Secure Offsite Backup

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					                                Secure Offsite Backup



Introduction
Jatech Secure Offsite Backup – Service & Benefits


Jatech Secure Offsite Backup is an online solution that allows customers to easily, securely and
automatically backup their critical data to a secure, off-site location. It is a comprehensive solution
for desktops, laptops and servers allowing data to be retrieved and restored to the original
machine remotely.

Server backups include options to backup SQL Server, Microsoft Exchange Server, Active
Directory & System State backup and also MySQL for Windows and Linux.

Secure Offsite Backup is a combination of Jatech’s secure network and server infrastructure and
Vembu StoreGrid, the professional backup software, for which Jatech is a Licenced Partner.

The service ensures that critical business data stored on servers, laptops and desktops can be
efficiently and securely backed up.




Overview of StoreGrid’s features & benefits



   •   One comprehensive solution for desktops, laptops and servers
   •   Server options include SQL databases and Exchange mailbox backup
   •   Intuitive browser based interface with easy to use menus
   •   Intelli-Delta technology for Incremental backups. Backs up only changes in files and not the
       entire file each time
   •   Automatically detects changes in files and/or directories and backs up accordingly
   •   Support for backing up multiple versions of the same file with timestamps for easy restore
   •   Compatible with Windows and Linux
   •   Powerful data compression based on the ZLIB algorithm
   •   Robust data encryption with up to 448 bit Military strength protection. Data is encrypted
       during transmission and storage




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                                Secure Offsite Backup



Jatech Secure Offsite Backup Infrastructure Key Components

  •   A router to router VPN ensures a secure, robust end-to-end connection across the internet.
      Data is encrypted at all times during transmission

  •   Jatech storage array – over 2TB of storage space.                  Data is stored in an unreadable,
      encrypted format of up to 448bit key strength

  •   Additional tape backup – all data is backed up onto tape using additional encryption




                       Tape backup
                                                                                  Jatech
                                                                             StoreGrid Server

                                         Storage Array




                                                                Secure VPN
                                                                Connection




                                                                Internet



                                                                Secure VPN
                                                                Connection




                                                   Customer
                                                   Fileserver




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                               Secure Offsite Backup




The Client Console
The client console is an intuitive browser based interface that gives an overview of the backup
configuration. The console allows day-to-day management of backup and restore jobs.


Key features of the console include:


                                 •     View backup reports
                                 •     Date of last backup
                                 •     List backup schedules
                                 •     Check disk space usage
                                 •     Review backup configurations
                                 •     User management




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                                                Secure Offsite Backup



Installation Procedures

VPN (Virtual Private Network)

We recommend for additional levels of security that a routed VPN connection is established
between the customer site and the Jatech servers. This will provide a secure tunnel between the
two end points and reduces attach vectors as there are no publicly open ports. Data transmitted
over this VPN tunnel is fully encrypted. We can supply and configure a suitable VPN router as
part of the installation process.


Software

Software needs to be installed on each server that is to be backed up. This will allow authorise IT
staff to administer and control backup schedules. Any desktops or laptops that need to be backed
up will also required software to be installed.



Create Backup Schedule

Working closely with you we would define a backup schedule detailing which files and folders
need to be included in the backup schedule. We would also establish how regularly the backup
runs, whether you require multiple-version backups of the same files and any additional options
such as MS Exchange or SQL databases. At this point you would be asked to set your private
encryption key, which will be known only to yourself. *




Initial data snapshot

Depending on the volume of data to be backed up we will provide an onsite initial ‘snapshot’ of
your data. This would involve taking a snapshot or copy of your entire set of data onto removable
media such as a USB hard drive. We would then restore the data onto the StoreGrid server and
synchronise any changes, ensuring that the data held in StoreGrid is an exact, up to date copy of
the data held on your server(s).




* Warning: If you lose this encryption key it will not be possible to recover your data.




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                               Secure Offsite Backup


Jatech Network Infrastructure


The StoreGrid backup platform is hosted internally using Jatech's secure hosting facilities which
are a combination of secure servers and a resilient network infrastructure.

The backed up data is held in a fully encrypted, secure format on our storage platform. This data
is also backed up through means of drive swaps and offsite tape backups.


The Jatech data centre is housed in a secured building, offering a range of benefits:



   •   Powerful UPS facilities to ensure backup continuity
       in the event of power failure

   •   CCTV monitoring

   •   Monitored room temperature

   •   Private, secured server room

   •   Tapes held in fireproof media safe with
       combination dial and key lock

   •   Multiple internet connections - high speed dedicated
       leased line, with secondary backup connection




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                                             Secure Offsite Backup




2009 Price List



                                                                                                       Price
Product               Description                                                  Data Volume        (£ per GB
                                                                                                     per month)

                                                                                    Up to 10GB           £8*
                      Allocated data storage within StoreGrid.
Data                                                                                10 to 30GB           £6
                      Includes (where appropriate) files, databases
Storage                                                                             30 to 50GB           £4
                      and mailboxes
                                                                                     50GB +              £2

                      Installation and configuration of StoreGrid
Setup and
                      software, configuration of VPN and initial                             £175
installation
                      ‘snap shot’ of data
                      Provides a secure connection between your
VPN Router            offices and the Jatech Secure Online                                   £150
                      Backup network

* Note: volumes of data less than 1GB will be charged at the minimum rate of 1GB




            Jatech Offsite Backup services are offered in conjunction with our standard terms and conditions,
                            copies of which are available on request. All prices exclude V.A.T.




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