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					     The Road Home
Week 19 Situation & Pipeline
          Report



       November 14, 2006
                                                     Weekly Situation & Pipeline Report
                                                                               Week 19
                                                                               November 6 – November 9, 2006

Table of Contents
EXECUTIVE SUMMARY ................................................................................................... 1
  State Assistance Required .................................................................................................. 1
  Deliverables ....................................................................................................................... 1
HOMEOWNER PROGRAM ................................................................................................ 2
  Housing Assistance Center Activity .................................................................................. 4
  Award Calculation Activity ............................................................................................... 4
  Data Verification and Closing Activity ............................................................................. 4
  Home Evaluations (Home Inspection) Activity ................................................................. 4
  Call Center Activity ........................................................................................................... 5
  Mailroom/Data Entry Activity ........................................................................................... 5
  Housing Assistance Center Appointment Activity ............................................................ 6
  Supporting Function Activity ............................................................................................ 9
RENTAL PROPERTY REPAIR PROGRAM .................................................................... 10
HAZARD MITIGATION GRANT PROGRAM (HMGP) ................................................. 10
PROGRAM SUPPORT STATUS ....................................................................................... 10
  LOGISTICS, FACILITIES, & SECURITY .................................................................... 10
  HUMAN RESOURCES .................................................................................................. 11
  POLICY & PLANS ......................................................................................................... 11
  TRAINING ...................................................................................................................... 11
  EXTERNAL AFFAIRS ................................................................................................... 11
    Community Outreach ................................................................................................... 11
    Communications .......................................................................................................... 12
    Public Information ....................................................................................................... 12
  MIS .................................................................................................................................. 12
  ANTI-FRAUD, WASTE, AND ABUSE ........................................................................ 12
  QUALITY ASSURANCE AND CONTROL ................................................................. 13
  COMPLIANCE................................................................................................................ 13
  SPECIAL NEEDS TEAM ............................................................................................... 13
APPENDIX A ...................................................................................................................... 14
APPENDIX B ...................................................................................................................... 16
APPENDIX C ...................................................................................................................... 17
GLOSSARY ........................................................................................................................ 18




                                                                     i
                                     Weekly Situation & Pipeline Report
                                                               Week 19
                                                           November 6 – November 9, 2006

EXECUTIVE SUMMARY

ALL METRICS AND ACTIVITIES IN THIS REPORT ARE BASED ON A SHORTENED
REPORTING PERIOD DUE TO AN ADJUSTMENT IN ANALYSIS REQUIREMENTS.
FUTURE REPORTING WILL INCLUDE A FULL-WEEK’S ACTIVITY.

The Road Home Program continues to make progress toward serving the residents of
Louisiana.

The Homeowner Assistance Program has made tremendous strides in reaching very
aggressive goals this week. The Program performed almost 2,300 appointments in a four
day period; averaging over 570 appointments per day – a marked increase from the
previous period of 436 per day. The Program also made considerable progress in
scheduling new appointments and has greatly reduced the wait for applicants to see
advisors in the Centers. Lastly, the Program is experiencing over 13% missed,
rescheduled, or duplicate appointments for the period.

The Rental Repair Program continued to vet programmatic decisions and create the
Program from known policy. The Rental program continued to seek qualified applicants
and expects a staff of 80+. In addition, the Program is reviewing software functionality
that will assist staff to administer and process applicants.

The HMGP also made progress this week with the continued effort to staff the Program and
provide IMM training to the evaluation team. The IMM application was submitted to OCD
for final approval and forwarding to the GOHSEP and FEMA. The Acquisition application
was delivered to FEMA for review.

The Logistics Department was able to solidly identify the second Housing Assistance
Center in Orleans and enter into negotiations for the 30,000 sq. ft. location (to open in
December). Also, equipment is being delivered to the Houston Center and staff is being
trained for the Wednesday opening. The MIS team is working very diligently to calculate
award and provide final and provisional award option letters to applicants toward the
10,000 awards calculation goal.

State Assistance Required
       Policy & Plans: Require feedback from the State on the appeals process update
       Rental: Require key decisions from the State regarding 29 policy points for the
        continued design of the Rental Program

Deliverables
  Del. ID                                   Deliverables                               Date
  00025     Combined Weekly & Pipeline Report                                      11/8/2006
  00031     Appeals Process Update                                                 11/8/2006
  00033     Programmatic Activity Work Plan                                        11/8/2006
  00039     Analysis of Piggyback Program                                          11/10/2006


                                                1
                                                                         Weekly Situation & Pipeline Report
                                                                                                   Week 19
                                                                                        November 6 – November 9, 2006


HOMEOWNER PROGRAM
                   HOMEOWNER         CUMULATIVE          CUMULATIVE
                                                                                                    -   Figures represented are
                     PROCESS          As of 11/06          As of 11/9     INCREASE                      cumulative through the
                                                                                                        period indicated
                                                                                                    -   Backlog data element was
                                                                                                        removed from the figure
 APPLICATIONS




                  ONLINE IN SYSTEM       40,197             41,478           1,281                      (no backlog)
                                                                                                    -   The actual reduction of
                   MAIL IN SYSTEM        33,504             34,132            628                       total applications in the
                                                                                                        system (reported in the
                   PHONE IN SYSTEM         24                 114             90                        previous report) is due to
                                                                                                        the removal of duplicates
                                                                                                        and those held for
                APPS IN SYSTEM
                APPS IN SYSTEM           73,725
                                          73,725             75,724
                                                              75,724         1,999
                                                                              1,999                     reprocessing; the number is
                                                                                                        consistent with the total
                                                                                                        applications indicated on
                                                                                                        the Governor’s report for
                                                                                                        the same period
 APPOINTMENTS




                                                                                                    -   The Road Home expects to
                APPS IN SYSTEM
                APPS IN SYSTEM           73,725
                                          73,725             75,724
                                                              75,724         1,999
                                                                              1,999                     surpass 25,000
                                                                                                        appointments completed
                    APPOINTMENT                                                                         this week
                    LETTERS SENT         60,557             66,658           6,101                  -   2, 088 of the 2,288
                                                                                                        appointments held for the
                                                                                                        current period were
                    APPOINTMENTS
                     SCHEDULED           34,300             41,744           7,444                      completed, which allows the
                                                                                                        applicant to enter into the
                                                                                                        evaluation/verification/calc
                    APPOINTMENTS                                                                        ulation process
                     COMPLETED           19,356             21,444           2,088
                                                                                                  See the Glossary for explanation of
                                                                                                  terms
                               Figure 1: Homeowner Assistance Program Pipeline- Applicant Input


                                                              2
                                                                     Weekly Situation & Pipeline Report
                                                                                               Week 19
                                                                                    November 6 – November 9, 2006

               HOMEOWNER         CUMULATIVE           CUMULATIVE
                PROCESS            As of 11/06          As of 11/9      INCREASE                  -   The total number of benefits
                                                                                                      calculated (3,119) represents
CALCULATIONS




                                                                                                      provisional and final
               APPLICATIONS IN
                VERIFICATION
                                      19,356              21,444           2,088                      calculation award benefit;
                                                                                                      verification is still required
                                                                                                      on most applicants
                 BENEFITS                                                                         -   The $216.7M total and
                CALCULATED            1,721                  3,119         1,398                      $72,006 average award
                                                                                                      represent maximum benefit if
                                                                                                      ALL applicants select Option
                  TOTAL           $110.3 million      $216.7 million     $106.4 m                     1 – rebuild in place (does not
                   TOTAL           $110.3 million      $216.7 million     $106.4 m                    include affordable loan
                                                                                                      amounts)
                 AVERAGE
                 AVERAGE             $67,908
                                      $67,908             $72,006
                                                           $72,006
                                                                                                  -   All closed applicants have
                                                                                                      selected Option 1
                  OPTIONS                                                                             Applicants’ initial options
                LETTERS SENT
                                      1,043                  2,523         1,480                  -
                                                                                                      selection are in Appendix A
CLOSINGS




                   OPTIONS
                  SELECTED
                                        88                   108             20

                   CLOSED               20                    25              5

                  TOTAL
                   TOTAL            $959,000
                                     $959,000          $1.2 million
                                                        $1.2 million     $255,000
                                                                          $255,000              See the Glossary for explanation of
                                                                                                terms
                 AVERAGE             $47,934              $48,582

                        Figure 2: Homeowner Assistance Program Pipeline- Applicant Processing


                                                         3
                                        Weekly Situation & Pipeline Report
                                                                  Week 19
                                                           November 6 – November 9, 2006

Housing Assistance Center Activity
   Performed activity at the 10 Housing Assistance Centers, which decreased 25% due
      to the shortened reporting week
          o Held 2,288 appointments from November 6 thru November 9
          o Completed – cumulatively - 21,444 homeowner appointments at all Centers
              for the period
          o Scheduled appointments at one-hour intervals for available time slots as of
              November 7
          o Continued to work to implement a strategy to extend hours of operation at
              each of the Housing Assistance Centers, Monday – Saturday
   Scheduled training classes for the Resolution Advisors on optimizing appointment
      time will be held this Wednesday
   Increased calculation of awards by 626, bringing the total awards calculated to
      3,119 through November 9
          o Mailed 1,480 provisional options letters
          o Received 108 options letter selections from applicants

Award Calculation Activity
   The eGrantsPlus calculator generated results and created an additional 1,480 of the
      options letters toward the 10,000 award options letter goal for the Month of
      November (15% of the total)
   Of the 3,119 total benefits calculated, 109 are ‘zero’ awards and 3,010 have positive
      amount awards (averaging $72,006)

Data Verification and Closing Activity
    Assisted with the completion of five closings
    Delivered 854 Real Estate Solution (RES) matches, 3,199 Flood Determinations;
      293 Automated Valuation Model (AVM) matches; 1,312 Broker Price Opinions
      (BPO) matches during the verification process
    Completed biometric software testing for existing images

Home Evaluations (Home Inspection) Activity
                           Table 2: Home Evaluation Team Metrics
     ACTIVITY               Prior    10/09 –   10/16 –    10/23 –   10/30 –   11/6 –   Current    Four
                            Total     10/15     10/22      10/29     11/5      11/9     Total     Week
                                                                                                 Average
Work Orders
Submitted by                7,056     3,079     3,223      2,546    2,705     3,623    22,232      3,024
Housing Advisor
Work Orders
                            7,008     2,736     3,386      2,478    2,734     3,346    21,688      2,986
Dispatched*
Evaluations
                            2,430      1,609     1,309     1,723     1,924      3,705 12,700        2,165
Completed
*Work order submitted by advisors are processed in batch, which accounts for the difference between
submitted and dispatched work orders

                                                   4
                                               Weekly Situation & Pipeline Report
                                                                         Week 19
                                                                    November 6 – November 9, 2006

         Hired several part-time programmers to assist Home Evaluations Team with
          automation of data flow
         Tested beta version of the automated QC check tool to speed up submission of
          approved CAD records
         Signed contracts with Dewberry and HGI to provide additional resources for home
          evaluations
         Completed training course materials for home evaluations
         Continued effort to develop other programs for automation of the management and
          delivery of data from home evaluations
         Continued updating of policies, protocols and procedures for home evaluation

 Call Center Activity
                                      Table 3: Call Center Metrics
     ACTIVITY              Prior       10/09 –    10/16 –       10/23 –   10/30 –   11/6-    Current   Four Week
                           Total        10/15      10/22         10/29     11/5     11/9      Total     Average
Calls                    116,773       17,359     15,115        11,294    16,292    16,086   192,919     14,697
Applications
                          21,820          812       1,012          756       507      508     25,415        696
Requested
Online Application
                              489         224         193          144       159      169      1,378        167
Assists
Hardcopy
                              414         142         128            71       74        69      898          86
Application Assists
Phone Applications            N/A         N/A         N/A          N/A        24        90      114          57
Spanish Calls                  86          58          61           59        68        73      405          65
Vietnamese Calls               14          17          31           13        23        22      120          22
Appointments
Scheduled by                6,850       7,533       6,729        4,050     9,178     7,444    41,784      6,850
Phone

          The Call Center saw an increase in the number of applications taken over the phone
           during the period, but not as many as expected after a Wednesday hard-launch
           (formal announcement)

 Mailroom/Data Entry Activity
                                  Table 4: Mailroom/Data Entry Metrics
     ACTIVITY            Prior       10/09 –     10/16 -       10/23 –    10/30 –    11/6-              Five
                         Total*       10/15       10/22         10/29      11/05     11/9     Total     Week
                                                                                                       Average
 New paper
 applications received   30,346       2,399       2,212         1,942      1,575       912    39,789     1,808
 through mailroom
 New paper
 applications entered
 into batch files for     7,322       3,093       6,762        11,505      9,792     1,100    39,572     6,450
 entry into
 eGrantsPlus
 New paper
 applications
 remaining to be         24,665      23,971      19,421         9,859           0      217       217      N/A
 entered into
 eGrantsPlus



                                                           5
                                                                     Weekly Situation & Pipeline Report
                                                                                               Week 19
                                                                                                    November 6 – November 9, 2006

   Mail volume (inbound) has dropped off significantly to 912 pieces this week. This is
    down from a high of 8,742 the week of September 11th
   Total mail (i.e., new, non-duplicate applications) received to date is 39,789. Note: this
    number has been adjusted to reflect actual counts of earlier estimates for weeks prior
    to the opening of the data entry center
   Total mail processed for entry into eGrantsPlus to date is 39,572. Mail processing has
    steadily increased from 960 applications per week to a high of 11,505 during the week
    of October 23rd
   We have eliminated the backlog and staffed the data entry team to handle current
    inbound mail volume and work on error handling; data entry team is currently
    processing current week mail


                                                                 Cumulative Metrics

                   45000                                                                                                                                      39789
                                                                                                                                                 38877
                                                                                                                                   37529
                   40000                                                                                             35711
                                                                                                           33616                                              39572
                   35000                                                                    31217                                                38472

                                                                                27945
                   30000
                                                                      24205
         Volumes




                                                                                                                                   28682
                   25000
                                                           18218                24203       23895                    18534
                   20000                                              23245                                23201

                   15000                                   18218
                                                                                                           10415     17177
                                            9476
                                                                                                7322
                   10000
                                            9476                                3742
                                                                                                                                   8847
                    5000   1799
                                                             0
                                                                       960                                                                         405         217
                                     1799
                       0             0               0




                                                                                                                                                                   6-Nov
                            28-Aug




                                                                                                 2-Oct


                                                                                                            9-Oct


                                                                                                                      16-Oct


                                                                                                                                    23-Oct


                                                                                                                                                  30-Oct
                                             4-Sep


                                                            11-Sep


                                                                       18-Sep


                                                                                 25-Sep




                   -5000

                                                         Inbound Mail            Processed Applications                                 Backlog

                                            Figure 3: Mailroom/Data Entry Trends
Housing Assistance Center Appointment Activity
Appointments appear to be down for the week, but the reporting period change resulted in
the reduction; next week will include a full-week’s data. The Program projects to complete
over 3,500 appointments for the entire week, which would constitute the highest week to
date. The Program continues to take appointments by telephone and from potential
applicants by walking into the Centers without appointments, if possible. Tables 5 and 6
show the appointment activity for the Centers by day and by week, respectively.

                    Table 5: Housing Assistance Center Appointments by Day
                                       Mon                 Tues         Wed           Thurs               Fri         Sat            Sun                                   Weekly
    ACTIVITY                           11/6                11/7         11/8           11/9              11/10       11/11          11/12
                                                                                                                                                           Total
                                                                                                                                                                           Average
Appointments Held                      324                 666          483               815                    -             -             -         2,288                  572




                                                                                  6
                                                                                         Weekly Situation & Pipeline Report
                                                                                                                   Week 19
                                                                                                                 November 6 – November 9, 2006

                                                 Table 6: Housing Assistance Center Appointments by Week
                                                                    Prior          10/09 –      10/16 –       10/23 –          10/30 –    11/6-       Current    Five
                                 ACTIVITY                           Total           10/15        10/22         10/29            11/5      11/9*        Total     Week
                                                                                                                                                                Average
Appointments Held                                                   7,487           3,085        3,153         2,924            3,051     2,288       21,988      2900

                                  The 2,288 appointments are for a four-day period and reflect the transition from a
                                   Sunday night close to the Thursday close cutoff

Figure 4 shows the number of appointments scheduled and actual appointments held by
Center. The percentage for each Center represents the number of scheduled appointments
that were actually held.

                                                               Housing Assistance Center Processing, November 6 - 9, 2006

                                               88%
                               Vermilion              46
                                                       52
                                               91%
                             Terrebonne           29
                                                  32
                                               98%
                            St. Tammany                                     213
                                                                             218
                                               89%
Housing Assistance Center




                             St. Bernard                              177
                                                                        199
                                               89%
                            Plaquemines                51
                                                        57
                                               91%
                            New Orleans                                                                                                         709
                                                                                                                                                       783
                                               87%
                               Jefferson                                           248
                                                                                         285
                                               86%
                               Cameron           18
                                                 21
                                               81%
                              Calcasieu                                        239
                                                                                          296
                                               80%
                            Baton Rouge                                                                                    558
                                                                                                                                            696

                                           0                 100      200                300       400           500            600       700          800      900
                                                                                                     Applications

                                                                                    # of Appts Scheduled   # of Actual Appts    Percent


                                               Figure 4: Appointments Scheduled and Held by Center

Figures 5 and 6 show trends of scheduled versus held appointments and the average
number of appointments per day over current and previous periods. Figure 5 also includes
the number of appointments missed (for the shortened reporting period). The trend
illustrated by Figure 5 is consistent with the short reporting period. Next week will show
continued growth of scheduled and held appointments.




                                                                                                     7
                                                                             Weekly Situation & Pipeline Report
                                                                                                       Week 19
                                                                                                                   November 6 – November 9, 2006

                                    We e kly Sche dule d (Planne d) v s. He ld (Actual) Appointme nts


                 4000
                                                                                            3571                  3506                                             3532
                                                                                                                                         3401
                 3500
                                                                                                   3082                  3153                                             3051
                                                                                                                                                  2924
                 3000                                                                                                                                                                   2639
  Appointments




                                                                   2453                                                                                                                        2288
                 2500                                                        2275

                 2000

                 1500   1158 1236              1183 1147

                 1000
                                                                                                            489                                            477                    481
                                                                                                                                   353                                                                 351
                 500
                                                                                      178
                                                              36
                   0
                                                     2-Oct




                                                                              9-Oct




                                                                                                   16-Oct




                                                                                                                          23-Oct




                                                                                                                                                  30-Oct




                                                                                                                                                                          6-Nov




                                                                                                                                                                                               9-Nov
                                    25-Sep




                                                                                               Pe riod Ending

                                                                                      Scheduled                   Held             Missed



                         Figure 5: Weekly Scheduled and Held Appointments.

                                                               Ave rage Daily Appointm e nts


                                             650
                                             600                                                                                                                      572
                                             550
                                             500                                                   440             450              418                    436
                                             450
                           Appointments




                                             400                                      325
                                             350
                                             300
                                             250   177
                                             200                    164
                                             150
                                             100
                                              50
                                               0
                                                                     2-Oct


                                                                                       9-Oct


                                                                                                        16-Oct


                                                                                                                     23-Oct


                                                                                                                                         30-Oct


                                                                                                                                                           6-Nov


                                                                                                                                                                          9-Nov
                                                     25-Sep




                                                                                               Period Ending

                                                                                                   Average Daily



                             Figure 6: Average Daily Appointments by Period.

Table 7 shows the next available appointment date by Center, and indicates relative
immediate availability in the East Baton Rouge Center and the opening of the Houston
Center on the 15th with appointment availability on the 17th.




                                                                                                   8
                                        Weekly Situation & Pipeline Report
                                                                  Week 19
                                                       November 6 – November 9, 2006

                          Table 7: Center Appointment Availability
                #          Center Name               Next Available Appointment
                1    East Baton Rouge                    November 17, 2006
                2    Orleans                             December 13, 2006
                3    Calcasieu                           November 28, 2006
                4    Jefferson                           December 21, 2006
                5    St. Bernard                          December 5, 2006
                6    St. Tammany                         December 14, 2006
                7    Cameron                             November 25, 2006
                8    Plaquemines                         December 22, 2006
                9    Terrebonne                           December 2, 2006
                10   Vermilion                            December 1, 2006
                11   Houston                             November 17, 2006

       Centers are steadily increasing the number of homeowner appointments completed
        each week, increasing productivity, efficiency, and service to homeowners. Plans
        are being implemented to achieve the goal of reaching 1,000 appointments per day
       On November 7, the scheduling software was reconfigured to accept appointments
        at 1 hour intervals. Previously, the software was configured to accept appointments
        at 1 and ½ hours intervals. Appointments that were previously rescheduled and not
        deleted from the scheduling software are currently being cancelled. These two
        changes have resulted in availability to schedule appointments within the Housing
        Assistance Centers as soon as November 17

Supporting Function Activity
       Human Resources: The process is underway for hiring an additional 270 advisors
        and support staff based on accelerated applicant processing goals to reach 1,000
        appointments per-day goal.
       Logistics: Identified potential second New Orleans Center and entered into
        negotiations for lease and conducted final preparation for the Houston Center
        opening on Wednesday.
Table 8 shows the breakdown of applicants by race as reported by the applicant. Twenty-
two designated their race as Black, 23% as White, and 52% chose not to designate race.

               Table 8: Applicant Race and Ethnicity as Reported by Applicant
                                 Race                              Total Applications
       American Indian/Alaska Native                                                125
       American Indian/Alaska Native and White                                      146
       American Indian/Alaskan Native/Black-African American                        175
       Asian                                                                        597
       Asian and White                                                                  71
       Black/African American                                                     16,402
       Black/African American and White                                             402
       Native Hawaiian/Other Pacific Islander                                           45

                                                 9
                                       Weekly Situation & Pipeline Report
                                                                 Week 19
                                                  November 6 – November 9, 2006

                               Race                           Total Applications
      Other Multi-Racial                                                        847
      White                                                                  17,222
      Race not Provided by Applicant                                         39,692
      Total                                                                  75,724

RENTAL PROPERTY REPAIR PROGRAM
      Met with representatives of Capital One and First NBC Bank as part of an outreach
       effort to the lending institutions expressing interest in the Program
      Began preparation of initial HDS System Administrator training for Single Family
       system (target start date: 11/14/06) and began setup of Users and User Groups in
       the System Security
      Continued recruiting and interviewing for key staff members.
      Drafted policies and procedures documents and continued to develop program
       forms
      Completed review of the HDS Single Family Web module as it relates to the
       Lender process; identified enhancements needed to meet the information needed to
       be entered by lenders (Requirements gathering estimated to be 70% complete)
      Numerous program issues and final decisions related to the Property Owner
       Application process are pending
      Program Design decision/approval start date has not been achieved; estimated date
       Notice of Funds Available Round 1 - February 22

HAZARD MITIGATION GRANT PROGRAM (HMGP)
      Continued to develop Program design and integrate all elements of departmental
       support, i.e. Assistance Center, Training, Human Resources, etc.
      Submitted the Individual Mitigation Measures HMGP application to OCD
       (expecting signature and OCD/GOHSEP submission to FEMA on 11/13)
      Continued to review candidates for positions
      Completed the valuator information fact sheet and related slide presentation
       regarding Individual Mitigation Measures for evaluator training
      Completed the subcontractor proposal for the evaluation team to support HMGP to
       provide Mitigation Counselors and Grant Administrators

PROGRAM SUPPORT STATUS

LOGISTICS, FACILITIES, & SECURITY
      Made final preparations for the Houston Center opening with final provision of
       equipment
      Entered into negotiations for leasing the second New Orleans Center (December)




                                            10
                                 Weekly Situation & Pipeline Report
                                                           Week 19
                                                  November 6 – November 9, 2006

HUMAN RESOURCES
      Prepared for involvement in recruiting events around the State of Louisiana and
       Houston, including events with United Houma Nation, New Orleans Black
       Chamber of Commerce, Catholic Charities, Housing Authority of New Orleans, and
       the Hispanic COC Job Fair
      Filled three key positions for the HMGP
      Filled 10 positions (of 80) for the Rental Repair Program

POLICY & PLANS
      Delivered draft slum/blight analysis and the Homeowner monitoring plan to OCD
       and completed final drafts of the closing documents
      Reviewed Rental waiver requests and finalized letters sent to Homeowner program
       applicants
      Provided Action Plan amendments and reported low/mod income applicant data

TRAINING
      Coordinated logistics and training materials for the Homeowner Program Training
       for new employees at the Houston Housing Assistance Center
      Continued development of the revised training for Home Evaluators; coordinated
       logistics and training materials
      Continued development of the web-based training for Housing Assistance Center
       staff

EXTERNAL AFFAIRS
Community Outreach

                       Table 8: Community Outreach Metrics
                        Events
                                      People Reached     Events To-     People Reached
   Meeting Type        Week 11/6-
                                      Week 11/6-11/9       Date            To-Date
                         11/9
 Community                      11                244             121             11,214
 Faith Based                      3                24              18                896
 Business                         -                 -               7                254
 Governmental                     6                30              41              1,717
 Case Managers                    1                12              30                590
 TOTAL                          21                310             217             14,671

      Continued to meet with local government officials, religious leaders, non-profits
       and representatives of FEMA to provide updates about the Program, including
       Mayors of Parishes, Churches Helping Churches, Catholic Charities, Unified Non-
       Profits of Greater New Orleans, Lutheran Disaster Homecoming Center, and
       SMILE Community Action Agencies



                                           11
                                       Weekly Situation & Pipeline Report
                                                                 Week 19
                                                               November 6 – November 9, 2006

   Communications
      Continued to develop communications plan for Phase 2 – 2006 (Deliverable 00038)
      Began drafting Rebuilding Registry fact sheet and communications strategy
      Continued to craft Rental Repair communications timeline
      Created press release on phone applications and Houston Center opening

   Public Information
      Continued Public Information campaign by monitoring media outlets to ensure
          accurate information is being disseminated to the public
      Met with several media outlets to update outlets on latest activities, updates to
          periodic data, and correcting errant information, including, WWL-TV, Times
          Picayune, New Orleans City Business, WDSU, South Baton Rouge Journal,
      Assisted with refining messages and fact sheets for Road Home statistics
      Assisted with the preparation of The Road Home Outreach Team for interviews on
          HTV and KLRZ in Houma

   MIS
         Launched eGrantsPlus calculator into production and continued to monitor
          eGrantsPlus calculator with award batch processing
         Continued to define plan to call applicants who have appointments in 2007 to move
          them forward into recently opened slots
         Modified Scheduler to increase the number of appointments and optimize
          appointments which resulted in availability in mid-November
         Continuing requirements definition for Small Rental with HDS
         Building an application to provide applicant status; roll-out in the Call Center,
          Centers, and HQ in the upcoming week with ongoing planning for roll-out to OCD

   ANTI-FRAUD, WASTE, AND ABUSE
                         Table 9: Fraud, Waste and Abuse Metrics
            ACTIVITY                    Prior       10/09–      10/16–   10/23–   10/30–   11/6 –   Current
                                        Total       10/15       10/22    10/29     11/5    11/09     Total
Housing Assistance Center Issues
                                                2          0         0        0        3        2         7
Reported to Fraud Prevention
Evaluator Issues Reported to Fraud
                                                4          2         0        0        7        0       13
Prevention
Third Party Issues Reported to Fraud
                                                0          0         0        0        0        1         1
Prevention
Evaluator Data Anomalies Identified
                                                0        138         0        0     385        45      568
by Fraud Prevention
Applicant Data Anomalies Identified
                                                0          0         0        0        0     156       156
by Fraud Prevention

         Continued to investigate multiple homeowner assistance center and evaluator data
          anomalies; worked to provide guidance for resolution to the respective teams


                                                    12
                                  Weekly Situation & Pipeline Report
                                                            Week 19
                                                    November 6 – November 9, 2006

   Met with State staff and Program participants to discuss Anti-fraud activities and
    suggested additional measures to help Program implement and report anti-fraud
    activities
   Performed extensive data analysis on data provided by Program teams and prepared
    detailed memoranda discussing the data analysis performed on the datasets
    provided, including current grants calculator and the 263 records ready for
    calculation
   Agreed on plan to finalize anti-fraud waste and abuse policies for programs other
    than homeowner assistance to the extent the programs are codified; submission due
    November 30

QUALITY ASSURANCE AND CONTROL
     Drafted Survey to poll Homeowner applicants who have received their benefit
      letters
     Provided survey results and comments to Communications Department to assist in
      developing Communications Plan for Phase 2
     Documented results of visits to Housing Assistance Centers: St. Tammany, St.
      Bernard and Plaquemines
     Organized a Metric Summit Meeting to be held next week to coordinate
      performance measurements and metrics to report in various deliverables
     Coordinated with Rental Program to evaluate existing process documentation for
      potential process improvements

COMPLIANCE
     Worked on developing the Privacy and Ombudsman policy and procedures
     Developed an agenda for the Attorney General’s Task Force meeting on
      Wednesday November 15, 2006
     Provided advice on the integration of compliance measures within the Rental,
      Homeowner, and Organizational structures
     Worked with KPMG to resolve internal matters and continue to work with KMPG
      to develop anti-fraud and internal controls to prevent and detect fraud, waste, and
      abuse

SPECIAL NEEDS TEAM
     Developed and submitted input to the Homeowner Operations Manual on Special
      Needs items
     Provided guidance to Program participants on Special Needs considerations in all
      areas of the Program, including hiring practices, special needs accommodations for
      applicants, ‘fast tracking’ process, special needs training, fact sheet and literature
      offerings
     Developed memo highlighting key Special Needs recommendations and action
      items



                                            13
                                                                                Weekly Situation & Pipeline Report
                                                                                                          Week 19
                                                                                                November 6 – November 9, 2006



APPENDIX A

Initial Option Elections of Applicants, by Parish of Damaged Residence
Note: Parish information and option choices are as reported on applications received from homeowners and may change once
validation by The Road Home Program is completed and families consider benefit amounts for each possible option.

                                  Keep Your        Sell, but Stay in      Sell, and Move                       Information Not
           PARISH                                                                             Undecided                            Total
                                    Home              Louisiana          out of Louisiana                         Available
ACADIA                                        45                     5               -                     6                   1           57
ALLEN                                         75                     5               -                    11                   2           93
ASCENSION                                     34                    11                    1                1                   2           49
ASSUMPTION                                    34                     3               -                     5              -                42
BEAUREGARD                                 158                      23               -                    24                   6       211
CALCASIEU                                 2,644                 295                       9           443                  140       3,531
CAMERON                                    562                  174                       9           387                     79     1,211
EAST BATON ROUGE                           113                       6                    1               10                   3       133
EAST FELICIANA                                13                -                    -                     4                   2           19
EVANGELINE                                     9                     1                    1                2                   2           15
IBERIA                                     453                      48                    2               87                  27       617
IBERVILLE                                     25                     4               -                     7              -                36
JEFFERSON                                 7,272                 378                      54           560                  261       8,525
JEFFERSON DAVIS                            207                      19               -                    36                  15       277
LAFAYETTE                                     27                     2               -                    11                   8           48
LAFOURCHE                                  124                      18                    1               18                   6       167
LIVINGSTON                                    65                    12               -                    17                   4           98
ORLEANS                                 23,197                3,041                  546             4,136                 945      31,865
PLAQUEMINES                                947                  446                      27           664                  163       2,247


                                                                         14
                                                                              Weekly Situation & Pipeline Report
                                                                                                        Week 19
                                                                                              November 6 – November 9, 2006

 Initial Option Elections of Applicants, by Parish of Damaged
 Residence (Continued)
                                Keep Your        Sell, but Stay in      Sell, and Move                       Information Not
          PARISH                                                                            Undecided                            Total
                                  Home              Louisiana          out of Louisiana                         Available
POINTE COUPEE                                5                -                    -                     3                   1            9
SABINE                                       5                     2               -                     2              -                 9
SAINT BERNARD                           3,600               3,336                  326             1,859                 224       9,345
SAINT CHARLES                            183                      10               -                    25                  21       239
SAINT HELENA                                54                     4                    2               14                   3           77
SAINT JAMES                                 23                     1               -                     3              -                27
SAINT LANDRY                                45                     6               -                     6                   1           58
SAINT MARTIN                                32                     3               -                     9                   2           46
SAINT MARY                                  86                     9               -                    17                   8       120
SAINT TAMMANY                           4,298                 417                      57           489                  145       5,406
ST JOHN THE BAPTIST                      178                       5                    3               20                   6       212
TANGIPAHOA                               200                      16                    1               37                  14       268
TERREBONNE                               575                  110                       4           122                     25       836
VERMILION                                789                  117                       1           171                     52     1,130
VERNON                                      16                     3               -                -                        2           21
WASHINGTON                               305                      11               -                    30                  16       362
WEST BATON ROUGE                             4                -                    -                -                        1            5
WEST FELICIANA                               -                -                    -                -                        -            -
No Parish Provided by
Applicant                               3,283                 732                      96           819                3,052       7,982
Non-Presidentially Declared
Disaster Area Parishes                    228                     33                    4             47                    19       331
Total                                49,913               9,306                1,145            10,102              5,258         75,724




                                                                       15
                  Weekly Situation & Pipeline Report
                                            Week 19
                           November 6 – November 9, 2006

APPENDIX B




             16
                  Weekly Situation & Pipeline Report
                                            Week 19
                           November 6 – November 9, 2006

APPENDIX C




             17
                                        Weekly Situation & Pipeline Report
                                                                  Week 19
                                                         November 6 – November 9, 2006

GLOSSARY

Pipeline Diagram Terms (Figures 1 and 2)

APPLICATIONS
Online in System represents the cumulative number of applications in the system for
applications submitted online.
Mail in System represents the cumulative number of applications in the system for hard copy
applications submitted via mail.
Phone in System represents the cumulative number of applications in the system for applications
taken over the phone.
Total in System represents the cumulative number of applications in the system for applications
submitted online, via mail, and over the phone.

APPOINTMENTS
Appointment Letters Sent represents the cumulative number of letters sent to applicants asking
them to call and schedule an appointment. Not all applicants will receive appointment letters
because they may be ineligible or may have already scheduled their appointment over the phone.
Appointment letters are sent in batches twice a week.
Appointments Scheduled represents the cumulative number of appointments scheduled to date.
Appointments Completed represents the cumulative number of appointments completed at
Housing Assistance Centers where advisors submitted the applicants’ completed applications.

CALCULATIONS
Applications in Verification represents the cumulative number of applicants whose application
data is being verified to determine eligibility and basis for calculation of benefits.
Benefits Calculated represents the cumulative number of applications for which eligibility has
been determined and benefits have been calculated for the various possible options.

CLOSINGS
Options Letters Sent represents the cumulative number of applicants who have been sent a
benefit options letter noting their respective benefit options.
Options Selected represents the cumulative number of applicants who have replied to the options
letter and selected their benefit option.
Closed represents the cumulative number of applicants who have gone through the closing
process and whose funds have been disbursed.




                                                  18

				
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