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					SOCIAL SECURITY FUND OF RWANDA




         BUSINESS PLAN 2010-2011




                                   June, 2010
TABLE OF CONTENTS



TABLE OF CONTENTS ...............................................................................................1
LIST OF TABLES .......................................................................................................1
ABBREVIATIONS .......................................................................................................2
1. INTRODUCTION....................................................................................................3
2. CORPORATE STATEMENTS ....................................................................................4
   2.1. Vision .............................................................................................................4
   2.2. Mission ...........................................................................................................4
   2.3. Corporate values .............................................................................................4
3. OPERATING ENVIRONMENT (SWOT Analysis) .........................................................5
4. FINANCING THE PLAN ...........................................................................................6
   4.1 Cost estimations ..............................................................................................6
5. ACTIVITY PROGRAM July 2010/2011......................................................................7
Annex II : ORGANISATIONAL STRUCTURE ............................................................... 16



LIST OF TABLES



Table 1: CSR’S SWOT ANALYSIS ................................................................................5
Table 2: SSFR 2010/2011 EXPENDITURE PROJECTIONS .............................................6
Table 3: Revenue Projections.....................................................................................7




                                                                                                                           1
ABBREVIATIONS



1. DC&B         : Department of Contributions and Benefits
2. DI&SP        : Department of Investment and Special Projects
3. DPR&S        : Department of Planning, Research and Statistics
4. DIT          : Department of Information Technology
5. DQA&IA       : Department of Quality Assurance and Internal Audit
6. DHR&A        : Department of Human Resources and Administration
7. DL&CS        : Department of Legal and Corporate Services
8. DCE&CR       : Department of Contributors’ Education and Customer Relations
9. DFIN         : Department of Finance
10. DRE         : Department of Real Estate
11. CSR         : Caisse Sociale du Rwanda
12. DRC         : Democratic Republic of Congo
13. EAC         : East African Community
14. SMT         : Senior Management Team
15. SWOT        : Strength, Weaknesses, Opportunities and Weaknesses
16. ECASSA      : East and Central Social Security Association
17. RDB         : Rwanda Development Board
18. RRA         : Rwanda Revenue Authority




                                                                                 2
1. INTRODUCTION

The Social Security Fund of Rwanda (SSFR), according to the governing social security
law, is mandated to effectively manage members’ funds and render quality services to
its clients. This mandate entails three principle functions: collection of contributions,
payment of benefits and investment of members’ funds.

Since the inception of the Fund, the execution of the above mandate has always been
done through preparation of strategic plans and annual action plans. This annual action
plan marks the commencement of the implementation of the new strategic plan
2010/2011-2012/2013.

The 2010/2011 action plan comprises three strategic objectives, 20 strategies and 60
activities and is prepared in the format of previous action plans. The major priorities for
this year include:

      Implementation of the provident fund, one of the planned social security reforms
      Putting into action the RRA/SSFR project, where RRA will be entrusted with the
       task of collecting members’ contributions on behalf of SSFR
      Implementation of real estate projects
      Database cleaning

The monitoring and evaluation of the implementation of this action plan will be done
through performance monitoring reports prepared every month, quarter and semester.




                                                                                         3
2. CORPORATE STATEMENTS

2.1. Vision
“To be the best social security service provider in the region”

2.2. Mission
“Efficiently manage members’ funds and provide high quality service to beneficiaries
and other stakeholders.”

2.3. Corporate values
   Fairness and professional excellence;
   Openness and accountability;
   Creativity, innovation and integrity;
   Efficiency and transparency in service delivery;
   Cooperating and working with others;
   Information Technology oriented;
   Being responsive to challenges and opportunities.




                                                                                  4
3. OPERATING ENVIRONMENT (SWOT ANALYSIS)

The SWOT analysis for CSR is detailed in the table below.

Table 1: CSR’S SWOT ANALYSIS

     STRENGHTS                                        WEAKNESSES

1. Young and experienced staff                   1. Inaccuracies in the database

                                                      Lack of technical expertise in some
2. Well defined organisational structure         2.
                                                      areas like actuarial sciences

                                                      Lack of modernised documentation
3. Revised legal and policy instruments          3.
                                                      centre

4. Established on-line services                  4. Limited coverage

   The financial and administrative autonomy
5. enjoyed by CSR facilitates smooth running     5. High turnover of staff
   of organisational activities.

6. Favourable working environment                6. Limited IT system

7. Comprehensive procedure manuals

     OPPORTUNITIES                                    THREATS

                                                      The culture of non compliance of
1. Support from the government                   1.
                                                      employers

     Cooperation with ECASSA and other
2.                                                2. Increasing informal sector
     organisations that share technical expertise

     Existence of National Policy on Social           Narrowness of Financial market in
3.                                               3.
     Security                                         Rwanda

     Cooperation with other institutions like RDB
4.                                                4. Delays in enacting laws and policies
     and RRA

   Economic integration widens Investment
5. Opportunities and facilitates benefits        5.   Delays in tender processing
   portability

6. Good political environment in the region

7. Good economic policies in the country




                                                                                            5
4. FINANCING THE PLAN


4.1 Cost estimations

For purposes of budgeting, the 60 activities making up the 2010/2011 action plan can
be divided into four types of expenditures listed below.

   -   Benefits expenditure ( includes pension and occupational hazard benefits)
   -   Operating expenditure (administrative expenses )
   -   Equipment expenditure (like computer and other durable equipments)
   -   Investment expenditure (investments made like real estate, equity, bank term
       deposits)


The total cost of implementing the 2010/2011 action is estimated at Rwf 48.6bn. The
details are indicated in the table below.

Table 2: SSFR 2010/2011 EXPENDITURE PROJECTIONS

Expenditure type            Amount in Rwf

Benefits expenditure            6,659,752,640

Operating expenditure           7,515,878,588

Equipment expenditure             795,598,746

Investment expenditure         33,655,590,561

Total expenditure           48,626,820,535




4.2 Source of Funds


There are two sources of funds for the Social Security Fund of Rwanda; members’

contributions and Investment returns. The projection of funds for 2010/2011 is shown

in the table below.




                                                                                       6
Table 3: REVENUE PROJECTIONS

Source                               Amount in Rwf

Opening balance                          5,000,000,000

Members’ contributions                  31,361,174,816

Investment and other revenues           14,279,060,418

Total                                50,640,235,234


5. ACTIVITY PROGRAM July 2010/2011

The activity program for 2010/11 is presented in a matrix that comprises six
components expounded below.



i)      Main objectives: As shown in the introduction, there are three major goals
        that provide the strategic direction of the SSFR.


ii)     Strategies: these are measures taken to realise the set goals. This action plan
        has 20 strategies


iii)    Activities: These are actions required to operationalise the strategies. The
        2010/2011 action plan has 60 activities.


iv)     Timing: Each activity set has to be accomplished in a period of time that is
        specified in the table. This facilitates the control process.


v)      Performance indicators: Each activity has got performance indicators that
        guide the action plan implementation monitoring. Performance indicators/ key
        output are evidences that a given activity has been delivered.


vi)     Responsibility: Each planned activity falls under the responsibility of
        departments or units. It is important to mention here that there are 10
        departments and a modernisation unit. These departments are responsible for
        implementing the planned actions with in time limits set.


                                                                                     7
                                              SSFR ACTIVITY PROGRAM 2010-2011

      Main                 Strategies          Activities                        Output indicators       Responsible       Time    Assumption         Cost
S/N                                                                                                      department        frame
      Objectives

      Strengthen       Increase           Register new members               6,312 new employers         DC&B          June 2011   Participation of           10,635,975
      financial        membership                                           registered                                             informal sector
      sustainability                                                                                                               due to reforms
 1.
      of CSR
                                          Sensitise the working             At least 360 sensitization   DC&B,         June 2011   Commitment of             106,373,675
                                          population and the general        campaigns (workshops)        DCE&PR                    the concerned
                                          public on their social security   conducted                                              departments
                                          rights and obligations
                                                                            Solidarity magazine          DCE&PR        Quarterly   Availability of           185,240,000
                                                                            produced                                               funds

                                                                            Publicity programmes         DCE&PR        Quarterly   Availability of
                                                                            implemented                                            funds

                       Effectively        Follow up the enactment of        New laws approved            DLCA,         March       Government                 86,526,600
                       implement social   the laws to make the reforms                                   Modernisati               commitment
                       security reforms   operational                                                    on Team       2011

                                          Design strategy papers to         Strategy papers in place     Modernisati   June 2011   Enactment of the
                                          implement the provident                                        on Team                   new laws
                                          fund and the housing scheme


                                          Conduct institutional review   Institutional review            Modernisati   March       Enactment of the
                                          to determine the institutional conducted                       on Team                   new laws
                                          changes required to                                                          2011
                                          implement the provident
                                          fund

                       Improve employer   Strict control and monitoring     100% compliance in public    DC&B          Quarterly   Staff have the             33,550,697
                       compliance         of employer compliance            sector                                                 required Skills

                                                                            65% in private sector




                                                                                                                                                             8
                                                   Identify and pursue all non-     All non-filers are identified   DC&B         Quarterly   Cooperation with                  01
                                                   fillers                          and pursued                                              RRA

                                                   Ensure collection of             100% of contributions target DC&B            Quarterly
                                                   members’ contributions           achieved

                                                   Strengthen employers’ audits     At least 660 final audit        DC&B         June 2011
                                                                                    reports

                                                   Monitor the enforcement of       At least 24% and 18% of         DFIN         Quarterly   Cooperation with       65,054,700
                                                   arrears                          contribution arrears                                     RRA
                                                                                    recovered in the private
                                                                                    sector and public sector
                                                                                    respectively.

                                Prudently invest   Evaluate and monitor             Investment plan                 DI&SP, DRE   Monthly     Commitment of       33,655,590,561
                                members’ funds     investment plan                  implementation reports                                   the concerned
                                                   implementation and respect       produced                                                 departments
                                                   of investment guidelines
                                                                                    Investment policy and           DI&SP        Monthly     Commitment of
                                                                                    guidelines respected                                     CSR management


                                                   Conduct investment projects      Feasibility study reports       DI&SP        Quarterly   Skills in project          8,042,310
                                                   feasibility studies for right    produced                                                 analysis
                                                   decisions
                                                                                    At least 10 investment          DIS&P        June 2011   Growing                     844,223
                                                                                    opportunities identified                                 economy

                                                   Maximise revenue collections Rwf 14.2bn Investment               DI&SP, DRE   June 2011   All expected               6,929,821
                                                   from investments             returns realised                                             returns realised

                                                                                    100% of arrears in Real         DRE          Monthly     Commitment of          20,947,000
                                                                                    estate investments                                       the concerned
                                                                                    recovered                                                department

                                                   Review and advise on             Investment review reports       DI&SP        Quarterly   Commitment of              3,073,709
                                                   investment risks and             produced                                                 the concerned



1
    The cost is not yet established. It will be considered during budget revision



                                                                                                                                                                    9
                    exposures                                                                           department


                    Prepare financial modelling    Updated financial models      DIS&P   Twice a year   Commitment of
                    templates for each company     for companies in place                               the concerned
                    within investment portfolio.                                                        department

Embrace financial   Prepare financial statements   Financial statements          DFIN    June 2011      Commitment of            3,411,574
accountability                                     prepared                                             the concerned
                                                                                                        department

                    Coordinate external audit      Audited Financial             DQIA/D Annually        Availability and     30,000,000
                    exercise                       statements produced           FIN                    accuracy of
                                                                                                        financial data

                    Modernise the accounting       International financial       DFIN    June 2011      IT reform                1,002,326
                    system                         reporting standards adopted                          conducted

                    Ensure that Bank               Bank reconciliation           DFIN    Monthly        Adequate                 1,288,000
                    reconciliation is conducted    conducted with no delays                             staffing level

                    Effectively monitor CSR        Reports on liquidity status   DFIN    Weekly         Commitment of            1,288,147
                    liquidity status               produced                                             the concerned
                                                                                                        department

                   Regularly monitor the status    CSR real estates and other    DRE/    Weekly         Commitment of      1,293,866,616
Efficiently Manage
                   of real estates and other       assets in good conditions     DHRA                   the concerned
CSR assets
                   assets                                                                               departments

                    Conduct re-evaluation of CSR   Inventory and re-evaluation   DHRA    May 2011       Commitment of            6,000,000
                    assets                         reports produced                                     the concerned
                                                                                                        department

                    Ensure maintenance of CSR IT Maintenance done                DIT     Weekly         Commitment of            5,000,000
                    equipments                                                                          the concerned
                                                                                                        department

                    Prepare and implement the      Procurement plan prepared     DHRA    August 2010    Availability of      13,699,043
                    procurement plan in            and implemented in                                   funds
                    accordance with                accordance with laws and




                                                                                                                            10
                                              procurement policy               policies

                                                                               Follow up execution of             DHRA/   Quarterly       Commitment of
                                                                               contracts for tendered             DRE                     the concerned
                                                                               services                                                   department

                                              Put in place Asset               Asset management policy in         DHRA    September       Commitment of
                                              management policy                place                                      2010            the concerned
                                                                                                                                          department




Sub-Total                                                                                                                                                       35,538,364,977




2.                                               Conduct an IT audit          IT audit report in place      DIT            December     Availability of funds      404,000,000
     Develop a capable,
                                                                                                                           2010
     efficient and
     responsive                                  Design all required IT       IT policies are designed      DIT            February     Availability of
     organisation                                policies                                                                  2011         required technical
                                                                                                                                        skills + Commitment
                                                                                                                                        of the concerned
                                                                                                                                        department

                                                 Enhance network              CSR’s network efficiently     DIT            December     Availability of            150,820,000
                          Improve CSR’s
                                                 Management and               managed and monitored                        2010         required technical
                          Information
                                                 monitoring system                                                                      skills + Commitment
                          Technology System
                                                                                                                                        of the concerned
                                                                                                                                        department

                                                                              Virtual local Area Network    DIT            June 2011    Commitment of the           63,930,000
                                                                              (VLAN) operational                                        concerned
                                                                                                                                        department

                                                 Design and install           Disaster recovery site        DIT            April 2011   Availability of funds
                                                 disaster recovery site far   installed
                                                 from the Head Office




                                                                                                                                                                  11
                          Improve an archive          Archive system improved       DIT           June 2011     Commitment of the         34,603,803
Ensure the availability   system                                                                                concerned
and accuracy of                                                                                                 department
statistical data
required for decision     Iron out all inaccuracies   Data accuracy                 DPR&S,        June 2011     Commitment of the
making                    in the data base                                          DC&B, DIT                   concerned
                                                                                                                departments

                          Draw and implement          Training plan in place        DHRA          August 2010 Availability of funds      201,671,000
                          training plan
                                                      Training plan                 DHRA          Monthly
                                                      implementation reports
                                                      produced
Develop staff capacity
                          Modernize CSR               Documentation centre          DHRA          May 2011      Availability of funds         6,317,560
                          documentation Centre        equipped with 400 up-to-
                                                      date books

                                                      Library software              DHRA, DIT     February
                                                      management installed                        2011

                          Revisit staff salary        New salary structure in       DHRA          June 2011     Availability of funds   4,664,355,500
                          structure                   place and implemented

Improve staff             Conduct employee            Employee satisfaction         DHRA          May 2011      Commitment of the             1,535,500
motivation and draw       satisfaction survey         survey report in place                                    concerned
other staff retention                                                                                           department
strategies
                          Design staff retention      Staff retention strategy in   DHRA          November      Commitment of the        196,521,600
                          strategy                    place                                                     concerned
                                                                                                  2010          department

Enhance the               Review risks on the         All departments               DQA&IA        June 2011     Commitment of the         10,830,047
operational efficiency    performance of internal     reviewed and produce 3                                    concerned
of CSR                    controls                    reports Quarterly                                         department

                          Conduct a study on cost     Study report in place         Modernisati   March 2011    Commitment of the
                          management                                                on Team                     team




                                                                                                                                         12
                          Carry out evaluation of   Evaluation report in place    DQA&IA       Quarterly    Commitment of the            1,030,047
                          CSR SMT, Internal and                                                             concerned
                          external audit                                                                    department
                          recommendations
                          implementation

                          Evaluate staff            Evaluation results in place   DHRA         June 2011    Commitment of the            1,535,500
                          performance                                                                       concerned
                                                                                                            department

                          Management of             General management,           DHRA &       Continuous   Commitment of the       199,537,769
                          coordination offices      Provincial and District       DC&B                      concerned
                                                    offices managed                                         department

                          Implement RRA/CSR         RRA/CSR project               DC&B/DFIN    August 2010 Commitment of both             478,769
                          project                   implemented                   & DLCA                   institutions

                          Update legal              Updated legal                 DL&CA        March 2011   Existence of areas           4,800,000
                          instruments where         instruments reported                                    requiring
                          necessary                                                                         amendment
Put in place strategies
                          Follow-up court cases     Number of court cases         DL&CA        Monthly      Commitment of the        64,951,500
to ensure a conducive
                          and other litigations     handled                                                 concerned
legal framework
                          implicating the Fund                                                              department

                          Advise various units on   Advice rendered               DL&CA        Continuous
                          legal matters

Put in place measures     Conduct investigations    Investigation reports         DQIA         Quarterly    Commitment of the            1,030,047
to combat corruption      on corruption and other   produced                                                concerned
and other                 malpractices                                                                      department
malpractices

                      Draw annual action plan       Annual action plan and        DPRS, DFIN   May 2011     Availability of funds        2,861,848
Effectively implement
                      and budget                    budget (2011-2012) in
the strategic plan
                                                    place




                                                                                                                                    13
                                                         Prepare performance        Performance monitoring      DPRS     Monthly       Commitment of the             5,066,000
                                                         monitoring reports         reports in place                                   concerned
                                                                                                                                       department

                               Conduct researches        Identify areas requiring   Research Areas identified   DPRS     October       Commitment of the             1,632,040
                               in areas of interest to   research studies                                                2010          concerned
                               the Fund                                                                                                department

                                                         Conduct research           Report on the conducted     DPRS     Quarterly     Availability of funds
                                                         studies on identified      research produced
                                                         areas

                               Ensure employees’         Monitor staff’s            Status reports produced     DQA&IA   Monthly       Commitment of the             1,030,047
                               compliance with the       compliance with the                                                           concerned
                               fund’s guidelines and     fund’s guidelines                                                             department
                               standards

                               Ensure value for          Carry out value for        Value for money audit       DQA&IA   Every three                                 1,030,047
                               money                     money audits               reports produced                     months

                               Modernise CSR’s           Computerise the            Internal audit software     DQA&IA   March 2011    Availability of funds                02
                               Internal Audit system     internal audit system      program acquired

                                                                                                                                                               6,024,044,124
Sub-Total




2
    The budget for the internal audit software will be considered during budget revision



                                                                                                                                                                14
3.   To provide    Improve CSR services to      Conduct customer               Customer satisfaction        DCE&PR        May 2011     Commitment of         137,068,675
     quality       meet customer                satisfaction survey            survey report in place                                  the concerned
     services to   expectations                                                                                                        department
     customers                                  Respond to customer            Customer                     DCE&PR        Continuous
                                                request within the specified   correspondences
                                                time limit                     responded to within 2
                                                                               working days

                                                Monitor the implementation Monitoring report                DCE&PR        Quarterly    Commitment of
                                                of service delivery standards produced                                                 the concerned
                                                                                                                                       department

                                                Improve the help desk          New online services like     DCE&PR, DIT   January      Upgraded and
                                                system with online services    e-registration, e-                         2011         interactive
                                                                               declaration etc                                         website
                                                                               introduced

                                                Ensure quick processing and    Processing and payment       DC&B          Continuous   Updated data        6,755,713,041
                                                payment of benefits            deadlines adhered to.                                   base

                   Put in place strategies to   Effectively participate in the Portability of benefits in   DPRS          Continuous   Collaboration of       39,659,717
                   facilitate Rwandans who      preparation and                EAC                                                     other social
                   worked in other              implementation of the social                                                           security
                   countries of the region      security annex of the                                                                  institutions and
                   to access social security    common market protocol                                                                 partner states
                   benefits

                   Promote Corporate            Offer support to Social Cases Number of Social              DCE&PR        Quarterly    Availability of       131,970,000
                   Social responsibility                                      support cases handled                                    funds
                                                                              reported



Sub-Total                                                                                                                                                  7,064,411,433

Grand Total                                                                                                                                               48,622,345,034




                                                                                                                                                             15
             Annex I: ORGANISATIONAL STRUCTURE


                                                                                                             Line Ministry


                                                                                                         Board of Directors


                                                                                                           Director General


                                                                                                Executive Assistant




           Benefits and                Education            Planning,                                                                                                  Quality                Legal and
                                                                                  Investment                                                    Information                                                     Human Resources
           contributions                 and                Research                                    Real Estate                                                  Assurance                Corporate
                                                                                  and Special                               Finance DPT         Technology                                                      and Administration
                                       Customer           and Statistics                                   DPT                                                       and Internal             Services
                                                                                 Projects DPT                                                       DPT                                                               DPT
                 DPT                     care                 DPT                                                                                                     Audit DPT                 DPT

                                         DPT
Administrative         Administrative          Administrative       Administrative        Administrative        Administrative      Administrative      Administrative        Administrative         Administrative
  Assistant              Assistant               Assistant            Assistant             Assistant             Assistant           Assistant           Assistant             Assistant              Assistant


                       Pension and             Media and                                    Investment                              Treasury and          Software                                        Pension            Recruitment
                                                                     Statisticians                               Civil engineer                                              Internal Audit
                       occupational          public relations                                Analysts                                 Revenue            engineering                                      Litigation          and Staff
                       risk benefits                                                                                                 Accounting                                                           Lawyers             Training



                       Contributions           Education and                                                                        Budget and                                                       Investments
                                                                                           Investment              Estate                                 Business                                                           Payroll and
                        and return               Customer          Actuaries                                                        Expenditure                              Internal Affairs          Litigation
                                                                                           Monitoring             Manager                                 analysts                                                          Staff Records
                        processing                 Care                                                                             Accounting                                                         Lawyers
                                                                                               and
                                                                                           Evaluation



                       Auditors of                                    Planning                                                      Enforcement         Hardware and
                       contributors                                   officers                                                       and Debt              network                                                          Administration
                                                                                                                                    Management           engineering



                         District
                        Branches

                                                                                                                                                                                                                            Documentation



                                                                                                                                                                                                                                             16

				
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