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J U LY – N O V E M B E R 2 0 11
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TA B L E O F C O N T E N T S

INTERPERSONAL SKILLS                                               BUSINESS WRITING                                                 FINANCE
   Getting Results Without Authority . . . . . . 1                    AMA’s 2-Day Business Writing                                     AMA’s Advanced Financial Modeling
   The 7 Habits of Highly Effective                                    Workshop. . . . . . . . . . . . . . . . . . . . . . . 15         and Forecasting Workshop . . . . . . . . . . 28
    People® 3-Day Signature Program . . . . . . 2                     How to Sharpen Your Business                                     AMA’s Course on Financial Analysis. . . . . 28
   How to Communicate with Diplomacy,                                  Writing Skills. . . . . . . . . . . . . . . . . . . . . 15      Fundamentals of Finance and Accounting
    Tact and Credibility . . . . . . . . . . . . . . . . . 3       MANAGEMENT SKILLS                                                    for Nonfinancial Managers . . . . . . . . . . 29
   Building Better Work Relationships:                                The 7 Habits of Highly Effective People®
    New Techiques for Results-oriented
                                                                                                                                    MARKETING/SALES
                                                                       for Managers 2-Day Workshop . . . . . . . 16
    Communication . . . . . . . . . . . . . . . . . . . 4                                                                              Fundamentals of Marketing:
                                                                      AMA’s 5-Day MBA Workshop . . . . . . . . . 17
   Negotiating to Win . . . . . . . . . . . . . . . . . . 5                                                                             Your Action Plan for Success . . . . . . . . . 30
   Responding to Conflict: Strategies for                          MANAGEMENT AND SUPERVISORY SKILLS                                   Fundamental Selling Techniques for the
    Improved Communication. . . . . . . . . . . . 5                   Management Skills for                                             New or Prospective Salesperson . . . . . . 30
   Managing Chaos: Tools to Set Priorities                             New Supervisors . . . . . . . . . . . . . . . . . . 18       OFFICE SUPPORT
    and Make Decisions Under Pressure . . . . 6                       Making the Transition from
                                                                                                                                       Management Skills for Administrative
   Time Management . . . . . . . . . . . . . . . . . . 7               Staff Member to Supervisor. . . . . . . . . . 19
                                                                                                                                        Professionals . . . . . . . . . . . . . . . . . . . . . 31
   Assertiveness Training for Women in                                Making the Transition to Management . . 20
                                                                                                                                       Partnering with Your Boss: Strategic
    Business . . . . . . . . . . . . . . . . . . . . . . . . . 8      Taking on Greater Responsibility: Step-up                         Skills for Administrative Professionals. . . 31
   Expanding Your Influence: Understanding                             Skills for Nonmanagers . . . . . . . . . . . . . 20
    the Psychology of Persuasion. . . . . . . . . . 8                 Management Skills for New Managers . . 21                     TRAINING
                                                                      Moving from an Operational Manager                               AMA’s Myers-Briggs Type Indicator®
LEADERSHIP SKILLS                                                      to a Strategic Thinker . . . . . . . . . . . . . . 22            (MBTI®) Certification Program . . . . . . . . 32
   Preparing for Leadership: What it                                  Successfully Managing People . . . . . . . . . 23
    Takes to Take the Lead . . . . . . . . . . . . . . 9
                                                                      Improving Your Managerial Effectiveness . . 24
   Developing Executive Leadership . . . . . . . 10                                                                                                        AMA’s Live Online Seminars offer the same
   The Voice of Leadership: How Leaders                            STRATEGIC PLANNING                                                                      high-caliber faculty and engaging content as
    Inspire, Influence and Achieve Results . . 11                                                                                                          the classroom seminar—on your desktop.
                                                                      Strategic Planning . . . . . . . . . . . . . . . . . . 24
   Critical Thinking . . . . . . . . . . . . . . . . . . . 12
                                                                   PROJECT MANAGEMENT                                                                          AMA Blended Learning—a
   New Best Seller! Advanced Critical                                                                                                                          dynamic and effective blend of live training,
    Thinking Applications Workshop . . . . . . 13                     Improving Your Project Management                                     AN AMA
                                                                                                                                                               online tools, resources and events that pro-
                                                                        Skills: The Basics for Success. . . . . . . . . 25              BLENDED LEARNING
                                                                                                                                            SEMINAR
   Leading with Emotional Intelligence . . . . 13                                                                                                              vides the foundation for greater subject
                                                                      New Best Seller! Essentials of                                                           mastery and measurable performance met-
PRESENTATION SKILLS                                                     Project Management for the                                                             rics to back it up.
   Strategies for Developing Effective                                  Non-Project Manager . . . . . . . . . . . . . . 26
    Presentation Skills . . . . . . . . . . . . . . . . . 14          Information Technology Project
   Effective Executive Speaking . . . . . . . . . . 14                  Management . . . . . . . . . . . . . . . . . . . . 26                   A M A CERTIFICATE PROGRAMS
                                                                      AMA’s Comprehensive Project                                                           Attendance at seminars in this booklet
                                                                                                                                                           contributes to the requirements for earning an
                                                                         Management Workshop . . . . . . . . . . . 27                                    AMA Certificate—a recognized symbol of achieve-
                                                                                                                                                        ment in the business world. For information on how
                                                                                                                                                      to qualify for an AMA Certificate, as well as special
                                                                                                                                                    discount pricing, visit www.amanet.org/certificates or
                                                                                                                                                  call 1-800-262-9699.
                                                                                                               INTERPERSONAL SKILLS



   Getting Results Without                                                                    Also available as a
                                                                                              Live Online Seminar
   Authority SEMINAR #2532
                                                                                                     SCHEDULE
   Winning respect and cultivating influence and cooperation                                         July 6-8 . . . . . . . New York, NY . . . . . . . 2532-EF3-00754
                                                                                                     July 6-8 . . . . . . . San Francisco, CA . . . . 2532-EF3-00755
   are absolutely essential to career success.
                                                                                                     July 11-13 . . . . . Arlington, VA . . . . . . . 2532-EF3-00756
   Focus on the key elements of influencing others when there is lack of authority                   July 13-15 . . . . . Chicago, IL . . . . . . . . . 2532-EF3-00757
                                                                                                     July 18-20 . . . . . Kansas City, KS . . . . . . 2532-EF3-00759
   —personal power, persuasion and negotiation. Learn how to build your power
                                                                                                     July 25-27 . . . . . Atlanta, GA. . . . . . . . . 2532-EF3-00760
   base using the Personal Power Model; know the first steps in the influence
                                                                                                     July 25-27 . . . . . Princeton, NJ . . . . . . . . 2532-EF3-00761
   process; adapt behavior patterns that build credibility; and persuade with a                      Aug. 3-5 . . . . . . Morristown, NJ . . . . . . 2532-EF3-00788
   framework of discovery, preparation and dialogue; enhance your learning with                      Aug. 8-10 . . . . . Chicago, IL . . . . . . . . . 2532-EF3-00763
   videos, exercises, assessment tools and group discussions.                                        Aug. 15-17 . . . . Arlington, VA . . . . . . . 2532-EF3-00764
                                                                                                     Aug. 15-17 . . . . Boston, MA. . . . . . . . . 2532-EF3-00791
                                                                                                     Aug. 15-17 . . . . San Francisco, CA . . . . 2532-EF3-00765
   HOW YOU WILL BENEFIT                             Personal Preferences                             Aug. 24-26 . . . . Dallas, TX . . . . . . . . . . 2532-EF3-00766
   • Establish or regain credibility so you can     • Linkages between personal styles and           Aug. 24-26 . . . . Denver, CO . . . . . . . . . 2532-EF3-00789
     begin to influence                               reciprocity, relationship, partnership         Aug. 24-26 . . . . Myrtle Beach, SC. . . . . 2532-EF3-00834
                                                                                                     Aug. 29-31 . . . . New York, NY . . . . . . . 2532-EF3-00767
   • Use your power base to persuade others         • Style indicator and interpretation tool
                                                                                                     Sept. 7-9. . . . . . Cincinnati, OH. . . . . . . 2532-EF3-00762
   • Understand the person you’re trying            • Blind spots in your self-knowledge             Sept. 7-9. . . . . . Houston, TX . . . . . . . . 2532-EF3-00790
     to influence—and persuade through              • The negative attribution cycle                 Sept. 7-9. . . . . . San Francisco, CA . . . . 2532-EF3-00768
     give-and-take                                  Persuasion                                       Sept. 12-14. . . . New York, NY . . . . . . . 2532-EF3-00769
   • Develop and grow relationships within your     • Key components of persuasion: discovery,       Sept. 14-16. . . . Arlington, VA . . . . . . . 2532-EF3-00770
     organization and beyond                          preparation, dialogue                          Sept. 14-16. . . . Atlanta, GA. . . . . . . . . 2532-EF3-00771
   • Create a collaborative work environment                                                         Sept. 14-16. . . . San Diego, CA . . . . . . 2532-EF3-00752
                                                    • Adjust to different audiences
     for faster, better results                                                                      Sept. 19-21. . . . Richmond, VA. . . . . . . 2532-EF3-00772
                                                    • Understand the other person                    Sept. 26-28. . . . Chicago, IL . . . . . . . . . 2532-EF3-00773
   • Let work styles and communication
     differences work for, not against, you         • The role of investment and risk                Oct. 5-7 . . . . . . San Francisco, CA . . . . 2532-EF3-00792
                                                    • Achieve credibility                            Oct. 10-12 . . . . New York, NY . . . . . . . 2532-EF3-00793
   • Sell ideas and implement change
                                                    • Manage stakeholders                            Oct. 17-19 . . . . Arlington, VA . . . . . . . 2532-EF3-00794
   • Achieve trust and give-and-take                                                                 Oct. 17-19 . . . . Melville, NY. . . . . . . . . 2532-EF3-00835
     relationships up, down and across the          • Reach a common goal
                                                                                                     Oct. 19-21 . . . . Chicago, IL . . . . . . . . . 2532-EF3-00795
     organization                                   • Sell your position by providing evidence       Oct. 26-28 . . . . Lake Buena Vista, FL . . 2532-EF3-00797
   • Project self-confidence without being pushy    • Connect emotionally                            Oct. 31-Nov. 2 . Indianapolis, IN . . . . . . 2532-EF3-00748
   • Adapt your style to the person or situation    • Listening and questioning                      Oct. 31-Nov. 2 . Philadelphia, PA . . . . . 2532-EF3-00799
   • Identify various negotiating techniques that   • Practice persuasion techniques                 Nov. 2-4 . . . . . . Arlington, VA . . . . . . . 2532-EF3-00800
     promote win-win outcomes                                                                        Nov. 7-9 . . . . . . New York, NY . . . . . . . 2532-EF3-00801
                                                    When Conflict Comes Between You                  Nov. 7-9 . . . . . . San Francisco, CA . . . . 2532-EF3-00802
                                                    and Your Desired Results                         Nov. 9-11 . . . . . Chicago, IL . . . . . . . . . 2532-EF3-00803
   WHAT YOU WILL COVER
                                                    • Approaches to conflict resolution              Nov. 14-16 . . . . Durham, NC . . . . . . . . 2532-EF3-00804
   Personal Power
                                                    • Give and receive feedback                      Nov. 16-18 . . . . Dallas, TX . . . . . . . . . . 2532-EF3-00805
   • Understand your personal power                                                                  Nov. 28-30 . . . . Boston, MA. . . . . . . . . 2532-EF3-00806
                                                    • Use a win-win mindset
   • Personal power behaviors                                                                        Nov. 30-Dec. 2 . Chicago, IL . . . . . . . . . 2532-EF3-00808
                                                    Get Better Results from Negotiation
   • Attributes of effective/ineffective                                                             Nov. 30-Dec. 2 . Morristown, NJ . . . . . . 2532-EF3-00809
     influencers                                    • Power, information, timing and approach        Nov. 30-Dec. 2 . San Francisco, CA . . . . 2532-EF3-00807
   • Your power relative to the other person        • Basic principles of negotiation                3 days/1.8 CEUs/18 PDUs
   • Influence strategies                           • Various steps in negotiation                   $2,195/AMA Members $1,995
                                                    Develop an Action Plan                           AMA Members save $200.
   • Commitment Model: why commitment
     from others doesn’t happen by chance
                                                    WHO SHOULD ATTEND                                          LIVE ONLINE SCHEDULE
   Reciprocity and Relationships: The First         Those who need to get work done through
   Step in the Influence Process                                                                        July 12-Aug. 2, 2011, Tues., 2-5 pm ET
                                                    others—or need to convince another person             (4 lessons) . . . 2532-EF3-00787
   • Mental model of influence                      to buy into an idea or follow up on a request.
   • Reciprocity assessment and case study                                                              Oct. 4-25, 2011, Tues., 2-5 pm ET
   • Principles of reciprocity                                                                            (4 lessons) . . . 2532-EF3-08291
   • Build relationships                                                                                1.2 CEUs/12 PDUs
                                                                                                        $2,195/AMA Members $1,995
   • Create partnerships                                               AMA has been reviewed and
                                                                       approved as a provider of
                                                                       project management training
                                                                       by the Project Management
                                                                       Institute (PMI).


All AMA seminars are GSA approved and can be delivered onsite.                             1-800-262-9699         www.amanet.org                            1
INTERPERSONAL SKILLS



The 7 Habits of Highly Effective People®
3-Day Signature Program                                       SEMINAR #2601

By FranklinCovey—now available through AMA.
The 7 Habits of Highly Effective People® courses are based on the teachings of Dr. Stephen R. Covey.

                                                                                                         SCHEDULE
Develop a new outlook and create dramatic change.                                                        July 6-8 . . . . . . . Arlington, VA . . . . . . . 2601-EF3-00241
                                                                                                         July 6-8 . . . . . . . Salt Lake City, UT . . . . 2601-EF3-00242
Problems caused by ineffectiveness cannot be solved with the same ineffective                            July 11-13 . . . . . Minneapolis, MN. . . . . 2601-EF3-00243
thinking that created them. For more than 15 years, The 7 Habits of Highly                               July 11-13 . . . . . New York, NY . . . . . . . 2601-EF3-00244
Effective People® has provided the ultimate in productivity training for thousands                       July 13-15 . . . . . Houston, TX . . . . . . . . 2601-EF3-00245
of people and organizations worldwide. Learn the power of effectiveness and                              July 18-20 . . . . . Hartford, CT . . . . . . . . 2601-EF3-00246
feel more satisfied with what you accomplish each day. Know where you’re                                  July 20-22 . . . . . Chicago, IL . . . . . . . . . 2601-EF3-00247
going and discover the secrets to success and fulfillment within you.                                     July 25-27 . . . . . San Francisco, CA . . . . 2601-EF3-00249
                                                                                                         July 27-29 . . . . . Myrtle Beach, SC. . . . . 2601-EF3-00337
Surveys* of thousands of people across the United States disclosed that while                            July 27-29 . . . . . Richmond, VA. . . . . . . 2601-EF3-00251
many people work hard, they are worried about their lack of effectiveness.                               Aug. 1-3 . . . . . . Anaheim, CA . . . . . . . 2601-EF3-00252
  • Only 14% are accomplishing as much as they believe they could                                        Aug. 3-5 . . . . . . Philadelphia, PA . . . . . 2601-EF3-00253
  • Only 17% prepare a plan for the day                                                                  Aug. 8-10 . . . . . Arlington, VA . . . . . . . 2601-EF3-00254
                                                                                                         Aug. 10-12 . . . . Durham, NC . . . . . . . . 2601-EF3-00255
  • Rewards of working are low—only 50% feel satisfied and fulfilled with their work                       Aug. 15-17 . . . . New York, NY . . . . . . . 2601-EF3-00256
Turn ineffectiveness to effectiveness with The 7 Habits®                                                 Aug. 15-17 . . . . San Francisco, CA . . . . 2601-EF3-00257
                                                                                                         Aug. 17-19 . . . . Atlanta, GA. . . . . . . . . 2601-EF3-00274
     *Results of xQ Surveys conducted by Harris Interactive
                                                                                                         Aug. 22-24 . . . . Chicago, IL . . . . . . . . . 2601-EF3-00259
                                                                                                         Aug. 24-26 . . . . Denver, CO . . . . . . . . . 2601-EF3-00260
                                                                                                         Aug. 24-26 . . . . Morristown, NJ . . . . . . 2601-EF3-00277
HOW YOU WILL BENEFIT                                      Habit 5: Seek First to Understand, Then        Sept. 7-9. . . . . . Pittsburgh, PA . . . . . . . 2601-EF3-00261
• Develop a clear definition of the results you            Be Understood—Develop the skills of            Sept. 12-14. . . . Kansas City, KS . . . . . . 2601-EF3-00262
  want and live each day with a greater                   effective communication that lead to greater   Sept. 12-14. . . . New York, NY . . . . . . . 2601-EF3-00263
  sense of meaning and purpose                            influence and faster problem solving            Sept. 14-16. . . . Chicago, IL . . . . . . . . . 2601-EF3-00264
• Focus on your top priorities, achieve                   Habit 6: Synergize—Value and celebrate         Sept. 19-21. . . . St. Pete Beach, FL . . . . 2601-EF3-00265
  balance and increase organizational                     differences and understand how they con-       Sept. 21-23. . . . Arlington, VA . . . . . . . 2601-EF3-00266
  productivity through a weekly and daily                 tribute to more innovative and intelligent     Sept. 21-23. . . . Dallas, TX . . . . . . . . . . 2601-EF3-00258
  planning process                                        solutions                                      Sept. 21-23. . . . Seattle, WA. . . . . . . . . 2601-EF3-00268
• End self-defeating behavior and gain the                Habit 7: Sharpen the Saw—Maintain and          Sept. 26-28. . . . Cincinnati, OH. . . . . . . 2601-EF3-00269
  necessary security you need to change                   increase your newfound effectiveness by        Sept. 26-28. . . . San Francisco, CA . . . . 2601-EF3-00270
                                                          continually renewing yourself mentally and     Sept. 28-30. . . . Boston, MA. . . . . . . . . 2601-EF3-00278
• Develop strong relationships based on
                                                          physically                                     Oct. 3-5 . . . . . . Indianapolis, IN . . . . . . 2601-EF3-00340
  mutual trust
                                                                                                         Oct. 3-5 . . . . . . Minneapolis, MN. . . . . 2601-EF3-00279
• Be prepared to deal with difficult                       WHO SHOULD ATTEND                              Oct. 3-5 . . . . . . New York, NY . . . . . . . 2601-EF3-00280
  circumstances before they happen                                                                       Oct. 5-7 . . . . . . San Diego, CA . . . . . . 2601-EF3-00281
                                                          Anyone who manages multiple projects,
                                                          faces expanding workloads, tight time lines    Oct. 10-12 . . . . Hartford, CT . . . . . . . . 2601-EF3-00282
WHAT YOU WILL COVER                                                                                      Oct. 12-14 . . . . Arlington, VA . . . . . . . 2601-EF3-00283
                                                          and increased uncertainty.
Habit 1: Be Proactive—Recognize how                                                                      Oct. 12-14 . . . . Atlanta, GA. . . . . . . . . 2601-EF3-00284
choices based on personal experience or                   Pre-work required:                             Oct. 19-21 . . . . San Antonio, TX . . . . . 2601-EF3-00341
beliefs can profoundly impact your effective-                                                            Oct. 19-21 . . . . San Francisco, CA . . . . 2601-EF3-00285
                                                          The 7 Habits Benchmark—A questionnaire
ness, both positively and negatively                                                                     Oct. 24-26 . . . . Chicago, IL . . . . . . . . . 2601-EF3-00286
                                                          to help you consider your own effectiveness
Habit 2: Begin with the End in Mind—                                                                     Oct. 26-28 . . . . Richmond, VA. . . . . . . 2601-EF3-00287
                                                          and give you the opportunity to see the        Oct. 31-Nov. 2 . Arlington, VA . . . . . . . 2601-EF3-00288
Develop a clear definition of what is and is
                                                          viewpoints of others. This 78 question
not important to you by creating the most                                                                For a complete list of dates and locations, visit www.amanet.org
important roadmap you’ll ever have—your                   assessment gathers feedback from your
                                                          manager, direct reports and peers who          3 days/1.8 CEUs/18 PDUs
Personal Mission Statement                                                                               $2,095/AMA Members $1,895
                                                          work closely enough with you to accurately
Habit 3: Put First Things First—Increase the                                                             AMA Members save $200.
balance and fulfillment of your professional               assess your individual effectiveness.
and personal life by investing a few minutes                                                              • The 7 Habits FranklinCovey Planning
each day in the same planning process used
                                                          Attendees will receive:
                                                          • The 7 Habits of Highly Effective                System
by many of the world’s most successful people
                                                            People®—This best-selling book provides       • Participant Guidebook—A manual filled
Habit 4: Think Win-Win—Build a team that                    the basis for the concepts taught in this       with examples and exercises.
finds faster and better solutions through clear              seminar.
expectations, shared responsibilities and an                                                                                                 AMA has been reviewed and
understanding of priorities                               • The 7 Habits Benchmark Report—A                                                  approved as a provider of
                                                            personalized report based on your                                                project management training
                                                                                                                                             by the Project Management
                                                            pre-work assessment.                                                             Institute (PMI).


 2             For additional dates and locations or to register—1-800-262-9699                          www.amanet.org
                                                                                                                    INTERPERSONAL SKILLS



   How to Communicate with Diplomacy,
   Tact and Credibility SEMINAR #2206
                                                                                                         SCHEDULE
   Get your point across with a positive professional image.                                             July 7-8 . . . . . . . Atlanta, GA. . . . . . . . . 2206-EF3-00677
                                                                                                         July 7-8 . . . . . . . Chicago, IL . . . . . . . . . 2206-EF3-00678
   How well you communicate can influence how others view your performance and                            July 7-8 . . . . . . . Philadelphia, PA . . . . . 2206-EF3-00679
   your prospects for career mobility. Now you can learn how to choose and use the                       July 11-12 . . . . . Arlington, VA . . . . . . . 2206-EF3-00680
   most appropriate words and emotional tone for every business situation. In just two                   July 11-12 . . . . . Richmond, VA. . . . . . . 2206-EF3-00689
   days, this seminar will provide you with skills for clearly and effectively receiving and             July 14-15 . . . . . New York, NY . . . . . . . 2206-EF3-00682
                                                                                                         July 18-19 . . . . . Dallas, TX . . . . . . . . . . 2206-EF3-00684
   transmitting information, ideas, feelings and needs..
                                                                                                         July 18-19 . . . . . San Francisco, CA . . . . 2206-EF3-00685
                                                                                                         July 25-26 . . . . . Seattle, WA. . . . . . . . . 2206-EF3-00710
                                                                                                         July 28-29 . . . . . Durham, NC . . . . . . . . 2206-EF3-00687
   HOW YOU WILL BENEFIT                               Effective and Powerful Communication               July 28-29 . . . . . Los Angeles, CA . . . . . 2206-EF3-00645
   • Communicate efficiently and tactfully with        Skills                                             Aug. 1-2 . . . . . . Boston, MA. . . . . . . . . 2206-EF3-00688
     clients, direct reports, colleagues, your boss   • How to positively impact the visual verbal       Aug. 1-2 . . . . . . Phoenix, AZ. . . . . . . . . 2206-EF3-00686
     and senior management                              and vocal components of communication            Aug. 8-9 . . . . . . Atlanta, GA. . . . . . . . . 2206-EF3-00690
   • Respond in a professional manner, even           • The “Know-Feel-Do” model of                      Aug. 8-9 . . . . . . Chicago, IL . . . . . . . . . 2206-EF3-00691
     when you’re out of your comfort zone               communicating                                    Aug. 11-12 . . . . New York, NY . . . . . . . 2206-EF3-00692
   • Strengthen your communication                    Listening for Effective Communication              Aug. 11-12 . . . . San Francisco, CA . . . . 2206-EF3-00693
     effectiveness with active listening                                                                 Aug. 15-16 . . . . Denver, CO . . . . . . . . . 2206-EF3-00695
                                                      • The barriers and obstacles to listening          Aug. 18-19 . . . . Arlington, VA . . . . . . . 2206-EF3-00696
   • Elicit cooperation and respect by modeling       • How good listening is critical as a              Aug. 18-19 . . . . Austin, TX . . . . . . . . . . 2206-EF3-00726
   • Improve your image through increased               “receiver” of a communications message           Aug. 18-19 . . . . San Diego, CA . . . . . . 2206-EF3-00683
     self-awareness                                   • Build rapport through good listening             Aug. 22-23 . . . . Minneapolis, MN. . . . . 2206-EF3-00698
                                                      • How to use active listening skills               Aug. 29-30 . . . . Parsippany, NJ . . . . . . . 2206-EF3-00793
   WHAT YOU WILL COVER                                                                                   Sept. 8-9. . . . . . Hartford, CT . . . . . . . . 2206-EF3-00700
                                                      • Using listening skills to build and improve
   How Diplomacy, Tact and Credibility                  your image                                       Sept. 12-13. . . . Atlanta, GA. . . . . . . . . 2206-EF3-00701
   Influence How Others Perceive You                                                                      Sept. 12-13. . . . Dallas, TX . . . . . . . . . . 2206-EF3-00702
                                                      Using Diplomacy, Tact and Credibility              Sept. 12-13. . . . New York, NY . . . . . . . 2206-EF3-00703
   • How “image” impacts others’ perception
     of you, your credibility and your job            • Understand how and when to use                   Sept. 12-13. . . . Newport Beach, CA . . 2206-EF3-00794
     performance                                        diplomacy                                        Sept. 12-13. . . . Princeton, NJ . . . . . . . . 2206-EF3-00704
   • Use diplomacy, tact and credibility to           • How and when to be tactful                       Sept. 15-16. . . . Chicago, IL . . . . . . . . . 2206-EF3-00705
     positively impact your image                     • The concept of credibility: what it is, how      Sept. 15-16. . . . San Francisco, CA . . . . 2206-EF3-00706
                                                        to use it when communicating                     Sept. 19-20. . . . Cincinnati, OH. . . . . . . 2206-EF3-00694
   • The communication-based components of                                                               Sept. 19-20. . . . Pittsburgh, PA . . . . . . . 2206-EF3-00708
     image                                            • Five actions for credible communications
                                                                                                         Sept. 22-23. . . . Arlington, VA . . . . . . . 2206-EF3-00709
   Communication Style Differences:The                • How to handle difficult situations with           Sept. 29-30. . . . Lake Buena Vista, FL . . 2206-EF3-00699
   Insight Inventory ®                                  diplomacy, tact and credibility                  Oct. 3-4 . . . . . . Chicago, IL . . . . . . . . . 2206-EF3-00729
   • Develop awareness of your communication          Your Communication Action Plan                     Oct. 3-4 . . . . . . New York, NY . . . . . . . 2206-EF3-00728
     style                                            • Create an action plan to improve your            Oct. 6-7 . . . . . . Atlanta, GA. . . . . . . . . 2206-EF3-00730
   • How stress negatively impacts how you              communication skills back at work                Oct. 10-11 . . . . Las Vegas, NV . . . . . . . 2206-EF3-00749
     communicate                                      • Sign a “follow-up” contract                      Oct. 10-11 . . . . San Francisco, CA . . . . 2206-EF3-00731
                                                                                                         Oct. 13-14 . . . . Kansas City, KS . . . . . . 2206-EF3-00733
   • “Read” others so that you can
                                                      WHO SHOULD ATTEND                                  Oct. 17-18 . . . . Arlington, VA . . . . . . . 2206-EF3-00734
     communicate more effectively
                                                      Business professionals who want to advance         Oct. 17-18 . . . . Denver, CO . . . . . . . . . 2206-EF3-00795
   • Match your communication style with the                                                             Oct. 20-21 . . . . Houston, TX . . . . . . . . 2206-EF3-00735
     communication style of others                    their credibility with diplomatic methods of
                                                                                                         Oct. 20-21 . . . . Riverside, CA. . . . . . . . 2206-EF3-00796
   • Utilize diplomacy, tact and credibility when     communication.                                     Oct. 24-25 . . . . Boston, MA. . . . . . . . . 2206-EF3-00737
     communicating across styles                                                                         Oct. 27-28 . . . . Richmond, VA. . . . . . . 2206-EF3-00738
                                                                                                         Oct. 31-Nov. 1 . Dallas, TX . . . . . . . . . . 2206-EF3-00797
                                                                                                         Oct. 31-Nov. 1 . New York, NY . . . . . . . 2206-EF3-00739
                                                                                                         Oct. 31-Nov. 1 . San Francisco, CA . . . . 2206-EF3-00740
                                                                                                         Nov. 3-4 . . . . . . Chicago, IL . . . . . . . . . 2206-EF3-00741
                                                                                                         Nov. 3-4 . . . . . . Philadelphia, PA . . . . . 2206-EF3-00742
                                                                                                         Nov. 7-8 . . . . . . Atlanta, GA. . . . . . . . . 2206-EF3-00798
                                                                                                         Nov. 10-11 . . . . Durham, NC . . . . . . . . 2206-EF3-00744
                                                               AMA has been reviewed                     Nov. 10-11 . . . . Hartford, CT . . . . . . . . 2206-EF3-00745
                                                               and approved as a provider of project
                                                               management training by the Project        For a complete list of dates and locations, visit www.amanet.org
                                                               Management Institute (PMI).
                                                                                                         2 days/1.2 CEUs/12 PDUs
                                                                                                         $1,995/AMA Members $1,795
                                                                                                         AMA Members save $200.

All AMA seminars are GSA approved and can be delivered onsite.                                  1-800-262-9699         www.amanet.org                            3
INTERPERSONAL SKILLS
                                                                                                Also available as a
                                                                                                Live Online Seminar

Building Better Work Relationships
New Techniques for Results-oriented Communication SEMINAR #2235
                                                                                                       SCHEDULE
Learn why successful work relationships help build successful                                          July 6-8 . . . . . . . Hilton Head, SC. . . . . . 2235-EF3-00871
careers!                                                                                               July 6-8 . . . . . . . San Francisco, CA . . . . 2235-EF3-00872
                                                                                                       July 13-15 . . . . . New York, NY . . . . . . . 2235-EF3-00873
In today’s challenging business environment, you have to build successful                              July 18-20 . . . . . Chicago, IL . . . . . . . . . 2235-EF3-00895
work relationships and interact with people in a positive way to achieve your                          July 20-22 . . . . . Arlington, VA . . . . . . . 2235-EF3-00925
                                                                                                       July 25-27 . . . . . Dallas, TX . . . . . . . . . . 2235-EF3-00876
organizational goals. Now, discover the basic competencies critical to solid work
                                                                                                       Aug. 3-5 . . . . . . Chicago, IL . . . . . . . . . 2235-EF3-00926
relationships—and career success.                                                                      Aug. 8-10 . . . . . Arlington, VA . . . . . . . 2235-EF3-00875
                                                                                                       Aug. 17-19 . . . . New York, NY . . . . . . . 2235-EF3-00877
                                                                                                       Aug. 22-24 . . . . San Francisco, CA . . . . 2235-EF3-00878
HOW YOU WILL BENEFIT                               Build Better Relationships with                     Sept. 7-9. . . . . . Arlington, VA . . . . . . . 2235-EF3-00879
• Build better rapport and gain the trust of       Ourselves and Others                                Sept. 7-9. . . . . . Denver, CO . . . . . . . . . 2235-EF3-00927
  a colleague                                      • Perception, world view, emotional                 Sept. 12-14. . . . Chicago, IL . . . . . . . . . 2235-EF3-00880
• Discover competencies critical to work             intelligence—and you                              Sept. 14-16. . . . San Francisco, CA . . . . 2235-EF3-00881
  relationships                                    • Self-awareness, self-esteem and self-concept      Sept. 19-21. . . . New York, NY . . . . . . . 2235-EF3-00882
                                                                                                       Sept. 26-28. . . . San Diego, CA . . . . . . 2235-EF3-00928
• Develop flexibility in actions, thoughts and     Relationship Building
                                                                                                       Sept. 28-30. . . . Atlanta, GA. . . . . . . . . 2235-EF3-00883
  feelings to better handle any situation          • Managing assumptions in order to build            Oct. 5-7 . . . . . . Arlington, VA . . . . . . . 2235-EF3-00896
• Avoid mistakes and conflicts that may              trusting relationships                            Oct. 5-7 . . . . . . San Francisco, CA . . . . 2235-EF3-00897
  result from misinterpreting others or            • Consciously build trust at work                   Oct. 10-12 . . . . Boston, MA. . . . . . . . . 2235-EF3-00898
  ineffective listening                            • Develop and show a positive attitude              Oct. 12-14 . . . . New York, NY . . . . . . . 2235-EF3-00899
• Influence and motivate to first-rate             • Case studies on how to eliminate the              Oct. 17-19 . . . . Chicago, IL . . . . . . . . . 2235-EF3-00900
  performance                                        “attitude virus”                                  Oct. 26-28 . . . . Houston, TX . . . . . . . . 2235-EF3-00901
• Learn how to use direct and indirect messages                                                        Oct. 31-Nov. 2 . Philadelphia, PA . . . . . 2235-EF3-00929
                                                   Express Needs Within Relationships
• Build your self-esteem and new self-awareness                                                        Nov. 2-4 . . . . . . New York, NY . . . . . . . 2235-EF3-00902
                                                   • Express needs and influence others                Nov. 2-4 . . . . . . Newport Beach, CA . . 2235-EF3-00903
• Identify strengths, weaknesses and
                                                   • Perform an interpersonal needs inventory          Nov. 14-16 . . . . Chicago, IL . . . . . . . . . 2235-EF3-00904
  opportunities in your workplace
                                                   • The shape and sound of assertiveness              Nov. 30-Dec. 2 . New York, NY . . . . . . . 2235-EF3-00905
  relationships
• Understand values, beliefs, attitudes and        • Complete an influential SWOT (Strengths,        3 days/1.8 CEUs/18 PDUs
  perceptions                                        Weaknesses, Opportunities, Threats)             $2,195/AMA Members $1,995
                                                     Profile                                         AMA Members save $200.
• Understand emotions and emotional
  intelligence                                     Relational Communication
                                                   • Identify your communication style: how                    LIVE ONLINE SCHEDULE
• Master the keys to excellent communication:
  observe, listen, analyze, plan, communicate        you relate most often                              Aug. 8-29, 2011, Mon., 2-5 pm ET
                                                   • Sharpen verbal and nonverbal behaviors               (4 lessons) . . . 2235-EF3-00919
WHAT YOU WILL COVER                                  and skills                                         Oct. 31-Nov. 21, 2011, Mon., 2-5 pm ET
Effective Workplace Relationships                  • Apply direct and indirect messages for               (4 lessons) . . . 2235-EF3-00920
• How do you build workplace relationships?          more flexible communication                        1.2 CEUs
• Behaviors that support or undermine these        • Use feedback and questioning skills to             $2,195/AMA Members $1,995
  relationships                                      better understand others
  Assessing your relationships                     Relational Listening
Communication and Perceptions                      • Listening barriers and their impact on           WHO SHOULD ATTEND
• What is world view?                                effective workplace relationships
                                                                                                      This seminar is designed for people who want
• World view, perception and workplace             • Improve listening by asking good questions       to use effective communication and relationship
  relationships                                    • Apply active and reflective listening skills in  management to maximize impact, productivity
• Trustbusters and how to fix them                   various situations                               and results.
• The five axioms of conscious communication       • Best practices for giving or seeking
                                                     feedback                                                                      AMA has been reviewed and
• Mirroring and rapport
                                                   Address Relational Change and Conflict                                          approved as a provider of
Investigate Emotions and Emotional                                                                                                 project management training
Intelligence                                       • Practice relational change                                                    by the Project Management
                                                   • Address conflict                                                              Institute (PMI).
• Social intelligence and multiple intelligences
• Assess your multiple intelligences               • Select your conflict-resolution style
• Five domains of emotional intelligence           • Plan to resolve conflicts assertively
• Improve work relationships through               • Resolve conflicts with the relationship in mind
  emotional intelligence                           • Develop and practice a conflict-resolution
                                                     plan

 4           For additional dates and locations or to register—1-800-262-9699                         www.amanet.org
                      SKILLS
 PRESENTATION this page
      Each seminar on
                                                                                                                                      INTERPERSONAL SKILLS
                  is also available as a
               Live Online Seminar
                                                                                                  Responding to Conflict
 Negotiating to Win                                                                               Strategies for Improved
 SEMINAR #2513
                                                                                                  Communication SEMINAR #2115
 Gain the skills, insights and competencies required
 in all negotiations—in every organization—at                                                     Learn how to manage conflict rather than have
  every level.                                                                                    it manage you.
 Negotiation focuses on solving the problem and closing the                                       Learn new strategies of conflict management that will improve
 gap between what both parties want.                                                              your communication performance and ultimately increase the
                                                                                                  success of your business initiatives.

 HOW YOU WILL BENEFIT
 •   Know when—and when not—to negotiate                                                          HOW YOU WILL BENEFIT
 •   Develop an effective plan and strategy for any negotiation                                   •   Gain a new understanding of conflict
 •   Know what behavior to adapt at each stage of the negotiation                                 •   Understand your own conflict patterns
 •   Adjust your communication style to achieve desired results                                   •   Improve your listening and communication skills
 •   Successfully apply the principles of persuasion to any negotiation                           •   Learn to “read” conflicts by developing a “conflict map”
 •   Negotiate face-to-face, by phone, via e-mail and other media                                 •   Practice effective methods of intervention and conflict management

 WHAT YOU WILL COVER                                                                              WHAT YOU WILL COVER
 •   The basic concepts of negotiation                                                            •   Develop conflict awareness
 •   Identify approaches to negotiation                                                           •   Identify and understand your own conflict behavior
 •   Define the influences on the negotiation process                                               •   Different ways to manage conflict
 •   Plan a negotiation                                                                           •   Conflict strategies: how to become solution-focused vs. problem-
                                                                                                      focused
 •   Apply the persuasion process
                                                                                                  •   How to move beyond conflict
 •   How to avoid negotiation traps
                                                                                                  •   Map a conflict from positions to solutions
 •   Choose appropriate communication methods
                                                                                                  •   Trust in minimizing conflict: develop win-win solutions
 WHO SHOULD ATTEND                                                                                •   How to deal with difficult behavior
 Those responsible for negotiating the best possible terms of an                                  •   Address your own “thunderstorms” (emotionally explosive tense
 agreement for their organization.                                                                    conflicts)
 Note: This program is not intended for labor union negotiators on either side.                   WHO SHOULD ATTEND
                                                                                                  Business professionals who want to expand their conflict manage-
     SCHEDULE                                                                                     ment skills, understand their own emotions and behaviors when
     July 6-8 . . . . . . . . . . New York, NY . . . . . . . . . . 2513-EF3-01040                 addressing conflict and find productive ways to manage conflict.
     July 13-15 . . . . . . . . Atlanta, GA . . . . . . . . . . . . 2513-EF3-01041
     July 20-22 . . . . . . . . Chicago, IL . . . . . . . . . . . . . 2513-EF3-01042                  SCHEDULE
     July 25-27 . . . . . . . . Arlington, VA . . . . . . . . . . . 2513-EF3-01059
                                                                                                      July 6-8 . . . . . . . . . . New York, NY . . . . . . . . . . 2115-EF3-00360
     Aug. 8-10 . . . . . . . . New York, NY . . . . . . . . . . 2513-EF3-01060
                                                                                                      July 13-15 . . . . . . . . San Francisco, CA. . . . . . . . 2115-EF3-00369
     Aug. 10-12 . . . . . . . San Francisco, CA. . . . . . . . 2513-EF3-01044
                                                                                                      July 25-27 . . . . . . . . Chicago, IL . . . . . . . . . . . . . 2115-EF3-00362
     Aug. 22-24 . . . . . . . Dallas, TX . . . . . . . . . . . . . . 2513-EF3-01047
                                                                                                      Aug. 17-19 . . . . . . . Arlington, VA . . . . . . . . . . . 2115-EF3-00363
     Sept. 12-14 . . . . . . . Arlington, VA . . . . . . . . . . . 2513-EF3-01046
                                                                                                      Sept. 12-14 . . . . . . . Atlanta, GA . . . . . . . . . . . . 2115-EF3-00364
     Sept. 19-21 . . . . . . . Chicago, IL . . . . . . . . . . . . . 2513-EF3-01045
                                                                                                      Sept. 21-23 . . . . . . . New York, NY . . . . . . . . . . 2115-EF3-00365
     Sept. 26-28 . . . . . . . New York, NY . . . . . . . . . . 2513-EF3-01048
                                                                                                      Sept. 26-28 . . . . . . . San Francisco, CA. . . . . . . . 2115-EF3-00366
     Oct. 12-14. . . . . . . . Boston, MA . . . . . . . . . . . . 2513-EF3-01062
                                                                                                      Oct. 5-7 . . . . . . . . . Houston, TX . . . . . . . . . . . . 2115-EF3-00378
     Oct. 17-19. . . . . . . . San Francisco, CA. . . . . . . . 2513-EF3-01063
                                                                                                      Oct. 10-12. . . . . . . . Arlington, VA . . . . . . . . . . . 2115-EF3-00380
     Oct. 19-21. . . . . . . . New York, NY . . . . . . . . . . 2513-EF3-01064
                                                                                                      Oct. 24-26. . . . . . . . Chicago, IL . . . . . . . . . . . . . 2115-EF3-00379
     Nov. 2-4 . . . . . . . . . Los Angeles, CA . . . . . . . . . 2513-EF3-01082
                                                                                                      Nov. 2-4 . . . . . . . . . Boston, MA . . . . . . . . . . . . 2115-EF3-00392
     Nov. 7-9 . . . . . . . . . Atlanta, GA . . . . . . . . . . . . 2513-EF3-01066
                                                                                                      Nov. 16-18 . . . . . . . San Francisco, CA. . . . . . . . 2115-EF3-00383
     Nov. 14-16 . . . . . . . New York, NY . . . . . . . . . . 2513-EF3-01067
                                                                                                      3 days/1.8 CEUs/18 PDUs
     For a complete list of                           LIVE ONLINE SCHEDULE                            $2,195/
     dates and locations,                                                                                                                            LIVE ONLINE SCHEDULE
                                                                                                      AMA Members $1,995
     visit www.amanet.org                     Sept. 8-29, 2011, Thurs., 2-5 pm ET                                                            Aug. 8-29, 2011, Mon., 2-5 pm ET
                                                                                                      AMA Members save $200.
     3 days/1.8 CEUs/18 PDUs                     (4 lessons) . . . 2513-EF3-01032                                                              (4 lessons) . . . 2115-EF3-00388
     $2,195/AMA Members $1,995                1.2 CEUs/12 PDUs                                                                               Oct. 31-Nov. 21, 2011, Mon., 2-5 pm ET
     AMA Members save $200.                   $2,195/AMA Members $1,995                                                                        (4 lessons) . . . 2115-EF3-00376
                                                                                                                                             1.2 CEUs
                                 AMA has been reviewed and
                                 approved as a provider of project                                                                           $2,195/AMA Members $1,995
                                                                    PMI accreditation at left applies to both classroom seminars on this page and only live online seminar #2513.
                                 management training by the Project
                                 Management Institute (PMI).


All AMA seminars are GSA approved and can be delivered onsite.                                               1-800-262-9699              www.amanet.org                           5
INTERPERSONAL SKILLS
                                                                                                 Also available as a
                                                                                                 Live Online Seminar


Managing Chaos: Tools to Set Priorities and
Make Decisions Under Pressure SEMINAR #2261
                                                                                                  SCHEDULE
Learn fast, easy-to-use tools and techniques to manage                                            July 7-8 . . . . . . . New York, NY . . . . . . . 2261-EF3-00213
unproductive confusion and disorder and transform chaos into                                      July 11-12 . . . . . San Diego, CA . . . . . . 2261-EF3-00214
                                                                                                  July 21-22 . . . . . Arlington, VA . . . . . . . 2261-EF3-00215
controllable challenges.                                                                          Aug. 1-2 . . . . . . Chicago, IL . . . . . . . . . 2261-EF3-00228
                                                                                                  Aug. 18-19 . . . . Arlington, VA . . . . . . . 2261-EF3-00233
This seminar equips you with the most effective tools to plan your day and adjust to
                                                                                                  Aug. 22-23 . . . . New York, NY . . . . . . . 2261-EF3-00218
shifting priorities and demands—with less stress and greater clarity. You will practice           Sept. 12-13. . . . Arlington, VA . . . . . . . 2261-EF3-00219
assertive communication, giving you greater ease when handling interruptions and                  Sept. 12-13. . . . San Francisco, CA . . . . 2261-EF3-00216
objections. This seminar equips you with the most effective tools to plan your day                Sept. 19-20. . . . Atlanta, GA. . . . . . . . . 2261-EF3-00217
and adjust to shifting priorities and demands with less stress and greater clarity.               Sept. 19-20. . . . New York, NY . . . . . . . 2261-EF3-00220
                                                                                                  Oct. 3-4 . . . . . . Chicago, IL . . . . . . . . . 2261-EF3-00234
                                                                                                  Oct. 3-4 . . . . . . Dallas, TX . . . . . . . . . . 2261-EF3-00235
HOW YOU WILL BENEFIT                             Priority Planning                                Oct. 10-11 . . . . New York, NY . . . . . . . 2261-EF3-00236
• Reduce, clarify and eliminate chaos within     • SWOT analysis: determine priorities            Oct. 17-18 . . . . Arlington, VA . . . . . . . 2261-EF3-00237
  your control                                   • GAP analysis: assess the current situation     Nov. 3-4 . . . . . . San Francisco, CA . . . . 2261-EF3-00238
• Identify, analyze and determine priority of      vs. the desired outcome                        Nov. 10-11 . . . . Arlington, VA . . . . . . . 2261-EF3-00256
  your workday                                                                                    Nov. 14-15 . . . . New York, NY . . . . . . . 2261-EF3-00239
                                                 • Risk analysis: evaluate impact and related
• Use a daily action plan to allocate time and     risks                                          2 days/1.2 CEUs/12 PDUs
  energy                                         • Priority matrix: use importance and            $1,895/AMA Members $1,695
• Remain focused and act more decisively           urgency model to determine and validate        AMA Members save $200.
  when priorities shift                            priorities
• Become more assertive and strategic in         Plan Daily Work                                             LIVE ONLINE SCHEDULE
  your communication                             • Daily action plan: allocate time and energy       Aug. 4-25, 2011, Thurs., 2-5 pm ET
• Manage interruptions and conflicts with          for the most important priorities                    (4 lessons) . . . 2261-EF3-00204
  greater ease                                   • Time estimate: accurately estimate how            Sept. 29-Oct. 20, 2011, Thurs., 2-5 pm ET
• Utilize the right tools to balance and           long it takes to complete your critical              (4 lessons) . . . 2261-EF3-00267
  manage tough choices                             tasks                                             Oct. 27-Nov. 17, 2011, Thurs., 2-5 pm ET
                                                 • Interruption log: identify “necessary” vs.           (4 lessons) . . . 2261-EF3-00250
WHAT YOU WILL COVER                                “unnecessary” interruptions                       1.2 CEUs/12 PDUs
Define Chaos Within Your Control                 Assertive Communication                             $1,895/AMA Members $1,695
• Identify sources of workplace chaos            • Understand assertive vs. strategic
• Understand organizational challenges on          communication under pressure
  managers and employees                         • Learn to respond assertively and                                               AMA has been reviewed and
• Assess the impact your decisions have on                                                                                        approved as a provider of
                                                   strategically when managing shifting                                           project management training
  key stakeholders                                 priorities, interruptions and conflict                                         by the Project Management
Thinking and Decision Making                     • Employ assertive responses no matter                                           Institute (PMI).

• Identify real/root cause of a problem or         how manipulated or provoked you feel
  issue                                          Action Plan: Identify and apply one or two
• How to generate multiple, creative ideas       tools most applicable to manage your
  quickly                                        workplace chaos
• Organize ideas in order to firmly grasp
  critical components of a problem               WHO SHOULD ATTEND
• Apply one identification tool for analysis     Anyone who manages multiple projects,
                                                 faces expanding workloads, tight time lines
Tools: Fishbone, mind maps, affinity
                                                 and increased uncertainty.
diagrams




 6          For additional dates and locations or to register—1-800-262-9699                     www.amanet.org
 PRESENTATION SKILLS                                                                                          INTERPERSONAL SKILLS



   Time Management                                                               Also available as a
                                                                                 Live Online Seminar
   SEMINAR #2233


                                                                                                    SCHEDULE
   Get more of the right things done.                                                               July 11-12 . . . . . New York, NY . . . . . . . 2233-EF3-01336
                                                                                                    July 14-15 . . . . . Arlington, VA . . . . . . . 2233-EF3-01337
   Do you…                                                                                          July 18-19 . . . . . Seattle, WA. . . . . . . . . 2233-EF3-01399
                                                                                                    July 21-22 . . . . . Atlanta, GA. . . . . . . . . 2233-EF3-01339
   • Find yourself overloaded with work?
                                                                                                    July 25-26 . . . . . Pittsburgh, PA . . . . . . . 2233-EF3-01340
   • Feel so stretched to the limit you can’t set priorities?                                       July 28-29 . . . . . Kansas City, KS . . . . . . 2233-EF3-01341
   • Exhaust yourself daily without accomplishing your goals?                                       Aug. 1-2 . . . . . . Arlington, VA . . . . . . . 2233-EF3-01342
                                                                                                    Aug. 4-5 . . . . . . Chicago, IL . . . . . . . . . 2233-EF3-01343
                                                                                                    Aug. 8-9 . . . . . . San Francisco, CA . . . . 2233-EF3-01344
   If you answer yes to one or more of the         Planning for Success                             Aug. 11-12 . . . . New York, NY . . . . . . . 2233-EF3-01345
   above, it’s time to make some tough             • Using a robust planning process                Aug. 18-19 . . . . Minneapolis, MN. . . . . 2233-EF3-01347
   choices about how and when to spend                                                              Sept. 8-9. . . . . . Arlington, VA . . . . . . . 2233-EF3-01348
                                                   • Defining goals; establishing important         Sept. 12-13. . . . New York, NY . . . . . . . 2233-EF3-01350
   your time. Every minute of your day               and valid priorities                           Sept. 15-16. . . . Chicago, IL . . . . . . . . . 2233-EF3-01363
   impacts the business. This seminar gives        • Creating a realistic and productive            Sept. 15-16. . . . Dallas, TX . . . . . . . . . . 2233-EF3-01351
   you the tools to find a balance, achieve          schedule                                       Sept. 19-20. . . . Boston, MA. . . . . . . . . 2233-EF3-01400
   your goals and be more effective and            Concentration, Focus and Organization            Sept. 22-23. . . . Atlanta, GA. . . . . . . . . 2233-EF3-01353
   productive.                                     • Creating productive and efficient routines     Sept. 29-30. . . . San Francisco, CA . . . . 2233-EF3-01364
                                                     to support core goals                          Oct. 3-4 . . . . . . New York, NY . . . . . . . 2233-EF3-01365
   HOW YOU WILL BENEFIT                                                                             Oct. 13-14 . . . . Denver, CO . . . . . . . . . 2233-EF3-01367
                                                   • Organizing and managing work
   • Set and accomplish goals                                                                       Oct. 17-18 . . . . Arlington, VA . . . . . . . 2233-EF3-01368
                                                     environment
   • Create priorities and establish realistic                                                      Oct. 20-21 . . . . Chicago, IL . . . . . . . . . 2233-EF3-01369
                                                   • Identifying ways to deal with self             Oct. 24-25 . . . . Garden Grove, CA . . . 2233-EF3-01401
     boundaries
                                                     distractions and interruptions                 Oct. 27-28 . . . . Atlanta, GA. . . . . . . . . 2233-EF3-01376
   • Recognize and deal with time-wasters
                                                   Managing Technology                              Oct. 31-Nov. 1 . New York, NY . . . . . . . 2233-EF3-01371
   • Improve concentration and efficiency                                                           Oct. 31-Nov. 1 . Richmond, VA. . . . . . . 2233-EF3-01372
                                                   • Increasing productivity by using
   • Break indecision and procrastination habits     technology efficiently                         Nov. 3-4 . . . . . . San Francisco, CA . . . . 2233-EF3-01373
   • Use technology to help manage time            • Selecting the right form of communication      Nov. 7-8 . . . . . . Chicago, IL . . . . . . . . . 2233-EF3-01375
   • Create and recharge positive energy                                                            Nov. 7-8 . . . . . . Hartford, CT . . . . . . . . 2233-EF3-01378
                                                   • Identifying ways to manage e-mail              Nov. 14-15 . . . . Cincinnati, OH. . . . . . . 2233-EF3-01366
   WHAT YOU WILL COVER                             Creating Boundaries and Balance
                                                                                                    2 days/1.2 CEUs/12 PDUs
   Time Management. Self-Management                • Prioritizing and choosing activities to        $1,895/AMA Members $1,695
                                                     balance life and work                          AMA Members save $200.
   • Shifting focus from managing time to
     managing self                                 • Creating a personal “no” script
   • Identifying personal time-wasters                                                                         LIVE ONLINE SCHEDULE
                                                   WHO SHOULD ATTEND
   • Creating a personal Time Mastery Plan         Business professionals who want greater con-        July 11-Aug. 1, 2011, Mon., 2-5 pm ET
                                                   trol of their time, management style and life.         (4 lessons) . . . 2233-EF3-01316
                                                                                                       Sept. 12-Oct. 3, 2011, Mon., 2-5 pm ET
                                                                                                          (4 lessons) . . . 2233-EF3-01396
                                                                                                       Oct. 24-Nov. 14, 2011, Mon., 2-5 pm ET
                                                                                                          (4 lessons) . . . 2233-EF3-01403
                                                                                                       1.2 CEUs/12 PDUs
                                                                                                       $1,895/AMA Members $1,695
         The bad news is time flies. The good news is
         you’re the pilot.
                                                                                                                                   AMA has been reviewed and
                                           —Michael Alshuler                                                                       approved as a provider of
                                                                                                                                   project management training
                                                                                                                                   by the Project Management
                                                                                                                                   Institute (PMI).




All AMA seminars are GSA approved and can be delivered onsite.                           1-800-262-9699          www.amanet.org                            7
    INTERPERSONAL SKILLS

                Also available as a
                Live Online Seminar                                                   Expanding Your Influence
Assertiveness                                                                         Understanding the Psychology
Training for Women                                                                    of Persuasion SEMINAR #2204
in Business SEMINAR #2528                                                             How can one person get someone to do
                                                                                      something with ease, while it’s an uphill
Strengthen your leadership ability and image.                                         battle for someone else?
By knowing how to handle yourself in just about any situation                         Bringing about the reaction you want from others and expanding
that comes up—without seeming either shy or pushy—you’ll                              your influence require insights that go beyond the actual process of
get things done and command respect.                                                  influencing—and into the psychology of what truly prompts us to
                                                                                      say “yes” or “no.” You’ll uncover persuasion techniques that most
HOW YOU WILL BENEFIT                                                                  people don’t even know exist and learn how to build your influence
• Deal with conflicts confronting women in business                                   by applying these principles to any number of business interactions.
• Recognize your own strengths and weaknesses
• Practice assertive behaviors                                                        HOW YOU WILL BENEFIT
• Assess your stress level and adopt assertive techniques to help                     • Explore the psychology behind persuasion
  manage it                                                                           • Understand the psychological/subconscious triggers that influence a
• Develop an assertive delegation strategy                                              person’s decision-making process, behaviors and reactions
                                                                                      • Select and apply the appropriate law(s) of persuasion to any
WHAT YOU WILL COVER                                                                     situation
• Outline conflicting roles and know how to reduce role conflict                      • Recognize the implications of unethical approaches to influencing
• The basic response styles of nonassertion, assertion and                            • Prepare by using the Pre-Persuasion Chef3list
  aggression
• Understand the differences between verbal, nonverbal                                WHAT YOU WILL COVER
  “mantalk” and “womanspeak”                                                          •   The psychological foundation to the laws of persuasion
• Discuss the effect of gender on negotiation practices and                           •   The Laws of Expectations, Esteem, Connectivity and Social Validation
  experiences                                                                         •   The Laws of Verbal Packaging, Association and Contrast
• Anger buttons and how to deal with them                                             •   The Law of Involvement and how it affects your ability to persuade others
• Techniques for preventing and coping with stress                                    •   The Laws of Dissonance, Obligation and Scarcity
                                                                                      •   The Law of Balance and how it affects your ability to persuade others
WHO SHOULD ATTEND
                                                                                      •   Applying the laws of persuasion back on the job
Female professionals who want to build their strengths and
improve their communication.                                                          WHO SHOULD ATTEND
                                                                                      Business professionals at a mid-level position and above who need
    SCHEDULE                                                                          to understand the psychological principles behind how people are
    July 6-8 . . . . . . . . . . San Francisco, CA. . . . . . . . 2528-EF3-00768      convinced to do something, including sales managers, VP/directors
    July 11-13 . . . . . . . . Chicago, IL . . . . . . . . . . . . . 2528-EF3-00769   of sales, account executives, project managers and product man-
    July 20-22 . . . . . . . . Atlanta, GA . . . . . . . . . . . . 2528-EF3-00765     agers, purchasing managers and marketing managers.
    July 27-29 . . . . . . . . New York, NY . . . . . . . . . . 2528-EF3-00767
    Aug. 3-5 . . . . . . . . . Boston, MA . . . . . . . . . . . . 2528-EF3-00795            EXTRA
    Aug. 24-26 . . . . . . . Arlington, VA . . . . . . . . . . . 2528-EF3-00770            Receive a complimentary copy of Maximum Influence: The 12
    Sept. 7-9 . . . . . . . . . Philadelphia, PA . . . . . . . . . 2528-EF3-00796          Universal Laws of Power Persuasion by Kurt W. Mortensen.
    Sept. 12-14 . . . . . . . Atlanta, GA . . . . . . . . . . . . 2528-EF3-00771
    Sept. 21-23 . . . . . . . New York, NY . . . . . . . . . . 2528-EF3-00772
    Oct. 3-5 . . . . . . . . . San Francisco, CA. . . . . . . . 2528-EF3-00779            SCHEDULE
    For a complete list of dates and locations, visit www.amanet.org                      July 14-15 . . . . . . . . Arlington, VA . . . . . . . . . . . 2204-EF3-00033
                                                                                          July 28-29 . . . . . . . . Los Angeles, CA . . . . . . . . . 2204-EF3-00053
    3 days/1.8 CEUs                                                                       Aug. 1-2 . . . . . . . . . San Francisco, CA. . . . . . . . 2204-EF3-00031
    $2,195/AMA Members $1,995                                                             Aug. 4-5 . . . . . . . . . New York, NY . . . . . . . . . . 2204-EF3-00035
    AMA Members save $200.                                                                Aug. 29-30 . . . . . . . Chicago, IL . . . . . . . . . . . . . 2204-EF3-00040
                      LIVE ONLINE SCHEDULE                                                Sept. 8-9 . . . . . . . . . Dallas, TX . . . . . . . . . . . . . . 2204-EF3-00034
                                                                                          Sept. 15-16 . . . . . . . Boston, MA . . . . . . . . . . . . 2204-EF3-00054
               Aug. 10-31, 2011, Wed., 2-5 pm ET                                          Oct. 6-7 . . . . . . . . . Atlanta, GA . . . . . . . . . . . . 2204-EF3-00042
                 (4 lessons) . . . 2528-EF3-00776                                         Oct. 13-14. . . . . . . . Chicago, IL . . . . . . . . . . . . . 2204-EF3-00055
               Oct. 26-Nov. 16, 2011, Wed., 2-5 pm ET                                     For a complete list of dates and locations, visit www.amanet.org
                 (4 lessons) . . . 2528-EF3-00793
                                                                                          2 days/1.2 CEUs
               1.2 CEUs                                                                   $1,995/AMA Members $1,795
               $2,195/AMA Members $1,995                                                  AMA Members save $200.


     8             For additional dates and locations or to register—1-800-262-9699                              www.amanet.org
                                                                                                                       LEADERSHIP SKILLS
                          Also available as a
                          Live Online Seminar



   Preparing for Leadership
   What It Takes to Take the Lead SEMINAR #2536
                                                                                                    SCHEDULE
   You want to become a leader, but are you ready to                                                July 11-12 . . . . . New York, NY . . . . . . . 2536-EF3-00539
                                                                                                    July 14-15 . . . . . Arlington, VA . . . . . . . 2536-EF3-00538
   take that step?                                                                                  July 18-19 . . . . . Atlanta, GA. . . . . . . . . 2536-EF3-00548
                                                                                                    July 21-22 . . . . . Cincinnati, OH. . . . . . . 2536-EF3-00528
   Learn how to get noticed and selected for a leadership position and develop the
                                                                                                    July 28-29 . . . . . San Francisco, CA . . . . 2536-EF3-00540
   skills every confident leader needs. This course is uniquely designed to help leaders-
                                                                                                    Aug. 11-12 . . . . New York, NY . . . . . . . 2536-EF3-00541
   to-be get ready for their new challenges and responsibilities. You’ll discover the               Aug. 18-19 . . . . Arlington, VA . . . . . . . 2536-EF3-00542
   heart, soul and mind of true leadership.                                                         Sept. 19-20. . . . Chicago, IL . . . . . . . . . 2536-EF3-00543
                                                                                                    Sept. 22-23. . . . Atlanta, GA. . . . . . . . . 2536-EF3-00545
                                                                                                    Sept. 26-27. . . . Arlington, VA . . . . . . . 2536-EF3-00549
   Through role-playing, self-assessment tests        What Do Leaders Talk About?                   Sept. 29-30. . . . San Francisco, CA . . . . 2536-EF3-00546
   and other leadership training scenarios,           • Discover your leadership style              Oct. 6-7 . . . . . . Arlington, VA . . . . . . . 2536-EF3-00553
   you’ll explore leadership roles as strategist,     • Learn to adapt your style to the needs      Oct. 13-14 . . . . New York, NY . . . . . . . 2536-EF3-00554
   change agent, coach, manager, communica-             of others                                   Oct. 17-18 . . . . Durham, NC . . . . . . . . 2536-EF3-00555
   tor, mentor and team member. And you’ll                                                          Oct. 27-28 . . . . Dallas, TX . . . . . . . . . . 2536-EF3-00557
                                                      What Is Your Leadership Image?                Nov. 10-11 . . . . Arlington, VA . . . . . . . 2536-EF3-00577
   learn how to develop your unique leadership        • Describe how to project the positive        Nov. 10-11 . . . . New York, NY . . . . . . . 2536-EF3-00560
   style for maximum impact.                            professional image of a leader              Nov. 14-15 . . . . San Francisco, CA . . . . 2536-EF3-00565
   HOW YOU WILL BENEFIT                               How Can You Build Your Influence and          Nov. 17-18 . . . . Cincinnati, OH. . . . . . . 2536-EF3-00562
                                                      Power?                                        2 days/1.2 CEUs/12 PDUs
   •   Understand what a leader is and is not
                                                      • Illustrate ways that leaders can build      $2,095/AMA Members $1,895
   •   Project a more dynamic image
                                                        their power and influence                   AMA Members save $200.
   •   Discover your unique leadership style
                                                      How Can You Develop Key
   •   Determine which leadership attributes you      Relationships?                                           LIVE ONLINE SCHEDULE
       already possess
                                                      • Identify the strategic alliances you need      Sept. 12-Oct. 3, 2011, Mon., 2-5 pm ET
   •   Take on your first leadership position with      to build                                          (4 lessons) . . . 2536-EF3-00574
       greater confidence
                                                      How Should You Handle Organizational             Nov. 28-Dec. 19, Mon., 2-5 pm ET
   •   Get noticed by learning how to look and
                                                      Politics?                                           (4 lessons) . . . 2536-EF3-00578
       talk like a leader
                                                      • Explain strategies for getting others to       1.2 CEUs/12 PDUs
   •   Find out what people expect and respect in
                                                        support your agenda                            $2,095/AMA Members $1,895
       a leader
   •   Refine your leadership skills in gaining and   How Can You Motivate People?
       using power and influence positively           • Assess the things that really motivate
   •   Learn how to motivate a team, including        Methods to Approach the First Day,                                           AMA has been reviewed and
                                                      Week, Month and Year of Leadership                                           approved as a provider of
       “difficult” people
                                                                                                                                   project management training
   •   Protect yourself against the pitfalls of       • Design your strategies for being noticed                                   by the Project Management
       intra-organizational politics                    and selected to be a leader                                                Institute (PMI).


   WHAT YOU WILL COVER                                WHO SHOULD ATTEND
   Is There a Leader in You?                          Any manager who is a potential candidate
   • Discuss which qualities senior management        for a leadership role or who is about to
     looks for in candidates for leadership           take on a new leadership assignment.
     positions
   • Understand the challenges you will face




All AMA seminars are GSA approved and can be delivered onsite.                            1-800-262-9699         www.amanet.org                           9
LEADERSHIP SKILLS



Developing Executive                                                                Also available as a
                                                                                    Live Online Seminar
Leadership SEMINAR #2501
                                                                                                   SCHEDULE
Deepen your self-awareness with executive leadership                                               July 6-8 . . . . . . . Arlington, VA . . . . . . . 2501-EF3-01209
                                                                                                   July 11-13 . . . . . Boston, MA. . . . . . . . . 2501-EF3-01218
training and empower your staff to improve performance.
                                                                                                   July 13-15 . . . . . Pittsburgh, PA . . . . . . . 2501-EF3-01211
This intensive three-day executive leadership training program combines proven-                    July 18-20 . . . . . Dallas, TX . . . . . . . . . . 2501-EF3-01215
                                                                                                   July 20-22 . . . . . New York, NY . . . . . . . 2501-EF3-01212
in-action techniques with peer interaction and insights from the latest research
                                                                                                   July 25-27 . . . . . Atlanta, GA. . . . . . . . . 2501-EF3-01273
to help you master the competencies of effective executive leadership. Discover                    July 27-29 . . . . . San Francisco, CA . . . . 2501-EF3-01210
how to use your power and influence to achieve goals…build alliances across                        Aug. 3-5 . . . . . . Seattle, WA. . . . . . . . . 2501-EF3-01274
departments…establish strong working relationships…and create passion in your                      Aug. 8-10 . . . . . New York, NY . . . . . . . 2501-EF3-01216
department, your team and your organization.                                                       Aug. 17-19 . . . . Chicago, IL . . . . . . . . . 2501-EF3-01213
                                                                                                   Aug. 22-24 . . . . Philadelphia, PA . . . . . 2501-EF3-01275
                                                                                                   Aug. 24-26 . . . . Denver, CO . . . . . . . . . 2501-EF3-01236
HOW YOU WILL BENEFIT                             Leadership with the Hands: Examining              Aug. 29-31 . . . . Minneapolis, MN. . . . . 2501-EF3-01214
• Build a leadership style that creates trust,   Situational Leadership®                           Sept. 7-9. . . . . . San Diego, CA . . . . . . 2501-EF3-01219
  sets a clear vision and guides your entire     • Effectively influencing the performance of      Sept. 14-16. . . . New York, NY . . . . . . . 2501-EF3-01221
  team toward greater performance and              others                                          Sept. 19-21. . . . Morristown, NJ . . . . . . 2501-EF3-01276
  profit                                                                                           Sept. 21-23. . . . Arlington, VA . . . . . . . 2501-EF3-01222
                                                 • Applying Situational Leadership® in
                                                                                                   Sept. 21-23. . . . Memphis, TN . . . . . . . 2501-EF3-01217
• Learn what real “coaching” consists of and       coaching situations: delegating to high-
                                                                                                   Sept. 26-28. . . . Houston, TX . . . . . . . . 2501-EF3-01237
  how to build an extraordinary team that          performing employees, properly
                                                                                                   Oct. 3-5 . . . . . . New York, NY . . . . . . . 2501-EF3-01238
  works together to deliver results                addressing performance issues
                                                                                                   Oct. 10-12 . . . . San Francisco, CA . . . . 2501-EF3-01239
• Develop heightened “emotional                  • Giving positive and constructive feedback:      Oct. 12-14 . . . . Arlington, VA . . . . . . . 2501-EF3-01240
  intelligence” for greater professional           “you” vs. “I” messages                          Oct. 17-19 . . . . Hartford, CT . . . . . . . . 2501-EF3-01246
  achievement and satisfaction                   • Coaching role-plays and other techniques        Oct. 26-28 . . . . Cincinnati, OH. . . . . . . 2501-EF3-01243
• Develop an executive leadership style that       that help you effectively lead the team,        Nov. 2-4 . . . . . . Dallas, TX . . . . . . . . . . 2501-EF3-01244
  adapts to the person and situation               boost creativity and improve communi-           Nov. 9-11 . . . . . Arlington, VA . . . . . . . 2501-EF3-01277
• Improve performance through                      cation, problem solving and decision            Nov. 9-11 . . . . . Chicago, IL . . . . . . . . . 2501-EF3-01241
  empowerment and delegation                       making                                          Nov. 9-11 . . . . . New York, NY . . . . . . . 2501-EF3-01250
• Clearly communicate mission, vision and        Leadership with the Feet: Personal                Nov. 14-16 . . . . Boston, MA. . . . . . . . . 2501-EF3-01256
  value statements                               Values and Ethics at Work                         Nov. 16-18 . . . . Newport Beach, CA . . 2501-EF3-01249
• Continue your growth as a leader through       • Understanding the challenges you face—       3 days/1.8 CEUs/18 PDUs
  a self-development plan                          and the various ways you can manage          $2,445/AMA Members $2,195
                                                   them                                         AMA Members save $250.
WHAT YOU WILL COVER                              • Creating a culture of trusting relationships
Understanding Today’s Leadership                 • How individualized “passionate purpose”                LIVE ONLINE SCHEDULE
Expectations                                       provides a context for consistency and          Aug. 1-22, 2011, Mon., 2-5 pm ET
• Examining your leadership challenges             credibility                                       (4 lessons) . . . 2501-EF3-01230
• Exploring the fundamental concepts of          Leadership with the Heart: Practicing             Oct. 3-24, 2011, Mon., 2-5 pm ET
  leadership                                     Ways to Communicate                                 (4 lessons) . . . 2501-EF3-01270
• The four-factor model of effective             • How to enhance pride in the work and            Nov. 28-Dec. 19, Mon., 2-5 pm ET
  leadership                                       the organization                                  (4 lessons) . . . 2501-EF3-01271
• Differentiating between leadership and         • Motivating the workforce: three elements        1.2 CEUs/12 PDUs
  management                                       that ensure increased job satisfaction and      $2,445/AMA Members $2,195
• Identifying the leadership requirements for      productivity
  the 21st century                               • Examining the role of “emotional
Leadership with the Head: Exploring the            intelligence” in successful leadership        WHO SHOULD ATTEND
Strategic Elements of Leadership                 • Assessing your “emotional intelligence”:      Mid-level managers or executives who lead
• Defining mission, vision and values              your strengths and areas that need            others with managerial responsibility. It will
                                                   development                                   benefit executives who require strong
• Focusing on the “big picture” when
  building the culture                           Creating an Executive Leadership                decision-making skills and the ability to lead
                                                 Development Plan                                and motivate others.
• The importance of planning and prioritizing
  in day-to-day activities                       • Developing a plan based on your goals and
                                                   your organization’s strategy
• Taking the time to focus on envisioning the                                                                                 AMA has been reviewed and
                                                                                                                                    approved as a provider of
  future                                                                                                                            project management training
• How a personal vision statement helps you                                                                                         by the Project Management
  achieve your organizational vision                                                                                                Institute (PMI).



10          For additional dates and locations or to register—1-800-262-9699                      www.amanet.org
                                                                                                                       LEADERSHIP SKILLS
              Also available as a
              Live Online Seminar


   The Voice of Leadership
   How Leaders Inspire, Influence and Achieve Results
   SEMINAR #2130
                                                                                                   SCHEDULE
   “The difference between mere management and leadership                                          July 6-8 . . . . . . . Boston, MA. . . . . . . . . 2130-EF3-00451
                                                                                                   July 11-13 . . . . . Arlington, VA . . . . . . . 2130-EF3-00405
    is communication.”                                                                             July 20-22 . . . . . Chicago, IL . . . . . . . . . 2130-EF3-00407
                                      —Winston Churchill                                           July 25-27 . . . . . New York, NY . . . . . . . 2130-EF3-00410
                                                                                                   July 27-29 . . . . . Dallas, TX . . . . . . . . . . 2130-EF3-00408
   It’s a fact of organizational life: Leadership communication goes hand-in-hand with             Aug. 1-3 . . . . . . Atlanta, GA. . . . . . . . . 2130-EF3-00414
   success. No matter how compelling the vision or how brilliant the strategy, without             Aug. 8-10 . . . . . Arlington, VA . . . . . . . 2130-EF3-00409
   leadership communication there is no execution.                                                 Aug. 15-17 . . . . San Francisco, CA . . . . 2130-EF3-00415
                                                                                                   Aug. 29-31 . . . . New York, NY . . . . . . . 2130-EF3-00425
                                                                                                   Sept. 7-9. . . . . . Chicago, IL . . . . . . . . . 2130-EF3-00412
                                                                                                   Sept. 14-16. . . . Arlington, VA . . . . . . . 2130-EF3-00413
   This fast-paced, results-oriented seminar is      Setting the Stage for Powerful                Sept. 19-21. . . . Houston, TX . . . . . . . . 2130-EF3-00452
   uniquely designed to strengthen your leader-      Communication                                 Sept. 26-28. . . . Las Vegas, NV . . . . . . . 2130-EF3-00411
   ship communication skills. You’ll learn practi-   • Pick the right forum and create a winning   Sept. 26-28. . . . New York, NY . . . . . . . 2130-EF3-00419
   cal techniques to shape your leadership             setting for your key messages               Oct. 5-7 . . . . . . Chicago, IL . . . . . . . . . 2130-EF3-00426
   messages, hone an authentic leadership            • Overcome stage fright and communi-          Oct. 10-12 . . . . New York, NY . . . . . . . 2130-EF3-00427
   voice and engage in powerful conversations          cation anxiety                              Oct. 12-14 . . . . Atlanta, GA. . . . . . . . . 2130-EF3-00428
                                                                                                   Oct. 19-21 . . . . Arlington, VA . . . . . . . 2130-EF3-00429
   that achieve results.                             Taking the Lead                               Oct. 24-26 . . . . San Francisco, CA . . . . 2130-EF3-00430
                                                     • Generate presence and charisma that         Oct. 31-Nov. 2 . Scottsdale, AZ . . . . . . . 2130-EF3-00431
   HOW YOU WILL BENEFIT                                command respect                             Nov. 7-9 . . . . . . New York, NY . . . . . . . 2130-EF3-00453
   • Become a more effective communicator—           • Send clear messages that maximize           Nov. 14-16 . . . . Dallas, TX . . . . . . . . . . 2130-EF3-00433
     and leader                                        audience understanding                      Nov. 28-30 . . . . Arlington, VA . . . . . . . 2130-EF3-00434
   • Build greater buy-in, trust and loyalty                                                       Nov. 30-Dec. 2 . Chicago, IL . . . . . . . . . 2130-EF3-00435
                                                     Setting the Direction You Want Others
   • Demonstrate grace under fire and defuse         to Travel                                     3 days/1.8 CEUs/18 PDUs
     tension
                                                     • Communicate a clear mission and inspire     $2,445/AMA Members $2,195
   • Overcome resistance to change                     vision and values                           AMA Members save $250.
   • Motivate followers and inspire them             • Delegate authority in ways that prompt
   • Rally support in difficult situations             others to take responsibility                          LIVE ONLINE SCHEDULE
                                                     Influencing and Inspiring Others Into            Aug. 11-Sept. 1, 2011, Thurs., 2-5 pm ET
   WHAT YOU WILL COVER                               Action                                              (4 lessons) . . . 2130-EF3-00448
   The Voices of Effective Leaders—Past and          • Identify the factors that demotivate           Oct. 27-Nov. 17, 2011, Thurs., 2-5 pm ET
   Present
                                                     • Light a fire in the hearts of others              (4 lessons) . . . 2130-EF3-00449
   • Describe typical situations requiring
                                                     Coaching, Counseling and Mentoring               1.2 CEUs
     leadership and assess how well you use the
                                                     for Improved Performance                         $2,445/AMA Members $2,195
     language of leadership in these situations
   • Identify five traits of effective leaders as    • Stimulate and guide authentic coaching,
     communicators and assess how well you             counseling and mentoring sessions
     demonstrate those traits                        Addressing Tough and Touchy Topics                                            AMA has been reviewed and
                                                                                                                                   approved as a provider of
   Finding Your Leadership Voice                     in Ways That Defuse Tension                                                   project management training
   • Learn the two components of a leader’s          • Handle conflict and hostile disputes                                        by the Project Management
                                                                                                                                   Institute (PMI).
     voice
                                                     WHO SHOULD ATTEND
   • Describe several leadership styles and
                                                     Experienced managers and executives and
     describe your dominant style
                                                     anyone who aspires to a leadership position
   Crafting Compelling Messages That                 or who is expected to provide leadership.
   Inspire Action and Produce Results
   • Pinpoint the desired results of your
     leadership message by using a results
     matrix
   • Shape your leadership message




All AMA seminars are GSA approved and can be delivered onsite.                           1-800-262-9699         www.amanet.org                           11
LEADERSHIP SKILLS


                                                                                      Also available as a
Critical Thinking                                                                     Live Online Seminar
SEMINAR #2533


                                                                                                       SCHEDULE
To stay competitive, you must have this skill!                                                         July 7-8 . . . . . . . New York, NY . . . . . . . 2533-EF3-00827
                                                                                                       July 11-12 . . . . . Arlington, VA . . . . . . . 2533-EF3-00855
Critical thinking helps you step back, examine your thought processes and make                         July 14-15 . . . . . Richmond, VA. . . . . . . 2533-EF3-00816
them more effective. You’ll ask the right questions, challenge assumptions and                         July 18-19 . . . . . San Francisco, CA . . . . 2533-EF3-00818
see others’ viewpoints with clarity. Business leaders agree it’s the only way to                       July 21-22 . . . . . Minneapolis, MN. . . . . 2533-EF3-00820
think at work—because it helps you get the best possible results.                                      July 25-26 . . . . . Dallas, TX . . . . . . . . . . 2533-EF3-00821
                                                                                                       July 28-29 . . . . . Myrtle Beach, SC. . . . . 2533-EF3-00822
                                                                                                       Aug. 1-2 . . . . . . Newport Beach, CA . . 2533-EF3-00823
                                                                                                       Aug. 4-5 . . . . . . Philadelphia, PA . . . . . 2533-EF3-00896
In this course, you’ll get hands-on experience      • Identifying practices and techniques in          Aug. 11-12 . . . . Chicago, IL . . . . . . . . . 2533-EF3-00824
with a battery of practical tools (including          each part of the framework                       Aug. 15-16 . . . . Arlington, VA . . . . . . . 2533-EF3-00825
the Watson-Glaser® II Critical Thinking             Obtaining Feedback on Critical Thinking            Aug. 18-19 . . . . New York, NY . . . . . . . 2533-EF3-00831
Development Report) to help you make critical       Skills                                             Aug. 29-30 . . . . Atlanta, GA. . . . . . . . . 2533-EF3-00828
thinking an indispensable part of your skill set.                                                      Sept. 8-9. . . . . . Morristown, NJ . . . . . . 2533-EF3-00897
                                                    • Recognizing the value of gaining insight
                                                                                                       Sept. 12-13. . . . Chicago, IL . . . . . . . . . 2533-EF3-00830
You’ll find out things you didn’t know about           into one’s critical thinking skills
                                                                                                       Sept. 15-16. . . . Kansas City, KS . . . . . . 2533-EF3-00826
yourself and make discoveries that can literally    • Relating critical thinking skills to other       Sept. 19-20. . . . Arlington, VA . . . . . . . 2533-EF3-00832
change your life. Instead of concentrating on         business skills                                  Sept. 22-23. . . . Denver, CO . . . . . . . . . 2533-EF3-00856
theories, you’ll be working with an expert          • The purpose of the Watson-Glaser ® II            Sept. 26-27. . . . Seattle, WA. . . . . . . . . 2533-EF3-00898
instructor to get comfortable with a concrete         Critical Thinking Appraisal                      Oct. 3-4 . . . . . . Chicago, IL . . . . . . . . . 2533-EF3-00857
set of tools. You’ll then be ready to benefit        • Identifying the contents of the Watson-          Oct. 6-7 . . . . . . Atlanta, GA. . . . . . . . . 2533-EF3-00858
from your new skills immediately when you             Glaser ® II Critical Thinking Development        Oct. 10-11 . . . . Boston, MA. . . . . . . . . 2533-EF3-00899
return to your job.                                   Report                                           Oct. 13-14 . . . . Arlington, VA . . . . . . . 2533-EF3-00860
                                                    • Interpreting a sample Watson-Glaser              Oct. 17-18 . . . . San Francisco, CA . . . . 2533-EF3-00861
HOW YOU WILL BENEFIT                                  Profile                                           Oct. 20-21 . . . . New York, NY . . . . . . . 2533-EF3-00862
• Explore real-world examples of why critical                                                          Nov. 3-4 . . . . . . Chicago, IL . . . . . . . . . 2533-EF3-00863
                                                    • Your personal Watson-Glaser
  thinking is so important in business                                                                 Nov. 7-8 . . . . . . Los Angeles, CA . . . . . 2533-EF3-00900
                                                      Development Report
                                                                                                       Nov. 10-11 . . . . Durham, NC . . . . . . . . 2533-EF3-00865
• Learn to use critical thinking skills when        Using Critical Thinking in Personal                Nov. 14-15 . . . . Arlington, VA . . . . . . . 2533-EF3-00866
  making business decisions                         Situations                                         Nov. 17-18 . . . . Dallas, TX . . . . . . . . . . 2533-EF3-00873
• Choose the right techniques to recognize          • Identifying personal situations where            Nov. 17-18 . . . . New York, NY . . . . . . . 2533-EF3-00867
  assumptions and draw conclusions                    critical thinking has been or could be
• Know how to translate an abstract idea                                                               2 days/1.2 CEUs/12 PDUs
                                                      used
  into something tangible                                                                              $2,195/AMA Members $1,995
                                                    • Selecting techniques for using critical          AMA Members save $200.
• Minimize the impact of job pressures on             thinking skills in the ACT framework
  your thinking processes                             and RED model
                                                                                                                  LIVE ONLINE SCHEDULE
• React with curiosity instead of emotion           • Relating insight from Watson-Glaser
                                                      feedback to a personal critical thinking             July 13-Aug. 3, 2011, Wed., 2-5 pm ET
• Get a roadmap for developing your critical
                                                      situation                                              (4 lessons) . . . 2533-EF3-00793
  thinking skills
                                                    Applying Critical Thinking in Business                 Sept. 7-28, 2011, Wed., 2-5 pm ET
WHAT YOU WILL COVER                                 Situations                                               (4 lessons) . . . 2533-EF3-00794
Recognizing the Value of Using Critical             • Practicing using critical thinking skills and        Oct. 26-Nov. 16, 2011, Wed., 2-5 pm ET
Thinking in Business                                  techniques in a real business situation                (4 lessons) . . . 2533-EF3-00888
• Defining critical thinking                         • Creating an initial action plan for                  1.2 CEUs/12 PDUs
• Characteristics of effective critical thinkers      development of critical thinking skills              $2,195/AMA Members $1,995
• The role of critical thinking in meeting
  business challenges                               WHO SHOULD ATTEND
                                                    All business professionals who want to
Understanding the Components of
Critical Thinking                                   enhance their thinking processes to achieve                                       AMA has been reviewed and
                                                    better results in business.                                                       approved as a provider of
• Using the Agile Critical Thinking™ (ACT)                                                                                            project management training
  Framework to relate critical thinking to                                                                                            by the Project Management
  business challenges                                EXTRA                                                                            Institute (PMI).
                                                    Before attending this session, you will receive
• Describing critical thinking using the            a link to the online Watson Glaser® II Critical
  RED (Recognize assumptions, Evaluate              Thinking Appraisal. You must complete the
  arguments, Draw conclusions) Model                assessment to fully participate in this seminar.
• Positioning the RED Model within the ACT
  framework


12           For additional dates and locations or to register—1-800-262-9699                          www.amanet.org
                                                                                                                                LEADERSHIP SKILLS


NEW! Advanced     Critical                                                         Leading with Emotional
 Thinking Applications                                                             Intelligence SEMINAR #2133
 Workshop SEMINAR #2228                                                            Lead with greater impact—apply emotional
                                                                                   intelligence to manage and drive peak
 Take critical thinking to the next level by                                       performance in your direct reports and team.
 applying it to complex business situations.
                                                                                   This valuable seminar delivers the in-depth knowledge and
 This new course will give you two full days to practice applying                  practical skills you need to ensure that you’re a strong,
 a critical thinking model to the situational challenges you                       emotionally intelligent leader.
 encounter in your own organization. Working through a series
 of practical cases, you will explore the impact that corporate                    HOW YOU WILL BENEFIT
 culture, competing priorities, globalization, technology and                      • Monitor and adapt your own emotions and behaviors for
 diverse communication styles have on critical thinking. You’ll                      the benefit of yourself, your team and your department
 also have the opportunity to apply the critical thinking process                  • Generate buy-in by crafting resonant, inspiring vision
 you’ve learned to a specific challenge you’re facing at work
                                                                                   • Be more decisive with decision-making techniques
 and receive feedback to improve your effectiveness.
                                                                                   • Create cohesive, emotionally intelligent teams
                                                                                   • Motivate your team and generate buy-in by crafting an
 HOW YOU WILL BENEFIT                                                                emotionally resonant, inspiring vision
 • Identify a practical model for working through the critical thinking
   process in complex situations at work                                           WHAT YOU WILL COVER
 • Select specific techniques to improve how you recognize                         • Why emotional intelligence is important to effective leadership
   assumptions, evaluate arguments and draw conclusions                            • Case studies: examples of high and low emotional intelligence in
 • Recognize “mind tricks” that can derail critical thinking—                        the workplace
   and what you can do about them                                                  • Self-assessment exercise: emotional competency profile,
 • Identify how corporate culture, time pressures and other aspects                  self-awareness inventory
   of organizational life impact critical thinking                                 • Reflection exercise and action planning
 • Apply the critical thinking process to your individual work                     • Delegating with emotional intelligence
   situation and to help others arrive at better decisions
                                                                                   • Coaching and confronting with emotional intelligence
 WHAT YOU WILL COVER                                                               • Influencing and motivating with emotional intelligence
 • Applying critical thinking in a business context and dealing with               • Promoting collaboration and consensus
   challenges to it in the work environment                                        • Handling adverse group dynamics with emotional intelligence
 • Interactive Critical Thinking Tool Kit: ten tools for enhanced critical
   thinking                                                                        WHO SHOULD ATTEND
 • Applying the RED model and using the ten skills for critical                    Leaders who want to create a healthy, productive workplace and
   thinking in a familiar business situation                                       organizational culture. OD and HR professionals will particularly
 • How situational factors impact critical thinking when                           benefit from this seminar.
   recommending a new product or policy
 • Analyzing a difficult issue requiring critical thinking in your own               SCHEDULE
   work situation and developing an action plan
                                                                                     July 6-8 . . . . . . . . . . Chicago, IL . . . . . . . . . . . . . 2133-EF3-00237
 WHO SHOULD ATTEND                                                                   July 11-13 . . . . . . . . San Francisco, CA. . . . . . . . 2133-EF3-00281
                                                                                     July 13-15 . . . . . . . . New York, NY . . . . . . . . . . 2133-EF3-00261
 Directors, leaders, managers, project managers, supervisors and
                                                                                     July 18-20 . . . . . . . . Arlington, VA . . . . . . . . . . . 2133-EF3-00239
 individual contributors, as well as all business professionals who
                                                                                     July 20-22 . . . . . . . . Houston, TX . . . . . . . . . . . . 2133-EF3-00282
 wish to apply critical thinking skills to real-world business situations            Aug. 3-5 . . . . . . . . . New York, NY . . . . . . . . . . 2133-EF3-00240
 for improved results.                                                               Aug. 8-10 . . . . . . . . San Diego, CA . . . . . . . . . . 2133-EF3-00262
                                                                                     Aug. 10-12 . . . . . . . Philadelphia, PA . . . . . . . . . 2133-EF3-00283
 NOTE: It is recommended that you first take AMA’s Critical Thinking,
                                                                                     Aug. 15-17 . . . . . . . Chicago, IL . . . . . . . . . . . . . 2133-EF3-00241
 (Seminar #2533, page 12.)
                                                                                     Aug. 24-26 . . . . . . . San Francisco, CA. . . . . . . . 2133-EF3-00242
                                                                                     Sept. 14-16 . . . . . . . New York, NY . . . . . . . . . . 2133-EF3-00244
   SCHEDULE                                                                          Sept. 19-21 . . . . . . . Chicago, IL . . . . . . . . . . . . . 2133-EF3-00245
   Oct. 13-14. . . . . . . . New York, NY . . . . . . . . . . 2228-EF3-00007         For a complete list of dates and locations, visit www.amanet.org
   Nov. 17-18 . . . . . . . Chicago, IL . . . . . . . . . . . . . 2228-EF3-00008     3 days/1.8 CEUs
   2 days/1.2 CEUs                                                                   $2,445/AMA Members $2,195
   $2,295/AMA Members $2,095                                                         AMA Members save $250.

                                                                                                       This program has been approved for 18 recertification credit
   AMA Members save $200.
                                                                                                       hours toward PHR, SPHR and GPHR recertification through the
                                                                                                       Human Resource Certification Institute (HRCI). For more infor-
                                                                                                       mation about certification or recertification, please visit the HRCI
                                                                                                       homepage at www.hrci.org


All AMA seminars are GSA approved and can be delivered onsite.                              1-800-262-9699               www.amanet.org                              13
    PRESENTATION SKILLS


Strategies for Developing                                                              Effective Executive
Effective Presentation Skills                                                          Speaking SEMINAR #2522
SEMINAR #2519
                                                                                       Speak, present and communicate with poise,
                                                                                       power and persuasion.
Transform yourself from inexperienced speaker                                          Learn to use powerful tools and techniques to turn every
to skilled presenter.                                                                  speech or presentation into a rewarding experience.
Learn how to present your ideas with conviction, control and
self-confidence without fear. You’ll gain the specific skills and                      HOW YOU WILL BENEFIT
direction to become comfortable with your own presentation                             • Speak and think with greater clarity and purpose, stressing key
style and receive expert advice on techniques to handle especially                       ideas
challenging situations. Most importantly, you’ll learn how to                          • Face an audience or camera with confidence and control and
present by presenting.                                                                   make the most of your own natural speaking style
                                                                                       • Shape and organize your speech or presentation to persuade
HOW YOU WILL BENEFIT                                                                     listeners and get the response and results you want
•   Tailor your presentation to your audience                                          • Conquer fear and negative stress
•   Use relaxation techniques to overcome nervousness                                  • Make your performance skills, your sense of humor and your own
•   Project your voice and use pauses to dramatize your point                            personality work for you
•   Expertly handle difficult questions and situations                                 • Give impromptu and prepared speeches to the class and receive
                                                                                         personalized feedback
•   Communicate with clarity and conviction
                                                                                       WHAT YOU WILL COVER
WHAT YOU WILL COVER
                                                                                       • Preparation and the importance of research and organization
•   How to balance verbal and nonverbal messages
                                                                                       • Planning and preparing strong beginnings and endings
•   Developing and organizing presentation content
                                                                                       • Focusing on your delivery skills as well as the effective use of
•   Preparing to give the presentation                                                   voice, action, image and language in speechmaking
•   Visual aids and support materials                                                  • Addressing speech anxiety
•   How to respond to Q&A                                                              • Choosing appropriate strategies for reaching reluctant,
•   Managing the presentation environment                                                uncommitted and inactive audiences
                                                                                       • Responding in a focused and controlled fashion to Q&A
WHO SHOULD ATTEND
This course is recommended for anyone who needs to give presen-                        WHO SHOULD ATTEND
tations, speak in front of groups or sell ideas to others and has little               Executives with some prior public speaking experience.
or no presentation experience.
                                                                                           EXTRA
      EXTRA                                                                               You’ll be recorded in action and will see yourself improve,
     Your presentations will be recorded for playback and                                 relax and refine your techniques with each performance.
     review. See for yourself what comes across to an audi-                               This recording is yours to keep.
     ence. It’s a great way to get instant feedback and helpful
     recommendations. This recording is yours to keep.
                                                                                         SCHEDULE
                                                                                         July 6-8 . . . . . . . . . . Chicago, IL . . . . . . . . . . . . . 2522-EF3-01246
    SCHEDULE
                                                                                         July 18-20 . . . . . . . . Arlington, VA . . . . . . . . . . . 2522-EF3-01236
    July 6-8 . . . . . . . . . . New York, NY . . . . . . . . . . 2519-EF3-01234         July 18-20 . . . . . . . . New York, NY . . . . . . . . . . 2522-EF3-01235
    July 11-13 . . . . . . . . Arlington, VA . . . . . . . . . . . 2519-EF3-01237        July 20-22 . . . . . . . . San Francisco, CA. . . . . . . . 2522-EF3-01237
    July 11-13 . . . . . . . . Atlanta, GA . . . . . . . . . . . . 2519-EF3-01235        Aug. 15-17 . . . . . . . Arlington, VA . . . . . . . . . . . 2522-EF3-01264
    July 20-22 . . . . . . . . Chicago, IL . . . . . . . . . . . . . 2519-EF3-01236      Aug. 17-19 . . . . . . . San Francisco, CA. . . . . . . . 2522-EF3-01265
    Aug. 1-3 . . . . . . . . . New York, NY . . . . . . . . . . 2519-EF3-01238           Aug. 22-24 . . . . . . . Chicago, IL . . . . . . . . . . . . . 2522-EF3-01238
    Aug. 8-10 . . . . . . . . Chicago, IL . . . . . . . . . . . . . 2519-EF3-01239       Aug. 29-31 . . . . . . . New York, NY . . . . . . . . . . 2522-EF3-01239
    Aug. 15-17 . . . . . . . Arlington, VA . . . . . . . . . . . 2519-EF3-01257          Sept. 7-9 . . . . . . . . . Arlington, VA . . . . . . . . . . . 2522-EF3-01240
    Aug. 29-31 . . . . . . . San Francisco, CA. . . . . . . . 2519-EF3-01240             Sept. 12-14 . . . . . . . San Francisco, CA. . . . . . . . 2522-EF3-01241
    Sept. 7-9 . . . . . . . . . Chicago, IL . . . . . . . . . . . . . 2519-EF3-01241     Sept. 19-21 . . . . . . . New York, NY . . . . . . . . . . 2522-EF3-01242
    Sept. 12-14 . . . . . . . Arlington, VA . . . . . . . . . . . 2519-EF3-01243         Oct. 3-5 . . . . . . . . . New York, NY . . . . . . . . . . 2522-EF3-01247
    Sept. 12-14 . . . . . . . New York, NY . . . . . . . . . . 2519-EF3-01242            Oct. 10-12. . . . . . . . Chicago, IL . . . . . . . . . . . . . 2522-EF3-01248
    Sept. 28-30 . . . . . . . Atlanta, GA . . . . . . . . . . . . 2519-EF3-01280         Oct. 17-19. . . . . . . . Atlanta, GA . . . . . . . . . . . . 2522-EF3-01249
    Oct. 3-5 . . . . . . . . . Arlington, VA . . . . . . . . . . . 2519-EF3-01258        Oct. 31-Nov. 2. . . . . San Francisco, CA. . . . . . . . 2522-EF3-01250
    For a complete list of dates and locations, visit www.amanet.org                     For a complete list of dates and locations, visit www.amanet.org
    3 days/1.8 CEUs                                                                      3 days/1.8 CEUs
    $2,095/AMA Members $1,895                                                            $2,195/AMA Members $1,995
    AMA Members save $200.                                                               AMA Members save $200.


    14              For additional dates and locations or to register—1-800-262-9699                         www.amanet.org
                                                                                                                  BUSINESS WRITING SKILLS
                Also available as a
                Live Online Seminar


 AMA’s 2-Day Business                                                                 How to Sharpen Your
 Writing Workshop SEMINAR #2211                                                       Business Writing Skills
                                                                                      SEMINAR #2516
 Take the strain out of composing any kind of
 document.                                                                            Compose powerful, professional documents that
 Would you like a quick and easy method for composing docu-                           get attention and prompt action.
 ments—letters, memos, reports, proposals and performance                             To attract the attention of today’s busy readers, you must
 appraisals—in an organized format? This seminar provides you with                    respond to their need for clarity and conciseness in written
 basic formats and formulas for tackling any kind of writing task—                    communication. You will overcome “writer’s block,” learn to
 and communicating to your readers what they need to know.                            recognize and avoid common mistakes and receive a tool kit
                                                                                      of proven techniques for delivering information powerfully,
 HOW YOU WILL BENEFIT                                                                 persuasively and professionally.
 •   Quickly organize your thoughts and generate content
 •   Eliminate numerous, time-consuming revisions                                     HOW YOU WILL BENEFIT
 •   Streamline content and communicate what readers need to know                     • Update and improve your writing style for more effective, clear
 •   Write with greater clarity                                                         and persuasive e-mails, memos, letters and reports
                                                                                      • Organize your documents with your readers’ needs in mind
 WHAT YOU WILL COVER
                                                                                      • Create reader-friendly layouts to highlight important information
 • Guidelines for effective business writing, including e-mail, memos
                                                                                      • Craft sentences that get and hold your readers’ attention
   and letters
                                                                                      • Avoid archaic expressions and common usage errors
 • Identify your readers’ needs and expectations to establish the
   purpose, focus and essence of your message                                         • Edit your writing for clarity
 • Techniques for overcoming writer’s block                                           WHAT YOU WILL COVER
 • Powerful openings and closings to capture and retain attention                     • Techniques for writing specifically, concretely and positively
 • Write the first draft: how to construct clear, direct sentences                    • “Data dumping” and mind mapping as organizing tools
 • Link words and phrases in sentences and paragraphs to connect,                     • Recognize and eliminate unnecessary words and phrases,
   establish and clarify thought patterns                                               repetition and redundancy
 • Organize ideas and generate content with simple techniques                         • Identify and avoid masked and passive verbs
 • How and when to use the appropriate tone—and persuasive,                           • Personalize your letters to create interest and establish credibility
   positive or negative words
                                                                                      • Correct grammar, punctuation and word usage; parallel
 • Edit and proofread the final version                                                 construction, proofreading techniques
 WHO SHOULD ATTEND                                                                    • Write simple memos with attention-getting subject lines
 Business professionals at all levels who want a quick and easy                       • Design strong paragraphs to state your case powerfully
 approach to any writing task.
                                                                                      WHO SHOULD ATTEND
       EXTRA                                                                          Business professionals who present ideas in writing.
      Bring a current project and get one-on-one feedback from                        NOTE: This course focuses on business writing skills. Participants interested in
      the course leader.                                                              improving grammar should register for seminar #2236, The Grammar Course.

                                                                                           EXTRA
     SCHEDULE                                                                             Individualized coaching, confidential critiques and the
     July 11-12 . . . . . . . . New York, NY . . . . . . . . . . 2211-EF3-00319           option to have your own writing samples evaluated.
     July 28-29 . . . . . . . . Arlington, VA . . . . . . . . . . . 2211-EF3-00310
     Aug. 1-2 . . . . . . . . . Philadelphia, PA . . . . . . . . . 2211-EF3-00347
                                                                                        SCHEDULE
     Aug. 1-2 . . . . . . . . . San Francisco, CA. . . . . . . . 2211-EF3-00314
     Aug. 8-9 . . . . . . . . . New York, NY . . . . . . . . . . 2211-EF3-00311         July 11-14 . . . . . . . . San Francisco, CA. . . . . . . . 2516-EF3-00955
     Aug. 22-23 . . . . . . . Dallas, TX . . . . . . . . . . . . . . 2211-EF3-00312     July 18-21 . . . . . . . . New York, NY . . . . . . . . . . 2516-EF3-00956
     Sept. 8-9 . . . . . . . . . New York, NY . . . . . . . . . . 2211-EF3-00313        Aug. 8-11 . . . . . . . . Arlington, VA . . . . . . . . . . . 2516-EF3-00957
     Sept. 19-20 . . . . . . . Seattle, WA . . . . . . . . . . . . 2211-EF3-00348       Aug. 22-25 . . . . . . . New York, NY . . . . . . . . . . 2516-EF3-00958
     Sept. 22-23 . . . . . . . Chicago, IL . . . . . . . . . . . . . 2211-EF3-00315     Aug. 29-Sept. 1. . . . Chicago, IL . . . . . . . . . . . . . 2516-EF3-00959
     For a complete list of                                                             Sept. 12-15 . . . . . . . San Diego, CA . . . . . . . . . . 2516-EF3-00984
     dates and locations, visit                                                         Sept. 19-22 . . . . . . . New York, NY . . . . . . . . . . 2516-EF3-00960
                                               LIVE ONLINE SCHEDULE
     www.amanet.org                                                                     Oct. 3-6 . . . . . . . . . Arlington, VA . . . . . . . . . . . 2516-EF3-00970
                                        July 12-Aug. 2, 2011, Tues., 2-5 pm ET          Oct. 10-13. . . . . . . . San Francisco, CA. . . . . . . . 2516-EF3-00971
     2 days/1.2 CEUs                      (4 lessons) . . . 2211-EF3-00303
     $1,895/AMA                                                                         For a complete list of dates and locations, visit www.amanet.org
                                        Nov. 1-22, 2011, Tues., 2-5 pm ET
     Members $1,695                                                                     4 days/2.4 CEUs
                                          (4 lessons) . . . 2211-EF3-00340
     AMA Members                                                                        $2,345/AMA Members $2,095
     save $200.                         1.2 CEUs                                        AMA Members save $250.
                                        $1,895/AMA Members $1,695

All AMA seminars are GSA approved and can be delivered onsite.                                 1-800-262-9699             www.amanet.org                         15
MANAGEMENT SKILLS



The 7 Habits of Highly Effective People® for
Managers 2-Day Workshop SEMINAR #2602
                                                                                                        SCHEDULE
By FranklinCovey—now available through AMA.                                                             July 7-8 . . . . . . . Arlington, VA . . . . . . . 2602-EF3-00061
                                       ®
The 7 Habits of Highly Effective People courses are based on the teachings of Dr. Stephen R. Covey.     July 18-19 . . . . . Boston, MA. . . . . . . . . 2602-EF3-00074
                                                                                                        July 18-19 . . . . . Chicago, IL . . . . . . . . . 2602-EF3-00068
Cultivate effectiveness, lead with excellence and transform                                             July 28-29 . . . . . Dallas, TX . . . . . . . . . . 2602-EF3-00076
your team for breakthrough results.                                                                     Aug. 11-12 . . . . New York, NY . . . . . . . 2602-EF3-00069
                                                                                                        Aug. 22-23 . . . . San Francisco, CA . . . . 2602-EF3-00070
National surveys* of thousands of employees disclosed that while many people                            Sept. 8-9. . . . . . Chicago, IL . . . . . . . . . 2602-EF3-00071
work hard, they are worried about their lack of effectiveness.                                          Sept. 15-16. . . . Arlington, VA . . . . . . . 2602-EF3-00072
                                                                                                        Oct. 3-4 . . . . . . New York, NY . . . . . . . 2602-EF3-00077
Survey results indicate:                                                                                Oct. 6-7 . . . . . . Seattle, WA. . . . . . . . . 2602-EF3-00093
• Less than 50% of your team’s time is spent on the company’s most                                      Oct. 24-25 . . . . Philadelphia, PA . . . . . 2602-EF3-00094
                                                                                                        Nov. 7-8 . . . . . . New York, NY . . . . . . . 2602-EF3-00080
  important objectives
                                                                                                        Nov. 7-8 . . . . . . San Francisco, CA . . . . 2602-EF3-00081
• Only 14% of employees feel they are contributing to company success                                   Nov. 10-11 . . . . Atlanta, GA. . . . . . . . . 2602-EF3-00082
• Less than half of your team know company’s goals                                                      Nov. 14-15 . . . . Chicago, IL . . . . . . . . . 2602-EF3-00083
*Results of xQ Surveys conducted by Harris Interactive                                                  2 days/1.2 CEUs/12 PDUs
                                                                                                        $1,895/AMA Members $1,695
                                                                                                        AMA Members save $200.
The problems are not limited to one industry,            WHAT YOU WILL COVER
one geographic location, one economic group              • Habit 1: Be Proactive—Become a
or even one age group. They are common to                  resourceful, innovative manager who           WHO SHOULD ATTEND
all. Workers have too many assigned tasks                  quickly accomplishes goals and motivates      Managers who are seeking to become more
and too many competing priorities. People                  team members to get things done               efficient, build better relationships and help
can’t identify key goals and, therefore, can’t           • Habit 2: Begin with the End in Mind—          their organization succeed.
deliver excellent results. Individuals, even               Have a clear vision of what you want your
entire departments, lack open communica-                   contribution as a manager                     ATTENDEES WILL RECEIVE
tion. Crises are often reacted to with fast,               to be and shape your own future               • The 7 Habits of Highly Effective People®
less-than-effective decisions.                           • Habit 3: Put First Things First—Focus           Audio CD—This best-selling audio book
                                                           on top priorities and be regarded for           provides the basis for the concepts taught
The good news is that changing ineffective                 follow-through and organizational skills;       in the course.
behaviors to effective behaviors will benefit              eliminate the unimportant                     • Participant Guidebook—a manual filled
everyone in your organization. The 7 Habits®             • Habit 4: Think Win-Win—Cultivate                with examples and exercises.
can not only help you to better manage                     enthusiasm with performance                   • Management Essentials—a book of
yourself, but learn to lead others and                     measurements that satisfy both employee         resources for dealing with management
unleash team potential. Attend this powerful               and employer goals; share recognition           challenges.
two-day workshop and discover the same                     and success
principles that have led the world’s foremost            • Habit 5: Seek First to Understand,              Stephen R. Covey is a globally respected leadership
business leaders to the professional and per-              Then Be Understood—Give honest,                 authority. His international best-seller, The 7 Habits of
sonal success they dreamed of.                             accurate feedback that develops trust and       Highly Effective People®, was named one of the 10
                                                           understand the physical components of           most influential management books ever by Forbes
HOW YOU WILL BENEFIT                                       communication and how they impact the           magazine. It is the best-selling audio book in history.

• Define the contribution you want to make                 message
  and what you want to accomplish as a                   • Habit 6: Synergize—Understand how
                                                                                                                                          AMA has been reviewed and
  manager                                                  differences can contribute to innovative                                       approved as a provider of
• Enhance your leadership abilities and reach              solutions; maximize opinions, perspectives                                     project management training
  your full potential                                      and backgrounds                                                                by the Project Management
                                                                                                                                          Institute (PMI).
• Judge the goals your efforts should be                 • Habit 7: Sharpen the Saw—Maintain
  focused on using daily and weekly planning               and increase effectiveness by renewing
• Communicate effectively and raise the                    yourself mentally and physically
  levels of trust and fulfillment within your
  team
• Build better relationships and become more
  effective as a manager




16           For additional dates and locations or to register—1-800-262-9699                           www.amanet.org
 PRESENTATION SKILLS                                                                                          MANAGEMENT SKILLS



   AMA’s 5-Day “MBA” Workshop
   SEMINAR #2561



                                                                                                 SCHEDULE
   Get grounded in the essential elements of business in just                                    July 11-15 . . . . . New York, NY . . . . . . . 2561-EF3-00419
                                                                                                 July 18-22 . . . . . San Francisco, CA . . . . 2561-EF3-00420
   one week.                                                                                     July 25-29 . . . . . Arlington, VA . . . . . . . 2561-EF3-00425
   This fast-track refresher course includes all the business areas covered in most              July 25-29 . . . . . Boston, MA. . . . . . . . . 2561-EF3-00431
                                                                                                 Aug. 1-5 . . . . . . Chicago, IL . . . . . . . . . 2561-EF3-00424
   university-level MBA curriculum. It is presented by a team of expert faculty members
                                                                                                 Aug. 8-12 . . . . . Anaheim, CA . . . . . . . 2561-EF3-00423
   specializing in accounting, finance, strategy, marketing and management.                       Aug. 15-19 . . . . New York, NY . . . . . . . 2561-EF3-00422
                                                                                                 Aug. 22-26 . . . . Denver, CO . . . . . . . . . 2561-EF3-00455
                                                                                                 Sept. 12-16. . . . Arlington, VA . . . . . . . 2561-EF3-00432
   HOW YOU WILL BENEFIT                          WHAT YOU WILL COVER                             Sept. 12-16. . . . New York, NY . . . . . . . 2561-EF3-00426
   • Recognize how all components of a                                                           Sept. 19-23. . . . Atlanta, GA. . . . . . . . . 2561-EF3-00428
                                                 Business Accounting
     business fit together                                                                        Sept. 26-30. . . . Morristown, NJ . . . . . . 2561-EF3-00456
                                                 • Understand basic accounting concepts          Sept. 26-30. . . . San Francisco, CA . . . . 2561-EF3-00427
   • Interpret financial statements and             and their relevance to the workplace          Oct. 3-7 . . . . . . Chicago, IL . . . . . . . . . 2561-EF3-00433
     accurately assess the financial health       • Know the financial performance measures        Oct. 10-14 . . . . Dallas, TX . . . . . . . . . . 2561-EF3-00434
     of a business                                 they affect and how to improve them           Oct. 17-21 . . . . New York, NY . . . . . . . 2561-EF3-00435
   • Understand the economy and its impact       Business Finance and Economics                  Oct. 24-28 . . . . San Francisco, CA . . . . 2561-EF3-00436
     on your business                                                                            Oct. 31-Nov. 4 . Arlington, VA . . . . . . . 2561-EF3-00437
                                                 • Explore the financing alternatives available
   • Develop a business strategy that can          to businesses                                 Oct. 31-Nov. 4 . Newport Beach, CA . . 2561-EF3-00457
     sustain your competitive position                                                           Nov. 7-11 . . . . . New York, NY . . . . . . . 2561-EF3-00438
                                                 • Evaluate capital projects to determine if
   • Speak the language of business and                                                          Nov. 14-18 . . . . Boston, MA. . . . . . . . . 2561-EF3-00439
                                                   they are practical and desirable from a
     communicate effectively to any audience                                                     Nov. 14-18 . . . . San Francisco, CA . . . . 2561-EF3-00440
                                                   financial perspective
     level in any situation                                                                      Nov. 28-Dec. 2 . Chicago, IL . . . . . . . . . 2561-EF3-00441
                                                 Business and Corporate Strategy
   • Develop a winning team and organization                                                     5 days/3.0 CEUs/30 PDUs
                                                 • Understand basic concepts and the             $3,445/AMA Members $3,095
   • Establish a network of business contacts
                                                   importance of developing a competitive        AMA Members save $350.
                                                   strategy
                                                 • Successfully deploy and communicate
                                                   your strategy within your company              WHO SHOULD ATTEND
                                                 Business Marketing                               Anyone interested in obtaining an effective,
                                                 • Learn the role of marketing and the            broad-based overview of the functional areas
                                                   marketing perspective                          addressed in university-level MBA programs.
                                                 • Discover the 5 Ps of marketing:
                                                   positioning, product, pricing, placement                                     AMA has been reviewed and
                                                   and promotion and their importance to                                        approved as a provider of
                                                   business success                                                             project management training
                                                                                                                                by the Project Management
                                                 Management, Leadership and                                                     Institute (PMI).
                                                 Organization
                                                 • Understand the principal roles of a
                                                   manager and the basic functions of
                                                   management
                                                 • Analyze and understand leadership styles
                                                   for use in day-to-day applications
                                                 • Apply different approaches to motivation
                                                   for back-on-the-job situations
                                                 • Take steps to institute more durable
                                                   organizational changes




All AMA seminars are GSA approved and can be delivered onsite.                        1-800-262-9699          www.amanet.org                          17
MANAGEMENT AND SUPERVISORY SKILLS



Management Skills for                                                                         Also available as a
                                                                                              Live Online Seminar
New Supervisors SEMINAR #2248
                                                                                             SCHEDULE
Be the best supervisor that you can be.                                                      July 11-13 . . . . . Houston, TX . . . . . . . . 2248-EF3-01615
                                                                                             July 11-13 . . . . . New York, NY . . . . . . . 2248-EF3-01610
Take this opportunity to get the training you need to become more proficient                  July 11-13 . . . . . Philadelphia, PA . . . . . 2248-EF3-01672
in planning, communicating and coaching a team. In one of AMA’s landmark                     July 13-15 . . . . . Chicago, IL . . . . . . . . . 2248-EF3-01611
management seminars, you will master a range of skills that will take your career            July 18-20 . . . . . San Francisco, CA . . . . 2248-EF3-01612
as far as you want it to go.                                                                 July 20-22 . . . . . Arlington, VA . . . . . . . 2248-EF3-01613
                                                                                             July 27-29 . . . . . Atlanta, GA. . . . . . . . . 2248-EF3-01619
                                                                                             Aug. 1-3 . . . . . . San Diego, CA . . . . . . 2248-EF3-01673
                                                                                             Aug. 8-10 . . . . . New York, NY . . . . . . . 2248-EF3-01616
HOW YOU WILL BENEFIT                           Communications and Team Performance
                                                                                             Aug. 10-12 . . . . Chicago, IL . . . . . . . . . 2248-EF3-01617
• Understand how to succeed in a rapidly       • Demonstrate paraphrasing to chef3 for       Aug. 15-17 . . . . San Francisco, CA . . . . 2248-EF3-01618
  changing environment                           content understanding                       Aug. 17-19 . . . . Dallas, TX . . . . . . . . . . 2248-EF3-01625
• Learn to plan, organize, communicate and     • Experience the impact of nonverbal          Aug. 24-26 . . . . Arlington, VA . . . . . . . 2248-EF3-01620
  monitor like a pro                             communication                               Aug. 24-26 . . . . Morristown, NJ . . . . . . 2248-EF3-01674
• Apply the most appropriate supervisory       • Send harmonious messages                    Sept. 12-14. . . . New York, NY . . . . . . . 2248-EF3-01621
  style to each individual and situation       • How to ask questions that get the           Sept. 12-14. . . . San Francisco, CA . . . . 2248-EF3-01622
• Understand your legal responsibilities         answers you really need                     Sept. 14-16. . . . Chicago, IL . . . . . . . . . 2248-EF3-01623
                                                                                             Sept. 19-21. . . . Atlanta, GA. . . . . . . . . 2248-EF3-01675
• Learn how to give constructive criticism     Coaching for High Quality Performance
                                                                                             Sept. 21-23. . . . Arlington, VA . . . . . . . 2248-EF3-01624
• Maximize productivity by capitalizing on     • Give and receive constructive criticism     Sept. 26-28. . . . Austin, TX . . . . . . . . . . 2248-EF3-01676
  individual differences                       • How to minimize defensiveness in yourself   Oct. 3-5 . . . . . . Cincinnati, OH. . . . . . . 2248-EF3-01677
• Learn techniques to cope with difficult         and others                                  Oct. 3-5 . . . . . . New York, NY . . . . . . . 2248-EF3-01634
  employees                                    • Demonstrate a five-step coaching             Oct. 12-14 . . . . San Francisco, CA . . . . 2248-EF3-01635
• Use delegation for effective employee          discussion model                            Oct. 17-19 . . . . Chicago, IL . . . . . . . . . 2248-EF3-01636
  development, time management and             Creating a Motivating Environment             Oct. 19-21 . . . . Dallas, TX . . . . . . . . . . 2248-EF3-01637
  motivation                                                                                 Oct. 19-21 . . . . Melville, NY. . . . . . . . . 2248-EF3-01678
                                               • The essentials of motivation                Oct. 24-26 . . . . Arlington, VA . . . . . . . 2248-EF3-01679
• Increase job satisfaction and work output
                                               • Demonstrate rules for reinforcing           Oct. 26-28 . . . . Seattle, WA. . . . . . . . . 2248-EF3-01680
  through coaching
                                                 productive behavior                         Oct. 31-Nov. 2 . New York, NY . . . . . . . 2248-EF3-01639
WHAT YOU WILL COVER                            Taking Delegation, Performance and            Nov. 7-9 . . . . . . Atlanta, GA. . . . . . . . . 2248-EF3-01640
                                               Team Development to the Next Level of         Nov. 9-11 . . . . . Garden Grove, CA . . . 2248-EF3-01641
Embracing Your New Role and
                                               Excellence                                    Nov. 9-11 . . . . . Houston, TX . . . . . . . . 2248-EF3-01642
Expectations
                                               • Use delegation as a motivational tool       Nov. 14-16 . . . . Chicago, IL . . . . . . . . . 2248-EF3-01643
• What your boss, employees, peers and                                                       Nov. 16-18 . . . . Arlington, VA . . . . . . . 2248-EF3-01645
  senior management expect from you in         • Develop a strategy for solving a current
                                                                                             Nov. 16-18 . . . . San Francisco, CA . . . . 2248-EF3-01644
  your supervisory role                          employee motivational problem
                                                                                             Nov. 30-Dec. 2 . Boston, MA. . . . . . . . . 2248-EF3-01646
• Four basic management functions:             Managing Performance Appraisals               Nov. 30-Dec. 2 . Dallas, TX . . . . . . . . . . 2248-EF3-01647
  planning, organizing, communicating,         • Understand your company’s appraisal
  monitoring                                                                                 3 days/1.8 CEUs/18 PDUs
                                                 system
                                                                                             $1,995/AMA Members $1,795
Managing a Diverse Workforce                   • Record-keeping and compliance issues        AMA Members save $200.
• Diversity issues and how they affect you,    • Write a performance appraisal document
  your work unit and your company              • Conduct an effective performance                       LIVE ONLINE SCHEDULE
• Understand the Americans with Disabilities     appraisal meeting                              July 7-28, 2011, Thurs., 2-5 pm ET
  Act (ADA), hostile environment and other     Managing Time Effectively                           (4 lessons) . . . 2248-EF3-01593
  key laws and legal terms relevant to your
                                               • Key principles of effective time               Sept. 8-29, 2011, Thurs., 2-5 pm ET
  supervisory position
                                                 management                                        (4 lessons) . . . 2248-EF3-01594
Filling Your Communication Skills Toolbox      • Share time management best practices           Oct. 27-Nov. 17, 2011, Thurs., 2-5 pm ET
• Advantages and disadvantages of one-way      • Five stages of managing meetings                  (4 lessons) . . . 2248-EF3-01666
  vs. two-way communication
                                                                                                1.2 CEUs/12 PDUs
• Capitalize on the benefits of e-mail          WHO SHOULD ATTEND                                $1,995/AMA Members $1,795
                                               New supervisors with less than five years of
                                               supervisory experience.
                                                                                                                               AMA has been reviewed and
                                                                                                                               approved as a provider of
                                                                                                                               project management training
                                                                                                                               by the Project Management
                                                                                                                               Institute (PMI).




18          For additional dates and locations or to register—1-800-262-9699                 www.amanet.org
 PRESENTATION SKILLS                                                         MANAGEMENT AND SUPERVISORY SKILLS
                     Also available as a
                     Live Online Seminar



   Making the Transition
   from Staff Member to Supervisor SEMINAR #2243
                                                                                                   SCHEDULE
   Effectively and smoothly manage the change in your role and                                     July 11-12 . . . . . Atlanta, GA. . . . . . . . . 2243-EF3-00785
                                                                                                   July 11-12 . . . . . Chicago, IL . . . . . . . . . 2243-EF3-00786
   your responsibilities.
                                                                                                   July 18-19 . . . . . Arlington, VA . . . . . . . 2243-EF3-00787
   This seminar will prepare you for a complete change of responsibilities and help you            July 21-22 . . . . . New York, NY . . . . . . . 2243-EF3-00802
                                                                                                   Aug. 4-5 . . . . . . New York, NY . . . . . . . 2243-EF3-00788
   plan for the challenges ahead. You’ll come away with a better understanding of
                                                                                                   Aug. 15-16 . . . . Chicago, IL . . . . . . . . . 2243-EF3-00789
   what your boss, peers, staff and company expect from you. The invaluable set of                 Aug. 18-19 . . . . Arlington, VA . . . . . . . 2243-EF3-00790
   tools in this seminar will prepare you to assume that all-important first supervisory           Aug. 22-23 . . . . San Francisco, CA . . . . 2243-EF3-00793
   role with greater confidence and success.                                                       Sept. 8-9. . . . . . Chicago, IL . . . . . . . . . 2243-EF3-00792
                                                                                                   Sept. 12-13. . . . New York, NY . . . . . . . 2243-EF3-00794
                                                                                                   Sept. 19-20. . . . Arlington, VA . . . . . . . 2243-EF3-00795
   HOW YOU WILL BENEFIT                            Setting Goals for Yourself and Others           Oct. 3-4 . . . . . . Boston, MA. . . . . . . . . 2243-EF3-00807
                                                   • How to set SMART goals that allow you         Oct. 6-7 . . . . . . Chicago, IL . . . . . . . . . 2243-EF3-00834
   • Understand your new role—from your
                                                     to measure progress accurately                Oct. 13-14 . . . . New York, NY . . . . . . . 2243-EF3-00808
     perspective and that of your boss, peers
                                                                                                   Oct. 17-18 . . . . Arlington, VA . . . . . . . 2243-EF3-00809
     and subordinates                              • Project delegation and barriers               Oct. 24-25 . . . . Atlanta, GA. . . . . . . . . 2243-EF3-00810
   • Establish a presence and build credibility    Legal Consideration for Supervisors             Nov. 3-4 . . . . . . New York, NY . . . . . . . 2243-EF3-00811
   • Flex your individual style with ease          • Basic laws governing performance reviews      Nov. 7-8 . . . . . . Chicago, IL . . . . . . . . . 2243-EF3-00812
   • Delegate tasks to others, focusing on clear   • Your obligations as a supervisor              Nov. 10-11 . . . . Arlington, VA . . . . . . . 2243-EF3-00813
     quality standards                                                                             Nov. 14-15 . . . . San Francisco, CA . . . . 2243-EF3-00814
                                                   Giving and Receiving Feedback                   Nov. 17-18 . . . . Parsippany, NJ . . . . . . . 2243-EF3-00815
   • Implement a feedback system
                                                   • Supportive vs. corrective feedback
   • Tailor training to individual employees                                                       2 days/1.2 CEUs
                                                   • Guidelines to improve coaching
   • Understand what motivates peers,                                                              $1,795/AMA Members $1,595
                                                     relationships
     employees and superiors                                                                       AMA Members save $200.
                                                   • How to receive feedback constructively
   • Gain awareness of basic laws and
     regulations as they apply to performance      Training Your Employees                                    LIVE ONLINE SCHEDULE
     reviews, including EOE and ADA                • Adult learners and learning styles               July 14-Aug. 4, 2011, Thurs., 2-5 pm ET
   • Gain techniques and strategies to manage      • Techniques to develop your employees                (4 lessons) . . . 2243-EF3-00799
     your time and schedule your workload            and assess your training resources               Sept. 29-Oct. 20, 2011, Thurs., 2-5 pm ET
                                                   How to Motivate Effectively                           (4 lessons) . . . 2243-EF3-00833
   WHAT YOU WILL COVER                             • Motivational tools and workplace issues          1.2 CEUs
   Letting Go of Your Former Role                  • Relate motivation to style, goal-setting         $1,795/AMA Members $1,595
   • How to manage the change process                and communication preferences
   • Challenges and pitfalls to avoid              Time Management
   • Expectations from your direct reports,        • Important vs. urgent using the prioritizing
     your boss and your former peers                 model
   Defining Your Personal Behavioral Style         • How to manage and protect your time
   • Your behavioral style preferences
   • How to best communicate with bosses,          WHO SHOULD ATTEND
     peers or employees                            Newly promoted supervisors with less than
   • Adjust personal behavioral styles to build    one year of experience in this position.
     better working relationships




All AMA seminars are GSA approved and can be delivered onsite.                          1-800-262-9699          www.amanet.org                          19
    MANAGEMENT AND SUPERVISORY SKILLS


Making the Transition to                                                              Taking on Greater
Management SEMINAR #2231                                                              Responsibility: Step-up
Set the stage for a successful management career.
                                                                                      Skills for Nonmanagers SEMINAR #2132
This seminar will help you lay the foundation for your manage-                        Are you ready for what’s ahead?
ment career and provide you with easy-to-apply tools you need                         You have always wanted to make a difference in your company.
to make a successful transition into your new role. In just two                       You need the skills—understanding your business, managing
days you will gain the practical know-how you need—and the                            change, communicating strategically, leading, working in teams
confidence you want—to step in as an effective new manager.                           and juggling your new assignments with current responsibilities.
                                                                                      This powerful seminar helps you prepare…initiate…and
HOW YOU WILL BENEFIT                                                                  successfully adapt your style to the challenges ahead.
• Understand your new roles and responsibilities
• Increase self confidence and awareness                                              HOW YOU WILL BENEFIT
• Determine appropriate methods to manage boss relationships                          • Feel confident when asked to “step up to the plate” with new
• Establish personal trust, credibility and accountability                              projects outside your regular work activities
• Build relationships with effective, flexible communication styles                   • Take your skills and potential to new heights with proven-in-
• Plan and organize work to align with business needs and                               action “get-ahead” strategies
  resources                                                                           • Understand your role in today’s new workplace…and gain the
• Leverage the talents of others to maximize results                                    new skills and competencies required for success
                                                                                      • Meet the rising pressure from tight budgets and lean
WHAT YOU WILL COVER                                                                     organizations
• Define the master competencies for performance excellence                           • Map out a plan of action to enhance your efficiency and your
• Review and apply relevant analytical thinking and problem-solving                     value to your organization
  skills
• Recognize internal and external factors that impact your business                   WHAT YOU WILL COVER
• Identify your communication style and understand how to flex to                     • Four primary behavioral styles; how style adaptability increases
  others’ communication preferences                                                     your effectiveness
• How to juggle new assignments and current responsibilities                          • How to develop, create and manage a successful team
• Apply proactive planning and organizing skills to avoid                             • How to move from a boss to a coach
  unnecessary chaos                                                                   • The competencies of a transformational coach
• Analyze when and how to step up to leadership within the team                       • Key values used in motivating people
  environment                                                                         • Assess your company’s existing recognition, reward and benefit
                                                                                        systems in relation to employee growth and performance
WHO SHOULD ATTEND                                                                     • Critical modes for resolving conflicts
Newly appointed or prospective managers with less than one year
of management experience.                                                             WHO SHOULD ATTEND
                                                                                      Experienced managers with three to five years of management
    SCHEDULE                                                                          experience.
    July 11-12 . . . . . . . . New York, NY . . . . . . . . . . 2231-EF3-00461        NOTE: To attend this seminar, we recommend prior attendance in at least
    July 14-15 . . . . . . . . Chicago, IL . . . . . . . . . . . . . 2231-EF3-00471   one basic management course.
    July 25-26 . . . . . . . . Atlanta, GA . . . . . . . . . . . . 2231-EF3-00462
    Aug. 1-2 . . . . . . . . . Arlington, VA . . . . . . . . . . . 2231-EF3-00463       SCHEDULE
    Aug. 11-12 . . . . . . . New York, NY . . . . . . . . . . 2231-EF3-00464
    Aug. 22-23 . . . . . . . San Francisco, CA. . . . . . . . 2231-EF3-00466            July 11-12 . . . . . . . . Los Angeles, CA . . . . . . . . . 2132-EF3-00236
    Aug. 29-30 . . . . . . . Cincinnati, OH . . . . . . . . . . 2231-EF3-00486          July 14-15 . . . . . . . . Boston, MA . . . . . . . . . . . . 2132-EF3-00259
    Sept. 8-9 . . . . . . . . . Arlington, VA . . . . . . . . . . . 2231-EF3-00487      July 18-19 . . . . . . . . New York, NY . . . . . . . . . . 2132-EF3-00221
    Sept. 15-16 . . . . . . . New York, NY . . . . . . . . . . 2231-EF3-00472           July 25-26 . . . . . . . . Chicago, IL . . . . . . . . . . . . . 2132-EF3-00220
    Sept. 19-20 . . . . . . . Chicago, IL . . . . . . . . . . . . . 2231-EF3-00465      July 28-29 . . . . . . . . Atlanta, GA . . . . . . . . . . . . 2132-EF3-00237
    Sept. 22-23 . . . . . . . Pittsburgh, PA . . . . . . . . . . 2231-EF3-00488         Aug. 1-2 . . . . . . . . . Arlington, VA . . . . . . . . . . . 2132-EF3-00225
    Oct. 6-7 . . . . . . . . . Arlington, VA . . . . . . . . . . . 2231-EF3-00473       Aug. 1-2 . . . . . . . . . Hartford, CT. . . . . . . . . . . . 2132-EF3-00260
    Oct. 10-11. . . . . . . . New York, NY . . . . . . . . . . 2231-EF3-00474           For a complete list of dates and locations, visit www.amanet.org
    Oct. 13-14. . . . . . . . Chicago, IL . . . . . . . . . . . . . 2231-EF3-00475
                                                                                        2 days/1.2 CEUs/12 PDUs
    Oct. 24-25. . . . . . . . Garden Grove, CA . . . . . . . 2231-EF3-00489
                                                                                        $1,645/AMA Members $1,495
    Oct. 31-Nov. 1. . . . . Morristown, NJ. . . . . . . . . . 2231-EF3-00490
                                                                                        AMA Members save $150.
    For a complete list of dates and locations, visit www.amanet.org
    2 days/1.2 CEUs                                                                                                   AMA has been reviewed
    $1,895/AMA Members $1,695                                                                                         and approved as a provider of project
    AMA Members save $200.                                                                                            management training by the Project
                                                                                                                      Management Institute (PMI).



    20             For additional dates and locations or to register—1-800-262-9699                         www.amanet.org
 PRESENTATION SKILLS                                                         MANAGEMENT AND SUPERVISORY SKILLS


                                                                                             Also available as a
   Management Skills for                                                                     Live Online Seminar
   New Managers SEMINAR #2238
                                                                                                   SCHEDULE
   Be the boss you’d like to work for.                                                             July 6-8 . . . . . . . Arlington, VA . . . . . . . 2238-EF3-01847
                                                                                                   July 6-8 . . . . . . . Chicago, IL . . . . . . . . . 2238-EF3-01848
   Give yourself the crucial foundational skills to shift from being an individual                 July 11-13 . . . . . Minneapolis, MN. . . . . 2238-EF3-01851
   contributor to a well-respected manager who can achieve team synergy and drive                  July 13-15 . . . . . New York, NY . . . . . . . 2238-EF3-01852
   bottom-line performance.                                                                        July 18-20 . . . . . Philadelphia, PA . . . . . 2238-EF3-01843
                                                                                                   July 20-22 . . . . . San Francisco, CA . . . . 2238-EF3-01854
                                                                                                   July 25-27 . . . . . Durham, NC . . . . . . . . 2238-EF3-01857
                                                                                                   July 27-29 . . . . . Denver, CO . . . . . . . . . 2238-EF3-01855
   Becoming a great manager who leads with          • Practicing the skill of setting goals,       Aug. 1-3 . . . . . . Arlington, VA . . . . . . . 2238-EF3-01856
   confidence begins with having the right             providing effective feedback and             Aug. 3-5 . . . . . . Boston, MA. . . . . . . . . 2238-EF3-01858
   skills. This highly interactive course is          conducting alignment discussions             Aug. 8-10 . . . . . Chicago, IL . . . . . . . . . 2238-EF3-01859
   designed to help you master critical skills so   Effective Communication                        Aug. 8-10 . . . . . San Francisco, CA . . . . 2238-EF3-01860
                                                                                                   Aug. 10-12 . . . . New York, NY . . . . . . . 2238-EF3-01861
   you can take your team to new heights of         • Recognizing what effective
                                                                                                   Aug. 15-17 . . . . Kansas City, KS . . . . . . 2238-EF3-01862
   performance. Using skills assessments,             communication really is
                                                                                                   Aug. 17-19 . . . . San Diego, CA . . . . . . 2238-EF3-01939
   videos, case studies and practice sessions,      • Getting a firm grasp of five building          Aug. 22-24 . . . . Pittsburgh, PA . . . . . . . 2238-EF3-01863
   you’ll roadmap the entire management               blocks of managerial communication           Aug. 29-31 . . . . Atlanta, GA. . . . . . . . . 2238-EF3-01850
   process from motivation to coaching. You         • Learning to match the right                  Sept. 7-9. . . . . . Arlington, VA . . . . . . . 2238-EF3-01865
   will be able to improve on key weakness            communication method with your               Sept. 7-9. . . . . . Chicago, IL . . . . . . . . . 2238-EF3-01866
   areas, play to your strength and get the best      communication goal                           Sept. 7-9. . . . . . Hartford, CT . . . . . . . . 2238-EF3-01872
   results from every member of your team.          • Identifying the challenges and practices     Sept. 12-14. . . . New York, NY . . . . . . . 2238-EF3-01868
                                                      when communicating virtually                 Sept. 14-16. . . . Dallas, TX . . . . . . . . . . 2238-EF3-01869
   HOW YOU WILL BENEFIT                             Understanding and Appreciating                 Sept. 14-16. . . . San Francisco, CA . . . . 2238-EF3-01870
                                                                                                   Sept. 19-21. . . . Richmond, VA. . . . . . . 2238-EF3-01853
   • Gain a deeper understanding of your roles      Situational Leadership ® II: The Art of
     and responsibilities                                                                          Sept. 26-28. . . . Cincinnati, OH. . . . . . . 2238-EF3-01873
                                                    Influencing Others*
                                                                                                   Sept. 26-28. . . . Los Angeles, CA . . . . . 2238-EF3-01883
   • Improve communication to effectively set       • How to develop people, value differences     Sept. 28-30. . . . Seattle, WA. . . . . . . . . 2238-EF3-01940
     expectations for yourself and your direct        and encourage honest communication           Oct. 3-5 . . . . . . Atlanta, GA. . . . . . . . . 2238-EF3-01884
     reports                                        • Developing your leadership style to gain     Oct. 10-12 . . . . Arlington, VA . . . . . . . 2238-EF3-01886
   • Adapt your style to the needs of individual      commitment from your employees               Oct. 10-12 . . . . Denver, CO . . . . . . . . . 2238-EF3-01887
     team members                                   • Matching your leadership style to your       Oct. 12-14 . . . . New York, NY . . . . . . . 2238-EF3-01888
   • Communicate organizational goals that get        employee’s developmental needs               Oct. 17-19 . . . . San Francisco, CA . . . . 2238-EF3-01889
     results
                                                    Coaching for Performance                       For a complete list of dates and locations, visit www.amanet.org
   • Apply delegation strategies to increase
                                                    • Knowing the importance of coaching           3 days/1.8 CEUs
     motivation and productivity
                                                    • Practicing coaching and correcting           $2,195/AMA Members $1,995
   • Use effective coaching techniques to
                                                      difficult and challenging behaviors           AMA Members save $200.
     maximize your team’s performance
                                                    • Using the AMA Coaching Guide for
   WHAT YOU WILL COVER                                managing a coaching discussion                          LIVE ONLINE SCHEDULE
   Your Role as Manager                             • Identifying the differences between             July 12-Aug. 2, 2011, Tues., 2-5 pm ET
                                                      coaching and discipline                           (4 lessons) . . . 2238-EF3-01877
   • Identifying qualities and abilities required
     for effective management                       Creating Motivational Climate                     Sept. 13-Oct. 4, 2011, Tues., 2-5 pm ET
   • Understanding your role and responsibilities   • Defining motivation and your role in               (4 lessons) . . . 2238-EF3-01878
     as manager                                       creating a motivational setting                 Nov. 29-Dec. 20, 2011, Tues., 2-5 pm ET
   • Learning to transition from individual         • Elements of the motivational process              (4 lessons) . . . 2238-EF3-01936
     contributor to manager                         • Creating your own practice for building         1.2 CEUs
   • Knowing how to work effectively with a           a motivational climate                          $2,195/AMA Members $1,995
     multigenerational workforce                    Delegation for Growth and
   • Understanding the nuances of managing          Development                                    Ken Blanchard’s Situational Leadership® II (SLII®) —a model
     remote teams                                   • Different types of delegation                for developing people and a way for leaders to help their
   Performance Management                           • How to conduct an effective delegation       employees become self-reliant achievers. To be truly effective,
                                                      conversation                                 leaders’ styles must adapt to the skills and commitment of the
   • Identifying the challenges to effective                                                       people they want to influence. With some people, managers
     performance management                                                                        have to provide a great deal of direction. With others,
                                                    WHO SHOULD ATTEND
   • Conducting performance planning,                                                              encouragement and appreciation trigger the best results. Still
     facilitation and evaluation                    Managers with one to three years of            others deliver their best when allowed to take the ball and
                                                    management experience.                         run with it. Situational Leadership® II helps managers become
                                                                                                   more flexible and responsive to their employees’ needs.


All AMA seminars are GSA approved and can be delivered onsite.                            1-800-262-9699         www.amanet.org                           21
MANAGEMENT AND SUPERVISORY SKILLS                                                             Also available as a
                                                                                              Live Online Seminar


Moving from an Operational Manager
to a Strategic Thinker SEMINAR #2242
                                                                                               SCHEDULE
Create a strategic framework—and capture the opportunities                                     July 7-8 . . . . . . . Arlington, VA . . . . . . . 2242-EF3-00541
                                                                                               July 14-15 . . . . . New York, NY . . . . . . . 2242-EF3-00545
of tomorrow.
                                                                                               July 18-19 . . . . . Seattle, WA. . . . . . . . . 2242-EF3-00580
If you want to move from being a good manager to being a great manager, this                   July 21-22 . . . . . Chicago, IL . . . . . . . . . 2242-EF3-00540
                                                                                               Aug. 1-2 . . . . . . San Francisco, CA . . . . 2242-EF3-00544
seminar will enable you to take away key insights, ideas and planned actions to
                                                                                               Aug. 8-9 . . . . . . New York, NY . . . . . . . 2242-EF3-00542
add value to your organization and move your team forward for heightened
                                                                                               Aug. 15-16 . . . . Arlington, VA . . . . . . . 2242-EF3-00581
success.                                                                                       Sept. 12-13. . . . San Francisco, CA . . . . 2242-EF3-00582
                                                                                               Sept. 15-16. . . . Chicago, IL . . . . . . . . . 2242-EF3-00546
                                                                                               Sept. 22-23. . . . Arlington, VA . . . . . . . 2242-EF3-00547
Take this opportunity to be proactive.         Creating a Strategic Frame of Reference         Oct. 3-4 . . . . . . New York, NY . . . . . . . 2242-EF3-00562
Instead of being buried in your depart-        • Understand the key components of the          Oct. 13-14 . . . . Garden Grove, CA . . . 2242-EF3-00563
ment’s ongoing activities, you will              strategic model                               Oct. 17-18 . . . . Atlanta, GA. . . . . . . . . 2242-EF3-00584
become an innovator, a persuasive player       • Develop a strategic thinker’s approach for    Oct. 31-Nov. 1 . San Francisco, CA . . . . 2242-EF3-00564
and a champion for strategic change              your own work environment                     Nov. 3-4 . . . . . . Dallas, TX . . . . . . . . . . 2242-EF3-00565
who adds value to your organization,                                                           Nov. 10-11 . . . . Arlington, VA . . . . . . . 2242-EF3-00566
                                               Understanding Your Current Operational
                                                                                               Nov. 14-15 . . . . Chicago, IL . . . . . . . . . 2242-EF3-00567
your customers and your stakeholders.          Mission: Your Team, Your Customers and
                                               Your Competitors                                2 days/1.2 CEUs
HOW YOU WILL BENEFIT                           • Strategic thinking: moving from a limited     $2,095/AMA Members $1,895
• Inspire and direct your team to greater        context to a broader view                     AMA Members save $200.
  readiness and competitiveness                • Understand how to apply a SWOT analysis
• Add value to your organization by              to your team                                             LIVE ONLINE SCHEDULE
  understanding the needs and expectations     • Create a mission statement defining the          Sept. 7-8, 2011, Wed., 2-5 pm ET
  of your customers                              operational reality of your work group              (4 lessons) . . . 2242-EF3-00575
• Anticipate and innovate strategies to link                                                      Nov. 30-Dec. 21, 2011, Wed., 2-5 pm ET
                                               Developing a Strategic Vision:
  strategic vision to core capabilities
                                               Moving from What Is to What If                        (4 lessons) . . . 2242-EF3-00576
• Recognize opportunities to influence and
                                               • How to identify priority issues to create        1.2 CEUs
  create strategic alliances
                                                 your strategic advantage                         $2,095/AMA Members $1,895
• Identify key strengths and weaknesses in
                                               • Encourage innovative solutions
  your work group
                                               • Prepare a draft of a vision statement
• Encourage and support risk taking and
  innovation at all levels                     Making Your Vision a Reality: Influencing        WHO SHOULD ATTEND
• Develop persuasive skills to sell your       Key Stakeholders                                 Managers with five years or less of manage-
  strategic ideas                              • Develop their persuasive skills                ment experience who want to move into a
                                               • Explore options for influencing others         more strategic role.
WHAT YOU WILL COVER                            Your Personal Plan: Developing and
                                                                                                                   This program has been approved for 12 recertifi-
Developing and Balancing Operational           Selling Your Vision of the Future
                                                                                                                   cation credit hours toward PHR, SPHR and
                                                                                                                   GPHR recertification through the Human
and Strategic Management Skills                • Communication strategies to sell your
                                                                                                                   Resource Certification Institute (HRCI). For more
                                                                                                                   information about certification or recertification,
• Establish a working definition of              strategic plan
  operational management                       • Conduct key conversations to encourage                            please visit the HRCI homepage at www.hrci.org
• Explore the key attributes of today’s          innovation and risk taking
  strategic thinkers




22          For additional dates and locations or to register—1-800-262-9699                  www.amanet.org
 PRESENTATION SKILLS a
         Also available as                                                  MANAGEMENT AND SUPERVISORY SKILLS
         Live Online Seminar

   Successfully Managing People
   SEMINAR #2295



                                                                                                  SCHEDULE
   Be the catalyst that motivates your team to heightened                                         July 6-8 . . . . . . . New York, NY . . . . . . . 2295-EF3-01512
   productivity.                                                                                  July 11-13 . . . . . Chicago, IL . . . . . . . . . 2295-EF3-01515
                                                                                                  July 18-20 . . . . . Arlington, VA . . . . . . . 2295-EF3-01514
   Utilizing the principles of Emotional Intelligence and other innovative approaches,            July 20-22 . . . . . Atlanta, GA. . . . . . . . . 2295-EF3-01516
   this seminar will help you identify the best methods for dealing with difficult people          July 20-22 . . . . . San Francisco, CA . . . . 2295-EF3-01517
                                                                                                  July 25-27 . . . . . Seattle, WA. . . . . . . . . 2295-EF3-01520
   and adjust your styles to complement the culture of your work group.
                                                                                                  July 27-29 . . . . . Dallas, TX . . . . . . . . . . 2295-EF3-01526
                                                                                                  July 27-29 . . . . . Morristown, NJ . . . . . . 2295-EF3-01518
                                                                                                  Aug. 1-3 . . . . . . Denver, CO . . . . . . . . . 2295-EF3-01519
   HOW YOU WILL BENEFIT                           Listening, Body Language, Giving
                                                  Feedback and Dealing with Difficult              Aug. 3-5 . . . . . . Cincinnati, OH. . . . . . . 2295-EF3-01521
   • Motivate and direct the employees you rely                                                   Aug. 8-10 . . . . . Arlington, VA . . . . . . . 2295-EF3-01522
     on—even when they don’t share your           People
                                                                                                  Aug. 10-12 . . . . Chicago, IL . . . . . . . . . 2295-EF3-01523
     values                                       • Use active listening to gain information
                                                                                                  Aug. 10-12 . . . . New York, NY . . . . . . . 2295-EF3-01524
   • Adjust your management and personal            and understand employees’ perspectives
                                                                                                  Aug. 15-17 . . . . San Francisco, CA . . . . 2295-EF3-01525
     style to the needs of different situations   • Apply positive and corrective feedback        Aug. 24-26 . . . . Anaheim, CA . . . . . . . 2295-EF3-01609
   • Get more done by using the appropriate       • Use appropriate values alignment when         Aug. 31-Sept. 2 Las Vegas, NV . . . . . . . 2295-EF3-01532
     delegation techniques for any given            dealing with difficult employees               Sept. 7-9. . . . . . Durham, NC . . . . . . . . 2295-EF3-01527
     situation                                    Conflict                                         Sept. 7-9. . . . . . Houston, TX . . . . . . . . 2295-EF3-01610
   • Resolve conflict more effectively in a wide                                                   Sept. 12-14. . . . Arlington, VA . . . . . . . 2295-EF3-01528
                                                  • The dimensions of conflict management
     variety of situations                                                                        Sept. 12-14. . . . Boston, MA. . . . . . . . . 2295-EF3-01559
                                                  • Identify your own preferred conflict           Sept. 12-14. . . . Chicago, IL . . . . . . . . . 2295-EF3-01611
   • Turn difficult people and poor performers       resolution styles
     into team players                                                                            Sept. 14-16. . . . Atlanta, GA. . . . . . . . . 2295-EF3-01530
                                                  • Analyze conflict-management techniques         Sept. 14-16. . . . San Francisco, CA . . . . 2295-EF3-01531
   • Win the cooperation and trust from                                                           Sept. 26-28. . . . New York, NY . . . . . . . 2295-EF3-01535
                                                  Delegation
     everyone in your organization                                                                Oct. 3-5 . . . . . . Chicago, IL . . . . . . . . . 2295-EF3-01560
                                                  • Different delegation styles
   • Increase your confidence, leadership skills                                                   Oct. 3-5 . . . . . . Dallas, TX . . . . . . . . . . 2295-EF3-01561
     and personal and professional satisfaction   • Determine the appropriate delegation
                                                                                                  Oct. 3-5 . . . . . . New York, NY . . . . . . . 2295-EF3-01562
     in your job                                    strategies for employees and situations
                                                                                                  Oct. 12-14 . . . . Arlington, VA . . . . . . . 2295-EF3-01564
                                                  Organizational Culture and Subculture           Oct. 12-14 . . . . Lake Buena Vista, FL . . 2295-EF3-01565
   WHAT YOU WILL COVER                            • The impact of organizational culture and      Oct. 19-21 . . . . Princeton, NJ . . . . . . . . 2295-EF3-01612
   The Experience of Being a Manager                subculture and “cultural blinders”            Oct. 24-26 . . . . Minneapolis, MN. . . . . 2295-EF3-01613
   • How to get people to want to do what         • Explore the assumptions that impact your      Oct. 26-28 . . . . Richmond, VA. . . . . . . 2295-EF3-01614
     they’re supposed to do                         team’s thinking and actions                   Oct. 31-Nov. 2 . Chicago, IL . . . . . . . . . 2295-EF3-01567
                                                                                                  Oct. 31-Nov. 2 . Morristown, NJ . . . . . . 2295-EF3-01568
   • Specific challenges you face when             • Identify and build on the strengths of your
     motivating others                                                                            Nov. 2-4 . . . . . . Atlanta, GA. . . . . . . . . 2295-EF3-01569
                                                    team’s culture
                                                                                                  Nov. 2-4 . . . . . . Newport Beach, CA . . 2295-EF3-01582
   Values                                         Emotional Intelligence (EI)                     Nov. 9-11 . . . . . Houston, TX . . . . . . . . 2295-EF3-01570
   • Values and their impact on work life         • The components of emotional intelligence      Nov. 14-16 . . . . Arlington, VA . . . . . . . 2295-EF3-01572
   • How values can have productive and           • Gain an honest and accurate assessment        Nov. 14-16 . . . . New York, NY . . . . . . . 2295-EF3-01573
     nonproductive results                          of yourself                                   Nov. 16-18 . . . . San Francisco, CA . . . . 2295-EF3-01563
   • Identify value conflicts                      • Develop an improvement strategy               Nov. 29-Dec. 1 . Denver, CO . . . . . . . . . 2295-EF3-01574
                                                                                                  Nov. 30-Dec. 2 . Boston, MA. . . . . . . . . 2295-EF3-01575
   Personal Styles                                Ethical Leadership                              Nov. 30-Dec. 2 . Chicago, IL . . . . . . . . . 2295-EF3-01576
   • Determine your own personal style profile     • Identify your group’s values
                                                                                                  3 days/1.8 CEUs
   • Gain insight into the strengths and          • Your vision for ethical leadership            $2,195/AMA Members $1,995
     limitations of your profile
                                                                                                  AMA Members save $200.
   • Use behavioral clues to determine others’    WHO SHOULD ATTEND
     personal styles                              Everyone with management responsibilities
                                                  whose success depends on clear communi-                    LIVE ONLINE SCHEDULE
   • How to work more effectively with others
                                                  cation, a cooperative attitude and a               July 11-Aug. 1, 2011, Mon., 2-5 pm ET
   Motivation                                                                                           (4 lessons) . . . 2295-EF3-01489
                                                  commitment to shared goals.
   • Motivational factors and their impact on
                                                                                                     Oct. 24-Nov. 14, 2011, Mon., 2-5 pm ET
     behaviors and work settings
                                                                                                        (4 lessons) . . . 2295-EF3-01599
   • How to tailor your motivational efforts to
     individual employees and situations                                                             1.2 CEUs/$2,195/AMA Members $1,995




All AMA seminars are GSA approved and can be delivered onsite.                         1-800-262-9699          www.amanet.org                           23
    MANAGEMENT AND SUPERVISORY SKILLS                                                                                                            STRATEGIC PLANNING


Improving Your                                                                                      Strategic Planning
Managerial                                                                                          SEMINAR #2526

Effectiveness SEMINAR #2508                                                                         Develop the best strategies to support your
                                                                                                    company’s goals.
Develop proactive approaches to meet complex
                                                                                                    This course is designed to combine proven-by-practice methods
challenges with your team.
                                                                                                    with new insights and ideas. You’ll gain a wider perspective of
Designed for mid-level and developing managers, the focus is                                        management practice through breakout sessions, exercises and
on knowing yourself and how your behavior affects your own                                          case applications and get direction on analytical and organiza-
effectiveness and the actions of your team. You’ll learn key                                        tional approaches.
components of team dynamics and how understanding individual
goals, values, strengths and weaknesses can lead to a more                                          HOW YOU WILL BENEFIT
effective style of management and overall team performance.                                         • Identify strategies in order to develop a unique competitive
                                                                                                      advantage
HOW YOU WILL BENEFIT                                                                                • Learn key analytical and conceptual approaches to expand your
• Meet the diverse needs of all your team members                                                     understanding of the marketplace
• Anticipate and manage conflict with increased confidence                                            • Align your organization with your strategic planning goals
• Instill a culture based on trust, partnerships and respect                                        • Incorporate customer needs into the strategic plan
• Encourage open communication and increase constructive                                            • Use a case study to examine the strategic planning process in
  feedback                                                                                            detail
• Use delegation to increase performance                                                            • Determine the best approach to effectively implement your
                                                                                                      strategy
WHAT YOU WILL COVER
• Four primary behavioral styles; how style adaptability increases                                  WHAT YOU WILL COVER
  your effectiveness                                                                                •     Strategic planning principles
• How to develop, create and manage a successful team                                               •     An overview of the planning process and organization’s mission
• How to move from a boss to a coach                                                                •     Assessing the external environment
• The competencies of a transformational coach                                                      •     Understanding your internal environment
• Key values used in motivating people                                                              •     Formulating a strategy: data synthesis; SWOT analysis
• Assess your company’s existing recognition, reward and benefit                                     •     Competitive strategy
  systems in relation to employee growth and performance                                            •     Ensuring strategic alignment
• Critical modes for resolving conflicts                                                             •     Strategy execution: core process; resource allocation
                                                                                                    •     A planning process
WHO SHOULD ATTEND
Experienced managers with three to five years of management                                          WHO SHOULD ATTEND
experience.                                                                                         Executives, division leaders and other senior managers involved in
Note: To attend this seminar, we recommend prior attendance in at least                             the formation and implementation of strategy.
one basic management course.

                                                                                                          SCHEDULE
    SCHEDULE
                                                                                                          July 25-27 . . . . . . . . Chicago, IL . . . . . . . . . . . . . 2526-EF3-01012
    July 11-13 . . . . . . . . San Francisco, CA. . . . . . . . 2508-EF3-01057                            Aug. 8-10 . . . . . . . . San Francisco, CA. . . . . . . . 2526-EF3-01013
    Aug. 1-3 . . . . . . . . . New York, NY . . . . . . . . . . 2508-EF3-01065                            Aug. 15-17 . . . . . . . New York, NY . . . . . . . . . . 2526-EF3-01014
    Aug. 15-17 . . . . . . . Arlington, VA . . . . . . . . . . . 2508-EF3-01058                           Aug. 22-24 . . . . . . . Arlington, VA . . . . . . . . . . . 2526-EF3-01015
    Aug. 22-24 . . . . . . . Chicago, IL . . . . . . . . . . . . . 2508-EF3-01055                         Sept. 7-9 . . . . . . . . . Atlanta, GA . . . . . . . . . . . . 2526-EF3-01016
    Sept. 7-9 . . . . . . . . . San Francisco, CA. . . . . . . . 2508-EF3-01066                           Sept. 21-23 . . . . . . . Chicago, IL . . . . . . . . . . . . . 2526-EF3-01017
    Sept. 19-21 . . . . . . . New York, NY . . . . . . . . . . 2508-EF3-01059                             Oct. 5-7 . . . . . . . . . New York, NY . . . . . . . . . . 2526-EF3-01021
    Sept. 26-28 . . . . . . . Atlanta, GA . . . . . . . . . . . . 2508-EF3-01079                          Oct. 10-12. . . . . . . . Las Vegas, NV . . . . . . . . . . 2526-EF3-01022
    Oct. 3-5 . . . . . . . . . Los Angeles, CA . . . . . . . . . 2508-EF3-01080                           Nov. 9-11 . . . . . . . . Boston, MA . . . . . . . . . . . . 2526-EF3-01033
    Oct. 17-19. . . . . . . . Arlington, VA . . . . . . . . . . . 2508-EF3-01081                          Nov. 14-16 . . . . . . . San Francisco, CA. . . . . . . . 2526-EF3-01026
    Oct. 26-28. . . . . . . . New York, NY . . . . . . . . . . 2508-EF3-01068                             Nov. 28-30 . . . . . . . Arlington, VA . . . . . . . . . . . 2526-EF3-01024
    Nov. 2-4 . . . . . . . . . Chicago, IL . . . . . . . . . . . . . 2508-EF3-01069
                                                                                                          3 days/1.8 CEUs/18 PDUs
    Nov. 7-9 . . . . . . . . . Boston, MA . . . . . . . . . . . . 2508-EF3-01082
                                                                                                          $2,445/AMA Members $2,195
    Nov. 30-Dec. 2 . . . . New York, NY . . . . . . . . . . 2508-EF3-01071
                                                                                                          AMA Members save $250.
    3 days/1.8 CEUs/18 PDUs
    $2,195/AMA Members $1,995                                                                                                                  AMA has been reviewed
    AMA Members save $200.                                                                                                                     and approved as a provider of project
                                                                                                                                               management training by the Project

                                      PMI accreditation at right applies to both seminars on this page.
                                                                                                                                               Management Institute (PMI).



    24             For additional dates and locations or to register—1-800-262-9699                                           www.amanet.org
 PRESENTATION SKILLS                                                                                                    PROJECT MANAGEMENT
                   Also available as a
                   Live Online Seminar

   Improving Your Project Management Skills
   The Basics for Success SEMINAR #6503
                                                                                                               SCHEDULE
   Build a solid foundation of project management knowledge,                                                   July 6-8 . . . . . . . Chicago, IL . . . . . . . . . 6503-EF3-01858
   techniques, and tools in this hands-on workshop that covers                                                 July 6-8 . . . . . . . Denver, CO . . . . . . . . . 6503-EF3-01873
   the entire project lifecycle.                                                                               July 11-13 . . . . . Atlanta, GA. . . . . . . . . 6503-EF3-01859
                                                                                                               July 13-15 . . . . . Arlington, VA . . . . . . . 6503-EF3-01860
   In this seminar, you will learn and practice the latest tools and techniques                                July 13-15 . . . . . Cincinnati, OH. . . . . . . 6503-EF3-01861
   necessary for project management success. In lectures, discussions and exercises,                           July 18-20 . . . . . Houston, TX . . . . . . . . 6503-EF3-01857
                                                                                                               July 18-20 . . . . . San Francisco, CA . . . . 6503-EF3-01864
   you’ll cover every aspect of managing projects. While aligned with the Project
                                                                                                               July 20-22 . . . . . New York, NY . . . . . . . 6503-EF3-01865
   Management Institute’s (PMI) framework, this course is specifically designed to                              July 25-27 . . . . . Richmond, VA. . . . . . . 6503-EF3-01866
   focus on the practical application of concepts.                                                             July 25-27 . . . . . Seattle, WA. . . . . . . . . 6503-EF3-01984
                                                                                                               July 27-29 . . . . . Hartford, CT . . . . . . . . 6503-EF3-01867
                                                                                                               Aug. 1-3 . . . . . . San Francisco, CA . . . . 6503-EF3-01868
   HOW YOU WILL BENEFIT                                Creating the Budget                                     Aug. 8-10 . . . . . Arlington, VA . . . . . . . 6503-EF3-01869
   • Gain organizational support through a             • Capturing and tracking personnel expenses             Aug. 8-10 . . . . . Boston, MA. . . . . . . . . 6503-EF3-01878
     well-established business case                    Completing the Plan                                     Aug. 10-12 . . . . Chicago, IL . . . . . . . . . 6503-EF3-01871
   • Learn the basics for effectively gathering                                                                Aug. 10-12 . . . . Durham, NC . . . . . . . . 6503-EF3-01872
                                                       • Communicating project information
     and documenting requirements                                                                              Aug. 15-17 . . . . New York, NY . . . . . . . 6503-EF3-01874
                                                       • Identifying and assessing risks                       Aug. 15-17 . . . . Pittsburgh, PA . . . . . . . 6503-EF3-01863
   • Understand the role of the project manager
                                                       Executing the Plan                                      Aug. 17-19 . . . . Atlanta, GA. . . . . . . . . 6503-EF3-01912
     and business analyst
                                                       • Measuring progress against the plan                   Aug. 24-26 . . . . Dallas, TX . . . . . . . . . . 6503-EF3-01875
   • Develop an integrated project plan                                                                        Sept. 7-9. . . . . . Minneapolis, MN. . . . . 6503-EF3-01870
     including realistic scope, schedules,             • Reporting on project status
                                                                                                               Sept. 12-14. . . . Arlington, VA . . . . . . . 6503-EF3-01877
     budgets, and risks                                Closing the Project                                     Sept. 12-14. . . . New York, NY . . . . . . . 6503-EF3-01879
   • Effectively track and report on project           • Running an effective “lessons learned”                Sept. 12-14. . . . Parsippany, NJ . . . . . . . 6503-EF3-01913
     progress                                            session                                               Sept. 14-16. . . . Chicago, IL . . . . . . . . . 6503-EF3-01880
   • Build credibility with top management             • Capturing performance information                     Sept. 14-16. . . . Philadelphia, PA . . . . . 6503-EF3-01985
                                                                                                               Sept. 14-16. . . . San Francisco, CA . . . . 6503-EF3-01882
   WHAT YOU WILL COVER                                 WHO SHOULD ATTEND                                       Sept. 19-21. . . . Austin, TX . . . . . . . . . . 6503-EF3-01986
   An Overview of the Framework of                     Individuals who are new to project manage-              Sept. 19-21. . . . Kansas City, KS . . . . . . 6503-EF3-01883
   Project Management                                  ment, “accidental” project managers (for                Sept. 21-23. . . . Atlanta, GA. . . . . . . . . 6503-EF3-01884
   • Discussing key concepts and roles                 whom PM is a secondary part of their jobs),             Oct. 3-5 . . . . . . Boston, MA. . . . . . . . . 6503-EF3-01987
                                                       business analysts, subject matter experts               Oct. 3-5 . . . . . . Dallas, TX . . . . . . . . . . 6503-EF3-01914
   • Defining a “project,” the project triangle,                                                                Oct. 3-5 . . . . . . New York, NY . . . . . . . 6503-EF3-01915
     and core PM processes                             who contribute to projects, and experienced
                                                       project managers looking to review current              Oct. 10-12 . . . . Chicago, IL . . . . . . . . . 6503-EF3-01916
   Initiating the Project                                                                                      For a complete list of dates and locations, visit www.amanet.org
                                                       tools, techniques and processes.
   • Creating a project charter and defining
                                                                                                               3 days/1.8 CEUs/18 PDUs
     requirements
                                                                                                               $2,095/AMA Members $1,895
   • Identifying and assigning ownership                SPECIAL FEATURE                                        AMA Members save $200.
   Identifying the Work                                This seminar features fictional case studies that
   • Building on the charter and product               allow participants to immediately practice                         LIVE ONLINE SCHEDULE
     requirements                                      course concepts in group exercises. Participants
                                                       will create key project documents including a              July 11-Aug. 1, 2011, Mon., 2-5 pm ET
   • Identifying and assigning ownership               business case, charter, product requirements,                (4 lessons) . . . 6503-EF3-01990
   Estimating the Work                                 project plan (scope, schedule, budget, risks),             Aug. 8-29, 2011, Mon., 2-5 pm ET
   • Discussing industry best practices for            status reports and lessons learned.                          (4 lessons) . . . 6503-EF3-01827
     creating realistic estimates                                                                                 Oct. 3-24, 2011, Mon., 2-5 pm ET
                                                        EXTRA
   Scheduling the Work                                                                                              (4 lessons) . . . 6503-EF3-01970
                                                       Participants have access to online blended
   • Creating network logic diagrams                   learning components, including a full tool set             Oct. 31-Nov. 21, Mon., 2-5 pm ET
                                                       of integrated project management templates                   (4 lessons) . . . 6503-EF3-01991
   • Producing Gantt charts for project timelines
                                                       to download and use for getting started                    Nov. 28-Dec. 19, Mon., 2-5 pm ET
    AMA BLENDED LEARNING—a blend of                    immediately after completing the seminar.                    (4 lessons) . . . 6503-EF3-01971
    dynamic live training, seminar materials, plus                                                                1.2 CEUs /12 PDUs/12 PHR • SPHR • GPHR
    powerful online tools including pre- and post-                                                                $2,095/AMA Members $1,895
    assessments, tune-up courses, GANTT and PERT
    charts, critical path worksheets and other rele-
    vant PM articles and tips. AMA Blended                                                                                        This program has been approved for 18 recertifi-
                                                                                                                                  cation credit hours toward PHR, SPHR and
                                                                                 AMA has been reviewed and
                                                                                                                                  GPHR recertification through the Human
    Learning lets you measure and build on what                                  approved as a provider of
                                                                                                                                  Resource Certification Institute (HRCI). For more
    you have learned. Refresh, reinforce and apply
                                                                                                                                  information about certification or recertification,
                                                                                 project management training

                                                                                                                                  please visit the HRCI homepage at www.hrci.org
    your learning long after your seminar ends.                                  by the Project Management
                                                                                 Institute (PMI).


All AMA seminars are GSA approved and can be delivered onsite.                                     1-800-262-9699            www.amanet.org                           25
     PROJECT MANAGEMENT                                                                                  Each seminar on this page
                                                                                                            is also available as a
                                                                                                          Live Online Seminar

              of Project
NEW! Essentials                                                                            Information
 Management for the Non-                                                                   Technology Project
 Project Manager SEMINAR #6548                                                             Management SEMINAR #6515
 Learn and apply basic elements of PM to your                                              Master the skills and techniques that can help
 job to support project success.                                                           make you a top-notch IT project manager.
 To work together effectively on any project, everyone on the                              From defining, planning and executing IS/IT projects to managing
 team needs to use a common language and have a clear                                      critical interfaces with users and vendors, you’ll find your solutions
 understanding of all expectations. This unique seminar is                                 here. Discover how to optimize IT projects to bring business/software
 designed for individuals with little or no prior knowledge of                             systems online more quickly and effectively—whether you work in a
 project management but who serve on project management                                    traditional waterfall environment or an agile/iterative one.
 teams—or those who simply want to know more about PM or
 are making the transition to project management. In just two                              HOW YOU WILL BENEFIT
 days, you’ll get an understanding of the essential terminology                            • Correctly initiate projects
 and apply basic PM tools and techniques to increase your                                  • Understand the different types of IT/software requirements
 effectiveness both on the team and in your own functional area.                           • Create balanced and predictable plans
                                                                                           • Budget more effectively
 HOW YOU WILL BENEFIT                                                                      • Maintain control of your projects and deliver quality systems
 • Know the purpose and process of project management                                        on time
 • Understand the roles, responsibilities and needs of project team                        • Use PM (software) tools to improve your efficiency
   members
 • Identify and apply critical project management tools                                    WHAT YOU WILL COVER
 • Identify stakeholders, their relationships to each other and how                        • Initiating projects: how the software development and project
   these relationships affect projects                                                       management processes work together
 • Recognize stakeholder issues within the organization                                    • Defining project work
 • Identify and apply critical communication tools and protocols                           • Project estimating techniques
                                                                                           • Scheduling; creating the budget
 WHAT YOU WILL COVER                                                                       • Creating and executing a complete plan
 •   Key project management terms
                                                                                           • Project closure
 •   The five groups of the project management process
 •   Estimating project activity accurately                                                WHO SHOULD ATTEND
 •   Identifying and aligning the project stakeholders                                     IT managers, project managers and team leaders, developers, busi-
 •   Creating the project charter                                                          ness analysts, systems analysts, DBAs and project office staff.
 •   Estimating and planning the work                                                      Technical or nontechnical individuals who are new to IT/software
 •   Evaluating project requirements against the SMART Tool                                project management and/or experienced individuals wanting a
                                                                                           refresher on the latest processes, concepts and thinking.
 •   Understanding and creating the Work Breakdown Structure (WBS)
                                                                                               SCHEDULE
 WHO SHOULD ATTEND
 Those who are involved in projects but do not manage them such                                July 6-8 . . . . . . . . . . New York, NY . . . . . . . . . . 6515-EF3-01131
 as subject matter experts, team members, project sponsors, con-                               July 6-8 . . . . . . . . . . San Francisco, CA. . . . . . . . 6515-EF3-01134
 tributors, facilitators and coordinators.                                                     July 11-13 . . . . . . . . Atlanta, GA . . . . . . . . . . . . 6515-EF3-01158
                                                                                               Aug. 8-10 . . . . . . . . New York, NY . . . . . . . . . . 6515-EF3-01143
                                                                                               Aug. 17-19 . . . . . . . Chicago, IL . . . . . . . . . . . . . 6515-EF3-01139
     SCHEDULE                                                                                  Aug. 29-31 . . . . . . . Arlington, VA . . . . . . . . . . . 6515-EF3-01132
                                                                                               Sept. 21-23 . . . . . . . New York, NY . . . . . . . . . . 6515-EF3-01135
     July 21-22 . . . . . . . . San Diego, CA . . . . . . . . . . 6548-EF3-00019
     Aug. 15-16 . . . . . . . New York, NY . . . . . . . . . . 6548-EF3-00016                  For a complete list of dates and locations, visit www.amanet.org
     Aug. 29-30 . . . . . . . Dallas, TX . . . . . . . . . . . . . . 6548-EF3-00030            3 days/1.8 CEUs/18 PDUs
     Sept. 15-16 . . . . . . . Boston, MA . . . . . . . . . . . . 6548-EF3-00031               $2,095/AMA Members $1,895
     Sept. 19-20 . . . . . . . Atlanta, GA . . . . . . . . . . . . 6548-EF3-00032              AMA Members save $200.
     Sept. 22-23 . . . . . . . San Francisco, CA. . . . . . . . 6548-EF3-00033
     For a complete list of                                                                                                             LIVE ONLINE SCHEDULE
     dates and locations,                   LIVE ONLINE SCHEDULE
     visit www.amanet.org                                                                                                          Aug. 4-25, 2011, Thurs., 2-5 pm ET
                                     July 7-28, 2011, Thurs., 2-5 pm ET                                                             (4 lessons) . . . 6515-EF3-01123
     2 days/1.2 CEUs
                                       (4 lessons) . . . 6548-EF3-00026                                                            Oct. 20-Nov. 10, 2011, Thurs., 2-5 pm ET
     $1,995/AMA                                                                       AMA has been reviewed and approved as
                                     Sept. 29-Oct. 20, 2011, Thurs., 2-5 pm ET                                                      (4 lessons) . . . 6515-EF3-01156
     Members $1,795                                                                   a provider of project management training
                                       (4 lessons) . . . 6548-EF3-00027               by the Project Management Institute (PMI).   1.2 CEUs/12 PDUs
     AMA Members
     save $200.                      1.2 CEUs/$1,995/AMA Members $1,795                                                            $2,095/AMA Members $1,895

     26             For additional dates and locations or to register—1-800-262-9699                                  www.amanet.org
 PRESENTATION SKILLS                                                                                          PROJECT MANAGEMENT



   AMA’s Comprehensive Project Management
   Workshop SEMINAR #6595
                                                                                                     SCHEDULE
   In just five days, refresh your PM expertise and chart a journey                                  July 11-15 . . . . . New York, NY . . . . . . . 6595-EF3-00048
   toward PM certification.                                                                          July 11-15 . . . . . San Diego, CA . . . . . . 6595-EF3-00047
                                                                                                     July 18-22 . . . . . Philadelphia, PA . . . . . 6595-EF3-00065
   Want to move ahead toward achieving your Project Management Professional (PMP®)                   Aug. 1-5 . . . . . . Arlington, VA . . . . . . . 6595-EF3-00050
   certification while gaining new PM skills and enhancing existing ones? In this week-              Aug. 22-26 . . . . Boston, MA. . . . . . . . . 6595-EF3-00066
   long, active learning program, you’ll examine a complete arsenal of PM competencies               Sept. 12-16. . . . New York, NY . . . . . . . 6595-EF3-00052
   and methods and learn a common and precise language to communicate and define                     Sept. 19-23. . . . Dallas, TX . . . . . . . . . . 6595-EF3-00067
   project needs effectively. In addition, you’ll acquire skills to resolve project issues           Sept. 26-30. . . . San Francisco, CA . . . . 6595-EF3-00054
   through an alignment with A Guide to the Project Management Body of Knowledge                     Oct. 17-21 . . . . Arlington, VA . . . . . . . 6595-EF3-00068
   (PMBOK® Guide). This seminar will help you roadmap your PM future—and your                        For a complete list of dates and locations, visit www.amanet.org
   ongoing career success.                                                                           5 days/3.0 CEUs/35 PDUs
                                                                                                     $2,995/AMA Members $2,695
                                                                                                     AMA Members save $300.
   AMA’s Comprehensive Project Management         • The project management knowledge
   Workshop is recommended as a prerequisite        areas
   to seminar #6590, AMA’s PMP® Exam Prep         • Project management competency standards           Day 5: Closing the Project
   Express.                                       Initiating the Project                              • Obtaining final acceptance for the project
                                                  • Using project selection methods                   • Getting financial, legal and administrative
   HOW YOU WILL BENEFIT                                                                                 closure
                                                  • Defining project scope
   • Learn all aspects of project management                                                          • Releasing project resources
     from the perspective of the PMBOK® Guide     • Documenting project risks, assumptions
                                                    and constraints                                   • Identifying, documenting and
   • Acquire necessary prerequisite knowledge                                                           communicating lessons learned
     to enter a PMP® Exam Prep training           • Identifying and performing stakeholder
     program                                        analysis                                          • Creating and distributing a final project
                                                  • Evaluating the project charter                      report
   • Achieve competence in the nine project
     management knowledge areas and five          Day 2: Planning the Project                         • Archiving and retaining project records
     process groups                               • Defining and recording requirements,              • Measuring customer satisfaction
   • Master the 44 competencies outlined in         constraints and assumptions                       PMP, PMBOK and the PMI R.E.P. logo are
     the PMBOK® Guide                             • Identifying project team members and              registered trademarks of the Project
                                                                                                      Management Institute, Inc.
   • Learn the techniques of documenting            defining roles and responsibilities
     project risks, assumptions and constraints   • Creating the work breakdown structure             WHO SHOULD ATTEND
   • Become skilled at identifying and              (WBS)
                                                                                                      Project managers, program managers and
     performing stakeholder analysis              • Developing the change management plan             project team leaders who have several years’
   • Learn how to develop a WBS and create a      • Identifying risks and defining risk strategies    experience initiating, planning and managing
     project charter                              • Obtaining plan approval                           projects and project team members who are
   • Get skills to determine the critical path    • Conducting the kickoff meeting                    interested in enhancing their career by
     of a project
                                                  Day 3: Executing the Project                        preparing to become a certified PMP.
   • Learn how to staff your project for
     optimum results                              • Executing the tasks defined in the project
                                                    plan                                                    EXTRA
   • Become skilled in executing, monitoring
     and controlling the tasks defined in your    • Ensuring a common understanding and                    Attendees will receive a complimentary
     project plan                                   setting expectations                                   copy of the books: A Guide to the
                                                  • Implementing a quality management plan                 Project Management Body of Knowledge
   WHAT YOU WILL COVER                            • Executing approved changes, actions and                (PMBOK® Guide), 4th Edition by PMI®
   Day 1: Examining the Project                     workarounds                                            (a $69.95 value) and The AMA
   Management Framework                           • Improving team performance                             Handbook of Project Management by
   • Exploring characteristics of projects        Day 4: Monitoring and Controlling the                    Paul C. Dinsmore, PMP, and Jeannette
   • Reviewing project management                 Project                                                  Cabanis-Brewin (a $79.95 value).
     terminology                                  • Measuring project performance
   • Considering environmental influences         • Verifying and managing changes to
   Reviewing the Project Management                 the project                                                                AMA has been reviewed and
   Body of Knowledge                              • Ensuring that project deliverables                                         approved as a provider of
                                                                                                                               project management training
   • Describing the project management process      conform to quality standards                                               by the Project Management
     groups                                       • Monitoring all project risks                                               Institute (PMI).




All AMA seminars are GSA approved and can be delivered onsite.                           1-800-262-9699           www.amanet.org                          27
    FINANCE                                                                                                     Each seminar on this page
                                                                                                                   is also available as a
                                                                                                                 Live Online Seminar

AMA’s Advanced                                                                                      AMA’s Course on
Financial Modeling and                                                                              Financial Analysis SEMINAR #1552
Forecasting Workshop
SEMINAR #1276                                                                                       Make the best decisions for your company’s
                                                                                                    future using expert financial analysis techniques.
Improve decision making with advanced                                                               Under the skilled guidance of your seminar leader, you’ll learn
modeling techniques.                                                                                how to confront today’s major planning and performance
                                                                                                    challenges with new confidence—and successfully apply
Better analyze financial data, predict revenues and costs, assess
                                                                                                    financial analysis techniques to enhance top management’s
risks—and justify critical business decisions.
                                                                                                    planning and decision-making capabilities.

HOW YOU WILL BENEFIT                                                                                HOW YOU WILL BENEFIT
•   Create effective financial models that meet your business needs
                                                                                                    • Identify current vital financial indicators that are important to
•   Quantify uncertainty with risk analysis techniques                                                your organization
•   Make better, more profitable business decisions                                                 • Comprehend financial forecasting techniques that can enable
•   Evaluate patterns in your historical data                                                         management to make informed decisions
•   Identify and utilize key business drivers in your forecast                                      • Apply methods that can improve your company’s profit picture
•   Effectively communicate the results of                                                            and your stockholders’ investment
    your models to colleagues and senior management                                                 • Know your firm’s finances and what that means for the present
                                                                                                      and future
WHAT YOU WILL COVER
•   Work with advanced Excel modeling techniques                                                    WHAT YOU WILL COVER
•   Creating your own model from real-world examples                                                          • Your role in the corporate planning cycle
•   Analyzing and applying diagnostics to validate your forecast                                              • Key ideas in the income statement and balance sheet
•   Discussing Monte Carlo simulation                                                                                    • How to measure enterprise performance
                                                                                                                         • How to use cash flow analysis to help manage
WHO SHOULD ATTEND                                                                                                           your company
Analysts and executive-level managers who work                                                                           • Creating shareholder value
with financial models—as well as experienced                            AMA has been reviewed and approved as
                                                                                                                         • The time value of money
                                                                        a provider of project management training
financial professionals who have not built models                       by the Project Management Institute (PMI).       • Analyzing enterprise investments
on a regular basis.
Note: Please bring a laptop equipped with Excel, a                                                                WHO SHOULD ATTEND
wireless connection and a working USB port.                                                                       Managers with financial responsibility or seeking a
Note: Those with minimal finance experience should
attend AMA’s Fundamentals of Finance and                                                                          refresher in analysis—including financial analysts,
                                                                        Approved for CTP/CCM recertification
Accounting for Nonfinancial Managers, (page 30).                         credit(s) by the Association for          accountants, budget analysts, vice presidents of finance,
Recommended CPE Credit: 21 hours/Intermediate                           Financial Professionals.                  controllers and treasurers.
                                                                        Above accreditations apply to both
Recommended for optimum learning benefit:                                                                       Note: Please bring your organization’s financial statement and
Familiarity with fundamentals of financial analysis                      classroom seminars on this page        a financial calculator, HP 12C or equivalent.
(AMA seminar #1552).                                                      and only #1552 for live online.      Recommended CPE Credit: 21 hours/Advanced
Advance Preparation: Online pre- and post-seminar                                                              Recommended for optimum learning benefit: Familiarity
assessment                                                                                          with fundamentals of finance and accounting (see seminar #2218, page 29).
Instructional Method: Group Live                                                                    Advance Preparation: Online pre- and post-seminar assessments
                                                                                                    Instructional Method: Group Live
    SCHEDULE
    July 13-15 . . . . . . . . Chicago, IL . . . . . . . . . . . . . 1276-EF3-00434                    SCHEDULE
    July 20-22 . . . . . . . . San Francisco, CA. . . . . . . . 1276-EF3-00456                         July 11-13 . . . . . . . . New York, NY . . . . . . . . . . 1552-EF3-01128
    July 27-29 . . . . . . . . New York, NY . . . . . . . . . . 1276-EF3-00435                         July 20-22 . . . . . . . . Chicago, IL . . . . . . . . . . . . . 1552-EF3-01127
    Aug. 17-19 . . . . . . . New York, NY . . . . . . . . . . 1276-EF3-00436                           Aug. 3-5 . . . . . . . . . Atlanta, GA . . . . . . . . . . . . 1552-EF3-01136
    Aug. 24-26 . . . . . . . Arlington, VA . . . . . . . . . . . 1276-EF3-00437                        Sept. 12-14 . . . . . . . Chicago, IL . . . . . . . . . . . . . 1552-EF3-01129
    Sept. 14-16 . . . . . . . Atlanta, GA . . . . . . . . . . . . 1276-EF3-00438                       Sept. 21-23 . . . . . . . San Francisco, CA. . . . . . . . 1552-EF3-01137
    Sept. 21-23 . . . . . . . Las Vegas, NV . . . . . . . . . . 1276-EF3-00442                         Oct. 10-12. . . . . . . . New York, NY . . . . . . . . . . 1552-EF3-01138
    Oct. 5-7 . . . . . . . . . San Francisco, CA. . . . . . . . 1276-EF3-00444                         Oct. 19-21. . . . . . . . San Diego, CA . . . . . . . . . . 1552-EF3-01149
    For a complete list of dates                    LIVE ONLINE SCHEDULE                               For a complete list of dates                   LIVE ONLINE SCHEDULE
    and locations, visit                                                                               and locations, visit
    www.amanet.org                          Sept. 12-Oct. 3, Mon., 2-5 pm ET                                                                 Aug. 4-25, 2011, Thurs., 2-5 pm ET
                                                                                                       www.amanet.org
                                              (4 lessons) . . . 1276-EF3-00440                                                                  (4 lessons) . . . 1552-EF3-01120
    3 days/1.8 CEUs/18 PDUs                                                                            3 days/1.8 CEUs/18 PDUs
            22 CTP/CCM                      Nov. 28-Dec. 19, Mon., 2-5 pm ET                                                                 Oct. 27-Nov. 17, 2011, Thurs., 2-5 pm ET
                                              (4 lessons) . . . 1276-EF3-00454                         23.4 CTP/CCM                             (4 lessons) . . . 1552-EF3-01147
    $2,445/AMA Members $2,195                                                                          $2,445/AMA Members $2,195
    AMA Members save $250.                  1.2 CEUs                                                                                         1.2 CEUs/12 PDUs/12.7 CTP/CCM
                                                                                                       AMA Members save $250.
                                            $2,445/AMA Members $2,195                                                                        $2,445/AMA Members $2,195

    28             For additional dates and locations or to register—1-800-262-9699                                         www.amanet.org
 PRESENTATION SKILLS                                                                                                                                            FINANCE
                                                                                                                   Also available as a
                                                                                                                   Live Online Seminar

   Fundamentals of Finance and
   Accounting for Nonfinancial Managers
   SEMINAR #2218

                                                                                                                     SCHEDULE
   Give us three days—we’ll help you conquer your “fear of finance.”                                                  July 6-8 . . . . . . . Boston, MA. . . . . . . . . 2218-EF3-01850
                                                                                                                     July 6-8 . . . . . . . Pittsburgh, PA . . . . . . . 2218-EF3-01837
   Finance…for nonfinancial managers. It’s a topic you must understand—                                               July 11-13 . . . . . New York, NY . . . . . . . 2218-EF3-01845
   especially during challenging economic times when financial acumen is                                              July 13-15 . . . . . Chicago, IL . . . . . . . . . 2218-EF3-01846
   expected at every organizational level. You’ve got to know how to justify a                                       July 13-15 . . . . . Cincinnati, OH. . . . . . . 2218-EF3-01852
   request, quantify your contributions to the company and spot profit drains                                         July 13-15 . . . . . San Diego, CA . . . . . . 2218-EF3-01857
   immediately. Because whether you’re a wizard of finance or a nonfinancial                                           July 18-20 . . . . . San Francisco, CA . . . . 2218-EF3-01847
                                                                                                                     July 25-27 . . . . . Arlington, VA . . . . . . . 2218-EF3-01849
   manager, performance is measured the same way—in dollars and cents.
                                                                                                                     July 27-29 . . . . . Atlanta, GA. . . . . . . . . 2218-EF3-01858
                                                                                                                     Aug. 3-5 . . . . . . Denver, CO . . . . . . . . . 2218-EF3-01866
                                                                                                                     Aug. 8-10 . . . . . Houston, TX . . . . . . . . 2218-EF3-01853
   Offering an accessible overview of finance           • Using the balance sheet to examine assets                   Aug. 8-10 . . . . . New York, NY . . . . . . . 2218-EF3-01854
   for nonfinancial managers, this seminar                and liabilities                                             Aug. 10-12 . . . . Arlington, VA . . . . . . . 2218-EF3-01950
   features exactly what you need to further           • Analyzing the income statement to assess                    Aug. 10-12 . . . . Chicago, IL . . . . . . . . . 2218-EF3-01855
   your career and build your future. From               revenues and expenses                                       Aug. 15-17 . . . . Richmond, VA. . . . . . . 2218-EF3-01856
   accruals to write-offs to receivables and           • The statement of cash flow: sources and                      Aug. 17-19 . . . . San Francisco, CA . . . . 2218-EF3-01878
   payables, this workshop shows nonfinan-                uses of funds                                               Aug. 24-26 . . . . Atlanta, GA. . . . . . . . . 2218-EF3-01951
   cial managers the concepts, tools and               • Content and format of the annual report                     Aug. 24-26 . . . . Kansas City, KS . . . . . . 2218-EF3-01859
                                                                                                                     Sept. 7-9. . . . . . Chicago, IL . . . . . . . . . 2218-EF3-01860
   techniques that can help make each                  • Debt vs. equity financing
                                                                                                                     Sept. 7-9. . . . . . Hartford, CT . . . . . . . . 2218-EF3-01867
   decision pay off—on the job and on the              • How leverage can increase return to                         Sept. 12-14. . . . New York, NY . . . . . . . 2218-EF3-01863
   bottom line.                                          shareholders                                                Sept. 14-16. . . . Seattle, WA. . . . . . . . . 2218-EF3-01952
                                                       • Keeping your plan on target with                            Sept. 19-21. . . . Atlanta, GA. . . . . . . . . 2218-EF3-01865
   HOW YOU WILL BENEFIT                                  budgetary controls                                          Sept. 19-21. . . . Austin, TX . . . . . . . . . . 2218-EF3-01953
   • Get a firm grasp of the numbers side of            • Using profit-planning tools, break-even                      Sept. 26-28. . . . Arlington, VA . . . . . . . 2218-EF3-01868
     your job                                            analysis, financial forecasting                              Sept. 26-28. . . . Pittsburgh, PA . . . . . . . 2218-EF3-01954
   • Gain greater confidence with a working             • Cash flow: where cash comes from and                         Oct. 3-5 . . . . . . Chicago, IL . . . . . . . . . 2218-EF3-01888
     knowledge of business financials                     how it’s applied                                            Oct. 3-5 . . . . . . Morristown, NJ . . . . . . 2218-EF3-01902
   • Learn how to “think finance” and translate                                                                       Oct. 10-12 . . . . Dallas, TX . . . . . . . . . . 2218-EF3-01889
                                                       • Elements of cost accounting
     performance into financial terms                                                                                 Oct. 10-12 . . . . New York, NY . . . . . . . 2218-EF3-01890
                                                       • Analyzing payback method, discounted                        Oct. 12-14 . . . . Philadelphia, PA . . . . . 2218-EF3-01891
   • Cultivate proactive working relationships           cash flow, present value and present value
     with finance professionals and enhance                                                                           Oct. 17-19 . . . . Durham, NC . . . . . . . . 2218-EF3-01892
                                                         index in making profitable capital                           Oct. 17-19 . . . . Minneapolis, MN. . . . . 2218-EF3-01893
     your value to your organization                     investment decisions                                        Oct. 17-19 . . . . San Francisco, CA . . . . 2218-EF3-01894
   • Understand the business dynamics of               • Criteria for examining the performance                      Oct. 19-21 . . . . Boston, MA. . . . . . . . . 2218-EF3-01955
     dollars-and-cents—and take initiatives that         of divisions and product lines                              Oct. 31-Nov. 2 . Arlington, VA . . . . . . . 2218-EF3-01895
     meet short- and long-term goals                                                                                 Oct. 31-Nov. 2 . New York, NY . . . . . . . 2218-EF3-01896
                                                       • Understanding the cost of capital
   • Take the guesswork out of your decision                                                                         Nov. 2-4 . . . . . . Atlanta, GA. . . . . . . . . 2218-EF3-01897
     making and deliver a better bottom line           WHO SHOULD ATTEND                                             Nov. 2-4 . . . . . . Denver, CO . . . . . . . . . 2218-EF3-01956
   • Expand your professional expertise—and            This program is designed for nonfinancial                      Nov. 2-4 . . . . . . Houston, TX . . . . . . . . 2218-EF3-01907
     your career opportunities                         managers in every functional area of                          Nov. 7-9 . . . . . . San Francisco, CA . . . . 2218-EF3-01898
                                                       responsibility, in all industries.                            Nov. 9-11 . . . . . Chicago, IL . . . . . . . . . 2218-EF3-01900
   WHAT YOU WILL COVER                                                                                               For a complete list of dates and locations, visit www.amanet.org
                                                       NOTE: Please bring a calculator and a copy
   • Key finance terms: assets, liabilities, capital,
                                                       of your annual report (if available).                         3 days/1.8 CEUs/18 PDUs
     depreciation, current ratio and others
                                                                                                                     $2,195/AMA Members $1,995
   • Master the mind-set: see business in terms
                                                                    This program has been approved for 18            AMA Members save $200.
     of dollars-and-cents decision options that                     recertification credit hours toward PHR,
     pay off—over the short and long terms                          SPHR and GPHR recertification through                         LIVE ONLINE SCHEDULE
                                                                    the Human Resource Certification Institute
   • Basic accounting principles                                    (HRCI). For more information about certifi-           July 12-Aug. 2, 2011, Tues., 2-5 pm ET
   • Applying accounting conventions and                            cation or recertification, please visit the
                                                                    HRCI homepage at www.hrci.org                          (4 lessons) . . . 2218-EF3-01820
     guidelines                                                                                                          Sept. 13-Oct. 4, 2011, Tues., 2-5 pm ET
   • Developing working rules regarding                                                                                    (4 lessons) . . . 2218-EF3-01962
                                                                                 AMA has been reviewed
     your corporate financial statements                                          and approved as a provider              Nov. 1-22, 2011, Tues., 2-5 pm ET
                                                                                 of project management                     (4 lessons) . . . 2218-EF3-01932
                                                                                 training by the Project
                                                                                 Management Institute (PMI).             1.2 CEUs/12 PDUs
                                                                                                                         $2,195/AMA Members $1,995


All AMA seminars are GSA approved and can be delivered onsite.                                              1-800-262-9699        www.amanet.org                           29
    MARKETING/SALES
                                                                     Also available as a
                                                                     Live Online Seminar

Fundamentals of                                                                            Fundamental Selling
Marketing: Your Action                                                                     Techniques for the New or
Plan for Success SEMINAR #5512                                                             Prospective Salesperson
                                                                                           SEMINAR #5510
Need a fast, reliable way to get your marketing
know-how up to speed? This intensive, action-
                                                                                           Because sales plays such a dominant role in
oriented workshop is the answer.
                                                                                           today’s economy, this growing profession is
You’ll get a complete grounding in the essentials and begin to                             becoming much more competitive.
develop the skills and techniques necessary to become a marketer
who can help your company develop a marketing orientation to                               But many prospective sales professionals don’t have a solid
enhance the bottom line.                                                                   foundation and understanding of the fundamentals of selling.
                                                                                           This intensive, highly interactive two-day introduction to the
                                                                                           art of selling will equip you with the tools and techniques you
HOW YOU WILL BENEFIT
                                                                                           need to achieve sales success and improve your performance.
• Acquire the basic marketing skills, tools and techniques to
  identify, evaluate and solve marketing problems
• Understand the components that make up compelling
                                                                                           HOW YOU WILL BENEFIT
  marketing plans that succeed in capturing customer value                                 • Describe different types of selling models
  within a competitive environment                                                         • Identify elements of the sales framework
• Discover creative ways to apply marketing principles and practices                       • Understand prospecting basics and be able to conduct a
  to compete successfully in today’s business environment                                    sales call
• Understand the “whys” behind basic marketing practices                                   • Complete a formula to achieve sales goals
• Begin to think like a world-class marketer                                               • Use techniques to manage the customer relationship on an
                                                                                             ongoing basis
WHAT YOU WILL COVER                                                                        • Develop an action plan to apply your new skills
•   Understanding the role of marketing
•   Defining the six steps of market research                                              WHAT YOU WILL COVER
•   Exploring models of consumer decision making                                           • Behaviors, characteristics and skills of a successful sales
                                                                                             professional
•   Classifying ways to segment the market in both business-to-
    consumer and business-to-business environments                                         • The various selling models and the sales framework
•   Constructing a differentiated positioning strategy                                     • Planning for the business
•   Understanding and aligning the components of the marketing mix                         • Finding and qualifying new business
•   Exploring various pricing objectives and strategies                                    • Earning the business
•   Discovering the strengths and weaknesses of various                                    • Delivering the business
    promotional methods                                                                    • Managing the relationship
•   Creating customer value, satisfaction and loyalty
                                                                                           WHO SHOULD ATTEND
WHO SHOULD ATTEND                                                                          Salespeople, sales support, as well as potential candidates for sales
Newly appointed marketers with less than three years of experience                         positions who want to build and revitalize their existing selling skills.
in marketing—as well as product/brand and advertising managers.
                                                                                             SCHEDULE
    SCHEDULE
                                                                                             July 18-19 . . . . . . . . New York, NY . . . . . . . . . . 5510-EF3-01161
    July 13-15 . . . . . . . . New York, NY . . . . . . . . . . 5512-EF3-01029               July 25-26 . . . . . . . . Atlanta, GA . . . . . . . . . . . . 5510-EF3-01163
    July 18-20 . . . . . . . . Chicago, IL . . . . . . . . . . . . . 5512-EF3-01033          Aug. 15-16 . . . . . . . Philadelphia, PA . . . . . . . . . 5510-EF3-01178
    July 25-27 . . . . . . . . San Francisco, CA. . . . . . . . 5512-EF3-01032               Aug. 18-19 . . . . . . . Chicago, IL . . . . . . . . . . . . . 5510-EF3-01166
    Aug. 3-5 . . . . . . . . . New York, NY . . . . . . . . . . 5512-EF3-01031               Sept. 8-9 . . . . . . . . . Los Angeles, CA . . . . . . . . . 5510-EF3-01164
    Aug. 8-10 . . . . . . . . Arlington, VA . . . . . . . . . . . 5512-EF3-01038             Sept. 15-16 . . . . . . . New York, NY . . . . . . . . . . 5510-EF3-01165
    Aug. 17-19 . . . . . . . Los Angeles, CA . . . . . . . . . 5512-EF3-01057                Oct. 10-11. . . . . . . . Chicago, IL . . . . . . . . . . . . . 5510-EF3-01168
    Sept. 7-9 . . . . . . . . . San Francisco, CA. . . . . . . . 5512-EF3-01039              Oct. 13-14. . . . . . . . New York, NY . . . . . . . . . . 5510-EF3-01170
    For a complete list of                                                                   Nov. 3-4 . . . . . . . . . Houston, TX . . . . . . . . . . . . 5510-EF3-01179
                                                          LIVE ONLINE SCHEDULE
    dates and locations,                                                                     Nov. 7-8 . . . . . . . . . Atlanta, GA . . . . . . . . . . . . 5510-EF3-01169
    visit www.amanet.org                          Nov. 1-22, 2011, Tues., 2-5 pm ET
                                                                                             2 days/1.2 CEUs
                                                    (4 lessons) . . . 2294-EF3-01055
    3 days/1.8 CEUs                                                                          $1,995/AMA Members $1,795
    $1,995/AMA Members $1,795                     1.2 CEUs                                   AMA Members save $200.
    AMA Members save $200.                        $1,995/AMA Members $1,795

                   This course qualifies for 18 CEUs toward your recertification                                                     This course qualifies for 12 CEUs toward your recertification
                   as a Certified Professional Services Marketer (CPSM). For                                                        as a Certified Professional Services Marketer (CPSM). For
                    more information please visit www.cpsmnow.org.                                                                  more information please visit www.cpsmnow.org.




    30             For additional dates and locations or to register—1-800-262-9699                             www.amanet.org
                      SKILLS
 PRESENTATION this page
      Each seminar on
                                                                                                                                          OFFICE SUPPORT
                  is also available as a
               Live Online Seminar

 Management Skills                                                                    Partnering with Your
 for Administrative                                                                   Boss: Strategic Skills for
 Professionals SEMINAR #2294                                                          Administrative Professionals
                                                                                      SEMINAR #2268

 Expand your managerial expertise for heightened
 professional growth and career development.                                          Become a proactive partner with your boss.
 With group exercises, case studies and time for questions                            Attend this seminar and master techniques for effective goal
 and answers, this “learn-by-doing” seminar gives you the                             setting, prioritizing, planning, decision making, relationship
 confidence and know-how you need to succeed. Bring your                              building and listening. Learn how to communicate confidently
 current challenges and brainstorm with colleagues and your                           and assertively—and develop and use power and authority.
 course leader to solve your most pressing problems. Leave with                       You’ll return to work better able to support your boss’s and
 a concrete action plan.                                                              organization’s goals.

 HOW YOU WILL BENEFIT                                                                 HOW YOU WILL BENEFIT
 •   Juggle multiple responsibilities                                                 • Consistently anticipate your boss’s needs
 •   Create win-win solutions that leave everyone feeling positive                    • Gain the respect of your boss and be taken seriously
 •   Build your repertoire of managerial skills and abilities                         • Get what you need from others to accomplish your job and
                                                                                        achieve your boss’s goals
 •   Develop a winning professional image
                                                                                      • Confidently represent your boss
 •   Handle conflict and discourse with agility and professionalism
                                                                                      • Develop a trusting relationship with your boss
 •   Write an action plan for future success
                                                                                      • Partner with multiple bosses and other office professionals
 WHAT YOU WILL COVER
                                                                                      WHAT YOU WILL COVER
 •   Mastering change with management skills
                                                                                      •   Defining your strategic partnership
 •   Fine-tuning your team skills
                                                                                      •   Developing a trusting relationship with your boss
 •   Dealing productively with conflict
                                                                                      •   Planning skills to anticipate and proactively support your boss
 •   Communicating with credibility
                                                                                      •   Extending the partnership
 •   Controlling your workday
                                                                                      •   Aligning and expanding your partnering relationship
 •   Putting your skills to work
                                                                                      WHO SHOULD ATTEND
 WHO SHOULD ATTEND
                                                                                      Senior administrative support staff, executive secretaries, adminis-
 Experienced administrative professionals, including executive assis-
                                                                                      trative assistants, staff assistants and executive assistants.
 tants, administrative assistants or senior secretaries who are striving
 to refine their managerial skills in order to enhance their careers
                                                                                          SCHEDULE
 and add to their organization’s effectiveness.
                                                                                          July 14-15 . . . . . . . . San Francisco, CA. . . . . . . . 2268-EF3-00384
     SCHEDULE                                                                             July 25-26 . . . . . . . . New York, NY . . . . . . . . . . 2268-EF3-00386
                                                                                          Aug. 8-9 . . . . . . . . . Arlington, VA . . . . . . . . . . . 2268-EF3-00385
     July 6-8 . . . . . . . . . . Boston, MA . . . . . . . . . . . . 2294-EF3-00869       Aug. 29-30 . . . . . . . Chicago, IL . . . . . . . . . . . . . 2268-EF3-00387
     July 11-13 . . . . . . . . Arlington, VA . . . . . . . . . . . 2294-EF3-00847        Sept. 15-16 . . . . . . . New York, NY . . . . . . . . . . 2268-EF3-00388
     Aug. 17-19 . . . . . . . New York, NY . . . . . . . . . . 2294-EF3-00850             Sept. 22-23 . . . . . . . San Francisco, CA. . . . . . . . 2268-EF3-00389
     Aug. 29-31 . . . . . . . San Francisco, CA. . . . . . . . 2294-EF3-00848             Oct. 3-4 . . . . . . . . . Atlanta, GA . . . . . . . . . . . . 2268-EF3-00393
     Sept. 12-14 . . . . . . . Chicago, IL . . . . . . . . . . . . . 2294-EF3-00852       Oct. 24-25. . . . . . . . Dallas, TX . . . . . . . . . . . . . . 2268-EF3-00403
     Sept. 14-16 . . . . . . . Morristown, NJ. . . . . . . . . . 2294-EF3-00870           Nov. 14-15 . . . . . . . New York, NY . . . . . . . . . . 2268-EF3-00394
     Sept. 26-28 . . . . . . . Arlington, VA . . . . . . . . . . . 2294-EF3-00851
     Oct. 26-28. . . . . . . . New York, NY . . . . . . . . . . 2294-EF3-00858            2 days/1.2 CEUs
     Nov. 2-4 . . . . . . . . . Houston, TX . . . . . . . . . . . . 2294-EF3-00871        $1,545/AMA Members $1,395
     Nov. 2-4 . . . . . . . . . Los Angeles, CA . . . . . . . . . 2294-EF3-00874          AMA Members save $150.
     Nov. 2-4 . . . . . . . . . San Francisco, CA. . . . . . . . 2294-EF3-00859
     Nov. 14-16 . . . . . . . Arlington, VA . . . . . . . . . . . 2294-EF3-00860                     LIVE ONLINE SCHEDULE
     3 days/1.8 CEUs                                                                         Aug. 4-25, 2011, Thurs., 2-5 pm ET
     $1,795/AMA                            LIVE ONLINE SCHEDULE                                (4 lessons) . . . 2268-EF3-00390
     Members $1,595                July 12-Aug. 2, 2011, Tues., 2-5 pm ET                    Oct. 20-Nov. 10, Thurs., 2-5 pm ET
     AMA Members                     (4 lessons) . . . 2294-EF3-00857                          (4 lessons) . . . 2268-EF3-00400
     save $200.                    Sept. 13-Oct. 4, 2011, Tues., 2-5 pm ET                   1.2 CEUs
                                     (4 lessons) . . . 2294-EF3-00840                        $1,545/AMA Members $1,395
                                   1.2 CEUs
                                   $1,795/AMA Members $1,595



All AMA seminars are GSA approved and can be delivered onsite.                                   1-800-262-9699              www.amanet.org                          31
            TRAINING


            AMA’s Myers-Briggs Type Indicator® (MBTI®)
            Certification Program SEMINAR #8592
                                                                                                                                                              SCHEDULE
            Get certified to administer the world’s most widely used                                                                                          July 11-14 . . . . . Dallas, TX . . . . . . . . . . 8592-EF3-00101
            personality assessment.                                                                                                                           July 11-14 . . . . . New York, NY . . . . . . . 8592-EF3-00097
                                                                                                                                                              July 18-21 . . . . . Boston, MA. . . . . . . . . 8592-EF3-00095
            Apply the MBTI® tool to empower employees, enhance team productivity and reduce                                                                   July 18-21 . . . . . Newport Beach, CA . . 8592-EF3-00128
            conflict. AMA’s newly updated MBTI program is a highly interactive, four-day                                                                      July 25-28 . . . . . Arlington, VA . . . . . . . 8592-EF3-00099
            workshop that focuses on the key MBTI applications of team building, leadership                                                                   Aug. 1-4 . . . . . . New York, NY . . . . . . . 8592-EF3-00100
            and individual development. It features a hands-on, practical approach that prepares                                                              Aug. 15-18 . . . . Atlanta, GA. . . . . . . . . 8592-EF3-00107
            you to professionally and ethically administer and interpret the MBTI instrument—                                                                 For a complete list of dates and locations, visit www.amanet.org
            immediately upon your return to work.                                                                                                             4 days/2.4 CEUs
                                                                                                                                                              $1,645/AMA Members $1,495
                                                                                                                                                              AMA Members save $150.
            HOW YOU WILL BENEFIT                                                             WHAT YOU WILL COVER                                               If you do not pass the exam, your AMA course leader will
            • Improve employee communication skills                                          • Introducing type to teams and groups                            provide a short-answer retake exam.
              and interactions using the MBTI tool                                           • Using the MBTI assessment                                       Seminar Hours 8:30 am–5:30 pm each day.
            • Gain greater understanding of your own                                         • Using the MBTI instrument with individuals                      AMA Blended Learning—a blend of live expert training that
              and others’ personality preferences                                                                                                              merges in-person learning experiences with fully-integrated
                                                                                             • Using the MBTI instrument for individual                        online and offline materials.
            • Understand type theory and key MBTI                                              and leadership development                                      Pre-work required. You must complete 10 hours of reading
              applications                                                                   • Using the MBTI Step II instrument and                           and online review. Pre-work materials, sent via FedEx, will
            • Lessen “test anxiety,” track your progress                                                                                                       prepare you to fully participate in the program.
                                                                                               interpretive report
              and self-correct with daily exams                                                                                                                NOTE: If you cancel and are unable to attend, AMA will
                                                                                                                                                               withhold $250 for materials.
            • Experience effective ways to introduce type                                    WHO SHOULD ATTEND
              to teams to improve performance                                                                                                                  Post-seminar tools provide interactive support, including a
                                                                                             HR professionals, training and OD specialists,                    video featuring an expert who provides tips for using the
            • Get immediate feedback on your                                                 career counselors, line managers and others                       instrument in typical workplace scenarios.
              professional interpretation skills with role-                                  responsible for developing human capital.                         AMA attendees have a 97% Pass Rate
              play exercises                                                                 MBTI Certification—CPP, Inc., the publisher of the MBTI
            • Receive an MBTI tool kit and PowerPoint®                                       instrument, establishes certification standards.                                MBTI, Myers-Briggs Type Indicator and the
                                                                                                                                                                            ®


                                                                                                                                                                            MBTI logo are trademarks or registered
              template for presenting type to teams and                                      All the knowledge you need to successfully
                                                                                                                                                                            trademarks of the Myers-Briggs Type Indicator
              senior management                                                              complete the certification exam is covered in the
                                                                                             pre-work, workshop lectures and handouts.                                      Trust in the United States and other countries.

5 EASY WAYS TO REGISTER                                                                                     REGISTRATION FORM                                                                      IMPORTANT Please fill in
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        Maintain Your



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