NHS Forth Valley Rapid Impact Assessment – functions, services and
Please complete electronically and answer all questions unless instructed otherwise.
(RIA/EQIA Guidance notes available on NHSFV Intranet site)
Q1. Name of the function/service development or other identified area
OUTPATIENT DEPARTMENT Forth Valley Royal Hospital
Q2. What is the scope of the function/service development/other
FV Wide X Service Specific X Discipline Specific Other (Please Detail)
Q3. Is this a new function/service development/other
Yes No X
Q4. If no to Q3 which local function/service development and other is it replacing?
EXISTING OUTPATIENT FACILITY IN FDRI
Q5. Team responsible for carrying out the Rapid Impact Assessment? (please list)
Sharon Hamilton - Out Patients Charge Nurse
Lynn Waddell - Equality and Diversity Project Manager
Arlian Mallis-Acting Patient Focus Public Involvement Coordinator
Q6. Main RIA/EQIA persons contact details
Name: SHARON HAMILTON Telephone Number: 07760990428
Department: OUTPATIENTS Email: email@example.com
Q7. Describe the main aim, objective and intended outcomes of the function/service
The Outpatient department is provided for all patients, carers and relatives attending for outpatient
consultations with medical, nursing and or associated healthcare professional staff members.
Appointments are made via the medical records department, with systems in place to meet
individual needs of patients attending all clinics.
Clinics held in this facility include:
all medical and surgical specialities as well as preoperative assessment,
diabetic retinal screening,
orthodontics and oral surgery.
Access to services provided within Out Patients
The department is accessed via the main hospital entrance through an atrium space into the main
OPD reception desk. From there patients, carers etc will be directed through to one of six clinic
areas with a reception desk and waiting area for each clinic area.
Patients are collected from waiting areas by staff and escorted to the appropriate consulting or
treatment room. If patients require to access other departments for example x-ray, OPD staff will
give directions for the location or escort the patient if required. Car-parking facilities are available as
well as local transport into the hospital grounds. The Scottish Ambulance Service provides transport
to those who require transport on medical grounds.
Q8. (i) Who is intended to benefit from the function/service development/other, staff or
Staff Service Users x Other Please identify_______________
(ii) Have they been involved in the development of the function/service development/other?
Yes x No
(iii) If yes, who was involved and how were they involved? If no, is there a reason for this
Patient Focus Public Involvement Panel have been actively involved in the development of this
function and its transfer to the new hospital on 31/07/10
(iv) Please include any evidence or relevant information that has influenced the
decisions contained in this RIA; (this could include audits; research; published
evidence; health needs assessment; work based on national guidance or legislative
Approx ****** service users access this service on a yearly basis. (No’s to be included)
To ensure that the service meets the best practice standards the service follows ‘SIGN guidelines’
specific to clinical specialities as well as meeting the specific requirements of the ‘18 week Referral to
‘IPCE Outpatient Audit’s have been completed in 2007, 2008, 2009 and actions put in place to
ensure current service delivery is enhanced.
Q9 Identify which equality groups this local guidance may impact upon.
Positive Impact: The area being considered may have a positive impact on any equality groups outlined in
relation to promoting equal opportunities and in improving relations within equality groups, or providing
targeted services to particular strands.
Negative impact: The area being considered may have a negative/adverse impact upon any of the equality
target groups outlined i.e. disadvantage them in any way.
Neutral Impact: A neutral impact on the Equality Target Groups indicates an impact that is neither positive
nor negative – no one group is advantaged or disadvantaged
What impact is your policy or service Comments
likely to have on different people
because of their: Negative/ Provide any evidence that supports
Positive Neutral your answer for positive, negative or no
impact incl what is currently in place or
is required to ensure equality of access.
Age x No discrimination in relation to age,
access to children’s audiology
testing room, children’s play area,
buggy and pram park, and baby
Disability (incl. physical/sensory, X No discrimination in relation to
Learning Difficulties, Cognitive disability noted.
Impairment or mental Health)
Patient needs met on a 1:1 basis
All waiting rooms have space for
wheelchairs; staff will rearrange
consulting rooms in advance of
wheelchair clients requiring
Access to sign language
interpreters can be arranged with
prior knowledge of patient’s
attendance. Assistance dogs
permitted to access to clinic area.
Disabled toilets available within
Loop systems in place
Access to information in
alternative formats is done on a
needs led basis
Gender (Male, Female and X No discrimination noted
Transgender) Chaperone procedure is in place
to support client’s needs.
Male/ female toilets and baby
changing facilities are available.
Race/Ethnicity (incl. Gypsy X No discrimination noted
Travellers) Access to Language line needs
to be rolled out.
Interpreter service available if
booking office made aware at
time of appointment.
Systems in place to translate
patient information into
appropriate language if
Patient needs met on a 1:1 basis
X Signage in English only
Religion/Belief X Chaperone procedure in place
OPD staff sensitive to the needs
of religious beliefs during medical
Patient needs met on a 1:1 basis
NHSFV have access to spiritual
Sexual Orientation x No discrimination noted
Staff x No discrimination noted
Other: Included are some areas for consideration. Please amend/add as appropriate. See Appendix
3 on Guidance Notes for more information.
Gypsy Travellers x No discrimination noted
Homeless x No discrimination
Involved in Criminal x Patients from local prisons access
Justice System OPD with officers, private space is
provided by OPD staff to maintain
Low income x NHS Forth Valley systems in place
to support people accessing OPD
Rural Areas x No discrimination-Scottish
Ambulance Service assists patients
in these areas as necessary.
Q10. If actions are required to address changes, please attach your action plan to this
document. Action plan attached?
Yes x No
Q11. Is a full EQIA required?
Yes No x
Please state your reason for choices made in Question 11.
No significant discrimination noted at present.
Ongoing evaluation of service including patient experience surveys. Changes would be made
if adverse impact identified.
All staff accessing equality and diversity mandatory training as part of a rolling programme.
Strand specific training may be offered dependant on need of staff or service
Date Completed 21/04/2010
Date of Review 21/04/2011
Signature Print Name SHARON HAMILTON
Department or Service OUTPATIENTS
Please keep a completed copy of this template for your own records and attach to any appropriate
tools as a record of RIA or EQIA completed. Please send completed RIA form and action plan to:
firstname.lastname@example.org (Sections A & B only)
Rapid Impact Assessment Action Plan (EQIA) Section B
Name of local guidance being EQIA: Out Patient Department
Date Issue Action Required Lead (Name, title, Timescale Resource Implications Comments
06/04/2010 Language line not Requires to be SHARON August 2011 Access to language line
being used to full championed HAMILTON specific phone handset
potential to support throughout the and staff training or super
people whose 1st department user
language is not
06/04/2010 Signage in English Review if problems Sharon Hamilton August 2011 Have question in relation
only, no pictorial are experienced by to signage/access
signage in place patients accessing included within next IPCC
services re Survey
06/04/2010 All staff accessing Review PDP Sharon Hamilton August 2011
equality and requirements of
diversity mandatory staff. Review
training as part of a access
rolling programme. requirements of
Strand specific patients which may
training may be influence training
offered dependant needs of staff
on need of staff or
06/04/2010 Specific needs of Work ongoing with Michael Fox 3 year action Agnes Proven, Medical
patients identified data monitoring plan in place Records to update OPD
prior to attending team to ensure that Charge Nurse on
OPD appointments peoples needs are progress.
Signed: SHARON HAMILTON Date: 06/04/10
This form has to be submitted along with the completed RIA to Lynn Waddell (Sections A&B Onl y)