RENAULT TRUCKS TODAY AND TOMORROW CORPORATE COMMUNICATIONS DEPARTMENT JUNE 2010 www.renault-trucks.com RENAULT TRUCKS Active in more than 100 countries with a workforce of 14,000 and 1,600 sales and service outlets, as part of the Volvo Group, Renault Trucks is a key player in the truck building industry. A designer, manufacturer and distributor of commercial vehicles, Renault Trucks offers the market's most comprehensive range of vehicles (from 2.7 to 60 t) and services, and those which are best adapted to its customers' activities: delivery, distribution, construction, long haul, special-purpose and military applications. Renault Trucks sold 35,601 vehicles in 2009. Renault Trucks supports and defends truck operators, providing them with efficient working tools their drivers can be proud of, because road transport is a worthy activity and modern society needs trucks in order to function. Renault Trucks stands apart for the commitment, customer intimacy and honesty it shows in everything it undertakes. RENAULT TRUCKS CORPORATE COMMUNICATIONS PAGE 2/44 TODAY AND TOMORROW DEPARTMENT JUNE 2010 CONTENTS Renault Trucks A pioneering past and the might of a world-class Group p. 4 Renault Trucks Deliver p. 6 A dynamic human resources policy p. 7 The strength of diversity p.11 Close to professionals An extensive range p. 13 A comprehensive service offering p. 16 Renault Trucks Defense p. 19 Quality p. 21 Renault Trucks design: an expression of style p. 24 Committed to its customers and the good of society The environment: sustainable commitments p. 26 Defending sustainable goods transport in urban environments p. 31 Road safety: an absolute priority p. 34 Renault Trucks - a signatory of the UN Global Compact p. 37 A committed player Renault Trucks' adventurous spirit p. 38 Renault Trucks on the racetrack p. 39 Renault Trucks, a partner p. 41 RENAULT TRUCKS CORPORATE COMMUNICATIONS PAGE 3/44 TODAY AND TOMORROW DEPARTMENT JUNE 2010 RENAULT TRUCKS A pioneering past and the might of a world-class Group Joining the Volvo Group in 2001 marked a major turning point in Renault Trucks' history. Renault Trucks, inheriting and symbolising more than a century of French manufacturing expertise (Berliet, Renault and Saviem), has gone on to assert its excellence within the Swedish Group. Numbered among world leaders in each one of its speciality fields: trucks, coaches and buses, marine engines and industrial applications, worksite equipment and aeronautical components, the Volvo Group had total confidence in Renault Trucks, which has since fully asserted its strategic importance in the Group's new makeup. Renault Trucks is now the second largest company within the Volvo Group, for which truck manufacturing accounted for 63 % of its turnover in 2009. This is based on the development of four international market benchmark brands: Renault Trucks, Volvo Trucks, Mack Trucks and UD Trucks. Volvo Renault Mack UD Trucks Buses Construction Volvo Penta Volvo Aero Financial Trucks Trucks Trucks Equipment Services Volvo 3P Volvo Powertrain Volvo Parts Volvo Logistics Volvo Technology Volvo Information Technology Volvo Group Real Estate – Volvo Business Services Each brand in the group (Business Area) benefits from synergies generated by collaboration with Group- wide organisations (Business Units) which pool major resources (engines and mechanical units, research and development, purchasing, Information Systems, spare parts logistics, etc.). These shared assets provide the basis on which each identity and its protection are established, as well as the products' originality and the brands' commercial independence. RENAULT TRUCKS CORPORATE COMMUNICATIONS PAGE 4/44 TODAY AND TOMORROW DEPARTMENT JUNE 2010 Active in more than 100 countries Renault Trucks vehicle design and assembly, as well as the production of most of the parts, take place in France. For certain foreign destinations, the company works with local partners who assemble vehicles dispatched as sets of parts (CKD: Completely Knocked Down). For its part, the distribution and service network handles the sale, aftersales service and supply of spare parts directly to its customers. Sales subsidiaries, importers and representative offices are constantly applying their combined skills to give Renault Trucks an active and growing presence on its various international markets. With its own pioneering past and the investing power of a world-leading Group behind it, Renault Trucks now offers the broadest and most diversified range of vehicles and services on the market. ACTIVE IN MORE THAN 1,600 100 C O U N T R I E S SALES AND SERVICE O U T L E T S A WORKFORCE OF 4 MANUFACTURING S I T E S I N E U R O P E 14,000 8 ASSEMBLY P L A N T S WORLDWIDE W O R L D W I D E RENAULT TRUCKS CORPORATE COMMUNICATIONS PAGE 5/44 TODAY AND TOMORROW DEPARTMENT JUNE 2010 Renault Trucks Deliver The Renault Trucks workforce is committed to satisfying the demands of road hauliers. The company, always attentive to customer needs, has set itself the goal of continuing to seek quality transport solutions by offering products and services that deliver reliability, cost-effectiveness, comfort and performance. By constantly developing its powerful values such as commitment, customer intimacy and honesty, Renault Trucks aims to meet its objectives and consolidate its development on world markets. Driven by its conviction that the world cannot function without trucks and that our modern society depends on them for its existence, Renault Trucks provides solid support to truck operators, constantly striving to give the road haulage industry, its customers and their drivers a new sense of pride. Everything Renault Trucks undertakes is characterised by three key values: Commitment: the company has set itself the mission of supplying truck operators with the most efficient working tools which also have the lowest possible impact on the environment. Similarly, it supports them in the vital contribution they make towards ensuring that our modern economies operate smoothly. Playing a vital role in some parts of the world, trucks do much more than just supply goods - they also contribute to carrying out a huge range of functions (assistance, safety, health, facilitating cultural events, etc.). Honesty: as a responsible player in its field, Renault Trucks is fully aware of what society and national economies need and reflects the true facts. An expert on questions of transport and mobility, Renault Trucks dares to state and reassert the important role played by road transport. Customer intimacy: Renault Trucks develops and maintains close links with its customers and its drivers, allowing it to fully understand their wants and needs, provide them with greater satisfaction and support them at key moments. RENAULT TRUCKS CORPORATE COMMUNICATIONS PAGE 6/44 TODAY AND TOMORROW DEPARTMENT JUNE 2010 A dynamic human resources policy Renault Trucks constantly strives to create and improve the conditions which make it an employer of choice able to develop and retain the best talent. Cooperation, teamwork and active dialogue As a general principle, Renault Trucks makes cooperation and working in project mode the foundation of its operations. There are many opportunities for "interdepartmental" cooperation. At production sites, organising work into Basic Work Units (BWUs), makes it possible to develop operators' sense of responsibility and multiple skill versatility. Renault Trucks establishes and maintains an active and open approach to dialogue. As part of an annual survey, the company gives all staff members an opportunity to express their opinions on the way the company works, the management and their working environment. The results are used as a means of understanding and improving labour relations as well as enhancing team efficiency. Management and staff also benefit from the Personal Business Plan (PBP), a process of dialogue and communication with their immediate superiors. This involves a series of annual meetings enabling them to set jointly agreed objectives, obtain help and follow-up in reaching them, identify and satisfy personal development needs to RENAULT TRUCKS CORPORATE COMMUNICATIONS PAGE 7/44 TODAY AND TOMORROW DEPARTMENT JUNE 2010 succeed in the short term, but also achieve longer term advancement goals. Managers have original and practical communication tools at their disposal which allow them to act efficiently. Preserving jobs 2009 stood out by being a year during which activity in the road haulage sector fell sharply. In this context, the company's primary aim was to save jobs. Short time working was introduced, the equivalent of 2,000 people working full-time for one whole year, a measure which affected 80% of the workforce. WORKFORCE 31-12-2009 PRODUCTION SITES 6407 BLAINVILLE 2 538 LYON 1650 BOURG EN BRESSE 1 867 LIMOGES 287 GARCHIZY 65 TERTIARY SITES 3895 (Of which 1 323 R&D) LYON 3731 SATORY 164 SUBSIDIARIES 3 397 CONSOLIDATED SUBSIDIARIES 3 327 NON CONSOLIDATED AND FOREIGN OFFICES 70 TOTAL 13 699 OF WHICH - RENAULT TRUCKS 9 860 - BUSINESS UNITS 3 839 Developing skills, attracting talent and rewarding experience The "Parcours & Compétences" initiative (Career Paths & Skills) developed by Renault Trucks is designed to provide managers and staff with the information and resources necessary to manage career paths. Essentially, these include identifying key skills required by the company, as well as detecting future needs in terms of activities and abilities. In particular, the ability to access 200 generic job descriptions via intranet, gives managers and staff the possibility of assessing performance levels and facilitate mobility. This ongoing dialogue makes it possible to orientate the efforts made in training to assist staff members throughout their careers. Renault Trucks dedicated 3.60% of its payroll to training in 2009. This enabled RENAULT TRUCKS CORPORATE COMMUNICATIONS PAGE 8/44 TODAY AND TOMORROW DEPARTMENT JUNE 2010 80% of the company staff to follow one or several training programmes during the year. This investment in developing skills was maintained despite the challenging economic climate. In terms of recruitment, Renault Trucks seeks staff with a wide range of talents who can be given the assurance of advancing in a rapidly expanding international group offering a rewarding multicultural experience. A "campus manager" builds close ties with the world of education, spreading information about Renault Trucks and making it possible for young people to spend time in the company (work experience, Volunteers for International Experience, etc.) with the potential to become future recruits. It also makes sure that the interns are welcomed and followed up as new recruits under the most favourable conditions. Achieving an ongoing, realistic social dialogue Together with the management, social partners need to be able to adapt to the challenges of internationalisation, rapidly developing techniques and staff advancement now facing the company. Renault Trucks felt it was essential to place new means at their disposal to encourage development and lay the foundations for a new labour relationship. This was the spirit behind the signature of a Social Dialogue Agreement with all union representatives in the company on 2 March 2006, replacing the unionisation rights agreement of 20 May 1983. It offers the possibility of using union-dedicated IT resources to organise debates or consultations, gain access to specific training as well of measures designed to help staff members take on union responsibilities. RENAULT TRUCKS CORPORATE COMMUNICATIONS PAGE 9/44 TODAY AND TOMORROW DEPARTMENT JUNE 2010 The signing of the salary agreements in 2006, 2007 and 2008 by all unions representing the workforce reflects the maturity of the social relations within the company. In 2009, social dialogue was formalised by the signing of agreements aiming to preserve jobs and skills within the company. Safety and well-being in the workplace Renault Trucks is continually making efforts to improve working conditions, particularly in the field of health and safety. This has resulted in every site drawing up a workstation layout plan. In particular, since 2001, the Renault Trucks plant at Blainville-sur-Orne has a workstation layout plan and an internal reclassification scheme (PARI) which aims to find material or organisational solutions allowing staff members with medical restrictions to continue working under favourable conditions. The plan also aims to reduce the discomfort of certain work positions, thereby reducing the risk of work-related disorders. Reducing the risks of musculoskeletal disorders is also one of the company's priorities and among the localised preventive measures it is implementing. Renault Trucks is also aiming to devote the same energy to ensuring the well-being of its staff in the workplace. This determination is illustrated by the opening of company crèches and plans for installing sports equipment or concierge services. Preventing stress is also one of the company's major priorities. After setting up a stress observatory in 2008, Renault Trucks is pursuing this commitment by organising a manager training programme on stress prevention. RENAULT TRUCKS CORPORATE COMMUNICATIONS PAGE 10/44 TODAY AND TOMORROW DEPARTMENT JUNE 2010 The strength of diversity Renault Trucks sees the diversity of its staff as a valuable aspect of its potential for growth. The company is fully aware that this is both a societal challenge and a key factor contributing towards the achievement of internal cohesion and performance. Renault Trucks has opted for a recruitment policy that favours incorporating profiles from a wide variety of backgrounds, and is constantly striving to give all members of staff equal opportunities in terms of employment and prospects for advancement according to their skills and abilities, irrespective of any other characteristics. Renault Trucks therefore applies its employment policy, focused on diversity, along four major lines: gender (man/woman), age, origins and nationalities, and disabilities. Equality between men and women By the nature of its activity, Renault Trucks has always traditionally had a predominantly male workforce. However, in 2009, women accounted for 19.2% of the workforce (close to the 20% target set for 2010), with 26% of women occupying managerial positions. Their share is continuing to grow steadily. The number of women recruited has doubled in 10 years. Depending on category, up to 35% of Renault Trucks' annual staff intake are women. Generally speaking, no differentiation is made between men and women in terms of training opportunities, career prospects or remuneration. Recognizing disabilities In 2009, Renault Trucks also signed a 6th agreement concerning disabilities with all staff unions, reflecting the quality of the relationship during the 17 years both parties have been working together on this issue. To date, 9% of the Renault Trucks' workforce consists of people with disabilities. The company is implementing a range of measures designed to simplify their working life: financial and administrative assistance, workstation adaptation at the various sites, training, accessibility to premises and preparation for educational programmes. Because the way disabilities are considered must undergo further change both within the company and in society as a whole, Renault Trucks is continuing its efforts designed to incorporate people with a handicap into the workforce as well as possible. This has led to encouraging results being achieved in terms of recruitment, particularly in the services sector. RENAULT TRUCKS CORPORATE COMMUNICATIONS PAGE 11/44 TODAY AND TOMORROW DEPARTMENT JUNE 2010 Rich, multicultural diversity 60 nationalities are represented among the workforce at Renault Trucks. This rich and varied human potential, a source of creativity, is a fertile breeding ground for innovation, an essential key to the company's growth. Renault Trucks is constantly seeking out the best talents and skills from "here, there and everywhere". RENAULT TRUCKS CORPORATE COMMUNICATIONS PAGE 12/44 TODAY AND TOMORROW DEPARTMENT JUNE 2010 CLOSE TO PROFESSIONALS Renault Trucks offers professionals vehicles designed to meet their specific demands, whether they are used for deliveries, distribution, long-distance haulage, construction, services, the environment, retail activities or by sole traders. An extensive range Delivery Range Renault Trafic Renault Master Renault Maxity GVW: 2.7 -2.9 t GVW: 2.8 -3.3 – 3.5 t GVW: 2.8 – 3.2 – 3.5 – 4.5 t Power ratings: 90, 115 and 150 hp Power ratings: 100, 120, 150 hp Power ratings: 110, 130, 150 hp With the Renault Trafic, Renault Master and Renault Maxity, Renault Trucks offers delivery specialists (retail, sole trader, farming or building trades activities) a range of ideal vehicles for use in many different circumstances with GVWs of 2.7 to 4.5 tonnes. Available in the Renault Trucks network since June 2009, the Trafic is a multipurpose LCV (2.7 to 2.9 t) positioned as the entry level vehicle for the Delivery range. The new Master, launched in April 2010, is now the acknowledged benchmark LCV with its record payload (1,684 kg) and very low loading sill (537 mm). Maxity is a compact, highly reliable vehicle offering outstanding manoeuvrability and an excellent payload (1,820 kg). RENAULT TRUCKS CORPORATE COMMUNICATIONS PAGE 13/44 TODAY AND TOMORROW DEPARTMENT JUNE 2010 Distribution Range Renault Midlum Renault Premium Distribution GVW: 7.5 - 8.5 - 9 - 10 - 12 - 13 - 14 - 15 - 16 - 18 t GVW: 16 - 18/19 – 26 t Power ratings: 180, 220, 270, 300 hp Power ratings: 270, 310, 340, 380, 430, 460 hp The Distribution range consists of Renault Midlum (rigids from 7.5 to 18 t) and Renault Premium Distribution (rigids and tractors from 16 to 26 t) which complement each other to cover the wide range of needs encountered in this sector. The vehicles are fitted with Euro V and EEV engines offering power ratings from 180 to 460 hp. With this range, Renault Trucks is well-placed to provide a specialist's solution to distribution professionals’ specific requirements, covering such fields as the environment (household and industrial waste collection, cleaning and sanitary services), fire-fighting and emergency services, vehicle transport, parcels services and controlled temperature transport. Construction range Renault Premium Lander Renault Kerax GVW: 18/19 – 26 -32 t GVW: 18/19 – 26 - 32 t – 35 t – 42 t Power ratings: 270, 310, 340, 380, 430, 460 hp Power ratings: 380, 430, 460, 480, 520 hp Renault Trucks offers two vehicles designed for construction applications, the Renault Premium Lander and the Renault Kerax which complement each other. The first of these is designed for site supply where versatility and payload are of prime importance, while the second is particularly suited to public works, quarries and challenging construction sites calling for robustness and pulling power. Powered by Euro V or EEV* engines from 270 to 520 hp, 40 different models of these vehicles are available offering a wide choice of multi-axle configurations. As an option, Kerax and Premium Lander can be fitted with the Optidriver+ robotised gearbox, offering additional fuel savings and comfort and featuring a specific "Off RENAULT TRUCKS CORPORATE COMMUNICATIONS PAGE 14/44 TODAY AND TOMORROW DEPARTMENT JUNE 2010 Road" worksite mode enabling them to preserve their mobility under all circumstances. Furthermore, the Premium Lander can now be equipped with the new Optitrack feature, a system enabling it to temporarily switch from a 4x2 mode to a 4x4 mode while still maintaining its advantages in terms of payload, fuel consumption and manoeuvrability. Long Distance Range Renault Premium Long Distance Renault Magnum GVW: 18/19 – 26 t GVW: 18/19 - 26 t Power ratings: 380, 430, 460 hp Power rating: 440, 480, 520 hp There are two vehicles in the Long Distance range: Renault Premium Long Distance, recommended for regional and national organised transport and Renault Magnum, preferred for on-demand and international transport. These two vehicles are fitted with Euro V and EEV* engines available with power ratings from 380 to 520 hp. The various new features offered by these vehicles are designed, not only to improve the driver's on-board comfort and driving enjoyment, but also to improve safety. They are particularly suitable for long-distance professionals involved in batch transport, high-volume transport, controlled temperature transport, as well as tanker or livestock transport. * 440 hp EEV engines are not available on Magnum and Kerax. The 480 and 520 hp versions will be available at the end of 2010. For further information, consult the www.renault-trucks.com Internet site RENAULT TRUCKS CORPORATE COMMUNICATIONS PAGE 15/44 TODAY AND TOMORROW DEPARTMENT JUNE 2010 A comprehensive service offering Renault Trucks vehicle users benefit from an efficient service offering adapted to actual needs via a network of more than 1,500 service points located in some 100 countries. Renault Trucks 24/24 Assistance Whatever the time, day or place, Renault Trucks 24/24 Assistance undertakes to carry out emergency breakdown repairs of vehicles anywhere in Europe, seven days a week, around the clock, to get drivers back on the road as quickly as possible. Start & Drive With the Start & Drive maintenance and repair contracts, Renault Trucks offers its customers a comprehensive service enabling them plan their maintenance budget and downtime with total confidence: the authorised repairer takes care of all maintenance and repairs as well as regularly monitoring the vehicle's state of health. The Renault Trucks offering varies according to the length of time, vehicle use, estimated annual kilometrage and required level of cover. Expandys With the Expandys warranty extension, customers benefit from genuine insurance coverage for their entire vehicle for a total of up to 3, 4 or 5 years. In the event of any failure, the costs of parts and labour are fully covered. Renault Trucks also meets all emergency breakdown assistance and towing costs. The Renault Trucks offering varies according to the length of time, estimated annual kilometrage and required level of cover. Renault Trucks GO24 (Available on the Long Haul Range) With GO24, Renault Trucks undertakes to pay its customers compensation if their vehicle is not back on the road in less than 12 hours following a breakdown. RENAULT TRUCKS CORPORATE COMMUNICATIONS PAGE 16/44 TODAY AND TOMORROW DEPARTMENT JUNE 2010 Maintenance packages Maintenance packages allow customers to enjoy "fully comprehensive" and transparent services drawn from a broad range of operations – at a time that suits them best, as and when their workload allows. Fast&Pro (available for the Delivery range) The Fast&Pro LCV label gives professionals the guarantee of maximum service quality in a sales, service and repair area specially dedicated to light commercial vehicle customers. Operating on a "no appointment", fast, professional service basis, Fast&Pro offers a range of services that are completely unique to the market: personalised customer reception, dedicated sales and workshop areas, extended business hours, replacement vehicle offer, specific servicing or package contracts, services carried out in less than 2 hours by using exclusive tools and methods. Optifuel Programme Optifuel Programme is a comprehensive service providing a solution to the need to reduce fuel costs: - The Optifuel Infomax software offers the ability to monitor fuel consumption and vehicle usage. This gives hauliers information that they can use to back recommendations for drivers to drive in a way that is both more efficient and generates savings. RENAULT TRUCKS CORPORATE COMMUNICATIONS PAGE 17/44 TODAY AND TOMORROW DEPARTMENT JUNE 2010 - Operations managers and/or drivers are trained in rational and economic driving. - The Club Optifuel Programme, which can be accessed via Internet, offers access to practical information in this area. Clovis Rent Whether for short or long term rental, the Clovis Rent offering gives customers peace of mind and total control over their costs, by taking complete charge of their vehicle management. Clovis Rent offers: - a vehicle ready for the road (chassis, bodywork and all equipment) in the customer's livery. - ”Full local service”: maintenance, insurance, assistance, replacement vehicle, 24/24 breakdown assistance, tyres, washing, etc. Renault Trucks Financial Services By opting for a leasing solution, customers choose their own vehicle, the length of the financing and the amount of the purchase option. At the end of the contract, they have the possibility of owning the vehicle by exercising the purchase option. Financial rental enables customers to have use of a vehicle chosen at a dealership for a predetermined length of time and annual mileage. RENAULT TRUCKS CORPORATE COMMUNICATIONS PAGE 18/44 TODAY AND TOMORROW DEPARTMENT JUNE 2010 The Renault Trucks Defense range Renault Trucks Defense is the Renault Trucks division which focuses on all the company's military activities. It designs, manufactures and sells a comprehensive range of tactical and logistics vehicles, wheeled armoured vehicles and powertrains for armoured vehicles capable of meeting armed forces' needs. This division also carries out vehicle upgrades by means of kits that can be adapted to existing vehicles and also used on new vehicles. The Renault Trucks Defense offering includes a range of innovative associated services, including the supply of spare parts, a range of maintenance services (MCO - maintaining in operational condition), specific financing solutions and training. Renault Trucks Defense is backed by more than 100 years of experience gained from Berliet and Renault and occupies a place on the international stage (over 30,000 operational vehicles worldwide). A major supplier of the French army, Renault Trucks Defense is also a partner of systems manufacturers such as Nexter, Thalès, MBDA, EADS and Sagem. For more information, consult the Renault Trucks Defense website: http://www.renault-trucks-defense.com/ RENAULT TRUCKS CORPORATE COMMUNICATIONS PAGE 19/44 TODAY AND TOMORROW DEPARTMENT JUNE 2010 RENAULT TRUCKS CORPORATE COMMUNICATIONS PAGE 20/44 TODAY AND TOMORROW DEPARTMENT JUNE 2010 Quality Renault Trucks uses three major watchwords to govern its operational strategy: ongoing product quality improvement, optimal service quality worldwide and smooth internal procedures for greater efficiency. Product quality Improving product quality applies to all processes from vehicle design and manufacturing right through to delivery. It is built around three major aspects: safety, reliability and perceived quality. Renault Trucks' vehicle development process is precisely defined and subject to an ongoing quality control system. Safety - hauliers' and drivers' primary concern - is a strategic objective for Renault Trucks which has made it a foundation aspect of product quality. Achieving this goal involves setting up a strict quality steering process at all stages of a truck's life cycle, based on a safety management system backed by stringent audits carried out both on suppliers' premises and in Renault Trucks plants. Renault Trucks has adopted a system of "preventive reliability" before launching its new models. "Pre- production" vehicles are tested under actual operating conditions by customers and monitored by Renault Trucks technical teams. As a result, Renault Trucks can offer its customers vehicles with a quality of materials and finish on a par with those found in the automobile industry. Operators can count on the availability of certified Renault Trucks Approved Parts, synonymous with reliability, durability, productivity and safety. Service quality However serious a breakdown may be and whenever it may occur, hauliers need a network they can rely on that can provide rapid assistance and get vehicles back on the road as quickly as possible. Renault Trucks has implemented a strategic project designed to guarantee customer satisfaction with regard to repairs, spare parts availability and rapid breakdown assistance 24/7. Over the past 4 years, "mystery customers" visit one workshop after another to assess repairers' performance and help them identify areas that still need improvement. This approach is so much appreciated by the network, that now repairers organise their own "mystery customer" visits among themselves throughout Europe. RENAULT TRUCKS CORPORATE COMMUNICATIONS PAGE 21/44 TODAY AND TOMORROW DEPARTMENT JUNE 2010 Production quality Ongoing research into ways of coming even closer to perfection is a key aspect of Renault Trucks’ production quality improvement policy. It is achieved by "benchmarking" between basic production units and outside companies, as well as with competitors. Best practices are then tested, standardised and applied throughout all levels of the Renault Trucks production system. Stringent measures to control change and prevent risks are also taken to detect any new problems as they arise and solve them before users suffer any consequences. To keep pace with these changes, Renault Trucks aims at achieving operational excellence, focused on customer satisfaction and its own organisational efficiency. Process optimisation enables performance to be improved, with the constant aim of satisfying customers and reaching the company's strategic objectives. This ongoing improvement drive is validated by regularly reconfirmed ISO 9001 certification and Renault Trucks encourages its suppliers to also obtain ISO 9001 certification to ensure its customers benefit from the same exacting quality standards throughout its vehicles' production chain. By making quality its strategy's core concern, and seeing things from the customers' perspective, Renault Trucks is constantly reasserting its commitment to the road haulage industry. RENAULT TRUCKS CORPORATE COMMUNICATIONS PAGE 22/44 TODAY AND TOMORROW DEPARTMENT JUNE 2010 Renault Trucks design - a mark of style Renault Trucks' industrial design plays a key role in its product development. Based in Lyon since 2004, the Design department is built around the skill of its full-time designers and consultants who reinforce the project teams. Designers, model makers, graphic and vector designers of different nationalities pool their skills on a day-to-day basis. A building has been specially created for industrial truck design at the Renault Trucks site in Lyon. The new 1,500 sq. m. Hall of Design consists of two separate structures: the first of these is a huge hall where full-size new vehicle mock-ups can be built, naturally lit by plate glass windows and light wells. The second, at a height of 1.18 m above the ground, houses the designers’ office, placing them at the same height as a truck cab. The interior of the Hall has been designed like an Italian-style theatre. It has the dimensions needed to stand back, observe and discuss the mock-ups as well as display completed vehicles. At the beginning of the 1960’s, heavy goods vehicle manufacturers asserted their desire to offer truck cabs that were not only functional, but also comfortable. Berliet was one of the first to create a French view of what trucks should be, right from the design stage. For the last few decades, Renault Trucks has been anticipating the future by sharing its decidedly avant-garde vision with its customers and giving them the benefit of the best that innovation could provide. It firmly believes in a type of design that was described by American architect Louis Sullivan as "Form follows function" - in which style is defined after functional aspects have been determined. This results in designers working on the truck as a whole, giving the final product a closer relationship with those who will use it and above all satisfying needs in terms of functionalities, after which aesthetic considerations can be taken into account. RENAULT TRUCKS CORPORATE COMMUNICATIONS PAGE 23/44 TODAY AND TOMORROW DEPARTMENT JUNE 2010 — In 1961, working with designer Philippe Charbonneaux, Berliet launched a highly stylised truck, the Stradair. This truck, revolutionary for its time, introduces an inimitable line, reflecting the outstanding character of the driveline equipping it. The vehicle went on sale in 1965. — In the autumn of 1964, the Berliet GAK 60 rolled off the production lines at Vénissieux. Combining an attractive design and functionality, the Relax cab created quite a stir in the HGV market and became a distinctive feature of the Berliet range. It provided the driver with a well-lit and pleasant working environment as well as maximum visibility. — 1970: the tiltable cab over engine became more widespread and Berliet introduced its GR300 truck. This allowed drivers to tilt their cabs unaided and so gain very easy access to the engine and most of the equipment. — 1980/1990: Heavy goods vehicles were improved even further during this period, particularly cab ergonomics (thermal and phonic insulation). — 1990: the Magnum was imagined by Italian stylist Marcello Gandini in the 80s and introduced in 1990 under the name of AE. By drawing a horizontal line above the highest part of the engine, the designer separated the cab from the rest of the vehicle - a ground-breaking concept at the time. This original principle resulted in the creation of the first truck with a flat floor, a totally new feature making it possible for the driver to move around the cab unhindered. Inside, superior comfort and additional space gave the driver a unique working and living environment. It remains a benchmark concept to this day, one which is inseparably associated with Renault Trucks. — 2004: Renault Trucks designs a concept truck for the first time: Radiance. This is an outstanding vehicle, with remarkable comfort, extensive glazed surfaces, and a distinctive personality, with which Renault Trucks projects its brand into the future. — September 2005: The new Premium Long Distance is born. New front, new side air deflectors, profiled rearview mirrors, new and larger radiator grille, more rounded forms, new cab storage space, an ergonomic dashboard, redesigned bumpers, new headlights and rearview mirrors, all combining to assert this truck's distinctive personality. — April 2006: new generations of vehicles for Construction and Distribution also benefit from a design-oriented approach. They are brought into line with current expectations, paying attention to a number of details enhancing driver comfort and more closely matched to the specific needs of each activity. — September 2006: offering a whole wealth of innovation, the Magnum Vega is an upscale show vehicle reflecting a new vision of driving comfort and satisfaction on board a truck. — September 2007: Hybrys, an innovative urban concept-vehicle with a particularly innovative design is unveiled. It features a hybrid engine concept. — September 2008: Optifuel Lab is presented: a tractor and semi-trailer rig with redesigned aerodynamics to obtain significant gains in terms of fuel consumption and CO2 emissions. RENAULT TRUCKS CORPORATE COMMUNICATIONS PAGE 24/44 TODAY AND TOMORROW DEPARTMENT JUNE 2010 Hervé Bertrand, VP Design Renault Trucks Renault Trucks design - an emotion. "Design has always played a major part in Renault Trucks' history: Berliet trucks were the first to take notions of ergonomics and comfort into account. Renault V.I. continued this tradition by designing the Magnum. And Renault Trucks is still a forerunner in terms of innovation. The range's design gives each model its own signature. We could even say that, even more than a signature, Renault Trucks design is a way of expressing emotion. Our department also determines the brand "DNA code", meaning the fundamental elements of our future products, while at the same time drawing on the historical foundation that forged the brand and the company's style to maintain its consistency." RENAULT TRUCKS CORPORATE COMMUNICATIONS PAGE 25/44 TODAY AND TOMORROW DEPARTMENT JUNE 2010 COMMITTED TO ITS CUSTOMERS AND SOCIETY The environment: sustainable commitments For a long time, Renault Trucks has made the environment one of the key aspects of its development and industrial management. The company has published an Environmental Charter in which it undertakes to apply the principles of its own policy. Renault Trucks strives to reduce the impact of its activities on the environment and offer vehicles consuming ever lower amounts of fuel that use new energies to combat the increase in greenhouse gas emissions. Environmental protection at the sites The Environmental Management System (EMS) Renault Trucks aims to get its entire staff committed to defending the common cause of environmental preservation. Renault Trucks set up an Environmental Management System (EMS) several years ago, enabling it to minimise the impact its activities have on the environment, issue alerts in the event of any incidents and establish an action plan to improve its performance. This system is based on a standard organisation for each entity, common methods and resources as well as documentation, so that Renault Trucks' environmental policy can be applied consistently throughout the company. ISO 14001 certified sites All Renault Trucks corporate services and production sites are certified ISO 14001, the international benchmark for environmental management. This certification requires a renewal audit every 3 years. The production sites strictly observe the stipulations of the environmental policy at all levels: limitation of waste, recycling of ordinary or hazardous waste, both solids and liquids, processing of paint and oil slurry, etc. For example, 90 % of ordinary industrial waste (OIW) is recycled. Furthermore, Renault Trucks asks its suppliers to be ISO 14001 certified or committed to an ongoing improvement process. For considerable attention is now being paid to how long trucks are kept operational. Maintenance and repair activities generate a considerable amount of waste and the company's commitment is shared by all its partners who are also expected to comply with specific environmental standards (recovery of oils, waste, used parts, etc.). RENAULT TRUCKS CORPORATE COMMUNICATIONS PAGE 26/44 TODAY AND TOMORROW DEPARTMENT JUNE 2010 In 2008, the Blainville- sur-Orne site commissioned a new paint shop designed to cut energy consumption by 20% for all Renault Trucks cabs and also reduce the Volatile Organic Components (VOC) in the paints used by 25%. Cutting CO2 emissions and conserving resources Cutting CO2 emissions is the major challenge now being faced by industry and transport as part of the fight against climate change. Between 2003 and 2008, Renault Trucks halved its energy consumption per vehicle produced and cut its CO2 emissions by 35%. To achieve these results, Renault Trucks implemented a policy of refurbishing its plants and investing in projects furthering sustainable development. As a result, the company opted for more efficient technologies (changing processes, low energy lighting, new boilers, improved insulation, etc.) and encouraged staff members to change their habits (turn down heating at night, switch off certain compressors at weekends and not leave devices on standby, etc.). Renault Trucks is currently developing the proportion of renewable energies used at its sites in France, particularly by installing photovoltaic panels and solar water heaters on buildings. Covered car parks have also been built with solar panels on their roofs (3,000 sq. m. of photovoltaic panels have been installed on two new buildings at the Lyon site. These will generate 200 MW a year, thereby avoiding the production of 25 tonnes of CO2 equivalent). Renault Trucks places a great deal of importance on preserving water resources, having reduced the volume of water used in the production of each unit from 50 m3 in 2003 to 14 m3 in 2008. Environmental protection and mobility The road haulage sector is currently subject to a number of conflicting priorities. On the one hand, it must meet the growing need for goods mobility, providing swift and efficient flows - while on the other, it has to take account of greater opposition from public opinion to the nuisance it causes in order to retain its relevance and remain one of the most efficient modes of transport. Road transport, which is indispensable, will remain the most relevant way of satisfying the vast majority of goods mobility needs. All the sector's players are committed to reducing the nuisance associated with this massive growth in demand. RENAULT TRUCKS CORPORATE COMMUNICATIONS PAGE 27/44 TODAY AND TOMORROW DEPARTMENT JUNE 2010 After having virtually solved the problem of local pollution by spectacularly reducing polluting gas emissions from engines, truck manufacturers are now up against the enormous challenge of combating global warming. This means that they have to significantly reduce the CO2 emissions which are directly linked to fuel consumption. To bring its engines into line with European ‘EURO IV (2006)1 and EURO V (2009) standards, Renault Trucks has opted for SCR (Selective Catalyst Reduction) technology. This makes it possible to satisfy demands in terms of emissions, while at the same time maintaining vehicle performance, particularly when it comes to fuel consumption. The new generation of Renault Trucks vehicles fitted with Euro 4 engines using SCR technology consume on average 5 % less fuel than those they replace. Furthermore, Renault Trucks is now also offering an EEV compliant range - meeting the demands of this most exacting road transport standard, which is even stricter than the Euro V standard currently in force. Compliance with the EEV standard is sometimes required in certain towns seeking to restrict more polluting vehicles' from entering certain districts. Renault Trucks offers professionals Optifuel Solutions, a product and service offering which is constantly being improved. This is designed to help customers operating vehicles in both the Long Distance and Construction ranges to reduce the proportion of their operating costs spent on fuel. First of all it includes Optifuel Technology, referring to Euro V engines fitted with SCR technology, associated with Optidriver+ or 1 European standards which came into force in 1990 and oblige manufacturers to regularly reduce levels of air polluting emissions - nitrous oxide, particles, unburnt hydrocarbons and carbon monoxide. RENAULT TRUCKS CORPORATE COMMUNICATIONS PAGE 28/44 TODAY AND TOMORROW DEPARTMENT JUNE 2010 Optitronic robotised gearboxes delivering fuel savings of 3% and 7% respectively. These technical solutions are complemented by Optifuel Programme, which covers Optifuel Training, instruction in rational driving, Optifuel Infomax, fuel consumption measurement and monitoring software, as well as access to an exclusive Internet Optifuel Programme Club site in some countries. In 2007, Renault Trucks launched a research programme into fuel savings, based on work carried out by the "Optifuel Lab" laboratory vehicle. There is no intention of putting this vehicle on the market. It is solely designed to test new fuel saving solutions under actual operating conditions. After 4,500 km of trials, results already show that fuel consumption can be reduced by 13%, which translates into almost 120 g of CO2 for each kilometre travelled. Most of these savings are achieved as a result of in-depth work on the entire rig's aerodynamics (tractor + trailer), the engine (by a "Formula 1” approach to optimising each component's function), reducing friction and focusing on driving assistance systems. Developing alternative energies Renault Trucks is also active in the field of alternative energies and modes of propulsion and offers vehicles running on compressed natural gas and electricity. These are for the most part destined to be operated in urban environments (local authority services, road maintenance, distribution, etc.). Comparable with diesel vehicles in terms of driving and performance, vehicles using NGV (Natural Gas for Vehicles) emit no smells and are much quieter. They are particularly suitable for transport in urban environments. The "all electric" solutions not only emit no polluting emissions and CO2 but also generate absolutely no noise. They are therefore ideal for use in town centres. In 2008, Renault Trucks presented an all-electric Maxity concept vehicle based on a 4.5 tonne model. These vehicles not only meet environmental regulations, but their operating range is also designed to make sure they can operate with total efficiency in an urban environment. At the beginning of 2010, Renault Trucks delivered the first all- electric Maxity to a Parisian carrier. It is fitted with an asynchronous motor, a robotised gearbox and latest generation lithium-ion batteries. A braking energy recovery system gives the vehicle an operating range of almost 100 km. Its top speed can be as high as 90 km an hour. Between 10 and 30 pre- production vehicles are set to be delivered to French pilot customers for operational tests prior to a market launch scheduled for 2011. Since the end of 2008, Renault Trucks has been testing "parallel" hybrid technology under actual operating conditions. These solutions combine use of an internal combustion engine and an electric motor which supply power to the wheels according to several different distribution scenarios. A Premium Distribution refuse collection vehicle fitted with a HYBRYS-TECH powertrain has been tested under actual operating conditions in the Greater Lyon area. Two other vehicles have also been undergoing tests since RENAULT TRUCKS CORPORATE COMMUNICATIONS PAGE 29/44 TODAY AND TOMORROW DEPARTMENT JUNE 2010 the end of 2009, one for carrying out beverage deliveries and the other for bulk materials transport to urban building sites. This technology enables fuel consumption to be cut by up to 35%, depending on conditions of use, which means reducing annual CO2 emissions by 16 t. RENAULT TRUCKS CORPORATE COMMUNICATIONS PAGE 30/44 TODAY AND TOMORROW DEPARTMENT JUNE 2010 Defending sustainable goods transport in built up areas Renault Trucks is committed to reducing trucks’ environmental impact as part of a broader solution designed to meet the challenges of mobility in the future. To this end, its advanced research teams have developed an acknowledged body of expertise concerning goods transport in built-up areas. The right truck with the right energy for the right use in the right place The growth in global urbanisation makes it urgent to implement sustainable mobility of goods in towns. Renault Trucks has developed its vision of a transport system that respects the environment, uses energy resources sparingly and is better integrated into the urban system. It is based on the following principles: - consolidated flows (more medium tonnage, well filled trucks making delivery rounds) - a combination and optimisation of technologies and available energies (diesel, hybrid drivelines, natural gas and electricity) - integration of vehicles into an "intelligent" transport system (vehicle-infrastructure communication). The ideal means of operating would be for goods to be first of all brought in huge shipments to intermodal platforms at urban sites. To reach load breaking zones in suburban areas, the best tool remains a productive, low fuel consumption tractor and semitrailer rig. Renault Trucks' research work, mainly focused on rig aerodynamics (Optifuel Lab), demonstrate that fuel savings of over 10% can be achieved compared with a standard vehicle, thereby reducing CO2 emissions by a comparable amount. RENAULT TRUCKS CORPORATE COMMUNICATIONS PAGE 31/44 TODAY AND TOMORROW DEPARTMENT JUNE 2010 Goods would subsequently be shipped from warehouses to town centres using vehicles of 12 to 26 t. They would run either on natural gas or use a hybrid diesel-electric driveline. It would be more advantageous to use a single, well-loaded, medium tonnage vehicle rather than several vehicles with lower capacity: It takes up less space, generates less noise, CO2 emissions and pollutants as well as saving energy. A decision to use this type of truck making delivery rounds to several different customers would be advantageous in both business and environmental terms. As town centres are not always accessible to heavy goods vehicles, small, hybrid or all-electric trucks (Renault Maxity prototypes), with a high payload are ideally suited to completing the last few kilometres in narrow streets or protected zones. Finally, Renault Trucks is able to get vehicles to communicate with each other, their depots and infrastructure. By the use of telematics, trucks can be used to best advantage in an organised and cooperative transport system (with guidance, delivery round organisation, delivery space reservation, adaptation to environmental performance, driving assistance, safety, etc.). For example, as its contribution to the European FIDEUS research programme (Freight Innovative Delivery of goods in European Urban Spaces), Renault Trucks has developed an urban distribution vehicle with enhanced performance in terms of environmental protection, safety, security and driver comfort. It particularly stands out for being four times quieter than a conventional vehicle, and can adapt its operating mode to ensure polluting emissions are kept to an absolute minimum. A powerful commitment to protecting the environment, both nationally… - Lyon Trucks and Bus competitive cluster Renault Trucks is one of the founders and prime movers in the "Lyon Urban Trucks and Bus" competitive cluster focused on transport systems. Several lines of research carried out by this cluster concern improving the environmental qualities of vehicles or their components. For example, reducing noise levels for urban use or developing clean and fuel-sparing alternative drivelines. This initiative is an additional commitment by the company to developing and spreading environmentally-friendly technologies. … and internationally - The UN Global Compact Renault Trucks joined the UN Global Compact in 2004. This charter is, in particular, designed to "promote greater environmental responsibility" and "encourage the development and spread of environmentally friendly technologies". RENAULT TRUCKS CORPORATE COMMUNICATIONS PAGE 32/44 TODAY AND TOMORROW DEPARTMENT JUNE 2010 Road safety: an absolute priority The increase in traffic on some major roads and around urban areas is creating a number of problems including declining road safety and its unacceptable consequences. Different types of road users are finding coexistence difficult, and when it comes to apportioning blame, motorists find it all too easy to point the finger at trucks. Accused of every possible misdeed, they are stigmatised together with the entire road haulage sector, in ignorance of the actual facts revealed by statistics on the one hand, and the benefits and services provided by this activity on the other. Trucks - setting an example for road safety (Figures for France. Source: The French Road Transport Union) Between 1997 and 2008, the number of road accidents resulting in injury involving heavy goods vehicles was reduced by almost 50%. In 2008, trucks only accounted for 3.2 % of all vehicles involved in accidents causing injury, and only 7 % of total traffic. HGV involvement in accidents (number of accidents per thousand kilometres travelled) is almost 9 times lower than it was in 1980, and remains proportionately very much lower than the figures for cars. Renault Trucks, which puts 75,000 vehicles on the road every year, has made safety one of its constant priorities. Its operations in this field are guided by a determination to find the most efficient solutions. Cutting edge accidentology Renault Trucks is carrying out important work with the CEESAR (European Study and Safety Centre) which, via detailed accident studies (D.A.S.), provides the means of understanding the causes of accidents and their resulting injuries as well as identifying the areas of research which can prevent them or reduce their seriousness. It is used to deduce priorities in terms of action to take so that solutions can be developed which will have a real influence on improving road safety (frontal car/truck impact, other car/truck impacts, truck/other road user impacts apart from cars and protection of those on board trucks). RENAULT TRUCKS CORPORATE COMMUNICATIONS PAGE 33/44 TODAY AND TOMORROW DEPARTMENT JUNE 2010 Active safety Active safety involves all systems and responses implemented to AVOID accidents. These include braking, retardation and road handling systems. Renault Trucks' achievements and work are largely focused on: - Retardation/braking: constant improvement of performance and response time (brakes with electronic EBS control) - Dynamic control: assistance with maintaining directional stability, rollover and jack-knifing prevention (ESP) - Assistance with improving vision: rearview mirrors with built-in camera, sensors and cameras for blind spots. - Assistance for maintaining driver concentration. The arrival of new information and communication technologies opens up new perspectives for safety by establishing interactive communications between people, vehicles and infrastructures. Renault Trucks is developing and beginning to sell solutions resulting from its work in the following areas: - Automatic Safe Distance Keeping between vehicles - Automatic Lane Keeping. Another means of ensuring vehicles keep to their lanes is a directional monitoring system which warns drivers when the truck is straying from its lane. Renault Trucks supplies this tool as an aftermarket product under the Mobile Eye name. - Lane changing assistance (a tool offering improved visibility which helps prevent accidents occurring during lane changes, which are among the most frequent). - Vehicle-infrastructure communication Passive safety Passive safety involves systems designed to REDUCE the seriousness of accidents. Renault Trucks' achievements and work in this field are largely focused on: - Front underrun bars. They are currently rigid, but Renault Trucks is working on energy absorption systems which are more efficient and will save more lives. - Protection of vulnerable users in urban environments. Reducing the seriousness of accidents involving these users is now one of the company's prime concerns, and projects are currently underway to incorporate appropriate preventive measures into future truck design and architecture. RENAULT TRUCKS CORPORATE COMMUNICATIONS PAGE 34/44 TODAY AND TOMORROW DEPARTMENT JUNE 2010 Safety elsewhere Renault Trucks implements solutions for its customers designed to enhance the safety of staff other than drivers who may run the risk of being involved in occupational accidents associated with vehicle operation or servicing. - Development of electronic fifth wheels for totally safe trailer coupling - Development of parking brake lock warnings - Providing safe access to the catwalk behind the cab Outlook Since 1972, road safety figures have been declining in France. (The number of injured and killed has been divided respectively by 3.4 and 3.7 while traffic has increased in the same proportion). After several years of stagnation (1998-2001), indicators have once again been heading in the right direction since 2002. In Europe, the downward trend of numbers killed can be seen in all member countries: it has been halved in the past 15 years, while the number of vehicles on the roads has gone up by 1.5. Trucks have been one of the best performers: for in terms of kilometres covered, HGVs is the category of vehicle least involved in accidents. However, when they are involved, accidents tend to be more serious RENAULT TRUCKS CORPORATE COMMUNICATIONS PAGE 35/44 TODAY AND TOMORROW DEPARTMENT JUNE 2010 due to them having a significantly higher mass than other vehicles. Renault Trucks is making its contribution to correcting this phenomenon via several research programmes focused on safety, in line with the action being taken by public authorities and the haulage sector. It should be noted that truck drivers and operators as a whole are particularly aware of their responsibilities in this area. Apart from their technical and regulatory aspects, these combined efforts also involve training designed to improve truck drivers' attitudes and reflexes, on which any significant progress must hinge. RENAULT TRUCKS CORPORATE COMMUNICATIONS PAGE 36/44 TODAY AND TOMORROW DEPARTMENT JUNE 2010 Renault Trucks - a signatory of the UN Global Compact The UN Global Compact is an initiative launched in 1999 at the Davos Economic Forum by former Secretary General Kofi Annan. This pact invites companies to adopt, support and apply a set of 10 fundamental values within their sphere of influence. These cover the fields of human rights, working standards, the environment and the fight against corruption. Launched in 2000, the UN Global Compact's operational phase takes the form of an International Charter offering companies, UN organisations, the world of work and civil society the possibility of making an active commitment to apply these 10 universal principles. Every year, the Group is required to produce its results and post them on the UN site (www.unglobalcompact.org). At the same time, this charter gives access to certain markets with particularly demanding invitations to tender, the exchange of information with other signatories (3,000 signatory businesses worldwide, including almost 400 in France), the opportunity to take part in debates, partnership projects, etc. As a signatory, Renault Trucks undertakes to uphold fundamental universal values while at the same time having access to a means of developing and encouraging responsible globalisation. The Global Compact's 10 universally accepted principles 1 - Promote and respect the protection of internationally proclaimed Human Rights. 2 - Ensure there is no complicity with violations of human rights. 3 - Uphold the freedom of association and the effective right of collective bargaining. 4 - Work towards eliminating all forms of forced or compulsory labour. 5 - Effectively abolish child labour. 6 - Eliminate discrimination in the fields of employment and occupation. 7 - Support a precautionary approach to environmental challenges. 8 - Undertake initiatives to promote greater environmental responsibility. 9 - Encourage the development and diffusion of environmentally friendly technologies. 10 - Combat all forms of corruption. RENAULT TRUCKS CORPORATE COMMUNICATIONS PAGE 37/44 TODAY AND TOMORROW DEPARTMENT JUNE 2010 A KEEN PLAYER Renault Trucks' adventurous spirit Silk Road 2005 Having been involved on several occasions with various trans-African expeditions since the beginning of the 20th century (the Six Wheel Raid in 1926, the Ténéré Mission in 1959 and the Sand Cruise in 1977), Renault Trucks decided to revive the tradition when, in 2005, it launched its Silk Road expedition. This led to eight Renault Trucks vehicles setting off to follow the path of Marco Polo: five Renault Kerax 6x6, a Renault Kerax 4x4 and 2 Renault Sherpa vehicles, all travelling from Lyon to Peking. This truly remarkable expedition, combining outstanding performance and a unique route was labelled "Renault Trucks Adventure". The 8 teams covered 20,000 km across Europe, Turkey, Iran, Turkmenistan, Uzbekistan, Kazakhstan, Kyrgyzstan and China, via Inner Mongolia, to experience an extraordinary adventure, discover several amazing countries and learn a great deal about other peoples via fascinating meetings at every stage of their epic journey. "Cape to Cape" 2009 After the Silk Road, Renault Trucks set out on a new adventure at the beginning of 2009: 60 adventurers on board six Kerax and six Sherpa vehicles, drove from Cape North in Norway to the Cape of Good Hope in South Africa in 16 weeks. A journey of 30,000 km crossing 16 countries. Cape to Cape provided the ideal conditions for testing the equipment and engines using SCR (Selective Catalytic Reduction) technology under extreme conditions. Renault Trucks was able to demonstrate the reliability of this exhaust gas post-treatment solution it had chosen to comply with current environmental standards. Cape to Cape was also a human adventure, since the vehicles were driven by Renault Trucks staff members, drawn at random from all the applications, and then selected after passing a series of tests. Around 40 of them in all, including six women, took part in the expedition. RENAULT TRUCKS CORPORATE COMMUNICATIONS PAGE 38/44 TODAY AND TOMORROW DEPARTMENT JUNE 2010 Renault Trucks on the race track Truck racing: with the MKR Technology team in 2010 Renault Trucks shares a passion for trucks with its customers and drivers, reflecting the close relationship it maintains with them. Fully committed to Truck Racing since 2007, Renault Trucks is pursuing this adventure in 2010 with a new team - MKR Technology. This team of truck racing professionals is led by Mario Kress, one of the greatest names in the discipline (holder of eight European crowns over the last 10 years). Renault Trucks is supplying the MKR Technology team with its "engine" technology, assistance during the races and has also provided a brand new design for its two racing trucks. In addition, Renault Trucks is providing the team's logistics vehicles: a Magnum serving as a motorhome and a Premium Long Distance workshop which is also used for carrying the two racing vehicles. Renault Trucks' involvement as an engine builder in the European Championship for yet another season clearly demonstrates its determined commitment to Truck Racing. RENAULT TRUCKS CORPORATE COMMUNICATIONS PAGE 39/44 TODAY AND TOMORROW DEPARTMENT JUNE 2010 On the Dakar trail… all the way to America Long established in Africa, it was quite natural for Renault Trucks to become part of the Dakar Rally adventure. It became increasingly involved as the years went by. The last editions saw some 30 Renault Kerax taking part, most of them as assistance vehicles. This range has now become an unchallenged benchmark for its mobility as well as its sturdiness and reliability. This rally usually gives Renault Trucks opportunities to meet up with its customers all along the route. Since 2000, Renault Trucks has been committing Renault Kerax vehicles to the rally to provide logistics support for its own 24/24 emergency assistance organisation. This offers its expertise, technical advice and, if necessary, supplies spare parts to the entire Renault Trucks fleet taking part in the event. In 2009, the "Dakar" was exported to South America, following a 9,500 km route running through Argentina and Chile - and Renault Trucks was there as well. In 2010, Renault Trucks once again played a key role in the rally's second South American edition, fielding 16 Renault Kerax involved in various aspects of the event (competition, assistance, vehicles for the organising body, etc.) plus a Sherpa used as a press car for local journalists. Mainly involved in providing assistance to competing customers, the Renault Kerax totally fulfilled their role by demonstrating flawless reliability and supplying spare parts to competitors at each bivouac. RENAULT TRUCKS CORPORATE COMMUNICATIONS PAGE 40/44 TODAY AND TOMORROW DEPARTMENT JUNE 2010 Renault Trucks, a partner Renault Trucks banks on culture Impressed by the richness and variety of artistic creation to be found in Lyon, where it has its roots, in 2006 Renault Trucks embarked upon a local policy of corporate sponsorship and cultural partnerships. Art is no longer an intruder in the industrial sphere. The Renault Trucks design team is constantly drawing inspiration from its environment to create vehicles of the future, echoing the concept trucks which reflect this philosophy and demonstrate the company's creative expertise. This line of research involves a certain taste for risk, a daring and a vision which remains allied to that of the artist. At a time when innovation has become essential for businesses, it is natural for Renault Trucks to turn towards art and those who play a role in it. By its involvement in various operations, Renault Trucks aims to make its contribution to supporting the region's cultural heritage for the benefit of a wider audience. In 2008, for the fifth year running, Renault Trucks was a partner in the Lyon Festival of Light. This world- famous event attracts more than 3 million visitors to the city every year. Renault Trucks also partners the city's Biennial Contemporary Art Exhibition and the dance biennial. This kind of corporate sponsorship also allows the company to express its values and identity in different ways to both internal and external audiences. Renault Trucks has also supported the Célestins Theatre and the National Orchestra of Lyon/auditorium. ... and on education Renault Trucks is a partner in the "Word Truck" operation. Designed for 8-15-year-olds, its purpose is to raise awareness of the French language among young people by inviting them on board a truck. Accompanied by their teacher, they take part in quizzes on the computers installed in a specially equipped semitrailer, to "play with French" by discovering its subtleties, traps and delights. This semitrailer is towed by a Renault Magnum Euro V tractor that Renault Trucks has made available to the organisers for three years. This makes the operation highly mobile, and the rig travels all over France to meet children in more than 130 towns. Renault Trucks also offers teaching kits called "living with the giants of the road". They are designed to raise primary children's awareness of the world of trucks and how to avoid the dangers of the road. The teachers' kits include a coursebook with 12 educational sections covering various themes around trucks RENAULT TRUCKS CORPORATE COMMUNICATIONS PAGE 41/44 TODAY AND TOMORROW DEPARTMENT JUNE 2010 and posters showing the role they play in the process of manufacturing a yoghurt. It also shows the potential risk vehicles can pose and how children can limit the risk of accidents when they are close to one. Renault Trucks works to help sick children In addition to its initiatives designed to encourage culture, for many years Renault Trucks has also been contributing to operations for sick children. In particular, Renault Trucks partners the Doctor Clown association which aims to improve the quality of life experienced by children in hospital. The Association organises "therapeutic clown" programmes programmes combining confidences, games and ways of stimulating the children's imagination. Set up in July 1995, this association offers daily entertainment and activities for children in hospital des interventions de clowns, de jongleurs, de conteuses, de marionnettistes, de magiciens. Using methods that at times seem surprising, it helps children and their families cope better with sickness. RENAULT TRUCKS CORPORATE COMMUNICATIONS PAGE 42/44 TODAY AND TOMORROW DEPARTMENT JUNE 2010 RENAULT TRUCKS DELIVER
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