SAMPLE JOB DESCRIPTIONS Note: The job descriptions below have been provided by Grace Hill Members. Grace Hill suggests always including the following when posting available positions: Job description including the # of units and location; Education, experience, skills and/or certification required; Compensation including benefits package; and Background checks/drug testing policies. Maintenance Supervisor Sample 1: The Maintenance Supervisor is responsible for ensuring that the physical aspects of the community meet the company’s established standards for safety, appearance and operation within the budgeted financial goals. Responsibilities include: Managing the inventory of “ready” apartments to support the community’s marketing and leasing efforts, scheduling contractors or assist in completing the turn process, and inspecting ready apartments for move-in quality. The Maintenance Supervisor is responsible for complying with the company’s and the community’s operating and safety policies and procedures and adhering to federal, state and local laws pertaining to the operation of the community. This position is also responsible for complying with all state federal and/or local laws relating to Fair Housing. Must be organized, have a mechanical background, HVAC Type I and II certification and positive resident relations. Maintenance Technician Sample 1: The Maintenance Technician is responsible for assisting the Maintenance Supervisor in completing tasks that ensure the community meets safety, appearance and operational standards established by the company. Responsibilities include: Responding quickly and courteously to resident requests for maintenance service, troubleshooting the source difficulty and taking appropriate action to repair and/or restoring service within the quality and time standards established for the community. The Maintenance Technician is responsible for complying with the company’s and the community’s operating and safety policies and procedures and for adhering to federal, state and local laws pertaining to the operation of the community and Fair Housing. Sample 2: Job Description: The Maintenance Technician is responsible for assisting the Property Manager and Maintenance Supervisor in all areas. Specific duties will be assigned under the direct supervision of the Maintenance Supervisor. General areas of responsibility are: Assisting in the achievement of the community’s annual budget plan On-site maintenance functions Physical condition of the community Upholding all company policies, goals and values Essential Activities: Assist the Maintenance Supervisor and/or perform assigned maintenance tasks in a timely manner Make available apartments ready for move-in Report any maintenance problems to the supervisor Assist supervisor in controlling expenses Participate in an ongoing community maintenance and improvement plan Follow-up on service requests to assure the highest quality customer satisfaction, and all other duties as may be assigned Qualifications: Strong commitment to company goals and values Perform the tasks assigned in an orderly and timely manner Friendly and positive attitude Good communicator and listener Possess and continually improve the technical skills necessary to perform assigned maintenance Possess and continually improve technical skills in all areas of property maintenance Be committed to the success of each associate as a member of the team Customer Service oriented General knowledge of all aspects of maintenance repair and service Previous maintenance experience, prefer some prior apartment maintenance experience Education: High School graduate; technical school preferred but not required HVAC Certification Sample 3: Job Description: The Maintenance Technician is responsible for safely maintaining the physical condition and appearance of the community. He or she should be able to diagnose problems and make minor repairs in the following areas: electrical systems, plumbing, appliances, flooring, carpentry, heating and air systems. Maintenance Technicians are also expected to be knowledgeable and skilled in the safe use of hand tools and small power tools. HVAC certification is a plus. Some early evening, weekend, and on-call shifts will be required. Qualifications: Experience repairing and or maintaining the majority of the following: air conditioning, appliances, electrical systems, plumbing, pools, and painting/drywall repair. Drug test, criminal background check and reliable transportation required. Groundskeeper Sample 1: The Groundskeeper is responsible for the overall cleanliness and curb appeal of the community including the grounds, amenities, building exteriors and leasing office, parking lots and other common areas of the community. The Groundskeeper may also assist in the preparation of vacant apartments for move-in by new residents, and in completing resident requests for service as directed by the Maintenance Supervisor. Responsibilities include: Maintaining the cleanliness and appearance of the community in line with the established standards including the grounds, building exteriors, breezeways, leasing office, pools, amenities and other common areas. The Groundskeeper is responsible for complying with the company’s and community’s operating and safety policies and procedures and for adhering to federal state and local laws pertaining to the operation of the community. This position is also responsible for complying with all state, federal and/or local laws relating to Fair Housing. A team player with a positive attitude is a must. Sample 2: Job Description: The Groundskeeper is responsible for maintaining the community’s appearance by removing litter, keeping common areas such as the pool, laundry rooms, mail rooms, dumpsters and recreation areas free of debris, and performing “refuse removal” duties of vacated apartments. Must have the ability to safely operate small hand tools and mechanical equipment. Qualifications: The willingness to deliver excellent customer service as an important part of the community team providing a high quality living environment. Drug test, criminal background check and reliable transportation required. Leasing Consultant Sample 1: The Leasing Consultant is responsible for all activities related to apartment rentals, move- ins and lease renewals, including generating and handling traffic, leasing apartments, qualifying prospects, preparing lease documentation and completing move-in procedures in accordance with the company’s and the community’s established policies and procedures. Leasing Consultants provide high quality resident service and convey resident service requests to the Maintenance Supervisor and other service associates. Responsibilities include: Assisting the Property Manager in gathering and compiling current market and economic information and preparing competitive and market analysis and market trends, handling telephone and on-site traffic, showing “ready” apartments, closing the lease, qualifying prospects, completing all related paperwork and activities to ensure a timely move-in. This position is also responsible for complying with all state, federal and/or local laws relating to Fair Housing. Sample 2: Job Description: The Leasing Consultant is responsible for being a primary contact for residents and prospective residents by leasing apartments, coordinating resident activities and building and maintaining resident relations. A strong background in customer service is extremely helpful, as is experience in sales although individuals with an excellent attitude and willingness to learn will be given consideration. Some weekend and early evening shifts are required. Qualifications: High School diploma required, college degree ideal. Experience in customer service and sales preferred. Computer literacy in MS Word, e-mail and a familiarity with the Internet required. Experience with company specific computer program is a plus. Drug test, criminal background check and reliable transportation required. Sample 3: Company Name is looking for a dynamic individual to assist us in the marketing, leasing and administrative efforts of our community. Qualifications: At least 6 months leasing experience in the apartment industry Excellent leasing/marketing skills Positive, “can-do” attitude, professionalism and a high level of enthusiasm Strong customer service skills Proficient in converting phone calls to appointments Exhibit strong demonstration and closing skills Thorough organizational and administrative abilities Thorough knowledge of Fair Housing laws Assistant Manager Sample 1: Job Description: The Assistant Manager fully supports the Property Manager in al functions, and is a training ground for promotion into property management. Assistant Managers are responsible for a significant portion of the on-site accounting functions, as well as leasing apartments. This position also fills the role of the person-in-charge when the primary manager is not present. Some weekend and early evening shifts will be required. Qualifications: Some experience working in property management required, and the following skills are preferred: accounting, sales, customer service, strong computer literacy (familiarity with Excel, MS Word, e-mail and the Internet). Company specific computer program is strongly preferred. Minimum high school diploma or GED is mandatory as well as sales and marketing skills. Drug test, criminal background check and reliable transportation required. Property Manager Sample 1: Job Description: The Property Manager is responsible for the day-to-day operations of the community overseeing and enhancing the value of the property, employing and developing the staff and maintaining positive resident relations. He or she must have excellent working knowledge of company specific computer program. Candidates should be very organized and strong in budget control, team building/motivation, marketing, resident retention and resident relations. Must be a team player and able to manage multiple tasks concurrently. Qualifications: Minimum of 3 years experience in property management. College degree preferred. Professional designation (CAM, ARM, CPM, etc.) helpful. Sample 2: Responsibilities: The property manager is responsible for the day-to-day business of running an apartment community, overseeing and enhancing its financial growth, employment and development of staff, and maintaining positive resident relations. Flexibility and strong interpersonal skills are required. Qualifications: High school diploma or equivalent required. 3-5 years experience as an Apartment Property Manager requested. New Construction or Section 8 experience preferred. Good communication skills, general working knowledge of computers and computer programs (MS Word, MS Excel, AMSI) a must. Must also possess leadership, motivation, and team building skills. Sample 3: Responsibilities: The Property Manager is responsible for maximizing the long-term operating performance of his or her community. Effective personnel management and development, a thorough understanding of the competitive market and high standards for customer service, maintaining the physical condition of the property, and operating procedures are essential. Some weekend and early evening shifts will be required. Qualifications: Qualified candidates will have at least two years of property management experience, and possess the following skills: Finance; Personnel; Customer service; Strong computer literacy (familiarity with Excel, e-mail, MS Word, and the Internet); Company specific computer program is strongly preferred. Drug test, criminal background check and reliable transportation required. Sample 4: Dynamic professional needed for management of a multi-family community. Responsibilities include marketing, leasing, team motivation, budgeting, cash management and strong resident relations. Minimum 2 years property management experience and High School diploma or equivalent required. Must be a team motivator with a proven track record of supervision of multiple employees. Company specific computer program experience a plus. Multi-site Manager Sample 1: Job Description: Assume management of blank units in the location area. Some overnight travel required. Qualifications: Minimum of five years multi-site experience Strong marketing and leasing background Ability to analyze financial statements and make necessary operating adjustments to improve the revenue stream and cost efficiencies Positive, supportive and motivational leader Ability to balance staffing maintenance, new construction, rehab projects and resident relations Proactive and detailed work habits Top level work ethic Excellent verbal and written communication skills Stable work history with a proven track record of accomplishment Education: College degree preferred. Professional designation (ARM, CAPS, CPM, etc.) is helpful but not required. Marketing Director Sample 1: Job Description: The Marketing Director is responsible for the development and implementation of marketing, pricing and concession programs for a portfolio of apartment communities. Marketing Directors develop strategic sales and marketing objectives, establish sales territories and quotas, manage budgets and evaluate sales performance. This position also manages and develops marketing programs and materials such as advertising, event support and online promotions. Qualifications: Requires a bachelor's degree with at least 3-5 years of sales and marketing experience. Must be familiar with apartment industry, business models and technologies. Relies on experience and judgment to plan and accomplish goals. Drug test, criminal background check and reliable transportation required. Training Director Sample 1: Job Description: Responsible for the execution of the company's training function which encompasses developing, planning, organizing, controlling, implementing and facilitating the training throughout the company. Design, plan, conduct and implement corporate training programs, policies and procedures. Create and distribute training schedule, and establish priorities tied to strategic organizational needs and plans for the defined area. Conduct regular needs analyses based on various evaluation techniques such as shopping evaluation, internal needs assessments and the like, to determine training needs and priorities. Develop methods to transfer information and techniques from the training sessions to actual on-the-job performance. Design implement, update and evaluate training programs and events. Organize, coordinate and ensure employee participation in area specific training sessions. Offer and coordinate customized training as requested by upper level management. Establish and monitor standards and control systems for implementing and evaluating training programs. Maintain training resource files and participant attendance records. Coordinate and implement transitional training for property takeovers and other training needs associated with the acquisition of properties. Serve as an ambassador and role model of the company (you're always in the spotlight)! Coordinate the shopping evaluation program, which includes scheduling evaluations, placing orders, analyzing results, distributing completed evaluations and communicating areas of concern. Implement or direct implementation of all policies and procedures as outlined in the procedures manual. Remain informed of trends in the apartment industry and in the training and development fields. Develop, implement and monitor company contests/awards. Coordinate the logistical planning and implementation of area meetings, awards banquets and corporate social programs. Perform and/or assist with special projects as needed by upper level management. Qualifications: 3+ years multifamily experience, with a minimum of 1 year in training. Proven track record of performance improvement through facilitation. Familiar with Federal, State and/or local Fair Housing laws. Exceptional background managing communities and motivating personnel. Computer literacy and familiarity a must. A wide degree of creativity and latitude is expected. Education: College degree preferred. Professional designation (ARM, CAPS, CPM, etc.) is helpful but not required.