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2nd Asian Motor Insurance and Claims Management Conference

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2nd Asian Motor Insurance and Claims Management Conference Powered By Docstoc
					      2nd Asian Motor Insurance and Claims
      Management Conference
      24-26 July 2011, Hilton Colombo, Sri Lanka

      Theme: “The Real Challenge of Making Motor Insurance Profitable:
      Price, Selectivity or Claims Control? ”




                                             Register by
                                             24 Jun 2011
                                            for Early Bird
                                              Discounts!

               Organised by:                                     In Conjunction With:   Media Partner:




Celebrating 20 years of serving the insurance industry in Asia




                              Register online at www.asiainsurancereview.com
            2nd Asian Motor Insurance and Claims Management Conference
                                      24-26 July 2011, Hilton Colombo, Sri Lanka




T
         here are over 600 million cars and 200 million
                                                                     Who Should Attend
         motorcycles registered worldwide and the numbers
         are growing. In many Asian countries, the motor              •	 Claims Managers & Senior Executives
                                                                         of Insurance and Reinsurance
insurance market is extremely dynamic and sometimes a major              Companies
political issue as insurers are forced to raise rates given the
                                                                      •	 Underwriters Dealing with Motor
higher frequency of accidents and the runaway cost of repair             Lines of Business
and increasing court awards for third party damages and               •	 Agents and Brokers
personal injuries. Hence, motor insurers in Asia are in a fix:
                                                                      •	 Management Consultants
how to be able to serve the increasing demands for cover at
                                                                      •	 IT Service Providers
affordable prices while trying to maintain underwriting surplus.
                                                                      •	 Lawyers
  Motor insurance is a bread and butter issue, yet it is fraught
with challenges. Despite being a necessity with minimum               •	 Loss Adjusters

compulsory cover laws in place in all the markets, the volume         •	 Claims Assessors
of business cannot sustain the losses that go with it. Worse,         •	 Fleet Managers of MNCs
price war in motor remains unabated and is getting worse,             •	 Risk Managers
negatively impinging on motor insurers’ bottom line.                  •	 Automobile Associations and
  Following the success of the first Asian Motor Insurance               Workshops
Conference, by popular demand, Asia Insurance Review                  •	 Consumer Bodies
is hosting the 2nd Asian Motor Insurance and Claims                   •	 Regulators
Management Conference with the theme: “The Real Challenge             •	 Transport Authorities
of Making Motor Insurance Profitable: Price, Selectivity or
Claims Control?” to review progress of the various motor
insurance markets in tackling the challenge of profitability,        Key Topics
pricing and claims control. The two-day conference will               4 Gearing Up for Profit - New Ways to
address critical issues of priority to underwriters including           Price for Profit in Motor Insurance
safety and design control in car manufacturing; medical and           4 Creating a Winning Proposition:
health concerns relating to whiplash and other runaway                  Product Innovation and Diversity to
                                                                        Accommodate to Customers’ Needs
liability awards; loss prevention ; claims management ;
marketing dynamics and innovation in new motor insurance              4 Special Highlight on Motor Insurance in
                                                                        Sri Lanka
products as well as the right to select risks to be covered even
                                                                      4 Motor Claims Today and Tomorrow –
under compulsory programmes. The conference will also look              Issues that are Reshaping the Industry
at finding sustainable solutions for a healthy motor insurance
                                                                      4 Best Practices for Claims Excellence:
industry from regulatory and underwriting perspectives in               Setting World Class Standards for Motor
both emerging and sophisticated markets; competition and                Claims in Asia
the right strategies to grow the business intelligently as well as    4 How to Successfully Identify and Prevent
draw from successful case studies around Asia and the world             Motor Fraud
to show that there are real opportunities to be a sterling            4 Effective Claims Management
                                                                        Framework to Establish Competitive
motor insurer.
                                                                        Edge
   Two Special Focus Panels:                                          4 Reducing Fraud Costs by Intelligence
                                                                        Sharing and Knowledge of Emerging
   •	 Achieving	Substantial	and	Sustainable	Bottom	Line	
                                                                        Trends – A Practical Approach
   •	 Rising	Third	Party	Claims	Trends	
                      2nd Asian Motor Insurance and Claims Management Conference
                                          24-26 July 2011, Hilton Colombo, Sri Lanka
                                                       PROgRAMME
                   Day One: Sunday, 24 July 2011                                 Day Three: Tuesday, 26 July 2011
 5.30 pm    Early Registration                                                 Claims Management & Fraud Issues
 6.30 pm    Welcome Cocktail Hosted by the                                 9.00 am      Special Address: Gearing Up for Profit -
-8.00 pm    Insurance Association of Sri Lanka                                          New Ways to Price for Profit in Motor
                Day Two: Monday, 25 July 2011                                           Insurance
               The Dynamics of Motor Insurance                                          Dr Dirk Schmidt-Gallas, Partner and
                                                                                        Global Head of Insurance, Simon-Kucher &
 8.00 am     Registration & Coffee                                                      Partners, Germany
 9.00 am     Opening Address by Chairman of Conference                                    Claims Management Excellence
             Jimmy John, Representative for South Asia,
             Asia Insurance Review                                           9.30 am Motor Claims Today and Tomorrow –
                                                                                        Issues that are Reshaping the Industry
  9.10 am    Welcome Address                                                            Paul R. Wilson, Regional Vice President,
             Ramal Jasinghe, President, Insurance Association of                        Personal Lines Claims, Chartis Asia Pacific
             Sri Lanka                                                                  Pte Ltd, Singapore
  9.30 am Official Keynote Address: Overview and Analysis                  10.00 am Best Practices for Claims Excellence: Setting
             of Motor Insurance Trends in Sri Lanka: The                                World Class Standards for Motor Claims in
             Regulatory View                                                            Asia
             Indrani Sugathadasa, Chairperson,                                          Ramnath Balasubramanian, Associate
             Insurance Board of Sri Lanka                                               Partner, McKinsey & Company, India
10.00 am Industry Keynote Address: Tackling Auto Theft -                   10.30 am Tea Break
             Global Trends and Challenges                                                How to Successfully Identify and
             Mark Bennedick, Branch President (Australasian),                                   Prevent Motor Fraud
             International Association of Auto Theft
             Investigators                                                  11.00 am Collaboration with Workshops and
                                                                                        Other Parties Involved in Motor Claims
10.30 am     Tea Break                                                                  to Shorten Claims Cycle and Reduce
                  Making Motor Insurance Profitable                                     Fraudulent Claims
10.50 am Price Management: Pricing as the Most Important                                David Picking, Technical Director – Motor,
             Profit Driver                                                              Crawford & Company (Asia Pacific)
             Charanjot Singh Nanda, Central Council Member,                             Management Services Pte Ltd, Singapore
             Institute of Chartered Accountants of India                    11.30 am Reducing Fraud Costs by Intelligence
 11.15 am    Power of Predictive Modelling - Staying Ahead of                           Sharing and Knowledge of Emerging
             the Industry                                                               Trends – A Practical Approach
             Jim Qin, Director of General Insurance, S.E.A.,                            Thinesh Subramaniam, Head, Claims
             Towers Watson, Singapore                                                   Intelligence Unit, Kurnia Insurans
                                                                                        (Malaysia) Berhad
11.40 am     Challenges in Motor Underwriting- The Way Ahead
             for the Indian Market for sustainable Growth                  12.00 nn     Lunch
             Y R C Bharadwaj, Chartered Insurer, India                              Effective Claims Management Framework
12.05 pm Innovations in Auto Insurance Offering                                            to Establish Competitive Edge
             Kamal Chhabra, Executive Vice President &                       1.30 pm Motor Insurance Claims - Ombudsman’s
             Head, Bancassurance, Oman Insurance Company,                               View Point
             United Arab Emirates                                                       Dr Wickrema Weerasooria,
12.30 pm Lunch                                                                          Insurance Ombudsman Sri Lanka,
                                                                                        Office of the Insurance Ombudsman
          Special Highlight on Motor Insurance in Sri Lanka
                                                                            2.00 pm Successful Claims Management Strategies
  1.45 pm Innovation Driven, Vibrant Sri Lankan Motor                                   to Effectively Shorten Claims Cycles
             Insurance Market                                                           Dayalanie Abeygunawardena, General
             Jagath Alwis, Director (Technical),                                        Manager - Insurance, Janashakthi Insurance
             Ceylinco Insurance PLC, Sri Lanka                                          PLC, Sri Lanka
 2.10 pm Creating a Winning Proposition: Product                            2.30 pm Resolving Disputed Liabilities in Motor
             Innovation and Diversity to Accommodate                                    Claims: Litigate or Settle
             Customers’ Needs                                                           Alan Ho Shao Yan, Head, Legal & Regulatory
             Dharshana Amarasiynghe, Assistant General                                  Liaison, Kurnia Insurans (Malaysia) Berhad
             Manager – Marketing, Union Assurance PLC,
             Sri Lanka                                                       3.00 pm Tea Break
 2.35 pm War on the Road: Motor Accidents and Road                             Special Panel Two: Rising Third Party Claims Trends
             Traffic Injuries in Sri Lanka                                   3.30 pm •	How	Insurance	Companies	Can	Proactively	
             Dr Anil Jasinghe, Director,                                                  Manage Third Party Claims
             Colombo South Teaching Hospital                                            •	Is	the	Industry	Equipped	to	Deal	With	
  3.00 pm Tea Break                                                                       Problems that Could Arise from Personal
                          Special Panel One:                                              Injury	Reforms
         Achieving Substantial and Sustainable Bottom Line                              •	Tackling	the	Rising	Cost	of	Personal	Injury	
                                                                                          Claims
  3.30 pm Panelists will share their market experience in finding                       •	Standardizing	Injury	Claims:	Changes	in	Civil	
             sustainable solutions for a healthy motor insurance                          Laws	to	Regulate	Third	Party	Injury	Claims
             industry; cost discipline as a crucial part of the industry                •	Personal	Injury	and	Rehabilitation:	Is	
             and managing pricing challenge to boost bottom line                          Rehabilitation a Necessary Cost
             and growth; the key challenges; what is being done                         •	Challenges	of	Coping	with	Runaway	Liability	
             to face the challenges; who is doing what – regulators,                      Awards
             industry as a whole; to what extent are the solutions
             succeeding; and what more can be done to face the                          Panel Chairman:
             future.                                                                    Sivam Subramaniam, Editor In Chief, Asia
                                                                                        Insurance Review & Middle East Insurance
             Panel Chairman:                                                            Review
             Manjula de Silva, Managing Director,
             HNB Assurance PLC, Sri Lanka                                               Panelists:
                                                                                        Mark Strang, Business Development
             Panelists:                                                                 Manager, Insurance Services Office (ISO),
             Jagath Alwis, Director (Technical), Ceylinco                               United Kingdom
             Insurance PLC, Sri Lanka                                                   Dr Wickrema Weerasooria, Insurance
             Jim Qin, Director of General Insurance, S.E.A.,                            Ombudsman Sri Lanka, Office of the
             Towers Watson, Singapore                                                   Insurance Ombudsman
             Vijay Kumar, President – Motor Insurance, Bajaj
             Allianz General Insurance Co Ltd, India                       4.30 pm    Close of Conference
                                                                                                      Speakers may be subject to change
4.30pm      Close of Day One
               2nd Asian Motor Insurance and Claims Management Conference
                                                 24-26 July 2011, Hilton Colombo, Sri Lanka
                                                                                                                                Please fax Room Reservation
    Fax to: (65) 6512 5335                                                               Fax to: (+94 11) 2544 657              Form direct to Hotel

              Conference Registration Form                                                             Hotel Reservation Form
                  To:	Ms	Michelle,	Asia	Insurance	Review                                   Attn:	Ms	Jamie	David,	Sales	Co-ordinator–Colombo	Hotels
        69	Amoy	Street,	Singapore	069	888			•			Tel:	(65)	6224	5583				                           Telephone:	+94	11	2544-644,	2344-644,	2492-492
     DID:	(65)	6372	3178		•			email:	michelle@asiainsurancereview.com                                 Fax:	+94	11	2544-657,	2544-658,	2492-191
            or	register	online	at	www.asiainsurancereview.com                                    Email:	reservations.hiltoncolombo@hilton.com
      Co.	Regn	no.:	199	003	818	H			•			GST	Regn	no.:	M2-009	466	93                                              Hilton Colombo
                                                                                                  2	Sir	Chittampalam	A	Gardiner	Mawatha,
PERSONAL PARTICULARS
                                                                                                        P.O.	Box	1000,	Colombo,	Sri	Lanka
Name: Mr/Mrs/Ms/Dr/Prof                                                                     Please fill in guest particulars
First Name:                          Last Name /                                            on Registration Form
	___________________________	Surname:_________________________
                                                                                          ARRIvAL DATE
Job Title                                                                                 Check in date: ____________________
_____________________________________________________________                             Flight: _________________ ETA:__________________
Company
_____________________________________________________________                             DEPARTURE DATE
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Address
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 ____________________________________________________________
    ____________________________________________________________                          ROOMS (PeR RooM PeR nIghT)
                                                                                          ❑ Single/	Double	room	only	at	US$125.00++++
Tel:							(															)	_________________________________________		                  ❑ Single	room	with	breakfast	at	US$135.00++++
                                                                                          ❑ Double	room	with	breakfast	at	US$145.00++++	
Mobile:		(															)	_________________________________________		
                                                                                          Hilton	breakfast	experience	at	the	Spices	restaurant
Fax:							(															)	_________________________________________		                  The	above	rates	are	subject	to	prevailing	service	charge	and	applicable	
email: _______________________________________________________                            taxes	(Presently	10%	Service	Charge,	2%	NBT,	12%	VAT	and	1%	Tourist	
                                                                                          Development	Tax)	Subject	to	change.
                                                                                          CheCk-In / CheCk-ouT
REgISTRATION                                                                              We	will	do	our	best	to	make	your	rooms	available	on	check-in,	
Early Bird (valid till 24 June 2011)         Normal Registration                          however,	the	standard	hotel	times	and	rates	are	as	follows:
Subscribers	     ❑ US$980	                    Subscribers	    ❑ US$1,480                  •	Check-In	time	is	2pm,	and	Check-Out	time	is	12	noon.
Non-Subscribers			❑ US$1,280*	                Non-Subscribers	❑ US$1,680*                 •	Guaranteed	access	to	rooms	prior	to	2pm	requires	pre-registration	
                                                                                            from	the	night	before;	at	contracted	rate	(subject	to	availability).
(*Free	One	Year	Subscription	to	Print	Edition	of	Asia	Insurance	Review	&	AIR	e-Daily)     •	Late Check-Out up to 6pm at half-contracted rate.
Full registration fees MUST be paid before the valid dates                                  Late Check-Out after 6pm at full contracted rate.
for admittance at conference.
                                                                                          no-Show/CanCellaTIon
Only	registrations	FULLY	PAID	FOR	by	the	early-bird	deadline	will	                        While we appreciate that some circumstances are beyond anyone’s
be eligible for the discount.                                                             control,	we	do	require	notice	of	cancellation	at	least	48	hours	prior	
                                                                                          to	date	of	arrival.	Otherwise	the	first	night	accommodation	will	be	
I	came	to	know	about	this	conference	through:                                             charged. All rooms will be let go by 4pm unless the guest informs a
❑	AIR/MIR	magazine	 ❑ AIR/MIR	Website	 ❑ Brochure ❑ Email                                 time	of	arrival	to	us.
❑ Referral	by	(Association/	Sponsor/	Speaker/	Exhibitor/	Business	Contact)
Remarks: ____________________________________________________                             HOTEL AIRPORT TRANSFERS (Fees applicable)
                                                                                          ❑	Not	required
Group registration:                                                                       ❑ Airport	to	Hilton	Colombo	Hotel	by	Kia	Sorento	
Special Offer for Year 2011: Register two delegates from the same company,                	 (max	3	pax	with	luggage)	at	US$48	nett	(one	way)
and send the third delegate to attend the conference free of charge!                      ❑ Hilton	Colombo	Hotel	to	Airport	by	Kia	Sorento	
(Valid	only	for	delegates	from	the	same	company	in	the	same	country)                      	 (max	3	pax	with	luggage)	at	US$48	nett	(one	way)
Registration fee includes participation at Conference                                     Subject	to	change	with	fuel	price	increases.	Hilton	Colombo	is	
plus tea breaks and lunches.                                                              located	32km	from	Bandaranayaka	International	Airport.
All meals are prepared without pork, lard and beef.                                       RESERvATION gUARANTEE
Special Dietary Requirements                                                              ❑	Visa	     ❑ Mastercard        ❑ Amex        ❑ Diners        ❑ JCB
❑ I	would	like	to	have	vegetarian	meals	during	the	Conference.                            Credit Card Number:
Closing date for registration: 18 July 2011                                               __________________________________________________
For cancellation in writing made before 24 June 2011, 50% of the conference fee           Expiry Date : _______month _______year
will be refunded. No refunds will be made for cancellations after 24 June 2011.
                                                                                          Cardholder’s name:_________________________________
PAYMENT                                                                                   Signature	of	Cardholder:
❑ I	enclose	a	cheque	/	bankdraft	in	US	Dollars	made	payable	to
	     “ASIA	INSURANCE	REVIEW”                                                             _____________________________________________
❑ Telegraphic / Wire Transfer to the following account:
	 The	Development	Bank	Of	Singapore,	6	Shenton	Way,	                                     FREE Airport Transfers by
	 DBS	Building,	Singapore	068	809
	 •	US$	(Account	No.:	0001	-	004838-01-9-022)                                            The Insurance Association of Sri Lanka (IASL)
	 •	Swift	Code:	DBS	SSGSG                                                                Ceylinco	Insurance	will	organise	this	on	behalf	of	IASL.
❑ Please	debit	the	sum	of	US	Dollars	US$	__________		for                                 ❑	Not	required
  Conference Registration fee from my                                                    ❑ Transport from Airport to _______________________Hotel.
❑ Mastercard      ❑ VISA	       ❑ American Express                                       Please look out for meeting point outside after customs clearance.
                                                                                         ❑ Transport from _______________________Hotel to Airport.
Card Holder’s Name: __________________________________________
                                                                                         For	further	queries,	please	contact	well	in	advance:
Card No.: ______________________________________________________                         Reinsurance	Department,	Ceylinco	Insurance	PLC
Expiry	Date:	____-____	(mm-yy)		Total	Amount:	US$	_________________		                    Direct	telephone	+94	114	702	722
                                                                                         Email: ciccori@ceyins.lk & Motor-conference@ceyins.lk
                                                                                                                                                                     BROC




Signature:	_________________________________	Date:________________	                      (please send to both emails)
                                       (Conference fee is inclusive of prevailing GST)

				
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