Customer Care Online Gaming by pengxiang


									    Customer Care Online Gaming

 Maintaining user stickiness and profitability are crucial to
 companies operating in the fast moving gaming industry. This
 means accessible and efficient dialogue with your customers
 – 24 hours a day, 365 days a year.

 What is professional customer service?
 Always being available to serve your customers needs. Showing that you
 understand their problems and that you are ready to solve them. Helping
 them make the most out of the game. That is what professional customer
 service is all about. By providing outstanding customer care you also
 ensure that users will return to your site time and again.

 Customer care activates interest                                                                         Game related products
 Besedo specializes in outsourcing services for the Internet and multi-                                    Chat Hosting
 media market. We offer a wide range of services that make us different                                    Chat Moderation
 from ordinary call centres. Our knowledge and experience in the online                                    Customer Care
 gaming industry means that we truly understand your players. Handling                                     Player Retention
 large volumes of e-mail enquiries efficiently and professionally is what we                               Fraud and abuse management
 do best. This results in active and interested users and increased                                        Moderation of online content
 profitability for your business.

 Around the world, around the clock
 Besedo is ready to serve your customer around the clock in 15 languages,
 including: Swedish, Danish, Finnish, Norwegian, English, German,
 French, Spanish, Italian, Maltese, Turkish, Cantonese, Mandarin, Hindi
 and Bhasa Malaysia. More languages available on request.

Besedo targets companies that consider security and consumer trust to be critical to their business success.
Services provided cover three main areas – Content, Safety and Customer. Since 2002 Besedo has
conducted and developed operations for clients operating in industries like Online Classifieds, Social Networks,
Media and Gaming.

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