MARIANA TAN CHOON NEO
Blk 279 Yishun Street 22                                                   Mobile Phone: +65 8125 7109
#04-334                                                                        Résidence:+65 6728 6765
Singapore 760279                                                        E-mail:

                                            CURRICULUM VITAE
                          Gender            : Female
                          Citizenship       : Singaporean
                          Others            : Carte de Sejour (Stay & Work permit in
                          Date of Birth     : 14 January 1962
                          Race              : Chinese
                          Marital Status    : Divorced

                  To contribute to the growth and profitability of a dynamic and forward-thinking
                  organization utilizing my years of experience in the hospitality industry.

                          English - Fluent in conversation, reading and writing
                          Mandarin – conversational level; basic reading and writing
                          French - Fluent in conversation; basic reading and writing
                          Bahasa Melayu / Indonesian - Conversational level
                          Chinese dialects (Cantonese and Hokkien) - Conversational level

                  Club Med Albion, Mauritius Island
                  Hotel Service Manager / Executive Assistant Manager - Operations, (01 May 2007
                  onwards) Part of the pre-opening team. 4 trident Sun Resort with 266 rooms (64
                  Deluxes + 30 Suites), scheduled soft opening late July 2007 – early August

                  Club Med Ria Bintan, Indonesia
                  Hotel Service Manager / Executive Assistant Manager - Operations, (01 April 2005 – 30
                  April 2007)

                  Hotel 1929 Pte Ltd / New Majestic Hotel Pte Ltd
                  General Manager, Hotel 1929, Singapore (01 Aug 02 – 31 Jan 05) / Majestic Hotel,
                  Singapore (10 Dec 03 – 31 Jan 05)
                  American International Assurance
                  Telemarketing Sales Manager (01 Mar 01 – 31 Jul 02)

                  Hotel Equatorial Yangon, Yangon, Myanmar
                  Front Office Manager (01 Mar 97 – 31 Aug 97)
                  Director of Sales (01 Sep 97 - 31 Dec 00)

                  Hotel Mascotte, Aix en Provence, France
               Restaurant Manager (1993 – 1994)
               Singapore Hotel and Tourism Education Centre (SHATEC), Singapore
               Food and Beverage Training Officer (1987 – 1989)

               Meritus Singapore (previously Mandarin Hotel)
               Assistant Manager, Front Office (1984 – 1984)

               Raffles Hotel, Singapore
               Guest Relations Officer (1982 – 1983)

               Hotel Service Manager / / Executive Assistant Manager, Club Med Albion

               Part of the pre-opening team in Hotel Operations Sector.

               Hotel Service Manager / / Executive Assistant Manager, Club Med Ria Bintan


               Operations Management

                      Reporting directly to the Resorts’ General Manager. I am responsible for the
                       management and effective operations of Food & Beverage and Rooms
                      Work in tandem with the Finance, Human Resources and Maintenance
                       Departments for the overall functions of the resorts.
                      Manager of operational projects and programs

               Financial Management

                      Manage all budgetary objectives to ensure profitability of the resort
                      Oversees the preparation and analysis of monthly financial reports
                      Jointly responsible for Purchasing, Supplier Management and contract

               Human Resource Management

                      Team builder, Coach and Facilitator
                      Actively involved in Labour relations with the Human Resource Department.
                      Work closely with HR on Service Quality and Productivity
                      Oversees with HR on all aspects of Hygiene and Security issues of employees

               GM, Hotel 1929 / Majestic Hotel


                      Developed action plans, budgets, and timetables
                      Finalized contracts and maintenance agreements with all vendors– from
                       broadband to uniforms
                      Provided specifications and acquired hotel computer system and software
                      Implement fiscal procedures, accounting control procedures, budgets, and
                       revenue forecasts
                      Hired and trained staff and oversaw the training function for each department
                       and staff
                      Developed a structured on-the job training framework for systematic transfer of
                       skills and establishment of consistent standards throughout the hotel
                      Strategised and successfully implemented the hotel’s direction linked to the
                       corporate business plan and development
                      Established written systems and procedures for all hotel operations i.e. various
                       sections within the Front Office and Housekeeping departments.
                      Initiated sales and marketing programmes, packages and promotions, targeted
                       key accounts and contract wholesale travel agents.
                      Organised pre-opening and grand opening activities, invitees’ list, rooms
                       assignment for VIPs, appropriate signages etc.
                      Developed long-range planning, daily briefings, problem solving, all matters
                       relating to profitably delivering a superlative hotel experience for guests

Professional   Director of Sales, Hotel Equatorial Yangon, Myanmar
                      Responsible for all sales and marketing activities to ensure efficient, consistent
                       revenue generation

                      Conduct daily operational matters - briefings & debriefings, problem solving

                      Training new sales personnel - corporate identity & history of EQ group,
                       orientation of hotel and product knowledge and Implement strict enforcement
                       on sales account management

                      Working with reservations personnel to ensure that requests, bookings etc. are
                       in order

                      Writing month end reports for submission to Head Office

                      Preparation of Marketing plan and Revenue Forecast

                      Participation in significant tradeshows to create awareness of destination and
                       hotel identity,

                      Carry out regular sales visits to local agents, embassies, NGOs to solicit further
                       business, for both rooms & banquet

                      Established packages / promotions (hotel initiated / with local agents)

               Front Office Manager, Hotel Equatorial Yangon, Myanmar

                      Front office software system – FIDELIO (Version 6)

                      Set up of front office department, interviewing front office candidates, set up
                       training programme, manning guide, admin & operational forms, checklist of
                       front office system and operation prior to hand over from main contractors etc.

                      Conducted training for new front office personnel - receptionists, telephone
                       operators, concierge, reservations, cashiering, corporate identity & history of
                       EQ group, orientation of hotel and product knowledge

                      Planning for pre - opening of hotel - invitees' list, rooms assignment, transfer
                       arrangements etc.

                      Conduct daily operational matters - briefings & debriefings, problem solving

                      Ensuring the smooth running of the front office operations and other related

Professional   Hotel Mascotte, Aix en Provence, France
                      In charged of: Room Service, Breakfast & Banquet

                      Complete and ensure that daily operations run smoothly

                      Prepared staff schedule, planning and training

                      Ensure that Breakfast food orders are correctly sent to guests’ rooms

                      Conduct negotiations with new food suppliers and maintained the quality of
                       product received

                      Development of new ideas for implementing "theme breakfast"

                      Technical organization (300sqm of meeting room) for banquet events such as
                       seminars, exhibitions, auctions and celebrations of special occasions
Education        16 September 1984 – 20 October 1987
                 Singapore Hotel Association Training and Educational Centre
                 Higher Diploma in Hotel Management

                 January 1979 – December 1982
                 HOTEL AND CATERING TRAINING SCHOOL (Vocational & Industrial Training
                 Board, Singapore)
                 1. 1980~1982 National Trade Certificate II in Hotel Accommodation - Front Office
                 Related Studies
                 2. 1979~1980 National Trade Certificate III in Hotel Accommodation - Front Office
                 Related Studies

and Computer         Certificate of Attendance for FIDELIO Training V7.13
Skills           Computer
                     Microsoft Word
                     Microsoft Excel
                     Microsoft Powerpoint
                     Micros Systems Fidelio Front Office V6 and 7.13

References            Ms Ann Ang
                         Director of Training
                         Singapore Hotel Association
                         21 Bukit Batok St 22
                         Singapore 659589
                         Tel: 64153588

                      Mr Morrison Polkinghorne & Mr Robert Carmack
                         Editors, The Globetrotting Gourmet®

                      Ms Jacqueline Cheong
                         School mate, Singapore
                         Mobile: 90292476
                         Email: Jacqueline Cheong <>

To top