The compliance team continually monitors, researches and analyzes federal and state laws and court decisions that affect credit and collection professionals. Department staff interpret laws and court decisions and publicize pertinent information to ACA members and staff through various media, including ACA Online, association newsletters, Collector magazine, ACA News Link, Fastfax documents and e-mail compliance alerts.A compliance officer is on duty every business day to respond to e-mailed compliance questions from ACA members. Department staff members routinely answer questions about federal and state collection laws and regulations. In fact, the Compliance Department staff handles approximately 1,200 compliance inquiries from ACA members per quarter.The Compliance Department is also responsible for creating and updating ACAs vast library of Fastfax documents. ACAs Fastfax service gives members online access to hundreds of the association's compliance documents. Fastfax documents provide information about a variety of topics covering state and federal laws in the credit and collection industry.
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"In Compliance"Please download to view full document