnt get
                                     through bis phone either.


                                                                         the seating chart sucked




                                     you click on NCAA mens final
                                     four, and it is not the indy one.




ForeSee Results, Inc. Confidential                        522                         Satisfaction Performance Report
Date Created: 04/01/2010




                                     Presale tickets for Diana Ross
                                     (available for Amex customers
                                     3/21-) NOT AVAILABLE.
                                     technical problems, once I
                                     typed in the encrypted words
                                     and it said searching for one
                                     minute, it then came up saying
                                     not able to display page/
                                     maintenance

                                     no shows coincided with
                                     acceptable dates. ticket prices
                                     were too high.




                                     Tickets were not available and
                                     no information about when
                                     they would be. Last available
                                     were for 6//22. I need 6/24.
                                                                       This survey overstays its
                                                                       welcome.


                                     No variations to tickets
                                     available. Had to keep flicking
                                     back to the homepage. It was
                                     tedious.




ForeSee Results, Inc. Confidential                       523                        Satisfaction Performance Report
Date Created: 04/01/2010




                                                                        1.Means must be provided for
                                                                        selecting a range of tickets not
                                                                        just one offered by ticket
                                                                        master
                                                                        I wanted to get to "customer
                                                                        support" but could not find a
                                                                        link or a phone number, never
                                                                        mind clarity of the site
                                                                        3There was a glitch with my
                                                                        logging
                                                                        the site would not accept the
                                     I was offered a choice of only     correct
                                     two seats,no matter how I tried    ID but kept reverting to a
                                     I could not obtain an offer of     wrong one no matter how
                                     different seats. Cannot believe    much time I corrected it
                                     there were only two seats          4. Could not find interactive
                                     available in the theatre at the    seat map
                                     time                               Is it exist?


                                     The line up for the event is not
                                     yet announced




                                     not yet trying for Reading
                                     Festival tickets
                                     Cause your site crashed




ForeSee Results, Inc. Confidential                       524                          Satisfaction Performance Report
Date Created: 04/01/2010


                                     would only let me purchase
                                     one ticket at a time. Who
                                     goes to a concert alone???

                                     no good available seats

                                                                         dont need pop-ups whilst
                                                                         trying to purchase tickets
                                                                         Your survey is too long and in
                                                                         some cases redundent.
                                     show was sold out

                                     It will not give me the option to
                                     choose the section I want to sit
                                     in. I called the number and
                                     there are seats available, but
                                     the rep could not sell them to
                                     me bc they are only available
                                     online...yet I can't choose to
                                     buy them in that section
                                     online. VERY
                                     FRUSTRATING!!!

                                     because your website cant find
                                     an exact match for 'general
                                     admission leeds festival
                                     tickets'??????????
                                     couldnt get my early pass
leeeeeeeeeeeeeeds                    aswell as my weekend ticket         get more early passes




                                     'cOs I'm shit




ForeSee Results, Inc. Confidential                        525                         Satisfaction Performance Report
Date Created: 04/01/2010




                                                                        I was unclear of whether it was
                                                                        asking for my password or
                                                                        something else for 'security
                                                                        code' after I entered all my CC
                                                                        information - including the
                                                                        security code on the back of
                                                                        my credit card.

                                                                        I signed in thought was my
                                                                        account, my husband has an
                                                                        account forgot password,
                                                                        forgot my password, wanted to
                                                                        change credit card, couldn't.
                                                                        Think I got my tickets. Not
                                                                        user friendly

                                     received promotional notice of
                                     tickets and none available in
                                     time frame indicated in
                                     promtion




                                     either ticktes were sold out of
                                     tickets or they were no longer
                                     saleing


                                     you tell me ??



                                     no, the tickets were sold out.




                                     no tickets offered for the dates
                                     I want.




ForeSee Results, Inc. Confidential                       526                         Satisfaction Performance Report
Date Created: 04/01/2010




                                     tickets too much money

                                     web site just got n a loop and
                                     couldn't progress any further.
                                     Not sure if I want to go to the
                                     concert


Transportation to a concert                                            Excessive fees are ridiculous




                                     tickets would not show up.




                                                                       You should allow users to
                                                                       reset the time before it expires
                                                                       to reduce the pressure while
                                                                       ensuring the consumer is still
                                                                       engaging the site.




                                                                       I had a very difficult time trying
                                                                       to read the code to enter




ForeSee Results, Inc. Confidential                        527                        Satisfaction Performance Report
Date Created: 04/01/2010




                                                                                      EXTREMELY FRUSTRATING!
                                                                                      I didn't realize that I had
                                                                                      purchased tickets from this
                                                                                      site previously, and trying to
                                                                                      find/retrieve my password was
                                                                                      impossible. I wanted to speak
                                                                                      with a human, but couldn't
                                                                                      make that happen.




                                                      can't select seats. web page
                                                      constantly selects same seats
                                                      to buy.
                                                      tickets to expensive. ones i
                                                      wanted were sold out.



                                     speaking event




ForeSee Results, Inc. Confidential                                       528                       Satisfaction Performance Report
Date Created: 04/01/2010




                                                                         SUCKED, absolutely hate you
                                                                         guys. It's the only place to get
                                     Bought the tickets, but the         the tickets, and you make me
                                     button to print the tickets         say I'm OK with you disclosing
                                     loaded a blank page. Tried          my personal information
                                     getting to the print tickets page   however you want, FUCK
                                     a number of different ways, all     YOU, I HATE YOU, and yet of
                                     going in circles, always ending     course you've worked it out so
                                     in a black page with no ability     I have no fucking choice, fuck
                                     to download the tickets             you fuck you fuck you




                                     Could find the series that was
                                     announced today 3 Christian
                                     Music Concert tickets June ,
                                     August and September




ForeSee Results, Inc. Confidential                        529                          Satisfaction Performance Report
Date Created: 04/01/2010


                                     Appears plays are not on
                                     Broadway during the dates I
                                     was researching. I think. Now
                                     I will navigate away from
                                     Ticketmaster and look
                                     elsewhere to make sure.




                                                                          thank you very much, doing a
                                                                          great ,jot keep that up

                                     site wouldnt allow it kept
                                     redirecting....just say no tickets
                                     available instead of hanging
                                     search options


                                     no number given




                                     sold out
                                     cannot check availability of
                                     ticket in same section I
                                     purchased this morning.
                                                                          If reward points cannot be
                                                                          accessed at the time, an
                                                                          option should appear to allow
                                                                          you to continue with your
                                                                          purchase by charging your
                                                                          credit card directly or try again
                                                                          later.




ForeSee Results, Inc. Confidential                        530                           Satisfaction Performance Report
Date Created: 04/01/2010


                                                                I couldn't get it to tell me what
                                                                tickets were available or
                                                                whether the showing was sold
                                                                out. It just kept telling me there
                                                                was nothing found per that
                                                                request. If it's sold out just say
comoc                                                           so.
                                     Comedy (Chelsy Healther)

                                                                                                     thank you
                                                                                                     this company is a fucking
                                                                                                     scourge on the music industry,
                                                                                                     you are an awful greedy
                                                                                                     monopoly and everyone hates
                                                                                                     you.


                                                                                                     Your website is terrible I can
                                                                                                     NEVER find what im looking
                                                                                                     for the first time. It never gives
                                                                                                     information relevent EG tickets
                                                                                                     for carlton vs lions at the
                                                                                                     gabba no mention of onsale
                                                                                                     dates or anything.
                                                                The site did not recongnize my
                                                                order,even though, I believe I
                                                                was directed to the site by a
                                                                response to my email
                                                                regarding tickets I had ordered
                                                                over the phone

                                                                n/a

                                                                Didnt give me good tickets.

                                                                The site was too hard to
                                                                understand what tickets I was
                                                                purchasing. It was not clear as
                                                                to what tickets were available
                                                                to purchase - generally to
                                                                hard.




ForeSee Results, Inc. Confidential                                                   531                           Satisfaction Performance Report
Date Created: 04/01/2010




                                     Parking tickets not available.
                                     Needed phone number that
                                     was not available.




                                     Unable to view most of my
                                     orders

                                     evidently sold out but didn't
                                     indicate such....


                                                                      When I logged into my
                                                                      account it showed a credit
                                                                      card that was not mine. I
                                                                      deleted it and chose not to
                                                                      store my credit card but that
                                                                      seems to be a serious bug.


                                     It was announced this morning
                                     on the radio when lady gaga
                                     would be coming to Pittsburgh.
                                     I missed it! Thought it would
                                     be on here, but it isn't!!!!
                                                                      would like to have seen the
                                     could not find venue map         venue map first

                                                                      too many fees - feels like
                                                                      gouging.


ForeSee Results, Inc. Confidential                        532                      Satisfaction Performance Report
Date Created: 04/01/2010




                                                                        Andre Reiu.com

history
                                     my credit card had expired and
                                     I was un able to change it so I
                                     ordered by phone and got
                                     them to change my card
                                     details ready for further use.


                                     no tickets available i always
                                     end up having to call and do it
                                     like that

                                     sold out
                                     I booked these tickets in Nov
                                     2009 and believe I should
                                     have recieved them by now

                                                                                         no

                                     i couldn't find any tickets
                                     available for taylor swift
                                     concert in new york



                                     the tickets were not on sale yet




                                                                        stub hub         used ticket exchange today


ForeSee Results, Inc. Confidential                        533                                        Satisfaction Performance Report
Date Created: 04/01/2010


                                                                                                             Love the Ticket Fast
                                                                                                             option...was able to print my
                                                                                                             tickets from my
                                                                                                             computer....AWESOME!!!!




                                     all of them




                                                   not listed




                                                                                                             WANTED TO EXCHANGE A
                                                                                                             TICKET FOR OXYGEN (RED
                                                                                                             CARPARK TO BLUE)WHICH I
                                                   WANTED TO EXCHANGE A                                      JUST BOUGHT AND
                                                   TICKET FOR OXYGEN (RED                                    CANNOT SEE HOW TO DO
                                                   CARPARK TO BLUE)                  FACEBOOK                THIS?


                                                   I wanted to buy 6 tickets for
                                                   Wicked on Saturday 17 April,
                                                   dress circle £65 each ticket. I
                                                   was not allowed to leave one
                                                   seat empty, so could not buy
                                                   the 6 tickets to see the show!
                                                   Very frustrating!
                                                   couldn't get to HSBC Arena in
                                                   Buffalo, NY

                                                                                                             I don't like being rushed by a
                                                                                     uptowntheatrenapa.com   clock to make a purchase.




ForeSee Results, Inc. Confidential                                     534                                                 Satisfaction Performance Report
Date Created: 04/01/2010




                                     didnt find the tickets i want




                                     i was offered prepurchase
                                     tickets for michael bolton and
                                     when i went to purchase them
                                     the site denied access.
                                     Can't find the event I'm looking
                                     for

                                     forgot password
                                                                        el rey theatre



                                     Tickets not for sale for another
                                     30 days.




ForeSee Results, Inc. Confidential                        535                            Satisfaction Performance Report
Date Created: 04/01/2010




                                     sold out


                                     Because they said that Justin
                                     Bieber tickets are avaible and
Justin Bieber at a reasonable        when I clicked on it none are
price                                avaible.

                                     because the site says tickets
                                     are avalible yet once going
                                     through the process there are
                                     no tickets? why is this why say
                                     tickets avalible when they are
                                     not! its stupid
                                     Ticketmaster did not recognize
                                     the group discount and
                                     couldn't help figure out how to
                                     buy the tickets

stars on ice                         not easy at all                    no


                                     Search only offered 3 tickets at
                                     a time; no way to get a list of
                                     all available on a day so that I
                                     can choose where I want to sit

                                                                        need to offer military discount
                                                                        all the time




                                     Your fees increased my price
                                     by more than 100%. I will
                                     never use this site again.
                                     not on sale yet


ForeSee Results, Inc. Confidential                       536                          Satisfaction Performance Report
Date Created: 04/01/2010




                                                                         no




                                     My request isn't available but it
                                     doesn't state "sold out". Quite
                                     frustrating.

                                     Because there where hardley
                                     any music genre's i liked that
                                     were playing in cardiff.



                                                                         We need more exchange
                                                                         tickets!



                                     This show has several days,
                                     but I want the best 2 tickets of
                                     all the days combined. This
                                     means I have to go to each
                                     page one at a time to check
                                     who has the best tickets. That
                                     takes too much time!

                                                                         why can we only purchase 8
                                                                         tickets at a time? it should be
                                                                         nine because a family would
                                                                         usually consist of at least 2
                                                                         parents and 1 child. If multiple
                                                                         families want to go together it
                                                                         makes it vertualy impossible
                                     looking to confirm order
                                     number from agent


ForeSee Results, Inc. Confidential                        537                         Satisfaction Performance Report
Date Created: 04/01/2010




                                     No information given


                                     the tickets weren't available
                                     and it really pissed me offffffffff

                                     I guess your sold out but
                                     nothing says you are so .....
                                     Your guess is as good as mine




                                                                           no more fee/ free shipping




ForeSee Results, Inc. Confidential                         538                          Satisfaction Performance Report
Date Created: 04/01/2010




                                                I tried days ago and spent 1
                                                hour, but site was not working
                                                properly to purchase tickets.
                                                Today it finally worked, but so
                                                time consuming.

                                     na




ForeSee Results, Inc. Confidential        539                Satisfaction Performance Report
Date Created: 04/01/2010




                                                              Yes, I had an issue w/my
                                                              tickets tonight that I didnt not
                                                              feel confident in dealing with
                                                              online and I could not talk to a
                                                              person due to the time of
                                                              night. Also I recently purchase
                                                              tickets for a different event a
                                                              few months ago w/tickets now
                                                              and could not print the tickets.
                                                              It took 4 phone calls to
                                                              customer service (and 40
                                                              cellphone minutes) to realize
                                                              that tickets now was not
                                                              available to me after I was
                                                              charged the extra fee for
                                                              tickets now and had to call
                                                              again to have the fee removed
                                                              because I had to get my
                                                              tickets at will call window in
                                                              phoenix rather than print them
                                                              out at home in chicago




                                     ticketing system was
                                     unavailable because of
                                     maintenance.


ForeSee Results, Inc. Confidential                     540                  Satisfaction Performance Report
Date Created: 04/01/2010


                                                                           Keep up the process and not
                                                                           the prices!




                                     i was told to enter a password
                                     which i did not have


                                     I still haven't been able to print
                                     my tickets which I purchased
                                     with a credit card.




                                     ever heard of the south side in
                                     brisbane,no outlets to pay
                                     cash or book tickets.we dont
                                     all live in the city or are at uni.

                                     tickets unavailable
                                     The artists I looked at are not
                                     on tour at the moment




                                                                           Fees are too much!
                                     Couldn't find tickets to the
                                     Final Four NCAA In
                                     Indianapolis, IN




ForeSee Results, Inc. Confidential                         541                         Satisfaction Performance Report
Date Created: 04/01/2010




                                                               There were no good tix what I
                                                               want to.



                                                               i cannot exchange my tickets

                                                               I couldn't find the event,
                                                               although it shows it on all 3 of
                                                               the artists schedules




                                                               its more than 48 hours from
                                                               event

                                                                                                  Second attempt to purchase
                                                                                                  was successful... First try
                                                                                                  locked up on verisign process.

                                                                                                  It would be nice to choose
                                                                                                  seats, as opposed to the
                                                                                                  computer choosing, "the best
                                                                                                  available".


                                                               I could not get my tickets.

                                                               Tickets were to expensive


                                     calipari bottle signing




ForeSee Results, Inc. Confidential                                                  542                        Satisfaction Performance Report
Date Created: 04/01/2010




                                     could not find information for
                                     VIP Package




                                     Tickets sold out




                                     not good ticket options
                                                                      no



                                     sitting and prices too high




ForeSee Results, Inc. Confidential                       543               Satisfaction Performance Report
Date Created: 04/01/2010


                                     didn't have tickets for game I
                                     wanted

                                                                       I had to keep logging in
                                                                       constantly. I couldn't change
                                                                       my payment information just in
                                                                       case i didn't want to use the
                                                                       method of payment on my
                                                                       account which made it difficult.



                                     i wanted to buy a single ticket
                                     for Billy Elliott. There were
                                     none.

circus

                                     For the last 2 days it has been
                                     telling me that my tickets will
                                     be avalable in 24 hours . I
                                     WANT MY TICKETS!!!!!
                                     tickets sold out

                                     wanted better seating




sesame street, concerts, ect.




                                     tickets aren't on sale yet.


                                                                       SEXY




ForeSee Results, Inc. Confidential                        544                       Satisfaction Performance Report
Date Created: 04/01/2010




                                     I wanted to find out the length
                                     of an event. The start time is
                                     naturally always provided, but
                                     nowhere can you locate the
                                     length of the event or the time
                                     it ends. That is important if
                                     you are taking a large number
                                     of small children, and/or being
                                     dropped off and picked up.
                                     I dont have money.

                                                                       No, but I am still holding a
                                                                       grudge to a 2008 purchase I
                                                                       made. The show was
                                                                       cancelled and I was not able to
                                                                       exchange or get a refund for
                                                                       the tickets. It is like
                                                                       Tickmaster made $69. I tried
                                                                       several times via email and
                                                                       phone call to customer service
                                                                       and never was able to get a
                                                                       refund. I am disabled and on
                                                                       a fixed income and don't have
                                                                       funds to throw away and they
                                                                       act like I was wrong for trying
                                                                       to get my money back or
                                                                       exchange them in the future.
                                                                       Well here it is 2 years later
                                                                       and I am still holding these
                                                                       tickets if in fact Bruce Bruce
                                                                       decides to come to
                                                                       Montgomery. They still
                                                                       couldn't tell me if these tickets
                                                                       would be honored. If anyone
                                                                       reading this can help answer
                                                                       this I'd greatly appreciate it.




ForeSee Results, Inc. Confidential                       545                         Satisfaction Performance Report
Date Created: 04/01/2010




                                     No tickets available




                                                                     no




                                     need more information


                                     Got an error message while
                                     order was being processed.
                                     The order did not go through.
isu fashion show




ForeSee Results, Inc. Confidential                          546           Satisfaction Performance Report
Date Created: 04/01/2010




                                     I could not get to the ticket
                                     prices...kept going in circles

                                     no tickets to nfl draft
                                     didn't have seats available in
                                     the right section

                                                                       I would love to have used will
                                                                       call but it was not an option on
                                                                       my ticket. Also, even though it
                                                                       says tickets can be purchased
                                                                       at all ticketmaster locations,
                                                                       when i went to my local
                                                                       ticketmaster, they told me they
                                                                       could not find the event and
                                                                       not all events are available in
                                                                       person. I ended up having to
                                                                       pay more because
                                                                       Ticketmaster cannot have
                                                                       continuity in information. It is
                                                                       very inconvienent for me to
                                                                       print my tickets, but otherwise I
                                                                       would have to pay more for
                                                                       nothing.




                                     It took too long to access the
                                     diffent types of events - there
                                     needs to be one
                                     comprehensive schedule by
                                     dates.




ForeSee Results, Inc. Confidential                        547                        Satisfaction Performance Report
Date Created: 04/01/2010




Comedy




                                     not your fault - have to check
                                     with some friends




                                     Your shit sucks




                                     no tickets




ForeSee Results, Inc. Confidential                       548          Satisfaction Performance Report
Date Created: 04/01/2010




                                                                                                Please provide your email
                                                                         Do you have any       address (optional). You may
                                     Other that is most influential
   Why didn't you make a                                              suggestions that would    or may not be contacted to
                                       in your ticket purchase
     purchase today?                                                improve your experience on       obtain clarification
                                              decisions:
                                                                             this site?            regarding your survey
                                                                                                        responses.
juat checking prices

                                                                 Add server or bandwidth
                                                                 options - you KNOW tons of
                                                                 people are attemtping to buy
                                                                 tickets at one specific time so
                                                                 make it easier for everyone to
                                                                 sign on and access your site.
Waiting to make a decision                                       Search by date range
                                                                 probably not

                                                                 Dislike having to start over to
                                                                 search for another date.
                                                                 Would like to be able to see
                                                                 best seats available on any
                                                                 date without having to search
                                                                 each date and time of event.
                                                                 Trying to buy tickets very time
                                                                 consuming. Plus adding such
                                                                 a high handling price to each
                                                                 ticket as well as paying for the
                                                                 privilege of printing off your
                                                                 own tickets you have just paid
                                                                 a premium for? Consumers
                                                                 are stuck having to purchase
Event did not show up                                            from Ticketmaster

No tickets on sale till tomorrow                                 Not really




ForeSee Results, Inc. Confidential                                                    549                                    Satisfaction Performance Report
Date Created: 04/01/2010




Because it would be my
believe that tickets were sold       Other than secondary sellers it
to secondary sellers prior to        would appear there isn't much
selling to the public.               choice                          Sell only to the consumer!
just browsing                                                        no


                                                                    Not really. Not sure if the
                                                                    above experience was
                                                                    something you were
                                                                    responsible for.


Desired tickets unavailable                                         Make link content clear
seating on main floor not
available or price not right.
waiting till end of week

                                                                    if you don't have tickets, say
                                                                    so. don't have us go through
                                                                    the process of looking for
didn't offer tickets to the show i                                  tickets. state that the show is
wanted to attend                                                    sold out.
no money                                                            no
N/A                                                                 no
didnt find anything i was
looking for

                                                                    You need to be able to see the
                                                                    availability of seats over
                                                                    multiple days

                                                                    No, not at this time.




ForeSee Results, Inc. Confidential                                                          550       Satisfaction Performance Report
Date Created: 04/01/2010


Nothing of interest
not sure what show yet !!!




The tickets were not available

                                                                      captcha should only have to
                                                                      be entered once; prices should
                                                                      include the "service charges"
                                                                      in the price"; ticket prices are
couldn't get tickets                                                  too high; you are a monopoly
Need to confirm family
member is able to go on date
of event


couldn't find concert dates                                           Calendar
                                                                      I would like to see the events
                                                                      near my house on an easy
same above                                                            way
                                                                      All the fees you tack unto a
                                                                      ticket are ridiculous, and if I
Event does not have tickets on                                        can avoid buying a ticket from
sale yet.                                                             ticketmaster, I will.
The explanation was not
satisfactory.
                                     Easy order and printing ticket   Suggestions for how to narrow
                                     process                          a search.
They didn't have any tickets
left for the concert I was
interested in.

already have tix
                                                                      no

                                                                      get rid of charges... or lower
high "convienence" charge                                             them!@!!

                                                                      more exact diagram of
price decisions                                                       available tickets                  francesbrla@bellsouth,.net


tICKETS NOT YET ON SALE                                               NO


ForeSee Results, Inc. Confidential                                                         551                                        Satisfaction Performance Report
Date Created: 04/01/2010


no events near toledo                                                                              guitarguy6@rockfan.com

not sure about personal time                                      lower surcharge... bet you
available                                                         guys have'nt heard that before jesse.rood@yahoo.com

Need to confirm with friends if
they want to attend the show.
                                                                                                   gd274@aol.com
just searching                                                                                     volleygirl2424@yahoo.com
Tickets are not on sale yet
browsy the site first time           don/t know                   not at this time

insufficient fundng                                                                                mccannmp@appstate.edu

                                                                  TO HAVE THE PRINT A
                                                                  LITTLE CLEARER SO, WE
                                                                  COULD READ AND SEE THE
MY FRIEND DID IT FOR ME.                                          LETTERS,ON THE MAP
                                                                                                   and1_eddie@hotmail.com

just browsing

                                                                  Better information about tyhe
                                                                  sit available                    lolug05@hotmail.com




See #27, why are you asking
the same questions re-
worded??? I feel like this is        None by this web-site. Not
wasting my time.                     user friendly                See # 27                         rarerose2002@yahoo.com
just check for the events                                                                          n_ross56@yahoo.com
                                     n/a                          no

                                                                  Ability to order tickets to be
                                                                  delivered to someplace other
                                                                  than your billing address.
didn't find a concert i wanted
to go to
Discuss event with spouse                                                                          vickie4909@yahoo.com




ForeSee Results, Inc. Confidential                                                    552                                     Satisfaction Performance Report
Date Created: 04/01/2010




                                                           I would like to know where the
Map didn't match seating area                              seats are. You can do this for
at all!                                                    baseball, but not for soccer.
                                                           Telecharge has better site in
                                                           chosing seats - can ask for
                                                           "next best seats" several times
                                                           or change date or start over. If
see above - gave up after                                  I could get tickets for
having to start over every time                            everything thru Telecharge, I
to change date                                             would.                           ademouth@yahoo.com
                                                                                            rewiley@hotmail.com

error. no tickets




couldn't get any tickets in the
price range I was looking for
and couldn't find out when
tickets in my price range would                            Show a list of available tickets
be available.                                              up front, so I can compare.

The ticket surcharge is far too
expensive. No way can I pay
over $7 per ticket above the
ticket price.                   the outrageous surcharge

                                     n/a                   n/a                                jamf66428@hotmail.com
DONT WONT TO...                                            FIX IT

                                                           have tickets available instead
                                                           of brokering all of them and
nothing available                    the entertainer       making fans pay more money




ForeSee Results, Inc. Confidential                                              553                                   Satisfaction Performance Report
Date Created: 04/01/2010




                                     1.seeing my eexact seat
                                     location will
                                      be
just comparing availability of       2In AmEx presale, tried to
seat to the ones I bought last       purchase less than 8 tickets in
week                                 2 transactions and could not. marie.davej@verizon.net
just wanted to find out what my
options were when I do
purchase the tickets.                                                   mockinbird08@yahoo.com

                                                                    maryjeandominy@yahoo.com
                                     Very nicely done. Color
                                     scheme is soothing but
                                     appears to have too much
                                     white space, but in going from
                                     page to page, it's almost not
Not on sale yet.                     worth mentioning.              susanjoyce@gmail.com

no info                              monopoly hate your company         no thanks


too expensive                        make it esier to use               billgray@pacbell.net
I made a purchase not long
ago and this was to check the
status of the issue.                 Have better customer service. cwhedden@verizon.net
                                     Better security measures to
                                     prevent breaches that seem to
See 27.1 above                       occur every year.

                                     Have United States as the
keep getting error                   default for the country question

                                                                        amyyuk123@yahoo.com
tickets not on sale yet



Presale had not started.             Lower prices!
                                     Frustrating to always get the
                                     same seats in the one price
got frustrated                       range if I don't like them.
tickets not on sale yet
George Strait isn't available in
MI yet                                                                  jlp6363@comcast.net


ForeSee Results, Inc. Confidential                          554                                  Satisfaction Performance Report
Date Created: 04/01/2010


                                     i couldn't work out where i was
                                     sitting for the george michael
had to print tickets                 concert                         gfranka@gmail.com

cause my credit card wouldn't
go through they said they
wouldn't take it but it works on
other sites but this one. I did
get a new card had to change
my code on my card someone
was using my card and had to
get new code now ticket              yes if my card would work i
master won't take my card.           would be buying more tickets     mac_ranee@hotmail.com
the tickets did not go on sale       no                               tashia9753@yahoo.com
                                                                      reikimoonsong@yahoo.com


                                     fix the seating chart so u can
                                     read it better thank u.
                                     move flexibility to choose
wrote review - concert sold out      seating



                                     surveys should not make
                                     questions mandatory.
                                                                     mlawrence94@msn.com
                                     not able to select a
                                     specific,can only get best seat
tickets not sale yet                 available                       champnasty@yahoo.com
                                                                     henryadultdaycare@sbcglobal.
event not on sale yet                                                net

I'm not sure of the date I would
like to attend my event.                                              f-felicia@att.net
                                                                      scottishmutt@hotmail.com




                                     more options for people who
                                     live outside the US, like
                                     Mexico                           ovidepressio@gmail.com




ForeSee Results, Inc. Confidential                       555                                        Satisfaction Performance Report
Date Created: 04/01/2010




                                                                 Have a choice of seats. Better
                                                                 seat descriptions/charts/views
                                                                 of seats. Have prices and seat
Not on sale yet.                                                 areas listed prior to sales.
                                                                 Clearly state prices including
                                 I simply wish to attend an at a fees and options to minimise
I was not able to determine the venue at which Ticketmaster is fees. Also give details on
price.                           the exclusive ticket seller.    availability of tickets
I purchase tickets before and
was just checking to see if
they had arrived                                                 Not at this time               greves8@yahoo.com
I have received the tickets as a
gift and wish to purchase 2
more so need to speak to an
operator                                                                                        clerk@16wardell.com.au
not on sale yet
no available tikets
The error message kept
popping up even though I
entered code name which I
was asked for                                                    No                             joan.crawford1@three.com.au
needed to change email
details


Because i live in France, so i
don't know yet what i want to
do, and what is a "fair price" to
see hockey or NBA games...
tickets too much                                              less ticket load time
                                                                                             Audreyhoatson7@hotmail.co.u
Tickets not yet on sale                                                                      k
Just looking to see whats on in
the next couple of months                                                                    moragwatson@talk21.com

                                                              more pre sales for bands that I
                                                              have as preferred               laureen.strohl@comcast.net
was just browsing                                                                             squeak7@live.co.uk
thought charges £4.50 and an                                  free ticket printout yourself -
extra £2.50 to printout your                                  some theatres only charge 30p
own ticket rather unreasonable                                per transaction - so what are
- dont you?                                                   yours all bout?                 ndedixon@hotmail.com

No appropriate gigs                                                                          fr1nge@live.co.uk


ForeSee Results, Inc. Confidential                                                    556                                     Satisfaction Performance Report
Date Created: 04/01/2010


not on sale yet.                                                      jscottmn@yahoo.com

                                     Print SOLD OUT when a show
SOLD OUT, Stop Scalpers!             does not have anymore
Look at all tickets on craig's       tickets. Make it against rules to traderjoe@myprivatecurrency.
list!                                sell tickets on street for profit! com
presale tomorrow
No good seats available                                               horseynw@aol.com

did not have cash yet                                                 dani_macro91@hotmail.co.uk




                                     Make it a little easier to get
                                     through the ticket purchase
                                     process, if i was older or not
                                     as computer literate, i may be
                                     turned off by the process.       sasserandrew@yahoo.com
Didn't have the artist I was
looking for.


ForeSee Results, Inc. Confidential                       557                                          Satisfaction Performance Report
Date Created: 04/01/2010


                                     LESS FEES, COMPLETE RIP-
                                     OFF.
                                     PAID 12 DOLLARS IN FEES
                                     FOR 2 $16 TICKETS, AND I
                                     STILL HAVE TO GO TO WILL
                                     CALL. THAT IS A 38% MARK-
                                     UP ON TOP OF THE TICKET
                                     PRICE


                                     not having to return to home
as above                             page of site
                                     A seating chart labeling rows
Need to check if family would        would be very nice but the
really like the event since it is    current one does give very
out of town.                         basic area info.

                                     i did not see how to store
dont go on sale till tomorrow        credit info
not available for another 24
hours                                bigger map of venue


                                     Please revise your ticket
                                     search site. even after giving
                                     up the tickets to search
                                     another seating, it gives the
                                     same result. Its very frustating.
                                     And each time you have to
                                     type the code which is awfully
                                     scribbled and ineligible.
                                     Telecharge.com has a good
                                     set up for searching and
                                     purchasing tickets.




ForeSee Results, Inc. Confidential                        558            Satisfaction Performance Report
Date Created: 04/01/2010




                                     The Act   Stop charging excessive fees. shaggy1848@optonline.net

                                               Show the exact location of the
tickets not yet available                      seats being offered.
not on sale yet
just lookn                                     no
i wasn't interested in the
events that i saw were
scheduled or the date of the
event conflicted with my                       always show who the opening
schedule.                                      act(s) are for a concert.   j71harris@bellsouth.net




tickets not available yet.                                                      sesharp75@hotmail.com

Have to check dates with
others in party. Will be back.                 I hate typing in code words.
no tickets available with good
enough seating                                 no

No tickets were offered for the
Tim McGraw concert in June.                                                     jonlindalouden@comcast.net
got tickets before.
didnt have my credit card with
me                                             no
presale for the event I wanted
was not on sale yet.
                                               BEING ABLE TO CHOOSE
                                               YOUR SEAT LIKE LIVE
TICKETS NOT ON SALE YET                        NATION DOES




ForeSee Results, Inc. Confidential                                 559                                       Satisfaction Performance Report
Date Created: 04/01/2010


Because I was looking for an
event on 3/25, and I didnt find
anything, it was for a work
event. ONly thing listed I saw                                       No, it was very easy to use
was sports or kids stuff.                                            and look through. I liked it.

didn't find anything interesting                                     find music easily               smqnativezuni@yahoo.com

Seating was not to me likeing
                                                                                                     chrismcqueen@newwavecom
not decided yet                                                                                      m.net
                                                                     Don't charge so much for
cost too much money                                                  service charge--20% of price

THE TICKETS FOR THE
UNIVERSOUL CIRCUS ARE
NOT ON SALE YET



                                                                     Process to login and buy
                                                                     tickets takes too long with
Not interested                       Ability to see seating charts   lousy seating charts            RMHoekstra@Yahoo.com
mmmmmmmmmmmmmm                                                       no

couldnt let me                                                       none
                                                                     Teach how to o AMerican
they werent onsale yet                                               Express early purchase          megan.kurz@yahoo.com


i tried too. rodeo/concerts                                          let me buy tickets.             kicknkoolbrianna@yahoo.com
no tickets available in my price
range                                                                cheaper ticket prices           Supermom9161@aol.com




ForeSee Results, Inc. Confidential                                                         560                                    Satisfaction Performance Report
Date Created: 04/01/2010


                                                                   GET RID of the artist fanclub
                                                                   presales!
                                                                   You have to pay $45 for
                                                                   instance to join the TOM
                                                                   PETTY fanclub just to be able
B/C I want TOM PETTY & THE                                         to purchase presale tickets
HEARTBREAKERS tix which                                            before the general public can
go onsale for fan club                                             purchase.
members tom. 3/3 and not for                                       The fanclub people probably
general public until 3-8-10.                                       get the better seats also, but
I was researching ticket prices,                                   you have top pay to join the
but it did not say what a $35                                      fanclub and then pay for the
seat is to a $125 (I think) ticket                                 ticket @ Ticketmaster. That
is.                                The artist and location of show adds up to a lot of dough!     bbeskie@yahoo.com

                                                              Have a calendar that shows
                                                              the events occuring. I wanted
                                                              to find an event that landed on
I have yet to decide which day                                a specific date, but was a bit
I will attend the event.                                      difficult to do so.             nodoubts2h@roadrunner.com
                                                                                              DAVIDJAMES60@COMCAST.
                                                                                              NET


because nothing was available
I wanted to purchase
tickets sold out
The cost of a ticket is not
worth it it could have been the
second coming and still I
would not have purchased a
ticket
                                                              make the seating chart
                                                              accesiable when u go onto the
have to checkw my daughter                                    website if possible
                                                              access program data
                                                              list special pricing
                                                              reduce processing costs for
couldn't access program detail                                "pickup" tickets



                                                              More options in the for your
                                                              seat purchasing. Quicker
Didnt see what I wanted.                                      service.


ForeSee Results, Inc. Confidential                                                561                                     Satisfaction Performance Report
Date Created: 04/01/2010


Did not find what I needed.
Need to coordinate with other
people the datesand times
                                       Make your password choices
                                       easier to read

no encontre lo que buscaba.
concierto Chayanne en miami. my wife                                   saita14@gmail.com
                                       make the regular ticket buyer   david@michiganmaintenance.
usually do, but not this day.          feel special.                   com

Check with the rest of my
group
not ready to purchase
                                                                          vateman@verizon.net
                                       Once your computer has
                                       identified that the site user is a
                                       person and not another
                                       computor (type in AND
                                       GRAYHOUND)you should
Haven't choosen date and               stop asking the site user to
seats yet                              type (AND GRAYHOUND)               RCIRIGLIAN@AOL.COM
dont know if im going

                                       Specifying availability or not of
Tickets I was seeking for not          certain seats
available anymore                      Newsletter with warnings          marcthonon@orange.fr
tickets arent on sale yet
No seats available in the
section or location I was
interested in.                                                         kjohaugh@yahoo.com

Didn't find a good event.              Show the top musical artists.   joey_bom@yahoo.com



                                       ability to compare multiple
                                       times/dates more easily
The event I want to attend is
not in your system.                                                    letisha_monique@yahoo.com




ForeSee Results, Inc. Confidential                         562                                      Satisfaction Performance Report
Date Created: 04/01/2010


                                                         lower fee prices. $30 in fees
                                                         and I print them out myself, is
                                                         absolutely rediculous. If there
                                                         was another way to get the
                                                         tickets I would!


NOT TIME FOR CONCERT
Decided to call on the phone.
Needed more help with
seating.                                                 bigger seating charts

                                                         no                                 claudiasencion@hotmail.com
Event not listed                     Artist performing                                      jhrock8@nwi.net

                                                         I don't really like the limited
                                                         area options...I wouldn't mind
                                                         going to toledo instead of just
                                                         the NW area.. and it's difficult
                                                         compare everything when it's
event not what I wanted                                  so much switching browsers

                                                         to be able to choose our seats
not on sale yet                                          and site maps to be correct


                                                         less expensive handling
                                                         charges or the option to get
                                                         tickets another way
still looking - survey
interuppted me



not sure which show we are
going to see

The link to the concert would
load a page without a link to
purchase tickets. This
happened about 10 times.                                 no




ForeSee Results, Inc. Confidential                                            563                                        Satisfaction Performance Report
Date Created: 04/01/2010




I had already purchased, show
is tomorrow. I lost tickets and
had to see what card I used to       Allow me to pull better seats.
purchase. Ticketmaster has           You know, make my account
set up replacments at willcall.      special.                         s.tomei@gmail.com

Price                                                                 soniamuscat7@yahoo.com.au
could not do it tried but no
luck. I will like to purchase
tickets for the wiggles before
midnight tonight.                    No
concert sold out and other was
too expensive!                                                        tfpenguin@yahoo.com
I did not find an event I was
interested in attending.




                                     Eat sh_t and die                 theekstroms@yahoo.com




ForeSee Results, Inc. Confidential                       564                                      Satisfaction Performance Report
Date Created: 04/01/2010




THERE WERE NO TICKETS
AVAILABLE!!!!!!!!!!!!!!!!!!!!!!!!!!!                                  AS I STATED ABOVE,
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!                         THERE HAS TO BE A
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!                                  BETTER WAY FOR THE
YOUR SITE MADE IT                                                     "COMMON FOLK AND REAL
POSSIBLE FOR THE                                                      FANS OF THE ARTIST" TO
FASTEST COMPUTER TO                                                   PURCHASE TICKETS. AT
BUY UP ALL THE TICKETS                                                LEAST IN THE OLD DAYS
AND RESELL THEM AT A                                                  WHEN YOU STOOD IN LINE
MUCH HIGHER PRICE. IS                                                 ALL NIGHT, YOU KNEW
PAUL MCCARTNEY AWARE FAIRNESS IN THE                                  THAT THE PROCESS WAS
OF THIS???????                                PURCHASING OF TICKETS   FAIR.
already have them                                                                                      oli5591@yahoo.com
NA

not sure
                                                                      Improve price options, such as
                                                                      family packages and lower
                                                                      children's ticket prices.




ForeSee Results, Inc. Confidential                                                       565                               Satisfaction Performance Report
Date Created: 04/01/2010


No good seats for any shows
today or the time when they
first went on sale and I was         release more good tickets the
literally hitting refresh over and   day they go on sale instead of
over again and went as fast as       waiting and scattering them
possible.                            around                         yatescory@hotmail.com
                                                                    wmundell@wmundell.com.br
Just looking                                                        hobielb81@aol.com
                                     No                             fordjf@hotmail.com

the concert i wanted to go to
only was appearing in cities to
far away from where i live
                                     Allow customers to search
Didn't find an event I wanted to     beyond 2-3 months in
go to.                               advance.                        dreamaker916@yahoo.com
n/a                                                                  dlcn64cc@aol.com

looking at how much ticket are       no                              ismaelvela98@yahoo.com



Your web site said they are on
sale but the phone operator
said they are NOT and i can't
buy until next week.                 Get the info. right             pam@pmtsecurity.com.au

unacceptable seat for the price      improve seating charts
                                     other than making the seating
                                     map clearer, no.




sold out                                                             laperal@pacbell.net
I was just browsing some
events.

                                     Better layout of seating maps,
                                     I had trouble figuring out stage
                                     location. Perhaps highlighting
Still planning event                 stage with graphic?              gutiera1@dslextreme.com

I was just looking!




ForeSee Results, Inc. Confidential                         566                                  Satisfaction Performance Report
Date Created: 04/01/2010


It was confusing, only
presented the same pages
which were not helpful
Was taken to survey while
purchasing


tickets wasn't on sale yet plus
needed handicapped tickets                                                                       wheelchick12001@yahoo.com

i kept getting told tickets were
not available yet                                               sell me some tickets             delvideo@yahoo.com




                                                                a 'contact us' tag               anitamthornton@bigpond.com

                                                                Need better description of VIP
                                                                package, such as price (Tom
ticket not yet available                                        Petty)

                                                                be more clear about seating
i need to tell my family                                        arrangements
                                                                                                 donna_blackhat@bcbsnm.co
Tickets are not on sale yet                                                                      m




                                                                                                 scot.kristal@gmail.com
nothing interesting
                                It was the option that U2.COM
I was looking for somethin else stablished


only one choice of seats could                                  yes allow for a selection or
be made                                                         dates and seating                patricia.crawley@gs.com


ForeSee Results, Inc. Confidential                                                   567                                      Satisfaction Performance Report
Date Created: 04/01/2010


No tickets to my liking
                                                                                                  JanP1183@yahoo.com
Couldnt find a discount
Because tickets apparently
sold out w/in 20 seconds of                                         Help me figure out how to
going on sale last Saturday.                                        queue up for tix in less than 20
20 seconds...                        Performer                      seconds.                         wmw38@sbcglobal.net

                                                                                                  yankeesfan3166@hotmail.co
not ready yet                                                       no                            m
                                                                                                  LAKERS19834@AOL.COM
Couldn't find event                                                 Broader range of tickets.     caragiulia14@hotmail.it

too expensive
no need to                                                          no
Already purchased tickets                                           NO
Did not see an act I want to
see.                                                                None




                                     Hugh fan, buying ticket if I
                                     could get it.
no venues close to home                                                                           ruisi_steven@roberts.edu




ForeSee Results, Inc. Confidential                                                      568                                   Satisfaction Performance Report
Date Created: 04/01/2010


                                     verry good experient            rocioyjuan7@hotmail.com
                                                                     mhairi@christiemhairi.orangeh
no tickets left                      no                              ome.co.uk
waiting for Brooks & Dunn
tickets to go on sale                                                barbjatc@yahoo.com
                                     show available seats

                                     Really pleased with the whole
browsing what's available            site, easy to navigate and use patcowles@fsmail.net
not on sale

i didnt have a code                                                  lisagk1974@yahoo.com


                                     Let me choose my tickets.
                                     Fees are beyond ridiculous at
Tickets not on sale yet.             this point.

Made a $360.00 purchase less
than a month ago. Budgeting!                                         mpalenzuela@oppm.biz




                                     make it a bit easier to find an
                                     artist and have tickets
couldn't find the artist.            available.                       rickishadaggs@yahoo.com
                                     I would of liked to see the seat
                                     selection, I'm not sure where
                                     the seats are , by number. I
                                     can not
                                     believe that they just dumped
                                     me saying I took too long
                                     answering this
                                     survey. CHANGE ALL OF
                                     THE ABOVE ANSWERS TO O
                                     ZERO.
                                     Get more tickets for the laker
Iwas just browsing.                  games.                           lenedweeni@yahoo.com




ForeSee Results, Inc. Confidential                      569                                          Satisfaction Performance Report
Date Created: 04/01/2010




                                     JIMMY BUFFETT                 GET RID OF THE CLOCK               kvanscyoc@comcast.net
                                                                                                      mazeime@kalamazoo.k12.mi.
                                                                                                      us
Too expensive. The
"convenience charge" is                                            Reduce the prices. I can get
excessive.                                                         better prices at the box office.




                                                                   Feel like Ive been raped with
                                                                   the itemized fees. Repulsive.
                                                                   Reduced my concert
                                     priority to see the concert   attendence by 80% at least.




                                                                   see above

                                                                                                      brpeeples@dishmail.net


I could not get the seats I
wanted.                                                            Not really.
No tickets available

TICKETS NOT ON SALE YET
FOR EVENT SEARCHED                                                                                    tuga47@aol.com
No concerts in my area.                                                                               ryzero@comcast.ent


Cancelled a sale of previous                                       More information regarding
tickets                                                            sale of existing tickets.          mpeggyhart@comcast.net
                                                                                                      dbucket@comcast.net




ForeSee Results, Inc. Confidential                                                      570                                       Satisfaction Performance Report
Date Created: 04/01/2010


                                     seating map with more detail.
                                     In a section, Row V doesn't
                                     mean much if you dont know if
                                     the range is A-Z or R-Y only,
                                     especially when there is
                                     double letter rows. At least
                                     give the range if you cant list
                                     each.
already purchased, just
printing                             no thank you
not looking to buy
                                     shortin this servay !
b


                                     I want my tickets!!           apmize@bellsouth.net
                                     Suggestions on who to contact
The tickets to general public        for presale password
start Friday                         information
made other plans sooner              none
not ready.. just getting ideas




would not accept my password                                           tena_luffman@yahoo.com
                                                                       Muchy49@Comcast.net




i am just setting up an account
not sure what show to go to                                            shiningstar139@aol.com
not ready                            no




ForeSee Results, Inc. Confidential                           571                                Satisfaction Performance Report
Date Created: 04/01/2010


                                     when you're searching a list,
                                     click on a specific item and
                                     look at that page and utilize
                                     the back button-I don't like that
                                     I have to re-page through the
not touring yet/tickets not          list from the beginning to get to
released yet                         where I was originally.           pamelabehr@comcast.net


                                     your march calender does not
same as above                        show hampton va.             jpcowdensr@aol.com
i did not have money in my
card                                 noooooooooooooooooo                 jpalacios619@gmail.com
Date of concert did not work
out for me.                          Everything is great!                stricker_26@hotmail.com
                                     Put a phone number on your
                                     website. I was looking for a
Already got the tickets by           phone number. That's all I
calling the event sight.             wanted.

                                     handle the server
                                     load/response time when
                                     tickets first go on sale better
haven't decided whether to
attend                               lower the junk fees
had to take this quiz before I
could get the info I wanted
                                     List on your website that
                                     general admission means first
could not find what I wanted         come, first serve             CassiaIUP@comcast.net

                                     I was very happy to find that
                                     the "Select Date Range"
                                     option no longer limits you to a
                                     90 day period. That makes me
                                     a lot more willing to come
                                     browse for tickets on a more
I didn't find anything that I both   frequent basis as it is less of a
was interested in and could          hassle that it used to be. Make
afford.                              sure this does not change.




ForeSee Results, Inc. Confidential                         572                                     Satisfaction Performance Report
Date Created: 04/01/2010




                                     better security with credit
                                     cards!                        elleno@peak.org

                                     none would not make a
already bought previously            difference                    Baxter0707@yahoo.com
Waiting for my paycheck. Will
purchase tomorrow.                                                  wildmagiclady@verizon.net
                                     Make it easier to move forward
                                     and back between seat
                                     selections, dates, and
                                     sections.                      gc_robb@hotmail.com
NOT ON SALE YET ,,,

Trying to get what I purchased
a month ago and have never
recieved                                                           marians@cynergycomm.net

                                     Not really. My biggest
                                     complaint are the ticket prices.
                                     I would go to more shows if
                                     the prices weren't so high.      hunchpuff@hotmail.com
                                     CHEAPER TIX SERVICE
COULD NOT FIND EVENT                 PRICES




could not get past promotion         Give a phone number that is
code - a very mad customer           working to contact            rasanson@iowatelecom.net
too vague of description of
what I was buying




ForeSee Results, Inc. Confidential                        573                                   Satisfaction Performance Report
Date Created: 04/01/2010




                                                                   Would like to be able to order
                                                                   accessible tickets without
because I can't get accessible                                     being contacted by someone
tickets by way of the internet                                     from your site at a later date.   rbush7@charter.net
Tickets not on sale yet
No events of interest.


Tickets weren't available yet.                                                                       ronnieriot@msn.com
Just printing previously
purchased tickets... other
ticket not available yet
i want to make sure i can
attend the concert
I need to contact friends about
the purchase                                                       none at this time                 ereagan64@gmail.com
cant login



                                                                                                     doc.nic.adler@gmail.com
                                                                                                     s.chavez17@yahoo.com
Tickets not available yet




                                                                   You could eliminate the
                                                                   redundant and excessive
                                                                   handling/service/processing
                                                                   fees.



                                                                   See 31.7 People like to be
                                                                   centered in the section they
                                                                   choose if it is available and the
                                                                   tickets are not selected this
                                     only venue where performer is way. Please fix the seat
                                     playing                       selection program                 madrid_cat@hotmail.com

see above                                                                                            hwright1@aol.com




ForeSee Results, Inc. Confidential                                                     574                                     Satisfaction Performance Report
Date Created: 04/01/2010




                                                              Providing several ticket
                                                              options once you have done a
                                                              search. Like travel sites do.
                                                              You put in the section you
I couldn't find the right price for                           would like and see several
the right seats                                               price and location options    glimmer_81@yahoo.com

                                                              I don't think it is right to allow
                                                              companys like AMEX the
                                                              ability to provide better
                                                              seating, avanced sales to its
                                                              members because many of us
have to wait until 10 am                                      don't have that kind of credit or
tomorrow and also I would like                                income level or just don't want
you to know that AMEX sucks                                   an AMEX card in the first place emyles56@cs,com

                                                              Offer decent seats to all
                                                              events rathere than the
Not available                                                 rubbish ones

                                      wanted to see acdc                                         brestored@optusnet.com.au


I got no information for the
group I may have been                                         More dam info for bands you
interested in.                                                have on your list.                 g.kerr@mchsi.com
the event was not taking place
in my city                                                                                       melaniealfano@yahoo.ca

cause I did not feel like buying
my ticket online. I would prefer Personal desire to see the
buying my tickets personally. show
not looking for tickets, just
update details etc
                                                              lowwer the ticket prices i went
                                                              to more events whe tickets
my creit card was not here                                    were at a FARE PICE             moreland211@yahoo.com
every time i tried it would be
stuck on searching for a very
long time, then i received an
error message. gave up after                                  to make it where it's faster and
several attempts.                                             doesn't have to many errors




ForeSee Results, Inc. Confidential                                                575                                        Satisfaction Performance Report
Date Created: 04/01/2010




The tickets dont go on sale
until satuday but you dont
even have any recognition of                                SHOW ME THE EVENT
the event AT ALL on your                                    SPECIFICS WITH MORE
website.                                                    NOTICE!

                                                                                             verniya.parks@bnymellon.com

presale is 3/5
                                                            No suggestions needed the
                                                            Mahalia Jacksons Theatre
they will be a purchase today                               has it going on.                 regina.givens@yahoo.com

                                                            Reduce need to scroll. Trying
                                                            to add performers, and the 10
                                                            shown at a time could easily
                                                            fit.

                                                            Also, why do I have to select
                                                            one at a time (I think you have
                                                            fixed a bug on selections
                                                            somtime in the past few
Looking for a birthday present                              months though - so thanks for
and couldn't find one suitable                              that)                           firth.mike@virginmedia.com

                                                            None

Tickets not on sale yet
Already said!                                               Readable security codes!

just checking prices                 price & availability   none that i can think of         alabama_chic85@yahoo.com
                                                                                             draperkam@yahoo.com
                                                            very frustrating trying to get
                                                            tickets that are released
                                                            before the general public has
                                                            an opportunity to purchase       gg@geegeehathcock.com

Just looking and for one event
tickets were not on sale yet
not on sale yet                                                                              toukul@yahoo.com


ForeSee Results, Inc. Confidential                                              576                                        Satisfaction Performance Report
Date Created: 04/01/2010




                                     Make a drop down list for
                                     checking ticket availability for
                                     a particular section of a venue. minncb@hotmail.com

didnt understand how to
purchase spurs tickets                                             gia5_32@yahoo.com
not buying at this time.

will do other time
looking for dates in defferant
cities                                                             ghec21863@aol.com




See above
                                                                   josephclay98@yahoo.com

Better event seats were not
available                                                          delayne.havlovic@cox.net
see above note

none available                       none                            amccann@forrestgeneral.com
                                     Stop people buying tickets and
                                     selling them at inflated prices
Not on sale yet                      on seatwave                     d-minns@sky.com
only to learn the availability of                                    funabashi-
tickets                              seat map                        t@mb.meidensha.co.jp
                                     faster between pages
gonna talk to my husband to
see if he would like to go
before i purchase the tickets
and then he doesn't want to
attend                                                             vicki_von_vicki@yahoo.com

I was on the site the first day      Give people a chance to
ticket where offered &               explore other seats where not
purchased tickets on that day.       happy with first offering.
Although not the best choice         MORE TIME BEFORE
then.                                TICKETS ARE RELEASED.         grodsteel@yahoo.com




ForeSee Results, Inc. Confidential                     577                                        Satisfaction Performance Report
Date Created: 04/01/2010


have not decide witch race                                              randycox123@yahoo.com
i already made one, i just
needed to print my tickets


                                     Add shipping address. Less
                                     paranoid security - it
                                     debilitates the site and makes
                                     it impossible. lower fees.
Tickets way to expensive and
not good seat locations              More reasonable prices



                                     Give me more information on
                                     charcaters in the play whether
                                     they are the best of the best or
Additionakl info needed              just good no name actors
could not get tickets
tickets wanted are not
available.                                                              bradu@Pureaircontrols.com




                                                                        philwingfan8552@aol.com
didn't need to                       no
Not on sale yet                                                         pamcaks@hotmail.com

                                     seating is not clear               roofasgirl@hughes.net
tickets not on sale yet
                                     on day of sale it would be
                                     great to be able to get logged
                                     in quicker. no probs any other
tickets aren't on sale yet:)         time                           sunshi4972@aol.com
                                     reduce prices and definatly
poor info and no selection           reduce the fees and service
prices                               charges                        patriciaball14@yahoo.com
i dont know                          no                             armaghanhdi@yahoo.com
Too hard to navigate your
website
not sure about vac.schedule
yet                                  none                               geneberg@hotmail.com


ForeSee Results, Inc. Confidential                          578                                     Satisfaction Performance Report
Date Created: 04/01/2010




just checking prices




                                                                   Enable a search for
                                                                   TicketExchange tickets by
                                                                   artist or venue. Clean up artist
                                                                   names so you don't have 12
                                                                   listings for the same artist (A &
Because I wasn't there to buy                                      B, A with B, B & A, B with A,
tickets.                                                           An evening with A and B, etc.) vlmagee@mageenet.net
                                     interest in event, usually I  I think it is fine, but it is the
                                     come looking for a specific   type of site I come to when I
                                     event and even when I am      have a specific goal. I don't
didn't find an event I was           browsing, something that I am come to it often and don't want
interested in on the day that I      interested in has to be       to spend a lot of time on it
was looking for                      available                     when I do come to it.             deannanovak@mac.com
still shopping


                                                                  more info on the shows (i.e.
please refer to #27                                               whos playing with tom petty)


No tickets thanks to you         One that works                   Get your act together
it wouldnt let me i didnt have a
prom code                                                                                          megane18@aol.com
??



                                                                  Being able to view the view of
                                                                  the seating before making a
                                                                  purchase. That affects my
                                                                  purchase. If I know that
                                                                  viewing is horrible, I may
                                                                  upgrade.                         theonetiffany@gmail.com




ForeSee Results, Inc. Confidential                                                    579                                    Satisfaction Performance Report
Date Created: 04/01/2010

                                     PAID FOR TICKETS TO AN
                                     EVENT ("Louisville Bats"
                                     baseball game in Kentucky),
                                     PAID FOR "RETAIL OUTLET"
                                     PICKUP (would have printed
                                     my own tickets has this not
                                     been available), DROVE TO A
                                     LOCAL RETAIL OUTLET
                                     ("Cajun Dome" in Lafayette,
                                     Louisiana) & WAS TURNED
                                     AWAY BECAUSE KY & LA
                                     ARE NOT IN THE SAME
                                     "REGION" --- VERY BAD
                                     EXPERIENCE, STILL DO NOT
                                     HAVE MY TICKETS, YOUR
                                     RETAIL OUTLET COULDN'T
                                     PRINT MY TICKETS, I CAN'T
                                     PRINT MY TICKETS, ONLY
                                     "CUSTOMER SERVICE" CAN
                                     PRINT MY TICKETS & IT IS
                                     NOT HAPPENING!!!!! --- YOU
                                     & YOUR WEBSITE
                                     DESIGNER FORGOT TO
                                     CONNECT "LOCAL
                                     RETAILER" WITH
                                     "TICKETMASTER REGIONS" -
                                     -- INEXCUSABLE!!!!!
                                     WEBSITE LOOKS GREAT,
                                     BUT FAILS TO DELIVER. I
                                     AM STILL WAITING FOR MY
                                     TICKETS --- AFTER 2 PHONE
                                     CALS TO "CUSTOMER
                                     SERVICE" --- WAITING &           runnels@escapees.com
                                     Place telephone contact
Tried, but was timed out. Lost       phone number prominently on
tickets while trying to sign in.     site.
                                     add what the stage type is, so
                                     that picking seats is easier for
                                     the person purchasing the
                                     tickets.
MAKING ARRANGEMENTS
FOR MANY PEOPLE
not available




ForeSee Results, Inc. Confidential                     580                                   Satisfaction Performance Report
Date Created: 04/01/2010




                                     Make it easier to go back to
Have to discuss seats with           the page that lists all the
another person.                      dates.


                                     make it easier to get the
                                     discounts
because the survey popped up
but im goin to if the tickets
aren't that expensive                                                rcristal41@yahoo.com
                                     it would help to know what
                                     events are appropriate for
                                     children                        retskyzoo@gmail.com
becuase the site said to try
later as they were working on        that i get a ticket alert for when
the site, but I also think the       another batch of t in the park
tickets are sold out but your        tickets go on sale, so I will be
site never said, I was told by a     able to buy them as soon as
friend                               they are avaiable                  ninasimonelli@ymail.com




tickets were released earlier
then advertised
                                     Take the clock off              mshollie80@yahoo.com




Becasue I wanted to see fidler
on the roof and it is not in
Dalllas, I wanted to se the Lion
King and it is not here either.                                      childmcm@aol.com
already purchased tickets            None                            tim5@q.com




ForeSee Results, Inc. Confidential                        581                                     Satisfaction Performance Report
Date Created: 04/01/2010


Seating not available.
Alternate date
recommendations would be
helpful.
                                     I did not like that I had to
                                     accept other offers etc. from
                                     this site and having my email
                                     go to other sites...Dislike this
                                     extremely but wanted the
                                     tickets...
not interested in purchasing
anything today                       better seating chart

already purchased                                                       peterssharon98@yahoo.com
                                     being offered a choice of seats
                                     on the same date without
dates wanted were not                going thru process again &
available                            again
sold out
                                     kno                                dconnery2@comcast.net



                                                                        lesapewitt@houstonprime.com
price to high                        lower prices




Nothin interested me.



Tickets not available yet            None                               doyline3@yahoo.com




ForeSee Results, Inc. Confidential                          582                                       Satisfaction Performance Report
Date Created: 04/01/2010




                                                                  I think all available seats
                                                                  should be available for viewing
                                                                  so that one can pick the seats
                                                                  he or she wants. This site
                                                                  restricts you to purchasing
                                                                  only the seats offered (of
                                                                  course within certain price
                                                                  ranges, etc) For example I
                                                                  bought tix in section 106...the
                                                                  only option I had within a
                                                                  certain price range...only to
                                                                  find out later seats I'd rather
                                                                  had were up for sale...but I
                                                                  didn't know these seats were
                                                                  available nor did I have the
                                                                  option to find out if so and buy
                                                                  them. So tonite I find 2
                                                                  available seats I'd rather have
                                                                  than the 2 seats I bought 2
                                                                  months ago....not knowing
                                                                  then they were available.
                                                                  ALSO, the seating charts
                                                                  should show how the seats are
                                                                  numbered,,,example..which
                                                                  end of the row seats 1 and 2
no tix avail.                                                     are on.                          botuck@windstream.net
not on sale till tomorrow


                                                                                                 nancyframp@yahoo.com


                                     ticketmaster monopoly,no
                                     choice other than scalpers
nothing i liked on there                                          no




                                                                  ability to purchase for more
                                                                  than one event at a time.




ForeSee Results, Inc. Confidential                                                    583                                  Satisfaction Performance Report
Date Created: 04/01/2010


cause i couldnt find the
information for michael buble
or jimmy buffet.                                                                                     drewswife69@gmail.com
                                                                                                     princessbx653@yahoo.com
just checking

I was just searching to see if a
perform was coming to my
area for a concert in the future.                                  No
                                                                                                     myrnagayle@knology.net
                                                                                                     bambi033@gmail.com
                                                                   Make it better to understand.     sexxymama62@yahoo com
Tickets were not yet available
for sale                                                           No
event i was looking for is not
available in or near my city                                                                       lyoaab@yahoo.com
                                                                   be able to type in an event and
cant find show i want                                              find the info
                                                                   there are never cheaper
                                                                   tickets here                    spatpat711@yahoo.com




                                                                                                     CAROLEDDIE@COMCAST.N
NOT ON SALE YET                                                                                      ET

                                                                  better process in finding
purchased prior - just wanted                                     excellent seats - the site can
to look at seating map - this is                                  be overcrowded with in-
a helpful feature                                                 demand shows
                                If i want to see the band, i don' It would be nice if it smelled a
I didn't plan to                care about the rest.              little better.....
because of the date                                               not at this time.                  joebychery@yahoo.com
                                If I love the band I WILL go
                                see them. Ticketmaster=
Tickets go on sale tomorrow. :) 100% reliable to me..
                                                                  Not having to type in the
                                                                  secret words everytime do a
                                The performers                    seat search                        evanschristine@hotmail.com


                                                                   Again with the ticking clock,
                                                                   makes me nervous.




ForeSee Results, Inc. Confidential                                                     584                                        Satisfaction Performance Report
Date Created: 04/01/2010




I could not submit order, due        Get rid of the gift card popup,
to gift card popup                   so I can make a purchase          jshakotko@yahoo.com
just checking out prices and         Have a quiz to match visitors
events.                              with events they might enjoy.     ciny_bs@yahoo.com
not on sale yet                      none                              rafa2012000@yahoo.com
tickets not on sale yet
                                                                       dmcinnes44@optuenet.com.a
Not availeable yet                   Larger layout plans               u




                                     see comments above                Troyricky@mac.com
need to find a friend to come
with me

                                     Tired of scalpers. There must
Need more information about          be a better way to prevent
the show                             inflated resale prices.           bucknerwh@hotmail.com


ForeSee Results, Inc. Confidential                         585                                     Satisfaction Performance Report
Date Created: 04/01/2010




Just looking for information                                                   stahsh39@optonline.net

                                              Improve seat maps to make it
                                              clear where seat numbers start
just getting ideas. can't decide              for all venues. Keep the
until my friend gets here                     scalpers out of it (good luck on
tomorrow                                      that one)                        rogers0323@sbcglobal.net
not sure if i want to attend

just signing in                               no
                                              Frustrating when tickets are
                                              available and yet on site it
Tickets unavailable                           says not available               trish@boltonhotel.co.nz


                                              Would like to get info on how phillip.batchelder@sodexo.co
                                              tickets will be delivered ASAP m


Availability and too expensive                Simplfy



this is a bearly legal operation              stop using it                    eggle3@hotmail.com

                                              coupons,lower prices and
                                              more options available in that
ticket price to high after paying             area also i did not understand
that much for a ticket I have                 if the cost per ticket was $35
little money to shop                          or if $35 for 2 persons.

                                     spouse   better seating review



didn't locate the show I was
looking for in my area.

needed to talk to real person




ForeSee Results, Inc. Confidential                                586                                      Satisfaction Performance Report
Date Created: 04/01/2010




See above explanation
Only looking for prices




See 27 above - errors with
website                                                                   alr398@hotmail.co.uk

                                                                          dcolson@fcnf.com
i was printing my tickets
could get tickets cheaper from
another site                         no

                                                                          shmoo5076@aol.com
Tickets werent on sale yet.                                               twrlnmanda@aol.com
                                     staating at the out set if tickets
                                     are available rather than
                                     making you go through the
no tickets available                 ordering system.
Event tickets not on sale yet
                                     amke sure that the you all
                                     ticketmaster passwords are
                                     linked to your sister link - live
tickets not on sale yet              nation
still deciding                       no                                   juliob07@yahoom.com
                                                                          jmazel2062@satx.rr.com

Just researching right now.




ForeSee Results, Inc. Confidential                         587                                     Satisfaction Performance Report
Date Created: 04/01/2010


                                     seat numbering -- can't tell if
                                     numbers start close to stage
                                     or from other end of row -- and
didn't like seat selection           can make a difference           alhs13@aol.com


Browsing                                                               atlock@hotmail.com
                                                                       ntevans00@hotmail.com

Because the event was not
there.                                                                 glizerd00geo@yahoo.com

Tickets not posted
                                     yea dont hold good tickets i
                                     was on at 10 ND STILL
                                     WASNT ABLE TO GET A
                                     DECENT SEAT NOW I HAVE
                                     TO SIT ON THE LAWN WITH
                                     MY KID AGAIN!!!! KINDA
i allready did                       BUMMED!!!                    angela.ahern@att.net

I couldn't make the date of the
performance I wanted to go to.

I end up calling my purchase
In                                                                     wjstephensjr@aol.com

Tickets not available                                                  jkcoll@comcast.net
                                     Acces to your callcenter
                                     number and more info about
                                     the tickets as a preview for
I´m not allow to do it online, I     exp. Nothing Available, fully
need to call.                        sold...

just looking at web site             no
DONT HAVE CREDIT CARD
AVAILABLE
                                     Don't give a specific amount of
                                     time to fill in purchasing
                                     information. It makes you
                                     nervous and you hope to God
                                     you didn't put in wrong
                                     information.

the tickets are not on sale yet


ForeSee Results, Inc. Confidential                       588                                    Satisfaction Performance Report
Date Created: 04/01/2010


undesirable seats
tickets to high                                                       c.girouard@cox.net

Looking for better seats with
bargain price.                                                        hao_nguyen77@yahoo.com
getting prices
                                                                      mwalkwauk@comcast.net
                                     Seat selection by choosing
                                     SEC from the seating chart.
                                                                      markm7520@hotmail.com
                                     None
could not find                       Clearer tabs                     hansensw@optonline.net
Amex presale sold out.                                                lhopkins3@nyc.rr.com
Not ready
I was looking to see if Vampire
Weekend tickets were on sale
online yet and they did not
seem to be, I plan on
purchasing tickets tomorrow at
a vendor                                                              ventouriss@aol.com
Just looking at prices
not shopping today
Did not find any Concerts
close to my area that i want to
attend                               I like what i have seen          mrkv73@hotmail.com


                                     give a description of who will
                                     be at an event, i.e. mothers
just browsing, i may in the          day celebration at arie crown,
future                               who are the performers


selling tickets                      no                               doralbmt@yahoo.com

funding                              More event info (lineup, etc)    grayhorse_ranch@yahoo.com




ForeSee Results, Inc. Confidential                       589                                      Satisfaction Performance Report
Date Created: 04/01/2010




                                                                     Advertise or inform customers
                                                                     of the fees when advertising,
                                                                     especially the ticket fast
                                                                     option, so the customer can
                                                                     make a decision right then
                                                                     before selecting ticket fast and
                                                                     going through that process of
                                                                     seclecting the # of
                                                                     tickets,seats etc. Customer
                                                                     may have purchased tickets
                                                                     directly from a ticket master
                                     At first the price (then became location with less $ out of
                                     expensive) & then the ticket    pocket and saved time of
                                     fast option.                    having to go on-line.            neverontilt@verizon.net
cousin purchased
Just checking up coming
events

                                                                     I would like to be getting
Tickets to the event I wanted                                        information via email on
to attend, do not go on sale                                         upcoming events in my area,
until 3-6-10 @ 10.00 Brooks &                                        and also about Amex, presale
Dunn, Charolette, NC                                                 info                         ofdjack704@aol.com


                                                                     For me, redeaming the
                                                                     Tutankhamun vouchers was a
                                                                     disaster and I am so frustrated
                                                                     right now despite finally getting
                                                                     both tickets to print. I don't
                                                                     even know how much time I
                                                                     just wasted and had a long
                                                                     wait when I tried to call in after
                                                                     a long search for the phone
                                                                     number. I could only get one
                                                                     ticket to print after many many
                                                                     attempts, and logging in
                                                                     several times, trying the
                                                                     voucher numbers again, but
                                                                     the reply was vague and did
                                                                     not communicate that the
used vouchers, already paid                                          voucher had already been
for. Had tons of trouble                                             used. UGH!!!! I am so
printing my tickets.                                                 frustrated!!


ForeSee Results, Inc. Confidential                                                        590                                   Satisfaction Performance Report
Date Created: 04/01/2010


                                     I think the site needs to be
                                     clearer with its information.
                                     Also needs to be more user
                                     friendly, and easier to
site didn't allow me to.             navigate.                        missambro@hotmail.com
                                     Open tickets sales to all public
The tickets I want were NOT          OR just to special people who
on sale to the general public        can sign-up for presale tickets
yet.                                 alerts                           sudupus958@verizon.net
                                                                      scogar@hotmail.com
waiting till paycheck                more promo pics of artists
Sold Out
                                     better info regarding the
not on sale yet                      presale groups requirements. simone.salghetti@gmail.com
                                     The time box makes puts a lot
                                     of pressure on you when
                                     you're purchasing tickets and I
                                     would rather be able to see the
                                     available seats and not get
                                     one option that I cannot
                                     change everytime I search for
                                     tickets. I would like to see my
                                     options.
No right tickets found
                                                                    sbisig23@yahoo.com
no show at this time
Tickets were not on sale yet.        no


                                     Nothing at this time, so far
Didn't need to, just browsing.       satisfied with this site.




                                     No.                            garciamj@live.com




ForeSee Results, Inc. Confidential                        591                                  Satisfaction Performance Report
Date Created: 04/01/2010




                                                                     lower the convenience charge
                                                                     and make it a flat rate. This
                                                                     way people could factor the
the convenience charge is                                            extra fee for the ticket price in
always outrageous. it makes                                          advance and not leave feeling
me purchase fewer tickets                                            like ticketmaster is an
overall                                                              outrageous monopoly.
                                                                                                         getwel1@aol.com
pending number of tickets
needed                                                               none

I am still planning my trip, I am
not sure when I will be in town.
                                                                     interactive sitting charts,
                                                                     easier navigation to prev
not today                                                            pages when buying tickets

                                                                     I need long range information
                                                                     of the artists that I want to see
                                                                     because I live in a small town
                                                                     and must take vacation time
                                                                     and make hotel arangements,
                                                                     etc. I cannot wait until the last
                                                                     minute to get tickets. I also
                                                                     want premium tickets and by
                                                                     the time I get the information I
                                                                     need, all of the good tickets
                                                                     are gone. I buy many tickets
You did not have tickets or                                          on Ticketsnow.com, but
even information for what I                                          cannot always afford the seats
wanted to see                                                        I want.                           johnettepayne@yahoo.com

                                     nothing you guys are not good
you did not have the tickets i       at having tickets in the united get some tickets in the united
needed                               states                          states                              lizforeman@live.com
not ready

The only thing in my area that I
wanted to attend, when I
clicked on it, I was unable to
figure out where the seats                                           Get a better picture or
would be. Too vague.                                                 interactive map of seats.           OSUCowboyFanz@aol.com




ForeSee Results, Inc. Confidential                                                        592                                    Satisfaction Performance Report
Date Created: 04/01/2010




no date for event yet                                                                               wn1845@msn.com
                                                                  NO                                gilbertzavala@msn.com
                                                                                                    hardygirl_1979@yahoo.com
                                                                  I have had nothing but bad
                                                                  experiences with this site for
                                                                  the past 10 years. I would
                                                                  never use it if it did not have
too many hidden charges                                           the monopoly on the market.
THE TICKETS ARE NOT ON
SALE YET.

You didnt have anymore ticket                                                                       mssunshine9175@aol.com
                                                                  The Washington Wizards have
                                                                  a picture seating chart where
Was comparing the State                                           you can click on a section and
seating ($25) to the regular                                      they will give you a picture of
seating ($65) for the concert                                     what you view would look like.
on 3/12/10. The state has                                         It would be nice to have
better seats and are off the                                      something like that here at
floor.                                                            ticketmaster.

                                                                  GET RID OF THE
                                                                  SURCHARGE,THERE IS NO             WWW.SHOWEN65@YAHOO.
just looking                         There's more than 1 reason   REASON FOR IT!!!                  COM




ForeSee Results, Inc. Confidential                                                     593                                     Satisfaction Performance Report
Date Created: 04/01/2010




Tickets were sold out to Glee
less than 10 minutes after the
start of the Amex presale. Was
also looking for tix to In the
Heights (Bway), but
Ticketmaster only offers you
one set of seats-- a "take it or
leave it" policy-- WHICH IS
AWFUL! Ticketmaster should
be like Telecharge and offer a
choice of seats. The
Ticketmaster website is great,
but Ticketmaster policies are
terrible. Ticketmaster doesn't
allow you to choose seats (as
stated before). Also, I have
previously purchased tix to
events which were then
cancelled-- ticketmaster
refunded the ticket price BUT
NOT THE TICKETMASTER
FEES. Telecharge always
gives the customer back the
fees. So again, it's
Ticketmaster's policies-- not        Offer more than one choice of
the website--that's an issue.        seats.                        pressec@verizon.net
need more information about
other events on in Sydney
when i am visiting
because you are not selling
tickets to the kid choice            to get cheap tickets to the kids
awards                               choice awards
don't have time to go

want another seats                                                      fuengirolaj@viajesecuador.net




ForeSee Results, Inc. Confidential                       594                                            Satisfaction Performance Report
Date Created: 04/01/2010


                                     longer time to purchase as
                                     there is not enough time to
                                     read all the terms and
                                     conditions and this could be
                                     misleading and confusing and
                                     lead to wrong purchases that
                                     cannot be refunded. Plus
                                     below you are asking me in
                                     dollars for my income. I am in
                                     the UK.

not on sale yet                      no                               jackieatcolledge@yahoo.co.uk




                                                                      ckccvegas@aol.com



                                                                      louisewoodhousenurse@hotm
as 27.1                                                               ail.com
not on sale yet
Have to check with others to                                          celestedelgrande@sbcglobal.n
confirm dates                                                         et
                                     not so many questions!!!!!! im
because the tickets werent out       getting tired and my eyes are
yet                                  sore



Nothing on sale I needed.            It's probably beyond help...     bmxgaryp@hotmail.com
no tickets                                                            by_kay-kay@att.net
not ready

                                                                      mighty.cornholio@yahoo.com


                                                                      panda13041@yahoo.com




ForeSee Results, Inc. Confidential                       595                                         Satisfaction Performance Report
Date Created: 04/01/2010




no other options were
available
                                     Allow Members of the site
                                     access to pre-sales more
                                     often. I buy tickets from
                                     Ticketmaster.com about 6-10
                                     times a year, I feel I should be
                                     rewarded for being a frequent
                                     dedicated customer.              joholodak@optonline.net
                                     Be Able to purchase specific
unable to search and buy             seats as I do when going to
specific seats                       town in person.                  thomasf@clatskanie.com



Fees are ridiculous!
the tickets were over priced!


                                                                    kbegley@aol.com
don't know                           no
have to know how many                no                             bjp711@yahoo.com
Venue Sold Out
n/a                                                                 timoxio@yahoo.com



tickets not available                                               canigliaclan@yahoo.com
not raleigh nc                       no

                                     the search needs a lot of work.
                                     You need more options to
                                     narrow your search. Try using
                                     bytemanagers.com to help
tixs not on sale yet                 with your SEO.                  twattig@yahoo.com
too much $$




ForeSee Results, Inc. Confidential                      596                                     Satisfaction Performance Report
Date Created: 04/01/2010


Just Checking a seating map
for an event i already have
tickets for                                                            sammyjo79@gmail.com
already purchase                                                       bward0817@att.net

not available in portland                                              achillesbrehaut@aol.com
you would not allow me to
search for tickets - you only
provide a take these or leave it     yes - make the ticket selection
-                                    a choice of the purchaser
                                     Keep more ticket and don't
                                     make them available to other
                                     3rd party ticket sales so
                                     people will be able to get a
you didn't offer any tickets for     better selection of tickets form
the show I wanted to attend          you.                             rocanj47-store@yahoo.com


Here for customer service
regarding lost tickets

                                     I think you could make it a bit
Nothing of interest in my travel     easier to select seats in venue
area                                 areas.                          kharness156@charter.net

unable to get 1 ticket in same
area of previous purchase                                              brandchandra@yahoo.com
tickets are not yet on sale          no
just looking
no shows I wanted to see             none




                                     See last comments. Make it
                                     easier to navigate the process.




ForeSee Results, Inc. Confidential                       597                                     Satisfaction Performance Report
Date Created: 04/01/2010




                                                                        julienorris0214@comcast.net
No match for lower level

just looking for prices              make it easier to view seating
Need to check whether I can
make it to the concerts




printing out previous bought         better indetail seating charts &
tickets                              ability to find better seats.
already purchased tickets
                                     It's already pretty well
                                     polished; I don't think it could
                                     be improved.                       pmiller623@aol.com
couldn't get through

coudnt get credit card verified
before timer ended so got
timed out                            none                               micheleolmez@hotmail.co.uk


because I never get the seats
that I want. Nor do you offer        Give more choices to your
all event tickets with enough        customers, dont just push
lead time.                           what you want to sell.             raydeq007@hotmail.com




ForeSee Results, Inc. Confidential                        598                                         Satisfaction Performance Report
Date Created: 04/01/2010




                                     too many layers to go through
Not sure I want to attend since      to check ticket availability and
the ticket fees are so high.         price for each day of an event.
not on sale yet
no sale for my venue                                                    coylemichael7@gmail.com
                                     easy to understand floor plan
                                     Should be able to see rows
                                     and seats on map to make a
                                     selection without having to
                                     call. Detroit Opera House
                                     seating map does not match
seating charts not specific          the one on ticketmaster so
enough                               neither is credible.


                                     lower the charges on ticket
                                     purchase
high fees                                                               herber_st14@yahoo.com
my password would not work,          dont sell large quantities and
lost tickets                         dont sell to scalpers              matixarrowhead@yahoo.com

no tickets available, apparently     security page a hassle
Wasn't loking for tickets                                               eebmail@msn.com

I didn't have a promotional
code to enter in the box.                                               emotionall_m@hotmail.com
not on sale yet                      choose your seat




                                     no.. it was a good even tho
no available tickets                 disappointing experience...        1forli@comcast.net



see 27                                                                  kmzsbrown@aol.com




ForeSee Results, Inc. Confidential                       599                                       Satisfaction Performance Report
Date Created: 04/01/2010




                                     Yes, make it a lot easier to get
                                     around. Every time I typed in
                                     Celtic Thunder it brought up
                                     Grand Rapids and they are not
                                     appearing in GR. I put in
                                     Detroit. It said tickets are on
                                     sale now, then click and it says
                                     they aren't on sale. Will call
Said tickets were not on sale        direct. This is a MESS and I
yet.                                 am fairly good on a computer. janwert@comcast.net




sugerland did not go on sale
yet                                                                   gaucha804@sbcglobal.net
just looking                         no                               samhillart@yahoo.com




                                     change the ticket search
                                     format to accommodate
                                     customers' budget. eg can
                                     search for currently available
Hard to navigate for tickets.        seats by section.

                                     quicker and more user friendly
                                     and not waste my time          jamesip@bigpond.com




ForeSee Results, Inc. Confidential                       600                                    Satisfaction Performance Report
Date Created: 04/01/2010




tickets not available yet i
guess                                                                   drembree@sbcglobale.net


                                     letting people know the prices
prices are too high                  earlier on                     cram103@juno.com
I was getting a total price for
the amount of tickets that I will
be ourchasing in the near
future.                              Keep up the good work
wasn't ready to make
purchase
JUST CHECKING ON
PRICES&STATES OF TOM
PETTY.                                                                  gw6874@gmail.com
                                     have phone no easyer to get
not ready to yet                     find
going to go in person and buy
the tickets                          none                               Staciefalkins@hotmail.com
i wanted to know the prices
and sitting available first/                                            alamillo62@yahoo.com

NO MPL TICKETS FOUND                 N/A
                                                                        blewash@msn.com

i am waiting tell nxt week to
see if im gunna be on house
arrests                                                                 splint3r016@yahoo.com


                                                                        rob.mcmanus@hotmail.com
                                     Don't sell 10 tickets at a time,
Sold Out Concert ACDC Perth          its ot fair to those that miss
Mon 9th                              out.                               guidetti@iinetnet.au
all sold out
                                     Put start dates for ticket
no tickets available                 availability




ForeSee Results, Inc. Confidential                        601                                       Satisfaction Performance Report
Date Created: 04/01/2010


                                     i think you should organise a
                                     little better and i think we
                                     should be able to go to the
                                     pager we selected and not a
because i was just looking for       completly different on all
event ideas                          together
Come on....let me be done
with the survey already.....         shorter customer survey
                                     Would like to be able to select
                                     a seat and not have to order
                                     what you select for me.
I didn't find any concert the
days I wanted
                                                                       davedeefinn@verizon.net
no password for the presale          better allowance to presales      scalfsgnc@aol.com




                                                                dfsmarshall@ntlworld.com
                                     Have more premium seats(up
funds need to be transferred         front) available           talkingtina49@hotmail.com

                                     You mean you have a
                                     customer service phone #???
                                     Where is that mentioned? I
                                     tried to change my credit card
                                     number for 30 min. Could not
                                     find a number to call for help.
On sale tomorrow                                                       SalernoM2@hotmail.com
ticket price too expensive                                             eboe2000@hotmail.com
Something called "Priority"          Give users something other
kept me from purchasing              than "Priority" for puchasing
tickets                              tickets                           jgzookeeper@sbcglobal.net
                                     no                                reneern91@yahoo.com
already purchased




ForeSee Results, Inc. Confidential                       602                                       Satisfaction Performance Report
Date Created: 04/01/2010


Too early                            no
I need buy cash tickets
I was checking dates of Lady
Gaga gigs.
                                     losing your seats when you
                                     can't remember your
not good seats                       ticketmaster password
tickets not yet avaliable            no

performer not scheduled.
                                     Show the seating in the Mezz
Haven't finished shopping            row as to which level you are
when the survey came up.             seating. Place information
Having trouble finding the           regarding Handicap
tickects I want reading the          accessability where it can be
map                                  easliy found

need to confirm dates




                                     YOU HAVE A BIG PROBLEM
                                     WITH SELING TICKETS
                                     WHEN THEY GO ON SALE
                                     FOR A CONCERT,I WAS
                                     FIRST ON LINE TO BUY
                                     BUFFETT TIXS, THEY
                                     WOULDNT SELL 2 TICKETS
                                     TOGETHER, I FIND THAT TO
                                     BE A BIG PROBLEM, ONLY
                                     THE SCALPERS ARE
                                     ALLOWED TO PURCHASE
                                     2OR 4 OR 6 TICKETS ,THE
                                     REST OF US
                                     SCREWED,YOU GO ON
                                     EBAY THERE SELLING
                                     TICKETS AT 2X THE PRICE,
                                     UNFAIR, THE CLICK AND
                                     PICK YOUR TIXS ONLINE IS
                                     THE BEST FAIRNESS TO
                                     ALL,THAT THE BEST WAY
ONLY SELLING SINGLE                  TO GET THE PREMIUM
TICKETS                              SEATS.




ForeSee Results, Inc. Confidential                      603          Satisfaction Performance Report
Date Created: 04/01/2010


purchased yesterday. just
wanted to print today.
                                     Let us know when tickets are
                                     no longer available from a pre-
Tickets not available                sale                            joann1985@sbcglobal.net
already purchased tickets            none


need to check my checkbook                                         lee3.amanda@gmail.com


Not ready yet                        Pick own seats                katrinadoug@yahoo.com

tickets for anything is way to
high to by for the the poor
families like me my son would
love to take his family to see
the cards and he does not
have the money so I try to get
great seats for him and the
family behind home place it
would cost about $1500.00
that is sad a poor family can't
go unless you setting in noise
bleed seats that is sad              lower the price of tickets    harry_hobby@att.net




looking for better seats                                           dbreath123@aol.com




ForeSee Results, Inc. Confidential                        604                                  Satisfaction Performance Report
Date Created: 04/01/2010


                                     simple easy instrutions to find
                                     out how to purchase tickets or
couldn't get in to find out how      use your site without a lot of
to purchase                          fine print                      johnb

already purchased                                                       Lady123@cox.net
                                                                        brenn4@hotmail.com

                                     Have more options on tickets.
                                     Let us decide where EXACTLY
I might go to the a ticket           want to sit. Give us the option
master outlet to get the seats       to to be able to select where
EXACTLY where i want them            we want to sit at every venue

                                                                        dfred@woh.rr.com
                                     Ability to choose seats.

                                     N/A


no tickets
                                     Seating chart could be better. I
Made comments about a                thought my seats were higher
concert i attended, bought           from the floor than what they
tickets from ticketmaster.           were.
just looking                         no

Unable to see tickets available
and random tickets were not
very good. If I'm spending
$1200 I want choies.

Because I refuse to support a
monopoly                                                                thefbom@yahoo.ca
                                     venue information
already purchased
Was looking at costs of tickets
& couldn't figure out seating
chart                                                                   kerrisocha@yahoo.com




ForeSee Results, Inc. Confidential                       605                                   Satisfaction Performance Report
Date Created: 04/01/2010




                                                                    Information that takes to time
                                                                    to review should be available
                                                                    outside time restrictions. The
                                                                    buyer should be given the
                                                                    option to see what seats are
                                     I wanted to take my daughter   available in order to make an
                                     to this event                  informed decision.
                                     dates, times, prices                                            jenmott80@yahoo.com
waiting on my mother to call                                                                         tooky200130344@hotmail.co
back                                                                                                 m



not on sale                                                                                          Brownleemary41@yahoo.con

the tickets were sold out.                                                                           dareelistpoet@aol.com


ForeSee Results, Inc. Confidential                                                      606                                      Satisfaction Performance Report
Date Created: 04/01/2010


                                                                  Have better event lineup
Poor Price                                                        descroptions
did not like sight                                                no                             jdwat@cox.net
                                                                                                 modmac2@bigpond.com.au
                                                                  Let customers seeking
                                                                  disabled seating see what
                                                                  seats are available at any
                                                                  given time. If non-disabled
                                                                  customers can, why can't
                                Availabilty of disabled seating   disabled customers? Seems
I purchased yesterday           in seating areas I prefer         rather discriminatory to me.
Still considering what shows to
buy tickets for.




                                                                  See above. I'd seriously like to
                                                                  have an option of purchasing
                                                                  without having to log in.
                                                                  Have tickets available to
Not available                                                     special fans earlier             garyreinsch1@earthlink.net
                                                                                                   TAMMY@NORTHSTATEORT
                                                                                                   HO.COM




ForeSee Results, Inc. Confidential                                                   607                                        Satisfaction Performance Report
Date Created: 04/01/2010




There was nothing in town.           No




I made telephone call to
Ticketmaster and was
informed about no specific
areas being available. Your
very obliging operator then
completed the ticket purchase
by telephone.                        As previously stated.           opgaspari@bigpond.com
still looking.                       none at this time.              tinalunceford@att.net
                                     only charge per order not per
                                     ticket                          suekanga@live.com.au
Well, I'm not sure if i need to
purchase tickets for all the kids
that are going with me to the
event and if I do , do I have to
pay full price ?                                                     jessnray_2008@yahoo.com
didn't need to

tickets arnt on sell yet



                                                                     seasonalbounty@gmail.com
prices
Because the Artist is not
having a concert yet.                No                              randr3@optusnet.com.au



                                     Provide clear information on
Tickets were not available.          whether a show is sold out or
Couldn't find out why.               otherwise avaible.
just looking
no good seats
undecided
need more time




ForeSee Results, Inc. Confidential                      608                                     Satisfaction Performance Report
Date Created: 04/01/2010




Not on sale until 10am I was
changing my billing credit card                                      ksemantel@gmail.com




                                                                     shoedog100@sbcglobal.net

tickets not on sale yet                                              ncha693009@aol.com

didnt find the right seating                                         valeyjessi1@hotmail.com
                                                                     shannoncoyle@gmail.com
                                                                     ritaloo@live.com


                                     Have a phone # easily visible
                                     to call for assistance
Because the event I was
searching for is still not
available.
non available
have to fonfirm with partner         no                              designercrew@live.co.uk



                                     Maybe, if we can get more info
Next time i am going to              on the artist site i mean to be
purchase the ticket for a show       able to chat with these artist
but it cost a lot from South         about the giggs and linked to
Africa.                              you guys.                       sedumedi1@yahoo.com
I have a coupon code and
there was no place in the
checkout for coupons. So, I
will purchase my coupons
elsewhere.                                                           brittglock@gmail.com
all ready bought tickets
Not on Sale yet.                                                     southpeach@windstream.net
I already bought the tickets.




ForeSee Results, Inc. Confidential                      609                                      Satisfaction Performance Report
Date Created: 04/01/2010




not ready to
didnt' find anything
                                                                  Be more specific as to why I
No tickets available according                                    can't get tickets - is the site too
to the site and no phone # to                                     busy, sold out, error on
call to check.                                                    site,etc.                           daboss0410@aol.com
                                                                  no

Not ready to purchase yet                                                                        kimmjackson@verizon.net

                                                                                                 kjmckinney@annapolos.gov




                                                                  I would not have chosen the
                                                                  "prefered method" if it would
                                                                  have been clearly stated that I
                                                                  wouldn't be able to print them
                                     If I like the band or not.   the same day.                   emert1@q.com
need to okay it with my
husband first.
no concerts availble


                                                                  Lower the fees please


was just trying to print tickets                                                                 asualumni@cox.net
already paid for tickets, just
needed to print them                                                                             sbs91851@msn.com
only needed an invoice


ForeSee Results, Inc. Confidential                                                   610                                    Satisfaction Performance Report
Date Created: 04/01/2010




Just browsing today                                                   Mystic_femenine@yahoo.com
bought them a while back, just       Less fees/or more promotions -
needed to print them.                CRAZY


                                     cut out high price if u make 1
                                     order for 3 tickets don't make a
go back to 27.1 answer               person pay 3 service price       gin-wil@cox.net
Not available



                                     your website was not working
                                     last friday when i tried to make
                                     a purchase. my zip code was
                                     not accepted, after several
                                     attempts, i called your number
                                     and dealt with an agent who
                                     was horrible and time
                                     consuming. the tickets i
                                     wanted were long gone by the
                                     time all of this happened -
                                     about an hour to buy tickets is
                                     not acceptable and now i don't
                                     even have half of what i
                                     ordered. the agent told me you
                                     were working on your website -
                                     so why did you launch ticket
I am trying to get my last           sales of a new event on the
purchase from you.                   day your site wasn't working? bllamar@hotmail.com




ForeSee Results, Inc. Confidential                      611                                       Satisfaction Performance Report
Date Created: 04/01/2010




Your site is inadequate. For
example, your yankee stadium
ticketing doesn't allow me to
pick by sections. You don't
offer adequate information for
your theater events. When
are stars on vacation, for
example? Telecharge is much
better for theater. Most local
companies have Select Your
Own Seating now.
Ticketmaster needs to follow         Select Your Own seat for
this trend.                          sports and theater.
                                     A way to e-mail entertainers
                                     that aren't touring to say you'd
                                     love to get a chance to see
Just browsing.                       them.
The tickets are not available
yet                                  none




                                     I would like to see how many
                                     sitting are available and where
I would rather go in person.         on the map are they located. djss_mryahoo.com
                                     MAKE THE SEATING
WAS LOOKING FOR DORA                 CHARTS A LITTLE BIGGER,
THE EXPLORER, IT'S NOT               SOME OF THEM COME TOO jean.fordslawnmower@verizon
ON SCHEDULE                          SMALL                           .net
just browsing

                                                                        sunvalleybon@aol.com




                                     Don't give the option to buy
                                     tickets if none are available for
as above                             the event                         fionadenton@aol.com




ForeSee Results, Inc. Confidential                        612                                  Satisfaction Performance Report
Date Created: 04/01/2010




                                                       cheaper service charges. they
                                                       are way too high and it makes
                                                       it difficult to afford an already-
the show that i wanted was too                         expensive ticket. i've missed marina.blanchette@purchase.
expensive.                                             several shows because of this. edu
Already purchased. Printing
tickets




                                                       Charge what you advertise
                                                       and quick nickel and diming
                                                       me throughout the checkout
                                                       process.


                                                       every time i wish to recieve a
                                                       copy of my seating chart, i,m
                                                       told they don't ever have any
                                                       copies to give out, this no way
                                                       to select the best seating
                                                       available to see the event,
                                                       they have only one copy and
                                                       no way to make a copy. a lot
                                                       of customers walk away
                                                       without purchasing the tickets.
could not view the seating                             monroe, la. only areana with
chart for the event i selected                         this problem.                   honeybebee1@gmail.com
Didn't need to. Already
purchased the tickets. Just
needed to print them out.
                                                                                      four_catsonedogone@hotmail.
just looking at events                                                                com
Purchased tickets all ready          No Other Choice   quit selling to scalpers



                                                       make it more simple to use !
Ticket costs too much.
Ticketmaster. Live Nation,
Promoters, Agents, Managers
are too greedy.                                                                       leee@lesconcierges.com


ForeSee Results, Inc. Confidential                                          613                                     Satisfaction Performance Report
Date Created: 04/01/2010


                                                                    rockinmetalforever20000@yah
event is not on sale yet.                                           oo.com
Have not decided yet.                                               leah_farris2002@yahoo.com
tickets not on sale yet              no




                                                                    sherista@hotmail.com
ck with other couple
Checking to see if tickets had
been mailed.




                                     The ability to select the section
                                     for the tickets and the ability to
                                     select end of the row seats. I
                                     have long legs and like the
                                     end seats                          jimdeb@iname.com




                                     See previous timer comments -
                                     give increasingly more time as
                                     purchase progresses            jlabk05-mail@yahoo.com


ForeSee Results, Inc. Confidential                      614                                       Satisfaction Performance Report
Date Created: 04/01/2010


                                                                                   mindyzacharias@sbcglobal.ne
checking schedule                                  lower your convience fees       t


                                                   LET US KNOW ASAP WHEN
TICKETS NOT ON SALE YET                            TICKETS ARE ON SALE   SJWIENIE@VERIZON.NET

                                                   NO.
                                                                                   djohnston4935@yahoo.com



                                                   ability to zoom on whole seat
                                                   map, find seat location more
                                                   exactly. allow to change date
Too much trouble to search                         or price w/in a single login.

Purchased via telephone




                                                   be able to print your tickets
                                                   after printing purchase receipt rambalboa@aol.com
                                                   1. $2.50 for email receipt of a
                                                   ticket is unacceptable, make it
                                                   free 2. Put all your charges
                                                   together, $X+$Y etc makes me
                                                   feel I'm being ripped off even
                                                   more

                                                   Show seating details and drop
The seats suck!                      The artist.   your unjustified fees.
still picking the concert i want
to go to.

already have tickets...just
checking end time...which                          Info on finishing times...VIP if diannemanningdunlop@hotma
wasn't available but should be.                    you need to arrange a pick-up. il.com
                                                   ability to select seats by on the
tickets not available in my                        aisle or other similar
price range                                        characteristics


ForeSee Results, Inc. Confidential                                    615                                        Satisfaction Performance Report
Date Created: 04/01/2010




                                                                                                  nana@schleider.org

i had no money
i didn't find the show i was
looking for                                                                                       cupa32@hotmail.com
                                                                 nothing really its good how it
Not on sell.                                                     else                             romjr01@yahoo.com
not sure if I wanted to go.                                      no
Johnny Msestro Event was
Canceled needed to check
with you guys?                                                   N/A

just wanted to know the ticket
price first and i will buy the
ticket eventually
                                                                 Make some basics easier to
                                                                 find, such as price, location,
Tickets are not yet available.                                   time, etc.
                                                                 No
not loading

site was down and could not                                      it should work so i can buy my
continue                                                         damn tickets
the band i wanted to see isnt
going to be in indiana                                                                            missyddunn73@gmail.com
performer not coming to my
city                                                                                              lcvereen@yahoo.com
                                                                                                  pugwash562002@yahoo.com.
dates didn't suit                                                                                 au

                                     Musical Talent Giving the
                                     Concert
need to ask first before
purchase                                                         n/a                              mesabilly@yahoo.com
have to find out how many                                        just having a ticket price would
tickets i need first and i was                                   be nice and not all of the
just getting a price. will be                                    service fees etc. just one flat
back on to purchase though                                       rate.
the concert im looking for is                                    let customers pick there own
sold out ( taylor swift)                                         seats                            sadofpa@aol.com
                                                                 a detailed seating chart for
                                                                 those of us who are not
                                                                 familiar with the arena




ForeSee Results, Inc. Confidential                                                    616                                    Satisfaction Performance Report
Date Created: 04/01/2010


                                                                                 edmondsjames96@yahoo.co
                                                                                 m
                                               check out your competitions
                                               site like select a seat           kcmcgrew@gmail.com
                                               no its brillent
Tickets not availablerang
customer services listened to
a message (taped) and then
the phone hung up on me.
Tried two different numbers
both said the same thing and
hung up.                                       not for the faint hearted.
Tickets not yet on sale.                                                         omgzitsjoey@gmail.com
no money                                       no                                hollysug44672@yahoo.com
                                                                                 the.other.whitemeat@hotmail.
already did just printing tickets              no                                com

i received an email for
complimentary tickets but
none were available.                                                             jrcousens@hotmail.com
Just looking for information.                  Lower fees...LOL.
i called an order them
                                               Alot of work....you guys blow
                                               compared to other sites. revise
                                               your business and marketing
it sucks                             nothing   plan!!!!!!!!!!!!!!




ForeSee Results, Inc. Confidential                                  617                                         Satisfaction Performance Report
Date Created: 04/01/2010


                                     Frankly I do not like
                                     Ticketmaster.com at all. My
                                     primary dislike is that unlike
                                     telecharge.com, I am unable
                                     to select different seats than
                                     the ones I am given to any
                                     particular even (telecharge
                                     allows one to search for the
                                     next available seat at any
                                     given performance). Also, if I
                                     choose to change the date for
                                     a particular event or another
                                     event I need to start the
                                     process all over again.
                                     Furthermore, the times I have
                                     made a purchase the
                                     complete purchase information
                                     (date/seat location/etc) is not
                                     displayed - it should be on
                                     every page. I will use
                                     Ticketmaster again but only
                                     because certain shows only
                                     sell through this site but given
                                     another choice I would not use
No satisfactory seats available      it again.                        nai1958@gmail.com

                                     No
date chaged for presale                                            awitulski@msn.com

                                                                   hheeaaattthher@hotmail.com
                                     Note when tickets are no
Already had tickets for myself       longer available

Date didn't have seats
available that I was looking for.    no                            bdarnell21@windstream.net




need presale code and not on                                       beachedbroome@bellsouth.ne
sale yet.                                                          t




ForeSee Results, Inc. Confidential                      618                                     Satisfaction Performance Report
Date Created: 04/01/2010




Could not get what I want                                                                          plsavage@shaw.ca
too expensive

Nothing to see.

could not find good enough
seats                                                               no                             julieyarbrough21@yahoo.com

Needed more seats together.
waiting
                                                                    bigger graphics and seating
                                                                    arrangement maps
                                                                                                   asitzler@comcast.net
                                                                    no                             dnswkl@yahoo.com
                                                                                                   angelamurphy86@aol.com

                                                                    need to list a customer service
wasn't my intention today                                           email address                   m.ambrose63@ntlworld.com
Not looking to buy now.
not on sale yet
Just printing tickets today
                                                                                                   laryssajade@gmail.com



trying to get a ticket I already                                  I don't plan to use this site
purchases MONTHS ago                 some one gave me a gift card again.



                                                                    i like what you offer so i guess
the concert was not there                                           i'm satified                     jazzstarr1@hotmail.com
                                                                    It is very complicated and ask
                                                                    for too much information. I
                                                                    have been on this site for at
                                                                    least 30 minutes.                myrna68@msn.com
no avaialble
Price




ForeSee Results, Inc. Confidential                                                      619                                     Satisfaction Performance Report
Date Created: 04/01/2010




All of your extra fees make the
tickets too expensive.                                             Stop all the fee crap.         leyankee@yahoo.com
I AL;READY HAVE TICKETS
there where no tickets
avalable???                                                                                       csteph1506@yahoo.com
were not avail                                                                                    chefjb15@cox.net




Didn't like the seats left for the
price. Tried to order early with
citicard and couldn't get in.
Site directions were incorrect
and no one answered at
ticketmaster phone when I                                          Show the rows on seating
called for support.                                                maps.                          glymanmd@msn.com
                                                                   no more fees                   y_bunbury@yahoo.com

Tickets aren't available yet.                                                                     Seymour4@mts.net
didnt have the answer to my
question




wasn't here to purchase

                                                                        maybe like a statewide search
                                                                        option, that would be really
think i missed the concert           if i want to see the artist or not cool!!!!                      jaradjohnson32@gmail.com
Ticket section I preferred did
not have tickets I was willing to
purchase.                                                                                         n/a

was just researching the prices                                    if possible a more detailed
to make future decision                                            seating chart.                 srcampbell03@hotmail.com


ForeSee Results, Inc. Confidential                                                      620                                      Satisfaction Performance Report
Date Created: 04/01/2010




                                                                       na
                                                                                                       mandi_bridgeman@yahoo.co
                                                                                                       m
Already bought tickets few
days ago.                                                                                               cadude43@yahoo.com
                                                                       Bakersfield, CA shouldn't be
                                                                       under LA and surrounding
Because I couldn't find what I                                         area. It should have its own
was looking for.                                                       even if it's small.              zachruff@live.com
                                                                       more options in terms of
Need to see what seats are                                             seating preferance.... aisle for
available                                                              example
too difficult to find anything                                         Make it more user friendly
Ill buy at a accuale place!!!                                          a real place to buy tickets!!!   tedkritikos@yahoo.com
Already got seats. Just making
sure no better seats are                                               make the verification words
available                                                              easier to read and/or shorter   zwitt87@gmail.com
not shore want buy here

Not onsale yet
No events for that artist yet
I already purchase my ticket.                                          no
not ready yet
JUST ADDED NAME TO PICK
UP                                                                     NO


                                                                       Better layout-more search
                                                                       limitations- explanations of
To expensive and didn't give                                           events- reduce fees-Security
me what I wanted.                                                      check is to hard to read
                                     It's simply what i wanted to go
                                     see, so my taste was most
                                     influential in my ticket
                                     purchase.

ticket availability for three                                          ticket prices for some shows
shows, ticket price for another                                        are outrageous!
no good seats                                                                                          glewis22@bellsouth.net




ForeSee Results, Inc. Confidential                                                         621                                    Satisfaction Performance Report
Date Created: 04/01/2010




wasnt working

had to wait 24 hours to change       make changing password
password so had family               easier ........more selection of
member purchase tickets              seats for event ....

Not sure of schedule                 Venue and Town searches            braushki56@hotmail.com
                                     give more access to presale
not available                        for members                        aundreagaund@aol.com
                                     mention sold out if location
no seats available                   doesn't come up
will be did later
event not showing on your
schedules                                                               l.dickey@att.net
Not time yet.                                                           ksb_2@msn.com
                                     not
tickets go on sale march 13           right now                         nutn2it1@comcast.net

could not get tickets
not ready to yet                                                        arsenalj2000@hotmail.com
Tickets are not yet on sale                                             russj54@att.net


                                     direct people to log in. don't
                                     remember log in passworkd          robleeper@frontiernet.net
could not tell where the seats
were
                                     None. Except have them load
Money.                               faster.                            C47raze@yahoo.com
the row/seats were no longer
available!
DID NOT KNOW IF WE ARE
GOING                                                                   JSEABOLT6@YAHOO.COM

as above

                                     no


no tickets available                 actual seat availability map???




ForeSee Results, Inc. Confidential                        622                                       Satisfaction Performance Report
Date Created: 04/01/2010




Stated above.
Will make it later. I have to
discuss what date with a
friend.                                                                                         shaggycat@bigmir.net

I made the purchased already.
I just printed the tickets.

I couldn't find what I wanted                                                                   adrianna1991@yahoo.com




                                                              yes allow customers to print
because i had already                                         the tix in the same section
purchased it in the past.                                     where we can print the receipt.

                                                              Change it to offer seat
                                                              selection like on Airline
                                                              seating. Get rid of the clock.
                                                              Just shut down if there is 5
                                                              minutes of inactivity. Offer a
                                                              zoom feature, could not see
                                                              the small seating chart. Could
                                                              not tell if it accepted the AmEx
                                                              points or is charging my card. drlindahall@millenicom.com



                                     talent of entertainers
undecided


                                                                                                cyndereal21@yahoo.com

Poor seat choices no matter
which options I picked. I
called Billy Bob's directly and
they helped me pick better
seats than this site was                                      Allow me to see all available
returning. (cheaper service                                   seats and select the ones I
charge too)                                                   want.                             choke@ffsolutions.com


ForeSee Results, Inc. Confidential                                                623                                     Satisfaction Performance Report
Date Created: 04/01/2010


need to finalize free time to
attend
                                                                would like the option of
                                                                selecting own seats; don't
                                                                really care for all of the added
                                                                fees, etc... I have a running
                                                                joke that I share with my
                                                                friends and family regarding
                                                                the final ticket price of an
                                                                event -- "after Ticketmaster is
                                                                done "thanking" us our total
event not on sale yet                                           is..."                            bsmith73@hotmail.com
                                                                                                  tomitchell@broward.org
                                                                None                              chriswiles1@live.com
                                                                The security check is way too
                                                                long. most of my time is spent
                                                                typing this in. Then if i go back
                                                                and try different seats I have to
                                                                do it again.                      didd1969@yahoo.com

                                                                Correct Seating charts and
                                                                prices relating to the charts.   cjsdaddy888@aol.com


                                                                the seating map could be
                                                                availabe for all venues          johncockett@hotmail.com
just investigating for future
purchase

i'M NOT THROUGH
RESEARCHING                                                                                      melissa.allison@us.army.com
Curious about the promotional
code.                                                                                            jlsd0218@aol.com



explained above                                                                                  perfectlyharmles@yahoo.com

Elton John not on sale yet
                                     what my granddaughter wants
not sure of dates of our trip        to attend                   no




ForeSee Results, Inc. Confidential                                                   624                                       Satisfaction Performance Report
Date Created: 04/01/2010




                                     ablility to buy multiple events
                                     at one time without a
Have to confirm my plans             processing fee every time         dzobitz@aol.com
just browsing

Tickets not on sale                                                    joermilano@hotmail.com
no availability in my price
range                                no

                                     add seat numbers to seating
                                     maps, allow boolean searches
                                     (if I search for "jackson
                                     browne" I do not want michael
event not for sale                   jackson and jackson, florida)
                                                                       romeos_whitegirl01@yahoo.co
                                                                       m
tickets not yet available
tix not on sale until friday.
                                     It is very painful when looking
                                     for seating. Once your seats
                                     have been chosen, you are
                                     automatically sent to another
                                     window for purchasing. There
                                     needs to be an option to
                                     decline those seats and return
                                     back another screen that will
I was not able to find a good        allow you to select another
seating for the event                seat.
                                                                       larsen689@btinternet.com




nothing i want to see on the
days i want to see it                                                  johnsons0056@yahoo.com

                                     no
not on sale yet
sold out




ForeSee Results, Inc. Confidential                        625                                        Satisfaction Performance Report
Date Created: 04/01/2010




                                                fire the webmaster, shoot the
                                     monopoly   developers, and start over.     wweverett@cox.net



Sold out                                                                        mfpmckenna@yahoo.com
I'M SELLING
not on sale yet-Simon                                                           dawnjboyd@comcast.net
not on sale yet




ForeSee Results, Inc. Confidential                                 626                                  Satisfaction Performance Report
Date Created: 04/01/2010


                                     I needed to be able to see
                                     other dates when the date I
                                     selected was full. I had to go
                                     back to the original website to
                                     get that info EACH TIME         katieb7@verizon.net
Wasn't sure how many tickets
I needed.
price to expensive                                                     frscott43@yahoo.com
uncertain as to performance




Listing tickets                      Fix the ticket listing process.   steveasper@aol.com




                                                                       just1tyra@aol.com
nothing appealed                                                       jiml11@hotmail.com
                                                                       j_rieder@comcast.net

WANTED to purchase the
tickets that I found (Floor
tickets for Iron Maiden at the
Rexall) but the shipping option
did not show up and therefore
was unable to purchase the
tickets because the time ran
out when I was trying to find
out what went wrong and could        Yes lengthen the time you         contessa_short21@hotmail.co
not recover the tickets              have to make a purchase           m


because lil wayne is not
available right now in concert       no

broke                                nothing off the top of my head kittykat11@catlover.com
Tickets not on sale until 3/13                                      apersonette@hotmail.com

                                                                       JOBEDA63@COMCAST.NET




ForeSee Results, Inc. Confidential                        627                                        Satisfaction Performance Report
Date Created: 04/01/2010




                                     A clearer and more informative
                                     seating diagram..ie expressly
                                     numbered theatre seating in
                                     order to acertain ..how far from
Have to check if this day is         aisle...clearly show where rows
suitable for ret of party            are situated                     yvonne@appeng.com.au
                                                                      lhighs1006@aol.com
tix not on sale yet
Couldn't get the tickets as not
yet released and I did not have
a code ????                                                             christinemoroney@gmail.com

Price is too high, event not in
my area.                             n/a                                sqzmein2@yahoo.com
                                     no not at all!!!                   aribel73@gmail.com

wanted telephone no to ask
about extra group booking
seats                                                                   j.d.green@bigpond.com
                                     please make the tickets            happysoftballblues@yahoo.co
too much money                       cheaper!                           m

                                     Calendar ineffective. knew the
                                     date i wanted. every time i
                                     selected it, it went back to a
                                     scroll listing of dates starting
                                     with today.

Price was higher than I              An easier way to change the
thought so I will need to check      date in the search and actual
with family before going             picture view of the seating
forward.                             chart.



                                     Yes, LOWER YOUR
                                     "CONVENIENCE
                                     CHARGES!!" For every two
                                     tickets I buy, it's like I'm paying
Tickets weren't on sale yet.         for a third! RIDICULOUS.            Dark_Mark_19@yahoo.com
didnt have the money                                                     adidasgirl373@hotmail.com
because there was a routine
maintence                                                               pauestefani@gmail.com




ForeSee Results, Inc. Confidential                       628                                          Satisfaction Performance Report
Date Created: 04/01/2010




couldnt find available yickets
for Rod Stewart, Billy Joel or
Elton Johnwould travel to see
any of them/tickets still
unavailable                                                         wdwlap2@yahoo.com.

need to check dates with
friend                               not at present




See above
                                     I would like to be notified when
                                     my favorites are scheduled
                                     such as maxwell , charlie
                                     wilson , ewf , maze, war , kem
searthing for 3 day pass             , etc                            donny_tuggle@hotmail.com


not on sale yet
printed tickets already
purchased

TICKETS NOT ON SALE YET.                                            rkruger432@cox.net

                                     Annoying when sent an e-mail
                                     offering presale tickets too
No tickets available.                late.

                                                                    simon@midwestmotorfactors.c
i want my paas word                  reply to forgoten passwords    om




ForeSee Results, Inc. Confidential                      629                                       Satisfaction Performance Report
Date Created: 04/01/2010




                                     Show me all available seat for
                                     a show. Then let me pick
I couldn't find tickets I wanted.    which ones I want.

                                                                       susanconnors64@yahoo.com

made my purchase yesterday

Tickets not on sale yet.                                               c_halker@hotmail.com



                                     fix your ticket purchasing
                                     system. I had the seats I
you site failed; received an         wanted and was not able to
error after entering billing         purchase them after entering
information, etc within the time     all contact/billing information
alloted                              due to a site error               ncooklin@yahoo.com
tickets go on sale tomorrow          pricing                           shay7495@hotmail.com
                                                                       dbernhard@kc.rr.com
Didn't find the event I was
looking for




ForeSee Results, Inc. Confidential                        630                                     Satisfaction Performance Report
Date Created: 04/01/2010




                                     The "Captchas" on your site
                                     are too small and hard to read.
                                     The "Processing" part timed
                                     out becuase of your server
                                     and I lost my place because
                                     the "time was up" but this was
                                     not my fault. It was the fault of
                                     your site. You should allow
                                     more time for the tickets to
                                     process, because I have no
                                     control over that and it isn't my
                                     fault the site was bogged
                                     down. The fees are laughable
                                     and the whole process is
                                     painful just to see if tickets are
                                     avaiable. You should list which
                                     seats are sold out or
                                     unavailable before a user has
                                     to wait 3-5 minutes to go
                                     through it all just to see a
                                     "Sorry" page. I wouldn't have
                                     bought these tickets through
                                     TicketMaster if I had another
                                     choice.                            ibook238@mac.com

                                                                   lloydsabc@Lloydsabcinc.com
                                     Faster load for dial up
                                     customers
Not on sale yet




ForeSee Results, Inc. Confidential                       631                                    Satisfaction Performance Report
Date Created: 04/01/2010




                                     See above!                        iadj86@yahoo.com

                                     lower the service fees            jmatz@ymail.com
                                     info on senior and accesible
nothing appropriate                  venues and discounts              VeraLouise@att.net


                                     Better way to find ticket,
                                     search multiple days, etc. I
                                     don't want to "keep coming
                                     back to try again". That's not
                                     convenient. If you keep doing
                                     that to me then you owe me
                                     the "convenience fee", not the
                                     other way around. Ridiculous. I
                                     come to this website to buy a
You don't have tickets.              ticket, not to keep looking.
Inquiring about a previous
purchase                                                               drekkenprime@hotmail.com

could not find event or info
about event                                                            HSNYDER8@neo.rr.com

T                                    No




ForeSee Results, Inc. Confidential                      632                                       Satisfaction Performance Report
Date Created: 04/01/2010




The performers are not coming
to Oregon

not on sale                                                          chrit55@verizon.net



tired of looking

                                     Seperate the shows more, for
Just browsing upcoming               example, rather than rock/pop
concerts.                            have a category for each.
Tickets not on sale yet

No money                                                             sprngrswhtlab@hotmail.com




                                                                     haroldhatten_1@msn.com

                                                                     kevindeang@aim.com


I will need to find out more
information on concert end
time before I make a decision
to attend                            see comments above


Sold out to other vendors
all ready purchased                                                  red05031204@yahoo.com



                                     Yes, make it easier to print
                                     your tickets. I'll be having you
                                     mail them from now on.           bgt9322@gmail.com




ForeSee Results, Inc. Confidential                      633                                      Satisfaction Performance Report
Date Created: 04/01/2010




I could not reset my password
and get my cc entered.
Tickets go on sale tomorrow.
confuse, about seating on                                               carolynperkins91@comcast.ne
different events                                                        t
no tickets available


Tickets are not on sale until
3/12 at 10:00 a.m.




                                     as previously stated.              tjc1010@hotmail.com




Tickets (as a preferred
American Express card                Ticketmaster is a Monopoly
member) were never made              and should be disbanded into
available.                           many smaller ticket vendors.       ozmo.tear@gmail.com
                                                                        goran.danilov@team.telstra.co
                                     none                               m

                                     Don't put tickets on sale during
                                     normal business hours when
                                     workers don't have a fair
not on sale yet                      chance to purchase

                                     show the ticket prices and an
                                     phone number to call if I am
prices?                              unsured.

                                                                        lalo888@gmail.com


ForeSee Results, Inc. Confidential                       634                                            Satisfaction Performance Report
Date Created: 04/01/2010


Need to check dates with
family.
Was directed to another site

Sold out                             more ticket availability.

waiting on handicap reply                                                   fdop24@hotmail.com

                                     I hate your site, your company,
                                     the entire monopoly. You rate
                                     tickets at x price, but then tack
                                     3 charges on top of it. You
                                     make deals with other
                                     companies i don't want to do
                                     business with to sell some
                                     tickets earlier, there is no
                                     chance of buying tickets
                                     anywhere except through your
                                     service. I don't even know
                                     why you bother with surveys,
                                     because the general
                                     consensus is you just don't
                                     give a shit about your
can't find tickets                   customers.                        timdgsr@timdgsr.com

                                     fix voice prompts. they dont
                                     understand british

I didn't find my Jill
Scott                                no, not at this time                   cnobody@yahoo.com
just researching an event for a
friend.
cant afford it yet                                                          spencerbdu@hotmail.com
                                     Don't give an option to look for
                                     tickets that are unavalible. Or
                                     maybe show a seating chart
                                     like the airlines do that only
I couldnt find tickets.              shows availible seats.

                                     Tell us up front whther there
                                     are limited tickets or if it is sold
Tickets were not available.          out.




ForeSee Results, Inc. Confidential                          635                                      Satisfaction Performance Report
Date Created: 04/01/2010




                                                                      Allow to search for ALL tickets,
                                                                      groups them by date and then
                                                                      showing. Don't make me pick
                                                                      a date then hope/pray I get a
                                                                      result. Show me what's
                                                                      available out the outset. Other
Could not find tickets for the                                        ticket companies do this why
show.                                                                 can't you?
no credit card                                                        no

                                                                      give me more options on
still making up my mind on                                            seating rather than selecting
which show to attend                                                  for me

dont know what you get with          details about what is included
what tickets you buy                 with vip etc witckets
                                                                      NEED REAL PEOPLE ON
                                                                      THE PHONE                          JMARTIN34@YAHOO.COM
just looking                                                          no                                 jody_mcgee73@yahoo.com

Didn't like the seats that were
offered.                                                              None at this time.                 joselynbrown@hotmail.com

just getting ideas                                                    no                                 wtyson1@carolina.rr.com




ForeSee Results, Inc. Confidential                                                         636                                      Satisfaction Performance Report
Date Created: 04/01/2010




                                                            it's hard to read the encypted
                                                            codes sometimes. sometimes i
                                                            dont type them in correctly
                                                            because of that. it would also
                                                            be nice to have not only a
                                                            general color-coded map of
                                                            the venue (as you do) but also
                                                            a persons description of each
                                                            venue describing the
                                                            view/sound/stage placement
                                                            etc....because just the color
                                                            maps either take away from
                                                            some people thinking there
                                                            are no good seats left just
                                                            because only balcony or far
                                                            left or far right seats are
                                                            available...but if there was a
                                                            description or real pictures
                                                            from differnt angles of
                                                            arenas/etc it would help
just looking to make plans                                  people decide on buying
later                                                       tickets.                       mcinnamon@gmail.com

that was not my purpose today
                                                            no thank you                 poolwiz2031@hotmail.com

Need to check dates from                                                                 admin.ealing@davidlloyd.co.u
availability with family first.                                                          k
                                                                                         tina.holdsworth1@btinternet.c
not on sale yet                                                                          om
Tix not available til March 20       BAND, price, seating   N/A                          tata-ham@comcast.net




                                                            Have all event dates listed
                                                            sooner. Ex. Entire Iron Maiden
                                                            tour has been announced, only
                                                            a handful of the dates appear,
                                                            only one of them mentions the
Tickets are not onsale yet                                  fan club pre-sale.             tlewis95@aol.com
My choice not available


ForeSee Results, Inc. Confidential                                            637                                        Satisfaction Performance Report
Date Created: 04/01/2010


                                                                                         chichovalle@hotmail.com


sold out
not on sale yet                                      no                                  sme92267@aol.com
Too early



all ready explained in previous
answers
                                                     Buying handicapped seating -
                                                     Did it two years ago & seats
Not on sale yet                                      were not there!              dome916@neo.rr.com
not on sale yet

                                                     Keep the ticket fees in line with
                                                     the cost of the ticket. I have
                                                     bought tickets that were
                                                     cheaper than the total fees
                                                     here before.

                                                     More direct way to get to the
                                                     specific dates I'm looking at.
                                                     Hate having to scroll through
                                                     tons of pages to get to where I
No dates for end of May                              want to be.                     magpie86@prodigy.net
Far too expensive,
ticketmaster should be                               No. I will never return to this
ashamed to put their names to                        site, it's a sin to promote
this site, although maybe not                        people selling tickets for over
as it's ticketmaster...                              the odds...
bought tickets yesterday,
wanted to check seat location                        show seat numbers for each
map not clear                                        specific concert layout



No tickets available from the                        Don't care. I won't ever use it
very beginning.                                      again...waste of time.              KristaRDH@msn.com
Need to talk with family for
dates
no bands i like are playing
cos my tickets arent on sale
yet                                  who is playin                                       ford_gurl@live.com.au


ForeSee Results, Inc. Confidential                                        638                                      Satisfaction Performance Report
Date Created: 04/01/2010


too expensive


                                     I would like to more options to
                                     select seats


None I wanted as I moved to
VA and updated my in fo              none today
got four tickets now and i'am
happy                                nope                              JedsBoss61@yahoo.com




                                     SHow all available tickets
Needed to confirm with               without having to choose a
spouse.                              section or price range FIRST.
i couldnt decide




                                     When someone is searching
                                     for the best available, show
                                     the best available.               dymunique@yahoo.com
                                     no                                rayc529@optonline.net

                                                                       struxon@verizon.net
                                     khfwuie                           randavis@my.lonestar.edu


already purchased tickets.




ForeSee Results, Inc. Confidential                       639                                      Satisfaction Performance Report
Date Created: 04/01/2010




                                     NO                              brooksland2006@cox.net
                                     not have to leave website
                                     every time the system tells you
unable to locate tickets             to try again                    jasso.fernando@sbcglobal.net
                                                                     kat98665@yahoo.com
dnt have the money yet
                                     no                                armyofone2158@yahoo.com

Can't get to ticket purchase
page, dummy! Oh, and how
about putting the phone
number on the page?                  Have a site that works            patmanfogg@yahoo.com




                                     Re-work your pricing structure.




                                     Just too many hidden fees.        todd.ayres@ymail.com


Couldn't find what i was             Have A spot dedicated to
looking for                          st.louis events
not sure of price yet. still
looking                              no

                                     Allow people to search for
                                     more than one seating option
                                     at a time so they can compare
                                     and decide location vs price.
                                     Having to start over every time
                                     is extremelly annoying. If the
                                     box office can do it -
                                     Ticketmaster should be able to
                                     do it - allow people to pick
                                     specific seats available. Stop
                                     giving resellers advantages
                                     over regular customers.


ForeSee Results, Inc. Confidential                       640                                        Satisfaction Performance Report
Date Created: 04/01/2010


                                     Need to know if the concert is
                                     sold out. Or give available
no tickets available                 seats                            sunny73@optonline.net
                                     if has taken too long ,i havent
                                     even gotten to the ticket
                                     purchase. and i dont like that i
havent gotten to the web site        have to do a survery to get to
yet!                                 the purchase                     pinksinger16@yahoo.com
                                     More flexability in choosing
                                     seats
                                     For people searching seating
                                     over a variety of dates, don't
                                     make us type weird security
                                     codes each time, but rather
Not on sale yet.                     make it just once.

Waiting for my schedule to
clear up before making a
purchase.                            none




                                     I'd like to tell somebody the
                                     seats I want and let then find
                                     them instead of having to do
                                     50 different lookups in hopes
                                     of finding something
because you make it such a           acceptable which in a lot of
pain to find tickets.                cases I don't.                   res02ihk@verizon.net



As stated above
they go on sale tomorrow                                              bearbee46@yahoo.com
credit card problem                  no                               shula26@hotmail.com
the prices are a little to high
me today.




ForeSee Results, Inc. Confidential                       641                                   Satisfaction Performance Report
Date Created: 04/01/2010




                                                                          Please clearly state at what
                                                                          age a child will be required to
                                                                          have a ticket.                    aneasyname@gmail.com



                                                                                                            evansrich80@yahoo.co.uk


                                                                          Don't waste my time entering
                                                                          security code if tickets aren't
                                                                          available.
                                                                          Make it easier to search for
                                                                          tickets for same artist at
tickets not available                                                     alternate dates/venues.           gregpidluski@aol.com
                                                                                                            mariomata13@gmail.com
no offer                                                                                                    clawson.sandra@mayo.edu

no tickets left at reasonable
price
Didn't want to                                                                                              larry_anf@msn.com
I had already purchased the
tickets.                                                                  Lower the additional charges.
                                                                                                            flobird@hotmail.com
                                                                          In Depth seating charts.
no tickets available

                                                                                                            kizz0u812@yahoo.com
Time and locations of seats.
Unaware if wife and I would sit
together.                                                                                                   tonycfd@aol.com

Not interested in any events.
                                     Did'nt have to wait in line in the
                                     cold and rain.


ForeSee Results, Inc. Confidential                                                             642                                    Satisfaction Performance Report
Date Created: 04/01/2010




just looking for events today to
check if i can take off work                                            trentcooper98@yahoo.com

waiting                                                                 rasmusanrichard@yahoo.com
Glen Beck is not scheduled for
a St. Louis visit.                   No, not at this time, thank you. valerie@kamp.com

                                     Let us pick our preferred
                                     section upfront rather than you
                                     picking.                        dirlam87@hotmail.com
no good seats available
tickets not on sale yet

just looking                         more options for students

band does not have dates set

                                     no
                                     offer option to see # of tickets
Did not like tickets available       by price
                                                                        marcelinavalladares@yahoo.c
no tickets                                                              om

Because i can't today they go
on sale tommorrow                                                       makinzey04@hotmail.com

                                     yes have more lower bowl
no tickets for event                 seating                            rlmeck01@yahoo.com
i didn't find any tickets i
wanted                                                                  ronda.borchers@hotmail.com
I was not able to get the seats
I wanted.
                                     Lower your prices or at least
                                     give us a heads-up from up
                                     front. No living being is
                                     harmed in the purchase of
                                     these tickets; how much can
                                     an automatic system cost to
                                     maintain and run?                  johnlovelady@earthlink.net
Not on sale yet.

see above
                                                                        williamssandy4960@yahoo.co
tickes not on sell yet               no                                 m


ForeSee Results, Inc. Confidential                        643                                         Satisfaction Performance Report
Date Created: 04/01/2010




                                                                                                 cgiowa@yahoo.com

                                                                Tried to print the receipt and
                                                                got a very complex error
                                                                message.                         sdirtre@hotmail.com
tickets not on sale yet
not on sale yet



tickets go on sale 10 AM
tomorrow


just checking info                                              none

                                                                Give the novice more selection
                                                                for sister ticket sales company.
I tried. No tickets or a choice                                 What is Ticket Exchange? I
to call you or some other way                                   want sting tickets for
for a direction. Ticket master is                               Vancouver, Canada concert
huge. What's the deal?            the performance, who it is.   Help me please                   reblove@comcast.net
                                                                seating plan needs to be
                                                                readable. Tickets should be
as above, site kept saying no                                   available consistantly from on barbara.trotman@bigpond.co
match                                                           sale date.                       m
going by greensboro coliseum
to purchase tickets                                             no

Tickets are on sale tomorrow.
                                                                expensive                        mlelete@yahoo.com
have to go over price and
seating availability with friends
first. If every one agrees we
will purchase.                                                  no                               rbancells@earthlink.net
event I was after is sold out
couldn't get any information
from website                                                    information on tickets           wapsicolli@cox.net
tickets not available yet                                                                        pmuryn@verizon.net
Tickets not yet on sale.

                                                                No                               earlsmd@Live.com
Just looking for event ideas
didnt under stand                                               simply answers                   taver@roadrunner.com


ForeSee Results, Inc. Confidential                                                   644                                    Satisfaction Performance Report
Date Created: 04/01/2010


                                                                                   coreynjenn28@yahoo.com
                                                  Purchased tickets for one
Not ready                                         event and their was no band.     shugahill1@gmail.com


                                                  I hate it when it asks for my
                                                  credit card number before I am
sales not opened yet                              able to choose the tickets.

                                                  Yes open up tickets to people
Because I don't have an                           that don't have American
American Express Card.                            Express Cards.
ause I made a purchase the
other day. Waiting for my
tickets to come up on e-mail.

                                                  REMINDER OF PRESALE
NOT ON SALE YET                                   TICKETS                          delayneholt@yahoo.com
not on sale



                                                                                   zksmom6868@msn.com

No
                                                  I'd like to know where the
I'm checking on tickets that I                    customer service number is
haven't received yet.                             located.                         srp527@hvc.rr.com
survey came up too soon
I only was given one choice for
seating for my family.
                                                  Ive often made several
                                                  atempts to buy tickets,but
                                                  between countdowns running
                                                  out,passwords being illegible
                                                  and card verication never
just setting up alerts               The Artist   working ive given up
Tickets available weren't very                    Make it easier to see that a
good for the event I was                          User has Logged into the
looking to attend                                 system and their account.


                                                  Have accurate seating chart.




ForeSee Results, Inc. Confidential                                   645                                    Satisfaction Performance Report
Date Created: 04/01/2010




                                     Help me get my tickets             ronhhaynes@aol.com
Tickets were sold out.

I am just printing my tickets
today
Since it was a pre-sale offer I
was looking for, I just wanted
to gauge the ticket prices for
the event I am interested in.        None
Was only printing tickets I
previously purchased
Because your site would not
let me. I have been trying for
two since the tickets for Nora       Have tickets for the general
Jones, El Paso tx opened for         public. If you sold out in El
sale and I continue to receive       Paso on the first day then
message saying not exact             tickets were purchased by a
matches were found, even             reseller. I know the Plaza is
when using selet best ticket,        small, but first day sell outs
any price                            are rare.                          rotha.ayers@live.com
Just looking                         no
Not on sale yet                      No
informational today only             no

not ready                                                               jgorman@turkil.com
                                     have tickets available for the
no tickets                           every day person                   maidmanR@gmail.com

cause i dont find the band that
i was looking for maybe next
time                                 more quality of seat location

not on sale yet                      lower ticket prices
plans not set yet. Selecting my
seats is always a problem with
your site. No option, no             Give seating options when
flexibility.                         purchasing tickets.
looking for FAQ
                                     no
                                     Let us no clearer if the tickets
I couldnt get the tickets i          are on sale and when they will
wanted                               go on sale


ForeSee Results, Inc. Confidential                         646                                 Satisfaction Performance Report
Date Created: 04/01/2010

                                     1. You shouldn't charge to
                                     deliver my tickets to my inbox
                                     to print myself. That is
                                     fracking ridiculous. My God,
                                     that should be free, especially
                                     because of how much you
                                     already gouge customers on
                                     the tickets themselves.
                                     2. I was looking for tickets to
                                     an all day event where you
                                     had to pick the time of entry. I
                                     should have been able to see
                                     the exact times for which
                                     tickets were still available.
                                     Don't tell me what you think
                                     the best times are, let me pick
                                     myself. The same goes for
                                     picking tickets to a concert.
                                     Don't tell me what you think is
                                     best. Show the floor plan with
                                     seats and show me which are
                                     still available. Then let me
                                     click on the seats I want.
                                     Other nonTicketmaster venues
                                     do it, so it's possible. Spend
                                     some of the money you gouge
                                     us for and install that method.
                                     This is the 21st Century after
                                     all.
                                     3. Your information is not
                                     consistent. I typed in the
                                     name of the event I wanted
                                     and one of your pages said       evanderpool@buchalter.com

I was looking for information
on when the show was coming
to my area. It's not here yet.       no
Did not see anything
interesting.                         Need to list more events.

tickets not available                                              marieon@comcast.net
The show I wanted to see is
sold out.




ForeSee Results, Inc. Confidential                      647                                       Satisfaction Performance Report
Date Created: 04/01/2010




                                     Yes, Ticketmaster does not      No Way! This was a waste of
                                     fully disclose fees.            time! Poor Survey

                                     Suggest favorites based on
Joined for future notification       music genre


none available

cost                                 location near you by zip code

cuz                                  n/a

not ready to make purchase           none



Seats not available                                                  lajuan_johnson@hotmail.com.




                                     make the purchase user
                                     friendly                        cg.spau@gmail.com
not sure which one im                all events in a 50 mile range
attending                            from where i live
timing of event



                                     NO




ForeSee Results, Inc. Confidential                       648                                       Satisfaction Performance Report
Date Created: 04/01/2010




Same reason that i wrote in
above. I don't know when I am
offered the best seats
available, and you
know!.....they cost sooooooo
much....if I'm on the computer
seconds after they go on sale,
I ought to get better seats than
someone that purchases them
2 days before the show.
PLEASE DO SOMETHING
ABOUT THIS IN THE                                                     PLEASE READ AND ACT ON
FUTURE. YOU MAKE US                                                   WHAT I WROTE ABOVE.
NOT TRUST YOU.                                                        THANK YOU.             jhill7371@charter.net
                                                                                             perciliania@hotmail.com
Schedule conflict                                                     none
Band not touring in area                                                                     rjmonty@comcast.net
just browsing
                                     customer service if there is a
                                     problem

did not have all my money on
credit card                                                                                    Msbridgett@sbcglobal.net
                                     The band playing and how
                                     much we like them                                         amybeth@letsgopens.net
no                                                                    no

i was just checkin on my order                                        no


no good seats available                                               no
                                                                                               ramjetvette@aol.com




ForeSee Results, Inc. Confidential                                                    649                                 Satisfaction Performance Report
Date Created: 04/01/2010


                                     Stop selling all affordable
                                     tickets to radio stations and
                                     others. Give customers an
                                     option rather than force them
listed above                         to buy specific price ranges

was still looking got interupted     no




                                     It would be nice if the seats
                                     would be numbered so I could delores.johnson95@yahoo.co
                                     see exactly where my seat is. m
unable to choose the seating i
prefer


same as above                        more time as easier

                                     provide better navigation back
need to check on a babysitter        to the ticket selection site


ForeSee Results, Inc. Confidential                         650                                 Satisfaction Performance Report
Date Created: 04/01/2010




                                     Make it easier for me to
Not looking.                         purchase tickets online.         jsllim@c-gate.net
Tickets on sale tomorrow             No                               sp_riopelle@hotmail.com
                                     having a way to search
                                     different seating and prices
pricing                              without starting over            joeybear789@yahoo.com
I could not locate satisfactory
tickets.                                                            caliten06@msn.com
                                     service charges are rediculous
                                     on this site, I hate buying
                                     tickets from ticketmaster
                                     because of how much extra
not ready to buy yet                 they charge you!               krisymartin@gmail.com
                                                                    raulcontero@att.net




                                     yeah get rid of your service
                                     charges all together and work
                                     on lowering your ticket prices
                                     with negotiations with hte
                                     bands or venues etc              puncrawq@aol.com

No American Express Card             Pay Pal maybe, or Except Visa
                                                                      b82560@hotmail.com



I don't have the money.              No.                              musicalover93@gmail.com

didnot haveany good seats left                                        jeffac@q.com

dont like site                       change site around to diffacalt cblanton@gmail.com




ForeSee Results, Inc. Confidential                       651                                    Satisfaction Performance Report
Date Created: 04/01/2010




                                                                  Ticket availabilty - give some
                                                                  choices                          jaej_b@hotmail.com
                                     DO I WANT TO ATTEND A
CHECKING PRIOR                       SHOW CAN I ATTEND THAT
PURCHAS                              SHOW                                                          joshuak@clear.net


                                                                  its really great

                                                                                                   karenfaye5@hotmail.com
                                                                                                   team.mac@optusnet.com.au
Didnt find anything i liked near                                                                   beloved_angelbabe@yahoo.c
me                                                                                                 om
                                                                  answer cancellation policy
see above                                                         questions
                                                                                                   frank_krolop@arcor.de

beceause i was just browsing
events                                                            no

Tickets aren't on sale yet.
                                                                  price break! Concerts are
                                                                  expensive enough!                rweinst@ptd.net




I was unable to enter the
advertised offer code that I         How much I want to go to that Make it easier to enter special
came to the site for.                event.                        offer codes.                    steve@pencc.com

                                                                                                   davidandpatsmith@tx.rr.com
NOt on sale yet

                                                                                                   sherriblack_46@msn.com

none available                                                                                     fishmickmh@yahoo.com
no tickets available for what i
wanted.                                                                                            strivetoburn@aim.com




ForeSee Results, Inc. Confidential                                                    652                                       Satisfaction Performance Report
Date Created: 04/01/2010




too expensive. and total said I                           dont charge so much for the
would have to pay $590.00 for                             "convenience fee" a person
2 $45.00 tickets, including                               can go to facility, or contact
"convenience fee", taxes, etc.                            them directly for less.          kat4273@hotmail.com
will do so 3-16-2010                                                                       cryst410@yahoo.com
i could not find my presale
code thanks for nothing                                   better customer service




                                                          Give better seating plans, and
                                                          refine the way of selecting
                                                          seats.


no tickets                                                                                 doloresmaloyed@yahoo.com
n/a

                                                          NO paperless tickets and more
                                                          specific info about Amex Early
Wasn't shopping for tix                                   Ticket Purchasing              joedejohn@gmail.com
seating desired are sold out         prefer small venue
price too high at 900 for 2
tickets                                                                                    g.p.astbury@btinternet.com
no tickets in price range

see above


                                     Military discount                                       benandstephlegg@yahoo.com
                                                          the ability to print tickets right
                                                          up to the day of the event..lost
already had tickets                                       tickets, etc.                      suzyed@aol.com

Tickets are not yet available
for sale
event sold out                                                                             lmiraella@yahoo.com
the concerts date on the site                             this survey I feel needs to be
stated tba                                                shorten. just a suggestion       franklint@boystown.org
On sale date not posted...
Only presale date.




ForeSee Results, Inc. Confidential                                             653                                       Satisfaction Performance Report
Date Created: 04/01/2010




                                     Allow to narrow the events
Because I cant. The website          abailability list by selecting a
does not allow me to.                date range.                        monica.urrutia@yr.com
                                     not being transfered to "Live
no lower pavilion seats left         Nation"

couldn't find next months
home game                            a next on the month calander       Cook.Sarah@yahoo.com



                                                                        hydeca@verizon.net
i was just looking.
                                                                        AKQJ10SPADES@COMCAST
MUSTR THINK ABOUT COST               NO                                 .NET
not ready yet                        no                                 massa321'talktalk.net


                                     allow searching for different
                                     seats/prices without having to
                                     go back to the beginning and
                                     type in the blurry security code
                                     words. telecharge allows you
                                     to find the next set of tickets
                                     without going back to the
                                     beginning. let me know if
                                     tickets in a certain price
                                     category are not available
                                     without giving me an error
                                     message. allow me to change
                                     the date I am searching for
                                     without having to exit the event
                                     and start over. allow me to
                                     enter a range of possible
                                     dates so that i can get the best
                                     seats available. allow me to
                                     purchase tickets for multiple
                                     events on a single transaction
                                     to help reduce the per
havent finished yet . . .            transaction fees.


ForeSee Results, Inc. Confidential                         654                                  Satisfaction Performance Report
Date Created: 04/01/2010


previous purchases(acdc)i had
excellent seats> when i printed
the tickets THAT ARE THE
ACTUAL TICKET TO BRING
THEY PRINTED THE 2
TICKETS AND WERE
WRONG. ONE SEAT DIDN'T
EXSIST. CALLED AND THE
REP TOLD ME IT WASN'T
HIS PROBLEM AND MY
OPTION WAS TO RE-ORDER
OR CANCEL. PREVIOUSLY
ORDERED 2 EAGLES
TICKETS BECAUSE
TICKETMASTER IS THE
ONLY WAY. IF YOU PICK
BEST AVAILABLE SEATS
AND KEEP GOING BACK
THEY GET BETTER. ALSO
THE SITE DOESN'T TELL
YOU TO LOG IN UNTIL U FIN
TIX THEN TIMES U OUT.
THAT'S WHY PEOPLE HAVE
NO TRUST AND GO TO
FEWER SHOWS> LOWER
THE PRICES AND STICK TO
YOUR WORD AND BEST
SEATS MEAN BEST SEATS!               YES! don't think the "print your
ONE DAY A COMPANY WILL               own ticket" option is fair. i had
SELL TICKETS AND RUN                 nearly front row to acdc last
TICKET MASTER IN THE                 year and the tickets printed
GROUND.                              seats that didn't exsist.         cpixidust44@aol.com
Need to check if I can make
the date available for the
concert I want to see.

no tickets                                                          larry-edmonds@comcast.net

did not find                         have what said to have.....    www.hcdjr@yahoo.com




ForeSee Results, Inc. Confidential                       655                                    Satisfaction Performance Report
Date Created: 04/01/2010




                                     Make it user friendly for those
                                     trying to get tickets outside of
                                     their home city.


                                     update your concert
I ran out of time so I am            information. I needed to click
considering gong to an outlet        around to find the r. carlos
retailer                             show in san jose, Ca.              nerivane@yahool.com
                                                                        jonahmartinez@rocketmail.co
need more info                       don't know                         m
no on sale yet
can not find what i need
Not sure on work schedule yet,
have to wait alittle closer to
event
                                     explain seating choice of best
purchased previously                 available                          jkeller_wkeller@yahoo.com
Could not find the special code
box                                                                     ruthwongvb@netscape.net




ForeSee Results, Inc. Confidential                        656                                         Satisfaction Performance Report
Date Created: 04/01/2010


dint find the date of the
concert                              none                                bubu-pancho@hotmail.com

                                     theater seating map should tell
                                     you which rows of the
Can't find Billy Elliott tickets     mezzanine overhang which
with code BOX31Z                     rows of the orch.               joanne.s@comcast.net
                                     Let the customer know that
                                     they have to go to their email
                                     to print the tickets!
                                                                     celinhaortaparo@yahoo.com.b
                                                                     r
just browsing
Tickets not yet available                                                jlavercombe@hotmail.com

just updaed my preferences




                                     Refer to ticketek site
                                     particularly buy tickets section.
                                     user friendly

Site says tickets are available,
when I went to choose tickets,
no ticket selection appeared.
Tried several times. Very
disapointed                                                              smithjim321@yahoo.com
                                     make a better seating plan.
I can't seem to find tickets in
my price range for the Elton
John Concert in Reading Pa.
Someone must be getting
tickets because I see them for
sale on e-bay.
could not identify seats
no tickets available
Wasn't looking to purchase.                                              trettinger@live.com




ForeSee Results, Inc. Confidential                        657                                      Satisfaction Performance Report
Date Created: 04/01/2010




still waiting for someone to go
with me.                                                              kimbearss82@hotmail.com
                                     more freedom in choosing
                                     which seats I wanted
No available tickets, This is
happening with too much              Please stop scalpers from
frequency                            purchasing all of the tickets    rbearden@mchsi.com
just looking for up coming
events,just looking.                 no




Thinking weather to go to
event and others want to go
with me                              none
I HAVE NO FINISHED YET                                                afin18@hotmail.com
making one over the phone            n/a

                                     Yes -Ability to select your
                                     seats



                                     not so many fees. more ability
                                     to compare dates and seats
                                     available.

could not find what I wanted to
attend

The Concert I am going to
attend isn't happening until
August 2010 (Brian Mcknight)
and I was wanting front floor
seating; not balcony.                Not at this time...              carla.fulner@sbcglobal.net




ForeSee Results, Inc. Confidential                         658                                     Satisfaction Performance Report
Date Created: 04/01/2010




                                     Overall layout on site is
                                     excellent. However, it would be
                                     nice if you could select which
                                     cities to monitor for tickets as
                                     to just typing in the zip code
                                     and automatically selecting the
                                     area. I live in Dothan, AL and it
                                     automatically selects
                                     Jacksonville as the default
                                     area, whereas Birmingham, AL
                                     is about 100 miles closer in
Just gathering ideas                 comparison to Jacksonville.
                                     create a drop down calendar
                                     similar to sites where you buy
                                     airline tickets (orbitz) so as too
                                     search different cities by date
                                     for converts.                      eamvan@gmail.com

                                                                   Korina08@sbcglobal.net




ForeSee Results, Inc. Confidential                      659                                 Satisfaction Performance Report
Date Created: 04/01/2010




                                     need more interactive. look
                                     into a few ticket places in
                                     europe, maybe u might get a
                                     better idea n up date ur site.
                                     Good luck, i might check back
                                     again if i hear people talking ur
                                     site is improved, also put on ur
                                     site, better location of event,
                                     whats in that area, hotels,
                                     pubs, trains, bus
                                     transportation, not just sell a
                                     ticket by a name of place n a
                                     color block for ur seat, not
                                     everyone drives, how to get
                                     there from airport, trainstation--
                                     how about sell train tickets, or
nnot enough info on maps for         bus tickets, get more
seating, every one was in            interactive, its like u wld sell a
blocks, need more detail, like       news paper, well how about a
is the seat up aginst the wall in    cup of coffee or cold drink n a
center of ur block, have no          place to sit down n read that
idea just a cloor block. thx but     paper u just sold me...getn any
no thx                               ideas yet.. good luck!             post a classifide, miami
didnt see good tickets                                                  saharaosby@att.net
                                     Make the customer service
                                     numbers more readily
                                     accessible. I found it very
                                     difficult to try to get to them. I
                                     sent an email to customer
                                     service but am not sure if it
                                     went through because it just
                                     kept giving me this message
                                     "Email already in database".
                                     So what does that mean. So
I am just trying to get the          when I went out, did it submit
tickets that I purchased my          the email or not. I have no
last time I visited this site.       way of knowing.                    karenbau@sbcglobal.net


did not find Reba in LA
needs not met




ForeSee Results, Inc. Confidential                       660                                       Satisfaction Performance Report
Date Created: 04/01/2010




No tickets for the concert i
wanted yet.                                                                            sue.welsh@iinet.net.au
tickets aren't on sale yet.



COULDNT FIND THE EVENT
I WAS LOOKING FOR                                                                      sue.reidy@wsn.com.au
timed out
                                                                                       threefoo@verizon.net
Waiting for confirmation of
number in party                                                                        helenomalley@aol.com




                                                                                       whoismilon@gmail.com
sold out                             artist performance   cheaper tickets              bluesine819@gmail.com



Wouldn't let me
concert wasn't listed and
tickets go on sale this                                   make sure all the concerts are
weekend                                                   listed                         traci_hornback@yahoo.com
                                                          more ability to give you
                                                          feedback and eiser
purched 03-11-2010 issue with                             comunication about events &
delay in print availablity.                               issues.                        gapengc@gmail.com


                                                                                       leekatherin@gmail.com

not ready                                                                              mail@vip.gccoxmail.com

Did not feel like it!                                                                  bismarck1900@hotmail.com

Tickets were sold out
Need to make final decision
event was not listed                                                                   prado.javier.87@gmail.com




ForeSee Results, Inc. Confidential                                          661                                     Satisfaction Performance Report
Date Created: 04/01/2010


                                                                                                faroniasquare@freemanwebb.
my husband changed his mind                                                                     com


                                                               Lower your ticketmaster fees!

                               whoever is playing
I have to wait to see how many
customers are coming to the    our favorite event, have been   Better explanation of what the
TPC with me.                   going for 25 years              tickets will allow you to do.  tonyadams5@suddenlink.net


Do not go on sale until 3/20/10                                                                 theklpalmer@yahoo.com

Not sure as to what date able
to attend.

                                                               make the seating chart easier
need to check with my family                                   to read!                      trivalueac@yahoo.com
Didn't find for the concert that i
wanted                                                                                          toni.tuttlelawfirm@gmail.com

                                                               Make the map of available
                                                               seats visible during the
                                                               selection process like an
Comparison was difficult and I                                 airline. Make it possible to
just got tired of going back and                               compare available seats over
forth from date to date and                                    a range of dates for a given
getting information                                            show.                            dmcsma@rit.edu


                                                               It should have been easier to
                                                               find NIT tickets. If there is a
                                                               reason the best seats are not
Only bad tickets (section 400) The "rip-off" that TicketMaster available, it would be good to
are available. I am sure the   charges when it is obvious      tell me why, or if they are
other sections (100, 200, 300) their true cost is almost       available later or from another
are not sold out.              nothing.                        source.                         jmilliff@ameritech.net

never saw the result i was
looking for ... really bad, slow                                                                Geoff.Pollak@ForeSeeResults
site                                                           yes, by not coming to the site   .com

The tickets I wanted are sold
out.                                                           no                               debra.norfolk@hotmail.com


ForeSee Results, Inc. Confidential                                                 662                                         Satisfaction Performance Report
Date Created: 04/01/2010




didnt see any events i wanted
to attend than i was not
already scheduled to do so                                                          stizdale@chesterfield.gov
awaiting date
Not interested in any current
events                        The Artist
                                                                                    tazmainendevil2010@yahoo.c
                                                                                    om
Did not have my credit card on
hand                                                                                Italnswtheart@yahoo.com
seating chart


Checking price for a particular
event.
Not on sale yet                                                                     hannah.whorton@gmail.com

didn't want to sit in the section
available to me at the time                                                         breese@sjgcc.com


I was just checking for a friend.                                                   barband37@yahoo.com


None of the band's i like are
coming to my area.                                    Give me some free ticket's, lol Jeffrey21345@yahoo.com

would not let me go past
conformation

                                                      Explain the difference between
                                                      Gold, Silver, and Bronze
                                                      tickets. What do I get for my
                                                      money? Why is it
                                                      advantageous for me, as a
                                                      consumer, to want to buy a
                                                      Gold, Silver, or Bronze ticket?
                                                      What extras do I get by buying
                                                      these tickets? Your site tells
                                                      me nothing about the
                                                      desirability of these tickets nor
                                                      does it give me a place to go
Can't decide if ticket price vs.                      to find more information about
location is worth it.                The performers   these tickets.                    dkzawacki@means.net


ForeSee Results, Inc. Confidential                                       663                                     Satisfaction Performance Report
Date Created: 04/01/2010




TOO MUCH HANDLING                    KNOCK DOWN THE                     JANIS_M_RIES@KEYBANK.C
COSTS                                HANDLING COSTS                     OM
The event I wanted to
purchase tickets for was sold
out.
the tickets i was looking for are
not on sale yet

                                     list prices for event not yet on
                                     sale.....so people kjnow how
                                     much they are gonna ahve to
no listing...not on sale             have when purchasing them          tspitzer@grandecom.net
                                     Please dont wait until
unable to reset password with        Purchasing or picking tickets
or without help from 3 different     to kick someone out of the
customer service reps                system. do that first.             tsmerekat@yahoo.com
                                                                        mwielga@yahoo.com




                                                                        osama.mustafa@comcast.net

                                     Discount options: I am a
                                     member of the military
                                     currently deployed and wanted
                                     to do the Brooks & Dunn
                                     concert as a coming home
                                     present for myself and my
                                     family, but could find no
                                     information on if your website
Need seating for more than 4         or the venue offer military
people.                              discounts.                     haas0110@gmail.com




ForeSee Results, Inc. Confidential                        664                                       Satisfaction Performance Report
Date Created: 04/01/2010




will contact t.master by phone
for advice on seating.               no

Need to plan out trip more, see
how many people are going,
how much to spend on tickets
etc.
Not on sale yet.
will purchase in the morning                     miera9102@hotmail.com




see above                                        p.raiho@comcast.net
the tickets were not available
yet                                  no.




ForeSee Results, Inc. Confidential         665                           Satisfaction Performance Report
Date Created: 04/01/2010



                                     Please cut the amount of text
                                     on the pages - the LH nav is
                                     too extensive. The Tickets
                                     date list is too lengthy and
                                     unfriendly for users - also too
                                     easy to click on the wrong
                                     section and be directed away
                                     from the ticket purchase
                                     process. For example, if trying
                                     to book Wiggly Cirucs tickets -
                                     the Tickets page shows all
                                     possible dates but if you click
                                     on the Palais accidentally it
                                     redirects to all Palais tickets. I
                                     am often trying to find tickets
                                     quickly so need to process to
                                     be very simple. Also would like
                                     more info oabout the
                                     performance and a list of
                                     prices up front so as not to
                                     waste my time if prices are out
                                     of my budget. I also find the
                                     Ticketmaster quesing time
                                     when there are busy events
                                     poor. I am often kicked off or
                                     the transaction halts before
                                     being finalise d- friends have
                                     also complained of this.
                                     Ticketek doesn't seem to
                                     experience quite the same
                                     level of difficulty coping with
                                     large number son its server.


tickets not available till                                                george.gomez2008@yahoo.co
3/25/2010                                                                 m
performer I was looking is not       Lower your convienece
in town                              charges!



                                     no




ForeSee Results, Inc. Confidential                         666                                        Satisfaction Performance Report
Date Created: 04/01/2010


I could not find what I was
looking for, and I got tired of
searching. I will purchase thru
another website.
printing purchaes tickets




                                     my desire to see a particular                                     fuck you! you ain't gettin my
                                     artist                          get rid of it!                    email address. No spam!
not sure I will be attending...
checking prices and dates
                                                                                                       Eyesofangel225@aol.com

the site would not load                                                                                wheels129@aol.com

                                                                                                       therealtmama@aol.com
                                                                     NO




                                                                                                       arbert63b@hotmail.com
                                                                     It would be awesome if I can
                                                                     actually purchase the tickets I
They aren't on sale yet.                                             would like without having to be
However, I wonder why there                                          annoyed with all the "sold out"
are so many available on                                             notices the SECOND they go
StubHub and eBay if the                                              on sale. How is that fair? It's
presales and such haven't                                            not, just in case you were
even started? That makes me                                          wondering. We should all have
SO ANGRY.                                                            a fair shot.




ForeSee Results, Inc. Confidential                                                      667                                            Satisfaction Performance Report
Date Created: 04/01/2010




Have to talk with family about
which day to choose for event.                                                             kyssmeqwik@aol.com

                                                          In particular for sport I find
Couldn't find the game I                                  ticektek much more easier to
wanted easy enough                   What I want to see   manage                           tonicourtney2@hotmail.com
                                                                                           mtyson6@hotmail.com


                                                          Being able to select a topic or
just looking                                              venue and be lead straight to it karen.verdino@viterra.com
due to dates                                                                               myra@gauciborda.com


                                                          shorter, and more yes or no
                                                          questions!                       candyland1940@aol.com
dont have a credit card but will
tell my friend to book our
tickets
not ready yet                                                                              HaFbLaK@yahoo.com

                                                                                           proa709@comcast.net
already bought 4 tickets for
this event, just changing
address                                                   none                             hensley_james@hotmail.com
                                                          no
will visit a vendor
No events for dates I can
make it to!
BECAUS I HAD NOTHING TO
BUY                                                       YES                              muyclan@lve.com.au


                                                          allow more time for older
                                                          people                           kingsurplan@aol.com


didn't find the tickets i wanted                                                           alexialeejones@libero.it

Because Jhon Mayer was just
here so i need to wait!!                                                                   missme52000@yahoo.com




ForeSee Results, Inc. Confidential                                            668                                      Satisfaction Performance Report
Date Created: 04/01/2010


                                                            I tried multiple times to find
                                                            tickets to various days, but
                                                            couldn't find any. It would be
                                                            helpful if you had just told me
Like I said... I guess it was                               SOLD OUT before I wasted all
sold out, but I was left unclear.                           that time.                      adam.czar@gmail.com

1 minute after the on sale
time, Madison Square Garden
was allegedly sold out for this
event (but the scalpers got
their share of tickets!)                                    Stop selling scalpers tickets   vpecoraro@yahoo.com

not sure which performane we
will attend
                                                            When tickets aren't available,
                                                            the user should be able to
                                                            change the date without
                                                            having to go to the homepage
                                                            (usually needed for sports
Only browsing, you silly geese. Artist/Team/Event loyalty   events).                          sandman9r@yahoo.com
                                                            As well as the ticket phone line
couldnt get what l wanted.. 2                               for 'dissabled' visitors, how
lower tier seats at MEN Arena                               about setting up a more
for any Micheal Buble show for                              practical web search with
two dissabled people not right                              visual imaging so we have
at the the back, and at fifty                               some ldea of where we're
seven pounds each not eighty                                being put and what we'd see
odd! we may have learning                                   from that spot. More time and
difficulties but some of us                                 less comlicated 'cryptic' word
know when were being                                        cathas to type. that are in large mark_price2005@hotmail.co.u
conned.                                                     print!                            k
not ready

No available tickets


                                                            Allow me at select a larger
                                                            area where I would go to see
Not available                                               an artist or event              ct_mickey@yahoo.com
Tickets were not available                                                                  jobro912@yahoo.com
my friend is buying them for
me                                                          pink colors
not for me




ForeSee Results, Inc. Confidential                                              669                                         Satisfaction Performance Report
Date Created: 04/01/2010




already bought
cost
                                                                     Keep it Real                      curzyman2@hotmail.com
                                                                     Allow a little more time for
                                                                     purchase so I don't lose my
                                                                     tickets while I'm entering credit
                                                                     card info                         debado61@yahoo.com



could not get relevant info                                                                          gail@gailbird.com


                                                                                                     onebizzemom@aol.cm



                                                                     if you forget your password it
                                                                     should be easier to get. Using
                                                                     the password e-mailed to you
couldn't get through the                                             temporatily by tickemaster did
password delima.                                                     not work for me.               bo1864@hotmail.com
still looking when survey came
up




don't have my credit card at
the moment


Could not find the event                                             Get BETTER Results              klee24leean@aol.com



Because i needed a certain
section and could not view it
through your site.                                                                                   kgates06@yahoo.com
Not on sale yet                      The act is one I want to see.

                                     friend performing               would like to select by date.




ForeSee Results, Inc. Confidential                                                       670                                   Satisfaction Performance Report
Date Created: 04/01/2010




                                     DONT PUT ALL THE GLEE
                                     TICKETS ON SALE DURING
                                     THE PRESALE. ITS NOT
                                     FAIR TO PEOPLE WHO
SOLD OUT TOO QUICKLY                 DON'T HAVE AMEX CARDS.
Tickets not yet on sale!
I was getting info for sale date
of event and will be returning
on that date to buy.                                                groundhog5150@hotmail.com
tickets not on sale                  none                           crichter50@satx.rr.com
Tickets were not on sale yet                                        pngndanceer@aol.com
                                     there are far too many FAQ's
I am chasing up a purchase           to go through

I have no interest in paying a
$2.50 convenience charge on
top of a ridiculous $8 fee for
the privilege of purchasing          Provide an event summary
from your evil empire. I would       AND ticket prices up-front
rather show up at the venue          rather than making people
and take a chance that the           enter the timed purchase
concert is sold out rather than      windows. Make events more
deal with Ticket Master.             browsable.                     pouder@lsu.edu
The tickets were on presale. I
was not apart of any of the
value deals...
Waiting for presale to start
cause they aint on cell yet                                         centralpimp2005@aol.com


Shania not playing
                                                                    re_westbrook@yahoo.com
they are not on sale yet. Lady
Gaga Rules!!
not on sale yet                                                     jeffcustis@hotmail.com


                                                                    SANDY
none available                                                      _SIDER@BELLSOUTH.NET
                                     more deals and cheaper
Can't afford the tickets             prices                         confused2185@hotmail.com
                                                                    ireneflo8@aol.com




ForeSee Results, Inc. Confidential                      671                                     Satisfaction Performance Report
Date Created: 04/01/2010


I had already purchsed tickets
to 2 shows and was merely            Printable tickets shoudl
printing them.                       download faster.
Selling tickets



                                     Children prices would be nice
                                     for family shows but I am sure
                                     that the pricing comes from
                                     the venue - not ticketmaster.  lhines0201@aol.com




                                     color and user friendliness      sharronliner@yahoo.com

could not get threw
availability

I purchased last week and last
month                                No
ticktes do not go on sall tell the
next day.                                                             tkkristy@yahoo.com
just looking                         no                               mybigtyme1965@yahoo.com
the tickets i wanted were
unavaibile                           no not at this time.             ivan6162@aol.com
printer not connected to this
computer                                                              lindac@epix.net

The Pre-Sale starts tomorrow.        No
Need copies of tickets
purchased.
Tickets were eather not on
sale or sold out                     no                               zvtoman@gmail.com
was just checking the prices                                          Courtney8720@yahoo.com
                                                                      wjb9@aol.com
                                     when I find out a date is sold
                                     out, there is no easy way to
                                     get a new search other than
                                     backing up 4-5 times. Would
tickets sold out and too time        like an option that shows on
consuming to research various        one screen which dates are
dates.                               still available.


ForeSee Results, Inc. Confidential                          672                                 Satisfaction Performance Report
Date Created: 04/01/2010


check date with spouse                                                nitroblue99@yahoo.com

                                     too many fees after i purchace
                                     a ticket the site gaves me one
                                     price and i end paying more
lady gaga isnt coming to             and when my ticket arrive say
miami                                another price                  stereoismael@yahoo.com

Tickets not yet on sale

                                     SEGMENTAL
                                     COLORATION(ON SEAT
COULD NOT GET GOOD                   MATCH) OF ALL AVAILABLE
SEATS IN AREA i WAS                  SEATS WITH COLOR
LOOKING FOR                          MATCHED TO PRICE.       tmcdermott@cogeco.ca
                                     Eliminate Captcha for
                                     registered members!!    slevin@gmail.com

Tickets sold out                     More tickets, faster wait time   timberwolf@eee.org

tickets were not yet on sale, no
events interesting, lack of
funds                                                                 lollapaloo@gmail.com
                                                                      pearli02@sbcglobal.net
tickets will be on sale on
saturday
not on sale yet                      more alerts                      pkwi53218@wi.rr.com




ForeSee Results, Inc. Confidential                       673                                   Satisfaction Performance Report
Date Created: 04/01/2010




I couldn't get anything but the
"Sorry" message on her today.
:( I wanted {5} gold Hot Seat                 Change the way or method
tickets for Lady Gaga on 8-11-                used to sell your tickets. More
10 I've been told they are sold               scalpers than any one else are
out. You usually sent me a pre                the ones getting into your site
sale option to purchase before                and actually getting hold of
the general public. I didn't get              tickets. This is Wrong. It needs
an e-mail this time.                          to be changed.                   DLCISFUN@AOL.COM

not the right price ..price too
high                                          lower price
tickets not on sale yet              artist


Could not find presale tickets
even though I had the code                    Show all available seats and
and looked as soon as the                     allow me to choose rather then
sale opened. The message                      this tedious back and forth
was not helpful to identify why.              process with bad seats.

I was only checking to see
what was available and
expand my favourites
tickets not available for
purchase yet.
tickets were not on sale yet                                                   robert_libretti@sbcglobal.net

                                              Once you try to find tickets,
Only GA tickets left. Won't                   there is no way to revise your
play that game again                          search or enter a new search. si-golf@comcast.net




ForeSee Results, Inc. Confidential                               674                                           Satisfaction Performance Report
Date Created: 04/01/2010


You did not have the tidkets
available & the different hours      shorten the survey page. OR
for the particular show I was        BREAK IT DOWN INTO 2 OR
looking for the page gave me         MAYBE 3 SRUVERYS FOR
an unavailable error report.         RETURNING CLIENTS.
                                     ability to add a friend to
                                     subscribe, exact seating
see 26.1                             shown ie row & seat number  olukomsk@bigpond.net.au
Because I didn't want to
purchase any tickets.                No                            cbartko@sunflower.com




didn't want to                       no

have to check at work if I am
rostered
to work on a particular sunday       no it was great

                                     Yea when does the interactive
                                     seat thing work? Is it "after"
                                     you purchase your seat. I was
                                     looking for seat arrangement
                                     at superpages and AA Arena
                                     in Dallas and all I saw was the
                                     general overview chart, no
Not on sale until 1000               zoom in interactive thing.      prichard@leam.net


                                                                   prmnes@verizon.net

needed to see how many
tickets I really needed for the
event.
                                                                   theresalitch@aol.com
just looking




                                                                   oooogly@hotmail.com


ForeSee Results, Inc. Confidential                      675                                Satisfaction Performance Report
Date Created: 04/01/2010




not on sale yet                                                     neilmaddo@talktalk.net

                                                                    miriamsabo@uol.com.br
                                     remove the dead people ...
just updating my profile             carlin, korman, pavarotti      mark714@comcast.net

Tickets not on sale yet

Not on sale until Friday.            n/a
                                     better layout of seating and
                                     stage setup.. maybe a 3D view
sold out                             of the arena..                sjd@pcmd.net


No money currently                   NO ITS PERFECT!!!!!
I need to see if any friends
want to come with before I by
a certain amount of tickets. I
want to be able to sit with my
friends                                                             Jondavis4@aol.com
                                                                    jenstevedenn@aol.com
not ready
Tickets not available yet                                           cbeckett811@yahoo.com

                                     no
just resesrching

                                     have more information about
couldn't find the results i          events and more detailed
wanted                               seating charts

                                     Once inside security, allow
                                     user to return back to listing of
                                     current event of interest
                                     presentation dates. Lion King
                                     on for three weeks. Had to
                                     close out of ticketing process
                                     and reload event dates list to
                                     pick an alternative showing.      utilboss@comcast.net
Backcheck on attendees
i don't have the suficient
money for the tickets                all is perfect,i think         celiat78@yahoo.com

no events i'm interested in


ForeSee Results, Inc. Confidential                            676                             Satisfaction Performance Report
Date Created: 04/01/2010


not on sale yet for lady gaga



hold on

Im searching yet                     Shiping                           leinath_uo@hotmail.com
already purchased tickets
previously




                                     fix the log in password
                                     confusion. several times i was
                                     prompted to sign-in while i was
                                     already logged on.




                                     YES. Make sure I can get the
                                     best available tickets when I
                                     go on line to purchase them.  buzzharley69@hotmail.com
need to print recently
purchased tickets




ForeSee Results, Inc. Confidential                       677                                    Satisfaction Performance Report
Date Created: 04/01/2010




                                                                     sknossov@yahoo.com
not enough availability and          more premium,good seets
choice                               availabitity
cause it said I needed a             why is there a USA zip code
American zip code and I am           only?? No Candians allowed
Canadian...so no sale'               to buy tickets...               wildmustango1@hotmail.com
did not have the concert that i
was looking for.
not on sale yet                                                      chrgirlm@hotmail.com


                                     Stop messing with things that
                                     make me have to reconstruct
                                     my event tracking. This has
event not found                      caused me to miss an event      fazioart@bellsouth.net


                                     Survey too long!!!!

Ticketmaster is lot expensive,
and I have never had access
to the ticket that I want, I can     yes, change programming
only see that the system             system to access at purchase
imposes on my screen, I have         it's no easy entry,... we are
no choice                            many with the same problem

the links I was interested in
were unavailable at this time
                                                                     Gustavolandscaping@yahoo.c
                                     Better map for seating          om
Just browsing events                                                 stevebonds74@yahoo.com




ForeSee Results, Inc. Confidential                         678                                    Satisfaction Performance Report
Date Created: 04/01/2010




                                     If you have never purchased
                                     before it is hard to tell what to
                                     expect or do. I did put in my
                                     credit card info but I have no
                                     idea what to do. Further, I
I have to wait until tomorrow.       want to assured that I CAN get
My problem is when tickets go        great seats. Your reputation is
on sale at 10 am I have no           that Ticketmaster buys the
idea what to expect or what to       seats and then resells at a
do                                   steep premium.                    clgottlieb@gmail.com
Didn't have what I wanted                                              christina.martin@ltc.edu



                                                                     babymichelle93@hotmail.com
no neil young concerts               no fine site                    kenloehr@yahoo.com
could not get a rep on the
phone                                get live advisors on the phone amoscurtis@yahoo.com


No tickets available                 less dancing baloney            b.strouse@insightbb.com



Tickets weren't available.



Shows I am interested in not
coming to my city, or sold out.

not available yet                                                    tdgreentea@gmail.com
                                     vbmvgvkgkv                      ugkgguyoutuutuiy
too expensive and they could
not find my offer code                                               elliemaye74@yahoo.com

Your site did not give me the
option to get the best available
seats so none showed up

don't know how many I need           none                            randall50@live.com




ForeSee Results, Inc. Confidential                       679                                      Satisfaction Performance Report
Date Created: 04/01/2010




                                                             Stop spamming my email
                                                             address, and insulting me with
                                                             fees disguised as nothing
                                                             more than jamming me for a     ticketmaster.kiss@my-
                                     I wanted to be there.   few more dollars.              anus.com
not on sale yet
The ones I wanted to see are
not playing around here
                                                             Allow customer to see what
not able to choose section to                                seating is available instead of
sit in best available is not best                            forcing customer to take what
available seat.                                              you want to give.

tikets are to high                                           no                                santanazetino@yahoo.com
will purcgase later                                                                            lbjunior@att.net


not on sale yet                                              none                              osborne_ej@yahoo.com

                                                             When entering new credit card
                                                             information, it would be nice to
                                                             be able to make a purchase of
                                                             an item, say a kechain with the
                                                             tickemaster logo, using the
                                                             credit card information that
                                                             was entered.That way, when
                                                             everyone is making a rush to
                                                             buy tickets, you have
                                                             confirmation that the info you
                                                             have entered is good and
                                                             there are no mix ups. also, an
                                                             example of entering the card
                                                             number needs to be clear.
the next event I want to attend                              There is no indication if the
are not being sold at this time.                             required field needs spaces or
I'll be returning bright and early                           dashes that match the way the
Monday 3/22                                                  card reads.                      myhairguy@gmail.com




                                                             Make the service charges
Need to do more research                                     cheaper                           jackmarrves@gmail.com


ForeSee Results, Inc. Confidential                                               680                                     Satisfaction Performance Report
Date Created: 04/01/2010




                                                                 Detail information as soon as it
I plan to but need to check my                                   is available which you do as
hubby's itinerary                                                feasibly possible.               nhlinnie@aol.com


Thom yorke show in Santa
Barbara had paperless ticket
delivery.
this site sux                                                    this site sux no tix thats bs    keke_izme@yahoo.com




                                                                 Provide an option to select
                                                                 different credit cards stored    Megan.Bonny@team.telstra.co
as per 27.1                                                      against account                  m
not yet. doing this survey
Didn't have any tickets left.
                                                                 dont charge me when I do all
                                                                 the work of finding & buying a
cldnt see seats & prices                                         tkt
                                                                 Offer tickets or information
Did not have the tickets for                                     about all advertised upcoming
which I visited the site.            The entertainment offered   events.

Will make purchase at later
date.                                                                                             darlene5842@yahoo.com
just checking prices
                                                                 Better seating charts, hard to
No good seats left.                                              read secret codes you use.
just looking




ForeSee Results, Inc. Confidential                                                    681                                       Satisfaction Performance Report
Date Created: 04/01/2010




                                     Yes

                                     When at