Qulity Manager Experience Certificate

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                Quality Management System Auditor/Lead Auditor Training based on
                                            ISO 9001 : 2008
                                             Certificated by
                      International Register of Certificated Auditors (IRCA) - UK
                        Course provider: NIGEL BAUER & ASSOCIATES, UK
                                  (Course Registration No. A17027)
                                             Organized by
                                        FICCI QUALITY FORUM
                                  205th Course – 5 to 9 October, 2009
                                          FICCI, NEW DELHI

1. COURSE OBJECTIVE                                          4. COURSE CONTENTS

The aim of the course is to provide an understanding of      As given in Annexure.
the principles and practices of quality management
system auditing and to impart practical training on          5. RECOGNITION
quality auditing skills.
                                                             The course is recognised by the IRCA, IQA-UK
                                                             (International Register of Certificated Auditors).
At the end of the course the participants will be able to:
                                                             The course meets the training requirements for
                                                             individuals seeking registration as Auditors/Lead
        Interpret correctly the requirements of ISO
                                                             Auditor with IRCA. The course is registered with
        9001:2008 and how they apply to the
                                                             IRCA and bears Certification No. A 17027.
        processes of a company.
                                                             6.   COURSE MATERIAL
        Conduct an effective gap analysis/internal
        audit/supplier's audit/third party certification     Registered participants are sent pre-course
        audit.                                               material in advance for preparation. Course kit
                                                             comprising detailed course material and
        Initiate improvements in the quality                 International Standards on QMS is given to each
        management system (QMS) of a company.                participant.
2. WHO SHOULD ATTEND?                                        7.   CERTIFICATE
The course is suitable for those:
                                                             Those participants who successfully complete
        Who require a detailed knowledge of quality          the continuous assessment during the course
        auditing process.                                    and also the written examination, which is
        Whose jobs involve assessment of suppliers           conducted on 5th day of the course, will be
        and potential suppliers.                             issued certificate by Nigel Bauer &
        Who are responsible for managing the internal        Associates, UK. Such certificates of successful
        quality audit function within their organisation.    course completion are only valid for three years
        Who are involved in preparing their                  from the date of the course for the purpose of
        organisation for assessment by customers or          auditor certification/registration with IRCA. It
        certification body.                                  may be noted that attendance on the course
        Who wish to become registered as Auditor or          alone does not qualify a delegate as a
        Lead Auditor with International Register of          certificated/registered auditor.
        Certificated Auditors (IRCA, IQA - UK).
                                                             8.   COURSE ORGANISATION, SCHEDULE
3. PREREQUISITE                                                   & REGISTRATION PROCEDURE
Prior to commencement of the course, all participants        The course is of non-residential nature. The
are expected to have an understanding of the content &       course is of 5 days duration and starts at 0900
implementation of ISO 9000 series of standards.              hrs and goes up to 1830 hrs daily for the first
                                                             four days & on the fifth day the course finishes
                                                             at 1700 hrs after the written examination.
Tea/Coffee and working lunch is provided by the             11.     VIEWS OF PAST PARTICIPANTS
organisers.      The fee for the course is
Rs. 18,850/- per participant plus 10.30% Service Tax              Some of the views from past delegates are
(Total Rs 20,792/-) The seats in the course are limited           reproduced below;
to maximum 20 and are allocated on first-come-first
served basis. For joining the course, the particulars of          I had wonderful experience which is full of
the participants (name, designation, email, postal                 knowledge and information which will not
address, phone number, etc) along with fee by                      only help in my professional life but also
draft/cheque payable to "FICCI QUALITY FORUM”                      personal life.
should be sent at the FICCI New Delhi at the address              Programme was very good especially both
given below.                                                       faculties were extremely good having full
                                                                   knowledge about the concept.
9.   ABOUT OUR LEAD FACULTY                                        Through this course, I got more benefit.
                                                                   Before this course my knowledge on quality
Our Lead Faculty of this course Mr. S.C. Arora has rich            management and auditing were zero. But
experience of over 40 years in quality control, third              now I can say I am having more knowledge.
party certification and quality management. He is IRCA             Faculty has taken pains to make all the
UK certificated ISO 9000 Lead QMS Auditor                          participants assimilate the course fully well.
(Registration No. A005025) and has conducted more                  One of the excellent programmes I have
than 200 Lead Auditor Courses till date not only in India          attended so far. Excellent tutors.
but in other countries viz. Bangladesh, Bahrain,            Note :
Bhutan, Kyrgystan, Malawi, Maldives, Mauritius, Nepal
Oman, Sri Lanka, Tajikistan, etc. He is the author of       For more views see attached Annexure. Should
six books on quality management related subjects            you wish to check about the quality of our
published       by     International   Trade     Centre,    training programme, you may do so by
UNCTAD/WTO, Geneva and United Nations Industrial            contacting any of the participants of our recent
Development Organization (UNIDO), Vienna for                courses.List of participants of our last two
worldwide distribution. He is the Principal Consultant of   courses is attached.
FICCI Quality Forum and has provided consultancy to
multinational, large, medium and small companies in         12.     COURSE DATES
India and abroad for effective implementation of the
ISO 9001 based quality management system both in            5 to 9 October, 2009
manufacturing and service sector.
                                                            13.     COURSE VENUE

FICCI Quality Forum (FQF) is the premier training and       FICCI (Federation of Indian Chambers of
consultancy organisation in the country for quality         Commerce & Industry), Federation House,
promotion in Indian industries. It is headed by Lt. Gen.    1 Tansen Marg, New Delhi –110001, India
H Lal, Former Director General, Bureau of Indian
                                                                      For further details, please contact:
Standards and an internationally recognised quality
expert. International Organisation for Standarisation                         B.S. Rawat
(ISO) has registered FQF in its world wide directory of                   Course Coordinator
Quality Training Organisations testifying to FQF’s                       FICCI Quality Forum
reputation for excellence in the field. Some of the other           Federation House, Tansen Marg
prominent training courses conducted by FQF include                       New Delhi - 110 001
ISO 14000 environmental management systems Lead             Phones: +91-11-23738760 & +91-11-23739947 (Dir)
Auditor training, ISO 22000 Food Safety Management                      Mobile: +91-9818862673
                                                                         E Mail:
System, Lead Auditor Training, ASQ Certified Quality
Manager, Quality Engineer, Six Sigma Black Belt, Lean
Management, etc. FQF has exclusive tie-ups with               For any technical clarification you may contact our Lead
American Society for Quality (ASQ) and Dale Carnegie                           Faculty Mr S C Arora
Institute for top-of-the line quality management                             Email:
programs in manufacturing & services and the people
side of process improvement.
COURSE CONTENT                                            Comments from participants of previous
                                                             ISO9000 Lead Auditor Courses
1.      Introduction
1.1    IRCA and Auditor Registration Scheme             Reproduced below are some of the answers
1.2    Auditor Codes of Conduct                         given by past participants to the question, “What
                                                        did you enjoy most about the course”?
2.     An Overview of Quality Management
2.1    What is Quality?                                    The friendly and tension free environment
2.2    Managing for Quality                                created by the trainers.
2.3    What is Quality Assurance?
2.4    Evolution of Quality Management Systems             Concepts of ISO 9001 especially process
2.5    An overview of the ISO 9000 series                  approach.
2.6    Background to ISO 9001:2008
                                                           Calmness of trainers in answering all the
3.     The Requirements of ISO 9001 Explained              queries.
3.1    Introduction and scope
3.2    The Structure of ISO 9001                           The learning that comes with each course is
3.3    Quality Management System                           always good but the way it is given is really
3.4    An overview of ISO 9001 requirements                important. The Course material/learning
       Exercise on above                                   were very well disseminated and the ease
                                                           with which I could learn was good. I enjoyed
4.     Quality Auditing                                    learning.
4.1     What is an Audit and why are Audits
        necessary?                                         The friendly and tension free environment
4.2    The Audit Process                                   created by the trainers.
4.3    Auditing in relation to the “Process approach”
4.4    ISO 19011 and auditor competence                    The group activities conducted for
                                                           assimilation of subject.
5.     The Assessment Process
5.1    An Overview                                         The structured methodology and experience
5.2    Initial Contact                                     and expertise level of the faculty.
5.3    Pre-Assessment Visits
5.4    Document Review                                     Ample time being given to every clause of
5.5    Initial Preparation                                 the standard.
5.6    Development of the Assessment Schedule
5.7    Communication                                       Training material was very clear and
5.8    Detailed Planning                                   sequential methodology was conducive to
5.9    The On-Site Assessment                              learning.
5.10   Opening Meeting
5.11   Audit Conduct                                      The Role Play-Audit, Exercises in groups &
5.12   Evaluating Results                                 individual assignments.
5.13   Closing Meeting
5.14   Corrective Action                                  The deliberations by the Lead Faculty were
5.15   Formal Report                                      the best thing. His pace & pitch during the
5.16   Follow-Up and Surveillance Visits                  entire course was constant which led to good
       Exercises on above                                 learning.
6.     Audit Tools & Techniques
6.1    Detailed Planning & Check List development
6.2    Searching for Evidence
6.3    Conducting Interview and Asking Questions
6.4    Auditor and Auditee Tactics
6.5    Recording the Results
       Exercise on above

                               ISO-9000 QMS Lead Auditor Training Program
                                              Certificated by
                         International Register of Certificated Auditors (IRCA)-UK
                            Course provider: NIGEL BAUER & ASSOCIATES, UK
                                      203 course, 20-24 April, 2009
                                          FICCI, New Delhi
                                            List of participants

1. Mr. Devesh Tewari                                  2. Dr. Atul Patil
416, Indraprastha Colony                              Ecocert India Pvt Ltd
Sector-30-33                                          Sector-3, S-6/3 & 4, Gut No. 102,
FARIDABAD-121003                                      Hindustan Awas Ltd
 Quality Lead, TD Service Desk,                       Walmi-Waluj Road, Nakshatrawadi,
 IBM DAKSH                                            Aurangabad-431002, Maharashtra State
ITSA, Global Services,                                Tel+ 91-2402377120,2376882
New Delhi                                             E.mail:,
(M) 9811826876                              ;

3. Mr. Ajay Singh                                     4. Mr. Roopak Arya
Asst Manager/Rolling Stock                            SC Johnson Products Pvt Ltd
DMRC                                                   M-69, M Block Market,
A-202, Metro Vihar,                                    Greater Kailash Part –II
DMRC Staff Qtrs,                                      New Delhi-110048
Opp-Sai Baba Mandir, Najafgargh,                      E.mail:
New Delhi-110043                                      (M) 09218831095
Ph: 9818177229
5.Mr. Shiv Kant Shukla                                6. Mr. Bhushan Patil
Dy. Manager                                           Ecocert India Pvt Ltd
Biotech Consortium India Limited (BCIL)               Sector-3, S-6/3 & 4, Gut No. 102,
Anuvrat Bhawan, 5 Floor                               Hindustan Awas Ltd
210, Deen Dayal Upadhyaya Marg                        Walmi-Waluj Road, Nakshatrawadi,
New Delhi - 110002 - India                            Aurangabad-431002
Tel.: ++91-11-23219058 (D), 23219064-67               Maharashtra State
FAX++ 91-11-23219063 (M) 9910796881                   Tel+ 91-2402377120,2376882 (M) 09860838331
7.Mr. Deepak Kumar Joshi,                             8. Ms. Bhumika Bansal
Manager Quality Assurance                             7/5 Bhagwan Dass Road,
Jet Lite (India) Limited,                             DDA Bunglows
C/o A-1004, Panchsheel Aptt,                          New Delhi-110001
Plot No.9, Sector-10                                  Phone 98181911448,23381447
Dwarka, New Delhi-                                    E.mail:
+919811486734; E.mail:
9. Mr. Prasanth Sreekantan Nair                       10. Mr. Harsh Ahuja
Mangalya, TC 28/1886(2)                               Consultant – Qulity Manager
East fort,Thiruvanathapuram -695023                   Gherzi Eastern Ltd.,
Kerala                                                AB-7, 2 Floor, Community Centre
(M) 09847109474(Res) 0471-2453535                     Safdarjung Enclave,                                  New Delhi-110029, Tel: 011-41653450,41653545

11. Ms. Retty George                                 12. Mr. Gautam
State Program Manager                                412-H Pocket II,
NRHM-National Rural Health Mission                   Mayur Vihar Phase I,
3rd Floor, Arogya Bhavan, P.D. Mello Road,           New Delhi-110091
St.George Hospital Campus                            91-9350810318
Mumbai – 400 001                                     Email
Mobile: 0-9223284766, Mobile: 0-9892140757
13. Ms. Sarika Malhotra                              14. Mr. Syed Adil Hasan
Process Head                                         G-89, P.C. Colony,
Infopro India Pvt Ltd.                               Kankarbagh
C-4, Sector 58                                       Patna-20
Noida, UP 201307 Ph: 9910445109                      Bihar
India                                                (Mob) 919990578261
Email:                 Res: 919934299225
                                                     E.Mail :
15. Mr. Vijay Gangadharan                            16. Mr. Madan Kant
SC Johnson Products Pvt Ltd                          S/o Shri Radheyshyam
 M-69, M Block Market,                               Thok-Kamal, Sonai,
 Greater Kailash Part –II                            Post-Sonai
New Delhi-110048                                     Mathura – (UP) – 281206
Ph: 09910390211                                      Ph. 09259218179,, 09910661434
Email:                              E.Mail: Madan
17. Ms. Rita Sanyal                                  18. Mr. Robert W. Moore
Sr. Manager                                          BIZness Logic
Colt Technology Services India Private Ltd           Flat 81, Building 397, Road 1912,
Unitech Business Park, Tower B, 4 Floor,             Block 319, Hoora, Bahrain
South City –1                                        +973 399 58018
Ph: 9871119795
19. Mr. Shandar Azam                                 20. Mr. Shaswat Boruah
Razia House,, Azimabad Colony                        SC Johnson Products Pvt Ltd
Near Shahganj Grave Yard, Mahendur                    M-69, M Block Market,
Patna-800006,Bihar                                    Greater Kailash Part –II
(Mob) 919891322903                                   New Delhi-110048
E.Mail :                      Ph.No. 9854007573

Mr.S.C.Arora                                             Maj. Gen.S.Rishi (Retd)
Principal Consultant                                     Consultant
FICCI Quality Forum                                      FICCI Quality Forum
Federation of Indian Chambers of Commerce and Industry   Federation of Indian Chambers of Commerce
Federation House, Tansen Marg,                           and Industry
New Delhi-110001                                         Federation House, Tansen Marg,
Ph: 011-23359735,011-23739947                            New Delhi-110001
Mail:                                  Email:
                                                         Mob: 9811238660

                          ISO-9000 QMS Lead Auditor Training Program
                                               Certificated by
                          International Register of Certificated Auditors (IRCA)-UK
                            Course provider: NIGEL BAUER & ASSOCIATES, UK
                                       204 course, 20-24 July, 2009
                                           FICCI, New Delhi

                                                List of participants

1. Mrs.Anish Habiba                                        2. Mr. Jarmo Gustafsson
Quality Assurance Supervisor                               Managing Director
Arabian Beverage Co. Ltd.,                                 Valendor (Mauritius) Ltd.
P.O.Box 3022                                               69, Rue des Balsamines
Safat 13031                                                Coromandel,Mauritius
Kuwait                                                     Office: +230 233 10 28
Tel : 1802066 Extn: 173                                    Fax: +230 233 7529
Email:                       Direct:+230 258 5600
3. Mr. Sidharth Lamba                                      4. Dr. Ashwini Kumar,
Asst. Manager                                              House No. G-701
Bharti Airtel Ltd                                          Indian Oil Apartment
D-185C, Okhla Industrial Estate, Phase-1                   Plot No. C-58/23
New Delhi-20                                               Sector-62, Noida
Ph: 9810763050                                             UP 201301
E.Mail:                           E.mail:

5. Mr. Kulwin Sehra                                        6. Mr. Santosh Kumar Jha,
Manager                                                    Manager Information Systems and Environmental
GNA Axles Limited                                          Services
Mehtiana-146001                                            International Development Enterprises (India)
Distt. Hoshiarpur                                          C-5/43, Safdarjung Development Area,
(Punjab)                                                   New Delhi-110016
Phone: 91-1882-262273 (7 lines)                            Tel. 011-46000400
91-1882-262280,262302                                      E.mail:

7. Mr. S.Vivek                                             8. Mr. Mohammad Zafar Siddiqui,
Manager                                                    T-II-1, Divisional Forest Coloney,
Bharti Airtel Ltd                                          Sirwara Road,
D-185C, Okhla Industrial Estate, Phase 1                   Sultanpur (U.P.) -228001
New Delhi-20                                               Mob: 09369248270
Ph: 9910775615                                             Res: 05362-221950
E.Mail:                                  E.Mial:

9) Mr. Jeet Singh Dhalwal                                  10) Mr. Roopson Henry
Asst. General Manager QA                                   Asst. Manager
Indo Asian Fusegear Limited,                               Bharti Airtel Ltd
Block B, Plot No. 2, Sector-2,                             D-185C, Okhla Industrial Estate, Phase 1.
Integrated Industrial Estate,                              New Delhi - 20
SIDCUL, Haridwar-249402.                                   Ph: 9949011103
Phone No. 09719600063                                      Email:

11. Ms. Marina Apostolova                            12. Mr. Sandeep Soni
Deputy General Manager Special Initiatives           B-53, Friends Tower
The Louis Berger Group, Inc. - Asian Operations      Plot No.47
Plot 41, Sector 18, Maruti Industrial Area           Sector-9, Rohini
Gurgaon 122015, Haryana, India                       Delhi-110085
Tel: +91 124 457 8200                                (Mob): 9899616416
Fax: +91 124 404 4750                                Email:
Mobile: +91 987 139 2616


Mr.S.C.Arora                                             Col. B.C. Halan (Retd)
Principal Consultant                                     Consultant
FICCI Quality Forum                                      FICCI Quality Forum
Federation of Indian Chambers of Commerce and Industry   Federation of Indian Chambers of Commerce
Federation House, Tansen Marg,                           and Industry
New Delhi-110001                                         Federation House, Tansen Marg,
Ph: 011-23359735,011-23739947                            New Delhi-110001
Mail:                                  Mob: 9811339603


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