Sample Job Test by mve10934


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									The job has changed drastically…
 your employment tests should
      reflect these changes!
         What is CritiCall?
• CritiCall is a nationally validated,
  computerized pre-employment selection
  test for choosing successful public-safety
  dispatchers and call-takers
• CritiCall is designed to address the
  federal Uniform Guidelines on Employee
  Selection Procedure and the CALEA
  Standards for Public Safety
  Communications Agencies
 CritiCall can
tell if your job
applicants can
important job-
 related tasks
    CritiCall Testing can…
• Reduce Adverse Impact: Work-sample
  testing has been shown to reduce adverse
  impact against protected groups of
  employees in some settings
• Lower Turnover: Persons selected using
  work-sample testing frequently stay on the
  job longer
• Measure the right skills for today’s
  communication center: The important job-
  related skills measured by CritiCall do not
  require any previous telecommunicator job
  experience or special training on the part of
  the applicant
     CritiCall was created by the
    Biddle Consulting Group (BCG)
• BCG is a Human Resource Consulting
  company with over 30 years experience
  assisting public safety agencies in
  selecting their employees
• BCG has extensive experience in
  computerized testing and product
• BCG provides a wide range of Equal
  Employment Opportunity services to
  clients nationwide
         CritiCall is based on a
       National Job Analysis Study
• CritiCall was first developed and validated in
  a nationwide study involving 49 agencies
  from 12 states, varying in size and type
  – State, County, City, Local, Regional, University
  – Police, Fire, Ambulance, and Cross-Functional
    Communication Centers
Since then, CritiCall
 has been adopted
  and validated by
 hundreds of public
  safety agencies
• Oregon Department of Public Safety
  Standards and Training has approved CritiCall
  for the hiring of telecommunicators and/or
  emergency medical dispatchers

• California Peace Officer Standards & Training
  (POST) Standards Section 1018[c] indicates that
  acceptable alternatives, such as CritiCall, can
  be used for pre-employment testing of public-
  safety telecommunicators instead of the POST
“The U. S. Department of Homeland Security
has chosen CritiCall® Pre-employment
Testing Software for testing emergency-
dispatch job applicants at the four Federal
Protective Service E-9-1-1 mega centers.”
                    9-1-1 Magazine, April 2005
                          One Texas city
                          reported it cost
                          $88,000 for the
Selecting the wrong    recruitment, testing,
person can be very
                        selection, training,
                         and probationary
                      supervision of a single
   You can reduce turnover
        using CritiCall
• Research indicates that 80% of newly
  hired telecommunicators who leave
  before finishing probation leave
  because they had inadequate job-
  related knowledge, skills, and abilities
• CritiCall measures important
  knowledge, skills, and abilities needed
  to be a successful employee prior to
A comment from a satisfied CritiCall user…

 •“In 2000, before we started using CritiCall, we successfully
 trained and retained only 15% of our new hires. In mid 2001
 we started using CritiCall and our retention rate rose to 54%.
 In 2002 we did even better, and retained 86% of our new
 hires. And, believe it or not, in 2003 we had a 100%
 retention rate. We have a lower number of new hires in 2003
 due to the successes of the previous year, but for an agency
 that employs 60 plus dispatchers we’ll stand behind our record
 anytime. CritiCall was definitely not the only change we
 made to our hiring and training practices, but I consider it
 to be one of the most integral parts. Thanks again for a great
 product and feel free to call on me anytime!”
          •Susan Koch, Training Coordinator, Washington County 911, OR

       We will gladly provide references upon request!
       CritiCall’s System Administrator Program

                        JUST CHOOSE & CLICK

                             CritiCall screen-shot

 With just the click of the
mouse, you can access all of
 CritiCall’s many features!
    CritiCall’s built-in Test
 Creation Wizard makes it a
  snap to choose those test
modules that are appropriate
for the job as it exists in your
               Easy to Customize

                          You can easily
                         customize many
                         areas of CritiCall

                         CritiCall screen-shot

It’s a snap to customize the
test administration features
                     CritiCall screen-shot

                               APPLICANTS JUST
                               SIGN ON AND GO!

  CritiCall is self-administering
 and self-scoring! The applicant
just signs on and takes the test.
             Re-Testing is
             Safe and Easy
• There are three versions of every
  CritiCall test module
• CritiCall automatically administers
  a different version of the test each
  time an applicant takes the test
  – Applicants who re-test are never given
    the same test two times in a row!
         CritiCall has tests that
         measure the ability to…
• Quickly & accurately enter data copied
  from a page and/or heard on a headset
• Make decisions and perform more than
  one task at a time (multi-tasking)
• Compare / Contrast data
• Listen to calls and summarize or answer
  questions about the calls
• Use information from an alphabetized list
• Prioritize
• Plus…
       CritiCall also has tests that
        measure the ability to…
•   Read maps and understand directions
•   Determine most likely events
•   Read and comprehend written text
•   Accurately spell easily-confused words
    – e.g., “The doctor has lots of patience” vs.
      “The doctor has lots of patients.”
• Identify clearly-written phrases
• Perform job-related Math
• and more…!
Another comment from a satisfied CritiCall user…

 “Our agency uses the CritiCall program as a pre-
 hire testing format and it has enabled us to find and
 hire the most qualified applicants. Being able to
 hire the most qualified individuals for the dispatch
 center has allowed us to spend our training budget
 more wisely. I would recommend the use of
 CritiCall to other agencies looking for pre-hire
 testing formats.”
                                                   Cynthia L. Geiger
            Training Coordinator, Berks County Communications Center

       We will gladly provide references upon request!
       You can also develop &
     administer your own test
   questions for Promotion or
Training Testing with CritiCall
                                 CritiCall screen-shot

  CritiCall’s Validation Wizard feature
    automatically guides your agency
     through a basic content-related
validation study of the job-relatedness of
     CritiCall testing by asking your
experienced employees a series of simple
                    CritiCall Report

CritiCall uses the information from
 the Validation Wizard to create an
   extensive report, which can be
    presented as evidence of job-
relatedness and non-discrimination
       CritiCall Never
     Becomes Outdated
• CritiCall is constantly updated to
  meet the ever-changing needs of the
  Public Safety Communications
     Service and Support
 With every CritiCall system, for
  the first full year you receive
Complimentary software upgrades
Complimentary software updates
Unlimited toll-free telephone support
Another comment from a satisfied CritiCall user…
  •         “We couldn't be more impressed with the test. It simulates our
  work environment so closely and weeds out people who wouldn't be able
  to handle the our jobs. I love the fact that the stress factor is there,
  because that is what it's like to answer multiple phones, multiple officers
  on the radio, run tags, enter a call, and continue to our jobs. We have
  invited several surrounding agencies to come and see the test and if it is
  something that could help out in their centers.
  •We have been using it to test for about the last year and our turn-over
  rate is at 0% for the ones we hired using CritiCall. This has cut down the
  people we bring into our hiring process which saves us time, and saves
  our Detectives time on backgrounds. The hiring process is lengthy
  enough, we want to be sure the people we are spending the time on have
  an above average chance of making it in our field.
  •         Thank you so much for creating something that has positively
  affected our center. I would highly recommend CritiCall to anyone
  needing a new way to test.”
                                •Gale Pruett, Communications Supervisor,
                                          •Franklin Police Department, TN
         We will gladly provide references upon request!
• CritiCall’s consultants support the public-
  safety community by contributing
  articles to publications such as the
  National Journal of Emergency Dispatch,
  9-1-1 Magazine, Public Safety
  Communications (APCO), Emergency
  Number Professional (NENA), and other
  magazines and journals about personnel
  selection and other organizational issues
• CritiCall representatives present
  educational sessions at
  national/regional communications
  conferences such as APCO, NENA, and
  the National Academy of Emergency
  Dispatch (Navigator)
• CritiCall products and services are
  proudly exhibited at national and
  regional conferences
• CritiCall “User’s Group” meetings are
  held at the national public-safety
  telecommunication conferences
Another comment from a satisfied CritiCall user…

 “CritiCall covers each of these key areas for us and
 is a very realistic simulation of our dynamic
 environment, not to mention it requires very little to
 no time to administer and is very easy to implement.
 I just wanted to let you know how pleased we are
 with CritiCall. I will gladly share the word with
 others considering your product and you are
 welcome to add me to your reference list.”

                                                   Cindy Thomas
                    RESPONSE Services Center, Columbia, Maryland

       We will gladly provide references upon request!
   In Summary, CritiCall…
• Uses a combination of work-sample and
  other testing to measure computer-
  related and many other skills that are
  needed prior to the first day on the job
• Is virtually self-administering and self-
• Can lower turnover / save money
• Can decrease training & supervision time
• Is easily validated specifically for your
• Can be used to create your own tests
  Bona-fide public-safety
agencies can obtain a free
 demonstration version of
   CritiCall to review by
              Did you know…?

CritiCall also
offers optional
tailored for
dispatcher and
                  Thank you!
        Please call us at 800-999-0438
             for more information

 Pre-Employment Testing
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