Performance Management System of Self Managed Teams - Excel by stv46671


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									        A               B                        C                         D                           E                             F               G                         H

  2                                                  Greater Kansas City LISC
  3                                                    Performance Metric
  4                                                                                                        Metric Date

  5    CDC SAMPLE PERFORMANCE METRIC                                              Metric Year and Beginning Month
      10% Board Governance                                     NA
      10% Planning                                             NA
      10% Resource Development                                 NA
      20% Internal Management                                  NA
      15% Community Connection                                 NA
      35% Program Delivery                                     NA
             Overall Grade                                      NA
 13 Performance Metric:                                                                                                      revised 4/14/2005
        In October 2002, the CD2000 performance metric was revised to clarify CDC best practices and to create a development tool for CDCs
    in building organizational capacity and strengthening results in Kansas City neighborhoods. The metric measures six performance areas
    of relative weights: Board Governance (10%), Strategic Planning (10%), Resource Development (10%), Internal Management (20%),
    Community Connection (15%), and Program Delivery (35%). Although the metric describes a broad scope of CDC activity, it is not all
    inclusive. In instances when the metric does not adequately capture a CDC's community development programs and activities, CD2000
    will work individually with the CDC to evaluate performance. CDCs have the right to appeal the metric performance assessment score
 14 upon which the CD2000 investment tier is based.
        Each performance area is broken down into components. Each component has a relative weight between 1 and 4 based upon its
    importance. If the CDC is ranked as "Excelling" in one of these components, this corresponds to an "A" grade. If the CDC is ranked as
    Advancing in one of these components, this corresponds to an "B" grade, and so on. Attributes associated with a lower level are implied                                NOTES
 15 in higher levels. Investment tiers are based on Excelling, Advancing, Operational and Developing performance levels.
 16                                                           download a copy from
 17                                                                                                                                     Grade
                                                                                                                                                          Last year's grade:
      10%                                               Board Governance                                                                             NA
 19 Weight                           Developing                 Operational                Advancing                     Excelling
      4    Neighborhood              Board members consist      Board members consist      Board members consist         Board members consist            Last year's grade:
           Representation            of 25% neighborhood/       of at least 38%            of at least 51%               of at least 51%
                                     core city/target area      neighborhood/core          neighborhood/core             neighborhood/core
                                     residents or               city/target area           city/target area              city/target area
                                     stakeholders.              residents or               residents or                  residents or
                                                                stakeholders with at       stakeholders with at          stakeholders with at
                                                                least 1 resident leader    least 2 resident leaders.     least 3 resident leaders.
 20                                                             active in their
        4    Participation Level     It is difficult to achieve neighborhood.50%
                                                                A quorum or                A quorum or 65%               A quorum or 75%                  Last year's grade:
                                     a quorum, as defined       (whichever is higher) is   (whichever is higher) is      (whichever is higher) is
                                     by the organization and generally achieved at         generally achieved at         generally achieved at
                                     a committee structure is full board and               full board and                full board and
                                     yet to be formed, such     committee meetings.        committee meetings.           committee meetings.
                                     as Development and
 21                                  committees.

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        A              B                        C                        D                            E                          F             G                        H
        4    Committee Structure     The board operates as a The board creates a         Committees                  Committees' written           Last year's grade:
             and Board Staff         whole, without a formal formal committee            demonstrate major           functions cover all
             Relations               committee structure.    structure and               functions are covered       areas of core business
                                                             committees have             such as core business,      and have clear lines of
                                                             written functions.          Finance, Executive and      authority to the full
                                                             Committee reports are       Nominating.                 board.
                                                             primarily verbal. The       Committee chairs give
                                                             Executive Director          written reports and
                                                             primarily staffs            bring
                                                             committees.                 recommendations to
                                                                                         the full board for
                                                                                         discussion and vote.
                                                                                         Board and staff have a
                                                                                         cooperative relationship,
                                                                                         with both ED and other
                                                                                         staff members
 22                                                                                      engaged at the
        4    Education, Self         CDC begins to identify    CDC focuses on and        Board members               The board actively            Last year's grade:
             Assessment and          best practices and        provides regular          participate in board        participates in an
             Planning                opportunities for board   opportunities for         development provided        annual board retreat
                                     development and           board development.        both during education       and/or special planning
                                     researches available      The board conducts a      sessions at board           session to reflect on
                                     self assessment tools.    self assessment           meetings and in outside     where they have been
                                                               survey at least every     trainings. The board's      and rethink where they
                                                               other year to measure     self assessment             are going. The board's
                                                               board performance and     survey reflects             self assessment survey
                                                               member satisfaction       improvement in              is conducted annually
                                                               with board service.       performance and board       and reflects marked
                                                                                         member satisfaction.        improvement in
                                                                                                                     performance and board
 23                                                                                                                  member satisfaction.
        3    Diversity and Expertise Board researches          Board members are         At least 4 to 6 board       Board members also            Last year's grade:
                                     assessment tools for      diverse, racially and     members have diverse        include civic
                                     determining board gaps    economically, by          expertise in financial,     leadership who are able
                                     in diversity and          gender and age (with      legal, real estate          to provide access to
                                     expertise.                more than 1               development, business,      other sectors.
                                                               representative from       asset management,
                                                               each group). At least 1   government and other
                                                               board member has          areas of core CDC
                                                               financial expertise and   business. At least 2
                                                               1 member has expertise    members have
                                                               in the CDC's core         financial expertise.
                                                               business, e.g., housing   Some members bring
                                                               or commercial             strategic relationships
 24                                                            development.              with other organizations.

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        A                B                        C                        D                        E                           F               G                        H
        3    ED Evaluation and       The board's               The board evaluates      The board's annual         Board deliberates and            Last year's grade:
             Policy vs. Operations   performance               the Executive            Executive Director         actively participates in
             Focus                   evaluation of             Director's performance   performance evaluation     policy formulation,
                                     Executive Director is     each year, with a        includes performance       planning, financial
                                     tacit rather than a       written evaluation.      against strategic          oversight, fund
                                     formal procedure. The     The board tends to       planning targets. The      development, executive
                                     board volunteers to       focus its deliberation onboard provides ongoing     performance oversight,
                                     assist the CDC in         CDC operations.          constructive feedback to   board development and
                                     operations, which are                              the ED. The board          forging strategic
                                     understaffed.                                      begins to engage in        partnerships rather
                                                                                        more oversight roles       than operations.
                                                                                        such as fund
                                                                                        development, financial
                                                                                        oversight and planning,
 25                                                                                     rather than operations.
        2    New Member              Board roster renews       Board roster reflects    Board vacancies are        The board mentors as             Last year's grade:
             Recruitment,            memberships in spite      adherence to bylaws in filled in a timely           well as educates new
             Orientation and         of term limits in CDC's   member rotation and      manner. The board          members, using
             Succession Planning     by-laws. The              term limits but there is recruits new members to    several methods to
                                     recruitment process       delay in filling         meet organizational        ensure they are active
                                     tends to focus on         vacancies. The           needs and educates         and knowledgeable
                                     potential members         recruitment and          using orientation          members. The board
                                     available rather than     nominating process       materials.                 has a plan for rotation of
                                     analysis of               reflects careful                                    leadership and plans
                                     organizational needs.     analysis of                                         for leadership
                                                               organizational needs.                               succession.
                                                                                                                   Committees are used
                                                                                                                   as a leadership
                                                                                                                   succession tool for the
                                                                                                                   full board, with chairs
                                                                                                                   often moving into
 26                                                                                                                elected board leadership

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        A               B                       C                         D                          E                         F                 G                          H
 27                                                                                                                                            Grade
                                                                                                                                                       Last year's grade:
      10%                                                        Planning                                                                      NA
 29 Weight                           Developing               Operational                 Advancing             Excelling
      4    Strategic Plan            CDC has a written        CDC has a current                                 CDC's strategic plan is
                                                                                          CDC's strategic plan is                                      Last year's grade:
                                     operating plan for the   outcomes strategic          updated with          updated with
                                     year. CDC begins to      plan that assesses the      community input       neighborhood data
                                     design ways to obtain    strengths and needs of      annually. CDC places  trends analysis
                                     community input and      the neighborhood            highest priority on   annually. CDC is highly
                                     feedback in strategic    served as well as CDC       projects and programs strategic reflected in
                                     planning.                capacity issues. CDC                              projects and programs
                                                                                          that have the ability to
                                                              regularly obtains           maximize the          clustered to achieve a
                                                              community input and         organization’s impact clear impact on the
                                                              feedback in the strategic   on neighborhood healthneighborhood and its
 30                                                           planning process.           and market conditions.conditions.
        3    Mission and         CDC's mission and            CDC's mission, vision,      CDC's mission is      CDC's mission, vision,                 Last year's grade:
             Neighborhood Change vision are articulated.      values and strategies                             values and strategies
                                                                                          realistic, operational,
             Results             CDC operates                 are clearly articulated.    understandable and    are reexamined,
                                 programs consistent          CDC operates and            provides a basis for  renewed or refined
                                 with its mission.            develops new                development of        every two to three
                                                              programs true to its        performance targets and
                                                                                                                years. CDC's strategic
                                                              mission. Board minutes      interim milestones.   outcomes are clearly
                                                              reflect the board           Performance targets   focused on long term
                                                              directly tracks the         clearly reflect the   neighborhood change
                                                              strategic plan's            CDC's mission and     and track both
                                                              performance.                begin to identify bothneighborhood and
                                                                                          neighborhood level    CDC outcomes. CDC's
                                                                                          and CDC outcomes.     programs achieve
                                                                                                                outcomes that promote
 31                                                                                                             neighborhood health.
        3    Strategic Partnerships CDC identifies the        There is evidence of     Partnership is formed    Partnership achieves                   Last year's grade:
                                    stakeholders in target    informal strategic       with a Memorandum of results which exceed
                                    areas as potential        alliances and/or         Understanding that       original plan and new
                                    partners and invites      partnerships with other establishes a formal      projects are undertaken.
                                    them to CDC events        nonprofits and           framework for strategy,   Partnership tracks and
                                    and activities.           stakeholders, to         structure, results, &    measures impact of
                                                              advance a long term      roles, and determines    initiative and activities to
                                                              vision of the community. work, outcomes &         achieve identified
                                                                CDC activities are     measurements. CDC        outputs and outcomes.
                                                              engaged by a widening staff either facilitate or  CDC forms multiple
                                                              circle of stakeholders. participate in alliances  formal partnerships,
                                                                                       and coalitions on issues resulting in a
                                                                                       of interest to their     comprehensive
                                                                                       constituency which       community
                                                                                       result in additional or  development strategy.
                                                                                       improved resources
                                                                                       and programs that
                                                                                       demonstrate positive
 32                                                                                    community change.

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        A              B                      C                         D                        E                          F                G                          H
 33                                                                                                                                        Grade
                                                                                                                                                   Last year's grade:
      10%                                         Resource Development                                                                     NA
 35 Weight                         Developing               Operational                Advancing                 Excelling
      4    Diversity of Income     CDC is reliant on a      CDC begins to              CDC relies on no more     CDC relies on no more             Last year's grade:
           Sources                 primary source of        diversify its funding      than 60% of its           than 50% of its
                                   income.                  base, increasing           operating budget from     operating budget from
                                                            charitable donations and   any single source.        any single source.
 36                                                         earned income.
        4    Fund Development      Fund development is      Fund development is     CDC has a fund               CDC has staff who                 Last year's grade:
             Plan Implementation   primarily done by the    primarily done by the   development plan that        assist the Executive in
                                   Executive Director.      Executive Director and  it monitors to gauge         preparing grant
                                                            one to two board        results. Board takes         proposals on a schedule
                                                            members.                responsibility for raising   according to the fund
                                                                                    the targeted funding,        development plan.
                                                                                    with members active in
                                                                                    events, calling on
                                                                                    donors, or other
 37                                                                                 engagement.
        3    Days Cash Reserves    CDC has few day's        CDC has at least 30     CDC has at least 60          CDC has at least 90               Last year's grade:
 38                                cash reserves.           day's cash reserves.    day's cash reserves.         day's cash reserves.
        2    Funder Reports        Funder reports tend to   Funder reports are not  Funder reports are not       Funder reports are                Last year's grade:

 39                                be over 90 days late.    more than 60 days late. more than 15 days late.      consistently on time.
        2    Stewardship and       CDC begins to develop CDC has a few basic           CDC shows active          CDC's expanding                   Last year's grade:
             Communication         basic materials for fund materials to make its      stewardship methods,      donor base reflects
                                   raising.                 case such as a             regular and               active stewardship and
                                                            brochure, newsletter or    individualized            communication.
                                                            website.                   communication, to
                                                                                       cultivate continued
                                                                                       funding with donors.
                                                                                       CDC has an array of
                                                                                       materials and methods
                                                                                       to make the case for
 40                                                                                    funding to its

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        A               B                       C                         D                         E                         F                G                          H
 41                                                                                                                                          Grade
                                                                                                                                                     Last year's grade:
      20%                                            Internal Management                                                                     NA
 43 Weight                           Developing               Operational               Advancing                 Excelling
 44 10%                                                     Financial Management                                                                     Last year's grade:
        4    Accounting System       CDC has a cash           CDC has an accrual        CDC has established an   CDC has an accrual                  Last year's grade:
                                     accounting system.       based accounting          accrual based, cost      based, cost centered,
                                                              system.                   centered, integrated     integrated accounting
                                                                                        accounting system        system based on GAAP
                                                                                        based on GAAP            principles, fully
                                                                                        principles.              operational for all CDC
                                                                                                                 entities and highly
 45                                                                                                              efficient.
        4    Audit                   There is a financial      Clean audits are        Clean audits are          Clean audits are                    Last year's grade:
                                     review but not a formal produced within 9         produced within 6         produced within 4
                                     audit.                    months of fiscal year-  months of fiscal year-    months of fiscal year-
                                                               end. Compliance         end. Compliance           end. CDC's
                                                               reporting, such as IRS reporting, such as IRS management letters
                                                               Form 990, is generally Form 990, is timely and reflect no critical
                                                               timely and reflects     reflects accurate filing. issues.
                                                               accurate filing.        CDC audits meet
                                                               Treasurer and Exec      industry accepted
                                                               Committee meet with     standards. Audit
                                                               auditor annually.       management letters
                                                                                       show fewer issues
                                                                                       raised each year,
                                                                                       reflecting corrective
                                                                                       action in the financial
 46                                                                                    management system.
        4    Financial Reports and   The board approves an Board approves an           Board reviews financial Finance packages for                  Last year's grade:
             Annual Budget           annual budget, often      annual budget that is   reports at monthly board board, finance
                                     completed into the fiscal used to manage the      meetings including        committee and external
                                     year. The board and       organization. The board balance sheet, income     partners reflect
                                     staff are learning how    reviews the             statement, budget to      appropriate level of
                                     to use the budget as a    organization's          actual, and cash flow     detail, easily read and
                                     management tool.          financials including    projection. Profit and    understood. At least
                                                               balance sheet and       loss are clearly          one half of board
                                                               income statement on a reported for each CDC members indicate they
                                                               monthly basis at each   entity (including         understand the financial
                                                               meeting.                subsidiaries), project    reports.
 47                                                                                    and function.
        2    Internal Controls and   Some internal controls Internal controls are      Written financial         Written financial            B+     Last year's grade:
             Written Financial       are in place and the      fully in place, with    policies are in place.    policies and
             Policies                CDC is becoming           segregation of duties                             procedures are in
                                     familiar with standard    between board                                     place. Internal controls,
                                     accounting practice.      members and staff.                                financial system
                                                                                                                 operations and
                                                                                                                 organizational financial
                                                                                                                 policies are described in
                                                                                                                 detail, ensuring new
                                                                                                                 staff can be easily
                                                                                                                 trained from detailed
 48                                                                                                              procedures.

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       A               B                 C                          D                          E                            F              G                         H
 49   10%                                         Organizational Management                                                                NA   Last year's grade:
        4    Management and   CDC has basic              CDC has appropriate       CDC management              CDC board and staff              Last year's grade:
             Teamwork         management in place        organizational            actively and adeptly        form highly effective
                              and begins to form a       structure, with           manages staff and           teams, separately and
                              teamwork approach.         delegation of program     workload issues,            jointly, as evidenced by
                              CDC staff are              responsibility to         continuously assessing      CDC programs and
                              developing job skills.     managers. CDC has         program effectiveness       neighborhood impact.
                                                         current personnel         and efficiency, making      Staff contributions are
                                                         policies and              appropriate                 sought as part of the
                                                         procedures, with          adjustments.                CDC's continuous
                                                         individual staff job      Personnel policies and      improvement and
                                                         descriptions and          procedures are up-to-       learning, e.g., CDC
                                                         performance               date and CDC staff          Executive Director and
                                                         evaluations. Regular      understand the              Senior Staff
                                                         staff meetings and        policies. CDC staff are     performance
                                                         individual staff          highly effective and        evaluations include
                                                         conferences are held.     skilled in individual job   feedback from
                                                         CDC staff are skilled     assignments and as a        stakeholders and
                                                                                   team, reflected in both     subordinates at least
                                                         and effective in
                                                                                   management and line         every other year.
                                                         individual job
                                                         assignments, as           staff performance
                                                         demonstrated in           evaluations. Teamwork
 50                                                      performance               is promoted with annual
        4    Professional     CDC researches             CDC demonstrates it       CDC staff are               CDC staff tend to                Last year's grade:
             Development      recruitment and            has a strong, talented,   rewarded with public        demonstrate senior
                              professional               and diverse workforce     recognition for             level expertise as a
                              development models         evidenced by effective    achievement and             result of excellent staff
                              to increase staff          programs and              performance. CDC staff      development, coaching
                              expertise and to recruit   operations. CDC staff     performance                 and retention by CDC
                              and retain an ethnically   professional growth is    evaluations are tied to     management.
                              diverse staff. CDC staff   supported and staff are   the strategic plan's
                              professional growth is     coached.                  achievement.
 51                           self-initiated.
        2    MIS System       CDC begins to develop      CDC has basic             CDC management              CDC's management                 Last year's grade:
                              and build its              management                information systems and     information systems,
                              management                 information system        filing systems are highly   filing systems and use
                              information and filing     and filing systems in     reliable. CDC uses          of advanced technology
                              systems.                   place.                    technology effectively      demonstrate the CDC's
                                                                                   and is guided by written    outstanding efficiency,
                                                                                   technology policies.        reliability and
                                                                                                               innovation in the use
 52                                                                                                            of technology.

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        A                      B                       C                           D                           E                           F              G                          H
 53                                                                                                                                                     Grade
                                                                                                                                                                Last year's grade:
      15%                                                  Community Connection                                                                         NA
                     Community             Community connections program delivery is defined below, showing a range of CDC approaches including
                     Connections Program   neighborhood capacity building, block organizing, resident leadership training, and specialized education to
 55                  Delivery:             neighborhood residents.
                     Community             CDC obtains community resident input and engagement in its work.
                     Engagement and

 56                  Communication
 57                  Advocacy              CDC acts as an advocate for the neighborhood and the community development industry.
                     Neighborhood          CDC engages in capacity building of neighborhood associations in the CDC's community and economic
                     Association and       development target area. CDC also engages, directly or through referrals, in leadership capacity building of
 58                  Leadership Capacity   neighborhood residents, as documented by CDC with LISC.
                     Block Capacity        CDC engages in capacity building of neighborhood blocks.
 59                  Building:
                     Education:            CDC provides community education for residents such as homebuyer education, financial literacy or other
 60                                        specialized programming.
                                           CDC will be graded on required components and can choose to be graded on one or more
 61                                        optional components.

 62 Weight                                 Developing                  Operational                 Advancing                   Excelling
      4    Community                       CDC utilizes an active      CDC periodically            CDC obtains broad           CDC expands its circle           Last year's grade:
           Engagement and                  neighborhood                obtains community           based community             of community input
           Communication                   volunteer core to carry     feedback on its             feedback on its             and cooperation by
           (Required)                      out activities and CDC      programs and input on       programs and input for      recruiting new
                                           events are attended by      neighborhood assets         the strategic plan annual   community
                                           neighborhood residents.     and needs in                update. CDC creates         representation on
                                            The community is kept      development of the          communication               advisory or ad hoc
                                           well informed of CDC        strategic plan. CDC         exchange with               board committees.
                                           and neighborhood plans      communicates through        community stakeholders      CDC creates
                                           through CDC staff           regularly distributed       through such                communication
                                           reporting at                communications to           processes as listening      exchange with
                                           neighborhood                neighborhoods, public       sessions, study circles,    community stakeholders
                                           meetings.                   officials such as           task force groups, and      annually.
                                                                       newsletters, flyers, and    forums at least every 2
 63                                                                    forums.                     years.
        4            Neighborhood          CDC reports to              Stronger relationship is    CDC assists 50% of          CDC assists 100% of              Last year's grade:
                     Association and       neighborhood                formed between              neighborhoods and at        neighborhoods and at
                     Leadership Capacity   association(s) and          neighborhood(s) and         least 4 residents           least 6 residents
                     Building (Required)   begins building a           CDC in opinion of both      graduate from               graduate from
                                           positive working            parties. CDC assists at     leadership development      leadership development
                                           relationship, identifying   least 1 neighborhood        program(s).                 program(s).
                                           and referring residents     in target area with 1
                                           to leadership               event held, facilitates a
                                           development programs.       capacity building
                                                                       assessment and plan,
                                                                       and at least 2 residents
                                                                       graduate from
                                                                       leadership development
 64                                                                    program(s).

8/2/2011 10:15 AM                                                                                   page 8 of 12                                                    51865fa4-e9b9-45db-ad40-e6f56d382036.xls
        A              B                         C                          D                        E                         F              G                        H
        3    Advocacy (Required)    CDC identifies critical    CDC board and staff       CDC board and staff      CDC board and staff             Last year's grade:
                                    community                  locally advocate for      expand advocacy role     mentor community
                                    development needs,         policy issues through     to federal level issues  leaders and fellow CDCs
                                    gaps, issues and           letter writing and        through letter writing   on how to effectively
                                    identifies arenas for      personal meetings on      and personal meetings    advocate for change
                                    advocacy work.             behalf of the CDC,        as well as locally       and support. CDC
                                                               neighborhood(s), or       testify on behalf of the board and staff are
                                                               community development     CDC, neighborhood(s),    active leaders in the
                                                               industry.                 or community             industry, e.g., attending
                                                                                         development industry.    and speaking at local,
                                                                                                                  state and national
 65                                                                                                               conferences, forums
        0    Block Capacity         10 block contacts or       At least 8 blocks         At least 10 new blocks and blocks
                                                                                                                  At least 15                     Last year's grade:
             Building (Optional)    CDC attends block          organized with plans      organized. 7 blocks      organized; existing
             Use 3 or 0 as weight   events.                    and signed petitions      achieve 50% of goals; blocks
                                                               (51% of occupied          5 blocks sustain         upgrade/establish new
                                                               residences on block). 4   progress & achieve long- goals and majority
                                                               blocks achieve 50% of     term goal.               (51%) of existing
                                                               goals.                                             organized blocks
 66                                                                                                               sustain progress.
        0    Education (Optional)   Program planned with       Measure results           Tracking indicates       Tracking indicates              Last year's grade:
             Use 3 or 0 as weight   target number of           through tracking of       positive results with    positive outcomes of
                                    participants; discussion   participants.             50% of first year        66% of graduates.
                                    on partnership                                       graduates. 15%           20% growth is
                                    progresses.                                          growth over previous     achieved over
                                                                                         year is achieved &       previous year &
                                                                                         progress is seen on      progress is seen on
                                                                                         other measurable         other measurable
 67                                                                                      outcomes.                outcomes.

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              A                         B                        C                         D                          E                           F               G                           H
                                                                                                                                                                         Last year's grade:
       35%                                                                Program Delivery                                                                      NA
 70    20.0%                                                                   Physical Production                                                               NA      Last year's grade:

 71                          Physical Production:    The definitions below define a range of CDC physical production and "other" community development activity.
                             Lending:                CDC makes a mortgage loan to an individual for the purchase of a new or rehabbed home; or CDC makes a
                                                     mortgage loan to an individual for the rehab of an owner-occupied unit, or CDC is an NRC affiliate and
 72                                                  processes loan application through that affiliate.
                             Minor Home Repair:      CDC provides funding and/or technical assistance for the repair of a home. Cost of repairs are over $1,000 in
 73                                                  actual home-owner grant or loan or in-kind services by the CDC.
                             Housing - New:          CDC owns and develops a lot or purchases a fully developed lot and contracts for a new home to be

 74                                                  constructed on the site, and the home is sold and closed.
                             Housing - Rehab:        CDC purchases a home and provides substantial rehab... over $15,000 and over 40% of acquisition costs and
 75                                                  the home is sold and closed.
 76                          Multi-family housing:   Substantial rehab or new construction of project with 4 or more units.
 77                          Commercial:             Substantial rehab or new construction of a project, including the following:
                                                     Day Care Center, Health Care Facility, Retail Operation, Warehouse, Office Building, Community Center,
                                                     Charter School, Industrial/Manufacturing, or Subdivision Residential Lot Development (Subdivision
                                                     development is different from new housing in that the CDC develops lots with the intent to sell them to builders.
                                                      If the CDC also contracts for the home construction, as is most typical, this would be captured in new housing
 78                                                  development.)
                             Other:                  Economic Development in the form of job creation will be weighed when this is a primary CDC community
                                                     development activity and will be negotiated individually with the CDC. Other CDC primary community
 79                                                  development activity not captured in this chart will also be negotiated individually with the CDC.
      Weight                                         For the below grade, the CDC can score a grade through achievements in certain components
 80                                                  without achievements in ALL components. The below line describes these levels.
 81                                                  Developmental:            Operational:               Advancing:                 Excelling:
                                                     1 Developing Level        2 Developing Level or      4 Developing Level or      4 Operational Level or
                                                                                 1 Operational Level         2 Operational Level       2 Advancing Level
 82                                                                                                       or      1 Advancing        or 1 Excelling
                             Lending                            20                       21 - 50             Not Eligible as 1 at      Not Eligible as 1 at              Last year's grade:
      components here have

 83                                                                                                            Advancing Level           Excelling Level
        All program area

                             Minor Home Repair                                          61 - 120             Not Eligible as 1 at      Not Eligible as 1 at
           equal weight

 84                                                          15 - 60                                           Advancing Level           Excelling Level
 85                          Housing (new & rehab)             2-5                        6 - 10                   11 to 20                  Over 20
 86                          Multi-Family Projects              1                           1                          1                         2
 87                          Multi-Family Units              4 to 36                    Over 36                    Over 75                  Over 125
 88                          Commercial Projects                1                       1 or over                  1 or over                  Over 1
 89                          Commercial Sq Ft              1,000-3,000                3,001-15,000              15,001-30,000            30,001 and over

8/2/2011 10:15 AM                                                                                          page 10 of 12                                                     51865fa4-e9b9-45db-ad40-e6f56d382036.xls
        A              B                      C                        D                        E                         F              G                        H
 90   5.0%                                  Physical Development Pipeline and Expertise                                                      Last year's grade:
        4    Pipeline and Staff   CDC pursues a real         Asset management        CDC manages              CDC staff are proficient       Last year's grade:
             Development Skills   estate transaction in      and market              development process      at development,
                                  partnership with others.   information is          with a pipeline          managing with ease
                                                             accurately captured     developed in the         multiple, financially
                                                             when developing a       strategic plan,          complex projects at
                                                             project.                reflecting community     once.
                                                                                     input and goals. CDC
                                                                                     has successfully
                                                                                     managed a tax credit
                                                                                     development with at
                                                                                     least 50% ownership
                                                                                     stake and collects
                                                                                     development fees. CDC
                                                                                     has been recognized
                                                                                     for its development
                                                                                     skills, for example,
                                                                                     receiving award
 91                                                                                  recognition.
        3    Project Management   CDC does not               CDC actively            CDC manages              CDC has                        Last year's grade:
                                  participate in             participates in         individual projects on   institutionalized its
                                  development process.       development process,    time and on budget,      development expertise.
                                                             selecting the           reporting to the board   Development capacity
                                                             development team and    each development's       and expertise is
                                                             financing package and   progress and budget to   shared among staff
                                                             overseeing project      actual financials.       and is therefore not
                                                             progress.                                        reliant on just one
 92                                                                                                           person.
        4    Community            CDC is not engaged in      CDC actively            The pipeline reflects    CDC has produced,          A   Last year's grade:
             Transformation       neighborhood real          advocates for           increased activity and   over time, a body of
                                  estate needs.              neighborhood real       skill by the CDC; the    work that is exemplary
                                                             estate needs.           CDC knows which          within the industry and
                                                                                     projects will work and   has considerably
                                                                                     which will not.          contributed to the
                                                                                                              transformation, beyond
                                                                                                              individual projects.
                                                                                                              CDC is sought for its
 93                                                                                                           development expertise.

8/2/2011 10:15 AM                                                                     page 11 of 12                                              51865fa4-e9b9-45db-ad40-e6f56d382036.xls
       A                    B                         C                          D                         E                           F              G                         H
 94   10%       0% if no Asset Mgmt                                  Asset Management                                                                 NA   Last year's grade:
                NOI                       Net Operating Income: Total Income less Operating Expenses (before reserves payments and debt payments).


                DCR                       Debt Coverage Ratio: Net Operating Income divided by required debt service. This is after reserve payments
 96                                       are added in. This is expected to be 1.15 or greater.
 97 Weight                                Developing                 Operational                Advancing                  Excelling
      4    Financial Performance          NOI is negative            NOI is positive            DCR of 1.10 or greater     DCR of 1.15 or greater          Last year's grade:
      4    Occupancy (Economic)           Occupancy is less than Occupancy is 84% - 87%         Occupancy is 88% - 92% Occupancy is 93% or                 Last year's grade:
 99                                       84%                                                                           greater
      3    Asset Mgmt Reporting,          Written board report   Written board report           Written board report    Written board report               Last year's grade:
           Board Reporting, and           includes occupancy.    includes occupancy,            also includes           also includes evictions,
           Board Functioning as                                  income statement               collections, tenant     turnover, and make
           verified in Quarterly                                 summary. Board                 receivables. Board is   ready info. Board's
           Board Reports to LISC                                 meetings discuss the           planning to             committee structure
                                                                 performance of tax             incorporate the Asset oversees Asset Mgmt
                                                                 credit properties. Asset       Mgmt function in its    and provides at least
                                                                 Management staff               committee structure     quarterly reports to
                                                                 meet regularly with            and has AM expertise.   the Board. CDC is
                                                                 Property Management.           CDC is planning for a   planning for Year 15
                                                                 ED or CFO reviews and          capital needs study or and capital need
                                                                 responds timely to             has in place. CDC has planning is current.
                                                                 financial reports of each      plans in place for non-
                                                                 property.                      performing properties
                                                                                                through property mgmt
100                                                                                             systems or refinancing.
        3       Tenant Files and          Files in poor              Files in fair condition.   CDC monitors tenant     CDC monitors tenant                Last year's grade:
                Compliance (NA for        condition. CDC is          CDC has taken classes      files and compliance    files and compliance
                non-NEF property)         learning compliance        and active in              and gets good           and gets excellent
                                    Use   issues and is taking       supervising property       performance reviews     performance reviews
                3 or 0 as weight          classes.                   management roles in        when files are audited. when files are audited.
101                                                                  compliance.
        3       Physical Property         Property is in fair        Property is in good       Property in good            Property is in excellent        Last year's grade:
                Characteristics           condition and make         condition but make        condition and make          condition and make
                                          ready and turnover         ready and turnover        ready and turnover          ready and turnover
                                          times unknown.             times not tracked         times are 15 and 20         times are 10 and 15
102                                                                                            days.                       days.
        3       Management of LP          Audit is delivered later   Audit is delivered within Audit is delivered within   Audit is delivered on           Last year's grade:
                Audit (NA for non-NEF     than 20 days of            20 days of February 28. 10 days of February 28.       time (Feb 28).
                property)                 February 28.
103                         Use 3 or 0
        3       as weight Timeliness
                Reporting                 Less than 70% on time      70%-79% on time for        80%-89% on time for        90%-100% on time for            Last year's grade:
                                          for Quarterly Reports,     Quarterly Reports,         Quarterly Reports,         Quarterly Reports,
                                          Budgets, and State         Budgets, and State         Budgets, and State         Budgets, and State
104                                       Certs.                     Certs.                     Certs.                     Certs.
        2       Accounts Payable          Accounts payable are       Accounts payable are       Accounts payable are       Accounts payable are            Last year's grade:
                                          greater than $1500 per     between $1000 and          between $400 and           less than $400 per unit.
105                                       unit.                      $1500 per unit.            $1000 per unit.

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