THE WHOLE IS GREATER THAN THE SUM OF ITS PARTS 1.800.856.3333 24/7 national emergency hotline Corporate Headquarters: 185 Oakland Avenue, Suite 150 Birmingham, MI 48009-3433 Toll Free: 888.421.4111 Direct : 248.594.1144 Fax : 248.594.1133 www.belfor.com 03105000 STAY CALM Ready for Recovery BELFOR is the global leader in integrated disaster recovery and restoration services. BELFOR offers the highest quality and most comprehensive restoration An unexpected fire. A sudden earthquake. A services in response to natural and man-made disasters. In fact, through our unique, coordinated process, we slow-moving hurricane that sweeps slowly through provide customers every single service needed to help a community. Disaster takes many forms and can return to normal operations. From structural damage strike anytime, anywhere. Homes and businesses repair and clean up to the recovery and restoration of equipment and vital documents, you can count on BELFOR can be devastated within minutes. Those who for a rapid and proven response, and workable solutions experience an unexpected disaster are faced with to any situation, no matter how difficult. We have the seemingly insurmountable task of starting locations across the nation and teams of skilled professionals available whether you need a force of over. Property owners are faced with the daunting three or 3,000. questions of: Where do I go from here? Who can help me? How do I even begin to recover? The We are here 24 hours a day, seven days a week, wherever and whenever you need us. With BELFOR on your side, no answer is simple. Stay calm. Call BELFOR. disaster is too great. TIMING IS EVERYTHING When disaster strikes, the clock is ticking and timing really Phases of an emergency: is everything. Lack of recovery action means the possible ruin of equipment, furnishings, electronics and valuable Response: Getting on site quickly allows our documents that have the potential of being recovered. If technical experts the chance to assess the situation and develop a proper restoration plan. there is any water damage — and in many cases there will be — mold can take root and lead to a far more extensive Stabilization: Helps to curtail further damage from clean up project with significantly higher cost. water, mold and the elements, which ensures that increased recovery costs are kept to a minimum. Having the right response team can mean the difference Recovery: Every effort is made to maintain the original structure and recover important items. between recovery and failure. In the midst of chaos, you Surprising to many of our customers, BELFOR’s need proven expertise to put your business operations team of technicians can save much of the equipment back on track. BELFOR has more than 95 full-service and documents initially thought unsalvageable. offices throughout North America, strategically Restoration: The final step to getting your business positioned to provide maximum response time. By back on track — all damage is repaired, equipment maintaining effective, full-service offices across the restored or replaced and things return to normal. continent, we can immediately draw from a diverse range of in-house experts, capabilities and technologies, amassing our resources to complete your job, no matter how large or small. Through its geographic reach, BELFOR is also able to allocate resources even in the face of regional disasters. This geographic proximity to our customers and the ability to commit the right resources any time, day or night, gives you the time advantage you need to speed recovery and minimize loss. It cannot be stressed enough how critical a part response time plays in a disaster situation. And no one responds more quickly or more effectively than BELFOR. The first 72 hours following a loss are the most critical. SINGLE-SOURCE SOLUTION The road from disaster to recovery involves many Emergency response important decisions that can result in numerous Reconstruction detours if not considered carefully and implemented Structural dehumidification correctly. In most cases, direction from a single-source Structural cleaning and decontamination provider like BELFOR can make a tremendous difference Contents restoration in your recovery efforts. Mold remediation Hazardous materials With our understanding of restoration and Electronics restoration reconstruction, we know that one decision often Magnetic media and data recovery impacts many others, and must be considered from an Equipment and machinery refurbishment overall view of the project. A stand-alone service that Book and document recovery may appear at first to present considerable benefits Consulting services may not be the best solution in the complete recovery Corrosion control process. Only with a unique understanding of complex Water extraction losses as well as the total restoration process can the Emergency power very best solution be realized. Vital records recovery BELFOR is the leader in service delivery and single- source accountability, assuring both the insurer and insured the most direct path to complete project satisfaction. We weigh the benefits and expenses of competing technologies and procedures to determine the quickest and most cost-effective method of quality restoration and reconstruction. We then implement A temporary tent city was constructed procedures with the utmost precision and care. From in the aftermath of Hurricane Ivan in coast to coast and around the world, BELFOR turns Pensacola, FL to house BELFOR chaos into orderly recovery and ensures continuity of workers as they worked to help the operations. With a proven track record of service, community recover. integrity and success, you can count on BELFOR for your recovery and restoration efforts from beginning to end. EMERGENCY SERVICES Damage is a dynamic entity and does not cease at the end of a catastrophic event. If left unchecked for even a short period of time, on-site corrosive properties, contaminants and exposure to the elements will only increase the potential of further loss. That’s why quick, efficient emergency service response is paramount in the first step to any successful recovery process. At the moment BELFOR arrives on the scene, our clients know that this point will be as bad as the damage gets. First, we stabilize the environment so the damage grows no further and everything from that point forward begins to improve. Secondly, we seek to shorten the recovery time needed to restore the use of the client’s physical assets (building, files, machinery, office contents, etc.). Failure to move decisively and effectively will ultimately result in more extensive damage and extended time frames in the recovery process. With years of emergency response experience, our team is trained to analyze each situation and react aggressively with an integrated, coordinated approach to the specific issues at hand. Health and safety issues are our first consideration and the ability to quickly secure property, erect safety barriers or initiate emergency structural repairs to allow access for crucial restoration are all important aspects of the response scenario. Next, mitigating damage to critical operational systems, computers, electronics, vital records, valuable contents, machinery, inventories and structure is time-critical and directly impacts the financial loss of any business. BELFOR has the in-house expertise, equipment and technology to immediately address and implement the best-response procedure regardless of the disaster. It takes a professional to determine specific problems that exist in each situation and the proper steps to take to ensure the work is done right. We stabilize the environment so the damage grows no further and everything from that point forward begins to improve. EMERGENCY SERVICES 2. Board Up 3. Safety Inspection Securing a space and sealing it from the elements is Oftentimes, incremental repairs must be made to secure important to ensure that no further external factors will areas where larger restoration work can proceed. In infringe upon the facility. While “boarding up” may seem these areas and in all of our efforts, the safety of your simple, BELFOR’s resources and experience ensures employees and our team members is a BELFOR priority. this important step is done quickly and correctly. We That’s why we partner with professionals like engineers have access to the manpower and materials to be on who evaluate the entire site to determine issues like the the job almost immediately. In addition, our team’s structural integrity of the building, while industrial experience allows us to make technical decisions that hygienists run tests to ensure proper air quality standards prevent further destruction and potential permanent are met. In addition, our experienced teams are adept at damage to your structure. working in dark, dank and often smoldering spaces. With the assurance of a safe environment, our employees have the peace of mind to move forward with their work in the quick, efficient manner for which BELFOR is known. 1. Evaluation The damage apparent to the naked eye is not always the extent of the damage in an emergency situation. BELFOR brings in technical experts such as engineers and architects who make immediate decisions that will determine the critical path of remedial efforts and ultimate restoration. While these specialists check for issues like thermal stress in a fire situation or the 4. Temporary Power extent of water damage and potential for mold, another team is evaluating the damage to equipment and BELFOR has a national service agreement with Aggreko, machinery. Through a combination of these one of the country’s leaders in auxiliary power supply. professionals’ expertise and quick reaction time, a Experts in their field, Aggreko provides the equipment remediation plan is developed to move forward as and the manpower we need usually within a few hours of efficiently as possible. our call. This immediate access is an important part of our quick-response abilities. EMERGENCY SERVICES 7. Demolition Our trained experts move quickly to determine a selective demolition process, which removes the sources of contamination and helps to stabilize a structure. We seek to remove only what is damaging the integrity of the facility and will impede the efficiency of our restoration process. BELFOR’s experience with the insurance industry helps us to determine the best demolition path to achieve our ultimate goal of restoring the value of your facility. 6. Corrosion Control 5. Water Extraction & Smoke, soot, acid, water and other potential sources of Dehumidification contamination and corrosion have a direct and indirect impact on structure, contents, computers, records, Whether it’s a natural disaster or fire, water is usually a machinery, work in process and other essential business component of an emergency services situation. Damage functions. By using stabilization techniques such as to drywall from large amounts of standing water can be applying a lubricant that actually displaces water and fairly obvious. However, water most often finds hidden, ambient humidity, we can keep equipment from becoming void spaces and contact with cellulose materials can impaired and reduce the amount of restoration and long- lead to the onset of mold. BELFOR’s water extraction term costs to our customers. BELFOR’s immediate and desiccant dehumidification capacity is among the action mitigates potentially damaging effects and paves best in the world. Through our exclusive partnership with the way for a smoother cleaning, decontamination and Aggreko, a worldwide leader in the production of power restoration process. and dehumidification equipment, we are able to respond faster to provide the solutions you need. Time is critical and environmental control can prove to be the primary difference in preventing further structural damage and saving valuable documents, machinery and electronics from the effects of corrosion. RECONSTRUCTION AND CONTRACTING SERVICES No matter what the precipitating event — fire, flood, BELFOR expertise touches virtually every aspect of hurricane or earthquake — the aftermath of rebuilding contracting required to rebuild and restore your operation. or reconstructing is a complex process involving a In time-critical environments, no one comes close to our variety of different parties, all of whose needs must be level of response, experience and track record of results. met for a successful outcome. Property owners, Relax and count on BELFOR to help you in every step of managers, insurance companies and adjusters, your recovery. architects, engineers, local municipal authorities and a multitude of subcontractors must work as seamlessly as possible to fully restore property value, control BELFOR's Reconstruction Capabilities costs and limit business interruption. The involvement 24-hour emergency response of this many individuals has the potential to lead to a Site containment/temporary shoring chaotic, confusing situation. This confusion usually leads to lost time, as well as the possibility that Intrusive investigation/selective demolition essential issues will be overlooked. Emergency power Full scale carpentry BELFOR’s expertise in understanding the reconstructing Complete electrical, mechanical and plumbing and contracting process is virtually unmatched. With over Complete exterior envelope reconstruction 50 years experience, we have managed a variety of Construction defect reconstruction restoration projects such as major retail establishments, All roofing configurations restaurants, multi-family facilities, hotels, schools, Interior build out and finishes churches, plants, factories and more. In addition to our Complex installation and interior finishes in-house staff, we work with specialty trades, engineers High-rise reconstruction and restoration and architects to enhance project effectiveness and Historic reconstruction and restoration speed. We have maintained strong relationships with Machinery/factory line implementation skilled contractors who undertake procedures efficiently and we also work closely with insurance companies and Reconstruction is more complex than original construction adjusters to expedite claims. for many different reasons. At BELFOR, we understand that an experienced project manager can make all the difference in the world between chaos and calm for everyone involved. That’s why we hire and train only the best leaders with proven track records and elevated communication skills. BELFOR project managers deftly balance the shortest length of business interruption with the proper reconstruction techniques to ensure your building maintains its value. ENVIRONMENTAL SERVICES Mold Remediation absolute best in the industry offering our customers BELFOR offers comprehensive mold abatement and effective solutions in the fight against mold. remediation services from initial air quality testing and mold identification to remediation and final clearance Hazardous Materials testing. In fact, BELFOR has published remediation In the case of a hazardous materials situation, BELFOR guidelines based on the Environmental Protection partners with RMCAT Environmental. RMCAT has the Agency’s outline for indoor air quality. Drawing heavily on experience, resources, and infrastructure necessary to input from the scientific community, these guidelines provide fast, reliable emergency spill response services. have become a standard for the treatment of mold not Like BELFOR, the company maintains a team of only for BELFOR, but also for the entire industry. professionals on-call 24 hours a day, 365 days per year. This team consists of response managers, chemists, Mold spores are around us all the time; however, they foremen, equipment operators and response technicians thrive in moist, dark, indoor areas. Since water damage ready to immediately respond, stabilize and clean-up accompanies almost every disaster situation, mold is a almost any hazardous material spill. potential problem if recovery action is not taken immediately. Dark and lacking sufficient air flow, wall Through the years, the company has assembled a unique cavities provide notoriously great host environments, and array of experience within core management and field mold can root in organic materials like sheetrock, carpeting teams to support a wide range of environmental services and wood flooring in less than 12-24 hours and become including non-emergency services such as in-plant visible in less than 72 hours. A mold problem doesn’t services, waste management/removal services and mean you have to demolish and rebuild. However, without remedial construction projects of all sizes and complexity. swift and proper action, mold can quickly grow to massive This is buoyed by a rigorous training program to ensure numbers and lead to health problems that will negatively employees are kept up-to-date on the latest in hazardous affect your restoration process. material containment. Sadly, over 50% of the mold remediation projects BELFOR performs result from inadequate water clean up, which Through our partnership, BELFOR provides the following hazardous materials handling specialization services: could have been avoided with proper structural drying. That’s why we offer a response plan that addresses Emergency spill response facility damage issues and limits potential down- time Removal actions and costs. BELFOR combines the use of specially trained Asbestos lead abatement technicians and scientists with the most up-to-date Facility decontamination & demolition dehumidification and air purifying equipment available Storage tank system cleaning, demolition & retrofit BELFOR is proud to have contributed to the mold remediation today. Through years of scientific knowledge and research Waste management and removal guidelines of IICRC (Institute of Inspection Cleaning and combined with decades of practical experience, BELFOR’s Containment and recovery system Restoration Certification). mold remediation team has developed into one of the Construction VITAL RECORDS RECOVERY With many clients, their first thoughts in a disaster you rapid access to materials undergoing restoration. Our situation tend to relate to structural damage. However, team is also specially trained in the handling, packing and the contents of buildings often present further, more recording of valuable documents such as stocks, medical significant losses in the form of valuable books, records records and library materials to ensure they are returned and important papers that end up damaged by fire, flood in the same order as when they were received. From the or bacteria. In the case of water, deterioration begins as smallest medical record to an entire library system, trust soon as moisture is absorbed into the paper and ruination your vital records recovery project to BELFOR. can happen immediately or slowly over the course of years. Sometimes, a book may even feel dry, but without Audio tapes Maps professional measuring equipment, you cannot accurately Blueprints Microfiche determine if it is still holding enough moisture to support Books Microfilm mold and bacterial growth, or attract insects. Compact discs Negatives Data files Paintings Not long ago, damage usually resulted in the items being Diskettes Parchment discarded or returned to use in an unsatisfactory condition where they continued to deteriorate and contaminate the Documents Photographs workplace, library or home with mold, mildew, soot or odor. Drawings Plans Today, BELFOR has developed the technology to restore Files Slides important papers, books, files and documents including Film Transparencies film and x-rays. We can now return these damaged articles Laser discs Vellum to stable condition, restore their appearance and extend Library materials Video tapes their useable life. However, the sooner our technicians Magazines Vital records begin, the sooner deterioration is halted, minimizing the Magnetic media Whiteprints need for restorative procedures. Manuscripts X-rays BELFOR has maintained its position at the forefront of vital document recovery through consistent research and development, coupled with proprietary processes and equipment. Whether you need standard forms of remediation such as low vapor pressure dehumidification, or complex processes like vacuum freeze drying, thermal freeze drying, molecular sieve, microwave technology, irradiation technology or more, BELFOR can deliver the Vacuum freeze drying is a complex and unique most appropriate solution to fit your needs. In addition, method of drying printed documents. our computerized inventory management system gives MACHINERY AND EQUIPMENT REFURBISHMENT Following a fire, flood or other form of contamination, manufacturing equipment, machinery, mechanical parts and work in progress can suffer irreparable damage from corrosion, abrasion or seizure. Immediate stabilization can be accomplished by protecting affected surfaces and through effective environmental control that often alleviates the need for expensive or time-consuming replacement. Not only can restoration achieve considerable financial savings — up to 90% compared to the replacement cost — but more importantly, it is the quickest way of ensuring business resumption and the retention of business clients. Important manufacturing items such as key tooling, injection mold, test fixtures and even work in progress may take months to replace even if the up-to-date drawings are available. Restoration offers a valuable, cost- effective solution. Even when long-term reliability cannot be guaranteed or replacement lead times are extended, interim decontamination and restoration may allow manufacturing operations to continue while replacements are obtained. Our trained technicians work with equipment manufacturers and the client’s own staff to ensure total confidence is maintained throughout the recovery process. And, when machinery requires repair or remanufacture in addition to decontamination procedures, our BELFOR CNC Machinery Services can provide the necessary expertise to complete total restoration and proper reinstatement. Machinery and equipment restoration can achieve considerable fundamental savings up to 90% compared to replacement costs. ELECTRONICS RESTORATION While electronic equipment such as computers is surprisingly resilient to even the worst forms of contamination, proper mitigation and safeguarding actions are required to prevent long-term damage. BELFOR is a pioneer in We have created and implemented a host of the field of decontamination and recovery of technical equipment. Based on innovative methods for saving sophisticated the work of our research and development division in Germany and our electronic equipment as diverse as desktop experts around the world, we have created and implemented a host of computers and servers to power station control innovative methods for saving sophisticated electronic equipment as systems and medical equipment. diverse as desktop computers and servers to power station control systems and medical equipment. With over a quarter of a century’s research, development and recovery experience in electronics restoration, BELFOR provides a total solution to every conceivable contamination such as floodwater (including total submersion), corrosive soot from fire, acid vapors, mold, environmental contaminants, pollution caused by production processes, sea salts from overseas transportation and toxic contamination. Our highly skilled technical staff, working on-site in our dedicated labs, utilizes the latest technology to ensure that inspection, decontamination and testing of all equipment is carried out to the highest standards. Our procedures, which include the use of static dissipative workstations and flooring, specially developed chemical processes and ultra fast vacuum drying techniques, are all ISO 9000 approved. Additionally, through close cooperation with manufacturers and service representatives throughout the restoration and certification process, we can safeguard maintenance and warranty agreements. BELFOR prides itself on results. Through the use of specially developed diagnostic software and testing, BELFOR customers will have complete confidence when restored equipment is returned for operational use. TECHNICAL SERVICES Research & Development companies can use in settling losses. Packages include Few in North America have the disaster recovery not only recovery information, but also beneficial items resources possessed by BELFOR. Our comprehensive such as construction schedules and research into local support, outstanding logistical skills and trained building departments to determine code upgrade issues. personnel are complemented by our in-depth technical We can also hire experts like engineers to assess services solutions for any kind of fire or water damage. structural damage and determine the quickest, most BELFOR remains on the cutting edge in such areas as cost-effective means to recovery. In many cases, mold remediation and equipment restoration by BELFOR can be retained by insurance companies in a combining a scientific base with extensive experience “Clerk of the Works” position to oversee repairs being from damage situations. completed by outside contractors, and also to monitor and control costs. Through applied research and development of chemicals and restoration procedures, our staff works both at incident sites and in our own well-equipped central Access to resources worldwide laboratories to constantly develop new solutions in BELFOR employs some of the world’s leading experts from a host of disciplines that relate to the areas of restoration technologies. Our standards in quality control restorative treatments and applications: and technical transparency match the requirements of Document technicians even the most demanding of customers. Over many Mold experts years this technical support has enabled us to continually push the boundaries of restoration. Even in sensitive Chemical scientists and engineers areas, such as clean rooms in semiconductor factories, Engineers for machines, electronics and structures our technical support team provides the excellence that Accredited technicians for drying technology and measurement makes recoveries in this field possible. Accredited engineers for asbestos removal Environmental scientists Consulting Services Through our consulting division, BELFOR is available to Accredited contingency planners act as experts for insurance companies in determining Experienced restoration practitioners for seminars and training loss amounts in disaster situations. BELFOR combines Physicists our in-depth knowledge of site damage and recovery Environmental scientists experience to put together a complete package insurance Our standards in quality control and technical transparency match the requirements of even the most demanding of customers. PRIORITY RESPONSE FOR THE PREFERRED CLIENT Red Alert: Because Your Response is Critical Red Alert immediately implements these critical A disaster does not have to result in total devastation. Your response actions: response and actions during the first 24 to 48 hours may be Stabilizes the premises making it safe and secure critical in determining whether your business ever fully recovers. Mitigates and prevents further damage Through our years of experience, BELFOR has developed the Immediately recovers salvageable assets of value Red Alert response program that shortens response time and Assesses the full scope of damage limits your financial impact and recovery process, so you can As part of your team, implements actions to restore resume operations and service your customer base. Partnering with a proven specialist like BELFOR can mean the difference your facility and equipment to working order between effective operational recovery and further disaster As a Red Alert member you will receive: as time marches forward and you lose equipment, resources and potentially, customers. Emergency service, 24 hours day or night, 365 days a year Planning Before Disaster Strikes A dedicated account representative available to assist you in aspects of both pre- and post- Red Alert membership begins with the development of loss recovery structured response procedures that integrate seamlessly into your current continuity or recovery plan. Our Red Alert team Expert assistance in emergencies of every type and size — from a major fire to a simple will meet with your staff to discuss your priorities and important burst pipe business functions. We educate ourselves in regard to your critical systems, facilities and vital records before a disaster Effective action in the rescue and protection of assets the minute our BELFOR Red Alert team strikes, saving hours, days and even weeks in potential lost reaches the site recovery time. We can often recommend practical and proven solutions to potential problems before they become reality, Immediate integration of the Red Alert plan with our BELFOR offices in Europe, the Middle East adding value as a key partner in your recovery efforts. and Asia Immediate Action One call to our 24-hour priority hotline puts Red Alert into action. Our experienced personnel immediately responds to your needs, interacting with your key staff to ensure that all appropriate parties are operating in unison to meet your priorities. With more than 100 offices and over 3,000 employees BELFOR offers various service levels of the Red Alert worldwide, BELFOR is able to allocate resources instantly for program. Your BELFOR representative will be happy to superior response. In addition, because of the geographic provide you with any information needed to help choose diversity of our offices, no regional disaster can impact our the plan that is best suited to your individual needs. response—ensuring that we can always consistently and effectively respond to your needs. Contact us for more details at 8OO-856-3333.