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					                                                                     FERC Standards of Conduct "Shared Systems"

                                   Shared Systems
   This document identifies "Shared IT Systems" for the FERC Standards of Conduct.
   Shared Systems are accessible by both FPL and its Marketing and Energy Affiliates.

        System                                                  System Description



ACD                         Automated Call Distributor - Routes incoming calls to virtual and logical agents equipped to
                            handle customer inquiries
CALLS                       Customer Accounts Local Liaison system - CRM application which provides GUI tools used
                            by representatives when handling cutomer inquiries
CISII - CTI/VTEL            Computer Telephony Integration - CTI/VTEL
Blue Pumpkin                Workforce Management Tool: System that provides tools for forecasting, scheduling and
                            reporting of calls and staffing
CRS                         Consolidated Reporting System - Central repository, which contains call, manpower and CTI
                            statistics
CMS                         Call Management System - Provides real time tracking of call/agent state, and reporting
                            capabilties
CTI                         Computer Telphony Interface - technology that enables screen pop and virtual telephony

FROGS                       This application is written in Microsoft Access and the data is stored in Access. The
                            information stored is customer information along with all contract numbers and customer
                            contacts.
Message Caster              Messaging system which provides the ability to broadcast to the desktop important
                            messages or announcements to all representatives
QAMS                        Quality Assurance Monitoring System - Call recording/observation system
SPORTS                      Power Monitoring (SPORTS)
SRS                         Supervisosr Reporting System - In house reporting application on an MSAccess database
                            platform
SOSW                        Service Order Super Windows - GUI interface embedded in CALLS used to open customer
                            accounts
STT (Sales Tracking         Visual Basic standalone application. Data stored in DB2 tables. Only marketing data is
Tool)                       contained in this database; no customer data except the account number (no names or
                            addresses); also includes the products that were offered
AGC                         Automatic Generation Control- View FPL realtime unit generation and statuses. EMT
                            personal can assign fuel, change fuel, change fuel mixture, and change fuel cost. EMT
                            personnel also have access to gas pressure information and associated alarms.

Economy A                   Study application used to determine optimal generator loading based on system load
                            conditions. EMT executes Economy A in study mode.
ITS                         Interchange Transaction Scheduler- View interchange schedules that are entered via OATI
                            interface. Under emergency conditions interchange transaction schedules can be entered via
                            ITS interface.
Load Forecasting            Provide seven day load forecast for FPL service area. View and download seven day Load
                            Forecast for use in Gentrader day ahead studies.
                            The Accufile Tax System is used for the preparation of current and deferred tax accrual and
Accufile -Tax Module
                            deferred taxes.


        21e0b4b7-dafa-4fd2-a09d-eccc25454082.xls                                                      Page 1 of 4          Rev. 11-04-04
                                                                    FERC Standards of Conduct "Shared Systems"

       System                                                  System Description



FI/CO/TR/BW                SAP Magellan Financials (FI/CO/TR/BW)
SAP F&O                    Financial & Operating Report Summary level by company

FMIP                       Financial Management Information Process (FMIP). Budget reporting system for FPL Group

                           EDI (Electronic Data Interchange) software. Electronic data transfers of procurement,
Gentran (EDI)              customer, financial and other business data to trading partners (customers, suppliers,
                           financial institutions, third-party service providers).
MONIES                     Used for callbox and extension reporting for calls
                           Automated bank reconciliation software. Reconciliation of bank transactions to book
ReconPlus
                           transactions
Report2Web                 Web publishing of mainframe and distributed reports
SAP                        Environment processing financial data (i.e. Payroll) for FPL Group
EAI                        Enterprise Application Integration (EAI)
AWDM                       Air & Water Document Management (uses Documentum)
DIMS/Accutrac              Document Info. Mgmt System (DIMS) / Accutrac
Legal Matters              Legal Matters System
World Records              World Records
Alerton Building           Monitor and manage building controls within the major offices
Monitoring System
Badging                    Video Badging System and Card Access Control System
Catering                   Catering Costs Tracking System
Catering and Meal Card Request catered meals for meetings
Application
Card Access System     Card access control system
(CASI-RUSCO)
CSS                    Candidate Selection System (CSS)/10 Other Notes Apps. Internal job posting.
Edify - CSS/EV/OE/SM Edify - Candidate Sel/Emp Ver/Open Enroll/Super Menu

EIS - JPOST                Job Posting System (JPOST)
EIS - Well                 Wellness / Health Fitness System
e-Learning                 e-Learning System, LMS to host internally dev. Courses
ESIS                       Employee Safety Information System (ESIS)
Facility Work              Facility management call center and work dispatch application
Management System
(FWMS)
Flight Operations          Schedule flights, aircraft, crews, and passengers
System (FOS/NT)
HR Benefit Plans
HR Data Warehouse          Combines data from different HR apps for reporting / analysis
(HRDW)
HR SAP (HRF)               Magellan - SAP (Replaces Employee Information System)
HRSAP Data W.              HR SAP Data Warehouse (HRSAP)



       21e0b4b7-dafa-4fd2-a09d-eccc25454082.xls                                                      Page 2 of 4    Rev. 11-04-04
                                                                         FERC Standards of Conduct "Shared Systems"

        System                                                       System Description



InfoGenesis Revelation Cash register system
(Point-of-Sale System)

Merit                       Merit (Feb- Mar)
Real Estate Information Real estate management
System (REIS)

Resumix                     Employee and Candidate Selection Mgmt (Resumix) . Resume tracking
SAP TEM                     SAP TEM Reporting for the SAP application (Storehouse)
Visitor Application         Pre-authorize visitors into facilities
Web - FplCareers            FPLCareers.com
Web - Databases             Web Databases, CSS, Safety, Training, AskHR, etc.
Card Access System          Card access control system
(CASI-RUSCO)
Visitor Application         Pre-authorize visitors into facilities
Real Estate Information Real estate management
System (REIS)

Facility Work               Facility management call center and work dispatch application
Management System
(FWMS)
InfoGenesis Revelation Cash register system
(Point-of-Sale System)

Catering and Meal Card      Request catered meals for meetings
Application
Alerton Building            Monitor and manage building controls within the major offices
Monitoring System
Flight Operations           Schedule flights, aircraft, crews, and passengers
System (FOS/NT)
Change Management           Web-based application to track plant design changes
System
Condition Assessment        Notes Application to track equipment history
(CAP)
Environmental               Web-based application to track environmental activities
Compliance Tracking
System
ERTS/WMS                    Event Response Tracking System/Work Management System (ERTS/WMS). Track events
                            (including daily and overhaul work)
EWIS                        Enterprise Wide Information System (EWIS). Provide real-time data acquisition of key plant
                            operating information
GCM                         General Commercial Management System (GCM)
KDS                         Knowledge Delivery System. Deliver and track training via the web
Operational Model           Web-based delivery of operational model processes


        21e0b4b7-dafa-4fd2-a09d-eccc25454082.xls                                                     Page 3 of 4         Rev. 11-04-04
                                                                     FERC Standards of Conduct "Shared Systems"

        System                                                  System Description



Power Generation           Used to store plant and fleet team data in a common repository, write access restricted, read
Document Server            access generally open except for confidential data or data that falls under the previous
                           restrictions for separation of generation and transmission
Production                 Allows entry and tracking of plant plan-of-the-day, production specialist, production leader,
Management Tools           inside operator and outside operator logs, temporary operating instructions
(POD)
AMS Web                    Asset Management System - AMS Web




DCAP                       Dist. Construction Accounting and Payroll (DCAP - WMS)
DSS                        Decision Support - Near Real Time Reporting - (DS-ODS)
Unix Focus                 Older version of DSS and reports
Switching                  Switching & Op Model (Restoration)
TCMS2                      Trouble Call Management System 2 (TCMS2 - Restoration)




       21e0b4b7-dafa-4fd2-a09d-eccc25454082.xls                                                        Page 4 of 4         Rev. 11-04-04

				
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