Kakoli Bose

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					KAKOLI BOSE
2012 Sanderling Way, Lawrenceville, GA 30043 Phone: 770.963.8052
Email: kakolibose@yahoo.com
Website: http://www.techwriterkakoli.com

OBJECTIVE
Technical writer seeking contract position in Atlanta

CAREER SUMMARY
•   5+ years experience developing print documentation and online help systems.
•   Master’s degree in Technical and Professional Communication.
•   Expertise in creating online help, software user guides, installation guides, quick reference cards, etc.
•   Excellent writing and editing skills, quick learning abilities, strong interpersonal skills.


SOFTWARE SKILLS
Desktop Publishing: Adobe FrameMaker, Microsoft Word, Publisher, PowerPoint
Online Help: RoboHelp HTML
Graphics: Visio, Paint Shop Pro, Full Shot, Adobe Photoshop
Web design: Microsoft FrontPage, Concrete5 CMS, HTML

WORK EXPERIENCE
Technical writer, HealthPort, GA (Healthcare services)
2007- 2008
• Wrote, edited, and updated user guides, installation guides, reference manuals for healthcare
   management software using Word, Visio, Full Shot.
• Developed and updated several online help systems for web based applications using RoboHelp.
   Communicated effectively with all levels of technical, non-technical, and managerial personnel to
   analyze documentation requirements.
• Multi-tasked on several documentation projects as the sole technical writer.

Technical writer, Scientific Games, GA (Lottery systems)
2005- 2007
• Wrote, edited, and updated functional specifications, quick reference cards, retailer user guides for
   international and domestic lotteries. Used a variety of software products, such as FrameMaker, Word,
   PowerPoint, Visio, Full Shot, Paint Shop Pro.
• Created online help systems for game management software products using RoboHelp.
• Led initiatives in researching advantages of single sourcing SGI documentation through RoboHelp;
   developed process documents as part of process improvement initiatives.




                                                                                    Kakoli Bose Resume Page 1 of 2
Technical writer/Editor, iVivity, GA (Storage Network Processor)
2004
• Wrote, edited, and updated specifications, datasheets, quick reference cards for storage network
   processors. Worked closely with developers and subject matter experts to analyze documentation
   requirements.
•   As the sole technical writer, multi-tasked on several documentation projects, such as developing
    template for technical documents, creating publications style guide, designing documentation map for
    iVivity customers, etc.

Technical writer, Helpwrite, GA (Consulting)
2003- 2004
• Edited and updated print manuals for HR software; interviewed developers and QA engineers to
   analyze documentation requirements; estimated project requirements.
• Served as editor for many technical documents, including user guides, installation guides, and
   training manuals.

Technical writer, Ross Systems, GA (ERP systems)
1998-2001
• Received Information Mapping certification; used IM methodology to redesign user guides, change
   summaries, installation guides, release notes for ERP software.
• Designed, created, and maintained HTML Help for Portal applications.
• Updated style guide for Ross technical publications department.


EDUCATION
Graduate: M.S. Technical and Professional Communication (G.P.A. 4.0)
Southern Polytechnic State University, Marietta, GA
Currently enrolled in Advanced Certificate in Instructional Design in SPSU’s Information Design and
Communication program


TRAINING AND CERTIFICATIONS
•   Graphics: Adobe Photoshop training
•   Web Design: Continuing education courses on HTML (Gwinnett Technical College)
•   Information Mapping Certification: Developing Procedures, Policies & Documentation
•   Online Help Training: RoboHelp HTML


REFERENCES AND PORTFOLIO
http://www.techwriterkakoli.com




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