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									 ROUTINE LETTERS &
GOODWILL MESSAGES

      Chapter 9
    THE 3- x –3 WRITING PROCESS

Prewriting    Writing       Revising
Analyze       Research      Revise
Anticipate    Organize      Proofread
Adapt         Compose       Evaluate
             Chapter 7 Letters

   Direct Request Letters
       (customer making a request to a
        company or individual)

   Direct Reply Letters
       (company/individual responding to a
        customer request)

   Goodwill Messages
      Direct Pattern for Routine Letters

Opening: State the main idea
         Will you please answer the following questions . . .
         Would you please speak to my class on . . .



 Body:    Present details that explain purpose



Closing: Repeat request for action and
         provide goodwill words
       Direct Request Letters

A. Requesting Information & Action

B. Placing Orders

C. Making Straightforward Claims
       Requesting Information & Action

Letter Situation: A businessperson is writing
to make reservations to stay at a hotel during a
convention.

Most direct opening:
    (a.) I shall be attending the convention of
           Store Fixtures Manufacturers
    (b.) Please reserve a room for me on the
           nights of February 13 and 14.
January 2, 2002




Mr. James Leslie
2411 Jefferson Ct.
Monroe, LA 71272
                                                Please reserve a room for
Dear Mr. Leslie:
Please reserve a room for me on the nights of
                                                me on the nights of
February 13 and 14.
I shall be attending the convention of Store
Fixtures Manufacturers. My arrival time will
                                                February 13 and 14.
be approximately 6 p.m. on February 12. My
departure time will be approximately 10 a.m.
on February 15.
I would prefer a nonsmoking room near the
swimming pool.
Please confirm the response by the end of the
week.
Thank you for reserving my room for the
convention.
Sincerely,
January 2, 2002

                                                I shall be attending the
Mr. James Leslie
2411 Jefferson Ct.
                                                convention of Store Fixtures
Monroe, LA 71272

Dear Mr. Leslie:                                Manufacturers. My arrival
Please reserve a room for me on the nights of
February 13 and 14.
I shall be attending the convention of Store
                                                time will be approximately 6
Fixtures Manufacturers. My arrival time will
be approximately 6 p.m. on February 12. My
departure time will be approximately 10 a.m.
                                                p.m. on February 12. My
on February 15.
I would prefer a nonsmoking room near the
swimming pool.
                                                departure time will be
Please confirm the response by the end of the
week.
                                                approximately 10 a.m. on
Thank you for reserving my room for the
convention.
Sincerely,
                                                February 15.
                                                I would prefer a nonsmoking
                                                room near the swimming pool.
                                                Please confirm the respond by
                                                the end of the week.
January 2, 2002




Mr. James Leslie
2411 Jefferson Ct.
Monroe, LA 71272                                Thank you for reserving my
Dear Mr. Leslie:
Please reserve a room for me on the nights of
                                                room for the convention.
February 13 and 14.
I shall be attending the convention of Store
Fixtures Manufacturers. My arrival time will
be approximately 6 p.m. on February 12. My
departure time will be approximately 10 a.m.
on February 15.
I would prefer a nonsmoking room near the
swimming pool.
Please confirm the response by the end of the
week.
Thank you for reserving my room for the
convention.
Sincerely,
       Requesting Information & Action

Letter Situation: A marketing professor is
writing to request a complimentary copy of
the Asian Wall Street Journal.

Most direct opening:
    (a.) The Asian Wall Street Journal would
          be an excellent addition to my class.
    (b.) Please send me a complimentary copy
          of the Asian Wall Street Journal for
          the entire year.
January 2, 2002




Mr. Thomas Baker
Asian Wall Street Journal
P. O. Box 492
                                                 Please send me a
Chicopee, MA 34884
Dear Mr. Baker:
                                                 complimentary copy of the
Please send me a complimentary copy of the
Asian Wall Street Journal for the entire year.
I have enclosed photocopies of the
                                                 Asian Wall Street Journal
―Newspaper-in-Educational Program‖ for the
Wall Street Journal to show that I have
obtained 17 new student subscriptions in ONE
                                                 for the entire year.
class alone—more than twice the number
needed to obtain one free subscription.
Thank you for considering my Asian Wall
Street Journal subscription request.
Sincerely,
January 2, 2002




Mr. Thomas Baker
                                                 I have enclosed photocopies
Asian Wall Street Journal
P. O. Box 492
Chicopee, MA 34884
                                                 of the ―Newspaper-in-
Dear Mr. Baker:                                  Educational Program‖ for
Please send me a complimentary copy of the
Asian Wall Street Journal for the entire year.
I have enclosed photocopies of the
                                                 the Wall Street Journal to
―Newspaper-in-Educational Program‖ for the
Wall Street Journal to show that I have
obtained 17 new student subscriptions in ONE
                                                 show that I have obtained
class alone—more than twice the number
needed to obtain one free subscription.
Thank you for considering my Asian Wall
                                                 17 new student
Street Journal subscription request.
Sincerely,
                                                 subscriptions in ONE class
                                                 alone—more than twice the
                                                 number needed to obtain
                                                 one free subscription.
January 2, 2002




Mr. Thomas Baker
Asian Wall Street Journal
                                                 Thank you for considering
P. O. Box 492
Chicopee, MA 34884
                                                 my Asian Wall Street
Dear Mr. Baker:
Please send me a complimentary copy of the
Asian Wall Street Journal for the entire year.
                                                 Journal subscription
I have enclosed photocopies of the
―Newspaper-in-Educational Program‖ for the
                                                 request.
Wall Street Journal to show that I have
obtained 17 new student subscriptions in ONE
class alone—more than twice the number
needed to obtain one free subscription.
Thank you for considering my Asian Wall
Street Journal subscription request.
Sincerely,
       Direct Request Letters

A. Requesting Information & Action

B. Placing Orders

C. Making Straightforward Claims
                Placing Orders

Letter Situation: A schoolteacher is writing a
letter ordering custom pencils to be given to
students as an incentive.

Most direct opening:
    (a.) Please send by express mail some
           custom-designed pencils I saw
           advertised in your summer catalog.
    (b.) I will need 144 gross #2 pencils.
January 2, 2002




Acme Pencil Company
P. O. Box 492
Whitewater, WI 59983                             Please send by express mail
ORDER REQUEST FOR PENCILS
                                                 some custom-designed
Please send by express mail some custom-
designed pencils I saw advertised in your
summer catalog.
                                                 pencils I saw advertised in
I will need 144 gross #2 pencils. The blue and
white pencils should contain the inscription
―Ingraham Ram‖ in gold engraving.
                                                 your summer catalog.
Please bill me—rather than the school—for the
entire amount
I would appreciate receving the pencils before
the end of the month so that I may award them
to students at the end of this quarter.


RON SHAPLEY
January 2, 2002




Acme Pencil Company
P. O. Box 492
                                                 I will need 144 gross #2
Whitewater, WI 59983
                                                 pencils. The blue and white
ORDER REQUEST FOR PENCILS


Please send by express mail some custom-
                                                 pencils should contain the
designed pencils I saw advertised in your
summer catalog.                                  inscription ―Ingraham Ram‖
I will need 144 gross #2 pencils. The blue and
white pencils should contain the inscription
―Ingraham Ram‖ in gold engraving.                in gold engraving.
Please bill me—rather than the school—for the
entire amount
I would appreciate receving the pencils before
the end of the month so that I may award them
                                                 Please bill me—rather than
to students at the end of this quarter.
                                                 the school—for the entire
RON SHAPLEY

                                                 amount.
January 2, 2002




Acme Pencil Company
                                                 I would appreciate receiving
P. O. Box 492
Whitewater, WI 59983
                                                 the pencils before the end of
ORDER REQUEST FOR PENCILS
                                                 the month so that I may
Please send by express mail some custom-
designed pencils I saw advertised in your
summer catalog.
                                                 award them to students at
I will need 144 gross #2 pencils. The blue and
white pencils should contain the inscription
―Ingraham Ram‖ in gold engraving.
                                                 the end of this quarter.
Please bill me—rather than the school—for the
entire amount
I would appreciate receving the pencils before
the end of the month so that I may award them
to students at the end of this quarter.


RON SHAPLEY
       Direct Request Letters

A. Requesting Information & Action

B. Placing Orders

C. Making Straightforward Claims
         Making Straightforward Claims

Opening: Present the claim directly
                Please credit my VISA account . . .

 Body:      Explain what happened
                On August 8 I purchased . . .
                I noticed an extra $299 on my . . .


Closing:    Request action
                We hope that by June 1 you
                will be able to . . .
       Making Straightforward Claims

Letter Situation: A person is writing a letter to
a gift shop requesting a refund for a defective
flag purchased earlier.

Most direct opening:
    (a.) Please refund $24.75 for a defective
          flag I purchased from your store.
    (b.) I purchased a defective flag from
          your store.
July 2, 20xx




Hallmark
Vintage Faire Mall
Modesto, CA 95350
                                                    Please refund $24.75 for a
CLAIM FOR DEFECTIVE FLAG
                                                    defective flag I purchased
Please refund $24.75 for a defective flag I
purchased from your store.
                                                    from your store.
The U.S. flag has many of the qualities it was
said to have; it’s an impressive flag. However,
it has one visible defect: it contains 55 starts.
The stars are arranged in 5 rows of 11 stars
each instead of the normal pattern of 5 rows of
6 stars and 4 rows of five stars.
I’ve enclosed a photograph of the flag along
with a copy of my canceled check.
I’ve enjoyed ordering products from your
company through the years and will continue
to do so once this matter is resolved.


RAY APPLETON
July 2, 20xx
                                                    The U.S. flag has many of the
Hallmark
Vintage Faire Mall
                                                    qualities it was said to have; it’s
Modesto, CA 95350
                                                    an impressive flag. However, it
                                                     .
CLAIM FOR DEFECTIVE FLAG
                                                    has one visible defect: it
Please refund $24.75 for a defective flag I
purchased from your store.
The U.S. flag has many of the qualities it was
                                                    contains 55 stars. The stars are
said to have; it’s an impressive flag. However,
it has one visible defect: it contains 55 starts.
The stars are arranged in 5 rows of 11 stars
                                                    arranged in 5 rows of 11 stars
each instead of the normal pattern of 5 rows of
6 stars and 4 rows of five stars.
I’ve enclosed a photograph of the flag along
                                                    each instead of the normal
with a copy of my canceled check.
I’ve enjoyed ordering products from your
company through the years and will continue
                                                    pattern of 5 rows of 6 stars and
to do so once this matter is resolved.
                                                    4 rows of five stars.
RAY APPLETON


                                                    I’ve enclosed a photograph of
                                                    the flag along with a copy of my
                                                    canceled check.
July 2, 20xx




Hallmark
                                                    I’ve enjoyed ordering
Vintage Faire Mall
Modesto, CA 95350
                                                    products from your
CLAIM FOR DEFECTIVE FLAG
                                                    company through the years
Please refund $24.75 for a defective flag I
purchased from your store.                          and will continue to do so
The U.S. flag has many of the qualities it was
said to have; it’s an impressive flag. However,
it has one visible defect: it contains 55 starts.   once this matter is resolved.
The stars are arranged in 5 rows of 11 stars
each instead of the normal pattern of 5 rows of
6 stars and 4 rows of five stars.
I’ve enclosed a photograph of the flag along
with a copy of my canceled check.
I’ve enjoyed ordering products from your
company through the years and will continue
to do so once this matter is resolved.


RAY APPLETON
          Complying With Requests

Letter Situation: A business instructor has
decided to comply with a high school teacher’s
request to send a photocopy of a needed item.

Most direct opening:
    (a.) I received your request for a
         shorthand conversion chart.
    (b.) I’m very happy to send the
          shorthand conversion chart you
          requested this morning.
August 15, 19xx


Ms. Cynthia Means
P.O. Box 706
                                                 I’m very happy to send the
Brookesmith ISD
Brookesmith, TX 76827
Dear Ms. Means:
                                                 shorthand conversion
I’m very happy to send the shorthand
conversion chart you requested this morning.     chart you requested this
You might contact the regional representatives
of the various textbook companies. They can
supply you with many useful tools needed
                                                 morning.
teaching all office administration courses.
Please feel free to call upon me or other
members of the HPU School of Business at any
time.
Sincerely


Elwin Myers
Associate Professor of Business
EnclosureTLA/lb
Encls.
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August 15, 19xx


Ms. Cynthia Means
P.O. Box 706
Brookesmith ISD
                                                 You might contact the
Brookesmith, TX 76827
Dear Ms. Means:
                                                 regional representatives
I’m very happy to send the shorthand
conversion chart you requested this morning.
You might contact the regional representatives
                                                 of the various textbook
of the various textbook companies. They can
supply you with many useful tools needed
teaching all office administration courses.
                                                 companies. They can
Please feel free to call upon me or other
members of the HPU School of Business at any     supply you with many
time.
Sincerely                                        useful tools needed
Elwin Myers
Associate Professor of Business
                                                 teaching all office
EnclosureTLA/lb
Encls.
ugu
                                                 administration courses.
August 15, 19xx


Ms. Cynthia Means
P.O. Box 706
Brookesmith ISD
                                                 Please feel free to call
Brookesmith, TX 76827
Dear Ms. Means:
                                                 upon me or other
I’m very happy to send the shorthand
conversion chart you requested this morning.
You might contact the regional representatives
                                                 members of the HPU
of the various textbook companies. They can
supply you with many useful tools needed
teaching all office administration courses.
                                                 School of Business at any
Please feel free to call upon me or other
members of the HPU School of Business at any     time.
time.
Sincerely


Elwin Myers
Associate Professor of Business
EnclosureTLA/lb
Encls.
ugu
 Avoid Using Names Within Letter Body

When used in a negative news situation

When used more than two/three times

When misspelled or misused
Ray C. Fish


Ray Seafish
      Los Angeles County Coroner

Lakshmanan Sathyavagiswaran
       Direct Reply Letters

A. Complying With Requests

B. Writing Letters of Recommendation

C. Granting Claims & Adjustments
         Granting Claims & Adjustments

Opening:     Grant claim directly
                Your VISA account will be credited
                immediately . . . .


 Body:       Explain what happened & how it
             has/will be corrected
                In preparing our products, we take
                special care . . . .


Closing:    Provide cordial, personalized
            statement
       Granting Claims & Adjustments

Letter Situation: A card store has decided to
send a check to a customer who purchased a
defective flag with 55 stars.

Most direct opening:
    (a.) Please accept our apology for the
         defective flag your received.
    (b.) Please accept the enclosed check of
         $24.75 for the flag you recently
          purchased in our store.
March 10, 20xx


Mr. Ray Appleton
580 Shaw Ave.
Modesto, CA 95307
Dear Mr. Appleton
Please accept the enclosed check of $24.75 for
                                                   Please accept the
the flag you recently purchased in our store.
The flag you purchased was manufactured by
a flag supplier we had just started using. After
                                                   enclosed check of
we received your letter, we decided to carefully
inspect the remaining flags we had received
from them. Although we didn’t find any
                                                   $24.75 for the flag
additional problems with those flags, we have
nonetheless decided to discontinue using that
supplier in the future.
                                                   you recently
In addition to the refund check, we would like
to give you a coupon good for 25% off your
next purchase at your Modesto Hallmark
                                                   purchased in our
store.
Please come in soon and use your coupon on
our new Spring merchansise.
                                                   store.
Sincerely
Velma Rios
Store Manager
Enclosures (2)
March 10, 20xx


Mr. Ray Appleton
                                                   The flag you purchased was
580 Shaw Ave.
Modesto, CA 95307                                  manufactured by a flag
Dear Mr. Appleton
Please accept the enclosed check of $24.75 for
the flag you recently purchased in our store.
                                                   supplier we had just started
The flag you purchased was manufactured by
a flag supplier we had just started using. After
we received your letter, we decided to carefully
                                                   using. After we received your
inspect the remaining flags we had received
from them. Although we didn’t find any
additional problems with those flags, we have
                                                   letter, we decided to carefully
nonetheless decided to discontinue using that
supplier in the future.
In addition to the refund check, we would like
                                                   inspect the remaining flags we
to give you a coupon good for 25% off your
next purchase at your Modesto Hallmark
store.
                                                   had received from them.
Please come in soon and use your coupon on
our new Spring merchansise.                        Although we didn’t find any
Sincerely
Velma Rios
Store Manager
                                                   additional problems with those
Enclosures (2)
                                                   flags, we have nonetheless
                                                   decided to discontinue using
                                                   that supplier in the future.
March 10, 20xx


Mr. Ray Appleton
580 Shaw Ave.
Modesto, CA 95307
Dear Mr. Appleton                                  In addition to the refund
Please accept the enclosed check of $24.75 for
the flag you recently purchased in our store.
The flag you purchased was manufactured by
                                                   check, we would like to
a flag supplier we had just started using. After
we received your letter, we decided to carefully
inspect the remaining flags we had received
                                                   give you a coupon good for
from them. Although we didn’t find any
additional problems with those flags, we have
nonetheless decided to discontinue using that
                                                   25% off your next
supplier in the future.
In addition to the refund check, we would like
to give you a coupon good for 25% off your
                                                   purchase at your Modesto
next purchase at your Modesto Hallmark
store.
Please come in soon and use your coupon on
                                                   Hallmark store.
our new Spring merchansise.
Sincerely
Velma Rios
Store Manager
Enclosures (2)
March 10, 20xx


Mr. Ray Appleton
580 Shaw Ave.
Modesto, CA 95307
Dear Mr. Appleton                                  Please come in soon
Please accept the enclosed check of $24.75 for
the flag you recently purchased in our store.
The flag you purchased was manufactured by
                                                   and use your coupon
a flag supplier we had just started using. After
we received your letter, we decided to carefully
inspect the remaining flags we had received
                                                   on our new Spring
from them. Although we didn’t find any
additional problems with those flags, we have
nonetheless decided to discontinue using that
                                                   merchandise.
supplier in the future.
In addition to the refund check, we would like
to give you a coupon good for 25% off your
next purchase at your Modesto Hallmark
store.
Please come in soon and use your coupon on
our new Spring merchandise.
Sincerely
Velma Rios
Store Manager
Enclosures (2)
Letter Parts
     Howard Payne University
             Fisk & Main Streets Brownwood, TX 76801
                           (915) 649-8020


January 2, 2002
                                                                  Letter Format
Mr. Thomas Baker                                          Asian
Wall Street Journal                                    P. O.         p. A-28
Box 492
Chicopee, MA 34884
Dear Mr. Baker:
SUBJECT: COMPLIMENTARY COPY REQUEST
Please send me a complimentary copy of the Asian Wall Street
Journal for the entire year.
I have enclosed photocopies of the ―Newspaper-in-Educational
Program‖ for the Wall Street Journal to show that I have
obtained 17 new student subscriptions in ONE class alone.
Thank you for considering my Asian Wall Street Journal
subscription request.
Sincerely,
Peter Chan
Peter Chan
PC/rp
Enclosure
     Howard Payne University
             Fisk & Main Streets Brownwood, TX 76801
                           (915) 649-8020
                                                                  Letterhead
January 2, 2002


Mr. Thomas Baker                                          Asian
Wall Street Journal                                    P. O.
Box 492
Chicopee, MA 34884
Dear Mr. Baker:
SUBJECT: COMPLIMENTARY COPY REQUEST
Please send me a complimentary copy of the Asian Wall Street
Journal for the entire year.
I have enclosed photocopies of the ―Newspaper-in-Educational
Program‖ for the Wall Street Journal to show that I have
obtained 17 new student subscriptions in ONE class alone.
Thank you for considering my Asian Wall Street Journal
subscription request.
Sincerely,
Peter Chan
Peter Chan
PC/rp
Enclosure
P.O. Box 181
Brownwood, TX 76801
January 2, 2002
                                                               Return Address
Mr. Thomas Baker                                       Asian      Personal
Wall Street Journal                                 P. O.
Box 492                                                           Business
Chicopee, MA 34884
Dear Mr. Baker:                                                   Format
SUBJECT: COMPLIMENTARY COPY REQUEST
Please send me a complimentary copy of the Asian Wall Street
Journal for the entire year.
I have enclosed photocopies of the ―Newspaper-in-Educational
Program‖ for the Wall Street Journal to show that I have
obtained 17 new student subscriptions in ONE class alone.
Thank you for considering my Asian Wall Street Journal
subscription request.
Sincerely,
Peter Chan
Peter Chan
PC/rp
Enclosure
     Howard Payne University
             Fisk & Main Streets Brownwood, TX 76801
                           (915) 649-8020


January 2, 2002                                                   Dateline
Mr. Thomas Baker                                          Asian
Wall Street Journal                                    P. O.
Box 492
Chicopee, MA 34884
Dear Mr. Baker:
SUBJECT: COMPLIMENTARY COPY REQUEST
Please send me a complimentary copy of the Asian Wall Street
Journal for the entire year.
I have enclosed photocopies of the ―Newspaper-in-Educational
Program‖ for the Wall Street Journal to show that I have
obtained 17 new student subscriptions in ONE class alone.
Thank you for considering my Asian Wall Street Journal
subscription request.
Sincerely,
Peter Chan
Peter Chan
PC/rp
Enclosure
     Howard Payne University
             Fisk & Main Streets Brownwood, TX 76801
                           (915) 649-8020


January 2, 2002


Mr. Thomas Baker                                          Asian
Wall Street Journal                                    P. O.
Box 492
Chicopee, MA 34884
                                                                  Inside Address
Dear Mr. Baker:
SUBJECT: COMPLIMENTARY COPY REQUEST
Please send me a complimentary copy of the Asian Wall Street
Journal for the entire year.
I have enclosed photocopies of the ―Newspaper-in-Educational
Program‖ for the Wall Street Journal to show that I have
obtained 17 new student subscriptions in ONE class alone.
Thank you for considering my Asian Wall Street Journal
subscription request.
Sincerely,
Peter Chan
Peter Chan
PC/rp
Enclosure
     Howard Payne University
             Fisk & Main Streets Brownwood, TX 76801
                           (915) 649-8020


January 2, 2002


Mr. Thomas Baker                                          Asian
Wall Street Journal                                    P. O.
Box 492
Chicopee, MA 34884
Dear Mr. Baker:
SUBJECT: COMPLIMENTARY COPY REQUEST
                                                                  Salutation
Please send me a complimentary copy of the Asian Wall Street
Journal for the entire year.
I have enclosed photocopies of the ―Newspaper-in-Educational
Program‖ for the Wall Street Journal to show that I have
obtained 17 new student subscriptions in ONE class alone.
Thank you for considering my Asian Wall Street Journal
subscription request.
Sincerely,
Peter Chan
Peter Chan
PC/rp
Enclosure
     Howard Payne University
             Fisk & Main Streets Brownwood, TX 76801
                           (915) 649-8020


January 2, 2002


Mr. Thomas Baker                                          Asian
Wall Street Journal                                    P. O.
Box 492
Chicopee, MA 34884
Dear Mr. Baker:
SUBJECT: COMPLIMENTARY COPY REQUEST                               Subject Line
Please send me a complimentary copy of the Asian Wall Street
Journal for the entire year.
I have enclosed photocopies of the ―Newspaper-in-Educational
Program‖ for the Wall Street Journal to show that I have
obtained 17 new student subscriptions in ONE class alone.
Thank you for considering my Asian Wall Street Journal
subscription request.
Sincerely,
Peter Chan
Peter Chan
PC/rp
Enclosure
     Howard Payne University
             Fisk & Main Streets Brownwood, TX 76801
                           (915) 649-8020


January 2, 2002


Mr. Thomas Baker                                          Asian
Wall Street Journal                                    P. O.
Box 492
Chicopee, MA 34884
Dear Mr. Baker:
SUBJECT: COMPLIMENTARY COPY REQUEST
Please send me a complimentary copy of the Asian Wall Street
Journal for the entire year.
I have enclosed photocopies of the ―Newspaper-in-Educational
Program‖ for the Wall Street Journal to show that I have          Body
obtained 17 new student subscriptions in ONE class alone.
Thank you for considering my Asian Wall Street Journal
subscription request.
Sincerely,
Peter Chan
Peter Chan
PC/rp
Enclosure
     Howard Payne University
             Fisk & Main Streets Brownwood, TX 76801
                           (915) 649-8020


January 2, 2002


Mr. Thomas Baker                                          Asian
Wall Street Journal                                    P. O.
Box 492
Chicopee, MA 34884
Dear Mr. Baker:
SUBJECT: COMPLIMENTARY COPY REQUEST
Please send me a complimentary copy of the Asian Wall Street
Journal for the entire year.
I have enclosed photocopies of the ―Newspaper-in-Educational
Program‖ for the Wall Street Journal to show that I have
obtained 17 new student subscriptions in ONE class alone.
Thank you for considering my Asian Wall Street Journal
subscription request.
Sincerely,
                                                                  Complimentary
Peter Chan                                                        close
Peter Chan
PC/rp
Enclosure
     Howard Payne University
             Fisk & Main Streets Brownwood, TX 76801
                           (915) 649-8020


January 2, 2002


Mr. Thomas Baker                                          Asian
Wall Street Journal                                    P. O.
Box 492
Chicopee, MA 34884
Dear Mr. Baker:
SUBJECT: COMPLIMENTARY COPY REQUEST
Please send me a complimentary copy of the Asian Wall Street
Journal for the entire year.
I have enclosed photocopies of the ―Newspaper-in-Educational
Program‖ for the Wall Street Journal to show that I have
obtained 17 new student subscriptions in ONE class alone.
Thank you for considering my Asian Wall Street Journal
subscription request.
Sincerely,
Peter Chan
                                                                  Signature
Peter Chan
PC/rp
Enclosure
     Howard Payne University
             Fisk & Main Streets Brownwood, TX 76801
                           (915) 649-8020


January 2, 2002


Mr. Thomas Baker                                          Asian
Wall Street Journal                                    P. O.
Box 492
Chicopee, MA 34884
Dear Mr. Baker:
SUBJECT: COMPLIMENTARY COPY REQUEST
Please send me a complimentary copy of the Asian Wall Street
Journal for the entire year.
I have enclosed photocopies of the ―Newspaper-in-Educational
Program‖ for the Wall Street Journal to show that I have
obtained 17 new student subscriptions in ONE class alone.
Thank you for considering my Asian Wall Street Journal
subscription request.
Sincerely,
Peter Chan
Peter Chan
PC/rp
                                                                  Signature block
Enclosure
     Howard Payne University
             Fisk & Main Streets Brownwood, TX 76801
                           (915) 649-8020


January 2, 2002


Mr. Thomas Baker                                          Asian
Wall Street Journal                                    P. O.
Box 492
Chicopee, MA 34884
Dear Mr. Baker:
SUBJECT: COMPLIMENTARY COPY REQUEST
Please send me a complimentary copy of the Asian Wall Street
Journal for the entire year.
I have enclosed photocopies of the ―Newspaper-in-Educational
Program‖ for the Wall Street Journal to show that I have
obtained 17 new student subscriptions in ONE class alone.
Thank you for considering my Asian Wall Street Journal
subscription request.
Sincerely,
Peter Chan
Peter Chan                                                        Typist’s Initials
PC/rp
Enclosure                                                         Enclosure notation
Letter Style
     Howard Payne University
             Fisk & Main Streets Brownwood, TX 76801
                           (915) 649-8020


January 2, 2002
                                                                  Block Style
Mr. Thomas Baker                                          Asian
Wall Street Journal                                    P. O.
Box 492
Chicopee, MA 34884
Dear Mr. Baker:
SUBJECT: COMPLIMENTARY COPY REQUEST
Please send me a complimentary copy of the Asian Wall Street
Journal for the entire year.
I have enclosed photocopies of the ―Newspaper-in-Educational
Program‖ for the Wall Street Journal to show that I have
obtained 17 new student subscriptions in ONE class alone.
Thank you for considering my Asian Wall Street Journal
subscription request.
Sincerely,
Peter Chan
Peter Chan
PC/rp
Enclosure
     Howard Payne University
            Fisk & Main Streets Brownwood, TX 76801
                          (915) 649-8020


                   January 2, 2002
                                                                 Modified Block
Mr. Thomas Baker                                         Asian
Wall Street Journal                                   P. O.
Box 492
Chicopee, MA 34884
Dear Mr. Baker:
SUBJECT: COMPLIMENTARY COPY REQUEST
Please send me a complimentary copy of the Asian Wall Street
Journal for the entire year.
I have enclosed photocopies of the ―Newspaper-in-Educational
Program‖ for the Wall Street Journal to show that I have
obtained 17 new student subscriptions in ONE class alone.
Thank you for considering my Asian Wall Street Journal
subscription request.
                   Sincerely,
                   Peter Chan
                                Peter Chan
PC/rp
Enclosure
                  P.O. Box 181
                  Brownwood, TX 76801
                  January 2, 2002
                                                               Modified Block
Mr. Thomas Baker                                       Asian
Wall Street Journal                                 P. O.
Box 492
Chicopee, MA 34884
Dear Mr. Baker:
SUBJECT: COMPLIMENTARY COPY REQUEST
Please send me a complimentary copy of the Asian Wall Street
Journal for the entire year.
I have enclosed photocopies of the ―Newspaper-in-Educational
Program‖ for the Wall Street Journal to show that I have
obtained 17 new student subscriptions in ONE class alone.
Thank you for considering my Asian Wall Street Journal
subscription request.
              Sincerely,
             Peter Chan
             Peter Chan
PC/rp
Enclosure
Second-Page Heading
   Howard Payne University
         Fisk & Main Streets Brownwood, TX 76801
                       (915) 649-8020


January 2, 2002


Professor Peter Chan
Assistant Professor of Marketing
Howard Payne University
Brownwood, TX 76801
Dear Professor Chan:
My office is in receipt of your correspondence of January
7, 199x, requesting information relating to a Ramada
Franchise.
Enclosed please find, as requested, all materials furnished
a potential franchisee. We totally agree that our expense
incurred in providing you this information is a worthwhile
investment.
Please be advised as Ramada makes no earnings claims to
a prospective franchisee, we do not have available pro
forma statements to offer you. Perhaps as an alternative
you could contact the Ramada Inn in Abilene, Texas or
other nearby areas directly and make your request.
After review, should you have additional questions relating
to this matter, please do not hesitate to contact my office.
Professor Peter Chan
Page 2
January 2, 2002
If in the future we may again be of assistance to you,
please feel free to call on us.
Sincerely
Robert N. Wilson
Robert N. Wilson
RNW/dl
Enclosures: Total Support Package with F.T.C

								
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