Charisma Collection is a powerful software solution, especially designed for solving any management activity of debit collection, as well as for the repossession and remarketing process. This platform will lead to the increase of the debt collection process efficiency, the increase of cash and the decrease of costs with managing customers' receivables.
Collection Simple | Intuitive | Flexible | Complete Main value Organizes, simplifies and automates complex processes and workflows; Cross departmental automation and organizational processes that cover multiple departments; Dramatically decrease operational costs and improves employees' effiency; Increases the company's agility and competitiveness; 360 view over the performance indicators; Increases customer loyality; Collaborative working environment, focused on satisfying business partners’ needs; Updates and develops customers' business needs. Management value Provides key reports and analysis for executives to run business; Reports with the ability to go from high level to low level detail; Comprehensive insight from all departments and systems; Provides executive dashboards, on-spot quick facts and real-time notifications. Employee’s value Clean and friendly user interface; Commonly performed tasks can be automated; Can provide data from other applications and sources; Can access various reports from the same interface; Provides technical support directly from the application interface; Provides development methods and tools for business flows and entities directly from the application. In hostile economic situations, the main competitive advantage of organizations becomes the availability of the cash balance. This is why the efforts to collect the debts from the customers have Charisma Collection is a priority, the employees allocating a powerful software solution, significant time budget for disputing especially designed for the invoices and receiving these solving any management debts. Usually this procedure activity of debit collection, involves many departments, from as well as for the sales, financials, customer repossession and relationships, as well as external remarketing process. This companies in case of outsourcing of platform will lead to the debit collection or legal actions. As increase of the debt the existence of cash is crucial, collection process providing stability and agility in efficiency, the increase of approaching new business cash and the decrease of opportunities, the company should costs with managing quickly take actual actions, in order customers' receivables. to eliminate the danger regarding organization's position on the market and the relationship with the customers. Charisma Collection suite includes a series of modules covering areas specific to the debit collection process. Thus, Collection module is dedicated to debt collection, Legal module optimizes the management of moral or physical damage collection, Repossession module optimizes the management of the collected assets, as well as the additional fines the consumer should pay for covering the seller's cost of repossession, and Remarketing module optimizes the collection and reselling flow for the collected assets. These modules could work as standalone applications, but when integrated they make the most powerful, high-end and implemented debt collection solution in Romania. “Considering the increasing level of the debt collection department’s activity, the need for such a software was more than obvious. Automating the fax documents sending made it much easier for us to work. There are many documents to be sent to the client: bills, notes etc. If they were to be generated manually, they would have required 2-3 days of additional work for each employee.”. Doru Popa IT Manager, Tiriac Leasing Why Charisma Collection Integration with any information application and the possibilities of platform interfacing with any other solution in By the native integration with other ERP Charisma business suite allow achieving an solutions (Charisma, SAP, Oracle, etc.), the integrated end-to-end solution for the debt collection processes are automated complete automation of the debt collection and perfectly integrated with accounting, process, with cross-department real-time procurement, logistics and sales information data transfer, within organizations of any system. Thus, the entire organization will be size or complexity (multi-company, multi- up-to-dated with the receivables collection sites, multi-location, multi-currency, etc.). progress. Native Web solution Using CRM principles and Charisma Collection can be accessed from functionalities any mobile device with Internet access, By using the classical principles of customer regardless the configuration. Thus, the relationship management solutions, you will employees involved in collecting debts from be able to send consistent and controlled the customers can check anytime, from messages to your customers, you will be anywhere, the collection process, and they able to generate analysis of the can send information to the company in real communication methods, receivables time, in order to inform the decision factors collection lifecycle, but also positioning of upon the situation on the field. your company in relation with the customers. Thus, you can manage an Speed and flexibility during installation and extremely important process, related to implementation your company's cash, without significantly The business expertise, the advanced and damaging the relationship with the specialized consultancy accompanying customers or your company's image on the Charisma Collection, significantly decrease market. the total implementation costs, while providing a fast return of investment. Exceptional modularity and scalability The exceptional modularity of the Benefits Reduces the analysis time and increases the operational efficiency. The solution automates the processes and eliminates the manual effort, by simultaneous management of the operational workflows, quick and consistent access to the interest information. Fully covers the business needs. The exceptional flexibility and configurability of the solution allows adapting the operational workflows to the specific of each organization, regardless its size or complexity. Increases the profitability of the organization. The fast collection of outstanding cash or contracted assets, the increase of repossession sales or the optimum management of expenses with the collection processes, is reflected into the profitability of the organization and cash, critical factors in difficult economic periods. Optimizes the document management. The company has the possibility to match or load physical documents for each step of the collection process. Collection Charisma Collection is a highly effective debt collection from customers, managing settlement of legal processes and repossession, as well as any remarketing activities - reselling, renting, refinancing. In this way, you can quickly recover arrears from corporate customers, preventing the creation and increasing accounts payable. Charisma Collection visibly increase communication and efficiency in the inter-departmental processes to recover the money. Financial and Operational Benefits Reduces the analysis time and increases completed or future task; the efficiency of the collectors n Simultaneously manages different n an efficient ticketing system for Includes processes and provides reports identifying debtors, grouping debtors specialized on various processes: based on delinquency level and creating n report of delinquency Summary delinquency tickets; tickets. The reports show a n Automates the collection processes by summary of all open tickets, closing and opening delinquency tickets classified by status, owner, product based on the occurrence of payments type, with grouping functionalities; into the system and closing the invoices; n report of activities and Summary n activity flows associated with Tracks the efficiency. The system provides the current accounts, as well as the centralized data about all the access to the entire history of past activities related to the collection collection processes, such as current process. Therefore, the team leader, status, completed steps, future step, manager or coordinator can track debt amount, account owner or days how many activities are opened, past due; the actions with due dates or who is n Coordinates and delegates the step responsible, thus assessing the execution, simultaneously or performance of collection dependently, according to individual operators. abilities, thus optimizing the work of each responsible for debt collection. The system allows any responsible or participant to be notified during the collection process about the non- By utilizing Charisma Collection, Financial Services organizations, their partners, distributors and service companies specializing in recovering debts will be able to optimally manage their debt collection efforts. In straight-forward and exact steps you will be able to identify debtors, create delinquency tickets, manage debtor accounts, track and complete the collection process. Optimizes the operational effort and letter – 10 days); reduces the internal costs through: n collection process steps, Includes n manual work, both expensive Eliminates conditions, automated or manual and time consuming, needed for actions, involved roles; managing invoices and communication n advanced multi-language Supports with customers with debts; functions (the system was already n a centralized information Provides localized in 4 international languages); database with customers, contracts, n integrated with Charisma ERP Is natively invoices, associated payments or and any other ERP information system. advance payments, securities, calculated penalties, debts, as well as DPD (days Decreases customers' debts, optimizes past due); the profit and increases the cash flow n quick and consistent view on Offers a n structured debt collection Manages overdue accounts, including information process, based on the specific of each regarding the interaction with the organization; customer, contact conclusion, account n the value of DSO (Days Sales Decreases distribution or promised amount. Outstanding) indicator by decreasing the average number of days needed to turn Exceptional flexibility the debts into cash; nthe definition, customization and Allows n a fast return of investment Generates management of money collection thanks to low cost of ownership and strategies by means of notifying quick implementation. customers and setting terms to react on such notifications and to cover the debts (e.g. SMS – 1 day, phone call – 5 days, Legal The difficult economic context determines the retail or financing companies to treat the debt issue with maximum care and to consider any debt as a critical situation in the lifecycle of revenues and customer services. Many times, the amount of debts accumulated in a short period of time can surprise organizations, their efforts or those of companies specialized in debt collection not being able to achieve expected results. Thus, due to the unsuccessful actions taken for notifying or collecting debts, the companies have to take the next step - to legally handle the files. Financial and Operational Benefits Reduces the operational costs collection files; n Legal module reduces the required n update of receivables Real-time manual effort by automating the situation or the invoices attached to the processes and workflows for collecting files, depending on their management in the receivables from customers. The ERP system. remarkable configurability and flexibility n personal or a company's goods Handling of the solution allows adapting the collection. module to the specific of each single organization, regardless its size or Eliminates the calculation and provision business area. creation n The system eliminates the calculation Automates the collection process and creation of provisions for risks and n Exceptional flexibility, thanks to native expenses by negotiating the amounts integration with Charisma ERP or with and commercial terms, by highlighting any other management system for good the promised payments and by updating financing contracts; the system with the actual operations. n data import directly from the Automatic company’s database, i.e. all the contracts Reduces the analysis time and increases suspended for payment delays - or any the efficiency of the collectors other reason specified by the customer - n complete and real-time view of Includes automatically generate the activation of each active file; legal files with the collection company; n consolidated calendar with Builds a nsimultaneously handling of many Allows terms and planned activities by periods; This is why Charisma Collection suite includes a module dedicated to legal issues, which leads to efficiency increase of the operations for collecting the moral or physical damages, thus lowering the prejudice and increasing the chances for profit for the financing companies. n all the stages of a file, from Manages matches the recorded promises and activation to solving; actual receipts, managed by n distinct, amicable or legal Provides Charisma ERP 2011 or by any other treatment of the files. Therefore, the ERP system. stages of a file can be the following: amicably, conciliation, execution End-to-end solution disputes, execution, insolvency, n and handles the files for debit, Activates inspection, court, notification, penal leasing asset, insolvency and complaint, payment summon, execution outstanding; suspension. The followings can be n quick calculation and analysis Provides assigned and tracked for each stage: of all incurred expense types on each n The expenses incurred by the file; collection company during handling nthe easy management and Allows the file. The expense type is fully verification of the invoiced fees or configurable, based on the specific collection costs; of each company's preference. As a n additionally the document Ensures standard it can be recorded management by matching or loading expenses for: travel, shipping, physical documents for each single file collected assets, execution, legal or at stage level the file goes through. stamp duty; n The payment commitments obtained by the collection company. The system automatically Repossession When all attempts to convince the debtor to pay the outstanding amounts fail to cover the delinquency of the loan, the repossession process starts with the guarantee securing this loan or even with the transaction object. Repossession module optimizes the management of the collected assets, as well as the additional penalties the consumer should pay to cover the seller's repossession costs. Financial and Operational Benefits Decreases the damages of the financing Optimizes and automates the company operational flow n a consistent and real-time Provides n each expense made with the Records updated view on the financial situation repossession, maintenance or repairs of the contracts and required during the lifecycle of the asset in the repossessions; inventory of the company and their n all the collected assets based Manages automatic accounting; on VIN (vehicle identification number) in n Automatically calculates the transfer case of vehicles or real estate properties value, as equal to the uninvoiced capital for their unique identification; at the moment of terminating the nfast calculation of fees to be Allows contract between the two parties invoiced for the repossession process, as involved; well as the current value of the collected n Automatically or manually integrates asset. with inventory management, based on the data in any ERP information system; Charisma Collection – Repossession optimizes the management of the collected assets, as well as the additional penalties the consumer must pay in order to cover the seller's repossession costs. Integrates with fixed assets n Brings continuity to the business management, if they do not already through the transparency created depreciate in the company accounting between the modules and functionalities statements (eg. Operational leasing); of Charisma Collection. The life of the Takes n and manages the properties of the repossessed asset is ended either by asset to be tracked, identified and then means of sale (stock removal through a sold; sales invoice) or by means of refinancing Manages and tracks the collected assets n or renting the good (stock removal per cost center and unique identifiers. through a leasing contract). Measures the efficiency of the company business by quick and aggregated access to all financial and operational information related to contracts and their transactions. Remarketing It is in the interest of each financial services company, retailer or any size vendor, regardless the type of business, to sell as fast as possible all the collected or in-house assets, both for revenue increase, as well for the decrease of the expenses needed for their management. An optimal transactional design at the organization level means a good inter-department and inter-process communication. In other words, only the tight link between the collection process and the sale and billing process, and the rest of the operational activities can bring the ultimate advantage: the improvement of receivable management, receipt acceleration and optimization of ongoing capital. Financial and Operational Benefits Improves the loading and sale process Optimizes the operational activities n an efficient and fast Provides n a high-performance system for Includes management of the reception protocols notifying each representative in the for the assets, sales invoices and item process of sale and management of the bookings; collected assets (inbound, outbound, n the costs at company level and Reduces booking expiration); analyzes the profitability through a fast nthe automatic update of stocks at Allows view on the collection and maintenance the moment of entering into the costs against the revenues recorded per inventory and at the moment of sale; asset. n all the properties required for Captures identifying and promoting a collected asset; Remarketing module brings the benefit of a solution especially designed for a complete and efficient management of the entire collection and resale flow of the collected assets. Additionally, this module eases the remarketing efforts by positioning the product for sale or rent and by driving the demand for it by adaptability to market changes. Diferentiators Integration with any information n platform: Charisma, SAP, Oracle; End-to-end, multi-company, multi- n location, multi-localization solution; Web-based with access from any n browser, on any machine, regardless of the hardware configuration; Speed n and flexibility during installation and deployment; Minimal n TCO (Total Cost of Ownership) and fast ROI (Return On Investment); Advanced business expertise and n specialized consultancy; Using n CRM principles and functionality; Advanced modularity and scalability. n n Automates the operational transactions n advanced methods for search, Includes due to native integration with Charisma quoting, subscribing for offers and detail ERP or with any other ERP system. requests about the assets shown on the Web platform; Increase the revenues and profitability n simple, user friendly Provides of the organization by web-selling management of the Website; n Offers market visibility in a professional n Issues efficiency reports about the most manner and much faster resale of the accessed products, the most accessed collected assets; categories, number of visitors; n Offers realistic and quick access view by n the profit by eliminating the Increases detailed information and presentation wholesale actions or dealers' images; involvement. Shortly after its foundation in 1994, TotalSoft became one of the most important software companies in Romania, with an excellent reputation and a consolidated position on the domestic and international software market. Currently, TotalSoft team consists in over 380 professionals, with relevant experience in the IT&C field; its innovation spirit and competence guarantees the successful fulfillment of its customers' projects. With over 1500 customers in the private and public sector in 21 countries, such as USA, Germany, UK, Italy or France, TotalSoft has an undeniable expertise in verticals such as financial-banking, leasing, distribution, retail, medical, utilities, constructions, engineering, manufacturing, services or public administration. The company has its headquarter in Romania and subsidiaries in Greece, Bulgaria, Serbia and Qatar. TotalSoft is part of Global Finance group, one of the most important private investment companies in South-Eastern Europe, with offices in Athens, Bucharest, Sofia and Belgrade. Global Finance administrates over EUR 850 millions, obtained by private and poza real estate investment fund management and has carried out over 70 investments since its founding in 1991. © TotalSoft 2011 TotalSoft Headquarters TotalSoft Greece TotalSoft Bulgaria TotalSoft Qatar Global City Business Park 7 Papadiamantopoulou Str. 11 Maria Louisa Blvd, Commercial Bank Plaza, 10 Bucharest - Nord Street (4th floor) Sofia, Bulgaria West Bay, Level 15 Building O2, 8th Floor, 115 28 Athens, Greece P: +359 2 9239 564 P.O Box 200348, Doha, Qatar P: +30 210 72 00 082 F: +359 2 9239 560 P: +974 44 52 83 97 Voluntari, llfov County F: +30 210 7253 511 România E: firstname.lastname@example.org F: +40 21 335 1712 E: email@example.com P: +4021 335 17 09 W: www.totalsoft-hellas.com W: www.totalsoft.bg E: firstname.lastname@example.org F: +4021 335 17 12 W: www.charisma.com.gr W: www.charisma.bg W: www.totalsoft.ro E: email@example.com W: www.charisma.ro W: www.totalsoft.ro W: www.charisma.ro
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