Introducing WinTrack® SETS Lee Reeves, Senior Cable Sales Executive Ty Abrahams, Cable Sales Representative Who is Mintek: A Solution Provider HARDWARE SOFTWARE SERVICES Mintek History Product Lines Warehouse Automation • WinTrack SETS • WatchList • SETS for Contractors Customer Relationship Management • • Sales Force Automation Tap Audit 9 Divisions 300+ Users 480+ Locations 2,300+ Users Asset Management • Transcendent • WinTrack PM • WORX 800+ Locations 3,000+ Users What is WinTrack® SETS? •Warehouse Mgmt •Works with •CSG •ICOMS •AMDOCS •Containers •Automatic •Find Flagged CPE •Recalls •Repairs •Bad Boxes •Reduce Truck Rolls •Add and Track Inventory •Reduce Lost CPE SETS WatchList Contractors Current SETS Customers • • • • • Comcast Cable Time Warner Communications Bright House Networks Charter Communications Grande Communications CPE Management Components Billing Systems: ICOMS, CSG, AMDOCS SETS for Contractors WinTrack® SETS WatchList Contractor Handheld Warehouse Handheld CPE Management Components Billing Systems: ICOMS, CSG, AMDOCS WinTrack® SETS is the only warehouse management system designed to talk with ICOMS, CSG, & AMDOCS. CPE Management Components WinTrack® SETS Warehouse Handheld WinTrack® SETS is a proven solution with a sub-one year ROI. CPE Management Components WatchList WatchList is a powerful way to find bad boxes; without changing current work procedures. CPE Management Components SETS for Contractors Contractor Handheld SETS for Contractors is an easy way to extend the power of SETS to your Contractors. WinTrack SETS Overview Tracks daily customer terminal device activity Accountability Perform monthly reconciliation by serial number, not by total Barcode based system SETS Functions • • • • Adds Transfers Issues & Returns Equipment Diagnostics SETS Reconciliation • • • • Front Counter Installer/Technician Contractor Warehouse WinTrack • • • • • ® SETS Features Containers Four-Part Labels Network History Tech/Location Inquiry Canned and Custom Reports Containers Scan a Single Barcode. A Container ID can be scanned in all of the functions that SETS performs, Add, Count, Diagnostics, Moves and Issues. Four-Part Labels When field personnel install equipment in a subscriber's home, the technician peels one of the labels and places the label on each copy of the work order. 1. The customer receives a receipt with a legible serial number. 2. The technician has a copy of that serial number. 3. The check-in/work-order-processing department simply scans the serial number off the label affixed to the work order rather than manually keying the information into the host billing system. 4. Shows the user who applied the labels and the last date it was in the QC process. Tech/Location Inquiry • Inventory specific billing system statuses and locations, • by generating transactions and letting WinTrack SETS do the inquiry. • This is useful for generating reports – showing the equipment still assigned to installers and contractors. Reports Canned Reports: • Barcode Manifests • Container Labels • History Transaction Reports • Employee Productivity Reports • Reconciliation Reports • Issue & Return Receipts Custom Report Writer Included! The CASE for SETS Control Accuracy Saving Ease of Use Control • • • • • • Barcode Manifests Reconciliation Reports Equipment Receipts Exception Reports History Transaction Reports Container Labels/Manifest Accuracy No Manual Keypunching or Handwriting In: • Check In/Dispatch • Front Counter • Issue & Return Receipts • Asset Transfers • Work Orders Savings Do you know what percentage of CPE you lose? Is it 2, 3 or even 4%. Savings Let’s say you lose 2% and you have 25,000 boxes. SETS would have a 1-YR Return of 53,250 Savings What if you lost 5% of your CPE? 1-YR Return of 247,500 Savings And that’s just the savings in lost CPE. Not time. Not efficiency. Easy to Use • SETS Handhelds Make Billing System Portable • SETS PC Eliminates “Babysitting” Billing System Terminals • Printed Receipts Eliminates Manual Writing and Verification • Four-Part Labels Automate Work Order Processing SETS Benefits Overview Installing SETS in the warehouses provides corporate management higher CPE visibility within the billing system. SETS Benefits Overview decreases labor requirements for the warehouse freeing time for other tasks or employee reallocation. Installing SETS SETS Benefits Overview NON-QUANTIFIABLE DOLLAR SAVINGS • Installing SETS improves “closed loop” management of subscriber inventory. • It virtually eliminates errors from manual entry decreasing installation time, waiting time and truck rolls. • It provides a tool for repair tracking. • The container feature allows very quick transaction of large volumes of equipment such as transferring of assets and special programs i.e. equipment swap outs/disposing of obsolete equipment. • Eliminates physical movement of equipment. • Improves employee morale by providing a tool that dramatically improves efficiency of daily tasks. • Reduction in Truck Rolls SETS Benefits Analysis According to a National SETS Survey of Warehouses: • 62.49 Hours Saved per Week • $13.44 Hourly Pay Rate That means savings of: • $839.92 – per week • $3,639.37 – per month • $43,672.44 – per year Average Cost of SETS System - $23,000 provides • 1.6 Employees Headcount Savings • 6 Month ROI Praise “Before SETS, a fully automated and accurate monthly reconciliation was not possible… With SETS, we perform accurate monthly reconciliation without increasing our staff levels or adversely affecting our daily tasks.” - Director of Asset Management, Top 3 MSO Questions? 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