Carnival Cruise Lines 3655 NW 87 Avenue Miami_ Florida 33178-2428

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Carnival Cruise Lines 3655 NW 87 Avenue Miami_ Florida 33178-2428 Powered By Docstoc
					                                    This handy email list will offer you additional support for your day to day sales and servicing needs.
General email inquiries for the Business Development Services Department or your Business Development Manager/Director; assistance with ideas on increasing
revenue; questions on marketing promotions; assistance with requesting promotional materials for planning cruise nights, shows, and presentations

Questions pertaining to CCL University, including Bachelor of Fun, Master’s of Memory and Ph.D. of Awesome.

For inquiries on,, or other booking engine such as Amadeus, Revelex, etc., Fun Ship Pay or booking shore excursions and Spa on line

Handles groups of 250+ staterooms, corporate meetings, incentives and full ship charters

Accommodate groups affected by repositioning, deployments, charters, and dry dock

Services group requests for meeting/parties (20 guests minimum); handles Steakhouse Reservations for parties of 11+ guests and customized shore excursions for

Handle requests for advanced table assignments or to cross-reference other groups or individual reservations

Handles and book all guests with special needs; wheelchair users, deaf, blind, service dogs, medical, and physical requirements

                                                        (FIT) (groups)
Process requests for transfers of bookings from one agency to another; apply discount certificates on existing bookings (i.e., bonus commissions, past guest offers, Guest
Care goodwill gestures, etc.)

Responsible for post cruise concerns pertaining to guest experience, sail & sign statements, and lost & found

Assist with servicing complex booking issues on existing individual or group bookings

Responsible for validating employment verifications for interline, military and travel agent reduced rate booking

Accommodate individual bookings affected by repositioning, deployments, charters and dry-docks

Review ads being submitted for co-op approval

Questions regarding special events, such as VIP Shipboard Events, Funtastic FAM Weekends, From Your Home to Ours, Seminars at Sea and CLIA partnership events

Handles issues regarding flights, documents, and packages for all sailings

Handles planning and scheduling wedding ceremonies and vow renewal ceremonies

Handles sales and service for International travel agent partners & International direct guests

Handles group sales and service for International travel agent partners and assigned domestic special accounts

                                                 Carnival Cruise Lines ▪ 3655 NW 87 Avenue ▪ Miami, Florida 33178-2428

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