Sales and Marketing Action Plan

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					                                    A                                    B
                                                                             MANAGEMENT
  CUSTOMER                               BUSINESS PLAN
                                                                               REVIEW




                   J
                        SALES &
  C   Corrective
                       MARKETING
        Action
                                                      AA
                                        DESIGN
                   K
  D   Document         ESTIMATING
       Control



                       L
                                                                                                  CUSTOMER
  E Finance
                       CONTRACT                                      PRODUCT                    SATISFACTION /
                                           PLANNING
                        REVIEW                                      REALIZATION                     REPEAT
                                                                                                   BUSINESS

  F                                 M                  R     Receiving        Inspection    W
        I. T.
                                        QPR Process

                                                       S     Manufact.        Calibration   X


  G Internal                        N   Scheduling     T    Out. Proc.       Maintenance    Y
       Audits
                                    O    Inventory     U     Assembly          Tooling      Z

                                                           Pack/Label/
  H Training                        P   Purchasing     V
                                                               Ship


                                    Q    Supplier
                                        Development

  I   Preventive
        Action




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                                                                               Process Summary


               PROCESS                                           OWNER                               EFFECTIVENESS METRICS                             EFFICIENCY METRICS
A - BUSINESS PLAN                       PRESIDENT / EXECUTIVE VICE PRESIDENT        N/A                                                     N/A
B - MANAGEMENT REVIEW                   DIRECTOR OF QUALITY & SAFETY                ABILITY TO ACHIEVE QUALITY OBJECTIVES                   N/A
C - CORRECTIVE ACTION                   DIRECTOR OF QUALITY & SAFETY                CUSTOMER QUALITY RATINGS                                AVG. RESPONSE TIME
D - DOCUMENT CONTROL                    DIRECTOR OF QUALITY & SAFETY                INTERNAL AUDIT RESULTS                                  ?
E - FINANCE                             DIRECTOR OF FINANCE & ADMINISTRATION        RECEIVABLES OVER 65 DAYS / VOUCHER ERROR LOG            ?
F - INFORMATION TECHNOLOGY              DIRECTOR OF FINANCE & ADMINISTRATION        SYSTEM DOWNTIME                                         ?
G - INTERNAL AUDITS                     DIRECTOR OF QUALITY & SAFETY                EXTERNAL SURVEILLANCE AUDITS                            ?
H - TRAINING                            DIRECTOR OF FINANCE & ADMINISTRATION        EMPLOYEE EVALUATION FORM                                ?
I - PREVENTIVE ACTION                   DIRECTOR OF QUALITY & SAFETY                ?                                                       ?
J - SALES & MARKETING                   SALES & MARKETING MANAGER                   N/A                                                     N/A
K - ESTIMATING                          SALES & MARKETING MANAGER                   TBD                                                     N/A
L - CONTRACT REVIEW                     SALES & MARKETING MANAGER                   ?                                                       N/A
M - QUALITY PLANNING PROCESS            DIRECTOR OF ENGINEERING & DESIGN            PRODUCTION ROUTER ERRORS                                N/A
N - SCHEDULING                          OPERATIONS MANAGER                          ON TIME DELIVERY                                        N/A
O - INVENTORY                           OPERATIONS MANAGER                          INVENTORY ACCURACY                                      N/A
P - PURCHASING                          OPERATIONS MANAGER                          ON TIME DELIVERY / SUPPLIER QUALITY                     N/A
Q - SUPPLIER DEVELOPMENT                OPERATIONS MANAGER                          APPROVED SUPPLIER LIST / SUPPLIER QUALITY               N/A
R - RECEIVING                           OPERATIONS MANAGER                          INVENTORY ACCURACY / ON TIME DELIVERY                   N/A
                                                                                    CUSTOMER QUALITY RATINGS / ON TIME DELIVERY / SCRAP &
S - MANUFACTURING                       OPERATIONS MANAGER                          REWORK                                                  PRODUCTIVITY REPORT
T - OUTSIDE PROCESSES                   OPERATIONS MANAGER                          ON TIME DELIVERY / SUPPLIER QUALITY                     N/A
                                                                                    CUSTOMER QUALITY RATINGS / ON TIME DELIVERY / SCRAP &
U - ASSEMBLY                            OPERATIONS MANAGER                          REWORK                                                  PRODUCTIVITY REPORT
V - PACK / LABEL / SHIP                 OPERATIONS MANAGER                          ON TIME DELIVERY                                        N/A
W - INSPECTION                          DIRECTOR OF QUALITY & SAFETY                INTERNAL AUDIT RESULTS                                  COST OF QUALITY
X - CALIBRATION                         DIRECTOR OF QUALITY & SAFETY                GAGE R&R RESULTS                                        TIMELINESS OF CALIBRATIONS
Y - MAINTENANCE                         OPERATIONS MANAGER                          CATASTROPHIC DOWNTIME / UNSCHEDULED DOWNTIME            N/A
Z - TOOLING                             OPERATIONS MANAGER                          ON TIME DELIVERY                                        N/A
AA - DESIGN                             DIRECTOR OF ENGINEERING & DESIGN            ON TIME / ON BUDGET PROJECT                             N/A




      avc {8e6fc73f-121a-4885-89d0-ad054303ed04.xls, SUMMARY} Rev. A
                                                               Acro Process Detail

  Process Owner              President / Executive Vice President

    Supplier(s)                       Input(s)                                                        Outputs                 Customers
                                 Owner strategic goals          Constraints: procedures, etc.   Documented Business Plan         Customers
                                Customer expectations                  ISO 9001 Standard                                   (Company Name) Owners
                                                             (Company Name) Quality Manual




                                                                          Process

                                                                    A Business
                                                                       Plan
                                                                    Resources: human or other
                                                                           President
                                                                    Executive Vice President
                                                                       Management Team




Process Effective Measurement                                  N/A

Process Efficiency Measurement                                 N/A
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                                                                                             Acro Process Detail

     Process Owner                       Director of Quality and Safety

         Supplier(s)                                    Input(s)                                                                             Outputs              Customers
       Management Team                        Quality Objective Data                           Constraints: procedures, etc.                Action Items           Customers
       Purchasing Manager                 Process Measurement Data                                  ISO 9001 Standard                   CI Improvement Plan         Owners
  Production Control Manager                   Process Control Data                          (Company Name) Quality Manual            Supplier Development Plan    Employees
Assembly and Inventory Control Manager         Internal Audit Results                          Management Review Data Sheet             Benchmarking Plans
                                           Customer Feedback Data                                                                        QMS Improvement's
                                             Corrective Action Status
                                             Preventive Action Status
                                                       Action Items
                                           Analysis of actual and potential field failures




                                                                                                        Process
                                                                                                    B
                                                                                                Management
                                                                                                  Review
                                                                                                Resources: human or other
                                                                                                          President
                                                                                                 Executive Vice President
                                                                                                    Management Team
                                                                                                    Purchasing Manager
                                                                                               Production Control Manager
                                                                                             Assembly and Inventory Control Manager




 Process Effective Measurement                                                                Ability to achieve Quality Objectives

 Process Efficiency Measurement

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                                                              Acro Process Detail

  Process Owner              Director of Quality and Safety

    Supplier(s)                        Input(s)                                                           Outputs           Customers
       Customers                  Customer reject data          Constraints: procedures, etc.                                  Customers
                              (Company Name) DMR data                ISO 9001 Standard            Process improvements   Internal Process Owners
                               Management Review Data         (Company Name) Quality Manual        QMS improvements
                                Process Measurements                 4.14_001 Procedure
                                 Internal Audit Findings
                                  Customer complaints




                                                                        Process

                                                                C Corrective
                                                                   Action
                                                                 Resources: human or other




Process Effective Measurement                                  Customer Quality Ratings / Response Time

Process Efficiency Measurement                                 N/A
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                                                              Acro Process Detail

  Process Owner              Director of Quality and Safety

    Supplier(s)                        Input(s)                                                     Outputs              Customers
    CSE Engineering             Standards / Specifictions       Constraints: procedures, etc.   Controlled Documents     CSE Engineering
   Quality Engineering              Customer Prints                 ISO 9001 Standard                                   Quality Engineering
  QMS Process Owners            Specification Variances       (Company Name) Quality Manual                            QMS Process Owners
                             Quality Syatem Documentation           4.05_001 Procedure                                  Production Control
                                                                                                                          Manufacturing




                                                                        Process

                                                                D Document
                                                                  Control
                                                                 Resources: human or other
                                                                     Quality Specialist




Process Effective Measurement                                 Internal Audit Results

Process Efficiency Measurement                                N/A
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                                                              Acro Process Detail

  Process Owner              Director of Finance and Administration

     Supplier(s)                      Input(s)                                                            Outputs                    Customers
                                                                Constraints: procedures, etc.


    Product Shipment             To be invoiced report          Accounting Procedure Book                  Invoices                 External Customers
                                                                                                         Aging report               Management Team
                                                                                                         Cash receipts


 (Company Name) Supplier           Voucher Payable              Accounting Procedure Book          Accounts Payable Invoices     (Company Name) Suppliers
                                                                                                 Accounts Payable Aging Report
                                                                                                            Checks


                                                                        Process


                                                                      E Finance

                                                                 Resources: human or other
                                                                Accounts Receivable Bookkeeper

                                                                          Syteline
                                                                       Geis Software


                                                                Accounts Payable / Payroll
                                                                          Syteline




Process Effective Measurement                                 Receivables Over 65 Days / Voucher Error Log

Process Efficiency Measurement                                N/A
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                                                               Acro Process Detail

  Process Owner              Director of Finance and Administration

    Supplier(s)                       Input(s)                                                  Outputs          Customers
                                                                Constraints: procedures, etc.
  Internal System Users         System related requests                                           Repairs      Internal System Users
                                       Hardware                                                  Upgrades
                                        Software                                                New Installs




                                                                          Process

                                                               F Information
                                                                Technology
                                                                 Resources: human or other


                                                                      System Administrator
                                                                          Consultants
                                                                       Outside Suppliers




Process Effective Measurement                                  ??

Process Efficiency Measurement                                 N/A
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                                                               Acro Process Detail

  Process Owner              Director of Quality and Safety

    Supplier(s)                        Input(s)                                                         Outputs                 Customers
                                                                 Constraints: procedures, etc.
   Management Team             Request for status of QMS             ISO 9001 Standard              Internal Audit Report       Process Owners
                                                               (Company Name) Quality Manual     Non Conformance findings     Management Team
                                                                     4.17_001 Procedure             Observation findings     QMS Certification Body
                                                                                                 Improvement Opportunities




                                                                         Process

                                                                     G Internal
                                                                       Audits
                                                                  Resources: human or other
                                                                      Quality Specialist
                                                                       Internal Auditors




Process Effective Measurement                                  External Surveillance Audits

Process Efficiency Measurement                                 N/A
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                                                              Acro Process Detail

  Process Owner              Director of Finance and Administration

    Supplier(s)                       Input(s)                                                   Outputs     Customers
                                                                Constraints: procedures, etc.
       Managers                      Lagal Notices                    ISO 9001 Standard          Training   Management Team
      Supervisors                  Trainig Requests          (Company Name) Quality Manual                    Supervisors
       Customers                                                      4.18_001 Procedure                     Team Leaders
                                                                      OSHA Requirements                        Emplyees




                                                                         Process


                                                                      H Training

                                                                 Resources: human or other


                                                                       H.R Administrator
                                                                        Microsoft Excel
                                                                         HR software




Process Effective Measurement                                 Emplyee Training Evaluation Form

Process Efficiency Measurement                                N/A
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                                                               Acro Process Detail

  Process Owner              Director of Quality and Safety

    Supplier(s)                        Input(s)                                                     Outputs            Customers
                                                                Constraints: procedures, etc.
       Employees                 Process Review Data                 ISO 9001 Standard          Process improvements     Customers
    Process Owners                                            (Company Name) Quality Manual     Safety Improvements    Process owners
                                                                     4.14_002 Procedure                                  Emplyees




                                                                        Process

                                                                 I Preventive
                                                                    Action
                                                                 Resources: human or other
                                                                       All Employees




Process Effective Measurement                                  ??

Process Efficiency Measurement                                 N/A
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                                                           Acro Process Detail

  Process Owner              Sales and Marketing Manager

    Supplier(s)                       Input(s)                                                      Outputs             Customers
                                                               Constraints: procedures, etc.
                                    Customer Data                     Business Plan            Sales & marketing Plan     Owners
                                     Market Data




                                                                       Process

                                                                J Sales and
                                                                 Marketing
                                                                Resources: human or other


                                                               Sales and Marketing Manager
                                                           Sales & Business Development
                                                                     Sales Engineers




Process Effective Measurement                              N/A

Process Efficiency Measurement                             N/A
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                                                           Acro Process Detail

  Process Owner              Sales and Marketing Manager

    Supplier(s)                       Input(s)                                                  Outputs    Customers
                                                                Constraints: procedures, etc.


   External Customers                   Prints                                                   Quotes   External Customers
         Sales                  Customer requirements                                                           Sales




                                                                        Process


                                                                K Estimating

                                                                Resources: human or other


                                                                    Estimating Engineer




Process Effective Measurement                              TBD

Process Efficiency Measurement                             N/A
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                                                                Acro Process Detail

  Process Owner              Sales and Marketing Manager

    Supplier(s)                       Input(s)                                                         Outputs             Customers
                                                                  Constraints: procedures, etc.
       Customer                    Purchase Orders                    ISO 9001 Standard               Started Order        Manufacturing
                             Documented Customer Requirements   (Company Name) Quality Manual     Request for correction
                                                                      4.3_001 Procedure
                                                                      4.3_002 Procedure




                                                                          Process

                                                                      L Contract
                                                                        Review
                                                                   Resources: human or other


                                                                        Sales Engineers
                                                                 Customer Support Engineers
                                                                       Order Entry Clerk




Process Effective Measurement                                   ??

Process Efficiency Measurement                                  N/A
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                                                                   Acro Process Detail

   Process Owner                  Director of Engineering

      Supplier(s)                          Input(s)                                                        Outputs            Customers
                                                                     Constraints: procedures, etc.
          Customer                 Prints / Files / Requirements         ISO 9001 Standard                    Router          Manufacturing
                                         Purchase Orders           (Company Name) Quality Manual         Work Instructions     Purchasing
                                                                             QPR Form                  Marked Up Drawings       Planning
    Estimating Engineers              Estimates / Processes                                                Quality Plan        Tool Room
                                                                                                      Quality Documentation    Inspection
CSE / Designers / Manufacturing    Recommendations - Tooling,                                                 PPAP
       Representatives                     Process, etc.                                                      FMEA
                                                                                                           Control Plans
      Quality Engineers             Inspection Requirements -                                              Tool Design
                                       Stat. Requirements                    Process                      Fixture Design
                                    Data Reporting / Retention                                           Gage Purchases

                                                                           M QPR

                                                                      Resources: human or other
                                                                                 CSE
                                                                                 QE
                                                                      Manufacturing Personell
                                                                     Support Process Personell




Process Effective Measurement                                      Production Router Errors (1st Time PPAP Approvals?)

Process Efficiency Measurement                                     N/A
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                                                           Acro Process Detail

  Process Owner             Operations Manager

    Supplier(s)                      Input(s)                                                      Outputs               Customers
                                                                Constraints: procedures, etc.
      Engineering                  Purchase Orders                  ISO 9001 Standard           Work Order Packets        Manufacturing
    Inventory Control              B.O.M. / Router        (Company Name) Quality Manual              Priorities      Outside Service Providers
       Purchasing                     Inventory                    4.21_001 Procedure           Shop Load Reports           Assembly
       Order Entry                    Forecasts
       Customers
         Sales




                                                                        Process


                                                            N Scheduling

                                                                Resources: human or other
                                                                        Dispatcher
                                                                          Planner
                                                                      Buyer / Planner
                                                                          Syteline




Process Effective Measurement                              On Time Delivery

Process Efficiency Measurement                             N/A
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                                                               Acro Process Detail

  Process Owner              Operations Manager

    Supplier(s)                       Input(s)                                                     Outputs           Customers
                                                                Constraints: procedures, etc.
       Receiving                     Raw Material                    ISO 9001 Standard          Released Materials   Manufacturing
     Manufacturing              Purchased Components       (Company Name) Quality Manual         Inventory Counts      Assembly
        Assembly                       Products                      4.7_001 Procedure                                 Shipping
                                                                     4.15_001 Procedure




                                                                        Process

                                                                 O Inventory
                                                                   Control
                                                                 Resources: human or other
                                                                      Material Handlers
                                                                          Syteline
                                                                           Scales




Process Effective Measurement                                  4 Inventory Accuracy Measures

Process Efficiency Measurement                                 N/A
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                                                              Acro Process Detail

  Process Owner             Operations Manager

     Supplier(s)                     Input(s)                                                         Outputs         Customers
                                                                Constraints: procedures, etc.
    Sales Engineering                   RFQ                          ISO 9001 Standard              Purchase Orders      Receiving
          CSE                   Purchase Requisitions        (Company Name) Quality Manual                            Sales Engineering
    Production Control           Order Action Report     (Company Name) Supplier Quality Manual                           Suppliers
(Company Name) Employees        Order Exception Report              Approved Supplier List
                                                                     4.6_001 Procedure
                                                                     4.6_002 Procedure
                                                         (Company Name) Supplier Evaluation Form




                                                                         Process


                                                               P Purchasing

                                                                Resources: human or other
                                                                    Purchasing Manager
                                                                           Buyers
                                                                       Buyer / Planner
                                                                           Syteline




Process Effective Measurement                                 On Time Delivery / Supplier Quality

Process Efficiency Measurement                                N/A
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                                                            Acro Process Detail

  Process Owner              Operations Manager

    Supplier(s)                       Input(s)                                                                Outputs                         Customers
                                                                Constraints: procedures, etc.
       Purchasing               Customer Requirements                ISO 9001 Standard          Improved Complience to (Company Name) SQM       Purchasing
      Engineering           (Company Name) Requirements (Company Name) Quality Manual                  Improved Product Quality             Receiving Inspection
                                                        (Company Name) Supplier Quality Manual
                                                                 Supplier Evaluation Form




                                                                        Process

                                                                 Q Supplier
                                                                 Development
                                                                 Resources: human or other


                                                                     Purchasing Manager
                                                                           Buyer
                                                                      Quality Engineers
                                                                          Syteline




Process Effective Measurement                                  Approved Supplier List / Supplier Quality

Process Efficiency Measurement                                 N/A
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                                                           Acro Process Detail

  Process Owner             Operations Manager

    Supplier(s)                      Input(s)                                                          Outputs                Customers
                                                                Constraints: procedures, etc.
        Suppliers                 Outside Processes                 ISO 9001 Standard                    Labeling             Inventory Control
                                    Raw Materials         (Company Name) Quality Manual Product Entered Into Inventory         Manufacturing
                                      Products                      4.7_001 Procedure           Stocked / Delivered Product      Assembly
                                                                    4.8_001 Procedure                                           Maintenance
                                                                   4.10_001 Procedure                                           Employees
                                                                   4.10_002 Procedure
                                                                     Work Instructions




                                                                        Process


                                                                 R Receiving

                                                                Resources: human or other
                                                                     Material Handler
                                                                          Syteline
                                                                           Scale




Process Effective Measurement                              Inventory Accuracy / On Time Delivery

Process Efficiency Measurement                             N/A
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                                                          Acro Process Detail

  Process Owner             Operations Manager

    Supplier(s)                      Input(s)                                                      Outputs                Customers
                                                            Constraints: procedures, etc.
   Production Control               Raw Material                  ISO 9001 Standard                  Product             External Customers
       Purchasing                   Job Packets                   Aco Quality Manual                                         Assembly
                                                            4.5_001, 4.8_001, 4.9_001                                        Inventory
                                                          4.10_003, 4.10_106, 4.11_001                                    Outside Services
                                                          4.12_001, 4.13_001, 4.14_001
                                                          4.14_002, 4.15_001, 4.20_001
                                                                     Procedures




                                                                     Process


                                                           S Manufacturing

                                                            Resources: human or other
                                                                     Supervisors
                                                                    Team Leaders
                                                                   Set Up Persons
                                                                  Set Up / Operators
                                                                      Operators




Process Effective Measurement                             Customer Quality Ratings / On Time Delivery / Scrap & Rework

Process Efficiency Measurement                            Productivity Report
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                                                          Acro Process Detail

  Process Owner             Opeartions Manager

    Supplier(s)                      Input(s)                                                      Outputs          Customers
                                                           Constraints: procedures, etc.
                                                                ISO 9001 Standard
     Manufacturing                    Product            (Company Name) Quality Manual          Special Processes    Receiving
       Purchasing                 Purchase Orders    (Company Name) Supplier Quality Manual




                                                                     Process

                                                                T Outside
                                                                Processes
                                                            Resources: human or other
                                                                Purchasing Manager
                                                                      Buyers
                                                                 Material handlers
                                                                      Syteline
                                                                       Scale




Process Effective Measurement                             On Time Delivery / Supplier Quality

Process Efficiency Measurement                            N/A
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                                                           Acro Process Detail

  Process Owner             Opeartions Manager

    Supplier(s)                      Input(s)                                                       Outputs                   Customers
                                                             Constraints: procedures, etc.
     Manufacturing                     Product                     ISO 9001 Standard                  Product                 Inventory Control
   Production Control               Job Packages          (Company Name) Quality Manual                                     External Customers
    Inventory Control                                        4.5_001, 4.8_001, 4.9_001                                    Outside Service Providers
                                                           4.10_003, 4.10_106, 4.11_001
                                                           4.12_001, 4.13_001, 4.14_001
                                                           4.14_002, 4.15_001, 4.20_001
                                                                      Procedures




                                                                      Process


                                                                 U Assembly

                                                             Resources: human or other
                                                                     Team Leaders
                                                                  Specialty Assemblers
                                                                      Assemblers
                                                                 Welders / Spot Welders




Process Effective Measurement                              Customer Quality Ratings / On Time Delivery / Scrap & Rework

Process Efficiency Measurement                             Productivity Report
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                                                           Acro Process Detail

  Process Owner              Opeartions Manager

    Supplier(s)                       Input(s)                                                           Outputs                   Customers
                                                                Constraints: procedures, etc.
     Manufacturing                      Product                 4.10_106 Std. Qual. Checks            Properly Labeled            External Customer
       Assembly                     Purchase Order         (Company Name) Quality Manual             Properly Packaged           Accounts Receivable
    Inventory Control           Available to Ship Report           4.15_001 Procedure           Shipped to Correct Destination
       Order Entry                                                                                      Packing Slips




                                                                        Process

                                                                    V Pack,
                                                                   Label,Ship
                                                                Resources: human or other


                                                                     Material Handler
                                                                          Syteline
                                                                           Scale




Process Effective Measurement                               On Time Delivery

Process Efficiency Measurement                              N/A
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                                                              Acro Process Detail

  Process Owner              Director of Quality and Safety

     Supplier(s)                       Input(s)                                                        Outputs                   Customers
  Manufacturing centers                 Product                 Constraints: procedures, etc.     Receiving Inspection              Customers
   Raw Material receipts                                             ISO 9001 Standard             1st Piece Inspection       Manufacturing Centers
   Component receipts                                         (Company Name) Quality Manual       First Article Inspection   CSE & Quality Engineering
  Outside service receipts                                     4.10_001, 002, 003, 004, 005     Outside Service Inspection
                                                               4.10_101, 102, 103, 104, 105          Final Inspection
                                                                    4.10_106 Procedures             Capability Studies
                                                                                                   Gage R&R Studies




                                                                        Process


                                                                W Inspection

                                                                 Resources: human or other
                                                                    Quality Supervisors
                                                                         Inspectors
                                                                 Manufacturing Personnel




Process Effective Measurement                                 Internal Audit Results

Process Efficiency Measurement                                N/A
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                                                                Acro Process Detail

  Process Owner              Director of Quality and Safety

    Supplier(s)                        Input(s)                                                             Outputs            Customers
 Manufacturing personnel      Production inspection equipment     Constraints: procedures, etc.         Calibrated equipment   Manufacturing
                                                                       ISO 9001 Standard
                                                                (Company Name) Quality Manual
                                                                       4.11_001 Procedure
                                                                      Calibration Instructions




                                                                           Process


                                                                  X Calibration

                                                                   Resources: human or other
                                                                            Inspectors




Process Effective Measurement                                   Gage R&R / Timeliness of Calibrations

Process Efficiency Measurement                                  N/A
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                                                          Acro Process Detail

  Process Owner             Operations Manager

    Supplier(s)                      Input(s)                                                    Outputs         Customers
                                                            Constraints: procedures, etc.
  Machine requirememts         Maintenance Schedules             ISO 9001 Standard              Maintenance      Manufacturing
       Employees                Work Order Requests      (Company Name) Quality Manual            Repairs          Assembly
                                                                 4.9_001 Procedure            Special Requests    Employees




                                                                     Process
                                                            Y Preventive
                                                            and Predictive
                                                             Maintenance
                                                            Resources: human or other


                                                                 Facilities Supervisor
                                                                Maintenance Personell




Process Effective Measurement                             Catastrophic Downtime / Unscheduled Downtime

Process Efficiency Measurement                            N/A
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                                                           Acro Process Detail

  Process Owner             Opeartions Manager

    Supplier(s)                      Input(s)                                                 Outputs          Customers
                                                            Constraints: procedures, etc.
       Pressroom                        Tools                     ISO 9001 Standard         Maintained Tools    Pressroom
                                   Repair Requests        (Company Name) Quality Manual     Repaired Tools




                                                                      Process

                                                              Z Tooling
                                                             Maintenance
                                                             Resources: human or other


                                                                      Toolmakers
                                                                 Toolmaker Apprentices




Process Effective Measurement                              On Time Delivery

Process Efficiency Measurement                             N/A
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                                                            Acro Process Detail

  Process Owner             Director of Engineering and Design

    Supplier(s)                       Input(s)                                                            Outputs                 Customers
                                                                 Constraints: procedures, etc.
       Customer                Functional Requirements               ISO 9001 Standard           Design and Development meeting     Customer
                              Performance Requirements      (Company Name) Quality Manual              input requirements         Manufacturing
                                Statutory Requirements       4.4_001, 4.4_002 Procedures                 Purchasing info
                               Regulatory Requirements                                                   Production info
                              Previous Design Information                                          Product acceptance criteria
                               Customer Requirements                                                 Special Charecteristics
                                Manufacturing Process                                                    Design FMEA
                                                                                                           Fail Saifing
                                                                                                      Drawings / Math Data
                                                                         Process                        Design Reviews



                                                                   AA Design

                                                                 Resources: human or other


                                                                      Design Engineer
                                                                      Quality Engineer




Process Effective Measurement                               On Time / On Budget Product Launch

Process Efficiency Measurement                              N/A
   avc {8e6fc73f-121a-4885-89d0-ad054303ed04.xls, DES} Rev. A

				
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posted:8/1/2011
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Description: Sales and Marketing Action Plan document sample