Questionnaire Information Technology Strategy

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					Architected Solutions              BUSINESS ARCHITECTURE QUESTIONNAIRE         DRAFT 7/27/2011
Business Architectures
                                         ALL
       Section Title                 Key Questions                 Responses

       BACKGROUND
       Community Value
                       What is the company’s image within the
                       community?
                       How has it responded to any events that
                       may have damaged its reputation?
                       What measures has it taken to improve
                       its image?

       Structure
                       What is the organizational structure of
                       the company?
                       Are there concerns about excessive levels
                       of management?
                       Are there concerns about excessive or
                       inadequate spans of control?
                       About a clear definition of authority and
                       responsibility?
                       What are the formal and informal
                       networks within the company through
                       which critical activities are performed?

                       How well do these networks function?

       Leadership



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Architected Solutions              BUSINESS ARCHITECTURE QUESTIONNAIRE         DRAFT 7/27/2011
Business Architectures
                                         ALL
       Section Title                 Key Questions                 Responses

                       Who are the key leaders of the company?
                       What significant changes have recently
                       taken place in the leadership?
                       Does the leadership of the company
                       actively plan for its own succession in
                       the best interest of the company, its
                       owners, and its employees?
                       What are the backgrounds and
                       experiences of the key leaders?
                       How well do the key leaders'
                       backgrounds and experiences prepare
                       them to lead the company?
                       What is the leadership style of the key
                       leaders (e.g., participative, autocratic,
                       militaristic, formal, informal, etc.)?
                       How well-suited is this leadership style
                       to the needs of the company?
                       What are the leaders’ views on taking
                       risk?

                       Are they taking an appropriate level of
                       risk given the nature of the business?
                       What is the value system emphasized by
                       leadership (i.e., the balance and
                       emphasis given to meeting performance
                       goals, providing customer service,
                       achieving productivity and quality



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Architected Solutions              BUSINESS ARCHITECTURE QUESTIONNAIRE           DRAFT 7/27/2011
Business Architectures
                                         ALL
       Section Title                 Key Questions                   Responses

       Ownership Issues
                       What is the capital structure of the
                       company (i.e., the portion of capital
                       provided by common shareholders,
                       preferred stock, long-term debt, short-
                       term debt, etc.)?
                       What are the implications of this capital
                       structure?
                       What are the major types and
                       concentrations of ownership (e.g., sole
                       owner, family, institutional investors,
                       takeover specialist, etc.)?
                       What are the implications related to this
                       ownership concentration?
                       Have there been any significant changes
                       in ownership?
                       How are these ownership changes
                       affecting the company?
                       Is this company vulnerable to takeover
                       threats?

                       How has the company responded to
                       takeover threats?

                       Have there been efforts to sell significant
                       assets or divisions or the entire company?




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Architected Solutions              BUSINESS ARCHITECTURE QUESTIONNAIRE         DRAFT 7/27/2011
Business Architectures
                                         ALL
       Section Title                 Key Questions                 Responses
                       What is the current situation related to
                       such sales efforts?

       Culture         Is the company regarded by employees
                       and management as a rewarding place to
                       work?
                       What are the key factors in this
                       assessment?
                       How would you assess the motivation of
                       employees to perform quality work?

                       What are key contributing factors?
                       How would you assess the work
                       environment at the company (e.g., work
                       ethic, spirit of cooperation, teamwork,
                       trust, etc.)?
                       What has the company done to establish
                       a positive work environment (e.g.,
                       communication of purpose and vision,
                       employee participation in key decisions)?

                       Do management and employees have a
                       strong customer service mentality?

       Relationships With Management
                       What type of relationship does
                       management have with the key
                       shareholders?




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Architected Solutions              BUSINESS ARCHITECTURE QUESTIONNAIRE         DRAFT 7/27/2011
Business Architectures
                                         ALL
       Section Title                 Key Questions                 Responses

                       What role do owners take in managing
                       the company (e.g., active owner-manager,
                       active shareholder groups)?
                       What relationships does management
                       have with the key customer leaders?
                       What relationships does management
                       have with the key regulatory &
                       legislative leaders?
                       What is being done to strengthen these
                       relationships?

       Human Resources
                       What concerns are there about the
                       availability of skilled workers to meet
                       the company’s needs?
                       Has employee turnover been a
                       significant factor?

                       What generates such significant turnover?
                       What steps has the company taken to
                       manage these concerns (e.g., hiring from
                       different skill areas and backgrounds,
                       internal training programs, emphasis on
                       retention)?
                       Has the company experienced any
                       problems with labor relations?



f9bbba23-0116-4c2b-83f9-0919fc6425a9.xls
Architected Solutions              BUSINESS ARCHITECTURE QUESTIONNAIRE         DRAFT 7/27/2011
Business Architectures
                                         ALL
       Section Title                 Key Questions                 Responses

                       What generates these labor problems?
                       How does the company ensure that its
                       employees receive adequate formal and
                       on-the-job training to perform their
                       duties effectively?
                       How does the company ensure that its
                       resources requirements are consistent
                       with customer needs?

                       What alternative resources exist that
                       might help the company improve its
                       operations or maintain present standards?

       ECONOMICS
       Productivity
                       Are there long production lead times at
                       different points in the production
                       process? What are the causes?
                       What steps has the company taken to
                       improve lead times and shorten the
                       length of the production process?
                       Are there high levels of materials or
                       work-in-process? techniques does the
                       What productivity
                       company use to minimize materials and
                       work-in-process inventory (e.g., just-in-
                       time techniques, centralized supply
                       stocks, etc.)?


f9bbba23-0116-4c2b-83f9-0919fc6425a9.xls
Architected Solutions              BUSINESS ARCHITECTURE QUESTIONNAIRE          DRAFT 7/27/2011
Business Architectures
                                         ALL
       Section Title                 Key Questions                  Responses
                       What innovative ideas have been
                       implemented in the design and layout of
                       plant or office facilities?
                       How might efficiency be improved in
                       work areas?

       Shareholder Value
                       What is the financial performance of the
                       company for relevant periods?
                       Has the company experienced losses or
                       profits that are below expectations or
                       below the industry average?
                       If so, what are the reasons and what
                       actions has the company taken to remedy
                       the situation?
                       Are revenues or growth rates below
                       expectations?
                       If so, what are the reasons and what
                       actions has the company taken to remedy
                       the situation?
                       Is the company in need of substantial
                       additional capital?
                       How does it ensure that its operations are
                       adequately financed?
                       Has there been sufficient growth in
                       owners’ equity?



f9bbba23-0116-4c2b-83f9-0919fc6425a9.xls
Architected Solutions              BUSINESS ARCHITECTURE QUESTIONNAIRE          DRAFT 7/27/2011
Business Architectures
                                         ALL
       Section Title                 Key Questions                  Responses
                       What actions has the company taken to
                       ensure sufficient growth in equity for the
                       owners?
                       How do the financial markets rate the
                       company (e.g., financial strength,
                       management capabilities, debt rating)?

                       Is its stock price undervalued?
                       What are the key expectations, or the
                       “investment philosophy,” of the owners
                       of the company (e.g., long-term growth,
                       current earnings, tax shelter, etc.)?
                       How well are these expectations being
                       met?

       Business Purpose
                       What is the company’s business purpose
                       and strategy?

                       What customer segments and customer
                       needs are addressed by this strategy?

                       How does this strategy differentiate the
                       company from its competitors?

       STRATEGIES
       Consideration of Strategic Forces
                       What are the key strategic issues?


f9bbba23-0116-4c2b-83f9-0919fc6425a9.xls
Architected Solutions              BUSINESS ARCHITECTURE QUESTIONNAIRE           DRAFT 7/27/2011
Business Architectures
                                         ALL
       Section Title                 Key Questions                   Responses

                       What are the key assumptions
                       underlying the business strategy?
                       How has the company’s strategy
                       accounted for the changing wants and
                       needs of customers?

                       How have its products and services
                       evolved to meet those needs?
                       How does the business strategy take into
                       account the strengths and possible
                       actions of competitors?

                       How does the company consider the
                       expectations of owners in developing its
                       strategy?

                       What latitude is given by the owners to
                       allow management to develop and
                       pursue the strategy?
                       What changes are underway or
                       anticipated in the availability, quality or
                       cost of key resources?
                       How will these changes impact the
                       business strategy?
                       What major changes are underway or
                       anticipated in the key environmental
                       factors affecting the business (e.g.,
                       demographic changes, technological
                       advances, new laws and regulations, etc.)?


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Architected Solutions              BUSINESS ARCHITECTURE QUESTIONNAIRE        DRAFT 7/27/2011
Business Architectures
                                         ALL
       Section Title                 Key Questions                Responses
                       How will these changes impact the
                       business strategy?

       Getting the Right Information
                       What are the primary types of
                       information (e.g., reports, ad hoc
                       information, etc.) used by management to
                       run the business?

                       How do they obtain this information?

                       How well does it meet their needs?
                       What methods are used to regularly
                       obtain information about customer wants
                       and needs?

                       How is this information imparted to the
                       company’s various organizational units
                       and levels?
                       What information does the company
                       regularly obtain about competitor
                       actions, market share changes, and
                       competitor strengths and weaknesses?
                       What information does the company
                       regularly obtain about changes in key
                       environmental forces affecting the
                       business?




f9bbba23-0116-4c2b-83f9-0919fc6425a9.xls
Architected Solutions              BUSINESS ARCHITECTURE QUESTIONNAIRE          DRAFT 7/27/2011
Business Architectures
                                           ALL
       Section Title                  Key Questions                 Responses
                       What information does the company
                       regularly obtain about changes in the
                       availability, quality or cost of resources
                       needed in the business?
                       What information does management use
                       to monitor and direct operations?

                       What methods are used to ensure that the
                       people in the company have the right
                       information to make the right decision in
                       conducting their duties?
                       What methods are used to ensure
                       adequate investigation of budget
                       variations?

       Information Systems
                       Are information systems adequate to
                       produce timely and accurate information
                       needed to run the business?

                       What concerns does management have
                       about its systems?

                       How effective are the accounting systems
                       in recording and processing transactions?
                       How effective are the accounting systems
                       at reporting budget versus actual
                       variances?




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Architected Solutions              BUSINESS ARCHITECTURE QUESTIONNAIRE           DRAFT 7/27/2011
Business Architectures
                                          ALL
       Section Title                 Key Questions                   Responses
                       What procedures are in place for
                       controlling the development of software
                       applications and changes to those
                       applications?

                       What security measures are in place to
                       protect the integrity of the information in
                       the management information systems?

                       What measures are in place to capture
                       and preserve key information potentially
                       needed for litigation purposes?

       Continuous Improvement
                       What has the company done to establish
                       an atmosphere of continuous
                       improvement regarding quality,
                       productivity, and customer
                       responsiveness in its operations?
                       What performance measures has the
                       company initiated to reinforce
                       responsiveness to customer wants and
                       needs (e.g., quality measures,
                       productivity measures, timeliness
                       measures, etc.)?
                       How does the company compare itself
                       with best practices and results obtained
                       by competitors?

       Monitoring External Forces



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Architected Solutions              BUSINESS ARCHITECTURE QUESTIONNAIRE        DRAFT 7/27/2011
Business Architectures
                                         ALL
       Section Title                 Key Questions                Responses
                       How does the leadership monitor
                       developments affecting customers,
                       suppliers, and owners?

                       What types of contact does leadership
                       have with suppliers?

                       How does leadership monitor
                       developments among its key competitors?

                       How does leadership monitor the
                       needs/desires of its key customers?
                       What significant customer
                       needs/desires/issues have arisen most
                       recently?
                       How does the company balance the
                       potentially conflicting needs and values
                       of the different interested parties?
                       How does leadership monitor critical
                       developments/trends in the
                       countries/regions in which it operates?
                       What are the most significant
                       developments and trends in those
                       countries and regions?

                       How does leadership monitor changes in
                       environmental forces?

       Flexibility



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Architected Solutions              BUSINESS ARCHITECTURE QUESTIONNAIRE          DRAFT 7/27/2011
Business Architectures
                                         ALL
       Section Title                Key Questions
                       Does the production of different             Responses
                       products or product lines require the
                       frequent conversion of the production
                       process?
                       Do high set-up costs and long delays for
                       this conversion limit competitiveness
                       and discourage flexibility in responding
                       to different customer wants and needs?

       Applied Technology
                       What significant development efforts are
                       planned or in process to produce new
                       products or services (incl. E-commerce) or
                       new production processes?

                       Does the company have sufficient access
                       to new technology needed for its
                       development activities?
                       How does the company ensure that it
                       maximizes the benefits of technology in
                       its production processes?
                       What are the opportunities for improving
                       the quality or productivity of operations
                       through the use of technology?
                       How does the company protect the value
                       of its intellectual capital?

       Action Plans
                       How does management communicate the
                       business strategy to employees?



f9bbba23-0116-4c2b-83f9-0919fc6425a9.xls
Architected Solutions              BUSINESS ARCHITECTURE QUESTIONNAIRE           DRAFT 7/27/2011
Business Architectures
                                         ALL
       Section Title                Key Questions                    Responses
                       What are the primary tactics used by
                       management to implement its strategy
                       and monitor progress?
                       Do the employees believe in the strategy
                       and understand their roles in executing
                       it?
                       What are the company’s criteria for
                       allocating scarce resources (e.g., human
                       resources, capital, production facilities,
                       etc.) between alternative uses (e.g.,
                       product lines, construction projects, etc.)
                       set forth in the business strategy?
                       What new plans (e.g., new products,
                       expansion into new markets) are
                       contemplated by the business strategy?

       Competence
                       How would you assess the business
                       knowledge, management skills, and
                       technical skills of key management
                       personnel and key employee groups?

                       What are the significant concerns?
                       How does the company attract people
                       with the right skills for the management
                       and operations of the company?




f9bbba23-0116-4c2b-83f9-0919fc6425a9.xls
Architected Solutions               BUSINESS ARCHITECTURE QUESTIONNAIRE            DRAFT 7/27/2011
Business Architectures
                                         ALL
       Section Title                 Key Questions                     Responses
                       How well do functions such as
                       recruiting, promotion, counseling and
                       termination support development of key
                       competencies in the company?
                       How well do training programs support
                       the development of necessary skills?
                       How are employees trained to recognize
                       litigation risk inherent in their activities?
                       How are employees trained in dispute
                       resolution methods?
                       How well do the formal and informal
                       reward structures of the company
                       support the competence and motivation
                       of management and employees?

       Quality
                       What efforts has the company made to
                       ensure built-in, first-time quality in
                       manufacturing of products or delivery of
                       services?

                       How is quality monitored and measured?
                       What quality problems exist (e.g., long
                       production or delivery time frames,
                       missed deadlines or delivery dates, high
                       scrap rates, high levels of reprocessing)?




f9bbba23-0116-4c2b-83f9-0919fc6425a9.xls
Architected Solutions              BUSINESS ARCHITECTURE QUESTIONNAIRE             DRAFT 7/27/2011
Business Architectures
                                         ALL
       Section Title                 Key Questions                     Responses

                       What techniques does the company use
                       to enhance quality and identify quality
                       problems (e.g., statistical process control)?
                       Does the company provide quality
                       checks throughout the production
                       process or just at the end?

       Coordination
                       How well do various functions
                       coordinate activities with each other (e.g.,
                       engineering with production, sales with
                       distribution)?
                       What problems exist that undermine
                       productivity and customer
                       responsiveness?

       Long-Term Vision
                       What is the company’s long-term view of
                       the business and the industry?
                       How is this view considered in the
                       business strategy?

       Motivating Employees
                       How does leadership inspire employees
                       to pursue and achieve the vision it has
                       set forth?




f9bbba23-0116-4c2b-83f9-0919fc6425a9.xls
Architected Solutions              BUSINESS ARCHITECTURE QUESTIONNAIRE        DRAFT 7/27/2011
Business Architectures
                                         ALL
       Section Title                 Key Questions                Responses
                       How does leadership communicate with
                       employees on matters of strategy, plans
                       and results?
                       What are the formal and informal
                       methods used by leadership to spread
                       their ideas throughout the company?

                       How effective are these methods?

                       Does leadership encourage employees to
                       develop and communicate creative ideas
                       for improving the business?
                       What methods does the leadership use to
                       obtain these ideas?

       Risk Mitigation/Management
                       How does the company identify, mitigate
                       and manage key risks?
                       Does the company support and employ
                       alternate dispute resolution practices?
                       Does the company pursue appropriate
                       insurance recovery of environmental
                       remediation costs?

                       How does leadership monitor changes in
                       legal precedent affecting the company?




f9bbba23-0116-4c2b-83f9-0919fc6425a9.xls
Architected Solutions                  BUSINESS ARCHITECTURE QUESTIONNAIRE        DRAFT 7/27/2011
Business Architectures
                                            ALL
       Section Title                    Key Questions                 Responses

                           What are the most significant legal
                           developments and issues?

       Practitioner-Added Questions
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Description: Questionnaire Information Technology Strategy document sample