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112 Crowd Management

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					International Crowd Management Conference
         Boot Camp, Chicago 2007




     Larry B. Perkins, CFE, CPP, CMP
           Assistant General Manager
                  RBC Center
            Raleigh, North Carolina
    ICMC In Review
   25th Anniversary                  IAAM Response
   10th Anniversary                      ICMC
        (My roots)
                                          SSTF
   Evolution
        Who Concert 1979
                                          AVSS
        Sept. 11, 2001                   Crowd Assembly
        Hurricane Katrina, 2005
                                           Facilitator
        London Bombing Plot,             Best Practices
         2007                             Mega Shelter Best
        Facility Design and               Practices (Red Cross)
         Location Trends                  CVMS
        Transient Fans and               PAFMS
         Sports Teams
                                          SES
Standard of Care
   My Staff’s
    Presentations
Objective (Why are we here?)
   Assess the risks associated with
    Sports & Entertainment in the area of
    Crowd Management.
   Develop Plans to counteract those
    Risks

   Why – To Protect life and Property
       We do this by
            Greeting, directing and informing
How
   How?
         Understand what is Crowd Management
         Shaping crowd behavior (TSEI)
       Review the components of crowd management
       Question and Discussion format
Crowd Manager       (NFPA)


       and
 Crowd Assembly
  Facilitator
           (IAAM)
Crowd Manager & Crowd Manager
Supervisor
                 1994 NFPA 1/250
                     Crowd Manager or
                      Crowd Manager
                      Supervisor
                          Who shall receive
                           appropriate training in
                           crowd management
                           techniques
                          Emphasis on
                           Time, Space,
                           Energy &
                           Information
     IAAM Foundation (1997)
   IAAM Foundation Grant &
    Task Force
                                         Crowd Management
       Crowd Assembly                    Administrator
        Facilitator (CAF)
                                              Professional expert
            Front Line event staff            staff who design &
                                               implement
       Crowd Assembly                   Crowd Management
        Supervisor                        Instructor
            During events CAF’s              A crowd management
             report to CAS’s                   professional trained
                                               under IAAM --
                                               endorsed curriculum
         Categories of Personnel
   Categories of
    Personnel
       Event Safety & Security      Medical
       Law Enforcement              Host & Hostess
       Guest Services               Fire & Safety
       Box Office
       Parking & Traffic
       Management Staff
       Concessions
    IAAM Curriculum
    -- Nine Components

   Assisting guests
                                 Conflict Identification &
   Implement
                                  Mitigation
    facility/event policies
                                 Training
   Risk management
                                 Perform
   Crowd dynamics
                                  Communications
    management
                                  Functions
   Knowledge of events
                                 Major Emergency
    and facilities
                                  Response
  Effective Crowd Management
Crowd management is a component of a Risk Management Plan
(see p7). It primarily focuses on maintaining a desired event
environment. Though the analyzation of known variables and
identification of unknown variables, we can then develop disciplines
to counteract unwanted variables and minimize crowd-related risks.

Crowd management employs techniques in advance of the event;
e.g. hiring, training, analyzing and planning. During events, it is the
process of maintaining established disciplines while executing,
communicating and supervising the plan. After the event, accessing
the plan applied and making adjustments where needed is the
objective.
Variables
Front Stage Photo
Fence Gate Opening
Safety Hazards and Change of
Direction
Trees Next to Fence
Walk Bridge
When Things Go Wrong!
Chicago E2 Nightclub
    Feb 17 2003
         and

 Station Nightclub,
Rhode Island, Feb 22,
        2003
Assessment
   Time
   Space         Physical Space Eval.
   Energy        Bomb threats
   Information   Day of Event Cancellation
                  Physical Assemblage Eval.
                  Moshing
                  Snowballs from Hell!
 Eight Point Crowd
Management & Event
 Planning Module
               ™
    Eight Point CM & Event Planning Model

    Investigation                        Execution
           Data collection                   Putting the plan in motion
    Analyzing                            Supervising the Plan
           (Data collected and               The role of each
            identify variables)                manager/supervisor in the
    Plan                                      plan
           A written plan that list      Crisis Management
            goals and objectives           Program
    Communication                            Should something happen
                                               what’s the plan?
           Meetings, briefings
            through various forms         Assessing the Plan
                                              Debriefings, walk-through
                                               facility, review incident
                                               reports, corrective action
 Four Dangerous
Times for Injuries
   and Death
During Moving Crowds
   Ingress
   Egress
   Celebration
   Protest
Understanding Crowd Dynamics
   To have a Good Time, to enjoy themselves, to
    relax or get energized, to seek out adventure, to
    interact, to concur and to not have to worry about
    the hassles of work or home.
   Crowds Grow or Descend from a few people to
    thousands, in a matter of minutes.
   Crowding, stampeding, trampling, suffocation,
    with no avenue of escape, is the number one
    cause of multiple injuries and deaths by human
    hands at events.
                         When Death Knocks…
   Pearl Jam, June 30, 2000, 9       High Energy/Surge
    deaths, 25 injured, Roskilde
    Festival, Denmark

   Sheffield Stadium April 15,       Ingress/High Energy
    1989 95 deaths

                                      Ingress/Surge
   Who Concert December 5,
    1979 12 deaths, Cincinnati,
    Ohio

   City College of New York, 8       Ingress/Protest/Surge
    deaths, December 27, 1991
Crowd Management - Action Plan
   72 Hours Develop a Game…
        Survive By Choice, not by Chance
Topics   Need to Know,   Prioritize Date     Task Force
   IAAM CVMS (Members)
         Nice to Know or No. 1-?    Required Or person
         N/A                                 Assigned
   My Books www.Lulu.com/CrowdSafety
        Crowd Safety and Survival
        Day of Event Cancellation Procedures
        Eight Point Event Planning Model
        Crowd Safety Tips
                  Thank you!

 Thank you!
                  Thank you!


     Thank you!           Thank you!


                    Thank you!
Thank you!
                                       Arena Moshing
                                          Diagram
                  ?                                                           ?

                  A                                                           A
                  l
                  t                         STAGE                             l
                                                                              t
                  .                                                           .




                Out                 Clear Zone & Stage Barricade             Out
                                        Crowd Density Zones


        S
                                            1.5 Sq. ft                                 S
            C                                                                      C
        E   L    EG                                                                L   E
        A   E                                                                EG    E   A
        T
                  R                            7 Sq. ft                      RES       T
            A     E                                                                A
        I   R     S                                                          S&    R   I
        N        S&                                                           AC       N
        G   Z    AC                                                            C   Z   G
            O     C                                                            E   O
            N     E                                                            S   N
            E     S                                                                E
                                            15 Sq. ft                          S
                  S
        A




                E



                S




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                            In\Out                            In\Out

                                             Aisle
                                          CLEAR ZONE

                                          ACCESS AISLE


                      Second Mosh Section, Festival or Reserved Seating Section


                                 Not to scale – One design of many

                 F                                                           F
                 l                                                           l
                 o                                                           o

				
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posted:7/28/2011
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