Sales Contract Pv System - PDF

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					                                                                                         Pusat Tenaga Malaysia (PTM)
                                                                                         does not sell solar photovoltaic systems.                                            Guidelines for sales contract for solar PV system
                                                                                         The information given here is completely
                                                                                                                                                                              •   Each sale of solar PV system should result in a formal contract between the customer                                                After the PV system has been commissioned,
                                                                                         impartial and for the benefit of customers
                                                                                                                                                                                  and APVSP;
                                                                                         wishing to get optimum value from their                                                                                                                                                                                      •    APVSP is required to submit the T&C report to PTM within 2 weeks of T&C;
                                                                                         investment in clean energy generating                                                •   The contract should be signed when the customer has accepted the letter of award from
                                                                                                                                                                                                                                                                                                                      •    The APVSP should follow up with the customer to verify satisfactory performance of
                                                                                         PV systems.                                                                              SURIA 1000 or if the customer is not depending on SURIA 1000, then the contract
                                                                                                                                                                                                                                                                                                                           the system installed and its performance against the designed performance for at
                                                                                                                                                                                  should be signed once the customer has decided to purchase the PV system;
                                                                                                                                                                                                                                                                                                                           least the first 12 months;
                                                                                                                                                                              •   Contract should include supply, installation and commissioning of the solar PV system.
                                                                                                                                                                                                                                                                                                                      •    Respond to after sales service calls within 24 hours;
                                                                                                                                                                                  A copy of the contract should be retained by the customer and the other by the APVSP;
                                                                                                                                                                                                                                                                                                                      •    The APVSP should provide support to the customer when a product fails under
                                                                                                                                                                              •   Product manufacturers’ names, product ratings & model no.s, international manufacturing
                                                                                                                                                                                                                                                                                                                           warranty. This support will include liaising with the manufacturer or equipment agent
                                                                                                                                                                                  standards, materials delivery schedule;
                                                                                                                                                                                                                                                                                                                           on behalf of the client;
                                                                                                                                                                              •   Installation work plan which should correspond to progress payment schedule;
                                                                                                                                                                                                                                                                                                                      •    The APVSP should attempt to solve all complaints in a professional manner and
                                                                                                                                                                              •   An estimate price for call-out services once the initial 12 months warranty period on                                                    directly with the customer to avoid the complaint being formerly lodged to the Quality
                                                                                                                                                                                  workmanship has expired;                                                                                                                 Assurance Scheme (QAS) Secretariat (PTM);
How do I find a PV service provider?                                                                                                                                           •   Progress payment schedule. For SURIA 1000, progress payment schedule is: 20% upon                                                   •    PTM will randomly audit BIPV sites which received financial incentives under the
                                                                                                                                                                                  signing, 40% upon delivery of equipment, 30% upon commissioning, 10% upon                                                                Project installed within the 12-month period and will inform the APVSP with a copy
For customers interested in applying for SURIA 1000 capital incentives, the customers are required to engage only the services of                                                 submission of testing and commissioning report. APVSP should explain how the SURIA                                                       of the report to the customer on any corrective measures to the PV system;
PV service providers approved by PTM. The list of approved PV service providers (APVSP) is only available at PTM’s website,                                                       incentive works and the order of payment from customer and PTM;                                                                                                                                                                                                                                                                                   •    PV System receiving funding from SURIA 1000 will be monitored on monthly basis for
                                                                                                                                                                              •   Contract terms specifying: the customer’s and the APVSP’s rights, changes to                                                             three years. The PV Monitoring Centre will contact the customers to arrange for
                                                                                                                                                                                  specifications, agreed penalty charges (if any) for clauses pertaining to early termination                                               method most suitable for the PV meter recording (telephone call, SMS, email). The
                                                                                                                                                                                  of contract, delayed delivery, damaging of owner’s properties and injury resulting from lack                                             performance of your PV system can be viewed at
                                                 When you contact an APVSP, a good APVSP will:                                                                                    of safety measures taken during installation.                                                                                            between one to two months after T&C. The website will also be able to show how well
                                                 •   Respond to your enquiry within 48 hours;                                                                                                                                                                                                                              your PV system is performing;
                                                 •   Explain how a PV system works, the concept of net metering for direct and                                                Customer’s Obligations under SURIA 1000 Programme notwithstanding in                                                                    •    On six-monthly or annual basis, arrange with your PV Service Provider for scheduled
                                                     indirect feed, expected energy output and the Ringgit Malaysia equivalent                                                the contract                                                                                                                                 system inspection (electrical connections, any rust on racking system, fuses, condition
                                                     based on existing tariff;                                                                                                                                                                                                                                             of conduit, clippings). The cost of inspection for the first 12 months should be part of
                                                                                                                                                                              •   If your PV system is to be built on a new building or a residential house, the system must
                                                 •   Advise you on any possible shadowing affecting the performance of PV                                                                                                                                                                                                  the sales contract;
                                                                                                                                                                                  be installed and commissioned within 24 months.
                                                     system (e.g. growing trees, new construction site);                                                                                                                                                                                                              •    Customer is advised to keep a log book to record each PV Service Provider’s visit; and
                                                                                                                                                                              •   For an existing building/residential house, the system must be installed and commissioned
                                                 •   Advise you on the fire and theft insurance to cover your PV system;                                                           within 12 months.                                                                                                                   •    If your surroundings are dusty (e.g. located next to construction site), follow the
                                                 •   If you are applying for financial support (e.g. SURIA 1000), then an APVSP                                                                                                                                                                                             instruction from manufacturer to remove the dirt from the PV modules.
                                                     will act as a one stop agent and undertake in a timely and professional
                                                     manner all the requirements for processing the application and installation if   During the installation of the PV system                              Testing and commissioning (T&C) of the system
                                                     the applicant is successful; and                                                 •   The APVSP should update the customer on regular basis             •    The APVSP should submit the PTM, power utility and
                                                                                                                                                                                                                                                                                 If you suspect your PV System is faulty,
                                                 •   Conduct at least one site visit before producing a quotation. Once the               the progress of the installation;                                      Suruhanjaya Tenaga (Energy Commission) forms at
                                                     quotation is presented to the customer, the APVSP will explain about the                                                                                    least 3 weeks before the proposed T&C is scheduled to           If the failure occurs in the 12 month installation workmanship    If the failure is after the 12 month warranty period:
                                                                                                                                      •   The APVSP should ensure safe working environment for
                                                     quotation, SURIA 1000 bidding process (if the customer is interested to bid                                                                                 PTM; and                                                        warranty period:                                                  •   The customer should attempt to diagnose the problem
                                                                                                                                          customer as well as workers. Examples of safety issues
                                                     for SURIA 1000), what can be expected during pre-installation, installation          include scaffolding, roof covering;                               •    The PV System owner or representative, APVSP, power             •   The customer should attempt to diagnose the problem               with guidance over the phone by the APVSP. If the
                                                     and post-installation of the PV system, the warranties of equipment and                                                                                     utility and PV Monitoring Centre must be present during             with guidance over the phone by the APVSP. If the                 diagnosis is not successful, then the APVSP is obliged
                                                                                                                                      •   Ensure that the worker who is responsible for the roof and
                                                     workmanship, the operation and maintenance (O&M) of the PV system;                                                                                          the T&C.                                                            diagnosis is not successful, then the APVSP is obliged            to inspect the PV system to determine the fault and then
                                                                                                                                          structural installation work possesses a current CIDB
                                                 •   Not criticise the workmanship or system design of another APVSP.                                                                                                                                                                to inspect the PV system to determine the fault and then          rectifying the fault as soon as possible. A fair price should
                                                                                                                                          Green Card (as applicable);                                       •    The APVSP shall explain to the customer the equipment
                                                                                                                                                                                                                                                                                     rectifying the fault as soon as possible;                         be quoted to the customer for the call-out as per agreed
                                                                                                                                      •   Electrician who does the installation has a valid wireman              installed including interpreting the PV meter.
                                                 What should the quotation on solar PV system include?                                                                                                                                                                           •   If it is a fault in installation workmanship then it is the       in advance;
                                                 •   Full specifications of the system offered (quantity, manufacturer, model                                                                                                                                                         APVSP responsibility to rectify the problem;                  •   If it is a fault in installation workmanship then the APVSP
                                                                                                                                      •   The APVSP must not tamper with TNB installation;                                                                                                                                                             should provide the customer a quotation for repairs;
                                                     number of the solar modules & inverter including the IEC or related standards                                                                                                                                               •   If it is a fault in the equipment then the APVSP should
                                                     complied with);                                                                  •   The APVSP should follow all the requirements of MS1837:                                                                                    liaise with the equipment manufacturer to fix the product      •   If it is a fault in the equipment then the APVSP should
                                                                                                                                          2005, Installation of Grid Connected Photovoltaic (PV)                                                                                     as soon as possible. The cost for the APVSP in providing          liaise with the equipment manufacturer to fix the product
                                                 •   Warranty information for each item;
                                                                                                                                          System during the installation of the PV system; and                                                                                       this service (i.e cost incurred in removing, returning and        as soon as possible. The cost in providing the repairs
                                                 •   Minimum 1 year warranty on installation workmanship of the system;
                                                                                                                                      •   After the installation is over, the APVSP should test to                                                                                   then re-installing the product) should either be paid for         shall be quoted to the customer. If equipment is still under
                                                 •   A firm quotation which includes all equipment and installation charges and            ensure there is no roof leakage and to leave the premise                                                                                   by the manufacturer or by the APVSP.                              warranty the cost should just be for the time spent
                                                     services during the warranty period;                                                 in a tidy order. If there is any damage to the property as a                                                                                                                                                 travelling to/from site and onsite when undertaking the
                                                 •   PV module and inverter authorization for channel distributor or resellership.        result of the installation of the PV system and the                                                                                                                                                          replacement (or repairs) of equipment unless this will be
                                                 •   An estimate quotation for call-out services after the first 12 months warranty        customer is able to prove that there is an element of                                                                                                                                                        paid by the manufacturer.
                                                     period on workmanship has expired,                                                   negligence in the APVSP, then the APVSP shall repair any
                                                                                                                                          damages to the property.
                                                 •   Validity period of quotation; and                                                                                                                                                                                           The Role of Quality Assurance System (QAS)
                                                 •   The quotation should be accompanied by an estimate of the yearly energy                                                                                                                                                     In cases where disputes cannot be resolved between the customer and the APVSP, the customer can escalate the case to
                                                     output of the system.                                                                                                                                                                                                       Pusat Tenaga Malaysia. For more information on QAS, visit

Start/Obtained                  *APVSPs to submit              *Documents include:
approval                        documents to PTM (within       1. Work Plan
                                3 weeks after acceptance of    2. Full tech specs (SPDs, MCCBs/
                                award by Client)                  fuses, switches) – PV and inverter
                                                                  specs are not required
                                                               3. Electrical schematic showing
                                                                  (direct/ in direct feed)
                                                               4. Copy of contract
                           No          Components              5. Copy of authorization for channel
                                                                  distributor or resellership
                                                               6. Structural design & loading
                                                     Yes       7. Other documents as necessary.

1. PTMPV form (ver.             **APVSPs to Submit PTMPV,      **Documents include:
  4,2007)                       utility (TNB) and ST forms     1. PV spec
2. TNB form (domestic/                                         2. Inverter spec
                                (at least 3 weeks before the   3. Electrical schematic showing
  non-domestic)                 scheduled T&C)                    (direct/ in direct feed)
3. ST licensing form
                                                               4. Other documents as necessary.
Note: all forms shall be
submitted to PTM/MBIPV.
                                ***System installation         ***Under SURIA 1000
                                                               programme, PV system
                                (must be completed within
                                                               must be fully installed &
                                specified period from the
                                                               commissioned within 12
                                date of award)                 months (existing house)
                                                               and 24 months (new house)
                                                               from the approved date.                              MBIPV Project,
                                Testing and commissioning                                                        Pusat Tenaga Malaysia
                                requested by APVSP (3 weeks                                            No. 2, Jalan 9/10, Persiaran Usahawan, Seksyen 9
                                advance notice to PTM is                                                           43650 Bandar Baru Bangi
                                required)                                                                        Selangor Darul Ehsan, Malaysia

                                                                                                                      GL: +603 8921 0800
                                                                                                                     Fax: +603 8921 0911
                                Testing and commissioning
                                report to be submitted by                                                        Website:
                                APVSP to PTM and a copy for
                                the customer within 3 weeks

                                       Operation &

                                                                                                                                                          for Investing in a grid-connected Solar Photovoltaic (PV) System

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