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Blue Badge Improvement Service (BBIS) Northgate Information Solutions and Payne Security Northgate Information Solutions in partnership with Payne Security are delighted to have been selected as the providers of the Blue Badge Improvement Service. We are looking forward to working closely with all stakeholders to plan for the service launch and ongoing delivery. Northgate already works with the majority ●● providing a way of ordering badges of Blue Badge issuing and enforcing LAs. ●● facilitating interaction with existing However, we thought it would be helpful systems to provide some key facts about both of our organisations: ●● creating a national blue badge database which can be used for improved ●● Northgate is a public sector specialist processing and enforcement provider of services and solutions that operates within strategic client ●● providing an on-line eligibility checker partnerships. We help to transform and an on-line application form that will business processes and streamline the be available via directgov customer experience ●● managing Payne Security, our partner ●● Northgate partners over 95% of UK LAs, for the printing, supply and distribution every UK police force and over half of all of the newly designed badges fire brigades and ambulance trusts ●● supporting and supplementing all of ●● every year, our technology manages the above by a range of services for LAs, over 40% of the country’s social care answering first line enquiries from records, pays out over 50% of housing the public and signposting to their benefits and is deployed in every NHS correct LA hospital through national programmes Payne Security is one of the world’s Northgate will deliver the complete BBIS leading companies in the fields of brand solution for LAs through a fully managed protection, document authentication and service. This will include: personal identity solutions: 7 ●● Payne Security is a major provider of ●● how the new solution will work PVC ID cards to UK LAs, academic including interaction with your existing institutions and healthcare organisations systems and offers a comprehensive range of ●● how we will ensure that your data is secure card technologies supported by compliant with the Code of state-of-the-art secure manufacturing Connectivity (CoCo) through use of the and fulfilment services Government Connect Secure Extranet ●● this year, Payne Security has been (GCSx) awarded a Queen’s Award for Enterprise We are currently compiling a database of in the Innovation category, for one of its Blue Badge contacts to ensure authentication technologies engagement with the right people on all of these matters. How we intend to As you know, the new badges will become engage standard issue from 1st January 2012 in We know that the success of BBIS will be England and Scotland and later that Spring dependent on a close engagement with in Wales. In order to meet these LAs to ensure that the service meets LA timescales, we need to engage with you objectives. directly as early as possible. We understand that the BBIS service must The DfT has created an Access Agreement be simple, easy to use and effective and that all issuing LAs will need to complete we want to initiate good two way as soon as possible. During June 2011, communication to inform you of progress Northgate will be sending each of you a and to gather and use your feedback. personalised Access Agreement and we will be following that letter up by telephone to We want to communicate with you in a ensure that you have all of the information number of different ways, including that you require. contributions to newsletters and regular internet seminars. We also intend to take We understand that, within the Blue Badge advantage of the many interactions we reform programme, you will also be already have with your LAs by ensuring considering policy issues such as charges that all of our Account Managers and for the badge and, given the tight Client Service Managers are kept informed timescales, you may wish to determine about progress. whether or not committee approval is required for any aspect of the new service. From previous experience with LAs, we understand the benefit of user groups and Over the next few weeks, we will also be we are keen to help with their formation. providing further information about the optional services for LAs: What LAs need to start ●● Data Entry Support Service thinking about ●● Details Update Support Service We know that you need to be informed on We will be offering an end-to-end service a range of issues surrounding the BBIS. that fulfils all of your service requirements These will include: and will provide a cost effective and ●● how can your LA progress adoption and efficient alternative for those LAs that sign up for the service choose to use them. Northgate Information Solutions and Making contact with Payne Security are determined to provide an excellent service that provides a high Northgate quality badge, reduced fraud and an We have already set up a BBIS team improved service to those in genuine need. within Northgate who will be able to We look forward to working with you. answer any queries you might have. The team can be contacted by e-mail at firstname.lastname@example.org or by phone on 0800 804 6326.
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