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Description
Sales Meeting Evaluation Form document sample
Document Sample
A B
MANAGEMENT
CUSTOMER BUSINESS PLAN
REVIEW
J
SALES &
C Corrective
MARKETING
Action
AA
DESIGN
K
D Document ESTIMATING
Control
L
CUSTOMER
E Finance
CONTRACT PRODUCT SATISFACTION /
PLANNING
REVIEW REALIZATION REPEAT
BUSINESS
F M R Receiving Inspection W
I. T.
QPR Process
S Manufact. Calibration X
G Internal N Scheduling T Out. Proc. Maintenance Y
Audits
O Inventory U Assembly Tooling Z
Pack/Label/
H Training P Purchasing V
Ship
Q Supplier
Development
I Preventive
Action
avc {71a5fcee-2e30-4eac-9b1f-d4c6afed50b5.xls, Process Map} Rev. A
Process Summary
PROCESS OWNER EFFECTIVENESS METRICS EFFICIENCY METRICS
A - BUSINESS PLAN PRESIDENT / EXECUTIVE VICE PRESIDENT N/A N/A
B - MANAGEMENT REVIEW DIRECTOR OF QUALITY & SAFETY ABILITY TO ACHIEVE QUALITY OBJECTIVES N/A
C - CORRECTIVE ACTION DIRECTOR OF QUALITY & SAFETY CUSTOMER QUALITY RATINGS AVG. RESPONSE TIME
D - DOCUMENT CONTROL DIRECTOR OF QUALITY & SAFETY INTERNAL AUDIT RESULTS ?
E - FINANCE DIRECTOR OF FINANCE & ADMINISTRATION RECEIVABLES OVER 65 DAYS / VOUCHER ERROR LOG ?
F - INFORMATION TECHNOLOGY DIRECTOR OF FINANCE & ADMINISTRATION SYSTEM DOWNTIME ?
G - INTERNAL AUDITS DIRECTOR OF QUALITY & SAFETY EXTERNAL SURVEILLANCE AUDITS ?
H - TRAINING DIRECTOR OF FINANCE & ADMINISTRATION EMPLOYEE EVALUATION FORM ?
I - PREVENTIVE ACTION DIRECTOR OF QUALITY & SAFETY ? ?
J - SALES & MARKETING SALES & MARKETING MANAGER N/A N/A
K - ESTIMATING SALES & MARKETING MANAGER TBD N/A
L - CONTRACT REVIEW SALES & MARKETING MANAGER ? N/A
M - QUALITY PLANNING PROCESS DIRECTOR OF ENGINEERING & DESIGN PRODUCTION ROUTER ERRORS N/A
N - SCHEDULING OPERATIONS MANAGER ON TIME DELIVERY N/A
O - INVENTORY OPERATIONS MANAGER INVENTORY ACCURACY N/A
P - PURCHASING OPERATIONS MANAGER ON TIME DELIVERY / SUPPLIER QUALITY N/A
Q - SUPPLIER DEVELOPMENT OPERATIONS MANAGER APPROVED SUPPLIER LIST / SUPPLIER QUALITY N/A
R - RECEIVING OPERATIONS MANAGER INVENTORY ACCURACY / ON TIME DELIVERY N/A
CUSTOMER QUALITY RATINGS / ON TIME DELIVERY / SCRAP &
S - MANUFACTURING OPERATIONS MANAGER REWORK PRODUCTIVITY REPORT
T - OUTSIDE PROCESSES OPERATIONS MANAGER ON TIME DELIVERY / SUPPLIER QUALITY N/A
CUSTOMER QUALITY RATINGS / ON TIME DELIVERY / SCRAP &
U - ASSEMBLY OPERATIONS MANAGER REWORK PRODUCTIVITY REPORT
V - PACK / LABEL / SHIP OPERATIONS MANAGER ON TIME DELIVERY N/A
W - INSPECTION DIRECTOR OF QUALITY & SAFETY INTERNAL AUDIT RESULTS COST OF QUALITY
X - CALIBRATION DIRECTOR OF QUALITY & SAFETY GAGE R&R RESULTS TIMELINESS OF CALIBRATIONS
Y - MAINTENANCE OPERATIONS MANAGER CATASTROPHIC DOWNTIME / UNSCHEDULED DOWNTIME N/A
Z - TOOLING OPERATIONS MANAGER ON TIME DELIVERY N/A
AA - DESIGN DIRECTOR OF ENGINEERING & DESIGN ON TIME / ON BUDGET PROJECT N/A
avc {71a5fcee-2e30-4eac-9b1f-d4c6afed50b5.xls, SUMMARY} Rev. A
Acro Process Detail
Process Owner President / Executive Vice President
Supplier(s) Input(s) Outputs Customers
Owner strategic goals Constraints: procedures, etc. Documented Business Plan Customers
Customer expectations ISO 9001 Standard (Company Name) Owners
(Company Name) Quality Manual
Process
A Business
Plan
Resources: human or other
President
Executive Vice President
Management Team
Process Effective Measurement N/A
Process Efficiency Measurement N/A
avc {71a5fcee-2e30-4eac-9b1f-d4c6afed50b5.xls, BP} Rev. A
Acro Process Detail
Process Owner Director of Quality and Safety
Supplier(s) Input(s) Outputs Customers
Management Team Quality Objective Data Constraints: procedures, etc. Action Items Customers
Purchasing Manager Process Measurement Data ISO 9001 Standard CI Improvement Plan Owners
Production Control Manager Process Control Data (Company Name) Quality Manual Supplier Development Plan Employees
Assembly and Inventory Control Manager Internal Audit Results Management Review Data Sheet Benchmarking Plans
Customer Feedback Data QMS Improvement's
Corrective Action Status
Preventive Action Status
Action Items
Analysis of actual and potential field failures
Process
B
Management
Review
Resources: human or other
President
Executive Vice President
Management Team
Purchasing Manager
Production Control Manager
Assembly and Inventory Control Manager
Process Effective Measurement Ability to achieve Quality Objectives
Process Efficiency Measurement
avc {71a5fcee-2e30-4eac-9b1f-d4c6afed50b5.xls, MR} Rev. A
Acro Process Detail
Process Owner Director of Quality and Safety
Supplier(s) Input(s) Outputs Customers
Customers Customer reject data Constraints: procedures, etc. Customers
(Company Name) DMR data ISO 9001 Standard Process improvements Internal Process Owners
Management Review Data (Company Name) Quality Manual QMS improvements
Process Measurements 4.14_001 Procedure
Internal Audit Findings
Customer complaints
Process
C Corrective
Action
Resources: human or other
Process Effective Measurement Customer Quality Ratings / Response Time
Process Efficiency Measurement N/A
avc {71a5fcee-2e30-4eac-9b1f-d4c6afed50b5.xls, CA} Rev. A
Acro Process Detail
Process Owner Director of Quality and Safety
Supplier(s) Input(s) Outputs Customers
CSE Engineering Standards / Specifictions Constraints: procedures, etc. Controlled Documents CSE Engineering
Quality Engineering Customer Prints ISO 9001 Standard Quality Engineering
QMS Process Owners Specification Variances (Company Name) Quality Manual QMS Process Owners
Quality Syatem Documentation 4.05_001 Procedure Production Control
Manufacturing
Process
D Document
Control
Resources: human or other
Quality Specialist
Process Effective Measurement Internal Audit Results
Process Efficiency Measurement N/A
avc {71a5fcee-2e30-4eac-9b1f-d4c6afed50b5.xls, DC} Rev. A
Acro Process Detail
Process Owner Director of Finance and Administration
Supplier(s) Input(s) Outputs Customers
Constraints: procedures, etc.
Product Shipment To be invoiced report Accounting Procedure Book Invoices External Customers
Aging report Management Team
Cash receipts
(Company Name) Supplier Voucher Payable Accounting Procedure Book Accounts Payable Invoices (Company Name) Suppliers
Accounts Payable Aging Report
Checks
Process
E Finance
Resources: human or other
Accounts Receivable Bookkeeper
Syteline
Geis Software
Accounts Payable / Payroll
Syteline
Process Effective Measurement Receivables Over 65 Days / Voucher Error Log
Process Efficiency Measurement N/A
avc {71a5fcee-2e30-4eac-9b1f-d4c6afed50b5.xls, FIN} Rev. A
Acro Process Detail
Process Owner Director of Finance and Administration
Supplier(s) Input(s) Outputs Customers
Constraints: procedures, etc.
Internal System Users System related requests Repairs Internal System Users
Hardware Upgrades
Software New Installs
Process
F Information
Technology
Resources: human or other
System Administrator
Consultants
Outside Suppliers
Process Effective Measurement ??
Process Efficiency Measurement N/A
avc {71a5fcee-2e30-4eac-9b1f-d4c6afed50b5.xls, IT} Rev. A
Acro Process Detail
Process Owner Director of Quality and Safety
Supplier(s) Input(s) Outputs Customers
Constraints: procedures, etc.
Management Team Request for status of QMS ISO 9001 Standard Internal Audit Report Process Owners
(Company Name) Quality Manual Non Conformance findings Management Team
4.17_001 Procedure Observation findings QMS Certification Body
Improvement Opportunities
Process
G Internal
Audits
Resources: human or other
Quality Specialist
Internal Auditors
Process Effective Measurement External Surveillance Audits
Process Efficiency Measurement N/A
avc {71a5fcee-2e30-4eac-9b1f-d4c6afed50b5.xls, IA} Rev. A
Acro Process Detail
Process Owner Director of Finance and Administration
Supplier(s) Input(s) Outputs Customers
Constraints: procedures, etc.
Managers Lagal Notices ISO 9001 Standard Training Management Team
Supervisors Trainig Requests (Company Name) Quality Manual Supervisors
Customers 4.18_001 Procedure Team Leaders
OSHA Requirements Emplyees
Process
H Training
Resources: human or other
H.R Administrator
Microsoft Excel
HR software
Process Effective Measurement Emplyee Training Evaluation Form
Process Efficiency Measurement N/A
avc {71a5fcee-2e30-4eac-9b1f-d4c6afed50b5.xls, TRAIN} Rev. A
Acro Process Detail
Process Owner Director of Quality and Safety
Supplier(s) Input(s) Outputs Customers
Constraints: procedures, etc.
Employees Process Review Data ISO 9001 Standard Process improvements Customers
Process Owners (Company Name) Quality Manual Safety Improvements Process owners
4.14_002 Procedure Emplyees
Process
I Preventive
Action
Resources: human or other
All Employees
Process Effective Measurement ??
Process Efficiency Measurement N/A
avc {71a5fcee-2e30-4eac-9b1f-d4c6afed50b5.xls, PA} Rev. A
Acro Process Detail
Process Owner Sales and Marketing Manager
Supplier(s) Input(s) Outputs Customers
Constraints: procedures, etc.
Customer Data Business Plan Sales & marketing Plan Owners
Market Data
Process
J Sales and
Marketing
Resources: human or other
Sales and Marketing Manager
Sales & Business Development
Sales Engineers
Process Effective Measurement N/A
Process Efficiency Measurement N/A
avc {71a5fcee-2e30-4eac-9b1f-d4c6afed50b5.xls, SM} Rev. A
Acro Process Detail
Process Owner Sales and Marketing Manager
Supplier(s) Input(s) Outputs Customers
Constraints: procedures, etc.
External Customers Prints Quotes External Customers
Sales Customer requirements Sales
Process
K Estimating
Resources: human or other
Estimating Engineer
Process Effective Measurement TBD
Process Efficiency Measurement N/A
avc {71a5fcee-2e30-4eac-9b1f-d4c6afed50b5.xls, EST} Rev. A
Acro Process Detail
Process Owner Sales and Marketing Manager
Supplier(s) Input(s) Outputs Customers
Constraints: procedures, etc.
Customer Purchase Orders ISO 9001 Standard Started Order Manufacturing
Documented Customer Requirements (Company Name) Quality Manual Request for correction
4.3_001 Procedure
4.3_002 Procedure
Process
L Contract
Review
Resources: human or other
Sales Engineers
Customer Support Engineers
Order Entry Clerk
Process Effective Measurement ??
Process Efficiency Measurement N/A
avc {71a5fcee-2e30-4eac-9b1f-d4c6afed50b5.xls, CR} Rev. A
Acro Process Detail
Process Owner Director of Engineering
Supplier(s) Input(s) Outputs Customers
Constraints: procedures, etc.
Customer Prints / Files / Requirements ISO 9001 Standard Router Manufacturing
Purchase Orders (Company Name) Quality Manual Work Instructions Purchasing
QPR Form Marked Up Drawings Planning
Estimating Engineers Estimates / Processes Quality Plan Tool Room
Quality Documentation Inspection
CSE / Designers / Manufacturing Recommendations - Tooling, PPAP
Representatives Process, etc. FMEA
Control Plans
Quality Engineers Inspection Requirements - Tool Design
Stat. Requirements Process Fixture Design
Data Reporting / Retention Gage Purchases
M QPR
Resources: human or other
CSE
QE
Manufacturing Personell
Support Process Personell
Process Effective Measurement Production Router Errors (1st Time PPAP Approvals?)
Process Efficiency Measurement N/A
avc {71a5fcee-2e30-4eac-9b1f-d4c6afed50b5.xls, QPR} Rev. A
Acro Process Detail
Process Owner Operations Manager
Supplier(s) Input(s) Outputs Customers
Constraints: procedures, etc.
Engineering Purchase Orders ISO 9001 Standard Work Order Packets Manufacturing
Inventory Control B.O.M. / Router (Company Name) Quality Manual Priorities Outside Service Providers
Purchasing Inventory 4.21_001 Procedure Shop Load Reports Assembly
Order Entry Forecasts
Customers
Sales
Process
N Scheduling
Resources: human or other
Dispatcher
Planner
Buyer / Planner
Syteline
Process Effective Measurement On Time Delivery
Process Efficiency Measurement N/A
avc {71a5fcee-2e30-4eac-9b1f-d4c6afed50b5.xls, SCH} Rev. A
Acro Process Detail
Process Owner Operations Manager
Supplier(s) Input(s) Outputs Customers
Constraints: procedures, etc.
Receiving Raw Material ISO 9001 Standard Released Materials Manufacturing
Manufacturing Purchased Components (Company Name) Quality Manual Inventory Counts Assembly
Assembly Products 4.7_001 Procedure Shipping
4.15_001 Procedure
Process
O Inventory
Control
Resources: human or other
Material Handlers
Syteline
Scales
Process Effective Measurement 4 Inventory Accuracy Measures
Process Efficiency Measurement N/A
avc {71a5fcee-2e30-4eac-9b1f-d4c6afed50b5.xls, IC} Rev. A
Acro Process Detail
Process Owner Operations Manager
Supplier(s) Input(s) Outputs Customers
Constraints: procedures, etc.
Sales Engineering RFQ ISO 9001 Standard Purchase Orders Receiving
CSE Purchase Requisitions (Company Name) Quality Manual Sales Engineering
Production Control Order Action Report (Company Name) Supplier Quality Manual Suppliers
(Company Name) Employees Order Exception Report Approved Supplier List
4.6_001 Procedure
4.6_002 Procedure
(Company Name) Supplier Evaluation Form
Process
P Purchasing
Resources: human or other
Purchasing Manager
Buyers
Buyer / Planner
Syteline
Process Effective Measurement On Time Delivery / Supplier Quality
Process Efficiency Measurement N/A
avc {71a5fcee-2e30-4eac-9b1f-d4c6afed50b5.xls, PUR} Rev. A
Acro Process Detail
Process Owner Operations Manager
Supplier(s) Input(s) Outputs Customers
Constraints: procedures, etc.
Purchasing Customer Requirements ISO 9001 Standard Improved Complience to (Company Name) SQM Purchasing
Engineering (Company Name) Requirements (Company Name) Quality Manual Improved Product Quality Receiving Inspection
(Company Name) Supplier Quality Manual
Supplier Evaluation Form
Process
Q Supplier
Development
Resources: human or other
Purchasing Manager
Buyer
Quality Engineers
Syteline
Process Effective Measurement Approved Supplier List / Supplier Quality
Process Efficiency Measurement N/A
avc {71a5fcee-2e30-4eac-9b1f-d4c6afed50b5.xls, SD} Rev. A
Acro Process Detail
Process Owner Operations Manager
Supplier(s) Input(s) Outputs Customers
Constraints: procedures, etc.
Suppliers Outside Processes ISO 9001 Standard Labeling Inventory Control
Raw Materials (Company Name) Quality Manual Product Entered Into Inventory Manufacturing
Products 4.7_001 Procedure Stocked / Delivered Product Assembly
4.8_001 Procedure Maintenance
4.10_001 Procedure Employees
4.10_002 Procedure
Work Instructions
Process
R Receiving
Resources: human or other
Material Handler
Syteline
Scale
Process Effective Measurement Inventory Accuracy / On Time Delivery
Process Efficiency Measurement N/A
avc {71a5fcee-2e30-4eac-9b1f-d4c6afed50b5.xls, REC} Rev. A
Acro Process Detail
Process Owner Operations Manager
Supplier(s) Input(s) Outputs Customers
Constraints: procedures, etc.
Production Control Raw Material ISO 9001 Standard Product External Customers
Purchasing Job Packets Aco Quality Manual Assembly
4.5_001, 4.8_001, 4.9_001 Inventory
4.10_003, 4.10_106, 4.11_001 Outside Services
4.12_001, 4.13_001, 4.14_001
4.14_002, 4.15_001, 4.20_001
Procedures
Process
S Manufacturing
Resources: human or other
Supervisors
Team Leaders
Set Up Persons
Set Up / Operators
Operators
Process Effective Measurement Customer Quality Ratings / On Time Delivery / Scrap & Rework
Process Efficiency Measurement Productivity Report
avc {71a5fcee-2e30-4eac-9b1f-d4c6afed50b5.xls, MANUF} Rev. A
Acro Process Detail
Process Owner Opeartions Manager
Supplier(s) Input(s) Outputs Customers
Constraints: procedures, etc.
ISO 9001 Standard
Manufacturing Product (Company Name) Quality Manual Special Processes Receiving
Purchasing Purchase Orders (Company Name) Supplier Quality Manual
Process
T Outside
Processes
Resources: human or other
Purchasing Manager
Buyers
Material handlers
Syteline
Scale
Process Effective Measurement On Time Delivery / Supplier Quality
Process Efficiency Measurement N/A
avc {71a5fcee-2e30-4eac-9b1f-d4c6afed50b5.xls, OUT PROC} Rev. A
Acro Process Detail
Process Owner Opeartions Manager
Supplier(s) Input(s) Outputs Customers
Constraints: procedures, etc.
Manufacturing Product ISO 9001 Standard Product Inventory Control
Production Control Job Packages (Company Name) Quality Manual External Customers
Inventory Control 4.5_001, 4.8_001, 4.9_001 Outside Service Providers
4.10_003, 4.10_106, 4.11_001
4.12_001, 4.13_001, 4.14_001
4.14_002, 4.15_001, 4.20_001
Procedures
Process
U Assembly
Resources: human or other
Team Leaders
Specialty Assemblers
Assemblers
Welders / Spot Welders
Process Effective Measurement Customer Quality Ratings / On Time Delivery / Scrap & Rework
Process Efficiency Measurement Productivity Report
avc {71a5fcee-2e30-4eac-9b1f-d4c6afed50b5.xls, ASSY} Rev. A
Acro Process Detail
Process Owner Opeartions Manager
Supplier(s) Input(s) Outputs Customers
Constraints: procedures, etc.
Manufacturing Product 4.10_106 Std. Qual. Checks Properly Labeled External Customer
Assembly Purchase Order (Company Name) Quality Manual Properly Packaged Accounts Receivable
Inventory Control Available to Ship Report 4.15_001 Procedure Shipped to Correct Destination
Order Entry Packing Slips
Process
V Pack,
Label,Ship
Resources: human or other
Material Handler
Syteline
Scale
Process Effective Measurement On Time Delivery
Process Efficiency Measurement N/A
avc {71a5fcee-2e30-4eac-9b1f-d4c6afed50b5.xls, PLS} Rev. A
Acro Process Detail
Process Owner Director of Quality and Safety
Supplier(s) Input(s) Outputs Customers
Manufacturing centers Product Constraints: procedures, etc. Receiving Inspection Customers
Raw Material receipts ISO 9001 Standard 1st Piece Inspection Manufacturing Centers
Component receipts (Company Name) Quality Manual First Article Inspection CSE & Quality Engineering
Outside service receipts 4.10_001, 002, 003, 004, 005 Outside Service Inspection
4.10_101, 102, 103, 104, 105 Final Inspection
4.10_106 Procedures Capability Studies
Gage R&R Studies
Process
W Inspection
Resources: human or other
Quality Supervisors
Inspectors
Manufacturing Personnel
Process Effective Measurement Internal Audit Results
Process Efficiency Measurement N/A
avc {71a5fcee-2e30-4eac-9b1f-d4c6afed50b5.xls, INSP} Rev. A
Acro Process Detail
Process Owner Director of Quality and Safety
Supplier(s) Input(s) Outputs Customers
Manufacturing personnel Production inspection equipment Constraints: procedures, etc. Calibrated equipment Manufacturing
ISO 9001 Standard
(Company Name) Quality Manual
4.11_001 Procedure
Calibration Instructions
Process
X Calibration
Resources: human or other
Inspectors
Process Effective Measurement Gage R&R / Timeliness of Calibrations
Process Efficiency Measurement N/A
avc {71a5fcee-2e30-4eac-9b1f-d4c6afed50b5.xls, CAL} Rev. A
Acro Process Detail
Process Owner Operations Manager
Supplier(s) Input(s) Outputs Customers
Constraints: procedures, etc.
Machine requirememts Maintenance Schedules ISO 9001 Standard Maintenance Manufacturing
Employees Work Order Requests (Company Name) Quality Manual Repairs Assembly
4.9_001 Procedure Special Requests Employees
Process
Y Preventive
and Predictive
Maintenance
Resources: human or other
Facilities Supervisor
Maintenance Personell
Process Effective Measurement Catastrophic Downtime / Unscheduled Downtime
Process Efficiency Measurement N/A
avc {71a5fcee-2e30-4eac-9b1f-d4c6afed50b5.xls, PREV MAINT} Rev. A
Acro Process Detail
Process Owner Opeartions Manager
Supplier(s) Input(s) Outputs Customers
Constraints: procedures, etc.
Pressroom Tools ISO 9001 Standard Maintained Tools Pressroom
Repair Requests (Company Name) Quality Manual Repaired Tools
Process
Z Tooling
Maintenance
Resources: human or other
Toolmakers
Toolmaker Apprentices
Process Effective Measurement On Time Delivery
Process Efficiency Measurement N/A
avc {71a5fcee-2e30-4eac-9b1f-d4c6afed50b5.xls, TOOL} Rev. A
Acro Process Detail
Process Owner Director of Engineering and Design
Supplier(s) Input(s) Outputs Customers
Constraints: procedures, etc.
Customer Functional Requirements ISO 9001 Standard Design and Development meeting Customer
Performance Requirements (Company Name) Quality Manual input requirements Manufacturing
Statutory Requirements 4.4_001, 4.4_002 Procedures Purchasing info
Regulatory Requirements Production info
Previous Design Information Product acceptance criteria
Customer Requirements Special Charecteristics
Manufacturing Process Design FMEA
Fail Saifing
Drawings / Math Data
Process Design Reviews
AA Design
Resources: human or other
Design Engineer
Quality Engineer
Process Effective Measurement On Time / On Budget Product Launch
Process Efficiency Measurement N/A
avc {71a5fcee-2e30-4eac-9b1f-d4c6afed50b5.xls, DES} Rev. A
