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SOCIAL SECURITY FUND OF RWANDA
BUSINESS PLAN 2010-2011
June, 2010
TABLE OF CONTENTS
TABLE OF CONTENTS ...............................................................................................1
LIST OF TABLES .......................................................................................................1
ABBREVIATIONS .......................................................................................................2
1. INTRODUCTION....................................................................................................3
2. CORPORATE STATEMENTS ....................................................................................4
2.1. Vision .............................................................................................................4
2.2. Mission ...........................................................................................................4
2.3. Corporate values .............................................................................................4
3. OPERATING ENVIRONMENT (SWOT Analysis) .........................................................5
4. FINANCING THE PLAN ...........................................................................................6
4.1 Cost estimations ..............................................................................................6
5. ACTIVITY PROGRAM July 2010/2011......................................................................7
Annex II : ORGANISATIONAL STRUCTURE ............................................................... 16
LIST OF TABLES
Table 1: CSR’S SWOT ANALYSIS ................................................................................5
Table 2: SSFR 2010/2011 EXPENDITURE PROJECTIONS .............................................6
Table 3: Revenue Projections.....................................................................................7
1
ABBREVIATIONS
1. DC&B : Department of Contributions and Benefits
2. DI&SP : Department of Investment and Special Projects
3. DPR&S : Department of Planning, Research and Statistics
4. DIT : Department of Information Technology
5. DQA&IA : Department of Quality Assurance and Internal Audit
6. DHR&A : Department of Human Resources and Administration
7. DL&CS : Department of Legal and Corporate Services
8. DCE&CR : Department of Contributors’ Education and Customer Relations
9. DFIN : Department of Finance
10. DRE : Department of Real Estate
11. CSR : Caisse Sociale du Rwanda
12. DRC : Democratic Republic of Congo
13. EAC : East African Community
14. SMT : Senior Management Team
15. SWOT : Strength, Weaknesses, Opportunities and Weaknesses
16. ECASSA : East and Central Social Security Association
17. RDB : Rwanda Development Board
18. RRA : Rwanda Revenue Authority
2
1. INTRODUCTION
The Social Security Fund of Rwanda (SSFR), according to the governing social security
law, is mandated to effectively manage members’ funds and render quality services to
its clients. This mandate entails three principle functions: collection of contributions,
payment of benefits and investment of members’ funds.
Since the inception of the Fund, the execution of the above mandate has always been
done through preparation of strategic plans and annual action plans. This annual action
plan marks the commencement of the implementation of the new strategic plan
2010/2011-2012/2013.
The 2010/2011 action plan comprises three strategic objectives, 20 strategies and 60
activities and is prepared in the format of previous action plans. The major priorities for
this year include:
Implementation of the provident fund, one of the planned social security reforms
Putting into action the RRA/SSFR project, where RRA will be entrusted with the
task of collecting members’ contributions on behalf of SSFR
Implementation of real estate projects
Database cleaning
The monitoring and evaluation of the implementation of this action plan will be done
through performance monitoring reports prepared every month, quarter and semester.
3
2. CORPORATE STATEMENTS
2.1. Vision
“To be the best social security service provider in the region”
2.2. Mission
“Efficiently manage members’ funds and provide high quality service to beneficiaries
and other stakeholders.”
2.3. Corporate values
Fairness and professional excellence;
Openness and accountability;
Creativity, innovation and integrity;
Efficiency and transparency in service delivery;
Cooperating and working with others;
Information Technology oriented;
Being responsive to challenges and opportunities.
4
3. OPERATING ENVIRONMENT (SWOT ANALYSIS)
The SWOT analysis for CSR is detailed in the table below.
Table 1: CSR’S SWOT ANALYSIS
STRENGHTS WEAKNESSES
1. Young and experienced staff 1. Inaccuracies in the database
Lack of technical expertise in some
2. Well defined organisational structure 2.
areas like actuarial sciences
Lack of modernised documentation
3. Revised legal and policy instruments 3.
centre
4. Established on-line services 4. Limited coverage
The financial and administrative autonomy
5. enjoyed by CSR facilitates smooth running 5. High turnover of staff
of organisational activities.
6. Favourable working environment 6. Limited IT system
7. Comprehensive procedure manuals
OPPORTUNITIES THREATS
The culture of non compliance of
1. Support from the government 1.
employers
Cooperation with ECASSA and other
2. 2. Increasing informal sector
organisations that share technical expertise
Existence of National Policy on Social Narrowness of Financial market in
3. 3.
Security Rwanda
Cooperation with other institutions like RDB
4. 4. Delays in enacting laws and policies
and RRA
Economic integration widens Investment
5. Opportunities and facilitates benefits 5. Delays in tender processing
portability
6. Good political environment in the region
7. Good economic policies in the country
5
4. FINANCING THE PLAN
4.1 Cost estimations
For purposes of budgeting, the 60 activities making up the 2010/2011 action plan can
be divided into four types of expenditures listed below.
- Benefits expenditure ( includes pension and occupational hazard benefits)
- Operating expenditure (administrative expenses )
- Equipment expenditure (like computer and other durable equipments)
- Investment expenditure (investments made like real estate, equity, bank term
deposits)
The total cost of implementing the 2010/2011 action is estimated at Rwf 48.6bn. The
details are indicated in the table below.
Table 2: SSFR 2010/2011 EXPENDITURE PROJECTIONS
Expenditure type Amount in Rwf
Benefits expenditure 6,659,752,640
Operating expenditure 7,515,878,588
Equipment expenditure 795,598,746
Investment expenditure 33,655,590,561
Total expenditure 48,626,820,535
4.2 Source of Funds
There are two sources of funds for the Social Security Fund of Rwanda; members’
contributions and Investment returns. The projection of funds for 2010/2011 is shown
in the table below.
6
Table 3: REVENUE PROJECTIONS
Source Amount in Rwf
Opening balance 5,000,000,000
Members’ contributions 31,361,174,816
Investment and other revenues 14,279,060,418
Total 50,640,235,234
5. ACTIVITY PROGRAM July 2010/2011
The activity program for 2010/11 is presented in a matrix that comprises six
components expounded below.
i) Main objectives: As shown in the introduction, there are three major goals
that provide the strategic direction of the SSFR.
ii) Strategies: these are measures taken to realise the set goals. This action plan
has 20 strategies
iii) Activities: These are actions required to operationalise the strategies. The
2010/2011 action plan has 60 activities.
iv) Timing: Each activity set has to be accomplished in a period of time that is
specified in the table. This facilitates the control process.
v) Performance indicators: Each activity has got performance indicators that
guide the action plan implementation monitoring. Performance indicators/ key
output are evidences that a given activity has been delivered.
vi) Responsibility: Each planned activity falls under the responsibility of
departments or units. It is important to mention here that there are 10
departments and a modernisation unit. These departments are responsible for
implementing the planned actions with in time limits set.
7
SSFR ACTIVITY PROGRAM 2010-2011
Main Strategies Activities Output indicators Responsible Time Assumption Cost
S/N department frame
Objectives
Strengthen Increase Register new members 6,312 new employers DC&B June 2011 Participation of 10,635,975
financial membership registered informal sector
sustainability due to reforms
1.
of CSR
Sensitise the working At least 360 sensitization DC&B, June 2011 Commitment of 106,373,675
population and the general campaigns (workshops) DCE&PR the concerned
public on their social security conducted departments
rights and obligations
Solidarity magazine DCE&PR Quarterly Availability of 185,240,000
produced funds
Publicity programmes DCE&PR Quarterly Availability of
implemented funds
Effectively Follow up the enactment of New laws approved DLCA, March Government 86,526,600
implement social the laws to make the reforms Modernisati commitment
security reforms operational on Team 2011
Design strategy papers to Strategy papers in place Modernisati June 2011 Enactment of the
implement the provident on Team new laws
fund and the housing scheme
Conduct institutional review Institutional review Modernisati March Enactment of the
to determine the institutional conducted on Team new laws
changes required to 2011
implement the provident
fund
Improve employer Strict control and monitoring 100% compliance in public DC&B Quarterly Staff have the 33,550,697
compliance of employer compliance sector required Skills
65% in private sector
8
Identify and pursue all non- All non-filers are identified DC&B Quarterly Cooperation with 01
fillers and pursued RRA
Ensure collection of 100% of contributions target DC&B Quarterly
members’ contributions achieved
Strengthen employers’ audits At least 660 final audit DC&B June 2011
reports
Monitor the enforcement of At least 24% and 18% of DFIN Quarterly Cooperation with 65,054,700
arrears contribution arrears RRA
recovered in the private
sector and public sector
respectively.
Prudently invest Evaluate and monitor Investment plan DI&SP, DRE Monthly Commitment of 33,655,590,561
members’ funds investment plan implementation reports the concerned
implementation and respect produced departments
of investment guidelines
Investment policy and DI&SP Monthly Commitment of
guidelines respected CSR management
Conduct investment projects Feasibility study reports DI&SP Quarterly Skills in project 8,042,310
feasibility studies for right produced analysis
decisions
At least 10 investment DIS&P June 2011 Growing 844,223
opportunities identified economy
Maximise revenue collections Rwf 14.2bn Investment DI&SP, DRE June 2011 All expected 6,929,821
from investments returns realised returns realised
100% of arrears in Real DRE Monthly Commitment of 20,947,000
estate investments the concerned
recovered department
Review and advise on Investment review reports DI&SP Quarterly Commitment of 3,073,709
investment risks and produced the concerned
1
The cost is not yet established. It will be considered during budget revision
9
exposures department
Prepare financial modelling Updated financial models DIS&P Twice a year Commitment of
templates for each company for companies in place the concerned
within investment portfolio. department
Embrace financial Prepare financial statements Financial statements DFIN June 2011 Commitment of 3,411,574
accountability prepared the concerned
department
Coordinate external audit Audited Financial DQIA/D Annually Availability and 30,000,000
exercise statements produced FIN accuracy of
financial data
Modernise the accounting International financial DFIN June 2011 IT reform 1,002,326
system reporting standards adopted conducted
Ensure that Bank Bank reconciliation DFIN Monthly Adequate 1,288,000
reconciliation is conducted conducted with no delays staffing level
Effectively monitor CSR Reports on liquidity status DFIN Weekly Commitment of 1,288,147
liquidity status produced the concerned
department
Regularly monitor the status CSR real estates and other DRE/ Weekly Commitment of 1,293,866,616
Efficiently Manage
of real estates and other assets in good conditions DHRA the concerned
CSR assets
assets departments
Conduct re-evaluation of CSR Inventory and re-evaluation DHRA May 2011 Commitment of 6,000,000
assets reports produced the concerned
department
Ensure maintenance of CSR IT Maintenance done DIT Weekly Commitment of 5,000,000
equipments the concerned
department
Prepare and implement the Procurement plan prepared DHRA August 2010 Availability of 13,699,043
procurement plan in and implemented in funds
accordance with accordance with laws and
10
procurement policy policies
Follow up execution of DHRA/ Quarterly Commitment of
contracts for tendered DRE the concerned
services department
Put in place Asset Asset management policy in DHRA September Commitment of
management policy place 2010 the concerned
department
Sub-Total 35,538,364,977
2. Conduct an IT audit IT audit report in place DIT December Availability of funds 404,000,000
Develop a capable,
2010
efficient and
responsive Design all required IT IT policies are designed DIT February Availability of
organisation policies 2011 required technical
skills + Commitment
of the concerned
department
Enhance network CSR’s network efficiently DIT December Availability of 150,820,000
Improve CSR’s
Management and managed and monitored 2010 required technical
Information
monitoring system skills + Commitment
Technology System
of the concerned
department
Virtual local Area Network DIT June 2011 Commitment of the 63,930,000
(VLAN) operational concerned
department
Design and install Disaster recovery site DIT April 2011 Availability of funds
disaster recovery site far installed
from the Head Office
11
Improve an archive Archive system improved DIT June 2011 Commitment of the 34,603,803
Ensure the availability system concerned
and accuracy of department
statistical data
required for decision Iron out all inaccuracies Data accuracy DPR&S, June 2011 Commitment of the
making in the data base DC&B, DIT concerned
departments
Draw and implement Training plan in place DHRA August 2010 Availability of funds 201,671,000
training plan
Training plan DHRA Monthly
implementation reports
produced
Develop staff capacity
Modernize CSR Documentation centre DHRA May 2011 Availability of funds 6,317,560
documentation Centre equipped with 400 up-to-
date books
Library software DHRA, DIT February
management installed 2011
Revisit staff salary New salary structure in DHRA June 2011 Availability of funds 4,664,355,500
structure place and implemented
Improve staff Conduct employee Employee satisfaction DHRA May 2011 Commitment of the 1,535,500
motivation and draw satisfaction survey survey report in place concerned
other staff retention department
strategies
Design staff retention Staff retention strategy in DHRA November Commitment of the 196,521,600
strategy place concerned
2010 department
Enhance the Review risks on the All departments DQA&IA June 2011 Commitment of the 10,830,047
operational efficiency performance of internal reviewed and produce 3 concerned
of CSR controls reports Quarterly department
Conduct a study on cost Study report in place Modernisati March 2011 Commitment of the
management on Team team
12
Carry out evaluation of Evaluation report in place DQA&IA Quarterly Commitment of the 1,030,047
CSR SMT, Internal and concerned
external audit department
recommendations
implementation
Evaluate staff Evaluation results in place DHRA June 2011 Commitment of the 1,535,500
performance concerned
department
Management of General management, DHRA & Continuous Commitment of the 199,537,769
coordination offices Provincial and District DC&B concerned
offices managed department
Implement RRA/CSR RRA/CSR project DC&B/DFIN August 2010 Commitment of both 478,769
project implemented & DLCA institutions
Update legal Updated legal DL&CA March 2011 Existence of areas 4,800,000
instruments where instruments reported requiring
necessary amendment
Put in place strategies
Follow-up court cases Number of court cases DL&CA Monthly Commitment of the 64,951,500
to ensure a conducive
and other litigations handled concerned
legal framework
implicating the Fund department
Advise various units on Advice rendered DL&CA Continuous
legal matters
Put in place measures Conduct investigations Investigation reports DQIA Quarterly Commitment of the 1,030,047
to combat corruption on corruption and other produced concerned
and other malpractices department
malpractices
Draw annual action plan Annual action plan and DPRS, DFIN May 2011 Availability of funds 2,861,848
Effectively implement
and budget budget (2011-2012) in
the strategic plan
place
13
Prepare performance Performance monitoring DPRS Monthly Commitment of the 5,066,000
monitoring reports reports in place concerned
department
Conduct researches Identify areas requiring Research Areas identified DPRS October Commitment of the 1,632,040
in areas of interest to research studies 2010 concerned
the Fund department
Conduct research Report on the conducted DPRS Quarterly Availability of funds
studies on identified research produced
areas
Ensure employees’ Monitor staff’s Status reports produced DQA&IA Monthly Commitment of the 1,030,047
compliance with the compliance with the concerned
fund’s guidelines and fund’s guidelines department
standards
Ensure value for Carry out value for Value for money audit DQA&IA Every three 1,030,047
money money audits reports produced months
Modernise CSR’s Computerise the Internal audit software DQA&IA March 2011 Availability of funds 02
Internal Audit system internal audit system program acquired
6,024,044,124
Sub-Total
2
The budget for the internal audit software will be considered during budget revision
14
3. To provide Improve CSR services to Conduct customer Customer satisfaction DCE&PR May 2011 Commitment of 137,068,675
quality meet customer satisfaction survey survey report in place the concerned
services to expectations department
customers Respond to customer Customer DCE&PR Continuous
request within the specified correspondences
time limit responded to within 2
working days
Monitor the implementation Monitoring report DCE&PR Quarterly Commitment of
of service delivery standards produced the concerned
department
Improve the help desk New online services like DCE&PR, DIT January Upgraded and
system with online services e-registration, e- 2011 interactive
declaration etc website
introduced
Ensure quick processing and Processing and payment DC&B Continuous Updated data 6,755,713,041
payment of benefits deadlines adhered to. base
Put in place strategies to Effectively participate in the Portability of benefits in DPRS Continuous Collaboration of 39,659,717
facilitate Rwandans who preparation and EAC other social
worked in other implementation of the social security
countries of the region security annex of the institutions and
to access social security common market protocol partner states
benefits
Promote Corporate Offer support to Social Cases Number of Social DCE&PR Quarterly Availability of 131,970,000
Social responsibility support cases handled funds
reported
Sub-Total 7,064,411,433
Grand Total 48,622,345,034
15
Annex I: ORGANISATIONAL STRUCTURE
Line Ministry
Board of Directors
Director General
Executive Assistant
Benefits and Education Planning, Quality Legal and
Investment Information Human Resources
contributions and Research Real Estate Assurance Corporate
and Special Finance DPT Technology and Administration
Customer and Statistics DPT and Internal Services
Projects DPT DPT DPT
DPT care DPT Audit DPT DPT
DPT
Administrative Administrative Administrative Administrative Administrative Administrative Administrative Administrative Administrative Administrative
Assistant Assistant Assistant Assistant Assistant Assistant Assistant Assistant Assistant Assistant
Pension and Media and Investment Treasury and Software Pension Recruitment
Statisticians Civil engineer Internal Audit
occupational public relations Analysts Revenue engineering Litigation and Staff
risk benefits Accounting Lawyers Training
Contributions Education and Budget and Investments
Investment Estate Business Payroll and
and return Customer Actuaries Expenditure Internal Affairs Litigation
Monitoring Manager analysts Staff Records
processing Care Accounting Lawyers
and
Evaluation
Auditors of Planning Enforcement Hardware and
contributors officers and Debt network Administration
Management engineering
District
Branches
Documentation
16
