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					                           QUEENSLAND INDUSTRIAL RELATIONS COMMISSION

                                        Industrial Relations Act 1990-1991
                                       s. 4.13(2) - application for new award

                              Acting Director-General, Department of Employment,
                              Vocational Education, Training and Industrial Relations

                                                       AND

                                       Queensland Trades and Labor Council
                                                   and Others

                                                (No. B326 of 1991)

                               PUBLIC SECTOR EMPLOYEES - GRIEVANCE
                                    PROCEDURES AWARD - STATE

COMMISSIONER DEMPSEY
                                                                                                23 September 1991

                                                  NEW AWARD

THIS matter coming on for hearing before the Commission at Brisbane on 23 September, 1991, this Commission doth
Award as follows as from the twenty-third day of September, 1991:-

      Arrangement of Award

Subject Matter                                                                                    Clause No.

Part 1 - Preliminary

Title                                                                                                  1.1
Award Coverage                                                                                         1.2
Date of Operation                                                                                      1.3

Part 2 - Terms and Conditions of Employment

Grievance Procedures                                                                                   2.1

      PART 1 - PRELIMINARY

      1.1    Title

      This Award shall be known as the Public Sector Employees - Grievance Procedures Award - State.

      1.2    Award Coverage

      This Award shall apply to employees of the Public Sector Units as defined in the Public Sector Management
Commission Act 1990-1991, whose wages and conditions of employment are prescribed by the Awards and Industrial
Agreements described in Schedule 1:

       Provided that once such Awards and Industrial Agreements are varied to include specific grievance procedures
for Public Sector employees or are replaced by new Awards or Agreements containing such provisions this Award will
cease to have effect.

      1.3    Date of Operation

      This Award shall take effect and have the force of the law throughout the State of Queensland as from the
twenty-third day of September, 1991.

      PART 2 - TERMS AND CONDITIONS OF EMPLOYMENT
                                                             2

       2.1    Grievance Procedures

       (1)   The objectives of the procedure are to promote the prompt resolution of grievances by consultation, co-
operation and discussion; to reduce the level of disputation; and to promote efficiency, effectiveness and equity in the
workplace.

       (2)    This procedure applies to all industrial matters within the meaning of the Industrial Relations Act 1990-
1991, subject to the operation of section 16.1 of the Act.

       (3)     Stage 1 - In the first instance the employee shall inform such employee's immediate supervisor of the
existence of the grievance and they shall attempt to resolve the grievance. It is recognised that an employee may wish to
exercise the right to consult such employee's Industrial Organization representative during the course of Stage 1.

       (4)     Stage 2 - If the grievance remains unresolved, the employee shall refer the grievance to the next in line
management ("the Manager"). The Manager will consult with the parties. The employee may exercise the right to
consult or be represented by such employee's Industrial Organization representative during the course of Stage 2.

       (5)   Stage 3 - If the grievance is still unresolved, the Manager will advise the chief Executive and the
aggrieved employee may submit the matter in writing to the Chief Executive of the organization if such employee
wishes to pursue the matter further. If desired by either party, the matter shall also be notified to the Industrial
Organization/Association.

       The Chief Executive shall ensure that:-


              (a)     the aggrieved employee or such employee's Industrial Organization/Association representative has
                      the opportunity to present all aspects of the grievance;

              (b)     the grievance shall be investigated in a thorough, fair and impartial manner.

       The Chief Executive may appoint another person to investigate the grievance. The Chief Executive may consult
with the Industrial Organization/Association in appointing an investigating officer. The appointed person shall be other
than the employee's supervisor of Manager.

       If the matter is notified to the Industrial Organization/Association, the investigating officer shall consult with the
Industrial Organization/Association during the course of the investigation. The Chief Executive shall advise the
employee initiating the grievance, such employee's Industrial Organization/Association representative and any other
employee directly concerned of the determinations made as a result of the investigation of the grievance.

      The Chief Executive may delegate such Chief Executive's grievance resolution powers under this clause to a
nominated representative.

      (6)     The procedure is to be completed in accordance with the following time frames unless the parties agree
otherwise:-


                      Stage 1 -     Discussions should take place between the employee and such employee's
                             supervisor within 24 hours and the procedure shall not extend beyond 7 days.

                      Stage 2 -     Not to exceed 7 days.

                      Stage 3 -     Not to exceed 14 days.

      (7)    If the grievance is not settled the matter shall be referred to the Commissioner for Public Sector Equity,
the Classification Review Tribunal or the Industrial Commission by the employee or the Industrial
Organization/Association, as appropriate, in accordance with the respective jurisdictions of the Tribunals.

       (8)     Subject to legislation, while the grievance procedure is being followed, normal work is to continue,
except in the case of a genuine safety issue. The status quo existing before the emergence of a grievance or dispute is to
continue whilst the procedure is being followed. No party shall be prejudiced as to the final settlement by the
continuation of work.

       (9)    Where the grievance involves allegations of sexual harassment, an employee may commence the
                                                         3

procedure at Stage 3.

       Dated this twenty-third day of September, 1991.


By the Commission,
[L.S.] M.J. CALLEN,
Industrial Registrar.


       Schedule 1

1.     AWARD FOR CERTAIN EMPLOYEES OF THE DEPARTMENT OF PRIMARY INDUSTRIES
       EMPLOYED AT REGIONAL EXPERIMENTAL STATIONS, RESEARCH STATIONS, AND ANIMAL
       HEALTH STATIONS

2.     AWARD FOR SENIOR MEDICAL STAFF - PUBLIC HOSPITALS, QUEENSLAND AND THE
       QUEENSLAND RADIUM INSTITUTE

3.     BOARDING HOUSE EMPLOYEES' AWARD - STATE (EXCLUDING OF SOUTH-EAST QUEENSLAND)
       - Hours of Work - Employees of Departments of Government) - INDUSTRIAL AGREEMENT

4.     CAFE, RESTAURANT AND CATERING AWARD - STATE (EXCLUDING OF SOUTH-EAST
       QUEENSLAND) - Hours of Work - Employees of Departments of Government - INDUSTRIAL AGREEMENT

5.     CANTEEN EMPLOYEES' AWARD - PSYCHIATRIC HOSPITALS AND OTHER INSTITUTIONS -
       DEPARTMENT OF HEALTH

6.     CARTING TRADE AWARD - SOUTHERN DIVISION - Baillie Henderson Hospital, Toowoomba -
       INDUSTRIAL AGREEMENT

7.     CARTING TRADE AWARD - SOUTHERN DIVISION - "Eventide", Sandgate - INDUSTRIAL
       AGREEMENT

8.     CARTING TRADE AWARD - SOUTHERN DIVISION - Pay Day for Drivers of Motor Vehicles Employed by
       the Department of Works at the Ipswich Road Workshops - INDUSTRIAL AGREEMENT

9.     CARTING TRADE AWARD - SOUTHERN DIVISION - Wolston Park Hospital, Wacol and Challinor Centre,
       Ipswich - INDUSTRIAL AGREEMENT

10.    CLERKS' AWARD - GOLDEN CASKET ART UNION OFFICE

11.    CLERKS' AWARD - PUBLIC HOSPITALS - STATE

12.    CLINIC ATTENDANTS' AWARD - QUEENSLAND RADIUM INSTITUTE

13.    CONSERVATION, PARKS AND WILDLIFE EMPLOYEES' AWARD - STATE GOVERNMENT

14.    COOKS AND KITCHENHANDS' AWARD - BRISBANE METROPOLITAN HOSPITALS BOARDS AND
       PSYCHIATRIC HOSPITALS AND OTHER INSTITUTIONS UNDER THE CONTROL OF THE
       DEPARTMENT OF HEALTH

15.    COOKS AND KITCHENMEN - MOSMAN HALL, CHARTERS TOWERS AND EVENTIDE HOME,
       CHARTERS TOWERS - INDUSTRIAL AGREEMENT

16.    CORE DRILLING AWARD - DEPARTMENT OF MINES

17.    COST CLERKS AND TIMEKEEPERS' AWARD - STATE GOVERNMENT

18.    DENTAL AUXILIARY STAFF AWARD - PUBLIC HOSPITALS

19.    DENTISTS' AWARD - PUBLIC HOSPITALS BOARDS - STATE
                                           4

20.   DOMESTIC AND GENERAL STAFF AWARD - HALLS OF RESIDENCE - DEPARTMENT OF
      EDUCATION

21.   DOMESTIC EMPLOYEES - STATE MIGRATION HOSTEL, BRISBANE - INDUSTRIAL AGREEMENT

22.   DRILL FOREMEN, DEPARTMENT OF MINES - INDUSTRIAL AGREEMENT

23.   ELECTRICAL ENGINEERING AWARD - STATE - ELECTRICAL TRADES PERSONNEL EMPLOYED
      ON TRAFFIC CONTROL AND COMMUNICATIONS - DEPARTMENT OF TRANSPORT - INDUSTRIAL
      AGREEMENT

24.   CARTING TRADE AWARD - SOUTHERN DIVISION; COACH AND MOTOR BODY BUILDING
      INDUSTRY AND FARRIERS' AWARD - STATE; DRIVEWAY, CAR YARD AND PARKING
      ATTENDANTS' AWARD - SOUTH EASTERN DISTRICT; ELECTRICAL ENGINEERING AWARD -
      STATE; MECHANICAL ENGINEERING AWARD - STATE; Hours of Duty for Employees at the
      Government Motor Garage, Zillmere - INDUSTRIAL AGREEMENT

25.   EMPLOYEES EMPLOYED ON MOTOR VESSELS OWNED AND OPERATED BY THE FISHERIES
      RESEARCH BRANCH, DEPARTMENT OF PRIMARY INDUSTRIES - INDUSTRIAL AGREEMENT

26.   EMPLOYEES ON SURVEY LAUNCHES - DEPARTMENT OF HARBOURS AND MARINE -
      INDUSTRIAL AGREEMENT

27.   FARM SUPERVISORS (DEPARTMENT OF PRIMARY INDUSTRIES) AWARD

28.   FOREMEN'S AWARD (CIVIL CONSTRUCTION AND MAINTENANCE) - STATE GOVERNMENT

29.   FORESTRY EMPLOYEES' AWARD - STATE GOVERNMENT

30.   FORESTRY EMPLOYEES' AWARD - STATE GOVERNMENT - Queensland Forest Service Employees
      engaged on work associated with recreation - INDUSTRIAL AGREEMENT

31.   GARDENERS - DIVISION OF INSTITUTIONAL GARDENS, DEPARTMENT OF HEALTH, CHERMSIDE
      - INDUSTRIAL AGREEMENT

32.   GRADED FOREMEN (DEPARTMENT OF WORKS) AWARD - STATE

33.   HERD RECORDERS' AWARD - DEPARTMENT OF PRIMARY INDUSTRIES

34.   HOME HELP, COMMUNITY HEALTH SERVICE, DEPARTMENT OF HEALTH AWARD - STATE

35.   HYDROGRAPHIC SURVEY EMPLOYEES - DEPARTMENT OF HARBOURS AND MARINE -
      INDUSTRIAL AGREEMENT

36.   INSPECTORS - STOCK ROUTES AND RURAL LANDS PROTECTION DIVISION - DEPARTMENT OF
      LANDS - INDUSTRIAL AGREEMENT

37.   INSPECTORS OF WEIGHT OF LOADS - DEPARTMENT OF MAIN ROADS - INDUSTRIAL
      AGREEMENT

38.   MISCELLANEOUS WORKERS' AWARD - STATE GOVERNMENT

39.   MOTHERCRAFT TRAINEES AND ASSISTANTS IN NURSING, DIVISION OF CHILD HEALTH,
      DEPARTMENT OF HEALTH AWARD - STATE

40.   PARLIAMENTARY AND REPORTING STAFF AWARD - STATE

41.   PARLIAMENTARY SERVICES AWARD - STATE

42.   PERMANENT PART-TIME TEACHING IN STATE SCHOOLS - INDUSTRIAL AGREEMENT

43.   PHARMACEUTICAL EMPLOYEES' AWARD - PUBLIC HOSPITALS BOARD - STATE
                                               5

44.   PHYSIOTHERAPISTS, OCCUPATIONAL THERAPISTS AND SPEECH THERAPISTS AWARD - PUBLIC
      HOSPITALS - STATE

45.   PROFESSIONAL AND ADMINISTRATIVE AWARD - QUEENSLAND PERFORMING ARTS CENTRE -
      STATE

46.   PROFESSIONAL, ADMINISTRATIVE AND CLERICAL STAFF, QUEENSLAND RECREATION
      COUNCIL - DEPARTMENT OF WELFARE SERVICES - INDUSTRIAL AGREEMENT

47.   PROFESSIONAL AND TECHNICAL EMPLOYEES' AWARD - PUBLIC HOSPITALS, QUEENSLAND
      AND THE QUEENSLAND RADIUM INSTITUTE

48.   PSYCHIATRIC HOSPITALS ETC. EMPLOYEES' AWARD - STATE

49.   PUBLIC HOSPITALS EMPLOYEES' AWARD - STATE

50.   PUBLIC SERVICE AWARD - STATE - Conditions of Employment for Certain Officers of the State
      Emergency Service - INDUSTRIAL AGREEMENT

51.   QUEENSLAND CORRECTIVE SERVICES COMMISSION EMPLOYEES' AWARD - STATE

52.   QUEENSLAND GOVERNMENT HYDRAULIC LABORATORY, DEAGON - DEPARTMENT OF
      HARBOURS AND MARINE - INDUSTRIAL AGREEMENT

53.   RABBIT BOARD EMPLOYEES AWARD - STATE

54.   RESIDENT MEDICAL OFFICERS'        AWARD      -   PUBLIC   HOSPITALS,   QUEENSLAND   AND
      QUEENSLAND RADIUM INSTITUTE

55.   RURAL TRAINING SCHOOLS' (DOMESTIC AND GENERAL STAFF) AWARD - STATE

56.   SECURITY EMPLOYEES' AWARD - STATE GOVERNMENT

57.   SENIOR ADMINISTRATIVE NURSING STAFF AWARD - DIVISION OF PSYCHIATRIC SERVICES
      AND EVENTIDES, DEPARTMENT OF HEALTH

58.   SHARK NET MAKERS AND/OR REPAIRERS - DEPARTMENT OF HARBOURS AND MARINE -
      INDUSTRIAL AGREEMENT

59.   SOIL TESTERS' AWARD - DEPARTMENT OF MAIN ROADS AND QUEENSLAND WATER
      RESOURCES COMMISSION

60.   STATION HANDS' AWARD - STATE - Hours of Work - Employees of Departments of Government -
      INDUSTRIAL AGREEMENT

61.   STIPENDIARY MAGISTRATES AWARD - STATE

62.   STOREMEN AND PACKERS' AWARD - NORTHERN AND MACKAY DIVISIONS - Hours of Work -
      Employees of Departments of Government - INDUSTRIAL AGREEMENT

63.   SURVEYORS' LABOURERS AND COOKS' AWARD - STATE GOVERNMENT

64.   TEACHERS AIDES, DEPARTMENT OF EDUCATION AWARD - STATE

65.   TEACHER OF MANUAL TRAINING SUBJECTS, DEPARTMENT OF EDUCATION - INDUSTRIAL
      AGREEMENT

66.   TECHNICAL OPERATORS - DEPARTMENT OF WORKS (QUEENSLAND CULTURAL CENTRE) -
      INDUSTRIAL AGREEMENT

67.   TRADESMEN ETC. (OTHER THAN BUILDING TRADES EMPLOYEES) PUBLIC HOSPITALS BOARDS
      - INDUSTRIAL AGREEMENT.
                                           6

68.   WATER SUPPLY AND SEWERAGE LABOURERS AWARD - STATE (EXCLUDING BRISBANE)
      EMPLOYEES - ROCKLEA - DEPOT - INDUSTRIAL AGREEMENT

69.   BAKING TRADE AWARD - NORTHERN DIVISION

70.   BOARDING HOUSE EMPLOYEES AWARD - STATE (EXCLUDING SOUTH-EAST QUEENSLAND)

71.   BUILDING TRADES AWARD - STATE

72.   CAFE, RESTAURANT AND CATERING AWARD - SOUTH-EASTERN DIVISION

73.   CAFE, RESTAURANT    AND   CATERING   AWARD   -   STATE   (EXCLUDING   SOUTH   EAST
      QUEENSLAND)

74.   CARTING TRADE AWARD - NORTHERN AND MACKAY DIVISIONS

75.   CARTING TRADE AWARD - SOUTHERN DIVISION

76.   CLERKS AND SWITCHBOARD ATTENDANTS' AWARD - STATE

77.   ENGINEERING AWARD - STATE

78.   FURNITURE MANUFACTURING, REPAIRING, AND INSTALLATION, AND GLASS BEVELLING,
      ETC., AWARD - STATE

79.   GARAGE AND SERVICE STATION ATTENDANTS' AWARD - STATE (EXCLUDING SOUTH-EASTERN
      DISTRICT)

80.   HAIRDRESSERS' AWARD - BRISBANE

81.   HAIRDRESSERS' AWARD - STATE (EXCLUDING BRISBANE)

82.   JEWELLERS AND WATCHMAKERS AWARD - STATE

83.   MEAT INDUSTRY (OTHER THAN EXPORT) AWARD - STATE

84.   MOTOR DRIVERS, ETC., AWARD - SOUTHERN DIVISION

85.   MOTORING SERVICES AWARD - SOUTH-EASTERN DIVISION

86.   MUSICAL INSTRUMENT MAKERS' AWARD - STATE

87.   PASSENGER VEHICLE DRIVERS ETC., AWARD - NORTHERN AND MACKAY DIVISIONS

88.   PRAWN AND OTHER SEA FOOD PROCESSING AWARD - STATE

89.   SAWMILLING INDUSTRY AWARD - STATE

90.   SHOP ASSISTANTS' (GENERAL) AWARD - SOUTHERN DIVISION

91.   SHOP ASSISTANTS' AWARD - NORTHERN AND MACKAY DIVISIONS

92.   SHOP ASSISTANTS' AND STOREMEN AND PACKERS' IN RETAIL STORES AWARD - CENTRAL
      DIVISION

93.   STATION HANDS' AWARD - STATE

94.   STOREMEN AND PACKERS' AWARD - NORTHERN AND MACKAY DIVISIONS

95.   SURGICAL BOOTMAKING, BESPOKE BOOTMAKING AND BOOT REPAIRING AWARD - STATE

96.   WHOLESALE WAREHOUSES AND STORES AWARD - SOUTHERN DIVISION (EASTERN DISTRICT)
                                            7

97.    BRIDGE, WHARF AND PIER CONSTRUCTION AWARD - STATE

98.    ENGINE DRIVERS' AWARD - STATE

99.    LOCAL AUTHORITIES (EXCLUDING BRISBANE) AND MAIN ROADS, ETC., AWARD - STATE

100.   WATER SUPPLY AND SEWERAGE LABOURERS' AWARD - STATE (EXCLUDING BRISBANE)

				
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