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HP Color LaserJet 9500 and 9500mfp Series Printers - Numerical

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HP Color LaserJet 9500 and 9500mfp Series Printers - Numerical Powered By Docstoc
					 HP Color LaserJet 9500 and 9500mfp Series Printers - Numerical Error Messages
Using the printer online help system
Handling persistent messages

XX.Y printer error to continue press
10.XX.YY supplies error
About paper jams
Paper jam locations in the printer
13.01.00 Jam in inside lower right door or 13.01.00 jam in tray X
13.03.00 jam inside right door or 13.03.00 jam inside lower right door
13.05.00 fuser jam lower left door or 13.05.00 jam inside front door
13.06.00 jam inside lower left door or 13.06.00 jam inside paper path
13.07.00 jam inside upper right door
13.09.00 jam inside lower left door or 13.09.00 jam inside upper left door
13.0A.00 jam inside top output bin or 13.0A.00 jam inside upper left door
13.10.00 jam inside lower left door or 13.10.00 jam inside duplexer
13.11.00 jam inside lower left door or 13.11.00 jam inside duplexer (if equipped)
13.11.05 jam in input accessory
13.11.06 pickup stationary jam (9500hdn models only)
13.11.07 jam in input accessory
13.11.08 jam in input accessory (9500hdn models only)
13.11.09 jam in input accessory (9500hdn models only)
13.11.10 residual jam in delivery area
13.12.XX jam inside duplexer (if equipped)
13.12.05, 13.12.10, 13.12.11, 13.12.13 jam in left accessory (9500hdn models only)
13.12.21 jam in left accessory (9500hdn models only)
13.12.22, .23 jam in left accessory (9500hdn models only)
13.12.31, .32, .33 jam in left accessory (9500hdn models only)
13.12.34 jam in left accessory (9500hdn models only)
13.12.41, .42, .43 jam in left accessory (9500hdn models only)
13.12.51, .52, .53 jam in left accessory (9500hdn models only)
13.13.00 jam inside duplexer
13.1C.00 fuser jam lower left door
13.1D.00 jam inside paper path
13.20.00 jam inside paper path
13.25.00 jam inside right door
13.29.00 jam inside duplexer
13.3E.00 jam inside top output bin
13.32.00 jam in tray X or 13.32.00 jam inside lower right door

20 insufficient memory to continue press

21 page too complex alternates with to continue press
22 EIO X buffer overflow

22 Parallel I/O buffer overflow alternates with to continue press
22 Serial I/O buffer overflow
30.00.01 SCANNER I/O FAILURE CHECK CABLES AND CYCLE POWER - 9500mfp
30.01.yy SCAN FAILURE - 9500mfp
40 Bad serial transmission
40 EIO X Bad transmission

41.X Printer error alternates with to continue press

41.3 Unexpected size tray X alternates with to change size press

41.5 Unexpected type tray X alternates with to change type press
49.XXYY Printer error
Specific information for 49.4C02 errors
50.X
51.X Printer error alternates with to continue cycle power
52.X Printer error alternates with to continue cycle power
53.10.05 printer error alternates with to continue cycle power
53.XY.ZZ Printer error alternates with to continue cycle power
54.XY.ZZ errors

55.XX Printer error alternates with to continue press
56.X Printer error alternates with to continue cycle power
57.X Printer error
58.X Printer error alternates with to continue cycle power
59.X0 Printer error alternates with to continue cycle power
59.XY Printer error alternates with to continue cycle power
60.X Printer error
64 Printer error alternates with to continue cycle power
66.11.00, 66.12.11 output device failure (9500hdn models only)
66.12.31 output device jam
66.12.32 output device failure
66.12.33, .34, .35, .36, .41, .51 output device failure

68.X permanent storage error alternates with to continue press

68.X Permanent storage full alternates with to continue press
68.X Permanent storage write fail
69.X Printer error
79.XXXX Printer error
8X.YYYY
Jam-clearing locations
Clearing media jams from the input-tray areas
Jam in tray 2 or tray 3
Jam in tray 4
Clearing media jams from the door areas
Clearing media jams from the duplexer
Clearing media jams from the output areas
Jam in the top output bin
Jam in the stacker or stapler/stacker
Jam in the multifunction finisher
Clearing staple and stapler head jams
Staple jam in the multifunction finisher
Solving repeated media jams
How to remove and reseat/relatch the ITB cleaning blade
HP Customer Care
Printer messages appear on the printer control panel display to relay the normal status of the printer (such as "PROCESSING
JOB"), or an error condition (such as "CLOSE FRONT DOOR") that needs attention. The control panel messages below describes
messages that require attention, or that might raise questions. Messages are listed in alphabetical order. Not all messages are
listed, because some (such as "READY") are self-explanatory and have extensive help available at the printer control panel by

pressing      (Help button).
NOTE: Some printer messages are affected by the "AUTO CONTINUE" and "CLEARABLE WARNINGS" settings in the Configure
Device menu, System Setup submenu, at the printer control panel (see "System Setup submenu" in the user reference guide).
Figure 1: Printer control panel display




 Using the printer online help system
This printer features an online help system at the control panel that provides instructions for resolving most printer errors. Certain
control panel messages alternate with instructions about gaining access to the online-help system.

Press the     (Help button) at any time to view the help and use        (Up button) and       (Down button) to scroll through the
message.
To exit the online help system, press        (Help button).
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 Handling persistent messages

           When messages appear (for example, requests to load a tray or a message that a previous print job is still in the printer
            memory), press          (Select) to print or press Cancel Job to clear the job and eliminate the message.
           If a message persists after all of the recommended actions have been performed, contact an HP-authorized service or
            support provider, or use one of the resources listed in the following table.


 Resource                                                     Description
user
                  See the section ?Customer support options worldwide? in the user reference guide for support
reference
                  information.
guide

                  Solutions to most printer issues can be found at the HP support Web site. The Web site includes
World Wide
                  frequently asked questions (FAQs), troubleshooting help, information about printer maintenance
Web
                  and use, manuals, a community forum, and updates for printer drivers and printer software.

                  For the quickest response, visit the HP support Web site and click contact support. E-mail
E-mail
                  support is in English.

Click here to go to the HP support Web site at http://www.hp.com/support/lj9500 .

Click here for additional HP Customer Care information and links.
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 XX.Y printer error to continue press

Description
A printer error has occurred.


Action
Press          (Select) at the printer control panel.
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 10.XX.YY supplies error

Description
An error has occurred in one or more of the printer?s supplies. The following are values of XX and YY:
XX
00 = memory is defective
01 = memory is missing
YY
00 = black print cartridge
01 = cyan print cartridge
02 = magenta print cartridge
03 = yellow print cartridge
05 = black image drum
06 = cyan image drum
07 = magenta image drum
08 = yellow image drum


Action
Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error continues,
call HP for technical support to troubleshoot the problem. Click here for information on contacting HP Customer Care.
NOTE: Using non-hp/refilled cartridges or drums can cause 10.XX.YY errors. If these are being used and these errors are being
experienced then try replacing with genuine HP consumables.
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 About paper jams
If a jam message appears on the printer control panel, look for media in the locations that are indicated on the control panel display.
It might also be necessary to look for media in locations other than those indicated in the media jam message.
NOTE: During any given time there can be multiple sheets of media in the printer's paper path. This means that removing one piece
of media may not necessarily clear the jam message. If the error message does not clear then the entire paper path should be
checked and any stuck or loose sheets of media removed to clear the paper jam error message.
After the jammed media has been removed, the printer warms up and tries to automatically clear all of the remaining pages. If the
printer cannot clear all pages, the printer control panel indicates where to clear the remaining pages.
After looking at the graphic, go to the procedure for clearing the jam. When clearing jams, be very careful not to tear the media. A
small piece of media left in the printer could cause additional jams.
If jams are a recurring problem, click here to go to "Solving repeated media jams" below.
NOTE: Any time a jam occurs in the fuser area (including the lower left door area), the printer automatically sends a cleaning page
through the paper path to remove loose toner. To cancel this operation, press Cancel Job. It is NOT recommended cancel the
cleaning page; it will help to remove any toner in the paper path left over from the paper jam. Loose toner might remain in the printer
after a jam and cause print quality problems. These problems should clear up after a few pages are printed.
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 Paper jam locations in the printer

          Click here for a graphic showing possible jam clearing locations.
          Click here for information on clearing paper jams from the input tray area of the printer.
          Click here for information on clearing paper jams from the door areas.
          Click here for information on clearing paper jams from the output areas.
          Click here for information on clearing paper jams from trays 2 and 3.
          Click here for information on clearing paper jams from the top output area
          Click here for information on clearing paper jams in Tray 4 (9500hdn).
          Click here for information on clearing paper jams in the duplex printing accessory (duplexer).
          Click here for information on clearing jams in the standard output bin.
          Click here for information on clearing paper jams from the optional stacker or stapler/stacker.
          Click here for information on clearing paper jams from the optional multifunction finisher
          Click here for information on clearing staple jams from the optional stapler/stacker
          Click here for information on clearing staple jams from the optional multifunction finisher

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 13.01.00 Jam in inside lower right door or 13.01.00 jam in tray X

Description
A media jam has occurred in the paper path.


Action

      1.   Remove jammed media from the lower right door, tray 2, tray 3, tray 4 (9500hdn models only) and the upper right door.
           (See the paper jam locations in the printer section for further assistance).
      2.   Check the tray size guides for the correct settings for the size paper in the trays.
      3.   Check the condition of the rollers in the trays, if they appear to be worm out try replacing them.
      4.   If this message persists, contact an HP-authorized service or support provider. Click here to go to ?Handling persistent
           messages? above.

           NOTE: The rollers are interchangeable between trays, for troubleshooting purposes try swapping the rollers with those
           from another tray.

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 13.03.00 jam inside right door or 13.03.00 jam inside lower right door

Description
A media delay jam has occurred in the registration area.


Action

      1.   Remove the media from the tray 1 area where it feeds into the printer. (See the ?paper jam locations" in the printer
           section for further assistance).
      2.   Check that the tray 1 assembly is aligned and closes properly.
      3.   If this message persists, contact an HP-authorized service or support provider. Click here to go to ?Handling persistent
           messages? above.

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 13.05.00 fuser jam lower left door or 13.05.00 jam inside front door

Description
A media delay jam has occurred before the fuser.


Action

      1.   Remove jammed media from the Intermediate Transfer Belt (ITB) and the fuser area through the lower left door or the
           front doors. Removing the fuser and ITB may make it easier to find and remove any stuck media. (See the ?paper jam
           locations in the printer section for further assistance).
      2.   If this message persists, contact an HP-authorized service or support provider. Click here to go to ?Handling persistent
           messages? above.

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 13.06.00 jam inside lower left door or 13.06.00 jam inside paper path

Description
A media stay jam has occurred in the fuser.


Action
Remove any jammed media from the fuser through the lower left door. Removing the fuser may make it easier to find and remove
any stuck media in the fuser area. (See the paper jam locations in the printer section for further assistance).
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 13.07.00 jam inside upper right door

Description
A multifeed jam has occurred.


Action

      1.   Remove any stuck media from the registration area of the printer.
      2.   Make sure that the media being used is within media specifications for the printer. (See the paper jam locations in the
           printer section for further assistance).
      3.   If this message persists, contact an HP-authorized service or support provider. Click here to go to ?Handling persistent
           messages? above.

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 13.09.00 jam inside lower left door or 13.09.00 jam inside upper left door

Description
A media delay jam has occurred.


Action

      1.   Remove any stuck media from the fuser access area, the duplexer area (if equipped) or the face down (top output) bin.
           (See the paper jam locations in the printer section for further assistance).
      2.   Make sure that the upper and lower doors are completely closed.
      3.   If this message persists, contact an HP-authorized service or support provider. Click here to go to ?Handling persistent
           messages? above.

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 13.0A.00 jam inside top output bin or 13.0A.00 jam inside upper left door

Description
A media jam has occurred in the face down (top output) bin.


Action

      1.   Remove any stuck media from the fuser access area, duplexer (if equipped), or the face down (top output) bin through the
           lower left door and upper left door. (See the paper jam locations in the printer section for further assistance).
      2.   If this message persists, contact an HP-authorized service or support provider. Click here to go to ?Handling persistent
           messages? above.

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 13.10.00 jam inside lower left door or 13.10.00 jam inside duplexer

Description
A media jam has occurred in the duplexer area of the printer.


Action

      1.   Check for stuck media in the paper path around the fuser and duplexer area. (See the paper jam locations in the printer
           section for further assistance).
      2.   Make sure hat the lower left door closes properly.
      3.   If this message persists, contact an HP-authorized service or support provider. Click here to go to ?Handling persistent
           messages? above.

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 13.11.00 jam inside lower left door or 13.11.00 jam inside duplexer (if equipped)

Description
A media jam has occurred in the duplexer area of the printer.


Action

      1.   Check for stuck media in the paper path around the fuser and duplexer area. (See the paper jam locations in the printer
           section for further assistance).
      2.   Make sure hat the lower left door closes properly.
                1. If this message persists, contact an HP-authorized service or support provider. Click here to go to ?Handling
                      persistent messages? above.

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 13.11.05 jam in input accessory

Description
A page is jammed in the paper path at the registration area.


Action

      1.   Clear the jam in the area indicated on the control panel display.
      2.   Open and close the front doors to force the printer to attempt to clear the paper path. (See the paper jam locations in the
           printer section for further assistance).
      3.   If this message persists, contact an HP-authorized service or support provider. Click here to go to ?Handling persistent
           messages? above.

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 13.11.06 pickup stationary jam (9500hdn models only)

Description
Media is jammed in the pickup area if the input accessory (tray 4).


Action

      1.   Clear the jam in the area indicated on the control panel display. (See the paper jam locations in the printer section for
           further assistance).
      2.   Remove any media from the right door of the printer.
      3.   If this message persists, contact an HP-authorized service or support provider. Click here to go to ?Handling persistent
           messages? above.

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 13.11.07 jam in input accessory

Description
Media is jammed in the right door area or registration area of the printer.


Action

      1.   Clear the jam in the area indicated on the control panel display. (See the paper jam locations in the printer section for
           further assistance).
      2.   Open and close the front doors to force the printer to attempt to clear the paper path. (See ?Clearing jams? in the user
           reference guide).
      3.   Check the tray 4 Vertical Transfer Unit (VTU) for any damage (9500hdn models only).

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 13.11.08 jam in input accessory (9500hdn models only)

Description
A paper jam has occurred in the paper path from tray 4.
Action

      1.   Clear the paper jam in the indicated area, look specifically in the paper path where the media comes out of tray 4 and
           goes into the printer engine.
      2.   Open and close the front doors to force the printer to attempt to clear the paper path. (See the paper jam locations in the
           printer section for further assistance).
      3.   If this message persists, contact an HP-authorized service or support provider. Click here to go to ?Handling persistent
           messages? above.

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 13.11.09 jam in input accessory (9500hdn models only)

Description
Media is jammed in the paper path at the right door area.


Action

      1.   Clear the jam in the indicated area.
      2.   Open and close the front doors to force the printer to attempt to clear the paper path. (See the paper jam locations in the
           printer section for further assistance).
      3.   Check the paper Path Connection Unit (PPCU) for stuck media.
      4.   If this message persists, contact an HP-authorized service or support provider. Click here to go to ?Handling persistent
           messages? above.

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 13.11.10 residual jam in delivery area

Description
Media is jammed in the delivery area when the power is turned on or when the front door is closed.


Action

      1.   Clear the jam in the indicated area. (See the paper jam locations in the printer section for further assistance).
      2.   Turn the printer off, and then back on.
      3.   If this message persists, contact an HP-authorized service or support provider. Click here to go to ?Handling persistent
           messages? above.

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 13.12.XX jam inside duplexer (if equipped)

Description
A paper jam has occurred in the duplexer.


Action

      1.   Remove the duplexer and check for any stuck media. (See the paper jam locations in the printer section for further
           assistance).
      2.   Check the inside of the duplexer for stuck media.
      3.   Check the rollers on the duplexer for damage.
      4.   If this message persists, contact an HP-authorized service or support provider. Click here to go to ?Handling persistent
           messages? above.

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 13.12.05, 13.12.10, 13.12.11, 13.12.13 jam in left accessory (9500hdn models only)

Description

          A staple jam has occurred in the stapling unit of the 3000 Sheet Stapler/Stacker output device accessory.
          A jam has occured in the 3000 Sheet Stacker output device accessory.


Action

      1.   Pull the output device away from the printer and then clear the jam from the stapling unit (3000 Sheet Stapler) or
           accumulator (3000 Stacker).
      2.   Open the access door on the backof the output device, look for the green handle to open the access door (only visable
           with output device pulled away from the printer.
      3.   Make sure that the stapling cartridge is installed correctly (3000 Sheet Stapler/Stacker).
      4.   Make sure that there are no damaged staples in the staple cartridge or in the stapler unit (3000 Sheet Stapler/Stacker).
      5.   Check all cable connections to the output device.
      6.   If this message persists, contact an HP-authorized service or support provider.

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 13.12.21 jam in left accessory (9500hdn models only)

Description
A media jam has occurred in the flipper assembly of the output device (if equipped).


Action

      1.   Clear the jam from the flipper assembly (See the paper jam locations in the printer section for further assistance).
      2.   Turn the printer off, and then back on.
      3.   If this message persists, contact an HP-authorized service or support provider. Click here to go to ?Handling persistent
           messages? above.

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 13.12.22, .23 jam in left accessory (9500hdn models only)

Description
A media jam has occurred in the flipper assembly of the output device (if equipped).


Action

      1.   Clear the jam from the flipper assembly (See the paper jam locations in the printer section for further assistance).
      2.   Turn the printer off, and then back on.
      3.   If this message persists, contact an HP-authorized service or support provider. Click here to go to ?Handling persistent
           messages? above.

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 13.12.31, .32, .33 jam in left accessory (9500hdn models only)

Description
A media jam has occurred in the paper path.


Action

      1.   Verify that the printer and output device are installed on a solid, flat surface.
      2.   Verify that the out put device is properly attached and aligned to the printer.
      3.   Clear the jam from the printer and or output device (See the paper jam locations in the printer section for further
           assistance).
      4.   Make sure that the media being used is within specifications (See ?Supported types of media? in the user reference
           guide).
      5.   If this message persists, contact an HP-authorized service or support provider. Click here to go to ?Handling persistent
           messages? above.

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 13.12.34 jam in left accessory (9500hdn models only)

Description
A media jam has occurred in the paper path.


Action

      1.   Clear the jam from the printer and or output device (See the paper jam locations in the printer section for further
           assistance).
      2.   Verify that the stapled jobs meet the required specifications.
      3.   Verify that the number of sheets per document is within specification.
      4.   Verify that the media being used is with specifications (See ?Supported types of media? in the user reference guide).
      5.   If this message persists, contact an HP-authorized service or support provider. Click here to go to ?Handling persistent
           messages? above.
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 13.12.41, .42, .43 jam in left accessory (9500hdn models only)

Description
A media jam has occurred in the folding/booklet area of the Multifunction Finisher (MFF).


Action

      1.   Verify that there is no stuck media inside the output device (MFF) at printer power on.
      2.   Make sure that the media being used for the booklets is within specification (See ?Supported types of media? in the user
           reference guide).
      3.   Clear the jam from the printer and or output device (See the paper jam locations in the printer section for further
           assistance).
      4.   Turn the printer off, and then back on.
      5.   If this message persists, contact an HP-authorized service or support provider. Click here to go to ?Handling persistent
           messages? above.

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 13.12.51, .52, .53 jam in left accessory (9500hdn models only)

Description
A media jam has occurred in the booklet bin area on the Multifunction Finisher (MFF).


Action

      1.   Clear the jam from the MFF (See ?Clearing jams? in the user reference guide).
      2.   Make sure that the media being used for the booklets is within specification (See the paper jam locations in the printer
           section for further assistance). Turn the printer off, and then back on.
      3.   At power on make sure that the booklet stopper moves in and out completely.
      4.   If this message persists, contact an HP-authorized service or support provider. Click here to go to ?Handling persistent
           messages? above.

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 13.13.00 jam inside duplexer

Description
A media jam has occurred in the duplexer (if equipped).


Action

      1.   Remove the duplexer and check for any stuck media. (See the paper jam locations in the printer section for further
           assistance).
      2.   Check the inside of the duplexer for stuck media.
      3.   Check the rollers on the duplexer for damage.
      4.   If this message persists, contact an HP-authorized service or support provider. Click here to go to ?Handling persistent
           messages? above.

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 13.1C.00 fuser jam lower left door

Description
A fuser wrap jam has occurred. The printer has detected that media is wrapped around a fuser roller.


Action

      1.   Verify that the media being used is within specifications (See ?Supported types of media? in the user reference guide).
      2.   Verify that the correct media type settings for the media being used are set on the control panel of the printer.
      3.   Carefully remove the stuck media from the fuser through the lower left door. Removing the fuser can make this easier.
           (See the paper jam locations in the printer section for further assistance).
      4.   Check the fuser rollers for damage or contamination. Verify that the fuser is working properly by printing DEMO page from
           the control panel (press 2 then 6 on the numeric keypad).
      5.   If this message persists, contact an HP-authorized service or support provider. Click here to go to ?Handling persistent
           messages? above.

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 13.1D.00 jam inside paper path
Description
An Intermediate Transfer Belt (ITB) jam has occurred.


Action

      1.   Verify that the media being used is within specifications (See ?Supported types of media? in the user reference guide).
      2.   Verify that the correct media type settings for the media being used are set on the control panel of the printer.
      3.   Remove and check the ITB for residual and or stuck media (See the paper jam locations in the printer section for further
           assistance).
      4.   With the ITB removed check the inside of the printer where the ITB is installed for any stuck media.
      5.   Check the ITB for media caused damage.
      6.   If this message persists, contact an HP-authorized service or support provider. Click here to go to ?Handling persistent
           messages? above.

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 13.20.00 jam inside paper path

Description
A jam has occurred in the paper path.


Action

      1.   Check the entire paper path in the printer (See the paper jam locations in the printer section for further assistance).
      2.   Check the right side lower door area for stuck media.
      3.   If this message persists, contact an HP-authorized service or support provider. Click here to go to ?Handling persistent
           messages? above.

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 13.25.00 jam inside right door

Description
The media has been detected as longer than what is configured on the control panel of the printer.


Action

      1.   Verify that the media is within specifications (See ?Supported types of media? in the user reference guide).
      2.   Verify that the software program or the driver settings are requesting the size media that is the tray. (This is particularly
           important if the tray size is set to ANY SIZE because the printer registers that the media is the size requested from the
           job).
      3.   If this message persists, contact an HP-authorized service or support provider. Click here to go to ?Handling persistent
           messages? above.

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 13.29.00 jam inside duplexer

Description
A re-feeding media jam occurred in the duplexer.


Action

      1.   Remove the duplexer and check for any stuck media. (See the paper jam locations in the printer section for further
           assistance).
      2.   Check the inside of the duplexer for stuck media.
      3.   Check the rollers on the duplexer for damage.
      4.   If this message persists, contact an HP-authorized service or support provider. Click here to go to ?Handling persistent
           messages? above.

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 13.3E.00 jam inside top output bin

Description
Residual/Stuck media is detected under the face down (top output) Assembly.


Action
      1.   Remove the media from the face down (top output) Assembly.
      2.   If this message persists, contact an HP-authorized service or support provider. Click here to go to ?Handling persistent
           messages? above.

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 13.32.00 jam in tray X or 13.32.00 jam inside lower right door

Description
Residual/Stuck media has been detected in or near trays 2 or 3 as indicated on the control panel when the printer is powered on, or
when the printer comes out of PowerSave mode.


Action

      1.   Remove any stuck media from trays 2 or 3 through the trays and lower right door.
      2.   Check the tray size guides for correct settings.
      3.   If this message persists, contact an HP-authorized service or support provider. Click here to go to ?Handling persistent
           messages? above.

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 20 insufficient memory to continue press

Description
The printer received more data than can fit in its available memory. Too many macros, soft fonts, or complex graphics might have
been transferred.


Action


          Press        (Select) to print the transferred data (some data might be lost), and then simplify the print job or install
           additional memory (See ?Determining memory requirements? in the user reference guide.)

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 21 page too complex alternates with to continue press

Description
The page-formatting process was not fast enough for the printer.


Action


      1.   Press         (Select) to print the transferred data. (Some data might be lost.)
      2.   The page protection item appears in the Configure Device -Defaults - Events menu, and should be set to ?ON? to print
           the page.
      3.   When the page is successfully printed, ?PAGE PROTECT=ON,? should be set back to ?AUTO? (See ?System Setup
           submenu? in the user reference guide).
      4.   If this message appears often, simplify the print job.

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 22 EIO X buffer overflow

Description
Too much data was sent to the EIO card in the specified slot ( X ). An improper communications protocol might be in use.


Action


      1.   Press        (Select) to print the transferred data. (Some data might be lost.)
      2.   Check the host configuration. If this message persists, contact an HP-authorized service or support provider. Click here to
           go to ?Handling persistent messages? above.



22 Parallel I/O buffer overflow alternates with to continue press
Description

Too much data was sent to the parallel port.

Action

      1.   Check for a loose cable connection, and be sure to use a high-quality cable. (Some non-HP parallel cables might be
           missing pin connections or might otherwise not conform to the Institute of Electrical and Electronics Engineers (IEEE)-
           1284 specification.)
      2.   This error can occur if the printer driver is not IEEE-1284 compliant. For best results, use the HP printer driver that came
           with the printer (see ?Printer drivers and software? in the user reference guide. Or download the latest HP driver for this
           printer from the HP Support Web at www.hp.com
      3.   Press         (Select) to clear the error message. (Data will be lost.)
      4.   If this message persists, contact an HP-authorized service or support provider. Click here to go to ?Handling persistent
           messages? above.

22 Serial I/O buffer overflow

Description

The printer serial buffer has overflowed during a busy state.


Action


          Press         (Select) to print the transferred data. (Some data might be lost.)

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 30.00.01 SCANNER I/O FAILURE CHECK CABLES AND CYCLE POWER - 9500mfp

Description
The product and the copy processor are not communicating. Check for a disconnected copy connect cable.


Action

      1.   Turn the product off, and then turn the product on.
      2.   If this message persists, contact an HP-authorized service or support provider. Click here to go to ?Handling persistent
           messages? above.

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 30.01.yy SCAN FAILURE - 9500mfp

Description
The product fails to scan correctly.


Action

      1.   Turn the product off, then turn the product on.
      2.   If this message persists, contact an HP-authorized service or support provider. Click here to go to ?Handling persistent
           messages? above.

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 40 Bad serial transmission

Description
A serial data error (parity, framing, or line overrun) occurred during the reception of data from the computer.


Action


          Press         (Select) to clear the error message and continue printing.
40 EIO X Bad transmission

Description

The connection between the printer and the enhanced input/output (EIO) card in the specified slot has been broken.


Action


          Press         (Select) to clear the error message and continue printing.

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 41.X Printer error alternates with to continue press

Description
A temporary printing error occurred.


Action


      1.   Press         (Select) to clear the error and continue printing.
      2.   Turn the printer off, and then turn the printer on.
      3.   If this message persists, contact an HP-authorized service or support provider. Click here to go to ?Handling persistent
           messages? above.

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 41.3 Unexpected size tray X alternates with to change size press

Description
A tray ( X ) is loaded with media that is longer or shorter in the feed direction than the size configured for the tray.


Action

      1.   Check the media size definition for the specific tray. If necessary. Reconfigure the media size defined for the tray.
      2.   Press          (Select) to get to ?TRAY X SIZE=?. Reconfigure the size in a tray so that the printer will use a tray with the
           size that is required for the print job.
      3.   If the error does not clear, turn the printer off, and then turn the printer on.
      4.   If this message persists, contact an HP-authorized service or support provider. Click here to go to ?Handling persistent
           messages? above.

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 41.5 Unexpected type tray X alternates with to change type press

Description
The tray ( X ) is loaded with media that is not of the same type configured for the tray.


Action

      1.   Check the media type definition for the specified tray.
      2.   If necessary, reconfigure the media type for the tray.
      3.   If the error does not clear, turn the printer off, and then turn the printer on.
      4.   If this message persists, contact an HP-authorized service or support provider. Click here to go to ?Handling persistent
           messages? above.

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 49.XXYY Printer error

Description
          The printer is experiencing a communication issue.
          NOTE: Most 49 errors are not caused by printer hardware and are communication, file or application related.


Action

      1.   Powercycle the printer (turn it off then back on).
      2.   If Powercycling the printer does not resolve the issue then Click Here
           (http://h2000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c00033428) for 49 error
           specific troubleshooting instructions.
      3.   If this message persists after powercycling the printer and performing the above troubleshooting, contact HP support for
           further assistance. If the error continues, call HP for technical support to troubleshoot the problem. Click here for
           information on contacting HP Customer Care.

Specific information for 49.4C02 errors

Description

This error has been associated with paper jams.


Action

      1.   Check the Event Log for evidence of 13.xx paper jams preceding the 49.4c02 error.

           NOTE: The Event Log can be either printed or viewed from the control panel of the printer. Go to the Diagnostics menu
           option and either Print the Event Log or Show Event Log to view it on the control panel display. If the printer is currently
           experiencing a paper jam condition then it will not be possible to print the Event Log until the jam is cleared.

      2.   Carefully check the entire paper path for any stuck media from a paper jam, make sure all the doors are shut properly.
      3.   Powercycle the printer (turn it off then back on).
      4.   If this message persists, contact an HP-authorized service or support provider. Click here to go to ?Handling persistent
           messages? above.

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 50.X

Description
A fuser error has occurred, power cycle the printer to continue.


Action

      1.   Turn the printer off and then back on again. Check to see if the message goes away.
      2.   If the printer is a 220-V printer and this message appears when the printer is turned on, make sure that the printer is not
           plugged into a 110-V outlet.
      3.   Remove the fuser and check it for any damage or jammed media.
      4.   Try turning off the printer for 10 minutes then turn it back on.
      5.   If this message persists, contact an HP-authorized service or support provider. Click here to go to ?Handling persistent
           messages? above.

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 51.X Printer error alternates with to continue cycle power

Description
A temporary printing error occurred.


Action

      1.   Turn the printer off, and then turn the printer on.
      2.   If this message persists, contact an HP-authorized service or support provider. Click here to go to ?Handling persistent
           messages? above.

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 52.X Printer error alternates with to continue cycle power

Description
A temporary printing error occurred.


Action

      1.   Turn the printer off, and then turn the printer on.
      2.   If this message persists, contact an HP-authorized service or support provider. Click here to go to ?Handling persistent
           messages? above.

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 53.10.05 printer error alternates with to continue cycle power

Description
A DIMM is installed in both the 168 pin DIMM slot (slot 4) and in the 100 pin DIMM slot (slot 5).


Action
This is an invalid configuration. DIMMS cannot be installed in both slots at the same time. Remove one of the DIMMS, or move one
of the DIMMS to a different slot.
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 53.XY.ZZ Printer error alternates with to continue cycle power

Description
A problem exists with the printer memory. The dual inline memory module (DIMM) that caused the error will not be used. The
following are the values of X, Y, and ZZ:
X= DIMM type
0 = ROM
1 = RAM
Y= Device location
1=DIMM slot 1
2=DIMM slot 2
3=DIMM slot 3
4=DIMM slot 4
ZZ= Error number
0=Unsupported memory
1=Unrecognized memory
2=Unsupported memory
3=Failed RAM test
4=Exceeded maximum RAM size
5=Invalid DIMM speed


Action

      1.   The specified DIMM might need to be reseated or replaced.
      2.   Turn the printer off, and then replace the DIMM that caused the error.
      3.   If this message persists, contact an HP-authorized service or support provider. Click here to go to ?Handling persistent
           messages? above.

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 54.XY.ZZ errors

Description
54.XY.ZZ errors are typically caused by the ITB (Intermediate Transfer Belt) cleaning blade not properly latched into position.


Action

      1.   Remove and reseat/relatch the ITB cleaning blade using these instructions.
      2.   Perform a Calibrate Now from the control panel as bad calibrations may have occurred while the cleaning blade was not
           functional. This menu option is located in the Print Quality menu on the control panel of the printer.
      3.   If this message persists, contact an HP-authorized service or support provider. Click here to go to ?Handling persistent
           messages? above.

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 55.XX Printer error alternates with to continue press

Description
A temporary printing error occurred.
Action


      1.   Press          (Select).
      2.   If the error does not clear, turn the printer off, and then turn the printer on.
      3.   If this message persists, contact an HP-authorized service or support provider. Click here to go to ?Handling persistent
           messages? above.

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 56.X Printer error alternates with to continue cycle power

Description
A temporary printing error occurred.


Action

      1.   Turn the printer off, and then turn the printer on.
      2.   If this message persists, contact an HP-authorized service or support provider. Click here to go to ?Handling persistent
           messages? above.

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 57.X Printer error

Description
A temporary printing error occurred.


Action

      1.   Turn the printer off, and then turn the printer on.
      2.   If this message persists, contact an HP-authorized service or support provider. Click here to go to ?Handling persistent
           messages? above.

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 58.X Printer error alternates with to continue cycle power

Description
A temporary printing error occurred.


Action

      1.   Turn the printer off, and then turn the printer on.
      2.   If the error persists then reseat (remove and reinstall the print cartridges and image drums.
      3.   If this message persists, contact an HP-authorized service or support provider. Click here to go to ?Handling persistent
           messages? above.

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 59.X0 Printer error alternates with to continue cycle power

Description
A temporary printing error occurred.


Action

      1.   Turn the printer off, and then turn the printer on.
      2.   If turning the printer off and on does not resolve the 59.00 or 59.A0 error, remove and reinstall the image transfer cleaner.
           See ?Replacing the image cleaning kit? in the user reference guide.
      3.   If this message persists, contact an HP-authorized service or support provider. Click here to go to ?Handling persistent
           messages? above.

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 59.XY Printer error alternates with to continue cycle power

Description
A temporary printing error occurred.
Action

      1.   Turn the printer off, and then turn the printer on.
      2.   Remove then check the fuser for any jammed media and or damaged drive gears.
      3.   If this message persists, contact an HP-authorized service or support provider. Click here to go to ?Handling persistent
           messages? above.

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 60.X Printer error

Description
The tray number specified by ?X? is lifting media to the top of the tray for proper feeding but an obstruction is preventing the tray
from lifting correctly.


Action

      1.   Check the indicated tray for any damaged or broken parts.
      2.   Check the paper path for any stuck or jammed media.
      3.   If this message persists, contact an HP-authorized service or support provider. Click here to go to ?Handling persistent
           messages? above.

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 64 Printer error alternates with to continue cycle power

Description
A scan buffer error occurred.


Action

      1.   Turn the printer off, and then turn the printer on.
      2.   If any third party devices or extra memory DIMMS have been installed, remove them and test the printer with a basic
           configuration. Add the devices back to the printer one a time and retest the printer,
      3.   If this message persists, contact an HP-authorized service or support provider. Click here to go to ?Handling persistent
           messages? above.

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 66.11.00, 66.12.11 output device failure (9500hdn models only)

Description
A temporary printing error occurred.


Action

      1.   Verify that the stapler cartridge in the output device is seated in the stapler unit properly. (See the paper jam locations in
           the printer section for further assistance).
      2.   If this message persists, contact an HP-authorized service or support provider. Click here to go to ?Handling persistent
           messages? above.

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 66.12.31 output device jam

Description
A temporary printing error occurred.


Action

      1.   Turn the printer off, and then turn the printer on. (See the paper jam locations in the printer section for further assistance).
      2.   If this message persists, contact an HP-authorized service or support provider. Click here to go to ?Handling persistent
           messages? above.

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 66.12.32 output device failure

Description
A temporary printing error occurred.


Action

      1.   Turn the printer off, and then turn the printer on. (See the paper jam locations in the printer section for further assistance).
      2.   If this message persists, contact an HP-authorized service or support provider. Click here to go to ?Handling persistent
           messages? above.

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 66.12.33, .34, .35, .36, .41, .51 output device failure

Description
A temporary printing error occurred.


Action

      1.   Turn the printer off, and then turn the printer on. (See the paper jam locations in the printer section for further assistance).
      2.   If this message persists, contact an HP-authorized service or support provider. Click here to go to ?Handling persistent
           messages? above.

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 68.X permanent storage error alternates with to continue press

Description
An error occurred in the printer nonvolatile memory (NVRAM), and one or more printer settings have been reset to their factory
default.
Printing can continue, but there might be some unexpected functions because an error occurred in permanent storage.


Action


      1.   Pressing         (Select) should clear the message.
      2.   If this message persists, contact an HP-authorized service or support provider. Click here to go to ?Handling persistent
           messages? above.



68.X Permanent storage full alternates with to continue press

Description

The printer nonvolatile random-access memory (NVRAM) is full. Some settings that were saved in the NVRAM might have been
reset to the factory defaults.
Printing can continue, but there might be some unexpected functions because an error occurred in permanent storage.

Action


      1.   Pressing           (Select) should clear the message.
      2.   If any third party devices or extra memory DIMMS have been installed, remove them and test the printer with a basic
           configuration. Add the devices back to the printer one a time and retest the printer,
      3.   If this message persists, contact an HP-authorized service or support provider. Click here to go to ?Handling persistent
           messages? above.

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68.X Permanent storage write fail

Description

The printer NVRAM is failing to write.
Printing can continue, but there might be some unexpected functions because an error occurred in permanent storage.

Action
      1.   Pressing           (Select) should clear the message.
      2.   If any third party devices or extra memory DIMMS have been installed, remove them and test the printer with a basic
           configuration. Add the devices back to the printer one a time and retest the printer,
      3.   If this message persists, contact an HP-authorized service or support provider. Click here to go to ?Handling persistent
           messages? above.

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 69.X Printer error

Description
A temporary printing error occurred.


Action

      1.   Turn the printer off, reseat the duplexer, and then turn the printer on.
      2.   Remove the duplexer and check that is seated properly in the printer. Also check for any stuck media in the duplexer.
      3.   If this message persists, contact an HP-authorized service or support provider. Click here to go to ?Handling persistent
           messages? above.

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 79.XXXX Printer error

Description
An unknown error has occurred.
NOTE: Most 79 errors are not caused by printer hardware and are communication, file or application related.


Action

      1.   Turn the printer off and then on.
      2.   Make sure that the software program can print other documents to narrow down the issue to a specific file.
      3.   Try printing from other software programs.
      4.   Make sure that the printer driver is the latest version off the web for the Color LaserJet 9500.
      5.   If nothing at all is printing out check the cabling, try the printer connected to a known good network drop.
      6.   Check all cabling and connections to verify they are plugged in properly.
      7.   If any third party devices such as memory DIMMS and EIO devices were installed then try removing them and testing the
           printer in a basic configuration the add them in one at a time and retest.
      8.   If this message persists, contact an HP-authorized service or support provider. Click here to go to ?Handling persistent
           messages? above.

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 8X.YYYY

Description
The EIO accessory card in slot X has encountered a critical error as specified by YYYY.


Action

      1.   Turn the printer off.
      2.   Remove the EIO accessory card. Reseat the card securely into the specified slot.
      3.   Remove and third party EIO cards and test the printer.
      4.   Turn the printer on.
      5.   If the message persists, the EIO accessory card might need to be replaced.

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 Jam-clearing locations
Figure 2 and Figure 3 illustrate locations where jams might occur.
Figure 2: Jam locations - front view of printer
1 - Upper left door

2 - Duplexer (inside the lower left door of the printer)

3 - Lower left door

4 - Front doors and print cartridge/image drum area

Figure 3: Jam locations - back view of printer




1 - Optional output device

2 - Left output bin
3 - Top output bin

4 - Upper right door

5 - Tray 1

6 - Lower right door

7 - Vertical transfer door (9500hdn models)

8 - Tray 4 (not available for the HP Color LaserJet 9500n)

9 - Tray 3

10 - Tray 2

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 Clearing media jams from the input-tray areas

Jam in tray 1
Follow these directions to clear jams in tray 1.

      1.     Remove all of the media that is loaded in tray 1.

             Figure 4: Media removed from tray




      2.     Pull the jammed media out of tray 1. Make sure that any pieces of torn media are removed.

             Figure 5: Jammed media pulled from tray




      3.     Open and close the upper right door to reset the printer.

             Figure 6: Upper right door opened and then closed to reset printer
      4.   Load media in tray 1.

           Figure 7: Media loaded into tray 1




      5.   Slide the paper guides to the appropriate size that is marked on the tray.

           Figure 8: Paper guides adjusted to appropriate size




           1 - Location of paper guides

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 Jam in tray 2 or tray 3
Follow these directions to clear jams in tray 2 or tray 3.

      1.   Open the tray until it stops. If the sound of media tearing occurs, stop and look for the jammed media. Make sure to check
           the upper right side of the cavity behind the tray. To minimize tearing, remove the jammed media by pulling it to the left.

           Figure 9: Tray opened
      2.   Remove any other jammed media from this area by pulling the media to the left. Make sure that all of the pieces of torn
           media are removed.
      3.   Open the upper right door.

           Figure 10: Upper right door opened




      4.   Remove any jammed media from this area. Make sure that all of the pieces of torn media are removed.

           Figure 11: Jammed media removed from tray area




      5.   Close the upper right door.
      6.   Close the tray.

           Figure 12: Tray closed




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 Jam in tray 4
Follow these directions to clear jams in tray 4.

      1.   Open tray 4. If there is a sound of media tearing, stop and look for the jammed media. Make sure to check the upper right
           side of the cavity behind the tray. To minimize tearing, remove the jammed media by pulling it to the left.

           Figure 13: Tray opened
      2.   Remove any jammed media from this area. Make sure that all of the pieces of torn media are removed.
      3.   Close tray 4.

           Figure 14: Tray closed




      4.   Open the vertical transfer door and check for jammed media in this area.

           Figure 15: Jammed media in vertical transfer door area




      5.   Close the vertical transfer door.
      6.   Open the lower right door and check for jammed media in this area.

           Figure 16: Jammed media in lower right door area




      7.   Close the lower right door.

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 Clearing media jams from the door areas
Jam inside the lower right door
Follow these directions to clear jams in the lower right door area.

     1.   Open the lower right door.

          Figure 17: Lower right door opened




     2.   Pull the jammed media up and out of the printer. Make sure that any pieces of torn media are removed.

          Figure 18: Jammed media in door area




     3.   Close the lower right door to reset the printer.


Jam inside the lower left door
Follow these directions to clear jams in lower left door area.

     1.   If an optional output device is installed, move it away from the printer. To do this, stand on the left side of the output
          device and pull the device straight out from the printer.

          Figure 19: Optional output device moved away from printer




     2.   Open the lower left door.

          Figure 20: Lower left door opened
     3.   Pull the jammed media up and out of the printer. Make sure that any pieces of torn media are removed.

          Figure 21: Jammed media removed from printer




     4.   Close the lower left door. If an optional output device is installed, push it back into place.

          Figure 22: Door closed and optional output device pushed back into place




          NOTE: Any time a jam occurs in the fuser area (including the lower left door area), the printer automatically sends a
          cleaning page through the paper path to remove loose toner. To cancel this operation, press Cancel Job.


Jam behind the upper right door
Follow these directions to clear jams behind the upper right door.

     1.   Remove all of the media that is loaded in tray 1.

          Figure 23: Media removed from tray
    2.   Open the upper right door.

         Figure 24: Door opened




    3.   If the jammed media is visible, pull it up and out of the printer. Make sure that any pieces of torn media are removed.

         Figure 25: Jammed media removed from door area




    4.   Close the upper right door.
    5.   Load media in tray 1.

         Figure 26: Media loaded into tray




    6.   Slide the paper guides to the appropriate size that is marked on the tray.

         Figure 27: Paper guides adjusted to appropriate size




Jam inside the upper right door or the front doors
Follow these directions to clear jams in the upper right door or in the front-door area.

     1.   Remove all of the media that is loaded in tray 1.

          Figure 28: Media removed from tray




     2.   Open the upper right door.

          Figure 29: Door opened




     3.   If the jammed media is visible, pull it up and out of the printer. Make sure that any pieces of torn media are removed, and
          then go to Step 9. If the jammed media is not visible, leave the upper right door open and go to Step 4.

          Figure 30: Jammed media removed from door area




     4.   Open the front doors.

          Figure 31: Front doors opened
5.   Lower the green lever.

     Figure 32: Green lever lowered




6.   Press down on the tab that has the white arrow.

     Figure 33: Location of tab with white arrow




7.   Hold the tab down and use the tongs (found in the inside pocket of the right front door) to reach into the printer and
     remove jammed media. Make sure that any pieces of torn media are removed.

     Figure 34: Jammed media removed from printer with tongs while tab held down




8.   Raise the green lever to its original position.

     Figure 35: Green lever raised to original position
      9.   Close all of the doors.

           Figure 36: Front doors closed




      10. Load media in tray 1.
      11. Slide the paper guides to the appropriate size that is marked on the tray.

           Figure 37: Paper guides adjusted to appropriate size




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 Clearing media jams from the duplexer
Follow these directions to clear jams in the duplexer.

      1.   If an optional output device is installed, move it away from the printer. To do this, stand on the left side of the output
           device and pull the device straight out from the printer.

           Figure 38: Optional output device moved away from printer




      2.   Open the lower left door.

           Figure 39: Lower left door opened
     WARNING: Avoid touching the fusing area above the duplexer. It may be hot.

3.   Remove the duplexer by pressing the green lever down and pulling the unit out until it stops.
4.   Lift the two green levers in the duplexer and remove any media that is underneath.

     Figure 40: Green levers lifted




5.   Remove the duplexer completely.
6.   Reach far into the duplexer area and remove any media found there.

     Figure 41: Media removed from inside the duplexer area




7.   Reinstall the duplexer by sliding it into the printer until it locks into place.

     Figure 42: Duplexer slid back into printer
      8.   Close the lower left door. If an optional output device is installed, push it back into place.

           Figure 43: Lower left door closed and optional output device pushed back into place




           NOTE: Any time a jam occurs in the fuser area (including the lower left door area), the printer automatically sends a
           cleaning page through the paper path to remove loose toner. To cancel this operation, press Cancel Job.

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 Clearing media jams from the output areas

Fuser jam in the lower left door
Follow these directions to clear jams in the lower left door (fuser area).

      1.   If an optional output device is installed, move it away from the printer. To do this, stand on the left side of the output
           device and pull the device straight out from the printer.

           Figure 44: Optional output device moved away from printer




      2.   Open the upper left door.

           Figure 45: Upper left door opened
3.   If the jammed media is visible, remove it from the printer. Then close the upper left door and continue printing. If the
     jammed media is not visible, go to Step 4.

     Figure 46: Jammed media removed from upper left door area




4.   Open the lower left door.

     Figure 47: Lower left door opened




     WARNING: Avoid touching the adjacent fusing area. It can be hot.

5.   If a duplexer is installed, press the green tab and slide it partially out of the printer. Remove any jammed or damaged
     media from this area by pulling the media out of the printer.

     Figure 48: Media removed from duplexer area
      6.   Lift the green tabs and remove any jammed or damaged media. Be sure to remove all of the pieces of torn media.

           Figure 49: Green levers lifted




      7.   Close the lower left door. If an optional output device is installed, push it back into place.

           Figure 50: Lower left door closed and optional output device pushed back into place




           NOTE: Any time a jam occurs in the fuser area (including the lower left door area), the printer automatically sends a
           cleaning page through the paper path to remove loose toner. To cancel this operation, press Cancel Job.

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 Jam in the top output bin
Follow these directions to clear jams in the top output bin.

      1.   If the jam extends into the output area, slowly and carefully pull the media out of the printer so that it does not tear. If the
           jammed media is not visible in the output area, go to Step 2.

           Figure 51: Jammed media removed from output area
2.   If an optional output device is installed, move it away from the printer. To do this, stand on the left side of the output
     device and pull the device out from the printer.

     Figure 52: Optional output device moved away from printer




3.   Open the upper left door.

     Figure 53: Upper left door opened




4.
5.   If the jammed media is visible, remove it by slowly and carefully pulling up or down, and then go to Step 7. If the jammed
     media is not visible, go to Step 5.

     Figure 54: Jammed media removed from upper left door area
      6.   Open the lower left door, and remove any jammed media from this area.

           Figure 55: Jammed media removed from lower left door area




      7.   Close all of the open doors. If an optional output device is installed, push it back into place.

           Figure 56: Doors closed and optional output device pushed back into place




           NOTE: Any time a jam occurs in the fuser area (including the lower left door area), the printer automatically sends a
           cleaning page through the paper path to remove loose toner. To cancel this operation, press Cancel Job.

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 Jam in the stacker or stapler/stacker
Follow these directions to clear jams in the stacker or stapler/stacker.

      1.   If the jam extends into the output bins, slowly and carefully pull the media straight out of the device so that it does not
           tear.

           Figure 57: Jammed media pulled out of the output bins
2.   To move the output device away from the printer stand on the left side of the output device and pull the device straight
     out.

     Figure 58: Output device moved away from printer




3.   On the stacker, lift the wire on bin 2 of the device, and carefully pull out any media from this area. If there is a
     stapler/stacker, carefully pull out any media that might be protruding from the accumulator area.

     Figure 59: Jammed media removed from bin and accumulator areas




     NOTE: Only the stacker has the wire on bin 2. Make sure that all of the sheets of media have been removed from the
     paper path; more than one sheet of media might be jammed in the paper path.

4.   Locate the green handle in the flipper area and lift the handle.

     Figure 60: Green handle in the flipper area lifted up
      5.   Carefully pull out any media from the flipper area.

           Figure 61: Flipper area




           WARNING: Avoid touching the flipper area. It can be hot.

      6.   Locate the green handle in the paper-path module, and then pull down on the handle.

           Figure 62: Green handle in paper-path module pulled down




      7.   Carefully pull out any media from the paper-path module. Close all of the open doors. Push the output device back into
           place.

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 Jam in the multifunction finisher
Follow these directions to clear jams in the multifunction finisher.

      1.   Open the finisher cover.

           Figure 63: Finisher cover opened
2.   Slowly and carefully pull the jammed media straight out of the finisher so that it does not tear.

     Figure 64: Jammed media removed from finisher




3.   Close the finisher cover.

     Figure 65: Finisher cover closed




4.   Move the optional output device away from the printer. To do this, stand on the left side of the output device and pull the
     device out from the printer.

     Figure 66: Optional output device moved away from printer
5.   Carefully remove any media from the printer output area.

     Figure 67: Media removed from printer output area




6.   Carefully remove any media from the finisher input area.

     Figure 68: Media removed from finisher input area




7.   Open the stapler-unit door.

     Figure 69: Stapler-unit door opened
      8.   To clear a booklet jam, turn the bottom green knob clockwise to remove the booklet.

           Figure 70: Bottom green knob turned clockwise




      9.   Close the stapler-unit door.

           Figure 71: Stapler-unit door closed




      10. Reattach the finisher.

           Figure 72: Finisher reattached to printer




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 Clearing staple and stapler head jams

Staple jam in the optional stapler/stacker
NOTE: The message "JAM INSIDE STAPLER" appears on the control panel.
Follow these directions to clear staple jams in the optional stapler/stacker.

      1.   Move the stapler/stacker away from the printer.
     Figure 73: Stapler/stacker moved away from printer




2.   Open the stapler-unit door.

     Figure 74: Stapler-unit door opened




3.   Pull the cartridge out.

     Figure 75: Stapler cartridge pulled out




4.   Pull up on the lever labeled with a green dot.

     Figure 76: Lever with green dot pulled up
5.   Remove the damaged staple.

     Figure 77: Damaged staple removed and discarded




6.   Press down on the lever labeled with a green dot.

     Figure 78: Lever with green dot pressed down




7.   Reinstall the staple cartridge.

     Figure 79: Staple cartridge reinstalled
      8.   Close the stapler-unit door.

           Figure 80: Stapler-unit door closed




      9.   Reattach the stapler/stacker to the printer.

           Figure 81: Stapler/stacker reattached to printer




           NOTE: Because the stapler needs to reload after clearing a staple jam, the first few documents (no more than five) might
           not be stapled. If a print job is sent and the stapler is jammed or is out of staples, the job will still print as long as the path
           to the output bin is not blocked.

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 Staple jam in the multifunction finisher
Follow these directions to clear staple jams in the multifunction finisher.

      1.   Open the stapler-unit door.

           Figure 82: Stapler-unit door opened
2.   Slide the stapler unit away from the printer.

     Figure 83: Stapler unit moved away from printer




3.   Turn the large green knob until the blue dot appears (this indicates that the stapler is fully open).

     Figure 84: Large green knob turned until blue dot appears




     1 - Location of blue dot

4.   Turn the small green knob at the top of the stapler unit counterclockwise until the staple cartridge moves to the left of the
     stapler unit.

     Figure 85: Green knob at the top of the stapler unit turned counterclockwise
     CAUTION: The blue dot must appear in the window of the stapler unit before the staple cartridge is removed.
     Trying to remove the staple cartridge before the blue dot appears in the window could damage the device.

5.   Remove the staple cartridge.

     Figure 86: Staple cartridge removed




6.   Pull up on the lever labeled with a green dot.

     Figure 87: Lever labeled with green dot pulled up




7.   Remove the damaged staple.

     Figure 88: Damaged staple removed and discarded
8.   Press down on the lever labeled with a green dot.

     Figure 89: Lever with green dot pressed down




9.   Reinstall the staple cartridge.

     Figure 90: Staple cartridge reinstalled




10. Slide the stapler unit into the finisher.

     Figure 91: Stapler unit slid into finisher
     11. Close the stapler-unit door.

          Figure 92: Stapler-unit door closed




Jam in the upper half of the stapler head (multifunction finisher)
Follow these directions to clear staple jams in the upper half of the stapler head of the multifunction finisher.

     1.   Open the stapler-unit door.

          Figure 93: Stapler-unit door opened




     2.   Slide the stapler unit away from the printer.

          Figure 94: Stapler unit moved away from printer
3.   Turn the large green knob until the blue dot appears (this indicates that the stapler is fully open).

     Figure 95: Large green knob turned until blue dot appears




4.   Turn the small green knob at the top of the stapler unit counterclockwise until the staple cartridge moves to the left of the
     stapler unit.

     Figure 96: Green knob at the top of the stapler unit turned counterclockwise




     CAUTION: The blue dot must appear in the window of the stapler unit before remove the staple cartridge is
     removed. Trying to remove the staple cartridge before the blue dot appears in the window could damage the
     device.

5.   Locate the damaged staple at the back of the stapler head, and remove the staple.

     Figure 97: Damaged staple removed from back of stapler head
      6.   Slide the stapler unit into the finisher.

           Figure 98: Stapler unit slid into finisher




      7.   Close the stapler-unit door.

           Figure 99: Stapler-unit door closed




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 Solving repeated media jams
This section contains suggestions for solving repeated media jams. If jams continue to persist, click here to go to the HP support
Web site at
http://h20000.www2.hp.com/bizsupport/TechSupport/Home.jsp?locale=en_US&prodTypeId=18972&prodSeriesId=85318&submit.y=
8&submit.x=6&cc=us .


          Check to see that media is correctly loaded in the trays and that all of the width guides are correctly set. For reference,
           see the chapter on selecting and using media in the user reference guide.
          Make sure that the paper tray is set for the size of media that is installed and that the tray is not overloaded with media.
          Try turning over the stack of media in the tray. If using prepunched or letterhead media, try printing from tray 1.
          Do not use torn, worn, or irregular media, or previously printed media. For recommended media and other media for the
           printer, see the chapter on selecting and using media in the user reference guide.
          Check the media specifications. If the media is outside of the recommended specifications, problems can occur. For
           reference, see the chapter on selecting and using media in the user reference guide.
          Check that all of the damaged or jammed media is removed from printer.
          Repeated jams that occur when print media travels between the printer and the output device might mean that the printer
           and device are set up on an uneven floor. Use the blue levelers above the wheels of the output device to level the output
           device. See the output device installation guide for more information.

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 How to remove and reseat/relatch the ITB cleaning blade
To remove and reseat/relatch the ITB cleaner perform the following:

      1.   Open the front doors.

           Figure 100: Open the front doors




      2.   Grasp the clear top of the toner collection bottle and pull the bottle toward you, up, and out of the holder.

           NOTE: If toner gets on your clothes or hands, wash them with cold water. Do not use hot water; it will permanently set
           toner into clothing.

           Figure 101: remove the toner collection bottle




      3.   Rotate the blue transfer cleaner handle to the left and then down.

           Figure 102: Rotate the blue transfer cleaner handle
4.   Use the blue handle to pull the cleaner partially out of the printer.

     Figure 103: Pull the cleaner partially out of the printer




5.   Align the guide on the top of the cleaner with the notch in the printer. Make sure that the green lever is in the up position.
     Firmly insert the cleaner into the printer until it clicks to a stop.

     Figure 104: Insert the cleaner




6.   Rotate the blue cleaner handle up and firmly push it to the right until it snaps into place.

     NOTE: If the handle does not snap into place, make sure that the transfer cleaner is pushed all the way in.

     Figure 105: Rotate the blue cleaner handle up
      7.   Slide the toner collection bottle down and snap it into place against the printer.

           NOTE: If the bottle does not snap into place, make sure that the blue transfer cleaner handle and the green lever are in
           the up position.

           Figure 106: Insert the toner collection bottle




      8.   Close the front doors.

           Figure 107: Close the front doors




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 HP Customer Care
Click here to go online to HP Customer Care.


Call HP for telephone support
We offer telephone support for most Hewlett-Packard products. Depending on the product's warranty, a fee might be charged.
Three sources of information are readily available to help you find an HP Support Services phone number:


          The Web: Click here to go to HP Customer Care online Support Guide.
          The User's Guide that came with your HP product.
          An authorized HP Service or Support Provider: Click here to go to HP's online Service and Support Locator .

Before calling, please do the following:

      1.   Review the following troubleshooting suggestions:
                o Read the relevant driver documentation supplied with this printer (for users sending PostScript files or those
                     using Windows).
                o If there are any third-party software drivers and or RIPs installed, refer to their user documentation.
                o If the problem appears to be related to the software application, first contact the software vendor. HP does not
                     provide technical support for third party software applications.
      2.   Designjet printers - If there are still difficulties, refer to the HP Support Services booklet shipped with this printer. This
           document contains a comprehensive list of various support services available to help solve printer problems.
      3.   Before calling one of the Hewlett-Packard offices, please have the following information available to help them quickly
           answer questions:
                o The printer product number and the serial number, found on the label at the back of the printer.
                o The type of computer connected to the printer.
                o Any special equipment or software (for example, spoolers, networks, switch-boxes, modems, or special
                     software drivers).
                o The cable being used (by part number) and where it was purchased.
                o The type of interface used on the printer (parallel or network).
                o The name of the software in use, and its version number.

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