Sample Contract for a Security Service

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Sample Contract for a Security Service Powered By Docstoc
					Service Category:       IT Client Services

Service Description: IT Client Services products provides IT customers with technology services required to complete basic, day-to-day job activities.



      Service               Service Description                                       Base Level Services                                         Services Not Included                 Service Availability
Software Installation   Installation and support of                                                                                                                                  See of packing and pricing on
and Support.            approved and licensed software or                                                                                                                            this and all of the technology
                        standard images for laptop and                                                                                                                               documents at this URL.
                        desktop Windows-based clients.                                                                                     installed or implemented


Hardware Break/Fix      Third Tier troubleshooting and                                                                                     See of packing and pricing on this and    24x7x365 for registered IT
Support                 diagnosis of laptop and desktop                                                                                    all of the technology documents at this   Customers and Configuration
                        issues associated with hardware                                                                                    URL.                                      Items (CIs)
                        devices / failures.
Network Printer         Installation, setup and or          See of packing and pricing on this and all of the technology documents at this                                           Normal business hours (9x5) M-
Support                 troubleshooting of network          URL.                                                                           toner cartridge replacement, etc.         F, 8:00 a.m. - 5:00 pm, U.S.
                        printers.
Security Remediation See of packing and pricing on this                                                                                                                              24x7x365 for registered IT
                     and all of the technology          from the computing environment                                                     unregistered assets                       Customers and Configuration
                     documents at this URL.                                                                                                                                          Items (CIs)
                                                        security remediation
 Service Charge(s)
See of packing and
pricing on this and all of
the technology documents
at this URL.
            Service Category: Sample service

          Service Description: Service support and delivery of Homeland Secure Hosting of Mid-Range computing components and devices.


                                    Service
          Service                                      Base Level Services Services Not Included               Premium Services Service Availability                 Service Charge(s)
                                   Description
<Service Category 1>
                               <Service Description>   <Included Services>      <Services Not Included>      <Premium Services>         <Service Availability>   <Service Charge>




                               <Service Description>   <Included Services>      <Services Not Included>      <Premium Services>         <Service Availability>   <Service Charge>




                               <Service Description>   <Included Services>      <Services Not Included>      <Premium Services>         <Service Availability>   <Service Charge>




<Service Category 2>




                               <Service Description>   <Included Services>      <Services Not Included>      <Premium Services>         <Service Availability>   <Service Charge>




                               <Service Description>   <Included Services>      <Services Not Included>      <Premium Services>         <Service Availability>   <Service Charge>




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posted:8/3/2011
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Description: Sample Contract for a Security Service document sample