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									Virtual Teaming Formal Report




          Prepared By:

         Team Four




          Amber Hamby

          Arthur Hicks

          Candy Hogue

          Dakotah Smith

          Tracie Tucker
Virtual Teaming Formal Report- Team 4
Virtual Teaming Formal Report-Team 4




               Prepared for:

    Professor Leeds and Professor Crisp

        Kennesaw State University

             BISM Professors




               Prepared by:

              Amber Hamby

               Arthur Hicks

              Candy Hogue

              Dakotah Smith

              Tracie Tucker

        Kennesaw State University
                                           May 3, 2009

                                    Letter of Authorization

BISM 2100 Online Students

Kennesaw State University

Coles College of Business



Dear Students,



         The purpose of this assignment is to expose students to emerging technologies and to
create an opportunity for students to utilize their professional written business communication
skills. This formal report will be coordinated with a presentation and an interactive web page to
provide a bundled resource on this semester’s project.



       You are being asked to critically evaluate tools (sites and/or programs) that make virtual
teaming and interaction easier. Management has expressed an interest in the following
products/services: (1) Dim Dim Online Collaboration, (2) GoTo Meeting, (3) Qwaq Forum, (4)
Vyew Instant Workspace and (5) Yugma.



This is an FORMAL REPORT and requires prefatory and supplementary parts (See Chapter 13
in 8th Ed). It will conclude with a detailed recommendation for management on adoption and
implementation.



At a minimum, your report should include information related to the following Level One
Headings:

   1. Introduction to Virtual Teaming and Online Meeting Management. This is a research
      intensive section and requires expert opinion and current examples. Include information
      related to (Level 2 headings):
           Popularity and use
           Privacy and security
           Cost
           Technology
           Training
   2. Product Evaluation. A separate (Level 1) section for each product with detailed
      information on areas you feel are important to management
   3. A product by product comparison with charts and figures to facilitate decision making.
   4. Recommendation. Based on expert opinion, research, and team use/experience.
   5. Implementation. A specific and workable plan for implementation and use.


         Use both commercial and academic resources (Minimum of 15 references – 20 needed
for full credit – at least 10 academic). Refer to Planning Reports and Proposals for details on
credible research. Where appropriate, you should incorporate charts, graphs, or other visual aids
to illustrate the facts you present both in your report. This report will be submitted to
turnitin.com – anti plagiarism detection software – please ensure that you cite your resources
appropriately, use quotations and page number references for quotes and internal citations
(Author, Date) for paraphrased content. Note – changes 2-3 words does not = paraphrasing.



Written Report:

Your report must be submitted through VISTA. Employ all facets of effective business writing
and refer back to your text (Planning, Writing and Completing Formal Business Reports) for the
Formal Report Structure. Appendix B has everything needed for APA style.



Presentation:

Your team will create a presentation based on conclusions and recommendations of the report.
You will provide some basic information on each of the Level 2 headings, but focus mainly on
the outcomes. Your team may choose to submit a voice over PowerPoint presentation, or a
digital video presentation. Please check the discussion board and/or visit
http://mdg.kennesaw.edu for information about DV resources on campus. The report and
presentation will be submitted through a team designed web space. Teams may choose to covert
a page of a student page to meet this purpose.

Criteria:

A comprehensive formal report employing the 7 C’s of business writing – these are quality points in
combine grammar, spelling, readability, structure, and adherence to required format. (30 PTS)


Thorough research of sources – on average every paragraph has a source listed. References works
are paraphrased, balanced between academic and commercial resources, and relevant. (10 PTS)
Attributions and Citations done properly in APA style. The Reference list is complete. Internal
Citations are done properly. The paper was submitted to turnitin.com - failure to submit – automatic
zero. (10 PTS)


Detailed analysis covering requirements stated above – these are content points. (30 PTS)


Well developed recommendations – this is the crux of the analytical report. It should be detailed
enough to know exactly what response you want from your reader and how you want the reader to
follow through on that objective. (20 PTS)


Professional, persuasive presentation that clearly details the research outcomes of the project. (1)
Slides are clear, bulleted, use notes to provide detail, use graphics to enhance (less is more), and use
references appropriately. (2) Video is well organized, rehearsed, and clear. Presenters are NOT
READING from notes or cue cards. Slides and speakers are interspersed, and references are used
appropriately. Website is professional, clear, readable, and credible. Links to report and presentation
are working and evident. (50 PTS)



                                                   Elke M Leeds
                                                   Professor, BISM 2100




            1000 CHASTAIN ROAD • KENNESAW, GEORGIA • 30144
                  PHONE: 770-423-6584 • FAX: 770-423-6601
                                     Letter of Acceptance


Dear Professor Leeds,

The members of Team DACAT have received and reviewed the Letter of Authorization
concerning the Virtual Teaming Research Project and energetically accept. We look forward to
expanding our knowledge on the subject and the tools available for use in Virtual Teaming.
Team DACAT’s Virtual Teaming formal report will include research to show the differences in
the five products being researched, a comparison of these products, an expert recommendation
and an implementation plan to insert a product into an existing business. A brief summary of
each section and who will be completing the research for each product are as follows:

      An Introduction to the concept of Virtual Teaming and a look at the five different Virtual
       Teaming tools. Each member will research one of the tools listed below:
          o Dim Dim Online Collaboration (Ash)
          o GoTo Meeting (Tracie)
          o Qwaq Forum (Dakotah)
          o Vyew Instant Workspace (Amber)
          o Yugma (Candy)
      Research on each of the above tools relating to:
          o Popularity and Use
          o Privacy and Security
          o Cost
          o Technology
          o Training
      A product evaluation that will include information important to management personnel.
      A product by product comparison that will show the differences in the products
      A recommendation based on expert opinion, research and team experience.
      An implementation plan showing the most efficient way for a company to begin using a
       specific product


Team DACAT will present this information in the forms of a Formal Report, a PowerPoint
presentation and a Web Page designed for this project.

Each member accepts the requirements and responsibilities of the project and has agreed to
provide the best analysis of a certain product as possible.

Team DACAT
                                  Letter of Transmittal

                                  Team DACAT
                Kennesaw State University, Kennesaw, GA 30144

May 1, 2009

Professor Leeds
BISM 2100 Kennesaw State University
1000 Chastain Rd
Kennesaw, GA 30144



Dear Professor Leeds:

Below is Team DACAT’s Virtual Teaming formal report on web conferencing and
meeting products that you requested. As you will see, web conferencing and meeting
products have many beneficial feature that have attracted a wide range of groupds and
corporations worldwide.

Our report identifies the features and benefits of the five products that you requested us
to evaluate. We also compared the five products to one another using common
evaluation criteria. Included with our formal report is a PowerPoint presentation and a
Web Page designed for this report. Our expert recommendation and implementation
plan identifies the best product solution for your company within the limitations that were
specified.

Thank you for the opportunity to prepare this report.

Sincerely,



Team DACAT
                                                                  Table of Contents

Executive Summary .......................................................................................................................................... xi
Introduction ......................................................................................................................................................12
   Technology ................................................................................................................................ 12
   Cost............................................................................................................................................ 13
   Privacy and Security.................................................................................................................. 14
   Training ..................................................................................................................................... 15
   Popularity and Use .................................................................................................................... 15
Product Evaluation ..........................................................................................................................................16
   Dimdim Online Collaboration................................................................................................... 16
       Popularity and Use................................................................................................................. 16
       Technology ............................................................................................................................ 16
       Privacy and Security .............................................................................................................. 17
       Training ................................................................................................................................. 17
       Cost ........................................................................................................................................ 18
   Vyem Instant Workplace ........................................................................................................... 18
       Popularity and Use................................................................................................................. 18
       Technology ............................................................................................................................ 18
       Privacy and Security .............................................................................................................. 19
       Training ................................................................................................................................. 19
       Cost ........................................................................................................................................ 19
   GoTo Meeting ........................................................................................................................... 20
       Popularity and Use................................................................................................................. 20
       Technology ............................................................................................................................ 20
       Privacy and Security .............................................................................................................. 20
       Training ................................................................................................................................. 21
       Cost ........................................................................................................................................ 22
   Qwaq ......................................................................................................................................... 22
       Popularity and Use................................................................................................................. 22
       Technology ............................................................................................................................ 23
       Privacy and Security .............................................................................................................. 23
       Training ................................................................................................................................. 24
       Cost ........................................................................................................................................ 24
   Yugma ....................................................................................................................................... 25
       Popularity and Use................................................................................................................. 25
       Technology ............................................................................................................................ 25
       Privacy and Security .............................................................................................................. 25
       Training ................................................................................................................................. 26
       Cost ........................................................................................................................................ 26
Comparison.......................................................................................................................................................27
Recommendation .............................................................................................................................................27
Implementation ................................................................................................................................................28
References .........................................................................................................................................................29

                                                                 List of Illustrations

Table 1- Product Comparison ....................................................................................................... 27
                                    Executive Summary
       In the following pages is information regarding web conferencing. Researching web

conferencing gave a lot of information about the types of web conferencing out their, cost of

each type of web conferencing, what each web conferencing site uses for their privacy and

security, types of training are explained, and also what the most popular web conferencing

product is. Finally, five products, DimDim Online Collaboration, Vyem Instant Workplace,

GoTo Meeting, Qwaq, and Yumga, are evaluated in depth. Looking more into the five products,

we look at the popularity and use of each product, the technology offered by each product,

privacy and security used with each product, the training offered to learn how to use each

product, and also the cost to use each product. Having reviewed each product thoroughly, we

give a recommendation of DimDim Online Collaboration as the best web conferencing option.

Finally, we give our view on how a company should implement using an online web

conferencing.
                                         Introduction
Technology

       Web Conferencing has so many more options and a vast array of functionality than video

conferencing. Web conferencing gives users the opportunity to chat and communicate via

webcam so that you can see each person in your conferencing link, but to exchange documents,

share applications, access shared desktops, use PowerPoint, whiteboards and other presentation

features and even poll participants. Online meeting tools offer the same features but you cannot

see the person or people you are meeting with. (Wilkerson, L., 2004)

       The idea of web conferencing began in the 1960’s; the University of Illinois developed a

system known as PLATO for their Computer-based Education Research Laboratory (CERL). It

was a small, self-contained system supporting a single classroom of terminals connected to one

mainframe computer. PLATO’s design advanced with technology (Wilkerson, L., 2004).

       Lotus Notes, released in 1989 using some of the features of PLATO’s design. Lotus

Notes was the first commercially released product that really took off to offer user-created data-

bases, document sharing, and remote location communication under one “remote relationship”

environment. (Wilkerson, L., 2004)

       Company’s then took web conferencing systems that were created to exist in intranet

environments and redesigned them to suit their needs. PlaceWare was considered by most to be

the most influential Web conferencing systems because it offered complete Web conferencing

environment. PlaceWare was purchased by Microsoft in 2003. (Wilkerson, L., 2004)


       Groupware is another popular system that was also released in the late 1990’s. This

system is basically defined by Lotus Notes and focuses on work flow. Groupware offered

options such as scheduling and document sharing. In 2003 WaveThree was released to help
make Macs and PCs compatible. Companies that used a Mac could not share documents with a

client if the client had a PC. (Wilkerson, L., 2004)


Cost

       Cost can vary based on individual company needs. We have summarized 2 case studies

of existing companies that started using web conferencing tools created by Raindance

Communications. Raindance Communications founded in April 1997 became one of the leaders

in web conferencing solutions. By 2003, Raindance’s revenue was $70 million worldwide.

Raindance customers included “Bell Canada, Black & Veatch, Oracle, Qwest Communications,

and Verizon.” IDC analyzed some case studies of Raindance’s customers and the results were

published in 2004. (2004 IDC)

       In one case study, Sabre a company in the travel commerce located in Texas. Sabre had

revenue of “$2.05 billion in 2003 and about 6,000 employees in 45 countries.” Sabers’ fees per

month were $5,000. By using web conferencing employees were able to either cut out traveling

completely or reduced travel by 25%. This saved the company $550,000 per year. The return on

investment was 817% for the year 2003. (2004 IDC )

       Another case study is an apparel manufacturer in California. This company had revenue

between $2 billion and $5 billion in 2003 and more than 10,000 employees. The company paid

$2,500 per month during 2003, in their contract the fees would increase at a rate of 5.20% each

year. The company saved $75,000 on travel expenses when compared to the previous year. The

return on investment was 150% in 2003. (IDC, 2004)

       Another analysis from Frost & Sullivan (http://www.conferencing.frost.com), “Asia

Pacific Hosted Web Conferencing Services Market, finds that the market - covering six sub-

regions (13 countries) in Asia-Pacific - earned revenues of US$25.3 million in 2007 and
estimates this to reach US$237.4 million by end-2014, at a CAGR (compound annual growth

rate) of 37.7 percent (2007-2014).”


Privacy and Security

        It is essential for groups or corporations to have secure meetings while logged into a

virtual teaming tool. Over the years, security measures have improved drastically to help protect

users from losing confidential information. It is imperative that web collaboration software

institutes the highest regulations to ensure users are safe at all times.


        There are several different virtual teaming tools on the internet, some of which require

personal data from you and some do not. This is the first opportunity to determine which tool is

right for you. Many people would like to not give out any personal information on the internet

for fear this may compromise their life. Dimdim is one tool that requires no sign up for the start

up service. This is a real benefit when considering how many web based companies sell their

user’s personal data to benefit others.


        A main defense to keeping web collaboration confidential is authentication. The most

popular authentication mechanism used in online environments is password protection (Pripuzic,

Gjenero, & Belani, n.d.). Password protection will enable the moderator to control who enters

the meeting by establishing a password for all entrants.


        It is also important that the web collaboration tool you choose is able to keep hackers

from gathering information shared during an online meeting. Several collaboration tools use the

following methods to protect you personal information: firewalls, encryption, internal restrictions

(Dimdim, 2009). These mechanisms are used to prevent outsiders from obtaining personal

information as well as confidential information shared during the online meeting.
       Maintaining a secure virtual teaming tool is the key component to ensuring the meeting

will stay within your group or company.


Training

       When companies wanted to design web conferencing systems they hired professional

programmers to create software to suit their individual needs. Home computers were so

expensive that companies focused on expanding on cutting back costs and expanding their

businesses. The companies IT department was responsible for training staff and clients. Because

the web conferencing was so new programmers constantly had to update the software to

accommodate new problems and needs. The IT department had to retrain and update staff and

clients, as well as the manuals. Training normally consisted of classroom settings for employees,

on-site for customers, and telephone support.


       Now, the web conferencing software is so much easier to use that you can get started

with little or no training. (Wilkerson, L., 2004)


Popularity and Use

       At first web conferencing systems were used by very few people. The systems were

centralized and ran by mainframes. When home computer prices became more economical more

people were able to have access to the Internet. This created a need for web conferencing

technology for social interaction. Social and support groups can use the web conferencing to

connect member s all over world. Families and friends can share graphics, documents, and chat

in their own private environment.
                                     Product Evaluation
Dimdim Online Collaboration

Popularity and Use

       Dimdim is a relatively new product that was introduced to the market in April, 2008.

Because the product has been dubbed web conferencing “for the rest of us,” (TG Daily, 2009) it

is easy to see why it already has so many users. As of January, 2009, Steve Chazin, the

marketing chief at Dimdim, noted they had over 1 million users in over 185 countries (TG Daily,

2009). Corporations are quickly learning about this virtual meeting tool and are excited about

the many uses. The host can show PDF and PowerPoint slides to other participants, share the

whiteboard, chat via IM, talk using a microphone, broadcast a video of himself using a webcam

or even share his desktop (TG Daily, 2009). Another feature of the site is co-browsing. It lets

the attendees of the conference see the webpage exactly as the host see it, so when the host is

scrolling through the page, it is doing the same on the screen of the attendees. Dimdim offers

unlimited opportunities for any size corporation to utilize when web-conferencing.


Technology

       Dimdim is a free web conferencing service where you can share your desktop, show

slides, collaborate, chat, talk and broadcast via webcam with absolutely no download required to

host or attend meetings (Dimdim, 2009). Dimdim’s capabilities are beyond those of many major

competitors. Dimdim is one of the most flexible systems in the market and able to support

thousands of attendees for each session. A user also doesn’t have to risk compromising their

computer by downloading applications; the web conference is only a few clicks away.
Privacy and Security

       Dimdim offers the user the comfort of knowing that generally anyone can use the site

without revealing “any personally identifiable information about yourself” (Dimdim, 2008).

Each individual attendee does not have to create an account for a conference which means they

do not have to submit any personal information. In the event that you must submit your personal

information for such things as payment for a Pro account, your information will be transferred to

an organization to complete the transaction. Dimdim has bound these third party companies with

confidentiality agreements preventing them from distributing your personal information.

Dimdim also employs several security measures to protect your personal information from being

accessed without your authorization from their website. These measures include but are not

limited to web encryption, password protection, firewalls, and internal restrictions.


Training

       Dimdim offers a wide range of support features on the web site. By navigating to the

support tab on the homepage you will see many different options of support. The first available

help features are a video tutorial and a tab to click that enables you to speak with a Dimdim help

specialist available 24 hours a day. Another feature is the Dimdim Forums, or a place where

users can get help for the online community. On this page there is also a separate tab titled FAQ,

or frequently asked questions. The main support page also offers a help tab titled

Knowledgebase. This section is full of previously asked questions and answers that other users

have come across. The last crucial help section is titled Resources. This page allows you to

view more instructional videos and allows you to see the advantages that the Dimdim Pro and

Enterprise customers get when help is needed.
Cost

       There are three different versions Dimdim offers its customers, Free, Pro and Enterprise.

The Free version can accommodate up to 20 people in room and has many all the necessary

features to run an effective meeting. Dimdim Pro has the capability of supporting up to 100

people in a room at the maximum price of $495. With this purchase you also receive the ability

to custom brand the web conference room you are using, two-way video conference and also a

24-hour guarantee response time to any issue. The Enterprise edition is the most expensive and

offers the most features. In addition to the added features of the Pro edition, you can also hold

simultaneous meetings and accommodate up to 1000 people. The Dimdim help staff also

guarantees help with any issue within 8 hours.


Vyem Instant Workplace

Popularity and Use

       Vyem instant Workplace opened in 2005. Customers using Vyem have many options

when it comes to online conferencing. Some of the most popular forms of communicating on

Vyem are webcam, whiteboard, tele-conferencing, and share mouse cursors. With these different

types of communication you are able to make comments on documents that are there for

reviewing and also host meetings that can hold hundreds of people. The conferencing can be to

educate or train those that are in the meeting.


Technology

       Vyem Instant Workplace is a “powerful platform for real-time and always-on interaction

between people and content”(Vyem, 2009). Online web conferencing is made extremely easy

with Vyem Instant Workplace. Vyem offers the opportunity to give a presentation to hundreds of

people at one time that are in different cities across the world. This site also allows their
customers to post documents for reviewing and also post presentations for people to view at their

convenience. Vyem offers a variety of different methods to give presentations or to

communicate with people. This site is available everyday all day long.


Privacy and Security

        Vyem does not require its users to download anything. Also they do not use any spyware

to track your browsing habits or gather personal information. Vyem uses flash technology on all

their programs. When a customer logs in their personal information is secured by a SSL (Secure

Sockets Layer). The Vyem Company has no intellectual property rights to the documents or

information that you upload onto the Vyem site.


Training

        Some of the training tools that Vyem offers on their site are demonstration videos that

show how to do certain things on the Vyem site. The help center has a user guide that will guide

you through the steps on how to do anything on the site. This site also offers a knowledgebase

that has all the FAQs that might help answer a customer’s questions. Support forums are

available to chat with live tech support. Every week Vyem has Webinars that you can log on to

and see how to work certain parts of Vyem.


Cost

        Vyem has many different levels that have different prices. Each price level offers the

same things but as you get into higher you are allowed more of each option. To see all the

different pricing options see the chart below. They also have optional add-ons such as a

customized room id, color themes, custom ads, additional books, and additional file uploads.

These add-ons range in price from five to ten dollars either a month or year depending on which

add-on it is.
GoTo Meeting


Popularity and Use

       Based on a vendor independent survey of online meeting tools, GoToMeeing.com was

voted number one with a rating of 9.5. I read 3 reviews and people preferred that they could sign

up in a few minutes, the download took seconds, and host can record video and audio.

(Givemeareview.com, 2009)


Technology

       GoToMeeting is PC and Mac* compatible and compatible with the following browsers

Internet Explorer 6.0 or newer, Mozilla® Firefox® 2.0 or newer (JavaScript™ and Java™

enabled). GoToMeeting allows its user to record video and audio so that companies can use

saved meetings or webinars for clients, education, training employees, or people that could not

attend the meeting at the designated time(s). The regular membership allows users to host

meetings with up to 15 attendees and the corporate membership allows for larger groups up to

1000 attendees. A corporate membership also allows host to present Webinars

(GoToMeeting.com, 2009).


       GoToMeeting does require that members download their software to use the web

conferencing software. The download takes less than five minutes. Attendees do not have to

download the software to attend a meeting.(GoToMeeting.com, 2009)


Privacy and Security

       GoToMeeting uses Verizon’s Extended Validation (EV) SSL. SSL or Secure Sockets

Layer is a protocol the encrypts information over the internet) EV SSL signifies that an

organization has passed a rigorous identity authentication process. The EV SSL certificate
triggers your browser address to display http:// and if you use a browser released in 2007 or later

(such as Microsoft Internet Explorer 7) your address bar will turn a noticeable green color.

(Verisign.com, 2009)


       The security is built in and always on. Currently, GoToMeeting claims to be only online

meeting solution that was uses end-to-end 128 bit AES (Advanced Encryption Standard)

encryption for all meeting data, including screen images, files, keyboard and mouse input and

chat, text.(GoToMeeting.com,2009)


       When software IDs activated on a computer it initiates one or more outbound, SSL-

protected TCP connecting with the GoToMeeting service using ports that are already open in

most firewalls and provides (port 8200,443, and/or 80). It thus provides a high degree of

compatibility with your existing network security. It is not possible to catch or spread a virus or

become exposed to spyware when you are using GoToMeeting as either a host or attendee.

GoToMeeting screen-sharing technology preserves the secure barrier between systems.

(GoToMeeting.com, 2009)


       Meetings are secured with the 9 digit ID number that the host receives and for additional

security hosts can specify and require a password. This password is never transmitted to Citrix

GoToMeeting online in any form. Should someone enter a meeting that is no longer welcomed

or not invited the meeting organizers can always dismiss the unwanted attendee.

(GoToMeeting.com, 2009)


Training

       GoToMeeting have several options to help computer users of all skill levels. When you

sign on there are prompts to help you get started. You can attend webinar on how to use
GoToMeeting. There are quick reference guide for attendees to refer to when they want to just

into a meeting without reading the users’ guide. For more intensive help users can call, email, or

chat for assistance 24 hours a day. (GoToMeeting.com, 2009)


Cost

       There are three memberships offered by GoToMeeting the regular plan has two options

users can choose from the monthly (no long-term commitment) membership is $49.00 per

month, which comes to $580.00 per year or they can choose to pay the annual fee of $468 per,

which breaks down to $39.00 per month.(GoToMeeting.com). The third membership is the

corporate membership which is customized to suit the needs of each company. GoToMeeting

offers GoToWebinar for all memberships at $99.00 per month, which comes to $1,188 or

members can choose the annual plan for $948 per year, which breaks down to $79.00 per

month.(GoToMeeting.com, 2009)


Qwaq


Popularity and Use

       This system is without a doubt one of the more popular ones currently available on the

market. Qwaq provides application collaboration solutions to over one hundred Global 500 and

midsize customers including leading firms in the semiconductor, financial, energy, consulting,

IT, and manufacturing sectors. (Qwaq 2009) This says a lot about a company and its services.

The company is running on seed money and is exploring options for the next round of financing.

(collaborationblog 2009) They will surely generate more profit in the near future and will be

able to expand greatly. “We believe that Qwaq’s technology, approach and successes to date

make it well suited to capitalize on these new market opportunities.” (businesswire 2007)
Technology

       There are thousands of forums and ways for businesses to communicate in this booming

technology market, but only a few have all the essential features that a businesses needs to be

timely and effective. Qwaq Inc. creates application collaboration solutions to help enterprises

manage data-intensive projects and operations across multiple locations. Qwaq Forums is a

secure virtual workspace that combines voice, video and chat communications with multi-

application and document sharing, enabling more efficient workflows among distributed teams,

suppliers, and customers. (Qwaq 2009) There are a number of features that employees across the

board will find helpful and accommodating to their work environment. Unlike many web

conferencing applications which are geared for presentations or passing the baton back-and-

forth, Qwaq is optimized for true real-time, spontaneous collaboration. But Qwaq is a hybrid in

that it also enables asynchronous collaboration. (collaborationblog 2009) All members who

attend the meeting can see what is on the presenter’s computer screen and easily follow along.

This is an especially useful feature because it encourages participation and interaction. A unique

feature is a 3-D pointer that works similar to a real-life laser pointer so collaborators can draw

attention to something. (webworkerdaily 2009) This gives the presenter or host another tool for

conducting the meeting and holding everyone’s attention.


Privacy and Security

       Qwaq Inc. takes several steps to ensure that user information is safe and protected at all

times. In order to prevent unauthorized access or disclosure they have put in place suitable

physical, electronic, and managerial procedures to safeguard and secure the information that is

collected online. (Qwaq 2009) Users can store any documents or files on the system and feel

assured that no one could access them that are not supposed to. These files can be shared
between employees and “dropped” into another user’s computer for secure access. This system

tries to make security a top priority and something that is associated with its name and offering.

Nuyens noted that Qwaq Forums can be integrated with enterprise authentication systems like

LDAP and Active Directory. (aspnews)


Training

       There are varieties of ways to learn how to use the forum and obtain support. There is a

Qwaq Support Portal, which has a knowledge base of technical solutions and troubleshooting

methods, and allows you to create support ticket requests. (Qwaq 2009) There is also a Qwaq

Forums FAQ and a Qwaq Forums Quickstart. The FAQ section has many answers for things

pertaining to setting up your virtual workspace and holding meetings. The Qwaq Forums User

Guide and Qwaq Forums topic quick guides are accessible from the Help menu of the installed

client. These can handle more in depth and technical questions that might be encountered further

into the use of the forum.


Cost

       The cost associated with Qwaq is going to vary depending on how many users there are.

There are two ways to take advantage of this system. The first one is the Qwaq Forums Team

Edition. This is a version where Qwaq hosts the Qwaq Forums server for you. This user-friendly

service is the most popular because of the ease to get started and simplicity of directions. The

second offering is the Qwaq Forums Enterprise Server Edition. It is a version of Qwaq Forums

where the users runs and manages the Qwaq Forums server independently. This option requires

more effort and computer knowledge, but is safer in terms of security because everything is

protected behind the user’s private firewall. A five user deployment of Qwaq Forums Team

Edition is available for a 30-day, no charge evaluation by completing the trial registration form.
(Qwaq 2009) After that, the costs range from five users for $80 a month to 51 to 100 users for

$30 a month. There is a minimum license of five users for 12 months.


Yugma


Popularity and Use

       Popular uses of Yugma include hosting webinars, developing and presenting proposals,

product demonstrations and sales presentations, enhancing online sales calls, conducting training

programs, delivering customer service, holding team meetings and reviews, improving remote

support and troubleshooting, facilitating study groups or personal tutoring sessions, hosting

virtual clubs or social events, and providing spontaneous collaboration by artists, writers, and

designers.


Technology

       Yugma is the leader in affordable instant web conferencing solutions. They provide free,

professional, and enterprise web conferencing software-as-a-service (SaaS) solutions to

individuals, small businesses, and large enterprises across a diverse range of industries. Yugma

product technology is a secure, easy-to-use, feature-rich, web conferencing and collaboration

software service that allows users to host or attend online meetings using Windows, Mac, or

Linux computers at cheaper costs than competing technologies. Yugma’s technology ranges

from 1 to 1 desktop sharing to conferences for over 1000 members."Yugma" is a Sanskrit word

meaning "confluence, meeting or state of togetherness."


Privacy and Security

       Yugma protects your privacy of your meeting and data. It protects hosts, participants, and

the Yugma service itself from outside threats. Yugma makes sure it protects your privacy of
meetings through the use of SSL to encrypt all meeting content. Yugma uses SSL to encrypt all

data, including application sharing content and public and private chat in both inbound and

outbound communications. This method guarantees that meeting data cannot be interpreted or

altered by someone eavesdropping on the Internet.


Training

       On the website users can attend a free demo to show them how to work Yugma. It

explains how to register and use all of their features. Basically, before you even purchase the

software you can be trained on how to use it, which makes for a faster start-up. Yugma also

trains students for free to prepare them for the 21st century workforce.


Cost

       Yugma is free for up to 10 people. They also have an education program where higher

education programs can receive up to a hundred Yugma20 accounts for free for one year. Yugma

Pro20 is $14.95 monthly and $149.50 annually. Yugma Pro50 is 44.95 monthly and $449.50

annually. Yugma Pro100 is $89.95 monthly and $899.50 annually and Yugma 500 is $179.95

monthly and $1799.50 annually. The numbers 20, 50, 100 and 500 correlates with the number of

people you are allowed to invite.
                                            Comparison
Table 1


 Features                            Yugma        Dimdim        GoToMeeting           Vyew          Qwaq

 Free                              up to 20       up to 20                           up to 20
 No Install                                            x                                 x
 Phone Conferencing                     x              x                x                x             x
 White board and
 Annotation Tools                       x              x                                 x             x
 Webinar                                x              x                x                x             x
 24/7 technical support                 x              x                x                x             x
 Secure file Transfer                   x              x                x                x             x
 Share Web pages, co
 browsing                               x              x                x                x             x
 Send public or private
 messages                               x              x                x                x             x
 Screen sharing                                        x                x
 Collaboration tools                    x              x                x                x             x
 Built in Voiceover                     x              x                x                x             x
 Video Conferencing                     x              x                                 x             x


                                         Recommendation

Following careful review of all of the systems we evaluated, we think Dimdim is the best bang

for its buck. It is actually free for up to 20 people, so all of the other features are just icing on the

cake. Since there is no installation and general users are not required to download anything, they

do not have to enter any personal information that could be compromised. This is a huge plus

when dealing with security issues. Dimdim features all of the tools that the other forums have,

plus a few more. All of the forums include conferencing, white board and annotation tools,

webinar, 24/7 technical support, secure file transfer, shared web pages, co browsing,
collaboration tools, built in voiceover, and sending public or private messages. Then there is the

screen-sharing feature that sets Dimdim apart from the other systems because it allows attendees

of the meeting to see exactly what the person hosting the meeting is seeing. This eliminates a lot

of the possibility of miscommunication and allows for a more efficient meeting. Also, the video

conferencing feature is invaluable for Dimdim because of its usefulness among coworkers.


                                       Implementation
       To introduce a web conferencing like Dimdim into a company first you would have to if

you do not already have an IT department. This department will control all the technology in the

company. They can help when there is a computer issue and help set up all the materials needed

to have a web conference. If you did not want to create an IT department inside your own

company, there are companies that you can hire to take care of all the IT issues for you.

These companies would only be available when their schedule is open. The IT people would

have to make sure that all the employees who will be web conferencing have the downloads they

need on their computers in order to have a web conference.


       After all the IT issues are taken care of you have to look and see who you want to learn

the web conferencing first and teach it to everyone else. The people in upper management that

have the most computer experience and are fast learners should be the ones to learn the web

conferencing first. After the upper management has learned all the web conferencing then they

can hold seminars that the other employees will have to attend. These seminars can be held

during regular working hours and at their place of employment if they have the appropriate

equipment in a room such as a large conference room or auditorium. If they do not have adequate

room then they could hold them at a near by school or theater.
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